At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

About the Role

Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. As a Business Value Manager, you will have a direct impact on Verkada’s Enterprise sales motion, bridging the gap between complex technologies and tangible financial and operational outcomes.

Reporting to the Chief of Staff to the CRO, you will partner with Enterprise Sales Leaders to architect a value selling framework to scale to the Enterprise Sales organization, building the infrastructure to reference key customer outcomes and win stories, as well as partnering with Product Marketing and Enablement to develop assets and enablement programs. In addition to pioneering the Business Value Selling program at Verkada, you will serve as the Strategic Deal Architect behind our most complex, multi-million-dollar deals, transforming technical capabilities into compelling financial and operational narratives. In this high-visibility role, you will move beyond feature-selling, working at the intersection of finance, product, and sales to quantify the operational and financial impact of our platform, directly influencing the investment decisions of C-suite executives at the world’s leading enterprises.

Please note: this role is remote - with 50% of travel required.

What You'll Do

• Program Development: Partner with Product Marketing to create and refine standardized value frameworks, templates, and "talk tracks" to scale business value services across the global enterprise sales organization.
• Value Realization Tracking and Database: Monitor and analyze data from current customers post-implementation to validate that the promised value was delivered, partnering with Product Marketing to maintain a database of relevant data, and creating "real-world" success stories for future sales.
• Sales Enablement: Coach sales teams on value-selling methodologies, including referencing of relevant customer data,  and provide the tooling/content for self-service business justifications.
• Value Discovery: Partner with account executives to lead discovery sessions with CxOs to identify pain points and desired outcomes.
• Financial Modeling: Develop ROI (Return on Investment) and TCO (Total Cost of Ownership) value models to quantify the business impact of solutions.
• Business Case Development: Draft data-backed business cases for strategic opportunities, ensuring every claim is anchored in measurable customer impact.
• Executive Storytelling: Craft and deliver executive-level business cases that align technical solutions with broad corporate objectives.
• Commercial Objection Handling: partnering with Sales to dismantle financial objections in real-time.

What You Bring

• Strategic Consulting: 5–9+ years of experience in management consulting, business transformation, or enterprise software sales.
• Financial Intelligence: Proficiency in building complex financial models and the ability to navigate financial documents like 10-Ks and earnings transcripts.
• Analytical Power: Proficiency in data visualization and manipulation tools such as Looker and advanced Google Sheets.
• Executive Presence: Exceptional presentation and communication skills, with a proven ability to influence C-suite decision-makers.
• Technical & Market Acumen: Deep understanding of SaaS sales motions, industry trends (e.g., AI/ML acceleration), and how IT functions like operations and security drive value.

Analytical Rigor: Ability to derive meaningful insights from large, complex data sets to build compelling business cases.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships. 

In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing Chicago  for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Campaign Execution and Strategic Oversight
  • Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management.
  • Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders.
  • Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution.
• Client Relationship Management & Renewal Ownership
  • Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns.
  • Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience.
  • Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners.
• Growth Strategy & Revenue Expansion
  • Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels.
  • Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives.
  • Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions that align with their evolving strategies.
• Leadership & Team Development
  
  • Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing.
  • Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance.

Skills You'll Bring

• 3+ years in digital media, specifically within Account Management or Media Planning in online verticals.
• BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience.
• Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data.
• Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP).
• Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify).
• Thorough understanding of the agency ecosystem, from holding companies to agency trading desks.
• Proven ability to manage diverse client needs while maintaining a reputation for elite customer service.
• Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown).

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

Love our Customers is our #1 Value at Okta.   The Okta Customer First Team lives and breathes this every day.  A critical element of Okta’s strategy is helping our customers accelerate their time to value and expand their relationship with Okta.  This is a key differentiator for Okta and we believe that all customers, large and small, deserve an exceptional experience and this assistance. When we do this well, our customers succeed and Okta succeeds by growing our renewal rates.   

The Success Insights Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams, including customer QBRs, automated delivery plans, and more, helping them demonstrate the value of Okta and drive product adoption among our largest customers. Your primary targets will include driving adoption and retention as well as the future growth of our Digital customer base while saving time for customer-facing teams, including those who manage our largest book of accounts. You will be deep in the data, monitoring and optimizing your programs along the way. 

You will partner with many cross-functional groups within Okta, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale. You will obtain in-depth knowledge of Okta products, how they are adopted, and understand our customers and why they stay with Okta while leveraging underlying data to inform new programs and opportunities. You’ll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line. 

Job Duties and Responsibilities: 

AI-Driven Automated & Insights Deck Creation:

• Automate the creation of presentation decks and other insights via a deck automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives. 
• Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value. 

Customer-Centric Approach:

• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
• Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights Okta's solutions.

Scalability and Product Alignment:

• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
• Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention.

Data-Informed Decision Making:

• Creatively leverage AI techniques to analyze product usage data and program performance, identifying patterns in what is working and what is not working at scale. 
• Develop methodologies to quantify and represent the business impact related to retention and adoption goals through AI-driven automation programs. 

Collaboration and Feedback:

• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.
• Actively participate in collaborative sessions to align deck content with overarching business goals.

Minimum Required Skills and Abilities:

• AI/Automation Mindset: Proven ability to use data to build insight. Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows. Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
• Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
• Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content 
• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs. 
• Bonus points if you have experience with Matik or related deck-automation tools.
• Possess knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email, with demonstrated experience in prompt engineering for generating actionable insights and compelling content
• Ability to leverage an effective track record of success to positively influence program execution across teams
• Display effective communication and team collaboration skills
• Demonstrate excellent communication skills (presentation, verbal and written)

Qualifications:

• Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights.
• Experience in building enterprise SaaS adoption programs is desired
• 5+ years of related experience
• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred
• Adaptability, flexibility in the face of changing business requirements and conditions
• Knowledge in identity, security, access management, workflow, and/or developer-facing products

#LI-Remote
P22165

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The Enterprise Account Executive will drive C1’s growth by identifying, structuring, and closing strategic deals with large enterprise organizations. This role will expand CLEAR’s networked identity platform across industries by building high-impact relationships and delivering scalable, revenue-generating deals.

What you'll do:

• Drive enterprise growth by sourcing, developing, and closing strategic partnerships across key industries
• Own the full deal lifecycle from prospecting through negotiation, contracting, and launch
• Build and manage a robust enterprise pipeline, leveraging outbound efforts, industry relationships, and market insights
• Partner cross-functionally with Product, Legal, Security, and Partner Success to align solutions with partner needs and CLEAR capabilities
• Represent CLEAR externally through executive meetings, industry events, and thought leadership to strengthen market presence

How you'll measure success:

• Total contract value (TCV), annual contract value (ACV), and revenue generated from enterprise partnerships
• Pipeline growth, conversion rates, and deal velocity across enterprise opportunities
• Number of new enterprise logos and expansion within existing partners
• Successful launch and activation of enterprise partnerships

What you're great at:

• 8+ years of experience in enterprise business development, partnerships, or B2B sales within SaaS, identity, fintech, or enterprise technology
• Proven track record of sourcing, negotiating, and closing complex, high-value enterprise deals
• Strong executive presence with the ability to influence C-suite stakeholders and build long-term relationships
•  Exceptional negotiation and deal structuring skills, with deep understanding of enterprise contract dynamics
• Strategic thinker who can navigate ambiguity, prioritize opportunities, and execute with urgency

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The on-target compensation range for this role is $150,000 - $350,000, depending on levels of skills and experience. This range includes our competitive commission potential, subject to the terms of the applicable commission plan at any given time.

The on target earning range represents the low and high end of CLEAR’s range for this position. OTE will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

Job Description

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with Avant colleagues, and individual performance. 

What you’ll do:

• Ensure quality and consistency across multiple tactics that are led by both Avant and   external partners  

• Provide oversight and consultation to Account Managers as it relates to project execution  

• Act as the in-house client at all times by communicating client expectations to the crossfunctional team  

• Act as the Customer Management Office (CMO) liaison within the respective   account (vertical)  

• Provide invoicing information and budget status updates to clients as requested  

• Provide direction and review job scope changes and closeouts as necessary  

• Provide peer-to-peer channel insights and recommendations  

• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives  

• Lead and actively participate in strategic brainstorming sessions and annual   strategic planning  

• Assist the business owner as needed with the following tasks  

• Create proposals for projects within assigned accounts  

• Partner with finance team and project managers in budget development  

• Perform other strategic work as delegated by the Account Director

• Ensure strategic objectives are met with each client project  

• Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals  

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase  

• Develop and manage project creative briefs and client scope statements  

• Supervise projects to ensure tactical and strategic goals are met  

• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence  

• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)  

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)  

• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary   

• Provide final approval on all deliverables to ensure strategic objectives are met

• Develop and communicate status reports with management and the client, monitor project and team results against client expectations   

• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed  

 This position is a perfect fit for you if: 

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 

• You are highly organized self-starter, able to work independently and under tight deadlines. 

• You speak social media: X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms 

What you should have:   

• BA/BS or equivalent required  

• 3-4 years of team leadership experience required  

• 3-4 years of client/customer management experience required  

• 2+ years in pharmaceutical sales/marketing preferred  

• 2+ years’ experience in strategic planning preferred

• Leadership experience in a corporate, marketing, or life sciences environment preferred  

• Project management experience preferred

Pay Range: $85,000-$100,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

Illinois Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Illinois if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Illinois: $149,000- $201,000

Discover the advantages of Advanced Independent Practice - UroPartners - powered by Urology Alliance. 

As a member of Urology Alliance (UA), UroPartners is supported by the nation’s leading patient-focused, excellence-driven physician-led urology network. This partnership empowers UroPartners to deliver superior, individualized patient care by leveraging Urology Alliance’s robust, world-class business and organizational support, ensuring our clinicians can focus on what they do best – providing top-notch care in a successful and dynamic private practice setting. 

Job description

**This is a hybrid position that requires 2 days per week in the office at our Chicago location**

The Senior Manager, HRBP, is a strategic HR leader responsible for driving the success of global talent programs and leading HRBP delivery across the Americas. This role balances enterprise-level influence with direct people leadership, overseeing HR team members. The Senior Manager, HRBP partners with senior business leaders to deliver high-impact HR initiatives, foster a culture of excellence, and ensure seamless execution of HR strategies that align with organizational goals.

The position requires an ability to lean into our Syndigo Values, specifically “Always Accelerate” and “Get It Done”. Successful candidates will be quick learners, undaunted by lofty goals, with an ability to build relationships across the business.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• People Leadership / Mentorship: Mentor and support HR team members, fostering professional growth and high performance. Provide career guidance, skill development, and feedback to direct reports.
• Strategic HR Partnership: Partner with senior and executive leaders to implement programs, provide guidance on talent, workforce planning, organizational change, and drive alignment people priorities and HR strategies.
• Employee Relations Oversight: Provide guidance on complex employee relations cases; escalate or consult as needed. Provide leadership oversight for complex employee relations matters within the Americas, ensuring issues are resolved effectively and in alignment with company values.
• Organizational Impact: Contribute to HR strategy development and high-impact enterprise initiatives, including organizational design, talent planning, and workforce optimization.
• Global Program Leadership: Lead end-to-end delivery of one or more global talent programs (Performance Management, Leadership Development, Learning & Development, Engagement), including strategy, execution, communication, and outcomes. Supports other talent programs within their functions and regions.
• Cross-Functional Collaboration: Work closely with HR Centers of Expertise (HR Operations, Talent Acquisition, Total Rewards) to ensure seamless delivery of programs and HR services.
• Metrics & Reporting: Monitor program effectiveness, track key metrics, and report outcomes to senior HR leadership.
• Strategic Influence: May take on additional high-level HR initiatives with significant impact to the business.
• Directly manages the Brazil HR team (HR Manager and HR Assistant) and an Associate HRBP in Chicago.
  • Mentors and supports the team with program delivery and HRBP execution, providing career guidance, skill development, and feedback.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 6+ years of HR experience, including HRBP experience and leadership of complex HR programs or initiatives.
• 2+ years at a high-tech or SaaS company.
• 1 –2 years of directly leading HR team members.
• Deep expertise in talent management, performance programs, employee relations, HR strategy, and global program delivery.
• Proven ability to mentor HRBPs and influence executive leaders across functions and regions.
• Demonstrated ability to balance high-level strategic thinking with operational execution; manage multiple priorities and stakeholders.
• Strong communication, analytical, problem-solving, and program management skills.
• Builds positive relationships and collaborates well with colleagues at all levels.
• Technical proficiency and the ability to quickly learn and leverage HR systems and common business tools (e.g., Microsoft Office Suite, HRIS, performance management platforms).
• Flexible to changing business needs and adjusts to changing priorities with ease.
• Familiarity with HR principles, policies, and compliance requirements.
• Shows initiative to develop professionally and expand HR expertise.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Thoughtworks is seeking to expand our Go-To-Market team in Tech & Business Services to support some of our fastest growing accounts in this industry.

Our Client Partners are responsible for a portfolio of customers in the Tech & Business Services, Software & Platform space, give direction to client partners and business developers in this area and support them to expand our network, footprint and relationship. Furthermore, they also take responsibility for one of our major accounts during the entire sales cycle (lead generation through proposal, contract negotiation and closure) as well as client relationship management, account planning and growth, joint delivery governance and project reviews.

Job responsibilities:

• You will achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers.
• You will establish, grow and nurture long-term, value-based relationships with a growing number of senior client stakeholders, focusing on 1-3 accounts at a time.
• You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful.
• You will engage in consultative business development, growing relationships both vertically and horizontally.
• You will approach client executives as true business partners, expanding the company’s breadth and depth to its full potential.
• You will take a consultative approach to working with our clients’ C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts.
• You will help develop a range of IP and best practices around client and portfolio development to build the client base into a significant strategic asset.
• By understanding a client’s strategy inside out, you will identify opportunities to improve the partnership and increase revenue throughout the duration of the partnership.
• You will maintain a watchful eye on how Thoughtworks executes engagements and take a proactive approach to mitigating potential risks before they arise.
• You will stay current with Thoughtworks’ business strategy and IT goals.

Technical Skills:

• You have a good understanding of the tech industry, familiarity with the main industry trends and drivers as well as relevant players.
• You have experience working in many different executive revenue-generating roles requiring strong business acumen.
• You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win' value propositions at both company and individual levels.
• You have success managing and developing sophisticated senior client relationships and strategic business partnerships across the C-suite.
• You have experience contributing to a clients’ business using a highly consultative and solution-oriented approach
• You have driven thought leadership and innovation experience for clients.
• You have influenced decisions by bringing in relevant industry trends and client stories on innovation and digital disruption.
• You have experience in agile (custom) software development project delivery with the ability to understand the momentum of technical projects and the challenges a highly technical team will face in project execution.
• Bonus points if you are well versed in agile delivery best practices.
• You are able to think out-of-the-box and you can energize your team to come up with innovative ideas to create new revenue streams.

Professional Skills:

• A national/global sensibility and a sophisticated view of the business.
• A strategic thinker, with the ability to translate concepts and ideas into practical and tactical action and the skills to create value propositions for clients.
• A goal-oriented self-starter, with strong consultative instincts and skills who quickly and easily establishes rapport and credibility.
• A forward-thinking mindset - you infuse thought leadership and innovation into how you partner with a client.
• A natural consultant, you're solutions-oriented and influence decisions by bringing in relevant industry trends and client stories.
• You're able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change.
• You're comfortable interfacing with C-suite on their strategy, ensuring that we're delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue.
• Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you.
• You thrive in a collaborative, flat environment that values transparency, openness, feedback and change.
• You don't shy away from negotiation. You see it as an opportunity to establish credibility and a positive rapport with the client.
• Experience with different commercial models and a deep understanding of the factors influencing margin and competitive pricing.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About the Opportunity

We are hiring a Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

llinois Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Illinois if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Illinois Salary Range: $140,000 - $190,000 (80/20 split)

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company.

As a Customer Success Manager at Smartly you will...

• Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta
• Build trust-based relationships with day-to-day and senior client and partner stakeholders
• Guide Smartly adoption to improve client stickiness, efficiency, and performance
• Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans
• Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBRs), roles/responsibilities, and escalation paths
• Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively
• Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product
• Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations
• Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track
• Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery
• Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement
• Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems
• Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed)

We are looking for you if you...

• Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role
• Have experience managing a portfolio of accounts and driving measurable customer outcomes
• Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.)
• Are comfortable addressing technical challenges and partnering with technical teams when needed
• Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth
• Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms)
• Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders
• Are a proactive problem-solver with a growth mindset and positive attitude
• Are able to work in a hybrid capacity from our New York City office 3 days a week (more if you like)
• Are able and willing to travel for meetings, conferences and industry events

What We Offer You...

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…

The Work

Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.

Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.

As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.

Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.

You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.

Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.

What you’ll do

Revenue Retention & Pricing Stewardship

• Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
• Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
• Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
• Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
• Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.

Product Adoption & Customer Value Realisation

• Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
• Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
• Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
• Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
• Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
• Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.

Customer Support & Service Excellence

• Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
• Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
• Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
• Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.

AI-Powered Tooling & Operating Model

• Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
• Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
• Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
• Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
• Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
• Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
• Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.

Customer References & Advocacy

• Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
• Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
• Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
• Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
• Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
• Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
• Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.

Voice of Customer & Cross-Functional Partnership

• Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
• Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
• Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
• Represent the customer perspective in all leadership discussions.

Team Leadership & Organisational Development

• Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
• Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
• Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
• Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.

What you’ll bring

Essential Experience

• 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
• Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
• Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
• Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
• Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
• Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
• Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
• Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.

Leadership Attributes

• Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
• Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
• AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
• Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
• Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
• Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
• Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.

Preferred Background

• Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
• Previous exposure to private equity or venture-backed high-growth environments.
• Familiarity with market leading CS and CRM platforms.
• Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
• Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

As a Commercial Account Executive, you will own the full mid-market sales cycle from prospecting and discovery to demonstrations and final negotiations to consistently exceed revenue quotas. You will strategically partner with resellers and channel managers to execute GTM strategies and accelerate new logo acquisition. By developing deep platform expertise and building C-level relationships, you will act as a trusted advisor, prioritizing customer needs to drive long-term success.

What Will You Do?

• Drive revenue growth across your assigned territory through a mix of inbound leads, outbound prospecting, and partner-driven opportunities
• Own the full sales cycle — from discovery to demo to negotiation to close
• Build and expand strong relationships with customers, prospects, and partners
• Collaborate closely with our channel managers and field sales team to create and execute joint go-to-market strategies
• Partner with our world-class reseller ecosystem to accelerate new logo acquisition and grow recurring revenue
• Become a product expert in SentinelOne's cybersecurity platform and stay up to date on the broader market landscape
• Maintain accurate pipeline hygiene and provide reliable forecasts to leadership
• Represent SentinelOne with professionalism, empathy, and insight — always putting the customer first

What skills and experience should you bring?

• 4+ years of success in a high-tech cybersecurity sales role
• A track record of consistently hitting or exceeding quota
• Experience selling to mid-market or commercial accounts
• Ability to navigate complex sales cycles and build trust with C-level decision makers
• Strong collaboration skills and a desire to work cross-functionally with internal teams and partners
• Excellent communication skills — written, verbal, and presentation
• Highly motivated self-starter who thrives in a dynamic, fast-paced environment
• A commitment to doing what’s right for the customer — and your teammates
• Experience working with channel partners or resellers
• Bachelor’s degree or equivalent experience

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events

#LI-Remote

Senior Solution Consultant – Presales- TMT Enterprise Accounts 

At Anaplan, we believe the most powerful business transformations are led by people who are relentlessly curious and brave enough to challenge the status quo.  We are looking for a highly experienced technical strategist and innovator who enjoys solving business problems with enterprise AI solutions. This isn't about demoing software; it's about architecting a new future for how the world's leading companies plan, decide and act. 

Job Description 

As a core Senior Solution Consultant, you will join our presales team supporting some of our largest enterprise customers.  You will be responsible for all aspects of the technical sales process by working directly with customers and collaborating with sales, domain specialists, business value consultants, product managers, customer success, and partners. 

Why this Role Matters 

• Decision Making is moving fast in the AI era. Business leaders are no longer looking for just cost control—they need forecasting automation, cross-functional alignment, and real-time insights. You’ll help them get there.
• You’ll work with decision-makers at leading enterprise organizations, influencing outcomes that impact thousands of employees and billions in revenue.
• You’ll represent one of the fastest-growing enterprise AI platforms, with a commission structure and career path to match your ambition.
• You’ll be aligned to a select number of accounts to build deep relationships and expand our solutions across multiple lines of business.
• You’ll be working on the cutting edge of innovation to bring to life our vision of AI-driven scenario planning and analysis across a connected enterprise.

Your Responsibilities and Impact 

• Partner with account executives on technical strategy and sales process for accounts in your territory.
• Be the technical solution expert across platform capabilities, including AI, data modeling and planning applications.
• Lead discovery sessions that move beyond features and functions to uncover critical business needs.
• Design and deliver tailored, narrative-driven demos that directly address customer pain points and showcase a clear vision for their future.
• Execute proof-of-concept workshops that prove Anaplan's value in the customer’s own context.
• Serve as the voice of the customer to our product management teams, ensuring your insights from the field shape the future of the Anaplan platform.
• Coordinate and align specialist and product teams to help position multi-product solutions and mature complex opportunities to close.
• Develop a multi-year technology vision and roadmap with your customers in cooperation with the Anaplan Customer Success team.

Your Qualifications 

• 7+ years of experience in a presales, solution consulting, or business transformation role (SaaS/enterprise software preferred).
• Know how to collaborate with account executives and own the technical sales process, including account strategy, discovery, demos, solution roadmaps and other technical validation
• Strong grasp of value-based selling and storytelling, not just showing features and functions.
• Skilled with problem solving at the intersection of technology and business.
• Proven ability to make complex ideas sound simple, clear, and persuasive with experience in public speaking.
• Knowledge of enterprise AI platforms, GenAI, Agentic frameworks, machine learning, and data integration.
• Hands-on experience with enterprise planning processes and solutions (g. Finance, Supply Chain, Workforce, Sales Performance) preferred
• Familiarity with EPM, CPM, BI, or ERP systems is a strong asset
• Prior industry experience with aligned accounts a plus

Your Opportunity

Scion is paving a path in student living, and we’re seeking a detail-oriented HRIS Analyst to join our team. This role will serve as the primary administrator for our UKG platform, ensuring system integrity, data accuracy, and optimal performance across HR processes.

The HRIS Analyst will play a critical role in maintaining and enhancing the organization’s HR systems, supporting system configurations, reporting, and user experience. This position partners closely with HR, Payroll, and IT to streamline workflows, support system enhancements, and ensure the HRIS effectively supports business operations.

This role requires a high level of confidentiality, strong analytical skills, and a service-oriented mindset.

Your Responsibilities

• Serve as the primary administrator for the UKG HRIS, managing system functionality, user access, and ongoing system maintenance.
• Configure and maintain system workflows, business rules, security roles, and organizational structures within UKG.
• Troubleshoot HRIS issues and provide end-user support and guidance to employees and managers.
• Monitor the Total Rewards inbox for UKG-related system requests or troubleshooting needs.
• Develop, maintain, and distribute HRIS reports, dashboards, and analytics to support HR and business leadership.
• Partner with HR, Payroll, and IT to optimize system processes and improve operational workflows.
• Lead system upgrades, patches, testing, and implementation of new UKG features or modules.
• Strong technical and back-end expertise within UKG, with the ability to support and enhance system functionality
• Maintain electronic employee records to ensure legal and regulatory compliance.
• Generate and distribute reports related to staffing changes, payroll updates, and workforce metrics.
• Identify opportunities for process improvements and system enhancements within UKG and other HR technologies.
• Build and optimize UKG analytics, reports, and dashboards for HR and key stakeholders.
• Design, develop, and implement new features and enhancements within the UKG platform.
• Maintain a deep understanding of UKG system architecture and back-end processes resulting in ongoing system integrity.
• Review and interpret UKG release updates, with the ability to recommend and implement new features and functionality.
• Utilize a strong analytical mindset to translate business needs into technical solutions.
• Ability to work independently and take ownership of system performance and continuous improvement.
• Utilize problem-solving skills with a proactive approach to identifying and resolving system gaps.
• Utilize strong communication skills with the ability to partner effectively with HRIS and business stakeholders.

The responsibilities listed above may not be all inclusive.

What We Require

• Bachelor’s degree or 2+ years of HRIS administration or HR systems experience, preferably with UKG.
• Experience supporting HRIS configurations, reporting, and system troubleshooting.
• Strong attention to detail with the ability to manage sensitive and confidential information.
• Experience developing HR reports, dashboards, and workforce analytics.
• Ability to collaborate cross-functionally and provide high-quality user support.
• Advanced proficiency in Microsoft Excel and comfort working with HR data.
• Experience with ClickUp is a plus.
• Proven experience troubleshooting system issues and performing data cleanup to ensure accuracy and integrity
• Hands on experience building and optimizing UKG analytics, reports, and dashboards
• Strong analytical mindset with the ability to translate business needs into technical solutions
• Ability to work independently and to collaborate with internal teams
• Ability to take ownership of system performance and continuous improvement

Operational Details

• Job location is based at Scion’s Chicago corporate headquarters.
• Working hours consist of standard daytime business hours, with flexibility during peak periods or system implementations.

Your Benefits

• Discretionary annual bonus
• Paid Time Off + Floating Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Parental Leave
• Learning reimbursement opportunities
• Pet insurance  

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B  #wearehiring #werehiring 

Strategic Account Executive at Unframe 

Location: Chicago, Illinois (Remote)

About Unframe

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally

About the role:

We’re looking for Strategic AEs to join our team and help drive our go-to-market motion. You’ll play a pivotal role in landing our first major customers, shaping our sales playbook, and partnering directly with the VP of Sales and founder to build a high-performance revenue engine.

What you’ll do:

• Lead complex, multi-stakeholder sales cycles into highly regulated industries (FinServ, Healthcare, Manufacturing, Retail) where our on-premises capabilities provide a competitive advantage.
• Build pipeline from zero in an early-stage environment—identify and win strategic enterprise accounts with no hand-raisers or established playbook.
• Translate complex AI/ML capabilities into compelling business outcomes for C-suite stakeholders, positioning Unframe for companies seeking to “buy vs. build” AI capabilities.
• Architect multi-year expansion strategies and build deep relationships across IT, product, and innovation teams.
• Collaborate directly with the VP of Sales and founders to refine the enterprise strategy and influence the product roadmap

What we are looking for:

• 8+ years enterprise software sales with consistent quota over-achievement at Fortune 500 companies
• Proven track record closing $1M+ ACV deals in early-stage environments
• Experience selling complex technical solutions to CIO organizations
• Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting
• Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch
• Success in highly regulated industries with complex compliance requirements

Nice to have:

• Regulated industry experience, early-stage success

Why join us?

• Compensation is uncapped with aggressive accelerators. At $1M+ ACV deal sizes, this structure rewards over-performance on meaningful deals.
• Our VP of Sales joined Unframe for three reasons: a founder with a proven exit, tier-one investors, and a product that's genuinely different and defensible. The GTM approach backs that up. Buyers get a free POC, tailored to their actual use case, delivered in days. No data sharing, no upfront cost, no six-month consulting engagement before anyone sees value.
• You'll work directly with the VP of Sales and founders, shape GTM strategy, close the deals that define our market position, and hold equity in a company with real institutional backing and momentum.
• We hire with intention. If you thrive in a performance culture with real backing behind you, you will win here.

Ready to Build the Future?

If this opportunity excites you, apply now!

We are looking for a Senior Architect to join our Emerging Technologies organization. This is a high-leverage, hands-on engineering role designed for a technical leader who wants to stay in the code while steering the architectural direction of our most ambitious bets.

You will be a core contributor and architectural anchor for two high-priority workstreams:

Fine-Grained Authorization (FGA) | Scaling 1 to 10

To build a world-class, low-latency FGA system that remains resilient under the industry’s most complex identity hierarchies. We are looking for an architect who views authorization not as a set of rules, but as a massive-scale graph computation problem that requires elegant, distributed, and mathematically rigorous solutions.
The Work:

• Algorithmic Innovation: Moving beyond naive graph algorithms to implement probabilistic structures and fixpoint algorithms capable of navigating massive organizational hierarchies without computational or memory exhaustion.

• Graph Resolution Heuristics: Engineering workload-aware heuristics that can intelligently prioritize and resolve graph queries based on complexity cost, maintaining low latency even when faced with high-cardinality data sets and deep nesting.

• Fixpoint & Cycle Resolution: Solving for complex resolution requirements, such as circular references and recursive paths, in a horizontally scaled environment where traditional distributed patterns fail to meet our performance mandates.

• Scaling the Probabilistic Logic: Designing the engine to utilize non-deterministic approaches where exact computation is too expensive, ensuring the system remains mathematically rigorous while operating at the limits of global scale. 

AI Products | 0 to 1

We are pioneering the "Agentic Identity" space. This workstream is focused on building foundational products that secure AI Agents and provide developers with the tools to manage identity in an autonomous world.

• The Work: Rapidly architecting and shipping 0-to-1 product offerings that define how agents interact securely.

• The Goal: Establish our platform as the standard for securing the next generation of AI-driven applications.

Core Responsibilities

• Architectural Acceleration: Don’t just design it, build it. You will accelerate teams by writing critical-path code and providing the architectural "connective tissue" between complex systems.

• Algorithmic Leadership: Apply deep expertise in graph theory and distributed systems to solve the unique scaling challenges of our FGA domain.

• Technical Strategy: Partner with product leadership to define the technical roadmap for securing AI agents, ensuring our 0-to-1 bets are built on a sustainable foundation.

• High-Bar Engineering: Set the standard for code quality, system design, and engineering excellence across the Emerging Tech group.

Qualifications

• Senior Architect-Level Technical Depth: Extensive experience as a Senior Architect or Distinguished Engineer with a history of shipping complex, large-scale systems.

• Hands-on Practitioner: You still love coding. You prefer to prove an architectural concept with a PR rather than a slide deck.

• Domain Expertise: Strong background in Authorization/Identity and a mastery of Graph Algorithms.

• Adaptability: Comfortable shifting between the rigors of scaling a "1-to-10" product and the ambiguity of a "0-to-1" AI initiative.

#LI-Hybrid

P20140_3274921

The Technology, Data, and Intelligence team

Okta is the leading independent identity provider, and our Technology, Data, and Intelligence (TDI) team is the engine behind it. As we pivot to an AI-first enterprise, we are seeking a Senior Director of Sales & Revenue. This high-impact leader will transform our Go-To-Market systems by embedding AI, automation, and product-led execution across the customer lifecycle to fuel Okta's next phase of growth.

The Senior Director of Sales & Revenue opportunity 

The Senior Director of Sales & Revenue within the TDI organization will own the end-to-end technology strategy and execution across Okta's full Sales & Revenue ecosystem — including Field Sales, Sales Ops, Renewals, Revenue Operations, Pricing & Packaging, Commissions, Partners & Alliances, and Buying Programs. This leader will drive a step-change in productivity and decision-making by building intelligent, AI-powered systems that simplify workflows, unlock data-driven insights, and enable scalable growth.

What you'll be doing

• AI-Driven GTM Transformation: Lead the shift to an AI-first GTM model by embedding intelligence across forecasting, pipeline management, pricing, renewals, and partner motions.
• Sales & Revenue Systems Strategy: Define and execute a modern, scalable systems roadmap across Salesforce, CPQ, Clari, partner ecosystems, and data platforms.
• Revenue Lifecycle & Process Excellence: Own and optimize the full revenue lifecycle (lead → opportunity → deal → renewal → expansion), ensuring alignment across pricing, quoting, forecasting, and commissions.
• Pricing, Commissions & Revenue Operations: Drive accuracy, transparency, and scalability across pricing, packaging, and commissions through system and process innovation.
• Partner & Digital Buying Ecosystems: Build next-generation partner and digital buying capabilities, enabling co-sell, self-serve, and data-driven GTM motions.
• Product-Led Operating Model: Champion a product-driven approach where business needs are inputs and teams deliver iterative, outcome-based solutions.
• Data & Decision Intelligence: Establish a unified data foundation and enable AI-powered insights for forecasting, pipeline health, and revenue planning.
• Team Leadership: Build and lead a high-performing team of product managers, engineers, and architects with a culture of innovation and accountability.

What you'll bring

• Visionary Leadership: 18+ years leading global Sales, Revenue Operations, or Business Technology functions within high-growth SaaS or enterprise technology environments.
• Transformation Catalyst: Proven architect of large-scale digital transformations, pioneering the integration of AI and automation to redefine GTM motions.
• Domain Expertise: Deep mastery of the enterprise ecosystem (Salesforce, CPQ, Clari) and the data/integration architectures required to connect partner ecosystems with internal revenue engines.
• Commercial Acumen: Sophisticated understanding of the modern revenue lifecycle, including complex enterprise sales cycles, renewal optimization, value-based pricing, and partner-led scale.
• AI-First Execution: Demonstrated success delivering quantifiable business value through strategic deployment of AI (e.g., accelerated revenue velocity, productivity gains).
• Product & Systems Mindset: A "product-led" approach to internal systems, prioritizing scalable architecture, elegant user experiences, and robust systems thinking.
• Executive Influence: Exceptional presence and "bilingual" communication skills—bridging technical complexity and boardroom strategy to align C-suite stakeholders.
• Academic Foundation: Bachelor's degree required; MBA or equivalent advanced leadership degree highly preferred.

#LI-MC1

#LI-Hybrid

#P5096_3426972

Global Presales team

The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.

Identity Senior Solution Specialist -Endpoint & Identity Security

As an Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta identity and access management solutions. You will report to the Senior Manager in the OFCTO organization. 

What you’ll be doing 

1. Strategic Customer Engagement:
• Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
• Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
• Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes.
• Develop customer-centric points of view that translate Okta’s solutions to customer problems.
• Lead technical discovery sessions with security and infrastructure leaders to uncover challenges related to endpoint security, passwordless adoption, and identity threat vectors.
• Deliver compelling, customized demonstrations and architectural sessions focused on Okta Device Access (including Okta FastPass, Desktop MFA) and our Identity Threat Protection capabilities.
• Design and execute outcome-focused Proof of Concepts (POCs) that prove Okta’s value in preventing account takeovers and securing access from any device.
• Maintain a broad and deep technical understanding of the Okta identity product lines and the underlying technologies and protocols
• Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders
2. Technical Leadership:
• Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms.
• Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
• Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.
3. Field Enablement and Collaboration:
• Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
• Partner with sales leadership to identify and address critical business opportunities and challenges.
• Drive cross-functional collaboration to ensure seamless execution of global initiatives.
• Innovate in tools and techniques to drive excellence and momentum
• Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.
4. Market Influence:
• Represent Okta as a thought leader in the identity and security space.
• Influence industry standards and participate in relevant technical advisory boards.
5. Innovation and Strategy:
• Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
• Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact.

Position Requirements:

Identity & Directory Services Mastery

• Deep Infrastructure Knowledge: Expert-level understanding of Active Directory (AD) and Azure AD (Entra ID) or similar, including Group Policy Objects (GPOs), Kerberos, and OIDC/SAML protocols.
• Multi-IdP Ecosystems: Proficiency in managing and securing diverse Identity Providers (IdPs) like Okta, Ping Identity, and Google Workspace.
• Hybrid Identity: Experience managing the complexities of identity synchronization between on-premises environments and the cloud.

Device Identity & Access Management Mastery

• Passwordless Expertise: Deep, hands-on knowledge of FIDO2/WebAuthn, Passkeys, and implementing passwordless authentication strategies using solutions like Okta FastPass.
• Endpoint & Device Context: Strong understanding of Desktop MFA, device registration, and leveraging device posture signals from MDM/UEM (e.g., Jamf, Intune, Workspace ONE) and EDR (e.g., CrowdStrike) platforms to enforce risk-based access policies.
• PKI & Certificate Management: Familiarity with certificate-based authentication and its role in establishing device trust.
• Identity Threat Detection & Response (ITDR)
• Threat Landscape Knowledge: A thorough understanding of modern identity attack vectors, including phishing, token theft, MFA bypass techniques, and lateral movement.
• Behavioral Analysis: Experience with User and Entity Behavior Analytics (UEBA) and the ability to interpret threat signals to detect and respond to suspicious activity.
• Security Ecosystem Integration: Proficiency in designing solutions that integrate identity platforms with SIEM (e.g., Splunk, Sentinel) and SOAR tools for automated threat response.

• Strong communication and presentation skills, with experience contributing to technical events.
• Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
• This is a remote position.

And extra credit if you have experience in any of the following! 

• Hands-on experience with Okta's Threat Protection suite (e.g., suspicious activity reporting, risk-based authentication).
• Experience with other ITDR vendors or device access solutions.

• Certified Identity Professional (CIDPRO), CISSP, CCSP, or CISM.
• Scripting or automation skills (e.g., Python, PowerShell) for security integrations.

#LI-Remote

SSP4CM

P212832

The Solutions Engineering Team - *This is a customer facing sales role. You must be in the USA. You will be required to travel at least 25% and attend an in person onboarding session.*

The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.

The Senior Identity Specialist Opportunity

Reporting to the Senior Manager, Solutions Engineering, as a Senior Identity Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations.  You will educate customers on the best ways to implement Okta customer identity and access management solutions. 

What you’ll be doing: 

Strategic Customer Engagement:

• • Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
  • Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
  • Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes.
  • Develop customer-centric points of view that translate Okta’s solutions to customer problems.
  • Lead deep technical Q&A discovery sessions for prospective customers to uncover their business requirements and communicate the value of solving for those requirements with Okta CIAM solutions.
  • Deliver interactive presentations and custom product demonstrations, tailoring communication to all levels of technical and customer identity expertise.
  • Whiteboard solution architecture, modeling how Okta’s CIAM solution will support their business requirements
  • Design, build, and execute well-defined, outcome-focused POCs
  • Maintain a broad and deep technical understanding of the Okta customer identity product lines and the underlying technologies and protocols
  • Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders

Technical Leadership:

• • Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms.
  • Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
  • Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.

Field Enablement and Collaboration:

• • Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
  • Partner with sales leadership to identify and address critical business opportunities and challenges.
  • Drive cross-functional collaboration to ensure seamless execution of global initiatives.
  • Innovate in tools and techniques to drive excellence and momentum
  • Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.

Market Influence:

• • Represent Okta as a thought leader in the identity and security space.
  • Influence industry standards and participate in relevant technical advisory boards.

Innovation and Strategy:

• • Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
  • Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact.

What You'll Bring to the Role

• 8+ years of experience in a presales or customer-facing role, including at least 3 years experience with CIAM projects
• 8+ years of development experience, preferably focused on application integration with identity services
• 8+ years of experience working with REST APIs and SDKs 
• Experience with customer identity and access management solutions (Okta/Auth0)
• Experience with authentication or authorization protocols (OAuth, OIDC, SAML)
• Ability to communicate complex ideas and solutions, incorporating whiteboarding, practical examples, and product demonstrations
• Demonstrated ability to solve complex technical problems with innovative solutions
• Strong communication and presentation skills, with experience contributing to technical events.
• Ability to effectively operate in a matrixed organization and manage cross-functional initiatives.
• Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
• This is a remote position.

And extra credit if you have experience in any of the following! 

• Full-stack web application development experience (frontend and backend)
• Mobile (iOS, Android) development
• Demonstrated ability to architect and integrate scalable CIAM solutions, leveraging API-first approaches across web, mobile, and cloud platforms.
• Expertise in AI-driven customer experience integration with Auth0, including AI agents for internal or external use-cases, MCP servers, and Fine-Grained Authorization

#LI-Remote

#LI-CM

P24775_3365795

Okta’s Corporate Development team plays a critical role in enabling Okta’s growth through the thoughtful ideation and execution of corporate strategy, M&A, technology partnerships, external investments, and strategic programs. The M&A Integration & Strategic Programs team is a small team of high performing individuals who pride themselves in creating an outsized impact on the company by owning the successful integration strategy, governance and execution of acquired companies as well as the strategic program design and execution of key Corporate Development initiatives. 

As a Senior Manager, M&A Integration & Strategic Programs, you will be responsible for driving the end-to-end deal integration process and program management for high-complexity programs. You will collaborate with cross-functional teams to drive program execution, track deliverables, and provide critical insights to ensure initiatives achieve their goals.

This is a highly visible role requiring conceptual thinking to resolve significant and unique issues. This role is ideal for a detail-oriented and proactive problem solver with a proven track record of driving complex cross-functional projects while maintaining an efficient plan, tracking issues, and proactively communicating progress against program milestones. This person will also need to be adept at building close working relationships and quickly establishing personal credibility across the organization. Given the extremely cross-functional nature of the role, the ability to communicate and work collaboratively with a variety of teams and personalities is essential. 

What you’ll be doing 

• Strategy: Drive the development of program and integration strategy, providing thought leadership on broader organizational projects.
• End-to-End Execution: Drive the end-to-end deal integration process for acquired companies, high-complexity programs and / or key workstreams by developing detailed plans, tracking milestones, and proactively addressing challenges.
• Cross-Functional Leadership: Coordinate and direct the activities of cross-functional teams, ensuring operational readiness and alignment across the organization.
• Stakeholder Excellence: Manage top executive stakeholders, maintaining excellence across program meetings and recurring syncs.
• Issue Resolution: Monitor program status and rapidly identify issues / risks. Succinctly communicate issues to relevant stakeholders and proactively collaborate to ensure timely resolution.
• Continuous Improvement: Update team playbooks and best practices based on documented learnings and specialized expertise.
• AI Fluency & Efficiency: Deep fluency in leveraging AI tools and automation on a daily basis to optimize workflows, accelerate program delivery, and drive maximum operational efficiency.

What you’ll bring to the role

• 8-12+ years of experience in strategy / management consulting, business operations, corporate development, or related roles.
• Demonstrated experience supporting M&A integration or complex cross-functional initiatives. 
• Practical expertise in enterprise software / B2B SaaS industry and/or previous high-growth operations or startup experience is a plus.
• Exceptional written and oral communication and collaboration skills across all levels of an organization. Able to convey complex ideas in a strategic and concise fashion.
• Track record of building trusted relationships with cross-functional leaders.
• Ability to quickly grasp new concepts across a wide variety of technologies and domains.
• Experience using AI tools or automation to streamline operational processes.
• Bachelor’s degree required.

#LI-KC4

#LI-Hybrid 

(P10144_3426526)

The Technology, Data, and Intelligence Team
Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.

The Senior Product Analyst - Workday Expense Opportunity
Reporting to the Director of Finance Technology, this role will serve as the Workday subject matter expert for the Expense module and help drive day-to-day support and long-term enhancements across Workday Finance. You will lead configuration and continuous improvement, partner with stakeholders to solve pain points, and ensure scalable, accurate, and well-tested solutions as Workday evolves.

What you’ll be doing

• Serve as the Workday SME for the Expense module, providing day-to-day support, troubleshooting, and resolving issues
• Configure and maintain Workday Expense, including business processes, security, data flows, and administrative tasks
• Lead design, testing, and deployment of Expense solutions using Workday best practices
• Partner with business stakeholders and COEs to gather requirements, improve processes, and drive adoption
• Build and maintain reports and dashboards to support domestic and international finance operations
• Support Workday releases and upgrades by evaluating new functionality, coordinating testing, and implementing enhancements
• Create and maintain clear end-to-end business requirements and provide functional design leadership
• Deliver hands-on training and contribute to internal enablement across cross-functional teams

What you’ll bring to the role

• 5+ years of Workday Product Analyst experience with 3+ years of hands-on Workday Expense configuration and support
• Deep expertise in Workday Expense configuration, including Business Process Configuration, Security Administration, and EIBs
• Proven functional knowledge of the Expense module, including delivered functionality and report utilization
• Strong testing experience across unit, regression, UAT, and pre-launch validation for new features and enhancements
• Experience balancing day-to-day system support with longer-term enhancement projects and related integrations
• Hands-on experience building and optimizing custom reports and dashboards in Workday or similar SaaS/enterprise platforms
• Strong analytical, communication, and stakeholder management skills in fast-paced, cross-functional environments
• Experience using Agile workflows and tools such as ServiceNow and Jira

And extra credit if you have experience in any of the following!

• Workday Studio, Workday Extend, and developing custom integrations
• Workday HCM experience (understanding of worker/org data and cross-module impacts)
• Experience customizing Workday Expense functionality and expanding into platforms such as Oracle Fusion Cloud or SAP
• Track record of driving automation and process optimization through workflow enhancements and reporting insights

#Ll-MC1

#Hybrid

#PID6607-3341168

#LI-MM1
#LI-Hybrid
P24885

The Mission: Secure Every Identity & Drive New Business

At Okta, we aren’t just managing logins; we’re building the trusted infrastructure that allows the AI era to thrive. Within our expanding Strategic & Key Accounts organization, this role focuses exclusively on our Top 25 Key Accounts by leading bespoke 1:1 and 1:few ABx initiatives.

Our North Star is clear: Drive New Business, Land & Expand, and Elevate Strategic Partner & Executive Engagement. Moving past high-volume, templatized campaigns, we operate with agility and purpose to turn account intelligence into revenue. 

The Tilt: Why This Role is Different

We are seeking a highly proactive Strategic Architect who cares personally about the team's success while thoughtfully challenging the status quo. Instead of waiting for a playbook, expect to write it.

• Driving Signal-Based Strategy: By strategically leveraging intent data and buying stage signals, this role surrounds greenfield accounts and reactivates stalled opportunities. Agility is critical—navigating 1:1 and 1:few activations based on real-time intent ensures our outreach remains timely and relevant.
• Leading with Initiative: We value "force multipliers." Through continuous testing, learning, and scaling, successful candidates proactively analyze program performance to showcase ROI. This requires confidently guiding stakeholders toward high-ROI activities to thoughtfully protect bandwidth for needle-moving initiatives.
• Earning Trust: Serving as a true revenue partner involves building deep, trusting relationships with Field Marketing, Strategic Sales, and focus partners (AWS, GSIs) to seamlessly orchestrate high-value engagements.

Your Impact

• The Architect: Designing and executing bespoke 1:1 ABx playbooks that lead with business value to land net new logos and accelerate cross-sell/upsell opportunities within our Top 25 accounts.
• The Orchestrator: Masterfully integrate high-touch executive events, digital touchpoints, and strategic partner co-marketing into a cohesive journey for complex, multi-stakeholder buying groups.
• The Operator: Defining pre/during/post processes at scale to establish the blueprint for Key Account Growth, all while identifying persona gaps to fill top of the funnel for both Okta and Auth0.
• The Analyst: Monitor the numbers in partnership with the GrowthX team utilizing the revenue martech stack to provide the insights needed to prioritize 1:1 vs 1:few activations, showcase ROI, increase conversion rates, and boost pipe generation within our top tier accounts.

What You Bring to the Table

• Strategic Tenure: 8+ years in ABM, Enterprise Marketing, or Growth roles, bringing a deep understanding of the long game in B2B SaaS.
• Technical Depth: Power user of the modern revenue stack: 6sense, Clay, Salesforce, Marketo, GA4, and Tableau. ITSMA or Demandbase certifications are a plus.
• Influential Leadership: Demonstrated ability to align senior stakeholders and lead cross-functional teams without a formal reporting line.
• Growth Mindset: Thriving in a collaborative environment, excited to solve hard problems together and turn data into in-market programs that deliver measurable outcomes.

The Okta Experience

• Total Rewards: Competitive base + equity + comprehensive health and wellness benefits.
• Connection: Join a global community of over 7,000 employees united by a mission to drive social impact and foster innovation.

#LI-Hybrid

#P10125_3391122

The Technology, Data, and Intelligence Team
Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.

The Staff Product Analyst Opportunity
Okta is looking for a Staff Product Analyst, Workday Total Rewards & HCM to join our People Technology Team. Working closely with People Technology leaders, you will play a critical role in the ongoing global optimization of Okta's Workday platform, with a primary focus on Benefits and Advanced Compensation configuration and enhancements, while also supporting Core HCM processes as part of a broader Total Rewards scope. You will work across departments and geographies, partnering with teams across People, Payroll, IT, Finance, and international offices. This is a great fit for someone who enjoys solving complex problems, working cross-functionally, and making a tangible impact on how our global workforce operates.

What You'll Do

• Own the end-to-end Workday configuration lifecycle across Benefits, Advanced Compensation and Core HCM, from requirements gathering and solution design through testing, deployment, and adoption
• Lead and support annual events including Open Enrollment and Annual Compensation Reviews, ensuring accuracy, compliance, and a seamless employee experience
• Build and maintain custom reports, dashboards, and hubs that deliver actionable insights to business stakeholders
• Manage Workday upgrades and evaluate new functionality to identify opportunities for process improvement and automation
• Identify gaps in system utilization and champion the adoption of standard Workday features to reduce manual work and improve efficiency
• Support knowledge sharing and capability building across the People Technology team through hands-on training and documentation

What You'll Bring

• 7+ years of Workday experience with deep hands-on expertise in Benefits and Advanced Compensation configuration (4+ years in Advanced Compensation), with working knowledge of Core HCM
• Strong understanding of Total Rewards business processes and how configuration decisions impact the end-user experience and platform adoption
• Ability to translate business requirements into scalable solutions and evaluate tradeoffs across multiple configuration approaches
• Experience managing a backlog of enhancements and prioritizing across competing business needs and technical constraints
• Strong communication skills with the ability to engage senior stakeholders and translate technical concepts into clear business language
• Proven ability to collaborate effectively across People, Payroll, Finance, and IT in a fast-paced, global environment
• Design, build, test, and deploy Workday integrations using EIBs, Core Connectors, and Report as as Service (RaaS)

Nice to Have

• Workday Certifications in Benefits, Advance Comp, Core HCM
• Experience with additional Workday modules such as Time Tracking, Absence, Payroll, or Talent Management

#LI-MC1

#LI-Hybrid

#P24727_3406694

Staff Product Marketing Manager, Security

Reporting to the Senior Manager, Product Marketing, this role is a critical lead in Okta’s security journey. We are looking for a Staff Product Marketing Manager who will help tell Okta’s security story in a compelling, cohesive, and relevant way. Your goal is to elevate Okta’s foundational access technologies from a utility to a strategic security imperative, evangelizing the need for identity-centric security in an AI-driven threat landscape.

The ideal candidate will be a unique blend of technologist and business strategist—someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with both CISOs and practitioners. Beyond strategy and content, you must be a self-motivated, execution-oriented individual who stays focused on delivering outcomes in a fast-paced environment.

What you’ll be doing

• Identity Security GTM Strategy: Build and execute the go-to-market strategy for Okta’s foundational access and authentication platform. You will define how core authentication, adaptive policy, and recovery flows serve as the first line of defense against modern identity-based attacks.
• Technical Evangelism & Demos: Move beyond high-level messaging to create "show-not-tell" technical content. You will be responsible for building and delivering product demonstrations, technical reference architectures, and briefs that prove Okta’s security value to technical buyers.
• Security Storytelling: Own the messaging, positioning, and competitive differentiation for our core access technologies. You must take "under-the-hood" technology and turn it into a simple, urgent, and business-focused story that highlights resilience and risk mitigation.
• AI-Driven Identity Leadership: Define the strategy for securing the new wave of AI. This includes establishing Okta's point of view on managing AI agents as identities and ensuring the access layer is hardened for an automated, high-velocity threat landscape.
• Cross-Functional Activation: Partner with Product Management, Engineering, and Sales to build technical buyer-focused assets—including technical comparisons, FAQs, and field enablement materials—specifically designed for the Global 2000.
• Analyst & Industry Presence: Represent Okta at security events to raise our profile and establish a unique POV. Engage with analysts to ensure Okta’s foundational security capabilities are recognized as the core of a modern security posture.

What you’ll bring to the role

• Domain Expertise: 8+ years of experience as a product marketer or product manager in cybersecurity or identity management (IAM, AD, or Entra ID). You know who the players are, where the gaps lie, and how to win.
• Hands-on Technical Proficiency: A technologist at heart. You must have a track record of supporting technical evaluations, and you must be comfortable configuring and demoing the product to technical buyers.
• Execution-Oriented Storytelling: Proven ability to take "under-the-hood" technology and turn it into an emotional and urgent business story. You know how to rise above the noise and create a sense of urgency.
• Strategic Integration: An understanding of how foundational identity signals (like MFA and policy) feed into broader security outcomes like threat detection and incident response.
• Stakeholder Management: Experience managing senior stakeholders with differing priorities and a high sense of urgency to drive end-to-end GTM initiatives.

Extra Credit if you have:

• CS Degree or a strong technical background in systems architecture or engineering.
• Deep experience with modern identity protocols and securing hybrid environments (Cloud and On-Premises).
• Experience in the AI space, specifically regarding the security implications of LLMs and agentic workflows.

#LI-Hybrid

(P24306_3344542)

We are looking for a Staff Software Engineer that will join the Auth0 Security Engineering organization. You’ll be responsible for designing and building the security guardrails for our multi-cloud environment, translating complex security and compliance standards into programmatic, code-driven policies.

What You Will Do

• Cloud Security Strategy: Design organization-wide controls (SCPs, Azure Policy) that provide maximum protection with minimum developer friction.
• Identity & Access Management (IAM): Architect templates and permission boundaries that govern how services and humans interact with our cloud environment with the principle of least privilege in mind.
• Infrastructure & Network Security: Define the security standards for VPC architecture, edge networking, and cross-account connectivity.
• Platform Security Architecture: Lead platform-related security reviews for new features and high-impact services, ensuring security is baked into the design phase.
• System Design: Design systems and processes to validate the security posture of the platform, ensuring our security policies are enforced in real-time with actionable feedback for engineering teams.
• Mentorship & Influence: You raise the bar for the entire organization by mentoring junior engineers and influencing senior leadership on critical security decisions.

What You Bring

• Cloud & Infrastructure Expertise:  8+ years of proven experience in information security, specifically within cloud-native environments, Kubernetes (EKS, AKS), and cloud security.
• Network Architecture & PKI: Deep understanding of secure networking principles, including VPC peering/transit gateways, VPN implementations, edge protection, and managing public/private PKI infrastructures.
• Policy & Automation Specialist: Strong background in building automated controls for enforcing Policy-as-Code within Terraform workflows.
• Practical Risk Assessments: Hands-on experience identifying attack vectors and conducting risk assessments for complex, distributed systems.
• Tooling & AI Proficiency: Experience working with security platforms for analyzing cloud permissions and a background or interest in applying AI to streamline security tasks and governance.
• Collaborative Influencer: Exceptional communication skills with a track record of aligning multiple teams toward shared security goals.
• Education: A Bachelor's degree in Computer Science, Information Security, Systems Engineering, or a related field.

Nice to Have

• Experience navigating compliance frameworks such as FedRAMP, SOC2, or HIPAA in a cloud environment.
• Proficiency in one or more languages used for automation and tooling, such as Python, Go, or JavaScript.
• Experience creating, managing, and securing containerized environments.
• Experience with service mesh (Istio) security policies and zero-trust networking.

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

#LI-HYBRID

#LI-SH1
P-1609.1_3388437

This Staff Technical Marketing Manager role is a highly strategic, and cross-functional position, where you will help architect our technical narratives for Okta's Workforce products. 

Your mission is to embody our mantra: “Show, don’t tell”.  You will create authoritative, technical content that empowers customers, partners, analysts, and our field teams to successfully design and implement their most complex projects. 

This requires a high degree of technical expertise, strategic vision, and the ability to mentor and scale your impact across the organization.

Job Duties and Responsibilities

• Define, develop, and deploy technical demos as the foundational, high-impact assets of our 'Show, don't tell' strategy.   Supplement these with clear, authoritative content, including white papers and blog posts, to showcase the value of the Okta Platform.
• Serve as a technical subject matter expert for Okta Workforce products and solutions. This includes a deep understanding of how our authentication, authorization, and user management products are built and consumed, and how platform services deliver customization and extensibility.
• Drive strategy with product management to validate complex, multi-product use cases and design and champion reference architectures.
• Maintain a deep, authoritative understanding of the identity and access management technology landscape, using this insight to influence product and marketing strategy.
• Mentor junior technical marketers and field team members, setting a high bar for content quality, clarity, technical accuracy, and strategic alignment.
• Partner strategically with the product marketing team to understand the most complex identity challenges of the world’s largest organizations and how Okta’s solutions solve those problems.
• Lead subject matter expert engagement for strategic events, key analyst briefs, high-priority ISV integrations, product betas, and major launches.

Minimum Knowledge, Skills, and Abilities

• 7+ years of technical / product marketing, product management, or sales engineering experience for an enterprise IaaS or SaaS company or developer platform.
• Advanced capability to build complex, integrated demos that require software development knowledge (such as the use of APIs and Webhooks), 3rd party solutions (such as Salesforce, Slack, Microsoft, Crowdstrike)
• Extensive, proven track record of marketing to a highly technical audience (e.g., developers, architects, security leaders) within large organizations.
• A significant portfolio of high-quality technical marketing content. (Samples are highly encouraged!)
• Proven and deep knowledge of the Identity and Access Management (IAM) industry and technologies - such as OIDC, SAML, and SCIM.
• Experience with AI technologies and tools.
• Demonstrated knowledge of common directory services, such as Active Directory, Azure AD, and LDAP.
• Experience with video and design tools such as Adobe Premiere/After Effects, Camtasia, and Figma.
• Excellent program management skills, with the ability to manage multiple high-priority initiatives in a dynamic environment.

A degree in Computer Science, Engineering, or a related technical field. 

#LI-Hybrid

(P24077_3303203)

The Team

The Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

You Will

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side.
• Advise customers on best practices and product adoption in a post-sales capacity.
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts.
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality.
• Establish strong personal relationships on key accounts with decision-makers and stakeholders.
• Establish strong relationships internally, too as part of a larger collaborative team.
• Participate in content creation for both internal and external enablement of staff and customers.

Requirements

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Consumer and/or SaaS application deployments. 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role.
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript.
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations.
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• This position can be located remotely but requires you to reside in Pacific, Mountain, or Central Time Zones. some travel required. 
• This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.

#LI-MM1
#LI-Hybrid
P14137

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

As the demand for Okta’s identity and access management solutions grows within the State, Local, and Education (SLED) sector, we are expanding our Inside Sales team to support our SLED sellers. This team plays a crucial role in accelerating the SLED sales pipeline by identifying, working, and closing smaller deals while also providing strategic deal support to our SLED Account Executives (AEs) across new customers, partners, and our existing install base. This position offers a pathway to a SLED Account Executive role.

The Opportunity

As an Inside Account Executive, SLED at Okta, you are a highly motivated self-starter who thrives in a high-growth, fast-paced, and collaborative environment. You will be responsible for building pipeline and closing new and existing business by selling Okta’s products and services within your assigned public sector territory. You will be accountable for achieving quarterly and annual quotas, driving pipeline generation, managing deals proactively, and ensuring forecast accuracy. You will collaborate with cross-functional teams and the broader Okta SLED partner ecosystem to drive adoption and engagement within state, local, and education accounts.

What You’ll Be Doing

• Work closely with assigned East and Mid-Enterprise SLED Enterprise Account Executives and their Area Sales Directors to strategically target and close opportunities within state, local government, and education institutions.
• Selling SLED deals under $75k in the SLED Enterprise segment.
• Navigate Okta’s internal ecosystem—including xDR teams, Deal Desk, Customer Success, and Public Sector-specific teams—to drive the best possible outcomes for government and education customers.
• Support sales motions by conducting demos, preparing quotes, proposals, and Business Value Assessments (BVAs) tailored to the needs of SLED customers.
• Develop a deep understanding of Okta’s solutions and how they align with government compliance, security mandates, and digital transformation initiatives.
• Own and manage your own pipeline within your assigned SLED territory, working with public sector buyers and procurement processes.
• Craft and deliver customized sales presentations and product demonstrations to key stakeholders, including CIOs, IT directors, and procurement teams within government and education organizations.
• Develop and negotiate strategic-level proposals and contracts, ensuring compliance with public sector procurement regulations.
• Accurately forecast sales activity and revenue achievements through the effective use of sales tools.
• Travel as necessary, typically 10%, to meet with customers, attend industry events, and support on-site engagements.
• San Francisco office hub. 2 days a week in office.

What You’ll Bring to the Role

• BS/BA degree or equivalent experience.
• 2+ years of direct full-cycle, software sales experience in a closing, quota-carrying role, preferably in a SaaS B2B or public sector environment.
• Proven track record of meeting and exceeding quota in a sales role.
• Experience working in a collaborative sales ecosystem, partnering with AEs, xDRs, SEs, RMs, CSMs, and channel partners.
• Ability to effectively allocate time across multiple AEs and SLED territories, ensuring a balanced impact.
• Experience independently running demos and leading qualification conversations with government or education stakeholders.
• Executive presence and confidence in presenting to senior officials within government agencies and educational institutions.

Additional Skills to Bring to the Table

• Familiarity with Google Workspace, Salesforce, Outreach, Sales Navigator
• Experience selling into the public sector, including government and education customers.
• Understanding of public procurement processes, contracting vehicles, and compliance requirements.
• Excellent verbal and written communication skills, with an ability to articulate value propositions to technical and non-technical audiences.

#LI-Hybrid

#P19508_3124108

The Identity Team

The Identity team’s mission is to strengthen Okta’s position as the leading Identity-as-a- Service solution through identifying and resolving risks to the employees, product, and most importantly, our customers. With the ever-increasing pace of cloud application adoption, companies are struggling to find ways to accurately assess risk and act at the speed of their business.

The AI Identity Architect Opportunity

Reporting to the VP of Identity & Access Management, this role will be an AI Identity Pioneer, not just an IAM expert. Your "been there, done that" experience in securing autonomous agents at scale is your superpower. You’ve seen how traditional OAuth flows break under agentic pressure, you’ve felt the pain of "Secret Zero" in a LangChain loop, and you know exactly where the industry’s current tools fall short. At Okta, you won't just implement security; you will use your battle-tested experience to drive the product features needed to secure the next generation of identities.

The AI Identity Architect's mission is to own Okta’s enterprise identity strategy for autonomous AI agents. As Customer Zero, you will implement Okta on Okta—validating identity patterns at production scale, feeding direct input into product roadmaps, and partnering with business units building internal agentic systems.

What you’ll be doing 

Product Vision & Architecture (The "Ratified R0")

• Drive the Roadmap: Act as a primary stakeholder for Okta’s product teams. Translate your real-world experience securing agents into prioritized feature requests and product requirements.
• Target State: Define a multi-year roadmap for Non-Human Identities (NHIs) and AI Agents aligned with Zero Trust (NIST 800-207) and Okta’s Secure Identity Commitment.
• Posture First: Use ISPM (Identity Security Posture Management) to discover unmanaged AI agents and eliminate "Identity Debt" across the enterprise.

Cross-App Access & Brokered Delegation

• Agent-to-App Connectivity: Architect secure Cross-App Access patterns where agents act as intermediaries between enterprise systems.
• Delegated Authority: Refine how user identity is "brokered" to an agent (e.g. OAuth2 Token Exchange), ensuring the agent never has more power than the human user who triggered it.
• Session Scoping: Implement context-bound, short-lived tokens to prevent lateral movement by a compromised agent.

Okta Customer Zero -- Validate and publish patterns using Okta primitives to secure the AI lifecycle for:

• Okta Identity Engine & Auth0: Define how AI agents prove their identity within AuthN/AuthZ core concepts, implementing rigorous protocols for secure access delegation like OAuth2/OIDC, mTLS, and SPIFFE/SPIRE for workload attestation.
• Okta Privilege Access: Implement JIT/JEA access and ephemeral, vaulted secrets for agent tool-use.
• Okta Identity Governance & Workflows: Automate the Joiner-Mover-Leaver (JML) lifecycle for agents, including automated certification and revocation.
• Fine-Grained Authorization: Implement ReBAC for intent-bound decisions (e.g., "Can this agent access the Finance API on behalf of the CFO?").
• Serve as "Customer Zero" by architecting and stress-testing internal AI security frameworks, translating real-world deployment lessons into a continuous stream of public-facing white papers, blogs, and technical guides to steer industry best practices.

AI Ecosystem & Tech Stack Integration -- Define how Okta identity is woven into modern AI orchestration layers:

• Orchestration: Secure identity patterns such as  LangChain, LangGraph, AutoGPT, CrewAI, LlamaIndex, and Semantic Kernel.
• Architect secure connectivity to AI model providers such as Azure OpenAI, AWS Bedrock, Google Vertex AI, OpenAI API, and Anthropic.

What you’ll bring to the role

• The "Been There" Factor: Proven track record of securing AI agents and non-human identities in a production environment. You have a deep understanding of the "identity gaps" in current AI frameworks.
• Experience: 7+ years in IAM/Security Architecture; proven strategy work across workforce, customer, and Non-Human Identities (NHIs).
• Deep knowledge of the core protocols OAuth2/OIDC (especially Token Exchange), SAML, mTLS, JWT, and Model Context Protocol (MCP).
• Hands-on experience with Modern Identity framework SPIFFE/SPIRE.
• Ability to author Architecture Decision Records (ADR) and influence at the VP/CTO level, while simultaneously acting as a peer to Product Management.

And extra credit if you have experience in any of the following! 

• Prior work shaping identity strategy for autonomous/agent systems, multi-agent delegation, or brokered access patterns.
• Exposure to policy-as-code (OPA/Cedar) and service-mesh identity.
• Certifications such as CISSP-ISSAP, CCSP, or TOGAF are welcome but not required or expected.

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P21621_3398002

Overview

Okta is looking for a Communications Data and Insights Manager to build and lead the analytics engine that informs and drives our corporate communications strategy. In this role, you will translate data into actionable insights, measure and monitor campaign performance, identify the whitespace, spot trends, and establish clear KPIs that act as the foundation of a modern, data-driven communications organization. 

You will serve as the connective tissue between fast-moving data and the strategic choices that shape how Okta shows up in the world, ensuring every narrative decision is informed by evidence and every major moment is measured. The data and insights lead will sit at the intersection of media relations, social strategy, and operations, ensuring the communications organization is grounded in high-quality analytics, trends, and performance intelligence.

Key Responsibilities

• Always-On Intelligence: Operate a continuous monitoring and analysis program across media, social platforms, and competitive landscapes to surface emerging narratives and reputational signals in real time.
• Competitive Share of Voice & Narrative Analysis: Conduct ongoing measurement of Okta’s share of voice relative to competitors, diagnosing drivers of competitive spikes and providing strategic recommendations to leadership.
• Market Position Analysis: Continuously assess Okta’s position across earned media, social, and analyst coverage, translating ambiguous signals into structured analysis that connects activities to brand perception and business outcomes.
• Revenue & Growth Alignment: Partner with Marketing Operations teams to identify correlations between earned media spikes and "top-of-funnel" indicators, such as organic search volume, branded traffic, and account-level engagement signals.
• Content Performance & Editorial Intelligence: Guide editorial planning by surfacing what resonates and identifying the ‘whitespace’ in the market—untapped topics and story angles—guiding our content strategy toward high-impact narratives that set Okta apart.
• Measurement Support & Campaign Tracking: Partner with cross-functional analytics teams to deliver analysis that demonstrates the impact of communications strategies and reputational goals.
• Reporting, Insights & Key Learnings: Develop dashboards and produce monthly, quarterly, and annual reports, as well as bespoke analyses for major events and campaigns.
• QBR Cadence & Strategic Rhythm: Support the quarterly and annual operating rhythm for the Communications team by tracking progress against goals and preparing materials for leadership reviews.
• Tools, AI & Operational Support: Leverage and optimize social listening and media monitoring platforms (e.g., Meltwater, MuckRack, Sprout Social, Caliber) to support AI-first workflows that improve speed to insight and team productivity.

Qualifications & Core Competencies

• 8+ years of relevant experience: Proven success in communications analytics, media measurement, PR strategy, or a related field in a high-growth B2B SaaS environment.
• The Signal Finder: Strong analytical instincts with proven experience in separating signal from noise in high-volume, fast-moving environments and connecting industry trends to the company story.
• The Analyst & Storyteller: Experience benchmarking share of voice and evaluating content performance across earned, social, and owned channels, with the ability to translate complex data into clear narratives for senior leaders.
• Comms Tech Stack Fluency: Hands-on familiarity with tools and workflows across the communications and marketing stack, including Meltwater, MuckRack, Sprout Social, Google Analytics, and Salesforce.
• Operational and Analytical Rigor: Strong attention to data quality and accuracy, with experience using large datasets to guide decisions and deliver measurable business outcomes.
• Cross-Channel Activation Strength: Deep understanding of how to orchestrate and measure coordinated plays across global social and media channels to improve brand sentiment.
• Framework and Process Design: Experience building reporting frameworks and operating models that enable measurement programs to scale effectively across teams and geographies.

Leadership and Influence: Strong communication and stakeholder management skills, with the ability to align cross-functional teams and influence senior partners through data-driven insights.

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(P11889_3414584)

We are looking for an innovative, experienced Director of Paid Media to lead our Global Paid Media team within Okta’s fast-paced marketing organization. This isn't a role for someone looking to coast; we need a leader with grit, tenacity, and an inventive spirit to execute complex, full-funnel programs that drive massive pipeline growth for both Auth0 and Okta.

The ideal candidate is a Digital Expert who lives at the intersection of technology and creativity. You are AI-first, process-oriented, and possess the technical depth to navigate a complex B2B ecosystem. As a master of stakeholder management, you are as comfortable deep-diving into performance data with analysts as you are presenting high-level strategy to executive leadership.

What You Will Do:

• Global Leadership: Lead and mentor a high-performing global team of paid media leaders, fostering a culture of innovation, accountability, and continuous learning.
• Full-Funnel Strategy: Design and execute sophisticated, multi-channel paid media roadmaps (Search, Social, Programmatic, ABM) that drive measurable pipeline for the Auth0 and Okta brands.
• Stakeholder Orchestration: Act as a key partner to Sales, Product, and Finance, effectively communicating the impact of paid media on the broader business objectives.
• AI & Innovation: Lead the charge in integrating AI-driven tools and methodologies into our media buying, creative optimization, and reporting workflows.
• Operational Excellence: Build and refine scalable processes and frameworks to ensure global consistency while allowing for regional nuances and agility.
• Budget & Vendor Management: Oversee a significant global budget, maximizing ROI and leading strategic relationships with external agencies and platforms.
• Technical Integration: Work closely with Marketing Ops and Analytics to ensure seamless tracking, attribution, and data integrity across the digital ecosystem.

What You Will Bring:

• Experience: 10+ years in Paid Digital Marketing with at least 8+ years of people management experience. Experience managing global, distributed teams is a significant plus.
• B2B Expertise: A proven track record in the B2B SaaS space, understanding the complexities of long sales cycles and high-intent lead generation.
• Digital Mastery: Deep technical knowledge of the paid media landscape, including advanced bid management, audience architecture, and attribution modeling.
• Resourcefulness & Grit: A "builder" mindset with the ability to navigate ambiguity, solve complex problems, and push through obstacles to deliver results.
• Communication Skills: Exceptional ability to translate complex digital strategies into compelling narratives for a wide variety of roles across the organization.
• Analytical Rigor: A data-obsessed approach to decision-making, with experience in Looker, Tableau, Adobe Analytics, and advanced CRM workflows & integrations.
• Continuous Learner: A natural curiosity for what’s next—whether it’s the latest AI breakthrough or shifts in privacy regulations—and a passion for applying that knowledge.

Does this sound like you? If you are a driven leader who wants to redefine what paid media looks like in the age of AI, we want to hear from you.

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We are looking for a product leader who has experience delivering consumer experiences, cares about conversion and driving customers business outcomes.  At Auth0 Consumer experiences is defined as having the best low friction sign-up, login, and recovery experience.  A qualified applicant isn’t afraid to get their hands dirty with building apps, understands the technology and how to shape it for the future of both human and agentic personas. 

Identity experience and passion is a must for this role and applicants must be able to demonstrate how they used identity to deliver positive customer outcomes through new experiences using Passwordless Login, Passkeys, or Magic-link flows in innovative ways. as an example.  Also, looking for experience building tools to enable experimentation and metrics to measure conversion funnels. 

Reporting to the VP of Product, you will work cross-functionally with product architecture, engineering, design, marketing, customer success, and sales to ensure our identity solutions meet the evolving needs of modern B2C application builders. You will also lead and mentor a team of product managers and act as a thought leader internally and externally on all things B2C Identity.

Job Duties and Responsibilities:

• Define and own the CIAM product strategy for B2C companies, aligned with Auth0’s vision, market trends, customer needs, and business goals.
• Maintain and evangelize the product roadmap internally and externally, carving out differentiating features for multi-tenancy support, authorization, enterprise identity federation, directory services, and delegated administration.
• Drive cross-functional execution of that roadmap by partnering with leaders in product architecture, engineering, design, and go-to-market teams to deliver features that help B2C companies deliver delightful digital experiences and improve conversion rates
• Mentor and manage a team of product managers, fostering a culture of innovation, accountability, and customer-centricity.
• Engage deeply with customers, prospects, and internal stakeholders to gather insights, validate problems, and shape solutions.
• Track product performance and market trends, and adjust strategy as needed to stay ahead in a competitive landscape.
• Represent Auth0 & Okta externally as a subject matter expert at industry events, webinars, and customer meetings.

Minimum Required Knowledge, Skills, and Abilities:

• You must have a builder mindset.
• 10+ years of product management experience, with at least 5 years in B2C Consumer Apps
• 5+ years of leadership experience managing high-performing product teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field; MBA or equivalent experience a plus.
• Deep understanding of Customer Identity and Access Management (CIAM), including authentication, authorization, directory provisioning, and enterprise federation.
• Strong strategic thinking skills with a track record of driving product vision and roadmaps from concept to delivery.
• Ability to collaborate effectively with cross-functional teams in a fast-paced, agile environment.
• Exceptional communication and stakeholder management skills.
• Thinks big and small; can assemble a vision and the strategy/tactics to get there
• Experience working with Fortune 100 enterprise customers to translate complex needs into elegant product solutions.
• Budget up to 10% of the time for customer visits, conferences, team offsites, and strategic planning sessions.

Preferred Qualifications:

• Experience with developer-focused platforms, CI/CD tools and APIs.
• Passion for digital identity and its role in the future of B2C apps.
• Demonstrated experience using AI tooling to improve customer outcomes and streamline product management processes

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P-1160

The Engineering Architect Team

The Architecture team is a small group of very senior engineers reporting to our VP of Engineering Excellence, working broadly across the organization in collaboration with Engineering, Product, and Security.  We partner deeply with other Engineering teams for large projects, and provide direction and architectural guidance for smaller initiatives.  We have a dual-pronged charter to “level up the tech stack and level up the people stack” via both technical contributions and partnerships/mentoring.

In this role, you will have the opportunity to significantly contribute to Auth0’s future technology direction.  Through your experience, knowledge of industry trends, and technical abilities you will provide guidance, build proof of concepts, and deliver production software implementations that help Auth0 Engineering teams move faster by using and developing standard patterns and technologies. You will also help advance the engineering culture and help uplevel other engineers. Note that while this role involves a lot of guidance, documentation, and leadership, it also requires substantial hands-on coding and development of both applications and systems.

What you’ll be doing

• You will collaborate with Product, Security, and Engineering teams to define and continually improve Auth0’s technology stack and architecture.
• Foster and lead innovation in the IAM space, with a strong focus on Agentic Identity
• Lead initiatives to enhance, scale, and evolve Auth0’s product offerings.
• Embed within Engineering teams across the organization for large projects, while providing guidance and lighter touch engagements for smaller initiatives.
• Design, architect, and document large scale distributed systems.
• Lead the development of complex, broadly-scoped functionality in a very large and deep set of services and components.
• Teach by doing: coding, optimizing, and troubleshooting Node.js and Go applications in collaboration with feature development teams.
• Implement features and create consistent foundations using technologies such as AWS, Azure, Node.js, Go, MongoDB, Redis, PostgreSQL, Kubernetes.
• Investigate, understand, and resolve bottlenecks in our ability to scale, use resources efficiently, and maintain a 99.99% uptime SLA.
• Drive technical decision making while striving to find the right balance between factors such as simplicity, flexibility, reliability, cost, and performance.
• Participate in “round table” discussions and mentor team members and engineers throughout the organization to level up our people.
• Participate in our Engineering Leadership Team with other architects, directors, and executives.
• You will join our Incident Commander on-call rotation. Members of our team do periodic on-call rotation for high-severity incidents to help up-level our responses After spending time getting acquainted with our applications, systems, and processes, and getting training to 

What you’ll bring to the role

• Passion and thorough understanding of what it takes to build and operate secure, reliable systems at scale.
• Knowledge of Identity Protocols such as OAuth, OIDC and SAML.
• Industry knowledge of the Authorization and Authentication spaces.
• Experience in building AI Agents, and/or MCP servers applications. 
• Experience with security engineering and application security.
• Very strong written and verbal communication skills with a demonstrated ability to adjust your communication style to the intended audience, whether communicating with senior executives, customers, engineers, or product managers.
• Mastery and deep understanding of hands-on software development building distributed systems.
• Experience with API-first applications using REST and/or gRPC.
• Experience with multi-cloud environments and container deployments, particularly Kubernetes in AWS/Azure.
• Prior experience with application performance management, tracing, and performance testing tools.
• Excellence at creating clarity and alignment for technical initiatives. 
• Great ability to build trust through collaboration with multiple teams and get consensus on a vision.
• Knowledge of application security and cloud security best practices.
• 10+ years of software development experience.
• 5+ years of experience working on cloud applications.

And extra credit if you have experience in any of the following!

- Deep experience in Node.js (Javascript or Typescript), or Golang.

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(P-3286_3209115)

The Field Analytics Team

As part of Okta’s Go-To-Market Strategy & Operations group, the Field Analytics team is the primary engine for strategic analysis, enabling our leaders to make evidence-based decisions that determine the trajectory of Okta’s growth.

Manager, Field Analytics Opportunity

We are looking for a Manager, Field Analytics to serve as a strategic partner of our Solutions Engineering and Partner organizations. You will transform complex data into actionable strategies, identifying key revenue drivers and building scalable analytical frameworks that directly influence Okta's strategic direction.

You will act as the primary liaison between our data infrastructure and our most technical go-to-market branches. Your mission is to build scalable, flexible reporting that drives proactive insights that optimize technical sales productivity and accelerate partner-led growth while championing the adoption of emerging AI capabilities. 

Impact & Responsibilities:

• Strategic Partnership: Act as a dedicated analytics lead for the Pre-Sales and Partners operations and leadership teams. Develop deep relationships to understand their business rhythms and operational needs, translating complex business questions into analytical frameworks.
• AI Readiness & Innovation: Lead the "AI readiness" initiative for field data. This includes exploring AI solutions to help pre-sales and partner teams drive growth, document processes, and brainstorm innovative ways to use AI tools for internal productivity.
• Analytics Delivery: Design, build, and maintain high-visibility Tableau dashboards and reporting assets. You will work in close partnership with our offshore delivery team to progress work faster and scale foundation reporting while you focus on high-complexity strategic projects.

Required Skills & Qualifications: 

• 6+ years in an operational and analytical capacity (Sales Operations, Business Intelligence, or Revenue Analytics), preferably within a fast-paced SaaS environment.
• Expert-level proficiency in SQL (Snowflake), BI Visualization tools (Tableau), and CRM data (Salesforce).
• Proven ability to build advanced analytical models (e.g., productivity modeling, variance analysis) and high-visibility dashboards.
• Ability to look beyond the "what" to the "why" and "so what," providing actionable recommendations that change business behavior.
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical findings into strategic narratives for senior executives.
• A relentless curiosity and a desire to "build it and own it," working both independently and collaboratively across a global delivery model.

Preferred Qualifications: 

• Track record of experimenting with AI tools (e.g., Gemini, ChatGPT, Claude Code) or implementing AI-based workflows to optimize data modeling and automate documentation.
• Proficiency with scripting languages (Python) and modern data modeling frameworks (dbt).
• Prior experience supporting a Solutions Engineering or Partner/Channel organization.
• Experience in SaaS GTM.

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The Okta SLED Accounts Solutions Engineering Team

Okta Solutions Engineering team members have the rare combination of technical savviness and business insight and will hone each of these skills through advising a diverse set of customers on what is possible using Okta’s Identity Platform. We believe that Okta’s Solutions Engineers must empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. 

The Okta Solution Engineering Manager Opportunity

Reporting to the Director of Solutions Engineering for Public Sector Accounts, this role will lead a team of Solution Engineers, working with Okta’s State, Local, and Higher Education (SLED) accounts in the Central and Western US. Our Solutions Engineering leaders are adept at seeing ahead to future possibilities and translating them into breakthrough strategies. They are particularly results focused and partner closely with our Sales leadership to create and execute a plan of action to achieve our growth targets. 

What you’ll be doing 

• Solution Engineering leaders prioritize the success of their team. You are responsible for working with your team on their professional growth through defined development plans and experiences.
• You own and report on the business impact of your team as they work with prospects who are evaluating the Okta identity platform.  Team activities include demonstrations, technical deep dives, trials and proof-of-value evaluations. 
• You will actively work on deals, proposing strategies to help insure the success of opportunities.  This includes frequently participating in on-site deal support.
• You will always promote the sense of “team within a team” by collaborating with the greater presales teams and business units at Okta.
• Always recruiting!  You will attract, recruit, ramp, and mentor a team of great Solutions Engineers from diverse backgrounds and experiences.  

What you’ll bring to the role

• Demonstrated success selling to US Public Sector (SLED preferred, or FED) Agencies. Ability to influence technical decision makers and executives, and service as an executive sponsor. Experience with and proponent of MEDDPICC and Value/Outcome based selling methodologies.
• A vision for Okta’s opportunity in the market and how our customers will leverage Okta solutions to drive business outcomes.
• 12+ years presales experience with supervisory responsibilities or similar
• Bachelors of Science in engineering, science or mathematics or equivalent experience

And extra credit if you have experience in any of the following! 

• Expertise in security product market trends and directional awareness of Okta’s roadmap and technology development efforts. Knowledge around the Okta platform and competitor product offerings.
• Competency with security concepts and solutions; knowledge of customer enterprise security security software (firewalls, proxies, VPN, CASB, databases and applications) preferred. 

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The Opportunity

The "Agentic World" isn't just coming; it’s here. As AI agents begin to move from simple chatbots to autonomous entities that take actions on our behalf, the concept of "Identity" is undergoing its biggest transformation in decades.

At Okta and Auth0, we aren’t just watching this happen—we’re leading it. This is a rare "Day 1" opportunity to join the world’s identity leader at the exact moment we redefine how humans and intelligent agents coexist securely. If you want to be at the epicenter of AI, security, and ecosystem building, there is no better place to be.

The Role

In this Individual Contributor (IC) role, you will define how partnerships can accelerate our platform’s reach. You won't just be drafting plans—you’ll be working closely with internal teams and external partners to turn those plans into reality.

You’ll stay ahead of the curve by identifying emerging architectural patterns and customer needs. From influencing our product roadmap to representing Okta in conversations about Model Context Protocol (MCP) and Agent-to-Agent (A2A) architectures, you will be a key technical leader helping us turn cutting-edge innovation into practical, real-world solutions.

Key Responsibilities

• Spot the Next Big Thing: Identify and prioritize partnership opportunities that bring long-term value to Okta’s identity and AI strategy.
• Lead the Way: Drive partnerships from start to finish—taking them from initial discovery and technical design all the way to a successful launch.
• Be a Technical Guide: Act as a trusted advisor for our partners, ensuring integrations are secure, scalable, and meet enterprise standards.
• Get Creative: Use your technical skills to build demos, labs, and documentation that showcase the power of our partnerships to the world.
• Collaborate Internally: Partner with Product and Engineering to ensure our roadmap reflects the needs of the evolving ecosystem.
• Represent the Brand: Speak with authority and credibility at industry events and in front of customers, helping shape the future of identity standards.

Qualifications

• 10+ years in technical roles (Identity, Security, Cloud, or AI) with a track record of balancing strategy with getting things done.
• Proven success in Sales Engineering, Solutions Architecture, Developer Relations, or a similar partner-facing technical role.
• Deep technical knowledge of IAM, security architectures, and APIs. If you’re familiar with agentic AI architectures, that’s a huge plus.
• You enjoy creating hands-on assets like reference architectures, integrations, and technical blogs.
• You can translate complex technical concepts into a story that resonates with everyone, from engineers to executives.
• Proven strength in negotiation, relationship-building, and stakeholder management across partners, customers, and internal teams.
• You’re self-motivated, highly organized, and comfortable taking the lead in fast-moving, high-growth environments.

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