Job Description

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with Avant colleagues, and individual performance. 

What you’ll do:

• Ensure quality and consistency across multiple tactics that are led by both Avant and   external partners  

• Provide oversight and consultation to Account Managers as it relates to project execution  

• Act as the in-house client at all times by communicating client expectations to the crossfunctional team  

• Act as the Customer Management Office (CMO) liaison within the respective   account (vertical)  

• Provide invoicing information and budget status updates to clients as requested  

• Provide direction and review job scope changes and closeouts as necessary  

• Provide peer-to-peer channel insights and recommendations  

• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives  

• Lead and actively participate in strategic brainstorming sessions and annual   strategic planning  

• Assist the business owner as needed with the following tasks  

• Create proposals for projects within assigned accounts  

• Partner with finance team and project managers in budget development  

• Perform other strategic work as delegated by the Account Director

• Ensure strategic objectives are met with each client project  

• Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals  

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase  

• Develop and manage project creative briefs and client scope statements  

• Supervise projects to ensure tactical and strategic goals are met  

• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence  

• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)  

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)  

• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary   

• Provide final approval on all deliverables to ensure strategic objectives are met

• Develop and communicate status reports with management and the client, monitor project and team results against client expectations   

• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed  

 This position is a perfect fit for you if: 

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 

• You are highly organized self-starter, able to work independently and under tight deadlines. 

• You speak social media: X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms 

What you should have:   

• BA/BS or equivalent required  

• 3-4 years of team leadership experience required  

• 3-4 years of client/customer management experience required  

• 2+ years in pharmaceutical sales/marketing preferred  

• 2+ years’ experience in strategic planning preferred

• Leadership experience in a corporate, marketing, or life sciences environment preferred  

• Project management experience preferred

Pay Range: $85,000-$100,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Position Overview:

Real Chemistry is looking for a Group Director, Paid Media (Client Experience) join our growing team! The Group Director, Paid Media (Client Experience) is a portfolio-level leader and trusted partner to both clients and internal teams. You’ll guide the strategic vision, operational excellence, and talent development across a group of accounts, ensuring the work we deliver is innovative, data-driven, and flawlessly executed.

This role sits at the intersection of strategy, execution, and leadership — empowering teams to deliver outstanding results while championing integration across Client Service, Strategy, Ad Operations, and Business Intelligence. You’re not just managing media — you’re shaping how we think, work, and grow.

This is a hybrid role, based in any of our US offices, including Boston, Chicago, Carmel, or Lambertville.

What You’ll Do

Client + Business Leadership

• Lead portfolio-level media strategy and oversee execution across multiple brands.

• Serve as the senior client partner — driving collaboration, anticipating needs, and shaping recommendations that ladder up to measurable business outcomes.

• Champion innovation in media, exploring emerging opportunities and piloting first-to-market activations.

• Oversee annual planning, SOW creation, budget management, and forecasting for assigned portfolio.

• Ensure financial health of accounts through proactive scope, budget, and reconciliation management.

Strategic + Cross-Functional Integration

• Bridge strategy, creative, analytics, and activation — ensuring alignment from campaign planning through measurement and optimization.

• Drive integration across internal teams and partner agencies to deliver seamless, cross-channel work.

• Translate data and insights into meaningful, client-ready stories that inspire confidence and action.

• Partner with Strategy and BI to evolve measurement frameworks, establish KPIs, and drive learning agendas.

Team + Talent Leadership

• Lead, coach, and grow a team of Media Directors and Supervisors — fostering curiosity, accountability, and continuous development.

• Build scalable processes, tools, and workflows to improve clarity, quality, and efficiency across the team.

• Create a culture of collaboration, innovation, and operational excellence that embodies our values.

• Serve as a role model for strong communication, diplomacy, and partnership across departments.

Agency + Thought Leadership

• Contribute to agency initiatives that improve how we work, plan, and partner.

• Represent Spring & Bond externally — nurturing publisher and vendor relationships and identifying new opportunities.

• Collaborate on POVs, playbooks, and case studies to advance industry thought leadership and internal education.

What You Bring

• 10+ years of experience in media strategy, planning, and activation across digital channels; pharma or healthcare experience strongly preferred.

• Deep understanding of DTC and HCP audiences, omnichannel strategy, and the evolving media landscape.

• Demonstrated ability to lead and inspire teams, manage complex portfolios, and deliver outstanding client results.

• Advanced financial acumen with experience managing large-scale budgets and scopes of work.

• Exceptional client relationship and communication skills — equally adept at boardroom presentations and day-to-day problem-solving.

• Strong cross-functional collaboration skills with a proven record of working effectively across Strategy, BI, and Ad Ops.

• Comfort with ambiguity, change, and growth — you see process as an enabler, not a constraint.

Pay Range: $130,000 - $200,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.