**This is a hybrid position that requires 2 days per week in office at our Chicago location**

Syndigo is seeking a strategic and execution-focused Event Marketing Director to lead our Americas events strategy and delivery. This role will own the end-to-end lifecycle of our event portfolio—from industry tradeshows to owned conferences to internal programs—driving measurable pipeline impact and exceptional brand experiences. 

You’ll partner closely with Sales, Solutions Consulting, Customer Success, and Marketing to ensure every event is purposeful, well-integrated, and aligned to revenue goals. This is a highly cross-functional role for someone who thrives in both big-picture planning and detailed execution. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Event Strategy & Portfolio Management 
  • Define and lead Syndigo’s overall event marketing strategy across tradeshows, hosted events, and internal programs 
  • Build and manage an annual events calendar aligned to company priorities, target audiences, and pipeline goals  
  • Establish clear success metrics for each event, including pipeline contribution, engagement, and ROI  
  • Analyze event performance and provide insights to improve future programs  
  • Track and report on pipeline influence, ROI, and key engagement metrics
• Tradeshow & Field Event Execution
  • Own planning and execution of a diverse portfolio of industry tradeshows (large-scale flagship events to targeted field activations)  
  • Partner with Sales to identify target accounts and design pre-event outreach strategies 
  • Collaborate internally to drive awareness, meetings, registrations, and booth traffic
  • Ensure strong onsite execution including booth experience, staffing, messaging, and lead capture  
• Conference & Hosted Event Leadership
  • Lead the development of Syndigo-hosted events from concept through execution  
  • Oversee venue sourcing, contract negotiation, and space planning  
  • Oversee all aspects of event production including registration, agenda development, speaker coordination, catering, and A/V 
  • Create compelling attendee experiences that reflect Syndigo’s brand and deliver meaningful value 
• Cross-Functional Collaboration
  • Coordinate closely with Sales, Solutions Consultants, Product Marketing, and Customer teams to align messaging and goals  
  • Manage speaker preparation and internal enablement for event participation  
  • Partner with Demand Generation to ensure strong pre-event promotion and post-event follow-up  
• Internal Events
  • Oversee planning and execution of internal events such as sales kickoffs, leadership meetings, and team gatherings
  • Ensure internal programs are engaging, well-organized, and aligned to company culture and objectives  

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 8+ years of experience in event marketing, with a strong focus on B2B SaaS or ecommerce  
• Proven track record of managing both large-scale conferences and high-impact tradeshows  
• Deep understanding of how events drive pipeline and revenue in a B2B environment 
• Frameworks and best practices for driving efficiency in event planning and execution 
• Exceptional project management skills with the ability to manage multiple complex initiatives simultaneously with a high degree of quality 
• Strong cross-functional leadership and communication skills  
• Experience working closely with Sales teams to drive event-driven pipeline  

**This role is open to candidates currently residing in Portugal**

We are seeking a detail-oriented Data Quality Specialist to support research, documentation, and content management activities. This role involves gathering and analyzing technical data, ensuring accurate entry into database systems, and creating high-quality content to help thousands of resellers and retailers convert shoppers into buyers every day.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Conduct online research to retrieve data.
• Verify and collect product specifications.
• Consumer Electronics and Network Hardware knowledge is a plus.
• Accurately enter retrieved data into an English-language database.
• Strive for database consistency and standardization to improve product clarity, accuracy, and quality.
• Perform additional tasks and projects assigned.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• High school diploma or higher education. 
• Experience in the technology retail world is a plus. 
• Research Proficiency: Ability to conduct accurate online research.
• Technical Knowledge: Intermediate understanding of Consumer Electronics and Network Hardware and Software products is valued.
• Data Entry Accuracy: Strong attention to detail for entering and maintaining data in English-language databases and analyze large volumes of information effectively.
• Language Skills: Advanced written and spoken English for clear communication and data entry.
• Time Management: Capability to handle multiple tasks and meet deadlines.
• Collaboration & Independence: Proven capability to work independently while also contributing effectively as part of a team.
• Goal Orientation & KPI Achievement: Demonstrated ability to prioritize tasks and consistently meet or exceed key performance indicators (KPIs) and organizational goals.
• Humility & Continuous Learning: Willingness to learn new concepts, accept feedback constructively, and adapt to evolving processes and technologies.

**This is a hybrid position that requires 2 days per week in the office at our Chicago location**

The Senior Manager, HRBP, is a strategic HR leader responsible for driving the success of global talent programs and leading HRBP delivery across the Americas. This role balances enterprise-level influence with direct people leadership, overseeing HR team members. The Senior Manager, HRBP partners with senior business leaders to deliver high-impact HR initiatives, foster a culture of excellence, and ensure seamless execution of HR strategies that align with organizational goals.

The position requires an ability to lean into our Syndigo Values, specifically “Always Accelerate” and “Get It Done”. Successful candidates will be quick learners, undaunted by lofty goals, with an ability to build relationships across the business.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• People Leadership / Mentorship: Mentor and support HR team members, fostering professional growth and high performance. Provide career guidance, skill development, and feedback to direct reports.
• Strategic HR Partnership: Partner with senior and executive leaders to implement programs, provide guidance on talent, workforce planning, organizational change, and drive alignment people priorities and HR strategies.
• Employee Relations Oversight: Provide guidance on complex employee relations cases; escalate or consult as needed. Provide leadership oversight for complex employee relations matters within the Americas, ensuring issues are resolved effectively and in alignment with company values.
• Organizational Impact: Contribute to HR strategy development and high-impact enterprise initiatives, including organizational design, talent planning, and workforce optimization.
• Global Program Leadership: Lead end-to-end delivery of one or more global talent programs (Performance Management, Leadership Development, Learning & Development, Engagement), including strategy, execution, communication, and outcomes. Supports other talent programs within their functions and regions.
• Cross-Functional Collaboration: Work closely with HR Centers of Expertise (HR Operations, Talent Acquisition, Total Rewards) to ensure seamless delivery of programs and HR services.
• Metrics & Reporting: Monitor program effectiveness, track key metrics, and report outcomes to senior HR leadership.
• Strategic Influence: May take on additional high-level HR initiatives with significant impact to the business.
• Directly manages the Brazil HR team (HR Manager and HR Assistant) and an Associate HRBP in Chicago.
  • Mentors and supports the team with program delivery and HRBP execution, providing career guidance, skill development, and feedback.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 6+ years of HR experience, including HRBP experience and leadership of complex HR programs or initiatives.
• 2+ years at a high-tech or SaaS company.
• 1 –2 years of directly leading HR team members.
• Deep expertise in talent management, performance programs, employee relations, HR strategy, and global program delivery.
• Proven ability to mentor HRBPs and influence executive leaders across functions and regions.
• Demonstrated ability to balance high-level strategic thinking with operational execution; manage multiple priorities and stakeholders.
• Strong communication, analytical, problem-solving, and program management skills.
• Builds positive relationships and collaborates well with colleagues at all levels.
• Technical proficiency and the ability to quickly learn and leverage HR systems and common business tools (e.g., Microsoft Office Suite, HRIS, performance management platforms).
• Flexible to changing business needs and adjusts to changing priorities with ease.
• Familiarity with HR principles, policies, and compliance requirements.
• Shows initiative to develop professionally and expand HR expertise.

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

**This is a remote role for candidates located in Germany only**

The mission of a Syndigo Enterprise Account Executive is to uncover, develop & nurture meaningful relationships, converting them into closed business that can blossom into long-standing clients of Syndigo.

In this independent contributor role, you will seek out target enterprise companies and articulate the story of how Syndigo serves similar companies in advancing their individual strategies.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Prospecting and building new business opportunities within the assigned territory
• Ability to understand prospect needs and objectives, then effectively communicate Syndigo’s value proposition to solve their unique challenges
• Utilize a consultative & challenger sales approach to close opportunities with senior-level executives and forecast weekly when deals will be closed and won
• Collaborate with operations and solution engineering as needed to ensure appropriate platform positioning and seamless delivery of solutions/services
• Initiate introductory meetings through networking, cold calls, email, and other tools in the standard sales tech stack to help bolster the pipeline generated near the top of the funnel
• Coordinate and schedule online or onsite meetings with key decision makers
• Be comfortable demonstrating a SaaS-based platform and communicating critical capabilities to differentiate our solutions
• Negotiate and drive pricing strategy and proposal development to drive conversion
• Negotiate contract terms within the acceptable guidelines provided by commercial leadership
• Working the plan and closing deals
• Develop prospect account strategy across owned accounts in Salesforce and consistently execute on plan to penetrate through frequent outbound engagement
• Research key companies that fit ideal customer profiles and assemble creative outbound messaging
• Own and manage an active pipeline in Salesforce.com and forecast accurately in Clari on a weekly cadence
• Achieve weekly activity KPI’s with clear goals set in Salesforce for prospect accounts and contacts targeted in a given week

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 5+ years in a quota-carrying sales role with a consistent track record of success against quota attainment
• PIM/MDM experience is required 
• Fluency in German at a native level is required for this role, both written and spoken.
• Extreme passion for hunting and closing net new logos
• Deep familiarity with Salesforce and related solutions
• Challenger Sales & ValueSelling certified or proven mastery of other sales methodologies
• Curiosity and interest in the retail or e-commerce vertical is a plus
• Proven ability to qualify prospects and open opportunities in a primarily outbound environment
• Bachelor's Degree or equivalent experience required

**This is a hybrid position with 2 days in the Chicago office**

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Customer Value & Outcomes
  • Own the end-to-end success of assigned enterprise accounts following implementation
  • Establish, document, and track customer goals, success metrics, and ROI realization plans
  • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Relationship Management
  • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
  • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
  • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
• Adoption & Retention
  • Drive deep product adoption across customer teams and use cases
  • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
  • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
  • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
• Growth & Expansion
  • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
  • Partner with Account Executives to support upsell and cross-sell initiatives
• Advocacy
  • Identify, develop, and nurture customer advocates within your book of business
  • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
  • Partner with internal teams to secure customer referrals, testimonials, and event speakers
• Cross-Functional Leadership
  • Serve as the voice of the customer internally, influencing Product, Support, and Services
  • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

**This is a hybrid role, requiring 2 days per week in our Bangalore office**

Reporting directly to the Director of Engineering, the Lead Engineer will guide the design and implementation of the software solutions under the User Generated Content (UGC) business division. Our teams work across the front-end (React & Elm), backend (Java/Kotlin), Data (Snowflake, dbt, Tableau), DevOps, and QA. We need a seasoned engineer who can shape the long-term design of our system. This person will guide our teams in architecting product features in a way that moves us towards that vision. We have a team-oriented culture, value collaboration, self-direction, and continuous improvement. We learn from our experiences to always improve, and we have fun and celebrate our successes.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Establish and champion the high-level, long-term architectural strategy for the UGC division’s suite of products
• Ensure software architecture aligns with the established technical strategy by establishing an Architecture Review Committee
• Advocate regulatory compliance, security policies, and processes in adherence to Industry standards and 1World Sync guidelines
• Drive continuous upgrades and enhancements of the various frameworks and tools used by the applications and the team.
• Assess, identify, and mitigate common issues in the operations of the software suite preemptively
• Develop the engineering team's capability in architectural design and implementation through mentorship and enablement
• Lead the research, evaluation, and adoption of new technologies to advance and upgrade our solutions.
• Partner with product and business leadership to ensure the technical strategy effectively addresses customer requirements and business goals
• Drive enhancements in engineering-wide practices, including CI/CD, testing, monitoring, security, and developer experience tooling

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 10+ years of software development experience
• 7+ years of full-stack application development using Object oriented programming(Kotlin, Java) and modern frameworks
• 3+ years of experience designing and implementing solutions with AWS
• 3+ years of experience with event-driven development (SQS, SNS, Kafka, Kinesis, Pub/Sub) and idempotent patterns
• 5+ years of experience developing APIs for front-end applications
• 5+ years of experience with relational databases (PostgreSQL, MySQL) and large data sets
• 3+ years of experience leveraging and maintaining CI/CD tooling (CircleCI, GitHub Actions)
• 3+ years of experience leveraging infrastructure as code using Terraform
• Experience leveraging automated database DDL (Liquibase, Flyway) (preferred but not required)
• Experience with object data stores (AWS S3, Azure Blob Storage, GCP Cloud Storage) and/or document data stores (AWS DynamoDB, MongoDB, NoSQL) (preferred but not required)
• Experience building containerized applications (Docker) and deploying them to orchestration (AWS ECS, Kubernetes, Docker Swarm) (preferred but not required)
• Experience with Data engineering and Analytics (Snowflake, dbt, Tableau) (preferred but not required)
• AWS Solutions Architect Associate Certification (preferred but not required
• BS degree in Computer Science, a similar technical field, or equivalent practical experience

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

The Onboarding Specialist is responsible for supporting a high volume of low-complexity onboarding cases for new clients using Syndigo’s syndication platform. This role serves as a primary point of contact for our syndication essentials onboarding engagements, ensuring clients are successfully set up and guided to the appropriate training resources.

The Onboarding Specialist focuses on executing defined onboarding processes efficiently and consistently, with an emphasis on responsiveness, accuracy, and customer experience. With support and guidance from senior team members, this role helps accelerate clients’ Time to First Value (TTFV) while ensuring clients feel confident in their abilities to successfully work with the Syndigo platform and syndicate to their designated recipients.

Typical onboarding timelines range from 4 to 6 weeks.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Serve as the primary onboarding contact syndication clients
• Set up client accounts in Syndigo’s syndication platform following documented processes
• Guide clients through onboarding via email and virtual meetings
• Direct clients to standard training materials and self-service resources
• Track onboarding progress and maintain accurate documentation in Salesforce and Churn Zero
• Identify basic issues or risks and escalate more complex topics appropriately
• Collaborate with internal teams (Support, Product, Commercial) as needed
• Meet defined SLAs and productivity targets for case volume and timelines

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 0–2 years of experience in customer service, onboarding, or technology-related roles
• Strong proficiency with Microsoft Office (Outlook, Teams, Word, Bookings)
• Salesforce experience preferred, but not required
• Churn Zero experience preferred, but not required
• Ability to work independently in a hybrid environment
• Curiosity and aptitude for learning technology or SaaS platforms
• Clear written and verbal communication skills
• Strong organization and time management in a high-volume environment
• Ability to follow defined processes and workflows
• Comfortable asking questions and seeking guidance

**This is a hybrid position that requires 2 days per week in office at our Bangalore location**

Reporting to Sr Director, The PMO Analyst will be working closely with project/team leads across multiple functions and regions, the PMO Analyst will administer core PMO tools, maintain key reports and dashboards, and help ensure that project and portfolio information is accurate, timely and accessible. This role suits someone detail oriented who enjoys working with data, has excellent knowledge and experience of PMO tools/systems and is ready to embrace AI and automation within PMO.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Administer and support core PMO tools, including PSA and related platforms/integrations (e.g. SuiteProjects Pro/OpenAir, Wrike, Salesforce, ADP) in line with agreed standards.
•  Build, maintain and improve operational and portfolio reports and dashboards using BI and associated tools (e.g. Power BI, Databricks, Excel, AI & automation tools).
•  Produce regular project and portfolio reporting for PMO, Ops and global leadership teams, ensuring data is accurate, consistent and clearly presented.
•  Support tracking of portfolio health, risks, issues, utilization and capacity, highlighting trends or anomalies for further review.
•  Monitor and govern adherence to agreed PMO processes and templates, and work with PMs and functional teams to resolve basic process or data issues.
•  Contribute to continuous improvement by suggesting enhancements to tools, reports and processes, including opportunities for automation and AI-assisted efficiency.
•  Act as a helpful point of contact for PMO tooling and reporting queries, working effectively across time zones.
•  Contribute to building a modern, AI-enabled PMO capability.
• Act as the go-to expert for PMO tooling, supporting users and resolving data/process issues.
• Go beyond reporting: highlight trends, risks, and actionable insights (capacity issues, utilization trends, delivery risks).

   WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Bachelor’s degree in business, Information Systems, Engineering, Mathematics or a related field.
• 3–7 years’ experience in PMO, reporting, business analysis, operations or similar data/analytics-oriented roles.
• Experience in a professional services, SaaS or technology implementation environment is advantageous.
• Strong Excel skills (formulas, pivot tables, lookups, basic modelling).
• Practical experience with BI/reporting tools (e.g. Power BI, Tableau or similar).
• Experience with PSA or PPM tools and a good understanding of project, resource and time-entry data (e.g. SuiteProjects Pro, Wrike etc).
• Familiarity with CRM tools (e.g. Salesforce) is an advantage.
• Strong knowledge of and interest in AI tools, automation trends & innovations (particularly Copilot)
• Experience working in or alongside a PMO, project support, reporting or business operations function.
• You will own the integrity, usability, and evolution of PMO data, reporting, and tooling, ensuring leadership has accurate, timely, and actionable insights.
• Understanding basic project management concepts such as agile, waterfall, full project lifecycle, RAID, status reporting, change control etc.
• Able to work across multiple projects simultaneously and pivot to new initiatives at short notice as required.
• High attention to detail and strong focus on data accuracy and completeness.
• Excellent written and verbal communication skills (English)
• Ability to work independently, manage multiple tasks, and meet deadlines in a global, remote setting.
• Proactive mindset: identifies problems and drives solutions, not just reports them.
• Confident working with stakeholders across functions and seniority levels.

**This is a hybrid position open to candidates in the London area, only requiring 2 days in the office**

We’re looking for a Senior Data Scientist to help build, scale, and operate production‑grade machine learning systems that power a high‑growth SaaS platform. In this role, you’ll take models from experimentation to real‑world impact—supporting real‑time decisioning, predictive analytics, and data‑driven product capabilities used by customers at scale. 

You’ll work closely with engineering, product, and data teams to deliver ML solutions that are reliable, observable, and performant in a multi‑tenant SaaS environment. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Prediction models — Training and optimizing neural networks to predict eCommerce events across massive datasets 
• Real‑time inference — Designing and deploying low‑latency models with millisecond‑level time budgets 
• Production ML at scale — Building and operating ML models and web services handling 1,000+ RPS

WE SHOULD TALK IF THIS SOUNDS LIKE YOU \

• 4+ years of experience building machine learning models, with a strong emphasis on neural networks
• Strong proficiency in Python, including notebooks and production‑grade code 
• Experience in training and deploying neural network models in production environments 
• Hands‑on experience with ML frameworks such as PyTorch and TensorFlow 
• Experience building web services and APIs using Flask, FastAPI, or similar frameworks 
• Comfortable working in Linux environments, including shell scripting for monitoring and debugging applications 

This is a hybrid role, requiring 2 days per week in our Bangalore office

Reporting directly to the Director of Engineering, the Senior Software Engineer will guide the design and implementation of software solutions for ChannelOnline (COL). Our teams work across the front-end (Angular, jQuery, JSP), backend (Java), Data (Elastic, MySQL), DevOps, and QA. We need a seasoned engineer who can shape the long-term design of our system. This person will guide our teams in architecting product features in a way that moves us towards that vision. We have a team-oriented culture, value collaboration, self-direction, and continuous improvement. We learn from our experiences to always improve, and we have fun and celebrate our successes.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Establish and champion the high-level, long-term architectural strategy for COL
• Ensure software architecture aligns with the established technical strategy by establishing an Architecture Review Committee
• Advocate regulatory compliance, security policies, and processes in adherence to industry standards and Syndigo guidelines
• Drive continuous upgrades and enhancements of the various frameworks and tools used by the applications and the team
• Assess, identify, and mitigate common issues in the operations of the software suite preemptively
• Develop the engineering team's capability in architectural design and implementation through mentorship and enablement
• Lead the research, evaluation, and adoption of new technologies to advance and upgrade our solutions
• Partner with product and business leadership to ensure the technical strategy effectively addresses customer requirements and business goals
• Drive enhancements in engineering-wide practices, including CI/CD, testing, monitoring, security, and developer experience tooling

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 4+ years of software development experience
• 1+ years of full-stack application development using object-oriented programming (Java) and modern frameworks
• 2+ years of experience designing and implementing solutions with Azure
• 1+ years of experience developing APIs for front-end applications
• 2+ years of experience with relational databases (MySQL) and large data sets
• 1+ years of experience leveraging and maintaining CI/CD tooling (GitHub Actions)
• 1+ years of experience with Perl or other scripting languages (preferred but not required)
• Experience leveraging automated database DDL (Liquibase, Flyway) (preferred but not required)
• Experience with object data stores (Azure Blob Storage) (preferred but not required)
• Experience building containerized applications (Docker) and deploying them to orchestration (Kubernetes) (preferred but not required)
• BS degree in Computer Science, a similar technical field, or equivalent practical experience

**This is a hybrid role, requiring 2 days per week in our Bangalore office**

Senior Software Engineer will work closely with other engineers of varying disciplines (DevOps, QA, Front-End ReactJS, etc), product, as well as other parts of the organization. They craft applications in Java/Kotlin, leveraging AWS, CircleCI, and Terraform. We are always looking to adopt modern technology to solve business challenges. We have a team-oriented culture, value collaboration, self-direction, and continuous improvement. We build and maintain a highly scalable platform that evolves to ever-changing business requirements. We learn from our experiences to always improve, and we have fun and celebrate our successes.

Responsibilities:

• Build out features and solutions to collect, moderate, and/or deliver user-generated content to our customers
• Become an expert on multiple of our solutions and areas of our codebase, while understanding the larger architecture of our entire suite of solutions
• Participate in technical brainstorming and knowledge transfer sessions; provide technical advice at a team level and a department level
• Communicate across teams by collaborating with fellow engineers, product managers, UX designers, operations, and other development teams to build a holistic experience
• Proactively identify pain points and potential issues within our architecture and code base, and proactively tackle tech debt
• Contribute to each step of the product development process, from ideation and design, to planning and architecting, to building out the solution and infrastructure, to testing, to releasing, and maintenance
• Participate, build, and implement department CI/CD, application monitoring, security, and general developer tooling initiatives
• Mentor more junior engineers
• Other duties as assigned

Required Skills/Abilities:

• 8+ years of full-stack application development in our language stack (Kotlin, Java) and with AWS
• 5+ years of experience developing APIs for front-end applications
• 5+ years of strong experience with relational databases (PostgreSQL, MySQL) and large data sets
• 2+ years of experience leveraging and maintaining CI/CD tooling (CircleCI, Drone, GitHub Actions)
• 2+ years of experience leveraging infrastructure as code using Terraform
• 1+ years of experience with event-driven development (SQS, SNS, Kafka, Kinesis, Pub/Sub) and idempotent patterns
• Previous experience leveraging automated database DDL (Liquibase, Flyway)
• Previous experience leveraging automated database DDL (Liquibase, Flyway)
• Previous experience with object data stores (AWS S3, Azure Blob Storage, GCP Cloud Storage) and/or document data stores (AWS DynamoDB, MongoDB, NoSQL)
• Previous experience building containerized applications (Docker) and deploying them to orchestration (AWS ECS, Kubernetes, Docker Swarm)
• Experience with source control tools such as Git

**This is a hybrid role, requiring 2 days per week in our Bangalore office**

We are hiring for a Software Engineer who will work closely with other engineers of varying disciplines (DevOps, QA, Front-End ReactJS, etc.), product teams, as well as other parts of the organization. They craft applications in Java/Kotlin, leveraging AWS, CircleCI, and Terraform. We are always looking to adopt modern technology to solve business challenges. We have a team-oriented culture, value collaboration, self-direction, and continuous improvement. We build and maintain a highly scalable platform that evolves to ever-changing business requirements. We learn from our experiences to always improve, and we have fun and celebrate our successes.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Build features and solutions to collect, moderate, and/or deliver user-generated content to our customers
• Become an expert in multiple solutions and areas of the codebase, while understanding the larger architecture of the entire suite of solutions
• Participate in technical brainstorming and knowledge transfer sessions; provide technical input at both team and department levels
• Collaborate with engineers, product managers, UX designers, operations, and other teams to build a cohesive experience
• Contribute to each step of the product development process, including ideation, design, planning, architecture, development, testing, release, and maintenance
• Participate in and contribute to CI/CD, application monitoring, security, and developer tooling initiatives
• Support additional responsibilities as needed

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 5+ years of full-stack application development using Kotlin and Java with AWS
• 3+ years of experience developing APIs for front-end applications
• 5+ years of experience with relational databases (PostgreSQL, MySQL) and large data sets
• 1+ years of experience leveraging and maintaining CI/CD tooling (CircleCI, Drone, GitHub Actions)
• 2+ years of experience leveraging infrastructure as code using Terraform
• 1+ years of experience with event-driven development (SQS, SNS, Kafka, Kinesis, Pub/Sub) and idempotent patterns
• Experience leveraging automated database DDL (Liquibase, Flyway) (preferred but not required)
• Experience with object data stores (AWS S3, Azure Blob Storage, GCP Cloud Storage) and/or document data stores (AWS DynamoDB,
• MongoDB, NoSQL) (preferred but not required)
• Experience building containerized applications (Docker) and deploying them to orchestration platforms (AWS ECS, Kubernetes, Docker Swarm) (preferred but not required)
• Experience with source control tools such as Git (preferred but not required)

*This is a hybrid position that requires 2 days per week in office at our Bangalore location*

Reporting to the Senior Director, the Solution Architect will lead functional solution design for enterprise PXM, PIM, and MDM implementations, ensuring strong alignment between business requirements, data strategy, and platform capabilities. You will work closely with customers, Implementation Leads, Program Managers, Product, Engineering, and Partners to translate requirements into scalable, governed solutions.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Lead functional discovery and design for PXM, PIM, and MDM solutions
• Define data models, attributes, workflows, and business rules
• Design integration approaches and support data migration strategy
• Facilitate customer workshops and design reviews
• Act as the design authority, ensuring solution clarity and consistency
• Partner with delivery teams to prevent rework and reduce delivery risk.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 10+ years of experience in solution architecture, business analysis, or enterprise data platforms
• Strong functional design experience in PXM, PIM, MDM, or similar platforms
• Ability to translate business needs into scalable functional designs
• Excellent stakeholder communication and workshop facilitation skills
• Bachelor’s degree required
• Experience working with System Integrators or partner-led delivery models
• Exposure to data governance, integration strategy, or migration planning
• Experience using SQL, Python, or Postman for data analysis and validation

**This is a hybrid position that requires two days in the Chicago office**

Pre-sales isn’t just about explaining a product—it’s about helping people see what’s possible. It’s about understanding, guiding, and storytelling. When done well, pre-sales transforms complexity into clarity, ideas into solutions, and prospects into customers.

For those of us who’ve spent years refining this craft, we know there’s nothing quite like the moment when a client truly gets it—when they can see how your platform fits their world, solves their challenge, and moves their business forward. That’s what great pre-sales does, and that’s what we’re looking for in our next Solutions Engineer.

This role isn’t just about running through a demo script or ticking off a checklist. It’s about engaging, challenging, and inspiring. It’s about knowing your audience—when to dive deep into technical detail and when to elevate the conversation to business value. It’s about being adaptable, resourceful, and always looking for ways to enhance the story we tell and the way we tell it.

If you love problem-solving, storytelling, and shaping client decisions, we’d love to talk.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Consult and Collaborate: Work with prospects to deeply understand their business challenges across industries and data domains. Tailor consultative approaches to guide them towards impactful outcomes.
• Deliver Engaging Demonstrations: Bring our expertise to life through impactful, value-driven demonstrations and presentations—showcasing how our capabilities align with their needs.
• Elevate the Narrative: Shift conversations beyond technical details to meaningful discussions about differentiation, business outcomes, and industry trends. 
• Push the Boundaries: Use our API framework and SDK to explore creative ways to extend our capabilities, tailoring innovative solutions to meet the unique needs of prospects and their use cases.
• Drive Competitive Edge: Use your expertise to create messaging and collateral that highlight our strengths and establish us as a trusted partner in PIM, MDM, PXM, and Syndication.
• Own Your Demo Environments: Take responsibility for configuring, maintaining, and optimising your demo accounts and software environments. Ensure they are always ready to deliver seamless, impactful, and tailored demonstrations.
• Collaborate Across Teams: Partner with sales, product management, and marketing to refine our offerings, address customer feedback, and stay ahead of market demands.
• Support and Inspire the Team: Help your fellow team members shine by sharing ideas, providing support, and showcasing the team’s achievements. Drive efforts that move the needle and elevate the art of pre-sales within the team, fostering collaboration and innovation.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

We need someone who understands pre-sales at its core—who sees it as more than just answering questions, but rather as crafting experiences that resonate.

• 5+ years of Solution Engineering Experience in a SaaS environment 
• Technical Expertise: A strong grasp of APIs, cloud-native technologies, and the ability to quickly learn and articulate complex capabilities. You thrive on exploring possibilities within our API framework and SDK to creatively extend our offerings and meet unique prospect use cases.
• Industry Knowledge: Proven experience in the areas of PIM, MDM, PXM, Syndication, and E-commerce—ideally in multi-domain contexts.
• Consultative Mindset: Ability to position capabilities as enablers of business value, rather than just technical tools.
• Communication Skills: A polished and persuasive communicator with a knack for simplifying complex ideas and building trust with diverse stakeholders.
• Self-Motivation: A proactive, solution-oriented attitude that drives you to deliver results independently and collaboratively.
• Presentation Mastery: Experience delivering engaging product demonstrations to both technical and business audiences.
• Strategic Insight: Familiarity with competitive landscapes and industry trends to refine messaging and support differentiation efforts.
• Creative Problem-Solving: A desire to push the boundaries of what’s possible, using innovation and technical acumen to create tailored solutions that address specific business challenges.

**This is a hybrid position that requires 2 days per week in the office at our Bangalore location**

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

•  Reviews product images and identifies information required for accurate data capture. 
• Selects the appropriate attributes to be completed for the product and ensures that the information matches the packaging while meeting formatting standards. 
•  Enters all necessary data for required attributes. Ensures data quality expectations are met within product records by proofreading work and following Syndigo Data Capture guidelines. 
•  Achieves 95% accuracy rate or higher. 
•  Works on achieving the team goal of 100% accuracy on nutrition and ingredient information. 
•  Meets minimum daily production task goals while working towards improving quality and speed. 
•  Fluency is indicated by a daily average of 45+ products 
• Completes all assigned tasks in a timely manner. 
•  Assists the team to meet 99% on-time goal. 
• Regularly pivots between tasks and services – minimum requirement of fluency for one Core service area within 12 months. 
•  Fluency = the ability to capture data and QA data for all necessary product types in service. 
•  Areas of service include, but are not limited to: 
  • Intake Coding
  • Profiling
  • Custom Coding
  • Multi-Language Coding  
  • Audits posted product data for consistency and accuracy as requested.
  • Comply with all team operational process requirements to ensure efficient communication and completion of workload.
  • Works to maintain a minimum typing speed of 50+ words per minute in English.
  • Works to become familiar with various product types and brands to ensure proper product processing.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU    

• Strong reading comprehension, grammar, spelling, and analytical skills 
• Good oral and written English communication skills 
• Proficiency and accuracy in the use of standard keyboard/data entry tools 
• Ability to adapt to changing technologies and requirements
• Comfortable with ambiguity
•  Flexibility in schedule to allow for the production workflow to stay consistent.
• Any Graduate/ Diploma.
• Minimum typing speed of 50 WPM in English
• Advanced proofreading skills
• Proven high attention to detail

***This role is open to candidates currently residing in Poland***

We are seeking a Long Tail Customer Success Manager (CSM) to scale the success of a large portfolio of small-to-mid-size customers (“long tail”) for our SaaS platform. This role is designed for high efficiency, operational excellence, and fast impact through digital-first engagement, automation, data-driven prioritization, and standardized success motions rather than high-touch account management. While the main focus of this role will be long tail customers, there will be a significant element of maintaining operational data standards across the other parts of the portfolio.  

The ideal candidate combines strong customer orientation with an affinity for technology, analytics, and product data. You will focus on driving timely renewal execution and supporting the operational success of your customer portfolio. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Portfolio Management (Scaled Success)

  • Manage a high-volume portfolio of long-tail customers across DACH and Europe

  • Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community)

  • Prioritize outreach using health scores, usage data, and risk indicators

• Renewal & Retention

  • Support renewal processes for long-tail accounts

  • Identify churn risks early and execute mitigation plans

  • Collaborate with Sales and Account Management on commercial actions when needed

• Customer Education & Enablement 

  • Design and deliver scalable training formats (group sessions, tutorials, playbooks)

  • Maintain and improve self-service resources

  • Enable customers to independently operate the platform

• Data-Driven Customer Management 

  • Analyze product usage, engagement signals, and support trends

  • Maintain accurate CRM and Customer Success Platform data

  • Contribute insights to improve health scoring models and segmentation

• Commercial & Operation Hygiene on wider portfolio

  • Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems

  • Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements

  • Maintain high data quality standards in Salesforce, including:

    • Account and opportunity hygiene

    • Correct product, SKU, and entitlement mapping

    • Accurate renewal dates, ACV, and contract term

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 0–2 years of experience in Customer Success, Support, Sales, or a related field or relevant academic/project experience 
• Excellent language skills in English and German (C1) 
• Comfortable managing multiple customer relationships in a long‑tail or high‑volume environment 
• Experience in using tools like Salesforce and ChurnZero
• Demonstrated ability to work in structured, process-driven environments
• Excellent communication and presentation skill
• Highly organized and self-managed in a remote environment 
• Analytical mindset with comfort interpreting dashboards and usage metrics (preferred but not required)