**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

**This is a hybrid position that requires two days in the Chicago office**

Pre-sales isn’t just about explaining a product—it’s about helping people see what’s possible. It’s about understanding, guiding, and storytelling. When done well, pre-sales transforms complexity into clarity, ideas into solutions, and prospects into customers.

For those of us who’ve spent years refining this craft, we know there’s nothing quite like the moment when a client truly gets it—when they can see how your platform fits their world, solves their challenge, and moves their business forward. That’s what great pre-sales does, and that’s what we’re looking for in our next Solutions Engineer.

This role isn’t just about running through a demo script or ticking off a checklist. It’s about engaging, challenging, and inspiring. It’s about knowing your audience—when to dive deep into technical detail and when to elevate the conversation to business value. It’s about being adaptable, resourceful, and always looking for ways to enhance the story we tell and the way we tell it.

If you love problem-solving, storytelling, and shaping client decisions, we’d love to talk.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Consult and Collaborate: Work with prospects to deeply understand their business challenges across industries and data domains. Tailor consultative approaches to guide them towards impactful outcomes.
• Deliver Engaging Demonstrations: Bring our expertise to life through impactful, value-driven demonstrations and presentations—showcasing how our capabilities align with their needs.
• Elevate the Narrative: Shift conversations beyond technical details to meaningful discussions about differentiation, business outcomes, and industry trends. 
• Push the Boundaries: Use our API framework and SDK to explore creative ways to extend our capabilities, tailoring innovative solutions to meet the unique needs of prospects and their use cases.
• Drive Competitive Edge: Use your expertise to create messaging and collateral that highlight our strengths and establish us as a trusted partner in PIM, MDM, PXM, and Syndication.
• Own Your Demo Environments: Take responsibility for configuring, maintaining, and optimising your demo accounts and software environments. Ensure they are always ready to deliver seamless, impactful, and tailored demonstrations.
• Collaborate Across Teams: Partner with sales, product management, and marketing to refine our offerings, address customer feedback, and stay ahead of market demands.
• Support and Inspire the Team: Help your fellow team members shine by sharing ideas, providing support, and showcasing the team’s achievements. Drive efforts that move the needle and elevate the art of pre-sales within the team, fostering collaboration and innovation.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

We need someone who understands pre-sales at its core—who sees it as more than just answering questions, but rather as crafting experiences that resonate.

• 5+ years of Solution Engineering Experience in a SaaS environment 
• Technical Expertise: A strong grasp of APIs, cloud-native technologies, and the ability to quickly learn and articulate complex capabilities. You thrive on exploring possibilities within our API framework and SDK to creatively extend our offerings and meet unique prospect use cases.
• Industry Knowledge: Proven experience in the areas of PIM, MDM, PXM, Syndication, and E-commerce—ideally in multi-domain contexts.
• Consultative Mindset: Ability to position capabilities as enablers of business value, rather than just technical tools.
• Communication Skills: A polished and persuasive communicator with a knack for simplifying complex ideas and building trust with diverse stakeholders.
• Self-Motivation: A proactive, solution-oriented attitude that drives you to deliver results independently and collaboratively.
• Presentation Mastery: Experience delivering engaging product demonstrations to both technical and business audiences.
• Strategic Insight: Familiarity with competitive landscapes and industry trends to refine messaging and support differentiation efforts.
• Creative Problem-Solving: A desire to push the boundaries of what’s possible, using innovation and technical acumen to create tailored solutions that address specific business challenges.

**This is a remote role open to candidates in the US**

We are seeking a Revenue Enablement Manager to support Syndigo’s sales and customer success teams in achieving their revenue growth and retention goals. This role will help our revenue-driving teams become more productive, clearly articulate the value of our solutions, reduce ramp time for new hires, and develop their sales skills overall. This role is responsible for establishing and invigorating programs around competitive intelligence sharing, industry news tracking and dissemination, as well as mastery of Syndigo’s solutions. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Deliver training to sellers, onboard new sellers, and conduct ongoing enablement. This will also include an ongoing review and improvement of training programs
• Leverage MEDDPICC to coach sales team members 1:1 on how they can develop, grow, and improve skills critical to their success 
• Develop sales curriculum roadmaps based on role, territory, and responsibility 
• Create certification programs for new products and solutions as they launch 
• Align with product marketing and sales leadership to create an enablement strategy and deliverables 
• Maximize training effectiveness by contributing to content, assessments, and evaluations, employing innovative blended learning delivery methodologies 
• Create sales enablement tools to reinforce concepts, including internal reference sheets, call scripts, videos, and quick reference guides 
• Track and report on enablement effectiveness using KPIs such as ramp time, certification completion, content usage, and pipeline health 
• Influence go-to-market readiness for launches, pricing changes, packaging updates, and competitive shifts 
• Use insights from the pipeline and forecasting to recommend and develop sales training  

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• BA/BS or equivalent 
• 2-4 years of revenue or sales enablement experience with a B2B SaaS company  
• Experience with MEDDPICC sales methodology or similar
• Experience using Salesforce  
• Expertise in classroom-style presentation, facilitation, virtual and/or video training 
• Strong virtual and live events management expertise 
• Ability to translate sales and customer success performance data into actionable enablement strategies 
• Proven ability to develop content around sales process, product training, and collateral 
• Experience building and contributing to a high-performing team through positive energy, creative thinking, and a focus on team culture development  
• Basic understanding of pipeline, opportunity management, and forecasting as they relate to sales process, skills, and training needs 
• Experience with Mindtickle learning management system (preferred but not required)

**This is a hybrid position with 2 days in the Chicago office**

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Customer Value & Outcomes
  • Own the end-to-end success of assigned enterprise accounts following implementation
  • Establish, document, and track customer goals, success metrics, and ROI realization plans
  • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Relationship Management
  • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
  • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
  • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
• Adoption & Retention
  • Drive deep product adoption across customer teams and use cases
  • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
  • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
  • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
• Growth & Expansion
  • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
  • Partner with Account Executives to support upsell and cross-sell initiatives
• Advocacy
  • Identify, develop, and nurture customer advocates within your book of business
  • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
  • Partner with internal teams to secure customer referrals, testimonials, and event speakers
• Cross-Functional Leadership
  • Serve as the voice of the customer internally, influencing Product, Support, and Services
  • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

**This is a hybrid position that requires 2 days per week in the office at our Chicago location**

The Senior Manager, HRBP, is a strategic HR leader responsible for driving the success of global talent programs and leading HRBP delivery across the Americas. This role balances enterprise-level influence with direct people leadership, overseeing HR team members. The Senior Manager, HRBP partners with senior business leaders to deliver high-impact HR initiatives, foster a culture of excellence, and ensure seamless execution of HR strategies that align with organizational goals.

The position requires an ability to lean into our Syndigo Values, specifically “Always Accelerate” and “Get It Done”. Successful candidates will be quick learners, undaunted by lofty goals, with an ability to build relationships across the business.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• People Leadership / Mentorship: Mentor and support HR team members, fostering professional growth and high performance. Provide career guidance, skill development, and feedback to direct reports.
• Strategic HR Partnership: Partner with senior and executive leaders to implement programs, provide guidance on talent, workforce planning, organizational change, and drive alignment people priorities and HR strategies.
• Employee Relations Oversight: Provide guidance on complex employee relations cases; escalate or consult as needed. Provide leadership oversight for complex employee relations matters within the Americas, ensuring issues are resolved effectively and in alignment with company values.
• Organizational Impact: Contribute to HR strategy development and high-impact enterprise initiatives, including organizational design, talent planning, and workforce optimization.
• Global Program Leadership: Lead end-to-end delivery of one or more global talent programs (Performance Management, Leadership Development, Learning & Development, Engagement), including strategy, execution, communication, and outcomes. Supports other talent programs within their functions and regions.
• Cross-Functional Collaboration: Work closely with HR Centers of Expertise (HR Operations, Talent Acquisition, Total Rewards) to ensure seamless delivery of programs and HR services.
• Metrics & Reporting: Monitor program effectiveness, track key metrics, and report outcomes to senior HR leadership.
• Strategic Influence: May take on additional high-level HR initiatives with significant impact to the business.
• Directly manages the Brazil HR team (HR Manager and HR Assistant) and an Associate HRBP in Chicago.
  • Mentors and supports the team with program delivery and HRBP execution, providing career guidance, skill development, and feedback.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 6+ years of HR experience, including HRBP experience and leadership of complex HR programs or initiatives.
• 2+ years at a high-tech or SaaS company.
• 1 –2 years of directly leading HR team members.
• Deep expertise in talent management, performance programs, employee relations, HR strategy, and global program delivery.
• Proven ability to mentor HRBPs and influence executive leaders across functions and regions.
• Demonstrated ability to balance high-level strategic thinking with operational execution; manage multiple priorities and stakeholders.
• Strong communication, analytical, problem-solving, and program management skills.
• Builds positive relationships and collaborates well with colleagues at all levels.
• Technical proficiency and the ability to quickly learn and leverage HR systems and common business tools (e.g., Microsoft Office Suite, HRIS, performance management platforms).
• Flexible to changing business needs and adjusts to changing priorities with ease.
• Familiarity with HR principles, policies, and compliance requirements.
• Shows initiative to develop professionally and expand HR expertise.

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

The Onboarding Specialist is responsible for supporting a high volume of low-complexity onboarding cases for new clients using Syndigo’s syndication platform. This role serves as a primary point of contact for our syndication essentials onboarding engagements, ensuring clients are successfully set up and guided to the appropriate training resources.

The Onboarding Specialist focuses on executing defined onboarding processes efficiently and consistently, with an emphasis on responsiveness, accuracy, and customer experience. With support and guidance from senior team members, this role helps accelerate clients’ Time to First Value (TTFV) while ensuring clients feel confident in their abilities to successfully work with the Syndigo platform and syndicate to their designated recipients.

Typical onboarding timelines range from 4 to 6 weeks.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Serve as the primary onboarding contact syndication clients
• Set up client accounts in Syndigo’s syndication platform following documented processes
• Guide clients through onboarding via email and virtual meetings
• Direct clients to standard training materials and self-service resources
• Track onboarding progress and maintain accurate documentation in Salesforce and Churn Zero
• Identify basic issues or risks and escalate more complex topics appropriately
• Collaborate with internal teams (Support, Product, Commercial) as needed
• Meet defined SLAs and productivity targets for case volume and timelines

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 0–2 years of experience in customer service, onboarding, or technology-related roles
• Strong proficiency with Microsoft Office (Outlook, Teams, Word, Bookings)
• Salesforce experience preferred, but not required
• Churn Zero experience preferred, but not required
• Ability to work independently in a hybrid environment
• Curiosity and aptitude for learning technology or SaaS platforms
• Clear written and verbal communication skills
• Strong organization and time management in a high-volume environment
• Ability to follow defined processes and workflows
• Comfortable asking questions and seeking guidance

**This is a hybrid position that requires two days in the Chicago office**

The mission of a Syndigo Account Manager is to maximize the value of customers’ existing investments while identifying early-stage growth opportunities that drive strong net revenue retention (NRR). Long Tail Account Managers serve as the primary commercial point of contact for a defined territory of existing Small-Medium Businesses (SMB) customers. 
 
Account Managers proactively identify risk within their customer base to reduce the likelihood of churn. They also focus on engaging cohorts of customers with growth potential, leveraging team-based selling to achieve NRR goals. 
 
This is a quota-carrying sales role focused on Long Tail SMB clients and is measured against a blended renewal and growth quota.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Maintain and form new relationships with different buyers at small to mid-market brands  
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo  
• Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms 
• Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets  
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional  
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes  
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy  
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems  
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner 

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years of sales or account management experience, ideally B2B and in the SaaS space 
• Bachelor's Degree or equivalent experience required 
• Experience in SaaS, managed services, and analytics is a major plus  
• Experience doing business with consumer brands and/or retailers is a plus 
• Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales  
• Familiar with the fundamentals of sales and the basics of customer service  
• Strong relationship building, listening, and interpersonal skills  
• Comfortable with using technology in daily workflows and decision-making  
• Strong organization and time management skills are critical  
• Ability to write and speak clearly and professionally  
• Previous training and practice with a sales methodology is a major plus  
• Experience using Salesforce is a major plus