Ripple
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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
At Ripple Treasury, we believe that data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting- edge technology and the real-world financial goals of our global clients. You aren't just implementing a platform; you are a digital architect and a trusted advisor. Your mission is to deeply understand a client's unique business environment, prescribe industry best practices, and architect a configuration that transforms their treasury operations into a powerhouse of efficiency.
WHAT YOU’LL DO:
- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements
- Solution Architecture: Design and document the "To-Be" state, determining the optimal configuration of Ripple Treasury’s suite to meet specific client goals
- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes
- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup aligns perfectly with the strategic vision
- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI from our solutions
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering teams to provide client feedback and influence the future of our product roadmap
WHAT YOU'LL BRING:
- 3+ years experience in client-facing solution consulting and/or software implementations, specifically in ERP or SaaS
- Consultative Mindset: experience in roles where you don’t just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes
- Technical Aptitude: experience navigating complex software ecosystems and understanding how data flows between treasury systems, banks, and ERPs
- Communication Skills: experience translating "tech-speak" into "CFO-speak," making complex financial concepts accessible and compelling
- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting
- Financial Fluency: Previous experience working with Corporate Treasury, Accounting, and/or Finance - comfortable discussing cash flow, debt, and financial risk
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
At Ripple Treasury, we believe that data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting- edge technology and the real-world financial goals of our global clients. You aren't just implementing a platform; you are a digital architect and a trusted advisor. Your mission is to deeply understand a client's unique business environment, prescribe industry best practices, and architect a configuration that transforms their treasury operations into a powerhouse of efficiency.
WHAT YOU’LL DO:
- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements
- Solution Architecture: Design and document the "To-Be" state, determining the optimal configuration of Ripple Treasury’s suite to meet specific client goals
- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes
- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup aligns perfectly with the strategic vision
- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI from our solutions
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering teams to provide client feedback and influence the future of our product roadmap
WHAT YOU'LL BRING:
- 3+ years experience in client-facing solution consulting and/or software implementations, specifically in ERP or SaaS
- Consultative Mindset: experience in roles where you don’t just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes
- Technical Aptitude: experience navigating complex software ecosystems and understanding how data flows between treasury systems, banks, and ERPs
- Communication Skills: experience translating "tech-speak" into "CFO-speak," making complex financial concepts accessible and compelling
- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting
- Financial Fluency: Previous experience working with Corporate Treasury, Accounting, and/or Finance - comfortable discussing cash flow, debt, and financial risk
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
We are hiring a Project Manager to drive client implementations and strategic initiatives. As a Project Manager, you will work closely with internal and external teams to manage project scope, develop timelines and deliverables, coordinate resources, facilitate communication across stakeholders, oversee the execution of client objectives, and proactively escalate risks as needed.
This position requires strong project governance, process orientation, and client relationship management skills to drive structured planning and execution across multiple projects (typically 10-12 engagements). Exceptional organizational, problem-solving, and leadership abilities are essential to delivering high-quality outcomes.
WHAT YOU’LL DO:
- Collaborate with product, implementation, development, consultants, and customer success teams to align project objectives and execution.
- Develop and maintain integrated project plans in accordance with GTreasury’s project management standards.
- Manage project schedules, deadlines, and milestone tracking for internal and external stakeholders.
- Define and track critical success factors for each project, ensuring alignment with client objectives.
- Monitor and manage project budgets, ensuring financial adherence and proactive cost tracking.
- Identify and mitigate project risks, clarify roles and responsibilities, and escalate issues as needed.
- Establish project governance, ensuring oversight and compliance with delivery standards.
- Lead project communication, including regular status updates to executives, stakeholders, and business units.
- Identify opportunities for process improvements, automation, and efficiency enhancements
WHAT YOU'LL BRING:
- 3+ years of experience in client-facing project management, preferably within a SaaS or B2B software environment.
- Strong relationship-building skills, with the ability to engage and influence stakeholders at various levels.
- Excellent listening, presentation, and consultative skills.
- Experience managing multiple complex projects simultaneously, often with remote resources and global teams.
- Strong technical aptitude and understanding of Treasury Management Systems (TMS) and financial software products.
- Proven ability to proactively identify, track, and manage project risks and issues.
- Highly organized with a track record of successfully delivering projects on time and within budget.
- Exceptional verbal and written communication skills, with the ability to tailor messages for different audience
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
We are hiring a Project Manager to drive client implementations and strategic initiatives. As a Project Manager, you will work closely with internal and external teams to manage project scope, develop timelines and deliverables, coordinate resources, facilitate communication across stakeholders, oversee the execution of client objectives, and proactively escalate risks as needed.
This position requires strong project governance, process orientation, and client relationship management skills to drive structured planning and execution across multiple projects (typically 10-12 engagements). Exceptional organizational, problem-solving, and leadership abilities are essential to delivering high-quality outcomes.
WHAT YOU’LL DO:
- Collaborate with product, implementation, development, consultants, and customer success teams to align project objectives and execution.
- Develop and maintain integrated project plans in accordance with GTreasury’s project management standards.
- Manage project schedules, deadlines, and milestone tracking for internal and external stakeholders.
- Define and track critical success factors for each project, ensuring alignment with client objectives.
- Monitor and manage project budgets, ensuring financial adherence and proactive cost tracking.
- Identify and mitigate project risks, clarify roles and responsibilities, and escalate issues as needed.
- Establish project governance, ensuring oversight and compliance with delivery standards.
- Lead project communication, including regular status updates to executives, stakeholders, and business units.
- Identify opportunities for process improvements, automation, and efficiency enhancements
WHAT YOU'LL BRING:
- 3+ years of experience in client-facing project management, preferably within a SaaS or B2B software environment.
- Strong relationship-building skills, with the ability to engage and influence stakeholders at various levels.
- Excellent listening, presentation, and consultative skills.
- Experience managing multiple complex projects simultaneously, often with remote resources and global teams.
- Strong technical aptitude and understanding of Treasury Management Systems (TMS) and financial software products.
- Proven ability to proactively identify, track, and manage project risks and issues.
- Highly organized with a track record of successfully delivering projects on time and within budget.
- Exceptional verbal and written communication skills, with the ability to tailor messages for different audience
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
At Ripple Treasury, we believe that data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting- edge technology and the real-world financial goals of our global clients. You aren't just implementing a platform; you are a digital architect and a trusted advisor. Your mission is to deeply understand a client's unique business environment, prescribe industry best practices, and architect a configuration that transforms their treasury operations into a powerhouse of efficiency.
WHAT YOU’LL DO:
- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements
- Solution Architecture: Design and document the "To-Be" state, determining the optimal configuration of Ripple Treasury’s suite to meet specific client goals
- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes
- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup aligns perfectly with the strategic vision
- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI from our solutions
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering teams to provide client feedback and influence the future of our product roadmap
WHAT YOU'LL BRING:
- 3+ years experience in client-facing solution consulting and/or software implementations, specifically in ERP or SaaS
- Consultative Mindset: experience in roles where you don’t just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes
- Technical Aptitude: experience navigating complex software ecosystems and understanding how data flows between treasury systems, banks, and ERPs
- Communication Skills: experience translating "tech-speak" into "CFO-speak," making complex financial concepts accessible and compelling
- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting
- Financial Fluency: Previous experience working with Corporate Treasury, Accounting, and/or Finance - comfortable discussing cash flow, debt, and financial risk
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management.
At Ripple Treasury, we believe that data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting- edge technology and the real-world financial goals of our global clients. You aren't just implementing a platform; you are a digital architect and a trusted advisor. Your mission is to deeply understand a client's unique business environment, prescribe industry best practices, and architect a configuration that transforms their treasury operations into a powerhouse of efficiency.
WHAT YOU’LL DO:
- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements
- Solution Architecture: Design and document the "To-Be" state, determining the optimal configuration of Ripple Treasury’s suite to meet specific client goals
- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes
- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup aligns perfectly with the strategic vision
- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI from our solutions
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering teams to provide client feedback and influence the future of our product roadmap
WHAT YOU'LL BRING:
- 3+ years experience in client-facing solution consulting and/or software implementations, specifically in ERP or SaaS
- Consultative Mindset: experience in roles where you don’t just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes
- Technical Aptitude: experience navigating complex software ecosystems and understanding how data flows between treasury systems, banks, and ERPs
- Communication Skills: experience translating "tech-speak" into "CFO-speak," making complex financial concepts accessible and compelling
- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting
- Financial Fluency: Previous experience working with Corporate Treasury, Accounting, and/or Finance - comfortable discussing cash flow, debt, and financial risk
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
Head of Customer Success & Support
Share this job
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
The Work
Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.
Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.
As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.
Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.
You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.
Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.
What you’ll do
Revenue Retention & Pricing Stewardship
- Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
- Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
- Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
- Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
- Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.
Product Adoption & Customer Value Realisation
- Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
- Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
- Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
- Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
- Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
- Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.
Customer Support & Service Excellence
- Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
- Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
- Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
- Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.
AI-Powered Tooling & Operating Model
- Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
- Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
- Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
- Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
- Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
- Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
- Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.
Customer References & Advocacy
- Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
- Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
- Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
- Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
- Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
- Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
- Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.
Voice of Customer & Cross-Functional Partnership
- Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
- Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
- Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
- Represent the customer perspective in all leadership discussions.
Team Leadership & Organisational Development
- Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
- Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
- Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
- Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.
What you’ll bring
Essential Experience
- 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
- Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
- Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
- Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
- Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
- Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
- Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
- Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.
Leadership Attributes
- Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
- Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
- AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
- Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
- Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
- Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
- Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.
Preferred Background
- Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
- Previous exposure to private equity or venture-backed high-growth environments.
- Familiarity with market leading CS and CRM platforms.
- Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
- Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
Professional Services Consultant (Technical)
Share this job
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
At Ripple, we’re building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, and governments, we are improving the global financial system. Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.
We believe data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting-edge technology and the real-world financial goals of our global clients. Your mission is to deeply understand a client's unique business environment and architect a SQL-backed configuration that transforms their treasury operations into a powerhouse of efficiency.
WHAT YOU’LL DO:
- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements.
- Solution & Data Architecture: Design the "To-Be" state, determining the optimal configuration of Ripple Treasury. You will be responsible for the structural integrity of the data migration and system integration.
- Advanced SQL Engineering: Design and execute complex SQL scripts for data mapping and custom reporting. While we leverage AI tools to accelerate script creation, you will own the validation, optimization, and "sanity-checking" of all code.
- Technical Troubleshooting: Act as the Tier 3 point of contact for implementation issues, diagnosing and resolving data-level discrepancies by tracing logic through complex database schemas.
- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes using data-driven insights.=
- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup—from the UI to the database—aligns perfectly with the strategic vision.
- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI.
WHAT YOU'LL BRING:
- SQL Logic & Structure: 3+ years of expert-level proficiency in SQL. You must demonstrate "Architectural Thinking"—the ability to understand relational database design and indexing without relying solely on AI-generated syntax.
- Technical Aptitude: Experience navigating complex software ecosystems and understanding exactly how data flows between treasury systems, banks, and ERPs.
- AI Augmentation Literacy: Experience using AI tools to increase coding velocity, coupled with the critical eye necessary to debug and refine AI-produced logic.
- Implementation Background: 3+ years of experience in client-facing solution consulting or software implementations, specifically in ERP or SaaS.
- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting.
- Financial Fluency: Comfortable discussing cash flow, debt, and financial risk with Corporate Treasury and Accounting teams.
- Consultative Mindset: You don't just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes.
- Communication Skills: The ability to translate "tech-speak" (SQL logic and API structures) into "CFO-speak" (ROI and financial risk mitigation).
- Problem-Solving DNA: A passion for diagnosing issues at the root cause rather than applying "band-aid" fixes to data errors.
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
Professional Services Consultant (Technical)
Share this job
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
At Ripple, we’re building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, and governments, we are improving the global financial system. Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.
We believe data-driven decisions are the heartbeat of a successful enterprise. As a Professional Services Consultant, you are the critical link between our cutting-edge technology and the real-world financial goals of our global clients. Your mission is to deeply understand a client's unique business environment and architect a SQL-backed configuration that transforms their treasury operations into a powerhouse of efficiency.
WHAT YOU’LL DO:
- Discovery & Strategy: Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements.
- Solution & Data Architecture: Design the "To-Be" state, determining the optimal configuration of Ripple Treasury. You will be responsible for the structural integrity of the data migration and system integration.
- Advanced SQL Engineering: Design and execute complex SQL scripts for data mapping and custom reporting. While we leverage AI tools to accelerate script creation, you will own the validation, optimization, and "sanity-checking" of all code.
- Technical Troubleshooting: Act as the Tier 3 point of contact for implementation issues, diagnosing and resolving data-level discrepancies by tracing logic through complex database schemas.
- Trusted Advisory: Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes using data-driven insights.=
- Implementation & Configuration: Take a hands-on approach to configuring the platform, ensuring the technical setup—from the UI to the database—aligns perfectly with the strategic vision.
- Enablement & Training: Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI.
WHAT YOU'LL BRING:
- SQL Logic & Structure: 3+ years of expert-level proficiency in SQL. You must demonstrate "Architectural Thinking"—the ability to understand relational database design and indexing without relying solely on AI-generated syntax.
- Technical Aptitude: Experience navigating complex software ecosystems and understanding exactly how data flows between treasury systems, banks, and ERPs.
- AI Augmentation Literacy: Experience using AI tools to increase coding velocity, coupled with the critical eye necessary to debug and refine AI-produced logic.
- Implementation Background: 3+ years of experience in client-facing solution consulting or software implementations, specifically in ERP or SaaS.
- Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting.
- Financial Fluency: Comfortable discussing cash flow, debt, and financial risk with Corporate Treasury and Accounting teams.
- Consultative Mindset: You don't just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes.
- Communication Skills: The ability to translate "tech-speak" (SQL logic and API structures) into "CFO-speak" (ROI and financial risk mitigation).
- Problem-Solving DNA: A passion for diagnosing issues at the root cause rather than applying "band-aid" fixes to data errors.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
At Ripple Treasury, we empower finance and treasury teams around the world to work smarter, faster, and with greater confidence. Our cloud-based treasury and risk management platform helps organizations gain real-time visibility into their cash, liquidity, and risk positions—enabling better decisions and stronger financial outcomes. We believe in delivering not just software, but transformative solutions that make a measurable difference for our clients.
As an Engagement Manager, you will be the strategic driver behind complex, client-facing professional services projects—ensuring that Ripple Treasury solutions are implemented seamlessly, on time, and with exceptional client satisfaction. You’ll be the trusted partner for our enterprise customers, orchestrating cross-functional teams, managing multiple workstreams, and ensuring that every implementation delivers measurable business value. Your leadership will directly influence how clients experience Ripple Treasury from day one, setting the stage for long-term success.
WHAT YOU’LL DO:
- Lead end-to-end delivery of large-scale, multi-phase Ripple Treasury solution implementations for enterprise clients.
- Serve as the primary point of contact for client executives and project stakeholders, building trust and ensuring alignment on goals, timelines, and deliverables.
- Develop and maintain detailed program plans, resource allocations, issue and escalation logs across multiple concurrent projects.
- Coordinate cross-functional teams—including Professional Services, Product, Engineering, and Support—to ensure smooth execution and issue resolution.
- Ensure projects stay on track and within scope by identifying and managing risks proactively to minimize issues and escalations.
- Facilitate executive-level status updates, steering committee meetings, and post-implementation reviews.
- Champion best practices in program governance, change management, and client communication.
- Mentor project managers and consultants, fostering a culture of excellence and continuous improvement.
WHAT YOU'LL BRING:
- 8+ years of experience in program or project management, with at least 3 years leading enterprise-level SaaS, enterprise software, and/or consulting.
- Proven track record of delivering complex, client-facing professional services projects on time and within budget.
- Experience managing both internal delivery teams and partner-led projects, including working with Systems Integrators (SIs) and global consulting firms.
- Deep understanding of: corporate treasury and finance functions, cloud-based SaaS implementation, and technical integration services
- Experience managing multiple complex projects simultaneously, often with remote resources and global teams.
- Strong understanding of treasury, cash management, or financial risk management processes (experience with GTreasury or similar platforms is a plus).
- Exceptional stakeholder management skills, with the ability to influence and communicate effectively at all organizational levels.
- Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple