The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships. 

In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing Chicago  for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Campaign Execution and Strategic Oversight
  • Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management.
  • Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders.
  • Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution.
• Client Relationship Management & Renewal Ownership
  • Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns.
  • Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience.
  • Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners.
• Growth Strategy & Revenue Expansion
  • Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels.
  • Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives.
  • Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions that align with their evolving strategies.
• Leadership & Team Development
  
  • Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing.
  • Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance.

Skills You'll Bring

• 3+ years in digital media, specifically within Account Management or Media Planning in online verticals.
• BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience.
• Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data.
• Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP).
• Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify).
• Thorough understanding of the agency ecosystem, from holding companies to agency trading desks.
• Proven ability to manage diverse client needs while maintaining a reputation for elite customer service.
• Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown).

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

The Head of Operations - Japan, drives operational efficiency and strategic customer success by overseeing and managing the Japan Ad Operations and Account Management (AM) functions. 

This role requires a strategic thinker and problem-solver comfortable leading a team of digital advertising experts and navigating complex platforms.

This role reports to the Managing Director - Japan and is part of the Japanese leadership team.

本役職の役割は、日本における広告運用(Ad Operation)およびアカウントマネジメント(AM)機能を統括・管理し、オペレーションの効率化とお客様の満足度の向上をリードすることです。

具体的には、デジタル広告のスペシャリスト集団を率いながら、GumGumの独自広告プラットフォームを使いこなし、課題を先着的に解決していく力が求められます。

本ポジションは、日本担当マネージングディレクターの直属となり、日本のリーダーシップチームの一員として組織を支えていく重要なポストです。

What You'll Achieve

Strategic Leadership & Team Development

• Attract, retain, develop, and motivate a high-performing team. Provide mentorship, development guidance, and career planning for all team members.
• Serve as a "Player/Coach"-  managing a percentage of the region's most strategic campaigns to ensure a deep working knowledge of GumGum's processes and potential pain points.
• Monitor overall team health - including utilisation, satisfaction, output, and succession planning.
• Drive consistent process improvement - and set relevant policies for the team. Maintain a balance of efficiency and localisation by understanding market commonalities and differences.

Global Alignment & Local Strategy

• Develop and execute a local operations strategy tailored to the Japan market, partnering with the Managing Director, Sales team, and regional leaders.
• Drive the successful adoption and launch of new products and services.
• Serve as the primary liaison between Japan and GumGum HQ/regional offices (AM, Ad Ops).
• Localise global best practices and collaborate with HQ peers to share operational feedback, resolve issues, and ensure effective implementation in Japan.

Client Strategy & Growth

• Lead GumGum’s renewal business by ensuring clients receive an industry-leading end-to-end experience.
• Build strategic, long-lasting relationships with key GumGum clients.
• Support Sales by managing and executing strategic sales opportunities and discovering incremental growth opportunities across existing campaigns and accounts.
• Take ownership of the Quarterly Business Review (QBR) process for key strategic accounts.
• Maintain deep industry knowledge of ad trends to capitalise on revenue and growth opportunities.

Campaign Execution & Operational Oversight

• Oversee the Ad Operations and Account Management teams to ensure the proper implementation and management of sold campaigns.
• Responsible for optimising ad delivery to fulfil revenue goals, overseeing day-to-day tasks like pacing, forecasting, and revenue tracking.
• Lead internal pod meetings by setting the agenda and goals to ensure alignment on client success metrics across the operations department.
• Oversee the implementation of GumGum’s advertising products and technologies for both direct and programmatic campaigns.

主な職務内容

　戦略的リーダーシップおよびチーム育成

• 高い成果を出すチームを構築するため、人材の採用・維持・育成・モチベーション管理
  すべてのチームメンバーに対し、メンターシップ、能力開発の指導、キャリアプランニングを提供します。
• 「プレイヤー兼コーチ」としての役割
  GumGumの業務プロセスと潜在的な問題点を深く理解するため、国内の最も戦略的なキャンペーンの一部を自ら担当・管理します。
• チーム全体の健全性をモニタリング
  これには、稼働率、満足度、成果、後継者育成計画が含まれます。
• 一貫したプロセス改善の推進
  チームのための関連ポリシーを策定します。国ごとの共通点と相違点を理解し、業務効率とローカライゼーションのバランスを維持します。
  
  

　グローバルとの連携およびローカル戦略

• 日本市場に最適化したオペレーション戦略の策定と実行
  マネージングディレクター、セールスチーム、およびリージョンリーダーと連携し、日本市場の特性に合わせたオペレーション戦略を立案・実行する。
• 新サービスの円滑な導入と立ち上げの推進
  新サービスの国内導入をリードし、日本市場への定着とスムーズな立ち上げを推進する。
• 日本とグローバルチーム間の主要な連絡窓口としての役割
  日本オフィスを代表し、本社や各リージョン拠点(AM・アドオペレーション部門)との情報共有や調整を一手に担う。
• グローバルなベストプラクティスをローカライズと本部との連携
  グローバルの成功事例を日本市場に合わせて最適化(ローカライズ)する。同時に、本部のカウンターパートと協力して現場のフィードバックを共有し、課題解決を図ることで日本国内での効果的な施策実施を確実なものにする。
  
  

　クライアント戦略および成長

• リピートビジネスの牽引
  業界をリードするエンドツーエンドのサービスを確実にクライアントへ提供することで、既存クライアントとの継続を主導する。
• 戦略的かつ長期的なクライアント関係の構築
  主要クライアントとの間に、強固で長期にわたる戦略的パートナーシップを築く。
• セールスチームへの支援とアップセルの機会創出
  戦略的な商談の管理・実行においてセールスを支援する。また、実施中のキャンペーンや既存アカウントから、さらなる予算拡大/増額の機会を発掘する。
• QBR(四半期定例会)プロセスの主導
  主要な戦略的アカウントにおけるQBRプロセスの全責任を担い、実行を管理する。
• 広告業界の最新トレンドの把握と収益機会への活用
  広告業界のトレンドに関する深い知識を常に維持し、収益向上や成長の機会へと繋げる。
  
  

　キャンペーン実行およびオペレーション管理

• キャンペーンの適切な実装と運用管理の監督
  アドオペレーションおよびアカウントマネジメントの両チームを統括し、受注したキャンペーンが適切に配信・管理されるよう監督する。
• 収益目標達成に向けた広告配信の最適化
  収益目標の達成に向けて広告配信の最適化に責任を持つ。ペース管理、着地予測、収益追跡などの日常業務を管理する。
• 社内会議の主導
  オペレーション部門全体でクライアントのKPIに関する連携を確実にするため、議題と目標を設定し、チームミーティングを主導します。
• 広告プロダクトおよびテクノロジーの実装監督
  ダイレクトキャンペーンとプログラマティックキャンペーンの両方において、GumGumの広告プロダクトやテクノロジーが正しく導入・運用されるよう監督する。

Skills You'll Bring

• BS/BA Degree or relevant experience in digital advertising
• At least 6 years of experience in digital advertising, preferably combining experience in project management/operations and Account Management/Media Planning. Experience in trafficking, optimising, and pacing digital advertising campaigns. 
• 4+ years of direct management or mentorship of individual contributors
• Language: Business-level Japanese and business-level English proficiency.
• Industry Knowledge: Proficient with online advertising terms, concepts, and revenue models.
• Technical Proficiency: Intermediate skills in PowerPoint, Excel, and Word.
• Communication: Excellent written and verbal communication skills.
• Stakeholder Management: Ability to manage various internal and external stakeholders while delivering on client expectations.
• Drive: High energy level and enthusiasm for digital technology; Team player and Self-starter.
• Leadership: Confident and passionate about leading teams and mentoring team members.
• Adaptability: Flexible attitude; proven ability to accommodate evolving responsibilities.
• Resilience: Able to balance competing demands in a high-pressure environment to deliver on deadlines.
• Problem-Solving: Patience and the ability to find solutions in difficult scenarios while remaining calm.

応募要件

• 学士号(BS/BA)、またはデジタル広告業界における同等の実務経験。
• デジタル広告業界における6年以上の実務経験。プロジェクト管理/運用とアカウント管理/メディアプランニングの経験を兼ね備えていることが望ましい。デジタル広告キャンペーンのトラフィック管理、最適化、ペース管理の経験。
• 4年以上のチームリーダーまたはマネージャー経験(メンバーの直接的な評価・育成、あるいはメンターとして後輩を指導した経験)。
• 言語： ビジネスレベルの日本語とビジネスレベルの英語能力が望ましい
• 業界知識： オンライン広告の用語、概念、収益モデルに精通していること。
• PCスキル： PowerPoint、Excel、Wordの中級レベルのスキル。
• コミュニケーション： 優れた文章作成能力および口頭でのコミュニケーション能力。
• ステークホルダー管理： クライアントの期待に応えつつ、社内外の様々な関係者と円滑に連携・調整できる能力。
• 推進力/意欲： デジタルテクノロジーに対する高い熱意とエネルギーを持ち、自走できる(セルフスターター)と同時に、チームプレーヤーとして周囲と協力できる方。
• リーダーシップ： 自信と情熱を持ってチームを率い、メンバーの育成やメンタリングに取り組める方。
• 柔軟性： 変化に対して柔軟な姿勢を持ち、状況に応じて進化する役割や責任にも柔軟に対応できる方。
• 適応力・精神力： プレッシャーのかかる環境下でも、優先順位が競合する複数の業務をバランスよくこなし、期限内に成果を出せる方。
• 問題解決能力： 困難な状況においても冷静さを保ち、粘り強く解決策を見出せる方。

What We Offer

Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!

福利厚生について

弊社の福利厚生パッケージについては、gumgum.com/benefitsからご確認いただけます。更に詳しい情報が必要な場合は、採用担当者が選考プロセス中に詳細をご案内いたします。

The Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising agency partners and execute high-performing advertising campaigns. The Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The role involves coordinating internal teams, reviewing and interpreting performance data, and proactively identifying opportunities for growth. Account Managers will support the execution of direct and programmatic campaigns by managing day-to-day setup, activation, monitoring, and reporting needs, ensuring the delivery of a seamless client experience and campaign success.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. For this position, in-person/office collaboration is required 2 days per week (Tuesday and Thursdays), supporting a balanced approach to flexibility and team engagement.

What You'll Achieve

• Own the end-to-end campaign lifecycle (kickoff through wrap), including trafficking, QA, optimization, and reporting across direct and programmatic campaigns
• Execute and optimize campaigns daily by monitoring pacing, delivery, and KPI performance
• Partner cross-functionally with AdOps, Design, Engineering, and Sales to ensure seamless campaign execution
• Lead internal coordination (pod meetings, documentation, timelines) to keep campaigns on track
• Serve as the primary point of contact for clients, agencies, and trading desks
• Present campaign performance, insights, and strategic recommendations to clients and internal stakeholders
• Identify upsell, cross-channel, and renewal opportunities within existing accounts
• Support Sales by leveraging campaign success and client insights to drive future revenue

Skills You'll Bring

• 1–2+ years of experience in digital media (Account Management, Media Planning, or similar)
• Working knowledge of programmatic advertising (e.g., RTB, Deal IDs, campaign activation)
• Strong analytical skills with the ability to interpret performance data and translate insights into action
• Excellent written and verbal communication skills, with client-facing experience
• High attention to detail and ability to manage multiple campaigns in a fast-paced environment
• Proficiency in PowerPoint, Excel, and Word
• Familiarity with ad tech platforms and tools (e.g., DoubleClick, IAS, DoubleVerify, Salesforce, JIRA)
• Understanding of digital advertising fundamentals, agency structures, and client service best practices

Note: we are unable to support visa sponsorships at this time.

Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!