As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.  This is a 14 month fixed term contract.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management Support and Services team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of TAMs who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. 

Responsibilities

• Responsible for delivering exceptional user experience for Stripes most strategic users
• Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
• Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
• Partner closely with senior stakeholders across product, engineering, go-to-market and support
• Invest in leading & growing a great team and culture, where both new and tenured Stripes can thrive 
• Obsess over delivering incredible user experiences
• Run this business to successfully deliver revenue, user experience, user value and scalability goals for the users and Stripe
• Setting the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L.
• Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency
• Lead the way on user experience for Stripe’s Enterprise users, determine what excellence looks like and scale it beyond strategics
• Build a coaching culture that unlocks Stripes’ potential, remove roadblocks and elevate opportunities that will enable the business to scale more broadly
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
• Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
• Experience in finance, fintech
• Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
• Excellent written and verbal communication skills
• Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
• An ability to execute on and deliver complex operational projects involving multiple stakeholders

Preferred qualifications

• Experience with fintech SaaS products and/or Payments industry
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
• Proven ability to scale a technical services or technical support team in a high-growth environment
• Experience with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

SUMMARY

The Manager, Analytics is responsible for leading a team of BI developers and analysts to deliver reliable, high-performance business intelligence solutions in line with company strategy. This role emphasizes data modeling, ETL development, dashboard/report creation, and ensuring robust data pipelines. The Manager will collaborate closely with Product Management, IT, and business stakeholders to translate analytical needs into actionable insights, supporting data-driven decision-making company-wide.

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning a diverse set of industries.

If residing within commutable distance to our Newcastle office or Sydney office, a hybrid schedule would be offered (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance but who still reside in Australia.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, mentor, and develop a team of BI and analytics professionals, including guidance on best practices for data modeling, ETL, and reporting.
• Collaborate with product managers, business units, and stakeholders to gather and clarify BI requirements and to translate them into scalable technical solutions.
• Architect, enhance, and support data warehouses and analytic data marts, primarily utilizing Jasper Server, Power BI and Snowflake.
• Oversee the design, implementation, and optimization of ETL processes to ensure the accuracy and timeliness of data integrations from multiple sources.
• Ensure projects are tracked in JIRA, with thorough code reviews, data quality checks, and UAT/testing prior to deployment.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives for the BI and Analytics team.
• Drive continuous improvement in BI processes, adoption of new tools/technologies, and foster a culture of data quality and governance.
• Troubleshoot and resolve data issues, working with engineering and business teams as needed to remove blockers.
• Ensure smooth collaboration with engineering, infrastructure, and business analysts to provide actionable BI solutions across teams.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• B.S. in Computer Science, Information Systems, Data Analytics, or related field, or equivalent experience.
• Deep expertise in SQL, including writing complex queries and performance tuning.
• Extensive hands-on experience with multiple reporting and BI tools such as Jasper Server, MicroStrategy, Sisense, SQL Server Reporting Services (SSRS), Power BI etc .
• Extensive hands-on experience with multiple database platforms such as MySQL, Postgresql, Snowflake.
• 3+ years in a BI/Analytics management or senior/lead BI developer role within a software development company.
• Experience architecting and supporting distributed BI systems/cloud analytics solutions.
• Strong understanding of data warehousing principles, data modeling (star/snowflake schemas), and data governance.
• Proven success managing multiple projects with Agile methodologies, especially involving large data sets and complex reporting requirements.
• Excellent interpersonal and communication skills, with a demonstrated ability to translate technical work into business value for non-technical audiences.

#LI-REMOTE

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

We are looking for an exceptional C++ Software Engineer to be an integral member of the Core Platform team based in Sydney. We work closely with traders and risk managers to provide real time and end of day Pricing and Risk information for all trading activity within QRT. This position has high visibility across the business and exposure to all parts of the trading lifecycle. This position requires a commitment to effective problem solving, strong technical skills, good attention to detail and excellent communication skills.

Your future role within QRT

• Key member of the core technology team building and enhancing high throughput Linux based services
• Integrating and maintaining pricing models for trading and risk calculation within the core technology platform
• Potential to work with other services in the platform like order, trade, position managers, product reference and market data systems
• Working closely with pricing quants, quantitative developers, traders and operations staff to design and develop cutting-edge systems to keep QRT at the forefront of its field
• Working in primarily in C++ and Python
• Direct interaction with risk managers and trading desk

Your Present Skillset 

• Solid software engineering skills covering analysis, design, implementation, testing, documentation and maintenance
• 5-10+ years of hands-on industry experience with modern C++
• Team player with good communication and problem solving skills
• Proven experience with high performance, distributed and multi-threaded systems
• Proficient with GCC toolchain on Linux
• Experience with integrating pricing models and libraries is highly desirable
• Knowledge of financial products and instrument/execution lifecycles is highly desirable

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

The MongoDB Developer Productivity team provides a highly leveraged foundation of shared tools and services that support our product development process. We succeed when MongoDB product and engineering teams are able to deliver the best solutions to our customers through a highly effective software development process.

The Performance Infrastructure Team aims to make it as easy as possible for MongoDB engineers to test and improve the performance of MongoDB products. As a Software Engineer 2, you will work closely with performance-focused engineers across the organization to design, build, and maintain our world-class performance benchmarking system and supporting tooling.

This role requires a hybrid working model based out of our office in Sydney, Australia.

What we are looking for in you

• A Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Software Engineering, or a related field.
• A solid foundation in computer science fundamentals (data structures, algorithms, software design) and an ability to apply them to real problems.
• Proficiency in at least one modern programming language; Python is strongly preferred for this role, but experience in languages such as Go, Java, C++, or similar is also valuable.
• Experience writing and testing software via internships, personal projects, open source contributions, coursework, coding competitions, or research. You can point to code you’ve written that you’re proud of, and explain the trade-offs you made.
• An interest in or exposure to modern software delivery practices (e.g., CI/CD, containers, cloud platforms, observability tooling), and curiosity to go deeper. Prior hands-on experience is a plus but not a requirement for success in this role.
• Growing skills in clear written and verbal communication: you can explain what you’re working on, ask good questions, and incorporate feedback. You’re motivated to keep improving in this area.
• A growth mindset: you seek feedback, learn from mistakes, and look for opportunities to take on slightly more complex work over time.
• We do not expect you to arrive as a performance expert or infrastructure specialist. We are looking for early-career engineers who are excited to learn how large-scale systems are built, measured, and improved, and who want to grow into owning more complex projects over time.

What you'll find at MongoDB

As a Software Engineer 2 on Performance Infrastructure, you will:

• Design, implement, and test features and bug fixes in our performance tooling and infrastructure, primarily using Python, with guidance from more senior engineers where needed.
• Contribute to performance workloads and benchmarking pipelines used to evaluate MongoDB across releases, platforms, and configurations, helping the broader organization understand how changes affect our products.
• Maintain and improve existing performance testing software by refactoring code, improving test coverage, and simplifying developer experiences for MongoDB engineers who use our tools.
• Work with teammates to debug and diagnose performance or reliability issues, learning how to use internal observability tools, logs, traces, and metrics to narrow down root causes.
• Participate actively in code reviews, both as an author and as a reviewer, asking clarifying questions and incorporating feedback to improve code quality and maintainability.
• Help keep our documentation, runbooks, and “getting started” guides for performance tooling accurate and approachable, especially for other early-career engineers and internal users.
• Build strong working relationships with engineers across MongoDB, representing user needs and pain points you encounter in your work and through support requests from other teams.
• Over time, take end-to-end ownership of small-to-medium-scoped projects, including breaking work into incremental pieces, communicating progress, and delivering improvements that meaningfully impact developer productivity and performance testing reliability.
• You will be supported by a manager and teammates who will help you scope your work appropriately for your experience level, while expecting you to become increasingly independent as you grow in the role.

Success measures

We measure success for this role along both impact and growth, consistent with MongoDB’s expectations for early-career software engineers.

In 1 month

• You have a basic understanding of our primary tools, systems, and team workflows, and can set up and run our core performance workloads locally or in CI with guidance.
• You have completed several small, well-scoped tasks (documentation fixes, simple bug fixes, or small quality-of-life improvements) and learned our code review and release processes.
• You are comfortable asking questions, pairing with teammates, and using internal channels to get unblocked.

In 3 months

• You are independently productive in familiar areas of the codebase, taking well-defined tickets from design to implementation, test, and deployment with limited supervision.
• You have contributed meaningfully to at least one performance-related feature or improvement, such as a new workload, better observability, or test stability work, and can explain its impact on our users (MongoDB engineers) and downstream teams.
• You troubleshoot and resolve moderately complex bugs with help from teammates, and you routinely file clear follow-up tickets when you discover gaps in tests, docs, or tooling.

In 6 months

• You can own small-to-medium complexity projects in areas you know well, including breaking work into incremental changes, estimating effort with your manager, and keeping stakeholders up to date on progress and risks.
• You show good judgment in balancing quality and velocity, knowing when to ship a pragmatic solution and when to slow down to pay down technical debt or add tests.
• You increasingly contribute to improving our tools and processes, e.g., suggesting changes to make performance runs more reliable, clarifying documentation, or reducing friction in common workflows.

In 12 months

• You are a trusted contributor on the Performance Infrastructure team: your team and manager are confident relying on you to take on new work in your core areas with minimal day-to-day supervision.
• You have made one or more visible improvements to our performance tooling, workloads, or developer experience that meaningfully improved reliability, debuggability, or usability for MongoDB engineers.
• You demonstrate readiness for higher level work: taking on more ambiguous tickets, thinking about the broader system impact of your changes, and helping newer engineers onboard to the team’s tools and practices.

About Us

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your Early Talent Recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263290434

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (https://cloud.mongodb.com), Cloud Manager and Compass.

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

The position will be based in our Sydney or Melbourne offices. The standard work week post ramping will be Sunday to Thursday, every week.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, passionate about innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. 

MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB. 

What you need

You should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidate should have a mix of experience in most of the following areas: 

• Strong diagnostics and troubleshooting experience, with the ability to analyse issues holistically, from the application tier, to database to storage
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
• Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational)

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that! 

Bonus Points

• Fluency in conveying technical discussion in Mandarin
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273397152

So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

CSQ327R185

As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a product manager for the field, owning the entire non-technical lifecycle of an FDE engagement.

You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value. You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing.

This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, get it done execution mindset.

The impact you will have:

• C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline).
• End-to-End Product Ownership: Act as the CEO of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester.
• Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the escalation manager to unblock all technical or political issues.
• Solution Launch & Landing: Own the Day 0 launch, manage the war room, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value.
• Strategic Handoff & Growth: Scope the ongoing maintenance plan, create customer documentation/training, and leverage your trusted advisor status to identify the next high-value FDE engagement.

What we look for:

• Executive Presence & Communication: A Trusted Advisor with C-suite gravitas and superb communication skills. You are opinionated, humble, and can build rapport and drive decisions in days, not weeks.
• Product & Strategy Mindset: A Product Thinker and Systems Thinker who can perform a SWOT analysis, understand a competitive landscape, and define what to build and why.
• Relentless Execution: An Execution Driver with a Hands-On mentality. You are relentless, an expert at escalation, and willing to do the unglamorous work to get the project done.
• Ideal Experience: 2+ years as a Deployment Strategist OR 2+ years at a high-growth startup in a builder or founder capacity. (Alternatively: 5+ years in a senior, client-facing product or delivery role at a top-tier tech company or consultancy).
• Proven Skills: Demonstrated experience in value-based scoping (TCO/ROI), managing agile software projects, writing PRDs, and the ability/interest to travel up to 50%.

About Sonder

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best — wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Our platform provides 24/7 real-time support from safety, medical, and mental health professionals — and when it matters most, we show up on the ground too.

Since founding in 2017, we've grown fast — 1,000,000+ members across Australia, New Zealand, and the UK, backed by Seek and Blackbird. Now we're scaling further, and we need people who are ready to grow with us.

About the Role

We're looking for an Implementation Manager to own the end-to-end onboarding experience for new Sonder customers. This role sits at the intersection of customer relationships, technical problem-solving, and project delivery. You'll pick up where sales leaves off — guiding customers through configuration and launch, aligning expectations across teams, and setting the conditions for a strong, lasting partnership. It's a role for someone who thrives on clarity in complexity and takes genuine pride in getting things right.

What You'll Do

• Own the full implementation journey for new customers - from sales handover through to a successful, on-time launch that sets the right conditions for an ongoing partnership
• Lead implementation rhythms, kick-off calls, readiness checks, and cross-functional syncs - keeping customers and internal teams aligned and accountable
• Build and manage project plans that define timelines, milestones, and deliverables, proactively surfacing risks before they become blockers
• Bring customer feedback back into the business, informing how we improve the onboarding methodology and the Sonder product itself
• Champion the CRM platform as the operational backbone of implementation, using it to automate, track, and drive efficiency across every customer engagement
• Own the resolution loop across Product, Engineering, Data, and Operations, triaging API and integration issues that surface during implementation, managing escalation paths, and ensuring nothing blocks a customer's path to live.

What You'll Bring

• 3+ years in a  SaaS implementation role or technical onboarding role
• Strong technical aptitude - you can bridge the gap between product capability and customer need without losing either audience
• Demonstrated experience with Customer Success platforms (Planhat, HubSpot or similar)
• Sharp project management skills - you can manage multiple customers in parallel without dropping the ball
• A communication style that builds trust quickly, with both technical and non-technical stakeholders
• Comfort in a fast-paced, high-growth environment where things change and you adapt
• A genuine curiosity about process and technology - you look for the better way, then build it

Why Join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment - the right balance of in-office collaboration and working from home
• Free Sonder app access for you and your family, including 24/7 support
• Paid parental leave: 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus Primary Carers return at 80% hours for the first 3 months at full pay
• 2 days of study leave annually
• Employee Share Option Plan (ESOP) - share in Sonder's success
• Salary packaging and novated leasing
• $250 annual wellbeing fund - yours to use however works best for you
• Free coffee from the local cafe on Friday’s!
• Dog-friendly office at our Sydney HQ
• 2 days volunteer leave per year

Check out our life page for more: https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

#LI-Hybrid

WHAT YOU'LL DO:

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

Key Objectives

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE:

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

The Hextech Gameplay team develops custom engine technologies and tools that power the creation of gameplay experiences within League of Legends. Join us and shape the future of League of Legends gaming! 

As a Senior Software Engineer, focusing on tooling and engine systems for League of Legends, you’ll play a pivotal role in delivering high-quality workflows for league engineers and designers. You’ll advance tooling workflows that enable creators to bring their visions to life at scale and provide expert level support for these technologies. This role will report to the Engineering Manager on the Hextech Gameplay team in Sydney.

This is a full-time role, based in Sydney, Australia. Internal Job Title: Software Engineer II. 

Responsibilities:

• Design, build, and maintain software systems with a focus on quality, reliability, and maintainability.
• Uphold a high standard of engineering excellence. Participate in code reviews, write unit/integration tests, and contribute to continuous improvement of team practices.
• Collaborate with designers, product managers, producers, and other engineers to understand their workflows, scope, implement, and test features.
• Debug and resolve issues in live environments and development pipelines.
• Write clear documentation and communicate technical details across disciplines.
• Participates in the on-call rotation; resolves live incidents & proposes solutions in RCAs
• Provide mentorship to more junior members of the team

Required Qualifications: 

• Bachelor’s degree in Computer Science, or a comparable field, or equivalent experience.
• 4+ years experience in professional software development
• 3+ years of professional experience and proficiency with C++
• Strong understanding of software engineering fundamentals (data structures, algorithms, concurrency, etc.)
• Experience working in cross-functional teams and collaborating across disciplines

Desired Qualifications:

• Knowledge of multiplayer systems, content pipelines, telemetry, or build systems
• Experience developing within any game engines
• Experience with perforce and/or github version control systems
• Experience in Agile processes and continuous delivery
• Experience in translating user feedback into technical solutions

For this role, you'll find success through craft expertise, identifying and collaborating with key stakeholders, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Working closely with Riot teams globally, Riot Sydney is a powerhouse of talent, and experts in global development. Our teams work on VALORANT, League of Legends and Teamfight Tactics, alongside exciting R&D and Tech projects.

If you believe that the Player Experience comes first, we want to hear from you. Our players are a diverse group from different backgrounds, and we want to see that reflected in the people who make our games, all qualified applicants will be considered for employment.

Our Perks:

At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:

• Medical Insurance that covers you and your dependents
• Employee Assistance Program
• Wellness fund
• Donation matching of time and money to registered charities
• Learning and Development opportunities

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

Role Summary

The Senior Manager is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Manager acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.

Role Responsibilities

• Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
• Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
• Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
• Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
• Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
• Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
• Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
• Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
• Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.

Experience:

• Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
• Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
• Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
• Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
• Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
• Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
• Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
• Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
• Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.

#LI-CX1

About the Team

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetising relevant content that benefits our core audiences. We provide digital solutions that help advertisers effectively reach DoorDash audiences.

This role is responsible for driving the operations and performance of some of our newest and fastest-growing Ads & Promos offerings across Australia and New Zealand. It sits within the Global Ads & Promos team, which owns operations and performance globally, with a specific focus on the ANZ markets.

About the Role

• Own the performance of our Enterprise Ads business in Australia and New Zealand – define the strategy, execute the strategy, problem-solve, and track against revenue goals.
• Partner with Sales and Account Management teams to build goals, understand areas and opportunities for improvement, own end-to-end development and execution of improved processes, and build a path to revenue attainment.
• Drive cross-functional alignment with other market stakeholders across shared app surfaces and competing goals.
• Work cross-functionally with Product, Engineering, Data Science and other tech teams to release new features & products, monitor product adoption, and unblock obstacles and technical challenges.
• Devise the appropriate go-to-market playbooks. Enable teams through market-relevant training, product releases, sales collateral, reporting, and benchmarking.

You’re excited about this opportunity because you will…

• Own: You are not afraid to single-handedly own a revenue target, and build plans to hit business goals.
• Strategise: Define how we win, build data-driven market plans across categories and geographies, set clear targets, and align roadmaps and resourcing to drive measurable selection growth.
• Build: You like going from 0-1, and 1-10. You want to get in early, identify trends, and leverage insights to scale.
• Operate: You want to roll up your sleeves, get to the lowest level of detail, and scale.
• Collaborate: You value cross-functional partnerships, and will thrive at working across Operations, Product, Sales, Engineering, and more to deliver results.
• Enable: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because…

• You have ~6-8 years of experience in a role in strategy & operations, business planning, consulting, program management, or product marketing (advertising experience a plus). 
• You're entrepreneurial. You have experience standing up new initiatives, pressure-testing them in the market, and translating early traction into scalable playbooks or systems. You have a bias for action and are able to build things from the ground up.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets (SQL experience is a plus).
• You have a proven track record of leading projects, working cross-functionally, and delivering on goals in a complex, fast-moving environment. As such you thrive while wearing multiple hats and working across people, projects and workstreams.
• You’re eager to dive into difficult problems without a playbook, diagnose root causes, and devise an action plan.

About the Team

SevenRooms, powered by DoorDash, is a hospitality technology platform that helps restaurants drive revenue and profitability by leveraging data to build direct guest relationships, deliver exceptional experiences, and increase repeat business.

The Sales Enablement team, within the In-Store Strategy & Operations organization, drives productivity across sales and go-to-market teams by aligning to key business priorities and delivering end-to-end enablement across process, product, skills, GTM strategy, and tooling. In close partnership with Sales, Customer Success, Product, Marketing, and Operations, the team builds and executes programs that improve performance and support overall business growth.

About the Role

This role sits within the Sales Enablement team in the In-Store Strategy & Operations organization. As a Specialist, you will support regional field enablement efforts for our In-Store line of business, delivering training that drives performance and consistency across the customer journey.

Embedded in your region, you will act as a bridge between central strategy and frontline teams, partnering closely with senior enablement managers and Pre/Post Sales leaders. You will deliver training across product, positioning, and processes, while creating feedback loops to continuously improve programs. This role is hands-on, covering new hire onboarding, product education, call reviews, and workshops to drive best practice adoption. Your focus will be on improving ramp time, win rates, retention, and expansion performance across the region.

You will report into a Senior Sales Enablement Manager. This role is 100% remote; however, we have offices in Sydney and Melbourne, which we encourage employees to take advantage of.

You’re excited about this opportunity because you will…

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
• You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
• You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

We’re excited about you because…

• 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
• Ability to translate playbooks and processes, into engaging and impactful learning experiences.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
• Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

Responsibilities

We are looking for a strategic, data-driven Senior Manager of Digital Marketing & ABM to own and scale our digital presence and account-based programs across ANZ region. This is a high-impact, highly visible role that sits at the intersection of demand generation, brand experience, and revenue acceleration.

You will architect and execute multi-channel digital campaigns, develop personalised Account-Based Marketing (ABM) and Account-Based Experience (ABX) programs for our most strategic accounts, and partner closely with Sales, SDRs, and Customer Success to drive pipeline, accelerate deals, and expand existing accounts.

In this role, you will also be responsible to:

• Digital Marketing & Campaign Management

  • Own end-to-end planning, execution, and optimisation of integrated digital marketing campaigns across paid search, paid social (LinkedIn, Meta), display, email, SEO, GEO and content syndication.

  • Develop compelling, audience-centric messaging and creative content that resonate across different buyer personas, industries, and funnel stages.

  • Manage campaign budgets with a rigorous focus on ROI; monitor, report, and continuously improve performance metrics (CPL, MQL, pipeline influenced, CAC).

  • Collaborate with design, and web teams to ensure landing pages, assets, and digital touchpoints are conversion-optimised and on-brand.

  • Drive localised campaign strategies for the Australian & NZ market, adapting global programmes for regional relevance and compliance.

• Account-Based Marketing (ABM) & Account-Based Experience (ABX)

  • Design and operationalise 1:1, 1:few, and 1:many ABM programmes targeting top-tier strategic, enterprise, and mid-market accounts in ANZ.

  • Partner with Sales and RevOps to develop and maintain the target account list; segment accounts by tier, industry, revenue potential, and buying stage.

  • Build personalised, multi-touch ABX journeys — orchestrating ads, content, events, direct mail, and executive engagement to create a cohesive, relevant account experience.

  • Leverage intent data, firmographic signals, and CRM insights (Salesforce) to trigger timely, contextual outreach and nurture sequences.

  • Develop and manage account-specific landing pages, microsites, and tailored content assets (case studies, business cases, ROI calculators) in partnership with content and design.

  • Measure ABM programme impact across pipeline sourced/influenced, deal velocity, win rate, and account engagement scores; present insights to senior stakeholders.

• Messaging & Content Strategy

  • Develop and refine value proposition messaging for key buyer personas, verticals, and use cases relevant to the Australian and APAC market.

  • Partner with Product Marketing to ensure field-facing messaging is differentiated, compelling, and aligned to competitive positioning.

  • Create and oversee ABM-specific content: executive briefs, account intelligence reports, custom decks, thought leadership pieces, and event-specific materials.

  • Maintain and evolve a messaging playbook that enables Sales and SDR teams to communicate value consistently and confidently.

• Cross-Functional Collaboration & Stakeholder Management

  • Act as the primary marketing partner to the ANZ Sales team; establish regular cadence meetings, pipeline reviews, and joint planning sessions.

  • Collaborate with global demand generation, field marketing, and digital teams to leverage shared programmes, tools, and budgets.

  • Work with Marketing Operations to ensure accurate attribution, lead routing, and full-funnel reporting in Salesforce and MAP (Marketo).

  • Support field events, executive briefings, and account dinners as part of a broader ABX strategy.

Requirements

Qualifications / Experience / Technical Skills

• 8+ years of B2B marketing experience, with at least 3 years in a dedicated ABM or demand generation role.

• Proven track record running ABM programmes at scale — ideally across 1:1, 1:few, and programmatic tiers — with measurable pipeline outcomes.

• Deep hands-on expertise across digital marketing channels: paid media (LinkedIn, Google Ads), email marketing, SEO, and marketing automation.

• Strong messaging and copywriting skills; ability to translate complex technical solutions into clear, compelling narratives for executive buyers.

• Experience working in enterprise B2B technology, SaaS, cloud, or professional services sectors.

• Proficiency with marketing technology stacks: CRM (Salesforce), MAP (Marketo or HubSpot), ABM platforms (6sense, Demandbase), and analytics tools (GA4, Tableau, or similar).

• Data-driven mindset with the ability to build dashboards, interpret performance data, and make evidence-based decisions.

• Outstanding stakeholder management and cross-functional collaboration skills, including the ability to influence Sales and C-suite partners.

Nice to Have

• Experience in the ANZ or APAC regional marketing context, with knowledge of the local media landscape and enterprise buying culture.

• Familiarity with intent data providers (Bombora, G2 Buyer Intent) and account intelligence tools (LinkedIn Sales Navigator, ZoomInfo).

• Experience with ABX orchestration platforms and personalisation tools (Mutiny, Uberflip, Pathfactory).

• Background in managing or mentoring junior marketers or agencies.

(REQ ID: 2754)

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

ABOUT THE JOB

As a Technical Project Manager on the Connected Warfare team, you will be a technical leader spearheading initiatives into a new market. Your work will span the entire lifecycle of our efforts from engaging with customers, shaping technical requirements, integrating third party systems, and final delivery. This will require solving a wide variety of technical problems and making pragmatic engineering versus programmatic tradeoffs along the way. You will often be expected to self-direct, and to be comfortable navigating ambiguity. Above all, our engineers are driven by a “Whatever It Takes” mindset—executing in an expedient, scalable, and pragmatic way while keeping the mission top-of-mind and making sound engineering & programmatic decisions to deliver successful outcomes correctly, on-time, and with high quality.

WHAT YOU’LL DO

1. Technical Ownership: Own technical outcomes from end to end. Iterate on core data mesh technology to make optimal use of degraded networks. Develop connectors and APIs for legacy and cutting edge systems to integrate with Lattice. Create data flow pipelines that span horizontally and vertically across disparate networked systems and security domains. Mentor junior engineers from differing backgrounds.
2. Technical Execution: Develop the technical path for success of new efforts from conception onwards by writing & reviewing project plans and design documents, before spinning up the broader team to execute. Regularly engage with external stakeholders, particularly customers, to surface and clarify pain points and solve problems related to both day-to-day execution and overall technical programmatics.
3. Navigating Ambiguity: Execute on broad, ambiguous, and ambitious requirements from external customers. Seize the opportunity to shape requirements in favor of the optimal product for the client and the company. Demonstrate high ownership on all pieces of work.
4. Shape Growth Opportunities: Support the drafting of technical proposals, ensuring that potential projects and scaling opportunities are accurately scoped, resourced, and aligned with the organization's capabilities and strategic goals.
5. Stakeholder Management: Act as the primary technical liaison for the client, go deep into understanding their specific mission challenges and advocate for their needs within the engineering organization and ensure their feedback directly influences the engineering roadmap. Resolves technical conflicts between the team, internal stakeholders and the customer.

REQUIRED QUALIFICATIONS

• Proven customer-facing technical program management experience, preferably in the defense, national security, or aerospace domains. With the ability to create and maintain professional relationships with senior level Japanese customers and partners.
• Solid technical aptitude and an ability to understand technical designs, software development lifecycle, challenges and risks; ability to work closely and effectively with engineering teams.
• Ability to work with internal and external stakeholders, across a wide range of technical comfort
• Excellent written and verbal communication skills
• Ability to travel to client sites (50%)

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Computer Science or an Engineering discipline
• Experience managing mission critical systems in operational environments
• Between 1-2 years previous experience as a technical lead or technical program manager
• Proven experience leading multi-disciplinary engineering teams to successful completion of projects
• Desire to grow into a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Staff Software Engineers lead the delivery of a variety of software integrated in to our products, acting as technical leads, extremely senior individual contributors, and/or as team leads that are also hands-on contributors. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Staff Software Engineers to demonstrate unparalleled end-to-end outcome ownership, driving the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Own customer success through the design and delivery of a multi-year, multi-stakeholder software roadmap that spans across multiple teams.
• Leverage internal product and program-specific engineering teams to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Partner with external teams, collaborating on interfacing requirements between diverse systems and technologies
• Drive architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Contribute to the design and development of a company wide roadmap for software inputs to autonomous systems
• Lead teams that develop software that runs on- and off- platform, using a variety of technologies
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership.
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Drive the creation of test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Lead teams of multi-disciplinary engineers, including as a mentor for Senior Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a leadership position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for an entire software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring senior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Staff Software Engineer, such as Principal Software Engineer and/or Senior Manager, Software Engineering
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

At Anduril Australia we are developing unmanned systems for subsurface and other domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require Senior Systems Engineers with broad experience to drive the delivery a variety of software enabled hardware capabilities to our customers. Anduril Senior Systems Engineers rapidly develop expertise in new domains in order to architect, design, deliver, support, and evolve next generation capabilities through the entire product life-cycle.

WHAT YOU'LL DO

• Own technology solutions that are deployed to customers, focussed on the delivery of value to the end-user
• Act as a subject matter expert for your areas of expertise as they relate to the delivery of Anduril’s technology capabilities, including areas such as hardware selection and integration, testing and evaluation, robotic perception, engineering process or cybersecurity
• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Design, architect, and implement integrated systems, including advanced and sensitive platforms and payloads, that rapidly delivers capability beyond the scope of current systems, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of technology components across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of complex robotic systems, including full lifecycle testing, monitoring and operation.
• Support vehicle and payload manufacturing, testing and deployment
• Travel to co-locate with end-users up to 20% of the time
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Engineers from differing backgrounds

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as an Engineer with one or more domains and/or technologies of expertise
• Ability to exercise extremely high ownership over a complex system, including design, integration, test, and delivery of new capabilities
• Capacity to work holistically on complex robotic systems across design, implementation, operation and sustainment
• Capacity to act as the technical owner for a complex subsystem, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

PREFERRED QUALIFICATIONS

• Experience with the design, implementation and support of robotic and/or autonomous systems
• Experience working within the defence, maritime and/or aerospace domains
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment
• Desire to learn and grow in to other roles that require experience as a Senior Systems Engineer, such as Principal Systems Engineer and/or Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Own software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Design and implement scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of existing software services across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop software that runs on- and off- robotic platforms, using a variety of technologies
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Create test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Senior Software Engineering Managers independently lead groups of teams to deliver a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control or decision support. We expect Senior Software Engineering Managers to demonstrate independent end-to-end outcome ownership of software for an integrated product family, and the teams responsible for building and maintaining it. Senior Software Engineering Managers contribute as a group lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Collaborate with your Technical Lead and other managers to design and deliver on a multi-year, multi-stakeholder software roadmap that spans across multiple groups of teams and products
• Leverage internal product and program-specific engineering teams, and external third-parties, to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Manage architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Influence the design and development of a company wide roadmap for software inputs to autonomous systems, ensuring it meets the needs of your group
• Manage a group of teams that develop software that runs on- and off- platform, using a variety of technologies
• Influence peers and executives within your broader cross-functional engineering organization, ensuring that software engineers who are employed in cross-functional engineering teams reporting to your peers are appropriately employed and managed
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Build and manage a 12 - 36 month roadmap for your group, nested within broader organisational and company roadmap
• Manage an allocated budget for your group
• Manage programmatic risk for your group, and collaborate with your Technical Lead to manage technical risk, including sound and timely decision making
• Lead by example as a technically competent, trustworthy, and accountable leader
• Contribute to the development of organizational vision and strategy, then communicate it effectively to your group
• Define, document, gain consensus for, and communicate appropriate goals and plans for your group, derived from broader organizational vision, strategy, and priorities
• Build your subordinate teams and managers through mentoring, professional development, career management, and collaboration with Anduril’s recruiting and people functions
• Work as a leader of a multi-disciplinary engineering group of 10 - 24 members, including as a mentor and manager for engineers and managers from differing backgrounds, and with “dotted line” responsibility for an additional 10 - 24 software engineers that report to your peers
• Report to a manager who typically will not have a background in software engineering
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a senior management position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Capacity to lead a group that works holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the owner for a software platform spanning multiple integrated products, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation management, sustainment and evolution
• Capacity learn and grow individually, while mentoring team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system and/or autonomous vehicle
• Experience writing backend services or embedded software in C, C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience working with a RTOS
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Experience with development of high assurance safety critical software, including with DO-178, IEC 61508, or similar standards
• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience in developing interfaces to sensors and actuators.
• Experience working with and testing electrical and mechanical systems.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineering Manager, such as Software Engineering Director

About the Role

As a Program Chief Engineer you will be responsible for defining and driving the system's architecture, technical roadmap, and overall engineering excellence. You will lead a multi-disciplinary team of high-performing engineers, ensuring that the system meets stringent performance, reliability, and mission requirements in challenging maritime environments. This role combines strategic technical leadership with direct hands-on involvement in critical design and integration challenges.

This is a highly visible and impactful role where your deep technical expertise, strategic thinking, and leadership will directly contribute to delivering transformative capabilities for national security.

What You'll Do

• Technical Leadership & Vision: Define and articulate the technical vision and strategic roadmap for the system, ensuring alignment with Anduril's broader Dive-XL Core Platform and customer needs. Work directly with the product team (Product Manager, EPM, Lead Systems Engineer) to ensure tactical development is executed on plan.
• Architectural Design Authority: Serve as the ultimate technical authority for the system architecture, design decisions, and critical trade-offs across all engineering disciplines (mechanical, electrical, software, autonomy, acoustics, materials).
• System Integration & Performance: Oversee the end-to-end development lifecycle, from requirements definition and conceptual design through detailed design, integration, test, and deployment.
• Test & Evaluation: Define and oversee the test and evaluation strategy, including acceptance criteria, test readiness reviews, and support to customer acceptance testing.
• Technical Problem Solving: Lead the resolution of complex technical challenges, acting as a hands-on expert and guiding teams through difficult design, integration, or operational issues.
• Technical Trade-offs: Drive build vs. buy decisions, manage technical debt, and balance speed of delivery against long-term system sustainability.
• Team Mentorship & Development: Provide technical mentorship, guidance, and critical review for engineering teams, fostering a culture of innovation, excellence, and rigorous problem-solving.
• Risk and Opportunity Management: Identify, assess, and mitigate technical risks throughout the program lifecycle, developing contingency plans and advising program leadership.
• Customer & Stakeholder Engagement: Act as a primary technical point of contact for internal stakeholders, customers, and partners. Clearly communicate complex technical information, program status, and strategic direction. Manage cross-team technical dependencies to ensure timely delivery of key capabilities, and shield the engineering team from scope disruption.
• Cross-Site Coordination: Collaborate closely with the US Chief Engineer counterpart to ensure technical alignment across program variants, share lessons learned, and maintain architectural consistency.
• Requirements Management: Ensure robust requirements decomposition, traceability, and verification plans are in place for all subsystems.
• Innovation & Research: Stay abreast of cutting-edge technologies, research, and industry trends relevant to autonomous underwater systems, incorporating best practices and innovative solutions.

Required Qualifications

• Bachelor's, Master's, or Ph.D. in Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Robotics, Computer Science, or a related technical discipline.
• 15+ years of experience in the design, development, integration, and deployment of complex autonomous systems.
• 5+ years of demonstrated experience as a Chief Engineer, Technical Director, Lead Architect, Engineering Fellow, or equivalent senior technical leadership role on a major hardware/software program.
• Proficiency in systems engineering principles, including requirements management, interface control, verification, and validation.
• Proven ability to lead and mentor highly technical, multi-disciplinary engineering teams.
• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
• Must be able to obtain and maintain an Australian National Security Clearance (NV2 or higher).

Preferred Qualifications

• Deep expertise across multiple AUV sub-domains, such as:
• Hydrodynamics & Propulsion: Vehicle dynamics, control systems, thrusters.
• Power Systems: Battery technologies, power management, high-voltage systems.
• Underwater Acoustics & Communications: Modems, sonar, acoustic navigation.
• Navigation & Perception: INS/GPS-denied navigation, vision systems, object detection/avoidance.
• Autonomy & Control: Mission planning, decision-making algorithms, real-time control.
• Materials Science & Corrosion: Marine-grade materials, anti-corrosion techniques.
• Mechanical Design: Pressure hulls, payloads, articulation.
• Software Architectures: Embedded systems, real-time operating systems, distributed systems.
• Active Australian National Security Clearance (NV2 or higher).
• Experience with the full lifecycle of Australian Defence Force (ADF) acquisition programs.
• Demonstrated understanding of Australian defence contracting frameworks (e.g., ASDEFCON), or equivalent international defence acquisition standards, particularly as they relate to technical requirements, risk management, and program execution.
• Experience with system safety engineering practices (e.g., MIL-STD-882) and familiarity with submarine/AUV safety certification processes.
• Familiarity with cybersecurity best practices for autonomous systems.
• Expertise in AI/ML applications for AUV autonomy, perception, and decision-making.
• Experience with advanced manufacturing techniques for marine systems.

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Software Engineering Managers independently lead teams to deliver a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control or decision support. We expect Software Engineering Managers to demonstrate end-to-end outcome ownership of a major system within an integrated product, and the team responsible for building and maintaining it. Software Engineering Managers contribute as a team lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Be accountable for software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Collaborate with your Technical Lead to architect scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Co-ordinate your teams roadmap and execution with other teams across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Manage a 6 - 18 month roadmap for your team, nested within broader organisational roadmap
• Manage an allocated budget for your team
• Manage programatic risk for your team, and collaborate with your Technical Lead to manage technical risk, including sound and timely decision making
• Lead by example as a technically competent, trustworthy, and accountable team lead
• Communicate organizational vision, strategy, and direction to your team.
• Define, document, gain consensus for, and communicate appropriate goals and plans for your team, derived from broader organizational vision, strategy, and priorities
• Build your team through mentoring, professional development, career management, and collaboration with Anduril’s recruiting and people functions
• Work as a leader of a multi-disciplinary engineering team of 4 - 10 members, including as a mentor and manager for Engineers from differing backgrounds
• Report to a manager who may or may not have a background in software engineering
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a management position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Capacity to lead a team that works holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the owner for a software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation management, sustainment and evolution
• Capacity learn and grow individually, while mentoring team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system and/or autonomous vehicle
• Experience writing backend services or embedded software in C, C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience working with a RTOS
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Familiarity with communications busses and protocols (e.g. CAN, CANFD, UART/RS232/RS422/RS485, SPI, QSPI, I2C, Ethernet, ARINC-825, ARINC-429, MIL-STD-1553, etc).
• Experience with development of high assurance safety critical software, including with DO-178, IEC 61508, or similar standards
• Experience in design and development of embedded applications in autonomous vehicle software systems.
• Experience in developing interfaces to sensors and actuators.
• Experience working with and testing electrical and mechanical systems.
• Familiarity with navigation and communications systems.
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Software Engineering Manager, such as Senior Software Engineering Manager

At Anduril Australia we are developing un-crewed maritime and air domain systems that leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require a Senior Machine Learning Engineer with deep experience developing, testing, validating and deploying machine-learning based sensor processing and the technical toolchains they rely on. The Senior Machine Learning Engineer strives to leverage their experience to rapidly architect, design, deliver, support, and evolve next generation autonomous vehicles through the entire product life-cycle.

WHAT YOU'LL DO

• Lead the design, development, integration and support of machine learning models for perception and data pipelines for a variety of autonomous systems across multiple sensor modalities
• Develop software to manage and automate the machine learning lifecycle, including data management, pipelining, labeling and training
• Manage model selection, training, validation, evaluation, deployment and regression testing
• Manage training data sourcing and integration, and quality
• Develop tools and processes for machine learning in a classified environment
• Collaborate with cross-functional teams, including software engineers, mechanical engineers, and systems engineers, to ensure effective system integration and testing

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a senior role with the delivery of a production grade software system with a mature machine learning component
• Experience with the design, implementation and maintenance of ML Operations, including data acquisition, labeling, data curation, pipeline management, continuous integration, model versioning, and monitoring
• Ability to collaborate with data scientists and stakeholders to define and implement robust validation and verification strategies
• Experience with the delivery of computer vision capabilities, from the data side as well as the model side
• Capacity to work holistically on machine learning enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Eligible to obtain and maintain an Australian Government Negative Vetting 2 security clearance (NV2) 

PREFERRED QUALIFICATIONS

• Experience with the delivery of capability with a public sector customer
• Experience with workflow management tools such as flyte, airflow, and kubeflow
• Experience with deep learning frameworks such as PyTorch
• Experience with edge ML applications
• Experience with inference engines such as TensorRT
• Experience writing C++, Go, Python or Rust
• Proficiency in data management and traceability techniques to maintain high-quality datasets and enable reproducibility of experiments and results
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!

Position Overview: 
The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities:

Technical Implementation

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

 Project Management & Collaboration:

• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.

 Leadership & Internal Enablement:

• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

 Qualifications:

Education & Experience

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
• Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
• Experienced in creating detailed use cases, test plans, and UAT guidance.
• Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

• Analytical, inquisitive, and committed to continuous improvement.
• Creative problem-solver able to design solutions for complex challenges.
• Customer-centric with strong empathy for end users and business stakeholders.
• Team-oriented with exceptional interpersonal and collaboration skills.
• Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
• Comfortable navigating ambiguity and iterating in fast-paced environments.
• Systems thinker with an understanding of how technical components and user experience interconnect.
• Early adopter of innovative technologies with a passion for experimentation.
• Strong sense of accountability, ownership, and professional presence.
• Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10120
Reporting To: Tech Manager
Role Type: Individual Contributor

At Riot, we believe in delivering player-focused experiences that push the boundaries of what games can be. The Sydney-based team contributes to a new Unpublished R&D Product in collaboration with partners in North America, with a focus on building the technical foundations that enable great player and developer experiences. By encouraging collaboration, you’ll drive development, smashing through obstacles and driving products into players’ hands.

Producers at Riot lead complex initiatives from conception through delivery, aligning teams around clear goals and enabling predictable, high-quality outcomes.

As a Technical Producer II on an Unpublished R&D Product you will support a technology team, you'll lead the coordination and delivery of engineering-focused initiatives that improve performance, support build processes, and enable game features at scale. You'll work across time zones to align stakeholders, manage development pipelines, and ensure that the team is set up for success at every stage of project development. You’ll report to a Senior Manager, Game Production.

Responsibilities:

• Lead the day-to-day production efforts for a cross-functional engineering and technical art team
• Drive sprint planning, backlog prioritization, and milestone execution
• Ensure strong team health, culture, and efficiency
• Collaborate with stakeholders to clarify requirements and align on goals
• Track progress, manage risks, and ensure delivery of high-quality tools and features
• Promote best practices in planning, estimation, and documentation
• Coordinate across teams to unblock dependencies and align technical solutions
• Communicate clearly and consistently with partners in multiple time zones
• Identify opportunities to improve developer workflows and system scalability

Required Qualifications: 

• 3+ years of experience as a Technical Producer, Project Manager or similar role in software or game development
• Ample experience working with cross-functional and distributed teams
• Strong stakeholder management skills
• Experience leading teams through all feature development phases (planning, execution, delivery, post-release support)
• Experience applying Agile and Lean development processes such as Scrum or Kanban

Desired Qualifications:

• Experience with the video game industry. A background in digital project management/Agile project management/Scrum Master in a technology setting will also be considered 
• Experience working with teams building engine capabilities, internal tooling or gameplay features
• Mastery of production tools like Jira to track development and create accurate reporting

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:

• Medical Insurance that covers you and your dependents
• Employee Assistance Program
• Wellness fund
• Donation matching of time and money to registered charities
• Learning and Development opportunities

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

We’re hiring an Engineering Manager (SaaS) 

• 🗓️ Full-time | Permanent  

• 📍 Preferred location: Sydney based 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Software Engineering Manager who’s ready to bring their outcome-focused leadership & passion for developing engineers to the table. Reporting to the Director of Engineering, you’ll lead an Australia-based team of software engineers working across product domains to deliver and maintain features in our flagship SaaS platform for ANZ customers. You’ll create clarity, set an ambitious but realistic delivery pace and build a high-performing team that’s proud of the impact they have on the care sector. 

Your days will involve: 

• Leading, coaching, and motivating a team of engineers, supporting their growth, ownership and impact while keeping team health front and centre 

• Owning delivery outcomes - setting direction and ways of working, anticipating risks, and ensuring the team reliably ships high-quality software that delights customers 

• Translating business objectives into technical plans, prioritising work that improves product reliability, scalability and performance 

• Participating in technical discussions, code and incident reviews (without needing to be the most senior technologist in the room) and using them as opportunities to raise the bar on engineering excellence 

• Collaborating closely with Product, Design, Customer and other Engineering teams to solve interconnected problems and ensure customer satisfaction 

• Championing pragmatic AI adoption - encouraging the team to use AI-powered tools and practices to safely improve developer productivity, code quality and reliability 

• Onboarding & developing top talent, running performance and impact reviews and creating an inclusive environment where people can do their best work. 

You’ll thrive in this role if you: 

• Bring 3+ years’ experience leading software engineering teams in a technical environment, with strong cross-functional leadership and organisational skills 

• Have a degree in Computer Science, Engineering/a related field or equivalent practical experience 

• Have strong knowledge of modern software development practices (e.g. continuous delivery, testing, observability) & experience working with API-based systems 

• Are eager to be at the forefront of AI adoption & usage within your team 

• Are an excellent communicator, able to translate technical and business concepts into approachable language for different audiences 

• Are known for building healthy, high-performing teams - setting clear expectations, giving great feedback & balancing reports’ autonomy with accountability 

• Stay current with industry trends and enjoy evolving how your team works to improve reliability, quality and speed of delivery 

• Take pride in your work and care deeply about the impact your team has on customers. 

Bonus points if you: 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare products or a similar care software product 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

#LI-Remote

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Sydney. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals. You’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do:

• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. 
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
• Feedback: Serve as a feedback loop for your customers internally.

Who You Are:

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

• You have 1-5 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

mx51 powers payment experiences for some of Australia's largest banks and acquirers. As our platform matures and our tenant relationships deepen, we're looking for a Product Manager - Tenant Success to be the voice of our products to the tenants who depend on them every day.

This is a run role, not a build role. You know our products inside out, understand tenant business problems, translate needs into clear requirements, and keep tenants informed, enabled, and supported at all times.

You'll sit at the intersection of Product, Delivery, Customer Success, and Commercial - the trusted advisor tenants turn to, the internal advocate shaping the roadmap, and the product expert their teams lean on in front of clients.

What you'll do

• Tenant Relationship Management: Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface issues, share updates, and deepen platform utilisation. Manage escalations with urgency and clear communication.
• Requirements Gathering & Advocacy: Engage tenants to uncover and document product requirements, translating real-world pain points into structured briefs. Lead workshops, write user stories and acceptance criteria, and champion tenant needs internally to influence backlog prioritisation.
• Platform & Product Expertise: Develop deep knowledge of the mx51 platform - configuration options, integration patterns, and acquirer-specific capabilities. Be the go-to resource for tenants and internal teams on how products work and how to get the most from them.
• Tenant Documentation & Communications: Own tenant-facing documentation including user guides, feature overviews, and configuration references. Manage release note distribution, contextualising technical changes so tenants always know what's changing and what action is required.
• Pre-Sales Support: Contribute to RFI/RFP responses, support tenant sales teams during client pitches, and identify opportunities where expanded product usage can unlock value for tenants and mx51.
• Deployment & Onboarding Support: Act as product SME during tenant onboarding, UAT, and go-live activities. Document gaps between deployment expectations and platform capabilities, feeding insights back into the product process.

About you

• Product Management or Technical Account Management experience in B2B SaaS or payments, with a track record of managing complex client relationships.
• Solid understanding of the payments landscape including acquiring, EFTPOS, payment flows, and the dynamics between banks, acquirers, POS providers, and merchants.
• Proven ability to gather, structure, and communicate requirements from client engagements with the ability to translate messy business problems into clear documentation.
• Strong stakeholder management skills, comfortable leading meetings with senior bank or acquirer stakeholders and equally comfortable working with engineers.
• Exceptional written and verbal communication, you can simplify complexity and adapt your style for technical, commercial, and executive audiences.
• Demonstrated ability to create and maintain high-quality product documentation for external audiences.
• Agile experience with Jira proficiency (epics, user stories, acceptance criteria).

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role

🛠️ You'll build something from scratch - A genuine 0 to 1 opportunity. Real ownership over strategy, architecture, and direction from early definition through to a globally-used release.

🧠 The problem space is interesting - Marketing automation for physical venues sits at the intersection of identity data, behavioural triggers, and real-world guest experiences, in an industry still early in its digital maturity.

🪑 You'll have a seat at the table -  This role isn’t execution only. You’ll influence how the data intelligence layer is architected, shape pricing and packaging, and partner with go-to-market on launch strategy.

⚡️ You'll work with people who move fast and care deeply - Small team, newly formed product area, high pace. Your ideas get tested quickly and your impact is visible.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

At ROLLER, we’re building new products that help venues create stronger, longer-lasting relationships with their customers. As a Senior Product Manager, you’ll own a greenfield product focused on marketing automation to power highly targeted lifecycle and seasonal campaigns

This role sits within a newly formed product area and is a genuine 0 to 1 opportunity. You’ll be responsible for shaping a new product from early definition through to a monetizable release used by venues globally. You’ll work closely with engineering, design, and go-to-market teams to build a platform that helps venues run smart marketing automation flows to maximise acquisition and spend. 

The role is fast-moving and high-impact, suited to someone who enjoys ambiguity, moves with pace, and wants to build a foundational product in an industry that’s still early in its maturity.

This role is based in Sydney and offers a hybrid work approach, with 3 days in our CBD office.

What You'll Do

• Own the end-to-end strategy, roadmap, and delivery of a new product focused on marketing automation
• Define and prioritise core mechanics of a marketing engine and be a key player in contributing to the architecture of the data intelligence layer.
• Design flexible models that support targeted lifecycle and seasonal campaigns to drive transaction uplift across the guest touchpoints with a venue. 
• Ensure identity and behavioural data is captured and activated across the broader platform
• Partner closely with engineering and design to ship iteratively and learn quickly
• Collaborate with go-to-market teams on pricing, packaging, positioning, and launch strategy
• Conduct customer research and competitive analysis to understand retention and lifecycle challenges
• Define success metrics and use data to continuously refine the product
• Break down complex, ambiguous problems and create clarity for delivery teams
• Challenge assumptions constructively and help drive momentum across teams
• Communicate product strategy, trade-offs, and impact clearly to internal stakeholders

About You

• 5+ years of experience in product management leading complex problem spaces
• Knowledge of customer marketing or CDP-adjacent products
• Proficiency with AI and ML technologies and best practices
• Experience taking products from concept to launch (0 to 1 or close to it)
• Comfortable operating in ambiguity, shipping iteratively and running tight market feedback loops 
• A collaborative approach to working with engineers, designers, and go-to-market partners
• Strong logic and problem-solving skills with a bias towards action over analysis paralysis 
• Clear, concise communicator who can tell focused product stories
• A proactive mindset with the confidence to question, challenge, and improve existing thinking
• Familiarity with venue-based, hospitality, retail, or consumer-facing platforms is a plus, but not required
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🌴 ROLLER Recharge days to celebrate and recharge once we've hit our goals

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

❤️ Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

At Riot, we put players first. Our Sydney-based team is partnering globally to build next-generation game features and technology on an exciting Unpublished R&D Title. Whether it's social systems, personalization, store integrations, or core engine features, our teams are focused on delivering seamless, performant, and player-delighting experiences.

At Riot, we believe “Quality” is more than the defect discovery process. For us, it’s a set of values, practices, and behaviors that inform every part of the development process. By honing our quality craft and developing strong cross-discipline partnerships we are improving our capacity to rapidly bring outstanding experiences to our players while reaching ever higher degrees of product integrity.

As a Senior QA Engineer, you’ll help shape the quality strategy and execution for a feature team on a new and Unpublished R&D title. You will embed with developers, designers, and producers to champion quality throughout the development lifecycle—from early planning to hands-on testing to metrics-driven validation. Your work will ensure our tools, systems, and player experiences are both reliable and delightful.

This role is based in Sydney, Australia. You’ll report to an Manager, Software Engineering supporting the R&D Game Team. Internal Job Title: QA Engineer II. 

Responsibilities:

• Contribute to a quality-first mindset across the development team, advocating for scalable testing and clear quality goals.
• Design, implement, and execute test plans, charters, and test cases across game features, tools, and backend systems.
• Help define quality metrics and use data to inform risk management, release readiness, and product confidence.
• Identify opportunities to improve pipelines, workflows, and test coverage.
• Partner with engineers to investigate issues and triage defects.
• Coordinate testing with offsite or vendor QA teams and provide structured feedback.
• Serve as the voice of the player by representing end-user expectations and ensuring experiential integrity.

Required Qualifications: 

• 3+ years of experience in software or game QA roles.
• Demonstrated experience in test planning, execution, and reporting.
• Strong collaboration skills across engineering, design, and production functions.
• Ability to discuss and review technical implementation details with engineers.
• Experience coordinating with distributed testing resources and evaluating test effectiveness.

Desired Qualifications:

• Familiarity with QA tooling such as Jira, TestRail, or custom reporting dashboards.
• Experience testing complex services or engine systems, ideally in games or interactive applications.
• Understanding of version control workflows (e.g., Git, Perforce).
• Certifications in software testing (e.g., ISTQB Foundation, BBST, Agile Testing).
• Prior experience working in Unreal Engine or with telemetry/performance test tools.
• Bachelor of Computer Science or equivalent

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Working closely with Riot teams globally, Riot Sydney is a powerhouse of talent, and experts in global development. Our team works on VALORANT, League of Legends and Teamfight Tactics, alongside exciting R&D and Tech projects.

If you believe that the Player Experience comes first, we want to hear from you. Our players are a diverse group from different backgrounds, and we want to see that reflected in the people who make our games, all qualified applicants will be considered for employment

Our Perks:

At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:

• Medical Insurance that covers you and your dependents
• Employee Assistance Program
• Wellness fund
• Donation matching of time and money to registered charities
• Learning and Development opportunities

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

At Riot, we believe in putting players first. Our Sydney-based team works closely with teams across the globe to build next-generation features and technology for an exciting Unpublished R&D Title. Whether contributing to backend architecture, developer-facing tools, or player-focused features, we craft the systems that drive performance, scalability, and engagement.

As a Staff Software Engineer (Internal Job Title: Software Engineer III), you’ll take technical ownership of key areas within our workstreams. You’ll contribute across the development lifecycle — designing scalable solutions, mentoring teammates, and collaborating cross-functionally to ensure that player and developer experiences meet a high quality bar. 

As Software Engineers at Riot, we bring deep knowledge of specific technical areas and also value the opportunity to work in a variety of broader domains. We work with both new and current technology, creating innovative solutions to overcome high-volume obstacles and to deliver player value. You will report to an Engineering Manager supporting the R&D Game Team.

Responsibilities:

• Lead the design and development of scalable, performant systems.
• Drive technical discussions and decision-making across gameplay, engine, or tooling components.
• Collaborate with producers, designers, QA, and fellow engineers to scope, implement, and test game features.
• Champion engineering best practices, including code quality, automated testing, and maintainable architecture.
• Debug complex issues in development and live environments, with a player-first mindset.
• Contribute to team health through mentorship, documentation, and cross-disciplinary collaboration.
• Proactively identify technical risks and bottlenecks, proposing pragmatic and innovative solutions.
• Give feedback to product leaders about product direction and player affinity.
• Troubleshoot live service issues as part of an on-call rotation.

Required Qualifications: 

• 6+ years of professional experience in software engineering, including experience delivering live or shipped products.
• Expert proficiency with C++ and deep knowledge of software engineering fundamentals (data structures, algorithms, concurrency).
• Experience building systems in a cross-functional team and contributing to cross-team architecture discussions.
• Strong debugging and problem-solving skills in both development and live environments.
• Ability to write clear, maintainable code and communicate technical concepts effectively across disciplines.
• Experience building games.

Desired Qualifications:

• Bachelor’s degree in Computer Science or equivalent experience.
• Experience working with Unreal Engine.
• Familiarity with systems such as multiplayer frameworks, performance tooling, build pipelines, or telemetry.
• Experience with version control systems like Perforce or Git.
• Prior experience working on global-scale game development or online services.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:

• Medical Insurance that covers you and your dependents
• Employee Assistance Program
• Wellness fund
• Donation matching of time and money to registered charities
• Learning and Development opportunities

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

Who We Are

Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.

Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office. 

What You’ll Do

As Australia Finance Manager, you will partner with local, regional, and global stakeholders to deliver accurate and timely financial insights, strengthen the control environment, and support strategic decision-making across the business. You will lead a team of four and play a key role in driving financial excellence, continuous improvement, and finance transformation initiatives.

Your main responsibilities will include:

• Delivering accurate and timely internal and external financial reporting for Optiver’s Australia and Technology legal entities, with clear business context
• Managing AASB / IFRS technical accounting matters, including share-based payments
• Overseeing regional variable compensation accounting
• Leading external and internal audits
• Partnering with the Tax team on tax accounting matters (transfer pricing, income tax, GST, FBT)
• Managing non-trading treasury activities including cash, capital, dividends, and FX
• Leading and developing a team of four, including performance, coaching, and development planning
• Supporting and driving finance transformation initiatives at a regional and global level
• Identifying and implementing process, control, and system improvements
• Strengthening the Finance control framework to ensure risks are identified and managed
• Supporting Group Finance on reporting, policies, and technical papers

Who You Are

You have a keen interest in financial markets and wish to broaden your experience in financial services. With 15+ years’ professional experience you will be able to provide clear examples of operating successfully in a fast-paced environment, managing successful teams, driving change programs, analysing financial information and providing management insights and solutions. You will be self-motivated and act with autonomy to adapt quickly and effectively manage competing priorities. You will have excellent communication and interpersonal skills and approach tasks with a problem-solving and controls-based mindset, with a constant focus on continuous improvement.

Essential criteria:

• Bachelor’s degree in Finance, Commerce, or Business
• CA/CPA (or international equivalent)
• 15+ years’ experience in a financial control or equivalent role
• Experience in a markets business (Product Control experience preferred)
• Experience with accounting systems (NetSuite preferred)
• Advanced Excel and PowerPoint skills

What You’ll Get

You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets.

In return for your expertise, you will have access to a range of Optiver perks, including:

• A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment. 
• The chance to work alongside diverse and intelligent peers in a rewarding environment
• Training, mentorship and personal development opportunities
• Gym membership plus weekly in-house chair massages
• Daily breakfast, lunch and an in-house barista
• Regular social events including a company trip every two years.
• Guided relocation, a competitive relocation package and visa sponsorship where necessary.

Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.

Questions? Get in touch with the recruitment team at careers@optiver.com.au

Team Description
Join our global Level 3 Support Team, responsible for resolving the most complex technical issues experienced by Anaplan customers. This team operates at the intersection of technical excellence, product expertise, and customer support, working closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges. This role reports into the Level 3 Support Team Manager.

Your Impact

• Investigate and diagnose complex technical issues raised via support tickets
• Gain deep product knowledge across Anaplan’s platform and tools (e.g., Grafana)
• Collaborate with Support Agents to guide customers through sophisticated technical solutions
• Raise and track product bugs where appropriate
• Communicate investigation progress and outcomes clearly to internal teams
• Lead release reviews and onboard new product features to global Support Teams
• Document detailed investigations and share technical knowledge within the team
• Participate in an on-call support rota providing 24/7 emergency support for critical customer issues (approx. 1 weekend in 15)

Your Qualifications

• Early-career professional with at least 2-3 years’ experience in data analysis (Excel or similar tools), software development/quality assurance or Level 2/Level 3 technical support
• Experience of leading smaller team projects and/or mentoring colleagues
• Professional proficiency in English is essential, and fluency in Japanese is highly desirable.
• Experience of creating technical documentation and/or training
• Degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
• Quick learner with a curiosity for understanding complex systems and software behaviour
• Demonstrated passion for problem-solving and resilience in resolving challenging technical issues
• Analytical mindset with a methodical and detail-oriented approach
• Ability to thrive under time constraints in a fast-paced, dynamic environment
• Excellent communication skills with the ability to convey technical information clearly

Preferred Skills

• Familiarity with technical support environments, SaaS platforms, or complex data systems
• Experience working with monitoring tools such as Grafana (or willingness to learn)
• Adaptability to shifting priorities and managing multiple concurrent issues
• Team player comfortable working cross-functionally across global teams
• Enthusiasm for customer success and delivering high-quality solutions

Senior Solution Consultant

We are looking for a self-motivated Senior Solution Consultant to join our Australia Presales team in Sydney!

A position with Anaplan’s presales team means being part of one of the fastest growing cloud vendors and making your mark on a changing industry. You get to meld your love of numbers with your love of sales and be rewarded for success with an outstanding commission structure in a fast moving, stimulating environment. As a Solution Consultant, you enjoy helping people solve hard problems. You are a bit savvy about cool products and you love  showing people how those products can help their businesses. You will join a team of individuals who embrace and respect diverse perspectives, aren’t afraid to push boundaries and try new insights, and are passionate about helping our customers and each other succeed. We work hard, but we also don’t wait for an excuse to have fun.

In fact, we’re so serious about it that it’s one of our core values.

The Senior Solution Consultant is a critical member of our Presales team, responsible for partnering with Account Executives to drive the technical and business value of our solutions for prospective clients within a specific industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Retail). This role requires specialization in Workforce Planning, deep industry expertise, exceptional communication skills, and a strong understanding of our product suite to articulate how our offerings solve complex business challenges and deliver measurable ROI. 

Anaplan / Planning tool experience is not mandatory—what matters most is deep domain expertise in workforce planning / HCM space and the ability to drive strategic, consultative conversations.

What you will be doing:

Key responsibilities for an Senior Solution Consultant, highlighting their primary role in driving large strategic deals within the Enterprise segment:

• Drive Enterprise Strategic Deals with Account Executives: Your primary function is to partner directly with Account Executives to identify, qualify, and drive larger, strategic deals into the Enterprise segment. You'll achieve this by deeply understanding complex client business challenges and positioning our EPM solutions as critical enablers for their strategic objectives and measurable ROI.
• AI-Powered EPM Solution Storytelling: Design and deliver compelling demonstrations of our EPM solutions, showcasing how integrated AI capabilities (e.g., predictive analytics, machine learning for forecasting, generative AI for insights) enhance accuracy, automate processes, and enable more intelligent decision-making across finance, supply chain, sales, and HR. This role requires expertise in Workforce planning / HR modules.
• Deep Industry & EPM Expertise: Leverage in-depth knowledge of EPM best practices, relevant industry trends, and how AI is transforming performance management. You'll articulate complex concepts into clear business benefits for diverse audiences and serve as a key advisor to Marketing, providing insights to drive targeted business development.
• Enterprise Architecture Understanding & Integration: Possess a critical understanding of broad enterprise IT landscapes, including ERP, CRM, and other key systems, to effectively design and articulate how our EPM solutions (specifically Anaplan) seamlessly integrate into and enhance existing technology environments.
• Technical & Value Translation: Translate intricate EPM functionalities and AI-driven insights into tangible business value, adeptly addressing client queries, managing technical validations, and supporting the development of proofs of concept.
• Cross-Functional Collaboration: Serve as a pivotal EPM and AI subject matter expert, partnering effectively with sales, product, delivery, and marketing teams to ensure seamless client engagements, successful solution adoption, and targeted market penetration.

Developing planning function-specific solutions, demos, and messaging. Building Proof of Concept models that are tailored to solve prospects’ problems..

More about you:

• MBA / PG Diploma /  B. Eng/ BSc / Bcom / BA / CA or equivalent. (Post Grad and Professional Qualifications a plus)
• 10+ years of experience in Software or System Integration Companies or IT Departments either in industry, consulting or presales.
• Prior experience in workforce planning or working in HCM/WFM products is critical for the role.
• Prior experience using any of the relevant planning tools such as Anaplan, Workday Adaptive Planning, Success Factors or similar workforce planning or HCM tools would be preferred.
• Aptitude for quickly ramping up on new technology
• Excellent presentation, client relationship, and interpersonal skills- both internally and externally

Preferred skills and technical familiarity:

• Growth mentality
• You’re comfortable challenging old ways of doing things
• Ability to take a consultative selling approach by listening to customer needs and  shaping a shared vision for a solution
• 10+ years of presales/consulting/implementation or like experience.
• Act as a trusted advisor to senior stakeholders (CFO, CHRO, FP&A leaders), shaping their thinking on workforce planning or HCM Or HR modules. Lead strategic conversations beyond the product, helping customers define their transformation roadmap
• Experience speaking at industry events, publishing insights, or contributing to thought leadership in workforce planning is a strong plus.

A Snapshot 

As the Design Manager – Controls & Automation, reporting to the Director, Technical – Controls & Automation, you will work closely with AirTrunk’s Design, Customer Solutions, and Development teams, as well as our trusted network of consultants and vendors, making your mark in several ways as follows: 

• Ownership of reference design specifications and Global Minimum Standards to drive cross-regional standardisation, including but not limited to DCS (BAS/BMS), CMS, EPMS, Customer Telemetry and other supporting DC systems. 
• Design Support throughout project lifecycle with regional Design Managers, acting as AirTrunk’s internal SME for technical responses to customer RFPs or project RFIs, design decisions with master planning, technical review and sign-off on all design phases. 
• Develop and maintain relationships with interfacing internal sub-teams including DC Ops FM, DCS Support, ICT, Dev and Cx, to inform, consult on, and take feedback on issues and lessons learnt to capture within design evolution. 

Your Day to Day 

• Maintain the Technical Requirements (TR) Update Register with all outstanding known improvements to be captured in future formal TR documentation updates. 
• Draft and present changes to relevant TR documents, Master/Global DCS Points Lists, review and update potential implications of OSE with the Product Development Team and submit updated TRs into Document Management Systems for formal review and approval. 
• Conduct gap analysis of in-flight projects against recently formalized updated TRs to assess feasibility to capture uplifts in-flight. Notify and liaise with Controls & Automation Technical Program Manager on potential uplift projects on existing production assets portfolio. 
• Liaise with DC Ops/FM Teams on operational issues that have resulted from design decisions, capturing opportunities to uplift TRs or other future design aspects.  
• On both greenfield and brownfield sites, prepare and review design documentation across all phases (BOD, CD, SD, DD, IFC) to drive consistency in regional project delivery. 
• Liaise with Customer Solutions personnel on all matters Controls & Automation, on both our standard Colo product and customer-specific fit-out provisions, including tailored FTS (Function-to-Suit) designs, providing formal responses to all RFP queries on compliance, deviations and exceptions. 
• Liaise with Design Teams and our trusted consultants to ensure that all details and scope has been adequately captured, including compatibility of nominated OSE (Owner Supplied Equipment) per-project from a Controls & Automation perspective, and respond to RFIs. 
• Consult with Development Services and Commissioning Teams on changes during inflight delivery, such as issues relating to procurement and alternative equipment, unexpected challenges during Cx, to conflicting interfaces between building services trades. 
• Assist in APJ vendor pre-qualification for Controls & Automation trades, including assessing company capabilities for design, quality control, delivery and DLP maintenance, as well as reviewing tender submissions for completeness and cost feasibility. 
• Be available as a Controls & Automation Design SME for Service Delivery Managers, acting as the technical liaison for relevant external customer driven projects such as Telemetry integration. 

Requirements 

• You have successfully designed large scale DCS/BMS for mission-critical environments for 5 years or more 
• Minimum Bachelor’s degree in Mechanical, Electrical or relevant Engineering discipline 
• You are familiar with the Tridium Niagara Framework and communications protocols for field and supervisory applications 
• You have experience with DDC/PLC programming and knowledge of best practices when it comes to local and distributed control algorithms 
• Solid understanding of mission critical Data Centre infrastructure such as redundant electrical systems and chilled water plant control strategies 
• Familiarity with relevant codes and standards such as ASHRAE, BCA, AS. 
• Excellent written and verbal communication skills 
• Strong ability to multitask and prioritize work effectively 
• Ability to work independently and as part of a team 
• Willingness to travel and work on-site as required 

What you'll do:

The ANZ region represents a significant growth opportunity for The Trade Desk. As Senior Data Partnerships Manager, you will play a pivotal role in translating data partnerships into measurable commercial impact across Brand Direct, new business, and agency channels. 

You will be responsible for shaping and executing the ANZ data partnerships strategy in close partnership with Commercial leadership, ensuring data, identity, and measurement capabilities are deployed in ways that scale, support priority accounts, and align to regional growth objectives. 

This role sits at the intersection of partner management, go-to-market execution, and commercial leadership, and requires comfort operating both strategically and hands-on where impact matters most. 

Key responsibilities include: 

• ANZ Data Partnerships Strategy 
  Support the Senior Director, Data Partnerships ANZ to execute and operationalise the ANZ data partnerships strategy, translating global and regional priorities into locally relevant plans that support commercial teams. 

• Commercial Alignment & Go-To-Market 
  Partner closely with Brand Direct and Agency commercial teams to develop scalable, partner-led go-to-market narratives and use cases that support priority accounts and new business opportunities. 

• Strategic Partner Portfolio 
  Identify, secure, and grow strategic partnerships across retail, audience, and measurement partners, activating Tier 1 and Tier 2 partners through repeatable frameworks. 

• Cross-Functional Leadership 
  Work closely with Product, Legal, Finance, Technical Account Management, and other stakeholders to structure, operationalise, and scale partnerships effectively across the region. 

• Market Presence & Industry Engagement 
  Represent The Trade Desk with partners, customers, and industry bodies, contributing to industry forums, events, and external engagement aligned to data and ecosystem priorities. 

This role reports to the Senior Director, Data Partnerships ANZ and is based in Sydney or Melbourne, with interstate travel required.

Who you are: 

• 7+ years’ experience in data, adtech, SaaS, cloud platforms, or digital media, with a strong track record of building and scaling commercial partnerships
• Proven experience working with data platforms and ecosystems, including cloud, data warehousing, CDPs, or analytics environments, with a solid understanding of data security, privacy, and governance considerations
• Commercially fluent in complex data products, able to translate technical concepts (e.g. first-party data onboarding, secure data collaboration, identity, measurement) into clear customer and partner value
• Demonstrated success driving growth in Australia & New Zealand, influencing outcomes across Brand Direct, agencies, or enterprise customers
• Executive-level presence and influence, capable of building trusted relationships with senior stakeholders and driving change in matrixed organisations
• Comfort operating across strategy and execution, able to set direction while also progressing priority initiatives hands-on when required
• Experienced in complex partnership structures, including contracts, commercial negotiations, and working across Legal, Product, Technical, and Finance teams
• Strong judgement in ambiguous environments, able to prioritise, make decisions with imperfect information, and balance depth with scale
• High emotional intelligence and integrity, with a consultative, collaborative approach to internal and external partnerships
• Credible industry representative, comfortable engaging in senior partner discussions, customer forums, and broader industry conversations
• Demonstrated ability to take full ownership and operate independently in senior, ambiguous environments, while maintaining strong alignment with leadership and cross-functional teams.
  
  

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Marketing CRM Operations Specialist

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

We have an exciting opportunity to join our Customer Engagement team, we are currently looking for a Marketing CRM Operations Specialist to join the team.

The Marketing CRM Operations Specialist works closely with the Operations Manager - Customer Engagement to develop and implement solutions that enhance the quality and efficiency of Marketing CRM operations. This position is responsible for building and scaling a centralized Knowledge Base, ensuring the CRM team is equipped with high-quality technical documentation and SOPs to deliver error-free campaigns across our global operations.

 Key responsibilities will include:

• Execute optimisations of CRM tools and platforms in line with the wider Customer Engagement strategy to ensure they are continually fit to service the changing needs of the Customer Engagement team, including but not limited to rebuilding queues/views and updates to contact automations.
• Provide support with escalations from the customer facing teams. 
• Follow internal procedures, guidelines and policies especially around use of language as it relates to our Sweeps Model. 
• Build and maintain the CRM team Knowledge Base, ensuring process and compliance related documentation remain up to date at all times for all platform configurations and operational procedures, ensuring clarity and consistency across the team.
• Thoroughly digest and assess all product changes, releases, and compliance/business model language changes, in order to make the necessary adaptations to related processes.
• Collaborate with the CRM staff and Operations Manager - Customer Engagement to identify their needs and customer experience gaps and seek to solve them from an operational perspective. Ensure these needs and gaps are followed up on and closed out.

What you will bring to the role:

• 3+ years demonstrated success in handling marketing CRM operational needs
• Enthusiastic about technical logic, including “If-Then” automations, API triggers, and data flows within a marketing stack.
• Proven track record of creating high-quality SOPs
  
• Ability to communicate technical complexities clearly to non-technical stakeholders (Marketing) and vice-versa (Data/Product)
• Extensive experience with Braze, Salesforce Marketing Cloud, or similar high-volume Marketing CRM platforms
• Background in high-volume, regulated sectors such as Fintech, Online Gaming, or E-commerce is highly preferred

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

#LI-AA1

#LI-Hybrid

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

The Head of Revenue Operations defines the revenue operations strategy and builds out the GTM systems and infrastructure that enable Sonder’s revenue organisation to grow efficiently. Reporting to the VP Commercial, this role is the operational backbone of the GTM function, driving GTM efficiency and productivity, and delivering the visibility that underpins executive decision-making. 

In this role you will ensure Sales, Marketing and Customer Success are aligned and making decisions on a shared foundation of data, building out the operational infrastructure that enables these teams to execute effectively, and equipping them with the data and frameworks to make informed decisions. Day-to-day you will partner closely with the Executive and Senior Leadership teams, as well as Commercial, Operations and Product while leading an engaged and passionate team of three. 

At Sonder, we believe AI is the most significant opportunity we've ever had to amplify our impact for the customers and members we serve. This philosophy extends to how we run our revenue operations, and this role will help shape how we use AI to accelerate revenue growth and elevate the impact of our revenue teams.

What you'll be doing

Revenue forecasting & pipeline visibility:

• Own forecast accuracy and methodology across all revenue streams
• Design multi-scenario forecasting models with leading indicators
• Deliver weekly pipeline reviews and monthly exec business reviews
• Look around corners and proactively address blockers with stakeholders

CRM strategy & tech stack optimization:

• Define CRM strategy aligned to Sonder’s GTM motions and growth stage
• Lead system implementations, integrations, and rationalisation 
• Establish and enforce data governance standards across revenue-related systems
• Test and deploy new CRM capabilities to support product portfolio expansion

GTM process & productivity:

• Design and automate workflows that accelerate deal velocity and reduce friction
• Build renewal expansion processes that improve retention rates and cycle time
• Identify structural bottlenecks in the revenue lifecycle and implement solutions

Strategic planning & insights:

• Lead territory planning, capacity modeling, and quota-setting processes
• Partner with Sales, Marketing, and CS leadership on GTM planning and resource allocation
• Synthesise win/loss analysis and insights to inform GTM and commercial strategy 
• Define, track and report on revenue KPIs

Cross-functional alignment:

• Support cross-functional alignment by maintaining line of sight and shared operating rhythm across Sales, Marketing, and CS
• Drive pricing strategy execution and commercialization frameworks with Commercial team
• Partner with Finance on revenue reporting, headcount planning, and unit economics
• Collaborate with Commercial function to operationalise commercialisation frameworks across GTM systems and processes
• Collaborate with Data/Engineering on systems architecture and integrations

Team leadership:

• Lead a team of 3 ICs (Enablement Manager, CRM Specialist, RevOps Analyst)
• Set clear priorities and delegate technical execution, maintaining strategic oversight
• Develop team capabilities and create clear growth pathways
• Foster a culture of operational excellence and continuous improvement

What you'll bring to the role

• 7-10 years in Revenue Operations, Sales Operations, or related commercial operations roles
• 3+ years leading RevOps teams as a player-coach, balancing strategic vision with hands-on execution
• Proven experience through scale-up phase ($20M-$100M ARR growth stage preferred)
• Track record of driving measurable improvements in forecast accuracy, deal velocity, or GTM efficiency
• Experience implementing and optimizing CRM platforms (Hubspot preferred) and GTM tech stack
• HealthTech or regulated industry experience highly valued

About you

• Strategic and pragmatic: comfortable moving between big-picture strategy and hands-on execution
• Systems thinker: sees how data, processes, and people interconnect across the revenue engine
• Influential communicator: builds consensus and drives change across functions without direct authority
• Commercially minded: understands how operational levers impact financial outcomes
• Coach and developer: grows team capabilities while maintaining accountability for outcomes
• Resilient problem-solver: excels at navigating ambiguity and leads team through competing priorities
• Action-oriented: bias toward progress over perfection; iterates based on impact
• Cross-functional leader: Aligns teams across the business around shared revenue goals

What will make you successful?

• Strategy and planning: Design and deliver a Revenue Operations strategy that achieves the company's objectives
• Strategic systems design: Architect our revenue technology stack and data flows, building for scale and optimising the efficiency and effectiveness of our revenue teams as they accelerate growth
• Executive storytelling: Distill complex revenue metrics into insightful narratives and recommendations for ELT and Board
• Cross-functional leadership: Drive alignment across all functions on revenue operations initiatives without direct authority
• Scalable framework creation: Design long-term frameworks  territory models, planning structures, and operational cadences for future state
• Data strategy ownership: Define source of truth, quality standards, and accessibility for all revenue data
• Commercial acumen: Connect operational metrics to business outcomes and strategic priorities, partnering with other teams to develop company-wide data insights and optimise decision-making across the business from GTM to Product
• People Leadership: Build, mentor and scale high-performing Revenue Operations team to sustain rapid growth, and foster a culture of operational excellence.

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Sales Team and as we continue to grow, there will be plenty of development opportunities.

• Hybrid working environment + modern office facilities
• Learning fund - annual contribution + 2 days of study leave to support your personal development
• Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success 
• Induction and onboarding designed to make you succeed in your new role
• Salary packaging and novated leasing 
• Wellbeing support to invest in your own wellbeing
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus company wide social events 
• Dog-friendly office 
• Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC 

#LI-Hybrid

We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.

A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role, and is excited about the opportunity to work in a SaaS security start-up. This hybrid role requires the candidate to be on-site at the customer site in Sydney, Australia, for at least two to three times during the workweek.

About the Role:

• Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries, and issues of varying complexity and priority.
• Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management, and sales to deliver successful outcomes.
• Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
• Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
• Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
• Create and deliver Account Health checks and Quarterly Business Review

About You:

• A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
• Experience in building and managing strong customer relationships
• Experience with cybersecurity, especially Cloud and SaaS security concerns
• Ability to prioritize and manage multiple requests while delivering results
• Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
• Experience interacting with APIs, integrations, and middleware
• An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
• Versed in software engineering (Python) is a definite plus
• Experience with cybersecurity solution stacks
• Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.

About the Role

We’re looking for a commercially driven Mid-Market Account Manager to own and grow a portfolio of customers across the mid-market segment. You’ll act as the primary point of contact, managing the full sales cycle—from identifying new opportunities through to closing deals and driving long-term customer value.

This is a highly consultative role where success comes from understanding customer challenges and positioning solutions that deliver measurable impact. If you bring a technical or engineering background and enjoy translating complex solutions into business value, you’ll thrive here.

What You’ll Be Doing

Own and grow your accounts

• Manage and expand a portfolio of mid-market customers (typically $100M–$1B revenue range)
• Drive upsell, cross-sell, and renewal opportunities to maximise account value
• Build strong relationships with stakeholders across technical, business, and executive levels

Drive new business

• Identify, qualify, and close new opportunities across your territory
• Run discovery sessions and deliver compelling product demonstrations
• Maintain a healthy pipeline and consistently achieve or exceed sales targets

Deliver a great customer experience

• Act as a trusted advisor throughout the customer lifecycle
• Ensure successful onboarding and adoption of solutions
• Maintain high customer satisfaction and long-term retention

Collaborate and lead

• Work within a virtual account team to deliver the best outcomes for customers
• Share insights, mentor peers, and contribute to team success

What We’re Looking For

Experience

• Proven success in B2B sales (3+ years), ideally in SaaS, analytics, or technology
• Track record of hitting or exceeding sales quotas
• Experience managing mid-market or complex accounts

Skills & capabilities

• Strong consultative selling and negotiation skills
• Ability to manage multiple opportunities and priorities effectively
• Confident presenting to both technical and non-technical audiences
• Excellent communication and relationship-building skills

Background

• Degree in Engineering, STEM, or a related technical field is highly desirable
• Experience in analytics, data, or business intelligence solutions is a plus

Why Join Us?

• High-impact role with ownership of a defined territory
• Opportunity to work with innovative, data-driven solutions
• Collaborative, supportive sales environment
• Clear career progression pathways

Additional Information

• Hybrid working model based in Sydney
• Occasional travel (approximately 20–35%) may be required for customer meetings

Available Locations: Sydney, Australia

About the Role:

In this role, you will be responsible for identifying and researching prospective Cloudflare accounts in our Enterprise segment (2500 or more employees and/or strategic logos in the region), conducting outreach to the appropriate contacts within each account, sourcing meetings, and running discovery calls using sales qualification frameworks (e.g., BANT and CHIIP).

You will be paired with Strategic/Enterprise Account Executives who will work to close opportunities that you source for them. You will also work with a variety of cross functional teams including product marketing, field marketing and sales enablement.

While there are activity benchmarks that lead to successful BDRs, this is an autonomous role that gives you the opportunity to be creative and proactive with your outbounding strategies. You will not be given a list and script to repeat. Instead, you are given a quarterly goal and can work with your manager to create methods to achieve them. 

You will not be expected to have a thorough understanding of Cloudflare products at the outset, but we do expect you to have a strong interest in our industry and product line. You will be responsible for identifying product-fits across a variety of companies so having a passion for Cloudflare is important. 

About the Team:

In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare.

This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will:

• Be the first point of contact for customers that need help finding solutions
• Develop your customer centric sales skills to deliver a stellar customer experience
• Learn Cloudflare’s products and services in detail

Similar to other roles that Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company.

Day in the Life of BDR at Cloudflare

• Own and meet target quota related to number of qualified opportunities, value of sales pipeline, and revenue
• Develop new business opportunities from paired AEs' named accounts (typically large-scale Enterprise companies)
• Identify target accounts with strategic timing and strong use cases through qualitative and data driven approach
• Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Help lead BDR team-wide campaigns or initiatives (we’re a collaborative group)
• Write emails and letters you’d love to open; make calls you’d love to receive; ask compelling questions
• Report, track, and manage sales activities and results using SFDC and Salesloft
• Play an active role in the creation and iteration of team processes

Examples of desirable skills, knowledge and experience

• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast-paced, dynamic environment
• Strong interpersonal communication skills
• Customer-oriented mindset with empathy and curiosity
• Aptitude to learn technical concepts/terms
• Ability to manage multiple tasks/projects simultaneously
  
• Track record of successful business development in Enterprise segment territory in tech sales environment
• 2+ year of experience in BDR or in a similar capacity in technology industry is preferred 
• Experience in Salesloft is a plus

At The Trade Desk, we build technology that’s reshaping the future of digital advertising — with a mission to make the open internet better for everyone through principled, intelligent advertising.  

Handling over 1 trillion queries per day, our platform operates 24/7, across continents and data centers, processing petabytes of data to deliver meaningful insights and measurable outcomes.

Our engineers are true end-to-end owners — designing, building, and delivering high-impact, data-driven systems that power decisions for advertisers globally. We thrive in an environment built on trust, empathy, collaboration, and shared ownership, where everyone has the autonomy to make meaningful impact.

We believe great systems are built by teams that trust each other, value craftsmanship, and take ownership of what they create. 

ABOUT THE ROLE: 
 

The Measurement Upper Funnel engineering team is based in APAC, with members in Hong Kong, Shanghai, and Sydney. Our Product Manager is based in West Coast, and we have a 30 mins virtual standup every morning to sync up. We are a distributed team by design and rely heavily on technology such as asynchronous messaging and video conferencing to stay informed and connected.

We have a highly productive technology team that enjoy a collaborative work environment that has involvement in end-to-end delivery of scalable technology solutions. We have a mindset of build it, ship it, own it.  Our teams are empowered to use the best tools and technologies for the job. We have a multi-cloud environment and we are going towards the microservices architecture. 

We develop our client facing products utilising .Net/.Net Core, Javascript (React), gRPC, REST API’s, Docker containers and Kubernetes.  We developed our big data processing backend utilizing Apache Spark and Flink.

• As end-to-end owners, our engineers actively participate in every stage of product development — from design and implementation to deployment and monitoring — delivering real impact for our clients. We work across a broad and evolving technology landscape, including Docker, Kubernetes, Terraform, GitLab, Bamboo, SonarQube, AWS, Azure, Aliyun, Databricks, and databases such as SQL Server, Vertica, and ClickHouse.
• We continuously explore new technologies and AI-powered tools that make us smarter and more efficient, embracing pragmatic innovation as our projects evolve.
• Quality is core to everything we build. We emphasize code reviews, automated testing, robust deployment pipelines, metrics, and continuous monitoring to ensure reliability and maintainability at scale.
• Our engineers also make an impact beyond code — through mentorship, teaching, leading by example, and participating in hiring and community building — helping shape a team culture grounded in trust, learning, and excellence. 

Who We Are Looking For: 

Skills and experience 

• Proven skills and interest in programming (C#, Java, or equivalent)
• Proven skills in SQL to query data from databases.
• Understanding of designing web-based and microservices architecture
• Understanding of Agile development methodology and development practices
• Experience in cloud-based platform experience (AWS, Azure or Aliyun)
• Understanding of database technologies such as row-based vs column-based RDBMS, Document, Key-Value.
• Understanding of data analytics tools and frameworks such as Apache Spark or Databricks, and familiarity with Python-based data analysis (e.g. NumPy or Pandas) is preferred.
    

Key Attributes 

• What and how you can contribute is what's important to us. Our consideration is not limited by the kind of education you have or the specific technologies you have experience with. Variety of technical challenge is one of the best things about working at The Trade Desk as an engineer, but we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and solve complex problems using the best tools for the job. 
• You are a creative thinker, not bound by "the way things have always been done". You can distill facts and insights to guide your work, and turn data into actionable decisions. What you know is less important than how well you learn and innovate. We don't need engineers who know all the answers; we need engineers who can invent the answers no one has thought of yet, to the questions yet to be asked.  
   

What we Offer: 
 

You will also get the opportunity, depending on your interests and aptitude, to work on large-scale distributed systems coordinating thousands of servers in cloud and physical data centers around the world, petabyte-scale data challenges, machine learning, advanced visualizations, and interactive user interfaces. 

There are a ton of reasons why TTD is a great company to work for, but here are the top 6 that we think you'll find most interesting: 

• We are a globally collaborative environment. You will have the opportunity to work with brilliant & diverse teams from all over the world  
• We celebrate continuous learning at TTD – here you will have opportunities to be sponsored for further education, certifications and we also have an in-house learning platform to support your further development 
• Our culture - We have a wonderful team of brilliant high achievers built on a culture of empathy, grit, collaboration, & ownership. We are an award-winning company – we have won ‘Great Place to Work’ awards across Australia, US, UK, Europe and Asia! 

• We offer an attractive compensation package, a flexible work environment, and beautiful offices with all the perks you’d expect — from snacks and catered lunches to wine and beer. You’ll also enjoy competitive equity and an employee stock purchase plan. We promote an environment of reward and recognition – At TTD, you will be recognised for your efforts and for each anniversary at TTD, we will celebrate you, and reward you for your contribution! 
• We promote an inclusive and diverse environment – we have many events and activities that truly make TTD a ‘Great Place to Work’ and promote inclusivity and diversity across our organisation. 

FEQ426R280

As the Data Warehousing Product Specialist in the Field Engineering team, you will be defining and driving our technical go to market strategy in the Asia Pacific and Japan region. 

You will be directly working with customers to guide and influence their data warehousing architecture and decisions. You will be acting as a trusted advisor for senior executives and your in-depth technical knowledge will ensure our customers are successful in leveraging Databricks to solve their business problems.

You will be the technical expert to support our field engineering teams internally and you will be expected to help enable the team to understand the key differentiators of our product against our competitors. You will partner with the Product Manager(s) to help to define the product direction based on local knowledge and inform our product strategy with our go-to-market field teams. You will not have any direct reports but will recruit and lead a group of specialists across the field dedicated to scale your impact. 

You will also be a thought leader externally to the market via speaking at conferences, online webinars, and blog posts. You will meet with customers to communicate the vision and gather feedback.

You have expertise in cloud-based data warehousing technologies, modern data platform architectures, traditional data warehousing techniques and preferably industry domain knowledge. You will excel in creating and articulating a compelling value proposition for our customers and enabling Account Executives and Field Engineers to operate effectively using best practices and assets that you own and develop.

The impact you will have:

• Lead the vision and strategy for Data Warehousing Adoption in Asia Pacific and Japan
• Develop materials for our GTM team to effectively communicate our value proposition
• Support our field teams in key strategic pursuit opportunities
• Lead a team of subject matter experts (SMEs) to scale your impact in local regions and enable the broader field team to have confidence in competing in the market
• Act as the thought leader to build confidence and relationships with our customers at the executive level
• Present externally at conferences, events and webinars and publish content to establish our position in the market
• Work with post sales and partners to establish migration best practices
• Act as a cross-functional representative with Product Management, Product Marketing and Engineering on our go-to-market motion

What we look for:

• 10+ years of experience in data warehousing and familiar with modern lakehouse architectures
• Deep technical knowledge of the Data Warehousing Product, e.g. Snowflake, BigQuery, etc.
• Trusted advisor to technical executives that inform strategic data decisions
• Proven track record of successful pre-sales experience in competitive situations
• Ability to define and executive strategic program cross functionally
• High impact communication internally and externally

Figma is looking for a Manager, Mid Market Sales to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma, we think outside the box, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.

We're growing and moving fast. Our next team member will have an agile, dynamic approach, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Manager, Mid-Market Sales, you will lead a team of Account Executives responsible for continuing the growth of our Enterprise product. You will report to the Senior Manager, Enterprise Sales.

This is a full time role held on a hybrid basis at our Sydney hub.

What you’ll do at Figma:

• Lead a team of motivated and diverse individuals to foster an environment of success
• Participate in customer and prospect meetings
• Assist in continual training and development, including mentorship, hiring and career growth
• Help shape and further develop sales processes and initiatives
• Interview, hire and train new team members as we scale the business and company

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role

We are looking for a stand-out Enterprise Sales Manager to further expand our successful business in the region. As an individual contributor, you will be responsible for facilitating our growth in Australia and New Zealand through the acquisition of new enterprise merchants and platforms. Alongside exceptional sales skills, you must be a strong networker and communicator who thrives in a fast-paced, diverse and entrepreneurial environment. Culture fit is crucial, our team acts with integrity, always puts the customer first and we enjoy what we do.

What you’ll do

• Understand the market and our ideal customer fit, and how we can solve business’ biggest problems with our market leading solution
• Generate new business for Adyen; Identify specific prospects/partners to approach, communicate the specific value proposition for their business, and establish long-term, successful partnerships
• Position Adyen products and services and articulate its value effectively through a complex sales cycle
• Work closely with mid-level to senior executives at interested businesses to successfully negotiate and close deals and support in on-boarding
• Partner with technology leaders and solution providers, and work closely with our Sales Support, Implementation and Account Management teams

About you 

• 8 years+ sales experience, with 5 years+ focused on hunting large enterprise businesses in the region
• Experience selling payment solutions, complex enterprise software, technical infrastructure or financial services
• Strategic negotiator who excels in effective communication
• Charismatic and a great team player 
• Entrepreneurial mindset, with the ability to manage projects independently and own your own success
• Proven track recording in consistently exceeding sales performance targets
• A relevant business network in Australia and New Zealand

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.