About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Staff Data Developer to join our Data & Intelligence division. Reporting to the Director of Data Engineering, you will design and implement scalable, complex data pipelines and infrastructure to power our data products.

As a senior member of the team, you’ll collaborate closely with data scientists, software engineers, and product managers to enhance the reliability and performance of our data systems, while influencing the enterprise-wide data architecture. You will also mentor junior engineers and drive best practices in data engineering.

What You’ll Do

• Design, develop, and maintain scalable, cost-effective, and reliable data pipelines for structured and unstructured data.
• Translate business needs into technical requirements and ensure alignment with product and customer success teams.
• Architect and implement data storage solutions (data lakes, warehouses, real-time processing systems) and supporting cloud infrastructure.
• Optimize pipelines for performance, scalability, cost-efficiency, and automation.
• Ensure data quality, integrity, and security across all systems.
• Evaluate and adopt new tools, technologies, and processes.
• Partner with DevOps and engineering teams for seamless deployment, monitoring, and troubleshooting.
• Document workflows and processes for knowledge sharing and maintainability.
• Stay current on industry trends in data engineering, ML, and cloud computing.
• Provide mentorship and technical leadership to junior engineers.

What You Bring to the Team

• 5+ years of hands-on experience with data software development.
• Experience with AlayaCare’s stack (Python, PHP, Vue.JS, AWS).
• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• Strong skills in DBT, SQL, Python, Snowflake, Iceberg, Spark, and AWS (ECS, S3, Aurora, RDS).
• Experience with streaming technologies such as Kafka, Kinesis, and Flink.
• Familiarity with Docker and Kubernetes.
• Expertise in dimensional data modeling and semantic layer design.
• Strong collaboration, communication, and problem-solving skills.
• Experience in Agile development methodologies.
• Mindset encouraging transparency, accountability, and trust.
• Experience in healthcare, home health, or medical devices is an asset.
• Familiarity with data governance concepts & tools is an asset.
• Bilingual in French and English is an asset.

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com. 

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection.

Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are looking for a Senior Director, Product Marketing to lead our global Product Marketing function and define how we bring our platform and agentic AI innovations to market. Reporting to the VP, Marketing, you will sit at the intersection of Product, Sales, Customer Success, and Marketing, building an AI-enabled go-to-market strategy that accelerates our Enterprise expansion while sustaining strong growth in the Mid-market segment.

You will evolve our solution marketing approach, turn market and customer insights into clear, differentiated narratives, and ensure our teams are equipped to communicate business value and outcomes – not just features – to prospects and customers.

What You’ll Do

• Lead and grow the Product Marketing team responsible for go-to-market strategy, pricing and packaging, messaging, positioning, content creation, and sales enablement.

• Define and champion a solution marketing approach that clearly articulates AlayaCare’s value proposition across key segments in Canada and the US, aligned with company and revenue goals.

• Centralize market knowledge across segments, competitors, regulations, and buyer needs, and use these insights to inform priorities, positioning, and investment decisions.

• Build and implement an AI-first product marketing strategy that uses AI responsibly to improve operational efficiency, deepen customer insights, and scale effective messaging.

• Own go-to-market strategy and execution for new products and features, aligning stakeholders in Product, Sales, Customer Success, and Marketing around clear launch plans and success metrics.

• Partner with Product, Revenue and regional market leaders to define and communicate where to focus (and where not to invest) across Enterprise and Mid-market segments.

• Develop and continually refine high-impact sales enablement assets, including value-based pitch and ROI decks, advocacy and reference materials, and competitive battle cards.

• Lead the collection and amplification of voice-of-market and voice-of-customer insights, including owning Customer Advisory Board programs, to guide product roadmaps and go-to-market.

• Own customer segmentation strategy so that messaging, packaging, and campaigns are tailored to the needs, buying behaviours, and personas within each target segment.

• Lead pricing strategy and competitive benchmarking to ensure alignment with business goals and maximize revenue potential across our portfolio.

• Partner closely with Customer Growth and Customer Success to design retention and expansion plays that drive account growth and customer value realization.

• Collaborate with Demand Generation and the broader marketing team on targeted campaigns that drive awareness, demand, and pipeline across priority segments.

• Track, report on, and optimize the performance of product marketing initiatives using data to measure impact on pipeline development, win rates, and revenue growth.

What You Bring to the Team

• 10+ years of product marketing experience in B2B SaaS, including at least 5 years in a leadership role owning teams and cross-functional outcomes.

• Proven success leading product marketing for both Enterprise and Mid-market customers, including designing and scaling effective GTM strategies for Enterprise.

• Demonstrated ability to lead messaging strategy and build frameworks that span the full customer journey with clear, differentiated value propositions.

• Deep understanding of B2B SaaS product marketing disciplines: positioning and storytelling, pricing and packaging, competitive analysis, segmentation, and revenue enablement.

• Experience operating in a rapidly scaling environment, with a track record of bringing structure, clarity, and focus to complex stakeholder groups.

• Strong leadership skills with the ability to hire, develop, and inspire a high-performing team.

• Excellent communication skills, with the ability to translate complex product and AI concepts into clear, compelling narratives for both technical and non-technical audiences.

• Exceptional cross-functional collaboration skills and the ability to influence and align leaders across Product, Sales, Customer Success, Finance, and Marketing.

• Analytical mindset and comfort working with data to surface insights, test hypotheses, and continuously refine GTM strategies.

• Demonstrated working knowledge of AI and agentic approaches, with practical examples of how you have applied AI tools and techniques to improve day-to-day work and marketing impact.

• Bachelor’s degree in Engineering, Marketing, Business, or a related field; an MBA or advanced degree is an asset.

• Experience in vertical SaaS and/or healthcare software is considered an asset.

Location and Work Model

This role is based in the Greater Toronto Area. At AlayaCare, our hybrid model includes set in-office collaboration days at our Toronto office, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every feature you help bring to market will support better, more connected, and more human care in the community.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, mobility opportunities, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Ready to Join Us?

Apply today and help shape how home and community care is delivered with the power of SaaS and agentic AI. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com

We’re hiring an Engineering Manager (SaaS) 

• 🗓️ Full-time | Permanent  

• 📍 Preferred location: Sydney based 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Software Engineering Manager who’s ready to bring their outcome-focused leadership & passion for developing engineers to the table. Reporting to the Director of Engineering, you’ll lead an Australia-based team of software engineers working across product domains to deliver and maintain features in our flagship SaaS platform for ANZ customers. You’ll create clarity, set an ambitious but realistic delivery pace and build a high-performing team that’s proud of the impact they have on the care sector. 

Your days will involve: 

• Leading, coaching, and motivating a team of engineers, supporting their growth, ownership and impact while keeping team health front and centre 

• Owning delivery outcomes - setting direction and ways of working, anticipating risks, and ensuring the team reliably ships high-quality software that delights customers 

• Translating business objectives into technical plans, prioritising work that improves product reliability, scalability and performance 

• Participating in technical discussions, code and incident reviews (without needing to be the most senior technologist in the room) and using them as opportunities to raise the bar on engineering excellence 

• Collaborating closely with Product, Design, Customer and other Engineering teams to solve interconnected problems and ensure customer satisfaction 

• Championing pragmatic AI adoption - encouraging the team to use AI-powered tools and practices to safely improve developer productivity, code quality and reliability 

• Onboarding & developing top talent, running performance and impact reviews and creating an inclusive environment where people can do their best work. 

You’ll thrive in this role if you: 

• Bring 3+ years’ experience leading software engineering teams in a technical environment, with strong cross-functional leadership and organisational skills 

• Have a degree in Computer Science, Engineering/a related field or equivalent practical experience 

• Have strong knowledge of modern software development practices (e.g. continuous delivery, testing, observability) & experience working with API-based systems 

• Are eager to be at the forefront of AI adoption & usage within your team 

• Are an excellent communicator, able to translate technical and business concepts into approachable language for different audiences 

• Are known for building healthy, high-performing teams - setting clear expectations, giving great feedback & balancing reports’ autonomy with accountability 

• Stay current with industry trends and enjoy evolving how your team works to improve reliability, quality and speed of delivery 

• Take pride in your work and care deeply about the impact your team has on customers. 

Bonus points if you: 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare products or a similar care software product 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company; we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

The Director, Finance & Controller (Global Corporate Controller) oversees the financial integrity of AlayaCare on a global scale. This role leads our corporate accounting and financial reporting function, including strategic financial planning, consolidated reporting under IFRS, tax compliance across multiple jurisdictions, and continuous improvement of our accounting processes. You will partner closely with the VP, Finance and cross-functional leaders to provide accurate financial analysis, effective risk management, and sound policies that support AlayaCare’s long-term growth. The Director, Finance & Controller leads a team of 4–7 direct reports and up to 10 indirect reports across North America and Australia/New Zealand.

What You’ll Do

• Lead the preparation of quarterly and annual consolidated financial statements under IFRS, including cash flows, note disclosures, MD&A and earnings releases.

• Serve as the key point of contact for external auditors, overseeing preparation, coordination and support for all external audits.

• Oversee the month, quarter and year-end close and reporting processes, ensuring accuracy, timeliness and compliance with IFRS.

• Provide technical accounting guidance and position papers for new, complex or non-standard transactions across North America and ANZ, ensuring consistent policies and treatments.

• Collaborate closely with the FP&A team on monthly reporting, analysis and insights that inform strategic decision-making.

• Lead, coach and develop a high-performing accounting team, including direct and indirect reports across regions, and support recruitment and onboarding of new team members.

• Oversee weekly payment runs, including review of expense reports and vendor invoices to ensure timely and accurate disbursement of funds and strong controls.

• Ensure compliance with income and sales tax requirements across Canada, the US and ANZ, coordinating with external consultants and overseeing related filings.

• Manage stock-based compensation accounting under IFRS, including accounting entries, vesting events and related employee documentation.

• Drive continuous improvement of financial policies, processes and systems to promote financial health, optimize cost structures and mitigate financial risks globally, while supporting the VP, Finance with ad hoc projects and strategic initiatives.

What You Bring to the Team

• 8–10 years of experience in global financial management and corporate accounting roles, including leadership of a corporate controllership or equivalent function.

• Bachelor’s degree in Finance, Accounting or a related field and a recognized CPA designation (or international equivalent).

• Deep knowledge of IFRS, tax regulations and external financial reporting requirements for multi-entity, multi-jurisdiction organizations.

• Proven experience preparing consolidated financial statements, leading audits and partnering with external auditors.

• Strong experience with financial modelling, forecasting and analysis to support strategic decision-making.

• Demonstrated leadership skills with the ability to inspire, coach and develop a high-performing finance and accounting team across regions.

• Exceptional analytical and problem-solving abilities, with strong communication skills to collaborate effectively with technical and non-technical stakeholders globally.

• Big 4 audit experience and familiarity with the SaaS industry, ideally including NetSuite and Shareworks or similar systems.

Location and Work Model

This role is based in the Greater Toronto Area. At AlayaCare, our hybrid model includes set in-office collaboration days, and it is expected that team members are present in the office on those days to foster connection, innovation and teamwork.

Why Join AlayaCare?

Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every decision you make and every process you improve contributes to making care more connected, accessible and human.

Grow in a High-Trust Culture
We believe in transparency, feedback and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility and a promote-from-within philosophy.

Balance That Works for You
We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation, we make sure you have the space to recharge, contribute to your community and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits and social activities, both in person and virtual, create meaningful connections across our global teams.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com 

#LI-Hybrid #LI-JM1

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We’re looking for a Senior Automation and Integration Developer to join our Customer Success organization and play a key role in how our customers integrate with and unlock value from AlayaCare. Reporting to the Director, Data Engineering & Automation, the Senior Automation and Integration Developer is a hands-on technical role responsible for building complex customer integrations and data solutions. This role will work across Python services, AWS infrastructure, data pipelines and SQL exports — while also engaging directly with customers to scope and troubleshoot solutions. You will be building patterns and reusable components as part of these integrations.

What You’ll Do

In this role, you will:

• Design, build, and maintain Python-based services, orchestration, and internal tooling that power customer integrations and data workflows.

• Develop reusable patterns and components for customer integrations, including elements that power and integrate with visual workflow builders.

• Integrate customer data using Python and/or visual workflow builders, and deliver ad-hoc and recurring data exports using scalable patterns in SQL and Python.

• Design, build, and optimize ETL/ELT pipelines, and manage supporting AWS infrastructure (Lambda, API Gateway) and Postgres from initial buildout through ongoing maintenance.

• Debug and troubleshoot issues across development, UAT, and production environments, investigating anomalies from database changes, automation triggers, and upstream integrations.

• Validate and test data exports for accuracy, completeness, and alignment with customer expectations, and help establish automated testing for data pipelines. 

• Create and maintain technical documentation, export specifications, and sample outputs to support both internal teams and customers.

• Work directly with customers to scope technical requirements, troubleshoot issues, translate business and accounting needs into technical solutions, and clearly explain constraints and options.

• Review code, reinforce patterns and standards across the team, and act as a reliable technical point of contact for cross-functional partners.

• Support and coach team members when they are blocked, contributing to a culture of quality, knowledge sharing, and continuous improvement.

What You Bring to the Team

• 4–6 years of experience in software development, data engineering, or a similar technical role.

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Data Engineering, or equivalent experience.

• Strong Python skills (intermediate or above), with experience writing production-grade code.

• Strong SQL skills, including complex queries, optimization, and data modeling.

• Familiarity with data and software design patterns and principles (for example, DRY, star schema).

• Conceptual familiarity with orchestration tools such as Airflow, Prefect, Dagster, or similar technologies.

• Self-directed and comfortable taking ambiguous problems from definition through to resolution.

• Strong analytical and debugging skills, with the ability to trace where data went wrong across complex systems.

• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders and participate confidently in customer-facing technical discussions.

Nice to have:

• Experience with AWS (Lambda, API Gateway, etc).

• Experience with infrastructure as code (Terraform).

• Familiarity with YAML and PHP (used in some legacy code paths).

• Experience with orchestration tools such as Airflow.

• Experience with healthcare integrations or standards such as HL7/FHIR and tools like Iguana or Mirth Connect.

• Experience with analytical databases such as Snowflake or ClickHouse.

• Background in healthcare or SaaS professional services.

• Experience with CI/CD and GitHub-based development workflows.

Location and Work Model

This role is based remotely in the United States. 

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com

#LI-JM1 #LI-Remote

We’re hiring a HR Generalist! 

• 🗓️ Part-time (22.8 hours/week) | Permanent
• 📍 Preferred location: Sydney
• 🏡 Hybrid working: 1 day in CBD office per week 

Does a competitive salary package with company stock, 3 wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

The Role: 

We’re on the lookout for a HR all-rounder who’s ready to bring their creative EVP skills, candidate-obsessed mindset & analytical HR brain to the table. Reporting to the Senior Regional HR Manager, you'll help to drive our People & Talent solutions for our incredible ANZ team.  

We are open to this part time role being worked across 3 full days/week with Monday/Friday anchors, or spread out across the week with shorter days. 

Your days will involve: 

• Talent acquisition - Owning the full ANZ hiring journey: turning great briefs into stand‑out ads, running smooth interviews and checks, preparing offers and contracts, keeping Greenhouse (our ATS) data sharp while supporting ANZ and global TA / EVP projects 

• HR operations & employee lifecycle - Being the go‑to person for everyday HR questions and letters, keeping employee records accurate, and making onboarding, offboarding and key workflows (office attendance, RTW exemptions, salary sacrifice approvals) run smoothly 

• HR business partnering - Partnering with the Senior Regional HR Manager to support performance, conduct and engagement, giving managers practical first‑line HR advice backed by clear people data, and building your experience in improvement plans, restructures, investigations and keeping HR policies and guides up to date 

• Office management & employee experience - coordinating day‑to‑day office needs (especially Sydney but assisting with our other ANZ offices), supporting WHS admin, helping deliver ANZ engagement activities and events, and playing an active role in a positive, inclusive office culture that reflects AlayaCare core values 

• Projects & collaboration - Contributing to ANZ and global HR projects by gathering data, preparing materials, coordinating meetings and building strong working relationships with Global People & Culture colleagues across regions. 

You’ll thrive in this role if you: 

• Bring at least 2 years of experience in TA/HR, including running end-to-end recruitment and supporting generalist HR activities like on/offboarding and HR documentation 

• Have a relevant qualification (HR, Business, Psychology or similar) or equivalent hands-on experience in a fast-paced, high-growth or tech/SaaS environment 

• Have an open & learning mindset, eager to take on ad-hoc HR tasks & improve processes where possible 

• Have experience using AI to increase efficiency where possible 

• Are comfortable working with HRIS and ATS tools, keeping employee and recruitment data accurate and up to date 

• Have a solid grounding in Australian employment basics, office admin and WHS, and are keen to keep building your HR and ER knowledge  

• Communicate clearly and respectfully, building strong relationships with stakeholders & being accountable 

• Are known for your organisation, detail-focused and proactive nature - you plan your workload, meet deadlines, flag risks early and handle confidential information with professionalism. 

Bonus points if you: 

• Have worked in HR/Talent within SaaS/Tech  

• Have experience with Greenhouse/BrightHire AI/Bamboo HR 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 1 day/week in office (you can do more or the rest can be WFH) 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 3 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: people-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

About AlayaCare

At AlayaCare, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform helps care providers around the world manage their workforce, scheduling, billing, and clinical workflows so they can deliver better outcomes for the people they support.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

As a Senior Financial Planning & Analysis (FP&A) Business Partner, you play a critical role in shaping how financial insights guide decision-making across AlayaCare. Sitting within the broader Strategic Finance team, you help connect strategy, operations, and financial performance by turning data into clear, actionable insights.

You partner closely with Product & Engineering and other functional leaders to bring visibility into R&D investments, resource allocation, product performance, and cost efficiency. You’re deeply involved in month-end reporting, forecasting, budgeting, and KPI tracking, with a strong focus on SaaS metrics. In this role, you don’t just report on the numbers—you influence the way leaders think about trade-offs and long-term growth.

What You’ll Do

Budgeting & Forecasting

• Lead the budgeting process and ongoing forecasting cycles for Product & Engineering and other assigned teams (annual, quarterly, and monthly updates).

• Track and forecast key cost drivers, including cloud infrastructure spend, headcount-related costs, and product development investments.

• Make sure budgeting and forecasting processes stay aligned to AlayaCare’s strategic priorities.

Financial Analysis & Insights

• Conduct in-depth financial analyses to identify trends, risks, and opportunities in forecasts and plans.

• Perform variance analyses between actuals and forecasts, highlighting drivers and recommending actions to improve performance.

• Provide practical insights on unit economics, ROI on product initiatives, and cost-efficiency, helping leaders understand the impact of their decisions.

Performance Monitoring & Reporting

• Monitor, refine, and develop KPIs in partnership with operational leaders, ensuring they reflect how the business actually runs.

• Prepare and present monthly financial reports that are accurate, transparent, and timely.

• Collaborate with cross-functional teams to validate assumptions and maintain a strong, single source of truth for financial reporting.

Business Partnering

• Act as the primary finance partner for Product & Engineering leadership and other key stakeholders.

• Support strategic initiatives with financial guidance on product roadmaps, engineering resourcing, and cloud cost management.

• Run scenario analyses to assess the financial impact of new product launches, feature rollouts, and major engineering investments.

What You Bring to the Team

• Bachelor’s degree in Finance, Accounting, or a related field; a CPA designation is preferred.

• 4+ years of FP&A experience, ideally in a high-growth or SaaS environment, with a track record of delivering strategic, decision-ready insights.

• Strong understanding of SaaS business models, metrics, and KPIs; direct experience in SaaS FP&A is a significant asset.

• Excellent numerical, analytical, and problem-solving skills, including experience building and maintaining complex financial models.

• Clear and concise communicator with strong verbal and written storytelling skills—you can move seamlessly from details to the bigger picture.

• Fluency in English is required; bilingual proficiency in French and English is a strong asset.

• Self-motivated, independent, and detail-oriented, with solid organizational skills and comfort managing multiple priorities.

• High proficiency in Excel; familiarity with Adaptive Insights and Looker (or other BI tools) is an asset.

• Experience partnering with Product & Engineering teams, or other technical functions, is an asset.

Location and Work Model

AlayaCare supports a flexible hybrid working model. We value in-person collaboration and expect team members to be in the office on a regular basis (2x per week), while still offering flexibility for work performed outside the office.

For this role, the preferred candidate location is within the Greater Toronto or Montreal Area.

Why AlayaCare?

Mission-Driven Work

• Help build software that directly supports care providers and improves outcomes for patients and families.

• Join a company that is scaling with purpose in the post-acute care space.

A High-Trust Culture

• Work in an environment that values transparency, direct feedback, and assuming good intent.

• Share your career goals openly and be supported in reaching them through mentorship and internal mobility.

Growth, Flexibility, and Well-Being

• Promote-from-within culture with room to grow across teams and geographies.

• Hybrid-first model with flexibility, “Wellness Fridays,” and a flexible vacation policy.

• Paid Volunteer Time Off (VTO) and company wellness days so you can recharge and give back.

Benefits That Matter

• Equity in a well-funded, high-growth company.

• Comprehensive group benefits, including telemedicine.

• Lifestyle and productivity spending accounts.

• Parental leave top-up and family support programs.

Better outcomes, better belonging

Our team members are unique—just like our products and the customer groups we serve. People at AlayaCare bring different strengths, perspectives, and experiences to their roles and to the solutions that enable better care. We are committed to a people-centric culture where everyone belongs and feels heard.

We continuously evolve our approach to Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) across our policies, total rewards, learning programs, and community partnerships. All qualified applicants receive equal consideration.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some early screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you can request a human review.

If you require accommodation as part of the recruitment and selection process, please contact talentacquisitionteam@alayacare.com. We do not accept unsolicited agency or headhunter résumés.

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the role

Reporting to the Director of Customer Success Management (Canada), the Enterprise Customer Success Manager is responsible for setting and managing the strategic plan for large and enterprise customers. You will drive the client journey to ensure customers realize return on investment from their implementation of AlayaCare Cloud. As a subject matter expert in the markets you support, you will lead executive relationships, guide customers through adoption and expansion, and act as a key voice of the customer within AlayaCare.

Your primary focus will be to enhance retention, deepen adoption, and foster growth across a portfolio that includes some of AlayaCare’s most valued enterprise clients. As a strategic leader, you will be the main executive touchpoint, delivering Quarterly Business Reviews and ongoing recommendations to optimize the customer lifecycle. In close partnership with Implementation and other cross-functional teams, you will help ensure the health and satisfaction of stakeholders across complex enterprise organizations.

What you’ll do

• Define the client journey for enterprise customers, setting clear expectations for key milestones and ROI established during the sales cycle.

• Build trusted advisor relationships with senior and executive stakeholders, developing influential partnerships that help customers achieve their strategic objectives.

• Own and manage a healthy portfolio of large and enterprise accounts, driving strong Net Promoter Scores and best-in-class net dollar retention.

• Provide proactive stakeholder updates during implementation and beyond, advocating for customer needs and helping to mitigate risks before they become escalations.

• Respond quickly and effectively to escalated customer issues, coordinating internal teams to drive fast, durable resolutions.

• Deliver polished Quarterly Business Reviews that highlight outcomes, uncover new use cases, and align customers on best practices and product roadmap opportunities.

• Monitor and maintain customer health scores, using data and indicators to prioritize outreach, interventions, and expansion plays.

• Identify and pursue account growth opportunities, including upsell and cross-sell motions, in partnership with Sales and other go-to-market teams.

• Reduce churn by strengthening relationships, driving adoption of key features, and ensuring customers continue to see value over time.

• Influence customer lifetime value by optimizing product adoption, customer satisfaction, and overall health across your portfolio.

What you bring to the team

• Bachelor’s degree in Business, Economics, Commerce, Finance, or a related field, or equivalent combination of education and experience.

• 5+ years of experience in a customer success or account management position in a B2B environment.

• Experience working in SaaS or with post-acute healthcare software solutions.

• Proven track record managing and nurturing executive-level relationships, including handling escalations with senior stakeholders.

• Ability to anticipate customer needs, innovate, and thrive in a fast-paced, evolving environment.

• Strong written, verbal, and presentation skills, with the ability to craft compelling, data-informed narratives for executive audiences.

• Experience developing market-specific strategies and plans based on industry best practices (for example, pre-sales or consulting) to improve growth efficiency and net dollar retention.

• Highly collaborative team player with strong relationship-building and interpersonal skills.

• Commitment to a culture of transparency, accountability, integrity, and high ethical standards.

Location and work model

This role is based in Toronto, Ontario. At AlayaCare, our hybrid model includes set in-office collaboration days (twice per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork, where applicable based on location.

Why join AlayaCare?

Work with purpose
At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every customer conversation, every recommendation, and every strategic plan you shape contributes to making care more connected, accessible, and human.

Grow in a high-trust culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance that works for you
We value flexibility and well-being. From Wellness Fridays to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits that matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

Ready to join us?

Apply today and be part of a company that makes a real difference in the future of home and community care.

Not the right role for you?
Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com

#LI-JM1 #LI-Hybrid

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring a Senior Site Reliability Engineer!

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney, Brisbane, or Melbourne. Open to Perth based for the right candidate! 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Senior Site Reliability Engineer who’s ready to bring their self-starting nature, AWS experience & analytical mind to the table. Reporting to the SRE, Engineering Manager, you'll help drive the reliability of our live SaaS solutions across the region. 

Your days will involve: 

Development, Automation, and Tooling 

• Design, build, and maintain infrastructure and platform services, including Kubernetes and observability tooling 

• Implement infrastructure as code, configuration management, and automated testing to ensure reliable, repeatable environments 

• Contribute to code and configuration reviews to improve scalability, maintainability, and reuse. 

• All the above using AI first mindset and development tooling such as Cursor and Kiro. 

• Build and tune AI Agents to accelerate delivery, and automate repetitive tasks. 

Reliability and Operations 

• Monitor production systems, troubleshoot issues, and improve logging, monitoring, alerting, and runbooks 

• Participate in on-call rotations, incident response, and post-incident reviews to improve long-term reliability.  

Requirements and Collaboration 

• Partner with Product, Engineering, and development teams to translate requirements into practical infrastructure solutions. 

• Identify risks related to operability, security, performance, and cost, and recommend appropriate trade-offs.  

Continuous Improvement 

• Contribute to operational quality through runbooks, security practices, performance tuning, and process improvements 

• Proactively identify issues, raise concerns, and stay current with emerging SRE practices and technologies. 

You’ll thrive in this role if you: 

• Bring 5+ years of experience in SRE/DevOps or a similar role 

• Believe that AI agents can be better than humans at certain tasks and are interested in maximizing their usage 

• Have solid hands-on experience with AWS and Terraform 

• Have practical experience running workloads on Docker & Kubernetes  

• Are known for your problem-solving skills and your ability to work well autonomously 

• Are proficient in at least one development or scripting language (such as Python, Go, Bash) 

• Have practical knowledge of infrastructure as a code (CloudFormation or Terraform) 

• Have some knowledge of APM, logging & metrics systems (New Relic, Prometheus or ELK)  

• Have some background knowledge of system & network security fundamentals 

• Have some experience participating in incident management 

Bonus points if you: 

• Have knowledge of databases (such as MySQL/PostgreSQL) 

• Have Azure experience 

• Have knowledge of the aged or disability care sector 

• Have previous experience with AlayaCare/Procura products 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers; how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale.

You’ll be accountable for team health, technical direction, and delivery: keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems.

What You’ll Do

People & Coaching

• Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR.
• Participate in the recruiting process to grow the team.
• Provide clear expectations, regular feedback, and career development aligned with our engineering career framework.
• Cultivate a team culture grounded in ownership, growth, and mutual trust.

Performance & Delivery

• Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work).
• Maintain a single, coherent view of priorities, scope, and timelines, and keep stakeholders informed.
• Re‑plan when reality changes: call out risks early, renegotiate scope, and avoid quiet date slips.
• Take end‑to‑end responsibility for reliability of EVV/VV/IVR flows, including internal SLAs for high‑severity customer issues.
• Partner with our reliability and customer teams to triage, resolve, and prevent incidents.
• Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes.
• Encourage thoughtful experimentation that supports the team’s effectiveness, articulates domain challenges with clarity and precision, and invests in innovation deliberately, balancing opportunity with operational discipline.
• Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process.
• Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data).
• Turn recurring issues into shared initiatives (for example, mapping/config improvements with billing teams, better tooling with platform and data).
• Represent the team in planning forums, status reviews, and customer‑facing discussions when needed.

Technical & Operations

• Work with senior engineers to define and evolve the architecture for:

• Event-driven system migration.
• Visit Verification performance (query patterns, background jobs, pagination, caching).
• IVR call flows and their integration with the rest of the platform.

• Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals.
• Champion end‑to‑end visibility for visits: from capture, through verification, into EVV exports, and on to payers and aggregators.
• Sponsor “safety net” work (e.g., reports and tools that detect missing or duplicated visits before they impact billing).
• Work with reliability and data teams to ensure the right monitoring, alerting, and dashboards are in place.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 5+ years of hands-on experience in a SaaS environment, leading backend or full‑stack teams.
• Proven track record delivering complex projects with multiple stakeholders and dependencies.
• Hands‑on background as a software engineer; comfortable discussing designs, code, and trade‑offs in systems built with technologies like Python, SQL, and AWS/Kubernetes (or similar stacks).
• Experience improving reliability: incident response, post‑incident review, and building the guardrails and tooling that reduce incidents over time.
• Strong organizational and project management skills: you can coordinate several streams of work at once and keep plans and backlogs up to date.
• Excellent communication skills - able to explain technical and domain concepts to both engineers and non‑technical stakeholders.
• High ownership, empathy, and resilience: comfortable working in a domain with legacy systems, regulatory constraints, and partial migrations.
• Experience in healthcare, payments, or other regulated domains where correctness and auditability matter is an asset.
• Experience with feature flagging, modern observability tools, and CI/CD practices is an asset.
• Familiarity with event‑driven architectures, background job systems, and file‑based or API‑based integrations with external partners is an asset.
• Exposure to EVV, Medicaid, or Revenue Cycle Management concepts is an asset.
• Bilingual in French and English

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. 

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company—we’re a team of people passionate about transforming home and community care. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

The Director, Revenue Operations is responsible for driving alignment, predictability, and scalable growth across our go-to-market (GTM) organization as AlayaCare continues to scale from $100M+ ARR toward $500M+. Acting as the connective tissue across Sales, Marketing, Customer Success, Finance, and Product, this role co-owns GTM strategy, planning, and operating cadence to enable consistent, data‑driven execution across regions.

Reporting to the Senior Director, Revenue Enablement, you will own the end-to-end revenue lifecycle and lead a multi-disciplinary Revenue Operations function spanning Sales Operations, Marketing Operations, and Data & Analytics. You will architect and scale a sophisticated, AI-enabled Revenue Operations function that improves funnel performance, enables next-best-action decisioning, and reduces operational complexity—while building a culture of accountability, transparency, and continuous improvement.

What You’ll Do

• Drive GTM alignment and planning by co-owning strategy, annual/quarterly planning (targets, segmentation, coverage, territories, capacity), and operating cadence across Sales, Marketing, Customer Success, Finance, and Product.

• Unify GTM strategy, roles, and metrics across North America and Australia/New Zealand, balancing global consistency with regional needs.

• Act as the revenue optimization owner for the GTM organization, identifying gaps to plan and leading cross-functional initiatives to improve funnel conversion, sales productivity, NRR, CAC payback, and long-term revenue growth.

• Own the end-to-end revenue lifecycle across land, expand, renew, and churn, building NRR/lifecycle dashboards that connect acquisition, adoption, expansion, and renewal to highlight where to invest for maximum long-term value.

• Design an AI-enabled, agentic GTM operating system that leverages automation, AI agents, and advanced analytics to reduce manual work, improve forecast accuracy, surface next-best actions, and orchestrate workflows across the funnel.

• Lead market segmentation and coverage design (ICP tiering, account/territory planning, coverage models) across SMB, mid-market, and enterprise to ensure capacity and focus are aligned to whitespace and revenue goals.

• Maintain a single source of truth for revenue performance by owning revenue reporting, analytics, and forecasting, and providing executives with clear insights and data-driven recommendations.

• Own and optimize the Revenue Operations tech stack (e.g., HubSpot, DealHub, SMS, marketing automation, and related tools), ensuring systems are integrated, automated where possible, and effectively adopted by GTM teams.

• Oversee the lead-to-cash process, ensuring systems, workflows, and policies across marketing, sales, contracting, billing, and renewals are streamlined, scalable, and aligned to revenue goals.

• Partner with Marketing, Sales, and Revenue Enablement to design and operationalize GTM plays (vertical, use-case, competitive), optimize inbound/outbound/partner/product-led funnels, and turn strategy into measurable execution.

• Collaborate with Product, Product Marketing, Finance, and Sales to inform pricing and packaging strategy using data on win rates, discounting, deal size, and retention, providing recommendations to improve ACV and NRR.

• Lead and coach a high-performing RevOps team (Sales Ops, Marketing Ops, Data & Analytics), providing clear charters and building a culture of accountability, transparency, continuous improvement, and effective cross-functional collaboration.

• Own governance and integrity of GTM data across the revenue tech stack—establishing CRM data standards, pipeline hygiene policies, and inspection cadences so leadership can trust the data used for reporting, forecasting, and strategic decision-making.

What You Bring to the Team

• 8–10 years of progressive experience in Revenue Operations, Sales Operations, or Business Operations in B2B SaaS, including experience in $100M+ ARR and high-growth (3x+) environments.

• Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, or a related field (or equivalent experience).

• Demonstrated experience designing and scaling modern GTM systems powered by AI and automation (e.g., AI-assisted forecasting, propensity/lead scoring, next-best-action recommendations, sales workflows).

• Proven track record driving alignment across Sales, Marketing, Customer Success, Finance, and Product to achieve predictable, scalable revenue growth.

• Deep fluency in SaaS and GTM economics (ARR, NRR, GRR, ACV, sales velocity, pipeline coverage, CAC/CAC payback, LTV) and the ability to translate insights into GTM design and investment decisions.

• Hands-on experience with forecasting, pipeline management, territory planning, and performance tracking at scale.

• Expertise in revenue data governance, reporting, and analytics, including building dashboards and translating complex data into clear, executive-ready recommendations.

• Proven ability to design, optimize, and implement systems, processes, and tools that drive operational efficiency and scalability; experience with platforms such as HubSpot, Gong, DealHub, and subscription management solutions is preferred.

• People leadership experience, building and leading high-performing teams and cultivating a culture of accountability, transparency, and continuous improvement.

• Excellent executive communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels, including C-suite.

• A strategic mindset paired with operational rigor—comfortable setting vision while also diving into details to execute with precision.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every project, process, and insight you drive contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. You’ll feel safe sharing your ideas and career goals, and be supported through mentorship, career mobility, and our promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off and flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities—both in-person and virtual—create meaningful connections across our global teams.

Location and Work Model

This role is based in the Greater Toronto Area (Canada).

At AlayaCare, our hybrid model includes set in-office collaboration days (twice per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care.

Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era.

This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company. Leads a small, high-caliber team of AI Automation Specialists and acts as the connective tissue between strategy, operations, and technology.

What You’ll Do

• Map current workflows across key business areas (e.g., Sales, Customer Success, Implementations, Support, Product, Finance, People).
• Quantify baseline performance (cycle times, FTE effort, handoffs, error rates, customer experience impact).
• Redesign workflows that are AI-first, leveraging agents, automation, and integrations rather than simply digitizing existing processes.
• Build clear, visual process documentation and playbooks that can be adopted by teams.
• Identify, prioritize, and maintain a portfolio/backlog of AI workflow initiatives, balancing impact, feasibility, and risk.
• Lead discovery, experimentation, and pilot phases to validate new workflows quickly.
• Work closely with AI Automation Specialists to translate redesigned workflows into concrete solutions using tools like Claude, Glean, AlayaFlow, and other automation platforms.
• Define success metrics and ensure each initiative has a clear business case and measurable outcomes (e.g., time saved, revenue impact, quality improvements).
• Partner with the CEO and executive team to align on priorities, trade-offs, and sequencing of transformation initiatives.
• Collaborate with leaders in Product, Engineering, Operations, Revenue, Customer Success, and Finance to ensure workflow changes are realistic, adopted, and sustained.
• Lead change management for new ways of working: training, communication, documentation, and reinforcement mechanisms.
• Present clear, concise updates and recommendations to senior leadership and, where appropriate, the Board.
• Lead, coach, and develop AI Automation Specialists, setting a high bar for quality, pace, and impact.
• Establish and continuously refine standards, templates, and best practices for workflow mapping, AI solution design, and measurement.
• Foster a culture of experimentation, learning, and continuous improvement around AI-enabled work.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 3–8 years of experience in management consulting (e.g., BCG, Bain, McKinsey) or a similarly rigorous strategic/operational transformation role.
• Proven track record in process mapping, operating model design, or large-scale business transformation.
• Demonstrated experience leading complex, cross-functional initiatives from diagnosis through implementation.
• AI native: Daily user of tools like Claude, Glean, ChatGPT, Copilot, Cursor, etc.
• Comfortable designing and iterating prompts, workflows, and agent-based solutions.
• Strong intuition for where AI can create leverage vs. where traditional process or product changes are
• more appropriate.
• Excellent structured communication skills (written and verbal), with the ability to distill complexity and influence senior stakeholders.
• Strong analytical skills and data literacy; able to quantify impact, build business cases, and interpret operational data (spreadsheets, dashboards; SQL or similar a plus).
• Experience working in or with B2B SaaS organizations; interest in or exposure to healthcare/home care is a plus.
• • Experience implementing AI or automation solutions in real business workflows (e.g., agentic workflows, RPA, workflow orchestration platforms).
• Familiarity with API-based integrations, data platforms, and modern SaaS tooling.
• Prior experience in a scale-up environment or internal strategy/operations team. (an asset)
• Exposure to revenue operations, customer lifecycle optimization, or service delivery optimization (an asset)
• Bilingual in French and English (written & spoken)

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com.

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our Platform division. Reporting to the Director of Engineering, you will lead teams of Developers who are dedicated to product development and the ongoing enhancement of features within our SaaS application. By applying a deep understanding of the AlayaCare business, they ensure context and impact are clear, while driving accountability through ambitious yet realistic delivery plans.

As a Manager, Software Development you will cultivate a strong team identity while coaching and mentoring each team member. In the Platform division, the teams own the shared backend services and shared product features such as authentication, background jobs, configuration, integrations, eventing, notifications, roles and access control, organization hierarchy, secure messaging, document management, tasks, and data onboarding tooling.

What You’ll Do

People & Coaching

• Develop, foster and mentor a team of developers to deliver impactful solutions and grow their careers while driving the success of our platform.
• Motivate and support team members to achieve the targets
• Maintain proficient knowledge of industry trends and technology innovation
• Build and maintain a strong professional network to proactively source and attract top talent; serve as a brand ambassador for AlayaCare and own the end-to-end interview process while collaborating with the recruitment team
• Establish and execute impactful onboarding process to improve the team members’ experience.

Performance and delivery

• Accountable for delivering commitments and driving successful business results. Set direction and an operational model for the team(s) by anticipating strategic challenges, establishing processes, and business opportunities.
• Establish a high-performance culture by setting inspirational, measurable, and practical performance targets.
• Lead performance management and impact assessments for direct reports. Be accountable for the team(s)’s health and productivity.
• Translate business objectives into software delivery activities.

Technical and Operations

• Continuously define, prioritize, and execute technical initiatives to improve the reliability of systems managed by the team.
• Participate in architectural/technical design activities, code reviews and incident reviews, using them as opportunities to foster technical and process excellence.
• Actively code on a daily basis, leveraging AI-powered tools such as Claude or Cursor to stay at the forefront of AI capabilities and effectively support both the team and the broader organization
• Collaborate effectively with other teams and disciplines to solve interconnected problems and to ensure customer satisfaction.
• Establish, rollout, monitor, and continuously improve the technical and operational standards and best practices for the team(s).

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, software engineering or related fields.
• Minimum 2+ years of people management experience in a technical industry, including strong cross-functional leadership
• and organizational skills.
• Excellent written and oral communication skills, with an ability to express technical and business concepts in
• approachable terms.
• Strong knowledge of contemporary software development practices, and opinions on how to best deploy them ((CI/CD, trunk-based development, feature flags, observability, test automation, incident response)
• Strong knowledge of AI-assisted development practices combined with a proactive approach to keeping pace with advancements and guiding teams in adopting them thoughtfully and effectively
• Experience with SaaS platforms and multi-tenant architectures is an asset.
• Bilingual in French and English

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

AI at Work

At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment.

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. 

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company — we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 650+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are looking for a Senior Front-End Developer to help design, build, and improve the AlayaCare platform from idea to production. In this role, you will work closely with Product and Design to create polished, accessible user experiences and scalable front-end patterns that support consistency across teams.

You’ll be part of a cross-functional development team focused on delivering secure, reliable, and fast software. You’ll also contribute to our technical roadmap, support continuous delivery, and help drive high-quality engineering practices across the team.

What You'll Do

• Co-design polished front-end experiences with Product Design, creating intuitive UIs and thoughtful micro-interactions with strong visual quality and attention to detail.
• Contribute to our design system by creating scalable, reusable front-end patterns that improve consistency and speed across teams.
• Design, code, test, and debug complex software as a full-time member of a cross-functional development team.
• Participate in code reviews, sharing and receiving feedback while helping improve reuse, extensibility, maintainability, and scalability across the codebase.
• Monitor applications in production, proactively identifying, diagnosing, and fixing issues with a strong focus on reliability and customer impact.
• Contribute to the product-wide technical roadmap and support cross-team technical initiatives, including responsible adoption of new technologies aligned with industry trends.
• Collaborate with Product Managers to clarify requirements and maintain a shared understanding of scope and outcomes.
• Plan and execute end-to-end automated tests to validate quality, prevent regressions, and support continuous delivery.

What You Bring to the Team

• 4+ years of professional software engineering experience
• Degree or diploma in Computer Science, or equivalent demonstrated learning experience
• Professional experience with at least one of PHP, Python, or modern JavaScript, including ES6+ and associated frameworks.
• Experience with unit testing frameworks, Git-based workflows, CI/CD pipelines, and Docker or similar containerization tools.
• Experience working with design systems (e.g shared component libraries, or design tokens) is a strong asset.
• Familiarity with AI-assisted development tools such as GitHub Copilot or Cursor to improve efficiency and code quality.
• Awareness of contemporary trends in front-end performance, software development tooling, and engineering practices.
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• A collaborative mindset and comfort working with cross-functional teams across Product, Engineering, and other stakeholders.
• Bilingualism in French and English is considered an asset.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every product decision contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. You’ll be supported through mentorship, career mobility, and a strong promote-from-within philosophy.

Balance That Works for You

From flexible vacation to Wellness Fridays and paid volunteer time off, we prioritize well-being and sustainable performance.

Benefits That Matter

• Competitive compensation, including equity in a well-funded, scaling company
• Comprehensive group benefits program, including telemedicine, effective on your first day
• Employee expense program for health, wellness, lifestyle, and productivity expenses
• Parental leave top-up plan
• Flexible vacation policy
• Paid Volunteer Time Off program
• Career growth and development opportunities

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities — both in-person and virtual — create meaningful connections across our global teams.

Location and Work Model

This role is based in the Greater Montreal Area. At AlayaCare, our hybrid model includes set in-office collaboration days, and team members are expected to be present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that’s shaping the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com

About AlayaCare

At AlayaCare, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform helps care providers around the world manage their workforce, scheduling, billing, and clinical workflows so they can deliver better outcomes for the people they support.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

As a Senior Financial Planning & Analysis (FP&A) Business Partner, you play a critical role in shaping how financial insights guide decision-making across AlayaCare. Sitting within the broader Strategic Finance team, you help connect strategy, operations, and financial performance by turning data into clear, actionable insights.

You partner closely with Product & Engineering and other functional leaders to bring visibility into R&D investments, resource allocation, product performance, and cost efficiency. You’re deeply involved in month-end reporting, forecasting, budgeting, and KPI tracking, with a strong focus on SaaS metrics. In this role, you don’t just report on the numbers—you influence the way leaders think about trade-offs and long-term growth.

What You’ll Do

Budgeting & Forecasting

• Lead the budgeting process and ongoing forecasting cycles for Product & Engineering and other assigned teams (annual, quarterly, and monthly updates).

• Track and forecast key cost drivers, including cloud infrastructure spend, headcount-related costs, and product development investments.

• Make sure budgeting and forecasting processes stay aligned to AlayaCare’s strategic priorities.

Financial Analysis & Insights

• Conduct in-depth financial analyses to identify trends, risks, and opportunities in forecasts and plans.

• Perform variance analyses between actuals and forecasts, highlighting drivers and recommending actions to improve performance.

• Provide practical insights on unit economics, ROI on product initiatives, and cost-efficiency, helping leaders understand the impact of their decisions.

Performance Monitoring & Reporting

• Monitor, refine, and develop KPIs in partnership with operational leaders, ensuring they reflect how the business actually runs.

• Prepare and present monthly financial reports that are accurate, transparent, and timely.

• Collaborate with cross-functional teams to validate assumptions and maintain a strong, single source of truth for financial reporting.

Business Partnering

• Act as the primary finance partner for Product & Engineering leadership and other key stakeholders.

• Support strategic initiatives with financial guidance on product roadmaps, engineering resourcing, and cloud cost management.

• Run scenario analyses to assess the financial impact of new product launches, feature rollouts, and major engineering investments.

What You Bring to the Team

• Bachelor’s degree in Finance, Accounting, or a related field; a CPA designation is preferred.

• 4+ years of FP&A experience, ideally in a high-growth or SaaS environment, with a track record of delivering strategic, decision-ready insights.

• Strong understanding of SaaS business models, metrics, and KPIs; direct experience in SaaS FP&A is a significant asset.

• Excellent numerical, analytical, and problem-solving skills, including experience building and maintaining complex financial models.

• Clear and concise communicator with strong verbal and written storytelling skills—you can move seamlessly from details to the bigger picture.

• Fluency in English is required; bilingual proficiency in French and English is a strong asset.

• Self-motivated, independent, and detail-oriented, with solid organizational skills and comfort managing multiple priorities.

• High proficiency in Excel; familiarity with Adaptive Insights and Looker (or other BI tools) is an asset.

• Experience partnering with Product & Engineering teams, or other technical functions, is an asset.

Location and Work Model

AlayaCare supports a flexible hybrid working model. We value in-person collaboration and expect team members to be in the office on a regular basis, while still offering flexibility for work performed outside the office.

For this role, the preferred candidate location is within the Greater Toronto or Montreal Area.

Why AlayaCare?

Mission-Driven Work

• Help build software that directly supports care providers and improves outcomes for patients and families.

• Join a company that is scaling with purpose in the post-acute care space.

A High-Trust Culture

• Work in an environment that values transparency, direct feedback, and assuming good intent.

• Share your career goals openly and be supported in reaching them through mentorship and internal mobility.

Growth, Flexibility, and Well-Being

• Promote-from-within culture with room to grow across teams and geographies.

• Hybrid-first model with flexibility, “Wellness Fridays,” and a flexible vacation policy.

• Paid Volunteer Time Off (VTO) and company wellness days so you can recharge and give back.

Benefits That Matter

• Equity in a well-funded, high-growth company.

• Comprehensive group benefits, including telemedicine.

• Lifestyle and productivity spending accounts.

• Parental leave top-up and family support programs.

Better outcomes, better belonging

Our team members are unique—just like our products and the customer groups we serve. People at AlayaCare bring different strengths, perspectives, and experiences to their roles and to the solutions that enable better care. We are committed to a people-centric culture where everyone belongs and feels heard.

We continuously evolve our approach to Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) across our policies, total rewards, learning programs, and community partnerships. All qualified applicants receive equal consideration.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some early screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you can request a human review.

If you require accommodation as part of the recruitment and selection process, please contact talentacquisitionteam@alayacare.com. We do not accept unsolicited agency or headhunter résumés.