At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

job purpose:  
 
The Senior Total Rewards Analyst is a key individual contributor responsible for delivering advanced analytics, insights, and recommendations that shape the organization’s Total Rewards strategy. This role serves as a trusted analytical partner to HR leadership, providing expertise across compensation, benefits, wellbeing, and compliance while translating complex workforce and rewards data into actionable insights. The Senior Total Rewards Analyst leads HR and Total Rewards reporting, benchmarking, and dashboarding efforts, supports market pricing and job architecture decisions, and ensures data integrity, governance, and regulatory compliance across all Total Rewards programs. 

 responsibilities:  

• Lead the development, maintenance, and continuous improvement of HR dashboards and reporting tools to support workforce analytics, people strategy, and leadership decision-making. 

• Serve as HRIS and reporting subject matter expert by developing and delivering recurring and adhoc analytics and insights (e.g., headcount, turnover, compensation trends, benefits utilization, pay equity, engagement metrics). 

• Define and maintain reporting standards, metrics, and data governance practices across HR systems. 

• Translate complex data into clear, executiveready insights and recommendations for HR leadership and business partners. 

• Own audit leadership to ensure accuracy, consistency, and integrity of HR and Total Rewards data, including validating inputs, reconciling discrepancies, and partnering with vendors to resolve data issues. 

• Lead participation in external compensation surveys and benchmarking studies; analyze and interpret market data to assess competitiveness and inform Total Rewards decisions. 

• Conduct market pricing analyses for new and existing roles, including job matching, leveling, and internal equity assessments. 

• Provide analytical support for job architecture and job evaluation efforts, ensuring alignment across job families and levels. 

• Partner with HR leadership to conduct pay equity analyses, identify trends and risks, and support remediation planning. 

• Support the design, administration, and analysis of annual performance, merit, and variable compensation programs, including modeling and outcome analysis. 

• Support the ongoing administration and enhancement of benefits programs, including open enrollment, new benefit initiatives, and rewards and recognition programs. 

• Develop and deliver employee education sessions, presentations, and webinars to promote understanding of Total Rewards offerings. 

• Support the wellness strategy, including engaging the wellness champion network and evaluating program impact. 

• Administer the annual employee pulse survey; analyze results, identify trends, and partner with HR leaders to develop data informed action plans. 

• Manage updates to company policies and the employee handbook, coordinating with legal counsel to ensure compliance and alignment with regulatory requirements. 

• Independently support and coordinate annual compliance activities, including Form 5500 filings, non discrimination testing, Affordable Care Act tracking and reporting, and benefits plan audits. 

• Ensure ongoing HR compliance with federal and state reporting requirements (including AAP, EEO, DOL, IRS, and other regulatory agencies). 

• Respond to employee HR inquiries with accuracy, discretion, and a strong focus on customer service. 

 skills/qualifications required:  

• Strong analytical, quantitative, and problem solving skills with the ability to translate data into actionable insights and recommendations. 

• Demonstrated experience leading HR or Total Rewards dashboards, reporting, and analytics. 

• Solid understanding of compensation principles, including market pricing, benchmarking, job architecture, and pay equity analysis. 

• Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP/VLOOKUP, data validation, basic modeling); proficiency in Word, PowerPoint, and Outlook. 

• Experience with HRIS and people analytics systems (e.g., ADP, Lattice, or similar platforms). 

• Strong project management skills with the ability to manage multiple priorities and meet deadlines with minimal direction. 

• Excellent communication and collaboration skills, including the ability to present complex data to non-technical audiences. 

• High attention to detail with a strong focus on compliance, data integrity, and confidentiality. 

• Working knowledge of labor laws, benefits regulations, and HR compliance and reporting best practices. 

• 3–5 years of progressive experience in Total Rewards, compensation, benefits, HR analytics, or a related HR function. 

 how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 

• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 

• Paid Time Off to recharge and support work-life balance 

• Paid parental leave & adoption assistance (up to $10,000) 

• Parental support & family care benefits, including childcare resources and lactation support 

• 401(k) to support retirement planning with up to 9% in employer match 

• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 

• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 

• Company-paid life insurance and short-term disability 

• Employer HSA funding (for HDHP participants) 

• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 

• Learning & development programs to unlock your full potential 

• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The Enterprise Account Executive will drive C1’s growth by identifying, structuring, and closing strategic deals with large enterprise organizations. This role will expand CLEAR’s networked identity platform across industries by building high-impact relationships and delivering scalable, revenue-generating deals.

What you'll do:

• Drive enterprise growth by sourcing, developing, and closing strategic partnerships across key industries
• Own the full deal lifecycle from prospecting through negotiation, contracting, and launch
• Build and manage a robust enterprise pipeline, leveraging outbound efforts, industry relationships, and market insights
• Partner cross-functionally with Product, Legal, Security, and Partner Success to align solutions with partner needs and CLEAR capabilities
• Represent CLEAR externally through executive meetings, industry events, and thought leadership to strengthen market presence

How you'll measure success:

• Total contract value (TCV), annual contract value (ACV), and revenue generated from enterprise partnerships
• Pipeline growth, conversion rates, and deal velocity across enterprise opportunities
• Number of new enterprise logos and expansion within existing partners
• Successful launch and activation of enterprise partnerships

What you're great at:

• 8+ years of experience in enterprise business development, partnerships, or B2B sales within SaaS, identity, fintech, or enterprise technology
• Proven track record of sourcing, negotiating, and closing complex, high-value enterprise deals
• Strong executive presence with the ability to influence C-suite stakeholders and build long-term relationships
•  Exceptional negotiation and deal structuring skills, with deep understanding of enterprise contract dynamics
• Strategic thinker who can navigate ambiguity, prioritize opportunities, and execute with urgency

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The on-target compensation range for this role is $150,000 - $350,000, depending on levels of skills and experience. This range includes our competitive commission potential, subject to the terms of the applicable commission plan at any given time.

The on target earning range represents the low and high end of CLEAR’s range for this position. OTE will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

Account Director, Farming

Overview
We’re looking for an Account Director who thrives on growing existing relationships, expanding footprint within accounts, and driving long-term customer value. This role is built for someone who takes a thoughtful, consultative approach to sales—uncovering opportunities, navigating complex organizations, and turning satisfied customers into strategic partners.

What You’ll Do: 

• Own and grow a portfolio of existing customer accounts, focusing on expansion, upsell, and long-term value creation
• Overcome churn through helping the client see how the solution is solving business issues 
• Build and maintain multi-threaded relationships across cybersecurity, IT, and procurement stakeholders
• Identify and develop new opportunities within existing accounts through a consultative, insight-driven sales approach
• Manage the full sales cycle end-to-end, with typical deal cycles around 6 months
• Partner closely with Sales Engineers and internal teams to deliver tailored solutions and drive deal progression
• Maintain a strong understanding of customer goals and align solutions to their evolving business needs
• Execute account plans that drive retention, growth, and customer satisfaction

What You'll Bring: 

• Proven success in account management, account growth, or expansion-focused sales roles
• Ability to navigate and influence multiple stakeholders within complex organizations
• Strong consultative selling skills with a focus on relationship-building and value discovery
• Experience managing mid-length sales cycles (4–8 months) and owning deals end-to-end
• Comfort working within a defined territory of existing accounts, with a strategic mindset toward growth
• Experience in cybersecurity, SaaS, or enterprise technology is a plus

Why This Role

If you enjoy developing accounts over time, uncovering hidden opportunities, and building lasting customer partnerships, this role offers the chance to make a measurable impact in a high-growth environment—without the pressure of a pure hunting motion.

The base salary range for this full-time position is $123,000-$184,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills & Abilities

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Traits

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

The base salary range for this full-time position is $123,000-$184,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

JOB SUMMARY

As the Director of Talent for Elite Dental Partners you will play a crucial role in designing and executing strategies to attract, select, and retain top talent to support our mission of delivering exceptional dental care nationwide. You will lead a team responsible for full-cycle recruitment efforts, ensuring our organization is staffed with skilled professionals who align with our values and standards. You will partner closely with operations and executive leadership to help build and sustain a high-performing workforce.

ESSENTIAL JOB RESPONSIBILITIES

Talent Acquisition & Workforce Planning

· Lead end-to-end recruiting strategy for corporate, operations, clinical, and leadership roles aligned with organizational goals and growth objectives

· Develop proactive and innovative sourcing strategies to build future-ready talent pipelines

· Align workforce planning with operational goals, provider productivity, and growth targets

· Represent Elite Dental Partner at industry events, career fairs, and conferences to promote our brand and opportunities.

· Own the strategy, governance, and continuous improvement of the organization’s ATS and talent technology

· Lead vendor tools, services, and performance against cost, quality, service-level agreements and business outcomes

· Partner with HR, operations, and leadership to identify critical roles, succession gaps, and future capability needs while designing and maintaining internal mobility frameworks that promote career progression, lateral movement and skill development

Employer Brand & Talent Marketing

· Provide leadership and guidance to the talent acquisition team, fostering a culture of excellence and continuous improvement.

· Own and elevate the company’s employer brand across key platforms while collaborating with Marketing and HR to ensure brand consistency across all candidate and employee touchpoints

· Create branded talent collateral integrated into employee communications, recognitions programs, and recruiting outreach

· Generate compelling job advertisements and marketing materials that reflect our company culture and values.

Retention & Talent Analytics

· Own and manage key talent KPIs, including but not limited to: retention, turnover, days worked/provider FTE

· Establish baseline benchmarks, quarterly targets, and accountability frameworks for leaders

· Translate data into actionable insights and recommendations for executive leadership

Employee Engagement & Culture Enablement

· Partner with HR and leadership to design and execute engagement initiatives to directly impact new hire retention

· Support town halls, recognition programs, onboarding check-ins, and feedback loops

· Collaborate with HR and hiring managers to streamline onboarding processes and integrate new hires smoothly into the organization

Leadership, Communication, & Governance

· Lead, develop, and inspire a high-performing Talent Acquisition team, establishing clear roles, performance expectations, and accountability of all TA members

· Serve as a strategic advisor to operations and executive leadership on talent trends, risks, and opportunities

· Prepare and present talent insights for business reviews and company communication

· Support compliance initiatives related to credentialing and hiring practices

· Partner on benefits-related programs impacting attraction and retention

· Collaborate with legal, compliance, and credentialing teams to support compliant hiring and onboarding of all new hires

· Oversee and coordinate immigration processes for candidates and employees, including visa sponsorships, extensions, transfers, and permanent residency cases, as applicable

OTHER JOB RESPONSIBILITIES

· Track recruitment metrics and provide regular reports to management on key performance indicators (KPIs).

· Use data-driven insights to evaluate and improve recruitment strategies and processes.

· Ensure compliance with employment laws and regulations throughout the recruitment process.

· Promote diversity and inclusion initiatives to build a workforce that reflects the communities we serve

REQUIRED EDUCATION AND EXPERIENCE

· Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.

· 7+ years of progressive experience in talent acquisition, preferably within the healthcare or dental industry, with 5 years in a leadership role.

· Strong understanding of recruitment best practices, including sourcing strategies, candidate assessment, and employment branding.

QUALIFICATIONS

· Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

· Demonstrated leadership abilities, including coaching, mentoring, and team development.

· Proficiency in applicant tracking systems (ATS) and other HR software.

PHYSICAL REQUIREMENTS

· Ability to work in a standard office or remote office environment

· Prolonged periods of sitting while working at computer, including viewing a monitor and using computer equipment

· Ability to communicate effectively via phone, video conferencing, and in-person meetings

· Occasional standing, walking, bending, and reaching as required for meetings or office activities

· Ability to lift and/or move items up to 15 pounds on occasional basis

· Visual acuity sufficient to read documents, review data, and work on digital platforms

· Will require physical travel up to 30% for meetings, recruiting events, and vendor engagements

The above statements are intended to provide a general overview and level of work being performed by most people assigned to this job. They are not intended to be a list of all responsibilities, duties and requirements. Additional duties can be assigned as determined.

Elite Dental Partners is an Equal Opportunity Employer. We support a diverse workforce.

Title: Sales Account Executive

Location: Must be located in Indiana, Illinois, Michigan, or Ohio

Position Summary

The Sales Account Executive is a field-based, growth-focused role responsible for developing new business within the feed, grain, and agribusiness sectors. This position is best suited for a self-directed, industry-savvy seller who thrives in a greenfield territory and is motivated to build pipeline through outbound prospecting and in-person customer engagement.

The Sales Account Executive works cross-functionally with Ever.Ag sales leadership, product, services, and customer success teams while maintaining a high level of autonomy. This is not a desk-based or inbound sales role; travel and proactive pipeline development are essential.

Key Responsibilities

• Develop and maintain a strong working knowledge of Ever.Ag solutions, with a primary focus on Prairie Systems
• Proactively identify, prospect, and engage new customers within the feed, grain, and agribusiness markets
• Build and manage a healthy sales pipeline primarily through outbound efforts and field-based selling
• Lead customer discovery conversations and deliver compelling, value-based sales presentations in person and virtually
• Navigate long and variable buying cycles common in small and mid-sized agribusinesses
• Establish trusted relationships with owners, managers, and operational decision-makers
• Collaborate with internal stakeholders to structure solutions, negotiate terms, and close deals
• Accurately document sales activity, pipeline, and forecasts in CRM
• Attend industry events, conferences, and trade shows to expand market presence and generate opportunities
• Partner with Customer Success to support onboarding, adoption, and long-term customer satisfaction
• Provide market and customer feedback to internal teams to help inform product and service enhancements
• Travel frequently to customer sites and territories while adhering to all company safety and driving policies
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree (B.S. or B.A.) or equivalent practical experience
• Experience working in or selling to the agriculture industry is required
• Strong preference for experience within feed, grain, dairy, or livestock-related agribusinesses
• Prior ag-oriented sales experience is a plus; SaaS experience is helpful but not required
• Demonstrated ability to operate independently, build pipeline from scratch, and manage multiple opportunities simultaneously preferred
• Comfort with prospecting, rejection, and long sales cycles
• Experience using CRM tools to track activity and manage opportunities preferred
• Willingness and ability to travel frequently (average 50%, with some variability)
• Must be able to safely operate a motor vehicle, maintain a valid driver’s license, and comply with company driving policies

Competencies for Success

• Industry Credibility & Customer Focus: Understands agricultural operations and communicates effectively with industry professionals
• Self-Motivation & Initiative: Takes ownership of territory and results; thrives with autonomy and minimal oversight
• Resilience & Persistence: Handles rejection constructively and maintains long-term prospect relationships
• Communication Skills: Clearly articulates value propositions and adapts messaging to varied audiences
• Analytical Thinking: Evaluates customer needs, timing, and constraints to advance opportunities effectively
• Integrity & Accountability: Operates with transparency, professionalism, and a results-oriented mindset
• Action-Oriented: Proactively identifies opportunities and follows through without waiting for direction

Engine is excited to add a Sales Manager, Account Management to our Sales Org! In this role, you will lead, coach and empower our AM team as we scale. Our Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our customer base. As a leader, you’ll leverage your expertise to empower your team to build world-class relationships with our customers and drive them to maximize the value of the Engine platform. Most importantly, you’ll inspire your team to grow professionally and cultivate the next leaders of the Hotel Engine organization.

Your Mission

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Hire, coach, and develop a best in class sales-focused account management team in a land & expand model.
• Own team metrics, and drive the plan to exceed quota tied to onboarding, retention, and expansion targets
• Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!
• Partner with AMs & Regional Directors to craft account strategy to maximize share of wallet by proactively hunting expansion opportunities and proactively addressing risks.
• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships
• Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue
• Serve as a thought leader, customer advocate and partner to your employees and customers
• Build a creative and innovative culture, and a passion for providing an exceptional customer experience
• Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

What You’ll Bring to Engine

We’re looking for someone who’s ready to make an impact and grow alongside us:

Management & Leadership Experience

• 2+ years management experience leading an Account Management/Sales team in a high-growth environment.
• Demonstrated ability leading a customer-facing team — strong people management, performance management, coaching, and development experience.
• Demonstrated strong ability to lead through change.
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment.
• A self-driven, high-energy leader with excellent cross-functional collaboration skills.
• Demonstrated strong sense of radical candor and ability to ensure feedback is being implemented.

Sales & Revenue Growth

• Experience owning and managing monthly and quarterly team metrics including quota and retention.
• Experience leading with a sales-driven mindset, taking a highly proactive approach to identify and capitalize on revenue growth opportunities, consistently driving business expansion and client success.
• Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data-driven decision-making.
• Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders.

Communication & Stakeholder Management

• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must.

Technical Skills

• Prior experience using Salesforce.
• Experience call coaching with Gong (or equivalent) preferred.

Applications for this role will be accepted through 6/8/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an enthusiastic and driven Senior Counsel ready to lead legal support for one of our regions, working closely with both the Revenue and Operations management and their teams, and collaborating with the other members of the legal team.

What you'll do

• Provide comprehensive legal support to one or more business regions or practice groups
• Act as a proactive and trusted business partner, offering legal and business counsel to stakeholders on a wide variety of contract-related issues, compliance matters, and risk assessments
• Work closely with business teams to develop and execute legal strategies that protect and advance the company’s operations
• Develop a deep understanding of our cutting-edge technology business and the broader urban mobility industry
• Draft, review, and negotiate a broad range of commercial contracts, including complex software as a service (SaaS) agreements, client agreements, procurement agreements, information technology agreements, government contracts, commercial leasing agreements, and consulting agreements
• Coordinate resolution of business disputes and manage outside counsel as needed
• Provide essential support to the Vice President, Associate General Counsel and other attorneys within the department

What we're looking for

• Law degree and currently licensed or has eligibility to be licensed to practice law in either Illinois, Tennessee, or New York
• 7+ years of progressive work experience in a corporate law department or a business/transactional practice group of a law firm
• Extensive experience with a wide variety of commercial contracts, including technology, government, and procurement agreements
• Hardworking, detail-oriented, and enthusiastic professional who thrives in a collaborative and close-knit team environment
• Ability to work effectively under pressure, prioritize multiple tasks, and meet tight deadlines
• Strong practical decision-making and problem-solving skills
• Exceptional transactional and legal writing skills
• Ability to quickly identify and grasp complex legal issues and communicate key issues clearly and concisely to colleagues and business partners

While not required, these are a plus:

• Demonstrated expertise in drafting and negotiating Software as a Service (SaaS) contracts or commercial leases
• Prior in-house legal experience

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $175,000.00 USD to $185,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

**This is a hybrid position that requires 2 days per week in the office at our Chicago location**

The Senior Manager, HRBP, is a strategic HR leader responsible for driving the success of global talent programs and leading HRBP delivery across the Americas. This role balances enterprise-level influence with direct people leadership, overseeing HR team members. The Senior Manager, HRBP partners with senior business leaders to deliver high-impact HR initiatives, foster a culture of excellence, and ensure seamless execution of HR strategies that align with organizational goals.

The position requires an ability to lean into our Syndigo Values, specifically “Always Accelerate” and “Get It Done”. Successful candidates will be quick learners, undaunted by lofty goals, with an ability to build relationships across the business.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• People Leadership / Mentorship: Mentor and support HR team members, fostering professional growth and high performance. Provide career guidance, skill development, and feedback to direct reports.
• Strategic HR Partnership: Partner with senior and executive leaders to implement programs, provide guidance on talent, workforce planning, organizational change, and drive alignment people priorities and HR strategies.
• Employee Relations Oversight: Provide guidance on complex employee relations cases; escalate or consult as needed. Provide leadership oversight for complex employee relations matters within the Americas, ensuring issues are resolved effectively and in alignment with company values.
• Organizational Impact: Contribute to HR strategy development and high-impact enterprise initiatives, including organizational design, talent planning, and workforce optimization.
• Global Program Leadership: Lead end-to-end delivery of one or more global talent programs (Performance Management, Leadership Development, Learning & Development, Engagement), including strategy, execution, communication, and outcomes. Supports other talent programs within their functions and regions.
• Cross-Functional Collaboration: Work closely with HR Centers of Expertise (HR Operations, Talent Acquisition, Total Rewards) to ensure seamless delivery of programs and HR services.
• Metrics & Reporting: Monitor program effectiveness, track key metrics, and report outcomes to senior HR leadership.
• Strategic Influence: May take on additional high-level HR initiatives with significant impact to the business.
• Directly manages the Brazil HR team (HR Manager and HR Assistant) and an Associate HRBP in Chicago.
  • Mentors and supports the team with program delivery and HRBP execution, providing career guidance, skill development, and feedback.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 6+ years of HR experience, including HRBP experience and leadership of complex HR programs or initiatives.
• 2+ years at a high-tech or SaaS company.
• 1 –2 years of directly leading HR team members.
• Deep expertise in talent management, performance programs, employee relations, HR strategy, and global program delivery.
• Proven ability to mentor HRBPs and influence executive leaders across functions and regions.
• Demonstrated ability to balance high-level strategic thinking with operational execution; manage multiple priorities and stakeholders.
• Strong communication, analytical, problem-solving, and program management skills.
• Builds positive relationships and collaborates well with colleagues at all levels.
• Technical proficiency and the ability to quickly learn and leverage HR systems and common business tools (e.g., Microsoft Office Suite, HRIS, performance management platforms).
• Flexible to changing business needs and adjusts to changing priorities with ease.
• Familiarity with HR principles, policies, and compliance requirements.
• Shows initiative to develop professionally and expand HR expertise.

Your Opportunity

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader and expert in maintaining thriving operational, expense and revenue performance.

The General Manager is a customer-centric leader that excels in a fast-paced, agile, collegiate environment. This role demands quick-thinking and excellent decision quality, general business knowledge, exceptional leadership and an innate self-drive.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Elevate employee experience through data, conversations and team building to ensure high morale.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearance and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements to address.

Facilities & Capital

• Accountable for safe and sanitary community experience for employees, residents and guests including curb appeal, operationally sound facilities, common areas and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards.
• Responsible for identifying all capital expenditures improvements needed at the property and working with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property.

Annual Turnover Process

• Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines.
• Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget.
• Utilize Turnable to create, manage and update electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Financial Performance

• Work closely with partner departments for financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements and month-end processes.
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.

Customer Experience & Sales

• Implement and maintain Scion’s customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.
• Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
• Accountable for achieving all unique Key Performance Indicator set for the property.
• Support AGM with escalated resident concerns and assist in de-escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

The responsibilities listed above may not be all inclusive.

What We Require

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Vendor management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring non-traditional hours during peak times, emergencies and inclement weather.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND4 #wearehiring #werehiring

Machine Learning Engineer – Inspire11

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day. 

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 

• The Autonomy to Do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 

• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

 What you can expect in this role: 

• Designing scalable machine learning infrastructure, including implementing CI/CD pipelines for model deployment
• Monitoring models in production
• Developing Generative AI solutions
• Ensuring security and compliance
• Preprocessing and analyzing datasets
• Developing and fine-tuning ML models to optimize for performance
• Communicating results to stakeholders 

Tools for success: 

• Exhibit strong software engineering principles
• Proficiency in cloud architecture (AWS, Azure, GCP)
• Familiarity with CI/CD and DevOps
• Expertise in data preprocessing and ML techniques
• Experience with model evaluation and libraries like TensorFlow, PyTorch
• Proven experience in ML engineering
• Strong programming skills (Python, R)
• Cloud services and infrastructure knowledge
• Agile methodologies understanding 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

U.S. Compensation & Benefits  

Compensation at Inspire11 
Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   

Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  

Bonuses 
We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   

Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team will grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   

Options or Other Equity in Inspire11 
Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  

Benefits 
Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   

• Medical insurance plans, 
• Dental insurance plans, and  
• Vision insurance plans.  

Full-time employees are eligible for the following benefits provided wholly by the Company:  

• Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period; 
• Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67; 
• Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   
• A connectivity stipend of $325 annually; 
• Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  

Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions up to 3% of an employee’s salary.  

Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   

• Flexible savings accounts
• Limited-purpose flexible savings accounts  
• Healthcare savings accounts
• Dependent care savings accounts  
• Commuter benefit accounts  

Paid Time Off and Leave 
Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   

In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   

Inspire11 offers paid parental leave to full-time employees who have been with the company for at least one year. Birthing parents are eligible for up to 12 weeks of paid parental leave, while non-birthing parents are eligible for up to 6 weeks. Short-term disability (STD) benefits are also provided following childbirth. When combined with PTO and STD, birthing parents may receive a total of 18–20 weeks of paid leave. Lastly, Inspire11 has eight paid holidays.  

Other Benefits 
Inspire11 also maintains other programs that provide additional benefits to employees, such as:   

• Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year. 
• Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval. 
• Regular gifts of Inspire11 clothes, office items, and swag.  

Disclaimer 
This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  

Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  

EEOC 
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you need assistance or a reasonable accommodation during the application process, please contact us at hr@inspire11.com, or inform your recruiting partner.  

The Work

Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.

Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.

As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.

Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.

You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.

Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.

What you’ll do

Revenue Retention & Pricing Stewardship

• Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
• Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
• Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
• Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
• Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.

Product Adoption & Customer Value Realisation

• Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
• Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
• Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
• Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
• Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
• Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.

Customer Support & Service Excellence

• Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
• Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
• Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
• Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.

AI-Powered Tooling & Operating Model

• Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
• Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
• Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
• Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
• Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
• Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
• Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.

Customer References & Advocacy

• Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
• Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
• Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
• Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
• Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
• Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
• Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.

Voice of Customer & Cross-Functional Partnership

• Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
• Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
• Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
• Represent the customer perspective in all leadership discussions.

Team Leadership & Organisational Development

• Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
• Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
• Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
• Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.

What you’ll bring

Essential Experience

• 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
• Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
• Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
• Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
• Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
• Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
• Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
• Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.

Leadership Attributes

• Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
• Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
• AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
• Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
• Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
• Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
• Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.

Preferred Background

• Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
• Previous exposure to private equity or venture-backed high-growth environments.
• Familiarity with market leading CS and CRM platforms.
• Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
• Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales.

WHAT YOU’LL DO:

• Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets.  Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.
• Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global evaluations and manage stakeholders in different regions and departments.
• Proactively and strategically seek out market information and understand the product-market fit in order to effectively develop rapport with customers.
• As a subject matter expert in Social Media Management and in our customers unique industry, advise and recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.
• Evaluate and complete RFI's/ RFP/s , Security and Privacy agreements and manage the proposal and credit review process.
• Educate and inform our customers on the impact social media has on their corporate strategy. Deliver strategic product presentations, demos and supported trials of our solutions to potential customers and prospects, and identify and build consensus among multiple, cross-functional decision makers and influencers.
• Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer.
• Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support
• Lead by example to your peers and share learnings and insights with team members on deal challenges, objections, and account strategy.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Senior level B2B sales experience, including 2+ years selling to enterprise customers (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). Demonstrated strategic mindset towards deals and the ability to convey a big picture vision to the customer.
• Experience crafting sales plans for your vertical/territory and building/executing on your account/territory plans. Outbound experience and track record of success sourcing your own pipeline  is a requirement.
• Proven outbound sales expertise, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns. Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

We know you’ve heard this before—a lot of companies are looking for your talent. Here’s why we’re different.

WHAT YOU’LL DO:

• Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices. 
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can enhance their workflows and better use our products; leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
• Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• 5-8 years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

#LI-AA 

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

BENEFITS ADMINISTRATOR 

Summary

The Scion Group is the leader in student living, and we’re seeking an experienced Benefits & Workers Comp Administrator to join our Total Rewards team in delivering exceptional benefits and leave programs for our team members. The ideal candidate is a proactive, strategic, hands-on professional who can partner effectively with stakeholders and provide expert guidance on all aspects of benefits, workers comp and leaves. The Benefits Administrator reports to the Sr Director Total Rewards. This is a five-day-per-week in-office opportunity.                 

Responsibilities

Employee Benefits & Retirement Plans

• Administer the design, administration, and evaluation of Scion’s employee benefits programs (medical, dental, vision, life insurance, disability, HSA/FSA, workers compensation, etc.) to ensure they align with company objectives and meet employee needs.
• Serve as technical lead for UKG Benefits Admin/PlanSource, carrier feeds, and vendor systems—troubleshooting issues and driving resolution.
• Partner cross-functionally and with Scion’s benefits broker and plan providers to ensure smooth, compliant, and efficient program delivery.
• Lead the annual benefits processes, including open enrollment, plan renewals, employee communications, wellness initiatives.
• Manage day-to-day benefits operations with precision and urgency.
• Analyze program utilization and costs to support forecasting, budgeting, and strategic planning.
• Administer Scion’s 401(k) retirement plan, ensuring compliance, oversight of operations, and participant education.
• Administer workers compensation ensuring compliance by state, paying invoices and validating accurate workers comp codes by state by job in HRIS.
• Resolve all benefit related tickets within 24 hours.

Leave of Absence Programs

• Administer all leave programs including FMLA, ADA, parental leave, short- and long-term disability, and other statutory or company-sponsored leaves.
• Partner with the business to ensure consistent and compliant leave practices.
• Maintain up-to-date knowledge of federal, state, and local leave laws, updating policies and processes as needed.
• Support employees and managers throughout the leave process, including benefit coordination and return-to-work planning.

Compliance & Policy Development

• Ensure benefits and leave programs comply with applicable laws, regulations, and internal policies.
• Create and maintain clear policies, procedures, and communications that support benefits and leave administration.
• Provide training and guidance to HR team members and leaders on benefits and leave topics.
• Monitor regulatory changes and update policies and practices accordingly.
• Ensure adherence to COBRA, HIPAA, ERISA, FMLA, ADA, and ACA requirements.
• Ensure preparation of benefit regulatory requirement files and submit timely.
• Maintain audit-ready documentation and support compliance reporting.
• Collaborate with HRIS to ensure system accuracy and eligibility logic.
• Partners with vendors to resolve issues and maintain plan integrity.

The responsibilities listed above may not be all inclusive.

Qualifications

• Bachelor’s degree, preferably in Human Resource Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience managing benefits design, administration, and compliance at a national scale, including retirement plan and worker’s compensation management.
• Minimum of 2 years of experience overseeing leave of absence programs.
• Prior experience with UKG Pro Benefits Administration/PlanSource, preferred.
• Advanced Excel skills and experience pulling, analyzing, and visualizing data from UKG BI or similar platforms.
• Thorough knowledge of COBRA, HIPAA, ERISA, FMLA, ADA, and ACA requirements.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• High integrity, professionalism, and confidentiality.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Your Opportunity

Scion is paving a path in student living, and we’re seeking a detail-oriented HRIS Analyst to join our team. This role will serve as the primary administrator for our UKG platform, ensuring system integrity, data accuracy, and optimal performance across HR processes.

The HRIS Analyst will play a critical role in maintaining and enhancing the organization’s HR systems, supporting system configurations, reporting, and user experience. This position partners closely with HR, Payroll, and IT to streamline workflows, support system enhancements, and ensure the HRIS effectively supports business operations.

This role requires a high level of confidentiality, strong analytical skills, and a service-oriented mindset.

Your Responsibilities

• Serve as the primary administrator for the UKG HRIS, managing system functionality, user access, and ongoing system maintenance.
• Configure and maintain system workflows, business rules, security roles, and organizational structures within UKG.
• Troubleshoot HRIS issues and provide end-user support and guidance to employees and managers.
• Monitor the Total Rewards inbox for UKG-related system requests or troubleshooting needs.
• Develop, maintain, and distribute HRIS reports, dashboards, and analytics to support HR and business leadership.
• Partner with HR, Payroll, and IT to optimize system processes and improve operational workflows.
• Lead system upgrades, patches, testing, and implementation of new UKG features or modules.
• Strong technical and back-end expertise within UKG, with the ability to support and enhance system functionality
• Maintain electronic employee records to ensure legal and regulatory compliance.
• Generate and distribute reports related to staffing changes, payroll updates, and workforce metrics.
• Identify opportunities for process improvements and system enhancements within UKG and other HR technologies.
• Build and optimize UKG analytics, reports, and dashboards for HR and key stakeholders.
• Design, develop, and implement new features and enhancements within the UKG platform.
• Maintain a deep understanding of UKG system architecture and back-end processes resulting in ongoing system integrity.
• Review and interpret UKG release updates, with the ability to recommend and implement new features and functionality.
• Utilize a strong analytical mindset to translate business needs into technical solutions.
• Ability to work independently and take ownership of system performance and continuous improvement.
• Utilize problem-solving skills with a proactive approach to identifying and resolving system gaps.
• Utilize strong communication skills with the ability to partner effectively with HRIS and business stakeholders.

The responsibilities listed above may not be all inclusive.

What We Require

• Bachelor’s degree or 2+ years of HRIS administration or HR systems experience, preferably with UKG.
• Experience supporting HRIS configurations, reporting, and system troubleshooting.
• Strong attention to detail with the ability to manage sensitive and confidential information.
• Experience developing HR reports, dashboards, and workforce analytics.
• Ability to collaborate cross-functionally and provide high-quality user support.
• Advanced proficiency in Microsoft Excel and comfort working with HR data.
• Experience with ClickUp is a plus.
• Proven experience troubleshooting system issues and performing data cleanup to ensure accuracy and integrity
• Hands on experience building and optimizing UKG analytics, reports, and dashboards
• Strong analytical mindset with the ability to translate business needs into technical solutions
• Ability to work independently and to collaborate with internal teams
• Ability to take ownership of system performance and continuous improvement

Operational Details

• Job location is based at Scion’s Chicago corporate headquarters.
• Working hours consist of standard daytime business hours, with flexibility during peak periods or system implementations.

Your Benefits

• Discretionary annual bonus
• Paid Time Off + Floating Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Parental Leave
• Learning reimbursement opportunities
• Pet insurance  

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B  #wearehiring #werehiring 

#LI-MM1
#LI-Hybrid
P24885

The Technology, Data, and Intelligence Team

Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.

The Staff Product Analyst (Workday Payroll) Opportunity

Okta is seeking a Staff Product Analyst (Workday Payroll) to join our People Technology Team. This is a pivotal role dedicated to the product-led optimization of Okta's global Workday platform. Beyond standard configuration, you will lead the end-to-end lifecycle of our payroll systems from strategic discovery and design to global deployment and adoption. You will act as a consultant and architect to our stakeholders in People, Payroll, IT, and Finance teams, ensuring our People Technology suite is a driver of automation and efficiency. If you are passionate about transforming the employee experience through innovative technical products, you'll fit right in.

What you’ll be doing

• Product Strategy and Roadmap: Collaborate on the product vision and multi-year roadmap for Workday Payroll, ensuring alignment with global People Technology and Finance team's objectives.
• Stakeholder Partnership: Act as a strategic partner to People, Payroll, and Finance leadership to translate complex business needs into scalable product requirements and technical specifications.
• End-to-End Solution Design: Lead the design and implementation of high-impact integration solutions (using PECI, PICOF, and Studio) that prioritize user experience and operational efficiency.
• Lifecycle Management: Manage the full product lifecycle for payroll integrations, from initial discovery and requirements gathering to deployment, maintenance, and sunsetting.
• Data-Driven Insights: Leverage Workday reporting and analytics to monitor system performance, identify trends, and provide actionable recommendations for payroll process optimization.
• Vendor and Platform Management: Oversee technical relationships with third-party vendors (e.g., ADP) to ensure seamless data flows and adherence to service level agreements.
• Operational Excellence: Champion continuous improvement by analyzing integration failures and proposing design changes that enhance system reliability and minimize manual intervention.
• Feature Adoption and Training: Drive end-user adoption of new Workday features and integrations through the development of comprehensive documentation, user guides, and training programs.
• Compliance and Security: Ensure all payroll products strictly adhere to global data privacy requirements and internal security standards.

What you’ll bring to the role

• Payroll Domain Knowledge: Extensive understanding of Workday Payroll objects (GL, Paycodes, Taxes) and global HR business processes.
• Workday Expertise: 7+ years of experience in Workday Payroll configurations and integrations.
• Technical Proficiency: Strong command of REST/SOAP APIs, XML, XSLT, and JSON to guide the development of automated business logic.
• Analytical Skills: Advanced capability in building custom reports, dashboards, and hubs to drive data-informed decision-making.
• Strategic Communication: Excellent interpersonal skills with the ability to influence stakeholders and collaborate effectively across global time zones.
• Problem Solving: Superior ability to troubleshoot complex system issues and design scalable solutions in a fast-paced environment.
• Agile Methodology: Experience working in an Agile environment, managing backlogs, and delivering value through iterative cycles.

And extra credit if you have experience in any of the following!

• Knowledge in other Workday modules such as Extend, Time Tracking and Absence is a plus.
• Workday Certifications in Payroll or Absence or Time Tracking.

#LI-MC1

#LI-Hybrid

#P24726_3412897

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support:

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role 

• Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: 
  • BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
  • Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
  • Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
  • Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
  • Excellent communication skills, capable of translating complex technical topics into actionable insights.
  • Convey complex ideas in a compelling and easily understandable manner.
  • Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
  • Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts

#LI-MM1
#LI-Hybrid
P24882

Okta is seeking a highly experienced Director of Stock Administration to report to the Sr. Director of Stock Administration. This role will be responsible for fully understanding and managing end-to-end administration of the Company’s equity plans, including but not limited to equity grants, restricted stock units, performance stock units, option exercises, ESPP administration and special projects for our Global Equity Plans. 

The ideal candidate will be results-oriented and service-driven who thrives in a fast-paced environment, have a proven track record of successfully leading daily activities, effectively communicating with internal and external stakeholders as well as identifying and implementing process and system improvements in a highly dynamic environment.

The Opportunity.

The successful candidate will be responsible for the administration of Okta’s global equity compensation plans and coordinating with cross-functional partners to ensure accurate processing, reporting, and disclosure of employee stock transactions. 

What you’ll do:

• Manage international compliance
• Partner with other functional leads (including in Legal, HR, Payroll, Accounting and Finance) to develop processes which ensure the accuracy of all equity data including all aspects of record-keeping, withholding, reporting, reconciliation and auditing. Ensure proper taxation is applied to all equity exercises and releases 
• Ensure regulatory compliance for Section 16 executive and Board members and assist in the preparation of SEC Form filings
• Manage the reporting, reviewing, and tracking of 10b5-1 trading plans
• Lead and assist with ad-hoc projects
• Create stock reports as requested; assist with stock-related disclosures and with internal, external audits
• Conduct various stock analysis, modeling, and testing
• Ensure that all forms of equity compensation are administered following the terms and conditions of the plan(s) under which they are granted 
• Manage the overall quarterly calendar of various stock administration related activities 
• Implement educational sessions, presentations, and communication materials for the global employee base to support understanding of equity programs and policies
• Provide a superior level of service, prioritizing and satisfying multiple questions and requests from employees, management, and others supporting employee understanding of stock plan services, enrollment, and transactions
• Assist efforts to improve the stock administration function, including improving and introducing additional best practices with controls, automating routine workstreams and paperwork processes to ensure more efficient, accurate, and processing of stock administration matters and reports
• Lead system improvement and implementation as needed. Assist with mobility and international reporting compliance from an equity perspective
• Assist with the equity program communication and employee education
• Participate in the conversion and assumption of equity awards as required with M&A
• Process or support bi-annual ESPP purchases and quarterly RSU releases
• Participate in the preparation of the annual proxy filing, including providing and reviewing equity data included in the document

What you need to succeed:

• CEP designation preferred or willing to complete within 18 months
• Minimum of 9 years of stock administration experience
• Outstanding analytical, communication and organizational skills.
• Excellent business judgement, strategic thinking and ability to manage multiple priorities.
• Detail oriented with a high degree of accuracy.
• Ability to inspire action and coordinate simultaneous initiatives.
  • Intellectually curious with an aptitude for creative problem-solving and analysis
  • Must be a dependable teammate, ready to collaborate with multiple cross-functional partners (ie. Finance, Legal, HR, and external vendors)
  • Ability to work in fast-paced environment, manage competing priorities, efficiently prioritize tasks, and adhere to critical deadlines
  • Affinity for customer service, demonstrating excellent oral and written communication skills
  • Confident working with various levels of management and handling highly confidential data
  • Knowledge of regulatory and compliance matters related to equity programs and taxation
  • Advanced Excel user (i.e. pivot tables, xlookup, vlookup)
  • Experience with EEO
    
    

#LI-KC4

#LI-Hybrid 

(P13096_3426523)

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

The Role 

The Human Resources Business Partner plays a critical role on Green Thumb’s People Team where our focus is all about our clients, our very own Green Thumb employees. This is a hands-on role that will primarily support the HR Business Partners in the interpretation, implementation and execution of the People team initiatives, programs, and policies in the day-to-day operations to ensure compliance with regulations, drive employee engagement and foster a positive work environment. You’ll take a key role in supporting our employee population in the different stages of the employee life cycle (onboarding, offboarding, performance management, promotions/transfers) and ensure that their experience is reflective of our Green Thumb values and behaviors. Under the guidance of the Regional HR Business Partner, this role will provide a mix of remote and on-site HR support and guidance for Illinois retail dispensaries while working closely with our teams and leaders to coach, challenge, collaborate and support them as our business continues to evolve and scale.  

Our ideal candidate possesses a working knowledge of traditional human resources functions including employee relations, payroll, benefits, and talent management. They operate with an inclusive mindset and humble confidence, are quick to take initiative, eager to learn and solve business problems, and think through and execute situations in a critical yet pragmatic way. You are deliberate and thoughtful in your approach as a representative of the People team with the goal of creating a high performing, engaged team and you enjoy the high-touch approach and can’t wait to roll up your sleeves and dig in.  

This position supports our Central and Southern Illinois locations and requires a strong onsite presence.

Responsibilities 

• Talent Management Support: Supports and guides various levels of management to ensure an effective execution of the employee lifecycle process including recruitment, onboarding, performance management, employee development, and offboarding. Assist with performance management activities such as goal setting, development plans and improvement plans. 
• Project Management: Leads and/or actively engages on a variety of projects with cross-functional team members such as the development of programs, improvement of processes, implementation of initiatives and delivery of training programs. 
• Employee Relations: Handles low-risk employee relations issues, including investigations and employee concerns, independently. Exercises sound judgment to escalate, as needed. Provides guidance and assistance for employees and managers on core HR policies and processes, including assistance with conflict resolution and disciplinary action. Documents and communicates core HR processes.
• Data and Reporting: In partnership with the HR Business Partner, understands data and leverages insights on turnover, headcount, and Inclusion & Belonging to assess and impact the business units. Uses data to identify trends, patterns, and conclusions. Provides data-driven insights to support decision-making and drive continuous improvement.
• Collaborative Partner: Creates and maintains trusting relationships across the organization including strong partnership within the internal People team (Retail HR and TA, People team leaders, Retail Field team) to execute day-to-day operations and ensure successful support of the business in various ways, aligned to our culture and business priorities. 
• Compliance & Policy: Stays up to date with federal, state and local employment laws and regulations, ensuring compliance in all HR activities. Support implementation and enforcement of company policies, ensuring consistency and fairness across the organization. Assist in keeping accurate and updated records, ensure confidentiality, and compliance with all respective laws and regulations, including respective applicable cannabis regulations. 
• Culture Consigliore: As a member of the People team, you are part of the heartbeat of GTI; you will assist in how to scale and enhance our culture as it relates to employee engagement, building morale and becoming a best place to work in the cannabis industry.  

Qualifications  

• Bachelor’s Degree in Business, Human Resources or related field, preferred  
• 4+ years of experience as a strategic business partner and/or progressive HR Generalist experience
• Experience supporting a retail or manufacturing environment or high-growth, start-up, fast-paced and complex work environment, a plus
• PHR, SHRM-CP, Certification, preferred
• Ability to travel up to 75%
• Excellent communication skills and demonstrated ability to confidently interface with all levels of the organization as a trusted partner, especially when presenting information or discussing sensitive topics.
• Highly motivated, self-directed, and passionate about our people and our company but can remain objective and rationale.
• Strong use of judgment to identify and anticipate needs and make business-focused recommendations.
• Effective organization and planning skills as well as solid analytical, quantitative, and problem-solving skills.
• Ability to manage multiple conflicting priorities and execute independently with minimal supervision.
• Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment. 
• Strong knowledge and application of federal and state employment laws.
• Impeccable attention to detail. 

Additional Requirements 

• Must pass any and all required background checks 
• Must be and remain compliant with all legal or company regulations for working in the industry 
• Must possess a valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by state badging agency to work in cannabis industry 

The Role 

The Human Resources Business Partner plays a critical role on Green Thumb’s People Team where our focus is all about our clients, our very own Green Thumb employees. This is a hands-on role that will primarily support the HR Business Partners in the interpretation, implementation and execution of the People team initiatives, programs, and policies in the day-to-day operations to ensure compliance with regulations, drive employee engagement and foster a positive work environment. You’ll take a key role in supporting our employee population in the different stages of the employee life cycle (onboarding, offboarding, performance management, promotions/transfers) and ensure that their experience is reflective of our Green Thumb values and behaviors. Under the guidance of the Regional HR Business Partner, this role will provide a mix of remote and on-site HR support and guidance for Illinois retail dispensaries while working closely with our teams and leaders to coach, challenge, collaborate and support them as our business continues to evolve and scale.  

Our ideal candidate possesses a working knowledge of traditional human resources functions including employee relations, payroll, benefits, and talent management. They operate with an inclusive mindset and humble confidence, are quick to take initiative, eager to learn and solve business problems, and think through and execute situations in a critical yet pragmatic way. You are deliberate and thoughtful in your approach as a representative of the People team with the goal of creating a high performing, engaged team and you enjoy the high-touch approach and can’t wait to roll up your sleeves and dig in.  

This position supports our Central and Southern Illinois locations and requires a strong onsite presence.

Responsibilities 

• Talent Management Support: Supports and guides various levels of management to ensure an effective execution of the employee lifecycle process including recruitment, onboarding, performance management, employee development, and offboarding. Assist with performance management activities such as goal setting, development plans and improvement plans. 
• Project Management: Leads and/or actively engages on a variety of projects with cross-functional team members such as the development of programs, improvement of processes, implementation of initiatives and delivery of training programs. 
• Employee Relations: Handles low-risk employee relations issues, including investigations and employee concerns, independently. Exercises sound judgment to escalate, as needed. Provides guidance and assistance for employees and managers on core HR policies and processes, including assistance with conflict resolution and disciplinary action. Documents and communicates core HR processes.
• Data and Reporting: In partnership with the HR Business Partner, understands data and leverages insights on turnover, headcount, and Inclusion & Belonging to assess and impact the business units. Uses data to identify trends, patterns, and conclusions. Provides data-driven insights to support decision-making and drive continuous improvement.
• Collaborative Partner: Creates and maintains trusting relationships across the organization including strong partnership within the internal People team (Retail HR and TA, People team leaders, Retail Field team) to execute day-to-day operations and ensure successful support of the business in various ways, aligned to our culture and business priorities. 
• Compliance & Policy: Stays up to date with federal, state and local employment laws and regulations, ensuring compliance in all HR activities. Support implementation and enforcement of company policies, ensuring consistency and fairness across the organization. Assist in keeping accurate and updated records, ensure confidentiality, and compliance with all respective laws and regulations, including respective applicable cannabis regulations. 
• Culture Consigliore: As a member of the People team, you are part of the heartbeat of GTI; you will assist in how to scale and enhance our culture as it relates to employee engagement, building morale and becoming a best place to work in the cannabis industry.  

Qualifications  

• Bachelor’s Degree in Business, Human Resources or related field, preferred  
• 4+ years of experience as a strategic business partner and/or progressive HR Generalist experience
• Experience supporting a retail or manufacturing environment or high-growth, start-up, fast-paced and complex work environment, a plus
• PHR, SHRM-CP, Certification, preferred
• Ability to travel up to 75%
• Excellent communication skills and demonstrated ability to confidently interface with all levels of the organization as a trusted partner, especially when presenting information or discussing sensitive topics.
• Highly motivated, self-directed, and passionate about our people and our company but can remain objective and rationale.
• Strong use of judgment to identify and anticipate needs and make business-focused recommendations.
• Effective organization and planning skills as well as solid analytical, quantitative, and problem-solving skills.
• Ability to manage multiple conflicting priorities and execute independently with minimal supervision.
• Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment. 
• Strong knowledge and application of federal and state employment laws.
• Impeccable attention to detail. 

Additional Requirements 

• Must pass any and all required background checks 
• Must be and remain compliant with all legal or company regulations for working in the industry 
• Must possess a valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by state badging agency to work in cannabis industry 

Shift: Night Shift (Wednesday–Saturday, 6:00 PM – 4:00 AM)
Days Off: Sunday–Tuesday

Job Summary:

The Warehouse Department Supervisor will provide leadership and direction in a high volume outbound, B2C small parcel environment, supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services, maintaining a safe, effective and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships.

Job Expectations:

• Orders departmental supplies as needed
• Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion
• Issue written and oral instructions
• Study and standardize procedures to improve efficiency of team members
• Maintain harmony among team members and resolve grievances
• Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance
• Maintain a safe and organized work environment
• Responsible for working with other departments to assist in resolving issues related to products and order fulfillment
• Responsible for improving and maintaining inventory accuracy
• Responsible for evaluating and planning labor for upcoming warehouse needs
• Engages in the typical responsibilities of a supervisor requiring evaluating, organizing, integrating and delegating
• Plans, directs and coordinates all day-to-day activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations
• Monitors and manages all aspects of team member performance to include administering write-ups/counseling
• Contains and/or reduces cost and drives productivity within the department
• Cooperates in a cross-functional manner as a change agent with all departments within the Company
• Manages workflow to meet planned department productivity standards
• Train new or newly assigned team members in the proper methods and standard operating procedures of a job function
• Completes special projects as determined

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• Excellent organizational and managerial skills.
• Excellent communication skills – written, oral, reading and understanding.
• Ability to work extended hours and weekend
   

Equipment Knowledge:

• Experience with Microsoft Office Suite Programs (i.e.: Microsoft Word, Excel) and Google Office.

Experience Requirements:

Generally requires a minimum of three (3) to five (5) years of warehouse experience in an automated environment.

Education Requirements:

Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 60 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Company uniforms, closed-toed shoes, casual work environment
• Warehouse environment, may be required to wear safety equipment
• Ability to work extended hours as required
  
  #OPS

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Key Accounts Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the Sales, Product/Engineering, Customer Success, Professional Services, and executive leadership to articulate the overall Datadog value proposition, vision and strategy to customers
• Lead technical strategy for both short-term and long-cycle pursuits by driving the end-to-end technical sales agenda for Fortune 100 and comparable prospects — from pipeline generation through purchase decision
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Present at executive and technical forums, lead workshops, and translate technical detail to business impact for CIOs, SRE/Platform teams, security/compliance, and engineering leadership
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with one or more languages (i.e. Python, Go, Java, etc.) and familiarity with DevOps practices such as CI/CD and IaC workflows
• Demonstrated ability to land into net new logo accounts and collaborate with prospects through long, multi-quarter or multi-year cycles.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Datadog is seeking a Regional Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take the lead technical role in your region supporting customer facing activities and engagements for key accounts. Enable a strong partnership between the SE team and other organizations within Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers.
• Manage a team of leaders and individual contributors, helping to ensure customer success pre-sale;
• Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities
• Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills
• Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities
• Deliver semi-annual performance reviews along with collaborating on and executing individual development plans

Who You Are:

• Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role
• Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change
• Proven in your ability to grow and develop a team 
• Experienced in recruiting both individual contributors and front line leaders
• Knowledgeable in current infrastructure and monitoring solutions and technologies
• Able to build and execute an evaluation plan with a customer and mentor others on how to do so
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so
• Able to think strategically and creatively about a wide variety of challenges

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

This role will primarily support HelloFresh’s Factor brand with site locations in Illinois and Arizona.

You will...

• Legal Advice/Counseling (IL/AZ): Provide employment counsel for the Factor brand in IL and AZ. Advise stakeholders and executives on issues like hiring, wage and hour, leaves and accommodations, workplace safety, and terminations. Train leadership and cross-functional teams on HR legal compliance. Monitor legal trends and analyze regulatory changes affecting labor and employment. 
• Litigation and Dispute Resolution: Manage employment litigation, demand letters, and agency investigations in IL and AZ, including overseeing cost-sensitive use of outside counsel, drafting position statements, responding to demand letters, and negotiating settlements. 
• Policy/Contract Development and Implementation: Partner with the People team to provide legal guidance on developing and refining company policies and procedures to ensure compliance with federal, state, and local laws.  Draft and negotiate various employment-related contracts, including severance and settlement agreements.
• Other Duties: Handle additional responsibilities as assigned by leadership.

You are...

• A business-minded employment lawyer with an ability to translate legal concepts to non-lawyers.
• A proactive, entrepreneurial, resourceful, independent, and collaborative problem solver who thrives on change and new challenges.

You have...

• A J.D. with outstanding academic credentials. At least 5+ years of overall labor/employment law experience, including at least 2+ years of employment litigation experience at a leading law firm. Prior in-house experience (ideally e-commerce and consumer-facing) strongly preferred. 
• An active license in good standing with the Illinois state bar.
• An ability to work from one of the following HelloFresh locations: Aurora, IL; Chicago, IL; New York, NY.  Long-term commitment to hybrid work pursuant to the company’s Flex-Hybrid policy.
• Familiarity and experience with major federal employment laws and Illinois state and local employment laws.

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

**This is a hybrid position with 2 days in the Chicago office**

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Customer Value & Outcomes
  • Own the end-to-end success of assigned enterprise accounts following implementation
  • Establish, document, and track customer goals, success metrics, and ROI realization plans
  • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Relationship Management
  • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
  • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
  • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
• Adoption & Retention
  • Drive deep product adoption across customer teams and use cases
  • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
  • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
  • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
• Growth & Expansion
  • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
  • Partner with Account Executives to support upsell and cross-sell initiatives
• Advocacy
  • Identify, develop, and nurture customer advocates within your book of business
  • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
  • Partner with internal teams to secure customer referrals, testimonials, and event speakers
• Cross-Functional Leadership
  • Serve as the voice of the customer internally, influencing Product, Support, and Services
  • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

**This is a hybrid position that requires two days in the Chicago office**

Pre-sales isn’t just about explaining a product—it’s about helping people see what’s possible. It’s about understanding, guiding, and storytelling. When done well, pre-sales transforms complexity into clarity, ideas into solutions, and prospects into customers.

For those of us who’ve spent years refining this craft, we know there’s nothing quite like the moment when a client truly gets it—when they can see how your platform fits their world, solves their challenge, and moves their business forward. That’s what great pre-sales does, and that’s what we’re looking for in our next Solutions Engineer.

This role isn’t just about running through a demo script or ticking off a checklist. It’s about engaging, challenging, and inspiring. It’s about knowing your audience—when to dive deep into technical detail and when to elevate the conversation to business value. It’s about being adaptable, resourceful, and always looking for ways to enhance the story we tell and the way we tell it.

If you love problem-solving, storytelling, and shaping client decisions, we’d love to talk.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Consult and Collaborate: Work with prospects to deeply understand their business challenges across industries and data domains. Tailor consultative approaches to guide them towards impactful outcomes.
• Deliver Engaging Demonstrations: Bring our expertise to life through impactful, value-driven demonstrations and presentations—showcasing how our capabilities align with their needs.
• Elevate the Narrative: Shift conversations beyond technical details to meaningful discussions about differentiation, business outcomes, and industry trends. 
• Push the Boundaries: Use our API framework and SDK to explore creative ways to extend our capabilities, tailoring innovative solutions to meet the unique needs of prospects and their use cases.
• Drive Competitive Edge: Use your expertise to create messaging and collateral that highlight our strengths and establish us as a trusted partner in PIM, MDM, PXM, and Syndication.
• Own Your Demo Environments: Take responsibility for configuring, maintaining, and optimising your demo accounts and software environments. Ensure they are always ready to deliver seamless, impactful, and tailored demonstrations.
• Collaborate Across Teams: Partner with sales, product management, and marketing to refine our offerings, address customer feedback, and stay ahead of market demands.
• Support and Inspire the Team: Help your fellow team members shine by sharing ideas, providing support, and showcasing the team’s achievements. Drive efforts that move the needle and elevate the art of pre-sales within the team, fostering collaboration and innovation.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

We need someone who understands pre-sales at its core—who sees it as more than just answering questions, but rather as crafting experiences that resonate.

• 5+ years of Solution Engineering Experience in a SaaS environment 
• Technical Expertise: A strong grasp of APIs, cloud-native technologies, and the ability to quickly learn and articulate complex capabilities. You thrive on exploring possibilities within our API framework and SDK to creatively extend our offerings and meet unique prospect use cases.
• Industry Knowledge: Proven experience in the areas of PIM, MDM, PXM, Syndication, and E-commerce—ideally in multi-domain contexts.
• Consultative Mindset: Ability to position capabilities as enablers of business value, rather than just technical tools.
• Communication Skills: A polished and persuasive communicator with a knack for simplifying complex ideas and building trust with diverse stakeholders.
• Self-Motivation: A proactive, solution-oriented attitude that drives you to deliver results independently and collaboratively.
• Presentation Mastery: Experience delivering engaging product demonstrations to both technical and business audiences.
• Strategic Insight: Familiarity with competitive landscapes and industry trends to refine messaging and support differentiation efforts.
• Creative Problem-Solving: A desire to push the boundaries of what’s possible, using innovation and technical acumen to create tailored solutions that address specific business challenges.

job purpose: The Senior Analytics Engineer will be a foundational developer and force multiplier for fairlife’s ambition to create a best‑in‑class Decision Intelligence (DI) ecosystem. This role will own the development of production‑grade data products (domain models, governed metrics, semantic layers, and self‑serve insights) while also helping the organization adopt and scale AI-enabled decision workflows (agents/copilots) through guardrails, training, enablement, and measurable adoption.

This role is accountable not only for delivering decision intelligence, but also for increasing decision velocity and trust across Finance, HR, Demand, and Site Operations by building durable assets and by coaching others in modern analytics engineering and AI practices.

responsibilities:

• Build and own production-grade, domain-oriented data products in Microsoft Fabric (Lakehouse/Delta) with documented logic, monitoring, and clear SLAs/ownership.
• Develop governed semantic models and a scalable KPI/metric system that enables consistent, trusted self-serve decision intelligence across Finance, HR, Demand, and Site Operations.
• Implement CI/CD, automated testing, and performance optimization for pipelines, models, and DAX/SQL to ensure reliability and speed at scale.
• Deliver decision-ready insights (“so what / now what”) through dashboards, alerts, and embedded workflows that accelerate decision velocity and improve operational outcomes.
• Support design and development of agentic AI solutions that automate multi-step decision workflows with governed data, guardrails, auditability, human-in-the-loop controls, and evaluation metrics.
• Lead AI and decision intelligence enablement: training, playbooks, office hours, and adoption programs; continuously measure engagement, value realization, and iterate based on feedback.
• Serve as a DI force multiplier by coaching teammates on analytics engineering, semantic modeling, and AI delivery best practices; create reusable templates and standards (“build once, use often”)
• Partner cross-functionally to align on priorities, definitions, and tradeoffs; operate with strong ownership, speed, and accountability

skills/qualifications required:

• 6+ years delivering analytics engineering or equivalent experience building production-grade data products (pipelines + semantic models + governed metrics).
• Bachelors in a technical field, masters preferred.
• Experience delivering AI-enabled analytics solutions (agents/copilots/workflow automation) with evaluation/monitoring and safe deployment patterns (human-in-the-loop, auditability).
• Demonstrated experience with CI/CD and DevOps for analytics (Git, Azure DevOps pipelines, automated testing, release processes).
• Expert SQL (T‑SQL + SparkSQL) and strong semantic modeling skills (Power BI / Tabular), including performance tuning, star schema, and metric governance.
• (Preferred) Python for orchestration, automation, testing, or ML/AI evaluation harnesses.
• Proven ability to build stakeholder trust and drive adoption through clear communication, documentation, and enablement (not just delivery).
• Ability to build training + enablement programs and measure adoption/value.
• Experience with manufacturing/operations analytics (OEE, downtime classification, yield, throughput, scrap, quality, maintenance), or adjacent industries.
• Demonstrated ability to use modern development accelerators (e.g., coding assistants/agents) responsibly to increase throughput while maintaining quality and governance.
  
  

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Chicago, IL

reports to: Senior Manager, Decision Intelligence

travel requirements: 10-15%

exempt/nonexempt: Exempt

JOB SUMMARY

The Loss Prevention Specialist is responsible for reviewing incident reports, video footage, and exception-based reporting to identify risks related to theft, customer issues, and compliance. This role supports internal investigations by analyzing data, fulfilling video requests, and documenting findings in alignment with company policies and cannabis regulations. The specialist partners with Operations, HR, and Compliance teams to resolve issues, mitigate loss, and strengthen overall controls. 

CORE JOB DUTIES 

• Review and investigate incident reports involving theft, customer issues, safety, and policy violations  

• Conduct detailed CCTV and camera footage reviews to support investigations and compliance verification  

• Fulfill and manage video request tickets from internal and external teams  

• Manage contracted security vendors ensuring coverage where required and supplemental coverages for overnight projects 

• Analyze exception-based reporting (EBR) to identify transaction anomalies, fraud, and internal risk indicators  

• Cross-reference EBR data with video footage and incident reports to build complete case findings  

• Review and document all refusal-to-serve incidents to ensure compliance with state cannabis regulations and company policies  

• Identify trends and patterns in incidents, refusals, and reporting data to proactively mitigate risk  

• Conduct internal investigations related to employee misconduct, cash handling issues, and policy violations  

• Maintain accurate, detailed, and audit-ready case documentation and investigation reports  

• Escalate significant findings and compliance risks to Risk leadership and cross-functional partners  

• Partner with Operations, Compliance, and HR to resolve investigations and improve adherence to procedures  

• Monitor camera system effectiveness and report gaps, blind spots, or technical issues  

• Support regulatory and internal audits by providing documentation, video evidence, and case summaries  

• Recommend process improvements to reduce shrink, enhance compliance, and strengthen internal controls 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Associate’s degree/Bachelor’s Degree 

• 1-3 years of relevant work experience in loss prevention 

• 1+ years exception-based reporting, guard management, remote video monitoring systems 

• Experience in a high growth and complex industry or company and must have the ability to adapt to face-paced, highly dynamic business environments. 

• Highly motivated, self-directive, innovative, and able to work independently or among teams with resourcefulness. 

• Acts with a clear sense of integrity, ownership and accountability, ensuring stakeholders are clear on the role risk management will play in support of their goals. 

• Strong business acumen including data analytics, attention to detail, excellent communication and interpersonal skills as well as end-to-end project management.  

• LPQ/LPC/CFI/CPP certifications are preferred. 

• Passion for all things retail.  You bring excitement that rallies others around our vision. 

• Genuine interest in and passion for the cannabis industry is required.  

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Job Title:  Head of Communications

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

How You'll Make an Impact:

We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large.

This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.  

As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership, and industry presence across the globe. You will:  

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence; 
• Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning;
• Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging; 
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op-eds, keynote narratives, and industry commentary;
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events; 
• Proactively identify and secure high-value speaking opportunities for Cloudbeds executives at major global conferences and events;
• Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching;
• Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing; 
• Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media;
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader;
• Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities;
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access, and the opportunity to help define how hotels think about the future.

What You Bring to the Team:

We’re looking for a seasoned communications professional who thrives as a trusted, senior-level contributor who can own both strategy and execution. You bring:

Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries; A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers; Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them; Exceptional messaging instincts and the ability to articulate a clear, provocative point of view; Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard. Experience partnering closely with senior executives and serving as a trusted communications advisor; A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work.

What Success Looks Like:

• Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership.
• Our executives are visible, well-prepared, and increasingly sought after as industry voices at top-tier global hospitality and technology events.
• Media coverage is proactive, high-quality, and aligned to our strategic priorities — reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. 
• Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market.
• Communications is viewed internally as a strategic growth driver and trusted partner to leadership.

#LI-AM1

The opportunity
Unity is seeking a skilled and experienced Workday Integrations Developer to join our Enterprise Applications team. In this role, you will be responsible for designing, building, and maintaining enterprise-scale integrations within the Workday ecosystem, with a particular focus on migrating existing integrations from legacy platforms and third-party tools into Workday-native solutions. You will serve as a subject matter expert on integration architecture, collaborating closely with Finance, HR, IT, and business stakeholders to ensure seamless data flow across Unity's enterprise applications.

This is a high-impact, hands-on role for a builder who thrives in complexity, can navigate a large and evolving integration landscape, and is passionate about delivering scalable, reliable, and well-documented solutions.

What you'll be doing

• Design, develop, test, and deploy enterprise integrations using Workday tools, including Workday Studio, Orchestrate, EIB, Core Connectors, and RaaS/BIRT reports
• Lead and execute the migration of existing integrations from iPaas-based middleware to Workday-native integration frameworks
• Assess, document, and rationalize Unity's existing integration landscape to identify consolidation and optimization opportunities
• Collaborate with cross-functional stakeholders to gather and translate complex business requirements into robust integration design specifications
• Build and maintain integrations supporting Payroll, Finance, and third-party vendor systems (e.g., CloudPay, Workiva, Okta, Salesforce)
• Troubleshoot, debug, and resolve integration failures in production environments with minimal disruption to business operations
• Define and enforce integration development standards, naming conventions, and best practices across the team
• Partner with Security and Compliance teams to ensure integrations adhere to data governance, privacy, and access control requirements
• Participate in Workday release cycles, assessing impact on existing integrations and coordinating regression testing and remediation
• Contribute to project planning, estimation, and sprint execution in an Agile delivery model

What we're looking for

• 8 to 10+ years of hands-on experience developing and maintaining Workday integrations in a large enterprise environment
• Demonstrated experience leading or contributing to integration migration initiatives — moving integrations from tools such as MuleSoft, Workato, TIBCO, Dell Boomi, or similar into Workday
• Strong proficiency with Workday integration tools, including Workday Studio, EIB (Enterprise Interface Builder), Core Connectors, PICOF/PECI, RaaS, and Web Services (SOAP/REST)
• Solid understanding of Workday data model and object structure across Financials, and/or Payroll modules
• Experience with XML, XSLT, and JSON for data transformation and mapping
• Ability to work independently on complex, ambiguous integration challenges while communicating progress and blockers clearly to stakeholders
• Strong analytical and problem-solving skills with a systematic approach to debugging and root cause analysis
• Excellent documentation habits — you write integration specs, runbooks, and postmortems that others can actually use

You might also have

• Workday Pro certification in Integrations
• Experience integrating Workday with platforms such as Salesforce, Coupa, Workiva, CloudPay, and Okta.
• Familiarity with iPaaS platforms (e.g., MuleSoft, Workato), which may be part of Unity's broader integration ecosystem
• Experience working in a publicly traded company with SOX compliance requirements
• Exposure to Workday Extend or Prism Analytics
• Background in Finance systems administration, in addition to integration development

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-CW2

Role Overview

The Head of Accounting will lead the firm’s technical accounting and policy function, ensuring high-quality financial reporting under US GAAP and IFRS and strong US regulatory accounting outcomes. This role partners closely with Finance leadership, Risk, Legal/Compliance, and the business to translate complex transactions into clear accounting conclusions, scalable policies, and audit-ready execution. The ideal candidate combines deep technical expertise with strong judgment, speed, and the ability to lead through ambiguity in a fast-paced environment.

Key Responsibilities

Technical Accounting & Policy Leadership

• Own the firm’s technical accounting agenda, including research, interpretation, and application of US GAAP and IFRS to complex transactions and new products.
• Lead the development, maintenance, and governance of global accounting policies, memos, and position papers; ensure conclusions are well-supported and practical to operate.
• Advise on accounting impacts of business initiatives (new products, legal entity changes, intercompany arrangements), including P&L and balance sheet implications.

Financial Reporting & GAAP/IFRS Compliance

• Ensure the firm’s financial statements, disclosures, and management reporting are prepared in accordance with US GAAP and/or IFRS, with consistent application across entities and regions.
• Drive accounting judgments related to financial instruments, consolidation, revenue recognition, leases, share-based payments, and impairments (as applicable to the firm’s activity).
• Partner with external auditors on technical positions, emerging issues, and audit requests; manage discussions to timely resolution.

US Regulatory Accounting & Oversight

• Own accounting support for US regulatory reporting (e.g., broker-dealer and other regulated-entity reporting requirements), ensuring accuracy, completeness, and compliance.
• Interpret and implement regulatory accounting guidance that affects statutory capital, net capital, and regulated entity financial statements (as applicable).
• Coordinate with Compliance and Legal on regulatory inquiries, examinations, and ongoing reporting obligations.

Controls, Governance & Process Excellence

• Establish and maintain a strong accounting control framework, including documentation, review standards, segregation of duties, and evidence retention.
• Drive continuous improvement of close and reporting processes, including automation and systems enhancements that improve accuracy and speed.
• Build and mentor a high-performing team; set clear expectations, develop talent, and create durable operating rhythms.

Stakeholder Management & Leadership

• Serve as the senior accounting advisor to Finance leadership and key stakeholders.
• Communicate complex accounting topics clearly to non-accountants and senior executives; drive decisions with a bias toward timely execution.
• Monitor and prepare for changes in accounting standards and regulatory guidance; lead implementation and change management.

Qualifications

• 12–15+ years of progressive experience in technical accounting, financial reporting, accounting advisory, or controllership within financial services or other complex environments.
• Deep expertise in US GAAP; strong working knowledge of IFRS (or vice versa), with demonstrated ability to operate in multi-reporting frameworks.
• Experience with US regulatory accounting/reporting in a regulated environment (e.g., broker-dealer, bank, asset manager, fintech with regulatory reporting), including interaction with regulators or examinations.
• Proven track record leading technical accounting projects across multiple stakeholders and driving issues to resolution.
• Bachelor’s degree in Accounting or Finance required; CPA strongly preferred (Master’s/MBA a plus).

Skills & Attributes

• Exceptional technical depth with practical, business-oriented judgment.
• Strong leadership presence; able to influence across levels and functions.
• Execution-focused and decisive; comfortable operating in ambiguity and under tight deadlines.
• Clear communicator with strong writing skills (policy memos, position papers, audit-ready documentation).
• High ownership mindset with a strong control orientation and commitment to quality.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment.

In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

What you'll do

• Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
• Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
• Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
• Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
• Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
• Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
• Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
• Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision

What we're looking for

• 10+ years of experience in operations, enablement, go-to-market, or a related function
• 3+ years managing multi-disciplinary teams
• Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
• Deep experience owning or overseeing learning & development, launch operations, or marketing functions
• Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
• Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
• Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
• Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
• Background including both operator-facing and internal enablement across different audiences

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $170,000.00 USD to $200,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Hybrid

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment.

In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

What you'll do

• Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
• Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
• Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
• Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
• Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
• Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
• Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
• Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision

What we're looking for

• 10+ years of experience in operations, enablement, go-to-market, or a related function
• 3+ years managing multi-disciplinary teams
• Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
• Deep experience owning or overseeing learning & development, launch operations, or marketing functions
• Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
• Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
• Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
• Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
• Background including both operator-facing and internal enablement across different audiences

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $170,000.00 USD to $200,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Hybrid

LOCATION: The Legal Counsel position is a remote, work-from-home role, as are all positions at Acceleration Partners (a structure central to our culture and vision to change the work/life paradigm). Some travel is required for client meetings, internal meetings, conferences, and other events. Ideally this candidate would be in EST or CST.

THE ROLE: 

Acceleration Partners has grown significantly over the last several years, and with that growth has come increasingly complex legal needs. Our global footprint now spans Europe, Latin America, Asia, and Australia, and we work with some of the world's leading brands. With over 300 employees across multiple countries and a commitment to running a profitable, operationally excellent business, we are looking for full-time Legal Counsel who will serve as our in-house legal resource across contracts, and occasionally support compliance, data privacy and HR matters.

This role serves as a key legal partner to the business, providing practical, risk-balanced guidance while enabling commercial objectives across a globally distributed organization.

This is a unique opportunity for an attorney who wants meaningful, substantive work, applying deep legal expertise in a more focused, flexible environment — fully remote.

At Acceleration Partners, everything we do comes back to three core values: Own It, Embrace Relationships, and Excel & Improve. This role requires contract expertise, sound judgment, and the ability to build trust quickly with internal teams and external clients alike. If you're looking for a role where your legal instincts directly shape how a growing company operates, this is it.

TOP 5 JOB RESPONSIBILITIES:

Client Contracts: Own the end-to-end client contract process. Draft, review, and negotiate client services agreements using a clear understanding of both our business and the client's needs. Ensure all language is legally sound, enforceable, and aligned with company interests. Work directly with our sales team to redline and negotiate non-standard terms.

Vendor Contracts: Serve as the primary legal point of contact for vendor relationships. Review supplier agreements to verify compliance with company policies and applicable international, federal, and state regulations. Flag risk and recommend practical solutions that keep the business moving. Ensure vendors meet data privacy and security standards, including appropriate data processing, cross-border transfer mechanisms, and confidentiality obligations.

Disputes and Legal Matters: Handle low-level disputes and legal inquiries that arise in the normal course of business. Provide sound, practical legal guidance to internal teams for routine matters.  Liaise with external counsel as needed on more complex issues, and draft and manage legal correspondence, including demand letters, cease and desist notices, and other dispute-related communications. Significant litigation, regulatory matters, or high-risk disputes will be managed in coordination with external counsel.

HR Legal Advisory: Partner with our People team to advise on employment-related legal questions, including compliance, policy questions, and employee relations matters. Provide practical, business-oriented guidance that balances legal compliance with operational realities. Escalate complex, multi-jurisdictional, or high-risk employment matters to external counsel where appropriate.

Corporate Governance:
Support basic corporate governance matters across the company’s global entities, including drafting of company resolutions or coordination with internal stakeholders and external service providers on entity management and required filings, as needed.

Contract Oversight and Record Keeping: Maintain accurate records for all active and completed contracts. Monitor contract timelines and proactively manage renewals, extensions, and close-outs. Proofread and fact-check all legal documents for accuracy and consistency, and communicate contract terms clearly to non-legal colleagues.

YOU'RE A GREAT FIT IF YOU:

• Have deep contract law expertise and the judgment to know when to move quickly and when to slow down.
• Are comfortable operating independently with minimal oversight.
• Can translate complex legal language into plain, clear guidance for non-lawyers.
• Bring a practical, business-minded approach — you understand that legal decisions exist in a business context.
• Have working familiarity with data privacy concepts (e.g., GDPR) as applied in commercial contracts.
• Are organized, deadline-driven, and take personal ownership of your work.
• Thrive in a remote environment and communicate proactively with distributed teams.
• Are looking for a role with real responsibility and a manageable pace — substantive work without the grind.
• Are able to operate as a trusted advisor, balancing legal risk with business objectives in a fast-moving environment.

MINIMUM QUALIFICATIONS:

• J.D. and active bar membership (or retired in good standing)
• 8+ years of legal experience, with meaningful depth in contract law
• Prior in-house or agency/services industry experience preferred
• Experience with data protection/privacy matters (e.g., GDPR, cross-border data transfers, DPAs) strongly preferred
• Experience advising on employment and HR-related legal matters is a plus but not required
• Strong communication skills — written and verbal — with the ability to work across functions
• Comfortable with international contracts and multi-jurisdictional considerations
• Confident making decisions independently while knowing when to escalate

WHAT SUCCESS LOOKS LIKE:

Within 3 months: Full command of our existing contract library, processes, and active client agreements. Integrated into the sales and people team workflows. Handling routine contracts independently.

Within 6 months: Trusted legal resource for the business. Managing all inbound and outbound contracts, advising on disputes and HR matters without escalation, and contributing to process improvements that reduce risk and improve efficiency across the company. Acting as a go-to partner for cross-functional teams, proactively identifying legal risks and driving practical, scalable solutions.

WHY ACCELERATION PARTNERS?

Acceleration Partners is the world’s largest and first-to-market Partnership Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, AP’s global team of 300+ focuses on data-driven strategies that connect brands to the right consumers through affiliate and influencer All of our work is supported by APVision, our proprietary technology suite which leverages the largest dataset of any agency in the Partnership Marketing agency ecosystem. Serving over 200 brands—including household names like Amazon, Apple, Target, Google, Marriott, Coinbase, and Burberry—AP’s diversified team is creating what’s next in the industry by building high-performing partnership marketing programs. As the only truly integrated global partnerships agency, AP prides itself on being at the cutting edge of industry developments and leveraging proven expertise to deliver unique solutions for brands seeking sustainable growth.

AP PERKS & BENEFITS - WHAT WE OFFER 

• 100% remote work for everyone 

• Group medical, dental, and vision coverage insurance (with opt-out benefits) 

• 401K with matching 

• Open Paid Time Off 

• Summer & Holiday Wellness Breaks in July and December 

• Volunteer and Birthday Time Off 

• Focus Fridays 

• Paid Parental Leave Benefits 

• Wellness, Technology & Education Allowances 

• Paid sabbatical leaves, donation matching, and more!! 
• Target base salary is $160-180K + bonus depending on location and experience.

Benefits may vary based on employment status or country location. 

Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.

#LI-REMOTE  

*GLSDR 

#LI-MG1