Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Director of Operations Strategy to own the optimization and execution systems that power how we run our global operations. Reporting directly to the VP of Operations Support & Strategy, you will be the connective tissue between strategy and execution  — building the operational discipline and processes that empower our teams in the field to achieve. 

You are a rigorous analytical thinker and disciplined executor who thrives at the intersection of strategy, data, and cross-functional collaboration. You know how to structure ambiguous problems, build airtight solutions, and translate complexities into clear narratives that drive action. You are equally comfortable in a facility and a boardroom — and you understand that the best initiatives are only valuable when they actually change how the business runs.

What you'll do

• Drive execution of quarterly and annual operations planning cycles, translating company objectives into operational targets, milestones, and resource plans across field operations
• Build and maintain a suite of real-time dashboards, KPI frameworks, and reporting infrastructure that gives leadership an accurate, up-to-the-moment view of operational health across all markets
• Develop advanced forecasting models and scenario analyses that surface risks and opportunities before they impact the business, and recommend clear, prioritized action paths for each
• Identify operational inefficiencies across the business, quantify their impact, and lead structured process improvement initiatives from diagnosis through resolution
• Serve as the analytical backbone for cross-functional initiatives — providing rigorous ROI modeling and performance tracking to ensure projects stay accountable to measurable outcomes
• Partner with regional leaders and market GMs to synthesize performance data across geographies, identify what’s working, and help scale winning playbooks consistently across markets
• Collaborate with Product and Engineering to define tooling requirements that support operational scalability, acting as an informed and credible voice for the ops team in roadmap discussions
• Build and develop a lean team of strategy and analytics professionals, establishing the function’s capacity and capabilities as the business scales

What we're looking for

• 7+ years of experience in strategy, business operations, management consulting, or analytics, with at least 2 years in a leadership role at a high-growth technology or marketplace company
• Deep analytical fluency — highly proficient in Excel and SQL, with hands-on experience building and maintaining reporting infrastructure in BI tools such as Looker or Tableau
• Demonstrated ability to build financial models, scenario analyses, and forecasting frameworks that inform real, high-stakes business decisions
• Proven track record of leading cross-functional initiatives from scoping through execution — managing multiple workstreams simultaneously without losing accountability on any of them
• Clear, confident communicator who can distill complex analysis into concise, compelling narratives for senior stakeholders, with the ability to adapt the message for different audiences
• Highly self-directed with strong problem-structuring skills — capable of independently defining the approach to an ambiguous problem and driving it to a clear outcome

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment.

In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

What you'll do

• Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
• Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
• Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
• Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
• Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
• Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
• Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
• Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision

What we're looking for

• 10+ years of experience in operations, enablement, go-to-market, or a related function
• 3+ years managing multi-disciplinary teams
• Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
• Deep experience owning or overseeing learning & development, launch operations, or marketing functions
• Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
• Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
• Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
• Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
• Background including both operator-facing and internal enablement across different audiences

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $170,000.00 USD to $200,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Hybrid

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment.

In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

What you'll do

• Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
• Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
• Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
• Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
• Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
• Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
• Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
• Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision

What we're looking for

• 10+ years of experience in operations, enablement, go-to-market, or a related function
• 3+ years managing multi-disciplinary teams
• Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
• Deep experience owning or overseeing learning & development, launch operations, or marketing functions
• Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
• Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
• Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
• Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
• Background including both operator-facing and internal enablement across different audiences

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $170,000.00 USD to $200,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Hybrid

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Launch Director – Commercial to own the end-to-end project management and successful deployment of all commercial launches across the company. You are a strategic leader who will oversee a diverse portfolio spanning office, healthcare, residential, and stadium verticals, ensuring every launch is executed on time and aligned with revenue, operational, and client success goals. Reporting to the appropriate senior leadership, you will act as the connective layer between strategy and execution, managing a team of Launch Managers and Associates while partnering closely with Sales, Operations, Product, and Finance to standardize execution and de-risk high-growth profiles.

What you'll do

• Lead the end-to-end execution of all Commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization
• Align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption
• Manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations
• Maintain full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers
• Serve as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches
• Identify inefficiencies and implement scalable solutions to improve the speed, consistency, and quality of deployments
• Deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making
• Translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy
• Drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships

What we're looking for

• Demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment
• Lead diverse teams with a proven track record of managing and developing direct reports
• Execute complex launches across multiple verticals such as healthcare, residential, and stadium environments
• Communicate effectively as a senior point of contact for high-priority clients and internal stakeholders
• Analyze data to deliver reporting on revenue performance and portfolio health
• Architect scalable processes that translate strategy into execution
• Drive results aligned with revenue capture and consumer adoption goals
• Navigate high-growth environments with a focus on operational excellence and customer experience

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $165,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-DL1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Launch Director – Commercial to own the end-to-end project management and successful deployment of all commercial launches across the company. You are a strategic leader who will oversee a diverse portfolio spanning office, healthcare, residential, and stadium verticals, ensuring every launch is executed on time and aligned with revenue, operational, and client success goals. Reporting to the appropriate senior leadership, you will act as the connective layer between strategy and execution, managing a team of Launch Managers and Associates while partnering closely with Sales, Operations, Product, and Finance to standardize execution and de-risk high-growth profiles.

What you'll do

• Lead the end-to-end execution of all Commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization
• Align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption
• Manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations
• Maintain full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers
• Serve as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches
• Identify inefficiencies and implement scalable solutions to improve the speed, consistency, and quality of deployments
• Deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making
• Translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy
• Drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships

What we're looking for

• Demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment
• Lead diverse teams with a proven track record of managing and developing direct reports
• Execute complex launches across multiple verticals such as healthcare, residential, and stadium environments
• Communicate effectively as a senior point of contact for high-priority clients and internal stakeholders
• Analyze data to deliver reporting on revenue performance and portfolio health
• Architect scalable processes that translate strategy into execution
• Drive results aligned with revenue capture and consumer adoption goals
• Navigate high-growth environments with a focus on operational excellence and customer experience

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $165,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-DL1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Launch Director – Commercial to own the end-to-end project management and successful deployment of all commercial launches across the company. You are a strategic leader who will oversee a diverse portfolio spanning office, healthcare, residential, and stadium verticals, ensuring every launch is executed on time and aligned with revenue, operational, and client success goals. Reporting to the appropriate senior leadership, you will act as the connective layer between strategy and execution, managing a team of Launch Managers and Associates while partnering closely with Sales, Operations, Product, and Finance to standardize execution and de-risk high-growth profiles.

What you'll do

• Lead the end-to-end execution of all Commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization
• Align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption
• Manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations
• Maintain full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers
• Serve as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches
• Identify inefficiencies and implement scalable solutions to improve the speed, consistency, and quality of deployments
• Deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making
• Translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy
• Drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships

What we're looking for

• Demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment
• Lead diverse teams with a proven track record of managing and developing direct reports
• Execute complex launches across multiple verticals such as healthcare, residential, and stadium environments
• Communicate effectively as a senior point of contact for high-priority clients and internal stakeholders
• Analyze data to deliver reporting on revenue performance and portfolio health
• Architect scalable processes that translate strategy into execution
• Drive results aligned with revenue capture and consumer adoption goals
• Navigate high-growth environments with a focus on operational excellence and customer experience

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $165,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-DL1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Launch Director – Commercial to own the end-to-end project management and successful deployment of all commercial launches across the company. You are a strategic leader who will oversee a diverse portfolio spanning office, healthcare, residential, and stadium verticals, ensuring every launch is executed on time and aligned with revenue, operational, and client success goals. Reporting to the appropriate senior leadership, you will act as the connective layer between strategy and execution, managing a team of Launch Managers and Associates while partnering closely with Sales, Operations, Product, and Finance to standardize execution and de-risk high-growth profiles.

What you'll do

• Lead the end-to-end execution of all Commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization
• Align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption
• Manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations
• Maintain full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers
• Serve as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches
• Identify inefficiencies and implement scalable solutions to improve the speed, consistency, and quality of deployments
• Deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making
• Translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy
• Drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships

What we're looking for

• Demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment
• Lead diverse teams with a proven track record of managing and developing direct reports
• Execute complex launches across multiple verticals such as healthcare, residential, and stadium environments
• Communicate effectively as a senior point of contact for high-priority clients and internal stakeholders
• Analyze data to deliver reporting on revenue performance and portfolio health
• Architect scalable processes that translate strategy into execution
• Drive results aligned with revenue capture and consumer adoption goals
• Navigate high-growth environments with a focus on operational excellence and customer experience

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $165,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-DL1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a VP, Strategic Initiatives to serve as the Chief Commercial Officer’s primary operator for high-stakes, cross-functional projects that require senior judgment and decisive action. You are a parking industry veteran and high-accountability leader who thrives at the intersection of commercial ambition and operational execution. You take full ownership of complex initiatives like large-scale portfolio onboardings and enterprise-level system implementations without requiring constant oversight, leveraging your deep domain expertise to bypass the industry learning curve. As a peer to our Central Operations team, you will drive outcomes for our most critical projects. You are an expert at navigating ambiguity within the parking and real estate landscape, leading diverse stakeholders across Finance, Product, and Operations, and utilizing AI-driven approaches to multiply your impact and compress project timelines.

What you'll do

• Own end-to-end project management for CCO-level strategic initiatives from scoping through performance review
• Serve as the accountable, on-site leader for complex parking builds, big installs, and launches where a senior Metropolis presence is required
• Lead cross-functional alignment across Finance, Product, Operations, and Commercial stakeholders to secure multi-department buy-in
• Develop project charters, milestone frameworks, and accountability structures calibrated to project complexity
• Partner with Central Operations to oversee major property onboardings and serve as the expert escalation point for strategic parking and asset management decisions
• Manage the project infrastructure for large-scale portfolio onboardings to ensure readiness standards are met
• Drive the customer reporting improvement initiative across departments to deliver high-quality client-facing outputs
• Serve as the CCO's proxy on workstreams requiring senior presence and executive sponsorship
• Maintain the Operations OKR framework and data guide to ensure alignment with field-level performance
• Identify emerging strategic needs and proactively scope new initiatives before they become urgent

What we're looking for

• 12+ years of progressive experience in operations, strategy, or project management inside the parking industry
• Extensive experience with big installs, asset management, and field-level leadership
• Demonstrated track record of owning complex, cross-functional projects from initiation through delivery within the parking or mobility sector
• Ability to communicate effectively with cross-functional stakeholders such as Finance, Product, and Commercial leaders to drive decisions
• High accountability orientation with a focus on owning outcomes rather than tasks
• Bachelor’s degree required
• Operate as an AI-native leader by using AI tools to synthesize information, draft communications, and summarize data
• Experience implementing AI-driven approaches to automate reporting workflows and surface risks before they escalate
• Ability to proactively pilot and validate new AI tools to improve project outcomes and team efficiency
• Proven use of AI tools as a force multiplier for project status synthesis and cross-functional briefing preparation

While not required, these are a plus:

• Specific experience in real estate or transportation technology industries
• Military or other high-accountability leadership backgrounds

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $225,000.00 USD to $260,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a VP, Strategic Initiatives to serve as the Chief Commercial Officer’s primary operator for high-stakes, cross-functional projects that require senior judgment and decisive action. You are a parking industry veteran and high-accountability leader who thrives at the intersection of commercial ambition and operational execution. You take full ownership of complex initiatives like large-scale portfolio onboardings and enterprise-level system implementations without requiring constant oversight, leveraging your deep domain expertise to bypass the industry learning curve. As a peer to our Central Operations team, you will drive outcomes for our most critical projects. You are an expert at navigating ambiguity within the parking and real estate landscape, leading diverse stakeholders across Finance, Product, and Operations, and utilizing AI-driven approaches to multiply your impact and compress project timelines.

What you'll do

• Own end-to-end project management for CCO-level strategic initiatives from scoping through performance review
• Serve as the accountable, on-site leader for complex parking builds, big installs, and launches where a senior Metropolis presence is required
• Lead cross-functional alignment across Finance, Product, Operations, and Commercial stakeholders to secure multi-department buy-in
• Develop project charters, milestone frameworks, and accountability structures calibrated to project complexity
• Partner with Central Operations to oversee major property onboardings and serve as the expert escalation point for strategic parking and asset management decisions
• Manage the project infrastructure for large-scale portfolio onboardings to ensure readiness standards are met
• Drive the customer reporting improvement initiative across departments to deliver high-quality client-facing outputs
• Serve as the CCO's proxy on workstreams requiring senior presence and executive sponsorship
• Maintain the Operations OKR framework and data guide to ensure alignment with field-level performance
• Identify emerging strategic needs and proactively scope new initiatives before they become urgent

What we're looking for

• 12+ years of progressive experience in operations, strategy, or project management inside the parking industry
• Extensive experience with big installs, asset management, and field-level leadership
• Demonstrated track record of owning complex, cross-functional projects from initiation through delivery within the parking or mobility sector
• Ability to communicate effectively with cross-functional stakeholders such as Finance, Product, and Commercial leaders to drive decisions
• High accountability orientation with a focus on owning outcomes rather than tasks
• Bachelor’s degree required
• Operate as an AI-native leader by using AI tools to synthesize information, draft communications, and summarize data
• Experience implementing AI-driven approaches to automate reporting workflows and surface risks before they escalate
• Ability to proactively pilot and validate new AI tools to improve project outcomes and team efficiency
• Proven use of AI tools as a force multiplier for project status synthesis and cross-functional briefing preparation

While not required, these are a plus:

• Specific experience in real estate or transportation technology industries
• Military or other high-accountability leadership backgrounds

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $225,000.00 USD to $260,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

What you'll do

• Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
• Support town hall preparation by coordinating slides, timing, and communication logistics
• Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
• Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
• Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
• Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
• Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
• Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
• Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
• Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows

What we're looking for

• 6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
• Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
• Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
• Navigate ambiguity comfortably and make sound judgment calls without complete information
• Maintain strict discretion with confidential information regarding senior leadership
• Operate with technical proficiency in Google Workspace or Microsoft 365
• Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
• Identify opportunities to pilot and implement new AI tools to reduce manual overhead
• Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
• Ability to represent the CCO's office independently to ensure governance processes run on time

While not required, these are a plus:

• Experience supporting a CCO, COO, or equivalent executive leader
• Familiarity with Salesforce
• Experience in the parking, real estate, or technology industries
• Demonstrated experience using AI to specifically improve executive support workflows

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a VP, Strategic Initiatives to serve as the Chief Commercial Officer’s primary operator for high-stakes, cross-functional projects that require senior judgment and decisive action. You are a parking industry veteran and high-accountability leader who thrives at the intersection of commercial ambition and operational execution. You take full ownership of complex initiatives like large-scale portfolio onboardings and enterprise-level system implementations without requiring constant oversight, leveraging your deep domain expertise to bypass the industry learning curve. As a peer to our Central Operations team, you will drive outcomes for our most critical projects. You are an expert at navigating ambiguity within the parking and real estate landscape, leading diverse stakeholders across Finance, Product, and Operations, and utilizing AI-driven approaches to multiply your impact and compress project timelines.

What you'll do

• Own end-to-end project management for CCO-level strategic initiatives from scoping through performance review
• Serve as the accountable, on-site leader for complex parking builds, big installs, and launches where a senior Metropolis presence is required
• Lead cross-functional alignment across Finance, Product, Operations, and Commercial stakeholders to secure multi-department buy-in
• Develop project charters, milestone frameworks, and accountability structures calibrated to project complexity
• Partner with Central Operations to oversee major property onboardings and serve as the expert escalation point for strategic parking and asset management decisions
• Manage the project infrastructure for large-scale portfolio onboardings to ensure readiness standards are met
• Drive the customer reporting improvement initiative across departments to deliver high-quality client-facing outputs
• Serve as the CCO's proxy on workstreams requiring senior presence and executive sponsorship
• Maintain the Operations OKR framework and data guide to ensure alignment with field-level performance
• Identify emerging strategic needs and proactively scope new initiatives before they become urgent

What we're looking for

• 12+ years of progressive experience in operations, strategy, or project management inside the parking industry
• Extensive experience with big installs, asset management, and field-level leadership
• Demonstrated track record of owning complex, cross-functional projects from initiation through delivery within the parking or mobility sector
• Ability to communicate effectively with cross-functional stakeholders such as Finance, Product, and Commercial leaders to drive decisions
• High accountability orientation with a focus on owning outcomes rather than tasks
• Bachelor’s degree required
• Operate as an AI-native leader by using AI tools to synthesize information, draft communications, and summarize data
• Experience implementing AI-driven approaches to automate reporting workflows and surface risks before they escalate
• Ability to proactively pilot and validate new AI tools to improve project outcomes and team efficiency
• Proven use of AI tools as a force multiplier for project status synthesis and cross-functional briefing preparation

While not required, these are a plus:

• Specific experience in real estate or transportation technology industries
• Military or other high-accountability leadership backgrounds

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $225,000.00 USD to $260,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

What you'll do

• Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
• Support town hall preparation by coordinating slides, timing, and communication logistics
• Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
• Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
• Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
• Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
• Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
• Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
• Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
• Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows

What we're looking for

• 6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
• Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
• Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
• Navigate ambiguity comfortably and make sound judgment calls without complete information
• Maintain strict discretion with confidential information regarding senior leadership
• Operate with technical proficiency in Google Workspace or Microsoft 365
• Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
• Identify opportunities to pilot and implement new AI tools to reduce manual overhead
• Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
• Ability to represent the CCO's office independently to ensure governance processes run on time

While not required, these are a plus:

• Experience supporting a CCO, COO, or equivalent executive leader
• Familiarity with Salesforce
• Experience in the parking, real estate, or technology industries
• Demonstrated experience using AI to specifically improve executive support workflows

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

What you'll do

• Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
• Support town hall preparation by coordinating slides, timing, and communication logistics
• Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
• Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
• Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
• Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
• Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
• Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
• Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
• Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows

What we're looking for

• 6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
• Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
• Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
• Navigate ambiguity comfortably and make sound judgment calls without complete information
• Maintain strict discretion with confidential information regarding senior leadership
• Operate with technical proficiency in Google Workspace or Microsoft 365
• Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
• Identify opportunities to pilot and implement new AI tools to reduce manual overhead
• Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
• Ability to represent the CCO's office independently to ensure governance processes run on time

While not required, these are a plus:

• Experience supporting a CCO, COO, or equivalent executive leader
• Familiarity with Salesforce
• Experience in the parking, real estate, or technology industries
• Demonstrated experience using AI to specifically improve executive support workflows

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a VP, Strategic Initiatives to serve as the Chief Commercial Officer’s primary operator for high-stakes, cross-functional projects that require senior judgment and decisive action. You are a parking industry veteran and high-accountability leader who thrives at the intersection of commercial ambition and operational execution. You take full ownership of complex initiatives like large-scale portfolio onboardings and enterprise-level system implementations without requiring constant oversight, leveraging your deep domain expertise to bypass the industry learning curve. As a peer to our Central Operations team, you will drive outcomes for our most critical projects. You are an expert at navigating ambiguity within the parking and real estate landscape, leading diverse stakeholders across Finance, Product, and Operations, and utilizing AI-driven approaches to multiply your impact and compress project timelines.

What you'll do

• Own end-to-end project management for CCO-level strategic initiatives from scoping through performance review
• Serve as the accountable, on-site leader for complex parking builds, big installs, and launches where a senior Metropolis presence is required
• Lead cross-functional alignment across Finance, Product, Operations, and Commercial stakeholders to secure multi-department buy-in
• Develop project charters, milestone frameworks, and accountability structures calibrated to project complexity
• Partner with Central Operations to oversee major property onboardings and serve as the expert escalation point for strategic parking and asset management decisions
• Manage the project infrastructure for large-scale portfolio onboardings to ensure readiness standards are met
• Drive the customer reporting improvement initiative across departments to deliver high-quality client-facing outputs
• Serve as the CCO's proxy on workstreams requiring senior presence and executive sponsorship
• Maintain the Operations OKR framework and data guide to ensure alignment with field-level performance
• Identify emerging strategic needs and proactively scope new initiatives before they become urgent

What we're looking for

• 12+ years of progressive experience in operations, strategy, or project management inside the parking industry
• Extensive experience with big installs, asset management, and field-level leadership
• Demonstrated track record of owning complex, cross-functional projects from initiation through delivery within the parking or mobility sector
• Ability to communicate effectively with cross-functional stakeholders such as Finance, Product, and Commercial leaders to drive decisions
• High accountability orientation with a focus on owning outcomes rather than tasks
• Bachelor’s degree required
• Operate as an AI-native leader by using AI tools to synthesize information, draft communications, and summarize data
• Experience implementing AI-driven approaches to automate reporting workflows and surface risks before they escalate
• Ability to proactively pilot and validate new AI tools to improve project outcomes and team efficiency
• Proven use of AI tools as a force multiplier for project status synthesis and cross-functional briefing preparation

While not required, these are a plus:

• Specific experience in real estate or transportation technology industries
• Military or other high-accountability leadership backgrounds

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $225,000.00 USD to $260,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

What you'll do

• Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
• Support town hall preparation by coordinating slides, timing, and communication logistics
• Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
• Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
• Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
• Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
• Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
• Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
• Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
• Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows

What we're looking for

• 6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
• Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
• Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
• Navigate ambiguity comfortably and make sound judgment calls without complete information
• Maintain strict discretion with confidential information regarding senior leadership
• Operate with technical proficiency in Google Workspace or Microsoft 365
• Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
• Identify opportunities to pilot and implement new AI tools to reduce manual overhead
• Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
• Ability to represent the CCO's office independently to ensure governance processes run on time

While not required, these are a plus:

• Experience supporting a CCO, COO, or equivalent executive leader
• Familiarity with Salesforce
• Experience in the parking, real estate, or technology industries
• Demonstrated experience using AI to specifically improve executive support workflows

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite