*THIS ROLE  IS HYBRID AND REQUIRES ONSITE WORK AT OUR IRVINE OFFICE*

Job Summary: 

The Tax Manager will work on various tax reporting, compliance and planning projects as directed by the Director of Tax. The Tax Manager will support and review month end close activities. 

Job Expectations:

• Oversee the end-to-end preparation and filing of state, local, and international indirect tax returns.
• Serve as the primary point of contact for external tax preparers, ensuring all data provided is accurate and filings meet all statutory deadlines.
• Prepare and review US and foreign indirect tax filings and reconciliations.
• Review and oversee monthly reconciliations of various tax accounts on the general ledger, ensuring accuracy and timely reporting.
• Manage SOX control documentation.
• Manage and gather information for tax authority audits, as well as other ad hoc projects.
• Led communications and negotiations with tax authorities
• Oversee the maintenance of the tax calendar, tax notice log, and carryover schedules.
• Remain current and up-to-date on existing and upcoming tax laws.
• Research tax issues in all applicable areas of tax including memorandum write-up of results and maintaining legislative materials by reviewing, interpreting, and implementing new or revised laws.
• Serve as the functional lead for the company’s tax engine (e.g., Vertex, Avalara), overseeing tax rule maintenance, jurisdictional mapping, and product taxability configurations.
• Lead or play a key role in the end-to-end implementation of tax engine and serve as the tax subject matter expert in system implementations.
• Develop understanding of tax data and processes for cash tax forecasting and automation initiatives. 

Knowledge, Skills and Abilities:

Required:         

• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Strong communication skills
• Proficiency with Microsoft Office applications

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with Avalara, Vertex, or other Tax Engines. 

Experience Requirements:

Generally, requires a minimum of seven (7) years of relevant income tax and/or sales tax and accounting experience, with Big 4/Mid-Tier CPA firms preferred. 

Education Requirements: 

Bachelor’s Degree in Accounting or Finance preferred, or a combination of education and equivalent work experience. CPA preferred. Master’s Degree in Taxation a plus.

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Job Summary: 

The Employment Litigation Associate will support the company’s employment-related litigation and dispute resolution matters. This role will focus on handling employment claims, advising on workplace risk, and supporting broader litigation matters as needed. This role requires being proactive, detail-oriented, and business-minded, with experience managing employment disputes in a fast-paced environment.

Job Expectations:

Employment Litigation & Claims

• Manage and support employment-related claims, including wage and hour disputes, wrongful termination, discrimination, harassment, retaliation, and PAGA matters
• Assist in responding to administrative agency charges (e.g., EEOC, DFEH/CRD, Labor Commissioner)
• Draft position statements, settlement agreements, and litigation documents
• Partner with HR and internal stakeholders on pre-litigation dispute resolution and risk mitigation

Litigation Support

• Assist in handling broader litigation matters, including commercial disputes, consumer claims, and regulatory inquiries as needed
• Conduct legal research and draft memoranda, pleadings, and discovery responses
• Support case strategy development and fact investigations

Risk Mitigation & Advisory

• Provide practical legal advice to HR and business teams on employee relations matters as well as employment practices and policies
• Help develop and update employment-related policies, procedures, and training materials
• Identify trends in claims and recommend proactive risk mitigation strategies

Outside Counsel & Operations

• Coordinate with outside counsel on employment litigation matters, including managing deadlines, strategy alignment, and budgets
• Support document preservation, litigation holds, and e-discovery processes
• Maintain organized case files and assist with reporting and tracking of claims

 Preferred Experience

• Experience supporting in-house legal teams or working with corporate clients
• Exposure to multi-state or international employment issues
• Experience in e-commerce, retail, or consumer-facing industries

Knowledge, Skills and Abilities:

Required:         

• Experience handling employment claims, including agency charges and civil litigation
• Strong knowledge of federal and state employment laws (e.g., FLSA, Title VII, ADA, FEHA, wage and hour laws, PAGA)
• Excellent legal research, writing, and analytical skills
• Ability to manage multiple matters and deadlines in a fast-paced environment
• Strong judgment and problem-solving skills
• Ability to translate legal risk into practical business guidance
• Collaborative and cross-functional mindset
• High attention to detail and organizational skills
• Strong ability for prioritization of multiple competing matters
• Effective communication and stakeholder management

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of five (5) to seven (7) years of litigation experience with a focus on employment law 

Education Requirements: 

• Juris Doctor (J.D.) from an accredited law school
• Active membership in at least one U.S. state bar

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Job Summary: 

A Motion Graphic Artist responsible for creating engaging, brand-driven animations while supporting videography post-production, including editing, color correction, and visual polish across multiple platforms. This role also provides photography post-production support using Photoshop, retouching, and preparing still assets to align seamlessly with video and motion-based storytelling.

Job Expectations: 

• Design and produce high-quality motion graphics for digital, social, web, and video platforms.

• Translate brand guidelines, creative briefs, and storyboards into polished motion assets.

• Animate typography, iconography, UI elements, and graphic systems with strong timing and visual rhythm.

• Support video post-production, including editing assistance, basic color correction, and visual enhancements

• Prepare and optimize assets for multiple formats, resolutions, and aspect ratios.

• Perform photography post-production in Photoshop, including retouching, color cleanup, and asset prep.

• Collaborate closely with creative leads, producers, and editors to maintain visual consistency.

• Manage multiple projects simultaneously while meeting deadlines and production schedules.

• Maintain organized project files and follow established naming, versioning, and delivery standards.

• Stay current on motion design trends, tools, and techniques to elevate output quality continuously

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

  Knowledge

• Advanced understanding of motion design principles, animation timing, and visual storytelling

• Strong knowledge of end-to-end video post-production workflows and delivery standards

• Working knowledge of 3D creation and integration within motion graphics pipelines

• Familiarity with professional editing workflows using Adobe Premiere Pro and DaVinci Resolve

• Understanding of brand systems, visual consistency, and cross-platform execution

• Knowledge of collaborative production environments, file organization, and version control

Skills

• Advanced proficiency in After Effects for motion graphics, compositing, and animation

• Experience using Maxon 3D tools for After Effects (e.g., Cinema 4D, Cineware, Redshift integrations)
   

• Strong working proficiency in Adobe Premiere Pro and DaVinci Resolve for video editing and finishing

• Proficient in Photoshop for photography post-production, retouching, and asset preparation
  Ability to design, animate, and integrate 2D and 3D elements into cohesive motion systems

• Strong organizational and time-management skills across multiple projects

Abilities

• Ability to translate creative direction into high-quality, production-ready motion and 3D assets

• Ability to independently execute complex motion graphics projects from concept through delivery

• Ability to balance speed, quality, and creative integrity under deadline-driven conditions

• Ability to adapt 3D and motion assets across formats, platforms, and evolving requirements

• Ability to identify creative and technical opportunities to elevate visual storytelling

Equipment Knowledge: 

• Experience working on Apple Mac workstations in a professional creative production environment.

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

2-5 years of professional experience in motion graphics, with supporting experience in video post-production and 2D/3D integration

Education Requirements: 

Bachelor’s degree in a relevant creative field or equivalent hands-on professional experience in motion graphics and animation

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Job Summary:

The Manager, APAC Social Media & Influencer Marketing role will  lead and scale our social and influencer strategy across key APAC markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia.

This role will be responsible for driving brand awareness, engagement, and performance outcomes through social media and influencer marketing. This position plays a critical role in shaping APAC growth strategy, operating at both a strategic and tactical level. The ideal candidate will elevate agency performance, develop localized strategies, and translate social and influencer initiatives into measurable business impact.

This role requires close collaboration with cross-functional stakeholders internally, as well as external agency and creator partners across the region.

Job Expectations:

• Develop and execute APAC social media and influencer marketing strategies aligned with global brand and business objectives

• Build scalable frameworks that drive both brand equity and performance outcomes across diverse APAC markets

• Identify growth opportunities across established and emerging markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia

• Lead and manage external social and influencer agencies across multiple APAC markets, ensuring high-quality execution and strategic alignment

• Establish clear KPIs, performance expectations, and reporting structures for agency partners

• Conduct regular business reviews and performance audits to optimize ROI and elevate agency output from execution to strategic partnership

• Ensure strong localization while maintaining global brand consistency

• Develop and guide influencer strategies across tiers (macro, mid, micro, affiliate) based on market needs and maturity

• Drive best-in-class campaign execution, content storytelling, and community engagement

• Identify emerging creator trends, platforms, and partnership models to continuously innovate

• Build and scale long-term influencer ecosystems rather than one-off activations

• Define success metrics and optimize campaigns based on performance data and insights

• Translate analytics into actionable recommendations for budget allocation and strategy refinement

• Partner with Performance Marketing and E-commerce teams to align influencer impact with revenue outcomes

• Collaborate with Marketing, Creative, and Global Brand teams to support integrated campaign execution

• Serve as the APAC subject matter expert for social media and influencer marketing

• Ensure alignment between regional strategy and local market execution

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required: 

• Proven experience managing agencies across multiple markets

• Strong understanding of Japan and/or Korea social ecosystems (additional APAC experience highly preferred)

• Demonstrated ability to drive measurable business results through social and influencer programs

• Highly organized with strong project management skills

• Strong analytical mindset with the ability to translate data into actionable insights

• Comfortable balancing strategic thinking with hands-on execution oversight

• Excellent stakeholder management and communication skills

• Strong passion for social media and influencer marketing

• Proven ability to drive performance-based outcomes across multiple APAC markets. This individual is highly strategic, data-driven, and capable of managing complexity across diverse regions

• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)

• Fluent in English; fluency in Japanese, Korean, or Chinese required depending on location

Experience Requirements:

Generally requires a minimum of ten (10)+ years of experience in social media and/or influencer marketing, preferably with regional (APAC) scope.

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

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Job Summary:

We are seeking a Senior Manager, APAC Marketing to lead and execute regional marketing strategies across Hong Kong, Singapore, and Southeast Asia. This role will be responsible for driving brand awareness, accelerating customer acquisition, and improving retention across key APAC markets.

This position plays a critical role in shaping APAC growth strategy, operating at both strategic and tactical levels. The ideal candidate will build and scale regional partnerships while optimizing existing marketing channels including influencers, social media, affiliates, media, and offline activations. This role requires close collaboration with cross-functional stakeholders internally, as well as external partners and agencies.

Job Expectations:

• Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, and retention across APAC markets (Hong Kong, Singapore, SEA)

• Define and optimize paid media strategies aligned with business goals; negotiate media buys, explore new channels, and launch strategic partnerships to expand reach

• Oversee end-to-end campaign execution, including promotions, localization, operations, customer experience, and in-market communications

• Own relationships with local creative, media, PR, and influencer agencies to ensure strong regional relevance and performance

• Analyze daily and weekly performance against sales and marketing targets; translate insights into actionable growth initiatives

• Lead influencer marketing strategy, expanding and diversifying the regional creator ecosystem

• Manage and allocate regional marketing budgets across channels to maximize ROI and efficiency

• Plan and execute PR initiatives, brand activations, and events to strengthen market presence

• Partner with central CRM teams to optimize lifecycle marketing, loyalty programs, and retention strategies

• Ensure accuracy and quality of localized content across partner platforms, continuously improving brand positioning

• Collaborate with regional and global stakeholders to define commercial strategies and trade marketing calendars that drive growth

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Proven track record in performance marketing and data-driven decision making

• Strong understanding of APAC consumer behavior, with experience in Hong Kong, Singapore, and/or Southeast Asia markets

• Experience managing agencies and external partners across multiple markets

• Demonstrated ability to operate both strategically and hands-on in a fast-paced environment

• Business level fluency in English and Cantonese or Mandarin

• Strong analytical mindset with the ability to translate data into actionable insights

• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)

Experience Requirements:

Generally requires eight (8) + years of relevant experience in e-commerce or digital marketing, preferably with regional (APAC) scope. Experience with influencer marketing and social commerce in APAC markets preferred.

Preferred Skills

• Strong analytical mindset with the ability to translate data into actionable insights

• Excellent stakeholder management and cross-functional collaboration skills

• Experience with influencer marketing and social commerce in APAC markets

• Ability to navigate cultural nuances and localize campaigns effectively across diverse markets

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

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Job Summary: 

Under general supervision, the Customer Service Specialist (CSS) – Backend Operations is responsible for supporting customer-related operations through data analysis, account reconciliation, and cross-functional coordination. This role focuses on backend processes rather than direct customer interaction, ensuring accuracy across customer accounts, transactions, and operational workflows.

The CSS plays a key role in communication between Marketplace, Accounting, and Operations while working to resolve issues efficiently.

Job Expectations: 

• Perform customer account reconciliation by reviewing transactions, refunds, returns, and order discrepancies.
• Investigate and resolve backend discrepancies related to orders, payments, and refunds.
• Collaborate cross-functionally with departments including Marketplace, Accounting, Logistics, and Customer Service to resolve issues.
• Identify trends, recurring issues, and process gaps; recommend improvements to enhance operational efficiency.
• Assist with Return Merchandise Authorization (RMA) reconciliation and tracking.
• Ensure accurate documentation of findings, actions taken, and resolutions.
• Escalate complex discrepancies or systemic issues in a timely manner.
• Provide backend support to customer service operations as needed.
• Proactively adapt to evolving workflows and new technologies, ensuring operational efficiency as system requirements change.
• Identify current issues and processes that can be evolved into more efficient workflows

Knowledge, Skills and Abilities:

   Required:

• Strong proficiency in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP/XLOOKUP, data analysis).
• High attention to detail with strong analytical and problem-solving skills.
• Ability to work with large datasets and identify discrepancies.
• Strong organizational and documentation skills.
• Effective written and verbal communication skills for cross-functional collaboration.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrates initiative, accountability, and adaptability.
• Maintains composure under stress.
• Willingness to work weekends when necessary.

Equipment Knowledge: 

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) 
• SAP (preferred)
• Marketplaces (preferred)
• Ability to type 40 WPM
• Zendesk
• Asana

Experience Requirements:

• Generally requires a minimum of two (2) years related experience, typically in operations, reconciliation, data analysis, or customer service support functions.

Education Requirements: 

High school diploma required.  Associate’s degree preferred or a combination of education and equivalent experience.

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Job Summary: 

The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

Job Expectations:

Leadership & Strategy

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.  

• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)

• Build, mentor, and inspire a team of UX designers, researchers, and design managers.

• Advocate for design thinking and human-centered design practices across the organization.

• Help to build a strong design culture within the organization 

• Get hands-on with projects when necessary to drive projects forward

Collaboration & Execution

• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.

• Translate business objectives into customer-centric design solutions that drive growth and retention.

• Establish and maintain scalable design systems, ensuring consistency across platforms.

• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.

Innovation & Customer Experience

• Use research, data, and insights to inform design decisions and continuously improve usability.

• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.

• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

Knowledge, Skills, and Abilities:

   Required:

• Experience with A/B testing

• Strong portfolio showcasing design leadership, strategy, and execution

• Experience leading a product focused high-performance design team

• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution

• Experience managing processes and teams in an agile/scrum environment

• Experience working with design systems and tools such as Figma

• A user-centered design approach and highly collaborative, low-ego approach to design

• Experience attracting, hiring and retaining top design talent

Equipment Knowledge: 

• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

•  Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.

Education Requirements: 

Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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Job Summary: 

 Under general supervision, the Equipment Operator operates a variety of equipment utilized in a warehouse environment.  The Equipment Operator will have basic understanding of current Good Manufacturing Practices (cGMPs) and equipment safety guards.  

Job Expectations:

• Follow all Maintenance and Safety Procedures

• Promote a safe work environment through personal actions. Identify any safety concerns

• Load and unload trailers, scans merchandise, builds pallets and labels merchandise

• Replenishes and/or stocks merchandise as needed

• Performs manual, computer or RF functions to enter data in systems

• Performs count of product / reconciliations (count cycle)

• Check for accuracy and placement of product in designated zones

• Direct product to correct area in warehouse

• Move product safely using motorized equipment to include but not limited to forklift, pallet rider. Follow instructions for operating equipment

• Clear work area of loose wood and plastic

• Sweep work area as needed

• Report faulty equipment, damage to racks, and other safety hazards to supervisor
   

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Ability to lift heavy boxes

• Ability to follow instructions and take directions

• Ability to perform tasks consistently and accurately

• Ability to read, write and perform basic math and computer operations

• Attention to detail

• Effective verbal and written communication skills

• Ability to work as part of a team and interact effectively with others
   

Experience Requirements:

Generally requires a minimum of one (1) year experience in warehouse or manufacturing environment or equivalent combination of education and experience

Education Requirements:

High School Diploma or combination of education and equivalent work experience required. 

Equipment Knowledge: 

• Operate a forklift

• Ability to become forklift certified

• Ability to safely operate hand and power equipment according to procedure
   

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day.  The Team Member may occasionally lift or move materials and products up to 60 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are: 

• Hectic, fast-paced with multi-level distractions

• Company uniforms, closed-toed shoes, casual work environment

• Warehouse environment, may be required to wear safety equipment

• Ability to work extended hours as required
   

Job Summary

The SAP OTC/TM Manager will lead all aspects of the Order-to-Cash (OTC) and Transportation Management (TM) domains within the SAP S/4HANA landscape. This role requires a hands-on leader who takes full ownership of project delivery, system integrity, testing governance, and cross-functional collaboration across business, IT, and system integrator (SI) teams.

The ideal candidate will demonstrate strong accountability, proactiveness, and end-to-end project leadership, ensuring delivery excellence beyond SAP boundaries. The manager will act as the primary bridge between SI teams (onshore/offshore), internal SAP and non-SAP teams, and business stakeholders—driving alignment, quality, and timely outcomes across multiple initiatives.

Key Responsibilities:

Leadership & Ownership:

• Act as the primary point of contact and leader for all OTC and TM initiatives, accountable for business requirements, project execution, testing, and delivery.
• Take full ownership of the functional and technical delivery from design through deployment, ensuring quality, completeness, and adherence to timelines.
• Proactively engage with SI partners and business users to clarify requirements, identify risks, and resolve issues before they escalate.
• Lead end-to-end System Integration Testing (SIT) — define scope, validate business scenarios, ensure adequate test coverage, and monitor execution and defect resolution.
• Ensure clear accountability of SI team members (onshore/offshore): track who is delivering what, monitor productivity, and ensure efficient use of resources.
• Provide ongoing direction to internal and external teams, ensuring project progress, issue resolution, and proper documentation.

Governance & Quality Assurance:

• Establish and enforce strong quality gates — review functional specifications, configuration, and custom code prior to migration to QA or Production environments.
• Implement structured code review and configuration validation processes to prevent defects and ensure compliance with design standards.
• Oversee transport governance and ensure all changes follow documented approval and review workflows.
• Drive continuous improvement through post-mortem analysis and lessons-learned reviews.

Project Management & Delivery:

• Lead and manage multiple projects concurrently, balancing scope, resources, and delivery timelines.
• Develop and oversee comprehensive project plans, including resource allocation, risk management, RAID logs, and delivery milestones.
• Work closely with cross-functional teams (Logistics, Finance, Order Management, IT Infrastructure, Security, Cloud Ops) to ensure seamless execution and integration.
• Ensure on-time, in-scope delivery of solutions that meet business objectives and operational excellence standards.

Collaboration & Stakeholder Management:

• Serve as the key liaison between SI partners, business stakeholders, and internal IT teams, promoting transparency, accountability, and timely communication.
• Foster strong relationships with internal teams (LandOps, ProdOps, Finance, Global Logistics, Planning) and external vendors to ensure alignment of goals and outcomes.
• Partner with business leaders to understand end-to-end processes and ensure SAP solutions effectively support operational goals.
• Lead stakeholder meetings to communicate status, risks, dependencies, and next steps.

Functional Expertise:

• Provide subject matter expertise in SAP S/4 OTC and TM including Sales & Distribution, freight order management, freight cost settlement, delivery processing, export logistics, and integration with WMS, Finance, and Procurement.
• Manage configuration and customization across TM components (Freight Units, Freight Orders, Cockpit, Optimization, DSD, Route Planning, BN4L, P.44, and SMC3).
• Ensure compliance with SOD, audit, and trade regulations in all system configurations.
• Stay current with latest SAP innovations (e.g., BTP, CPI, Cloud ALM, BRF+) and recommend relevant adoption strategies.

Key Attributes of the Ideal Candidate:

• Demonstrates strong ownership mindset — treats projects as accountable deliverables, not tasks delegated to SI partners.
• Proactively drives progress by asking the right questions, identifying risks early, and ensuring all stakeholders are engaged.
• Maintains end-to-end visibility across SAP and non-SAP components, ensuring seamless business process delivery.
• Balances strategic thinking with hands-on execution, ensuring every change aligns with business outcomes.
• Exhibits leadership presence with both technical and business teams, instilling confidence and ensuring accountability.

Qualifications:

• 10+ years of experience in SAP OTC/TM within S/4HANA environments, preferably with Big 4 consulting or enterprise implementation background.
• Proven leadership experience managing global SAP projects in high-volume ecommerce or logistics-driven industries.
• Strong understanding of OTC and TM process integration across tax, pricing, rebates, logistics, WMS, and finance.
• Experience managing SI delivery (onshore/offshore), including SLA adherence, scope control, and governance.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Professional certifications such as PMP, CPIM, SAP S/4HANA Functional Certification preferred.

Success Criteria:

• Demonstrates visible ownership and proactive engagement on all assigned initiatives.
• Ensures SIT and UAT are executed with well-defined end-to-end business scenarios and full traceability.
• Maintains quality and compliance through pre-migration reviews and documentation.
• Delivers projects on time, within budget, and aligned to business expectations.
• Builds trust and accountability with business stakeholders and SI teams.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Education & Experience Necessary For Success

• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
• Hands on functional experience in S/4 HANA OTC and embedded Transportation management module
• At least 5 years of management experience
• Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation
• Understanding of SAP ASAP & Agile methodologies
• Strong organization, change management & project management skills
• SAP functional certifications AND/OR PMP certification preferred

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment

Ability to work extended hours as required

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Job Summary:

The EU Labeling & Product Notification Submission Specialist will be responsible for the end-to-end management of product labeling compliance and regulatory notification submissions across EU member states. This highly detail-oriented role ensures that all products are accurately labeled and properly registered prior to market entry.

Key Responsibilities: 

• Conduct thorough label reviews across all product categories to ensure full compliance with EU labeling requirements (ingredients, allergens, nutrition declarations, claims, country of origin, etc.)
• Manage product notification submissions to EU member states across relevant portals and systems (e.g., CPNP for cosmetics, EFSA novel food notifications, national food supplement notification portals)
• Work on improving internal tools and optimize notification efficiency for existing and new products/ suppliers 
• Maintain and manage an organized internal database of label versions, submission records, and approval statuses by market and product
• Collaborate closely with the EU Compliance Specialist and Sustainability Specialist to align labeling with regulatory and sustainability requirements
• Liaise with marketing, design, and product development teams to communicate labeling requirements early in the product lifecycle
• Ensure all product documentation (COAs, safety assessments, GMP records) is accurately filed and associated with the correct product notifications
• Support fulfillment center compliance by ensuring traceability documentation and labeling are aligned
• Track regulatory deadlines and renewal requirements for product notifications across all active EU member states
• Monitor evolving EU labeling legislation and update internal templates and SOPs accordingly

Qualifications: 

• 3–5+ years of experience in EU product labeling and regulatory submissions
• Hands-on experience with EU notification portals (e.g., CPNP, eProcedure, national supplement portals)
• Strong attention to detail and ability to manage a high volume of products and submissions simultaneously
• Familiarity with EU labeling regulations including Regulation (EU) 1169/2011, EC No 1223/2009, and relevant supplement and novel food frameworks
• Proficiency in document management systems and compliance tracking tools
• Excellent organizational and communication skills; English fluency required, additional EU language(s) a strong asset

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Education Requirements:

Bachelor's degree in Regulatory Affairs, Life Sciences, Food Technology, or a related field

#LI-ME1

Job Summary: 

The Global Logistics Lead -Europe works with the Supervisor and Director of Global Logistics to lead the Global Logistics team and its activities. This position leads the Global Logistics team to manage and grow the carrier portfolio by developing and improving delivery solutions in the European markets. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies within the organization. 

Job Expectations: 

• Lead the development of cost- efficient, competitive and compliant shipping solutions that balance customer experience, cost and operational efficiency 

• Develop, refine, and track vendor performance metrics and internal EU specific KPIs

• Provide guidance, direction and feedback to Global Logistics team to drive execution excellence

• Lead to review EU related tasks, projects, risk mitigation, and deliverables 

• Oversee the training for applicable team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. 

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities

• Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth 

• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s) 

• Set-up new and continually improve existing processes for the assigned lanes and carriers.

• Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations 

• Actively identify and scope new opportunities to improve how we serve customers and business processes 

• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content 

• Research lost shipments, broken items and track items between custom brokers and Global Logistics 

• Seek improvements in processes between the Global Logistics team and its internal and external partners 

• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit

• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed 

• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department

• and the management team 

• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments 

• Attend corporate meetings when necessary 

•  Support assigned projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. 

Knowledge, Skills and Abilities: 
 

Required: 

• Strong local market knowledge for European regions, including parcel carrier landscape and network, customs processes 

• Experience in enhancing delivery networks to improve transportation cost, speed, and customer experience 

• Experience working in an e-Commerce environment 

• Ability to manage logistics related inquiries and invoicing issues 

• Familiar with a variety of the logistics concepts, practices and procedures 

• Relies on extensive experience and judgment to plan and accomplish goals 

• Strong project management experience involving various stakeholders and vendors

• Ability to lead and direct the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members

• Strong negotiation and communication skills 

• Ability to analyze and evaluate complex information to identify optimal solutions

• Ability to handle complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with vendors 

• Strong vendor management experience to drive success for the end consumer

• Strong analytical and quantitative skills with the ability to comfortably manage large data sets and perform detailed cost-saving analyses 

• Experience with training and developing team members and their career growth 

Equipment Knowledge: 

Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc. 
 

Experience Requirements: 

Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. 

Education Requirements: 

Bachelor's degree in business or logistics or in a related field required or equivalent work experience. 

Judgment/Reasoning Ability: 

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands: 

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. 

Work Environment: The noise in the work environment is usually moderate. Other factors are: 

 Hybrid working model: 3 days per week onsite in the Amsterdam office and flexibility to work from home on other days 

 Professional, yet casual work environment 

Office / Warehouse environment 

Work closely with global teams across multiple regions; flexibility in working hours may be required   

Job Summary:

We are seeking a highly capable Inventory Transformation Process Leader to drive the evolution of our planning and execution ecosystem. This role blends deep systems expertise (SAP IBP) and supply chain systems expertise with strong business judgement and operational pragmatism.

The successful candidate will challenge existing planning processes and systems architecture, apply decision-ready data sets, and implement exception-based planning to enable faster, higher-quality decisions. This role is hands-on and outcome-driven, focused on turning data into action and planning into a true operational decision engine.

This is an exciting time to start this journey, providing the candidate the opportunity to blueprint and drive change. The successful candidate will bring in relevant industry experience, vision for continuous improvements, influencing ability to drive process and solution standardization, and collaboration with various stakeholders to achieve common goals, while delivering consistent and thorough deliverables as required.

The ideal candidate will be someone who challenges “how it’s always been done”, is highly analytical, is a hands-on-leader who is equally comfortable at the whiteboard and in system configuration. One who values practical outcomes over theoretical perfection, builds systems that support how people actually work and is capable of articulating plans and ideas with all levels of the organization.

Job Expectations:

Strategy & Business Transformation

• Partner with Supply Chain Operations, Finance, Merchandising, Marketing, and IT leaders to redefine and/or optimize end-to-end planning processes, including Demand, Supply, Inventory, and IBP/S&OP

• Translate business strategy into a clear, executable IBP and Inventory Optimization roadmap

• Challenge legacy processes, assumptions, and system designs to improve speed, focus, and decision quality

• Drive measurable business outcomes across service, inventory, cost, and agility

Decision Enablement & Exception-Based Planning

• Design and apply integrated, decision-ready data sets that align demand, supply, inventory, capacity, and financial views.

• Shift planning from calendar-driven review cycles to exception-driven workflows using clearly
  defined thresholds and tolerances.

• Ensure exceptions are actionable by defining:

• Business meaning

• Decision ownership

• Recommended actions and trade-offs

• Embed decision logic directly into IBP workflows to enable same-day or next-day decisions.

• Reduce planner effort by eliminating manual data preparation and focusing attention on the few critical issues that matter most.

SAP IBP & Systems Architecture

• Own the solution design and architecture for SAP IBP (Demand, Supply, Inventory Optimization, Response & Supply, and related capabilities).

• Configure SAP IBP to support daily and weekly operational decision cycles, not just monthly IBP cadence.

• Design alerts, dashboards, and planning views that clearly answer:

• What changed?

• Why does it matter?

• What decision is required now?

• Ensure tight integration between SAP IBP, SAP S/4HANA (or ECC), BW/HANA, and execution systems to support fast response and closed-loop learning.

• Balance SAP standard best practices with practical usability for planners and operators.

Data, Analytics & Applied Insights

• Apply forecasting, supply, and inventory analytics to prioritize action, not just improve model accuracy.

• Enable rapid scenario analysis and what-if simulations focused on real operational trade-offs (service vs. inventory, cost vs. speed).

• Partner with data and analytics teams to operationalize advanced models into repeatable, explainable decisions.

• Focus on speed to insight and decision clarity over analytical complexity.

Execution, Delivery & Adoption

• Lead or support IBP and SAP supply chain implementations, enhancements, and upgrades.

• Collaborate with internal teams and external partners to deliver high-quality, usable solutions.

• Define success metrics and ensure solutions deliver tangible, measurable business value.

• Drive adoption through training, governance, and continuous improvement.
  

Key Performance Indicators:

Decision Speed & Focus

• Decision latency (time from exception detection to decision)

• Exception aging (open exceptions beyond defined thresholds)

• Exception volume per planner (trend downward)

• % of alerts acted upon vs. ignored

Planning Effectiveness

• Forecast accuracy and bias at agreed aggregation levels

• Plan stability (week-over-week or cycle-over-cycle changes)

• Scenario cycle time (time to evaluate and decide)

• % of plans auto-approved vs. manually adjusted

Inventory & Service Outcomes

• Service level / fill rate

• Inventory turns and days of supply

• Excess and obsolete inventory

• Stockout recovery time

System & Adoption Health

• Planner touches per planning cycle

• Manual overrides as a % of total decisions

• Alert precision (true vs. false positives)

• Active user adoption and engagement rates
  

The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Required Qualifications:

Technical and Functional Expertise

• Generally requires a minimum of ten (10) plus years of experience

• 5-7+ years of hands-on experience with SAP IBP, across multiple planning areas

• Strong understanding of SAP S/4HANA or ECC supply chain modules (MM, PP; APO experience a plus)

• Proven experience designing end-to-end planning architectures and integrations

• Solid understanding of data models, master data governance, and planning heuristics

Business & Leadership Skills

• Deep understanding of end-to-end supply chain operations in complex, fast-moving environments

• Ability to connect system and data design choices directly to business outcomes

• Strong stakeholder influence skills, with the ability to align cross-functional teams

• Experience leading transformation initiatives, not just system implementations

Preferred Qualifications

• Experience in retail, e-commerce, or high-SKU, high-velocity environments

• Proven track record of evolving organizations from basic S&OP to advanced IBP

• Exposure to hybrid planning landscapes (SAP and non-SAP tools)

• Experience supporting global or multi-region supply chains
  

What Success Looks Like

• Planners and leaders focus on decisions and exceptions, not data preparation

• Faster response to volatility with clear visibility into trade-offs and impacts

• Planning systems highlight issues early enough to act, with clear ownership and actions

• Measurable improvements in service levels, inventory health, and decision speed

• IBP is trusted as a daily operational decision engine, not just a planning calendar
  

Work Environment: The WFH environment is primary, office is optional. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Professional, private space for video meetings required

• Ability to work extended hours as required

Job Summary: 

Under general supervision, the IT Support Specialist I will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers and other related hardware peripherals. This includes performing a variety of maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks. Tasks related to troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods will also be performed. The daily use of a ticket management system as well as performing project based work will guide most daily tasks. Teamwork is key to this position, so mentoring, assisting, and training with team members will be vital to ensure that company standards, policy, and procedures are followed while meeting documented SLA’s.

Job Expectations:

• Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner

• Coordinate with and escalate issues to other IT groups as needed 

• Provide end-user support to on-site users and users working from home

• Provide support to Google G-Suite based applications including Gmail, Drive, Calendar, Hangouts Chat, Meet, Voice, and others

• Maintain accurate IT hardware inventory and perform audits as needed to support the IT lifecycle process

• Troubleshoot common network problems and coordinate with the network team as needed

• Work directly with other groups in the IT Organization to ensure quick resolutions to issues

• Investigate user issues and identify their source, test and implement best solution

• Utilize the team’s documentation to ensure adherence to set standards. Also modify and develop documentation as needed

• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Ability to communicate technical information to nontechnical team members

• Ability to install, configure and maintain computers, networks and related hardware and software

• Ability to identify and resolve computer system malfunctions and operations issues

• Skill in organizing resources and establishing priorities

• Excellent verbal and written communication skills

• Ability to learn and support new systems and applications

Experience Requirements:

This position requires a minimum of two (2) years of IT support experience with emphasis on problem solving.

Education Requirements: Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA) Certification preferred.

#LI-JC1

Job Summary

The Lead of Site Merchandising is a strategic, creative, and analytical leader responsible for improving the digital shopping experience.  Key responsibilities include leading the strategy, execution, and performance of the iHerb.com digital storefront. This role owns how products are presented, promoted, and discovered across the site and app to maximize conversion, revenue, and customer engagement.

The Lead will be responsible for category merchandising, promotional presentation, homepage and campaign execution, and onsite optimization. This role partners closely with marketing, analytics, product, UX, and supply chain teams to ensure the right products are surfaced to the right customers at the right time.

Key Responsibilities

Performance Optimization

• Collaborate with Product and Engineering to define requirements for product metadata as we onboard a new PIM tool, including enhanced images, videos, translations and key attributes by category.
• Work with Product and Engineering to refine the algorithms and key drivers impacting product display rankings.  
• Work with Product and Engineering to build and refine merchandising tools, personalization, and search improvements.
• Work closely with data science and BI to define, create and own the key metrics used to determine strategies and actions.
• Work closely with regional teams to adjust the global strategy for regional needs and create local stores as needed.
• Partner with Marketing to ensure alignment across our retail ad services.
• Partner with Supply Chain and Inventory teams to ensure product availability aligns with merchandising plans.
• Coordinate with Merchandising to support strategic brand placements and promotions.
• Partner with Finance, Pricing, Marketing, Merchandising and Operations teams to align on financial goals.

Site Merchandising Strategy

• Develop and execute the overall site merchandising strategy for iHerb.com globally across all platforms and regional
• Improve onsite product discovery, category presentation, and promotional placement to drive conversion and revenue growth.

Category & Promotional Execution

• Lead onsite campaign execution including seasonal events, product launches, and promotional activations.
• Collaborate with marketing to align onsite merchandising with paid media, email, and lifecycle campaigns.

Performance Optimization

• Build reporting with BI teams to assess and optimize key site performance metrics including conversion rate, AOV, revenue per visitor, and category growth.
• Use data and experimentation (A/B testing, personalization, and behavioral insights) to continuously improve site performance.
• Partner with analytics teams to develop dashboards and reporting for merchandising performance.

Qualifications

• Strong experience managing digital storefronts for high-traffic ecommerce platforms.
• Deep understanding of ecommerce KPIs including conversion,add-to-cart,  AOV, and revenue per visitor.
• Experience building the foundations of a site merchandising function including tools, reporting and processes - with particular focus on product metadata.
• Strong analytical mindset with experience using data to drive merchandising decisions.
• Experience working cross-functionally with marketing, product, UX, and engineering teams.
• Proven ability to translate data into clear recommendations and influence cross-functional partners
• Comfortable working with ambiguity and imperfect data in a fast-moving environment
• Experience in health, wellness, supplements, or consumer packaged goods ecommerce.
• Familiarity with merchandising tools, search platforms, and personalization engines.

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

• 8 - 12+ years of ecommerce merchandising experience.
• 4+ years site merchandising or ecommerce merchandising experience

Education Requirements: 

Bachelor’s degree in Economics, Finance, Statistics, Engineering, or a related quantitative field (MBA or Masters a plus, not required)

#LI-ME1

Job Summary:

The Manager, APAC Social Media & Influencer Marketing role will  lead and scale our social and influencer strategy across key APAC markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia.

This role will be responsible for driving brand awareness, engagement, and performance outcomes through social media and influencer marketing. This position plays a critical role in shaping APAC growth strategy, operating at both a strategic and tactical level. The ideal candidate will elevate agency performance, develop localized strategies, and translate social and influencer initiatives into measurable business impact.

This role requires close collaboration with cross-functional stakeholders internally, as well as external agency and creator partners across the region.

Job Expectations:

• Develop and execute APAC social media and influencer marketing strategies aligned with global brand and business objectives
• Build scalable frameworks that drive both brand equity and performance outcomes across diverse APAC markets
• Identify growth opportunities across established and emerging markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia
• Lead and manage external social and influencer agencies across multiple APAC markets, ensuring high-quality execution and strategic alignment
• Establish clear KPIs, performance expectations, and reporting structures for agency partners
• Conduct regular business reviews and performance audits to optimize ROI and elevate agency output from execution to strategic partnership
• Ensure strong localization while maintaining global brand consistency
• Develop and guide influencer strategies across tiers (macro, mid, micro, affiliate) based on market needs and maturity
• Drive best-in-class campaign execution, content storytelling, and community engagement
• Identify emerging creator trends, platforms, and partnership models to continuously innovate
• Build and scale long-term influencer ecosystems rather than one-off activations
• Define success metrics and optimize campaigns based on performance data and insights
• Translate analytics into actionable recommendations for budget allocation and strategy refinement
• Partner with Performance Marketing and E-commerce teams to align influencer impact with revenue outcomes
• Collaborate with Marketing, Creative, and Global Brand teams to support integrated campaign execution
• Serve as the APAC subject matter expert for social media and influencer marketing
• Ensure alignment between regional strategy and local market execution

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required: 

• Proven experience managing agencies across multiple markets
• Strong understanding of Japan and/or Korea social ecosystems (additional APAC experience highly preferred)
• Demonstrated ability to drive measurable business results through social and influencer programs
• Highly organized with strong project management skills
• Strong analytical mindset with the ability to translate data into actionable insights
• Comfortable balancing strategic thinking with hands-on execution oversight
• Excellent stakeholder management and communication skills
• Strong passion for social media and influencer marketing
• Proven ability to drive performance-based outcomes across multiple APAC markets. This individual is highly strategic, data-driven, and capable of managing complexity across diverse regions
• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)
• Fluent in English; fluency in Japanese, Korean, or Chinese required depending on location

Experience Requirements:

Generally requires a minimum of five (5)+ years of experience in social media and/or influencer marketing, preferably with regional (APAC) scope.

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

#LR-!

About the Role

We are seeking a Manager, Product Management to oversee a team of three Product Managers to drive adoption and growth of iHerb’s Autoship & Save (A&S) program. This role is critical to reaching our penetration targets and delivering a best-in-class subscription experience for our global customers.

The successful candidate will combine strategic product leadership, people management, and a data-driven mindset. You will set the vision and execution plan for Autoship & Save while ensuring each PM under your leadership excels in their respective domain (e.g., acquisition, customer experience, retention, or pricing & promotions).

What You’ll Do

Lead and mentor a team of three Product Managers, providing guidance, coaching, and performance feedback.

Define and execute the product strategy for the Autoship & Save program, aligning with company OKRs and growth targets.

Partner closely with Engineering, UX, Global Data and Marketing to deliver scalable solutions that enhance customer adoption and retention.

Establish and monitor KPIs to measure penetration, engagement, and lifetime value of A&S customers.

Leverage data and experimentation (A/B tests, funnel analysis, customer cohorts) to drive decision-making and prioritize initiatives.

Represent the Autoship & Save program at leadership forums, providing clear updates on progress, risks, and opportunities.

Ensure the team balances short-term wins with long-term scalability and customer satisfaction.

What We’re Looking For

7-10 years of product management experience, including 2+ years managing a team of PMs.

Proven track record driving adoption and growth of subscription, loyalty, or retention-focused programs.

Strong analytical skills: comfortable with analytics platforms, and translating data into product strategy.

Demonstrated ability to lead cross-functional teams and deliver outcomes in fast-moving environments.

Excellent communication and stakeholder management skills—able to influence at all levels.

Customer-centric mindset with a passion for creating delightful, sticky product experiences.

#LI-OJ1

Job Summary: 

iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name. 

With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. The Marketing Analyst, CRM & Retention will play a key role in providing the insights, reporting, and analytical rigor that power iHerb’s customer relationship marketing programs.

Reporting to the Sr. Manager of Retention, this role partners closely with CRM managers and channel owners (Email, SMS, Push, Direct Mail, Rewards, and Autoship) to measure performance, identify growth opportunities, and guide data-driven decision-making. The ideal candidate is curious, detail-oriented, fluent in data, and passionate about using analytics to improve the customer experience and drive measurable results.

This role is less about creating reports and dashboards, and more about mining our vast treasure trove of data (29 years, 180 countries, over 40 million customers across 60K products). We are looking for a smart, self-motivated analyst to discover new insights about our customers. The right candidate has a relentless drive and curious mind, asking the right questions about the drivers of lifetime value and customer retention or attrition.

Job Expectations: 

• Analyze performance of CRM campaigns and lifecycle programs to identify drivers of engagement, conversion, and retention.

• Conduct deep dives into customer segments, behavior patterns, and opt-in journeys to uncover opportunities for optimization.

• Translate findings into actionable recommendations and present findings clearly and persuasively through dashboards, visualizations, and presentations.

• Own the customer cohort model, and forecasting retention rates and repeat customer spending as part of the overall annual company budget process.

• Work with product, data, and marketing operations to ensure accurate data pipelines and tagging for campaign tracking.

Knowledge, Skills and Abilities:

• Advanced SQL knowledge.

• Familiarity with ecommerce datasets including Google Analytics.

• Strong communication skills: listening, verbal, and written

• Strong analytical skills and comfort with data, metrics, and dashboards (Excel, Looker, Tableau, or similar)

• Highly proficient with excel and google sheets

Experience Requirements:

• Bachelor’s degree in Analytics, Marketing, Statistics, Economics, or related quantitative field.

• 3+ years of experience in marketing analytics, CRM, or retention in an e-commerce or DTC environment.

• Proficiency in data analysis and visualization tools (e.g., SQL, Tableau, Power BI, or Looker).

• Strong Excel/Google Sheets skills and comfort working with large datasets.

• Understanding of digital marketing and CRM metrics (opt-in rates, CTR, CVR, churn, LTV, CAC, etc.).

• Highly organized, detail-oriented, and proactive in identifying trends or anomalies.

• Knowledge of Python or R for advanced analytics a plus.

#LI-LR1

Job Summary: 

The Pricing Data Scientist is a hands-on, high-autonomy individual contributor responsible for owning end-to-end pricing analytics and measurement in close partnership with the Pricing organization. This role focuses on practical, decision-driven work including competitive price validation, pricing test measurement, promotion and discount analysis, elasticity assessment, and executive-ready insights -- translating complex pricing dynamics into clear, credible recommendations that influence senior leaders. The ideal candidate combines strong quantitative skills with pragmatic execution, is comfortable building and applying predictive models while working across SQL, Python, and analytics workflows, and can independently deliver results without heavy guidance. Success in this role: judgment, bias toward action, and the ability to clearly articulate the “so-what” behind the numbers.

Job Expectations:

• Own end-to-end pricing analytics, modeling and measurement in close partnership with the Pricing organization, supporting day-to-day pricing decisions as well as longer-term strategy refinement
• Build, validate, and maintain applied pricing models (e.g., elasticity, incrementality, sensitivity tiers) that balance statistical rigor with real-world constraints and imperfect data
• Design and execute measurement approaches for pricing tests and promotions, including A/B tests and quasi-experimental methods, accounting for seasonality, halo, and cannibalization
• Lead competitive pricing analytics, including validation of external pricing data, imputation logic for incomplete coverage, and ongoing quality monitoring to ensure confidence in insights
• Translate complex analytical outputs into clear, decision-ready insights, articulating implications, tradeoffs, and recommended actions to pricing leadership and senior executives
• Partner closely with BI Analytics and Data Engineering to shape pricing datasets, contribute to data modeling where needed, and ensure analytical outputs are scalable and reusable
• Independently develop analytical workflows using SQL and Python, moving fluidly between data exploration, modeling, and insight generation without reliance on heavy guidance
• Contribute to the development of pricing dashboards and recurring analytical outputs for the Pricing team, prioritizing clarity, usability, and decision relevance over visual polish
• Continuously refine pricing measurement frameworks as the business evolves, balancing speed, accuracy, and practicality in a fast-moving global environment
• Experience deploying, monitoring, or operationalizing pricing or predictive models in a production analytics or ML environment (e.g., Databricks, scheduled pipelines, or decision-support workflows)

Knowledge, Skills and Abilities:

Required

• Strong applied quantitative background with demonstrated experience designing, building, and deploying Python-based data science models, including production workflows, to inform pricing, promotions, or commercial decisions in a retail or eCommerce environment
• Hands-on expertise with SQL and Python, with the ability to independently extract, manipulate, model, and analyze large datasets end-to-end
• Experience designing and interpreting pricing or promotional measurement, including experimentation (A/B testing) and quasi-experimental approaches, with comfort navigating imperfect data and incomplete controls
• Practical experience with pricing concepts such as elasticity, price sensitivity, discounting, promotions, and incrementality, with an emphasis on directional insight over theoretical precision
• Proven ability to translate analytical outputs into clear, actionable insights, articulating implications, risks, and tradeoffs to senior business stakeholders
• Comfort operating with ambiguity and limited guidance, demonstrating sound judgment, prioritization, and bias toward execution in fast-moving environments
• Strong analytical problem-solving skills paired with business intuition, enabling independent ownership of complex measurement problems from framing through delivery
• Ability to collaborate effectively across Analytics, Pricing, Finance, and Engineering, balancing technical rigor with pragmatic business needs 

Preferred

• Experience supporting pricing decisions in a global or multi-market retail or e-commerce environment, including regional pricing variation or localized promotions
• Familiarity with competitive pricing intelligence data, including validation, normalization, and imputation of external price sources
• Experience partnering closely with Pricing, Finance, or Commercial Strategy teams to inform margin, contribution, or profitability-focused decisions
• Hands-on experience building reusable analytical frameworks or standardized measurement templates that scale

  Experience Requirements:

• Typically requires ten (10) years of progressive experience in data science, analytics, or quantitative analysis roles, with a demonstrated track record of applying data-driven insights to pricing, promotions, or commercial decision-making in a retail or e-commerce environment. 
• Candidates should have hands-on experience building and applying analytical or data science models, working directly with large, real-world datasets, and partnering closely with business stakeholders. 
• Prior experience supporting pricing strategy, experimentation, or promotional measurement in fast-paced, ambiguous environments is strongly preferred.

Education Requirements: 

Degree in Engineering, Math, Statistics, Finance, or Computer Science required. Advanced degrees are welcome but not required.

#LI-ME1

#LI-Remote

Summary:

Are you passionate about securing global-scale ecommerce services and applications that power millions of customers across over a hundred countries around the globe? We are looking for a hands-on Principal Product Security Engineer to lead our Secure Development Lifecycle assurance processes, our security automation technologies, drive the security hardening strategy across our product and respond to current and emerging security threats. This role can be fully remote and must reside in US.

In this role, you will help us drive our Product Security strategy working with development teams globally to define new security capabilities, grow the team by hiring the best talent, and partner with senior leaders across the organization to deliver company-wide security initiatives. 

Responsibilities Include::

• Lead cross-functional projects and establish cutting-edge security development lifecycle practices

• Directed security design reviews and threat modeling for new and existing services at iHerb

• Evaluate, prototype, implement, and operate security-focused tools and services

• Create new secure architecture standards, frameworks and patterns spanning multiple layers

• Discover and analyze emerging security threats, determining applicability to iHerb and proactively implement centralized mitigations

• Evaluate, prototype, implement, and operate security tools and services (DAST, SAST, SCA...)

• Maintain a strong knowledge of current security threats and operational best practices

• Drive our security assessment, penetration testing and bug bounty programs

• Participate in security incident response

In order to be successful in this role you must have: 

• Demonstrated technical foundation (Computer Science / Engineering degree or equivalent experience) with an innate ability to translate technical vulnerabilities into organizational risks

• 8+ years of technical security leadership at a top-tier software company including experience with security products, threat modeling, security design, security architecture, cryptography, mobile security, and broader cloud computing technologies

• Solid understanding of common application and infrastructure security vulnerabilities and mitigations (OWASP Top 10, CWE 25…)

• Proficiency implementing SDL process, technology, and automation in a DevOps environment

• Experience with large-scale web applications and microservices, including API design, access management, authorization, authentication, data protection and encryption

• Knowledge of major programming languages and frameworks (e.g. Python, C# .NET, JavaScript, node.js, Java...)

• Excellent problem solving, critical thinking, collaboration and communication skills

Bonus Qualifications:

• Experience with Cloudflare security, AWS VPCs, EC2 instances and docker

• Ability to drive good decisions through data with great attention to detail and deliver KPIs 

• Experience driving application security training, security champions and awareness campaigns

• Active contributor to the security community (research, open source, publications…) with the ability to attract and hire great talent

#LI-JC1

Job Summary: 

The Regional Financial Controller (Europe) acts as the financial leader for the European market. This role is responsible for financial governance, performance management, and strategic financial planning across the region.

The position reports to the VP Finance (Global) and with a dotted line to Regional GM (Europe), ensuring strong alignment between global financial standards and regional business execution.

This role combines hands-on financial control with forward-looking financial analytics, supporting scalable growth and long-term value creation in the EU market.

Job Expectations

1. Regional Financial Leadership 

• Act as the finance lead for Europe, partnering closely with the Regional GM & Leadership team
• Provide strategic financial guidance on growth initiatives, investments, and market expansion
• Represent Finance in regional leadership discussions and annual planning cycles with HQ
• Translate global financial strategy into regional execution

2. Financial Planning & Performance Management

• Lead annual budgeting, forecasting, and long-range planning for the European region
• Own P&L performance, variance analysis, and actionable insights
• Drive financial discipline and KPI tracking across markets
• Support scenario planning and investment prioritization

3. Financial Analytics & Data Foundation

• Build and scale a robust financial data infrastructure to support EU growth plans
• Develop advanced financial analytics and dashboards for decision-making
• Identify trends in customer behavior, pricing, and category performance
• Partner with data and commercial teams to enhance profitability insights

4. Controllership & Compliance

• Ensure accurate financial reporting, compliance, and adherence to global policies
• Manage the quarterly (rolling 90 days) forecasting process for EU, and aligns with global
• Oversee internal controls, audit processes, and risk management
• Manage local statutory requirements across European entities
• Act as a key interface with global finance, tax, and audit teams

5. Business Partnering

• Serve as a trusted advisor to regional commercial, operations, and supply chain teams
• Support pricing strategies, promotions, and margin optimization
• Drive cost efficiency initiatives and operational improvements
• Align financial goals with commercial execution

6. Team Leadership (Future Scope)

• Build and lead a regional finance team as the organization scales (e.g. Account)
• Develop finance capabilities in analytics, planning, and controllership

 Knowledge, Skills and Abilities:

Experience

• 10+ years of progressive finance experience, including:
• • Financial planning & analysis (FP&A)
  • Controllership / Big Four public accounting exposure
  • Business partnering in commercial environments
• Experience in consumables industries strongly preferred like Grocery, Health & Wellness, or Beauty / Personal care.
• Prior experience in regional or multi-country roles (Europe preferred).
• Experience with Adaptive Planning (FP&A software), SAP (ERP), Tableau (BI tool) is a strong plus.
• Experience in high-growth or e-commerce environments is a strong plus.

Skills & Competencies

• Strong financial acumen with strategic mindset
• Ability to operate as a “CFO” in a regional setup
• Advanced analytical and data-driven decision-making skills
• Strong stakeholder management across global and regional leadership
• Ability to balance hands-on execution with strategic leadership

Education

• Degree in Finance, Accounting, or related field
• MBA, CPA, ACA, or equivalent preferred

#LI-ME1

Job Summary: 

The RPA Developer I is responsible for the development and administration of solutions for managed RPA environments. The RPA developer will partner with various teams to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed. RPA developers should also have an understanding of API design, including principles of REST, JSON and OAuth and be comfortable working with databases and web technologies.

Job Expectations: 

• Develop stable, secure, and scalable RPA solutions using UiPath that focus on identity and user access control processes.
• Design, develop, and maintain RPA workflows using UiPath Studio
• Integrate RPA solutions with other systems and applications, such as databases, APIs, and third-party software
• Monitor bots post-deployment, and proactively fixes bugs
• Open to learning new automations and technical tools
• Directing meetings and workshops with other business units to gather requirements and design solutions.
• Documenting process workflows, creating technical designs, release notes, and other project documentation to support development, security, operations, and maintenance of a project.
• Ensure that RPA solutions adhere to industry best practices and compliance standards, including data security and privacy regulations
• Be available to work after hours and provide support for a 24/7 operation
• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Job Requirements:

• Background developing with UiPath
• Experience with scripting languages (PowerShell, Python, Javascript, etc.)
• Solid understanding of workflow design principles.
• Experience with databases (SQL or NoSQL)
• Knowledgeable on agile-driven development using Scrum methodology
• Strong grasp on how to use RESTful API
• Experience with Amazon S3
• Intermediate to advanced knowledge of Microsoft Excel

Experience Requirements:

• Generally prefers minimum of two (2) years of Robotic Process Automation Experience (UIpath, Blueprism, Nice) or two (2) years of Development Experience

Education Requirements:

• Bachelor's Degree in Computer Information Systems or related field required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise, and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate for those working onsite. Other factors are:

• Hectic, fast-paced with multi-level distractions.
• Professional, yet casual work environment.
• Office / Warehouse environment.
• Ability to work extended hours as required.

#LI-JC1

Job Summary:

At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. As part of our multi-year digital transformation journey, iHerb’s Enterprise Architecture group focuses on improving our current and future technology platforms and product platform architectures.

We are currently seeking a Enterprise Solutions Architect to support our Order-to-Cash and Supply Chain domains. This role will collaborate across various business units, including Finance, Operations, Technology, and Planning to design and modernize iHerb’s Business Applications in order to provide a scalable foundation for growth. In addition, this role will assist in creating iHerb’s Order-to-Cash modernization roadmap and introduce product governance to align with iHerb’s overall enterprise strategy and business metrics. This role requires strong technical skills across several key technology focus areas (ERP systems, integration patterns, databases, cloud platforms, security and compliance etc). You will also collaborate with functional teams to develop iHerb’s holistic supply chain technology landscape, accounting for key dependencies and potential synergies across various product roadmaps across platforms. This role reports directly to the VP, Enterprise Applications.

Principal Enterprise Architect - Order-to-Cash/Supply Chain Responsibilities:

• Collaborate with Business leaders and Stakeholders to understand organizational goals and translate them into technology strategies.•    

• Develop and maintain the enterprise application architecture roadmap, ensuring alignment with business needs and industry best practices.

• Lead end to end design and integration of comprehensive business solutions across ERP (SAP), SCM, Finance, and other enterprise applications.

• Ensure solutions are scalable, reliable, and meet performance requirements while addressing compliance and security standards.

• Oversee the evaluation, selection, and implementation of new technologies and tools to enhance business capabilities.

• Establish integration strategies and frameworks for seamless connectivity between ERP and other Enterprise Systems.

• Ensure data consistency and process harmonization across applications to support a unified business strategy.

• Serve as the primary point of contact on end to end Business Solutions between Business and IT teams, facilitating collaboration and effective communication.

• Provide thought leadership and technical expertise to drive innovation and continuous improvement.

• Define and enforce architecture standards, best practices, and governance models for enterprise solutions.

• Conduct regular audits and reviews to ensure compliance with architectural principles and technology policies.

• Guide cross-functional teams in solution design, development, and deployment efforts.

• Mentor junior architects and technical staff, fostering a culture of learning and innovation.

• Lead troubleshooting efforts for complex issues, ensuring minimal disruption to business operations.

• Develop proactive measures and contingency plans to mitigate risks associated with enterprise solutions.

• Ensure ROI (Return on Investment) is clearly defined and account for cross-functional dependencies

• Lead program steering committee meetings comprised of Director/Sr Director/VP/C-Suite stakeholders

• Functional/domain experience and/or exposure to some of the following: OMS, B2B, Transportation Management (TM), Procurement (P2P), Tax, Currency, Rebate/Scanback, Payment, WMS, demand forecasting/planning and similar.

• Collaborate with iHerb’s TMO (Transformation Management Office) to define enterprise architecture standards, systems integration patterns and adherence across all iHerb enterprise systems

Minimum Qualifications:

• BS or MS in Computer Science, Information Systems or related field;

• Proven experience (8-10+ years) as Enterprise architect or similar role, with emphasis on designing and implementing Order-to-Cash solutions

• Excellent communication skills. Must have the ability to effectively communicate with technical and non-technical peers.

• Experience in business process framework including process decomposition, data and functional flows and architecture frameworks 

• Deep understanding of Order to Cash processes and ERP systems with demonstrated hands-on experience

• Demonstrated knowledge in data migration, governance, pipeline and quality

• Experience with designing best-in-class standards for integration patterns across systems to ensure seamless data and information flow 

• Experience with enterprise middleware (iPaaS) and integration patterns is required.

• Experience with leading ERP systems such as Oracle or SAP is required.

• Industry experience in eCommerce and Consumer Product Goods is a plus

#LI-JC1

Job Summary: 

The SAP IBP (Integrated Business Planning) Analyst will support, configure, and optimize end-to-end supply chain planning processes within our industry domain of e-commerce digital operation, focusing on modules like Demand, Supply, Forecasting and S&OP. This role will translate business requirements into technical solutions, manage system enhancements, and ensure data integrity within SAP IBP and integration with SAP S/4HANA using CPI, CPI-DS and RTI technologies. 

Job Expectations:

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP IBP solutions

• Solution Design & Configuration: Configure SAP IBP modules for - Demand Planning, Inventory Optimization, Forecasting, Supply planning, Response and Supply by aligning with best practices

• Integration: Design interfaces and manage integration between SAP IBP, SAP S/4HANA, non-SAP legacy environments using CPI, CPI-DS and RTI technologies

• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams

• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training

• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency

• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong understanding of logistics and transportation business processes

• Deep knowledge of SAP IBP functionality and configuration across different modules specified above

• Experience with SAP S/4HANA IBP 

• Analytical, problem-solving, and strong communication skills

• Ability to work cross-functionally and manage stakeholders

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum 7+ years experience. Experience with data migration, reporting, and industry standards is a plus. SAP IBP certification preferred. 

Education Requirements: 

Bachelor’s degree in IT, Supply Chain, or Business is preferred.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary: 

The SAP TM (Transportation Management) Analyst will support, configure, and optimize end-to-end Transportation planning processes within our industry domain of e-commerce digital operation, focusing on transportation planning, carrier selection, freight cost management, and settlement. The SAP Analyst will translate business requirements into technical solutions, manage system enhancements, and ensure data integrity within SAP TM and integration with SAP S/4HANA MM, OTC, WM and FI modules

Job Expectations:

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP TM solutions

• Solution Design & Configuration: Configure SAP TM modules for transportation planning, carrier selection, freight cost management, and settlement, aligning with best practices

• Integration: Design interfaces and manage integration between SAP TM, SAP S/4HANA, SMC3, BN4L, P44 and external carrier/3PL systems

• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams

• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training

• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency

• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong understanding of logistics and transportation business processes

• Deep knowledge of SAP TM functionality and configuration

• Experience with SAP S/4HANA TM 

• Analytical, problem-solving, and strong communication skills

• Ability to work cross-functionally and manage stakeholders

• SAP TMS certification is often preferred

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum 7+ years experience. Experience with data migration, reporting, and industry standards is a plus.

Education Requirements: 

Bachelor’s degree in IT, Supply Chain, or Business or related field preferred, or a combination of equivalent work experience.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary: 

The Senior Director of Operational Excellence and Projects will be fully responsible for large scale Supply Chain projects, including the opening of new iHerb fulfillment centers, driving Operational Excellence and Continuous Improvement at iHerb, and the primary responsibility for the administration of iHerb’s third-party logistics (3PL) network.  Candidates will be responsible for the opening and closing facilities from both a management and operational level as well as taking the initiative for strategic projects that impact the Supply Chain organization.  Scope will also include the daily management of Labor Management within the iHerb facilities and the management of the network of 3PL contracts that iHerb currently or will use.   Candidates will establish a culture of process improvement in the distribution centers and enable a strong project management foundation within the Operational teams. The Senior Director of Operational Excellence and Projects will work with his/her direct reports and the Operations teams to improve efficiency, develop, maintain, and track labor standards to reduce costs. The individual’s expertise will also be used to develop and implement regional and national projects and strategies, supporting iHerb's global fulfillment network.

Job Expectations:

Planning and Analysis

• Manage the planning, development, and deployment of supply chain projects.

• Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting.

• Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory placement.

• Assist with transportation optimization initiatives and analyze cost reductions through process improvements.

Distribution Center Design, Automation & Implementation

• Oversee and assist with the design of distribution facilities, including new facilities, facility retrofits, conveyor changes, and other material handling equipment changes.

• Maintain relationships with key automation/material handling vendors.

• Identify and implement design changes that will improve efficiencies, capacity & throughput.

• Design and recommend department layouts and product flows in the distribution center, incorporating sustainability and energy-efficiency goals.

Continuous Improvement & Labor Management

• Develop preferred methods/standard operating procedures for the warehouse in conjunction with operational support.

• Implement and support a labor management program and software configuration.

• Develop and maintain multi-variable labor standards utilizing modern WMS (Warehouse Management System) data.

• Troubleshoot Labor Management System and interface issues(as needed).

• Lead the engineering team to identify, define, and implement process improvement opportunities.

• Introduce and adapt improvement methodologies as appropriate to drive change (ex., Lean or Six Sigma).

• Address all aspects of change, including people, processes, systems, and equipment.

Management of Team Members

• Lead direct reports, systems, and projects to achieve unit goals in accordance with company policies and practices.

• Work with cross-functional teams to drive results to complete complex operational projects.

• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication

• Guide others in resolving complex issues in their own specialized area and solve complex problems with implication on cross-functional business processes and outcomes.

• Serve as an expert within discipline

Knowledge, Skills and Abilities: 

• Projects:  Proven results in opening and closing fulfillment centers. Demonstrated experience in working closely with automation vendors, in-sourced and outsourced engineering teams, and familiarity with 3PL landscape.

• Analytical & Leadership: Analytical, planning and organizing, sound judgment, decision making, and leadership skills required. Proven project management/leadership skills.

• Systems & Automation: Experience with work measurement & performance management programs, conveyor design and optimization, large project management, and warehouse systems.

• Technical Proficiency: Advanced working knowledge of Microsoft Office products with an emphasis in Excel and Access. Proficient with AutoCAD.

• Automation Maintenance: Expertise in maintaining & troubleshooting conveyor systems (e.g., sensors & controls). Experience with WMS integration, Dematic, and Bastian WCS is desired.

• Labor Management: Experience with labor reporting systems. Proficient at utilizing labor data to cost-justify capital expenditure and process change ROI.

• Process Improvement: Ability to analyze and provide solutions for cost reduction through process improvements and cost/benefit analysis. Ability to drive process improvements and work within a team to resolve problems.

• Communication: Effective verbal and written communication skills. Excellent interpersonal skills, professional attitude, and approach (and the ability to interact with individuals at various levels of the organization, up and down).

• Safety & Ergonomics: Able to conduct ergonomic evaluations, recommending and implementing improvements to work area designs.

Education Requirements:

• Bachelor's degree in Industrial or Mechanical engineering; Master's degree a plus

Experience Requirements:

• Generally requires a minimum of twelve (12) plus years of experience as an engineer in retail and/or e-commerce distribution.

• Lean/Six Sigma certification desired.

Judgment/Reasoning Ability:  

• Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy.

• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required,on time.

Physical Demands & Work Environment 

• Physical: While performing the duties of this job, the team member may be required to be on their feet for several hours a day, performing process observations or collecting data for labor standards.

• Environment: The noise in the work environment is usually moderate. Factors include: Hectic, fast-paced with multi-level distractions; Professional, yet casual work environment; Warehouse environment.

• Travel: Special Requirements: Multi-site responsibility. Some travel is required, averaging roughly 30 to 40%.

工作职责概述Job Summary: 

高级Java开发不仅要设计和使用合适的技术方案高效率并且高质量地实现业务需要, 还要与其他职能员工进行良好的合作, 管理项目进度, 从技术方面带领其他team member对需求进行合理的设计设计, 以使整个team的资源利用, 效率, 以及质量达到最优。

A Senior Java Developer not only needs to design and use appropriate technical solutions to efficiently meet business needs, but also needs to collaborate effectively with other team members, manage project progress, and lead a small team from a technical perspective to optimize the team's resource utilization, efficiency, and quality.

预期工作目标/Job Expectations:

根据业务需求设计、开发和升级后端系统，特别是那些直接与移动应用程序交互的系统。

Design, develop, and upgrade backend systems based on business needs, especially those that interact directly with mobile apps.

优化已有系统，解决问题并提高其性能。

Optimize existing systems, resolve issues, and improve their performance.

编写单元测试和验证程序，执行自测，以保证发布质量。

Write unit tests and verification programs, and perform self-tests to ensure release quality.

编写方案设计文档和其他技术文档。

Prepare solution design documents and other technical documents.

与产品负责人、其他开发者、QA和其他人员协商，设计系统，并获取有关项目限制和能力、性能要求和接口的信息。

Confer with the product owner, other developers, QA, and other personnel to design the system and obtain information on project limitations and capabilities, performance requirements, and interfaces.

分析用户需求和软件需求，以确定在时间和成本限制内设计的可行性。

Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

带领小型开发团队，管理项目进度，并与团队内外成员协作，以高效、高质量地交付功能。

Lead a small dev team, manage project schedules, and collaborate with members both inside and outside the team to deliver high-efficiency, high-quality features.

参与团队和公司技术建设和创新，不断提高开发效率和质量。

Participate in the team and company's technological development and innovation, and continuously improve development efficiency and quality.

上述职责仅是此职位的一部分职责。公司可以在认为必要或适当时随时增加其他职责。

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

知识、技能与能力/Knowledge, Skills and Abilities:

要求/Required:

具有 7 年以上 Java 开发经验。精通Java编程语言、开发环境和常用库。

7+ years of experience in Java development. Excellent knowledge of Java programming language, development environment, and libraries.

能熟练使用常用的数据结构和算法。

Proficient in using common data structures and algorithms.

精通 Spring 框架、缓存、数据库、RESTful 以及其他常用框架。

Excellent knowledge of Spring framework, cache, DB, RESTful, and other commonly used frameworks.

熟悉 Git、Kubernetes、Helm 以及其他开发和云工具。

Experience with Git, Kubernetes, Helm, and other development and cloud tools.

具备后端服务优化、重构和调试经验。

Experience with optimizing, refactoring, and debugging back-end services.

具有主导设计和开发较大规模高并发后端系统的经验。

Experience in leading the design and development of large-scale, high-concurrency backend systems.

英语读写和沟通能力优秀。

Excellent written and communication skills in English.

具备较强的沟通协作能力。

Strong communication skills and the ability to function effectively in a collaborative work environment.

具有高度的行动力和自我管理能力，以及较强的分析能力和求知欲。

Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity.

有前端、mobile app或电子商务项目经验者优先。

Experience with front-end, native app development, or e-commerce projects is a plus.

必备知识/Equipment Knowledge:

Java编程语言

Java programming language

数据结构和算法

Data structure and algorithms 

Spring框架

Spring framework

数据库, 缓存框架, 消息队列, 网络框架, 序列化框架等中间件和框架

Middleware and frameworks such as databases, caching frameworks, message queues, network frameworks, and serialization frameworks.

Git, Jira等开发工具

Development tools such as Git and Jira

云技术, 包括Kubernetes, Helm等

Cloud technologies, including Kubernetes, Helm, Docker, etc.

Job Summary:

We are seeking a Senior Manager, APAC Marketing to lead and execute regional marketing strategies across Hong Kong, Singapore, and Southeast Asia. This role will be responsible for driving brand awareness, accelerating customer acquisition, and improving retention across key APAC markets.

This position plays a critical role in shaping APAC growth strategy, operating at both strategic and tactical levels. The ideal candidate will build and scale regional partnerships while optimizing existing marketing channels including influencers, social media, affiliates, media, and offline activations. This role requires close collaboration with cross-functional stakeholders internally, as well as external partners and agencies.

Job Expectations:

• Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, and retention across APAC markets (Hong Kong, Singapore, SEA)
• Define and optimize paid media strategies aligned with business goals; negotiate media buys, explore new channels, and launch strategic partnerships to expand reach
• Oversee end-to-end campaign execution, including promotions, localization, operations, customer experience, and in-market communications
• Own relationships with local creative, media, PR, and influencer agencies to ensure strong regional relevance and performance
• Analyze daily and weekly performance against sales and marketing targets; translate insights into actionable growth initiatives
• Lead influencer marketing strategy, expanding and diversifying the regional creator ecosystem
• Manage and allocate regional marketing budgets across channels to maximize ROI and efficiency
• Plan and execute PR initiatives, brand activations, and events to strengthen market presence
• Partner with central CRM teams to optimize lifecycle marketing, loyalty programs, and retention strategies
• Ensure accuracy and quality of localized content across partner platforms, continuously improving brand positioning
• Collaborate with regional and global stakeholders to define commercial strategies and trade marketing calendars that drive growth

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Proven track record in performance marketing and data-driven decision making
• Strong understanding of APAC consumer behavior, with experience in Hong Kong, Singapore, and/or Southeast Asia markets
• Experience managing agencies and external partners across multiple markets
• Demonstrated ability to operate both strategically and hands-on in a fast-paced environment
• Business level fluency in English and Cantonese or Mandarin
• Strong analytical mindset with the ability to translate data into actionable insights
• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)

Experience Requirements:

Generally requires eight (8) + years of relevant experience in e-commerce or digital marketing, preferably with regional (APAC) scope. Experience with influencer marketing and social commerce in APAC markets preferred.

Preferred Skills

• Strong analytical mindset with the ability to translate data into actionable insights
• Excellent stakeholder management and cross-functional collaboration skills
• Experience with influencer marketing and social commerce in APAC markets
• Ability to navigate cultural nuances and localize campaigns effectively across diverse markets

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

#LI-LR1

Location: Shanghai, China (Global Engineering Hub) Organization Size: ~30 Engineers | 2–3 Engineering Managers

Position Summary

As the Senior Engineering Manager for the Mobile App team, you will be the strategic lead for our mobile engineering organization. You will move the team from a "task-driven" unit to a "mission-driven" powerhouse, overseeing the development and optimization of our native iOS and Android applications. You will be responsible for a team of approximately 30 engineers through a "manager of managers" structure, ensuring that our mobile platforms deliver elite-level customer experiences, performance, and stability for our global e-commerce audience.

Key Responsibilities

Strategic Leadership & Team Growth

• Team Evolution:Directly manage and mentor 2–3 Engineering Managers; cultivate a high-performing, autonomous culture focused on ownership, continuous learning, and digital fluency.
• Talent Strategy:Lead talent and succession planning, identifying internal high-potentials and utilizing strategic global sourcing to ensure team resilience.
• Culture Reshaping:Reset the organization’s culture from "executing tickets" to "owning outcomes," fostering a mission-driven mindset that eliminates cross-functional friction.

Operational Excellence & Execution

• Delivery Governance:Oversee project execution from concept to deployment, ensuring on-time, high-quality delivery across high-stakes initiatives.
• Agile Execution:Implement sophisticated performance frameworks to measure real engineering health, flow efficiency, and developer experience.
• Cross-Functional Alignment:Serve as a strategic partner to Product Managers, UX Designers, and other domain software managers to align the mobile roadmap with overarching business objectives.

Technical Innovation & Architecture

• Native Excellence:Drive the technical vision for native iOS (Swift) and Android (Kotlin) platforms, ensuring a modular, scalable architecture that minimizes technical debt.
• AI-Native SDLC:Lead the integration of AI-augmented development workflows (e.g., Claude Code, Kiro, Snyk/Figma MCP) to serve as a force multiplier for testing, documentation, and code generation.
• System Integrity:Ensure robust monitoring, logging, and governance to maintain industry-leading standards for app stability, security, and performance.

Required Qualifications

• Experience:12+ years of software engineering experience, with at least 5+ years in a people leadership role managing multiple teams or managers.
• Technical Mastery:Deep, hands-on expertise in Native Mobile Development (iOS/Swift and Android/Kotlin) is a must. You should have a proven track record of moving from a Principal Engineer to a Senior Leadership role.
• Domain Expertise:Prior experience in a fast-paced e-commerce or consumer-facing digital environment is highly preferred.
• Architectural Depth:Strong understanding of mobile app lifecycles, app store processes, RESTful APIs, and modern DevOps practices (CI/CD, observability).
• Education:Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

What You’ll Bring

• Business Intelligence:The ability to translate complex technical decisions into business value (revenue, margin, and retention) for executive leadership.
• Innovation Mindset:A passion for staying ahead of tech trends—including Agentic AI and Multi-Agent Orchestration—and the vision to apply them to real-world business problems.
• Collaborative Style:An influential leadership style that builds trust across distributed global teams and fosters a culture of technical rigor.

#LI-OJ1
 
 

The Senior Technical Delivery Lead – Mobile is responsible for driving end-to-end delivery of critical cross-team mobile initiatives (iOS and Android), while supporting alignment across engineering teams and stakeholders. This role partners closely with Mobile Engineering, TPMs, Product, and Platform teams to ensure predictable, high-quality delivery of complex initiatives.

高级移动端技术交付负责人负责推动关键跨团队移动端项目（iOS 和 Android）的端到端交付，同时支持工程团队与利益相关者之间的协作对齐。此角色将与移动工程、技术项目经理 (TPM)、产品和平台团队紧密合作，确保复杂项目能够预测性地、高质量地交付。

ii. Job Expectations / 预期工作目标

Cross-Team Mobile Program Execution: Lead end-to-end delivery of critical mobile initiatives across iOS and Android; Coordinate across mobile, backend, and platform teams; Define execution plans, milestones, and dependencies; Manage risks, blockers, and escalations.

跨团队移动项目执行： 领导 iOS 和 Android 平台关键移动项目的端到端交付；协调移动端、后端及平台团队；定义执行计划、里程碑和依赖关系；管理风险、阻碍因素和问题升级。

Cross-Team Coordination & Dependency Management: Drive alignment across teams and stakeholders; Manage cross-domain dependencies impacting delivery; Ensure consistent communication and execution tracking.

跨团队协调与依赖管理： 推动各团队与利益相关者之间的共识达成；管理影响交付的跨领域依赖关系；确保沟通的一致性和执行进度的跟踪。

Delivery Health & Readiness: Track progress against milestones and delivery targets; Ensure readiness for mobile releases across iOS and Android; Support consistent quality and release standards.

交付健康度与就绪评估： 跟踪各里程碑和交付目标的进展；确保 iOS 和 Android 移动版本的发布就绪；支持统一的质量和发布标准。

Capacity & Prioritization Alignment: Align mobile delivery with prioritized initiatives; Identify capacity constraints and sequencing risks; Support planning cycles and prioritization discussions.

资源容量与优先级对齐： 将移动端交付与优先启动的项目进行对接；识别资源容量限制和排期风险；支持规划周期和优先级讨论。

iii. Knowledge, Skills and Abilities / 知识、技能与能力

Possess exceptional technical program management skills with the ability to handle complex technical delivery processes.

具备卓越的技术项目管理能力，能够处理复杂的技术交付流程。

Deep understanding of the development lifecycle and release mechanisms for both iOS and Android platforms.

深入理解 iOS 和 Android 平台的开发生命周期及发布机制。

Strong stakeholder management skills with the ability to drive alignment across teams in a matrix organization.

卓越的利益相关者管理能力，能够在矩阵式组织中推动跨团队对齐。

Ability to identify technical bottlenecks and provide early risk warnings.

具备识别技术瓶颈及风险预警的能力。

iv. Preferred / 优先录用

Experience in large-scale mobile application architecture design or technical team management is preferred.

拥有大规模移动应用架构设计或技术团队管理经验者优先。

Certifications in Project Management (e.g., PMP, Scrum Master) or experience as an Agile Coach are a plus.

具备相关项目管理认证（如 PMP、Scrum Master）或敏捷教练经验者优先。

v. Equipment Knowledge / 必备知识

Proficiency in project management and delivery tracking tools (e.g., Jira, Confluence).

熟练使用项目管理及交付跟踪工具（如 Jira, Confluence）。

Familiarity with mobile CI/CD tools and automation testing frameworks.

熟悉移动端持续集成/持续交付 (CI/CD) 工具及自动化测试框架。

vi. Experience Requirements / 工作经验要求

8+ years of experience in technical program management or engineering delivery.

8 年以上技术项目管理或工程交付经验。

Strong experience delivering mobile applications (iOS and/or Android).

具有交付移动应用程序（iOS 和/或 Android）的丰富经验。

Proven experience coordinating delivery across multiple engineering teams.

具有协调多个工程团队进行联合交付的成功经验。

vii. Education Requirements / 教育背景要求

Bachelor’s degree or above in Computer Science, Software Engineering, or a related field.

计算机科学、软件工程或相关专业本科及以上学历。

#LI-OJ1

Job Summary

The Regional Senior Category Manager is responsible for leading the evaluating, curating, and expanding the product assortment for the European region. This includes identifying high-potential brands, developing vendor partnerships, securing competitive commercial terms, and using data-driven insights to drive category and revenue growth. 

The role requires strong commercial judgement and the ability to balance strategic thinking with hands-on execution. The Regional Senior Buyer sources and manages brands that meet customer needs, comply with regional requirements, and align with market trends within Europe.

Job Expectations:

• Work closely with the Senior Director Merchandising and collaborate with global merchandising teams as needed, to align on business strategies, priorities, and category direction
• Partner with in-market leadership, including Region Leaders (dotted line), to build and maintain an assortment relevant to the market
• Own key category metrics (KPIs) for new and existing brands, including pricing, gross margin, product mix, promotions and full product lifecycle, while driving continuous improvement 
• Understand and navigate Europe-specific compliance, regulatory and supply-chain requirements to ensure proper and compliant buying practices
• Partner with Compliance, Regulatory teams to manage catalog additions, documentation, and approvals for the region
• Procure products directly from manufacturers or authorized distributors, following company policies and regional sourcing standards
• Negotiate competitive commercial terms, including everyday pricing, marketing budgets, rebates, accruals, delivery schedules, and volume agreements
• Build and maintain strong vendor relationships to support innovation, margin improvement, and consistent communication on capabilities and expectations
• Manage vendor contracts, product evaluation, and issue resolution in collaboration with cross-functional partners
• Drive new product and brand onboarding to ensure timely and accurate integration into the European assortment
• Occasional availability to attend US-based, Pacific time zone meetings
• Monitor and evaluate pricing, cost, and system adjustments to maintain required mark-ups and margin performance
• Partner with Inventory Management and Planning to align on forecasts, inventory turns, vendor performance, and order cycles
• Collaborate with Marketing to develop profitable and effective promotional co-op activities
• Use category reports and analytics to identify opportunities, guide decision-making, and support long-term business growth
• Adhere to company policies regarding safety, business ethics, and standards of conduct
• Support and develop Assistant Buyers, providing guidance and tools for success 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong and proven negotiation skills with the ability to secure competitive commercial terms
• Advanced analytical, data-interpretation, and decision-making abilities
• Strong understanding of retail pricing structures, margin dynamics, and category commercial drivers
• Excellent written and verbal communication skills, ability to influence at all levels across internal and external stakeholders
• High attention to detail with strong organizational and project management capabilities
• Ability to manage multiple priorities, solve problems, and make sound judgments in a fast-paced environment
• Strong cross-functional collaboration skills, particularly with Merchandising, Planning, Compliance and Marketing

Equipment Knowledge:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with EDI, WMS, SAP, Asana, or Tableau is a plus

Experience Requirements:

10+ Years of progressive experience in category management, merchandising, or a directly related commercial role, ideally in an international or regional e-commerce environment. 

Pan-European experience preferred

Education Requirements: 

Bachelor’s Degree in Business, Merchandising or related field preferred, or a combination of education and equivalent work experience.

Knowledge, Skills and Abilities:

Required:         

• A deep understanding of Instagram, TikTok, YouTube, Facebook, and Pinterest, including platform best practices, content formats, trends, and audience behavior.

• A strong understanding and a clear point of view on what makes content scroll-stopping, engaging, and platform-native

• Experience ideating, creating, and editing social content, especially short-form video

• Ability to work independently, but you also know how to collaborate effectively across teams and with external partners to move projects forward

• Strong writing skills with solid communication skills and know how to tailor messaging for different platforms, audiences, and creative formats

• Comfort in guiding creators, designers, editors, influencers, or agency partners and can give clear, actionable creative direction

• Experience with social media management, reporting, and trend-monitoring tools such as Sprout Social or similar platforms

• Experience interpreting performance data, spot patterns, and turn learnings into better creative decisions

• Ability to manage multiple projects, deadlines, and stakeholders in a fast-paced environment without dropping details

• Proactive, self-directed, and resourceful, with a strong sense of ownership and follow-through

• Interest in health and wellness and excited by the opportunity to create content in a space that is constantly evolving.

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience CapCut or Adobe Premiere Preferred

• Experience with Sprout Social

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of 2-4 years of experience in social media, content, digital marketing, or a related role Experience managing or contributing to brand social accounts preferred. 

Education Requirements: 

Bachelor’s Degree in Marketing or related field preferred, or a combination of education and equivalent work experience.

#LI-LR1

Job Description 

We are looking for a Senior Data Engineer to help evolve and scale our modern data ecosystem, including our data lake, data warehouse, and machine-learning enablement platforms. This role will contribute to the company’s data-driven culture, bring innovative approaches to cloud-native engineering, and help advance our MLOps capabilities to support production-grade AI/ML initiatives. You will collaborate closely with data scientists, analytics engineers, and cross-functional partners to deliver reliable, high-quality data and operationalized machine-learning solutions.

Responsibilities

• Designs and builds scalable data extracts, integrations, transformations, and data models.

• Ensures successful deployment and provisioning of data solutions across required environments.

• Designs and implements data architectures and applications that enable speed, quality, and operational efficiency.

• Interacts with cross-functional stakeholders to gather and define requirements and translate them into technical designs.

• Develops deep familiarity with enterprise datasets, builds domain knowledge, and advances data quality.

• Reviews requirements, identifies gaps, and drives resolution with stakeholders.

• Identifies and recommends continuous improvement opportunities, ensuring integrations are automated, governed, and observable.

• Serves as a key team member in designing and deploying a ground-up cloud data platform and pipeline.

• Partners with data scientists to design, build, and maintain reproducible machine-learning pipelines, including feature engineering, model training, validation, deployment, and monitoring.

• Implements CI/CD for data and ML workflows (model packaging, automated testing, environment management, release automation).

• Builds and maintains production-grade ML infrastructure such as feature stores, model registries, data versioning, and experiment tracking frameworks (e.g., MLflow).

• Ensures ML models follow best-practice governance, including automated model performance monitoring, drift detection, logging, observability, and alerting.

• Designs scalable data pipelines optimized for ML workloads, such as batch, streaming, and real-time inference use cases.

• Establishes MLOps standards, coding practices, and automation patterns that scale across teams.
   

Qualifications

• Bachelor or Master`s degree in technical discipline such as Computer Science, Information Systems or another technical field

• People person, team player with a strong can-do mentality

• 5+ years of experience as a Data Engineer within a data and analytics environment.

• Strong interpersonal skills with a collaborative, proactive, and solution-driven mindset.

• Proficiency in data modeling concepts and techniques.

• Expertise with Databricks and other cloud data warehousing solutions such as S3, Redshift, or BigQuery.

• Hands-on experience building data pipelines and ETL/ELT workflows using PySpark for semi-structured data (merge, delete, combine, wrangling).

• Advanced knowledge of Python and advanced working SQL skills including query optimization.

• Ability to write, test, and debug RESTful APIs.

• Experience working in agile, cross-functional environments.

• Strong analytical, problem-solving, and critical-thinking capabilities.

• Ability to guide junior engineers and contribute to technical design reviews.

• Strong communication skills with the ability to present complex concepts clearly.

• Experience in data quality initiatives such as Master Data Management (MDM).

• Experience operationalizing machine-learning models in production environments.

• Hands-on experience with ML tooling such as MLflow, SageMaker, Databricks ML, Kubeflow, or similar.

• Experience implementing CI/CD pipelines for data and ML workloads, including automated testing, deployment pipelines, and environment configuration.

• Understanding of model lifecycle management, data versioning, feature store design, and model monitoring concepts.

• Experience containerizing ML workloads using Docker and deploying them via cloud-native services or orchestrators.

• Familiarity with monitoring frameworks, experiment tracking, and performance observability for ML models.

Highly Desired AWS certifications (any):

• DevOps experience with CICD & unit/integration testing, Docker containerization, workflow orchestration

• Databricks certifications – Associate/Professional

• AWS Certified Solutions Architect – Associate/Professional

• AWS Certified Developer – Associate/Professional

• AWS Certified DevOps Engineer 

• AWS Certified Solutions Architect 

• AWS Certified Data Analytics

• AWS Certified Security - Specialty

• AWS Certified Cloud Practitioner

#LI-JC1

Job Summary:

We are seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of our global e-commerce platform. In this role, you will take ownership of complex shopping-related design initiatives and help shape how millions of users interact with our products, ensuring experiences are intuitive, efficient, and delightful while aligning with business objectives.

You will contribute design direction, judgment, and craft leadership, alongside high-quality design execution.

Job Expectations:

• Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery.

• Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions.

• Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints.

• Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards.

• Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity.

• Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions.

• Maintain a high bar for design quality and consistency, from concept through implementation.

• Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft.

• Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale.

Knowledge, Skills, and Abilities:

• 10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products.

• A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality.

• Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity.

• Strong interaction and visual design skills, with a high bar for modern UI craft.

• Demonstrated experience working with and evolving design systems at scale.

• Solid grounding in user-centered design methodologies, research practices, and usability testing.

• Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders.

• Familiarity with front-end development principles and common implementation constraints.

• Working knowledge of accessibility standards and best practices.

• Experience designing for global or multi-market products is a plus.

Education:

• Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  

The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• A professional, yet casual work environment

• Office environment

• Ability to work extended hours as required

#LI-JC1

Job Summary:

The Senior Product Manager – Growth will own the strategy, experimentation roadmap, and execution of growth initiatives across iHerb’s B2C ecommerce experience. This role is accountable for driving measurable improvements in acquisition, engagement, conversion, retention, and lifetime value across web, app, and owned marketing channels.

This is a hands-on role where you will be responsible for identifying friction in the customer journey and run high velocity experiments to optimize the funnel. You are a "full-stack" growth thinker who understands how to use data and insights to unlock revenue and customer value at scale.

Job Expectations:

• Own the end-to-end strategy for growth initiatives, focusing on conversion rate optimization (CRO), referral loops, and retention mechanics.

• Identify, prioritize, and execute high-impact growth opportunities across ecommerce surfaces and owned channels.

• Translate business goals into clear product requirements, participate in agile development processes, including backlog prioritization, sprint planning, and reviews. 

• Design, deploy, and analyze A/B and multivariate tests across web and app platforms to improve key funnel metrics.

• Work closely with Engineering to build scalable growth features and with Marketing to align paid/organic traffic with high-converting product experiences.

• Partner with Data and Analytics to define and track North Star metrics and leading indicators

• Lead a dedicated or cross-functional growth squad, managing backlogs and sprints with a high velocity of shipping.

• Clearly communicate results, learnings, and tradeoffs to executive and cross-functional stakeholders

• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

Knowledge, Skills, and Abilities

Required:

• Proven track record of driving "move the needle" results in a B2C e-commerce or marketplace environment.

• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.

• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.

• Comfort working with Engineers on APIs, tracking pixels, and data schemas to ensure clean attribution and event logging.

• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.

• Ability to work effectively with Engineering, Design, Marketing, and Data in fast-moving, cross-functional teams.

• Solid understanding of APIs, event-driven architectures, data flows, and system integrations.

• Customer-first and outcomes-driven mindset.

• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.

• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.  

• Experience working in an Agile/Scrum development process.

Preferred:

• Direct experience optimizing international e-commerce funnels

• Background in SEO-driven product growth or referral program management.

• Experience supporting international or multi-brand e-commerce platforms.

Experience Requirements:

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment.

Education Requirements:

Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred.

#LI-JC1

Job Summary:

The Senior Product Manager – Marketing Technology (MarTech) Platforms will own the strategy, roadmap, and execution of iHerb’s core marketing technology ecosystem. This role is responsible for leading the integration, evolution, and optimization of third-party and in-house MarTech platforms that power customer data, personalization, content, and lifecycle marketing experiences.

This role will partner closely with Engineering, Marketing, Data, and external vendors to deliver scalable, reliable, and future-ready platforms such as Customer Data Platforms (e.g., Simon AI), orchestration and messaging platforms (e.g., Braze), and additional capabilities including CMS, PIM, DAM, and Language Service Providers (LSPs). The Sr. PM will also drive strategic decisions around build vs. buy, platform consolidation, and long-term architecture to support global growth and marketing innovation.

Job Expectations:

• Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations.

• Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms.

• Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption.

• Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems.

• Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities.

• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

• Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health.

• Define success metrics and KPIs to measure platform performance, adoption, and business impact.

• Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery.

• Participate in agile development processes, including backlog prioritization, sprint planning, and reviews.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Strong experience leading complex platform or infrastructure-adjacent products

• Hands-on experience working with or integrating MarTech platforms such as CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems.

• Solid understanding of APIs, event-driven architectures, data flows, and system integrations.

• Proven ability to drive build vs. buy decisions and evaluate third-party vendors and technologies.

• Experience defining and managing product roadmaps with multiple stakeholders and dependencies.

• Excellent communication skills with the ability to translate technical concepts for marketing and business audiences.

• Strong collaboration skills and comfort operating in highly cross-functional environments.

• Experience working in an Agile/Scrum development process.

• Customer-first and outcomes-driven mindset.

Preferred:

• Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze).

• Familiarity with global content and localization workflows, including LSP integrations.

• Experience supporting international or multi-brand e-commerce platforms.

• Understanding of data privacy, consent management, and compliance considerations in marketing systems.

• Background in e-commerce, marketplace, or consumer digital products.

Experience Requirements:

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment.

Education Requirements: 

Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred.

#LI-JC1