About the Role

We are seeking a Manager, Product Management to oversee a team of three Product Managers to drive adoption and growth of iHerb’s Autoship & Save (A&S) program. This role is critical to reaching our penetration targets and delivering a best-in-class subscription experience for our global customers.

The successful candidate will combine strategic product leadership, people management, and a data-driven mindset. You will set the vision and execution plan for Autoship & Save while ensuring each PM under your leadership excels in their respective domain (e.g., acquisition, customer experience, retention, or pricing & promotions).

What You’ll Do

Lead and mentor a team of three Product Managers, providing guidance, coaching, and performance feedback.

Define and execute the product strategy for the Autoship & Save program, aligning with company OKRs and growth targets.

Partner closely with Engineering, UX, Global Data and Marketing to deliver scalable solutions that enhance customer adoption and retention.

Establish and monitor KPIs to measure penetration, engagement, and lifetime value of A&S customers.

Leverage data and experimentation (A/B tests, funnel analysis, customer cohorts) to drive decision-making and prioritize initiatives.

Represent the Autoship & Save program at leadership forums, providing clear updates on progress, risks, and opportunities.

Ensure the team balances short-term wins with long-term scalability and customer satisfaction.

What We’re Looking For

7-10 years of product management experience, including 2+ years managing a team of PMs.

Proven track record driving adoption and growth of subscription, loyalty, or retention-focused programs.

Strong analytical skills: comfortable with analytics platforms, and translating data into product strategy.

Demonstrated ability to lead cross-functional teams and deliver outcomes in fast-moving environments.

Excellent communication and stakeholder management skills—able to influence at all levels.

Customer-centric mindset with a passion for creating delightful, sticky product experiences.

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Job Summary: 

The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

Job Expectations:

Leadership & Strategy

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.  

• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)

• Build, mentor, and inspire a team of UX designers, researchers, and design managers.

• Advocate for design thinking and human-centered design practices across the organization.

• Help to build a strong design culture within the organization 

• Get hands-on with projects when necessary to drive projects forward

Collaboration & Execution

• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.

• Translate business objectives into customer-centric design solutions that drive growth and retention.

• Establish and maintain scalable design systems, ensuring consistency across platforms.

• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.

Innovation & Customer Experience

• Use research, data, and insights to inform design decisions and continuously improve usability.

• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.

• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

Knowledge, Skills, and Abilities:

   Required:

• Experience with A/B testing

• Strong portfolio showcasing design leadership, strategy, and execution

• Experience leading a product focused high-performance design team

• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution

• Experience managing processes and teams in an agile/scrum environment

• Experience working with design systems and tools such as Figma

• A user-centered design approach and highly collaborative, low-ego approach to design

• Experience attracting, hiring and retaining top design talent

Equipment Knowledge: 

• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

•  Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.

Education Requirements: 

Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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Job Summary:

The Senior Product Manager – Recommendations & AI will lead the evolution of our e-commerce platform's personalization and AI-driven experiences. This role will focus on leveraging advanced recommendation algorithms and generative AI to deliver highly relevant and engaging customer journeys across all platforms (desktop, mobile web, and app). You will be responsible for analyzing data, defining a strategic roadmap, and driving the implementation of AI-powered features that enhance product discovery, personalization, and overall customer satisfaction. This role requires close collaboration with cross-functional teams, including engineering, data science, UX/UI, and marketing, to ensure seamless integration and execution of AI initiatives.

Job Expectations:

• Drive AI-Powered Personalization: Lead the development and optimization of AI-driven recommendation systems, leveraging generative AI to create personalized content and experiences that enhance product discovery and conversion.

• Generative AI Innovation: Explore and implement innovative applications of generative AI, including personalized product descriptions, tailored content generation, and AI-powered chat/search functionalities.

• Data-Driven Optimization: Analyze user behavior, performance metrics, and A/B testing results to identify opportunities for optimization and improvement of recommendation and AI features.

• Product Roadmap & Strategy: Define and prioritize the product roadmap for AI-driven recommendations and personalization, aligning with overall business objectives and customer needs.

• User Research & Insights: Conduct user research and analyze customer feedback to inform product decisions and ensure a customer-centric approach to AI development.

• Cross-Functional Collaboration: Collaborate with engineering, data science, UX/UI, and marketing teams to define requirements, design solutions, and ensure successful product launches.

• Product Requirements & Design: Document detailed product requirements, user stories, and design specifications for AI-powered features, ensuring clear communication and alignment across teams.

• Agile Development: Actively participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Deep understanding of e-commerce personalization techniques, including collaborative filtering, content-based filtering, and hybrid recommendation systems.

• Proven experience with generative AI models (LLMs, diffusion models, etc.) and their application in e-commerce or related fields.

• Strong understanding of API integrations for AI services.

• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.

• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.

• Strong understanding of machine learning concepts and their application to recommendation systems and personalization.

• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.

• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.  

• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.  

• Experience working in an Agile/Scrum environment.

• Customer first mentality.

Preferred:

• Experience with cloud-based AI platforms (e.g., Google Cloud AI or Vertex AI, AWS SageMaker or Bedrock, OpenAI Enterprise).

• Experience with personalization platforms.

• Experience with vector databases.

• Experience with prompt engineering.

Experience Requirements:

Generally requires seven (7) or more years of Product Ownership within an e-commerce or consumer software setting.

Education Requirements: 

Bachelor’s Degree required. A Computer Science or similar technical degree is preferred.

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Job Summary:

The Senior Product Manager – Marketing Technology (MarTech) Platforms will own the strategy, roadmap, and execution of iHerb’s core marketing technology ecosystem. This role is responsible for leading the integration, evolution, and optimization of third-party and in-house MarTech platforms that power customer data, personalization, content, and lifecycle marketing experiences.

This role will partner closely with Engineering, Marketing, Data, and external vendors to deliver scalable, reliable, and future-ready platforms such as Customer Data Platforms (e.g., Simon AI), orchestration and messaging platforms (e.g., Braze), and additional capabilities including CMS, PIM, DAM, and Language Service Providers (LSPs). The Sr. PM will also drive strategic decisions around build vs. buy, platform consolidation, and long-term architecture to support global growth and marketing innovation.

Job Expectations:

• Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations.

• Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms.

• Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption.

• Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems.

• Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities.

• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

• Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health.

• Define success metrics and KPIs to measure platform performance, adoption, and business impact.

• Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery.

• Participate in agile development processes, including backlog prioritization, sprint planning, and reviews.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Strong experience leading complex platform or infrastructure-adjacent products

• Hands-on experience working with or integrating MarTech platforms such as CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems.

• Solid understanding of APIs, event-driven architectures, data flows, and system integrations.

• Proven ability to drive build vs. buy decisions and evaluate third-party vendors and technologies.

• Experience defining and managing product roadmaps with multiple stakeholders and dependencies.

• Excellent communication skills with the ability to translate technical concepts for marketing and business audiences.

• Strong collaboration skills and comfort operating in highly cross-functional environments.

• Experience working in an Agile/Scrum development process.

• Customer-first and outcomes-driven mindset.

Preferred:

• Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze).

• Familiarity with global content and localization workflows, including LSP integrations.

• Experience supporting international or multi-brand e-commerce platforms.

• Understanding of data privacy, consent management, and compliance considerations in marketing systems.

• Background in e-commerce, marketplace, or consumer digital products.

Experience Requirements:

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment.

Education Requirements: 

Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred.

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Job Summary:

The Senior Product Manager – Growth will own the strategy, experimentation roadmap, and execution of growth initiatives across iHerb’s B2C ecommerce experience. This role is accountable for driving measurable improvements in acquisition, engagement, conversion, retention, and lifetime value across web, app, and owned marketing channels.

This is a hands-on role where you will be responsible for identifying friction in the customer journey and run high velocity experiments to optimize the funnel. You are a "full-stack" growth thinker who understands how to use data and insights to unlock revenue and customer value at scale.

Job Expectations:

• Own the end-to-end strategy for growth initiatives, focusing on conversion rate optimization (CRO), referral loops, and retention mechanics.

• Identify, prioritize, and execute high-impact growth opportunities across ecommerce surfaces and owned channels.

• Translate business goals into clear product requirements, participate in agile development processes, including backlog prioritization, sprint planning, and reviews. 

• Design, deploy, and analyze A/B and multivariate tests across web and app platforms to improve key funnel metrics.

• Work closely with Engineering to build scalable growth features and with Marketing to align paid/organic traffic with high-converting product experiences.

• Partner with Data and Analytics to define and track North Star metrics and leading indicators

• Lead a dedicated or cross-functional growth squad, managing backlogs and sprints with a high velocity of shipping.

• Clearly communicate results, learnings, and tradeoffs to executive and cross-functional stakeholders

• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

Knowledge, Skills, and Abilities

Required:

• Proven track record of driving "move the needle" results in a B2C e-commerce or marketplace environment.

• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.

• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.

• Comfort working with Engineers on APIs, tracking pixels, and data schemas to ensure clean attribution and event logging.

• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.

• Ability to work effectively with Engineering, Design, Marketing, and Data in fast-moving, cross-functional teams.

• Solid understanding of APIs, event-driven architectures, data flows, and system integrations.

• Customer-first and outcomes-driven mindset.

• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.

• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.  

• Experience working in an Agile/Scrum development process.

Preferred:

• Direct experience optimizing international e-commerce funnels

• Background in SEO-driven product growth or referral program management.

• Experience supporting international or multi-brand e-commerce platforms.

Experience Requirements:

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment.

Education Requirements:

Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred.

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Job Summary:

We are seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of our global e-commerce platform. In this role, you will take ownership of complex shopping-related design initiatives and help shape how millions of users interact with our products, ensuring experiences are intuitive, efficient, and delightful while aligning with business objectives.

You will contribute design direction, judgment, and craft leadership, alongside high-quality design execution.

Job Expectations:

• Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery.

• Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions.

• Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints.

• Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards.

• Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity.

• Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions.

• Maintain a high bar for design quality and consistency, from concept through implementation.

• Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft.

• Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale.

Knowledge, Skills, and Abilities:

• 10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products.

• A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality.

• Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity.

• Strong interaction and visual design skills, with a high bar for modern UI craft.

• Demonstrated experience working with and evolving design systems at scale.

• Solid grounding in user-centered design methodologies, research practices, and usability testing.

• Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders.

• Familiarity with front-end development principles and common implementation constraints.

• Working knowledge of accessibility standards and best practices.

• Experience designing for global or multi-market products is a plus.

Education:

• Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  

The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• A professional, yet casual work environment

• Office environment

• Ability to work extended hours as required

#LI-JC1