Job Summary: 

The Senior Director of Operational Excellence and Projects will be fully responsible for large scale Supply Chain projects, including the opening of new iHerb fulfillment centers, driving Operational Excellence and Continuous Improvement at iHerb, and the primary responsibility for the administration of iHerb’s third-party logistics (3PL) network.  Candidates will be responsible for the opening and closing facilities from both a management and operational level as well as taking the initiative for strategic projects that impact the Supply Chain organization.  Scope will also include the daily management of Labor Management within the iHerb facilities and the management of the network of 3PL contracts that iHerb currently or will use.   Candidates will establish a culture of process improvement in the distribution centers and enable a strong project management foundation within the Operational teams. The Senior Director of Operational Excellence and Projects will work with his/her direct reports and the Operations teams to improve efficiency, develop, maintain, and track labor standards to reduce costs. The individual’s expertise will also be used to develop and implement regional and national projects and strategies, supporting iHerb's global fulfillment network.

Job Expectations:

Planning and Analysis

• Manage the planning, development, and deployment of supply chain projects.

• Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting.

• Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory placement.

• Assist with transportation optimization initiatives and analyze cost reductions through process improvements.

Distribution Center Design, Automation & Implementation

• Oversee and assist with the design of distribution facilities, including new facilities, facility retrofits, conveyor changes, and other material handling equipment changes.

• Maintain relationships with key automation/material handling vendors.

• Identify and implement design changes that will improve efficiencies, capacity & throughput.

• Design and recommend department layouts and product flows in the distribution center, incorporating sustainability and energy-efficiency goals.

Continuous Improvement & Labor Management

• Develop preferred methods/standard operating procedures for the warehouse in conjunction with operational support.

• Implement and support a labor management program and software configuration.

• Develop and maintain multi-variable labor standards utilizing modern WMS (Warehouse Management System) data.

• Troubleshoot Labor Management System and interface issues(as needed).

• Lead the engineering team to identify, define, and implement process improvement opportunities.

• Introduce and adapt improvement methodologies as appropriate to drive change (ex., Lean or Six Sigma).

• Address all aspects of change, including people, processes, systems, and equipment.

Management of Team Members

• Lead direct reports, systems, and projects to achieve unit goals in accordance with company policies and practices.

• Work with cross-functional teams to drive results to complete complex operational projects.

• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication

• Guide others in resolving complex issues in their own specialized area and solve complex problems with implication on cross-functional business processes and outcomes.

• Serve as an expert within discipline

Knowledge, Skills and Abilities: 

• Projects:  Proven results in opening and closing fulfillment centers. Demonstrated experience in working closely with automation vendors, in-sourced and outsourced engineering teams, and familiarity with 3PL landscape.

• Analytical & Leadership: Analytical, planning and organizing, sound judgment, decision making, and leadership skills required. Proven project management/leadership skills.

• Systems & Automation: Experience with work measurement & performance management programs, conveyor design and optimization, large project management, and warehouse systems.

• Technical Proficiency: Advanced working knowledge of Microsoft Office products with an emphasis in Excel and Access. Proficient with AutoCAD.

• Automation Maintenance: Expertise in maintaining & troubleshooting conveyor systems (e.g., sensors & controls). Experience with WMS integration, Dematic, and Bastian WCS is desired.

• Labor Management: Experience with labor reporting systems. Proficient at utilizing labor data to cost-justify capital expenditure and process change ROI.

• Process Improvement: Ability to analyze and provide solutions for cost reduction through process improvements and cost/benefit analysis. Ability to drive process improvements and work within a team to resolve problems.

• Communication: Effective verbal and written communication skills. Excellent interpersonal skills, professional attitude, and approach (and the ability to interact with individuals at various levels of the organization, up and down).

• Safety & Ergonomics: Able to conduct ergonomic evaluations, recommending and implementing improvements to work area designs.

Education Requirements:

• Bachelor's degree in Industrial or Mechanical engineering; Master's degree a plus

Experience Requirements:

• Generally requires a minimum of twelve (12) plus years of experience as an engineer in retail and/or e-commerce distribution.

• Lean/Six Sigma certification desired.

Judgment/Reasoning Ability:  

• Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy.

• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required,on time.

Physical Demands & Work Environment 

• Physical: While performing the duties of this job, the team member may be required to be on their feet for several hours a day, performing process observations or collecting data for labor standards.

• Environment: The noise in the work environment is usually moderate. Factors include: Hectic, fast-paced with multi-level distractions; Professional, yet casual work environment; Warehouse environment.

• Travel: Special Requirements: Multi-site responsibility. Some travel is required, averaging roughly 30 to 40%.

Job Summary

The Sr. Software Development Engineer will be part of an agile development team, building and working on transportation management services. The Sr. Software Developer develops information systems by designing, developing, and installing software solutions that are scalable for a high transaction environment.

Job Description:

• Works with an agile development team that designs, develops and maintains scalable services.

• Responsible for writing technical design specifications.

• Recommend and develop an architectural and detailed design that is used by other members of the development teams.

• Coach the team on software best practices (design, coding, troubleshooting, work breakdown, work estimation, refactor strategies, automated testing, etc.)

• Work closely with the other teams to optimize system architecture and project efficiency.

• Partner with our Product Owner to plan work and prioritization.

• Maintain high standards of software quality within the team by establishing good practices and habits.

• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.

• Collaborate and add value through participation in peer code reviews, providing comments and suggestions.

• Analyze and resolve technical and application problems.

• Regular practice of CI/CD.

• Support, maintain and document software functionality.

• Research and evaluate a variety of software products; create PoCs as necessary to demonstrate new ideas and technologies.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

• Communication skills: must be able to articulate and have a strong technical vocabulary

• Must be able to coach the team on software best practices (design, coding, troubleshooting, work breakdown, work estimation, refactor strategies, automated testing, etc.)

• Strong knowledge of system architecture, best practices and design patterns

• Evaluate and identify new technologies for implementation

• Strong background with .NET Core, C#, Kubernetes / Docker

• Knowledge and experience in Distributed systems, MicroServices, SOA and n-tier architectures

• Strong knowledge of Relational and non-relational DBs

• Knowledge of REST API, event-driven architecture applications, caching, scaling, security, etc.

• Strong knowledge of Managed Memory Architecture / Garbage Collector / Cache Management

• DDD and event driven architectures a plusAbility to inspire team

• Expert knowledge of and ability to communicate software architecture and design principles

• Expert in writing testable software

• Expert in design

• Strong knowledge in CI/CD systems

• Proficient with Object Oriented programming

• Experience with source control systems(git)

• Experience with agile development methodologies

• Experience with debugging, performance profiling and optimization

• Strong initiative to find ways to improve solutions, systems

• Attention to quality through unit tests, integration tests, and code reviews

• Understanding of queue processing(MSMQ , RabbitMQ, Kafka)

• NoSQL databases(Elastic , Cassandra , Mongo )

• Relational Database Experience (MSSQL, Postgres)

Experience Requirements: 

• Requires a minimum of 5 years of experience with software development, design patterns, software architecture

• Experience with e-commerce payment systems preferred

• Experience in Distributed systems, MicroServices

• Experience with REST API, event-driven architecture applications, caching, scaling, security

• Experience with Relational and non-relational DBs

• 5+ Years of experience working with C#, .NET Core

• Experience using Kubernetes, Helm, and Docker

• Experience building dashboards and alerts

• Experience using Prometheus, Grafana, Elasticsearch, Kibana

• Experience in the CI/CD

• Experience as a mentor, tech lead or leading an engineering team

• Experience working with RabbitMQ, Redis, Kafka

Education Requirements: 

Bachelor’s Degree required. An emphasis in Computer Science is preferred

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)   While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms.  May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds. 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary: 

iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name. 

With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. As we expand our CRM capabilities, we’re seeking a data-driven, highly organized CRM Program Manager to own key marketing channels and programs that drive engagement, retention, and lifetime value.  The CRM Program Manager will take full ownership of one or more key lifecycle marketing channels or programs — such as Direct Mail (Postcards), SMS/WhatsApp Messaging, and Opt-In Growth across Email, Push, and App.

This role is responsible for defining the strategy, managing execution, and improving performance across assigned programs. The ideal candidate thrives in both strategy and operations: they can identify growth opportunities, prioritize work, coordinate cross-functional efforts, and manage the metrics that matter — from opt-in rates to engagement, conversion, and retention.

Job Expectations: 

• Serve as the end-to-end owner for assigned CRM channels (e.g., direct mail/postcard, SMS/WhatsApp, push, or opt-in programs).

• Define the strategy, roadmap, and KPIs for each program, aligned with iHerb’s customer lifecycle and retention goals.

• Manage campaign planning and execution across owned channels, ensuring accurate targeting, personalization, testing, and delivery.

• Develop segmentation, audience rules, and message frameworks to improve relevance and performance.

• Oversee creative development and review processes for all campaigns and customer touchpoints.

• Define key metrics and reporting for assigned channels: opt-in rates, delivery rates, engagement (CTR, open, click), conversion, and revenue contribution.

Knowledge, Skills and Abilities:

• Strong communication skills: listening, verbal, and written

• Strong analytical skills and comfort with data, metrics, and dashboards (Excel, Looker, Tableau, or similar)

• Highly proficient in excel and project management tools (Asana)

Experience Requirements:

• 7+  years of marketing experience in CRM or retention marketing

• Proven experience managing one or more CRM channels — such as direct mail, SMS, push notifications, or email.

• Demonstrated ability to prioritize, manage multiple initiatives, and work cross-functionally.

• Strong project management and organizational skills — able to translate vision into clear execution plans.Strong analytical skills and familiarity with data tools (Excel, SQL, Tableau/Power BI).

• Experience with direct-to-consumer brands preferred.

• Asana, Confluence, Jira experience preferred

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Job Summary:

At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. As part of our multi-year digital transformation journey, iHerb’s Enterprise Architecture group focuses on improving our current and future technology platforms and product platform architectures.

We are currently seeking a Enterprise Solutions Architect to support our Order-to-Cash and Supply Chain domains. This role will collaborate across various business units, including Finance, Operations, Technology, and Planning to design and modernize iHerb’s Business Applications in order to provide a scalable foundation for growth. In addition, this role will assist in creating iHerb’s Order-to-Cash modernization roadmap and introduce product governance to align with iHerb’s overall enterprise strategy and business metrics. This role requires strong technical skills across several key technology focus areas (ERP systems, integration patterns, databases, cloud platforms, security and compliance etc). You will also collaborate with functional teams to develop iHerb’s holistic supply chain technology landscape, accounting for key dependencies and potential synergies across various product roadmaps across platforms. This role reports directly to the VP, Enterprise Applications.

Principal Enterprise Architect - Order-to-Cash/Supply Chain Responsibilities:

• Collaborate with Business leaders and Stakeholders to understand organizational goals and translate them into technology strategies.•    

• Develop and maintain the enterprise application architecture roadmap, ensuring alignment with business needs and industry best practices.

• Lead end to end design and integration of comprehensive business solutions across ERP (SAP), SCM, Finance, and other enterprise applications.

• Ensure solutions are scalable, reliable, and meet performance requirements while addressing compliance and security standards.

• Oversee the evaluation, selection, and implementation of new technologies and tools to enhance business capabilities.

• Establish integration strategies and frameworks for seamless connectivity between ERP and other Enterprise Systems.

• Ensure data consistency and process harmonization across applications to support a unified business strategy.

• Serve as the primary point of contact on end to end Business Solutions between Business and IT teams, facilitating collaboration and effective communication.

• Provide thought leadership and technical expertise to drive innovation and continuous improvement.

• Define and enforce architecture standards, best practices, and governance models for enterprise solutions.

• Conduct regular audits and reviews to ensure compliance with architectural principles and technology policies.

• Guide cross-functional teams in solution design, development, and deployment efforts.

• Mentor junior architects and technical staff, fostering a culture of learning and innovation.

• Lead troubleshooting efforts for complex issues, ensuring minimal disruption to business operations.

• Develop proactive measures and contingency plans to mitigate risks associated with enterprise solutions.

• Ensure ROI (Return on Investment) is clearly defined and account for cross-functional dependencies

• Lead program steering committee meetings comprised of Director/Sr Director/VP/C-Suite stakeholders

• Functional/domain experience and/or exposure to some of the following: OMS, B2B, Transportation Management (TM), Procurement (P2P), Tax, Currency, Rebate/Scanback, Payment, WMS, demand forecasting/planning and similar.

• Collaborate with iHerb’s TMO (Transformation Management Office) to define enterprise architecture standards, systems integration patterns and adherence across all iHerb enterprise systems

Minimum Qualifications:

• BS or MS in Computer Science, Information Systems or related field;

• Proven experience (8-10+ years) as Enterprise architect or similar role, with emphasis on designing and implementing Order-to-Cash solutions

• Excellent communication skills. Must have the ability to effectively communicate with technical and non-technical peers.

• Experience in business process framework including process decomposition, data and functional flows and architecture frameworks 

• Deep understanding of Order to Cash processes and ERP systems with demonstrated hands-on experience

• Demonstrated knowledge in data migration, governance, pipeline and quality

• Experience with designing best-in-class standards for integration patterns across systems to ensure seamless data and information flow 

• Experience with enterprise middleware (iPaaS) and integration patterns is required.

• Experience with leading ERP systems such as Oracle or SAP is required.

• Industry experience in eCommerce and Consumer Product Goods is a plus

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Job Description 

We are looking for a Senior Data Engineer to help evolve and scale our modern data ecosystem, including our data lake, data warehouse, and machine-learning enablement platforms. This role will contribute to the company’s data-driven culture, bring innovative approaches to cloud-native engineering, and help advance our MLOps capabilities to support production-grade AI/ML initiatives. You will collaborate closely with data scientists, analytics engineers, and cross-functional partners to deliver reliable, high-quality data and operationalized machine-learning solutions.

Responsibilities

• Designs and builds scalable data extracts, integrations, transformations, and data models.

• Ensures successful deployment and provisioning of data solutions across required environments.

• Designs and implements data architectures and applications that enable speed, quality, and operational efficiency.

• Interacts with cross-functional stakeholders to gather and define requirements and translate them into technical designs.

• Develops deep familiarity with enterprise datasets, builds domain knowledge, and advances data quality.

• Reviews requirements, identifies gaps, and drives resolution with stakeholders.

• Identifies and recommends continuous improvement opportunities, ensuring integrations are automated, governed, and observable.

• Serves as a key team member in designing and deploying a ground-up cloud data platform and pipeline.

• Partners with data scientists to design, build, and maintain reproducible machine-learning pipelines, including feature engineering, model training, validation, deployment, and monitoring.

• Implements CI/CD for data and ML workflows (model packaging, automated testing, environment management, release automation).

• Builds and maintains production-grade ML infrastructure such as feature stores, model registries, data versioning, and experiment tracking frameworks (e.g., MLflow).

• Ensures ML models follow best-practice governance, including automated model performance monitoring, drift detection, logging, observability, and alerting.

• Designs scalable data pipelines optimized for ML workloads, such as batch, streaming, and real-time inference use cases.

• Establishes MLOps standards, coding practices, and automation patterns that scale across teams.
   

Qualifications

• Bachelor or Master`s degree in technical discipline such as Computer Science, Information Systems or another technical field

• People person, team player with a strong can-do mentality

• 5+ years of experience as a Data Engineer within a data and analytics environment.

• Strong interpersonal skills with a collaborative, proactive, and solution-driven mindset.

• Proficiency in data modeling concepts and techniques.

• Expertise with Databricks and other cloud data warehousing solutions such as S3, Redshift, or BigQuery.

• Hands-on experience building data pipelines and ETL/ELT workflows using PySpark for semi-structured data (merge, delete, combine, wrangling).

• Advanced knowledge of Python and advanced working SQL skills including query optimization.

• Ability to write, test, and debug RESTful APIs.

• Experience working in agile, cross-functional environments.

• Strong analytical, problem-solving, and critical-thinking capabilities.

• Ability to guide junior engineers and contribute to technical design reviews.

• Strong communication skills with the ability to present complex concepts clearly.

• Experience in data quality initiatives such as Master Data Management (MDM).

• Experience operationalizing machine-learning models in production environments.

• Hands-on experience with ML tooling such as MLflow, SageMaker, Databricks ML, Kubeflow, or similar.

• Experience implementing CI/CD pipelines for data and ML workloads, including automated testing, deployment pipelines, and environment configuration.

• Understanding of model lifecycle management, data versioning, feature store design, and model monitoring concepts.

• Experience containerizing ML workloads using Docker and deploying them via cloud-native services or orchestrators.

• Familiarity with monitoring frameworks, experiment tracking, and performance observability for ML models.

Highly Desired AWS certifications (any):

• DevOps experience with CICD & unit/integration testing, Docker containerization, workflow orchestration

• Databricks certifications – Associate/Professional

• AWS Certified Solutions Architect – Associate/Professional

• AWS Certified Developer – Associate/Professional

• AWS Certified DevOps Engineer 

• AWS Certified Solutions Architect 

• AWS Certified Data Analytics

• AWS Certified Security - Specialty

• AWS Certified Cloud Practitioner

#LI-JC1

About the Role

We are looking for a hands-on Security Automation Engineer and builder who thrives on creating automated, secure cloud environments and scaling security operations. You will design and maintain infrastructure-as-code, cloud security automations, and modern security tooling — with a strong focus on AWS, Splunk Enterprise Security, Splunk SOAR, and Okta Identity. This role combines deep cloud infrastructure expertise with security orchestration and identity management to strengthen our overall defensive posture.

Key Responsibilities

• Design, develop, and maintain automation frameworks and scripts (Python, Bash, Terraform) to streamline security processes and workflows.

• Deploy and manage secure, scalable infrastructure on AWS using Terraform via Scalr and Harness, with additional presence in GCP and Azure.

• Build, support, and optimize AWS Step Functions, Lambda, and EventBridge workflows from a centralized tooling account that operates across multiple spoke accounts in the AWS Organization.

• Maintain Kubernetes clusters using Helm charts, including in-house security automations on pods that integrate with CSPM tools and Jira ticketing processes.

• Develop and enforce cloud security guardrails using OPA, Guardrails, Service Control Policies (SCPs), IaC security gates, and tag policies.

• Architect, build, and maintain Splunk Enterprise Security (ES) integrations, including onboarding log sources, managing indexes, tuning correlation searches, and configuring automated response actions.

• Design and implement Splunk SOAR playbooks to automate security tasks, reduce Mean Time to Respond (MTTR), and scale SOC capabilities.

• Serve as the subject matter expert for Okta Identity Engine (OIE) — building and managing scalable SSO policies, modern authentication (SAML/OIDC), and identity lifecycle processes.

• Leverage AWS security services (GuardDuty, Macie, IAM, Control Tower, KMS, CloudTrail, EventBridge) to build event-driven automations for threat detection and response.

• Own the in-house Jira management process for CSPM findings and the supporting data pipeline that feeds AWS QuickSight dashboards.

• Collaborate with cross-functional teams (Dev, Platform, Security, and SOC) to integrate security automation into CI/CD pipelines and shift security left.

• Conduct risk assessments, enforce security best practices, and continuously improve our defensive posture through automation and tooling.

• Monitor, troubleshoot, and optimize cloud infrastructure and security systems to ensure high availability, performance, and compliance.

• Stay current with AWS best practices, security trends, and emerging technologies to drive continuous improvement.

Required Skills & Qualifications

• 10+ years of experience.

• Strong hands-on experience with:

  • Terraform, Kubernetes (EKS + Helm), Docker, and scripting in Python & Bash

  • AWS services including Step Functions, Lambda, EventBridge, GuardDuty, Macie, IAM, Organizations, and QuickSight

  • Policy-as-code tools (OPA, Guardrails, SCPs) and IaC security scanning

  • Splunk Enterprise Security (ES) administration, log onboarding, correlation search tuning, and automated responses

  • Splunk SOAR playbook development and automation

  • Okta Identity Engine (OIE), SSO, SAML, and OIDC protocols

• Proven ability to work independently with minimal supervision while collaborating effectively with cross-functional teams and providing technical guidance.

• Experience designing automation solutions that reduce MTTD and MTTR.

• Solid understanding of cloud security principles, compliance frameworks, and secure infrastructure design.

Preferred Qualifications

• Experience with Scalr, Harness, or similar IaC deployment platforms.

• Familiarity with GCP and/or Azure cloud environments.

• Prior experience integrating security tools with Jira and building data pipelines for visualization (QuickSight or similar).

• Security certifications (AWS Security Specialty, CKS, Splunk-related certifications, or Okta certifications) are a plus.

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Job Summary

The Lead of Site Merchandising is a strategic, creative, and analytical leader responsible for improving the digital shopping experience.  Key responsibilities include leading the strategy, execution, and performance of the iHerb.com digital storefront. This role owns how products are presented, promoted, and discovered across the site and app to maximize conversion, revenue, and customer engagement.

The Lead will be responsible for category merchandising, promotional presentation, homepage and campaign execution, and onsite optimization. This role partners closely with marketing, analytics, product, UX, and supply chain teams to ensure the right products are surfaced to the right customers at the right time.

Key Responsibilities

Performance Optimization

• Collaborate with Product and Engineering to define requirements for product metadata as we onboard a new PIM tool, including enhanced images, videos, translations and key attributes by category.
• Work with Product and Engineering to refine the algorithms and key drivers impacting product display rankings.  
• Work with Product and Engineering to build and refine merchandising tools, personalization, and search improvements.
• Work closely with data science and BI to define, create and own the key metrics used to determine strategies and actions.
• Work closely with regional teams to adjust the global strategy for regional needs and create local stores as needed.
• Partner with Marketing to ensure alignment across our retail ad services.
• Partner with Supply Chain and Inventory teams to ensure product availability aligns with merchandising plans.
• Coordinate with Merchandising to support strategic brand placements and promotions.
• Partner with Finance, Pricing, Marketing, Merchandising and Operations teams to align on financial goals.

Site Merchandising Strategy

• Develop and execute the overall site merchandising strategy for iHerb.com globally across all platforms and regional
• Improve onsite product discovery, category presentation, and promotional placement to drive conversion and revenue growth.

Category & Promotional Execution

• Lead onsite campaign execution including seasonal events, product launches, and promotional activations.
• Collaborate with marketing to align onsite merchandising with paid media, email, and lifecycle campaigns.

Performance Optimization

• Build reporting with BI teams to assess and optimize key site performance metrics including conversion rate, AOV, revenue per visitor, and category growth.
• Use data and experimentation (A/B testing, personalization, and behavioral insights) to continuously improve site performance.
• Partner with analytics teams to develop dashboards and reporting for merchandising performance.

Qualifications

• Strong experience managing digital storefronts for high-traffic ecommerce platforms.
• Deep understanding of ecommerce KPIs including conversion,add-to-cart,  AOV, and revenue per visitor.
• Experience building the foundations of a site merchandising function including tools, reporting and processes - with particular focus on product metadata.
• Strong analytical mindset with experience using data to drive merchandising decisions.
• Experience working cross-functionally with marketing, product, UX, and engineering teams.
• Proven ability to translate data into clear recommendations and influence cross-functional partners
• Comfortable working with ambiguity and imperfect data in a fast-moving environment
• Experience in health, wellness, supplements, or consumer packaged goods ecommerce.
• Familiarity with merchandising tools, search platforms, and personalization engines.

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

• 8 - 12+ years of ecommerce merchandising experience.
• 4+ years site merchandising or ecommerce merchandising experience

Education Requirements: 

Bachelor’s degree in Economics, Finance, Statistics, Engineering, or a related quantitative field (MBA or Masters a plus, not required)

#LI-ME1

Job Summary: 

The RPA Developer I is responsible for the development and administration of solutions for managed RPA environments. The RPA developer will partner with various teams to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed. RPA developers should also have an understanding of API design, including principles of REST, JSON and OAuth and be comfortable working with databases and web technologies.

Job Expectations: 

• Develop stable, secure, and scalable RPA solutions using UiPath that focus on identity and user access control processes.
• Design, develop, and maintain RPA workflows using UiPath Studio
• Integrate RPA solutions with other systems and applications, such as databases, APIs, and third-party software
• Monitor bots post-deployment, and proactively fixes bugs
• Open to learning new automations and technical tools
• Directing meetings and workshops with other business units to gather requirements and design solutions.
• Documenting process workflows, creating technical designs, release notes, and other project documentation to support development, security, operations, and maintenance of a project.
• Ensure that RPA solutions adhere to industry best practices and compliance standards, including data security and privacy regulations
• Be available to work after hours and provide support for a 24/7 operation
• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Job Requirements:

• Background developing with UiPath
• Experience with scripting languages (PowerShell, Python, Javascript, etc.)
• Solid understanding of workflow design principles.
• Experience with databases (SQL or NoSQL)
• Knowledgeable on agile-driven development using Scrum methodology
• Strong grasp on how to use RESTful API
• Experience with Amazon S3
• Intermediate to advanced knowledge of Microsoft Excel

Experience Requirements:

• Generally prefers minimum of two (2) years of Robotic Process Automation Experience (UIpath, Blueprism, Nice) or two (2) years of Development Experience

Education Requirements:

• Bachelor's Degree in Computer Information Systems or related field required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise, and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate for those working onsite. Other factors are:

• Hectic, fast-paced with multi-level distractions.
• Professional, yet casual work environment.
• Office / Warehouse environment.
• Ability to work extended hours as required.

#LI-JC1

Job Summary: 

The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

Job Expectations:

Leadership & Strategy

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.  

• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)

• Build, mentor, and inspire a team of UX designers, researchers, and design managers.

• Advocate for design thinking and human-centered design practices across the organization.

• Help to build a strong design culture within the organization 

• Get hands-on with projects when necessary to drive projects forward

Collaboration & Execution

• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.

• Translate business objectives into customer-centric design solutions that drive growth and retention.

• Establish and maintain scalable design systems, ensuring consistency across platforms.

• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.

Innovation & Customer Experience

• Use research, data, and insights to inform design decisions and continuously improve usability.

• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.

• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

Knowledge, Skills, and Abilities:

   Required:

• Experience with A/B testing

• Strong portfolio showcasing design leadership, strategy, and execution

• Experience leading a product focused high-performance design team

• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution

• Experience managing processes and teams in an agile/scrum environment

• Experience working with design systems and tools such as Figma

• A user-centered design approach and highly collaborative, low-ego approach to design

• Experience attracting, hiring and retaining top design talent

Equipment Knowledge: 

• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

•  Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.

Education Requirements: 

Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary: 

The Application Security Engineer will help with our Secure Development Lifecycle assurance processes, our security automation technologies, drive the security hardening strategy across our product and respond to current and emerging security threats. This role will contribute tremendously to our Product Security team working with development teams globally to define new security capabilities, and partnering with leaders across the organization to deliver company-wide security initiatives. 

Job Expectations:

• Drive cross-functional projects and establish cutting-edge security development lifecycle practices

• Lead security design reviews and threat modeling for new and existing services at iHerb

• Evaluate, prototype, implement, and operate security-focused tools and services

• Develop new secure architecture standards, frameworks and patterns spanning multiple layers

• Understand and analyze emerging security threats, determining applicability to iHerb and proactively implement centralized mitigations

• Evaluate, prototype, implement, and operate security tools and services (DAST, SAST, SCA...)

• Maintain a strong knowledge of current security threats and operational best practices

• Take part in our security assessment, penetration testing and bug bounty programs

• Participate in security incident response

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• Demonstrated technical foundation

• Solid understanding of common application and infrastructure security vulnerabilities and mitigations (OWASP Top 10, CWE 25…)

• Proficiency implementing SDL process, technology, and automation in a DevOps environment

• Experience with large-scale web applications and microservices, including API design, access management, authorization, authentication, data protection and encryption

• Excellent problem solving, critical thinking, collaboration and communication skills

• Experience driving application security training, security champions and awareness campaigns

• Active contributor to the security community (research, open source, publications…) 

Equipment Knowledge:

• Knowledge of major programming languages and frameworks (e.g. Python, C# .NET, JavaScript, node.js, Java...)

Experience Requirements:

Generally requires three (3) plus years of technical security experience at top-tier software companies including experience with security products, threat modeling, security design, security architecture, cryptography, mobile security, and broader cloud computing technologies

Education Requirements: 

Computer Science / Engineering degree or equivalent experience with an ability to translate technical vulnerabilities into organizational risks

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1 #LI-REMOTE

Job Summary: 

The SAP IBP (Integrated Business Planning) Analyst will support, configure, and optimize end-to-end supply chain planning processes within our industry domain of e-commerce digital operation, focusing on modules like Demand, Supply, Forecasting and S&OP. This role will translate business requirements into technical solutions, manage system enhancements, and ensure data integrity within SAP IBP and integration with SAP S/4HANA using CPI, CPI-DS and RTI technologies. 

Job Expectations:

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP IBP solutions

• Solution Design & Configuration: Configure SAP IBP modules for - Demand Planning, Inventory Optimization, Forecasting, Supply planning, Response and Supply by aligning with best practices

• Integration: Design interfaces and manage integration between SAP IBP, SAP S/4HANA, non-SAP legacy environments using CPI, CPI-DS and RTI technologies

• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams

• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training

• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency

• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong understanding of logistics and transportation business processes

• Deep knowledge of SAP IBP functionality and configuration across different modules specified above

• Experience with SAP S/4HANA IBP 

• Analytical, problem-solving, and strong communication skills

• Ability to work cross-functionally and manage stakeholders

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum 7+ years experience. Experience with data migration, reporting, and industry standards is a plus. SAP IBP certification preferred. 

Education Requirements: 

Bachelor’s degree in IT, Supply Chain, or Business is preferred.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary:

We are seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of our global e-commerce platform. In this role, you will take ownership of complex shopping-related design initiatives and help shape how millions of users interact with our products, ensuring experiences are intuitive, efficient, and delightful while aligning with business objectives.

You will contribute design direction, judgment, and craft leadership, alongside high-quality design execution.

Job Expectations:

• Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery.

• Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions.

• Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints.

• Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards.

• Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity.

• Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions.

• Maintain a high bar for design quality and consistency, from concept through implementation.

• Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft.

• Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale.

Knowledge, Skills, and Abilities:

• 10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products.

• A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality.

• Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity.

• Strong interaction and visual design skills, with a high bar for modern UI craft.

• Demonstrated experience working with and evolving design systems at scale.

• Solid grounding in user-centered design methodologies, research practices, and usability testing.

• Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders.

• Familiarity with front-end development principles and common implementation constraints.

• Working knowledge of accessibility standards and best practices.

• Experience designing for global or multi-market products is a plus.

Education:

• Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  

The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• A professional, yet casual work environment

• Office environment

• Ability to work extended hours as required

#LI-JC1

Job Summary: 

The SAP TM (Transportation Management) Analyst will support, configure, and optimize end-to-end Transportation planning processes within our industry domain of e-commerce digital operation, focusing on transportation planning, carrier selection, freight cost management, and settlement. The SAP Analyst will translate business requirements into technical solutions, manage system enhancements, and ensure data integrity within SAP TM and integration with SAP S/4HANA MM, OTC, WM and FI modules

Job Expectations:

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP TM solutions

• Solution Design & Configuration: Configure SAP TM modules for transportation planning, carrier selection, freight cost management, and settlement, aligning with best practices

• Integration: Design interfaces and manage integration between SAP TM, SAP S/4HANA, SMC3, BN4L, P44 and external carrier/3PL systems

• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams

• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training

• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency

• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong understanding of logistics and transportation business processes

• Deep knowledge of SAP TM functionality and configuration

• Experience with SAP S/4HANA TM 

• Analytical, problem-solving, and strong communication skills

• Ability to work cross-functionally and manage stakeholders

• SAP TMS certification is often preferred

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum 7+ years experience. Experience with data migration, reporting, and industry standards is a plus.

Education Requirements: 

Bachelor’s degree in IT, Supply Chain, or Business or related field preferred, or a combination of equivalent work experience.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary:

The Senior Product Manager – Recommendations & AI will lead the evolution of our e-commerce platform's personalization and AI-driven experiences. This role will focus on leveraging advanced recommendation algorithms and generative AI to deliver highly relevant and engaging customer journeys across all platforms (desktop, mobile web, and app). You will be responsible for analyzing data, defining a strategic roadmap, and driving the implementation of AI-powered features that enhance product discovery, personalization, and overall customer satisfaction. This role requires close collaboration with cross-functional teams, including engineering, data science, UX/UI, and marketing, to ensure seamless integration and execution of AI initiatives.

Job Expectations:

• Drive AI-Powered Personalization: Lead the development and optimization of AI-driven recommendation systems, leveraging generative AI to create personalized content and experiences that enhance product discovery and conversion.

• Generative AI Innovation: Explore and implement innovative applications of generative AI, including personalized product descriptions, tailored content generation, and AI-powered chat/search functionalities.

• Data-Driven Optimization: Analyze user behavior, performance metrics, and A/B testing results to identify opportunities for optimization and improvement of recommendation and AI features.

• Product Roadmap & Strategy: Define and prioritize the product roadmap for AI-driven recommendations and personalization, aligning with overall business objectives and customer needs.

• User Research & Insights: Conduct user research and analyze customer feedback to inform product decisions and ensure a customer-centric approach to AI development.

• Cross-Functional Collaboration: Collaborate with engineering, data science, UX/UI, and marketing teams to define requirements, design solutions, and ensure successful product launches.

• Product Requirements & Design: Document detailed product requirements, user stories, and design specifications for AI-powered features, ensuring clear communication and alignment across teams.

• Agile Development: Actively participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Deep understanding of e-commerce personalization techniques, including collaborative filtering, content-based filtering, and hybrid recommendation systems.

• Proven experience with generative AI models (LLMs, diffusion models, etc.) and their application in e-commerce or related fields.

• Strong understanding of API integrations for AI services.

• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.

• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.

• Strong understanding of machine learning concepts and their application to recommendation systems and personalization.

• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.

• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.  

• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.  

• Experience working in an Agile/Scrum environment.

• Customer first mentality.

Preferred:

• Experience with cloud-based AI platforms (e.g., Google Cloud AI or Vertex AI, AWS SageMaker or Bedrock, OpenAI Enterprise).

• Experience with personalization platforms.

• Experience with vector databases.

• Experience with prompt engineering.

Experience Requirements:

Generally requires seven (7) or more years of Product Ownership within an e-commerce or consumer software setting.

Education Requirements: 

Bachelor’s Degree required. A Computer Science or similar technical degree is preferred.

#LI-JC1

Job Summary

The SAP OTC/TM Manager will lead all aspects of the Order-to-Cash (OTC) and Transportation Management (TM) domains within the SAP S/4HANA landscape. This role requires a hands-on leader who takes full ownership of project delivery, system integrity, testing governance, and cross-functional collaboration across business, IT, and system integrator (SI) teams.

The ideal candidate will demonstrate strong accountability, proactiveness, and end-to-end project leadership, ensuring delivery excellence beyond SAP boundaries. The manager will act as the primary bridge between SI teams (onshore/offshore), internal SAP and non-SAP teams, and business stakeholders—driving alignment, quality, and timely outcomes across multiple initiatives.

Key Responsibilities:

Leadership & Ownership:

• Act as the primary point of contact and leader for all OTC and TM initiatives, accountable for business requirements, project execution, testing, and delivery.
• Take full ownership of the functional and technical delivery from design through deployment, ensuring quality, completeness, and adherence to timelines.
• Proactively engage with SI partners and business users to clarify requirements, identify risks, and resolve issues before they escalate.
• Lead end-to-end System Integration Testing (SIT) — define scope, validate business scenarios, ensure adequate test coverage, and monitor execution and defect resolution.
• Ensure clear accountability of SI team members (onshore/offshore): track who is delivering what, monitor productivity, and ensure efficient use of resources.
• Provide ongoing direction to internal and external teams, ensuring project progress, issue resolution, and proper documentation.

Governance & Quality Assurance:

• Establish and enforce strong quality gates — review functional specifications, configuration, and custom code prior to migration to QA or Production environments.
• Implement structured code review and configuration validation processes to prevent defects and ensure compliance with design standards.
• Oversee transport governance and ensure all changes follow documented approval and review workflows.
• Drive continuous improvement through post-mortem analysis and lessons-learned reviews.

Project Management & Delivery:

• Lead and manage multiple projects concurrently, balancing scope, resources, and delivery timelines.
• Develop and oversee comprehensive project plans, including resource allocation, risk management, RAID logs, and delivery milestones.
• Work closely with cross-functional teams (Logistics, Finance, Order Management, IT Infrastructure, Security, Cloud Ops) to ensure seamless execution and integration.
• Ensure on-time, in-scope delivery of solutions that meet business objectives and operational excellence standards.

Collaboration & Stakeholder Management:

• Serve as the key liaison between SI partners, business stakeholders, and internal IT teams, promoting transparency, accountability, and timely communication.
• Foster strong relationships with internal teams (LandOps, ProdOps, Finance, Global Logistics, Planning) and external vendors to ensure alignment of goals and outcomes.
• Partner with business leaders to understand end-to-end processes and ensure SAP solutions effectively support operational goals.
• Lead stakeholder meetings to communicate status, risks, dependencies, and next steps.

Functional Expertise:

• Provide subject matter expertise in SAP S/4 OTC and TM including Sales & Distribution, freight order management, freight cost settlement, delivery processing, export logistics, and integration with WMS, Finance, and Procurement.
• Manage configuration and customization across TM components (Freight Units, Freight Orders, Cockpit, Optimization, DSD, Route Planning, BN4L, P.44, and SMC3).
• Ensure compliance with SOD, audit, and trade regulations in all system configurations.
• Stay current with latest SAP innovations (e.g., BTP, CPI, Cloud ALM, BRF+) and recommend relevant adoption strategies.

Key Attributes of the Ideal Candidate:

• Demonstrates strong ownership mindset — treats projects as accountable deliverables, not tasks delegated to SI partners.
• Proactively drives progress by asking the right questions, identifying risks early, and ensuring all stakeholders are engaged.
• Maintains end-to-end visibility across SAP and non-SAP components, ensuring seamless business process delivery.
• Balances strategic thinking with hands-on execution, ensuring every change aligns with business outcomes.
• Exhibits leadership presence with both technical and business teams, instilling confidence and ensuring accountability.

Qualifications:

• 10+ years of experience in SAP OTC/TM within S/4HANA environments, preferably with Big 4 consulting or enterprise implementation background.
• Proven leadership experience managing global SAP projects in high-volume ecommerce or logistics-driven industries.
• Strong understanding of OTC and TM process integration across tax, pricing, rebates, logistics, WMS, and finance.
• Experience managing SI delivery (onshore/offshore), including SLA adherence, scope control, and governance.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Professional certifications such as PMP, CPIM, SAP S/4HANA Functional Certification preferred.

Success Criteria:

• Demonstrates visible ownership and proactive engagement on all assigned initiatives.
• Ensures SIT and UAT are executed with well-defined end-to-end business scenarios and full traceability.
• Maintains quality and compliance through pre-migration reviews and documentation.
• Delivers projects on time, within budget, and aligned to business expectations.
• Builds trust and accountability with business stakeholders and SI teams.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Education & Experience Necessary For Success

• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
• Hands on functional experience in S/4 HANA OTC and embedded Transportation management module
• At least 5 years of management experience
• Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation
• Understanding of SAP ASAP & Agile methodologies
• Strong organization, change management & project management skills
• SAP functional certifications AND/OR PMP certification preferred

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment

Ability to work extended hours as required

#LI-JC1

Summary:

Are you passionate about securing global-scale ecommerce services and applications that power millions of customers across over a hundred countries around the globe? We are looking for a hands-on Principal Product Security Engineer to lead our Secure Development Lifecycle assurance processes, our security automation technologies, drive the security hardening strategy across our product and respond to current and emerging security threats. This role can be fully remote and must reside in US.

In this role, you will help us drive our Product Security strategy working with development teams globally to define new security capabilities, grow the team by hiring the best talent, and partner with senior leaders across the organization to deliver company-wide security initiatives. 

Responsibilities Include::

• Lead cross-functional projects and establish cutting-edge security development lifecycle practices

• Directed security design reviews and threat modeling for new and existing services at iHerb

• Evaluate, prototype, implement, and operate security-focused tools and services

• Create new secure architecture standards, frameworks and patterns spanning multiple layers

• Discover and analyze emerging security threats, determining applicability to iHerb and proactively implement centralized mitigations

• Evaluate, prototype, implement, and operate security tools and services (DAST, SAST, SCA...)

• Maintain a strong knowledge of current security threats and operational best practices

• Drive our security assessment, penetration testing and bug bounty programs

• Participate in security incident response

In order to be successful in this role you must have: 

• Demonstrated technical foundation (Computer Science / Engineering degree or equivalent experience) with an innate ability to translate technical vulnerabilities into organizational risks

• 8+ years of technical security leadership at a top-tier software company including experience with security products, threat modeling, security design, security architecture, cryptography, mobile security, and broader cloud computing technologies

• Solid understanding of common application and infrastructure security vulnerabilities and mitigations (OWASP Top 10, CWE 25…)

• Proficiency implementing SDL process, technology, and automation in a DevOps environment

• Experience with large-scale web applications and microservices, including API design, access management, authorization, authentication, data protection and encryption

• Knowledge of major programming languages and frameworks (e.g. Python, C# .NET, JavaScript, node.js, Java...)

• Excellent problem solving, critical thinking, collaboration and communication skills

Bonus Qualifications:

• Experience with Cloudflare security, AWS VPCs, EC2 instances and docker

• Ability to drive good decisions through data with great attention to detail and deliver KPIs 

• Experience driving application security training, security champions and awareness campaigns

• Active contributor to the security community (research, open source, publications…) with the ability to attract and hire great talent

#LI-JC1

Job Summary:

The Senior Product Manager – Marketing Technology (MarTech) Platforms will own the strategy, roadmap, and execution of iHerb’s core marketing technology ecosystem. This role is responsible for leading the integration, evolution, and optimization of third-party and in-house MarTech platforms that power customer data, personalization, content, and lifecycle marketing experiences.

This role will partner closely with Engineering, Marketing, Data, and external vendors to deliver scalable, reliable, and future-ready platforms such as Customer Data Platforms (e.g., Simon AI), orchestration and messaging platforms (e.g., Braze), and additional capabilities including CMS, PIM, DAM, and Language Service Providers (LSPs). The Sr. PM will also drive strategic decisions around build vs. buy, platform consolidation, and long-term architecture to support global growth and marketing innovation.

Job Expectations:

• Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations.

• Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms.

• Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption.

• Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems.

• Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities.

• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

• Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health.

• Define success metrics and KPIs to measure platform performance, adoption, and business impact.

• Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery.

• Participate in agile development processes, including backlog prioritization, sprint planning, and reviews.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Strong experience leading complex platform or infrastructure-adjacent products

• Hands-on experience working with or integrating MarTech platforms such as CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems.

• Solid understanding of APIs, event-driven architectures, data flows, and system integrations.

• Proven ability to drive build vs. buy decisions and evaluate third-party vendors and technologies.

• Experience defining and managing product roadmaps with multiple stakeholders and dependencies.

• Excellent communication skills with the ability to translate technical concepts for marketing and business audiences.

• Strong collaboration skills and comfort operating in highly cross-functional environments.

• Experience working in an Agile/Scrum development process.

• Customer-first and outcomes-driven mindset.

Preferred:

• Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze).

• Familiarity with global content and localization workflows, including LSP integrations.

• Experience supporting international or multi-brand e-commerce platforms.

• Understanding of data privacy, consent management, and compliance considerations in marketing systems.

• Background in e-commerce, marketplace, or consumer digital products.

Experience Requirements:

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment.

Education Requirements: 

Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred.

#LI-JC1

Job Summary:

The Senior Product Manager – Growth will own the strategy, experimentation roadmap, and execution of growth initiatives across iHerb’s B2C ecommerce experience. This role is accountable for driving measurable improvements in acquisition, engagement, conversion, retention, and lifetime value across web, app, and owned marketing channels.

This is a hands-on role where you will be responsible for identifying friction in the customer journey and run high velocity experiments to optimize the funnel. You are a "full-stack" growth thinker who understands how to use data and insights to unlock revenue and customer value at scale.

Job Expectations:

• Own the end-to-end strategy for growth initiatives, focusing on conversion rate optimization (CRO), referral loops, and retention mechanics.

• Identify, prioritize, and execute high-impact growth opportunities across ecommerce surfaces and owned channels.

• Translate business goals into clear product requirements, participate in agile development processes, including backlog prioritization, sprint planning, and reviews. 

• Design, deploy, and analyze A/B and multivariate tests across web and app platforms to improve key funnel metrics.

• Work closely with Engineering to build scalable growth features and with Marketing to align paid/organic traffic with high-converting product experiences.

• Partner with Data and Analytics to define and track North Star metrics and leading indicators

• Lead a dedicated or cross-functional growth squad, managing backlogs and sprints with a high velocity of shipping.

• Clearly communicate results, learnings, and tradeoffs to executive and cross-functional stakeholders

• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

Knowledge, Skills, and Abilities

Required:

• Proven track record of driving "move the needle" results in a B2C e-commerce or marketplace environment.

• Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making.

• Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar.

• Comfort working with Engineers on APIs, tracking pixels, and data schemas to ensure clean attribution and event logging.

• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.

• Ability to work effectively with Engineering, Design, Marketing, and Data in fast-moving, cross-functional teams.

• Solid understanding of APIs, event-driven architectures, data flows, and system integrations.

• Customer-first and outcomes-driven mindset.

• Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value.

• Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing.  

• Experience working in an Agile/Scrum development process.

Preferred:

• Direct experience optimizing international e-commerce funnels

• Background in SEO-driven product growth or referral program management.

• Experience supporting international or multi-brand e-commerce platforms.

Experience Requirements:

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment.

Education Requirements:

Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred.

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