At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.
We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.
Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.
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Job Summary:
A Motion Graphic Artist responsible for creating engaging, brand-driven animations while supporting videography post-production, including editing, color correction, and visual polish across multiple platforms. This role also provides photography post-production support using Photoshop, retouching, and preparing still assets to align seamlessly with video and motion-based storytelling.
Job Expectations:
Design and produce high-quality motion graphics for digital, social, web, and video platforms.
Translate brand guidelines, creative briefs, and storyboards into polished motion assets.
Animate typography, iconography, UI elements, and graphic systems with strong timing and visual rhythm.
Support video post-production, including editing assistance, basic color correction, and visual enhancements
Prepare and optimize assets for multiple formats, resolutions, and aspect ratios.
Perform photography post-production in Photoshop, including retouching, color cleanup, and asset prep.
Collaborate closely with creative leads, producers, and editors to maintain visual consistency.
Manage multiple projects simultaneously while meeting deadlines and production schedules.
Maintain organized project files and follow established naming, versioning, and delivery standards.
Stay current on motion design trends, tools, and techniques to elevate output quality continuously
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills, and Abilities:
Knowledge
Advanced understanding of motion design principles, animation timing, and visual storytelling
Strong knowledge of end-to-end video post-production workflows and delivery standards
Working knowledge of 3D creation and integration within motion graphics pipelines
Familiarity with professional editing workflows using Adobe Premiere Pro and DaVinci Resolve
Understanding of brand systems, visual consistency, and cross-platform execution
Knowledge of collaborative production environments, file organization, and version control
Advanced proficiency in After Effects for motion graphics, compositing, and animation
Experience using Maxon 3D tools for After Effects (e.g., Cinema 4D, Cineware, Redshift integrations)
Strong working proficiency in Adobe Premiere Pro and DaVinci Resolve for video editing and finishing
Proficient in Photoshop for photography post-production, retouching, and asset preparation
Ability to design, animate, and integrate 2D and 3D elements into cohesive motion systems
Strong organizational and time-management skills across multiple projects
Ability to translate creative direction into high-quality, production-ready motion and 3D assets
Ability to independently execute complex motion graphics projects from concept through delivery
Ability to balance speed, quality, and creative integrity under deadline-driven conditions
Ability to adapt 3D and motion assets across formats, platforms, and evolving requirements
Ability to identify creative and technical opportunities to elevate visual storytelling
Equipment Knowledge:
Experience working on Apple Mac workstations in a professional creative production environment.
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
2-5 years of professional experience in motion graphics, with supporting experience in video post-production and 2D/3D integration
Education Requirements:
Bachelor’s degree in a relevant creative field or equivalent hands-on professional experience in motion graphics and animation
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Job Summary:
The Manager, APAC Social Media & Influencer Marketing role will lead and scale our social and influencer strategy across key APAC markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia.
This role will be responsible for driving brand awareness, engagement, and performance outcomes through social media and influencer marketing. This position plays a critical role in shaping APAC growth strategy, operating at both a strategic and tactical level. The ideal candidate will elevate agency performance, develop localized strategies, and translate social and influencer initiatives into measurable business impact.
This role requires close collaboration with cross-functional stakeholders internally, as well as external agency and creator partners across the region.
Job Expectations:
Develop and execute APAC social media and influencer marketing strategies aligned with global brand and business objectives
Build scalable frameworks that drive both brand equity and performance outcomes across diverse APAC markets
Identify growth opportunities across established and emerging markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia
Lead and manage external social and influencer agencies across multiple APAC markets, ensuring high-quality execution and strategic alignment
Establish clear KPIs, performance expectations, and reporting structures for agency partners
Conduct regular business reviews and performance audits to optimize ROI and elevate agency output from execution to strategic partnership
Ensure strong localization while maintaining global brand consistency
Develop and guide influencer strategies across tiers (macro, mid, micro, affiliate) based on market needs and maturity
Drive best-in-class campaign execution, content storytelling, and community engagement
Identify emerging creator trends, platforms, and partnership models to continuously innovate
Build and scale long-term influencer ecosystems rather than one-off activations
Define success metrics and optimize campaigns based on performance data and insights
Translate analytics into actionable recommendations for budget allocation and strategy refinement
Partner with Performance Marketing and E-commerce teams to align influencer impact with revenue outcomes
Collaborate with Marketing, Creative, and Global Brand teams to support integrated campaign execution
Serve as the APAC subject matter expert for social media and influencer marketing
Ensure alignment between regional strategy and local market execution
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Proven experience managing agencies across multiple markets
Strong understanding of Japan and/or Korea social ecosystems (additional APAC experience highly preferred)
Demonstrated ability to drive measurable business results through social and influencer programs
Highly organized with strong project management skills
Strong analytical mindset with the ability to translate data into actionable insights
Comfortable balancing strategic thinking with hands-on execution oversight
Excellent stakeholder management and communication skills
Strong passion for social media and influencer marketing
Proven ability to drive performance-based outcomes across multiple APAC markets. This individual is highly strategic, data-driven, and capable of managing complexity across diverse regions
This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)
Fluent in English; fluency in Japanese, Korean, or Chinese required depending on location
Experience Requirements:
Generally requires a minimum of ten (10)+ years of experience in social media and/or influencer marketing, preferably with regional (APAC) scope.
Education Requirements:
Bachelor’s degree in Marketing or equivalent professional experience required
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Job Summary:
We are seeking a Senior Manager, APAC Marketing to lead and execute regional marketing strategies across Hong Kong, Singapore, and Southeast Asia. This role will be responsible for driving brand awareness, accelerating customer acquisition, and improving retention across key APAC markets.
This position plays a critical role in shaping APAC growth strategy, operating at both strategic and tactical levels. The ideal candidate will build and scale regional partnerships while optimizing existing marketing channels including influencers, social media, affiliates, media, and offline activations. This role requires close collaboration with cross-functional stakeholders internally, as well as external partners and agencies.
Job Expectations:
Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, and retention across APAC markets (Hong Kong, Singapore, SEA)
Define and optimize paid media strategies aligned with business goals; negotiate media buys, explore new channels, and launch strategic partnerships to expand reach
Oversee end-to-end campaign execution, including promotions, localization, operations, customer experience, and in-market communications
Own relationships with local creative, media, PR, and influencer agencies to ensure strong regional relevance and performance
Analyze daily and weekly performance against sales and marketing targets; translate insights into actionable growth initiatives
Lead influencer marketing strategy, expanding and diversifying the regional creator ecosystem
Manage and allocate regional marketing budgets across channels to maximize ROI and efficiency
Plan and execute PR initiatives, brand activations, and events to strengthen market presence
Partner with central CRM teams to optimize lifecycle marketing, loyalty programs, and retention strategies
Ensure accuracy and quality of localized content across partner platforms, continuously improving brand positioning
Collaborate with regional and global stakeholders to define commercial strategies and trade marketing calendars that drive growth
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Proven track record in performance marketing and data-driven decision making
Strong understanding of APAC consumer behavior, with experience in Hong Kong, Singapore, and/or Southeast Asia markets
Experience managing agencies and external partners across multiple markets
Demonstrated ability to operate both strategically and hands-on in a fast-paced environment
Business level fluency in English and Cantonese or Mandarin
Strong analytical mindset with the ability to translate data into actionable insights
This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)
Experience Requirements:
Generally requires eight (8) + years of relevant experience in e-commerce or digital marketing, preferably with regional (APAC) scope. Experience with influencer marketing and social commerce in APAC markets preferred.
Strong analytical mindset with the ability to translate data into actionable insights
Excellent stakeholder management and cross-functional collaboration skills
Experience with influencer marketing and social commerce in APAC markets
Ability to navigate cultural nuances and localize campaigns effectively across diverse markets
Education Requirements:
Bachelor’s degree in Marketing or equivalent professional experience required
Judgment/Reasoning Ability:
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Job Summary:
The CRM Operations Specialist, will play a crucial role in the day-to-day execution and optimization of iHerb's global campaigns, with a strong focus on in-house email template development and coding. This individual will be responsible for ensuring the timely, accurate, and high-quality delivery of marketing communications across diverse regions and campaign types, contributing significantly to customer engagement and business objectives through both operational execution and technical development across channels including email, push notifications, in-app messages, SMS, and platforms like WhatsApp.
Job Expectations:
Email Template Development & Optimization: Design, code, and maintain responsive email templates from scratch using advanced HTML and CSS. Ensure flawless rendering and functionality across a wide range of email clients and mobile devices, and optimize for performance.
Campaign Execution & Deployment: Configure, set up, and deploy a high volume of email and push notification campaigns within CRM platforms (e.g., Braze, Simon Data), ensuring adherence to specified send criteria, audience segmentation, and scheduling.
Quality Assurance (QC): Serve as a meticulous quality control specialist, reviewing campaign setups, creative assets, copy, and segmentation, and personally QA'ing email template code to ensure accuracy, brand consistency, and integrity prior to launch.
Copywriting Support: Contribute to campaign content by handling specific copywriting needs, particularly for regional and co-op marketing initiatives.
A/B Test Execution: Support the strategy and execution of A/B tests from initial setup to monitoring and data collection, aiding in performance optimization.
Cross-Functional Collaboration: Coordinate and liaise effectively with internal teams, including regional marketing, design, translation, data, and technology teams, to gather necessary assets and align on campaign requirements.
Tool Management Assistance: Provide support in managing and troubleshooting key CRM tools (e.g., Braze, Simon Data, CMS), assisting in the resolution of operational issues.
Reporting & Analysis Support: Assist in gathering campaign performance data and conducting basic analysis to inform future strategies.
Process Adherence & Improvement: Ensure strict adherence to established CRM operational processes and best practices, and contribute ideas for workflow efficiency.
Knowledge, Skills, and Abilities:
Required:
Expert proficiency in HTML & CSS specifically for email template development, including responsive design principles and cross-client compatibility.
Strong understanding of campaign segmentation, A/B testing methodologies, and deployment best practices.
Proficiency with enterprise-level CRM/ESP platforms (e.g., Braze, Salesforce Marketing Cloud, Adobe Campaign, Simon Data, Iterable).
Exceptional attention to detail and strong organizational skills.
Excellent written and verbal communication abilities.
Ability to manage multiple tasks simultaneously and adapt to changing priorities.
A collaborative mindset with proven ability to work effectively across various teams.
Equipment Knowledge:
Experience/knowledge of Braze, Simon Data, Asana, and Tableau is a plus.
Knowledge of snippet languages such as Jinja and Liquid is a plus.
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Slides, Forms) is preferred.
Experience with Microsoft Office Suite (Word, Excel).
Experience Requirements:
2-4 years of hands-on experience in CRM operations, email marketing, or digital campaign execution, with significant experience in email template coding and development. Preferably in a high-volume, fast-paced environment. Experience within an e-commerce environment is a plus.
Education Requirements:
Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Job Summary:
iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name.
With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. The Marketing Analyst, CRM & Retention will play a key role in providing the insights, reporting, and analytical rigor that power iHerb’s customer relationship marketing programs.
Reporting to the Sr. Manager of Retention, this role partners closely with CRM managers and channel owners (Email, SMS, Push, Direct Mail, Rewards, and Autoship) to measure performance, identify growth opportunities, and guide data-driven decision-making. The ideal candidate is curious, detail-oriented, fluent in data, and passionate about using analytics to improve the customer experience and drive measurable results.
This role is less about creating reports and dashboards, and more about mining our vast treasure trove of data (29 years, 180 countries, over 40 million customers across 60K products). We are looking for a smart, self-motivated analyst to discover new insights about our customers. The right candidate has a relentless drive and curious mind, asking the right questions about the drivers of lifetime value and customer retention or attrition.
Job Expectations:
Analyze performance of CRM campaigns and lifecycle programs to identify drivers of engagement, conversion, and retention.
Conduct deep dives into customer segments, behavior patterns, and opt-in journeys to uncover opportunities for optimization.
Translate findings into actionable recommendations and present findings clearly and persuasively through dashboards, visualizations, and presentations.
Own the customer cohort model, and forecasting retention rates and repeat customer spending as part of the overall annual company budget process.
Work with product, data, and marketing operations to ensure accurate data pipelines and tagging for campaign tracking.
Knowledge, Skills and Abilities:
Advanced SQL knowledge.
Familiarity with ecommerce datasets including Google Analytics.
Strong communication skills: listening, verbal, and written
Strong analytical skills and comfort with data, metrics, and dashboards (Excel, Looker, Tableau, or similar)
Highly proficient with excel and google sheets
Experience Requirements:
Bachelor’s degree in Analytics, Marketing, Statistics, Economics, or related quantitative field.
3+ years of experience in marketing analytics, CRM, or retention in an e-commerce or DTC environment.
Proficiency in data analysis and visualization tools (e.g., SQL, Tableau, Power BI, or Looker).
Strong Excel/Google Sheets skills and comfort working with large datasets.
Understanding of digital marketing and CRM metrics (opt-in rates, CTR, CVR, churn, LTV, CAC, etc.).
Highly organized, detail-oriented, and proactive in identifying trends or anomalies.
Knowledge of Python or R for advanced analytics a plus.
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Job Summary:
iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name.
With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. As we expand our CRM capabilities, we’re seeking a data-driven, highly organized CRM Program Manager to own key marketing channels and programs that drive engagement, retention, and lifetime value. The CRM Program Manager will take full ownership of one or more key lifecycle marketing channels or programs — such as Direct Mail (Postcards), SMS/WhatsApp Messaging, and Opt-In Growth across Email, Push, and App.
This role is responsible for defining the strategy, managing execution, and improving performance across assigned programs. The ideal candidate thrives in both strategy and operations: they can identify growth opportunities, prioritize work, coordinate cross-functional efforts, and manage the metrics that matter — from opt-in rates to engagement, conversion, and retention.
Job Expectations:
Serve as the end-to-end owner for assigned CRM channels (e.g., direct mail/postcard, SMS/WhatsApp, push, or opt-in programs).
Define the strategy, roadmap, and KPIs for each program, aligned with iHerb’s customer lifecycle and retention goals.
Manage campaign planning and execution across owned channels, ensuring accurate targeting, personalization, testing, and delivery.
Develop segmentation, audience rules, and message frameworks to improve relevance and performance.
Oversee creative development and review processes for all campaigns and customer touchpoints.
Define key metrics and reporting for assigned channels: opt-in rates, delivery rates, engagement (CTR, open, click), conversion, and revenue contribution.
Knowledge, Skills and Abilities:
Strong communication skills: listening, verbal, and written
Strong analytical skills and comfort with data, metrics, and dashboards (Excel, Looker, Tableau, or similar)
Highly proficient in excel and project management tools (Asana)
Experience Requirements:
7+ years of marketing experience in CRM or retention marketing
Proven experience managing one or more CRM channels — such as direct mail, SMS, push notifications, or email.
Demonstrated ability to prioritize, manage multiple initiatives, and work cross-functionally.
Strong project management and organizational skills — able to translate vision into clear execution plans.Strong analytical skills and familiarity with data tools (Excel, SQL, Tableau/Power BI).
Experience with direct-to-consumer brands preferred.
Asana, Confluence, Jira experience preferred
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbJob Summary:
We are seeking a Senior Manager, APAC Marketing to lead and execute regional marketing strategies across Hong Kong, Singapore, and Southeast Asia. This role will be responsible for driving brand awareness, accelerating customer acquisition, and improving retention across key APAC markets.
This position plays a critical role in shaping APAC growth strategy, operating at both strategic and tactical levels. The ideal candidate will build and scale regional partnerships while optimizing existing marketing channels including influencers, social media, affiliates, media, and offline activations. This role requires close collaboration with cross-functional stakeholders internally, as well as external partners and agencies.
Job Expectations:
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Experience Requirements:
Generally requires eight (8) + years of relevant experience in e-commerce or digital marketing, preferably with regional (APAC) scope. Experience with influencer marketing and social commerce in APAC markets preferred.
Preferred Skills
Education Requirements:
Bachelor’s degree in Marketing or equivalent professional experience required
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Job Summary:
The Manager, APAC Social Media & Influencer Marketing role will lead and scale our social and influencer strategy across key APAC markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia.
This role will be responsible for driving brand awareness, engagement, and performance outcomes through social media and influencer marketing. This position plays a critical role in shaping APAC growth strategy, operating at both a strategic and tactical level. The ideal candidate will elevate agency performance, develop localized strategies, and translate social and influencer initiatives into measurable business impact.
This role requires close collaboration with cross-functional stakeholders internally, as well as external agency and creator partners across the region.
Job Expectations:
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Experience Requirements:
Generally requires a minimum of five (5)+ years of experience in social media and/or influencer marketing, preferably with regional (APAC) scope.
Education Requirements:
Bachelor’s degree in Marketing or equivalent professional experience required
#LR-!
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbShare this job
Knowledge, Skills and Abilities:
Required:
A deep understanding of Instagram, TikTok, YouTube, Facebook, and Pinterest, including platform best practices, content formats, trends, and audience behavior.
A strong understanding and a clear point of view on what makes content scroll-stopping, engaging, and platform-native
Experience ideating, creating, and editing social content, especially short-form video
Ability to work independently, but you also know how to collaborate effectively across teams and with external partners to move projects forward
Strong writing skills with solid communication skills and know how to tailor messaging for different platforms, audiences, and creative formats
Comfort in guiding creators, designers, editors, influencers, or agency partners and can give clear, actionable creative direction
Experience with social media management, reporting, and trend-monitoring tools such as Sprout Social or similar platforms
Experience interpreting performance data, spot patterns, and turn learnings into better creative decisions
Ability to manage multiple projects, deadlines, and stakeholders in a fast-paced environment without dropping details
Proactive, self-directed, and resourceful, with a strong sense of ownership and follow-through
Interest in health and wellness and excited by the opportunity to create content in a space that is constantly evolving.
High degree of accuracy and attention to detail
Excellent organization skills and ability to multi-task
Equipment Knowledge:
Experience CapCut or Adobe Premiere Preferred
Experience with Sprout Social
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
Generally requires a minimum of 2-4 years of experience in social media, content, digital marketing, or a related role Experience managing or contributing to brand social accounts preferred.
Education Requirements:
Bachelor’s Degree in Marketing or related field preferred, or a combination of education and equivalent work experience.
#LI-LR1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbCookies & analytics
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