iHerb
For A Better You
At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.
We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.
Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.
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Lead, Site Merchandising
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Job Summary
The Lead of Site Merchandising is a strategic, creative, and analytical leader responsible for improving the digital shopping experience. Key responsibilities include leading the strategy, execution, and performance of the iHerb.com digital storefront. This role owns how products are presented, promoted, and discovered across the site and app to maximize conversion, revenue, and customer engagement.
The Lead will be responsible for category merchandising, promotional presentation, homepage and campaign execution, and onsite optimization. This role partners closely with marketing, analytics, product, UX, and supply chain teams to ensure the right products are surfaced to the right customers at the right time.
Key Responsibilities
Performance Optimization
- Collaborate with Product and Engineering to define requirements for product metadata as we onboard a new PIM tool, including enhanced images, videos, translations and key attributes by category.
- Work with Product and Engineering to refine the algorithms and key drivers impacting product display rankings.
- Work with Product and Engineering to build and refine merchandising tools, personalization, and search improvements.
- Work closely with data science and BI to define, create and own the key metrics used to determine strategies and actions.
- Work closely with regional teams to adjust the global strategy for regional needs and create local stores as needed.
- Partner with Marketing to ensure alignment across our retail ad services.
- Partner with Supply Chain and Inventory teams to ensure product availability aligns with merchandising plans.
- Coordinate with Merchandising to support strategic brand placements and promotions.
- Partner with Finance, Pricing, Marketing, Merchandising and Operations teams to align on financial goals.
Site Merchandising Strategy
- Develop and execute the overall site merchandising strategy for iHerb.com globally across all platforms and regional
- Improve onsite product discovery, category presentation, and promotional placement to drive conversion and revenue growth.
Category & Promotional Execution
- Lead onsite campaign execution including seasonal events, product launches, and promotional activations.
- Collaborate with marketing to align onsite merchandising with paid media, email, and lifecycle campaigns.
Performance Optimization
- Build reporting with BI teams to assess and optimize key site performance metrics including conversion rate, AOV, revenue per visitor, and category growth.
- Use data and experimentation (A/B testing, personalization, and behavioral insights) to continuously improve site performance.
- Partner with analytics teams to develop dashboards and reporting for merchandising performance.
Qualifications
- Strong experience managing digital storefronts for high-traffic ecommerce platforms.
- Deep understanding of ecommerce KPIs including conversion,add-to-cart, AOV, and revenue per visitor.
- Experience building the foundations of a site merchandising function including tools, reporting and processes - with particular focus on product metadata.
- Strong analytical mindset with experience using data to drive merchandising decisions.
- Experience working cross-functionally with marketing, product, UX, and engineering teams.
- Proven ability to translate data into clear recommendations and influence cross-functional partners
- Comfortable working with ambiguity and imperfect data in a fast-moving environment
- Experience in health, wellness, supplements, or consumer packaged goods ecommerce.
- Familiarity with merchandising tools, search platforms, and personalization engines.
Equipment Knowledge:
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
- 8 - 12+ years of ecommerce merchandising experience.
- 4+ years site merchandising or ecommerce merchandising experience
Education Requirements:
Bachelor’s degree in Economics, Finance, Statistics, Engineering, or a related quantitative field (MBA or Masters a plus, not required)
#LI-ME1
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
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Apply to iHerbCategory Manager (Bath & Personal Care)
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Job Summary:
The Category Manager applies their analytical skills and business expertise to take ownership and drive growth and profitability for the category(s) while articulating a clear strategy and long-term vision. As a category expert, they will have a fundamental understanding of the products, vendors, brands and global trends driving the business. They will lead the team in evaluating, curating, pricing, promoting, and growing the brands/products in their assigned category and cultivating strong vendor partnerships that result in mutually beneficial opportunities. The role directly partners with the Director and Sr. Category Manager. As a leader on the team they will be responsible for hiring, managing, developing, and mentoring of the Buyers and Senior Buyers, and creating a cohesive, efficient and forward-thinking team. This role is the fourth step in the progression of the Merchandising team's buying structure, and is responsible for making merchandising decisions for large volume, highly visible accounts.
Job Expectations:
- The Category Manager will work closely with Senior Managers, Directors and team to implement business strategies, short and long-term growth objectives.
- Lead your Buyers to strategically negotiate with vendors to secure exceptional everyday pricing, marketing & promotional budgets, special opportunity buys, growth incentives including rebates and accruals, delivery, and payment terms for large volume, highly visible accounts.
- Manage and analyze key category metrics (KPIs) to drive solutions for category performance, new and existing brands, new products, pricing, gross margin, promotions, and product life cycle while seeking opportunities for improvement
- Continually develop and utilize strong category knowledge to build, edit and maintain current and future assortment creating market advantage while also reflecting customer needs/requests.
- Establish an action plan to capitalize on category and product innovation, industry trends, global markets, competitor offerings, consumer trends, and ways to differentiate our offering to exceed customer expectations.
- Foster relationships with large volume, highly visible existing/new vendors to drive sales, product innovation, margin growth, promotional support and maintain regular and consistent communication to ensure a clear understanding of short/long-term goals and capabilities
- Negotiation of contracts, product evaluation, quality issues, customer service questions and create and maintain supplier, product database
- Drive the new product/brand onboarding and maintenance process to ensure timely addition to market
- Calculate, maintain and evaluate cost, pricing, and product adjustments in system to ensure desired mark-ups, margin and seek strategic pricing opportunities
- Partner with Inventory Management and Planning Team in managing inventory turns, vendor forecasts, new item projections, service level, order cycles, rebate and marketing programs, special opportunity buys, and general supply chain practices
- Manage and develop short/long-term promotional activities that are profitable and highly effective in conjunction with the Marketing Team
- Create, review and utilize data/reports to enable in-depth analysis of category successes/challenges
- Comply with company policies and procedures, including safety, business ethics, and standards of conduct
- Cultivate, direct and support seasoned Buyers; enabling them to further develop and grow assigned category with tools for success
Knowledge, Skills and Abilities:
Required:
- Skillful, creative negotiator with long-term category development and management experience
- Intellectually curious, energetic self-starter that is highly resourceful with a can-do attitude and solid decision making skills
- Confidence to manage up, secure buy-in from senior leadership, and navigate challenging situations
- Analytical and deductive reasoning skills; stickler for processes and ability to identify needed improvements
- Entrepreneurial mindset and positive leader that is a mentor and team player/developer/builder and collaborator with strong interpersonal skills and long term vision
- Ability to operate independently, work under pressure and coordinate, organize and motivate team to meet deadlines and goals successfully with a high level of quality
- Strong organizational and project management skills; ability to manage multiple projects with competing demands for resources and meet deadlines
- Proven strength in oral/written communication skills with ability to make presentations, communicate and partner with people at all levels of the organization and with external contacts
Equipment Knowledge:
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
- WMS, EDI, SAP, Asana, Tableau experience a plus
Experience Requirements:
Generally, requires a minimum of seven (7) years of progressive experience in purchasing, merchandising, marketing or directly related role with equivalent responsibilities, preferably in an e-commerce environment with natural products experience a plus
Education Requirements:
Bachelor’s Degree in Business, Merchandising or related field preferred, or a combination of education and equivalent work experience. MBA a plus.
#LI-ME1
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerbJob Summary
The Regional Senior Category Manager is responsible for leading the evaluating, curating, and expanding the product assortment for the European region. This includes identifying high-potential brands, developing vendor partnerships, securing competitive commercial terms, and using data-driven insights to drive category and revenue growth.
The role requires strong commercial judgement and the ability to balance strategic thinking with hands-on execution. The Regional Senior Buyer sources and manages brands that meet customer needs, comply with regional requirements, and align with market trends within Europe.
Job Expectations:
- Work closely with the Senior Director Merchandising and collaborate with global merchandising teams as needed, to align on business strategies, priorities, and category direction
- Partner with in-market leadership, including Region Leaders (dotted line), to build and maintain an assortment relevant to the market
- Own key category metrics (KPIs) for new and existing brands, including pricing, gross margin, product mix, promotions and full product lifecycle, while driving continuous improvement
- Understand and navigate Europe-specific compliance, regulatory and supply-chain requirements to ensure proper and compliant buying practices
- Partner with Compliance, Regulatory teams to manage catalog additions, documentation, and approvals for the region
- Procure products directly from manufacturers or authorized distributors, following company policies and regional sourcing standards
- Negotiate competitive commercial terms, including everyday pricing, marketing budgets, rebates, accruals, delivery schedules, and volume agreements
- Build and maintain strong vendor relationships to support innovation, margin improvement, and consistent communication on capabilities and expectations
- Manage vendor contracts, product evaluation, and issue resolution in collaboration with cross-functional partners
- Drive new product and brand onboarding to ensure timely and accurate integration into the European assortment
- Occasional availability to attend US-based, Pacific time zone meetings
- Monitor and evaluate pricing, cost, and system adjustments to maintain required mark-ups and margin performance
- Partner with Inventory Management and Planning to align on forecasts, inventory turns, vendor performance, and order cycles
- Collaborate with Marketing to develop profitable and effective promotional co-op activities
- Use category reports and analytics to identify opportunities, guide decision-making, and support long-term business growth
- Adhere to company policies regarding safety, business ethics, and standards of conduct
- Support and develop Assistant Buyers, providing guidance and tools for success
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
- Strong and proven negotiation skills with the ability to secure competitive commercial terms
- Advanced analytical, data-interpretation, and decision-making abilities
- Strong understanding of retail pricing structures, margin dynamics, and category commercial drivers
- Excellent written and verbal communication skills, ability to influence at all levels across internal and external stakeholders
- High attention to detail with strong organizational and project management capabilities
- Ability to manage multiple priorities, solve problems, and make sound judgments in a fast-paced environment
- Strong cross-functional collaboration skills, particularly with Merchandising, Planning, Compliance and Marketing
Equipment Knowledge:
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Workspace (Gmail, Drive, Docs, Sheets, Forms) preferred
- Experience with EDI, WMS, SAP, Asana, or Tableau is a plus
Experience Requirements:
10+ Years of progressive experience in category management, merchandising, or a directly related commercial role, ideally in an international or regional e-commerce environment.
Pan-European experience preferred
Education Requirements:
Bachelor’s Degree in Business, Merchandising or related field preferred, or a combination of education and equivalent work experience.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Ready to apply?
Apply to iHerb