Job Summary: 

The RPA Developer I is responsible for the development and administration of solutions for managed RPA environments. The RPA developer will partner with various teams to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed. RPA developers should also have an understanding of API design, including principles of REST, JSON and OAuth and be comfortable working with databases and web technologies.

Job Expectations: 

• Develop stable, secure, and scalable RPA solutions using UiPath that focus on identity and user access control processes.
• Design, develop, and maintain RPA workflows using UiPath Studio
• Integrate RPA solutions with other systems and applications, such as databases, APIs, and third-party software
• Monitor bots post-deployment, and proactively fixes bugs
• Open to learning new automations and technical tools
• Directing meetings and workshops with other business units to gather requirements and design solutions.
• Documenting process workflows, creating technical designs, release notes, and other project documentation to support development, security, operations, and maintenance of a project.
• Ensure that RPA solutions adhere to industry best practices and compliance standards, including data security and privacy regulations
• Be available to work after hours and provide support for a 24/7 operation
• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Job Requirements:

• Background developing with UiPath
• Experience with scripting languages (PowerShell, Python, Javascript, etc.)
• Solid understanding of workflow design principles.
• Experience with databases (SQL or NoSQL)
• Knowledgeable on agile-driven development using Scrum methodology
• Strong grasp on how to use RESTful API
• Experience with Amazon S3
• Intermediate to advanced knowledge of Microsoft Excel

Experience Requirements:

• Generally prefers minimum of two (2) years of Robotic Process Automation Experience (UIpath, Blueprism, Nice) or two (2) years of Development Experience

Education Requirements:

• Bachelor's Degree in Computer Information Systems or related field required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise, and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate for those working onsite. Other factors are:

• Hectic, fast-paced with multi-level distractions.
• Professional, yet casual work environment.
• Office / Warehouse environment.
• Ability to work extended hours as required.

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Job Summary: 

Under general supervision, the IT Support Specialist I will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers and other related hardware peripherals. This includes performing a variety of maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks. Tasks related to troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods will also be performed. The daily use of a ticket management system as well as performing project based work will guide most daily tasks. Teamwork is key to this position, so mentoring, assisting, and training with team members will be vital to ensure that company standards, policy, and procedures are followed while meeting documented SLA’s.

Job Expectations:

• Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner

• Coordinate with and escalate issues to other IT groups as needed 

• Provide end-user support to on-site users and users working from home

• Provide support to Google G-Suite based applications including Gmail, Drive, Calendar, Hangouts Chat, Meet, Voice, and others

• Maintain accurate IT hardware inventory and perform audits as needed to support the IT lifecycle process

• Troubleshoot common network problems and coordinate with the network team as needed

• Work directly with other groups in the IT Organization to ensure quick resolutions to issues

• Investigate user issues and identify their source, test and implement best solution

• Utilize the team’s documentation to ensure adherence to set standards. Also modify and develop documentation as needed

• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Ability to communicate technical information to nontechnical team members

• Ability to install, configure and maintain computers, networks and related hardware and software

• Ability to identify and resolve computer system malfunctions and operations issues

• Skill in organizing resources and establishing priorities

• Excellent verbal and written communication skills

• Ability to learn and support new systems and applications

Experience Requirements:

This position requires a minimum of two (2) years of IT support experience with emphasis on problem solving.

Education Requirements: Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA) Certification preferred.

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