OVERVIEW

The Director of Retail Operations, APAC is responsible for ensuring that ALO's global retail strategies are translated into locally relevant, seamlessly executed operations across the region. This role leads in-market Retail Operations Managers, adapting global operating models and rollout plans while ensuring flawless execution across communications, logistics, training, and measurement. This leader operates with a servant mentality towards the field. While reporting into the Global Retail Operations function, this role operates in lock step with our APAC market leadership team to ensure tools, processes, and systems provided to the field work seamlessly. This role will build strong peer-level partnerships with local peers, including Logistics, Loss Prevention, Planning, and Marketing, that allows for empowered decision-making in-region without unnecessary escalation. This role requires strong decision quality – knowing when to adapt, when to call for help, and when to hold the line on global standards.

RESPONSIBILITIES

• Manage cross-functional critical-path milestones for new country enablement activities, maintaining detailed project plans and trackers to drive towards first store business enablement.
• Conduct impact and gap assessment against global operating model, systems, and processes to determine local adaptations for local market.
• Partner with Global Retail Operations team to develop new operating models, processes, and technology changes to adapt to store concept variations, including department store, mall, and freestanding store operating models.
• Partner with local logistics and last mile delivery providers and HQ-based Supply Chain teams to develop fulfillment models customized on a store-by-store basis to meet business needs.
• Support with NSO planning, coordination and training.
• Own and maintain localized Retail Calendar to include local events, holidays, initiative pilots and rollouts, communication campaigns, leveraging Global Retail Calendar as baseline.
• Oversee all store and field leader communications via Zipline communication platform, leveraging global communication content as baseline, managing translation to local language while maintaining feeling and essence of messaging.
• Maintain Zipline Resource Library for country, ensuring that all policies and procedures align to local market expectations and are translated for local consumption.
• Support facilitation of weekly market level field leader meetings, ensuring general alignment with global approach.
• Support planning, logistics, and facilitation of market events in conjunction with field leadership and global teams.
• Own the regional retail calendar, sequencing global and local initiatives around workload, capacity, and market-specific considerations.
• Lead end-to-end execution of global initiatives in-region, ensuring full integration across communications, translations, logistics, training, and measurement.
• Ensure launches are complete, relevant, and seamless to execute prior to reaching stores.
• Measure adoption and execution success, sharing insights with both regional leadership and HQ.
• Build deep store operations expertise through participating in hands-on store process execution and maintain detailed understanding of ALO's policies and procedures.
• Safeguard against siloed or fragmented approaches, ensuring the region reflects ALO's global brand, standards, and culture.
• Build strong peer-level relationships with regional leaders across Logistics, Loss Prevention, Planning, Buying, Technology, Merchandising, and Marketing.
• Identify opportunities for process improvements to simplify execution and drive labor efficiencies while maximizing business and operations performance.
• Support solution design, testing, and policy and procedure development for operational rollouts.
• Demonstrate strong decision quality: knowing which processes and policies can flex, which must hold, and when to escalate to global leadership.
• Regularly review operational KPIs at store level and partner with field leader and store teams to drive KPI improvements and delivery against KPI expectations. Responsible for driving key operational metrics including Inventory Accuracy, Shrink, and Recovery/Replenishment Rates.

 QUALIFICATIONS

• Minimum of 10 years in multi-country retail operations management across APAC, with a focus on execution in Hong Kong, Taiwan, Macau, South Korea, Japan, Australia, and NZ. Experience at a global brand preferred. 
• Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines.
• Self-starter with ability to identify issues, propose solutions, and implement improvements
• Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint
• Ability to travel to retail store locations throughout APAC and HQ office in Los Angeles as needed.

OVERVIEW

The Director, APAC Operations is responsible for leading, scaling, and optimizing the operational activities across ALO's APAC region. In partnership with global leadership, this role oversees distribution center operations, destination and outbound logistics, trade compliance, inventory control, and regional performance management. The Director drives operational excellence by partnering closely with global and regional leaders to ensure efficient product flow, operational consistency, and outstanding service to our guests. This position requires a strategic, hands-on leader who excels at managing 3PL partnerships, scaling fulfillment infrastructure, and executing against long-term growth objectives.

RESPONSIBILITIES  

• Direct APAC operations in partnership with global functions, including distribution center (DC) operations, destination logistics, outbound logistics, trade compliance, and inventory control across Asia, Australia and New Zealand.
• Drive APAC operations to meet and exceed targeted performance, growth, and service-level expectations.
• Partner with global and regional functional leaders to accelerate operational performance, set KPIs, and ensure efficient product flow from factory to customer.
• Establish, evaluate, and maintain performance standards and metrics for all operational areas, continually seeking opportunities to enhance service, capacity, and cost efficiency.
• Oversee budgeting, labor, operating expenses, and regional P&L performance.
• With Global Distribution, manage regional 3PL relationships, ensuring service, cost, and quality expectations are consistently achieved.
• In partnership with APAC and global operations leadership, help create and implement the APAC operations strategy to enable the region’s five-year growth plan.
• Translate this strategy into a multi-year initiative roadmap, driving execution to achieve defined performance and financial targets.
• Develop and maintain a regional operations roadmap to support expansion, peak season scalability, and market-entry initiatives.
• Manage the department’s initiative portfolio, ensuring project success through disciplined prioritization, execution, and performance tracking.
• Ensure alignment with global operations strategy, while customizing solutions for APAC’s diverse regulatory, cultural, and logistical landscape.
• Develop and manage a robust metrics portfolio that tracks daily/weekly operational performance and informs monthly executive-level dashboards.
• Build and lead a regional continuous improvement program that delivers measurable year-over-year gains in efficiency, cost, and service.
• Establish effective working relationships with regional leadership, global operations teams, and cross-functional partners to ensure collaboration and accountability.
• Promote an operational excellence mindset, leveraging Lean and data-driven practices to optimize performance across all facilities and partners.
• Drive standardization and best practices in process, reporting, and 3PL management throughout the region.
• Build, lead, and inspire a high-performing APAC operations team focused on accountability, innovation, and service excellence.
• Create a motivational and supportive environment in which employees are challenged, coached, and provided with growth opportunities.
• Assess staff development needs, build robust training and succession plans, and execute against them to strengthen organizational capability.
• Foster a culture of continuous improvement, trust, and empowerment that reflects alo’s values of mindfulness, wellness, and excellence.
• Develop and sustain strong collaborative relationships with key internal stakeholders (DC Directors, Retail, IT, Finance, and Planning) and external partners.
• Develop and deploy business continuity and disaster recovery plans for APAC operations, ensuring resilience and operational readiness.
• Ensure compliance with all regional trade, customs, and import/export regulations, in partnership with legal and compliance teams.
• Continuously assess risk and ensure operational contingencies are in place across the region.

QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field; MBA preferred.
• Minimum 10 years of progressive leadership experience in operations, logistics, or supply chain management, with at least 5 years leading regional operations across APAC markets.
• Strong knowledge of China, Korea, Japan and Australia distribution, trade compliance, and logistics operations across multi-country environments.
• Proven success managing 3PL providers, large-scale distribution networks, and cross-functional project teams.
• Experience budgeting, forecasting, and managing regional P&L ownership.
• Exceptional leadership skills with proven ability to inspire, influence, and lead through change.
• Excellent communication skills with the ability to manage up, down, and across functions.
• Strong analytical, problem-solving, and decision-making abilities with proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Strategic thinker with strong operational and financial acumen.
• Results-oriented, innovative, and solutions-focused.
• Proven collaborator who thrives in matrix, multicultural environments.
• Entrepreneurial leader who combines agility with disciplined execution.
• Values-driven executive who models ALO’s principles of mindfulness, integrity, and teamwork.
• Experience in fashion, lifestyle, or performance apparel operations preferred.
• Familiarity with retail and e-commerce operations, including omnichannel fulfillment preferred.
• Knowledge of sustainability and ESG operational standards is a plus.
• Fluency in multiple Asian languages preferably Mandarin is strongly preferred.
• Currently based in Shanghai or Hong Kong or willing to relocate.

Overview of the Firm 

FGS Global is a preeminent global communications and public affairs consultancy. Headquartered in New York, the firm is a global strategic advisory and communications consultancy, with over 1400 multidisciplinary experts across the world’s major financial, government, business and cultural centers. FGS Global is a leader in crisis, corporate reputation, public affairs and capital markets and M&A advisory, as well as an acknowledged leader in boardroom communication counsel. The firm supports its clients in addressing a myriad of stakeholder concerns leveraging its capabilities in research and insights, media placement as well as content, digital and data.

The company was formed through the merger of leading strategic communications consultancies Finsbury Glover Hering and Sard Verbinnen in December 2021.

FGS Global serves its global client base from offices in Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, New York, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, Tokyo, The Hague, Toronto, Vancouver, Washington D.C. and Zurich.

The Role

Primary Responsibilities

Executive Assistant: 

• Proactively organise schedules and manage diaries for senior team members, specifically Partners and Managing Directors.  
• Think ahead, anticipate and solve for issues.    
• Support in managing emails and coordinating requests as required, including travel, accommodation, visa, immigration matters and all other administrative tasks. 
• Maintain diaries and schedule internal and external meetings accordingly.  
• Schedule conference calls, video conference meetings, in-person and off-site meetings. 
• Provide administrative support composing presentations, drafting reports, assisting with key documents. 
• Assist Partners and Manging Directors with monthly expense reconciliation, timesheet compilation and ad hoc personal support.  
• Provide technical assistance during calls, presentations, projects, etc. 
• Work closely with the Business Operations Assistant to ensure that the company’s work environment and premises are kept in good order.  

Office Management:

• Handle reception duties, meet and greet incoming visitors as soon as they arrive at the office.
• Manage office supplies, printers and facilities, including purchasing, maintenance, repair and stocking.
• Receive, sort, and distribute daily mail/deliveries and organize courier services when needed.
• Work closely with colleagues in IT, Finance and other business support team members to assist with daily administrative activities, including expense claims, vendor registration and payment, contract signing (chopping, courier and filing), invoicing formalities (billing information collection).
• Develop a good working relationship with third parties who provide finance and business support services to FGS Global.
• Communicate information, announcements and messages promptly to the wider team (e.g. office logistics, building updates).
• Help to create a positive and enjoyable environment.
• Support client teams on certain logistics arrangements eg. ad hoc printing, team bio photo arrangement.
• Coordinate and organize supply of team refreshment coffee/snacks, including regular Thursday happy hours and team events throughout the year.
• Support the coordination and organization of client events acting as front of house for these events, sourcing catering vendors and coordinating the catering and event set-up.

Desired Skills & Qualities

• Strong interpersonal skills. People orientated, with a client service mentality.
• Strong collaborator and team player, skilled in convening people and acting as an effective conduit between different stakeholders.
• Effective communication skills, both verbal and written.
• Excellent attention to detail and problem-solving skills.
• Solutions orientated mindset with strong problem-solving skills.
• Self-driven with a strong sense of responsibility.
• Proactive and autonomous with the flexibility to adapt to ever-changing priorities and responsibilities.
• Work autonomously with minimal guidance. Ability to think ahead, anticipate and problem-solve.
• Enjoys fast pace & entrepreneurial environment.
• Proven ability to demonstrate absolute integrity and judgment in handling sensitive matters.
• Well organized with strong time-management skills and an understanding of how best to prioritize when dealing with multiple stakeholders and in a busy and dynamic environment.
• Prior administrative or assistant experience is a plus, but not required.
• Good working proficiency in English and Chinese language communication skills.
• Strong Microsoft Excel skills for reporting generations.
• Proficiency in MS Office (Teams, Word, Excel, PowerPoint etc.)

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilising advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to provide support to clients who need assistance with event and meeting coordination.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications, including save-the-dates, invitations, registrations, confirmations, etc.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements 
• Work with the Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight  into varied elements and event analytics 
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc., where appropriate  
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendors, including pre-event and during execution
• Create and distribute post-event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking, etc.
• Provide the client with cost savings/value adds  whenever possible
• Track and maintain time spent on projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

What We Are Looking For

• 5+ years of experience in Attendee Data Management and Event Technology,  including entry-level meeting planning and coordination with registration and event technology
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms is required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program, including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management, including confirming the appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger-scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies, and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post-event wrap-up, including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5-7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organised
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key APAC cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program including 24/7 support, counseling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Roadshow Coordinator III is responsible for planning and executing high-profile roadshows in collaboration with the Corporates, Institutional Equity Sales, Investment Banking, and Capital Markets teams. This role involves extensive coordination of logistics, including travel, accommodations, and virtual meeting arrangements, while maintaining seamless communication with corporate management teams and internal stakeholders. The Roadshow Coordinator will demonstrate strong organizational skills, the ability to work independently, and a commitment to excellence, creativity, and teamwork.

Your Contributions

• Work closely with Corporates, Institutional Equity Sales, Investment Banking and Capital Markets and/or Corporate Access to design and execute roadshows
• Build strong relationships with corporate management teams as well as with other internal constituents
• Heavy calendar management and meeting coordination for investors, clients and internal teams 
• Heavy logistic coordination for in-person roadshows, including, but not limited to, hotels, ground transportation, private air, and commercial air
• Heavy logistics coordination for virtual/hybrid roadshows, including, but not limited to Zoom, conference calls, and large group virtual meetings
• Maintain and communicate logistics, travel schedules, and agendas with corporate contacts, salespeople and other participants for multiple events at the same time
• Reconcile all roadshow expenses
• Source, vet and contract venues for events with client input
• Negotiate with vendors for cost effectiveness as appropriate, commercial focus on the bottom line
• Identify new venues and vendors to differentiate roadshows and provide new experiences to clients
• Arrange conference calls and webcasts, and coordinate ad hoc technology requests
• Provide real-time support for participants, even if after hours, leading up to an event
• Create and send logistical information and coordinate other materials for events as needed
• Must be able to balance a client’s demands and prioritize work based on a high volume book of work
• Able to work independently with specialists and clients with little guidance
• Back up coverage for colleagues as needed within the team 
• Excellent working relationship with managers, clients and peers alike
• Advanced supplier knowledge: ability to negotiate value adds for cost efficiencies or enhanced attendee experience
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For

• 5-8+ years’ experience working on complex Deal Roadshows in the Financial industry
• Strong working knowledge of the Microsoft Office, specifically Excel
• Experience in training teams, both in planning and execution of Roadshows, preferred
• Deal Roadshow experience required
• Highly organized – ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ability to effectively and extensively interact with all levels of senior-ranking officers
• Adaptability to situations and ever-changing demands
• Accessible and responsive always; tasks and requests by client often happen outside of normal business hours - must be available to respond accordingly in accordance with SLAs
• A calm and flexible approach to handling pressure and stress.
• Professional, responsive and polite in extremely difficult circumstances 
• Resourceful, ambitious and proactive
• Creative problem solver and team player

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program, including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

Location: Hong Kong (on-site), with possibility of supporting overseas operations
Reports to: People Operations Manager 
Employment Type: 12-month contract (with possibility of conversion to full-time permanent role)
Target Start Date: no later than 15 May 2026

The Role

At Nex, we call it People Operations - not Human Resources - because we believe employees are the customers of our business, not fungible resources. We're looking for someone who shares that philosophy and wants to help deliver a world-class employee experience.

We are looking for a dedicated and detail-oriented People Operations Specialist on a 12-month contract to support the People Operations team in Hong Kong. You will play a key role in day-to-day people operations - supporting onboarding, offboarding, employee administration, and cross-functional coordination to ensure a seamless, high-quality experience for everyone at Nex. You will handle sensitive employee information with the utmost confidentiality and integrity, focusing on data accuracy and process efficiency.

This is an ideal role for a proactive, empathetic operator who thrives in a fast-paced, dynamic startup environment and enjoys building processes from scratch. If the arrangement is successful, there is the possibility of conversion to a full-time permanent role.

What You'll Do

• Support pre-boarding document collection and verification for new joiners, ensuring all required documentation is gathered and organized ahead of their start date
• Maintain organized personal files and employee records, ensuring data accuracy and compliance across all systems
• Support the end-to-end onboarding experience - including welcome communications, Day 1 orientation logistics, and administrative setup - so every new joiner feels the Nex culture from the start
• Facilitate engaging first-day orientations, including introductions from key teams and a dedicated admin/logistics session covering MPF enrollment and other administrative requirements
• Serve as a point of contact for day-to-day employee queries on logistics, administrative processes, and general HR topics - responding with speed, clarity, and a genuine desire to help
• Act as an operational coordinator for people programs and initiatives, helping ensure a high-quality experience that reflects Nex's culture and values
• Support the design, drafting, and implementation of people policies - ensuring they are clear, practical, and aligned with company values and local compliance requirements
• Review and streamline existing workflows and processes across the employee lifecycle, identifying opportunities to improve efficiency and reduce manual work
• Support people experience programmes - including engagement initiatives, team events, and culture-building activities that strengthen connection across the team
• Research and propose internal gift and merchandise ideas, and coordinate with vendors on design, production, and delivery
• Support end-of-program events, presentations, and celebrations

What You Bring

Required Qualifications

• 1–3 years of experience in People Operations, HR administration, office coordination, or a similar people-facing role
• Experience with onboarding logistics, document management, or program coordination
• Familiarity with employment and administrative processes in Hong Kong.
• Strong organizational skills and exceptional attention to detail, with a strong commitment to data integrity and confidentiality
• Excellent written and verbal communication skills in English; proficiency in Cantonese and/or Mandarin is a plus
• The ability to work independently while collaborating seamlessly with a global team
• Ability to manage multiple priorities and pivot quickly in a dynamic environment

Preferred Qualifications

• Experience in a startup or high-growth tech company
• Experience supporting early-career or cohort-based programs
• Comfort working with tools in our stack: Notion, Slack, Google Workspace, Google Forms.

Mindset & Attributes

• You are a proactive, ownership-driven operator - you see gaps and fill them before anyone asks
• You are comfortable with ambiguity and genuinely excited about building processes from scratch
• You bring strong attention to detail to employee records, people systems, and documentation - nothing falls through the cracks
• You are a fast learner who operates with high agency - when you don't know something, you figure it out; when you see an opportunity, you run with it
• A genuine care for people and a belief that a great employee experience drives business success
• You understand that supporting a growing, global team means flexibility - no two days will look the same, and that's what excites you

#LI-Onsite
#LI-IL

What you’ll do

• Lead the overall learning and development strategy and drive the continuous enhancement of internal training programme
• Design and implement Learning System and development tools to deliver innovative training programs
• Work closely with business units to identify training needs, design and develop training plans to meet business requirements across the organization including HK, China, Taiwan and oversea. Such as new staff orientation, buddy programmes, soft skills training, leadership development programs that align with and drive organizational objectives. 
• Design and implement performance management frameworks, succession planning, talent review and assessment to ensure managers and employees conduct continuous performance and development dialogues in order to assess and review employees' objectives and overall contribution to the organization.
• Lead the employee engagement programmes and survey, working with external services providers on the entire process, results analysis, action plans and follow-ups
• Organize and facilitate classroom and virtual training programs and leverage Stripe training resources to enrich BBPOS training programme 
• Work out logistics arrangements of training/ CSR/ Internal communications and engagement events and conferences
• Monitor the headcount status against budget, staff turnover rate, analyse manpower shortfall and propose retention measures
• Analyze relevant data and provide ongoing reports of training progress and results  
• Work out talent development framework to strengthen the talent pipeline and succession planning
• Provide HR advisory based on corporate policies & procedures to the designated departments
• Assist in any other ad-hoc duties as assigned

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Degree holder in Business Administration with major in Human Resources Management is preferred
• Minimum 8 years training and development working experience in sizable organization, experienced in sizeable organization will be an advantage
• Strong knowledge of training processes and procedures with proven capability of driving end-to-end training programme from scratch to official launch  
• Proven capability for problem solving and able to drive changes independently and influence business strategically 
• Structured and organized, able to develop interactive, creative, and comprehensive training workshops in a variety of areas
• Hands-on, well-organized, proactive and detail-minded with good communication skills
• Self-motivated with ability to work independently under tight timelines
• Good command of spoken and written English and Chinese
• Proficiency in MS Office applications

Preferred qualifications

• Experience with working in a multicultural environment with regional or global training exposure
• Well-rounded with full spectrum of HR

THE ROLE

As a Customer and Partner Onboarding Officer, you will be the primary point of contact for new retail partners joining the QLS ecosystem.

You will lead the cross-border technical integration process, ensuring that client systems communicate seamlessly with our logistics network. This role requires a blend of technical troubleshooting, project management, and exceptional relationship-building skills.

Responsibilities

• Cross-border Technical Integration: Lead the end-to-end technical onboarding for new clients, guiding them through API integrations, ERP connections, and system configurations.
• Partner Onboarding: Act as the project lead for new client launches, ensuring all operational workflows—from labeling to customs documentation—are correctly established.
• Technical Support: Serve as the first line of defense for technical issues, resolving data transmission errors, tracking discrepancies, and platform bugs.
• Operational Monitoring: Monitor early-stage shipping performance (Order-to-Delivery) for new accounts to ensure they meet Quince’s high standards of speed and reliability.
• Client Advocacy: Collect partner feedback on platform usability and technical hurdles, collaborating with the Product and Engineering teams to drive system improvements.
• Training & Documentation: Create and maintain technical guides and FAQs to empower partners to use the QLS platform independently.

Qualifications

• Education: Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field.
• Experience: 3+ years of experience in Customer Success, Technical Support, or Operations within E-commerce, SaaS, or Cross-border Logistics.
• Technical Skills: Strong understanding of API integrations, EDI, and ERP systems (e.g., NetSuite, SAP). Proficiency in data analysis tools (Excel, SQL) is a plus.
• Industry Knowledge: Familiarity with international shipping regulations, customs clearance processes, and last-mile delivery networks.
• Communication: Exceptional verbal and written communication skills in English and Mandarin. Ability to explain complex technical concepts to non-technical stakeholders.
• Mindset: A "customer-first" attitude with the ability to thrive in a fast-paced, high-growth startup environment.

THE ROLE 
We are looking for a high-performing, hunter-mentality Sales Manager to drive the growth of our new logistic business. Your mission is to acquire brand customers and direct retailers, convincing them to migrate their supply chain and fulfillment operations to our platform. This is a "zero-to-one"; sales role where you will define the sales pitch, identify high-potential leads, and close deals that directly impact our revenue and network scale.

KEY RESPONSIBILITIES 

• Customer Acquisition: Proactively identify, reach out to, and sign high-growth brands and direct retailers as QLS partners.
• Selling: Understand the unique supply chain pain points of prospective clients articulate how QLS’s M2C model and automated logistics technology can solve them.
• Lead Generation: Build and manage a robust sales pipeline through cold outreach, networking, and industry events across the APAC and global retail sectors.
• Pitch Proposal: Develop and deliver compelling sales presentations and commercial proposals that highlight QLS’s value proposition (speed, cost-efficiency, and tech-integration).
• Contract Negotiation: Lead the commercial negotiation process, including pricing structures, Service Level Agreements (SLAs), and legal terms.
• Market Intelligence: Stay ahead of logistics trends and competitor offerings to refine our go-to-market strategy and pricing models.
• Cross-functional Collaboration: Work closely with the Operations and Onboarding teams to ensure a smooth transition for new clients

QUALIFICATIONS

• Experience: 5–8+ years of B2C, B2B sales or business development experience, ideally within Logistics, Freight Forwarding, E-commerce Platforms, or Supply Chain SaaS.
• Proven Track Record: A history of exceeding sales targets and successfully acquiring mid-to-large scale brand/retailer accounts.
• Network: An existing network of contacts within the retail, fashion, or consumer goods industry in Greater China or the APAC region is a significant plus.
• Communication: Exceptional storytelling and negotiation skills. Ability to influence C-level executives and supply chain heads.
• Language: Bilingual in English and Mandarin is essential for engaging both international brands and regional stakeholders.
• Mindset: Entrepreneurial, resilient, and comfortable with the ambiguity of a fast-growing startup. You are a self-starter who doesntwait for a playbook to be written

THE ROLE

We are looking for a high-energy Operations Manager to own the physical and technological foundation of Quince Logistics Services (QLS).

This role is designed for a "builder-operator" who is equally comfortable managing warehouse labor and automated sorting systems. You will be responsible for the efficient movement of goods from our China-based manufacturers through our Hong Kong automation hub, ensuring every parcel is processed with precision and speed.

Responsibilities

• Automation Management:
  Lead the daily operation and optimization of Automated Sorting Systems (e.g., cross-belt sorters, AMR fleets, or high-speed conveyors). Ensure the technology delivers maximum throughput and minimizes parcel handling errors.
• Warehouse & 3PL Oversight:
  Manage the day-to-day operations of our Hong Kong and South China facilities. Set and enforce high standards for receiving, inbound processing, and outbound dispatch.
• Freight & Line-haul:
  Oversee the "China → Hong Kong" trucking network and international freight forwarding partners. Ensure seamless hand-offs between the factory, the warehouse, and the final mile carriers.
• System Integration:
  Partner with the Product and Engineering teams to ensure the Warehouse Control System (WCS) and Warehouse Management System (WMS) are perfectly synced with the physical hardware.
• Operational Excellence (SOPs):
  Design and implement scalable playbooks for automated workflows, quality control, and exception handling (e.g., damaged goods or mis-sorted items).
• Vendor & Technical Support:
  Manage relationships with automation hardware vendors and maintenance teams to ensure 99.9% uptime of critical sorting equipment.
• Performance Metrics:
  Own the operational KPIs, including Parcels Per Hour (PPH), Order-to-Manifest speed, and unit processing costs.

Qualifications

• Experience:10+ years in logistics operations, with at least 3+ years of direct experience managing automated warehouse environments (e.g., automated sorting, robotics, or high-speed fulfillment centers).
• Technical Knowledge: Deep understanding of Warehouse Control Systems (WCS) and the mechanical logic of high-speed sorting technology.
• Logistics Expertise: Proven track record in South China-to-Hong Kong cross-border logistics and international freight forwarding.
• Leadership: Strong experience in managing both 3PL vendor partners and on-site technical teams.
• Problem Solving: A hands-on leader who can troubleshoot a system bottleneck or a mechanical failure in real-time.
• Communication: Bilingual in English and Cantonese/Mandarin is required to bridge our US-based leadership with regional operational partners.
• Residency:Must be a current resident of Hong Kong.

THE ROLE

We are looking for a high-energy Operations Manager to own the physical and technological foundation of Quince Logistics Services (QLS).

This role is designed for a "builder-operator" who is equally comfortable managing warehouse labor and automated sorting systems. You will be responsible for the efficient movement of goods from our China-based manufacturers through our Hong Kong automation hub, ensuring every parcel is processed with precision and speed.

Responsibilities

• Automation Management:
  Lead the daily operation and optimization of Automated Sorting Systems (e.g., cross-belt sorters, AMR fleets, or high-speed conveyors). Ensure the technology delivers maximum throughput and minimizes parcel handling errors.
• Warehouse & 3PL Oversight:
  Manage the day-to-day operations of our Hong Kong and South China facilities. Set and enforce high standards for receiving, inbound processing, and outbound dispatch.
• Freight & Line-haul:
  Oversee the "China → Hong Kong" trucking network and international freight forwarding partners. Ensure seamless hand-offs between the factory, the warehouse, and the final mile carriers.
• System Integration:
  Partner with the Product and Engineering teams to ensure the Warehouse Control System (WCS) and Warehouse Management System (WMS) are perfectly synced with the physical hardware.
• Operational Excellence (SOPs):
  Design and implement scalable playbooks for automated workflows, quality control, and exception handling (e.g., damaged goods or mis-sorted items).
• Vendor & Technical Support:
  Manage relationships with automation hardware vendors and maintenance teams to ensure 99.9% uptime of critical sorting equipment.
• Performance Metrics:
  Own the operational KPIs, including Parcels Per Hour (PPH), Order-to-Manifest speed, and unit processing costs.

Qualifications

• Experience:10+ years in logistics operations, with at least 3+ years of direct experience managing automated warehouse environments (e.g., automated sorting, robotics, or high-speed fulfillment centers).
• Technical Knowledge: Deep understanding of Warehouse Control Systems (WCS) and the mechanical logic of high-speed sorting technology.
• Logistics Expertise: Proven track record in South China-to-Hong Kong cross-border logistics and international freight forwarding.
• Leadership: Strong experience in managing both 3PL vendor partners and on-site technical teams.
• Problem Solving: A hands-on leader who can troubleshoot a system bottleneck or a mechanical failure in real-time.
• Communication: Bilingual in English and Cantonese/Mandarin is required to bridge our US-based leadership with regional operational partners.
• Residency:Must be a current resident of Hong Kong.

Golin is a global public relations agency that helps companies create change that matters. Our expertise ranges from brand-building and cutting-edge digital content to corporate reputation, healthcare advocacy and measurement. Golin’s 1700 global employees operate across 50+ offices worldwide, allowing us to provide our clients with comprehensive solutions for multi-market, regional and global communications programs.

Recently named 2025 PRWeek’s Agency of the Year, we tend to Go All In, in everything we do. We’re especially committed to going all in for our people. We challenge our employees to be courageously happy and have empowered them to do so by offering our LifeTime benefits program. LifeTime offers flexible time off, enhanced family care, generous health and wellness benefits, workplace hybrid flexibility, and a monthly LifeTime stipend for the gym or hobbies.

Our ethos is simple yet powerful: we Go All In. For our clients. For our colleagues. For our agency. For our industry. If that sounds like something you could wake up every morning to help with, then read on.

WHO WE’RE LOOKING FOR

As an Associate you’ll create meaningful impact for our clients, empower our people and drive our business through an intentionally inclusive, powerfully diverse, and uncompromisingly equitable culture.

The ideal candidate is passionate about client servicing, media relations and outreach and to develop any other relationships that are beneficial to our clients. The ideal candidate will have versatile PR experience, a solid network of corporate communications' media contacts, and be fluent in both Cantonese and English is a must. (Mandarin would be great, too!)

Responsibilities

• Be part of the PR team, supporting to manage clients on a day-to-day basis.

• Provide excellent media relations expertise and outreach.

• Understand what themes and content will drive coverage and conversations; develop relevant narratives and media pitches.

• Learn about data to craft and implement integrated strategies.

• Work with content and design teams to craft best in class content and media materials.

• Working to foster strong relationships with industry Media and Influencers

• Monitor and track client, competitor, industry, and cultural news and share with team.

• Coordinate logistics for online and virtual events

What you’ll bring

• Ideally 1 to 3 years of working experience in a related role; Client servicing/media relations experience in 4A agency is a plus.

• Native Cantonese speaker and strong written, spoken and comprehension of English.

• Driven, smart and a go-getter with a passion for communication industry.

• Meticulous and detail oriented, yet able to work fast.

• Collaborative work style

GROWTH OPPORTUNTIES:

Just as we #goallin for our clients, agency, and industry – we #goallin for your career. In this role, you will have direct access to inspiring professionals and mentors who will not only help you improve your work but establish a path for you to grow within Golin long term. Our employees stay for both the people and the agency’s willingness to be flexible with passions, purposes, and career explorations.

GOLIN PERKS:

For you to create the best work of your life, it’s important for us to give you the best experience. Being part of Golin Hong Kong means:

• Unlimited time off

• Monthly health & wellness stipend

• Work-from-home flexibility

• Mental wellbeing support through Employee Assistance Program counselling phoneline

• Community service opportunities

To learn more about us visit: golin.com.

#LI-OK1

What is Candlelight?

Since July 2019, Fever Originals has produced a series of classical music concerts in a “candlelit setting” which take place in the most intimate and undiscovered venues all over the world. Cities include: France (Paris, Toulouse, Lyon), Spain (Madrid, Barcelona, Seville, Valencia), Portugal (Lisbon and Porto), and the United States (Los Angeles, New York, and Chicago), and are in the process of expanding to your city! Candlelight has democratized classical music by sharing it with the general public and providing a unique experience for each of our audiences. As of today, Candlelight concerts are present in over 300 cities around the world!

Job description:

We are looking for a Freelance Event Coordinator to manage our Candlelight concerts in Hong Kong. This role involves full event management, mainly at weekends.

Responsibilities:

• On-site concert coordination (pre-production and production).
• Supervision of teams (up to 15 people) and service providers (up to 10 companies).
• Managing institutional relations (local authorities, companies, associations).
• Ensuring a smooth experience for the audience.

Profile required:

• Experience in logistics and team management.
• Knowledge of the live performance sector.
• Good stress and contingency management skills.
• Fluent in English and Chinese

Remuneration: According to profile

Location: Hong Kong 
Type: Full Time
Reports to: Director, Manufacturing and Sourcing

The Role

At Nex, we move fast. As a dynamic, growth-oriented hardware startup, we need a manufacturing & sourcing leader who thrives in ambiguity, is excited by building systems from the ground up, and is ready to scale global operations alongside product growth. This is a unique opportunity to shape how we produce, source, and deliver products worldwide — and to build core infrastructure that will support Nex’s future for years to come.

What You'll Do

Manufacturing Partner & Sourcing Execution

• Support global manufacturing strategy in managing major suppliers (EMS/ODM), including performance reviews, capacity planning, QBRs, and commercial execution.
• Execute sourcing for assigned finished goods, accessories, and components, ensuring cost competitiveness and supply continuity.
• Oversee day-to-day operations with manufacturing partners and their upstream supply chain across Mexico and Asia.
• Drive production planning, on-time delivery, output volume, yield, and quality.

Cost Management & Supplier Optimization

• Track product costs (BOM, manufacturing, landed, margins) for assigned suppliers; drive cost-down initiatives and negotiations.
• Drive supplier KPIs (OTD, yield, quality) and continuous improvements in cost and efficiency.
• Build resilience through dual sourcing and capacity planning for your portfolio.

Operational Excellence & Process Development

• Design standardized processes, policies, and documentation to collect internal requirements (BOMs, forecasts, specs) from R&D, sales, operations.
• Create supplier onboarding frameworks, contract templates, SOPs, and compliance checklists to streamline execution.
• Develop tools/dashboards for supplier performance, inventory visibility, and risk tracking.

Quality, Compliance & Risk Management

• Implement and maintain quality standards for assigned suppliers (incoming materials, in-process, final inspection, packaging).
• Oversee compliance (regulatory, safety, export/import), audit readiness, and corrective action processes.
• Ensure reliability, safety, and consistency across all products.

Cross-Functional Leadership & Startup Collaboration

• Partner with engineering, product, quality, logistics, and finance to align on NPI ramps and volume growth.
• Mentor junior team members; escalate issues while owning tactical resolution in fast-paced startup environment.
• Coordinate with global sites (China, Mexico, etc.) for seamless execution.

What You Bring

• Bachelor's in Supply Chain, Engineering, Business, or related; Master's/MBA preferred.
• 10+ years’ experience in sourcing, global manufacturing operations or hardware supply chain (consumer electronics or related). Candidates with less experience may be considered for the Manager role.
• Proven track record managing contract manufacturers / EMS/ OEM / ODM / CM partners and supplier ecosystems.
• Experience working with factories in Asia or Latin America (Mexico preferred).
• Strong skills in cost modeling, BOM analysis, supplier negotiation, and margin optimization.
• Excellent problem-solving, communication, and cross-functional leadership skills.
• Entrepreneurial mindset — unafraid of ambiguity, able to wear many hats, and comfortable building new systems from scratch.

Preferred

• Experience with high-volume hardware production and scaling operations.
• Background in sourcing for accessories, components, or multiple product SKUs.
• Familiarity with international logistics, compliance, tariffs, and global supply chain risk management.
• Experience working in startup or high-growth company environments.

Role: Producer/Editor/Videographer  

Location: Hong Kong

About the role: 

OLIVER is seeking a Producer/Editor/Videographer to join a one-year-old, high-profile account for a Fortune 500 company. This global account has already seen growth and is continuing to expand.  

The Producer/Editor/Videographer: Story Maker will be responsible for the creative development, production, and post-production of corporate videos for both internal and external audiences. This candidate must have extensive production and post-production experience, with advanced skills in content development. Additionally, the candidate must be able to effectively collaborate with co-workers, internal stakeholders, and clients in the pursuit of creating great content. This position reports directly to the Video Team Lead. 

This role is onsite in client’s HK office.  Occasional travel required. 

This role requires fluency in both English and Cantonese. 

What you will be doing: 

• Interpret stakeholders’ requests into solid briefs and budgets, thinking through all logistics and coordination 
• Produce video shoots, serving as talent director and director of photography on set 
• Edit live-action footage and collaborate with motion designers to create polished final products 
• Work with a small creative team to help ideate and concept high level ideas that are completed within timeline and budget 
• Provide production expertise and continually drive production best practices 
• Liaise with and coordinate multiple third-party suppliers as needed 
• Be the first port of call for production expertise with both client and account teams 
• Develop a strong understanding of our client’s business and their communication objectives 

What you need to be great in this role: 

• 5+ years of experience working in high level video production  
• Expertise in Adobe Creative Cloud and various social distribution platforms 
• Technical competency with camera equipment  
• Understanding of industry trends and the instinct to grasp and funnel emerging opportunities 
• Great interpersonal and negotiation skills 
• Proactive and self-motivated disposition  
• Desire to work as part of a team 
• Superior organization skills  
• Ability to respond proactively to stress, remaining calm and personable even under pressure and when working to tight deadlines 
• Ability to shoot stunning footage is a plus 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16997

#LI-RO1 #LI-Onsite

We are supporting a fast-growing digital asset infrastructure company focused on the tokenisation and liquidity of real-world assets (RWA), including private credit and fund-based products.

The platform enables traditionally illiquid financial assets to be transformed into tradable, on-chain instruments with built-in price discovery and integration into broader digital markets.

The company works closely with leading financial institutions, asset managers, and crypto-native capital, and operates at the intersection of traditional finance and Web3 infrastructure.

They are looking for a junior, high-potential candidate who wants exposure to institutional business development and operations within a Web3 / digital assets environment. As a Junior BD & Operations Associate, you will support senior team members by handling client-facing logistics, follow-ups, coordination, and internal business operations, while gradually building exposure to institutional sales processes and capital markets.

Responsibilities

• Support business development activities, including client meeting coordination, scheduling, and follow-ups
• Prepare meeting materials, notes, and internal summaries for senior stakeholders
• Assist in managing client onboarding logistics and post-meeting action items
• Coordinate across internal teams (product, legal, operations) to support client requests
• Track BD pipelines, CRM updates, and key operational workflows
• Support general business operations, reporting, and ad-hoc initiatives
• Attend client meetings in Hong Kong when required
• Help ensure smooth execution of day-to-day business and operational tasks

Qualifications

• Bachelor’s degree or final-year student in Finance, Business, Economics, Engineering, or related fields
• Strong interest in financial markets, digital assets, or blockchain technology
• Clear communication skills in English and Chinese (Cantonese and/or Mandarin)
• Detail-oriented, organised, and comfortable handling multiple tasks
• Willingness to attend client meetings and work in a fast-paced environment
• Internship or project experience in crypto is a plus
• Basic understanding of capital markets, funds, or structured products
• Familiarity with crypto concepts such as DeFi, stablecoins, or tokenisation

We are seeking a detail-oriented and proactive Senior Admin Officer to support the regional admin team. The ideal candidate will have excellent organizational skills, accountability, a strong ability to multitask, and a passion for this role.

Responsibilities:

• Provide general administrative support to the Office Administration Manager to ensure smooth office operations.
• Perform full spectrum office administrative tasks such as processing invoices, expense reports, procurement requests, contract renewals, and managing fixed assets documentation
• Maintain office supply inventory, managing procurement processes, and liaising with suppliers for timely and cost-effective sourcing
• Assist in planning, coordinating, and executing logistics for company projects, including travel platform rollouts, travel bookings, hotel arrangements, and event/meeting logistics.
• Support the planning and coordination of company events, meetings, and conferences, ensuring all administrative and logistical aspects are covered
• Collaborate closely with HK, Taiwan and China Office Admin Team
• Assist all general office administration affairs such as office renovation, relocation, office maintenance, contract renewal and fixed assets management etc.
• Assist in ad hoc clerical functions for projects as required

Requirements:

• Diploma or equivalent
• 7+ years' hands-on experience in comprehensive office administration and office supports
• Strong administrative and organizational skills with a proactive and service-oriented mindset
• High attention to detail and accuracy in handling documents and administrative processes
• Ability to multitask and prioritize workload effectively in a fast-paced environment
• Proficient in PC skills, including MS Windows and MS Office applications
• Good command of English, Cantonese, and Putonghua
• Immediate availability is highly preferred

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most, the community platform for creativity and self-expression. 
• CASETiFY is looking for professionals who is responsible for overseeing and managing the operational aspects of retail operations across multiple locations on a global scale. They ensure consistent implementation of operational strategies, policies, and procedures to drive efficiency, maximize sales, and enhance the overall customer experience. The Global Retail Operations Manager collaborates with cross-functional teams, including store managers, regional managers, and various corporate departments, to achieve operational excellence and support the growth and profitability of the retail business.

Job Description

• Develop and implement global retail operational strategies, policies, and procedures to ensure consistent and efficient store operations.
• Collaborate with senior leadership to establish operational goals, targets, and key performance indicators (KPIs) for retail operations.
• Provide guidance, support, and training to regional managers and store managers on implementing operational strategies, standards, and best practices.
• Monitor and analyze key operational metrics, including sales performance, inventory management, customer satisfaction, and store productivity.
• Identify opportunities to improve operational efficiency and effectiveness, and develop and implement action plans to address them.
• Ensure compliance with company policies, procedures, and standards across all retail locations, maintaining consistency and quality of operations.
• Conduct regular store visits to assess operational compliance, identify opportunities for improvement, and provide feedback to store managers.
• Collaborate with Supply Chain and Logistics teams to ensure efficient inventory management, stock replenishment, and order fulfillment processes.
• Monitor and address customer feedback and complaints related to operational matters, ensuring timely resolution and customer satisfaction.
• Stay updated on industry trends, emerging technologies, and best practices in retail operations, and incorporate relevant insights into operational strategies.
• Lead cross-functional projects and initiatives related to operational improvements, new store openings, store remodels, and process enhancements.
• Collaborate with the Finance department to develop and manage retail operational budgets, monitor expenses, and optimize cost management.
• Foster a culture of continuous improvement, innovation, and teamwork within the retail operations teams, promoting a positive and productive work environment.
• Lead and communicate effectively with the sales team, and take responsibility for team building, coaching, training, and staff development.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Proven experience in retail operations management, preferably in a global or multi-location retail environment.
• Strong knowledge of retail operations, including store operations, inventory management, visual merchandising, and customer service.
• Excellent understanding of retail KPIs and performance metrics, with the ability to analyze and interpret data to drive operational improvements.
• Strong leadership and people management skills, with the ability to inspire and motivate teams across different regions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver projects on schedule.
• Strong analytical and problem-solving abilities, with a focus on identifying operational inefficiencies and implementing effective solutions.
• Knowledge of retail industry trends, consumer behavior, and the competitive landscape, with the ability to adapt strategies accordingly.
• Familiarity with retail technologies and systems, such as point-of-sale (POS) systems, inventory management systems, and workforce management tools.
• Experience in managing budgets, conducting financial analysis, and implementing cost control measures.
• Ability to thrive in a fast-paced, dynamic retail environment, managing multiple priorities and adapting to changing business needs.
• Strong attention to detail and a commitment to delivering high-quality operational standards.
• Candidate with less experience will be considered as Assistant Manager.

Hong Kong

About AlphaSights

AlphaSights was born with a purpose: to unlock human knowledge and power success. From our state-of-the-art offices in nine major world cities, we connect business leaders seeking knowledge with the experts who possess it. We’re one of the fastest-growing global companies, employing 1500+ colleagues of 60+ nationalities.

What we do

We operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. Our clients use our services when evaluating critical investment and business decisions. We connect them with industry experts who possess specific knowledge that is otherwise unavailable to them.

We’re a fast-paced, client-driven service organization. We respond to client inquiries within minutes and deliver within hours. When deadlines are tight, and when robust insight is make or break, our clients count on us.

Your Role

The Talent Acquisition Associate position gives you the opportunity to have a large impact on our firm’s growth, as you learn to identify and select our largest asset: our people. While there is no typical day on the team, you’ll have exposure to a variety of areas, including: 

• Candidate Experience: Act as a brand ambassador for our firm and be the first point of contact to help thousands of candidates understand why AlphaSights is a great place to work; manage candidate communications and help guide them through the interview process from application to hire; proactively sells the AlphaSights vision and value proposition to candidates; demonstrates a candidate first mentality at all times
• Pipeline Generation: Responsible for generating and managing a high quality and active pipeline of candidates; proactively source candidates by leveraging different channels (e.g. LinkedIn); use creative approaches to outreach and engage with high potential candidates with the goal of converting them into hires
• Candidate Evaluation: Responsible for screening resumes, reviewing preliminary test results, and conducting phone and over time, conducting first round interviews
• Coordination & Operations: Manage candidate pipeline in a timely and efficient manner including scheduling interviews and responding to candidates’ enquiries; managing & updating job postings accurately;preparing the offer letters & employment contracts; populating onboarding information and related trackers 
• Campus Recruitment: Work alongside the Manager/ Senior Recruiter to manage our campus recruiting logistics, organize events, ship materials, book travel, and troubleshoot real-time issues; support the team on developing and executing talent attraction and employer branding activities such as marketing campaigns, in-office events etc. 

What We Look For

• Someone who is highly organized has an acute attention to detail, and believes that no task is too small for the success of the team
• A problem-solver who thrives in a fast-paced work environment, always embodying a ‘whatever it takes’ mantra to achieve goals 
• An interest in human capital and the world of human resources, ideally evidenced through the choice of an undergraduate degree, past internships, or on-campus involvement 
• A ‘people-person’ through and through - looking for a highly interactive, people-focused role

Requirements

• Bachelor's degree, with strong academic credentials and noteworthy extracurricular leadership
• 0-2 years of experience (additional experience in talent sourcing or recruiting is a plus)
• Fluent English is a must 

Who you are

We are seeking a passionate and creative Employer Branding Specialist to join our team. This role will play a critical part in shaping and enhancing our employer brand to attract top talent and support recruitment efforts. The ideal candidate will help drive BBPOS job promotion, create engaging content, drive staff enagement activities and develop strategies to showcase our company as an employer of choice. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

What you will do:

• You will collaborate closely with the HR team and other stakeholders to ensure consistent messaging and a strong employer brand presence across all platforms.
• Develop and execute employer branding strategies to position the company as an employer of choice and attract high-quality talents.
• Collaborate closely with business stakeholders and the recruitment team to align employer branding initiatives with evolving talent acquisition needs and workforce planning.Support recruitment efforts by designing and managing targeted job promotion campaigns across platforms such as LinkedIn, job boards, social media, and the company careers page.
• Partner with recruiters to develop email and social media campaigns that effectively engage and nurture specific talent pools, including passive candidates and hard-to-fill roles.
• Create engaging, authentic, and social media contents (videos, blogs, posts, testimonials, etc.) to showcase company culture, employee experiences, and workplace benefits etc.
• Work with employees to generate testimonials, day-in-the-life stories, and success features for external recruitment promotion
• Support, plan, and execute recruitment events such as career fairs, campus recruitment drives, and company-hosted talent engagement initiatives to build talent pipelines
• Build and maintain strong relationships with vendors, universities, industry groups, and community organizations
• Monitor, track, and analyze employer brand and recruitment marketing performance metrics (e.g., Glassdoor scores, social media engagement, candidate feedback, campaign effectiveness) to inform data-driven decisions and optimize strategies.
• Optimize marketing contents for SEO and digital discoverability to maximize reach and visibility of job postings
• Leverage analytics tools and reporting to measure, evaluate, and adjust recruitment marketing activities for maximum candidate engagement and ROI.
• Ensure alignment with recruitment best practices, compliance, and company values  in all employer branding and candidate outreach activities.
• Plan and execute a diverse range of virtual, hybrid, and in-person staff engagement activities such as regular staff engagement activities, CSR, company events, holiday parties, team-building activities, town halls, employee recognition awards from concept to completion
• Drive internal communications for engagement initiatives across multiple channels (intranet, email, newsletters) to ensure high visibility and participation
• Manage the engagement budgets, vendor relationships, and all event logistics to ensure seamless and cost-effective execution

Requirements:

• Bachelor’s degree in Marketing, Communications, Human Resources, or a related field
• minimum 5 years of experience in employer branding, recruitment marketing, or a related role
• Strong written and verbal communication skills, with the ability to create compelling contents
• Proficiency in social media platforms (LinkedIn, Instagram, Facebook) and digital marketing tools Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) or video editing tools
  Familiarity with analytics tools to track branding performance
• Knowledge of SEO and digital advertising best practices
• Demonstrated experience planning and executing both small- and large-scale events (virtual, hybrid, and in-person) from concept through to completion.
• Experience in sourcing, negotiating with, and managing external vendors

Preferred qualifications: 

• Employer branding exposure to the high tech industry
• Familiar with regional and global marketing practices
• Local marketing knowledge and resources with Taiwan/Hong Kong talent market
• Knowledge of recruitment processes and talent acquisition strategies

Company Overview:

A leading innovator in the crypto mining industry, the company delivers an on-chain platform that redefines Bitcoin mining and Proof-of-Work (PoW) accessibility. They specialize in advanced mining technologies and decentralized solutions, empowering users to engage in transparent, scalable Bitcoin accumulation. Backed by a team of crypto and finance experts, the company bridges traditional and decentralized markets to drive mining innovation.

Job Summary:

The Operations Manager will oversee the company’s business operations and physical mining farm activities, ensuring efficient integration of on-chain strategies with real-world computing infrastructure. They will manage processes, optimize physical mining operations, and coordinate with farm teams to drive performance, supporting the company’s leadership in Bitcoin mining technology and PoW solutions.

Key Responsibilities:

• Manage business operations, streamlining processes for procurement, logistics, and vendor coordination to support high-performance computing activities.
• Oversee physical mining farm operations, ensuring optimal performance of compute resources (e.g., ASIC miners or large-scale servers) across global facilities.
• Interact with mining farm teams, coordinating maintenance, hardware upgrades, and energy efficiency to maximize uptime and computational output.
• Develop operational strategies to align business goals with on-chain mining objectives, enhancing scalability and cost-effectiveness.
• Optimize energy consumption and negotiate with utility providers to support sustainable, large-scale computing operations.
• Ensure compliance with global regulations for crypto mining and data center operations, collaborating with legal teams on environmental and operational standards.
• Analyze operational metrics (e.g., compute performance, downtime, energy costs) to drive data-informed decisions and improve efficiency.
• Collaborate with technical and leadership teams to integrate physical computing outputs with the company’s on-chain platform and reporting systems.

Qualifications:

• 4+ years of experience in operations management, with a focus on large-scale servers, compute resources, data centers, or similar high-performance infrastructure.
• Demonstrated ability to manage physical computing facilities, including hardware maintenance, capacity planning, and energy optimization.
• Strong understanding of business operations, including process optimization, vendor management, and budgeting in dynamic environments.
• Knowledge of Bitcoin, PoW mining, and blockchain technology, or the ability to quickly adapt expertise in compute infrastructure to mining contexts.
• Excellent interpersonal skills, with experience coordinating with on-site technical teams and global stakeholders.
• Familiarity with global regulations for computing infrastructure, energy markets, or crypto mining compliance.
• Analytical mindset, with proficiency in leveraging operational data for performance improvements.
• Fluency in English and Mandarin is essential

Nice-to-Haves:

• Experience with Bitcoin mining hardware (e.g., ASIC miners) or crypto mining operations.
• Background in energy management or negotiations with utility providers for compute-intensive facilities.
• Familiarity with on-chain platforms or decentralized reporting tools.

Company Overview:

A leading innovator in the crypto mining industry, the company delivers an on-chain platform that redefines Bitcoin mining and Proof-of-Work (PoW) accessibility. They specialize in advanced mining technologies and decentralized solutions, empowering users to engage in transparent, scalable Bitcoin accumulation. Backed by a team of crypto and finance experts, the company bridges traditional and decentralized markets to drive mining innovation.

Job Summary:

The Operations Manager will oversee the company’s business operations and physical mining farm activities, ensuring efficient integration of on-chain strategies with real-world computing infrastructure. They will manage processes, optimize physical mining operations, and coordinate with farm teams to drive performance, supporting the company’s leadership in Bitcoin mining technology and PoW solutions.

Key Responsibilities:

• Manage business operations, streamlining processes for procurement, logistics, and vendor coordination to support high-performance computing activities.
• Oversee physical mining farm operations, ensuring optimal performance of compute resources (e.g., ASIC miners or large-scale servers) across global facilities.
• Interact with mining farm teams, coordinating maintenance, hardware upgrades, and energy efficiency to maximize uptime and computational output.
• Develop operational strategies to align business goals with on-chain mining objectives, enhancing scalability and cost-effectiveness.
• Optimize energy consumption and negotiate with utility providers to support sustainable, large-scale computing operations.
• Ensure compliance with global regulations for crypto mining and data center operations, collaborating with legal teams on environmental and operational standards.
• Analyze operational metrics (e.g., compute performance, downtime, energy costs) to drive data-informed decisions and improve efficiency.
• Collaborate with technical and leadership teams to integrate physical computing outputs with the company’s on-chain platform and reporting systems.

Qualifications:

• 4+ years of experience in operations management, with a focus on large-scale servers, compute resources, data centers, or similar high-performance infrastructure.
• Demonstrated ability to manage physical computing facilities, including hardware maintenance, capacity planning, and energy optimization.
• Strong understanding of business operations, including process optimization, vendor management, and budgeting in dynamic environments.
• Knowledge of Bitcoin, PoW mining, and blockchain technology, or the ability to quickly adapt expertise in compute infrastructure to mining contexts.
• Excellent interpersonal skills, with experience coordinating with on-site technical teams and global stakeholders.
• Familiarity with global regulations for computing infrastructure, energy markets, or crypto mining compliance.
• Analytical mindset, with proficiency in leveraging operational data for performance improvements.
• Fluency in English and Mandarin is essential

Nice-to-Haves:

• Experience with Bitcoin mining hardware (e.g., ASIC miners) or crypto mining operations.
• Background in energy management or negotiations with utility providers for compute-intensive facilities.
• Familiarity with on-chain platforms or decentralized reporting tools.