Location: San Jose, CA (On-site)  
Annual salary: USD 90,000– USD 115,000
Employment Type: Full-time  
Reports to: People Operations Manager  

About the Role

We are looking for a dedicated and detail-oriented People Operations Specialist to help build and run the people experience at Nex. This is a hybrid role—roughly split between People Operations and executive/administrative support for our San Jose office—giving you broad exposure across HR, office operations, and business support as we scale.

You will play a critical part in delivering seamless support to employees and stakeholders across North America and Europe, ensuring an exceptional employee experience. You will handle sensitive employee information with the utmost confidentiality and integrity, focusing on data accuracy and process efficiency. The ideal candidate is a proactive team player with a client-service mindset, a passion for continuous improvement, and the ability to thrive in a fast-paced, dynamic startup environment.

This is an on-site role requiring a minimum of 3 days per week in our San Jose office, with occasional travel. You handle sensitive employee data and confidential company information—discretion is essential.

What You'll Do

People Operations

• Own the new hire onboarding process end-to-end—HRIS administration, IT coordination, orientation and Day 1 readiness—so every new hire feels the Nex culture from the start
• Manage employee lifecycle events including role changes, promotions, compensation adjustments, international transfers, and offboarding with precision and care
• Create, maintain, and audit employee records and documentation, ensuring data accuracy and compliance across all systems
• Serve as the first point of contact for employee questions on People topics, benefits, and policies—responding with speed, clarity, and a genuine desire to help
• Maintain and improve People dashboards and reporting—headcount, attrition, onboarding milestones, and other key operational metrics
• Support various People projects and initiatives—HRIS implementation, People policies design, implementation and communication, etc.

Office & Administrative Support

• Oversee day-to-day operations of the San Jose office—facilities, vendors, supplies, space management, mail and filing management
• Provide administrative support to senior leadership, helping keep priorities organized and operations running smoothly
• Hardware inventory budgeting, planning and lifecycle management
• Act as the primary contact person for all matters related to corporate and workplace insurance, including renewals and claim administration
• Plan and execute team events, company offsites, and employee experience moments—including venue/vendor sourcing, logistics, and coordination
• Ensure a high-quality in-office experience that reflects how Nex works: free, flexible, and intentional

Who You Are

Required Qualifications

• 4+ years of experience in People Operations, HR administration, or a similar people-facing role—ideally in a fast-paced technology or startup environment
• Exceptional organizational skills and attention to detail, with a strong commitment to data integrity and confidentiality
• Strong written and verbal communication skills across all channels and audiences
• Experience with office management, workplace operations, or event planning
• Ability to work independently while collaborating seamlessly with a global team
• Ability to manage multiple priorities and pivot quickly in a dynamic environment

Preferred Qualifications

• Experience with tools in our stack: Notion, Slack, TriNet, Lattice, Deel, and AI tools like Claude
• Exposure to People analytics, reporting, or dashboard maintenance
• Exposure to office management or workplace experience in a hybrid or distributed setting
• Experience in consumer tech, gaming, or hardware companies

Mindset & Attributes

• You are a proactive, people-caring and ownership-driven operator—you see gaps and fill them before anyone asks
• You are comfortable with ambiguity and genuinely excited about building processes from scratch
• You bring Marie Kondo energy to employee records, people systems, and office spaces alike—chaos doesn't stand a chance around you
• You are a fast learner who operates with high agency—when you don't know something, you figure it out; when you see an opportunity, you run with it
• You are a self-starter who follows through relentlessly, whether it's closing out an onboarding checklist or sourcing a venue for an offsite
• You understand that supporting a growing, global team means flexibility—no two days will look the same, and that's what excites you

#LI-onsite

Location: Hong Kong (on-site), with possibility of supporting overseas operations
Reports to: People Operations Manager 
Employment Type: 12-month contract (with possibility of conversion to full-time permanent role)
Target Start Date: no later than 15 May 2026

The Role

At Nex, we call it People Operations - not Human Resources - because we believe employees are the customers of our business, not fungible resources. We're looking for someone who shares that philosophy and wants to help deliver a world-class employee experience.

We are looking for a dedicated and detail-oriented People Operations Specialist on a 12-month contract to support the People Operations team in Hong Kong. You will play a key role in day-to-day people operations - supporting onboarding, offboarding, employee administration, and cross-functional coordination to ensure a seamless, high-quality experience for everyone at Nex. You will handle sensitive employee information with the utmost confidentiality and integrity, focusing on data accuracy and process efficiency.

This is an ideal role for a proactive, empathetic operator who thrives in a fast-paced, dynamic startup environment and enjoys building processes from scratch. If the arrangement is successful, there is the possibility of conversion to a full-time permanent role.

What You'll Do

• Support pre-boarding document collection and verification for new joiners, ensuring all required documentation is gathered and organized ahead of their start date
• Maintain organized personal files and employee records, ensuring data accuracy and compliance across all systems
• Support the end-to-end onboarding experience - including welcome communications, Day 1 orientation logistics, and administrative setup - so every new joiner feels the Nex culture from the start
• Facilitate engaging first-day orientations, including introductions from key teams and a dedicated admin/logistics session covering MPF enrollment and other administrative requirements
• Serve as a point of contact for day-to-day employee queries on logistics, administrative processes, and general HR topics - responding with speed, clarity, and a genuine desire to help
• Act as an operational coordinator for people programs and initiatives, helping ensure a high-quality experience that reflects Nex's culture and values
• Support the design, drafting, and implementation of people policies - ensuring they are clear, practical, and aligned with company values and local compliance requirements
• Review and streamline existing workflows and processes across the employee lifecycle, identifying opportunities to improve efficiency and reduce manual work
• Support people experience programmes - including engagement initiatives, team events, and culture-building activities that strengthen connection across the team
• Research and propose internal gift and merchandise ideas, and coordinate with vendors on design, production, and delivery
• Support end-of-program events, presentations, and celebrations

What You Bring

Required Qualifications

• 1–3 years of experience in People Operations, HR administration, office coordination, or a similar people-facing role
• Experience with onboarding logistics, document management, or program coordination
• Familiarity with employment and administrative processes in Hong Kong.
• Strong organizational skills and exceptional attention to detail, with a strong commitment to data integrity and confidentiality
• Excellent written and verbal communication skills in English; proficiency in Cantonese and/or Mandarin is a plus
• The ability to work independently while collaborating seamlessly with a global team
• Ability to manage multiple priorities and pivot quickly in a dynamic environment

Preferred Qualifications

• Experience in a startup or high-growth tech company
• Experience supporting early-career or cohort-based programs
• Comfort working with tools in our stack: Notion, Slack, Google Workspace, Google Forms.

Mindset & Attributes

• You are a proactive, ownership-driven operator - you see gaps and fill them before anyone asks
• You are comfortable with ambiguity and genuinely excited about building processes from scratch
• You bring strong attention to detail to employee records, people systems, and documentation - nothing falls through the cracks
• You are a fast learner who operates with high agency - when you don't know something, you figure it out; when you see an opportunity, you run with it
• A genuine care for people and a belief that a great employee experience drives business success
• You understand that supporting a growing, global team means flexibility - no two days will look the same, and that's what excites you

#LI-Onsite
#LI-IL

Location: San Jose, California (Hybrid)
Annual salary: USD 160,000– USD 195,000
Type: Full-Time
Reports to: Chief of Staff

About the Role

At Nex, we believe that how we grow is just as important as how fast we grow. As People Director, you’ll be the architect behind that growth — helping us nurture great leaders, empower our teams, and scale our culture with intention.

You’ll partner closely with our U.S. leadership team (and later Canada and the U.K.), strengthening how we lead, develop, and connect. This role calls for someone who thrives at the intersection of strategy, empathy, and action — a person who sees the unseen in teams, brings out potential in others, and knows that culture isn’t a buzzword but a daily practice.

This isn’t a systems‑builder role — it’s a capability‑builder role. You’ll spend your days helping people make better decisions, shaping thoughtful leadership habits, and keeping the human heartbeat of Nex strong as we scale across time zones and stages of growth.

What You’ll Do

• Be a trusted strategic partner. You’ll work shoulder‑to‑shoulder with executives and managers to design teams, make brave talent decisions, and navigate the gray areas—performance conversations, restructures, or organizational pivots—with empathy, fairness, and confidence.
• Coach and develop leaders. You’ll create experiences that grow people—manager training, feedback frameworks, leadership workshops, and one‑on‑one coaching that helps our teams stretch, learn, and step into bigger versions of themselves.
• Design how growth happens. You’ll own Nex’s global approach to Learning & Development. From building clear career pathways to shaping how performance conversations feel, you’ll ensure every employee knows where they stand and where they can go next.
• Shape and protect our culture. As we scale, you’ll help weave connection, inclusion, and belonging into every corner of Nex. You’ll look out for the subtle shifts that hint at culture drift and help us realign—keeping Nex a place where people feel seen, supported, and proud to contribute.
• Build what’s next. You’ll start as a high‑impact individual contributor, hands‑on and strategic. As we grow, you’ll hire and lead a small team of exceptional People professionals focused on learning, leadership, and employee experience.

What You Won’t Own (But Will Partner On)

Clarity is kind to everyone, so here’s what lives elsewhere:

• People Ops Manager owns systems, data, benefits, compliance, documentation, and the mechanics of cyclical programs like reviews and surveys.
• You’ll partner with People Ops on performance philosophy, onboarding content, and employee experience initiatives—you bring the why and what, they ensure the how runs smoothly.
• Talent Acquisition owns recruiting and hiring operations.
• You’ll partner with TA on senior hiring, interview training for managers, and workforce planning to align great talent with business growth.

You Might Be a Great Fit If You

• Are the kind of business partner leaders seek out—not just for answers, but for perspective.
• Love helping people grow and have a track record of creating real, behavioral change through your coaching or programs.
• Are energized by ambiguity and can read the room—balancing empathy, honesty, and strategic clarity.
• Lead with both heart and backbone. You build trust quickly because you listen deeply and communicate with respect and candor.
• Understand how to build community and momentum across distributed, remote‑first teams.
• Align to Nex's values. You resonate with the culture we're building—read "The Language We Use," "The Promises We Made," and "The Differences We Leverage" to understand what we stand for.

Your Background

• 10–12 years of progressive experience in People/HR, with meaningful depth in HR Business Partnering and Learning & Development.
• Proven experience advising senior leaders and shaping leadership strategy, not just supporting execution.
• Comfort working in fast‑growing environments (from ~100 to 200+ employees) and seeing around corners as the company evolves.
• Global or multi‑country experience is a plus—you know how to scale people practices across cultures.

Bonus Points For

• Experience in an IPO or late‑stage growth environment.
• Background in tech, gaming, or consumer product organizations.
• Formal training or certification in coaching, facilitation, or organizational development.
• Lessons learned from a startup that didn’t go as planned—and what that taught you about resilience and leadership.

#LI-Hybrid