Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do

The Staff Accountant will play a critical role in ensuring the integrity of financial data and supporting the day-to-day operations of the Finance department. This role bridges meticulous transactional oversight, specifically in Accounts Payable and Cash Management, with essential month-end reporting and internal stakeholder support. 

This role is an integral part of the overall business and will require a great deal of attention to detail, excellent time management, and the ability to work individually and as part of a team.

Your Contributions

Accounting Payable and Vendor Management

• Verify, code, and process vendor invoices and employee  expenses with high accuracy in the ERP system.
• Prepare weekly and ad-hoc vendor payment runs; ensure all cash disbursements are accurately applied against outstanding liabilities.
• Perform regular  vendor statement reconciliation to ensure ledger accuracy. Act as the primary point of contact for vendor inquiries, resolving billing and payment discrepancies in a timely manner.

Cash Receipt Management  and Banking

• Monitor daily bank activities and apply cash receipts against client billings, commission receivable, and other inflows.
• Prepare comprehensive monthly bank reconciliation to ensure alignment between bank statements and the general ledger.
• Support Venue Sourcing team in monitoring of hotel commission receipts and facilitate timely subsequent disbursement to clients.

Month-End Closing and Financial Reporting

• Prepare and record month-end accruals and adjustments as directed  by the Assistant Controller and Senior Accountant. 
• Perform balance sheet reconciliations and conduct month-to-month variation analysis to identify and explain fluctuations.
• Support the Assistant Controller in the preparation and review of regional financial statements.

Finance Operation and Administrative

• Support the supplier onboarding process and maintain integrity within the SAP vendor master data.
• Assist in monitoring of finance-related inboxes, provide troubleshooting support for Concur Expense and Concur Invoice, and collaborate with internal stakeholders to resolve discrepancies.
• Assist in managing banking platform access and user permission.

Ad Hoc and Strategic Supports

• Build strong relationships with Event Delivery, Client Services, and FP&A to provide seamless financial support. 
• Support the Assistant Controller in annual financial audits, and assist with external regulatory filings as required.
• Raise and escalate potential concerns and successes to the Assistant Controller and leadership regularly.
• Handle ad hoc requests from the business as and when required.

What We Are Looking For

• Experiences of using enterprise-level accounting software and finance tools, such as SAP, Oracle, and Concur is highly desirable.
• Strong foundation in GAAP with ability to apply matching principles and accrual accounting correctly.
• Understanding of account payable lifecycle, including vendor master data management, 3-way matching, and strategic payment term optimization.
• Strong attention to detail, ensuring the highest level of accuracy in data entry and financial documentation.
• Ability to analyze financial data and perform key balance sheet reconciliations.
• Understanding of relevant tax regulations and compliance requirements, including sales & use tax.
• High level of proficiency in MS Excel, including the use of advanced functions (VLOOKUP, Pivot Tables) to manipulate and analyze large datasets.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $77,700 - $89,400. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-MV1

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Event Manager will consistently deliver exceptional service to our clients through excellent operational and logistical facilities management. This position will be responsible for managing, supporting, and/or coordinating various events in the client’s meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, you’ll work with internal teams to coordinate the logistical needs of the event space.

Your Contributions

• Provides consultative ‘one stop shop’ planning support for Event Hosts to ensure exemplary event experience
• Discovery of Event Host objectives and requirements for live and digital events.
• Oversees organization of logistics, decor, entertainment, catering and all other event needs
• Ability to recommend event enhancements to achieve desired event objectives
• Review of all meeting spaces to ensure proper space assignment
• Informs Space & Service Coordinator of space need changes and cancellations to digital and on-site events
• Update group information in internal systems in a timely manner
• Periodically checks event spaces and setups to ensure event services are appropriately delivered
• Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist
• Create, manage and distribute event details using the approved internal template to all stakeholders and service lines involved in the event
• Conduct  debriefs post-event with Event Host and communicate comments/compliments/issues to service teams 
• Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap-up reports
• Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation
• Create in depth event based on strategy while pushing the boundaries of creativity and innovation
• Manage multiple programs/events across various industry verticals with creativity, innovation, and strategy, delivering world-class creative execution
• Conduct site visits
• Manages high-profile and complex events, often acting as the lead  on global events involving multi-region support
• Act as a mentor to other team members, conducting group meetings as needed
• Train new employees and schedule their training and shadowing. Be the point person for new employees for their training weeks

What We Are Looking For

• 5–7+ years’ event management experience
• Strong meeting coordination experience for meetings/conferences ranging from 50 to 300+ people
• Experience working with high-profile stakeholders and event agencies
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and event
• Excellent organizational, time management and prioritization skills
• Ability to execute tasks independently and efficiently
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English
• This role will be assigned to a primary location, but will require flexibility to be deployed to support across the campus as required
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Location: Menlo Park or San Francisco, CA (Hybrid) Must reside in Menlo Park or San Francisco, CA to be able to go into office 3 days a week, up to 5 if there is a business need. 

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For:

Bachelor's degree preferred

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key US cities
• Required travel up to 40%
• Very good communication and social skills

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000-$100,000. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-KM1

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Location: Remote but must reside in Chicago, IL

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key US cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $68,200 - $78,400. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-remote #LI-KM1

Building a Brand starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location:  NYC - hybrid 3 days a week, subject to change to 5 at anytime.

What You Would Get To Do

The Associate Project Manager, Portfolio Specialist provides essential support in delivering high-touch hospitality experiences for the Investment Banking Division of a major financial institution. This role assists with executive-level dining and event arrangements, helping to coordinate high-end dining experiences, manage reservations, and liaise with top-tier restaurants to ensure seamless execution for senior banking executives and VIP clients.

Working closely with the broader events team, this position requires strong attention to detail, organizational skills, and a commitment to delivering exceptional service. The ideal candidate has a passion for luxury hospitality, thrives in a fast-paced environment, and is eager to contribute to a world-class client experience.

Your Contributions 

Concierge & Event Support

• Assist in tracking event attendees, budgets, and venue data within event management platforms (e.g., Cvent) to support strategic planning and reporting.
• Manage documentation, compile guest lists, coordinate approvals, and maintain organized records for concierge-related events and experiences.
• Support the booking process for executive dining experiences and entertainment requests, liaising with vendors and ensuring accurate scheduling and confirmations.
• Help with venue research, contract tracking, and invoice processing to ensure seamless event execution.
• Responsible for accurate and timely budgeting, invoicing, and reconciliation of events, ensuring all financial aspects are properly documented and processed.
• Assist in compiling client briefings for executive-level dinners and events, ensuring all relevant attendee details are documented.
• Stay informed on new restaurant openings, hospitality trends, and VIP entertainment options to support event planning efforts.
• Work closely with internal banking teams to collect invitee lists, manage RSVP tracking, and ensure alignment on event objectives.
• Keep team members and internal stakeholders well informed of all relevant logistical information, ensuring timely and effective updates as needed.
• Work with the team to ensure adherence to client standards of operations and best practices.
• Share knowledge of best practices regarding new suppliers, services, and venues while proactively integrating improvements and creative solutions into future events.
• Always look for opportunities to enhance experiences, raise the bar at each event, and proactively suggest ideas and solutions.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 2-4+ years of experience in event coordination, hospitality, corporate services, or administrative support.
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Strong attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment.
• Experience with data entry, reporting tools, and event management platforms (e.g., Cvent, Excel, CRM systems) is a plus.
• Good written and verbal communication skills, with the ability to interact professionally with executives, vendors, and stakeholders.
• Proactive approach to handling logistics, troubleshooting challenges, and ensuring seamless execution of hospitality services.
• Willingness to work occasional evenings or weekends to support executive schedules as needed in this fast paced environment.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000 - $91,000. This role is also eligible for an annual discretionary bonus.

#LI-KM1 #LI-Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: Remote but must reside in Florida

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key US cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $68,200 - $78,400. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-remote #LI-KM1

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Business Analyst serves as a strategic liaison between business stakeholders and technical teams, responsible for identifying organizational needs and architecting scalable solutions. This role manages the end-to-end requirements lifecycle—from elicitation and analysis to process design and solution validation. The Business Analyst ensures that all technical deliverables align with strategic goals by translating complex workflows into standardized documentation and providing the data-driven insights necessary for proactive operational decision-making.

Your Contributions

• Requirements Elicitation & Collaboration: Lead workshops, interviews, and document analysis to uncover business needs; manage stakeholder engagement to ensure a shared understanding of project scope and objectives.
• Process Architecture & Design: Design and document detailed "As-Is" and "To-Be" process models (BPMN) to identify inefficiencies and architect future-state workflows that drive organizational consistency.
• Technical Documentation: Author high-quality Business Requirements Documents (BRDs), User Stories, and Functional Specifications, ensuring all requirements are clear, concise, and traceable.
• Standard Operating Procedures (SOPs): Create and maintain comprehensive procedural manuals and governance documents to standardize how data is entered and how tasks are performed across the organization.
• Strategy & Gap Analysis: Perform root-cause analysis on operational failures and evaluate the current state against the desired future state to identify necessary changes in data, processes, or systems.
• Data Governance & Logic Definition: Define the business rules and data requirements necessary for proactive reporting; collaborate with technical teams to ensure dashboards and reports reflect accurate business logic.
• Solution Validation & UAT: Lead User Acceptance Testing (UAT) by defining test cases, managing defect reporting, and ensuring the final solution meets all defined business criteria and evaluation standards.
• Stakeholder Management: Serve as the primary liaison between technical developers, external vendors, and business leadership to facilitate negotiation, prioritize backlogs, and resolve conflicting requirements.
• Transition & Knowledge Transfer: Develop training materials and "Handover Playbooks" to ensure a seamless transition of new systems and processes to permanent operational teams at project completion.
• Continuous Improvement: Proactively identify opportunities to streamline business operations and enhance the maturity of business analysis practices within the company.

What We Are Looking For

• 5-7 years of experience in a similar role
• Data Literacy: Advanced ability to interpret data trends and statistical outputs to identify operational risks; ability to "read" a dashboard to extract the business narrative.
• Requirements Engineering: Expertise in eliciting requirements, documenting functional specifications, and managing the end-to-end UAT process.
• Process Modelling: Proficiency in workflow mapping and business process modelling (e.g., creating visual flowcharts for "As-Is" vs "To-Be" scenarios).
• Technical Translation: The ability to explain complex business needs to technical developers and, conversely, explain technical limitations to business stakeholders.
• Stakeholder Management: Strong interpersonal skills with the ability to influence vendor performance and manage executive-level expectations.
• Data Governance: Understanding of data stewardship principles and the importance of clean data entry for downstream reporting.
• Communication: Exceptional storytelling and presentation skills, with a focus on translating data into clear, concise business recommendations.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#TS1-LI #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Project Manager  is responsible for supporting the client with their internal and/or client-facing events and conferences while consistently delivering exceptional service through excellent project management and creative solutions. This includes the management of all aspects of the event operation, from initial briefing to reconciliation, including but not limited to project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, gift selection, audio/visual needs, webcasts, staging, speaker selection, execution, reconciliation and so on. 

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Assist with the training of new joiners
• Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable, include:
• Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event
• Oversee workload of the team ensuring day to day understanding of capacity/pressure points
• Management of staffing assignments considering individual team members capacities and capabilities 
• Management of personal development reviews for direct reports
• Lead and motivate direct reports, encouraging a productive and positive atmosphere
• Work with the team to ensure adherence to the client’s standards of operation and policies; ensure compliance and risk guidelines are followed
• Create and closely monitor value adds at every opportunity and demonstrate commercial awareness
• Share knowledge of best practices, new suppliers, services and venues
• Deepen relations with existing clients and maximize on all opportunities to generate new business

What We Are Looking For

• 8-10+ years’ Event Management experience, preferably in the financial services industry or a corporate environment
• Advanced experience of events, conferences, meeting and production management, including but not limited to C-level executive dinners, cocktail receptions, meetings, recognition events, and sponsorships
• Extensive experience with managing senior clients in planning and execution of events
• Experience managing a team of employees is a plus, but not required as not all Senior Project Manager roles have management responsibilities 
• Strong proficiency working in Cvent 
• Strong proficiency with Microsoft Excel and Microsoft Office
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills
• Extensive industry knowledge of new suppliers, venues, services, and best practices with active participation in the industry
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong team player, able to co-plan with colleagues and the client on large scale programs
• Strong ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-hybrid #LI-GR1

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Data Analyst supports internal and external stakeholders by producing reports and data trends for the account’s global events program. The Data Analyst is responsible for meeting the reporting needs of the client and FIRST’s account leadership by leveraging the account’s data systems and reporting assets. This role requires working directly with a variety of stakeholders to critically evaluate requirements and build intuitive, robust, and insightful reports. The ideal candidate will transform raw data into structured, meaningful information, which will then be analyzed to glean insights that drive strategic operational and business decisions.

Your Contributions

• Responsible for processing and reporting data pertaining to global event operations across the account and delivering metrics to internal and external stakeholders via dashboards, data tables, event management applications and globally aligned, templated spreadsheets
•  Responsible for accurate, consistent, and globally aligned reporting on, but not limited to:

• • Event Spaces - Validation of categorization, utilization analysis and forecasting
  • Operating Metrics - Event volumes, tiers/levels, characteristics, attendance, trends and forecasting
  • Client/Leadership Reporting - provide complex, recurring, regional and global data reports and data trends on a monthly and quarterly basis to internal and external stakeholders
• Interpret, analyze, and provide data trends to identify operational impact and trends 
• Support the Service Lines (Event Management, Event Production, Account Operations, Client Service) with robust, timely and accurate reporting contributions to Quarterly Business Reviews 
• Create, build and maintain analytical and operational dashboards highlighting key service metrics for internal and external stakeholders, leveraging Google Workspace reporting tools and Tableau
• Connect and integrate raw data from multiple sources and systems and provide data trends to impact performance and operational results
• Detect, examine, and decode trends or patterns within intricate datasets
• Perform calculations and analysis of space utilization and occupancy data to look at and forecast future space planning operations for the client
• Analyze time tracking data submitted by global service teams to support the identification of trends and opportunities for greater efficiency
• Collaborate with internal stakeholders to specify and understand data requirements for key data analysis projects and alignment to business priorities
• Support the tracking of key metrics (KPIs) that provide insight into performance, staffing and operational efficiency
• Identify opportunities for process enhancements, efficiencies and improved data accuracy
• Develop effective presentations with data trends to global stakeholders (within FIRST and client), conveyed through accurate and globally aligned reports and visual presentations  
• Effectively collaborate and contribute to knowledge sharing best practices on data/system-related topics with clients and other partner vendors 
• Seek opportunities for continuous improvement in the data program
• Collaborate with peers to ensure global alignment and consistency in reporting definitions, accuracy, format and delivery
• Maintain deep system knowledge of data sources
• Build, manage and maintain internal event and operational trackers for the account
• Administrative duties including management of data team documentation and user guides

What We Are Looking For

• 5-7 years of experience in a similar role
• Prior experience with a strong demonstrated background in data analysis and stakeholder management
• Strong data visualization skills; ability to create visual representations from raw data using charts and graphs to convey data insights and trends
• Ability to work collaboratively, solicit input and advice from others, ask probing questions, apply critical thinking and be comfortable working in an agile environment
• Innovative, creative and self-motivated individual who is open to looking at new, efficient ways of working 
• Ability to present to internal and external senior stakeholders on findings from data analysis 
• Capable of critically evaluating data to derive meaningful, actionable trends
• Excellent project, task and time management skills
• Ability to work under deadlines and successfully manage multiple projects concurrently with the ability to prioritize your work effectively
• Proficient with Microsoft Office including Outlook and Excel
• Extensive experience working in Google Workspace, specifically Google Sheets and Excel Sheets
• Excellent written and oral communication skills, including ability to effectively communicate with business and technical audiences
• Familiarity with database technologies
• Extensive experience working in Google Workspace, specifically Google Sheets and Excel Sheets
• Ambitious, proactive and resourceful; solutions-oriented
• Self-directed able to work independently
• SQL knowledge required
• Experience working in a global, highly matrixed organization 
• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Proactively contribute to achieving the company’s goals and objectives and consistently demonstrate company values
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#TS1-LI #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this role, the AV Systems Engineer will maintain the Audio, Video, Lighting, and Control systems that drive the facility, as well as networks, media ingest systems, and post-production systems.

The role requires the ability to work effectively with a wide range of people across the AV and Events space. We’re looking for an AV engineer with hands-on production experience who can provide technical support and guidance to events and conferences at all business levels.

The role also requires flexibility to occasionally work outside of traditional office hours, depending on demand and production requirements.

Your Contributions

• Provide back-end support to the Event Technicians on productions on-site and remotely
• Set up and monitor facility routing between event spaces and the main Control Rooms
• Perform on-site and remote maintenance on specialist equipment for event production and broadcast
• Design, test, evaluate and install new circuitry/equipment for use in the facility
• Analyse and repair technical faults on equipment beyond the first line of troubleshooting
• Manage client expectations on tech-related issues
• Ensure that production equipment is running the latest versions of software/firmware to enable new features
• Identify a suitable workaround when equipment has failed to ensure continuity of the service
• Interpret and implement instructions and requests from event production meetings in order to deliver the maximum capability the facility can offer
• Help enhance the user experience by utilising available engineering resources
• Produce and update technical documentation
• Keep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques
• Be able to travel between sites or assist remotely in order to perform break/fix and maintenance duties
• Train operational staff on existing or new equipment
• Own maintenance and engineering initiatives, including project management and 3rd party vendor liaison
• Provide custom workflow and routing configuration for productions, facilitate ground-up production setups in soundstages, and monitor productions and livestreams for optimal system performance
• Regularly flex into production operator roles when staffing emergencies arise, when periods or relief need to be provided to operators during extended production calls, or when leave coverage is required

What We Are Looking For

• 5-7 years of experience in a similar role
• Experience with Q-Sys and Dante
• Experience working with some or all of the following products: Yamaha, Dante, Evertz, Ross Carbonite and Ultrix, Barco E2/S3 or Analogue Way Aquilon, Panasonic PTZ cameras and controllers, Unilumin LED walls and Novastar or Megapixel processors, ETC ION theatrical lighting controllers. 
• Ability to apply digital and analogue theory and work from diagrammatic information
• Ability to work across all event production and broadcast studio operations
• Deep understanding of front-line maintenance and diagnostics on networked environments
• Excellent face-to-face communication as well as written skills
• Rigging experience a plus
• Ability to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficial
• Understands video compression and file-based workflows
• Excellent analytical/troubleshooting practices and attention to detail
• In-depth understanding of TCP/IP networking
• Ability to take a service-oriented approach to this position, with a desire to help clients achieve their best results
• Ability to remain calm under pressure
• Excellent time management skills and the ability to prioritise critical elements in the workflow
• Ability to work well within a team

Administrative and General

• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Build excellent relations with the team, clients, vendors, and key venues through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter
• Work on ad hoc requests as required, typically during quiet times

#LI-TS1 #LI-Onsite

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

Location: New York, NY (Hybrid) Must reside in the tri state area to be able to go into office 3 days a week, subject to change at anytime

What You Would Get To Do

As the Conference Allocations Coordinator, you will schedule meetings between investors and C-level executives for small and large-scale Corporate Access Conferences, prepare schedules for corporate management teams, and consistently deliver exceptional service to our clients by utilizing excellent organizational and customer service skills.

Domestic and/or international travel may be required with this role up to 40%.

Your Contributions 

• Meeting coordination for investors, internal teams, and corporate clients for corporate access events
• Work closely with Corporate Access Specialists, Corporates, Research, Institutional Equity Sales, and Investment Banking to coordinate and allocate Corporate Access Days and Conferences
• Build strong relationships with Corporate management teams as well as with other internal constituents
• Allocate 1x1 and group meetings for Conferences of varying sizes and different degrees of complexity as lead or support
• Maintain and distribute conference schedules
• Action schedule changes on corporate and investor schedules in a timely manner
• Proactively manage and respond to a high volume of emails received in a shared team inbox
• Work with the Sales team to understand the account base and investor growth potential
• Coordinate and communicate meeting details with Corporate contacts and the Sales team
• On-site management of the 1x1 desk for Conferences as necessary, manage last minute changes and requests
• Day-of-event execution for virtual or in-person event needs
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 1-2 + years’ Corporate Access Meetings experience, heavy administrative support, and/or meeting coordination required
• Bachelor's degree preferred or equivalent practical experience
• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• Working knowledge of Dealogic / Conference Manager a plus
• Project Management experience, preferably in the financial services industry or a corporate environment
• Ability to manage multiple projects simultaneously
• Attention to detail and ownership of projects
• Highly organized with the ability to work in a high-pressured environment
• Excellent written and oral communication skills at all levels
• Lead by example, fostering a positive environment
• Ability to create best practices and take on new initiatives independently
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $63,500 - $72,000. This role is also eligible for an annual discretionary bonus.

Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-KM3

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

The Event Director will serve as the strategic and operational lead for a strategic global client while also supporting a small portfolio of additional accounts. The role builds trust and collaboration to strengthen client relationships, drive account growth, and ensure long-term commitment. The Event Director will oversee budgets to balance client satisfaction with profitability and manage supplier and partner relationships to deliver high-quality experiences. They will also act as the primary intake point for new client requests—scoping project needs and partnering with global delivery teams to determine appropriate staffing models. While the role does not currently include direct people management, the Event Director will mentor team members and support their development across the client account.

Your Contributions: 

• Build and maintain trusted client relationships, with a primary focus on one global, strategic account, understanding their business and brand to deliver tailored event solutions.
• Serve as the primary operational liaison for this strategic client while also maintaining oversight of up to 1-4 cross-functional accounts, ensuring service delivery meets client expectations and reflects FIRST’s high standards.
• Provide overall project direction, ensuring all team members adapt workflows, communication styles, and delivery approaches to align with the client’s specific preferences and vision.
• Act as the main point of intake for new business from the client, assessing requirements, scoping project needs, and partnering with global delivery leads to secure appropriate staffing.
• Engage with senior clients, demonstrating industry expertise and a proactive, solutions-driven approach across multiple projects.
• Oversee account budget management, tracking revenue, forecasting future needs, and maximizing cost efficiencies.
• Identify and develop new business opportunities, assisting with proposals, pitches, and account growth strategies.
• Create and maintain account plans, collaborating with internal and external stakeholders to drive tailored solutions and consistent delivery.
• Monitor client contracts, SLAs, and KPIs, providing performance insights to operations leadership and identifying opportunities for improvement.
• Continuously assess and enhance service offerings by gathering feedback, identifying trends, and implementing process improvements.
• Optimize efficiency and service quality by streamlining processes and applying best practices.
• Lead event delivery on complex or high-visibility projects as needed based on business priorities.
• Manage multiple key events from initial brief to final reconciliation, ensuring effective team leadership and adherence to SOPs and standards.
• Capture key intelligence to drive future performance improvements and share knowledge across the team.
• Guide teams to adjust delivery strategies to meet the unique expectations of this specific client, ensuring consistency across regions.
• Conduct and participate in global site visits and onsite execution, serving as the senior project presence for the client across their international event portfolio.
• Manage global travel needs aligned to the client’s portfolio of events, including site visits, onsite execution, and in-person meetings in locations outside New York.
• Collaborate with Client Services to align on project briefs, build internal teams, and deliver successful events.
• Act as the escalation point for both clients and internal teams, anticipating needs and proactively managing resources.
• Maintain accurate financial records, communicating budget updates and critical financial concerns to management.
• Regularly report on budget status to clients and internal teams, ensuring timely reconciliations within client contracted deadlines.
• Identify opportunities for added value while ensuring overall project and account profitability.
• Foster strong relationships with suppliers and venues, seeking industry innovations and ensuring compliance with performance standards.
• Provide day-to-day direction for team members supporting the client, ensuring clarity of roles, alignment with SOPs, and adaptation to the client's unique workstyle and communication expectations.
• Partner with delivery leads globally to request, onboard, and guide team members assigned to the client, ensuring coverage across regions and time zones.
• Foster strong working relationships across global teams, providing mentorship and leadership in project delivery.
• Lead by example, maintaining a motivated, professional team committed to delivering exceptional client service.
• Support capacity awareness across the team, identifying pressure points and advocating for proper staffing with global delivery leads.
• Foster strong working relationships across global teams, promoting collaboration, knowledge sharing, and consistent standards of service.
• Contribute to organizational strategy by identifying opportunities, addressing challenges, and promoting industry best practices.
• Ensure teams provide value for money to clients while identifying opportunities for added value.
• Act as a liaison between clients and FIRST management to address team-related issues as needed.
• This role does not currently include direct people management, however as the client portfolio grows, the role may evolve to include formal people management responsibilities.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• This role is best suited to a candidate with 8-10+ years of event management and project management experience, preferably in an agency environment.
• Minimum 8+ years’ of combined managerial and event management experience in delivering digital and in-person events with the ability to manage and train teams of people in planning and execution of events
• Experience in working with and managing senior clients
• Extensive experience in event and project management, particularly within an agency environment.
• People management experience preferred
• In-depth knowledge of venues, destinations, and suppliers, with a strong network of established contacts in the region.
• Expertise in event logistics, including registration, conferences, meetings, F&B, and production management.
• Expert in venue selection, contract negotiation, and budget management.
• Familiar with event technology and software, with the ability to analyze event data and metrics.
• Strong organizational, time management, and problem-solving skills, with a proven ability to manage multiple projects under tight deadlines.
• Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively.
• Effective communicator with clients, vendors, and internal teams, building strong interpersonal relationships.
• Demonstrated leadership in a team-oriented environment.
• Creative, proactive, adaptable, and resourceful, with a focus on delivering exceptional event experiences
• This role will have you traveling 40-60% of the time 

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $105,000 to $135,000. This role is also eligible for an annual discretionary bonus.

#LI-HYBRID

#LI-FG1

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirms space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the onboarding/offboarding process for all employees
• Ensure the team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For

• 8-10 years of experience in a similar
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with prior experience in managing and motivating team members.

Your Contributions  

• The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirms space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the onboarding/offboarding process for all employees
• Ensure the team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• 8-10 years of experience
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-onsite  #LI- TS1

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

As our business continues to grow and the needs of our clients evolve, we are expanding our freelance talent pool to include experienced Project Managers. We are looking for skilled professionals who can collaborate on a variety of event management projects. This expansion is crucial as we aim to meet the increasing demand for unique and tailored event solutions across multiple sectors and regions.

The ideal candidates will have a strong background in full life-cycle planning, with the ability to adapt to different types of events, ranging from virtual to large-scale gatherings. Additionally, a solid understanding of event management platforms such as Cvent is required for event management.

If you have experience in event management and are interested in joining our expanding freelance network, please submit your resume. We are eager to collaborate with talented professionals and look forward to the possibility of working together on future events.

By joining our freelance pool, you’ll become part of a dynamic, flexible, and growing team committed to delivering exceptional event solutions.

We look forward to learning more about your experience and exploring how we can work together on upcoming projects!

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do

The Attendee Data Coordinator will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and managing the database to ensure consistency and accuracy. The Coordinator will assist with the development, testing, and management of event communications and online registration, and will support attendees throughout the registration process.

Additionally, the role provides administrative support to the broader Attendee Data Management team as needed. Domestic travel may be required.

Your Contributions

• Work with event planners on overall registration management for a high volume of in-person, hybrid and virtual corporate events
• Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
• Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
• Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information (PII)
• Generating attendee lists upon request
• Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
• Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
• Manage post-event attendee reporting
• Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed
• Supporting other members of the department with mailings, onsite assistance, ad hoc projects, etc.
• Anticipate potential issues and work to proactively solve them

What We Are Looking For

• Advanced knowledge of Microsoft Excel
• Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, eTouches, or other registration website platforms is a plus
• The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred
• Able to manage multiple projects simultaneously
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events
• Requirement to attend onsite events as required

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

As our business continues to grow and our clients' needs evolve, we are expanding our freelance talent pool to include experienced Event Production Technicians. We are seeking skilled professionals to support the technical delivery of a wide range of live, virtual, and hybrid events. This expansion is key as we respond to increasing demand for high-quality, technically seamless event experiences across multiple sectors and regions.

The ideal candidates will have a strong background in live event production, with hands-on experience in audio-visual setup, staging, lighting, and on-site technical support. The ability to work across the full event lifecycle from pre-production planning and equipment preparation through to on-site delivery and breakdown is essential. Familiarity with event technology platforms and the ability to troubleshoot in fast-paced environments are highly desirable.

If you have a passion for event technology and production and are interested in joining our expanding freelance network, we encourage you to submit your resume. We are excited to collaborate with talented technicians and look forward to working together on future events.

By joining our freelance pool, you’ll become part of a dynamic, flexible, and growing team committed to delivering exceptional event experiences through technical excellence.

We look forward to learning more about your experience and exploring how we can work together on upcoming projects!

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

As our business continues to grow and our clients' needs evolve, we are expanding our freelance talent pool to include experienced Event Production Technicians. We are seeking skilled professionals to support the technical delivery of a wide range of live, virtual, and hybrid events. This expansion is key as we respond to increasing demand for high-quality, technically seamless event experiences across multiple sectors and regions.

The ideal candidates will have a strong background in live event production, with hands-on experience in audio-visual setup, staging, lighting, and on-site technical support. The ability to work across the full event lifecycle from pre-production planning and equipment preparation through to on-site delivery and breakdown is essential. Familiarity with event technology platforms and the ability to troubleshoot in fast-paced environments are highly desirable.

If you have a passion for event technology and production and are interested in joining our expanding freelance network, we encourage you to submit your resume. We are excited to collaborate with talented technicians and look forward to working together on future events.

By joining our freelance pool, you’ll become part of a dynamic, flexible, and growing team committed to delivering exceptional event experiences through technical excellence.

We look forward to learning more about your experience and exploring how we can work together on upcoming projects!

Building a Brand Starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Location: Jersey City, NJ - Hybrid (3 days in office)

What You Would Get To Do:

The Event Technology Coordinator is responsible for assisting the event technology team with registration websites and database management, ensuring consistency in information, accuracy of new and existing data, and list generation. This role may also need to provide support to the event delivery team needing assistance with event and meeting coordination.

Limited domestic and/or international travel may be required with this role.  Travel up to 10-20%.

Your Contributions 

• Support the team with event registration websites, app builds and all technological aspects of our events
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines, responding to all client queries within the agreed service level agreements 
• Assist in contacting clients for relevant information pertaining to the event
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate  
• Lead onsite registration procedures, including training temp staff and monitoring attendee participation.
• Travel periodically to oversee attendee logistics and registration for offsite events.
• Create and distribute post event client surveys
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics 
• Track and maintain time spent to projects to accurately reflect the work being done

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process. 

As part of the interview process, you will be asked to complete a short-written assessment to demonstrate your skill set. 

• 1+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology or relevant internship experience preferred
• Bachelor's Degree preferred
• Intermediate proficiency in Microsoft Office, with a focus on Excel
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms preferred, but not required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Good written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel (10-20%) when required to be on-site at events

United States Residents: The base pay for this position ranges from $50,000-$75,000. This role is also eligible for an annual discretionary bonus.

Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

 #LI-Hybrid #LI-KM1

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilising advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to provide support to clients who need assistance with event and meeting coordination.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications, including save-the-dates, invitations, registrations, confirmations, etc.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements 
• Work with the Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight  into varied elements and event analytics 
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc., where appropriate  
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendors, including pre-event and during execution
• Create and distribute post-event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking, etc.
• Provide the client with cost savings/value adds  whenever possible
• Track and maintain time spent on projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

What We Are Looking For

• 5+ years of experience in Attendee Data Management and Event Technology,  including entry-level meeting planning and coordination with registration and event technology
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms is required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program, including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for managing all technological aspects of event registration, including overseeing registration websites, database management, and troubleshooting technical issues. This role ensures consistency and accuracy of event data, generates lists upon request, and supports the event delivery team with event coordination.

There is a requirement for on-site events to travel domestically or abroad as required.

Your Contributions 

• Advise on the user experience for both pre-event and onsite registration for virtual and in-person events
• Manage the implementation and project management of event registration websites, app builds, and all technological aspects of events
• Troubleshoot and resolve technical issues
• Oversee client communications, including save-the-dates, invitations, registration, and confirmations
• Ensure database accuracy, manage data input, and generate lists as required
• Communicate effectively with internal teams and external clients, addressing queries within service level agreements
• Collaborate with the Event Delivery team on logistics, production, and overall event implementation
• Coordinate event materials, such as name badges, tent cards, place cards, agendas, and signage
• Design and set up registration desk flow
• Serve as the lead contact for attendee management and technology vendors during pre-event and event execution.
• Assist clients with event-related information and coordination
• Create and distribute post-event client surveys
• Provide registration data, analytics, and insights for event performance
• Manage relationships with technology suppliers and negotiate contracts
• Review and reconcile third-party vendor invoices
• Identify opportunities for cost savings and value additions for clients
• Mentor and train staff on current technology and event processes
• Stay informed on emerging technologies, trends, and industry best practices, ensuring the team is kept up-to-date

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• 3 - 5+ years of experience in Attendee Data Management and Event Technology including meeting planning and coordination
• Strong proficiency with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
• Strong proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Experience in integrating customer relationship management software, such as Marketo, Salesforce, and Dealcloud, with event registration management systems such as Cvent
• Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
• Strong project management skills with the ability to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Industry knowledge of new suppliers, services, and best practices
• Able to create best practices and take on new initiatives independently
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilising advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to support clients with event and meeting coordination. 

Domestic and/or international travel may be required with this role.

Your Contributions

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications, including save-the-dates, invitations, registrations, confirmations, and related materials.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements 
• Work with the Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight  into varied elements and event analytics 
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage, etc., where appropriate  
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendor,s including pre-event and during execution
• Create and distribute post-event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliations, e.g., badging/attendee tracking.
• Provide the client with cost savings/value adds  whenever possible
• Track and maintain time spent on projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

What We Are Looking For

• 5+ years of experience in Attendee Data Management and Event Technology,  including entry-level meeting planning and coordination with registration and event technology
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Guest Services Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the guest services team delivers exceptional service to our clients through best-in-class customer service, positivity, and the delivery of world-class events that exceed client expectations. Along with other FIRST team members, the Guest Services Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• Directly manage the team of direct reports, including receptionists and hospitality ambassadors
• Manage direct report scheduling day-to-day and, as needed, for larger-scale events and full-venue buyouts.
• Handles guest-related escalations
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points, and assisting/offering guidance on event registration and guest services
• Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
• Oversee the onboarding/offboarding process and training for all employees
• Ensure the team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients, and anticipate and address potential risks
• Ensure the team is providing value to clients and seeking value-adds where possible
• Partner with the client on various strategic initiatives and projects
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.

What We Are Looking For

• This position requires at least 5-7 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

#LI-TS1 #LI-Onsite

Building a Brand starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

What You Would Get To Do 

The People Partner is responsible for working closely with their aligned group of FIRST Leadership and stakeholders to build organizational and people capability, shaping and implementing effective people activities.

The role has responsibility for advising and influencing decisions on people practices, supporting in the implementation of business strategy through people, and ensuring compliance with legislative requirements and ethics.

Your Contributions 

• Act as a credible and trusted partner for stakeholder group
• Discuss and advise on people policies, procedures and lead employee relations cases to successful outcomes, providing a commercial approach within appropriate procedural and legislative guidelines
• Develop structured recommendations and manage their implementation
• Provide support and guidance with change and organizational initiatives, taking lead on people related project workstreams 
• Coaching and providing feedback to stakeholders to improve people capability
• Challenge managers and leadership where greater understanding is required or where there are considered to be business risks
• Successfully implement People programs (including performance reviews, salary reviews, succession planning) 
• Collaborate effectively with the wider P&C function and disciplines to facilitate the implementation of key people initiatives
• Ensure successful implementation with stakeholder group, gathering and appropriately sharing feedback for continuous improvement
• Deliver a responsive, consistent, and forward-thinking service to stakeholders
• Proactively identify people challenges and develop solutions
• Gather data and insight to support organizational improvements 
• Share and discuss people data with leadership to assist in improved decision-making
• Drive a positive employee experience and culture
• Act as an ambassador of FIRST values and culture
• Create positive interactions with employees at every opportunity
• Support in the delivery of engagement initiatives
• Continuous self-development through research and improving knowledge of HR trends, employment legislation, and best practices
• Attendance at appropriate webinars, forums, events
• Research through appropriate websites and networks
• Knowledge sharing with the wider team

What We Are Looking For 

• Bachelor's Degree Required
• Position requires 5-7 years of experience
• Extensive generalist knowledge of Human Resources
• Employment law knowledge in local region
• Proficiency in using MS Office, Google software, BambooHR
• SHRM-SCP or CIPD Level 5 certification preferred (or equivalent experience) 
• Excellent verbal and written communication skills
• Proven relationship building and influencing skills
• Ability to use data, metrics and evidence to inform and drive decision making
• Resilient multi-tasker
• Application of sound judgment and professionalism
• Maintaining high ethical practices and confidentiality
• No travelling required
• Strong communication skills and empathy for complex issues

United States Residents: The base pay for this position ranges from $95,000 to $110,000. 

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

#LI-SD1 #LI-Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

The Project Director will serve as the strategic and operational lead for a strategic global client while also supporting a small portfolio of additional accounts. The role builds trust and collaboration to strengthen client relationships, drive account growth, and ensure long-term commitment. The Project Director will oversee budgets to balance client satisfaction with profitability and manage supplier and partner relationships to deliver high-quality experiences. They will also act as the primary intake point for new client requests—scoping project needs and partnering with global delivery teams to determine appropriate staffing models. While the role does not currently include direct people management, the Project Director will mentor team members and support their development across the client account.

Your Contributions: 

Client Relationship & Account Management

• Build and maintain trusted client relationships, with a primary focus on one global, strategic account, understanding their business and brand to deliver tailored event solutions.
• Serve as the primary operational liaison for this strategic client while also maintaining oversight of up to 1-4 cross-functional accounts, ensuring service delivery meets client expectations and reflects FIRST’s high standards.
• Provide overall project direction, ensuring all team members adapt workflows, communication styles, and delivery approaches to align with the client’s specific preferences and vision.
• Act as the main point of intake for new business from the client, assessing requirements, scoping project needs, and partnering with global delivery leads to secure appropriate staffing.
• Engage with senior clients, demonstrating industry expertise and a proactive, solutions-driven approach across multiple projects.
• Oversee account budget management, tracking revenue, forecasting future needs, and maximizing cost efficiencies.
• Identify and develop new business opportunities, assisting with proposals, pitches, and account growth strategies.
• Create and maintain account plans, collaborating with internal and external stakeholders to drive tailored solutions and consistent delivery.
• Monitor client contracts, SLAs, and KPIs, providing performance insights to operations leadership and identifying opportunities for improvement.
• Continuously assess and enhance service offerings by gathering feedback, identifying trends, and implementing process improvements.
• Optimize efficiency and service quality by streamlining processes and applying best practices.

Event Delivery & Budget Management

• Lead event delivery on complex or high-visibility projects as needed based on business priorities.
• Manage multiple key events from initial brief to final reconciliation, ensuring effective team leadership and adherence to SOPs and standards.
• Capture key intelligence to drive future performance improvements and share knowledge across the team.
• Guide teams to adjust delivery strategies to meet the unique expectations of this specific client, ensuring consistency across regions.
• Conduct and participate in global site visits and onsite execution, serving as the senior project presence for the client across their international event portfolio.
• Manage global travel needs aligned to the client’s portfolio of events, including site visits, onsite execution, and in-person meetings in locations outside New York.
• Collaborate with Client Services to align on project briefs, build internal teams, and deliver successful events.
• Act as the escalation point for both clients and internal teams, anticipating needs and proactively managing resources.
• Maintain accurate financial records, communicating budget updates and critical financial concerns to management.
• Regularly report on budget status to clients and internal teams, ensuring timely reconciliations within client contracted deadlines.
• Identify opportunities for added value while ensuring overall project and account profitability.
• Foster strong relationships with suppliers and venues, seeking industry innovations and ensuring compliance with performance standards.
• Provide day-to-day direction for team members supporting the client, ensuring clarity of roles, alignment with SOPs, and adaptation to the client's unique workstyle and communication expectations.
• Partner with delivery leads globally to request, onboard, and guide team members assigned to the client, ensuring coverage across regions and time zones.
• Foster strong working relationships across global teams, providing mentorship and leadership in project delivery.
• Lead by example, maintaining a motivated, professional team committed to delivering exceptional client service.
• Support capacity awareness across the team, identifying pressure points and advocating for proper staffing with global delivery leads.
• Foster strong working relationships across global teams, promoting collaboration, knowledge sharing, and consistent standards of service.
• Contribute to organizational strategy by identifying opportunities, addressing challenges, and promoting industry best practices.
• Ensure teams provide value for money to clients while identifying opportunities for added value.
• Act as a liaison between clients and FIRST management to address team-related issues as needed.
• This role does not currently include direct people management, however as the client portfolio grows, the role may evolve to include formal people management responsibilities.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• This role is best suited to a candidate with 8-10+ years of event management and project management experience, preferably in an agency environment.
• Minimum 8+ years’ of combined managerial and event management experience in delivering digital and in-person events with the ability to manage and train teams of people in planning and execution of events
• Experience in working with and managing senior clients
• Extensive experience in event and project management, particularly within an agency environment.
• People management experience preferred
• In-depth knowledge of venues, destinations, and suppliers, with a strong network of established contacts in the region.
• Expertise in event logistics, including registration, conferences, meetings, F&B, and production management.
• Expert in venue selection, contract negotiation, and budget management.
• Familiar with event technology and software, with the ability to analyze event data and metrics.
• Strong organizational, time management, and problem-solving skills, with a proven ability to manage multiple projects under tight deadlines.
• Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively.
• Effective communicator with clients, vendors, and internal teams, building strong interpersonal relationships.
• Demonstrated leadership in a team-oriented environment.
• Creative, proactive, adaptable, and resourceful, with a focus on delivering exceptional event experiences
• This role will have you traveling 40-60% of the time 

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $105,000 to $135,000. This role is also eligible for an annual discretionary bonus.

#LI-HYBRID

#LI-CB1

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

What You Would Get To Do 

The Project Manager is a key member of FIRST’s global Events & Experiences team, delivering exceptional service through superior project management. This role leads, manages, and executes virtual, hybrid, and in-person events worldwide, overseeing the full project lifecycle from concept to reconciliation. Responsible for client relationships, budget management, vendor negotiations, and team leadership, the Project Manager ensures seamless event execution while maximizing efficiency and profitability.

Your Contributions 

• Manage and prioritize the execution of small to mid-sized virtual, hybrid, and in-person events, while supporting the project management of large multi-day events.
• Sourcing, negotiating, contracting and managing supplier selection, increasing profitability where possible
• Liaise with the clients and vendors to ensure all logistics and requirements are fulfilled
• Manage and maintain all event documents to keep the project team aligned, including but not limited to: Operations Decks, Timelines, Budgets, Staffing Plans, etc.
• Coordinate and run virtual events, rehearsals, technical checks with clients, speakers, etc.
• Work directly with hotels and venues to facilitate the needs to the meeting in both pre-planning and onsite delivery of the events
• Manage and work directly with vendors (e.g., florists, gifting vendors, caterers, musicians, furniture rental companies, photographers, etc.)
• As required, work with local partners or authorities to manage permitting or other specific logistics connected to non-standard venues, experiences
• Support other members of the Events & Experiences team when applicable in any of the following capacities: speaker management, one-on-one coordinator, rooms manager, ground transportation, data entry, etc.
• Collaborate with the various internal departments such as Venue Sourcing, Event Technology, Technical Production, Creative & Design and Strategy teams on project elements; by briefing, directing, keeping track of progress in order to be constantly aware and able to present feedback and updates to clients
• Help manage event communications, ensuring any issues or changes that might impact events are escalated or approved through proper channels and are documented
• Follow and adhere to all FIRST standards and practices connected to successful project management
• Create and manage event budgets, including invoicing, reconciliation, and cashflow tracking
• Track time spent to projects to accurately reflect the work being done
• Stay informed about industry trends, suppliers, and best practices, participating in events to expand professional networks
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For 

• 5-7 years of experience
• Proficient with G suite, Zoom and Microsoft Office Suite (including Outlook and Excel, Teams and SharePoint)
• Proficient in Excel Budget management and reconciliation
• Strong presentation creation and formatting skills
• Familiarity with web-based event platforms such as Zoom, vFairs, SpotMe, Cvent, GlobalMeet, and lntrado
• Awareness of Technical Production and Creative Asset Management fulfillment preferred, not required
• Cvent experience preferred
• SalesForce experience desirable
• Very good oral and written communication skills
• Strong attention to detail
• Demonstrated ability to collaborate with colleagues at all levels
• Strong adaptability to situations and ever-changing demands
• Highly organized self-starter with excellent time management skills to handle multiple tasks and meet strict deadlines
• Calm and flexible approach to handling the pressure and stress of ever-changing demands
• Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required for site-visits and on-site management of events
• Resourceful individual with the ability to take direction and work independently; be proactive with ideas and creative problem solving
• Excellent timekeeping
• Strong knowledge of venues and suppliers in key cities
• This role will require travel 40-60% of the time

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth 

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. 

#LI-hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do

Fixed-term contract until December 2026. (Potential to transfer to permanent)

The Project Manager is a key member of FIRST’s global Events & Experiences team, delivering exceptional service through superior project management. This role leads, manages, and executes virtual, hybrid, and in-person events worldwide, overseeing the full project lifecycle from concept to reconciliation. Responsible for client relationships, budget management, vendor negotiations, and team leadership, the Project Manager ensures seamless event execution while maximizing efficiency and profitability.

Your Contributions

• Manage and prioritize the execution of small to mid-sized virtual, hybrid, and in-person events, while supporting the project management of large multi-day events.
• Sourcing, negotiating, contracting and managing supplier selection, increasing profitability where possible
• Liaise with the clients and vendors to ensure all logistics and requirements are fulfilled
• Manage and maintain all event documents to keep the project team aligned, including but not limited to: Operations Decks, Timelines, Budgets, Staffing Plans, etc.
• Coordinate and run virtual events, rehearsals, technical checks with clients, speakers, etc.
• Work directly with hotels and venues to facilitate the needs to the meeting in both pre-planning and onsite delivery of the events
• Manage and work directly with vendors (e.g., florists, gifting vendors, caterers, musicians, furniture rental companies, photographers, etc.) 
• As required, work with local partners or authorities to manage permitting or other specific logistics connected to non-standard venues, experiences
• Support other members of the Events & Experiences team when applicable  in any of the following capacities: speaker management, one-on-one coordinator, rooms manager, ground transportation, data entry, etc.
• Collaborate with the various internal departments such as Venue Sourcing, Event Technology, Technical Production, Creative & Design and Strategy teams on project elements; by briefing, directing, keeping track of progress in order to be constantly aware and able to present feedback and updates to clients
• Help manage event communications, ensuring any issues or changes that might impact events are escalated or approved through proper channels and are documented
• Follow and adhere to all FIRST standards and practices connected to successful project management
• Create and manage event budgets, including invoicing, reconciliation, and cashflow tracking
• Track time spent to projects to accurately reflect the work being done
• Stay informed about industry trends, suppliers, and best practices, participating in events to expand professional networks
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For

• Proficient with G suite, Zoom and Microsoft Office Suite (including Outlook and Excel, Teams and SharePoint) 
• Proficient in Excel Budget management and reconciliation
• Strong presentation creation and formatting skills 
• Familiarity with web-based event platforms such as Zoom, vFairs, SpotMe, Cvent, GlobalMeet, and lntrado
• Awareness of Technical Production and Creative Asset Management fulfillment preferred, not required 
• Cvent experience preferred
• SalesForce experience desirable
• Very good oral and written communication skills
• Strong attention to detail
• Demonstrated ability to collaborate with colleagues at all levels
• Strong adaptability to situations and ever-changing demands
• Highly organized self-starter with excellent time management skills to handle multiple tasks and meet strict deadlines
• Calm and flexible approach to handling the pressure and stress of ever-changing demands
• Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required for site-visits and on-site management of events 

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000-$100,000. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-MV1

Building a Brand Starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

This is a remote role from San Franciso Bay area, estimated to be between 75 to 200 hours a month, workload may vary depending on event needs.  This contract has the potential to transition to full-time based on performance and business needs.

Location: Remote, but must live in San Francisco Bay area of CA

What You Would Get To Do:

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions 

• Full life cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events

United States Residents: This is a contract role paid on an hourly rate between $45 - $65 per hour.

#LI-KM3

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management, including confirming the appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger-scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies, and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post-event wrap-up, including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5-7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organised
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key APAC cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program including 24/7 support, counseling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management, including confirming the appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger-scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies, and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post-event wrap-up, including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5-7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organised
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key APAC cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Location: NY - must reside in NY tri state area (NY/NJ/CT) 3-4 days in NY office, subject to change to 5 days based on business needs.

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key US cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000-$100,000. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-KM1

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at: firstagency.com

Location: NYC 2- 3 days in office (subject to change at any time)

What You Would Get To Do

As the Project Manager/Global Corporate Access Conference & Roadshow logistics, you will organize and plan corporate access meetings (conferences, field trips, non-deal roadshows, bespoke events), which would allow for strategic interactions with prospective or existing investors within the Global Banking and Markets division.

Your Contributions

• Focusing on event logistics, which includes coordinating complex, internal/ external meetings and conference calls (non-deal roadshows, conferences, field trips, etc)
• Client base includes corporate managements and institutional investors (hedge funds, mutual funds)  
• Direct contacts via emails, calls, and Zoom with clients, corporates and investors on meeting details/ideas
• Handles a high volume of emails, supporting internal client teams and external clients (corporates and investors)
• Working closely with the conference lead on organization and data entry for conferences
• Reconcile event attendees post each event and use the internal system to maintain records
• Work on business analytics with a senior member of the team, produce monthly & quarterly reports.  Analyzing statistics and keeping track of the findings.
• Zoom: prepare & arrange details, kick-off Zoom meetings, and reconcile attendees post Zoom meeting
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)
• Travel up to 40% may be required

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• Bachelor’s degree preferred
• 3-5 years of experience in event management, corporate access, or related field
• Excellent interpersonal and communication skills
• Ability to solve problems quickly and efficiently
• Demonstrates a high degree of integrity and confidentiality
•  Advanced working knowledge of the Microsoft Office
• Excellent time management and multi-tasking skills
• Ability to interact with all levels of senior-ranking officers
• Comfortable working in a sometimes hectic, high-pressure environment
• Resourceful, ambitious, and proactive
• A team player with a positive attitude
• Any experience with BuyTheSell (BTS) or other events organizing platforms would be helpful

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $86,200 - $112,100. This role is also eligible for an annual discretionary bonus.

#LI-hybrid

#LI-KM3

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location: New York, NY (Hybrid) Must reside in the tri-state area to be able to go into office 3 days a week, subject to change.

What You Would Get To Do

The Project Manager, Portfolio Specialist will play a pivotal role in delivering high-touch hospitality experiences for the Investment Banking Division of a major financial institution. Acting as the primary point of contact for executive-level dining and event arrangements, this individual will curate and manage high-end dining experiences, cultivate relationships with top-tier restaurants, and ensure seamless execution for senior banking executives and VIP clients.

This role requires an understanding of luxury hospitality, strong relationship management skills, and the ability to anticipate and deliver white-glove service in a fast-paced, high-stakes environment.

Your Contributions 

Concierge & Event Management

• • Plan, coordinate, and execute intimate, high-end dining experiences and events for C-suite executives and VIP clients, ensuring flawless service and attention to detail.
  • Oversee the full event lifecycle, including venue sourcing, contract negotiation, logistics planning, guest management, and budget reconciliation.
  • Cultivate and maintain relationships with top-tier restaurants and hospitality partners to secure priority reservations, exclusive access, and VIP experiences.
  • Work closely with internal banking stakeholders to align dining and event experiences with business objectives, client engagement strategies, and relationship-building goals.
  • Conduct site visits, evaluate new and existing venues, negotiate partnerships, and stay informed on hospitality trends to enhance event offerings.
  • Secure tickets for premium entertainment experiences through direct contacts, brokers, or concierge services, ensuring seamless booking, budget approval, and reconciliation.
  • Prepare detailed client briefings for every dinner and event, track attendees, and maintain a database of concierge activity, integrating insights with broader marketing and event initiatives.
  • Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable as not all Project Manager, Portfolio Specialist have people management responsibilities,  include:
    • Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event
    • Oversee workload of the team ensuring day to day understanding of capacity/pressure points
    • Management of staffing assignments considering individual team members capacities and capabilities 
    • Management of personal development reviews for direct reports
    • Lead and motivate direct reports, encouraging a productive and positive atmosphere
  • Work with the team to ensure adherence to the client’s standards of operation and policies; ensure compliance and risk guidelines are followed
  • Travel up to 40% may be required

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 5-7+ years in event management, corporate hospitality, or luxury concierge services, ideally in the financial or corporate sector with exposure to C-suite executives.
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Experience with event management platforms (e.g., Cvent) to track attendees, budgets, and venue data for reporting and strategic planning.
• Strong network and established relationships within the fine dining and hospitality industry in major cities; knowledge of key restaurants in global financial hubs is a plus.
• Exceptional ability to build and maintain partnerships with high-end venues, vendors, and executive clients.
• Ability to manage multiple high-touch requests simultaneously while maintaining precision and discretion.
• Willingness to work outside traditional business hours to accommodate executive schedules, and a fast paced environment.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $86,000 - $112,000. This role is also eligible for an annual discretionary bonus.

#LI-KM1 #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Roadshow Coordinator III is responsible for planning and executing high-profile roadshows in collaboration with the Corporates, Institutional Equity Sales, Investment Banking, and Capital Markets teams. This role involves extensive coordination of logistics, including travel, accommodations, and virtual meeting arrangements, while maintaining seamless communication with corporate management teams and internal stakeholders. The Roadshow Coordinator will demonstrate strong organizational skills, the ability to work independently, and a commitment to excellence, creativity, and teamwork.

Your Contributions

• Work closely with Corporates, Institutional Equity Sales, Investment Banking and Capital Markets and/or Corporate Access to design and execute roadshows
• Build strong relationships with corporate management teams as well as with other internal constituents
• Heavy calendar management and meeting coordination for investors, clients and internal teams 
• Heavy logistic coordination for in-person roadshows, including, but not limited to, hotels, ground transportation, private air, and commercial air
• Heavy logistics coordination for virtual/hybrid roadshows, including, but not limited to Zoom, conference calls, and large group virtual meetings
• Maintain and communicate logistics, travel schedules, and agendas with corporate contacts, salespeople and other participants for multiple events at the same time
• Reconcile all roadshow expenses
• Source, vet and contract venues for events with client input
• Negotiate with vendors for cost effectiveness as appropriate, commercial focus on the bottom line
• Identify new venues and vendors to differentiate roadshows and provide new experiences to clients
• Arrange conference calls and webcasts, and coordinate ad hoc technology requests
• Provide real-time support for participants, even if after hours, leading up to an event
• Create and send logistical information and coordinate other materials for events as needed
• Must be able to balance a client’s demands and prioritize work based on a high volume book of work
• Able to work independently with specialists and clients with little guidance
• Back up coverage for colleagues as needed within the team 
• Excellent working relationship with managers, clients and peers alike
• Advanced supplier knowledge: ability to negotiate value adds for cost efficiencies or enhanced attendee experience
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For

• 5-8+ years’ experience working on complex Deal Roadshows in the Financial industry
• Strong working knowledge of the Microsoft Office, specifically Excel
• Experience in training teams, both in planning and execution of Roadshows, preferred
• Deal Roadshow experience required
• Highly organized – ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ability to effectively and extensively interact with all levels of senior-ranking officers
• Adaptability to situations and ever-changing demands
• Accessible and responsive always; tasks and requests by client often happen outside of normal business hours - must be available to respond accordingly in accordance with SLAs
• A calm and flexible approach to handling pressure and stress.
• Professional, responsive and polite in extremely difficult circumstances 
• Resourceful, ambitious and proactive
• Creative problem solver and team player

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program, including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

Fixed-term contract - 12 months

The Senior Project Manager  is responsible for supporting the client with their internal and/or client-facing events and conferences while consistently delivering exceptional service through excellent project management and creative solutions. This includes the management of all aspects of the event operation, from initial briefing to reconciliation, including but not limited to project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, gift selection, audio/visual needs, webcasts, staging, speaker selection, execution, reconciliation and so on. 

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Assist with the training of new joiners
• Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable, include:
• Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event
• Oversee workload of the team ensuring day to day understanding of capacity/pressure points
• Management of staffing assignments considering individual team members capacities and capabilities 
• Management of personal development reviews for direct reports
• Lead and motivate direct reports, encouraging a productive and positive atmosphere
• Work with the team to ensure adherence to the client’s standards of operation and policies; ensure compliance and risk guidelines are followed
• Create and closely monitor value adds at every opportunity and demonstrate commercial awareness
• Share knowledge of best practices, new suppliers, services and venues
• Deepen relations with existing clients and maximize on all opportunities to generate new business

What We Are Looking For

• 8-10+ years’ Event Management experience, preferably in the financial services industry or a corporate environment
• Advanced experience of events, conferences, meeting and production management, including but not limited to C-level executive dinners, cocktail receptions, meetings, recognition events, and sponsorships
• Extensive experience with managing senior clients in planning and execution of events
• Experience managing a team of employees is a plus, but not required as not all Senior Project Manager roles have management responsibilities 
• Strong proficiency working in Cvent 
• Strong proficiency with Microsoft Excel and Microsoft Office
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills
• Extensive industry knowledge of new suppliers, venues, services, and best practices with active participation in the industry
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong team player, able to co-plan with colleagues and the client on large scale programs
• Strong ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-hybrid #LI-GR1

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at: firstagency.com

Location: NYC 2- 3 days in office (subject to change at any time)

What You Would Get To Do

As the Senior Project Manager, Corporate Access, Conference & Roadshow Logistics, you will organize and plan corporate access meetings (conferences, field trips, non-deal roadshows, bespoke events), that would allow for strategic interactions with prospective or existing investors within the Global Banking and Markets division.

Your Contributions

• Responsible for working with various internal stakeholders and external clients, planning and executing meetings (non-deal roadshows, conferences).
• Client base includes corporate managements and institutional investors (hedge funds, mutual funds)
• Handles a high volume of emails, supporting internal client teams and external clients (corporates and investors)
• Provides logistics / administrative support in a complex team environment, focusing on coordinating logistics for corporate/investor meetings
• Work on business analytics with senior members of the team, produce monthly & quarterly reports.  Analyzing statistics and keeping track of the findings
• On-site execution for non-deal roadshows, bus trips, and conferences while securing venues, working on itineraries, and handling logistics
• Prepping marketing materials to present to sales
• Zoom: prepare & arrange details, kick-off Zoom meetings, and reconcile attendees post Zoom meeting
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• Bachelor’s degree preferred
• 5–8 years of experience in event management, corporate access, or related field
• Ability to independently lead and manage corporate access events, ensuring high standards are met under strict deadlines.
• Excellent interpersonal and communication skills, with the ability to interact effectively with senior management and diverse stakeholders.
• Highly organized with a meticulous attention to detail; capable of cross-referencing complex data sets and managing high-volume email and call traffic.
• Proven ability to multitask and maintain a calm, flexible approach in high-pressure, hectic environments.
• Demonstrates a high degree of integrity and confidentiality
• Resourceful, ambitious, and proactive
• Creative problem solver and team player with a positive attitude
• Any experience with BuyTheSell (BTS) or other events organizing or scheduling platforms would be helpful
• Travel up to 40%

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $95,500 to $124,200. This role is also eligible for an annual discretionary bonus.

#LI-hybrid

#LI-KM3

Building a Brand Starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

Location: New York (Hybrid, 3 to 4 days in office, subject to change to 5 days at any time)

What You Would Get To Do: 

The Senior Roadshow Coordinator is responsible for planning and executing high-profile roadshows by collaborating with Corporates, Institutional Equity Sales, Investment Banking, and Capital Markets teams. This role involves extensive coordination of logistics, including travel, accommodations, and virtual meeting arrangements, while maintaining seamless communication with corporate management teams and internal stakeholders. The Senior Roadshow Coordinator will demonstrate strong organizational skills, the ability to work independently, and a commitment to excellence, creativity, and teamwork. 

Your Contributions 

• Work closely with Corporates, Institutional Equity Sales, Investment Banking and Capital Markets and/or Corporate Access to design and execute roadshows
• Build strong relationships with corporate management teams as well as with other internal constituents
• Heavy calendar management and meeting coordination for investors, clients and internal teams 
• Heavy logistic coordination for in-person roadshows, including, but not limited to hotels, ground transportation, private air, commercial air
• Heavy logistics coordination for virtual/hybrid roadshows, including, but not limited to Zoom, conference calls, large group virtual meetings
• Maintain and communicate logistics and travel schedules and agendas with corporate contacts, salespeople and other participants for multiple events at the same time
• Reconcile all roadshow expenses
• Source, vet and contract venues for events with client input
• Negotiate with vendors for cost effectiveness as appropriate, commercial focus to the bottom line
• Identify new venues and vendors to differentiate roadshows and provide new experiences to clients
• Arrange conference calls and webcasts and coordinate ad hoc technology requests
• Provide real-time support for participants, even if after hours leading into an event
• Create and send logistical information and coordinate other materials for events as needed
• Must be able to balance a client’s demands and prioritize work based on a high-volume book of work
• Able to work independently with specialists and clients with little guidance
• Back up coverage for colleagues as needed within the team 
• Create training documents for specific events or tasks where applicable, with a proactive approach
• Excellent working relationship with managers, clients and peers alike
• Advanced supplier knowledge: ability to negotiate value adds for cost efficiencies or enhanced attendee experience
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.

• Bachelor's Degree Preferred
• 5-10+ years’ experience working on complex Deal Roadshows in the Financial industry, experience in events, marketing and/or communications
• Strong working knowledge of the Microsoft Office, specifically Excel
• Experience in training teams both in planning and execution of Roadshows. People management experience preferred but not required as not all Senior Roadshow Coordinator roles have people management responsibilities.
• Highly organized – ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ability to effectively and extensively interact with all levels of senior ranking officers
• Adaptability to situations and ever-changing demands
• Accessible and responsive at all times; tasks and requests by client often happen outside of normal business hours - must be available to respond accordingly in accordance with SLAs
• A calm and flexible approach to handling pressure and stress.
• Professional, responsive and polite in extremely difficult circumstances 
• Resourceful, ambitious and proactive
• Creative problem solver and team player
• Travel up to 10%
• Strong communication skills and empathy for complex issues

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $110,000-$150,000. This role is also eligible for an annual discretionary bonus.

#LI-hybrid

#LI-KM3

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team consistently delivers exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Senior Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• Responsible for all aspects of on-site event services delivery, which includes developing processes, training team members, and driving innovations and efficiencies 
• Direct or indirect management of teams, including Team Leads, where applicable, of the EP/EM team for a site location(s)
• Assume responsibility as the most senior member of the on-site Event Services teams for a distinct site location, manage escalations and creatively solve
• Have oversight of team workload, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on the team’s events where required
• Successfully liaise across different levels within the immediate team, the client’s organization, and other vendor partners
• Thoroughly and comprehensively understand how our team supports and executes event services to effectively mentor and support team members onsite
• Identify new and alternative ways of approaching FIRST’s event management and event production offering to clients by collecting feedback, identifying trends and implementing changes, including ongoing development and review of planning, execution and post-event processes
• Drive team development and skills through consistent cross-functional training and supporting a strong and engaging performance program across the team, clearly outlining development of skills, attributes and growth, and providing feedback to team members on an ongoing basis
• Ensure policies and procedures resources are updated, complete and available and that staff are adhering to these resources
• Handle event escalations as needed and actively review and discuss post-event feedback, highlighting issues and ensuring that they will be escalated and resolved accordingly, and apply forward-thinking issue mitigation
• Provide input and feedback on big picture opportunities, issues, and challenges within the organization supporting the Event Management Campus/Regional Leader
• Motivate the team to work efficiently, be knowledgeable of best practices, new suppliers, services, and venues, and to be proactive with ideas and creative solutions
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Partner with FIRST People & Culture on company initiatives, recruiting, and employee relations matters
• Partner with leadership and the client on various strategic initiatives and projects

What We Are Looking For

• At least 10 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example
• High level of proficiency in the delivery of high-quality events 
• Ability to work fully onsite
• Excellent written and oral communication skills with the ability to build and maintain relationships across clients and stakeholders at all levels in a fast-paced environment
• Decision maker and creative problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• This role will require flexibility to be deployed across the campus as required and work outside of standard hours as business needs dictate

#LI-TS1 #LI-Onsite

At FIRST, we’re always looking for passionate, talented, and driven individuals to join our growing network of professionals. Whether you’re an experienced event specialist or just starting your career, we’d love to hear from you.

While joining our talent pool is a great way to stay connected, we still encourage you to apply directly for any roles that align with your skills and experience on our careers page to ensure you are considered immediately. If you don’t see a current opening that’s the right fit, feel free to submit your CV here to be considered for future opportunities.

What We’re Looking For

We’re interested in hearing from candidates across a variety of functions, including (but not limited to):

• Project & Event Management

• Marketing & Communications

• Creative & Design

• Client Services & Account Management

• Operations, Logistics & Production

• Technology & Digital Solutions

• Finance, HR & Business Support

If you’re proactive, collaborative, and committed to delivering excellence, you’ll fit right in at FIRST.

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

The Account Director plays a key role in managing client relationships and supporting the strategic development of assigned account(s). This role is responsible for ensuring the successful delivery of programs, driving client satisfaction, and contributing to revenue growth opportunities. 

Acting as a trusted partner to clients and an internal leader, the Account Director oversees account performance, supports financial management, and contributes to long-term account planning. The Account Director demonstrates strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery.

Your Contributions 

Account Leadership & Client Growth 

• Act as the primary point of contact and strategic advisor for assigned clients 
• Build and maintain strong client relationships, ensuring long-term partnerships and continued growth opportunities.
• Maintain account plans and  develop a pipeline of growth opportunities across the client’s business
• Conduct monthly updates  and lead  quarterly account reviews
• Monitor monthly performance against annual targets, proactively identifying gaps and implementing actions to close them.
• Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth

Contract & Financial Oversight 

• Manage contract negotiations and renewals, collaborating with shared services
• Monitor client contracts, service level agreements (SLAs), and key performance indicators (KPIs) to ensure service excellence.
• Collaborate with the Commercials Team to manage account budgets, forecasts, and financial performance, ensuring accuracy and account profitability
• Follow client invoice and finance processes
• Analyze historical information and trends to provide insights for current fiscal status
• Identify future opportunities and track in CRM system
• Manage and execute client requests for Compliance and Account related matters
• Maintain accurate reporting in internal systems such as CRM (Salesforce), ensuring visibility into pipeline, performance metrics, and financials

Business Development & Growth 

• Act as the primary point of contact and strategic advisor for assigned client
• Build and maintain strong client relationships, ensuring long-term partnerships and continued growth 
• Identify new opportunities and develop proposals for account growth  
• Qualify all new business opportunities and pull in the needed expertise and capability from across FIRST as well as externally to deliver on commitments to clients
• Proactively look for ways to streamline processes, identify best practices and new solutions

What We Are Looking For

• Bachelor's Degree Preferred
• Position requires 8-10 years of experience
• 8+ years’ client management experience, delivering exceptional service to large client accounts
• Strong and consistent track record of meeting and exceeding account/departmental targets and objectives
• Experience with corporate/financial clients is highly preferred
• 3+ years’ event management experience highly preferred
• 20-40% Requirement to travel domestically and may require international travel when necessary

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $$105,444 - $121,261. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

#LI-HYBRID

#LI-SD1

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Team Lead, Event Management, will assume a key role within the organisation by leading and motivating colleagues in ways that enhance working relationships and embody FIRST values and our client’s brand. The individual will ensure the project team consistently delivers exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Team Lead, Event Management, will represent the FIRST Solutions brand on-site at a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• The Team Lead, Event Management, works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirmed space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the onboarding/offboarding process for all employees
• Ensure team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For

• This position requires at least 8-10 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an embedded team member for one of our Solutions accounts at a well-known technology company and serve as Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will lead the technical production elements for high-profile events and directly manage team members on the account to ensure high-quality event delivery. You’ll liaise with FIRST teams and our client on a daily basis.

For events, the goal is to provide a seamless technology experience for all attendees, press, and partners, and to create a more efficient and reliable technical environment for event staff and vendors.

Your Contributions

• Lead on all aspects of on-site service delivery, which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
• Generate detailed reporting to provide insight into the health of studios, space utilization, finances, staffing, and client satisfaction
• Partner with Production leadership to ensure SOP’s are executed to the desired standards, and that all risk is identified in a timely manner
• Manage FIRST team members, which could include specialists, technicians, and freelancers at this facility
• Partner with Production Leadership to ensure all technically complex and high-profile events are executed flawlessly
• Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
• Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
• Provide technical, operational and production support to a number of on-site meeting spaces
• Work closely with clients to establish A/V and staging layouts as well as budgets for events 
• Staff, administer and maintain the event calendar for FIRST team members
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports
• Liaise with the Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions for the account
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Oversee the onboarding and training/offboarding process for all employees on the account
• Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
• Advise on best options and set up for venues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure the team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Provide input/feedback on big picture opportunities, issues, and challenges within the organization
• Manage and promote communications to all team members to ensure maximum efficiency
• Manage process requests and projects to/from the FIRST Main Office
• Ensure the team maintains positive relationships with client
• Lead and motivate the team to work efficiently
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues, and to be proactive with ideas and creative solutions
• Develop, mentor, and provide feedback to team members on an ongoing basis

What We Are Looking For

• This position requires at least 8-10 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example are essential
• Expert/in-depth understanding of the latest Audio/Visual technology and advancements, including lighting, audio/video, rigging and power
• High level of proficiency in the technical delivery of high-quality events
• Video output experience with expert technical understanding of systems
• Extensive experience operating event production systems
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Expert knowledge of 2D and 3D CAD (Vectorworks) preferred
• Experience managing day-to-day changes at every level of detail
• Willingness to travel as needed
• Familiarity with labour union rules (applicable only to the USA and certain parts of EMEA)
• Ability to manage many projects at once with varying levels of production complexity
• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing
• Ability to work onsite
• This role will be assigned to a primary location, but will require flexibility to be deployed to support across the campus as required

#LI-TS1 #LI-Onsite

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

The Team Operations Lead, Embedded Solutions is embedded within a client account and acts as a primary partner to the account’s operational and team leadership, ensuring the smooth day-to-day functioning of the event delivery organization in AMRS and EMEA. This role acts as a key operational partner to the team, translating data, reporting, and workflow oversight into clear actions that strengthen operational discipline and support consistent, high-quality event delivery.

Combining strong business acumen, analytics capability, and operational oversight, the Team Operations Lead, Embedded Solutions helps drive performance across the team through KPI tracking, resource coordination, process governance, and operational reporting. The role balances strategic insight with hands-on execution, enabling leadership to make informed decisions while ensuring operational discipline across daily workflows.

Your Contributions 

Operational Leadership & Team Support

• Act as the primary partner to the operational leadership team for a dedicated account that provides services in AMRS and EMEA, supporting day-to-day management of event operations and ensuring team workflows run efficiently.
• Provide operational oversight across event delivery activities, ensuring alignment with client expectations, internal standards, and performance metrics.
• Support leadership in preparing and facilitating operational reviews, team forums, and governance meetings including Quarterly Business Reviews (QBRs).
• Support or lead initiatives to improve processes, timelines, and tools that enhance consistency, efficiency, and operational effectiveness.
• Provide ongoing support to Operational Leadership, assisting with ad-hoc requests and operational priorities as they arise.
• Serve as backup for Operations Leadership, providing coverage and maintaining continuity during periods of PTO or absence.

Data, Reporting & Operational Insights

• Manage operational reporting across the account, including KPI tracking, BOW analysis, and performance dashboards.
• Translate operational data into clear insights and recommendations that inform leadership decision-making.
• Develop and maintain reporting tools, trackers, and dashboards that support operational transparency and performance management.
• Manipulate and analyze large datasets using advanced Excel skills to identify trends, risks, and opportunities.
• Support time tracking and capacity analysis to inform resourcing and operational planning.

Resourcing & Team Operations

• Coordinate and manage the end-to-end onboarding process for new team members across AMRS and EMEA, ensuring a smooth and consistent integration into the team.
• Partner with leadership on candidate screening and interviews to help identify and onboard the right operational talent.
• Ensure new hires are effectively integrated into team processes, tools, and workflows.
• Support learning and development initiatives that strengthen operational capability and knowledge sharing across the team.
• Manage and maintain oversight of overtime forecasting, budgeting, and actuals for the team, ensuring alignment with commercial targets and proactively identifying risks, variances, and opportunities that may impact financial performance.
• Assist managers in addressing operational challenges, including workload balancing and prioritization.
• Coordinate responses to client-driven operational requests and internal leadership priorities.
• Maintain visibility into team capacity, utilization, and event allocation to support balanced workloads.
• Work with leadership to deploy bench resources effectively across projects and regions  to meet delivery needs.

Process Governance & Continuous Improvement

• Ensure adherence to Standard Operating Procedures (SOPs) and established operational frameworks across the event delivery team.
• Monitor day-to-day operational workflows, identifying opportunities to improve efficiency, scalability, and overall service quality.
• Lead or support initiatives that refine and streamline operational processes to enable consistent and scalable event delivery.
• Maintain clear and accurate documentation, ensuring operational standards and processes are well understood and consistently applied.
• Support internal team communication by coordinating updates, sharing operational insights, and promoting knowledge exchange across the account team.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• 8–10 years of experience in event operations, program management, or operational leadership, ideally within a corporate or agency environment.
• Event management or event operations experience is strongly preferred.
• Bachelor’s Degree preferred.
• Strong operational mindset with the ability to translate business goals into structured workflows and processes.
• Experience using data and analytics to inform operational decisions.
• Advanced Excel skills including data manipulation, formulas, and pivot tables.
• Strong PowerPoint skills with experience creating business-focused presentations and reporting materials.
• Demonstrated ability to manage multiple operational workstreams simultaneously.
• Excellent facilitation and communication skills with confidence supporting leadership forums and operational meetings.
• Strong organizational discipline with meticulous attention to detail, a strong sense of urgency, and consistent follow-through.
• Ability to operate independently while partnering closely with leadership in complex client environments.
• Exceptional verbal and written communication skills, paired with professionalism, discretion, and confidentiality when handling sensitive information and materials.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $105,600 - $121,400. This role is also eligible for an annual discretionary bonus.

#LI-Hybrid #LI-KM1

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide, including ours, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. 

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. 

At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. 
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do

The Venue Sourcing Manager will consistently deliver exceptional service to our clients through excellent meetings management. This position is an integral part of our Venue Sourcing/ Client Solutions team and will be responsible for managing the venue sourcing process for various events as a dedicated resource within our Solutions division for a management consultancy firm.

The ideal candidate for this role will have excellent communication and negotiating skills and the ability to successfully manage stakeholder relationships. This person should also have excellent knowledge of hotels and venues nationwide, having built relationships with these venues and negotiated contracts.

RESPONSIBILITIES

• Venue Sourcing & Contract Management
• Provide site selection services for meetings and events
• Review venue contracts and client addendums for accuracy and negotiate where applicable
• Develop and submit RFP’s (Request for Proposals) via Cvent
• Consolidate information to fulfil client reporting requirements
• Ensure CVENT is kept up to date
• Manage complex space, rates, costs, concessions, and terms of contract agreements negotiations
• Ensure allocated work is correctly logged and updated for venue sourcing monthly reports to management
• Cultivate and maintain relationships with internal and external clients and suppliers
• Create and maintain best practices and SOP for venue sourcing across the team
• Maximize and closely monitor opportunities for increasing value adds, savings, and cost efficiencies
• Field questions and offer advice to team members to assist with VS creative problem solving
• Work with Operations Lead to create client reporting to maintain our SLA, drive better procurement and team structure.
• Manage and ensure SLA’s (Service Level Agreements) are monitored and achieved throughout the venue sourcing process
• Contribute to the creation and deepening of a knowledge bank of venues, hotels, destinations, and services that ensures the FIRST team are providing expert advice and recommendations to clients
• Conduct site visits as required

QUALIFICATIONS

• Extensive event management or venue sourcing experience (familiarity with both an agency environment and financial or consulting clients is preferred)
• Advanced project management skills, including budget creation, management, and reconciliation
• Experience with high-level conference and meeting management
• Exceptional ability to establish relationships and maintain a positive rapport with clients, vendors, and suppliers
• Excellent oral and written communication skills
• Advanced negotiating, risk management, and contracting skills
• Knowledge of venues in regional destinations
• Strong knowledge of Cvent eRFP and budgeting modules
• Good/advanced working knowledge of the MS Office Suite
• Creative problem solver, resourceful, team player
• Calm and flexible approach to handling the pressure and stress of ever-changing demands
• Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines
• Ambitious and proactive
• Willing to travel when required

PREFERRED QUALIFICATIONS

• Strong working knowledge of key domestic and international destinations including venues and suppliers
• Demonstrated ability to collaborate with colleagues at all levels
• Experience with International events is a plus
• Experience with mentoring junior team members
• Demonstrate advanced client communication skills

ADMINISTRATION & GENERAL

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Ensure knowledge is shared within the team to enable them to work smarter
• Accurate adherence to the company’s time tracking policies and systems
• Work on ad hoc requests as required

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do

This role is primarily responsible for leading and managing a team of corporate event planners, overseeing delivery across multiple client and company initiatives, and supporting C-level and senior stakeholders. The Team Lead works closely with the Team Manager on a dedicated client account, providing strategic and on-the-ground insight into the client’s business. The Team Lead also maintains key client relationships and provides oversight across event planning, venue sourcing, attendee data management, roadshows, or event technology, depending on role alignment.

Your Contributions

• Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client's business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organisational picture
• Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process
• Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem-solving and knowledge sharing. Manage vacation schedules and approve monthly expenses.
• Ensure the team maintains strong, positive relationships with clients
• Collaborate with the Team Manager to ensure development opportunities, adequate business coverage, and continuity, including succession planning
• FIRST ambassador: participate and engage with FIRST initiatives and extracurricular activities where possible
• Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale
• Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes
• Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues, and to be proactive with ideas and creative solutions
• Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimising workflows, particularly during periods of change
• Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements
• Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis
• If applicable, this role may be required to support a book of work for planning, venue sourcing, attendee data management, roadshow management or event technology, depending on the role alignment within a specific client account, which includes end-to-end project management for the book of work assigned
• Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations
• Travel for on-site management when necessary

What We Are Looking For

• People management experience preferred
• Advanced experience of events and conferences, including but not limited to C-level executive events, cocktail receptions, meetings and conferences 
• Experience with venue sourcing, including extensive knowledge in  contracting, negotiation and commission collection, may be required
• Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager, may be required
• Experience with virtual platforms, including but not limited to Zoom, Webex and On24, may be required
• Extensive experience in working with and managing senior clients
• Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Strong proficiency with Microsoft Office, specifically Excel
• Extensive industry knowledge of new suppliers, venues, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Ability to create best practices and take on new initiatives independently
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Leadership/influencing/negotiation and decision-making skills

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do

The Associate Attendee Data Manager will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Associate Attendee Data Manager will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. This role also manages room blocks, activity scheduling and onsite execution support including post-event attendee reporting. 

Location: Remote but must reside in Miami FL 

Domestic and/or international travel may be required with this role. Required travel 20-40%.

Your Contributions

• Working with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
• Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
• Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
• Assist attendees and stakeholders with any questions regarding registration
• Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information 
• Generating attendee, rooming and activity lists upon request
• Manage room blocks and coordinate with hotels, when applicable
• Manage and coordinate ground transportation with clients and transportation companies as needed
• Responding to all client email within agreed upon SLAs
• Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
• Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
• Support event project managers on overall program logistics, production and implementation, when applicable
• Manage post-event attendee reporting
• Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed

What We Are Looking For

• 2-4 years of experience in Attendee Data Management and Event Technology including entry level meeting planning and coordination
• Strong working knowledge of Cvent is a plus
• Proficient with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms 
• Prior experience with other event platforms such as StarCite, Eventbrite, etouches or other registration website platforms is preferred
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Industry knowledge of new suppliers, services, and best practices
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $55,600 - $63,900. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-remote #LI-KM1

• Requires leadership of multi-service and/or global remit for a dedicated account or portfolio of accounts.
• Manage Team Leads, oversee team vacation schedules, and ensure constant client coverage. This includes oversight of the broader team.
• Collaborate with Team Leads to assess workload, team capacity, and identify pressure points. Manage resource allocation considering team members' skills, capacities, and career development.
• Oversee individual development plans and succession planning. Provide guidance for continuous improvement and focus team members on their growth. Ensure the execution of mid-year and year-end performance reviews.
• Identify and address performance issues or challenges that affect productivity, escalating concerns as necessary. Encourage open communication for rapid resolution.
• Ensure the team meets SLAs, tracks KPIs, and achieves event performance objectives. Promote smart working practices to improve team efficiency.
• Ensure adherence to SOPs, maintain accurate event documentation, and facilitate smooth transitions between team members. Support knowledge sharing within the team and across departments.
• Maintain positive client relations and ensure compliance with all client policies, legal, and compliance requirements. Act as a liaison between the team and the client, updating as needed.
• Coordinate bi-weekly team meetings, including content and agenda management.
• Provide guidance on creative problem-solving, monitor team performance, and support training initiatives.
• Work with the People & Culture team to recruit and develop talent, including overseeing training requirements and supporting leadership in hiring for open roles
• Lead onboarding for new team members, ensuring smooth transitions and effective induction processes.
• Partner with FIRST Leadership to ensure alignment on global initiatives and knowledge sharing. Engage as a member of the leadership team by providing input/feedback on the big picture.
• Oversee time tracking, ensure compliance, and address reporting issues. Analyze time tracking data and manage the quality control of inputs.
• Oversight and ownership of the general reporting required for QBRs.
• Support Account Director in conjunction with Operations leadership and own defined components of the RFP / contract renewal process.
• Strengthen relationships with client leadership and internal stakeholders.
• Provide feedback and support on key initiatives and refine processes for efficiency.
• Lead the development of the FIRST/Client SOP manual and ensure the team follows best practices.
• Identify opportunities for cost savings, value adds, and efficiency improvements across workflows.
• Monitor and manage monthly expenses and invoicing.
• Work with the FIRST account team and FIRST leadership to identify opportunities for expansion, process improvements, and reengineering in service delivery.

• 10+ years’ event management experience, preferably in the financial services industry or a corporate environment
• 3+ years’ of people management experience, including a proven track record of managing and training teams. Experience managing lower-level managers with oversight of the broader team
• Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences
• Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required
• Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required
• Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required
• Extensive experience in working with and managing senior clients
• Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Strong proficiency with Microsoft Office, specifically Excel
• Extensive industry knowledge of new suppliers, venues, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Leadership/influencing/negotiation and decision-making skills
• Travel up to 20%

• Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-KM3

#LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Associate Event Technology Manager.

The Associate Event Technology Manager will oversee high-quality operations in technology, event websites/apps, data management, and analytics. They will consistently deliver exceptional service to our clients through project management, demonstrate a keen eye for detail, and report to the Event Technology Team Lead.

Your Contributions

• Implementation, build and project management of standard event registration websites, app builds and all technological aspects of our events
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, feedback surveys etc
• Build relationships and effectively communicate with internal and external clients over the phone, in person and via email
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
• Manage onsite registration and take responsibility for all registration collateral and equipment management, and develop registration desk flow design and set up
• Be a contact for attendee management and technology vendors, including pre-event and during execution
• Responsible for all registration collateral and equipment management
• Provide insight into the user experience of all pre-event and onsite registration for both virtual and in-person events
• Ability to travel domestically and internationally in support of client events
• Escalate any challenges as necessary to ensure the effective resolution of issues
• Support other members of the department as needed on ad-hoc projects

What We Are Looking For

• Experience required, including meeting planning and coordination, including event and registration technology
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
• Highly motivated, able to work independently
• Exhibit a strong work ethic, patience, and a winning attitude
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
• Ability to manage multiple projects simultaneously
• Proficiency with Microsoft Office – specifically with Excel and PowerPoint
• Strong oral and written communication skills
• Customer focus and approachable demeanour
• Excellent time management skills
• Independent and critical thinker with a keen sense of judgement
• Quick and strategic problem solver
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms (preferred but not essential)
• Some knowledge of programming, such as computer coding (HTML, CSS and/or JavaScript) (preferred but not essential)

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location: Jersey City, NJ / Hybrid (3 days in office, subject to change at any time), must reside in tri state area to commute to work.

What You Would Get To Do:

The Associate Event Technology Manager supports the delivery and execution of event technology solutions, including registration websites, event platforms, and data management, working closely with clients and internal event delivery teams. The role is responsible for building, configuring, and supporting event technology platforms, managing event databases, and producing accurate reporting using advanced Microsoft Excel skills. This position also provides technology and coordination support for live events and meetings as required, helping to ensure event technology is implemented effectively and contributes to a smooth overall event experience.

Domestic and/or international travel may be required with this role.

Your Contributions 

• Lead the end-to-end implementation and project management of event registration websites, mobile apps, and related event technology platforms for assigned events, from initial setup through live execution and post-event closeout.
• Act as a primary point of contact for clients on event technology matters, maintaining direct communication and confidently representing the agency’s technical expertise. Provide informed recommendations on platform selection, attendee experience design, and implementation approaches based on event objectives.
• Configure, test, and execute event technology systems, balancing multiple concurrent projects while managing timelines, dependencies, and deliverables across internal teams, vendors, and clients.
• Proactively troubleshoot and resolve technical issues, both remotely and onsite, exercising sound judgment to address challenges without the need for constant senior escalation.
• During live events, serve as the lead onsite Event Technology representative when assigned, overseeing registration desk operations, system performance, and onsite troubleshooting, and directing supporting team members as required to ensure seamless delivery.
• Manage all technology-related client communications, including save-the-dates, invitations, registration process, confirmations, post-event surveys, and system-driven attendee communications.
• Oversee database and list management, ensuring accuracy, consistency, compliance, and effective segmentation. Produce registration reports, year-on-year comparisons, attendance insights, and event analytics to support decision-making.
• Coordinate the production and execution of technology-enabled event materials such as name badges, tent cards, place cards, signage, agendas, confirmations, and departure notices, where applicable.
• Partner closely with Event Delivery, Production, and Content teams to ensure event technology is fully integrated into overall programme logistics and onsite operations.
• Contribute to budget development support by gathering and validating technology-related costs, liaising with vendors, identifying cost efficiencies or value-add opportunities, and supporting post-event reconciliation and follow-up. While not a direct budget owner, inputs materially inform budget and resourcing decisions.
• Design and support registration desk flow and onsite setup, ensuring efficient attendee check-in experiences and operational readiness.
• Create and distribute post event client surveys
• Maintain comprehensive event documentation, files, and records in line with standard operating procedures, compliance requirements, and audit standards, ensuring continuity across teams and projects.
• Actively contribute to the continuous improvement of the Event Technology function by sharing learnings, communicating platform or vendor updates, and recommending process improvements or best practices that enhance consistency and quality across the team.
• Accurately track and record time spent on projects to ensure transparency, resource planning, and commercial accuracy.

What We Are Looking For  

• Bachelor's Degree preferred
• 2-4+ years of experience in Attendee Data Management and Event Technology,  including entry level meeting planning and coordination with registration and event technology
• Advanced proficiency in Microsoft Office, with a strong emphasis on Excel (including functions such as VLOOKUP) and working knowledge of PowerPoint.
• Proficiency with event registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, or similar systems.
• Experience with virtual meeting and event platforms including Zoom, WebEx, Intrado, GlobalMeet/TalkPoint, SpotMe, Concise Chime, or comparable technologies.
• Working knowledge of integrating customer relationship management tools (e.g., Marketo, Salesforce, DealCloud) with event registration and management platforms.
• General knowledge of HTML and CSS is a plus; additional programming or scripting experience is advantageous but not required.
• Strong project management skills, with the ability to manage multiple projects and competing priorities simultaneously.
• Clear, professional written and verbal communication skills, with the ability to engage effectively with clients, vendors, and internal teams.
• Client-focused, adaptable, and approachable, with the ability to adjust communication style to meet varying client needs and working environments.
• Motivated self-starter with the ability to follow direction, work independently, and apply innovative thinking when solving problems.
• Awareness of industry suppliers, emerging technologies, and best practices within event technology.
• Flexible and willing to work outside standard business hours, including evenings and weekends, and to travel or provide remote support for live events as required.
• 20%-40% Travel Requirement
• Very good communication and social skills

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth 

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. 

United States Residents: The base pay for this position ranges from $60,000 to $82,000. This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

#LI-SD1 #LI-Hybrid