Building a Brand starts with a Story 

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location:  NYC - hybrid 3 days a week, subject to change to 5 at anytime.

What You Would Get To Do

The Associate Project Manager, Portfolio Specialist provides essential support in delivering high-touch hospitality experiences for the Investment Banking Division of a major financial institution. This role assists with executive-level dining and event arrangements, helping to coordinate high-end dining experiences, manage reservations, and liaise with top-tier restaurants to ensure seamless execution for senior banking executives and VIP clients.

Working closely with the broader events team, this position requires strong attention to detail, organizational skills, and a commitment to delivering exceptional service. The ideal candidate has a passion for luxury hospitality, thrives in a fast-paced environment, and is eager to contribute to a world-class client experience.

Your Contributions 

Concierge & Event Support

• Assist in tracking event attendees, budgets, and venue data within event management platforms (e.g., Cvent) to support strategic planning and reporting.
• Manage documentation, compile guest lists, coordinate approvals, and maintain organized records for concierge-related events and experiences.
• Support the booking process for executive dining experiences and entertainment requests, liaising with vendors and ensuring accurate scheduling and confirmations.
• Help with venue research, contract tracking, and invoice processing to ensure seamless event execution.
• Responsible for accurate and timely budgeting, invoicing, and reconciliation of events, ensuring all financial aspects are properly documented and processed.
• Assist in compiling client briefings for executive-level dinners and events, ensuring all relevant attendee details are documented.
• Stay informed on new restaurant openings, hospitality trends, and VIP entertainment options to support event planning efforts.
• Work closely with internal banking teams to collect invitee lists, manage RSVP tracking, and ensure alignment on event objectives.
• Keep team members and internal stakeholders well informed of all relevant logistical information, ensuring timely and effective updates as needed.
• Work with the team to ensure adherence to client standards of operations and best practices.
• Share knowledge of best practices regarding new suppliers, services, and venues while proactively integrating improvements and creative solutions into future events.
• Always look for opportunities to enhance experiences, raise the bar at each event, and proactively suggest ideas and solutions.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 2-4+ years of experience in event coordination, hospitality, corporate services, or administrative support.
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Strong attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment.
• Experience with data entry, reporting tools, and event management platforms (e.g., Cvent, Excel, CRM systems) is a plus.
• Good written and verbal communication skills, with the ability to interact professionally with executives, vendors, and stakeholders.
• Proactive approach to handling logistics, troubleshooting challenges, and ensuring seamless execution of hospitality services.
• Willingness to work occasional evenings or weekends to support executive schedules as needed in this fast paced environment.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000 - $91,000. This role is also eligible for an annual discretionary bonus.

#LI-KM1 #LI-Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

Location: New York, NY (Hybrid) Must reside in the tri state area to be able to go into office 3 days a week, subject to change at anytime

What You Would Get To Do

As the Conference Allocations Coordinator, you will schedule meetings between investors and C-level executives for small and large-scale Corporate Access Conferences, prepare schedules for corporate management teams, and consistently deliver exceptional service to our clients by utilizing excellent organizational and customer service skills.

Domestic and/or international travel may be required with this role up to 40%.

Your Contributions 

• Meeting coordination for investors, internal teams, and corporate clients for corporate access events
• Work closely with Corporate Access Specialists, Corporates, Research, Institutional Equity Sales, and Investment Banking to coordinate and allocate Corporate Access Days and Conferences
• Build strong relationships with Corporate management teams as well as with other internal constituents
• Allocate 1x1 and group meetings for Conferences of varying sizes and different degrees of complexity as lead or support
• Maintain and distribute conference schedules
• Action schedule changes on corporate and investor schedules in a timely manner
• Proactively manage and respond to a high volume of emails received in a shared team inbox
• Work with the Sales team to understand the account base and investor growth potential
• Coordinate and communicate meeting details with Corporate contacts and the Sales team
• On-site management of the 1x1 desk for Conferences as necessary, manage last minute changes and requests
• Day-of-event execution for virtual or in-person event needs
• Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 1-2 + years’ Corporate Access Meetings experience, heavy administrative support, and/or meeting coordination required
• Bachelor's degree preferred or equivalent practical experience
• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• Working knowledge of Dealogic / Conference Manager a plus
• Project Management experience, preferably in the financial services industry or a corporate environment
• Ability to manage multiple projects simultaneously
• Attention to detail and ownership of projects
• Highly organized with the ability to work in a high-pressured environment
• Excellent written and oral communication skills at all levels
• Lead by example, fostering a positive environment
• Ability to create best practices and take on new initiatives independently
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $63,500 - $72,000. This role is also eligible for an annual discretionary bonus.

Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-KM3

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Location: NY - must reside in NY tri state area (NY/NJ/CT) 3-4 days in NY office, subject to change to 5 days based on business needs.

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting 
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5–7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organized
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key US cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000-$100,000. This role is also eligible for an annual discretionary bonus.  

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-hybrid #LI-KM1

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. 

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. 

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com 

Location: New York, NY (Hybrid) Must reside in the tri-state area to be able to go into office 3 days a week, subject to change.

What You Would Get To Do

The Project Manager, Portfolio Specialist will play a pivotal role in delivering high-touch hospitality experiences for the Investment Banking Division of a major financial institution. Acting as the primary point of contact for executive-level dining and event arrangements, this individual will curate and manage high-end dining experiences, cultivate relationships with top-tier restaurants, and ensure seamless execution for senior banking executives and VIP clients.

This role requires an understanding of luxury hospitality, strong relationship management skills, and the ability to anticipate and deliver white-glove service in a fast-paced, high-stakes environment.

Your Contributions 

Concierge & Event Management

• • Plan, coordinate, and execute intimate, high-end dining experiences and events for C-suite executives and VIP clients, ensuring flawless service and attention to detail.
  • Oversee the full event lifecycle, including venue sourcing, contract negotiation, logistics planning, guest management, and budget reconciliation.
  • Cultivate and maintain relationships with top-tier restaurants and hospitality partners to secure priority reservations, exclusive access, and VIP experiences.
  • Work closely with internal banking stakeholders to align dining and event experiences with business objectives, client engagement strategies, and relationship-building goals.
  • Conduct site visits, evaluate new and existing venues, negotiate partnerships, and stay informed on hospitality trends to enhance event offerings.
  • Secure tickets for premium entertainment experiences through direct contacts, brokers, or concierge services, ensuring seamless booking, budget approval, and reconciliation.
  • Prepare detailed client briefings for every dinner and event, track attendees, and maintain a database of concierge activity, integrating insights with broader marketing and event initiatives.
  • Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable as not all Project Manager, Portfolio Specialist have people management responsibilities,  include:
    • Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event
    • Oversee workload of the team ensuring day to day understanding of capacity/pressure points
    • Management of staffing assignments considering individual team members capacities and capabilities 
    • Management of personal development reviews for direct reports
    • Lead and motivate direct reports, encouraging a productive and positive atmosphere
  • Work with the team to ensure adherence to the client’s standards of operation and policies; ensure compliance and risk guidelines are followed
  • Travel up to 40% may be required

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need accommodation at any stage of the recruitment process. 

• 5-7+ years in event management, corporate hospitality, or luxury concierge services, ideally in the financial or corporate sector with exposure to C-suite executives.
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Experience with event management platforms (e.g., Cvent) to track attendees, budgets, and venue data for reporting and strategic planning.
• Strong network and established relationships within the fine dining and hospitality industry in major cities; knowledge of key restaurants in global financial hubs is a plus.
• Exceptional ability to build and maintain partnerships with high-end venues, vendors, and executive clients.
• Ability to manage multiple high-touch requests simultaneously while maintaining precision and discretion.
• Willingness to work outside traditional business hours to accommodate executive schedules, and a fast paced environment.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $86,000 - $112,000. This role is also eligible for an annual discretionary bonus.

#LI-KM1 #LI-Hybrid

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

The Team Operations Lead, Embedded Solutions is embedded within a client account and acts as a primary partner to the account’s operational and team leadership, ensuring the smooth day-to-day functioning of the event delivery organization in AMRS and EMEA. This role acts as a key operational partner to the team, translating data, reporting, and workflow oversight into clear actions that strengthen operational discipline and support consistent, high-quality event delivery.

Combining strong business acumen, analytics capability, and operational oversight, the Team Operations Lead, Embedded Solutions helps drive performance across the team through KPI tracking, resource coordination, process governance, and operational reporting. The role balances strategic insight with hands-on execution, enabling leadership to make informed decisions while ensuring operational discipline across daily workflows.

Your Contributions 

Operational Leadership & Team Support

• Act as the primary partner to the operational leadership team for a dedicated account that provides services in AMRS and EMEA, supporting day-to-day management of event operations and ensuring team workflows run efficiently.
• Provide operational oversight across event delivery activities, ensuring alignment with client expectations, internal standards, and performance metrics.
• Support leadership in preparing and facilitating operational reviews, team forums, and governance meetings including Quarterly Business Reviews (QBRs).
• Support or lead initiatives to improve processes, timelines, and tools that enhance consistency, efficiency, and operational effectiveness.
• Provide ongoing support to Operational Leadership, assisting with ad-hoc requests and operational priorities as they arise.
• Serve as backup for Operations Leadership, providing coverage and maintaining continuity during periods of PTO or absence.

Data, Reporting & Operational Insights

• Manage operational reporting across the account, including KPI tracking, BOW analysis, and performance dashboards.
• Translate operational data into clear insights and recommendations that inform leadership decision-making.
• Develop and maintain reporting tools, trackers, and dashboards that support operational transparency and performance management.
• Manipulate and analyze large datasets using advanced Excel skills to identify trends, risks, and opportunities.
• Support time tracking and capacity analysis to inform resourcing and operational planning.

Resourcing & Team Operations

• Coordinate and manage the end-to-end onboarding process for new team members across AMRS and EMEA, ensuring a smooth and consistent integration into the team.
• Partner with leadership on candidate screening and interviews to help identify and onboard the right operational talent.
• Ensure new hires are effectively integrated into team processes, tools, and workflows.
• Support learning and development initiatives that strengthen operational capability and knowledge sharing across the team.
• Manage and maintain oversight of overtime forecasting, budgeting, and actuals for the team, ensuring alignment with commercial targets and proactively identifying risks, variances, and opportunities that may impact financial performance.
• Assist managers in addressing operational challenges, including workload balancing and prioritization.
• Coordinate responses to client-driven operational requests and internal leadership priorities.
• Maintain visibility into team capacity, utilization, and event allocation to support balanced workloads.
• Work with leadership to deploy bench resources effectively across projects and regions  to meet delivery needs.

Process Governance & Continuous Improvement

• Ensure adherence to Standard Operating Procedures (SOPs) and established operational frameworks across the event delivery team.
• Monitor day-to-day operational workflows, identifying opportunities to improve efficiency, scalability, and overall service quality.
• Lead or support initiatives that refine and streamline operational processes to enable consistent and scalable event delivery.
• Maintain clear and accurate documentation, ensuring operational standards and processes are well understood and consistently applied.
• Support internal team communication by coordinating updates, sharing operational insights, and promoting knowledge exchange across the account team.

 What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 

• 8–10 years of experience in event operations, program management, or operational leadership, ideally within a corporate or agency environment.
• Event management or event operations experience is strongly preferred.
• Bachelor’s Degree preferred.
• Strong operational mindset with the ability to translate business goals into structured workflows and processes.
• Experience using data and analytics to inform operational decisions.
• Advanced Excel skills including data manipulation, formulas, and pivot tables.
• Strong PowerPoint skills with experience creating business-focused presentations and reporting materials.
• Demonstrated ability to manage multiple operational workstreams simultaneously.
• Excellent facilitation and communication skills with confidence supporting leadership forums and operational meetings.
• Strong organizational discipline with meticulous attention to detail, a strong sense of urgency, and consistent follow-through.
• Ability to operate independently while partnering closely with leadership in complex client environments.
• Exceptional verbal and written communication skills, paired with professionalism, discretion, and confidentiality when handling sensitive information and materials.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $105,600 - $121,400. This role is also eligible for an annual discretionary bonus.

#LI-Hybrid #LI-KM1