Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Business Analyst serves as a strategic liaison between business stakeholders and technical teams, responsible for identifying organizational needs and architecting scalable solutions. This role manages the end-to-end requirements lifecycle—from elicitation and analysis to process design and solution validation. The Business Analyst ensures that all technical deliverables align with strategic goals by translating complex workflows into standardized documentation and providing the data-driven insights necessary for proactive operational decision-making.

Your Contributions

• Requirements Elicitation & Collaboration: Lead workshops, interviews, and document analysis to uncover business needs; manage stakeholder engagement to ensure a shared understanding of project scope and objectives.
• Process Architecture & Design: Design and document detailed "As-Is" and "To-Be" process models (BPMN) to identify inefficiencies and architect future-state workflows that drive organizational consistency.
• Technical Documentation: Author high-quality Business Requirements Documents (BRDs), User Stories, and Functional Specifications, ensuring all requirements are clear, concise, and traceable.
• Standard Operating Procedures (SOPs): Create and maintain comprehensive procedural manuals and governance documents to standardize how data is entered and how tasks are performed across the organization.
• Strategy & Gap Analysis: Perform root-cause analysis on operational failures and evaluate the current state against the desired future state to identify necessary changes in data, processes, or systems.
• Data Governance & Logic Definition: Define the business rules and data requirements necessary for proactive reporting; collaborate with technical teams to ensure dashboards and reports reflect accurate business logic.
• Solution Validation & UAT: Lead User Acceptance Testing (UAT) by defining test cases, managing defect reporting, and ensuring the final solution meets all defined business criteria and evaluation standards.
• Stakeholder Management: Serve as the primary liaison between technical developers, external vendors, and business leadership to facilitate negotiation, prioritize backlogs, and resolve conflicting requirements.
• Transition & Knowledge Transfer: Develop training materials and "Handover Playbooks" to ensure a seamless transition of new systems and processes to permanent operational teams at project completion.
• Continuous Improvement: Proactively identify opportunities to streamline business operations and enhance the maturity of business analysis practices within the company.

What We Are Looking For

• 5-7 years of experience in a similar role
• Data Literacy: Advanced ability to interpret data trends and statistical outputs to identify operational risks; ability to "read" a dashboard to extract the business narrative.
• Requirements Engineering: Expertise in eliciting requirements, documenting functional specifications, and managing the end-to-end UAT process.
• Process Modelling: Proficiency in workflow mapping and business process modelling (e.g., creating visual flowcharts for "As-Is" vs "To-Be" scenarios).
• Technical Translation: The ability to explain complex business needs to technical developers and, conversely, explain technical limitations to business stakeholders.
• Stakeholder Management: Strong interpersonal skills with the ability to influence vendor performance and manage executive-level expectations.
• Data Governance: Understanding of data stewardship principles and the importance of clean data entry for downstream reporting.
• Communication: Exceptional storytelling and presentation skills, with a focus on translating data into clear, concise business recommendations.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#TS1-LI #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Data Analyst supports internal and external stakeholders by producing reports and data trends for the account’s global events program. The Data Analyst is responsible for meeting the reporting needs of the client and FIRST’s account leadership by leveraging the account’s data systems and reporting assets. This role requires working directly with a variety of stakeholders to critically evaluate requirements and build intuitive, robust, and insightful reports. The ideal candidate will transform raw data into structured, meaningful information, which will then be analyzed to glean insights that drive strategic operational and business decisions.

Your Contributions

• Responsible for processing and reporting data pertaining to global event operations across the account and delivering metrics to internal and external stakeholders via dashboards, data tables, event management applications and globally aligned, templated spreadsheets
•  Responsible for accurate, consistent, and globally aligned reporting on, but not limited to:

• • Event Spaces - Validation of categorization, utilization analysis and forecasting
  • Operating Metrics - Event volumes, tiers/levels, characteristics, attendance, trends and forecasting
  • Client/Leadership Reporting - provide complex, recurring, regional and global data reports and data trends on a monthly and quarterly basis to internal and external stakeholders
• Interpret, analyze, and provide data trends to identify operational impact and trends 
• Support the Service Lines (Event Management, Event Production, Account Operations, Client Service) with robust, timely and accurate reporting contributions to Quarterly Business Reviews 
• Create, build and maintain analytical and operational dashboards highlighting key service metrics for internal and external stakeholders, leveraging Google Workspace reporting tools and Tableau
• Connect and integrate raw data from multiple sources and systems and provide data trends to impact performance and operational results
• Detect, examine, and decode trends or patterns within intricate datasets
• Perform calculations and analysis of space utilization and occupancy data to look at and forecast future space planning operations for the client
• Analyze time tracking data submitted by global service teams to support the identification of trends and opportunities for greater efficiency
• Collaborate with internal stakeholders to specify and understand data requirements for key data analysis projects and alignment to business priorities
• Support the tracking of key metrics (KPIs) that provide insight into performance, staffing and operational efficiency
• Identify opportunities for process enhancements, efficiencies and improved data accuracy
• Develop effective presentations with data trends to global stakeholders (within FIRST and client), conveyed through accurate and globally aligned reports and visual presentations  
• Effectively collaborate and contribute to knowledge sharing best practices on data/system-related topics with clients and other partner vendors 
• Seek opportunities for continuous improvement in the data program
• Collaborate with peers to ensure global alignment and consistency in reporting definitions, accuracy, format and delivery
• Maintain deep system knowledge of data sources
• Build, manage and maintain internal event and operational trackers for the account
• Administrative duties including management of data team documentation and user guides

What We Are Looking For

• 5-7 years of experience in a similar role
• Prior experience with a strong demonstrated background in data analysis and stakeholder management
• Strong data visualization skills; ability to create visual representations from raw data using charts and graphs to convey data insights and trends
• Ability to work collaboratively, solicit input and advice from others, ask probing questions, apply critical thinking and be comfortable working in an agile environment
• Innovative, creative and self-motivated individual who is open to looking at new, efficient ways of working 
• Ability to present to internal and external senior stakeholders on findings from data analysis 
• Capable of critically evaluating data to derive meaningful, actionable trends
• Excellent project, task and time management skills
• Ability to work under deadlines and successfully manage multiple projects concurrently with the ability to prioritize your work effectively
• Proficient with Microsoft Office including Outlook and Excel
• Extensive experience working in Google Workspace, specifically Google Sheets and Excel Sheets
• Excellent written and oral communication skills, including ability to effectively communicate with business and technical audiences
• Familiarity with database technologies
• Extensive experience working in Google Workspace, specifically Google Sheets and Excel Sheets
• Ambitious, proactive and resourceful; solutions-oriented
• Self-directed able to work independently
• SQL knowledge required
• Experience working in a global, highly matrixed organization 
• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Proactively contribute to achieving the company’s goals and objectives and consistently demonstrate company values
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#TS1-LI #LI-Hybrid

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

As our business continues to grow and our clients' needs evolve, we are expanding our freelance talent pool to include experienced Event Production Technicians. We are seeking skilled professionals to support the technical delivery of a wide range of live, virtual, and hybrid events. This expansion is key as we respond to increasing demand for high-quality, technically seamless event experiences across multiple sectors and regions.

The ideal candidates will have a strong background in live event production, with hands-on experience in audio-visual setup, staging, lighting, and on-site technical support. The ability to work across the full event lifecycle from pre-production planning and equipment preparation through to on-site delivery and breakdown is essential. Familiarity with event technology platforms and the ability to troubleshoot in fast-paced environments are highly desirable.

If you have a passion for event technology and production and are interested in joining our expanding freelance network, we encourage you to submit your resume. We are excited to collaborate with talented technicians and look forward to working together on future events.

By joining our freelance pool, you’ll become part of a dynamic, flexible, and growing team committed to delivering exceptional event experiences through technical excellence.

We look forward to learning more about your experience and exploring how we can work together on upcoming projects!

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Event Management Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Event Management Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirms space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the onboarding/offboarding process for all employees
• Ensure the team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For

• 8-10 years of experience in a similar
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an embedded team member at a well-known technology company and serve as Associate Team Lead, Event Production. This position is ideal for someone with strong production and management experience in the event industry who can assume a management role within an organisation. The Associate Team Lead is responsible for overseeing and managing on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. The role involves a mix of technical expertise, team leadership, process development, and client management to enhance both the internal team’s performance and the client’s experience.

Your Contributions

• Lead onsite technical service delivery, including process development, training, and innovation
• Manage a team of Event Production technicians, overseeing scheduling and workload distribution and office presence to maintain adequate team coverage
• Administer and maintain the event calendar to ensure seamless operations
• Monitor team capacity, assist with events, and provide guidance as needed
• Partner with leadership and People & Culture on recruiting, employee relations, and company initiatives
• Manage onboarding, training, and offboarding processes for direct reports
• Act as a liaison between the team, client organization, and third-party vendors
• Serve as Technical Lead for complex events and provide technician support when required
• Ensure team’s adherence to standard operating procedures, compliance processes, and best practices
• Maintain detailed event records and post-production financial reporting i.e., consumable spend and billing
• Identify and implement improvements in production services based on feedback and industry trends
• Foster strong team communication, motivation, and professional development through mentorship
• Ensure cost efficiency, value-added services, and high-quality production standards for clients
• Train and support freelancers to meet performance and quality expectations
• Acting as the in-room client liaison for Advanced show contributions to support seamless technical execution, clear communication, and an elevated host experience by aligning event delivery with the Run of Show and coordinating crew logistics

What We Are Looking For

• 5 – 7 years’ experience in a similar role
• In addition to production experience, 1 – 2 years’ experience leading production teams is preferred 
• Strong people management skills with the ability to lead by example is essential 
• High level of proficiency in the delivery of high-quality events 
• Excellent communication and customer service skills are a must to build and maintain relationships 
• Ability to prioritise while adhering to critical project timelines in a fast-paced environment 
• Experience managing day-to-day changes at every level of detail 
• Familiarity with people management processes in location-based  
• Ability to manage many projects at once and with varying levels of production 
• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing 
• Knowledge of safety regulations, operational procedures, and industry standards

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite