We are looking for a Senior Sales Engineer to join our Americas Field Sales team as an individual contributor. In this role, you will be a critical technical partner to our Enterprise sales organization, serving as the bridge between complex technical solutions and meaningful business outcomes. While this is a remote position based in Montreal, you will play a hands-on role in the field, with occasional travel to customer sites and internal events to drive regional success.

What You’ll Do

• Technical Advocacy: Create and deliver high-impact technical product presentations and demonstrations tailored to prospective enterprise customers.

• Solution Design: Partner with stakeholders to gather technical requirements, ensuring proposed solutions are perfectly aligned with customer goals and infrastructure.

• Validation Leadership: Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.

• Strategic Planning: Design comprehensive evaluation test plans with customers, guiding the technical sales process from initial discovery to a successful outcome.

Who You Are

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome, navigating seamlessly between high-level strategy and hands-on execution.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace a challenge culture by giving and receiving candid feedback with respect to build trust and speed.

• You are a learner. You possess a true growth mindset and actively seek feedback to become a stronger teammate. You love what you do and you do it with purpose.

• You operate with urgency. You understand that in a high-growth environment, speed and quality go hand-in-hand. You focus on delivering high-impact results quickly to win for both the customer and the team.

• You are resilient and adaptable. You view change as an opportunity. You maintain composure in high-pressure situations, guiding yourself and your partners through complexity with a steady hand.

What We’re Looking For (Minimum Qualifications)

• 7+ years of experience as a Sales Engineer or Network Systems Integrator.

• Strong Technical Foundation: Proven background in Cybersecurity and Networking, including hands-on experience with TCP/IP, DNS, routing, VPNs, and firewalls.

• Education: Bachelor’s degree in Computer Science or a related field, or equivalent practical experience in a consultative technical role.

What Will Make You Stand Out (Preferred Qualifications)

• Industry Certifications: CCNA, Network+, CCNP, CCIE, or Security+.

• Execution Excellence: Proven experience running multiple concurrent POVs through to deal closure in a quota-carrying environment.

• Technical Curiosity: A passion for hands-on learning, such as managing self-discovery labs, writing technical blog posts, or creating educational content.

#LI-Remote
#LI-AA5

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office, or remotely in Canada. 

Responsibilities

• In this role, you will be a key member of security product management responsible for Account Protection and safeguarding customer trust at MongoDB
• Develop a robust vision for best-in-class security and identity threat management, from identification to remediation
• Build a vision for best-in class security features that identify, mitigate, and proactively prevent unauthorized attempts to access data
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in threat detection, data security, or a related field
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263333204

MongoDB is seeking an experienced Product Manager to own the strategy and execution for two tightly integrated layers of our core database: Replication and Storage Engines (WiredTiger). Together, these layers underpin MongoDB’s durability, availability, and performance for customers running mission-critical workloads.

This role spans two very different levels of customer visibility. Replication is, at its core, about keeping a distributed system in sync. Customer-facing concepts like failover, read concerns, and write concerns are how those guarantees surface. Customers understand and articulate those directly. WiredTiger internals like eviction, checkpointing, and cache management are invisible to customers, but are often blamed when "the system is misbehaving". You’ll need to move comfortably between both worlds: translating ambiguous customer symptoms into precise priorities for the storage engines team deep in the stack, while driving the replication roadmap and partnering with fellow database product managers on cross-cutting concerns.

We are looking to speak to candidates who are based in New York City or Seattle for our hybrid working model.

Responsibilities

• Own the product direction, roadmap, and execution plan for MongoDB’s replication and storage engine layers, ensuring we continue to deliver rock-solid durability, availability, and performance for mission-critical workloads
• Define the long-term roadmap for the storage engine (WiredTiger), balancing architectural investments against near-term escalation pressure
• Define and track measurable service-level objectives (SLOs) for replication lag, failover time, storage engine health and predictability, and customer data durability
• Distill ambiguous customer pain (e.g. "the system falls over" or "we see intermittent latency spikes") into actionable, scoped priorities for Storage Engines. Frame work in customer-outcome terms so the team can spot gaps independently
• Lead high-stakes escalations, coordinating with Support and engineering to resolve issues and reduce churn risk
• Drive improvements to the replication protocol, including elections, consensus, failover, read/write concern semantics, and distributed transaction consistency
• Own product direction for oplog, initial sync, elections, rollback, and replica set configuration
• Maintain clear ownership boundaries with the Storage Execution Product Manager
• Enable Sales, Support, Customer Success, and Product Marketing as the subject-matter expert for replication and storage engine reliability
• Partner with engineering leadership on quarterly planning, technical strategy, and project scoping

Requirements

• You can take a messy customer problem and turn it into something an engineering team can act on. When someone reports "intermittent latency spikes," you know how to dig in, ask the right questions, and trace it back to a root cause
• You are strong technically. You understand how distributed systems work, how databases store and replicate data, and you can hold your own in a room full of highly technical engineers
• You have a track record of making decisions and shipping in complex technical environments, not just analyzing
• You collaborate well with highly empowered engineering teams. This role influences through clarity and conviction, not authority
• You have experience working directly with enterprise customers on technical solutions
• You communicate complex concepts in a manner that is easily understood by multiple audiences, from deep-stack engineers to field teams to customers

Bonus Points

• Experience with replication protocols, distributed consensus, storage engines, or other core database internals (B-tree engines, write-ahead logging, cache management)
• Experience managing products where the end user has no direct visibility into the component. You're used to being the bridge between customer experience and deeply internal systems behavior
• A track record of handling complex customer escalations and turning them into product improvements
• 5 or more years of experience in product management or a deeply technical customer-facing role

Scope of Ownership

This role spans two major areas of MongoDB's core server: 

• Replication: the replication protocol (elections, rollback, heartbeats), replica set configuration, oplog, read/write concern, startup recovery, distributed transactions, initial sync, etc
• Storage Engines: WiredTiger and the encrypted storage engine, durability guarantees, memory management (cache sizing, eviction), checkpointing and journaling, timestamp-based data visibility rules, and data validation, repair, and recovery tools, spanning multiple sub-teams within the Storage Engines organization

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req. ID: 1273421116

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office or remotely in North America.

Responsibilities

• In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
• Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss. 
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in data security
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263343037

The Developer Productivity team supports the software development ecosystem used by thousands of engineers to develop and maintain MongoDB Server and developer tools in a complex matrix of multi-platform self-hosted products and multi-cloud hosted environments. Our tools and services, as well as our domain expertise, ensure that MongoDB developers can ship high quality products quickly, confidently, and securely. 

As a senior staff engineer you’ll be responsible for helping shape the future of our developer ecosystem and ensure we take advantage of the rapidly-evolving engineering landscape. You will partner with engineering leadership across the company to identify system-wide opportunities to accelerate developer velocity and efficiency, enhancing smart data collection and integrating analytics assistants that produce actionable insights every step of the way. 

Our team champions a strong culture of inclusivity, diversity, and collaboration. If you like working on a strongly collaborative team that loves to experiment, have a passion for open source, and generally thrive on being a champion for software development best practices  and data-informed decision making, this is the role for you.

Candidate Profile

• Minimum 10 years of experience in the developer productivity domain in large engineering environments, including building, and operationalizing complex, reliable systems
• Strong experience supporting one or more of C++, Java, Go, Python, Rust, Node, Typescript
• Strong understanding of DevOps culture and tooling
• Extensive experience with CI/CD pipelines, common deployment models and infrastructure, and various techniques used to safely roll changes into production environments
• Hands-on experience implementing metrics and observability tools and best practices, as well as data processing pipeline technologies such as Iceberg, Trino, Kafka
• Proven track record of driving technical execution and vision for organizations with 50+ team members
• Skilled in advocating for and representing the needs of a 1000+ customer base to internal platform teams

Responsibilities

• Drive strong operational excellence standards for internal software development tools and services, helping define golden paths that optimize the efficiency and velocity of our engineering organization
• Design software development systems to ensure best practices and champion industry standards
• Advise Engineering partners on technical implications of systems design with regards to complexity, testability, and maintainability
• Lead development and project management of some of the largest projects within MongoDB to improve developer productivity and software quality, particularly around data-driven insights and optimizations
• Provide technical mentorship and leadership to the Developer Productivity organization, promoting best practices and fostering team growth

Bonus points if the candidate has experience with:

• Strong systems fundamentals, including testing and monitoring multi-threaded systems
• Performance profiling of complex systems
• Leveraging best of breed AI tools & technologies in the developer productivity domain along with the necessary telemetry and analytics to measure effectiveness in a rapidly changing environment
• Experience supporting the development of database internals or core components for data processing systems

Success Measures

• In the first month, you will have understood the high level architecture of at least one of the systems within the MongoDB developer ecosystem and fixed a few bugs
• In three months, you will have a broad understanding of the overall developer ecosystem and be taking on code review responsibilities
• In six months, you will have taken on code and design review responsibilities for key systems within the software development ecosystem
• In twelve months, you will be leading the development of MongoDB’s next generation developer ecosystem, helping to mentor engineers on the team, and using your experience to drive the long-term DevProd-wide technical roadmap

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273376291

Operations Coordinator 

LOCATION: Montreal (Hybrid)

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

Overview

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.  

Responsibilities

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Here are some of the EXCITING things you’ll get to do:

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics: routing orders via EDI or Retailer portals.
• Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.

• Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., detecting discrepancies or missing information).
• Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.
• Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.

Attributes & Skills

• Strong attention to detail and accuracy.
• Ability to work autonomously.
• Intermediate Excel skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Well organized and able to multi-task.
• Strong communication skills.
• Ability to work collaboratively within a team.
• Results-oriented mindset.
• Comfort using or learning AI-enabled tools (e.g., Copilot, ChatGPT, Claude, or similar) to improve productivity and ways of working.
• Curiosity and openness to adopting new technologies and continuously improving processes.

Education & Experience

• University degree, preferably in Commerce.
• 2+ years of experience in customer service or account management.
• 2+ years of experience working with major retailers in a B2B environment.
• Exposure to AI tools, automation, or data-enhanced workflows is considered an asset.

YOUR ROLE in DIVERSIFYING 

• As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy.
• Be an Ally, find internal Champions.
• Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities.
• Participate in employee engagement surveys and respond as openly and honestly as possible.
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues.
• Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET 

• Leads us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.” 

Coordonnateur(trice) des opérations

Notre mission d’avoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet à nos employés d’être des penseurs et des bricoleurs, des concepteurs et des faiseurs, des créateurs et des croqueurs de chiffres, des créateurs de choses qu’ils aiment.  Alors que nous continuons à croître, nous sommes ravis d’ajouter un analyste de la gestion des Coordonateur des Opérations à notre équipe.

 
VUE D’ENSEMBLE :

Le Coordonnateur des Opérations sera chargé d’aider à tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service à la clientèle à nos détaillants et aux parties prenantes internes, ainsi que d’effectuer des tâches administratives générales.

Le Coordonnateur des Opérations se concentrera principalement sur le traitement précis des commandes des clients pour les principaux détaillants de SharkNinja en atteignant/dépassant les objectifs définis en soutien au cycle de vie de l’exécution de détail et à l’exécution parfaite des commandes. Ils travailleront également en étroite collaboration avec les Finances, et les Ventes afin d’examiner, de rechercher et d’aider à la mise en place d’actions correctives associées aux rétro facturations des détaillants. Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle interagira étroitement avec les représentants commerciaux en fonction des comptes qui leur sont attribués.

Responsabilités

Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle est le porte-parole du client et de l’expérience client.

Voici quelques-unes des choses passionnantes que vous aurez à faire:

• Traiter les commandes à envoyer au centre de distribution.
• Vérifier les disponibilités des stocks.
• S’occuper de la logistique : acheminer les commandes via EDI ou sur les portails des détaillants.
• Agir de manière proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problèmes et les actions, ainsi que les dates d’expiration.
• Examiner de façon hebdomadaire les résultats avec le service des ventes
• Travailler activement à la réalisation des objectifs de livraison dans les délais (OTIF)
• Faire des escalations des problèmes et identifier les solutions.
• Rechercher les déductions/erreurs liées à la conformité et participer aux efforts interfonctionnels pour mettre en œuvre des actions correctrices.
• Participer à l’examen et à la recherche de toutes les contestations des réclamations rejetées afin de déterminer les prochaines étapes.
• Utiliser des outils d’IA pour valider les données, détecter les anomalies et améliorer la qualité des commandes.
• Identifier des opportunités d’automatisation des tâches répétitives.
• Contribuer à l’amélioration continue en adoptant de nouveaux outils et technologies.

ATTRIBUTS ET COMPÉTENCES :

• Grande attention aux détails et à la précision.
• Capacité à travailler de manière autonome.
• Compétences en Excel de niveau intermédiaire.
• Solides compétences en matière de résolution de problèmes et d’analyse.
• Capacité à travailler sous pression dans un environnement où le rythme est soutenu.
• Bien organisé et capable de mener plusieurs tâches de front.
• Solides compétences en communication, tant à l’oral qu’à l’écrit (français et anglais).
• Capacité à travailler en équipe.
• Orientation sur les résultats pour l’équipe et pour l’entreprise 
• Aisance avec les outils d’IA ou volonté de les apprendre.
• Curiosité et ouverture aux nouvelles technologies.
• Doit être en mesure de communiquer efficacement en anglais et en français.
  
  

ÉDUCATION ET EXPÉRIENCE :

• Un diplôme universitaire, de préférence en commerce
• 2 ans ou plus d’expérience dans un rôle de service à la clientèle ou de gestion des comptes
• 2 ans ou plus d’expérience dans un environnement de commerce inter-entreprises chez des détaillants importants

• Exposition aux outils d’IA ou d’automatisation (atout).
  
  
  

VOTRE RÔLE DANS LA DIVERSIFICATION

• En tant qu’entreprise citoyenne, apprenez et soutenez la stratégie diversité, équité et inclusion de SharkNinja
• Soyez un allié, trouvez des champions internes
• Explorez les groupes de ressources pour les employés de SharkNinja ou faites du bénévolat pour siéger à des comités qui organisent des événements et des activités liés à la diversité
• Participez aux sondages sur l’engagement des employés et répondez aussi ouvertement et honnêtement que possible
• Devenez culturellement compétent; prenez le temps d’en apprendre davantage sur les différentes cultures, races, religions et origines représentées par vos collègues
• Traitez les gens d’une manière qu’ils souhaitent être traités plutôt que de la façon dont vous souhaitez être traités
  
  
  

VOTRE RÔLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCÈS ET DE REPRÉSENTER NOTRE ÉTAT D’ESPRIT UNIQUE

• • Nous amène à être « RAREMENT SATISFAITS »
  • Améliorez les choses chaque jour; « LE PROGRÈS PLUTÔT QUE LA PERFECTION »
  • En utilisant votre connaissance de notre consommateur, comprenez que « LES DÉTAILS FONT LA DIFFÉRENCE »,
  • Livrez quelque chose de grand; « GAGNER EST UN SPORT D’ÉQUIPE »
  • Soyez clair et honnête, « COMMUNIQUER POUR AVOIR UN IMPACT ». 

The Sales Operations Specialist plays a key role in managing the operational execution and business performance of an assigned portfolio of categories & subcategories. This position is responsible for managing day-to-day sales operations tasks, including forecast maintenance, inventory management, purchase order execution, trade spend tracking, and business performance analysis. The role partners cross-functionally with Sales, Demand Planning, Supply Chain, and Finance teams to maintain operational alignment, highlight risks and opportunities, and support delivery against revenue and inventory goals.

Key Responsibilities

• Manage day-to-day operational activities related to demand planning support, inventory monitoring, purchase order execution, and sales performance tracking
• Prepare and maintain weekly business reporting, identifying key trends, risks, and opportunities
• Monitor promotional performance against expectations and provide input into future shipment and forecasting plans
• Partner with Sales, Demand Planning, and Supply Chain teams to align forecasting, inventory planning, and order management activities
• Manage forecasting inputs, pricing updates, and new item setup within internal systems
• Participate in recurring weekly calls with customer replenishment or planning teams to review recent results and updates
• Coordinate order timing and availability with internal supply chain partners
• Manage trade spend tracking and ensure promotional plans are accurately reflected in forecasting tools
• Prepare customer presentations, business reviews, and recurring operational reporting for internal and external stakeholders
• Build working knowledge of assigned categories, including products, consumers, and competitors
• Prepare monthly performance summary and analysis of sales and operational metrics

Qualifications

• Bachelor’s degree or equivalent experience (Business, Analytics, Supply Chain, or related field preferred)
• 2–3 years of relevant experience, including internships or co-ops in business analytics, supply chain, sales operations, or finance
• Demonstrated experience in data analysis, forecasting, and operational problem-solving
• Proficiency in analyzing data in Excel, with a desire to learn new systems and business tools
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
• Clear communicator who enjoys working cross-functionally and learning from others
• Experience or exposure to large retailers or e-commerce platforms (including Amazon) is a plus, but not required
• Willingness to travel occasionally (up to ~20%) for team meetings or corporate events

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Staff Data Developer to join our Data & Intelligence division. Reporting to the Director of Data Engineering, you will design and implement scalable, complex data pipelines and infrastructure to power our data products.

As a senior member of the team, you’ll collaborate closely with data scientists, software engineers, and product managers to enhance the reliability and performance of our data systems, while influencing the enterprise-wide data architecture. You will also mentor junior engineers and drive best practices in data engineering.

What You’ll Do

• Design, develop, and maintain scalable, cost-effective, and reliable data pipelines for structured and unstructured data.
• Translate business needs into technical requirements and ensure alignment with product and customer success teams.
• Architect and implement data storage solutions (data lakes, warehouses, real-time processing systems) and supporting cloud infrastructure.
• Optimize pipelines for performance, scalability, cost-efficiency, and automation.
• Ensure data quality, integrity, and security across all systems.
• Evaluate and adopt new tools, technologies, and processes.
• Partner with DevOps and engineering teams for seamless deployment, monitoring, and troubleshooting.
• Document workflows and processes for knowledge sharing and maintainability.
• Stay current on industry trends in data engineering, ML, and cloud computing.
• Provide mentorship and technical leadership to junior engineers.

What You Bring to the Team

• 5+ years of hands-on experience with data software development.
• Experience with AlayaCare’s stack (Python, PHP, Vue.JS, AWS).
• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• Strong skills in DBT, SQL, Python, Snowflake, Iceberg, Spark, and AWS (ECS, S3, Aurora, RDS).
• Experience with streaming technologies such as Kafka, Kinesis, and Flink.
• Familiarity with Docker and Kubernetes.
• Expertise in dimensional data modeling and semantic layer design.
• Strong collaboration, communication, and problem-solving skills.
• Experience in Agile development methodologies.
• Mindset encouraging transparency, accountability, and trust.
• Experience in healthcare, home health, or medical devices is an asset.
• Familiarity with data governance concepts & tools is an asset.
• Bilingual in French and English is an asset.

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com. 

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The OTE range for this role is CAD $80,000 - $120,000 and will vary based on a wide range of factors including location, experience, qualifications and team.

The Role

The Enterprise Account Executive will be responsible for driving growth across the Canadian public safety market, with a primary focus on NG9-1-1 call handling solutions and emergency notification platforms. This role supports police, fire, EMS, and municipal organizations in modernizing their emergency communications infrastructure, ensuring regulatory compliance, operational resilience, and public safety readiness. The role requires a strong understanding of the Canadian emergency services ecosystem, including provincial governance models, telecom dependencies, and long-term modernization programs tied to NG9-1-1.

This job posting is being used to fill an existing vacancy.

What You Do

• Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations
• Target customer segments include Public Safety Answering Points (PSAPs), Fire and Police Services, municipalities and regional authorities, Emergency Operations Centers (EOCs), and organizations requiring mass notification and public alerting capabilities
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Accurately understand, deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers
• Demonstrate software solutions to agency leadership and end-users
• Operate effectively in a fast-paced, growing business unit while working within Versaterm’s overall sales parameters
• Manage all activity related to your sales opportunities within Versaterm’s Salesforce CRM system
• Stay up to date on the public safety competitive landscape and emerging technologies
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
• Operate comfortably in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Position NG9-1-1 call handling and emergency notification solutions in compliance with Canadian standards, including CRTC directives, provincial frameworks, and telecom partner requirements
• Drive solution-based selling across call handling, UCMS, logging, and emergency notifications, positioning Versaterm as a long-term public safety partner
• Lead complex, multi-stakeholder sales cycles involving procurement teams, technical authorities, telecom partners, and executive leadership
• Collaborate closely with Canadian telecom providers, technology partners, and system integrators to support successful deployments and long-term customer success

What You Bring

• 5–10 years of sales experience, including 3–5+ years selling public safety technology
• Fluently bilingual in English and French
• Demonstrated experience selling public safety, telecommunications, or mission-critical solutions within the Canadian market
• Proven ability to create, advance, and close public safety opportunities
• Demonstrated success consistently meeting sales quotas and building pipelines in net-new territories
• Strong applications background and understanding of software systems
• Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle and during issue resolution
• Comfortable operating in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Demonstrated ability to engage internal and external stakeholders, peers, and leadership in a polished and professional manner
• Self-starter with a strong work ethic and willingness to take ownership of the assigned sales territory
• Experience with NG9-1-1, emergency communications, or mass notification solutions is strongly preferred
• Ability to travel up to 75%

Due to the nature of our work with public safety agencies, this position requires compliance with applicable Canadian security and background screening requirements. Candidates must successfully pass a comprehensive background check, which may include criminal record verification and additional security assessments as required by customer contracts, provincial authorities, or telecom partners. Obtaining and maintaining all required security clearances is a condition of employment. This may include, but is not limited to, RCMP-based criminal record checks, CPIC screening, and customer-specific security requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

🚀 Join HubSpot as an Outbound Business Development Representative (BDR)
📍 Remote (Ontario, Canada)
 🕔 Applications close on May 15th

We’ll be honest — sales isn’t easy, and it’s not for everyone. But for those who love a challenge, thrive on results, and want to launch a long-term path in sales, it’s incredibly rewarding.

If you’re looking to “try out” sales or just dip a toe in, this probably isn’t the role for you. But, if you’re the kind of person who wakes up hungry to compete, thrives on setting and smashing goals, and wants to build a career in tech sales from the ground up — we want to talk to you.

At HubSpot, our BDRs are not only the first point of contact for our prospects—they’re also developing the skills and mindset to become our next generation of Account Executives. This is not a placeholder job — it’s the first chapter of a high-growth sales career designed for those who want to build skills, embrace feedback, move fast, and grow even faster.

The Role:
As an Outbound BDR, you’ll play a key role in HubSpot’s growth engine. You'll be the first touchpoint for many of our future customers, sparking conversations through strategic outreach, uncovering pain points, and qualifying leads. You’ll partner closely with Account Executives to deliver high-quality meetings that drive pipeline, impact, and revenue. Along the way, you’ll sharpen your sales toolkit daily and gain exposure to a world-class sales organization.

Compensation & Career Track:
This is the first of three levels in our BDR program — designed to take you from prospecting pro to promoting to a full-cycle closer.
💰 Base salary: $50,600 CAD
📈 On-target commission: $20,700 CAD
🎯 OTE (on-target earnings): $71,300 CAD
With each promotion, both salary and commission increase — along with your impact.

What You’ll Do:

• Own and execute outbound prospecting through high-volume outreach (60–100+ activities/day) via phone, email, and LinkedIn.
• Collaborate with Account Executives to target strategic accounts and refine outreach strategy.
• Qualify leads based on fit, need, and urgency — and book quality discovery meetings.
• Hit (and exceed) KPIs for activity, meetings delivered, and pipeline impact.
• Grow fast. Learn fast. Get coached. Apply it. Repeat.
  
  

What You Won’t Do:

• Coast. We move fast, we test, we iterate, and we compete.
• Wait for someone to tell you what to do. We value self-starters who take ownership.
• Treat this as “just a job.” This is a foundational role, setting you up for a successful long term career in sales.
  
  

We’re Looking For People Who:
✅ Are eager to grow long-term within a sales path–if your focus is split between sales and other paths like customer success, marketing, operations, etc, this role likely won’t be the best fit.
✅ Are resilient, coachable, and crave feedback to improve.
✅ Are curious and ask why, not just how.
✅ Set high standards for themselves — and hit them.
✅ Are technologically fluent, adapting to new technologies and leveraging AI in your day-to-day.
✅ Communicate clearly, write thoughtfully, and can confidently conduct a cold call.
✅ Are energized by a fast-paced environment and a bit of friendly competition.
✅ Either have past sales success or have demonstrated excellence in goal-driven roles (think: fundraising, athletics, service industry, etc).

Tools We Use (and You’ll Learn):

• HubSpot (of course)!
• LinkedIn Sales Navigator
• AI Powered Tools across all aspects of the role for research & outreach
• Slack, Zoom, LeadIQ, Google Suite, Zoominfo, and more
  
  

To Apply:
📝 No cover letter required.
📄 Submit your resume.
👉 If you're new to sales, show us your grit: include examples of how you've hit ambitious goals in other roles.
📊 If you’ve been in sales before, highlight metrics like quota attainment.

Bottom Line:
We’re looking for future stars, not just seat-fillers. If you want to grow into an elite sales professional and are ready to work hard, get uncomfortable, and see what you're really capable of — this is your shot.

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

About Wunderkind:

Wunderkind is a leading performance marketing engine that helps brands and publishers drive truly personalized, high-performing experiences across owned and paid channels. We pair deep identity, powerful AI, and scaled media to unlock performance that brands can’t get anywhere else.

We continue to invest in display advertising and are now investing heavily in expanding our display ads product suite – and we’re looking for a Principal Product Manager to define and drive that vision.

Role Overview

We’re hiring a Principal Product Manager to own the end-to-end product strategy, roadmap, and execution for Wunderkind’s next-generation advertising offerings.

In this role, you will:

• Define the vision and strategy for how Wunderkind ads – from ad formats and targeting to measurement and optimization.
• Partner deeply with engineering, data science, sales, client success, and partnerships to bring differentiated ads solutions to market.
• Act as the internal and external thought leader for advertising: shaping our point of view, informing GTM, and representing Wunderkind with clients and partners.
• Drive meaningful revenue impact, advertiser performance, and product differentiation in a fast-moving, highly competitive space.

This is a high-visibility, high-ownership role for a product leader who loves complex ad ecosystems, cares deeply about customer outcomes, and can operate at both strategy and execution levels. This role reports directly to the VP of Product and will shape a key strategic pillar of the company's growth in 2026 and beyond.

What You’ll Own

Product Strategy & Vision

• Develop and continuously refine the multi-year product vision and strategy for Wunderkind’s advertising products.
• Define where we play and how we win: inventory sources, identity strategy, targeting and optimization capabilities, measurement, and creative.
• Create a clear, opinionated product roadmap that balances foundational capabilities, experimentation, and strategic bets.

Product Discovery & Customer Understanding

• Spend time with advertisers, agencies, and partners to deeply understand their goals, workflows, and constraints.
• Identify and quantify customer problems and opportunities across targeting, pacing, frequency, attribution, and incrementality.
• Translate qualitative and quantitative insights into clear product hypotheses, requirements, and experiments.

Execution & Delivery

• Work closely with engineering, data, and design to deliver high-quality capabilities on time and with measurable impact.
• Write crisp PRDs / specs, define success metrics, and ensure we ship iterative, learn-fast increments rather than big-bang releases.
• Partner with data science to design experiments, test new optimization strategies, and measure performance lift over baselines.

Go-to-Market & Commercial Impact

• Collaborate with sales, marketing, and client success to define packaging, pricing, positioning, and enablement for advertising offerings.
• Support key client conversations as the product expert for Ads and help unlock/scale strategic deals.
• Monitor product performance, adoption, and revenue – and rapidly adjust the roadmap to maximize business and client impact.

Cross-Functional Leadership

• Align stakeholders, making tradeoffs, and keeping everyone focused on outcomes.
• Drive alignment with other product areas (identity, measurement, creative, AI/optimization) to ensure Ads is tightly integrated into the broader Wunderkind platform.
• Mentor PMs and help raise the bar on product quality, rigor, and execution across the org.

What Success Looks Like

In your first 12–18 months, success looks like:

• A clear, well-understood Ads product strategy and roadmap that the org believes in and can execute against.
• Launched and scaled Ads capabilities that deliver measurable improvements in advertiser performance (e.g., ROAS, incrementality, reach quality, retention).
• Strong adoption and revenue contribution from Ads offerings, with clear proof points and case studies.
• Deep trust from engineering, GTM teams, and leadership as the go-to person for Ads.

Required Qualifications

• 10+ years in product management, with significant time in programmatic & advertising technology
• Proven track record of:
• Owning product strategy and roadmap for a complex, multi-stakeholder product.
• Driving 0→1 and 1→N product development, not just incremental feature work.
• Delivering products that show clear, quantifiable business impact.
• Experience at:
• An ad tech company (DSP, SSP, platform, or publisher).
• Experience integrating with:
• Major inventory sources and streaming platforms.
• Identity partners, clean rooms, or measurement providers.

Desired Qualifications

• Deep ad tech fluency – you understand how impressions get bought/sold, how identity works in ads, the role of clean rooms, and what makes targeting/measurement actually work.
• AI literacy - you orchestrate and build AI systems that elevate how you work.
• Strong product judgment – you can quickly cut through noise, identify what matters, and make hard tradeoffs.
• Analytical and data-driven – comfortable with experimentation, measurement, and digging into metrics with data teams.
• Excellent communicator – you can move seamlessly between executive-level storytelling, technical depth with engineering, and practical value framing for sales and clients.
• Highly collaborative – you bring people along, listen well, and can drive alignment across product, engineering, and GTM.
• Bias to action – you are comfortable making decisions with imperfect information and iterating quickly.

Nice-to-Haves

• Background working with AI/ML optimization in bidding, pacing, or creative decisioning.

Location & Work Setup

• Location: Based in the US or Canada.
• Remote: Fully remote friendly.
• Preference: New York City or ability to spend meaningful time with teams in NYC is a strong plus.

How to Apply

If you’re excited about building the next generation of advertising products and want to do it with a team that cares deeply about performance, experimentation, and craft, we’d love to hear from you.

Please apply via our careers page and include a brief note on:

• An ad product you’re most proud of
• The measurable impact it had
• Your specific role in making it successful

The base salary range for this role is $210,000 to $260,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Build the future of go-to-market with AI

What if you could redesign how marketing, sales, and customer success actually work-using AI to drive real business impact? At Coveo, we’re doing exactly that, and this role puts you right at the center of it.

You’ll partner with GTM leaders to identify high-impact opportunities, then build and ship AI-driven solutions that improve pipeline, buyer experience, and rep effectiveness. If you like owning outcomes and moving fast, you’ll feel right at home.

As our Senior Specialist, AI GTM Automation, you will:

• Design and build AI-driven workflows and agents across the GTM stack, from inbound lead handling to outbound automation
• Integrate systems such as Salesforce, marketing automation platforms, and data enrichment tools
• Partner with Sales, Marketing, and Customer Success leaders to identify high-impact use cases and translate them into scalable solutions
• Rapidly prototype, test, and iterate on AI initiatives based on performance and return on investment
• Drive adoption of AI tools across GTM teams by enabling and educating stakeholders
• Contribute to initiatives such as conversational AI, account intelligence, and personalization at scale

Here is what will qualify you for the role:

• Strong understanding of GTM systems, including sales, marketing, and revenue operations ecosystems
• Hands-on experience with APIs, automation tools, and data workflows
• Familiarity with Salesforce and common GTM platforms
• Proven ability to ship solutions and measure their real-world impact

What will make you stand out:

• Experience with AI agent frameworks or workflow automation tools (e.g., Relevance AI, Zapier, n8n, Clay)
• Ability to operate in ambiguous environments and move from problem to solution quickly
• Strong cross-functional collaboration and communication skills
• Sharp prioritization skills and good judgment on what to build (and what not to)
• Bias for action and curiosity to design workflows and capabilities that work 

Do you think you can bring this role to life? Or add your own color?
 

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We are hiring a Customer Success Enablement Manager to own the systems, skills, and standards that enable our post-sales teams including Customer Success and Professional Services to deliver consistent value, faster time-to-value, and measurable customer outcomes at scale. 

This role is not about running training sessions for the sake of it. It is about changing behavior and directly impacting retention, expansion, and long-term customer success.

Why this role matters:

As MaintainX scales, post-sales execution becomes increasingly complex. Customers span multiple sites, stakeholders, and industries, and expectations for value realization continue to rise.

We need a dedicated enablement individual who can:

• Define what “great” looks like across post-sales roles
• Translate strategy into repeatable, role-based execution
• Reduce customer time-to-value and employee ramp time
• Drive measurable improvements in retention, expansion, and Net Dollar Retention

This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement and owns post-sales enablement strategy end-to-end, from definition through execution and measurement.

What you'll do:

• Design and deliver scalable enablement programs that build post-sales capabilities across the full customer lifecycle and journey. This includes, but is not limited to, customer relationship management, value-based conversations, onboarding and product adoption execution, structured consulting engagements, renewal readiness, expansion support.
• Establish and maintain role-based curricula and learning programs for Customer Success Managers and Implementation Consultants in partnership with CS, Professional Services, and Enablement leadership.
• Partner with the New Hire University Program Manager to support onboarding and everboarding programs that accelerate ramp time and continuously upskill tenured post-sales team members.
• Create, maintain, and evolve enablement and training resources for the post-sales organization, including playbooks, frameworks, methodologies, process guidance, and industry best practices.
• Equip Customer Success Managers with frameworks and tools to deliver effective Business Impact Reviews, articulate ROI, and lead value-based conversations tailored to customer personas, industries, and levels of seniority.
• Enable Implementation Consultants with structured guidance, tools, and best practices to deliver consistent, high-quality onboarding experiences and drive faster customer time-to-value.
• Provide one-on-one coaching, feedback, and targeted training to post-sales team members to strengthen customer interactions, technical confidence, and problem-solving effectiveness.
• Analyze performance data, customer outcomes, and call insights to identify knowledge and skill gaps and prioritize enablement initiatives across post-sales roles.
• Drive improvement in key post-sales outcomes such as Net Dollar Retention, churn reduction, expansion readiness, and onboarding effectiveness through focused, measurable enablement efforts.
• Gather and synthesize feedback from post-sales team members and managers to continuously evolve training content, resources, and coaching practices.
• Champion thoughtful adoption of AI-driven tools and insights to scale coaching, learning, and enablement effectiveness across the post-sales organization.
• Measure the impact of enablement programs using qualitative and quantitative inputs, iterating continuously to ensure programs deliver clear, measurable business results.

About you:

• You are a systems thinker who designs enablement for scale, not one-off training events.
• You are comfortable influencing senior stakeholders and driving alignment without formal authority.
• You have a deep understanding of how post-sales execution drives retention, expansion, and long-term customer value.
• You combine strong instructional design skills with a pragmatic, outcome-oriented mindset.
• You are highly organized, detail-oriented, and able to drive initiatives from concept through execution.
• You’re a builder, a collaborator, and a team player who thrives on making an impact
• You take ownership of your growth and actively seek feedback, improvement, and impact.

Your experience:

• 3-5 years of experience in Customer Success, Professional Services, or post-sales roles within a B2B SaaS environment
• 2-4 years of dedicated Enablement, readiness, or field enablement experience.
• Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, Gong, or similar platforms.
• Experience working within an LMS or enablement platform, with WorkRamp experience a plus.
• Exposure to CMMS, industrial SaaS, or high-growth B2B environments is a plus.
• Bachelor’s degree in business, marketing, product, education, organizational development, or a related field is a plus.

What success looks like in the first 12 months:

• Clear post-sales execution standards are defined, documented, and reinforced through enablement.
• New post-sales hires ramp faster and more consistently across segments.
• Managers are equipped to coach effectively against defined competencies.
• Enablement programs show measurable impact on time-to-value, retention, and expansion metrics.
• Post-sales teams view enablement as a critical partner in their success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description

So, what will your new role look like?

As Head of Technology, your mission is to evolve Workleap’s engineering organization toward a more autonomous, efficient, and AI-enabled model. You will lead the Shared Tech group and help accelerate the organization’s execution by aligning and evolving key teams. The role spans three core functions, Product Ops, Data, and Security & Infrastructure, with a clear mandate: stabilize, clarify priorities, and increase velocity without compromising quality. You will shape the systems, platforms, and practices that enable product teams to deliver faster, with greater autonomy and impact, by leveraging AI and automation.

Responsibilities:

• Increase engineering velocity and impact by enabling teams to ship end-to-end value with minimal dependencies;
• Improve delivery performance through stronger deployment frequency, shorter lead times, and sustained production reliability;
• Reduce organizational friction by increasing team autonomy, simplifying workflows, and clarifying ownership;
• Accelerate delivery cycles and reduce manual effort through AI and automation embedded across development workflows;
• Increase the leverage of product teams through scalable platform capabilities across Product Operations, Data, and Security & Infrastructure;
• Strengthen accountability by aligning teams around production outcomes, customer impact, and end-to-end ownership;
• Elevate organizational performance by building strong technical leadership and high-performing teams.

What does your future team look like?   

You'll lead the Shared Tech group (~20 people): where we build the standards, the platforms, and the enabling infrastructure that serve both product lines (ShareGate and Workleap HR). You'll partner with the heads of each product line who own the product outcomes, and your mission is to make delivery dramatically faster.

The three pillars of your scope:

• Product Operations: Builder tooling, AI SDLC, observability, analytics, billing and subscription. Turn product activity into decisions and improve developer velocity.
• Data: Single trusted, AI-ready analytics backbone. Shared data models, governance, data science as a shared capability, AI quality foundations.
• Security & Infrastructure: Enterprise-grade trust without killing speed. Security architecture, compliance, incident response, infrastructure operations.

Your role will be to evolve this group from a support function into a true engine of engineering velocity and impact.

What are the next challenges awaiting your team?

Your mandate is clear: transform engineering into a builder organization that can deliver faster without compromising quality or trust. In the next phase, the team will need to:

• Enable more autonomous, end-to-end product delivery with fewer dependencies and handoffs;
• Embed AI and automation throughout the development lifecycle to reduce manual work and accelerate execution;
• Strengthen the engineering systems and platform foundations that increase impact per builder over time;
• Replace manual processes with scalable, automated platform capabilities;
• Reinforce ownership and accountability across teams.

The challenge is both technical and organizational: building systems that scale while changing how teams collaborate, operate, and deliver value. Success means creating an engineering organization that operates as a high-leverage system, where small teams can deliver outsized customer impact at market speed.

Qualifications 

• +8 years of experience in engineering leadership within a scaling or large-scale SaaS environment;
• Hands-on experience in transformation contexts, with a focus on improving team velocity, efficiency, and overall impact;
• Strong technical credibility with a hands-on mindset: ability to go deep, understand systems, and contribute to technical decisions;
• Experience managing and developing leaders within engineering organizations of approximately 20–30 people;
• Strong ability to influence in matrix environments and quickly build credibility with senior stakeholders;
• Proven ability to improve execution while maintaining high standards of quality, reliability, and judgment;
• Sound judgment to navigate trade-offs between speed, quality, security, and innovation;
• Strong interest in modern engineering practices, particularly in AI-influenced development environments;
• Experience with the Microsoft / .NET ecosystem, or strong ability to ramp up quickly;
• Good understanding of French (written and spoken) required;
• Based in Montreal or able to travel regularly.

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce Que Vous Apporterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

Pay Transparency 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know.  Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. 

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Privacy Policy

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce que vos appoeterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

About The Role 

We are looking for an energetic, technically minded, and results-driven Account Executive to join our sales team and help grow AON3D’s customer base across Canada. 

Based in Montréal, Québec, this role will own the full sales cycle from qualified opportunity through close across the Canadian market. You will work closely with prospects and customers to understand their manufacturing challenges, identify opportunities where AON3D can create value, and guide them through a consultative, technical sales process. 

This role is ideal for someone who is comfortable selling complex hardware, software, and materials solutions to engineering, manufacturing, and executive stakeholders. You should be confident building relationships, managing a pipeline, navigating technical buying processes, and closing new business in a rapidly evolving market. 

To be successful in this role, you must be fully bilingual in English and French, possess strong consultative selling skills, communicate technical value clearly, and thrive in a fast-paced, team-oriented environment. Adapted from the original Account Executive description provided. 

What You Will Do 

• Own and manage a pipeline of qualified opportunities across the Canadian market. 
• Support the development of new qualified opportunities. 
• Lead discovery calls to understand customer needs, applications, timelines, budgets, decision-making processes, and technical requirements. 
• Develop strong relationships with engineering, manufacturing, procurement, and executive stakeholders. 
• Clearly communicate the features, advantages, and benefits of AON3D’s products and solutions in both English and French. 
• Work closely with Sales, Applications Engineering, Marketing, and Customer Success to support prospects throughout the buying process. 
• Prepare and deliver proposals, quotes, business cases, and sales presentations. 
• Negotiate commercial terms and guide opportunities through to close. 
• Accurately maintain CRM data, including opportunity stage, next steps, forecast, deal value, timeline, and key stakeholders. 
• Generate weekly, quarterly, and forecast reports related to pipeline, bookings, and sales activity. 
• Meet or exceed revenue, pipeline, and activity targets set by the company. 
• Participate in sales, product, training, and strategy meetings. 
• Represent AON3D at trade shows, conferences, customer meetings, and industry events across Canada and, when required, internationally. 
• Comply with all applicable federal, provincial, and local laws, as well as company policies and procedures associated with best sales and business practices. 

What We Are Looking For 

• Bachelor’s degree or higher in a relevant field. 
• 5+ years of professional selling experience, preferably in a technical, industrial, manufacturing, hardware, software, or additive manufacturing environment. 
• Proven experience managing a sales pipeline and closing new business. 
• Strong consultative selling skills with the ability to uncover customer needs and translate them into compelling business value. 
• Full professional fluency in both English and French, written and spoken, is required. 
• Excellent interpersonal skills and the ability to communicate effectively with technical and non-technical stakeholders. 
• Ability to communicate technical concepts clearly to both technical and non-technical audiences. 
• Ability to discuss the features, advantages, and benefits of AON3D’s products and compare their performance with competitive products. 
• Comfortable selling into complex organizations with multiple stakeholders and longer sales cycles. 
• Strong organizational skills and ability to manage multiple opportunities, deadlines, and priorities at once. 
• Must work well in a rapidly changing environment and be committed to meeting deadlines, forecasts, and quotas. 
• Advanced knowledge of sales tools, including CRM, ERP, Microsoft Office suite, and related sales productivity tools. 
• Ability to travel across Canada and abroad to customer sites, trade shows, conferences, and industry events as needed. 

Location and Work Model 

Location: Montréal, Québec, Canada 
Work model: Hybrid  
Employment type: Full-time, permanent 
Travel: Frequent travel across Canada, with occasional international travel as required

Armis, l'entreprise de gestion de l'exposition cyber et de sécurité, protège l'ensemble de la surface d'attaque et gère l'exposition aux risques cyber des organisations en temps réel. Dans un monde sans périmètre en évolution rapide, Armis garantit que les organisations voient, protègent et gèrent en permanence tous leurs actifs critiques — du sol au cloud. Armis sécurise des entreprises des classements Fortune 100, 200 et 500, ainsi que des gouvernements nationaux et des entités locales et étatiques, afin d'aider les infrastructures critiques, les économies et la société à rester sûres et sécurisées 24h/24 et 7j/7.

Armis est une société privée dont le siège social est situé aux États-Unis, en Californie. Ce poste est basé à Montréal.

En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs objectifs, fournir des conseils sur l'adoption du produit et stimuler l'engagement afin de favoriser la fidélisation et la croissance. Ce rôle est idéal pour une personne proactive, soucieuse du détail et passionnée par la création de relations solides.

Vos missions :

• Agir en tant que premier point de contact pour le support et la gestion de la relation des comptes clients assignés.
• Guider la clientèle à travers les demandes de fonctionnalités, les meilleures pratiques de formation et l'adoption du produit pour garantir la pleine utilisation de la plateforme.
• S'engager de manière proactive avec les clients pour identifier les risques, faire émerger des opportunités et faire remonter les problèmes si nécessaire.
• Collaborer avec les équipes internes (Produit, Ventes, Support et Marketing) pour s'assurer que les retours sont capturés et suivis d'effets.
• Suivre les indicateurs de santé et les tendances d'utilisation pour orienter la stratégie et la planification des comptes.
• Préparer et animer des points de suivi réguliers, des revues de succès et des rapports d'utilisation adaptés aux besoins.
• Soutenir les opportunités de renouvellement et d'expansion en mettant en avant le ROI et en facilitant les échanges transversaux.
• Contribuer à la rédaction de documents, de présentations, de comptes rendus de réunion, de guides de procédures (playbooks) et de guides de bonnes pratiques.

Ce que nous attendons :

• Baccalauréat (Bachelor) ou expérience équivalente en commerce, communication ou dans un domaine connexe.
• 2 à 5 ans d'expérience en réussite client (Customer Success), en gestion de comptes ou dans un rôle en contact direct avec la clientèle (une expérience en SaaS et en cybersécurité est un atout).
• Excellentes capacités de communication et aisance relationnelle avec une approche axée sur le service.
• Sens aigu de l'organisation et capacité à gérer simultanément plusieurs comptes et priorités.
• Capacité à résoudre des problèmes, à anticiper les besoins et à réfléchir de manière stratégique.
• Aisance avec les outils CRM et les plateformes de réussite client (ex: Salesforce, Gainsight, Slack, etc.).
• Esprit d'équipe et capacité à s'épanouir dans un environnement dynamique.
• Disponibilité pour des déplacements pouvant atteindre 20 % du temps.
• Excellence dans un environnement itératif et rapide en s'adaptant à l'évolution des processus internes.
• Capacité à réorienter ses priorités en réponse aux nouvelles stratégies de l'entreprise.

Candidatures et processus d'embauche

Armis valorise la diversité et s'engage à respecter la Charte de la langue française au Québec.

• Soumission : Nous vous invitons à soumettre votre curriculum vitæ en français ou en anglais, à votre convenance.
• Exigence linguistique : La maîtrise de l’anglais est requise pour ce poste afin de permettre une collaboration quotidienne avec nos équipes internationales, nos partenaires mondiaux et nos clients basés hors du Québec.
• Transparence : Armis peut avoir recours à des technologies de traitement automatisé pour aider à l'évaluation des candidatures. En postulant, vous reconnaissez en avoir été informé(e).

Associate TCSM - Montreal, Quebec

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in the United States, in California. This position is based in Montreal.

As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail-oriented person who is passionate about building strong relationships.

What you'll do:

• Act as the first line of support and relationship management for assigned customer accounts.
• Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
• Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.
• Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
• Monitor customer health metrics and usage trends to inform strategy and account planning.
• Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.
• Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.
• Contribute to customer-facing documentation, presentations, meeting summaries, playbooks, and best-practice guides.

What we expect:

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Problem-solver with the ability to anticipate customer needs and think strategically.
• Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
• A collaborative team player who thrives in a fast-paced environment.
• Ability to travel up to 20% of the time.
• Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
• Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

Applications and Hiring Process

Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

• Submission: We invite you to submit your resume in French or English, at your convenience.
• Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
• Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Product talent to match.

We are seeking a Senior Product Manager to own the Work Planning capabilities in our Core division. This division contains the bulk of MaintainX features that our customers use every day, including work orders, maintenance plans, parts inventories, and other frontline workflows and analytics. We are looking for someone with deep experience building workflow products for complex operational environments and a track record of turning foundational systems into enterprise differentiators. As MaintainX moves upmarket, our customers need more than a system that creates work — they need a system that ensures every job is fully prepared before a technician picks up a wrench. If owning that problem end-to-end excites you, we want to speak to you.

What you'll do:

• Own preventive maintenance end-to-end — the backbone of every maintenance operation and the system that generates the majority of our customers' work. You'll define how PM programs work, how work flows through the system, and how we evolve this foundation to meet the needs of increasingly complex enterprise organizations
• Own the full journey from work request to execution-ready work order — the request portal where needs are submitted, the planner's tools for triaging and preparing work, and the workflow that ensures every job arrives at execution with the right plan, parts, and approvals so technicians spend their time turning wrenches, not chasing information
• Pioneer agentic planning experiences — from auto-enriching work orders with historical job data to proactively surfacing readiness gaps and forecasting workload, building the intelligent layer that helps planners shift from chasing information to making decisions
• Own the metrics that tell our customers whether their planning function is performing — PM compliance, planned vs. reactive work ratio, backlog health, and planning accuracy. You'll define what these metrics mean in MaintainX, build the measurement layer, and give maintenance leaders the visibility they need to improve
• Work closely with Sales to help close and expand large accounts by crisply articulating how MaintainX's planning and work readiness capabilities meet the needs of senior maintenance and operations leaders
• Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using operational metrics that tie directly to customer value

About you:

• 5–7 years in product management with meaningful time spent building tools for complex operational workflows, ideally at a company serving enterprise customers
• Proven experience building highly configurable systems for complex operational environments — you've designed products where the challenge was making powerful rules, automation, or configuration accessible to non-technical users across a wide range of enterprise setups
• Comfortable navigating cross-team dependencies and making smart scope trade-offs on dependency-heavy features — able to define requirements across adjacent teams while staying laser-focused on downstream customer outcomes
• Proven ability to drive your own discovery in greenfield product areas — you've defined problems from scratch, not just solved well-scoped ones, and you've established measurement baselines where none existed before
• Able to inspire and rally a team around a clear vision, strategy, and roadmap — connecting day-to-day work to specific KPIs and business goals, and building credibility across all levels from ICs to executives
• Experience in industrial, field service, or operational technology domains is a strong signal but not a requirement. Interest in AI/agentic product experiences is a plus — the long-term vision includes intelligent automation and you should be excited about building the foundations for that

What's in it for you:

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO
• A Work Culture where:
  • You'll work alongside folks across the globe that reflect the MaintainX values: Smart, Humble, Optimist
  • We believe in meritocracy, where ideas and effort are publicly celebrated

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement—and with 13+ years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic Vanilla is looking for a Senior Software Developer (Backend / PHP) who thrives at the intersection of product engineering, scalability, and modern developer workflows—including AI-assisted development. You’ll help build and evolve the core application systems that power rich community experiences for millions of users worldwide.

This role is primarily focused on backend and platform development, but success in this position requires strong product thinking, sound engineering judgment, and the ability to work effectively in a large, mature application with complex integrations, extensibility points, and performance considerations.

This is a great fit for someone who can own meaningful technical work, raise engineering standards, and use AI tools responsibly to accelerate delivery without compromising quality, security, or maintainability.

What You'll Do:

• Build, maintain, and ship high-quality product features in a multidisciplinary Agile team.
• Design and evolve backend systems that support large-scale, highly configurable community applications.
• Work across core application layers, APIs, integrations, and platform capabilities to deliver reliable end-to-end solutions.
• Write reliable, well-tested code; participate in code review; mentor teammates through thoughtful feedback and shared patterns.
• Triage, debug, and resolve production issues efficiently; collaborate closely with product, QA, support, and other engineers to close the loop quickly.
• Contribute to application performance, scalability, resilience, and maintainability across a large and evolving codebase.
• Help shape technical direction by improving architecture, coding standards, tooling, documentation, and team development practices.
• Participate in guild or cross-team engineering discussions to strengthen backend practices and promote sustainable patterns across the organization.

AI-Forward Development Responsibilities

• We’re looking for a software developer who is excited to rethink how software is built—someone eager to work in an AI-native, agentic development environment, where developers collaborate with intelligent agents to design, build, and iterate faster.
• Use AI-powered IDEs and assistants (e.g., Cursor, Copilot-style tools) to accelerate implementation, refactoring, debugging, and test generation—while ensuring correctness, security, and maintainability.
• Apply AI thoughtfully: write strong prompts, verify outputs, and incorporate guardrails such as automated tests, static analysis, code review, and runtime validation.
• Help define best practices for AI-assisted engineering, including where automation is most effective, what requires human review, and how to evaluate output quality in a production environment.
• Partner on AI-enabled product and platform initiatives where relevant, including areas like moderation tooling, content workflows, search and discovery, summarization, admin productivity, and internal developer efficiency.

What We’re Looking For (Required)

• Strong understanding of Agile values and principles.
• Strong software engineering fundamentals, including object-oriented design, modular architecture, and maintainable coding practices.
• Experience building and supporting production applications at scale, with attention to performance, reliability, and long-term maintainability.
• Experience designing and working with APIs and service boundaries in complex systems.
• Ability to debug effectively, reason through production issues, and make sound tradeoffs in a large application environment.
• Awareness of security best practices and experience identifying or addressing vulnerabilities in web applications.
• Comfort working in containerized or modern local development environments and with contemporary engineering workflows.
• Comfort with Git-based workflows, pull requests, and collaborative code review.
• Practical experience using AI coding tools (Cursor or equivalent) in day-to-day development, including validating generated code and avoiding insecure or low-quality patterns.

Desired Qualifications

• 5+ years of professional software development experience building and maintaining production web applications.
• Experience working in a large, mature application or platform with significant business logic, legacy considerations, and evolving architecture.
• Experience with extensible or modular systems such as themes, plugins, integrations, or configurable platform features.
• Experience working with asynchronous processing, background jobs, queues, or event-driven patterns.
• Familiarity with database-backed applications and the performance considerations that come with them.
• Experience with testing practices and tools that build confidence through automation.
• Strong product instincts: you communicate tradeoffs well, care about user outcomes, and understand how technical decisions affect the customer experience.
• Experience contributing to technical mentoring, architectural improvements, or shared engineering standards.

What You’ll Earn

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the Product talent to match.

We are seeking a Lead Product Manager to oversee the Platform and Reporting capabilities in our Core division. This division contains the bulk of MaintainX features that our customers use everyday, including work orders, parts inventories, and other frontline workflows and analytics. We are looking for someone with deep experience as a Platform PM serving customers with complex data products and experience evolving these capabilities into a differentiator in the Enterprise segment. As MaintainX moves upmarket, our products need to broaden their scope from serving front-line executors and line managers to serving a more diverse and senior set of stakeholders within the Enterprise — if this excites you, we want to speak to you!

What you'll do:

• Own our Platform capabilities by acting as a product bridge between Core, Infrastructure, and Data Engineering teams. You’ll defining the data contracts, data models, and platform capabilities that power your reporting and analytics products
• Own our Reporting capabilities end-to-end, leveraging data, user research and competitive/market analysis to help shape the strategy for how our customers interact with and consume the data within MaintainX
• Spearhead our ROI initiative to make plain the operational benefits of partnering with MaintainX within the product surface
• Execute on a mixture of large innovations and smaller quality-of-life improvements to supercharge our product and our sales team’s ability to close Fortune 5000 companies.
• Work closely with the sales team to directly help close large deals by crisply articulating how our reporting and analytics capabilities meet the needs of other senior operational stakeholders
• Evolve our reporting and analytics products from serving frontline managers to a broader enterprise audience, including ops leaders, finance, and EHS stakeholders.
• Inspire and motivate a team of designers and engineers to achieve ambitious outcomes, defining and measuring success using metrics

About you:

• 8+ years in product management with meaningful time in a platform or infrastructure-adjacent capacity, ideally at a company serving Enterprise customers
• Proven experience building customer-facing analytics or reporting products, with enough understanding of the underlying data modeling and pipeline decisions to hold your own with data and infrastructure engineers
• Comfortable navigating cross-team data dependencies — able to define requirements upstream (data, infra, platform) while staying laser-focused on downstream customer outcomes
• Experience partnering directly with sales as a company moves upmarket from SMB to Enterprise, including getting into deals and translating complex product capabilities for senior buyers
• Track record of expanding a product's audience — from operational end-users to more senior or diverse stakeholders like operations leaders, finance, or EHS functions
• Can make smart scope trade-offs on dependency-heavy features, knowing when to ship something narrow and when to hold for a more complete solution
• Able to inspire and rally a team around a clear vision, strategy, and roadmap — and connect day-to-day work to specific KPIs and business goals
• Strong relationship-builder who can work credibly across all levels, from ICs to executives
• Strong pattern recognition — knows how to apply proven solutions to new contexts without over-engineering

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

UX DESIGN

What We Do

We design customer and user-focused experiences that are fresh and innovative, while problem solving by anticipating user behavior and hurdles. We approach the most complex of problems and address them with simple, intuitive, and useful solutions.

What You'll Do

Epic Games is looking for talented, experienced Lead Technical UI Designer to work on Rocket League. In this position, you will lead and manage a team of Technical UI designers implementing UI systems design in Unreal engine, building rapid prototypes, layouts, visual scripting, and leveling up our workflows. You will also be hands-on as a developer! You will work with UX Designers, UI Artists, and UI Engineers to ship these features to millions of users around the world.

In this role, you will

• Lead a team of Tech UI designers implementing UI systems in Rocket League; work collaboratively across multiple teams to create consistency
• Set up a culture of mentorship and excellence within the Tech UI design craft
• Establish best practices and procedures for Tech UI Design
• Work on UI Systems Design, break down feature/wireframe into necessary widgets, materials, and input navigation
• Implement blueprint logic when presentation logic calls for it and assist UI Artists where necessary to implement special presentation behavior
• Debug blueprints/UMG issues quickly using various tools and techniques

What we're looking for

• Experience managing a team of 2–6 people or equivalent training
• Expertise in building UI and experiences in game engines and across multiple platforms (mobile, web, pc, consoles)
• Experience building materials/shaders in Unreal or equivalent
• Professional engine experience (Custom engine, Unity, UE4, Lumberyard, Snowdrop, etc.), and have game industry 3D-package experience (3D Studio, Maya, etc.)
• Experience in visual or scripting languages such as Lua, Blueprints, etc
• You can "translate" communication across departments (i.e., talk to engineering about UI Art needs, summarize technical issues, etc), but also have empathy for non-technical team members and the ability to empower others on your team

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Role overview

CarGurus, the fastest growing marketplace in Canada, is seeking a highly motivated Regional Sales Executive to drive revenue growth and cultivate strong relationships within the Quebec Region. In this pivotal role, you’ll act as a strategic consultant to automotive dealer decision-makers and dealership groups, helping them optimize their digital presence and achieve their business goals through CarGurus’ innovative solutions.

What you'll do

• Drive Revenue Growth: Consistently achieve and exceed sales quotas and revenue goals within your designated region.
• Develop Strategic Relationships: Identify, engage, and build long-term partnerships with key decision-makers at automotive dealerships and dealer groups through prospecting, sales calls, and relationship management.
• Act as a Trusted Consultant: Analyze dealership online business practices and provide tailored recommendations leveraging CarGurus’ suite of products and services.
• Champion Client Success: Ensure high customer satisfaction by quickly addressing dealer inquiries and concerns, and following through on prompt resolution.
• Leverage Data & Insights: Deliver in-depth analyses and reports on field activity and dealership performance to provide insights to both internal stakeholders and dealer partners.
• Collaborate Cross-Functionally: Work with internal teams across product, operations, and customer success to drive client performance, improve retention, and uncover new growth opportunities.
• Influence Product Innovation: Offer clear, actionable feedback to product and operational teams on new features and enhancements based on real-world dealer needs and experiences.

What you'll bring

• 3+ years of direct sales experience
• Proven ability to work independently in a remote/home office environment
• Strong consultative selling skills with analytical and reporting capabilities
• Effective communicator with a track record of building relationships across all levels of an organization
• Collaborative mindset with experience working cross-functionally to support go-to-market strategies
• Proficient in Google Workspace (Gmail, Calendar, Docs, Sheets, Slides)
• Experience with Salesforce is a plus
• Willingness and ability to travel frequently within a defined territory

Aperçu du Poste

En tant que Représentant Commercial Régional, vous serez chargé d’établir et de maintenir des relations avec les concessionnaires automobiles (franchisés et indépendants), en leur fournissant des conseils stratégiques sur le marketing digital pour renforcer leur présence en ligne. Dans ce rôle, vous favoriserez des partenariats à long terme avec les concessionnaires tout en stimulant la croissance et l’innovation dans l’industrie automobile.

Principales Responsabilités

• Développer des relations solides et de confiance avec les détaillants automobiles.
• Générer de nouvelles opportunités commerciales tout en entretenant les comptes existants.
• Servir d’intermédiaire entre les clients et les équipes internes, en partageant des retours pour améliorer les produits.
• Voyager fréquemment dans votre région pour proposer des solutions sur mesure et répondre aux besoins des clients.

Ce que Nous Recherchons

• Minimum de 3 ans d’expérience en ventes consultatives, idéalement dans l’industrie automobile.
• Personnes motivées et autonomes, capables de prospérer dans un environnement dynamique.
• Disponibilité pour des déplacements fréquents dans la région attribuée. (Montréal, Rive-Sud de Montréal, Estrie)

Comment Postuler

Nous vous encourageons à postuler, même si vous ne remplissez pas toutes les qualifications mentionnées. Votre candidature sera conservée dans nos dossiers, et nous vous contacterons dès qu’une opportunité se présentera dans votre région. Nous sommes impatients de faire votre connaissance!

Pourquoi Travailler chez CarGurus

Chez CarGurus, nous récompensons la curiosité et la passion avec des avantages exceptionnels et une rémunération compétitive, incluant des actions pour tous les employés dès leur embauche et tout au long de leur évolution chez nous. Nos programmes de développement de carrière, nos initiatives de dons d’entreprise, ainsi que nos groupes de ressources pour employés offrent des opportunités de connexion tout en ayant un impact significatif.

Notre modèle de travail hybride flexible et nos politiques généreuses de congés mettent l’accent sur l’équilibre travail-vie personnelle et le bien-être.

Diversité et Inclusion

Chez CarGurus, nous célébrons la diversité et nous nous efforçons de créer un environnement de travail inclusif où chacun peut être authentique. Nous nous engageons à offrir des opportunités égales, quelles que soient la race, la couleur, la religion, l’origine nationale, l’âge, le sexe, l’état civil, le handicap, le statut de vétéran, l’orientation sexuelle ou l’identité de genre.

Nous vous encourageons à postuler, même si vous ne répondez pas à toutes les exigences. Si vous avez besoin d’accommodements lors du processus de recrutement en raison d’un handicap, faites-le-nous savoir afin que nous puissions vous offrir le soutien nécessaire. Chez CarGurus, nous apprécions ce qui vous rend unique et sommes impatients de découvrir ce que vous pouvez apporter à notre équipe.

#LI-Hybrid

Role overview

CarGurus, the fastest growing marketplace in Canada, is seeking a highly motivated Regional Sales Executive to drive revenue growth and cultivate strong relationships within the Quebec Region. In this pivotal role, you’ll act as a strategic consultant to automotive dealer decision-makers and dealership groups, helping them optimize their digital presence and achieve their business goals through CarGurus’ innovative solutions.

What you'll do

• Drive Revenue Growth: Consistently achieve and exceed sales quotas and revenue goals within your designated region.
• Develop Strategic Relationships: Identify, engage, and build long-term partnerships with key decision-makers at automotive dealerships and dealer groups through prospecting, sales calls, and relationship management.
• Act as a Trusted Consultant: Analyze dealership online business practices and provide tailored recommendations leveraging CarGurus’ suite of products and services.
• Champion Client Success: Ensure high customer satisfaction by quickly addressing dealer inquiries and concerns, and following through on prompt resolution.
• Leverage Data & Insights: Deliver in-depth analyses and reports on field activity and dealership performance to provide insights to both internal stakeholders and dealer partners.
• Collaborate Cross-Functionally: Work with internal teams across product, operations, and customer success to drive client performance, improve retention, and uncover new growth opportunities.
• Influence Product Innovation: Offer clear, actionable feedback to product and operational teams on new features and enhancements based on real-world dealer needs and experiences.

What you'll bring

• 3+ years of direct sales experience
• Proven ability to work independently in a remote/home office environment
• Strong consultative selling skills with analytical and reporting capabilities
• Effective communicator with a track record of building relationships across all levels of an organization
• Collaborative mindset with experience working cross-functionally to support go-to-market strategies
• Proficient in Google Workspace (Gmail, Calendar, Docs, Sheets, Slides)
• Experience with Salesforce is a plus
• Willingness and ability to travel frequently within a defined territory

Aperçu du Poste

En tant que Représentant Commercial Régional, vous serez chargé d’établir et de maintenir des relations avec les concessionnaires automobiles (franchisés et indépendants), en leur fournissant des conseils stratégiques sur le marketing digital pour renforcer leur présence en ligne. Dans ce rôle, vous favoriserez des partenariats à long terme avec les concessionnaires tout en stimulant la croissance et l’innovation dans l’industrie automobile.

Principales Responsabilités

• Développer des relations solides et de confiance avec les détaillants automobiles.
• Générer de nouvelles opportunités commerciales tout en entretenant les comptes existants.
• Servir d’intermédiaire entre les clients et les équipes internes, en partageant des retours pour améliorer les produits.
• Voyager fréquemment dans votre région pour proposer des solutions sur mesure et répondre aux besoins des clients.

Ce que Nous Recherchons

• Minimum de 3 ans d’expérience en ventes consultatives, idéalement dans l’industrie automobile.
• Personnes motivées et autonomes, capables de prospérer dans un environnement dynamique.
• Disponibilité pour des déplacements fréquents dans la région attribuée. (Montréal, Rive-Sud de Montréal, Estrie)

Comment Postuler

Nous vous encourageons à postuler, même si vous ne remplissez pas toutes les qualifications mentionnées. Votre candidature sera conservée dans nos dossiers, et nous vous contacterons dès qu’une opportunité se présentera dans votre région. Nous sommes impatients de faire votre connaissance!

Pourquoi Travailler chez CarGurus

Chez CarGurus, nous récompensons la curiosité et la passion avec des avantages exceptionnels et une rémunération compétitive, incluant des actions pour tous les employés dès leur embauche et tout au long de leur évolution chez nous. Nos programmes de développement de carrière, nos initiatives de dons d’entreprise, ainsi que nos groupes de ressources pour employés offrent des opportunités de connexion tout en ayant un impact significatif.

Notre modèle de travail hybride flexible et nos politiques généreuses de congés mettent l’accent sur l’équilibre travail-vie personnelle et le bien-être.

Diversité et Inclusion

Chez CarGurus, nous célébrons la diversité et nous nous efforçons de créer un environnement de travail inclusif où chacun peut être authentique. Nous nous engageons à offrir des opportunités égales, quelles que soient la race, la couleur, la religion, l’origine nationale, l’âge, le sexe, l’état civil, le handicap, le statut de vétéran, l’orientation sexuelle ou l’identité de genre.

Nous vous encourageons à postuler, même si vous ne répondez pas à toutes les exigences. Si vous avez besoin d’accommodements lors du processus de recrutement en raison d’un handicap, faites-le-nous savoir afin que nous puissions vous offrir le soutien nécessaire. Chez CarGurus, nous apprécions ce qui vous rend unique et sommes impatients de découvrir ce que vous pouvez apporter à notre équipe.

#LI-Hybrid

Why You’ll Love This Role

We are seeking an Enterprise Regional Sales Manager who is ambitious, adaptable, and enthusiastic. A successful Enterprise Regional Sales Manager at Cribl will clearly articulate our value proposition and execute on proven sales processes. This Regional Sales Manager will come with accountability and ownership, specifically in meeting leading indicators. Most importantly, we put our customers first, always. We are looking for an Account Executive who will do just that. The ideal candidate will come with expertise in creating customer centric solutions, and be able to build strong enduring relationships with our customers.

Please note, this is a remote position based out of Montreal.  We are looking for candidates to live local to the territory.

As An Active Member Of Our Team, You Will…

• Develop a business plan to overachieve sales goals
• Manage and maintain the entire sales ecosystem from generating leads through closing
• Help customers understand the value of Cribl during the sales process
• Articulate our value proposition up and down the organization, from engineer up to CxO
• Forecasting predictably and hitting sales targets
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

• 7+ years of Enterprise Security Sales experience selling into Fortune Level Organizations calling on Security (SIEM & Observability) & IT Personas (CISCO/CIO’s)
• Experience working with at least one earlier stage start-up organization <1000 employees or has demonstrated entrepreneurial skills throughout their career
• Proven Track record of landing and expanding 7 figure deals 
• Success selling to G2K companies, and developed at least one new logo from scratch
• Experience selling through a channel led motion
• Able to create demand in a territory and selling un-budgeted solutions
• Background using MEDDIC

Base Salary Range: 200,000 - 210,000 CAD

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. The total compensation offered for this position will include a commission/incentive plan.

#LI-ML1
#LI-Remote

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers; how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale.

You’ll be accountable for team health, technical direction, and delivery: keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems.

What You’ll Do

People & Coaching

• Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR.
• Participate in the recruiting process to grow the team.
• Provide clear expectations, regular feedback, and career development aligned with our engineering career framework.
• Cultivate a team culture grounded in ownership, growth, and mutual trust.

Performance & Delivery

• Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work).
• Maintain a single, coherent view of priorities, scope, and timelines, and keep stakeholders informed.
• Re‑plan when reality changes: call out risks early, renegotiate scope, and avoid quiet date slips.
• Take end‑to‑end responsibility for reliability of EVV/VV/IVR flows, including internal SLAs for high‑severity customer issues.
• Partner with our reliability and customer teams to triage, resolve, and prevent incidents.
• Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes.
• Encourage thoughtful experimentation that supports the team’s effectiveness, articulates domain challenges with clarity and precision, and invests in innovation deliberately, balancing opportunity with operational discipline.
• Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process.
• Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data).
• Turn recurring issues into shared initiatives (for example, mapping/config improvements with billing teams, better tooling with platform and data).
• Represent the team in planning forums, status reviews, and customer‑facing discussions when needed.

Technical & Operations

• Work with senior engineers to define and evolve the architecture for:

• Event-driven system migration.
• Visit Verification performance (query patterns, background jobs, pagination, caching).
• IVR call flows and their integration with the rest of the platform.

• Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals.
• Champion end‑to‑end visibility for visits: from capture, through verification, into EVV exports, and on to payers and aggregators.
• Sponsor “safety net” work (e.g., reports and tools that detect missing or duplicated visits before they impact billing).
• Work with reliability and data teams to ensure the right monitoring, alerting, and dashboards are in place.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 5+ years of hands-on experience in a SaaS environment, leading backend or full‑stack teams.
• Proven track record delivering complex projects with multiple stakeholders and dependencies.
• Hands‑on background as a software engineer; comfortable discussing designs, code, and trade‑offs in systems built with technologies like Python, SQL, and AWS/Kubernetes (or similar stacks).
• Experience improving reliability: incident response, post‑incident review, and building the guardrails and tooling that reduce incidents over time.
• Strong organizational and project management skills: you can coordinate several streams of work at once and keep plans and backlogs up to date.
• Excellent communication skills - able to explain technical and domain concepts to both engineers and non‑technical stakeholders.
• High ownership, empathy, and resilience: comfortable working in a domain with legacy systems, regulatory constraints, and partial migrations.
• Experience in healthcare, payments, or other regulated domains where correctness and auditability matter is an asset.
• Experience with feature flagging, modern observability tools, and CI/CD practices is an asset.
• Familiarity with event‑driven architectures, background job systems, and file‑based or API‑based integrations with external partners is an asset.
• Exposure to EVV, Medicaid, or Revenue Cycle Management concepts is an asset.
• Bilingual in French and English

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. 

The technical backbone behind every successful implementation

First time hearing about Professional Services at Coveo? We are THE technical team that brings the Coveo AI-powered search products to life for our clients. As a Senior Solutions Consultant, you’ll guide our enterprise customers through transformative Generative AI experiences implementations, and shape how they leverage our solutions for a stronger and more intuitive search experience.

You’ll combine deep technical skills with a consulting mindset to design, customize, and deploy high impact AI solutions that index millions of documents, integrate across complex ecosystems, and deliver ultra-relevant results in under a second. This is where engineering meets impact!

As our Senior Solutions Consultant, you will:

• Integrate Coveo with systems such as SAP, Salesforce, ServiceNow, Shopify, and others across cloud, on-premise, or hybrid environments.Implement and customize Coveo’s features to match each customer’s unique environment and business needs.
• Lead requirement-gathering sessions with our enterprise clients (such as Dell, Nespresso, Adobe etc.) and translate their needs into scalable technical solutions.
• Communicate clearly and confidently with customer stakeholders throughout the project lifecycle, ensuring alignment and smooth delivery.
• Deploy the solution so it connects with the customer's systems in place: that means on-premise for some, in the cloud for others, and sometimes a mix of both.
• Configure, optimize, and enrich our solution to consolidate data and support key features, functionalities, and plug-ins. 
• Build intuitive, user-friendly interfaces and implement JavaScript libraries that allow Coveo to fit naturally into customers’ systems.

Here is what will qualify you for the role:

• 8+ years of hands on development experience with JavaScript, TypeScript and modern UI frameworks (React, Vue.js and Angular).
• Ease of navigating across sophisticated tech stacks and B2B ecosystems.
• Consulting experience is a must, with proven ability to operate in client-facing roles and manage communication with enterprise stakeholders.
• Strong ownership mindset, able to lead projects, prioritize effectively, and stay structured under pressure.

What will make you stand out:

• Experience with large-scale system integrations or cloud enterprise platforms.
• Background in search, commerce or information architecture
• A passion for enabling customers’ success and driving adoption through thoughtful guidance.
• Python, node,js or Java.

Do you think you can bring this role to life? Or add your own colour? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-hybrid

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era.

This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company. Leads a small, high-caliber team of AI Automation Specialists and acts as the connective tissue between strategy, operations, and technology.

What You’ll Do

• Map current workflows across key business areas (e.g., Sales, Customer Success, Implementations, Support, Product, Finance, People).
• Quantify baseline performance (cycle times, FTE effort, handoffs, error rates, customer experience impact).
• Redesign workflows that are AI-first, leveraging agents, automation, and integrations rather than simply digitizing existing processes.
• Build clear, visual process documentation and playbooks that can be adopted by teams.
• Identify, prioritize, and maintain a portfolio/backlog of AI workflow initiatives, balancing impact, feasibility, and risk.
• Lead discovery, experimentation, and pilot phases to validate new workflows quickly.
• Work closely with AI Automation Specialists to translate redesigned workflows into concrete solutions using tools like Claude, Glean, AlayaFlow, and other automation platforms.
• Define success metrics and ensure each initiative has a clear business case and measurable outcomes (e.g., time saved, revenue impact, quality improvements).
• Partner with the CEO and executive team to align on priorities, trade-offs, and sequencing of transformation initiatives.
• Collaborate with leaders in Product, Engineering, Operations, Revenue, Customer Success, and Finance to ensure workflow changes are realistic, adopted, and sustained.
• Lead change management for new ways of working: training, communication, documentation, and reinforcement mechanisms.
• Present clear, concise updates and recommendations to senior leadership and, where appropriate, the Board.
• Lead, coach, and develop AI Automation Specialists, setting a high bar for quality, pace, and impact.
• Establish and continuously refine standards, templates, and best practices for workflow mapping, AI solution design, and measurement.
• Foster a culture of experimentation, learning, and continuous improvement around AI-enabled work.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 3–8 years of experience in management consulting (e.g., BCG, Bain, McKinsey) or a similarly rigorous strategic/operational transformation role.
• Proven track record in process mapping, operating model design, or large-scale business transformation.
• Demonstrated experience leading complex, cross-functional initiatives from diagnosis through implementation.
• AI native: Daily user of tools like Claude, Glean, ChatGPT, Copilot, Cursor, etc.
• Comfortable designing and iterating prompts, workflows, and agent-based solutions.
• Strong intuition for where AI can create leverage vs. where traditional process or product changes are
• more appropriate.
• Excellent structured communication skills (written and verbal), with the ability to distill complexity and influence senior stakeholders.
• Strong analytical skills and data literacy; able to quantify impact, build business cases, and interpret operational data (spreadsheets, dashboards; SQL or similar a plus).
• Experience working in or with B2B SaaS organizations; interest in or exposure to healthcare/home care is a plus.
• • Experience implementing AI or automation solutions in real business workflows (e.g., agentic workflows, RPA, workflow orchestration platforms).
• Familiarity with API-based integrations, data platforms, and modern SaaS tooling.
• Prior experience in a scale-up environment or internal strategy/operations team. (an asset)
• Exposure to revenue operations, customer lifecycle optimization, or service delivery optimization (an asset)
• Bilingual in French and English (written & spoken)

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com.

Technical Enablement Specialist

Reports To: VP, Services

Location: Montreal, QC /(Hybrid: work from home or the office, your choice)

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.

About the role

The Technical Enablement Specialist, part of the Services Department, is a critical, multi-faceted role responsible for accelerating business growth and operational efficiency by bridging product gaps through custom technical solutions. This individual leverages deep expertise in APIs, scripting, and development to build bespoke client integrations, deploy non-productizable applications, automate internal service processes, and lead technical training initiatives across Broadsign, directly impacting customer success and internal team scalability.

What to expect

Internal Training & Onboarding

• Curriculum Design: Develop and maintain a rigorous onboarding program for Services roles (Support Specialist, Technical Specialists, Product Specialists, Technical Account Managers and Programmatic Technical Specialists)
• Continuous Learning: Participate in Product review and lead "Level Up" sessions on new product features, advanced troubleshooting, and emerging industry trends.
• Knowledge Management: Maintain a searchable internal knowledge base to ensure technical "tribal knowledge" is documented and accessible.

External Training & Certification Program

• Certification Roadmap: Design and manage a tiered external certification program that validates the expertise of our partners and customers.
• Content Creation: Produce high-quality external-facing technical labs, video tutorials, and assessment exams.
• LMS Administration: Manage the Learning Management System (LMS) to track external user progress, badge issuance, and program ROI.

Services Strategy & Operational Efficiency

• Leadership Partnership: Collaborate with the VP/Directors of Services to pinpoint new service offerings or address existing operational shortcomings, thereby enabling the Services team to scale effectively in support of Broadsign's growth objectives.
• Process Optimization: Collaborate closely with the VP and Directors of Services to ensure all Services team members comply with and adhere to documented and maintained standard operating procedures (SOPs). You will also be responsible for documenting and maintaining SOPs.
• Data-Driven Enablement: Collaborate with the VP/Directors of Services to establish, define, and oversee key performance indicator (KPI) reporting for the Services team. This involves working with the internal Data Services team to develop and build the necessary reports.
• AI-Assistance Tool Optimization and Content Improvement: Monitor and analyze the performance of the customer-facing AI-Assistance tool. This involves reviewing customer feedback, defining necessary actions for improvement (e.g., enhancing efficiency and accuracy), and either creating new knowledge base articles or collaborating with the Product Documentation team to update and improve existing customer-facing content.

What you need to perform in this job

• Experience in the adtech industry
• 3-5+ years of experience in a technical role (Sales Engineer, Consultant,  Technical Trainer or Technical Enablement Specialist) 
• Proven track record of creating educational content that is engaging, not just informative. You know how to explain complex concepts to a beginner. As an international company, being able to use technology to provide multilingual content is essential.
• Successfully created and managed an external certification program, achieving a high rate of participation.
• Analyze business operations to identify inefficiencies, then define, implement, and/or oversee solutions for process improvements.
• Proficiency in utilizing Learning Management Systems (LMS) like Absorb LMS and Customer Relationship Management (CRM) tools like Salesforce is essential. Additionally, experience with content creation tools is required.
• Experience with Salesforce Agentforce or equivalent AI productivity tools is a significant plus.

What we bring to the table

• Retirement Savings: Group RRSP with a 50% employer matching up to 4% of your salary.
• Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses.
• Comprehensive Benefits: Complete company insurance plan (health, dental, vision, travel) effective from day one (100% employer-paid). $500 annual Health Care Savings Account (HCSA) for additional health-related expenses.Unlimited access to the virtual healthcare platform (Telus Health).
• Paid Time Off: Minimum 3 weeks vacation, 5 floater days, 5 sick/personal days, and 2 volunteer days.
• Financial Perks: Transportation reimbursement for travel to a Broadsign office.
• Family Support: Parental leave salary supplement.
• Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth, 3 paid training days per year.

At Broadsign, we value the varied social identities that make up our community. We recognize talent comes in different forms and encourage applications that reflect different backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the different voices of our industry.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and partners in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Fluent English is required for this position in order to communicate with colleagues, clients and partners (or suppliers) located outside Quebec and to understand the technical and scientific documentation used in our industry

Turn digital commerce performance into measurable enterprise impact!

Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor - Commerce to support our North America growth strategy. This role anchors deep commerce expertise within a broader enterprise mandate: articulating and realizing value across the full customer and employee experience lifecycle. You will partner closely with Sales, Account Management, Solution Engineering, Customer Success, and Product to lead value assessments during the sales cycle and drive long term value realization across our installed base.

Coveo is uniquely positioned across the enterprise value chain, from digital lead generation and website engagement, to B2B and B2C commerce, to customer self service and agent enablement, to workplace search that drives employee productivity. In this role, you will analyze large datasets, build rigorous financial models, and connect cross functional performance metrics into a unified executive narrative. Your mission is to translate cross channel digital performance into clear financial outcomes, build compelling enterprise level business cases, and ensure customers continuously measure and realize value from Coveo across use cases.

As our Senior Business Value Advisor - Commerce, you will:

• Lead data driven value assessments by partnering with stakeholders across digital, commerce, service, support, and analytics teams to gather and analyze large datasets spanning traffic, engagement, conversion, revenue, margin, case deflection, cost to serve, and employee productivity.
• Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, isolate key value drivers, and translate digital performance metrics into incremental revenue, profitability impact, and ROI.
• Build rigorous financial models and executive ready business cases anchored in end to end customer experience flows and tailored to senior stakeholders.
• Define measurable success criteria aligned with the original business case and customer strategic objectives, establishing baseline metrics and cross functional impact measurement frameworks.
• Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, engagement, and operational efficiency metrics, producing ROI reporting grounded in actual performance data.
• Partner with Customer Success and Account teams to embed value realization into long term account strategy, identify optimization and expansion opportunities, and ensure value tracking becomes an ongoing discipline rather than a one time exercise.

Here is what will qualify you for the role:

• 7+ years of experience in consulting, digital strategy, e-commerce analytics, software-as-a-service (SaaS) value engineering, or a similar analytical customer-facing role.
• Strong understanding of digital commerce key performance indicators (KPIs) such as conversion rate, revenue per visit, average order value, margin, and customer lifetime value.
• Advanced Excel modeling skills, including scenario analysis and financial projections, with experience working with large datasets.
• Executive-level communication skills with the ability to translate complex analysis into clear, persuasive business insights.

What will make you stand out:

• Experience working directly with customer analytics or data teams and navigating raw datasets independently.
• Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
• Experience in AI-driven commerce, personalization, or search technologies.
• Working knowledge of structured query language (SQL) for independent data analysis.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Drive measurable impact across complex industrial value chains!

Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor to drive growth and measurable impact within the Manufacturing and Distribution vertical across North America. This role sits at the intersection of industrial complexity, advanced analytics, and executive strategy.

Manufacturing and distribution organizations operate across interconnected value chains spanning website engagement, B2B commerce, aftermarket revenue, service and support efficiency, dealer ecosystems, and employee enablement. In this role, you will quantify and realize value across these environments, translating operational and digital performance into clear financial outcomes and positioning Coveo as a strategic enterprise platform.

As our Senior Business Value Advisor (Manufacturing & Distribution), you will:

• Lead cross functional value assessments across commerce, service, support, website, and workplace environments, identifying revenue growth, margin expansion, and cost efficiency opportunities across the industrial value chain.
• Build integrated financial models that connect operational metrics such as conversion rate, average order value, case volume, self service success, escalation rate, lead generation, margin, and cost to serve to executive level financial outcomes.
• Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, and isolate key value drivers.
• Craft compelling, data backed value narratives tailored to executive stakeholders in industrial and manufacturing environments.
• Establish customer experience wide transformation visioning assets that help customers understand how they can evolve their end to end customer and employee experience with Coveo.
• Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, and customer engagement metrics.

Here is what will qualify you for the role:

• 7+ years of experience in consulting, digital transformation, industrial strategy, software-as-a-service (SaaS) value engineering, or a similarly analytical customer-facing role.
• Strong understanding of manufacturing or distribution business models, including business-to-business (B2B) commerce, aftermarket service, dealer networks, or technical support environments.
• Advanced Excel modeling expertise, including scenario analysis and financial projections, with experience analyzing large datasets.
• Demonstrated ability to translate operational metrics into executive-level financial insights with strong communication and storytelling skills.

What will make you stand out:

• Experience acting as a trusted advisor to executive stakeholders in industrial or B2B environments.
• Background in manufacturing, distribution, or industrial technology sectors.
• Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
• Working knowledge of structured query language (SQL) and comfort working directly with raw datasets.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Drive AI transformation within the world’s most strategic enterprises.

Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries.

You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape.

As our Senior Account Manager, you will:

• Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement
  Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
• Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
• Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
• Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
• Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention

Here is what will qualify you for the role:

• 6+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
• Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
• Strong executive presence and experience engaging C-suite and senior technology leaders
• Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts
• Bilingual, English and French

What will make you stand out:

• Experience managing highly complex, global strategic accounts
• Strong business acumen with the ability to align technical solutions to measurable business outcomes
• Ability to influence cross-functional stakeholders internally and externally
• Thrives in high-growth, fast-paced environments with a collaborative mindset

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Turn product innovation into impactful learning experiences.

Are you passionate about making complex AI-powered products easy to understand and adopt? As a Technical Enablement Manager for Commerce, you’ll play a key role in equipping teams, partners, and customers with the knowledge they need to succeed.

You’ll work at the intersection of Product, Marketing, and Enablement to transform releases into scalable, engaging learning experiences. Join us to help bridge innovation and execution while contributing to the success of Coveo’s Commerce platform.

As our Technical Enablement Manager, you will:

• Contribute to the enablement strategy for Commerce product releases, supporting internal and external readiness
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences
• Build and improve scalable frameworks for readiness milestones, communications, and enablement assets
• Act as a key liaison for enablement within the Commerce line of business, ensuring alignment with go-to-market initiatives
• Develop and maintain engaging enablement resources (courses, job aids, demos, and workshops) for internal teams, partners, and customers
• Support the measurement and continuous improvement of enablement effectiveness through relevant metrics

Here is what will qualify you for the role:

• Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
• Experience contributing to cross-functional release readiness initiatives involving Product, Marketing, and Customer Success
• Strong understanding of go-to-market teams as key audiences when designing enablement strategies
• Excellent organizational, communication, and program management skills in fast-paced environments

What would make you stand out:

• Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms
• Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
• Experience building or improving process frameworks across distributed teams
• Analytical mindset with a focus on measuring impact and improving learning effectiveness

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-remote

Lead the evolution of scalable architectures for enterprise success

How do you ensure that every technical engagement not only works today, but scales seamlessly tomorrow? As our Senior Manager, Forward Deployed Engineering, you’ll define and elevate how Coveo delivers resilient, scalable architectures across our most strategic customers.

You’ll lead a team at the intersection of architecture, value realization, and technical strategy, influencing how we design, govern, and expand complex solutions. This is a highly visible role where your impact will be felt across teams, customers, and the long-term success of our platform.

As our Senior Manager, Forward Deployed Engineering, you will:

• Lead and grow a team of Forward Deployed Engineers (FDEs) and / or Technical Engagement Managers (TEMs) supporting strategic accounts and complex expansion initiatives
• Define and enforce technical governance frameworks, including architecture validation, execution gating, and risk mitigation
• Ensure architectural coherence, scalability, and long-term sustainability across customer solutions
• Partner early in discovery and solution design to challenge assumptions and ensure feasibility
• Establish clear technical guardrails, handoffs, and decision frameworks across Technical Solutions, Field Delivery, and Professional Services teams
• Intervene in high-risk engagements to stabilize architectures and prevent systemic issues

Here is what will qualify you for the role:

• 10+ years of experience in enterprise software, including architecture, solution engineering, or technical consulting
• Proven experience leading complex, cross-functional technical programs
• Strong expertise in enterprise architecture, integrations, and data systems
• Experience managing and developing technical teams while influencing senior stakeholders

What will make you stand out:

• Ability to operate seamlessly between strategic thinking and hands-on technical problem-solving
• Experience in customer-facing roles with global enterprise clients
• Strong judgment in navigating ambiguity and preventing long-term technical debt
• Track record of driving alignment between business objectives and technical execution

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Push the boundaries of what Coveo can do, one solution at a time

How do you turn ambitious use cases into real, working solutions that prove their value fast? As a Forward Deployed Engineer, you bring ideas to life through hands-on prototyping, transforming complex requirements into tangible, high-impact solutions.

You’ll operate at the edge of what’s possible with Coveo, working directly with customers and internal teams to validate new use cases, push product boundaries, and shape what comes next, before it reaches production.

As our Forward Deployed Engineer, you will:

• Disambiguate and refine customer needs and requirements to shape a clear and compelling use case and solution
• Build working prototypes and technical proofs based on approved use cases and architectures
• Translate business and architectural requirements into functional, testable solutions
• Validate feasibility, performance, and scalability through hands-on experimentation
• Iterate quickly to refine solutions and accelerate readiness for production
• Collaborate closely with Technical Engagement Managers and Technical Success Architects to ensure alignment with architectural direction
• Generate reusable solution patterns and share implementation insights across teams

Here is what will qualify you for the role:

• 7+ years of hands-on experience in software engineering, system integration, or related fields
• Strong ability to prototype across application programming interfaces (API), data pipelines, and front-end/back-end systems
• Experience working in ambiguous, high-impact environments requiring rapid iteration
• Strong problem-solving skills with an experimentation-driven mindset

What will make you stand out:

• Experience working directly with customers in technical, solution-oriented roles
• Ability to navigate between business context and deep technical execution
• Curiosity and drive to explore new approaches and push product capabilities further
• Experience contributing insights that influence product or platform evolution

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our Platform division. Reporting to the Director of Engineering, you will lead teams of Developers who are dedicated to product development and the ongoing enhancement of features within our SaaS application. By applying a deep understanding of the AlayaCare business, they ensure context and impact are clear, while driving accountability through ambitious yet realistic delivery plans.

As a Manager, Software Development you will cultivate a strong team identity while coaching and mentoring each team member. In the Platform division, the teams own the shared backend services and shared product features such as authentication, background jobs, configuration, integrations, eventing, notifications, roles and access control, organization hierarchy, secure messaging, document management, tasks, and data onboarding tooling.

What You’ll Do

People & Coaching

• Develop, foster and mentor a team of developers to deliver impactful solutions and grow their careers while driving the success of our platform.
• Motivate and support team members to achieve the targets
• Maintain proficient knowledge of industry trends and technology innovation
• Build and maintain a strong professional network to proactively source and attract top talent; serve as a brand ambassador for AlayaCare and own the end-to-end interview process while collaborating with the recruitment team
• Establish and execute impactful onboarding process to improve the team members’ experience.

Performance and delivery

• Accountable for delivering commitments and driving successful business results. Set direction and an operational model for the team(s) by anticipating strategic challenges, establishing processes, and business opportunities.
• Establish a high-performance culture by setting inspirational, measurable, and practical performance targets.
• Lead performance management and impact assessments for direct reports. Be accountable for the team(s)’s health and productivity.
• Translate business objectives into software delivery activities.

Technical and Operations

• Continuously define, prioritize, and execute technical initiatives to improve the reliability of systems managed by the team.
• Participate in architectural/technical design activities, code reviews and incident reviews, using them as opportunities to foster technical and process excellence.
• Actively code on a daily basis, leveraging AI-powered tools such as Claude or Cursor to stay at the forefront of AI capabilities and effectively support both the team and the broader organization
• Collaborate effectively with other teams and disciplines to solve interconnected problems and to ensure customer satisfaction.
• Establish, rollout, monitor, and continuously improve the technical and operational standards and best practices for the team(s).

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, software engineering or related fields.
• Minimum 2+ years of people management experience in a technical industry, including strong cross-functional leadership
• and organizational skills.
• Excellent written and oral communication skills, with an ability to express technical and business concepts in
• approachable terms.
• Strong knowledge of contemporary software development practices, and opinions on how to best deploy them ((CI/CD, trunk-based development, feature flags, observability, test automation, incident response)
• Strong knowledge of AI-assisted development practices combined with a proactive approach to keeping pace with advancements and guiding teams in adopting them thoughtfully and effectively
• Experience with SaaS platforms and multi-tenant architectures is an asset.
• Bilingual in French and English

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

AI at Work

At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment.

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. 

UNCAGE YOUR AMBITION as a
Customer Success Specialist

We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.

We are looking for a Customer Success Specialist with a minimum of 1–2 years of experience to join our team. You will be part of the Customer Service Lodging Team (Vannerie), supporting both flight and hotel operations.

In this role, you will be responsible for managing all incoming requests related to pricing, ticketing, and post-booking PNR servicing from airline and lodging partners. While monitoring GDS queues (primarily Amadeus and Worldspan), you will also collaborate directly with our third-party providers to assist with post-booking B2B products across both flights and hotels.

Additionally, you will ensure that all new policies and updates are properly documented, categorized, and stored to maintain efficient workflows across internal teams. As part of the Back Office Support team, you will also contribute to ad-hoc projects and support our Customer Service & Delivery teams when needed.

Many career paths can prepare you for this opportunity, but ideally, you bring:

• Strong communication skills in English and French (additional languages are an asset)
• Experience working with Zendesk
• Proficiency in Microsoft Office (Excel & Word)
• Ability to thrive in a fast-paced tech environment
• Experience with a GDS (Amadeus, Worldspan) is an asset
• A solid customer service bspécialiste du succès clientackground with a strong problem-solving mindset
• A focus on delivering high-quality support and improving customer satisfaction
• Experience working with BPOs, third parties, and cross-functional teams with professionalism and empathy

* Please note this position is in Montreal, Quebec and on-site.  

Show us your drive and join our team!

Check us out https://flighthubgroup.com/takeoff

LIBÉREZ VOTRE AMBITION – DEVENEZ 
Spécialiste du succès client

Nous sommes FlightHub Group, une équipe ambitieuse qui a créé FlightHub et Justfly. Nos marques sont devenues deux des agences de voyage les mieux classées en Amérique du Nord. Nous servons désormais plus de 3 millions de clients par an, générons plus de 3 milliards de dollars de chiffre d'affaires et continuons à nous renforcer d'année en année. Nous voyons grand, poursuivons nos objectifs avec passion et les réalisons avec une confiance en nous inébranlable et un engagement sans faille. Nous sommes un groupe d'individus partageant une vision et des valeurs communes, qui se sont réunis pour poursuivre une mission collective : devenir le numéro 1 mondial.

Nous recherchons un(e) spécialiste du succès client ayant au minimum 1 à 2 ans d’expérience pour rejoindre notre équipe. Vous ferez partie de l’équipe Service client – Hébergement (Vannerie), en soutenant à la fois les opérations liées aux vols et aux hôtels.

Dans ce rôle, vous serez responsable de la gestion de toutes les demandes entrantes liées à la tarification, à la billetterie et au service après réservation des PNR provenant de partenaires aériens et d’hébergement. Tout en surveillant les files d’attente GDS (principalement Amadeus et Worldspan), vous collaborez directement avec nos fournisseurs tiers afin d’assurer le suivi post-réservation des produits B2B, tant pour les vols que pour les hôtels.

De plus, vous veillerez à ce que toutes les nouvelles politiques et mises à jour soient correctement documentées, classées et archivées afin de maintenir des flux de travail efficaces entre les équipes internes. En tant que membre de l’équipe de support Back Office, vous contribuerez également à des projets ponctuels et apporterez votre soutien aux équipes Service client et Delivery lorsque nécessaire.

De nombreux parcours professionnels peuvent vous préparer à cette opportunité, mais idéalement, vous possédez :

• De solides compétences en communication en anglais et en français (d’autres langues sont un atout)
• Une expérience avec Zendesk
• Une maîtrise de Microsoft Office (Excel et Word)
• La capacité d’évoluer dans un environnement technologique dynamique
• Une expérience avec un GDS (Amadeus, Worldspan) est un atout
• Une solide expérience en service client avec un fort esprit de résolution de problèmes
• Une attention particulière à la qualité du support et à l’amélioration de la satisfaction client
• Une expérience de collaboration avec des BPO, des partenaires tiers et des équipes multidisciplinaires, avec professionnalisme et empathie

*Veuillez noter que ce poste est situé à Montréal, au Québec et sur place.

#LI-CV

Job Description

So, what will your new role look like?

In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service.

On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience.

You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment.

Responsibilities:

• Provide high-quality technical support and resolve IT requests within reasonable timeframes
• Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
• Identify and implement improvements to IT processes and user experience leveraging automation and AI tools
• Administer the device fleet using MDM tools such as Intune and Jamf
• Gather, clarify, and document relevant information for the team
• Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency
• Collaborate with the IT team on incident resolution and ad hoc projects
• Define priorities and ensure effective time management

What does your future team look like?   

• You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience.
• The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement.
• In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency.

What are the next challenges awaiting your team?   

• The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users.
• One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service.
• The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience.
• Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations.

Qualifications

• 8+ years of experience in IT support or a related field;
• Demonstrated experience using AI tools or automation to improve efficiency or service quality in an IT context;
• Excellent interpersonal skills and strong customer service orientation;
• Excellent communication skills in both French and English (spoken and written);
• Expertise in troubleshooting Windows 11 and macOS;
• Experience managing SaaS access;
• Knowledge of Azure AD, Microsoft 365, and Azure PIM;
• Autonomy, resourcefulness, and initiative;
• Strong interest in artificial intelligence and its practical applications.

Salary range: $68K–85K CAD.
This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions.

L’opportunité
Le ou la Gestionnaire des opérations et de l’écosystème des Programmes de développement des compétences (PDC) est responsable de l’infrastructure opérationnelle, de la mesure de l’impact et de la stratégie de cycle de vie à long terme de la communauté pour l’ensemble des initiatives PDC.

Ce rôle s’adresse à la personne qui regarde un programme bien intentionné et voit immédiatement l’infrastructure qui manque : les systèmes de suivi, les cadres de rapports, la stratégie d’engagement des diplômé(e)s et de la communauté qui rendraient le tout dix fois plus utile. Vous serez responsable de bâtir cet ensemble ici, en collaborant avec les équipes des ventes, de la réussite client et de la formation afin de faire de nos programmes de développement des compétences des expériences auxquelles les apprenant(e)s demeurent attaché(e)s bien après les avoir terminées.

Tout en soutenant la prestation auprès des client(e)s lorsque des contrats sont actifs, votre objectif principal sera de bâtir les systèmes internes, les cadres de rapports et les mécanismes communautaires nécessaires pour assurer un impact durable des programmes.

Ce que vous allez faire

• Bâtir et gérer l’infrastructure opérationnelle des Programmes de développement des compétences (PDC), incluant les systèmes de suivi des apprenant(e)s, les flux de travail et les processus de programme évolutifs.
• Définir, suivre et présenter l’impact des programmes, en créant des tableaux de bord et des cadres de rapports permettant de mesurer des résultats comme l’inscription, la complétion, la certification et les cheminements vers l’emploi.
• Mettre en place et gérer l’écosystème à long terme des apprenant(e)s, incluant les communautés de diplômé(e)s, les initiatives d’engagement, les occasions de mentorat et la croissance du réseau de talents.
• Mettre en œuvre et optimiser les systèmes de CRM et d’automatisation afin de gérer les données sur le cycle de vie des apprenant(e)s et des partenaires, de simplifier la production de rapports et d’améliorer l’efficacité opérationnelle.
• Coordonner la prestation des programmes et la collaboration interfonctionnelle pendant les contrats actifs, en travaillant avec les équipes des Ventes, de la Réussite client, du Marketing et de la Formation pour assurer que les programmes atteignent les indicateurs clés de performance (KPI) définis et génèrent un impact mesurable.

Ce que nous recherchons

• Posséder de l’expérience dans la gestion ou l’essor de programmes en éducation, en développement des talents ou en initiatives d’écosystème, avec un fort accent sur la structure opérationnelle et la livraison.
• Démontrer de solides compétences analytiques et en traitement de données, avec la capacité de définir des KPI, de suivre la performance des programmes et de transformer les analyses en rapports clairs et en pistes d’amélioration.
• Avoir de l’expérience dans la création ou la gestion de communautés, de réseaux de diplômé(e)s ou de programmes d’engagement qui maintiennent les participant(e)s connecté(e)s au-delà du programme initial.
• Être à l’aise pour travailler de façon interfonctionnelle avec des équipes comme les Ventes, la Réussite client, le Marketing et la Formation afin de coordonner le succès et l’impact des programmes.
• Adopter une mentalité proactive de bâtisseur(se), être capable de travailler de manière autonome, de concevoir des processus à partir de zéro et d’introduire des outils, de l’automatisation ou des systèmes pour faire croître les programmes efficacement.
• Avoir de l’expérience au sein d’équipes en phase de démarrage ou dans la création de nouvelles initiatives, où les processus, les structures et les modes de collaboration étaient encore en définition.

Vous avez peut-être également

• Manifester un intérêt pour le développement des talents, l’éducation ou la création d’écosystèmes, avec une réelle motivation à aider les apprenant(e)s à progresser et à demeurer connecté(e)s à une communauté professionnelle plus vaste.

Information supplémentaire

• Le support à la relocalisation n’est pas disponible pour ce poste
• Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste

Avantages
Chez Unity, nous voulons que nos membres d’équipe s’épanouissent. Nous offrons un large éventail d’avantages conçus pour soutenir le bien-être et l’équilibre travail-vie personnelle.

Veuillez noter: L’admissibilité aux avantages, les offres spécifiques et la couverture varient selon le pays et le statut d’emploi.

Bien que les avantages précis puissent varier, voici certaines des façons dont nous nous efforçons de prendre soin de nos membres d’équipe admissibles à l’échelle mondiale : assurance santé, vie et invalidité complète | Subvention pour les déplacements | Participation des employés à l’actionnariat | Régimes de retraite/pension compétitifs | Vacances et congés personnels généreux | Soutien aux nouveaux parents grâce à des congés et des programmes de soutien aux familles | Collations offertes au bureau | Programmes et soutien en matière de santé mentale et de bien-être | Groupes-ressources pour employés | Programme mondial d’aide aux employés | Programmes de formation et de perfectionnement | Programme de bénévolat et de jumelage de dons

La vie chez Unity
Unity [NYSE : U] est le premier moteur de jeu au monde, propulsant les expériences de plus de 3 milliards d’utilisateurs(rices) chaque mois. Les plus grands jeux mobiles, les titres indépendants PC les plus populaires, des jeux console parmi les plus innovants, ainsi que la quasi-totalité des principales expériences XR et jeux Web sont développés, déployés et optimisés avec Unity.

Unity accompagne également des équipes dans des secteurs tels que l’automobile, l’industrie manufacturière et la santé pour concevoir, simuler et collaborer en 3D - comblant ainsi l’écart entre les idées et la réalité. Pour plus d’informations, veuillez visiter www.unity.com.

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Si vous êtes en situation de handicap ou avez des besoins spécifiques nécessitant des aménagements pour que votre entretien se déroule dans les meilleures conditions, nous vous invitons à remplir ce formulaire afin de nous en informer et que nous puissions faire le nécessaire.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
The Skills Development Programs (SDP) Operations & Ecosystem Manager owns the operational infrastructure, impact measurement, and long-term community lifecycle strategy across all SDP initiatives.

This role is for the person who looks at a well-intentioned program and immediately sees the infrastructure it's missing , the tracking systems, the reporting frameworks, the alumni/community engagement strategy that would make it ten times more valuable. You'll own that build here, working across sales, customer success, and training delivery to make our skills programs something learners stay connected to long after completion

While supporting customer-facing delivery when contracts are active, the primary focus is building the internal systems, reporting frameworks, and community mechanisms required to drive sustained program impact.

What you'll be doing

• Build and manage the operational infrastructure for Skills Development Programs (SDPs), including learner tracking systems, workflows, and scalable program processes.
• Define, track, and report on program impact, creating dashboards and reporting frameworks that measure outcomes such as enrollment, completion, certification, and employment pathways.
• Develop and manage the long-term learner ecosystem, including alumni communities, engagement initiatives, mentorship opportunities, and talent network growth.
• Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and improve operational efficiency.
• Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Training teams to ensure programs meet defined KPIs and deliver measurable impact.

What we're looking for

• Experience running or scaling programs in education, talent development, or ecosystem initiatives, with a strong focus on operational structure and delivery.
• Strong analytical and data skills, with the ability to define KPIs, track program performance, and translate insights into clear reporting and improvements.
• Experience building or managing communities, alumni networks, or engagement programs that keep participants connected beyond the initial program.
• Comfort working cross-functionally with teams such as Sales, Customer Success, Marketing, and Training to coordinate program success and impact.
• A proactive builder mindset, someone who can operate autonomously, design processes from scratch, and introduce tools, automation, or systems to scale programs effectively.
• Experience working in early-stage teams or building new initiatives, where processes, structures, and ways of working were still being defined.

You might also have

• Interest in talent development, education, or ecosystem building, with a genuine motivation to help learners grow and stay connected to a broader professional community.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#LI-SA1

Location: Montréal, QC.
Mode hybride, 3 jours par semaine au bureau/ Hybrid, 3 days per week in-office.

*English Version to Follow

À propos du rôle :

Nous sommes à la recherche d’un(e) Recruteur(se) principal(e) francophone, hautement organisé(e) et axé(e) sur les détails, pour se joindre à notre équipe. Le ou la candidat(e) idéal(e) devra démontrer une expérience en sourcing de candidats et en recrutement complet (cycle complet). Cette personne sera responsable de soutenir les candidats à travers les différentes étapes du processus d’acquisition de talents.

Ce rôle exige de fortes compétences organisationnelles ainsi que la capacité de gérer plusieurs tâches simultanément. La collaboration et l’esprit d’équipe, combinés à d’excellentes aptitudes en coordination, sont essentiels pour réussir dans ce poste. À titre de Cadre principal en acquisition de talents, vous serez également responsable d’accompagner et de mentor(er) les membres juniors de l’équipe Talent.

L’équipe d’acquisition de talents est responsable du sourcing, du tri, du recrutement, de la sélection, ainsi que de l’apprentissage et du développement de talents juniors destinés à la clientèle d’mthree dans les secteurs des services financiers et commerciaux.

Les personnes postulant à ce poste devront être en mesure de gérer divers besoins en recrutement au sein de notre clientèle interne, couvrant un grand nombre de régions géographiques en Amérique du Nord, incluant les États-Unis et le Canada. Vous serez responsable de susciter l’intérêt pour les programmes d’mthree tout en recrutant des candidats de haute qualité et hautement diversifiés pour des postes chez nos clients.

Responsabilités :

• Assurer la livraison constante de candidats diversifiés, de haute qualité et rapidement disponibles pour l’offre mondiale Alumni d’mthree.
• Gérer le recrutement de bout en bout pour des rôles de niveau junior à intermédiaire/sénior, selon les besoins.
• Sourcer, présélectionner et évaluer les candidats pour nos clients externes.
• Contribuer à la stratégie de sourcing afin d’assurer que le bassin de candidats, tous domaines et emplacements confondus, soit constamment maintenu et suffisant pour répondre aux besoins des clients.
• Participer à des événements et établir d’importants partenariats locaux avec des organisations académiques et axées sur la diversité, afin de promouvoir mthree et de générer de l’intérêt pour le programme Alumni (incluant salons de l’emploi, séances d’information et autres événements de réseautage).
• Mener et coordonner des entrevues approfondies.
• Collaborer avec les équipes Développement des affaires et Services clients pour comprendre en profondeur les besoins du programme Alumni.
• Maintenir une image professionnelle de l’entreprise en offrant un service impeccable à tous les candidats.
• S’assurer que la base de données interne des candidats soit toujours à jour et complète pour fins de rapports.
• Aider à la préparation des rapports requis concernant les candidats, les entrevues et les placements.
• Faire preuve d’une volonté d’approfondir ses connaissances de l’industrie et d’améliorer continuellement son sens des affaires.
• Atteindre et surpasser les objectifs établis.
• Enregistrer toute activité pertinente dans Greenhouse (ATS) et Salesforce (CRM).
• Mener des entrevues simulées comportementales, offrir de l’aide pour les CV et fournir du soutien et du coaching afin de faciliter le placement des candidats.
• Retirer les diplômés de Cascade et Salesforce lorsqu’ils quittent le programme.
• Soutenir l’équipe Talent avec diverses tâches ponctuelles, au besoin.
• Surveiller et gérer les affichages de postes sur le site Carrières.
• Offrir un soutien pour les traductions françaises au sein de l’équipe Talent, au besoin.

Compétences et expérience

Essentiel:

• 3 à 5 ans d’expérience en recrutement interne ou en agence. Une expérience en recrutement technologique est un atout.
• Excellentes compétences en communication et en relations interpersonnelles pour bien collaborer avec diverses équipes et parties prenantes.
• Maîtrise des outils et logiciels de recrutement tels que : Greenhouse (ATS), Salesforce (CRM), Monday.com, LinkedIn Recruiter et autres plateformes de recrutement.
• Expérience en recrutement technique et en gestion de pipelines de candidats (un atout important).
• Esprit d’équipe et capacité à travailler de manière collaborative dans un environnement dynamique.
• Expérience en planification et coordination d’entrevues, incluant les entrevues techniques et comportementales simulées.
• Familiarité avec la gestion des affichages de postes sur les sites de carrière et le sourcing multicanal.
• Capacité à gérer des tâches ponctuelles et à mener plusieurs activités simultanément.
• Exigence linguistique : maîtrise professionnelle du français et de l’anglais.

Chez mthree :

Chez mthree, nous sommes fiers de célébrer la diversité de chaque personne qui contribue à faire de notre entreprise ce qu’elle est aujourd’hui et ce qu’elle deviendra demain. Nous accordons une grande importance à la diversité, autant au sein d’mthree qu’auprès de nos partenaires, et nous sommes fiers d’offrir un environnement où chacun peut s’épanouir.

Cela signifie promouvoir une culture forte d’équité et, surtout, d’inclusion. Nous ne voulons jamais que les gens changent—simplement qu’ils ajoutent leur unicité au mélange exceptionnel de talents qui fait la force d’mthree.

About the role:

We are seeking a highly organized and detail-oriented French Speaking Senior Recruiter to join our team. The ideal candidate will demonstrate experience in candidate sourcing and full life cycle recruitment. They will be responsible for supporting candidates through various aspects of the talent acquisition process.

This role requires strong organizational skills, and the ability to manage multiple tasks simultaneously. A team player with excellent coordination abilities is essential for success in this position. As a Senior Talent Executive, you will be responsible for supporting and mentoring junior members of the Talent Team.

The Talent Acquisition Team is responsible for sourcing, screening, recruitment, selection, and learning & development of junior talent into mthree’s client base in the financial services and commercial sectors.

Individuals applying to this role will be expected to manage a variety of job requirements across our internal client base, spanning a large range of geographic locations across North America, including the US and Canada. You will be responsible for generating interest in mthree’s Programs alongside recruiting high quality and highly diverse candidates into positions with clients.

Responsibilities:

• Take responsibility for the Delivery of constant, high quality, diverse and readily available candidates for mthree’s global Alumni offering.
• Manage end-to-end recruitment of junior to mid senior level roles as needed.
• Source, screen and evaluate candidates for our external clients.
• Assist in driving the sourcing strategy, ensuring the pool of candidates across all disciplines and locations is well maintained and sufficient to service client demands at all times.
• Participate in events and form important local partnerships with academic and diversity related organizations to promote mthree and to generate interest in the mthree Alumni program (Including Career Fairs, Information Sessions and other Networking Events).
• Conduct and coordinate in-depth interviews.
• Work with Business Development and Client Services teams to gain a comprehensive understanding of our Alumni programme requirements.
• Maintain a professional image of the Company through providing a professional service to all candidates.
• Ensure the internal candidate database is fully up to date at all times and complete for reporting purposes.
• Assist in preparing reports as required on candidates, interviews and placements.
• Display eagerness to grow knowledge about the industry and continuously improve business acumen.
• Deliver and exceed your targets.
• Record all relevant activity on Greenhouse (ATS) and Salesforce (CRM).
• Conduct behavioural mock interviews, conduct CV/resume support exercises, and provide support and coaching as needed to assist with candidate placement.
• Remove graduates from Cascade and Salesforce upon their resignation from the program.
• Assist the Talent Team with ad hoc duties as required.
• Monitor and manage job postings on the career's website.
• Assist Talent Team with French Translations as needed.

Skills & Experience

Essential:

• 3-5 years of experience in internal or agency recruitment. Tech-related recruitment preferred.
• Strong communication and interpersonal skills to effectively collaborate with various teams and stakeholders
• Proficiency in using Recruitment software and tools like Greenhouse (ATS) Salesforce (CRM), Monday.com, LinkedIn Recruiter and other recruitment platforms.
• Experience with technical recruitment and managing candidate pipelines is highly beneficial.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Experience in scheduling and coordinating interviews, including technical and behavioral mock interviews.
• Familiarity with managing job postings on career websites and sourcing candidates through various platforms.
• Ability to handle ad hoc duties and manage multiple tasks simultaneously.
• Language Requirement: Candidates must be professionally proficient in both English and French.

At mthree, we take great pride in celebrating the diversity of each and every individual who contributes to making our company what it is today and what it will be in the future. We value diversity both within mthree and with our partner companies and are proud to provide an environment where all our colleagues can flourish. This means promoting a strong culture of equality and, most importantly, inclusion. We never want people to change—only to add to the amazing mix of people that work for mthree.

Location: Montréal, QC.
Mode hybride, 3 jours par semaine au bureau/ Hybrid, 3 days per week in-office.

*English Version to Follow

À propos du rôle :

Nous sommes à la recherche d’un(e) Recruteur(se) principal(e) francophone, hautement organisé(e) et axé(e) sur les détails, pour se joindre à notre équipe. Le ou la candidat(e) idéal(e) devra démontrer une expérience en sourcing de candidats et en recrutement complet (cycle complet). Cette personne sera responsable de soutenir les candidats à travers les différentes étapes du processus d’acquisition de talents.

Ce rôle exige de fortes compétences organisationnelles ainsi que la capacité de gérer plusieurs tâches simultanément. La collaboration et l’esprit d’équipe, combinés à d’excellentes aptitudes en coordination, sont essentiels pour réussir dans ce poste. À titre de Cadre principal en acquisition de talents, vous serez également responsable d’accompagner et de mentor(er) les membres juniors de l’équipe Talent.

L’équipe d’acquisition de talents est responsable du sourcing, du tri, du recrutement, de la sélection, ainsi que de l’apprentissage et du développement de talents juniors destinés à la clientèle d’mthree dans les secteurs des services financiers et commerciaux.

Les personnes postulant à ce poste devront être en mesure de gérer divers besoins en recrutement au sein de notre clientèle interne, couvrant un grand nombre de régions géographiques en Amérique du Nord, incluant les États-Unis et le Canada. Vous serez responsable de susciter l’intérêt pour les programmes d’mthree tout en recrutant des candidats de haute qualité et hautement diversifiés pour des postes chez nos clients.

Responsabilités :

• Assurer la livraison constante de candidats diversifiés, de haute qualité et rapidement disponibles pour l’offre mondiale Alumni d’mthree.
• Gérer le recrutement de bout en bout pour des rôles de niveau junior à intermédiaire/sénior, selon les besoins.
• Sourcer, présélectionner et évaluer les candidats pour nos clients externes.
• Contribuer à la stratégie de sourcing afin d’assurer que le bassin de candidats, tous domaines et emplacements confondus, soit constamment maintenu et suffisant pour répondre aux besoins des clients.
• Participer à des événements et établir d’importants partenariats locaux avec des organisations académiques et axées sur la diversité, afin de promouvoir mthree et de générer de l’intérêt pour le programme Alumni (incluant salons de l’emploi, séances d’information et autres événements de réseautage).
• Mener et coordonner des entrevues approfondies.
• Collaborer avec les équipes Développement des affaires et Services clients pour comprendre en profondeur les besoins du programme Alumni.
• Maintenir une image professionnelle de l’entreprise en offrant un service impeccable à tous les candidats.
• S’assurer que la base de données interne des candidats soit toujours à jour et complète pour fins de rapports.
• Aider à la préparation des rapports requis concernant les candidats, les entrevues et les placements.
• Faire preuve d’une volonté d’approfondir ses connaissances de l’industrie et d’améliorer continuellement son sens des affaires.
• Atteindre et surpasser les objectifs établis.
• Enregistrer toute activité pertinente dans Greenhouse (ATS) et Salesforce (CRM).
• Mener des entrevues simulées comportementales, offrir de l’aide pour les CV et fournir du soutien et du coaching afin de faciliter le placement des candidats.
• Retirer les diplômés de Cascade et Salesforce lorsqu’ils quittent le programme.
• Soutenir l’équipe Talent avec diverses tâches ponctuelles, au besoin.
• Surveiller et gérer les affichages de postes sur le site Carrières.
• Offrir un soutien pour les traductions françaises au sein de l’équipe Talent, au besoin.

Compétences et expérience

Essentiel:

• 3 à 5 ans d’expérience en recrutement interne ou en agence. Une expérience en recrutement technologique est un atout.
• Excellentes compétences en communication et en relations interpersonnelles pour bien collaborer avec diverses équipes et parties prenantes.
• Maîtrise des outils et logiciels de recrutement tels que : Greenhouse (ATS), Salesforce (CRM), Monday.com, LinkedIn Recruiter et autres plateformes de recrutement.
• Expérience en recrutement technique et en gestion de pipelines de candidats (un atout important).
• Esprit d’équipe et capacité à travailler de manière collaborative dans un environnement dynamique.
• Expérience en planification et coordination d’entrevues, incluant les entrevues techniques et comportementales simulées.
• Familiarité avec la gestion des affichages de postes sur les sites de carrière et le sourcing multicanal.
• Capacité à gérer des tâches ponctuelles et à mener plusieurs activités simultanément.
• Exigence linguistique : maîtrise professionnelle du français et de l’anglais.

Chez mthree :

Chez mthree, nous sommes fiers de célébrer la diversité de chaque personne qui contribue à faire de notre entreprise ce qu’elle est aujourd’hui et ce qu’elle deviendra demain. Nous accordons une grande importance à la diversité, autant au sein d’mthree qu’auprès de nos partenaires, et nous sommes fiers d’offrir un environnement où chacun peut s’épanouir.

Cela signifie promouvoir une culture forte d’équité et, surtout, d’inclusion. Nous ne voulons jamais que les gens changent—simplement qu’ils ajoutent leur unicité au mélange exceptionnel de talents qui fait la force d’mthree.

About the role:

We are seeking a highly organized and detail-oriented French Speaking Senior Recruiter to join our team. The ideal candidate will demonstrate experience in candidate sourcing and full life cycle recruitment. They will be responsible for supporting candidates through various aspects of the talent acquisition process.

This role requires strong organizational skills, and the ability to manage multiple tasks simultaneously. A team player with excellent coordination abilities is essential for success in this position. As a Senior Talent Executive, you will be responsible for supporting and mentoring junior members of the Talent Team.

The Talent Acquisition Team is responsible for sourcing, screening, recruitment, selection, and learning & development of junior talent into mthree’s client base in the financial services and commercial sectors.

Individuals applying to this role will be expected to manage a variety of job requirements across our internal client base, spanning a large range of geographic locations across North America, including the US and Canada. You will be responsible for generating interest in mthree’s Programs alongside recruiting high quality and highly diverse candidates into positions with clients.

Responsibilities:

• Take responsibility for the Delivery of constant, high quality, diverse and readily available candidates for mthree’s global Alumni offering.
• Manage end-to-end recruitment of junior to mid senior level roles as needed.
• Source, screen and evaluate candidates for our external clients.
• Assist in driving the sourcing strategy, ensuring the pool of candidates across all disciplines and locations is well maintained and sufficient to service client demands at all times.
• Participate in events and form important local partnerships with academic and diversity related organizations to promote mthree and to generate interest in the mthree Alumni program (Including Career Fairs, Information Sessions and other Networking Events).
• Conduct and coordinate in-depth interviews.
• Work with Business Development and Client Services teams to gain a comprehensive understanding of our Alumni programme requirements.
• Maintain a professional image of the Company through providing a professional service to all candidates.
• Ensure the internal candidate database is fully up to date at all times and complete for reporting purposes.
• Assist in preparing reports as required on candidates, interviews and placements.
• Display eagerness to grow knowledge about the industry and continuously improve business acumen.
• Deliver and exceed your targets.
• Record all relevant activity on Greenhouse (ATS) and Salesforce (CRM).
• Conduct behavioural mock interviews, conduct CV/resume support exercises, and provide support and coaching as needed to assist with candidate placement.
• Remove graduates from Cascade and Salesforce upon their resignation from the program.
• Assist the Talent Team with ad hoc duties as required.
• Monitor and manage job postings on the career's website.
• Assist Talent Team with French Translations as needed.

Skills & Experience

Essential:

• 3-5 years of experience in internal or agency recruitment. Tech-related recruitment preferred.
• Strong communication and interpersonal skills to effectively collaborate with various teams and stakeholders
• Proficiency in using Recruitment software and tools like Greenhouse (ATS) Salesforce (CRM), Monday.com, LinkedIn Recruiter and other recruitment platforms.
• Experience with technical recruitment and managing candidate pipelines is highly beneficial.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Experience in scheduling and coordinating interviews, including technical and behavioral mock interviews.
• Familiarity with managing job postings on career websites and sourcing candidates through various platforms.
• Ability to handle ad hoc duties and manage multiple tasks simultaneously.
• Language Requirement: Candidates must be professionally proficient in both English and French.

At mthree, we take great pride in celebrating the diversity of each and every individual who contributes to making our company what it is today and what it will be in the future. We value diversity both within mthree and with our partner companies and are proud to provide an environment where all our colleagues can flourish. This means promoting a strong culture of equality and, most importantly, inclusion. We never want people to change—only to add to the amazing mix of people that work for mthree.