About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
About the Role
The Sales Operations Specialist supports day-to-day operational activities that help drive sales performance for assigned retail accounts. Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.. This role works closely with SharkNinja Internal teams to help track business performance, maintain forecasts, and support execution across key operational processes.
Key Responsibilities
Qualifications
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Position Summary
We are seeking a strong and disciplined Inventory Control Manager to take full ownership of reverse logistics (returns) inventory control across North America.
This role is responsible for stabilizing, standardizing, and governing inventory processes across multiple 3PL returns facilities that require improved structure, visibility, and control.
The Manager will lead efforts to ensure inventory accuracy, enforce compliance with internal controls (including SOX), and drive accountability across third-party partners and internal stakeholders.
This is a high-impact role focused on building sustainable processes—not just managing day-to-day activity.
Key Responsibilities
Key Performance Indicators (KPIs)
Qualifications
Core Competencies
What Success Looks Like
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Sommaire du poste
Nous sommes à la recherche d’un(e) gestionnaire du contrôle des stocks rigoureux(se) et structuré(e) pour prendre en charge l’ensemble du contrôle des stocks liés à la logistique inverse (retours) à travers l’Amérique du Nord.
Ce rôle est responsable de stabiliser, standardiser et encadrer les processus d’inventaire dans plusieurs installations de retours opérées par des 3PL, nécessitant davantage de structure, de visibilité et de contrôle.
Le/la gestionnaire dirigera les initiatives visant à assurer l’exactitude des inventaires, le respect des contrôles internes (incluant SOX), et la responsabilisation des partenaires externes et des parties prenantes internes.
Il s’agit d’un rôle à fort impact axé sur la mise en place de processus durables, et non uniquement sur la gestion des opérations quotidiennes.
Responsabilités principales
1. Responsabilité du contrôle des stocks en logistique inverse (priorité principale)
• Assurer la gestion de bout en bout du contrôle des stocks dans toutes les installations de retours et de logistique inverse
• Mettre en place une structure, des standards et une gouvernance dans des environnements aux processus incohérents ou peu développés
• S’assurer que tous les produits retournés sont :
o Reçus et enregistrés avec exactitude
o Correctement classifiés (vendable, endommagé, à retravailler, rebut)
o Affectés au bon statut et à la bonne localisation d’inventaire
• Éliminer :
o Les retours anciens ou non traités
o Les inventaires mal classifiés ou immobilisés
o Les lacunes en matière de visibilité et de suivi
• Mener des analyses des causes racines et mettre en œuvre des actions correctives avec les partenaires 3PL et les équipes internes
2. Rapprochement des stocks et intégrité financière
• Superviser le rapprochement entre le système ERP Oracle et les systèmes WMS des 3PL
• S’assurer que les écarts, tous types de transactions confondus, sont :
o Identifiés
o Analysés
o Résolus dans des délais appropriés et de manière contrôlée
• Mettre en place et faire évoluer des processus de rapprochement basés sur la gestion des exceptions
• Garantir l’intégrité des soldes d’inventaire soutenant les états financiers
3. Gouvernance et responsabilisation des 3PL
• Diriger la gouvernance du contrôle des stocks auprès de tous les partenaires 3PL liés aux retours
• Définir et faire respecter les attentes en matière de :
o Exactitude et rapidité des transactions
o Manipulation et séparation des stocks
o Conformité aux statuts et aux exigences de contrôle des stocks
• Escalader et résoudre les problèmes systémiques affectant l’exactitude des inventaires
• Collaborer avec les opérations sans en assumer la responsabilité directe
4. Conformité SOX et contrôles internes
• Assurer l’exécution et l’amélioration continue des contrôles SOX liés aux inventaires
• Veiller à ce que toutes les activités soient prêtes pour audit, avec documentation complète et traçabilité
• Examiner et approuver les ajustements d’inventaire conformément aux seuils de contrôle
• Identifier les lacunes de contrôle et mettre en œuvre des mesures correctives
5. Rapports, analyses et visibilité
• Mettre en place des cadres de reporting permettant une visibilité sur :
o Les stocks de retours par statut et emplacement
o Les inventaires anciens, excédentaires et obsolètes
o Les écarts d’inventaire et leurs tendances
• Fournir des analyses exploitables aux équipes Finance, Planification et Opérations
• Automatiser les processus de reporting et de rapprochement
6. Standardisation des processus et amélioration continue
• Développer et déployer des procédures opérationnelles standardisées (SOP) dans toutes les installations de retours
• Standardiser les pratiques de contrôle des stocks à travers le réseau 3PL
• Diriger des initiatives visant à améliorer l’exactitude, l’efficacité et la scalabilité
• Soutenir les projets d’implantation de systèmes, d’intégration et les tests utilisateurs (UAT)
7. Leadership et développement de l’équipe
• Encadrer et soutenir les spécialistes/analystes en contrôle des stocks
• Définir des attentes claires, des priorités et des standards de performance
• Promouvoir une culture de responsabilisation, de précision et d’amélioration continue
• Participer au recrutement, à l’intégration et au développement des membres de l’équipe au besoin
Indicateurs clés de performance (KPI)
• Exactitude des inventaires dans les installations de retours
• Rapidité et complétude des rapprochements
• Réduction des inventaires de retours anciens et non traités
• Réduction des ajustements manuels et des radiations
• Conformité aux contrôles SOX et résultats d’audit
• Délai de résolution des écarts d’inventaire
• Amélioration de la performance et du respect des standards par les 3PL
Qualifications
• Baccalauréat en chaîne d’approvisionnement, finance, comptabilité ou domaine connexe (préféré)
• 5 à 8+ ans d’expérience en contrôle des stocks, logistique inverse ou environnements 3PL
• Expérience démontrée avec les systèmes ERP (Oracle de préférence) et les processus de rapprochement WMS
• Expérience dans des environnements soumis à des contrôles SOX
• Excellentes compétences en leadership et en gestion des parties prenantes
• Maîtrise avancée d’Excel; expérience avec Power BI ou outils similaires (atout)
Compétences clés
• Fort sens de l’appropriation et capacité à obtenir des résultats dans des environnements complexes
• Capacité à structurer et discipliner des opérations peu encadrées
• Excellentes aptitudes analytiques et de résolution de problèmes
• Aisance à challenger les équipes internes et les partenaires externes
• Grande attention aux détails et solide compréhension financière
Ce qui définit le succès
• Les stocks de retours sont exacts, visibles et maîtrisés dans toutes les installations
• Aucun retour ancien ou non traité sans disposition claire
• Les processus de rapprochement sont automatisés, évolutifs et basés sur les exceptions
• Les partenaires 3PL opèrent selon des standards clairement définis et appliqués
• Une préparation aux audits constante, sans surprises
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, RRSP retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, free clinical mental health support, EAP, tuition reimbursement, wellness reimbursement, product discounts, referral bonus program, and more.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
ABOUT THE ROLE
HERE’S WHAT YOU’LL DO
HERE’S WHAT YOU’LL BRING
WHAT SUCCESS LOOKS LIKE
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À PROPOS DU POSTE
En tant que Responsable mondial(e) Qualité augmentée par l’IA, vous définirez l’avenir de la qualité chez SharkNinja. Vous piloterez les standards QA mondiaux sur les canaux humains et assistés par l’IA, en garantissant des expériences consommateurs empathiques, cohérentes et performantes à l’échelle mondiale. Vous moderniserez notre approche de la qualité — en passant d’un échantillonnage traditionnel à une évaluation intelligente alimentée par l’IA — tout en veillant à ce que nos programmes renforcent la confiance et incarnent notre philosophie Hear It, Feel It, Fix It. Vous collaborerez avec l’équipe Technologie pour influencer l’évolution des outils et avec les responsables régionaux afin d’assurer un alignement global respectant les spécificités locales.
CE QUE VOUS FEREZ
CE QUE VOUS APPORTEREZ
À QUOI RESSEMBLE LE SUCCÈS
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, RRSP retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, free clinical mental health support, EAP, tuition reimbursement, wellness reimbursement, product discounts, referral bonus program, and more.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Operations Coordinator
LOCATION: Montreal (Hybrid)
Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.
Overview
The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.
Responsibilities
The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.
Here are some of the EXCITING things you’ll get to do:
Attributes & Skills
Education & Experience
YOUR ROLE in DIVERSIFYING
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
Coordonnateur(trice) des opérations
Notre mission d’avoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet à nos employés d’être des penseurs et des bricoleurs, des concepteurs et des faiseurs, des créateurs et des croqueurs de chiffres, des créateurs de choses qu’ils aiment. Alors que nous continuons à croître, nous sommes ravis d’ajouter un analyste de la gestion des Coordonateur des Opérations à notre équipe.
VUE D’ENSEMBLE :
Le Coordonnateur des Opérations sera chargé d’aider à tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service à la clientèle à nos détaillants et aux parties prenantes internes, ainsi que d’effectuer des tâches administratives générales.
Le Coordonnateur des Opérations se concentrera principalement sur le traitement précis des commandes des clients pour les principaux détaillants de SharkNinja en atteignant/dépassant les objectifs définis en soutien au cycle de vie de l’exécution de détail et à l’exécution parfaite des commandes. Ils travailleront également en étroite collaboration avec les Finances, et les Ventes afin d’examiner, de rechercher et d’aider à la mise en place d’actions correctives associées aux rétro facturations des détaillants. Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle interagira étroitement avec les représentants commerciaux en fonction des comptes qui leur sont attribués.
Responsabilités
Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle est le porte-parole du client et de l’expérience client.
Voici quelques-unes des choses passionnantes que vous aurez à faire:
ATTRIBUTS ET COMPÉTENCES :
ÉDUCATION ET EXPÉRIENCE :
VOTRE RÔLE DANS LA DIVERSIFICATION
VOTRE RÔLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCÈS ET DE REPRÉSENTER NOTRE ÉTAT D’ESPRIT UNIQUE
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Ready to apply?
Apply to SharkNinja