Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community and engagement solutions, we help organizations build deeper relationships with their customers and members. 

Today, more than 3,000 customers—representing over 350,000 communities and 200M+ users across 42+ countries—trust Higher Logic to power their engagement strategies.

Our team is made up of authentic, driven people who care deeply about what they do. We value transparency, curiosity, and continuous growth. We challenge each other, celebrate wins, learn from losses, and show up every day ready to get better.

The Opportunity

We’re looking for a high-energy, competitive Client Sales Executive who thrives on winning.

This is not a passive account management role. You’ll own a portfolio of existing Higher Logic customers—but your mission is to hunt within those accounts, uncover new opportunities, expand relationships, and drive measurable revenue growth.

The right person for this role brings urgency, curiosity, and persistence. You’re not afraid of the phone. You don’t wait for opportunities—you create them. You care about the scoreboard and want to win across all key metrics: pipeline, activity, and closed revenue.

What You’ll Do

• Generate pipeline aggressively within your existing client base through high-volume outbound activity (calls, emails, LinkedIn, etc.)
• Prospect into new personas and stakeholders within customer organizations—not just your existing contacts
• Own the full sales cycle from discovery through close for upsell, cross-sell, and expansion opportunities
• Deliver compelling, tailored demos and presentations that connect business outcomes to Higher Logic solutions
• Drive consistent activity levels that fuel pipeline growth (calls, emails, meetings set, opportunities created)
• Build and maintain a strong, accurate pipeline with clear next steps and forecast visibility
• Collaborate cross-functionally with Customer Success, Support, Consulting, and Finance to maximize customer outcomes and identify growth opportunities
• Challenge the status quo—bring new ideas to improve outreach, messaging, and conversion rates
• Meet and exceed quota while contributing to a high-performance, team-first culture

What Success Looks Like

• Consistently exceeds revenue targets
• Maintains strong outbound activity and pipeline generation metrics
• Expands relationships beyond initial contacts into multiple personas
• Creates and closes opportunities proactively—not reactively
• Demonstrates a competitive, resilient mindset

What You Bring

• Proven success in a quota-carrying sales role (SaaS experience preferred)
• Strong prospecting and outbound discipline, especially via phone
• Confidence navigating and selling into multiple stakeholders
• Skilled at handling objections and negotiating complex, multi-year deals
• Highly self-motivated with a strong sense of ownership and accountability
• Excellent communication and presentation skills
• A competitive mindset—you like to win and track your performance
• Ability to operate independently while contributing to a collaborative team environment

Why You’ll Love It Here

• Competitive compensation with uncapped earning potential
• Comprehensive health benefits
• 401(k) with employer match
• Flexible spending accounts (healthcare & dependent care)
• Company-paid short-term and long-term disability insurance
• A culture that recognizes and rewards performance
• Clear paths for career growth and advancement
• Leadership that invests in your development and success

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

The Application Engineering Developer provides technical support to our Customer Services and Support teams by troubleshooting our software services, providing solutions, and detecting application bugs.   The Application Engineering Developer also provides support to the Operations, Development, and Platform/DevOps teams in managing and troubleshooting our software services in both physical and cloud-based environments. Application Engineering Developers are the first to respond to problems in the system.  If unable to solve the problem, they alert and escalate to the appropriate team(s).

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Focus on customer reported issues escalated by Customer Services teams; troubleshooting, performing basic code analysis, triaging, and/or writing SQL database queries to isolate issues and provide resolution; escalating to appropriate team as necessary.
• Take ownership of assigned tasks, following through on assignments until issues are resolved and closed.
• Develop proficiency in product knowledge, working towards subject matter expertise.
• Learn necessary IT tools and issue management tools to work through issues, along with processes defined for Service Level Agreements, bug escalation, and team procedures.
• Work with senior team members in investigating complex issues, determining root cause, and working issues toward resolution.
• Build, develop and grow cross-functional relationships; actively and collaboratively engage via internal communication channels, providing timely feedback on questions.
• Assist in monitoring system resources and application issues, escalating to appropriate team as necessary.
• Update documentation as necessary.
• May, infrequently, be requested to work an on-call shift, including nights, weekends, and holidays, as necessary.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as

KNOWLEDGE AND ABILITIES REQUIRED:

• Basic knowledge of database structure, SQL, HTML, CSS, JavaScript, PHP, Object Oriented programming.
• Passion for problem solving and desire to learn.
• Time Management: Attends to a broader range of activities; uses time effectively and efficiently; concentrates on the more important priorities.
• Self-Starter: Works with moderate/limited supervision, engaging team members for assistance as needed.
• Adaptability: Flexible and quickly adjusts to changing priorities, responsibilities, assignments, expectations, and processes.
• Communication: Listens effectively; conveys information accurately and comprehensively; actively seeks feedback.
• Customer Focus: Understands and meets the needs of customers, addressing the interests and concerns of all organization stakeholders.
• Approachability: Builds strong work relationships and easily adjusts to how individuals and cross-functional teams work.
• Priority Setting: Quickly senses what will help or hinder accomplishing a goal; eliminates roadblocks and creates focus.
• Hands-on experience with generative AI tools and effective prompting techniques to support research, content development, and task automation, tool creation.

EXPERIENCE DESIRED:

• Typically requires a minimum of 2 years of related experience.
• Typical range for the role overall is 0-5 years.
• BA/BS degree or equivalent experience.
• Experience with SaaS applications, preferably in a support type setting.
• Familiarity with troubleshooting using browser dev tools.
• Familiarity with SQL, HTML, JavaScript, or PHP a plus.
• Strong customer service and problem-solving skills.
• Familiarity with IT tools, including issue management systems.

Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide. 

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day. 

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The Customer Advocacy Program Manager is responsible for executing and scaling customer engagement programs that drive retention, product adoption, and customer satisfaction. This role supports the delivery of advocacy, community, and engagement initiatives aligned to organizational strategy and works cross-functionally to strengthen customer relationships and elevate the customer voice.

Additionally, the Customer Advocacy Program Manager designs and optimizes program frameworks, influences cross-functional alignment, and introduces innovative approaches to improve program effectiveness and business impact.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Develop and manage customer advocacy and engagement program, including framework, goals, structure, and success metrics, to drive customer stories, references, and other advocacy opportunities.
• Manage, execute, and evolve Customer Advisory Board (CAB) program including planning, facilitation, stakeholder alignment, and customer communications.
• Lead strategic management of the online community, including day-to-day operations, content planning and execution, engagement strategies, and performance monitoring.
• Organize and facilitate virtual and in-person customer user groups and events to drive engagement, knowledge sharing, product adoption, and impact customer retention.
• Partner with cross-functional stakeholders to align program priorities with business objectives, integrate customer insights, and improve customer experience outcomes.
• Support and drive the evolution of program best practices by identifying, testing, and implementing new approaches and technologies, including AI.
• Define, track, and analyze program performance metrics and customer feedback to identify trends and drive continuous and strategic improvements.
• Execute and enhance scalable processes, playbooks, and engagement strategies to support consistent program execution.
• Serve as a subject matter resource in customer advocacy and community engagement, providing guidance across teams.
• Conduct all business in accordance with Higher Logic policies and procedures.
• Other duties as

KNOWLEDGE AND ABILITIES REQUIRED

• Strong program management skills with the ability to manage multiple initiatives simultaneously and drive programs from concept through execution.
• Ability to analyze data, identify trends, and translate insights into actionable and strategic improvements.
• Strong communication, collaboration, and stakeholder management skills, with the ability to partner and lead cross-functional teams.
• Demonstrated problem-solving skills with the ability to adapt approaches, operate in ambiguity, and define new solutions.
• Strong organizational skills and attention to detail, with the ability to balance competing priorities effectively.
• Ability to work independently while operating within defined guidelines and broader strategic direction.

EXPERIENCE DESIRED:

• Direct experience in customer marketing, customer advocacy, or community management in a B2B SaaS environment.
• Experience leading or managing customer-facing programs.

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You’ll earn: 

• Competitive compensation.
• Comprehensive health benefits package. 
• 401(k) plan with employer match. 
• Healthcare and dependent-care flexible spending account. 
• Company short-term and long-term disability insurance. 
• Company culture that recognizes its employees. 
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals. 
• Significant advancement opportunities for outstanding performers. 

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement—and with 13+ years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic Vanilla is looking for a Senior Software Developer (Backend / PHP) who thrives at the intersection of product engineering, scalability, and modern developer workflows—including AI-assisted development. You’ll help build and evolve the core application systems that power rich community experiences for millions of users worldwide.

This role is primarily focused on backend and platform development, but success in this position requires strong product thinking, sound engineering judgment, and the ability to work effectively in a large, mature application with complex integrations, extensibility points, and performance considerations.

This is a great fit for someone who can own meaningful technical work, raise engineering standards, and use AI tools responsibly to accelerate delivery without compromising quality, security, or maintainability.

What You'll Do:

• Build, maintain, and ship high-quality product features in a multidisciplinary Agile team.
• Design and evolve backend systems that support large-scale, highly configurable community applications.
• Work across core application layers, APIs, integrations, and platform capabilities to deliver reliable end-to-end solutions.
• Write reliable, well-tested code; participate in code review; mentor teammates through thoughtful feedback and shared patterns.
• Triage, debug, and resolve production issues efficiently; collaborate closely with product, QA, support, and other engineers to close the loop quickly.
• Contribute to application performance, scalability, resilience, and maintainability across a large and evolving codebase.
• Help shape technical direction by improving architecture, coding standards, tooling, documentation, and team development practices.
• Participate in guild or cross-team engineering discussions to strengthen backend practices and promote sustainable patterns across the organization.

AI-Forward Development Responsibilities

• We’re looking for a software developer who is excited to rethink how software is built—someone eager to work in an AI-native, agentic development environment, where developers collaborate with intelligent agents to design, build, and iterate faster.
• Use AI-powered IDEs and assistants (e.g., Cursor, Copilot-style tools) to accelerate implementation, refactoring, debugging, and test generation—while ensuring correctness, security, and maintainability.
• Apply AI thoughtfully: write strong prompts, verify outputs, and incorporate guardrails such as automated tests, static analysis, code review, and runtime validation.
• Help define best practices for AI-assisted engineering, including where automation is most effective, what requires human review, and how to evaluate output quality in a production environment.
• Partner on AI-enabled product and platform initiatives where relevant, including areas like moderation tooling, content workflows, search and discovery, summarization, admin productivity, and internal developer efficiency.

What We’re Looking For (Required)

• Strong understanding of Agile values and principles.
• Strong software engineering fundamentals, including object-oriented design, modular architecture, and maintainable coding practices.
• Experience building and supporting production applications at scale, with attention to performance, reliability, and long-term maintainability.
• Experience designing and working with APIs and service boundaries in complex systems.
• Ability to debug effectively, reason through production issues, and make sound tradeoffs in a large application environment.
• Awareness of security best practices and experience identifying or addressing vulnerabilities in web applications.
• Comfort working in containerized or modern local development environments and with contemporary engineering workflows.
• Comfort with Git-based workflows, pull requests, and collaborative code review.
• Practical experience using AI coding tools (Cursor or equivalent) in day-to-day development, including validating generated code and avoiding insecure or low-quality patterns.

Desired Qualifications

• 5+ years of professional software development experience building and maintaining production web applications.
• Experience working in a large, mature application or platform with significant business logic, legacy considerations, and evolving architecture.
• Experience with extensible or modular systems such as themes, plugins, integrations, or configurable platform features.
• Experience working with asynchronous processing, background jobs, queues, or event-driven patterns.
• Familiarity with database-backed applications and the performance considerations that come with them.
• Experience with testing practices and tools that build confidence through automation.
• Strong product instincts: you communicate tradeoffs well, care about user outcomes, and understand how technical decisions affect the customer experience.
• Experience contributing to technical mentoring, architectural improvements, or shared engineering standards.

What You’ll Earn

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

The Strategic Advisor/ Senior Strategic Advisor roles are responsible for serving as a main point of contact for multiple customers by managing their online community and communication platforms via product enablement, creation and execution of strategic plans, and supporting community management activities using the Higher Logic software platform. This role is expected to offer specific community insights, make recommendations on approaches and techniques, and implement those approaches and techniques based on knowledge of the customer and their objectives while growing customer engagement.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Execute day to day production tasks working within the customer's online community and/or email marketing platform.
• Recommend and implement engagement tactics appropriate for customer communities.
• Help other Strategic Services team members address issues/solve problems for customers you may not be directly engaged with.
• Mentor and/or train other Strategic Services team members on all aspects of community, communications and consulting best practices.
• Seek and collate customer feedback to shape online community management practices and product ideation within Higher Logic.
• Work with Product and other HL teams to improve the community platform
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as

KNOWLEDGE AND ABILITIES REQUIRED:

·       Able to manage competing priorities to meet time-sensitive goals across multiple customers.

·       Able to work with a team, take direction from one or more team members, provide direction to other resources.

·       Excellent customer service orientation and troubleshooting abilities.

·       Excellent verbal and written communication skills.

·       Strong technical aptitude to learn new software platform.

·       Experience with Microsoft Office applications (PowerPoint, Excel, Word, etc).

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

The Contract Specialist at Higher Logic, is responsible for managing the company's customer and vendor agreements. In addition, the role is responsible for compliance with legal standards and company policies, assisting in drafting and reviewing contracts, and providing administrative support to the legal department.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Drafting and Reviewing Contracts: Assist in the preparation, review, and negotiation of various types of contracts, including NDAs, Master Services Agreements, Statements of Work, etc.

• Vendor Management: Coordinate and manage vendor management process, including identification of potential risks in agreements, RFPs, and maintenance of vendor management system.
• Contract Lifecycle Management: Maintain and update contract management system, ensuring all contracts are properly stored, tracked, and relevant metadata is accessible by the organization.
• Legal Research: Conduct legal research and prepare summaries on relevant laws, regulations, and industry standards to support contract negotiations and compliance efforts.
• Administrative Support: Provide administrative support to the legal team, including scheduling meetings, preparing reports, and maintaining legal files and records. Act as a point of contact for internal departments and external parties regarding contract-related inquiries and issues.
• Training and Guidance: Assist in training staff on contract policies and procedures and provide guidance on contract-related matters.

• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• Contract Law Knowledge: Strong understanding of contract law, legal terminology, and principles.
• Negotiation Skills: Proven ability to negotiate contract terms effectively, ensuring favorable outcomes for the company.
• Attention to Detail: High level of accuracy and attention to detail in reviewing and drafting contracts.
• Organizational Skills: Excellent organizational and time-management skills to handle multiple contracts and deadlines simultaneously.
• Communication Skills: Strong written and verbal communication skills to interact with internal teams, vendors, and clients.
• Analytical Skills: Ability to analyze contract terms and conditions to identify potential risks and provide recommendations.
• Problem-Solving Skills: Proactive approach to identifying and resolving contract-related issues.
• Team Collaboration: Ability to work independently and collaboratively within a team environment.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and contract management software (e.g., DocuSign, Ironclad,), Torii, Salesforce, etc.

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You’ll earn: 

• Competitive compensation.
• Comprehensive health benefits package. 
• 401(k) plan with employer match. 
• Healthcare and dependent-care flexible spending account. 
• Company short-term and long-term disability insurance. 
• Company culture that recognizes its employees. 
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals. 
• Significant advancement opportunities for outstanding performers. 

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We're obsessed with engagement and, with over 13 years of experience in the industry, we've got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide. Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

JOB SUMMARY

Higher Logic is seeking a Marketing Manager to execute marketing campaigns that drive pipeline growth, customer engagement, and cross-sell opportunities within the association market. 

This role partners closely with the Product Marketing Director and Senior Customer Growth Manager to implement product launches, lifecycle campaigns, and targeted marketing programs. The Marketing Manager owns the day-to-day execution of campaigns and contributes ideas for improving pipeline performance through experimentation, testing, and data-driven insights. 

This is a highly collaborative role that works across Marketing, Sales, Product, and Customer Success to ensure campaigns are delivered effectively and contribute to measurable business outcomes. 

Essential Duties and Responsibilities 

Campaign Execution 

Execute multi-channel marketing campaigns that support product launches, demand generation, and customer growth initiatives. This includes coordinating campaign assets, implementing marketing programs across channels, and ensuring campaigns are delivered on schedule. 

• Run and optimize campaigns across channels such as email, paid media, webinars, landing pages, digital programs, and events 

• Coordinate campaign assets, messaging, and timelines with Product Marketing and Customer Growth teams 

• Maintain campaign calendars and ensure programs launch smoothly 

Pipeline Growth & Optimization 

Continuously evaluate campaign performance and identify opportunities to improve pipeline generation and engagement. 

• Monitor campaign performance, analyze results, and share insights with internal stakeholders 

• Recommend improvements to campaign tactics and targeting 

• Run experiments and tests to improve engagement, conversion, and pipeline contribution 

Cross-Functional Collaboration 

Partner closely with Product and Customer Marketing as well as other marketing team members to ensure campaigns support go-to-market priorities. 

• Align campaigns with product launches and customer growth initiatives 

• Ensure campaigns support the broader marketing and revenue strategy 

AI-Enabled Marketing 

Leverage AI tools to increase marketing productivity, improve campaign execution, and accelerate learning. 

• Use AI tools to assist with campaign development, content iteration, and segmentation 

• Experiment with AI-driven approaches to improve marketing performance and efficiency 

• Contribute insights and learnings that help the marketing team scale AI-enabled marketing practices 

Qualifications 

• 3–5 years of experience in B2B marketing, demand generation, or campaign execution within a technology or SaaS company 

• Experience executing multi-channel marketing campaigns including email marketing, paid media, webinars, and digital programs 

• Strong project management skills with the ability to manage multiple initiatives simultaneously 

• Experience working with marketing automation platforms and CRM systems such as HubSpot, Salesforce, and Gong 

• Ability to analyze campaign data and translate insights into actionable improvements 

• Strong written and verbal communication skills 

• Bachelor’s degree in Marketing, Communications, or a related field 

Experience Desired 

• Experience marketing to associations, membership organizations, or nonprofit organizations 

• Experience supporting product launches or lifecycle marketing programs 

• Familiarity with AI tools used in marketing workflows 

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com

Company Description

JOB SUMMARY

The Account Executive is responsible for selling Higher Logic products by acting as a trusted advisor, communicating the company’s expertise, and providing thought leadership to identify solutions that help our clients meet their most critical business outcomes. The account executive works within an assigned territory and uses the HL team as required to influence client strategy and drive growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop a robust understanding of Higher Logic’s products and services - be an expert in our product offerings, USPs, and competitive differentiators
• Meet or exceed quarterly sales targets by driving new opportunities within an assigned territory through outbound prospecting and working inbound leads.
• Provide technical, value-based demonstrations based on the specific needs and business outcomes of your prospects
• Accurate forecasting of monthly and quarterly bookings to Sales Manager accompanied by diligent pipeline management
• Diligently follow Higher Logic’s sales process with keen attention to detail by tracking all activities, notes, and accurate sales stages in Salesforce
• Lead with a value-based and consultative sales approach to sell to key stakeholders and decision makers
• Partner effectively with Sales Engineers where needed for technical conversations
• Collaborate with your peers as well as the product and marketing teams in a fully remote setting
• Conduct all business following Higher Logic values, policies, and procedures
• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• A desire and curiosity to understand customer needs
• Strong interpersonal and presentation skills
• Excellent verbal and written communication skills
• Ability to consistently follow a defined sales process in a disciplined manner
• Ability to successfully negotiate and sell at the C-level
• Strong organization and time management skills
• Self-starter and competitive mentality
• A highly coachable and life-long learner

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please get in touch with us by emailing HRBenefits@higherlogic.com

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement, and with nearly 20 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve over 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe sharing ideas and feedback openly helps us succeed. Diversity and empathy bring us #AllTogether and make us stronger. We learn from failure and success because both help us grow and learn. We strive to understand the why behind our actions and bring our best selves to work daily.

JOB SUMMARY

The Business Development Representative (BDR) identifies and researches potential clients and new market opportunities. As a market penetration specialist, the BDR will engage prospective clients through various channels, develop strong relationships, and qualify leads from marketing campaigns as sales opportunities. The BDR works within an assigned territory and collaborates with the Higher Logic team to influence client strategy and drive growth. Preferably looking for candidates local to the Arlington, VA area to come into the office 2-3 days a week.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify and research potential clients and new market opportunities.
• Contact prospective clients through various channels (cold calling, emailing, social media, networking).
• Qualify leads from marketing campaigns as sales opportunities.
• Assess and prioritize potential clients based on their needs and readiness to engage.
• Collaborate with sales teams to ensure the company's goals and targets are met.
• Provide regular updates and reports on sales activities, opportunities, and results to management.
• Maintain accurate records of interactions with prospective clients in the CRM system.
• Continuously seek feedback and improve sales techniques and approaches.
• Stay updated on industry trends, best practices, and competitive landscape.
• Conduct all business following Higher Logic values, policies, and procedures.
• All other duties as assigned.

KNOWLEDGE AND ABILITIES REQUIRED:

• A desire and curiosity to understand customer needs.
• Strong interpersonal and presentation skills.
• Excellent verbal and written communication skills.
• Ability to consistently follow a defined sales process in a disciplined manner.
• Strong organization and time management skills.
• Self-starter and competitive mentality.
• A highly coachable and life-long learner.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please get in touch with us by emailing HRBenefits@higherlogic.com