Turn support interactions into impactful product experiences

What if every support case you handled became an opportunity to create real value for clients? At Coveo, support is not just about solving issues, it’s about empowering users to get the most out of our technology and achieve their goals.

Far from the stereotypes of traditional call centers, Coveo's support team operates differently. No rigid hierarchies or isolated cubicles: here, you’ll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. You'll be on the front lines, working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step.

As a Product Specialist, you will:

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives

Here is what will qualify you for the role:

• You believe that every work experience is an opportunity for learning and growth.
• You are passionate about technology and web development.
• You have knowledge of Python, JS, CSS, and HTML.
• You are comfortable with communication, both written and verbal, and can interact professionally in English, as you will primarily be working with our clients based in the United States.

What will make you stand out:

• You are organized and capable of juggling multiple priorities without losing track.
• You thrive in a fast-paced environment and draw energy from it.
• You believe in teamwork and collaboration, and you excel at solving complex problems!

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume

#LI-hybrid 

Turn support interactions into impactful product experiences

What if every support case you handled became an opportunity to create real value for clients? At Coveo, support is not just about solving issues, it’s about empowering users to get the most out of our technology and achieve their goals.

Far from the stereotypes of traditional call centers, Coveo's support team operates differently. No rigid hierarchies or isolated cubicles: here, you’ll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. You'll be on the front lines, working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step.

As a Product Specialist, you will:

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives

Here is what will qualify you for the role:

• You believe that every work experience is an opportunity for learning and growth.
• You are passionate about technology and web development.
• You have knowledge of Python, JS, CSS, and HTML.
• You are comfortable with communication, both written and verbal, and can interact professionally in English, as you will primarily be working with our clients based in the United States.

What will make you stand out:

• You are organized and capable of juggling multiple priorities without losing track.
• You thrive in a fast-paced environment and draw energy from it.
• You believe in teamwork and collaboration, and you excel at solving complex problems!

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume

#LI-hybrid 

Shape the narrative. Power the pipeline.

What if you could define how an entire commerce solution is understood, positioned, and adopted in the market? This role sits at the intersection of strategy, storytelling, and revenue impact, driving how we bring our commerce solution to life for customers and prospects.

You’ll lead product marketing for our Commerce solution, influencing cross-functional strategy and scaling a high-performing team. If you’re excited by ownership, visibility, and shaping growth at scale, this is your playground.

As our Lead Product Marketing, Commerce, you will:

• Define and lead the product marketing strategy, including positioning, target segments, and growth priorities aligned with company objectives
• Lead, mentor, and grow a team of product marketers, setting clear direction and elevating execution standards
• Own and evolve the go-to-market strategy to drive acquisition and expansion across channels
• Develop differentiated positioning and messaging grounded in customer, market, and competitive insights
• Partner cross-functionally with Product, Sales, and Demand Generation to drive aligned execution and measurable pipeline impact
• Elevate sales enablement and customer storytelling to strengthen market presence and win rates
  
  

Here is what will qualify you for the role:

• 7+ years in marketing, including 3–5+ years in product marketing within ecommerce or digital commerce
• Proven experience defining and executing go-to-market strategies with Product, Sales, and Marketing leadership
• Experience leading or mentoring team members and driving performance
• Strong strategic thinking and ability to connect insights to business outcomes
  
  

What will make you stand out:

• Experience in enterprise technology, particularly artificial intelligence (AI)-driven platforms
• Experience influencing executive stakeholders and contributing to company-level strategy
• Strong analytical mindset with the ability to tie initiatives to pipeline and revenue impact
• Exceptional storytelling skills, translating complex concepts into clear, compelling narratives

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Shape the voice of a category leader in AI-powered relevance

How do you turn innovation into influence? As our Director of Public Relations, you will define and amplify Coveo’s external narrative, strengthening our credibility and thought leadership with enterprise B2B technology audiences. Reporting to the VP of Global Communications, you’ll play a pivotal role in how the market understands our vision and impact.

You’ll lead strategic initiatives that elevate our brand across top-tier media while aligning cross-functional stakeholders around clear, compelling messaging that fuels growth.

As our Director of Public Relations, you will:

• Lead the evolution and execution of Coveo’s global public relations strategy aligned with business priorities and brand positioning
• Craft compelling corporate and executive narratives that articulate vision, differentiation, and market leadership
• Drive proactive media relations to secure high-impact coverage across business, technology, and industry publications
• Partner with external public relations agencies to define objectives, manage performance, and scale programs effectively
• Support major company milestones including product launches, corporate announcements, partnerships, and customer stories with integrated public relations plans
• Prepare executives and spokespeople with messaging frameworks, briefing materials, and media coaching

Here is what will qualify you for the role:

• 10+ years of public relations experience, ideally in enterprise B2B technology or Software-as-a-Service (SaaS)
  Proven track record of securing top-tier media coverage and building strong journalist relationships
• Strong strategic planning capabilities combined with hands-on execution excellence
• Exceptional written and verbal communication skills, with the ability to translate complex technologies into clear business narratives

What would make you stand out:

• Experience scaling global public relations programs through agency partnerships
• Background supporting executive thought leadership initiatives at the C-level
• Experience managing issues and crisis communications
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

*Targeted base salary range for the role is $180,000 - $215,000 plus bonus, restricted share units and other benefits.*

Shape the voice of a category leader in AI-powered relevance

How do you turn innovation into influence? As our Director of Public Relations, you will define and amplify Coveo’s external narrative, strengthening our credibility and thought leadership with enterprise B2B technology audiences. Reporting to the VP of Global Communications, you’ll play a pivotal role in how the market understands our vision and impact.

You’ll lead strategic initiatives that elevate our brand across top-tier media while aligning cross-functional stakeholders around clear, compelling messaging that fuels growth.

As our Director of Public Relations, you will:

• Lead the evolution and execution of Coveo’s global public relations strategy aligned with business priorities and brand positioning
• Craft compelling corporate and executive narratives that articulate vision, differentiation, and market leadership
• Drive proactive media relations to secure high-impact coverage across business, technology, and industry publications
• Partner with external public relations agencies to define objectives, manage performance, and scale programs effectively
• Support major company milestones including product launches, corporate announcements, partnerships, and customer stories with integrated public relations plans
• Prepare executives and spokespeople with messaging frameworks, briefing materials, and media coaching

Here is what will qualify you for the role:

• 10+ years of public relations experience, ideally in enterprise B2B technology or Software-as-a-Service (SaaS)
  Proven track record of securing top-tier media coverage and building strong journalist relationships
• Strong strategic planning capabilities combined with hands-on execution excellence
• Exceptional written and verbal communication skills, with the ability to translate complex technologies into clear business narratives

What would make you stand out:

• Experience scaling global public relations programs through agency partnerships
• Background supporting executive thought leadership initiatives at the C-level
• Experience managing issues and crisis communications
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Build the future of go-to-market with AI

What if you could redesign how marketing, sales, and customer success actually work-using AI to drive real business impact? At Coveo, we’re doing exactly that, and this role puts you right at the center of it.

You’ll partner with GTM leaders to identify high-impact opportunities, then build and ship AI-driven solutions that improve pipeline, buyer experience, and rep effectiveness. If you like owning outcomes and moving fast, you’ll feel right at home.

As our Senior Specialist, AI GTM Automation, you will:

• Design and build AI-driven workflows and agents across the GTM stack, from inbound lead handling to outbound automation
• Integrate systems such as Salesforce, marketing automation platforms, and data enrichment tools
• Partner with Sales, Marketing, and Customer Success leaders to identify high-impact use cases and translate them into scalable solutions
• Rapidly prototype, test, and iterate on AI initiatives based on performance and return on investment
• Drive adoption of AI tools across GTM teams by enabling and educating stakeholders
• Contribute to initiatives such as conversational AI, account intelligence, and personalization at scale

Here is what will qualify you for the role:

• Strong understanding of GTM systems, including sales, marketing, and revenue operations ecosystems
• Hands-on experience with APIs, automation tools, and data workflows
• Familiarity with Salesforce and common GTM platforms
• Proven ability to ship solutions and measure their real-world impact

What will make you stand out:

• Experience with AI agent frameworks or workflow automation tools (e.g., Relevance AI, Zapier, n8n, Clay)
• Ability to operate in ambiguous environments and move from problem to solution quickly
• Strong cross-functional collaboration and communication skills
• Sharp prioritization skills and good judgment on what to build (and what not to)
• Bias for action and curiosity to design workflows and capabilities that work 

Do you think you can bring this role to life? Or add your own color?
 

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Build the backbone of AI at scale

Want to see your work power millions of machine learning predictions every day? Join our Machine Learning Platform team and help bring models, including Large Language Models (LLMs), into production in a reliable and scalable way.

You’ll contribute to a platform that trains thousands of models and serves hundreds of millions of  queries daily, while growing your expertise in distributed systems and machine learning infrastructure.

As a Backend Developer, you will:

• Contribute to the development lifecycle, including coding, testing, and deployment
• Support the implementation of scalable solutions to streamline model deployment
• Analyze and help improve the performance and reliability of our platform
• Participate in maintaining services handling millions of requests per day
• Collaborate with applied scientists, data engineers, and developers to integrate models into production
• Suggest improvements to existing processes and use AI coding tools to support your development workflow

Here is what will qualify you for the role:

• 2+ years of experience in backend development in a cloud environment (Java/Spring or Python preferred, AWS an asset)
• Good understanding of distributed systems and scalable application design
• Ability to solve problems and debug systems with guidance when needed
• Comfortable learning new tools, technologies, and best practices

What will make you stand out:

• Familiarity with Kubernetes or Terraform
• Exposure to machine learning workflows or model deployment
• Interest in scalable backend services, large-scale realtime systems, model orchestration or realtime inference at scale

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-hybrid

Build security into every deployment, without slowing innovation!

What if security was embedded in every commit, every build, and every release by design? As a DevSecOps Specialist at Coveo, you’ll make that vision real by integrating security seamlessly into our continuous integration and continuous delivery (CI/CD) pipelines and cloud infrastructure.

You’ll transform security from a checkpoint into an accelerator, building automation and self-service tooling that empower developers to ship confidently. If you’re passionate about scaling secure software delivery in the cloud, this is where you’ll have real impact.

As one of our DevSecOps Specialists, you will:

• Design and maintain security automation across CI/CD pipelines, embedding controls and security gates without slowing delivery.
• Build and operate infrastructure-as-code (IaC) pipelines with security built in, managing secrets, identity and access management (IAM) policies, and hardened configurations at scale.
• Integrate and evolve vulnerability management workflows, including static application security testing (SAST), dynamic application security testing (DAST), software composition analysis (SCA), and container scanning.
• Automate compliance checks and policy enforcement across Amazon Web Services (AWS) environments to ensure continuous alignment with security standards.
• Design and maintain access management automation to provision, audit, and monitor access to infrastructure and sensitive resources.
• Partner with engineering and platform teams to make security tooling intuitive, scalable, and developer-friendly, reducing friction across the delivery lifecycle.

Here is what will qualify you for the role:

• Strong hands-on experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar) and embedding security controls directly into pipelines.
• Proficiency in Python or other scripting languages to build reliable automation and integrations.
• Practical experience securing and automating cloud environments (AWS preferred), including compute, storage, networking, and Kubernetes.
• Deep understanding of DevSecOps toolchains, including container security, secrets management, infrastructure-as-code scanning, dependency analysis, and vulnerability remediation workflows.

What will make you stand out:

• Advanced experience with Terraform for security-focused infrastructure, including IAM roles, encryption keys, and network controls.
• Hands-on experience with Kubernetes security, including role-based access control (RBAC), network policies, admission controllers, or image signing.
• Experience implementing compliance-as-code frameworks such as Open Policy Agent or AWS Config Rules.
• Relevant certifications such as AWS Security Specialty, Certified Kubernetes Security Specialist (CKS), or similar credentials.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Build security into every deployment, without slowing innovation!

What if security was embedded in every commit, every build, and every release by design? As a DevSecOps Specialist at Coveo, you’ll make that vision real by integrating security seamlessly into our continuous integration and continuous delivery (CI/CD) pipelines and cloud infrastructure.

You’ll transform security from a checkpoint into an accelerator, building automation and self-service tooling that empower developers to ship confidently. If you’re passionate about scaling secure software delivery in the cloud, this is where you’ll have real impact.

As one of our DevSecOps Specialists, you will:

• Design and maintain security automation across CI/CD pipelines, embedding controls and security gates without slowing delivery.
• Build and operate infrastructure-as-code (IaC) pipelines with security built in, managing secrets, identity and access management (IAM) policies, and hardened configurations at scale.
• Integrate and evolve vulnerability management workflows, including static application security testing (SAST), dynamic application security testing (DAST), software composition analysis (SCA), and container scanning.
• Automate compliance checks and policy enforcement across Amazon Web Services (AWS) environments to ensure continuous alignment with security standards.
• Design and maintain access management automation to provision, audit, and monitor access to infrastructure and sensitive resources.
• Partner with engineering and platform teams to make security tooling intuitive, scalable, and developer-friendly, reducing friction across the delivery lifecycle.

Here is what will qualify you for the role:

• Strong hands-on experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar) and embedding security controls directly into pipelines.
• Proficiency in Python or other scripting languages to build reliable automation and integrations.
• Practical experience securing and automating cloud environments (AWS preferred), including compute, storage, networking, and Kubernetes.
• Deep understanding of DevSecOps toolchains, including container security, secrets management, infrastructure-as-code scanning, dependency analysis, and vulnerability remediation workflows.

What will make you stand out:

• Advanced experience with Terraform for security-focused infrastructure, including IAM roles, encryption keys, and network controls.
• Hands-on experience with Kubernetes security, including role-based access control (RBAC), network policies, admission controllers, or image signing.
• Experience implementing compliance-as-code frameworks such as Open Policy Agent or AWS Config Rules.
• Relevant certifications such as AWS Security Specialty, Certified Kubernetes Security Specialist (CKS), or similar credentials.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Turn AI ambition into real, scalable business impact.

Many organizations experiment with AI, but far fewer turn those experiments into measurable business value. As our AI Enablement Lead, you will help bridge that gap by transforming AI potential into practical, scalable outcomes across the organization.

Working at the intersection of business strategy and technology, you will guide leaders toward the most meaningful AI opportunities while ensuring responsible, aligned adoption. This role combines strategic influence, cross-functional leadership, and pragmatic execution to move AI from exploration to real impact.

As our AI Enablement Lead, you will: 

• Partner with business leaders and our technical experts, including internal AI champions, to identify and prioritize high-impact AI opportunities.
• Translate business challenges into clear, actionable AI-enabled use cases.
• Guide AI adoption across tools and platforms to reduce duplication and maximize existing capabilities.
• Define and maintain a clear AI direction and phased roadmap aligned with enterprise architecture.
• Work with security, privacy, legal, and IT teams to establish practical guardrails for responsible AI use.
• Act as a bridge between business and technology, aligning stakeholders and technical teams to enable scalable AI adoption across the organization.

Here is what will qualify you for the role:

• Experience shaping enterprise AI strategy or adoption, helping organizations move from experimentation to measurable impact.
• Strong judgment in balancing value, feasibility, and risk when prioritizing AI use cases.
• Ability to explain what AI can and cannot do in clear, practical terms, including trade-offs and limitations.
• Proven ability to influence decisions across complex, cross-functional environments, including executives, architects, and business leaders.

What will make you stand out:

• Senior experience working across strategy, enterprise architecture, and emerging technologies.
• Exposure to AI governance, including privacy, security, compliance, or responsible AI frameworks.
• Background in data, analytics, automation, or intelligent platforms, with a focus on practical application.
• A pragmatic, outcome-driven mindset that prioritizes adoption and measurable results over experimentation alone.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Turn AI ambition into real, scalable business impact.

Many organizations experiment with AI, but far fewer turn those experiments into measurable business value. As our AI Enablement Lead, you will help bridge that gap by transforming AI potential into practical, scalable outcomes across the organization.

Working at the intersection of business strategy and technology, you will guide leaders toward the most meaningful AI opportunities while ensuring responsible, aligned adoption. This role combines strategic influence, cross-functional leadership, and pragmatic execution to move AI from exploration to real impact.

As our AI Enablement Lead, you will: 

• Partner with business leaders and our technical experts, including internal AI champions, to identify and prioritize high-impact AI opportunities.
• Translate business challenges into clear, actionable AI-enabled use cases.
• Guide AI adoption across tools and platforms to reduce duplication and maximize existing capabilities.
• Define and maintain a clear AI direction and phased roadmap aligned with enterprise architecture.
• Work with security, privacy, legal, and IT teams to establish practical guardrails for responsible AI use.
• Act as a bridge between business and technology, aligning stakeholders and technical teams to enable scalable AI adoption across the organization.

Here is what will qualify you for the role:

• Experience shaping enterprise AI strategy or adoption, helping organizations move from experimentation to measurable impact.
• Strong judgment in balancing value, feasibility, and risk when prioritizing AI use cases.
• Ability to explain what AI can and cannot do in clear, practical terms, including trade-offs and limitations.
• Proven ability to influence decisions across complex, cross-functional environments, including executives, architects, and business leaders.

What will make you stand out:

• Senior experience working across strategy, enterprise architecture, and emerging technologies.
• Exposure to AI governance, including privacy, security, compliance, or responsible AI frameworks.
• Background in data, analytics, automation, or intelligent platforms, with a focus on practical application.
• A pragmatic, outcome-driven mindset that prioritizes adoption and measurable results over experimentation alone.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Turn AI ambition into real, scalable business impact.

Many organizations experiment with AI, but far fewer turn those experiments into measurable business value. As our AI Enablement Lead, you will help bridge that gap by transforming AI potential into practical, scalable outcomes across the organization.

Working at the intersection of business strategy and technology, you will guide leaders toward the most meaningful AI opportunities while ensuring responsible, aligned adoption. This role combines strategic influence, cross-functional leadership, and pragmatic execution to move AI from exploration to real impact.

As our AI Enablement Lead, you will: 

• Partner with business leaders and our technical experts, including internal AI champions, to identify and prioritize high-impact AI opportunities.
• Translate business challenges into clear, actionable AI-enabled use cases.
• Guide AI adoption across tools and platforms to reduce duplication and maximize existing capabilities.
• Define and maintain a clear AI direction and phased roadmap aligned with enterprise architecture.
• Work with security, privacy, legal, and IT teams to establish practical guardrails for responsible AI use.
• Act as a bridge between business and technology, aligning stakeholders and technical teams to enable scalable AI adoption across the organization.

Here is what will qualify you for the role:

• Experience shaping enterprise AI strategy or adoption, helping organizations move from experimentation to measurable impact.
• Strong judgment in balancing value, feasibility, and risk when prioritizing AI use cases.
• Ability to explain what AI can and cannot do in clear, practical terms, including trade-offs and limitations.
• Proven ability to influence decisions across complex, cross-functional environments, including executives, architects, and business leaders.

What will make you stand out:

• Senior experience working across strategy, enterprise architecture, and emerging technologies.
• Exposure to AI governance, including privacy, security, compliance, or responsible AI frameworks.
• Background in data, analytics, automation, or intelligent platforms, with a focus on practical application.
• A pragmatic, outcome-driven mindset that prioritizes adoption and measurable results over experimentation alone.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Own the backbone of employee experience through seamless IT operations!

What if every employee had the right tools, access, and support, exactly when they need them? As our Team Lead, IT Operations, you’ll enable a secure and efficient work environment by delivering reliable IT support, access management, and asset management services.

You’ll lead a team at the heart of Coveo’s operations, driving the standardization of technology profiles, automating employee lifecycle processes, and optimizing license and asset usage to support scalable, secure operations. This role is critical to enabling the business by ensuring core IT services run smoothly and effectively, helping Coveo employees succeed every day.

As our Team Lead, IT Operations, you will:

• Lead and develop a team supporting help desk, access management, and asset/storekeeping functions.
• Oversee daily operations, ensuring requests and issues are handled efficiently and escalated appropriately.
• Manage access provisioning and deprovisioning processes with a strong focus on accuracy, timeliness, and security.
• Define and maintain standardized employee technology profiles based on roles.
• Drive automation of onboarding, role changes, and offboarding processes.
• Monitor software license usage and asset lifecycle to optimize allocation, compliance, and cost efficiency.
• Partner with Office Management and Security teams to manage physical security systems (badge access, entry systems, cameras) and help mitigate operational and security risks.

Here is what will qualify you for the role:

• 5+ years of experience in IT support or operations, including experience leading people or key initiatives.
• Strong understanding of support operations, identity and access management, and asset lifecycle management.
• Hands-on experience with tools such as Microsoft 365, Okta, Jamf, Slack, Zoom, and Windows/macOS environments.
• Experience with IT service management platforms (e.g., Jira Service Management) and workflow automation.

What will make you stand out:

• Experience defining and managing role-based technology profiles.
• Strong analytical mindset with experience using metrics to drive improvements.
• Familiarity with software license optimization and usage tracking.
• Excellent documentation and communication skills, especially during incidents or service disruptions.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Keep HR operations running smoothly behind the scenes!

How do you ensure every HR process runs seamlessly for hundreds of employees? In this role, you’ll be at the heart of our HR Shared Services, making sure our systems, data, and processes are executed with precision and reliability.

You’ll support the day-to-day HR operations while building a strong understanding of how our systems, especially Workday, enable and connect our processes. If you enjoy operational work, solving system-related challenges, and being a go-to resource, you’ll feel right at home.

As a Coordinator of HR Operations, you will:

• Execute and maintain employee data and HR transactions in Workday with a high level of accuracy.
• Support HR Shared Services by managing a variety of operational requests from employees, managers, and HR partners.
• Act as a system-savvy resource, understanding how HR processes interconnect and impact one another.
• Perform system updates and administrative changes within Workday (e.g., data updates, minor content adjustments).
• Ensure the integrity and consistency of HR data across processes and systems.
• Contribute to the centralization and continuous improvement of HR administrative operations.

Here is what will qualify you for the role:

• 3+ years of experience working in an HR operations or HR Shared Services environment.
• Hands-on experience with an HRIS, ideally Workday.
• Strong attention to detail and rigor in data management.
• Ability to adapt quickly, manage changing priorities, and stay flexible in a fast-paced environment.

What will make you stand out:

• Understanding of HR process dependencies (e.g., compensation cycles, reporting structures, employee changes).
• Ability to troubleshoot system or process issues and navigate ambiguity.
• Strong sense of ownership and service-oriented mindset.
• Interest in becoming a subject matter expert on HR systems and operations.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

The technical backbone behind every successful implementation

First time hearing about Professional Services at Coveo? We are THE technical team that brings the Coveo AI-powered search products to life for our clients. As a Senior Solutions Consultant, you’ll guide our enterprise customers through transformative Generative AI experiences implementations, and shape how they leverage our solutions for a stronger and more intuitive search experience.

You’ll combine deep technical skills with a consulting mindset to design, customize, and deploy high impact AI solutions that index millions of documents, integrate across complex ecosystems, and deliver ultra-relevant results in under a second. This is where engineering meets impact!

As our Senior Solutions Consultant, you will:

• Integrate Coveo with systems such as SAP, Salesforce, ServiceNow, Shopify, and others across cloud, on-premise, or hybrid environments.Implement and customize Coveo’s features to match each customer’s unique environment and business needs.
• Lead requirement-gathering sessions with our enterprise clients (such as Dell, Nespresso, Adobe etc.) and translate their needs into scalable technical solutions.
• Communicate clearly and confidently with customer stakeholders throughout the project lifecycle, ensuring alignment and smooth delivery.
• Deploy the solution so it connects with the customer's systems in place: that means on-premise for some, in the cloud for others, and sometimes a mix of both.
• Configure, optimize, and enrich our solution to consolidate data and support key features, functionalities, and plug-ins. 
• Build intuitive, user-friendly interfaces and implement JavaScript libraries that allow Coveo to fit naturally into customers’ systems.

Here is what will qualify you for the role:

• 8+ years of hands on development experience with JavaScript, TypeScript and modern UI frameworks (React, Vue.js and Angular).
• Ease of navigating across sophisticated tech stacks and B2B ecosystems.
• Consulting experience is a must, with proven ability to operate in client-facing roles and manage communication with enterprise stakeholders.
• Strong ownership mindset, able to lead projects, prioritize effectively, and stay structured under pressure.

What will make you stand out:

• Experience with large-scale system integrations or cloud enterprise platforms.
• Background in search, commerce or information architecture
• A passion for enabling customers’ success and driving adoption through thoughtful guidance.
• Python, node,js or Java.

Do you think you can bring this role to life? Or add your own colour? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-hybrid

Shape the future of enterprise AI technology

Do you want to turn cutting-edge natural language processing into products impacting millions of users?

As a Senior II Applied Scientist on Coveo’s Knowledge AI team, you will help build the language technologies at the core of our generative artificial intelligence platform.

You’ll take on a technical leadership role, influencing our NLP vision while designing, evaluating, and deploying advanced solutions such as retrieval augmented generation pipelines, information retrieval, semantic search, question answering, and agentic systems, always with real-world constraints in mind.

As one of our Senior II Applied Scientists, you will:

• Design, develop, and optimize modern language-based artificial intelligence solutions, from data and modeling choices to evaluation strategies and production constraints.
• Apply and serve transformer-based language models at scale, delivering reliable, real-time experiences to enterprise users.
• Collaborate closely with machine learning developers and the machine learning platform team to accelerate research and innovation cycles.
• Act as a technical reference within the team, guiding architectural decisions and promoting best practices in applied science.
• Mentor applied scientists, supporting their growth and helping raise the overall level of expertise within the group.
• Contribute to research and development processes that foster efficiency, rigor, and a culture of applied science excellence.
• Share our innovations externally through technical blog posts, presentations, or other thought leadership content.

Here is what will qualify you for the role:

• A PhD, or a Master’s degree with equivalent research experience, in a relevant field such as machine learning, computer science, mathematics, or physics.
• At least 8 years of industry experience applying modern natural language processing techniques, including deep learning and large language models, to real-world systems at scale.
• Strong experience designing models and systems that balance performance, user experience, and production realities.
• Ability to deliver production-grade code that is well-tested, maintainable, and evaluated through rigorous experimentation.

What will make you stand out:

• Experience in a technical leadership capacity, including mentoring, hiring, roadmap definition, or scientific project planning.
• Research or applied experience in areas closely related to Coveo’s business, such as information retrieval, neural search, semantic search, or question answering.
• Exposure to more traditional lexical or linguistics-based natural language processing techniques.
• International work experience and a demonstrated ability to collaborate across cultures and perspectives.

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Shape the future of enterprise AI technology

Do you want to turn cutting-edge natural language processing into products impacting millions of users?

As a Senior II Applied Scientist on Coveo’s Knowledge AI team, you will help build the language technologies at the core of our generative artificial intelligence platform.

You’ll take on a technical leadership role, influencing our NLP vision while designing, evaluating, and deploying advanced solutions such as retrieval augmented generation pipelines, information retrieval, semantic search, question answering, and agentic systems, always with real-world constraints in mind.

As one of our Senior II Applied Scientists, you will:

• Design, develop, and optimize modern language-based artificial intelligence solutions, from data and modeling choices to evaluation strategies and production constraints.
• Apply and serve transformer-based language models at scale, delivering reliable, real-time experiences to enterprise users.
• Collaborate closely with machine learning developers and the machine learning platform team to accelerate research and innovation cycles.
• Act as a technical reference within the team, guiding architectural decisions and promoting best practices in applied science.
• Mentor applied scientists, supporting their growth and helping raise the overall level of expertise within the group.
• Contribute to research and development processes that foster efficiency, rigor, and a culture of applied science excellence.
• Share our innovations externally through technical blog posts, presentations, or other thought leadership content.

Here is what will qualify you for the role:

• A PhD, or a Master’s degree with equivalent research experience, in a relevant field such as machine learning, computer science, mathematics, or physics.
• At least 8 years of industry experience applying modern natural language processing techniques, including deep learning and large language models, to real-world systems at scale.
• Strong experience designing models and systems that balance performance, user experience, and production realities.
• Ability to deliver production-grade code that is well-tested, maintainable, and evaluated through rigorous experimentation.

What will make you stand out:

• Experience in a technical leadership capacity, including mentoring, hiring, roadmap definition, or scientific project planning.
• Research or applied experience in areas closely related to Coveo’s business, such as information retrieval, neural search, semantic search, or question answering.
• Exposure to more traditional lexical or linguistics-based natural language processing techniques.
• International work experience and a demonstrated ability to collaborate across cultures and perspectives.

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

*This is an upcoming role that our team will prioritize hiring for in the near future. If you’re interested, we encourage you to apply now. Your application will be reviewed as soon as the official search begins.

Drive partner operations excellence. Power Coveo’s growth through alliances.

Do you thrive at the intersection of data, systems, and partner-led growth?
As a Senior Partner Operations Analyst at Coveo, you’ll scale and optimize the programs, processes, and insights that power our global partner ecosystem and fuel revenue through alliances.

You’ll work closely with Partner, Sales, Marketing, and Revenue Operations teams to enable a high-performing go-to-market engine. This is a highly cross-functional role where analytical rigor meets strategic impact in a partner-driven, high-growth environment.

As our Senior Partner Operations Analyst, you will:

• Own and optimize partner operations across the full lifecycle, from recruitment and onboarding to deal registration, pipeline management, and attribution.
• Design, execute, and continuously improve partner programs for independent software vendors, global system integrators, and system integrators to align with Coveo’s growth strategy.
• Build scalable processes that improve partner performance visibility, data accuracy, and go-to-market efficiency across direct and indirect revenue.
• Develop and maintain dashboards and reporting to track key metrics such as partner-sourced and influenced annual recurring revenue, pipeline velocity, activation rates, and program return on investment.
• Partner with Alliances leadership to forecast channel revenue and surface trends, gaps, and growth opportunities.
• Collaborate with Revenue Operations and IT to enhance the partner technology stack, including Salesforce partner relationship management, partner portals, attribution systems, and integrations with tools such as Marketo and Outreach.

Here is what will qualify you for the role:

• 4+ years of experience in Partner Operations, Revenue Operations, or Channel Programs within a technology or software company. Strong understanding of partner-sourced and influenced pipeline models, attribution frameworks, and co-selling analytics.
• Proven experience supporting alliances, resellers, independent software vendors (ISVs), global system integrators (GSIs), or original equipment manufacturer (OEM) partners through process, data, and tooling optimization.
• Hands-on expertise with Salesforce customer relationship management and partner relationship management (PRM), including reporting, dashboards, and data governance best practices.
• Advanced skills in Excel/Google Sheets, including financial modeling and analytical functions (pivot tables, VLOOKUPs, QUERY, ARRAYFORMULA, SUMIFS).
• Excellent business acumen and communication skills — you know how to turn complex data into clear insights that drive decisions.

What will make you stand out:

• Experience with partner management or ecosystem tools such as Impartner, Crossbeam, Allbound, or similar platforms.
• Familiarity with partner attribution models, market development funds tracking, and ecosystem analytics.
• Advanced spreadsheet skills for analysis and financial modeling, or the ability to write basic structured query language queries for reporting.
• A collaborative, curious mindset with a passion for improving how teams work together across functions and partner ecosystems.

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

#LI-Hybrid #LI-Remote

Turn digital commerce performance into measurable enterprise impact!

Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor - Commerce to support our North America growth strategy. This role anchors deep commerce expertise within a broader enterprise mandate: articulating and realizing value across the full customer and employee experience lifecycle. You will partner closely with Sales, Account Management, Solution Engineering, Customer Success, and Product to lead value assessments during the sales cycle and drive long term value realization across our installed base.

Coveo is uniquely positioned across the enterprise value chain, from digital lead generation and website engagement, to B2B and B2C commerce, to customer self service and agent enablement, to workplace search that drives employee productivity. In this role, you will analyze large datasets, build rigorous financial models, and connect cross functional performance metrics into a unified executive narrative. Your mission is to translate cross channel digital performance into clear financial outcomes, build compelling enterprise level business cases, and ensure customers continuously measure and realize value from Coveo across use cases.

As our Senior Business Value Advisor - Commerce, you will:

• Lead data driven value assessments by partnering with stakeholders across digital, commerce, service, support, and analytics teams to gather and analyze large datasets spanning traffic, engagement, conversion, revenue, margin, case deflection, cost to serve, and employee productivity.
• Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, isolate key value drivers, and translate digital performance metrics into incremental revenue, profitability impact, and ROI.
• Build rigorous financial models and executive ready business cases anchored in end to end customer experience flows and tailored to senior stakeholders.
• Define measurable success criteria aligned with the original business case and customer strategic objectives, establishing baseline metrics and cross functional impact measurement frameworks.
• Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, engagement, and operational efficiency metrics, producing ROI reporting grounded in actual performance data.
• Partner with Customer Success and Account teams to embed value realization into long term account strategy, identify optimization and expansion opportunities, and ensure value tracking becomes an ongoing discipline rather than a one time exercise.

Here is what will qualify you for the role:

• 7+ years of experience in consulting, digital strategy, e-commerce analytics, software-as-a-service (SaaS) value engineering, or a similar analytical customer-facing role.
• Strong understanding of digital commerce key performance indicators (KPIs) such as conversion rate, revenue per visit, average order value, margin, and customer lifetime value.
• Advanced Excel modeling skills, including scenario analysis and financial projections, with experience working with large datasets.
• Executive-level communication skills with the ability to translate complex analysis into clear, persuasive business insights.

What will make you stand out:

• Experience working directly with customer analytics or data teams and navigating raw datasets independently.
• Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
• Experience in AI-driven commerce, personalization, or search technologies.
• Working knowledge of structured query language (SQL) for independent data analysis.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Drive measurable impact across complex industrial value chains!

Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor to drive growth and measurable impact within the Manufacturing and Distribution vertical across North America. This role sits at the intersection of industrial complexity, advanced analytics, and executive strategy.

Manufacturing and distribution organizations operate across interconnected value chains spanning website engagement, B2B commerce, aftermarket revenue, service and support efficiency, dealer ecosystems, and employee enablement. In this role, you will quantify and realize value across these environments, translating operational and digital performance into clear financial outcomes and positioning Coveo as a strategic enterprise platform.

As our Senior Business Value Advisor (Manufacturing & Distribution), you will:

• Lead cross functional value assessments across commerce, service, support, website, and workplace environments, identifying revenue growth, margin expansion, and cost efficiency opportunities across the industrial value chain.
• Build integrated financial models that connect operational metrics such as conversion rate, average order value, case volume, self service success, escalation rate, lead generation, margin, and cost to serve to executive level financial outcomes.
• Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, and isolate key value drivers.
• Craft compelling, data backed value narratives tailored to executive stakeholders in industrial and manufacturing environments.
• Establish customer experience wide transformation visioning assets that help customers understand how they can evolve their end to end customer and employee experience with Coveo.
• Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, and customer engagement metrics.

Here is what will qualify you for the role:

• 7+ years of experience in consulting, digital transformation, industrial strategy, software-as-a-service (SaaS) value engineering, or a similarly analytical customer-facing role.
• Strong understanding of manufacturing or distribution business models, including business-to-business (B2B) commerce, aftermarket service, dealer networks, or technical support environments.
• Advanced Excel modeling expertise, including scenario analysis and financial projections, with experience analyzing large datasets.
• Demonstrated ability to translate operational metrics into executive-level financial insights with strong communication and storytelling skills.

What will make you stand out:

• Experience acting as a trusted advisor to executive stakeholders in industrial or B2B environments.
• Background in manufacturing, distribution, or industrial technology sectors.
• Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
• Working knowledge of structured query language (SQL) and comfort working directly with raw datasets.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Drive measurable impact across complex industrial value chains!

Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor to drive growth and measurable impact within the Manufacturing and Distribution vertical across North America. This role sits at the intersection of industrial complexity, advanced analytics, and executive strategy.

Manufacturing and distribution organizations operate across interconnected value chains spanning website engagement, B2B commerce, aftermarket revenue, service and support efficiency, dealer ecosystems, and employee enablement. In this role, you will quantify and realize value across these environments, translating operational and digital performance into clear financial outcomes and positioning Coveo as a strategic enterprise platform.

As our Senior Business Value Advisor (Manufacturing & Distribution), you will:

• Lead cross functional value assessments across commerce, service, support, website, and workplace environments, identifying revenue growth, margin expansion, and cost efficiency opportunities across the industrial value chain.
• Build integrated financial models that connect operational metrics such as conversion rate, average order value, case volume, self service success, escalation rate, lead generation, margin, and cost to serve to executive level financial outcomes.
• Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, and isolate key value drivers.
• Craft compelling, data backed value narratives tailored to executive stakeholders in industrial and manufacturing environments.
• Establish customer experience wide transformation visioning assets that help customers understand how they can evolve their end to end customer and employee experience with Coveo.
• Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, and customer engagement metrics.

Here is what will qualify you for the role:

• 7+ years of experience in consulting, digital transformation, industrial strategy, software-as-a-service (SaaS) value engineering, or a similarly analytical customer-facing role.
• Strong understanding of manufacturing or distribution business models, including business-to-business (B2B) commerce, aftermarket service, dealer networks, or technical support environments.
• Advanced Excel modeling expertise, including scenario analysis and financial projections, with experience analyzing large datasets.
• Demonstrated ability to translate operational metrics into executive-level financial insights with strong communication and storytelling skills.

What will make you stand out:

• Experience acting as a trusted advisor to executive stakeholders in industrial or B2B environments.
• Background in manufacturing, distribution, or industrial technology sectors.
• Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
• Working knowledge of structured query language (SQL) and comfort working directly with raw datasets.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Turn digital commerce performance into measurable enterprise impact!

Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor - Commerce to support our North America growth strategy. This role anchors deep commerce expertise within a broader enterprise mandate: articulating and realizing value across the full customer and employee experience lifecycle. You will partner closely with Sales, Account Management, Solution Engineering, Customer Success, and Product to lead value assessments during the sales cycle and drive long term value realization across our installed base.

Coveo is uniquely positioned across the enterprise value chain, from digital lead generation and website engagement, to B2B and B2C commerce, to customer self service and agent enablement, to workplace search that drives employee productivity. In this role, you will analyze large datasets, build rigorous financial models, and connect cross functional performance metrics into a unified executive narrative. Your mission is to translate cross channel digital performance into clear financial outcomes, build compelling enterprise level business cases, and ensure customers continuously measure and realize value from Coveo across use cases.

As our Senior Business Value Advisor - Commerce, you will:

• Lead data driven value assessments by partnering with stakeholders across digital, commerce, service, support, and analytics teams to gather and analyze large datasets spanning traffic, engagement, conversion, revenue, margin, case deflection, cost to serve, and employee productivity.
• Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, isolate key value drivers, and translate digital performance metrics into incremental revenue, profitability impact, and ROI.
• Build rigorous financial models and executive ready business cases anchored in end to end customer experience flows and tailored to senior stakeholders.
• Define measurable success criteria aligned with the original business case and customer strategic objectives, establishing baseline metrics and cross functional impact measurement frameworks.
• Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, engagement, and operational efficiency metrics, producing ROI reporting grounded in actual performance data.
• Partner with Customer Success and Account teams to embed value realization into long term account strategy, identify optimization and expansion opportunities, and ensure value tracking becomes an ongoing discipline rather than a one time exercise.

Here is what will qualify you for the role:

• 7+ years of experience in consulting, digital strategy, e-commerce analytics, software-as-a-service (SaaS) value engineering, or a similar analytical customer-facing role.
• Strong understanding of digital commerce key performance indicators (KPIs) such as conversion rate, revenue per visit, average order value, margin, and customer lifetime value.
• Advanced Excel modeling skills, including scenario analysis and financial projections, with experience working with large datasets.
• Executive-level communication skills with the ability to translate complex analysis into clear, persuasive business insights.

What will make you stand out:

• Experience working directly with customer analytics or data teams and navigating raw datasets independently.
• Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
• Experience in AI-driven commerce, personalization, or search technologies.
• Working knowledge of structured query language (SQL) for independent data analysis.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Drive AI transformation within the world’s most strategic enterprises.

Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries.

You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape.

As our Senior Account Manager, you will:

• Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement
  Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
• Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
• Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
• Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
• Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention

Here is what will qualify you for the role:

• 6+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
• Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
• Strong executive presence and experience engaging C-suite and senior technology leaders
• Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts
• Bilingual, English and French

What will make you stand out:

• Experience managing highly complex, global strategic accounts
• Strong business acumen with the ability to align technical solutions to measurable business outcomes
• Ability to influence cross-functional stakeholders internally and externally
• Thrives in high-growth, fast-paced environments with a collaborative mindset

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Drive AI transformation within the world’s most strategic enterprises.

Ready to own and expand relationships with global enterprise customers while delivering real AI-driven business impact? As a Senior Enterprise Account Manager at Coveo, you’ll grow and elevate a portfolio of high-value strategic accounts across industries.

You’ll help leading organizations unlock measurable value from our artificial intelligence (AI) Platform—partnering with executives, influencing strategy, and shaping long-term success in a fast-evolving technology landscape.

As our Senior Account Manager, you will:

• Own and grow a portfolio of enterprise strategic accounts, acting as the primary point of contact and trusted advisor throughout the engagement
  Build and expand executive-level relationships (C-suite, CIO, senior IT and digital leaders), positioning Coveo as a long-term strategic partner
• Develop and execute strategic account plans aligned with customer business objectives to drive expansion, retention, and incremental revenue
• Lead complex global negotiations and navigate procurement processes to close high-value expansion opportunities
• Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to align strategy and maximize customer value
• Consistently meet or exceed quarterly revenue targets while maintaining high customer satisfaction and long-term retention

Here is what will qualify you for the role:

• 6+ years of experience exceeding quota in enterprise software or Software-as-a-Service (SaaS), with a strong focus on expanding existing accounts
• Proven experience selling innovative technologies such as artificial intelligence (AI), big data, or cloud solutions to global enterprises
• Strong executive presence and experience engaging C-suite and senior technology leaders
• Demonstrated ability to build and manage a strategic pipeline within named enterprise accounts
• Bilingual, English and French

What will make you stand out:

• Experience managing highly complex, global strategic accounts
• Strong business acumen with the ability to align technical solutions to measurable business outcomes
• Ability to influence cross-functional stakeholders internally and externally
• Thrives in high-growth, fast-paced environments with a collaborative mindset

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Turn product innovation into impactful learning experiences.

Are you passionate about making complex AI-powered products easy to understand and adopt? As a Technical Enablement Manager for Commerce, you’ll play a key role in equipping teams, partners, and customers with the knowledge they need to succeed.

You’ll work at the intersection of Product, Marketing, and Enablement to transform releases into scalable, engaging learning experiences. Join us to help bridge innovation and execution while contributing to the success of Coveo’s Commerce platform.

As our Technical Enablement Manager, you will:

• Contribute to the enablement strategy for Commerce product releases, supporting internal and external readiness
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences
• Build and improve scalable frameworks for readiness milestones, communications, and enablement assets
• Act as a key liaison for enablement within the Commerce line of business, ensuring alignment with go-to-market initiatives
• Develop and maintain engaging enablement resources (courses, job aids, demos, and workshops) for internal teams, partners, and customers
• Support the measurement and continuous improvement of enablement effectiveness through relevant metrics

Here is what will qualify you for the role:

• Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
• Experience contributing to cross-functional release readiness initiatives involving Product, Marketing, and Customer Success
• Strong understanding of go-to-market teams as key audiences when designing enablement strategies
• Excellent organizational, communication, and program management skills in fast-paced environments

What would make you stand out:

• Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms
• Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
• Experience building or improving process frameworks across distributed teams
• Analytical mindset with a focus on measuring impact and improving learning effectiveness

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-remote

Turn product innovation into impactful learning experiences.

Are you passionate about making complex AI-powered products easy to understand and adopt? As a Technical Enablement Manager for Commerce, you’ll play a key role in equipping teams, partners, and customers with the knowledge they need to succeed.

You’ll work at the intersection of Product, Marketing, and Enablement to transform releases into scalable, engaging learning experiences. Join us to help bridge innovation and execution while contributing to the success of Coveo’s Commerce platform.

As our Technical Enablement Manager, you will:

• Contribute to the enablement strategy for Commerce product releases, supporting internal and external readiness
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences
• Build and improve scalable frameworks for readiness milestones, communications, and enablement assets
• Act as a key liaison for enablement within the Commerce line of business, ensuring alignment with go-to-market initiatives
• Develop and maintain engaging enablement resources (courses, job aids, demos, and workshops) for internal teams, partners, and customers
• Support the measurement and continuous improvement of enablement effectiveness through relevant metrics

Here is what will qualify you for the role:

• Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
• Experience contributing to cross-functional release readiness initiatives involving Product, Marketing, and Customer Success
• Strong understanding of go-to-market teams as key audiences when designing enablement strategies
• Excellent organizational, communication, and program management skills in fast-paced environments

What would make you stand out:

• Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms
• Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
• Experience building or improving process frameworks across distributed teams
• Analytical mindset with a focus on measuring impact and improving learning effectiveness

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-remote

Lead the evolution of scalable architectures for enterprise success

How do you ensure that every technical engagement not only works today, but scales seamlessly tomorrow? As our Senior Manager, Forward Deployed Engineering, you’ll define and elevate how Coveo delivers resilient, scalable architectures across our most strategic customers.

You’ll lead a team at the intersection of architecture, value realization, and technical strategy, influencing how we design, govern, and expand complex solutions. This is a highly visible role where your impact will be felt across teams, customers, and the long-term success of our platform.

As our Senior Manager, Forward Deployed Engineering, you will:

• Lead and grow a team of Forward Deployed Engineers (FDEs) and / or Technical Engagement Managers (TEMs) supporting strategic accounts and complex expansion initiatives
• Define and enforce technical governance frameworks, including architecture validation, execution gating, and risk mitigation
• Ensure architectural coherence, scalability, and long-term sustainability across customer solutions
• Partner early in discovery and solution design to challenge assumptions and ensure feasibility
• Establish clear technical guardrails, handoffs, and decision frameworks across Technical Solutions, Field Delivery, and Professional Services teams
• Intervene in high-risk engagements to stabilize architectures and prevent systemic issues

Here is what will qualify you for the role:

• 10+ years of experience in enterprise software, including architecture, solution engineering, or technical consulting
• Proven experience leading complex, cross-functional technical programs
• Strong expertise in enterprise architecture, integrations, and data systems
• Experience managing and developing technical teams while influencing senior stakeholders

What will make you stand out:

• Ability to operate seamlessly between strategic thinking and hands-on technical problem-solving
• Experience in customer-facing roles with global enterprise clients
• Strong judgment in navigating ambiguity and preventing long-term technical debt
• Track record of driving alignment between business objectives and technical execution

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Build the admin experience that powers the backbone of our customers implementations

What if your code could directly shape how users manage, monitor, and scale their Coveo experience? You’ll take ownership of complex frontend features in our admin platform, driving both usability and technical excellence.

You’ll join a team that values autonomy, strong engineering practices, and thoughtful collaboration with UX and backend teams to deliver cohesive, high-impact features.

As a Senior Frontend Developer, you will:

• Own and deliver end-to-end frontend features within the admin interface (permissions, monitoring, and more)
• Build scalable and maintainable components using TypeScript and React
• Leverage and contribute to our design system to ensure consistency and quality across the platform
• Own the frontend part of features and collaborate closely with a strong backend team to deliver end-to-end functionality
• Lead technical discussions, break down projects, and ensure successful delivery from concept to production
• Contribute to code reviews and uphold strong engineering best practices across the team 

Here is what will qualify you for the role:

• Strong experience with TypeScript and React, including modern frontend frameworks
• Experience working with design systems and building reusable components
• Solid understanding of API integration and frontend/backend interactions
• Ability to own projects end-to-end, including planning, structuring, and delivering technical solutions

What will make you stand out:

• Experience with tools like TanStack or similar libraries
• Strong testing practices (unit, integration, end-to-end) with tools like Playwright/Vitest or equivalent
• Comfortable collaborating in both English and French

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

#li-hybrid

Push the boundaries of what Coveo can do, one solution at a time

How do you turn ambitious use cases into real, working solutions that prove their value fast? As a Forward Deployed Engineer, you bring ideas to life through hands-on prototyping, transforming complex requirements into tangible, high-impact solutions.

You’ll operate at the edge of what’s possible with Coveo, working directly with customers and internal teams to validate new use cases, push product boundaries, and shape what comes next, before it reaches production.

As our Forward Deployed Engineer, you will:

• Disambiguate and refine customer needs and requirements to shape a clear and compelling use case and solution
• Build working prototypes and technical proofs based on approved use cases and architectures
• Translate business and architectural requirements into functional, testable solutions
• Validate feasibility, performance, and scalability through hands-on experimentation
• Iterate quickly to refine solutions and accelerate readiness for production
• Collaborate closely with Technical Engagement Managers and Technical Success Architects to ensure alignment with architectural direction
• Generate reusable solution patterns and share implementation insights across teams

Here is what will qualify you for the role:

• 7+ years of hands-on experience in software engineering, system integration, or related fields
• Strong ability to prototype across application programming interfaces (API), data pipelines, and front-end/back-end systems
• Experience working in ambiguous, high-impact environments requiring rapid iteration
• Strong problem-solving skills with an experimentation-driven mindset

What will make you stand out:

• Experience working directly with customers in technical, solution-oriented roles
• Ability to navigate between business context and deep technical execution
• Curiosity and drive to explore new approaches and push product capabilities further
• Experience contributing insights that influence product or platform evolution

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Build the teams that power our go-to-market success!

What if your hiring strategy directly shaped how the world’s leading brands discover, buy, and grow with Coveo? At Coveo, building high-performing go-to-market teams is central to our growth strategy. Our global expansion is fueled by the talent acquisition partners who attract and hire the people behind our revenue engine.

You’ll work closely with GTM executive leaders, acting as a strategic partner to design, attract, and scale teams across Sales, Marketing, Customer Experience and Partnerships. Choosing Coveo means helping shape the talent strategy behind an AI-powered platform trusted by some of the world’s most recognized brands.

As one of our Senior GTM Talent Partner, you will:

• Own and drive end-to-end recruitment strategies across our go-to-market functions, aligning hiring priorities with Coveo’s growth objectives and revenue strategy.

• Act as a strategic talent partner to GTM executive leaders and senior managers, contributing to strategic hiring discussions and advising on talent strategy, market conditions, and scalable team design.

• Design and execute inclusive, high-quality recruitment processes across North America and Europe, from crafting compelling job descriptions to structuring fair, competency-based interviews, while ensuring rigorous documentation and data integrity within our applicant tracking system (ATS) and related tools.

• Build and refine long-term talent attraction strategies, proactively identifying target talent pools and strengthening Coveo’s positioning to consistently attract and engage top-performing GTM profiles.

• Leverage recruitment data, market intelligence, and industry trends to continuously refine sourcing, interviewing, and evaluation approaches to elevate hiring quality and predictability.

• Represent Coveo in targeted talent attraction initiatives, industry events, and community engagements (including occasional evenings or weekends), reinforcing our presence within key GTM talent ecosystems.

Here is what will qualify you for the role:

• 5+ years of experience in talent acquisition, with a strong focus on go-to-market recruitment (Sales, Marketing, Customer Experience, Partnerships) within complex, fast-growing organizations.

• Demonstrated experience partnering with senior GTM leaders and influencing strategic hiring decisions through data-driven insights and market expertise.

• Proven ability to design and execute end-to-end recruitment strategies across multiple regions, including proactive sourcing and structured, competency-based interviewing.

• Strong understanding of GTM talent markets, including revenue-generating and customer-facing roles, with the ability to engage highly competitive profiles with credibility and depth.

What will make you stand out:

• Strong business acumen and understanding of revenue models, pipeline generation, and customer lifecycle dynamics.

• Experience supporting high-growth or scaling GTM organizations within the technology (ideally SaaS) space across North America and Europe.

• Track record of building proactive talent pipelines in competitive, performance-driven markets.

• Comfort using recruitment analytics and market intelligence to influence workforce planning and elevate hiring quality.

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.