Energy Solutions is seeking a proactive and technical Systems Administration Manager to oversee our day-to-day IT operations. In this role, you will manage the implementation, support, and maintenance of our core platforms—including corporate networks, telephony, and enterprise software—to ensure a secure and efficient environment for our hybrid workforce.

As a hands-on manager, you won't just oversee the sidelines; you will supervise a small team balancing delegation with direct technical contribution. You will be responsible for prioritizing workloads, mentoring staff, and stepping into the trenches to resolve tickets or provide backup support whenever necessary.

This role is hybrid, and the selected candidate will be required to work from our office in Downtown Portland, Oregon.

Responsibilities include, but are not limited to:

• Supervise the Systems Administration team, providing ongoing guidance, feedback, and coaching to foster professional growth and high-quality performance.
• Set clear workload goals to ensure the timely resolution of service requests and operational tasks.
• Author and maintain comprehensive processes, procedures, and technical documentation.
• Track and manage a portfolio of IT-related projects and initiatives within the systems administration function.
• Ensure corporate networks, telephony systems, alarm systems, and security cameras are properly maintained, monitored, and secured.
• Continuously evaluate system health, addressing technical issues in partnership with the team.
• Validate and deploy operating systems, firmware, and software updates across both Windows and Mac environments.
• Evaluate and offer improvements to maintenance efforts related to cloud infrastructure, specifically within Microsoft Azure environments.
• Resolve or escalate complex technical issues by working directly with team members and peer IT leaders.
• Serve as a backup administrator, providing direct support when team members are unavailable.
• Review open tickets and incidents to identify recurring problems or trends.
• Partner with IT Security Management to ensure systems and processes adhere to SOC 2, NIST, and internal security standards.
• Maintain backup and recovery of readiness, including rigorous documentation and periodic testing.
• Evaluate system administration workflows to identify opportunities for automation and process enhancement.
• Support vendor engagement (contracts/licenses) and assist in IT operations budget planning.
• Provide regular updates to IT leadership on system performance, project progress, and significant issue resolution.

Minimum Qualifications:

• Bachelor's degree required in Information Technology, Computer Science, or related field.
• 7 years of progressive experience in IT systems administration with 2 years of supervisory experience.
• Demonstrated experience implementing, maintaining, and supporting enterprise networks and infrastructure.
• Experience configuring a variety of software platforms and enterprise-level systems.
• Demonstrated experience leading systems administration projects and coordinating work across technical teams.
• Experiencing managing vendor relationships and supporting technology procurement activities.
• Experience with business continuity planning and data recovery and protection practices.
• Advanced knowledge of Windows and macOS environments, including system configuration, patching, and troubleshooting.
• Experience with systems such as Datto RMM, Intune, Slack, Zoom, Tableau, and MS Azure.
• Functional understanding of IT security protocols and compliance requirements, including SOC 2 and NIST standards.
• Excellent troubleshooting, interpersonal communication, and technical documentation skills.
• Experience developing and reporting IT operational metrics and dashboards.
• Ability to work independently while collaborating within a team-based environment.
• Demonstrated ability to support a guide team member while maintaining accountability for outcomes.

Preferred Qualifications:

• ITIL certification or equivalent knowledge and experience.
• Certification in Microsoft technologies, including Azure, desktop VMs, SharePoint, and Exchange Online.
• Project management certification such as PMP or Agile/Scrum (CSM, SAFe, or equivalent).
• Experience managing infrastructure environments on cloud platforms.
• Hands-on experience supporting remote work environments.
• Experience participating in system modernization, automation initiatives, or platform migrations.
• Familiarity with Microsoft Power Automate.
• Ability to apply scripting or automation concepts to improve operational efficiency and system reliability.

The salary range for this role is $122,600–$159,400, with a target compensation of $122,600 - $140,000 based on experience and qualifications.

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

We are seeking a skilled Water Treatment Engineer to support the performance, reliability, and optimization of ultrapure and wastewater treatment systems in a semiconductor manufacturing environment. The ideal candidate will have hands-on experience with wastewater treatment systems, strong data analysis skills, and a proven ability to troubleshoot and enhance complex water treatment processes.

Responsibilities:

• Monitor and assess the condition and performance of wastewater treatment systems
• Analyze operational data (pressure, flow rate, conductivity, etc.) to optimize system performance
• Adjust maintenance schedules based on system performance data and trends.
• Troubleshoot and optimize chemical dosing and regeneration parameters to minimize downtime and improve reliability.
• Identify and analyze biological, chemical, or particulate fouling sources.
• Collaborate with engineering teams to modify operational parameters or implement pre-treatment strategies.
• Develop, update, and maintain standard operating procedures (SOPs) to ensure compliance with performance and safety standards.
• Any other duties or responsibilities that may be assigned to you in your role.

Skills Required:

• 3+ years in wastewater or ultrapure water treatment system operations and maintenance engineering.
• Semiconductor or high-purity water treatment experience is a plus.
• Strong technical knowledge of water treatment systems
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to interpret and act on complex system data.

Education / Licenses / Certifications:

• Bachelor’s degree in Mechanical, Chemical, Environmental Engineering, or a related discipline preferred.
• Proof of education, licenses, and certifications will be required where applicable. 

Benefits:

• Medical, Dental and Vision Insurance 
• Life, Short-Term, Long-Term Disability Insurance 
• Training and Education Assistance 
• 401k Retirement Plan 
• Extra Annual Leave with Years of Service 
• Maternity/Paternity Leave 
• Recognition Rewards

#LI-DNP

We are looking for a Specialist Solution Architect to join our Global Speciality Sales team. This is a remote role based in the Western Region - USA, reporting to the Sr. Director, Specialist Solution Architects. The Specialist Solution Architect serves as the primary technical lead and strategic advisor, guiding customers across the Americas to secure workloads and traffic across diverse hybrid and multi-cloud environments by leveraging Zscaler’s Zero Trust Architecture to achieve key business outcomes. The role will also collaborate with field teams (SEs, AEs, and Transformation Architects) at the highest levels, driving internal and customer-facing enablement for Zero Trust Cloud use cases to accelerate Zscaler’s regional GTM strategy. Furthermore, The Specialist Solution Architect will act as a critical link between the field and Product Management, providing real-world insights and customer feedback to influence the Product Roadmap and ensure Zscaler’s innovations continue to solve the most complex Cloud Security challenges.

What you’ll do (Role Expectations)

• Serving as the technical expert for Zero Trust Architecture in Cloud environments, focusing on AWS, Azure, and GCP
• Collaborating with sales and engineering teams to provide technical insights that influence the Product roadmap
• Leading conversations about Zero Trust Security trends, strategies, and deployment with customers at all organizational levels
• Running customer Proof-of-Value engagements in collaboration with Sales Engineers, demonstrating Zscaler’s unique value proposition
• Providing competitive insights and positioning Zscaler solutions as the best alternative

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent certifications/experience
• 5+ years of experience in technical sales, systems engineering, or enterprise security architecture
• Hands-on expertise in security, networking, and applications, with practical experience on at least one of AWS, Azure, or GCP
• Strong presentation and communication skills to engage with diverse audiences, from practitioners to executives

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with Zscaler Internet Access (ZIA) and Private Access (ZPA) or similar enterprise-grade SSE/SASE/Cloud Security solutions
• Experience delivering cloud-based solutions within Zero Trust frameworks
• Expertise in modern networking (SD-WAN) and cloud connectivity strategies

#LI-Remote 

#LI-AA5

Role 

We are looking for a Principal Site Reliability Engineer to join our Infrastructure services and architecture team. This role is hybrid 3 days a week onsite in San Jose, CA, or can be remote reporting to the Senior Manager, Cloud Operations. As a lead engineer, you will leverage deep expertise in IaC/CaC, Linux virtualization, and physical hardware management to drive our infrastructure forward. You will oversee networking services and general software engineering to ensure our systems remain scalable, resilient, and high-performing.

What you’ll do (Role Expectations)

• Mentor junior engineers and lead high-impact infrastructure projects
• Support business operations by responding to alerts and triaging systems to restore mission-critical capabilities
• Ensure the reliability and performance of all customer-facing services
• Design, document, and build technical solutions that align with evolving organizational needs
• Support Agile processes to maintain high velocity and a collaborative environment

Who You Are (Success Profile)

• You possess deep expertise in Kubernetes management and deployment, ensuring containerized environments are optimized and secure.
• You are a champion for Infrastructure/Configuration as Code, maintaining a strict IaC/CaC mindset in every solution you build.
• You operate with a security-first focus, embedding protection and compliance into the foundation of the infrastructure.
• You bring a "go-getter" attitude, proactively identifying problem areas and proposing innovative solutions.
• You are highly proficient in CI/CD pipelines and believe that automated testing is non-negotiable for stable releases.

What We’re Looking for (Minimum Qualifications)

• Expert-level proficiency with Kubernetes
• Deep professional experience with Terraform and Ansible
• Expert-level programming skills in Python or Go
• Hands-on experience with Enterprise Linux distributions such as Rocky, Red Hat, or Alma
• Proven experience using Git within a structured SDLC
• U.S. citizenship due to the nature of the customers assigned to this role

What Will Make You Stand Out (Preferred Qualifications)

• Deep knowledge of Linux Hypervisors, including OpenStack, Proxmox, libvirt, or QEMU
• Technical experience working with FreeBSD
• Familiarity with Identity Access Management tools like HashiCorp Vault, LDAP, or OIDC

#LI-SanJose #LI-Remote #LI-JG1

We are looking for a Senior Sales Engineer to join our Majors West team. This is a remote role, reporting to the Manager of Sales Engineering. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. 

What you’ll do (Role Expectations)

• Create and deliver technical product presentations to prospective customers

• Gather customer technical requirements to ensure proposed solutions will meet customer goals and needs

• Lead product evaluations and custom product configurations

• Design evaluation test plans with customers and guide the process to successful outcomes

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner and your passion for the mission fuels your bias for action, allowing you to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed and build deep empathy for the customer to anchor your decisions in solving their real-world problems.
• You are resilient and adaptable, viewing change as an opportunity and maintaining composure and focus in high-pressure situations.

What We’re Looking for (Minimum Qualifications)

• 7+ years of experience as a Sales Engineer or Network Systems integrator
• Bachelor’s degree in Computer Science or a related field, or equivalent working experience
• Proven cybersecurity and networking technical background with hands-on experience in network fundamentals such as TCP/IP, DNS, routing, VPN, and firewalls

What Will Make You Stand Out (Preferred Qualifications)

• Industry standard certifications such as CISSP, CCNA, Network+, CCNP, CCIE, or Security+

#LI-Remote

#LI-AA5

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB. A core difficulty in legacy code transformation is guaranteeing the equivalence of the new application's business logic, ensuring it operates smoothly and efficiently with the new MongoDB data ecosystems in a reliable and scalable manner. The success of this mission heavily relies on the essential tools developed by the CodeGen team.

We are looking for an experienced Senior Lead Software Engineer with a strong background in database ecosystem, reshaping complex large-scale services and team leadership. You will lead a talented team building a complex product suite using GenAI capabilities. The ideal candidate is a hands-on technical leader who can drive architectural decisions, mentor engineers, and collaborate closely with product management to deliver a product that solves our customers' most challenging application transformation problems.

This role will be based in North America west coast, and offers a hybrid working model. 

The ideal candidate for this role will have

• 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure
• 2+ years of experience leading, coaching, and mentoring a team of software engineers to achieve high-impact results
• Extensive product experience in building enterprise-grade analytics systems for data streaming or data tooling
• Extensive experience with relational and document data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc) and at least one document database (e.g. MongoDB)
• Having experience in using GenAI in building complex large-scale systems, and knowing what GenAI is best suited to do, is a plus
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills
• Excellent time and project management skills including the ability to make realistic assessments of project cost and complexity

Position Expectations

• Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement
• Drive the architectural vision and long-term technical roadmap for the Code Gen product suite, ensuring it is scalable, reliable, and performant
• Collaborate closely with Product Managers and other stakeholders to define product features and translate business requirements into robust technical designs
• Lead the design and implementation of complex, mission-critical components of AMP’s code transformation toolset
• Champion and enforce engineering best practices through design reviews, code reviews, and by setting a high standard for quality and operational excellence
• Act as a hands-on leader, guiding the team through complex technical challenges and contributing to the codebase where necessary

Success Measures

Within the first three months, you will have:

• Fully ramped up on our architecture, business domain, and team processes
• Establish yourself as the technical leader within the team, actively driving technical discussions, design reviews, and planning for the product roadmap
• Begin mentoring team members and building strong collaborative relationships with your product counterparts

Within six months, you will have:

• Successfully led the team to deliver a major feature or product release
• Made significant contributions to the architectural roadmap and started influencing the technical direction of adjacent teams
• Established a clear rhythm of execution and a high-performing culture within your team

Within 12 months, you will have:

• Become recognized as the go-to technical expert for the code transformation domain at MongoDB
• Delivered large-scale features across the entire tech stack that have a measurable impact on our customers and business
• Played a crucial role in recruiting, hiring, and growing the engineering team

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273362479

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB.

We are building a comprehensive, SaaS-like platform, encompassing both the "brain" (multi-agent reasoning and orchestration) and the "hands" (the deployment platform and modernization toolset). This solution requires a robust platform foundation and infrastructure designed for a "build once, run anywhere" model, ensuring seamless operation regardless of a client's security or network constraints. A key challenge is balancing the need to tune our tools for each customer's unique tech stack and restrictive environments with making them easily extensible and scalable for common application modernization challenges.

We seek an engineering leader for this high-visibility initiative. This role requires defining the high-level strategy and technical direction across all AMP engineering pillars, leading the execution of solving uniquely complex application modernization puzzles, and delivering an enterprise-grade product. The leader will minimize deployment friction, meet customer compliance requirements, and help shape the future of how global enterprises leverage GenAI.

The ideal candidate is a hands-on technical leader who excels at leveraging GenAI capabilities, architecting complex distributed systems, and designing the orchestration agents necessary to reliably and fluidly run the entire software development lifecycle.

This role will be based in North America's West Coast (PST), and offers a hybrid working model.

The ideal candidate for this role will have

• 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure
• Deep experience in building data warehouses and core components for data processing systems
• Have experience in using GenAI in building complex large-scale systems, and know what GenAI is best suited to do
• Understanding of security-first design, specifically regarding the execution of untrusted code, fine-grain access control, and rigorous input validation
• 2+ years of experience leading, coaching, and mentoring a team of engineers to achieve high-impact results
• Excellent verbal and written technical communication skills and a strong desire to collaborate cross-functions
• Excellent time and project management skills including the ability to make realistic assessments of project cost and complexity
• Curiosity, a positive attitude, and a drive to continue learning, in particular building AI skillset

Key Responsibilities

• Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement
• Provide thought leadership, and execute AMP roadmaps to influence and shape the future of how global enterprises leverage GenAI
• Lead the design and implementation of a sophisticated orchestration layer that manages authentication, telemetry, and the workflow of application modernization stages
• Lead the team design and leverage GenAI to build reliable and scalable building blocks that are extendable and easy to assemble to an autonomous workflow
• Collaborate with MongoDB product teams to ensure the modernized applications integrate seamlessly with customers’ database ecosystem
• Act as a hands-on leader, guiding the team through technical challenges related to where and how to leverage GenAI to build the critical building blocks of application modernization toolset

Success Measures

Within the first three months, you will have:

• Fully ramped up on our architecture, business domain, and the specific constraints of deploying software to large enterprise client environments
• Established yourself as the technical leader within the team, actively driving engineering strategy and key technical decisions
• Begun collaborating with team leaders (TLs, managers) of AMP org and product counterparts on designing/improving the orchestration framework and the workflow components it manages
• Developed a comprehensive grasp of all AMP pillars and their roadmap

Within six months, you will have:

• Influenced AMP product and engineering leads on key technical decisions, and set clear direction for the team
• Successfully led the team to making substantial progress on the “big rock” deliverables and critical milestones of AMP product, enabling the team to smoothly land the planned roadmap
• Owned and delivered some key pieces of AMP orchestration framework and the workflow components it manages
• Served as a role model and strategic leader for the AMP org
• Contributed to establish engineering excellence standards for the team, and began mentoring and providing technical guidance to team members

Within 12 months, you will have:

• Become recognized as the strategic engineering leader both within and outside of the AMP organization
• Helped senior leadership (e.g., Directors/VP) on defining the technical strategy and roadmap for the future
• Enabled the team to deliver a stable, production-ready platform that supports autonomous application modernization workflow for our Field Engineering teams
• Drove the adoption of engineering excellence, making it a core tenet of the team's culture and operations
• Contributed to the development of tech leads within the team, fostering growth opportunities. Played a key role in shaping the AMP organization into a self-driving high-performing engineering team

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 1273362664

MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.

We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and  building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

This role will be based out of North America in the PST and MST zones only.

The ideal candidate for this role will have

• 2+ years of  engineering experience in backend systems, distributed systems, or core platform development
• Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
• Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Good understanding of algorithms, data structures and their time and space complexity
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Nice to Have

• Familiarity with cloud-native distributed systems (e.g., Kubernetes)
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
• Contributions to relevant open-source projects

Position Expectations

• Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
• Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
• Work to develop robust and efficient backend services that orchestrate AI functionalities
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
• Participate actively in code reviews to enforce best practices and patterns
• Help troubleshoot and resolve complex technical issues in our distributed systems
• Give and solicit feedback on technical design documents and pull requests
• Perform tasks related to process such as CI/CD, quality, testing, etc 

Success Measures

Within the first three months, you will have:

• Familiarize yourself with the MongoDB database and aggregation language
• Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have:

• Familiarised yourself with the rest of our the application modernization tool stack
• Delivered at least one large scale feature that spans the entire tech stack
• Reviewed and contributed to scope and technical design documents

Within 12 months, you will have:

• Become a key contributor to our backend stack, capable of taking on complex features independently
• Helped recruit and interview new members of the team
• Collaborated effectively with other teams at MongoDB on cross-functional projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425547

The Strategic Builder Relations Team at MongoDB is focused on enabling our largest and most important customers to use MongoDB technology effectively. This team is the tip of the spear within our strategic accounts, working with these customers' developers, as well as key MongoDB stakeholders (e.g., sales, marketing), to encourage adoption of MongoDB solutions within these accounts. The mission of this team is to capture the imagination of new and potential MongoDB users within these accounts, to enable developers as they begin their MongoDB journey, and to guide development teams as they design for new or replatformed workloads.
We're seeking a Staff Developer Advocate to join our Strategic Builder Relations team to focus on driving enablement within MongoDB's most strategic accounts. Our mission is to capture the imagination of new and potential MongoDB developers within these accounts, to enable developers as they begin their MongoDB journey, and to lead developers in designs for new or replatformed workloads. Our team increases developers’ effective use of MongoDB and reduces the time it takes for developers to meaningfully use the platform. As a member of Strategic Builder Relations, you will join a team of our most experienced engineers, help evolve the program to broaden and deepen its scope, and deliver campus-scale and team-scale events to customers throughout the world. If you’re passionate about data and helping developers to engineer some of the most performant, scalable, and efficient solutions of their careers, then join us in shaping the future of development on MongoDB.

Our Builder Relations teams are distributed around the world and a majority of the group works remotely. Please check out our latest content and activity to see what our team is up to.

This role can be based out of our Portland office or remotely in the Oregon region.

Candidate Profile

As a Developer Advocate on the Strategics team, you are an accomplished developer ready to peer, mentor, and lead development teams as they solve their enterprise's most critical data issues. You are known for your deep MongoDB expertise (or familiarity with other data technologies and the ability to quickly become proficient in MongoDB), your insight into developer enablement programs, and your ability to guide development teams in the adoption of new technologies. You’re an excellent public speaker and are comfortable delivering live enablement sessions to technical audiences of 40 to 400. Your recent experience includes consulting with developers on data-related challenges and moving them toward solutions for their real-world performance and scalability problems. As a bonus, your experience also includes exercising soft leadership with decision makers in organizations for defining, adopting, and scaling data-related technologies.
With a combination of at least 10 years of solutions development and consulting experience, you have a deep understanding of developer ecosystems and how developers best acquire fluency in new technologies. You have a robust working knowledge of databases, database performance, schema design, and optimizing production applications at scale. You employ a well-developed consulting method that allows you to quickly triage situations to understand the most critical issues at hand and to address them efficiently.  Finally, you excel at explaining complex technical concepts in simple terms and have a natural ability to connect and communicate with developers of various skill levels.
Collaboration and empowerment are at the heart of this team’s work style. You'll work closely with other team members to create and refine content, to deliver events, and to share insights, techniques, and best practices with the larger MongoDB team and with the broader developer community. Your focus is not just on individual success but on success of the entire team, consistent with MongoDB's value of Building Together.

Position Expectations

• Become a recognized Subject Matter Expert on document schema design
• Develop a deep understanding of core MongoDB database functionality and Atlas features such as Search, Vector Search, Data Federation, Online Archive, Streaming, and Edge
• Deliver design review sessions to customer development teams in order to guide their design and use of MongoDB document schemas in the context of their specific workload
• Share general insights gathered from design review sessions to inform team members and enable other developers
• Deliver live developer enablement sessions to audiences of 40 to 400 developers
• Collaborate with product, marketing, and other Builder Relations teams to develop effective enablement content for developers within strategic accounts
• Be an active participant in refining and evolving our practice by using your experience in database technologies, developer practices, and developer enablement
• Lead by example and mentor other team members including surrounding ecosystem of Solutions Architects and Marketing partners
• Attain a scope of responsibilities beyond the immediate team and into the surround Marketing ecosystem and greater MongoDB organization

Requirements

• At least 7 years of experience working with development teams in design of document schemas and implementation of highly performant and scalable database methods
• At least 5 years of experience (or the equivalent) of consulting with development teams as a non-member of the team
• Experience in creating effective developer-focused content
• Strong presentation skills, with ability in conducting live streams, or public speaking at events
• Willingness to travel (up to 40%)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 1273418416

MongoDB is building a world-class team in North America to create tooling that helps customers migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise their application and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model.  The tools developed by the Data Migration team are critical in this journey, helping customers with schema modeling, initial data loads, and continuous data synchronization.

We are looking for an experienced Staff Engineer with experience in the Java ecosystem, streaming systems, and data-intensive applications to join our team. We are building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React. A successful candidate will be a key contributor to our backend services, collaborating closely with product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

We are looking to speak with candidates based in California, Oregon, or Washington for our hybrid or remote working models.

The ideal candidate for this role will have

• 8+ years of commercial software development experience with at least one JVM language such as Java, preferably using the Spring ecosystem
• Extensive experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Extensive experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Empower the engineering team with unparalleled thought leadership on emerging technologies and best practices
• Proactively engage with product leaders and senior management to align technical solutions with overarching business strategies
• Mentor and guide junior and senior engineers on best practices in data structures, algorithms, and database design
• Participate in code reviews, design discussions, and contribute to the overall technical direction and roadmap of the team
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Position Expectations

• Architectural Leadership: Drive the architectural vision and technical strategy for the data migration engine and its surrounding ecosystem. Contribute core, foundational code that solves the hardest scalability problems and sets the standard for the rest of the team
• Strategic Partnership: Partner closely with Engineering Leadership, Product Management, and Design to shape the technical roadmap. Anticipate future business needs and translate them into scalable, long-term technical initiatives
• Engineering Excellence & Mentorship: Define and champion engineering best practices, patterns, and standards across multiple teams. Actively mentor Senior and Mid-level engineers, cultivating a culture of technical excellence and continuous learning

Success Measures

Within the first three months, you will have

• Familiarized yourself with the MongoDB database and aggregation language
• Familiarized yourself with the problem space and the domain
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have

• Worked on and delivered a large-scale code analysis feature in the product
• Contributed to and helped deliver a few releases of the product
• Reviewed and contributed to scope and technical design documents

Within twelve months, you will have

• Delivered large-scale features across our entire tech stack
• Helped recruit, interview and mentor new members of the team
• Collaborated with other teams at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 4263333172

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Third Shift, in which your working hours would be 8pm-5am PST. There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule (12pm-9pm PST) during their ramping period (between 6 to 9 months) before transitioning to Third shift.

Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273373874

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The BOD (Basis of Design) Program Manager is responsible for the leadership, planning and execution of multiple high priority and/or strategic BOD Projects; high-flow production orders in an engineer to order environment. This role ensures that all Engineering-related milestones (Design Reviews, Design Releases, Production Readiness Reviews, etc.) are completed on time and to the highest standards of quality. The BOD Program Manager will lead, manage and collaborate cross-functionally among Sales, Engineering, Operations, and Senior Management.

Key Responsibilities

• Lead cross-functional Project Teams, successfully driving projects to completion.
• Collaborate and influence resources managers to implement, monitor, and maintain the resources capacity planning for their projects.
• Schedule, facilitate, and document kickoff meetings, design reviews, and Production Readiness Reviews.
• Track progress of design activities across electrical, mechanical, wiring, manufacturing and process engineering disciplines
• Coordinate follow-up communications after Engineering release, ensuring Quality, Operations, and Sales have required documentation
• Act as the central point of communication for Sales, Engineering, Operations, and Senior Management on BOD Project status and deliverables.
• Coordinate with Operations to ensure production readiness: run the meeting, create punch lists, and follow up to resolution and provide formal notification to relevant stakeholders
• Coordinate change management for customer-driven change notices and major design revisions.
• Notify Senior Management and Engineering Leadership of gate review readiness and assist in lessons learned sessions for continuous process improvement
• Report project performance to management stakeholders
• Influence and support Project Management team members on best practices

Qualifications

Competencies:

• Demonstrated ability to plan, execute, and oversee complex process milestones on time and in accordance with company standards
• Proficiency with Project Management tools for scheduling, task tracking, and milestone monitoring
• Exceptional organizational skills to manage multiple tasks, meetings, and priorities simultaneously
• Strong verbal and written communication skills to effectively lead and coordinate cross-functional stakeholders
• Excellent analytical and problem-solving skills to identify process bottlenecks and drive resolution
• Commitment to continuous improvement and implementation of best practices
• Exceptional ability to build and maintain collaborative relationships with key stakeholders, including Senior Management.
• Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint), and Microsoft Teams
• Familiarity with engineering review processes, production readiness protocols, and manufacturing process workflows.
• Strong ability to negotiate through conflicts; listening, understanding, problem solving, patience.

Education and Experience

• Bachelor’s degree in Engineering, Program Management, or related field
• 5+ years of project management or related experience within an engineering or manufacturing environment
• Demonstrated capability leading high complexity and/or strategic projects
• Experience facilitating technical design reviews and manufacturing readiness assessments
• Expert written and verbal communication skills
• PMP (Project Management Professional) or equivalent certification a plus

Workplace Conditions

• Flexible work location (on-site, hybrid, or remote based on business needs)
• Travel requirements based on Project and Stakeholder needs
• Collaborative, cross-functional team environment supporting Design Engineering delivery and Project Execution

Compensation

The salary range for this role is $130,000 -$150,000 per year, based on location, experience, and qualifications.

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

Role Overview:

The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures the rapid restoration of network services and supports ongoing operational excellence in high-availability environments.

The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.

Key Responsibilities

Fiber Repair & Restoration

• Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.
• Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs.
• Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).
• Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.
• Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout.
• Adhere to live traffic handling procedures and ensure minimal service disruption during repairs.

Testing & Troubleshooting

• Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes).
• Conduct post-repair verification, including loss testing, reflectance analysis, and trace review.
• Accurately interpret OTDR traces and locate break points, microbands, or connector faults.
• Perform in-depth root cause analysis on recurring or systemic network issues.
• Implement corrective and preventive measures to improve reliability and reduce fault recurrence.

Documentation & Compliance

• Maintain accurate records of repair activities, test results, and maintenance logs.
• Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.
• Support audits and quality assurance processes as required.

Collaboration & Leadership

• Work closely with field operations, network engineers, and project managers to coordinate repair activities.
• Provide guidance, mentorship, and on-the-job training to junior team members.
• Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies).
• Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.

Continuous Improvement

• Stay current with the latest fiber optic technologies, repair techniques, and industry best practices.
• Participate in technical training, cross-functional workshops, and skill enhancement initiatives.
• Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows.

Required Skills & Experience

Technical Expertise

• 5+ years’ experience in fiber optic repair, splicing, testing, and restoration — including live-network work.
• Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes.
• Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization.
• Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.
• Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.
• Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques.
• Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions.

Network & Infrastructure Understanding

• Awareness of data center physical infrastructure, structured cabling systems, and routing standards.
• Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
• Experience restoring and maintaining backbone, metro, or enterprise optical networks.

Diagnostic & Analytical Skills

• Ability to perform detailed fault isolation under time pressure.
• Experience conducting root cause analysis and contributing to failure analysis reports.
• Capable of identifying environmental and mechanical stress factors affecting fiber reliability.

Safety, Quality & Compliance

• Comprehensive understanding of laser safety, confined space procedures, lockout/tagout (LOTO), and PPE usage.
• Proven commitment to safety-first practices, maintaining a zero-incident mindset.
• Demonstrated attention to workmanship quality, cleanliness, and handling of fiber materials.

Soft Skills & Behavioral Attributes

• Excellent problem-solving and decision-making skills under pressure.
• Clear and professional communication skills for incident coordination and client interaction.
• Collaborative mindset with the ability to lead or integrate into multidisciplinary field teams.
• Strong organizational skills, capable of documenting all activities accurately and consistently.
• Self-motivated, adaptable, and capable of working independently in challenging environments.

Technical Tools & Systems

• Proficiency with digital reporting systems and fiber management databases.
• Comfortable using network mapping, GIS, or ticketing platforms for incident tracking.
• Competent with Microsoft Office Suite, Google Workspace, and documentation software.

 Desirable Qualifications

• Industry certifications such as FOA CFOT, CFOS/T, BICSI Technician, or equivalent.
• OEM training (e.g., Corning, AFL, or Sumitomo fusion splicer certification).
• Experience in data center, metro network, or hyperscale infrastructure environments.
• Prior experience in project leadership, team supervision, or field coordination roles.
• Valid driver’s license and flexibility to travel or work in variable field conditions.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#INDHP

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

Role Overview:

The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures the rapid restoration of network services and supports ongoing operational excellence in high-availability environments.

The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.

Key Responsibilities

Fiber Repair & Restoration

• Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.
• Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs.
• Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).
• Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.
• Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout.
• Adhere to live traffic handling procedures and ensure minimal service disruption during repairs.

Testing & Troubleshooting

• Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes).
• Conduct post-repair verification, including loss testing, reflectance analysis, and trace review.
• Accurately interpret OTDR traces and locate break points, microbands, or connector faults.
• Perform in-depth root cause analysis on recurring or systemic network issues.
• Implement corrective and preventive measures to improve reliability and reduce fault recurrence.

Documentation & Compliance

• Maintain accurate records of repair activities, test results, and maintenance logs.
• Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.
• Support audits and quality assurance processes as required.

Collaboration & Leadership

• Work closely with field operations, network engineers, and project managers to coordinate repair activities.
• Provide guidance, mentorship, and on-the-job training to junior team members.
• Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies).
• Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.

Continuous Improvement

• Stay current with the latest fiber optic technologies, repair techniques, and industry best practices.
• Participate in technical training, cross-functional workshops, and skill enhancement initiatives.
• Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows.

Required Skills & Experience

Technical Expertise

• 5+ years’ experience in fiber optic repair, splicing, testing, and restoration — including live-network work.
• Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes.
• Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization.
• Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.
• Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.
• Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques.
• Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions.

Network & Infrastructure Understanding

• Awareness of data center physical infrastructure, structured cabling systems, and routing standards.
• Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
• Experience restoring and maintaining backbone, metro, or enterprise optical networks.

Diagnostic & Analytical Skills

• Ability to perform detailed fault isolation under time pressure.
• Experience conducting root cause analysis and contributing to failure analysis reports.
• Capable of identifying environmental and mechanical stress factors affecting fiber reliability.

Safety, Quality & Compliance

• Comprehensive understanding of laser safety, confined space procedures, lockout/tagout (LOTO), and PPE usage.
• Proven commitment to safety-first practices, maintaining a zero-incident mindset.
• Demonstrated attention to workmanship quality, cleanliness, and handling of fiber materials.

Soft Skills & Behavioral Attributes

• Excellent problem-solving and decision-making skills under pressure.
• Clear and professional communication skills for incident coordination and client interaction.
• Collaborative mindset with the ability to lead or integrate into multidisciplinary field teams.
• Strong organizational skills, capable of documenting all activities accurately and consistently.
• Self-motivated, adaptable, and capable of working independently in challenging environments.

Technical Tools & Systems

• Proficiency with digital reporting systems and fiber management databases.
• Comfortable using network mapping, GIS, or ticketing platforms for incident tracking.
• Competent with Microsoft Office Suite, Google Workspace, and documentation software.

 Desirable Qualifications

• Industry certifications such as FOA CFOT, CFOS/T, BICSI Technician, or equivalent.
• OEM training (e.g., Corning, AFL, or Sumitomo fusion splicer certification).
• Experience in data center, metro network, or hyperscale infrastructure environments.
• Prior experience in project leadership, team supervision, or field coordination roles.
• Valid driver’s license and flexibility to travel or work in variable field conditions.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#INDHP

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

Role Overview:

The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures the rapid restoration of network services and supports ongoing operational excellence in high-availability environments.

The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.

Key Responsibilities

Fiber Repair & Restoration

• Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.
• Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs.
• Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).
• Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.
• Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout.
• Adhere to live traffic handling procedures and ensure minimal service disruption during repairs.

Testing & Troubleshooting

• Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes).
• Conduct post-repair verification, including loss testing, reflectance analysis, and trace review.
• Accurately interpret OTDR traces and locate break points, microbands, or connector faults.
• Perform in-depth root cause analysis on recurring or systemic network issues.
• Implement corrective and preventive measures to improve reliability and reduce fault recurrence.

Documentation & Compliance

• Maintain accurate records of repair activities, test results, and maintenance logs.
• Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.
• Support audits and quality assurance processes as required.

Collaboration & Leadership

• Work closely with field operations, network engineers, and project managers to coordinate repair activities.
• Provide guidance, mentorship, and on-the-job training to junior team members.
• Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies).
• Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.

Continuous Improvement

• Stay current with the latest fiber optic technologies, repair techniques, and industry best practices.
• Participate in technical training, cross-functional workshops, and skill enhancement initiatives.
• Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows.

Required Skills & Experience

Technical Expertise

• 5+ years’ experience in fiber optic repair, splicing, testing, and restoration — including live-network work.
• Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes.
• Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization.
• Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.
• Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.
• Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques.
• Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions.

Network & Infrastructure Understanding

• Awareness of data center physical infrastructure, structured cabling systems, and routing standards.
• Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
• Experience restoring and maintaining backbone, metro, or enterprise optical networks.

Diagnostic & Analytical Skills

• Ability to perform detailed fault isolation under time pressure.
• Experience conducting root cause analysis and contributing to failure analysis reports.
• Capable of identifying environmental and mechanical stress factors affecting fiber reliability.

Safety, Quality & Compliance

• Comprehensive understanding of laser safety, confined space procedures, lockout/tagout (LOTO), and PPE usage.
• Proven commitment to safety-first practices, maintaining a zero-incident mindset.
• Demonstrated attention to workmanship quality, cleanliness, and handling of fiber materials.

Soft Skills & Behavioral Attributes

• Excellent problem-solving and decision-making skills under pressure.
• Clear and professional communication skills for incident coordination and client interaction.
• Collaborative mindset with the ability to lead or integrate into multidisciplinary field teams.
• Strong organizational skills, capable of documenting all activities accurately and consistently.
• Self-motivated, adaptable, and capable of working independently in challenging environments.

Technical Tools & Systems

• Proficiency with digital reporting systems and fiber management databases.
• Comfortable using network mapping, GIS, or ticketing platforms for incident tracking.
• Competent with Microsoft Office Suite, Google Workspace, and documentation software.

 Desirable Qualifications

• Industry certifications such as FOA CFOT, CFOS/T, BICSI Technician, or equivalent.
• OEM training (e.g., Corning, AFL, or Sumitomo fusion splicer certification).
• Experience in data center, metro network, or hyperscale infrastructure environments.
• Prior experience in project leadership, team supervision, or field coordination roles.
• Valid driver’s license and flexibility to travel or work in variable field conditions.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#INDHP

About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

The Parts Inside Salesperson plays a vital role in delivering exceptional customer service by efficiently processing orders and addressing customer inquiries. This position responds promptly to requests and gathers necessary information to assist in identifying and sourcing requested parts.

This is more than an order-entry role - it's an opportunity to build technical expertise and grow within a high-performing HVAC organization.

Salary: $60,000-75,000

Job responsibilities include (but are not limited to) the following:

• Conduct sales of HVAC parts and supplies via phone, email, and walk-in transactions
• Manage transactions and interface with manufacturers and customers to provide accurate information regarding order status
• Maintain a high level of attention to detail to ensure accuracy in all transactions
• Promptly identify parts and process customer quotes and orders
• Follow up with customers on quotes and inquiries regarding products or services
• Approve manufacturer invoices, issue customer invoices, and reconcile financials within assigned parts projects
• Provide pre-sale and post-sale support as required
• Keep internal templates and procedures up to date
• Stay informed about manufacturer updates related to service bulletins and product obsolescence
• Visit job sites with Outside Sales Team members to gain a better understanding of customer requirements, equipment specifications and component identification
• Contribute to a growing team environment
• Ability to work within and effectively navigate multiple CRM systems
• Ability to efficiently manage, update, and ensure data accuracy across multiple CRM systems
• Load and unload shipments of parts, supplies, and equipment as needed
• Record inventory discrepancies and ensure compliance with internal ordering processes

Candidate Profile:

• The ideal candidate has strong communication skills, attention to detail, and a collaborative
• They are organized, proactive, and committed to delivering exceptional customer
• Candidate must be able to develop and maintain deep customer and stakeholder relationships built on

Education & Experience Requirements:

• Associate’s degree with a minimum of two (2) years of experience, or an equivalent combination of education and experience
• Computer skills are essential, HVAC Parts background is preferred
• HVAC, Mechanical Contracting, Engineering, or Construction industry experience is a

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get therapy into the hands of everyone!

We’re looking for a part-time, contract Therapist (Independent Contract Provider) who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse client base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so you can create your own schedule and focus fully on providing impactful care!

What you'll do:

• Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform
• Conduct client sessions using video, audio, and live messaging services
• Respond to asynchronous client messages each week, in a timely manner
• Complete your required clinical documentation after each client session

About you

• Current license to practice independently without supervision in the state of Oregon
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Professional Counselor (LPC)
  • Licensed Clinical Social Work (LCSW)
• Individual professional malpractice liability insurance policy
• Individual NPI number
• Comfortable learning new online tools and technology 
• Reliable internet connection and video-capable device

Perks

• Clients Ready for You: Talkspace provides new client referrals
• Flexible Schedule: Set your own schedule with no minimum requirement for your weekly hours or caseload size
• No Membership Fees: No provider fees
• Accept Insurance Without Hassle: Talkspace will take care of all aspects of client insurance including credentialing, billing, and claims
• Everything in One Place: Sessions, clinical documentation, resources, and compensation tracking on one platform
• Fully Paid Training: Master the Talkspace platform before your first session
• Clinical Support: Provider Support and IT teams available for any technical or platform related questions
• Free CEUs: NBCC and ASWB accredited continuing education credits via Talkspace-provided Learning Communities
• Health Perks: Access Stride Health to support your health and financial well-being

Compensation

• $70 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
• Additional compensation for asynchronous messaging
• Earn a new client engagement bonus, varying by plan type

Please note: If you treat clients in multiple states, different rates will apply accordingly. Rates could be subject to change and may vary over time based on the market and shifts in demand.

Why Talkspace

Talkspace is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone. 

Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace’s core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions. 

All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 151 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

#LI-Remote

#LI-MM1

Shape the future of semiconductor technology at a company that’s growing fast - and investing in the best. 

ASM is expanding its technology leadership and market impact across multiple semiconductor applications. As a Technical Director, you will play a pivotal role in identifying and shaping critical technology inflections that drive mid- to long-term business growth. This role offers significant opportunity to influence strategy, work closely with customers on complex technical challenges, and grow your career in an environment where individuals truly matter. 

You will partner with customers, R&D, and global manufacturing teams to translate evolving technology needs into actionable roadmaps that enable new applications, secure business wins, and ensure successful transfer to high-volume manufacturing. 

What you’ll be doing 

• Identify and drive technology inflections that support ASM’s mid- and long-term business strategy. 

• Lead new product introduction (NPI) programs, including system qualification and system matching, to meet or exceed customer performance requirements. 

• Serve as a trusted technical leader for customers, engaging directly with their advanced development teams. 

• Understand current customer technology needs while anticipating future requirements and opportunities. 

• Develop and maintain technical roadmaps and materials for internal and external stakeholders. 

• Collaborate across Product Development, Product Marketing, Service Engineering, and Operations to deliver a strong customer experience. 

• Lead and coordinate multi-site, global customer projects that build trust in ASM’s capabilities and secure new business. 

• Drive alignment through structured reviews and cross-functional collaboration. 

What we’re looking for 

• PhD in Chemical Engineering, Materials Science, or a closely related discipline. 

• 10+ years of experience in the semiconductor industry, including leading a team 

• Deep semiconductor expertise with a strong understanding of manufacturing processes, market dynamics, and customer environments. 

• Proven technical leader with experience building, developing, and inspiring high-performing teams while driving meaningful change. 

• Strategic thinker and executor who can translate complex technical insights into clear roadmaps, decisions, and business impact. 

• Trusted communicator and influencer with executive-level presentation skills and the ability to engage effectively at all levels. 

• Collaborative, self-directed leader who thrives in fast-paced, matrixed organizations and builds strong partnerships with customers and internal teams. 

Why join ASM as a Technical Director 

• Access to industry-leading technology in a company with strong growth momentum. 

• The opportunity to win across multiple applications and markets. 

• High-impact, rewarding customer interactions solving real technical challenges. 

• A role where you are more than a number, with visibility, ownership, and a clear growth path. 

• A collaborative culture that values expertise, leadership, and results. 

The Senior Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Sr Solutions Engineer (Corporate New Business) is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory. A background in software development and experience with developer-centric identity platforms (such as Auth0) can be particularly impactful, enabling you to deeply understand and articulate the value of Auth0 by Okta from a technical implementer's perspective.

What you’ll be doing 

• Work alongside the Corporate/New Business (employee size 300-1249) sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues especially those faced by development and product teams - and provide product demonstrations to align our solutions with customer needs.
• Answer product features and technical questions from customers, partners and Okta colleagues.
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed. This will include scripting and coding to showcase Auth0’s capabilities.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge.

What you’ll bring to the role

• 8+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications.
• Leverage your software development background to effectively communicate with technical audiences, including developers, architects, and DevOps engineers, translating their requirements into robust solutions.
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence.
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models.
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

Preferred Experience (bonus points):

• Trusted Advisor in your sales region (Area Sales Director and Area Vice President)
• Experience leading highly strategic technical sales plays, targeting new account acquisitions, or transferrable experiences preferred.
• Creation of reusable artifacts to be adopted by the presales and/or sales community.
• Publication of thought leadership documentation externally annually.
• Technical leader among peers and a mentor to help grow others in the segment.

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The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers Enterprise West, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 8+ years pre-sales engineering experience and solution selling.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as presales or professional services, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, backend (Java, C#, Node.js, Python) development, scripting (Bash, Powershell, Perl)
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• You're an exceptional communicator, adept at simplifying complex technical concepts for diverse audiences, including highly skilled experts in large group settings.
• A confident and articulate presenter, you excel at sharing knowledge and insights with experienced technical professionals and large expert audiences.
• Demonstrated ability to effectively communicate complex technical information to highly skilled and experienced audiences, whether one-on-one or in large presentations.
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You ideally have

• Proven experience designing, implementing, and managing Privileged Access Management (PAM) solutions in enterprise environments.
• Deep understanding of the challenges and best practices associated with securing privileged accounts, including just-in-time (JIT) access, session recording, credential vaulting, and secrets management.
• Practical experience managing Windows Server, Active Directory, LDAP, and Federation services.
• Proficiency in UNIX/Linux, database security, network security, scripting, and DevOps practices preferred.
• Relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions, particularly in the areas of Identity and Privileged Access

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LI-LS

Senior Solution Sales Engineer - 

Position Description: 

We believe Solutions Engineers at Okta are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates that can build sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology.  We believe in Okta’s Solutions Engineers empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilize both. As a Senior Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of Fortune 500 customers on what is possible using Okta’s Identity Platform. 

Job Duties and Responsibilities:

• Collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts
• Conduct research and discovery to understand customer requirements and communicate the business value of solving technology problems using cloud technology
• Execute the delivery of POCs for customers with complex use cases, collaborating with other Okta engineering teams as needed
• Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
• Prepare and deliver demos to showcase how the Okta platform meets customer’s business needs and use cases.  
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

Required Skills:

• 5+ years pre-sales engineering experience
• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering
• An ability to quickly and effectively communicate complex technical concepts via presentation, slides and whiteboard 
• A Strong Understanding of Identity & Access Management (IAM)
• SSO, MFA, SCIM, OAuth 2.0, OIDC, SAML, and LDAP.
• Lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• A strong understanding of Zero Trust Architecture and core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Hands-on experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• Experience with cloud platforms: AWS, Azure, GCP.
• You are an elite communicator
• Can identify, map, and manage multiple personas: IT admins, CISOs, architects, procurement, and legal.
• Confident dispensing knowledge to a highly skilled and experienced audience
• Typically 10-25% travel
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

 This role requires in-person onboarding and travel to an office in the U.S. during the first week of employment.

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P24454_3336681

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout. 

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 80% Walking/Standing – 20%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 75% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

Position Summary

We are seeking a highly skilled and detail-oriented Industrialization Electrical Systems Engineer to support the development and manufacturing of low and medium voltage switchgear products. This role is critical to ensure the accuracy, safety, and reliability of electrical assemblies by reviewing designs, proposing wiring methods, validating product functionality, and collaborating with electrical designers and manufacturing teams.

Key Responsibilities

1. Design Review and Validation:

• Interpret electrical schematics as single-line and three-line, wiring diagrams, and layout drawings to ensure manufacturability and compliance with standards.
• Identify design errors or inconsistencies and propose corrective actions to design teams.
• Collaborate with Electrical Engineers to align electrical design with physical constraints and manufacturing capabilities.
• Propose improvements to wiring methods and component selection to enhance reliability and ease of assembly.

1. Process Definition and Documentation:

• Define and document standardized wiring processes for various switchgear configurations.
• Develop validation protocols for electrical assemblies, including continuity, insulation resistance, and functional testing.
• Ensure traceability of design changes and maintain version control of electrical documentation.
• Support the creation of work instructions and training materials for technicians and assemblers.

1. Product Validation and Testing:

• Lead the development of electrical validation procedures for prototype and production units.
• Define and implement test setups for verifying electrical performance and safety.
• Analyze test results and support root cause analysis for failures or deviations.
• Ensure compliance with relevant standards (e.g., UL, IEC, IEEE) and internal quality requirements.

1. Training and Technical Support:

• Train technicians and assemblers on proper wiring techniques, safety protocols, and interpretation of electrical drawings (single-line and three-line)
• Provide on-the-floor support during initial builds and troubleshooting of electrical issues.
• Develop visual aids and reference materials to support consistent execution of electrical tasks.

1. Continuous Improvement and Collaboration:

• Participate in design reviews and provide feedback on manufacturability.
• Collaborate with design, operations, and quality teams to improve product performance and reduce assembly errors. Building a close relationship with IEM Electrical Engineers
• Support Lean Manufacturing initiatives and contribute to continuous improvement projects.
• Recommend new tools, components, or technologies to enhance electrical assembly processes.

Competencies:

• Strong understanding of electrical systems, components, and wiring practices for low and medium voltage applications.
• Proficiency in interpreting electrical schematics, wiring diagrams, and layout drawings.
• Familiarity with validation and testing methods for electrical assemblies.
• Knowledge of relevant standards (UL, IEC, IEEE) and safety protocols.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.
• Attention to detail and commitment to quality.

Education and experience:

• Bachelor’s degree in electrical engineering or a related field.
• +5 years of experience in electrical design, manufacturing, or testing of switchgear or electrical enclosures.
• Experience with CAD tools
• Experience in a manufacturing environment with cross-functional collaboration.

Compensation

The salary range for this role is $89,440  -$135,000  per year, based on location, experience, and qualifications.

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Structural Engineer will lead seismic compliance and certification efforts for IEM’s low- and medium-voltage power distribution equipment, ensuring products meet regulatory, code, and customer requirements for high-seismic regions. In addition to seismic qualification, this role will support research & development and product engineering teams by assisting with the structural design of internal equipment structures, skids, frames and containerized power solutions. This position plays a critical role in enabling market access, improving product performance, and supporting innovation across IEM’s product portfolio.

Ideal Candidate Profile

The ideal candidate is a technically strong, hands-on professional who combines deep structural engineering expertise with practical experience in seismic testing, qualification and analytical studies. They thrive in cross-functional environments, working with engineering, sales, and customers to translate complex seismic requirements into executable testing and compliance strategies.

Key Responsibilities

• Lead and manage seismic compliance for low- and medium-voltage power distribution equipment, including both standard products and custom design-to-order offerings.
• Own the planning, execution, and documentation of seismic qualification programs in accordance with ICC-ES AC156, IBC, UBC, IEEE 693, and related standards.
• Manage HCAi (formerly OSHPD) seismic preapprovals, enabling maximum flexibility for custom design-to-order equipment.
• Collaborate with our clients’ Structural Engineers of Record (SEOR) and AHJs on site-specific studies and approvals for custom-engineered equipment.
• Coordinate the design, fabrication, and analysis of seismic test articles in collaboration with product development and manufacturing teams.
• Plan, schedule, and support shake table testing at external laboratories, including travel to witness and support tests.
• Review test data, evaluate results, and prepare technical reports and certification submittals.
• Support R&D and product development by designing and optimizing structural components within electrical equipment.
• Design and analyze equipment skids, frames, enclosures, and containerized or modular power solutions.
• Provide structural guidance on anchorage, load paths, vibration, and transport-related considerations.
• Support continuous improvement of structural design practices, seismic strategies, and internal engineering standards.

Qualifications

• Bachelor’s degree in Structural or Civil Engineering (structural emphasis required); Master’s degree preferred.
• Active Professional Engineer (PE) license required; California licensure strongly preferred.
• 5–10 years of experience in structural engineering, with a focus on seismic design and nonstructural component qualification.
• Demonstrated experience with HCAi preapproval processes.
• Strong working knowledge of ICC-ES AC156, IBC, UBC, and IEEE 693
• Experience designing structural steel components, frames, skids, and equipment support structures.
• Ability to translate code and test requirements into practical, manufacturable designs.
• Strong communication skills and ability to work cross-functionally with engineering, manufacturing, sales, and customers.

Workplace Conditions

• Travel required to support seismic testing, customer engagement, and project needs (approximately 10–25%).
• Fast-paced, collaborative engineering environment supporting both compliance and innovation.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.

About Team & About Role:

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.  

Rubrik is looking for a Sales Engineering Manager to lead a team of Cloud Specialist Sales Engineers and provide technical direction and business guidance to the regional sales teams across the Central and Western US. You will be accountable for regional revenue goals, recruiting and hiring top talent, enabling Sales Engineers to be best in business and by driving innovative technical programs and overseeing day-to-day account-level activities. You will be responsible for evangelizing, positioning, and architecting the industry's first hyper-converged hybrid cloud data management platform for both existing customers and new accounts. 

What You’ll Do:

• Leads a team of Sales Engineers across the Americas region
• Responsible for recruiting, hiring and enabling top SE’s as we expand our coverage
• Provide Technical Leadership and direction to the Sales Teams in the Region to help them build technology solutions for our customers and prospective customers.
• Assists in the analysis, design and development of fully integrated technology solutions.
• Demonstrates technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the Cloud and NAS product space.
• Acts as technical expert
• Makes technical and sales presentations to customer's technical staff and senior management.
• Serves as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.

Experience You’ll Need:

• 3-5 years of sales engineering management experience preferably in a Cloud Infrastructure environments, working with AWS, Azure and GCP
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded
• Bachelor’s degree required or equivalent experience

#LI-CG1

#LI-REMOTE

Applicants are encouraged to apply by May 13th, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position is based in or near Eugene, OR and requires frequent travel to all branches in Oregon.  (Branches) Travel is required for this position.  

Pay Range: The target hourly pay range for this position is $22.64 - $25.72. The full hourly pay range is $20.58- $30.87.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position delivers exceptional member service by meeting members’ needs through our sales and service culture. Actively recommends products and services to help members build valued financial relationships. Performs a variety of tasks including transactions, resolve member concerns, following proper procedures to minimize errors, reduce fraud, and promote the credit union philosophy of “people helping people” and objectives. Travels to multiple branch locations to fill critical staffing needs throughout the Branch Network.

What You’ll Do: 

Qualifications: 

• A minimum of two (2) years’ experience in a related field, including exposure to sales, service, cash handling, consumer loans, residential, business services, and operations in a credit union or other financial institution. Demonstrated ability to build strong relationships with members to identify member needs and cross-sell products and services. Must be fully proficient in all credit union systems and applicable hardware and able to adapt to consistently changing work environment, leadership, and role expectations.

What You’ll Bring:

• Working knowledge of the credit union products and services.
• Demonstrated ability to learn and grow in an environment with frequent changes and competing demands. 
• Demonstrated openness to feedback with the ability to respond with professionalism and dignity when delivering information to members and co-workers. 
• Demonstrated ability to timely problem solve and make decisions relevant to role and experience.
• Demonstrated ability to embrace and promote a positive, collaborative work environment.
• Demonstrated ability to role model our core values, maintain and confidentiality with minimal supervision.
• Ability to back up leadership (point of contact) and mentor of developing co-workers.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

The Specialist II, Technical Documentation is a contributor in managing documentation projects in the Global Products Information department. They should be able to work independently on multiple projects, leading the execution of tactical documentation activities and drive them to completion within required timeframes. They must collaborate with internal customers, meeting internal requirements and deadlines in an organized manner. 

Responsibilities 

• Compile, organize, and edit content provided by subject matter experts. 

• Scope, track and manage documentation process to ensure that high-quality documentation is delivered on time and within budget. 

• Translate complex information into simple, polished, engaging content. 

• Develop comprehensive documentation that is consistent and accurate. 

• Use a consistent voice across all documentation. 

• Evaluate current content and develop innovative methods for improvement. 

• Collaborate with Program Managers to meet required and established deadlines. 

• Research and gather information to further develop content. 

• Consistently multitask on complex projects requiring independent actions. 

• Provide timely and accurate updates to the reporting manager. 

Skills 

• Strong written and oral communication skills, with a keen eye for detail. 

• Fluency in technical and common office software. 

• Willingness to take on new challenges and build on current skills. 

• Ability to prioritize and execute tasks in a fast-paced environment. 

• Highly self-motivated and autonomous. 

• Ability to quickly learn and understand complex subject matter. 

• Exceptional analytical and conceptual thinking skills. 

Experience 

• BS degree in English, Journalism, Communication, or Business. 

• 5-10 years' experience documenting technical equipment and processes within a semiconductor capital equipment environment may be substituted for educational requirement. 

• 5 years' experience writing operation, maintenance, troubleshooting, software user, and repair manuals on complex electro-mechanical equipment. 

• Proven writing, grammar, communication, and organization skills. 

• Experience in structural authoring platforms. 

• Outstanding personal computer skills and expert knowledge of industry-standard word processing, desktop publishing, and graphics applications. 

We are seeking a Salesforce Developer to join our Information Technology team. This person will be responsible for delivering and maintaining solutions across Energy Solutions' Salesforce CRM environments. This role brings development capabilities in-house to support growing platform demands, an upcoming portal integration, and a client program expansion. 

This is a hybrid work opportunity at one of our West Coast offices in Portland, OR.

Responsibilities include, but are not limited to:

• Troubleshoot and resolve Salesforce technical issues and system errors across both instances 
• Support end users with Salesforce functionality, access, and reporting needs 
• Monitor integrations and automations for failures or performance degradation 
• Develop, test, and deploy Salesforce solutions including Flows, Apex, LWC, and integrations 
• Build and maintain integration between Salesforce and external systems (portals, ERP, third-party platforms) 
• Develop and maintain reports and dashboards to support operational and leadership needs 
• Perform system updates and ensure compatibility with Salesforce release cycles (3x per year) 
• Review and optimize data model, automation logic, and platform governance across both orgs 
• Support system audits to ensure compliance with security, privacy, and data governance standards 
• Test and implement Salesforce-delivered upgrades and feature releases 
• Provide training and documentation to business users on new functionality 

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, HR Technology, or related field. 
• 3 years of experience in Salesforce development
• Certified in Salesforce Platform Developer I and/or II 
• Proven experience with Apex, LWC, Flows, and Salesforce integrations 
• Experience supporting multiple Salesforce instances or multi-org environments preferred 
• Familiarity with data migration, portal integrations, and case management configurations 
• Strong knowledge of Salesforce platform architecture, security model, and release management 
• Demonstrated proficiency in REST/SOAP APIs, JSON/XML, and web services 
• Excellent problem-solving, debugging, and technical documentation skills 
• Ability to work cross-functionally with business stakeholders and non-technical users 

Preferred Qualifications:

• Certified in Salesforce Integration Architecture Designer 
• Experience with portal-to-Salesforce integrations (e.g., Experience Cloud or third-party portals) 
• Familiarity with Agile methodology and DevOps practices (Git, CI/CD) 
• Prior experience in energy, utilities, or government program administration 
• Exposure to Salesforce Einstein or AI/Agent Force features 

The salary range for this role is $103,925–$129,189, with a target compensation of $103,925 - $120,000 based on experience and qualifications.

Now Hiring: Unarmed Security Officer

Location: Hillsboro, OR 
Pay: $21.00/Hour

Shift: Multiple Shifts on 2nd/3rd shift available, Weekend availability required

Employer: Marksman Security Corporation
Hiring Immediately

Diverse Technical Skills are essential!

Proficiency in Genetec, Camera systems, and CCTV technology is required.

Responsibilities of Security Officers include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Safeguarding Assets: Overseeing daily security operations to protect the valuable assets of our facility, employees, and guests around the clock.
• Rapid Response: Monitoring, directing, and responding to security and safety issues with efficiency and effectiveness.
• Active Engagement: This position includes regular foot patrols and physical activity, keeping you engaged and on the move.

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• High School diploma or general education degree (GED)
• Valid OR State Security License 
• Valid Diver's License 
• Proficient in navigating computer programs and software with efficiency.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:
• Positions pay $21.00 / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#IND4

About Axon 911 

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

As a Senior Sales Engineer, Public Safety (Mountain or Pacific Region), you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation.

This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment.

What You’ll Do

Pre-Sales Solutioning

• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
• Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
• Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
• Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.

Technical Leadership

• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
• Advise agencies on best practices for network security, system interoperability, and deployment planning.
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.

Sales Enablement & Collaboration

• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
• Collect and relay customer feedback to influence product roadmap and technical documentation.
• Support proposal teams with technical content, diagrams, and specifications.
• Assist marketing and partner teams in developing technical collateral, webinars, and events.

Customer Advocacy

• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

What You Bring

• 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent).
• Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms).
• Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end.
• Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials.
• Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments.

Additional Requirements

• Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement.
• Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs.
• Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed.
• Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact.
• Willingness to travel up to 75% and represent Prepared as a technical ambassador at industry conferences and customer events.

Public Safety Technology & Systems Expertise

Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers.

This may include experience with:

• 911 call handling systems (CHE) such as VESTA, Viper, or Solacom
 • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows
 • Radio console systems supporting multi-agency communications
 • Logging recorders used for call review, compliance, and operational analysis
 • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations

Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments.

Work Location

This is a fully remote role open to candidates based in the United States. Candidates located in the Mountain or Pacific regions are strongly encouraged to apply. Due to the nature of the position, up to 75% travel is required, including customer meetings, training sessions, and industry events.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base salary for this role ranges from $110,000 to $160,000 annually, excluding commission and bonuses, and varies based on geographic market. Actual base pay will depend on several factors, including level, function, training, transferable skills, work experience, business needs, and location.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

Technical Consultant , eCOA

Reports to: Delivery Lead, Senior Project Manager

Department: Services Delivery  

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.  

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.  

Responsibilities:

• Primary escalation point for the Suvoda Customer Care team on complex eCOA support issues requiring input from the project team or product development to resolve; troubleshoot escalated issues,identify resolutions , and create Product Support Request when needed.
• Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection
• Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system. (inclusive of all modalities)
• Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties
• Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes. Coordinate with Product Development to advise on the Services needs related to Product updates or fixes.
• Assist with updates to study FAQ documents, used by the customer care team to handle support inquiries and issues, and with maintenance of the FAQ template for eCOA related features/support request.
• Responsible for the system training materials including manuals, walk through videos, and presentations.
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions
• Identify and assist with the implementation of process improvements for the services department
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email
• Assist with the training of new staff members on the Suvoda eCOA product and processes
• Perform other related duties as required

Requirements:

• Bachelor's degree or equivalent experience required
• At least 1 year of experience in eCOA/IRT or related field preferred
• Interpersonal and communication skills
• Time management and organizational skills
• Analytical thinking
• Ability to understand technical systems and perform troubleshooting
• Creative problem solving
• Attention to detail

Responsibilities

We are hiring a Senior Infrastructure Engineer to join our Global Core Infrastructure team and help build and operate the global platform behind Workato.com/go. You will work closely with engineers in the US and across international teams to design, scale, and secure the systems that power Workato’s automation platform - trusted by thousands of enterprises and processing billions of events every day.

Role Overview

As a Senior Infrastructure Engineer, you’ll be part of the team responsible for the architecture, scalability, and reliability of Workato’s distributed cloud platform. You’ll design and optimize the systems that allow our services to run securely and efficiently at scale. This is a highly technical role that requires deep experience with cloud infrastructure, Linux internals, and large-scale distributed systems.

Responsibilities

• Design, build, and maintain a global, distributed, and resilient cloud infrastructure.

• Collaborate with US-based engineering teams to plan and deliver complex platform initiatives.

• Patch and optimize open-source components for performance and security.

• Develop low-level internal services using Linux syscalls and networking primitives.

• Manage and provision AWS infrastructure using Terraform and Kubernetes.

• Write and maintain Kubernetes manifests and deployment configurations for critical workloads.

• Improve and maintain CI/CD pipelines for scalable and secure component delivery.

• Tune Linux systems and open-source software for high performance and hardened security.

• Build internal tools to streamline engineering workflows and operational automation.

• Participate in architecture reviews, incident response, and performance analysis to ensure system reliability.

• Coordinate cross-team projects, ensuring smooth collaboration on shared goals.

• Collaborate with management to align engineering goals with company objectives.

• Perform a Tech Leader role for a group of engineers (planing, reporting, technical leading).

• Support the professional growth of other engineers by sharing knowledge and mentoring them.

Requirements

• 10+ years of experience in infrastructure or systems engineering roles.

• Proven expertise in distributed systems and cloud-native architectures.

• Strong understanding of Linux internals, including networking and system-level performance tuning.

• Experience operating infrastructure on AWS at scale.

• Proficiency with Terraform, Kubernetes. 

• Solid understanding of network security and cloud security best practices.

• Hands-on experience optimizing CI/CD workflows and automating deployments.

• Excellent analytical, troubleshooting, and communication skills.

• Experience mentoring and developing engineers, fostering professional growth, and promoting knowledge sharing across teams.

• Experience working as a technical leader - planning, reporting, and guiding engineering efforts within a team.

Nice to Have

• Experience with Golang for tooling or internal services.

• Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies.

• Experience with observability tools such as Grafana, Prometheus, or VictoriaMetrics.

• Understanding of Vault or other secrets management systems.

• Contributions to or maintenance of open-source infrastructure projects.

Tech Stack

• AWS • Terraform • Kubernetes • Docker • Linux • Golang • ArgoCD • Kafka • PostgreSQL Redis • ClickHouse • Grafana • VictoriaMetrics • Vault

Why Join Us

• Build and operate a world-class cloud platform used by leading global enterprises.

• Collaborate with experienced engineers in the US and across international teams.

• Work in a highly technical environment focused on scalability, performance, and reliability.

• Contribute to an engineering culture that values ownership, craftsmanship, and innovation.
  
  Compensation:
  This is a full-time, exempt position with a salary range of $180,000.00 - $240,000.00 per year, depending on experience and qualifications. The package includes health insurance, paid time off, and a 401(k) plan.

ESA is hiring a GIS Analyst/Developer to join our Pacific Northwest Technology Services team based out of our Seattle, WA, and/or Portland & Bend, OR offices. The ideal candidate will support multidisciplinary project teams across ESA's Pacific Northwest offices. This is a hybrid role with 3 days per week in either our Portland or Seattle offices, with availability expected during Pacific Time business hours.

Who you are

• You have 2 to 7 years of professional GIS experience and a degree in GIS, geography, computer science, environmental science, or a related field.
• You are strong across the fundamentals: coordinate systems and projections, spatial data management, spatial analysis, cartographic design, and field data collection. You also write reusable Python, manage code in Git, work with APIs and databases, and use AI coding assistants.
• You are proficient across the full range of GIS work, lean toward automation and tool-building, are a strong collaborator, and are motivated to grow within a project-based consulting environment.
• You are organized, deadline-driven, and able to manage multiple project assignments without losing track.
• You communicate clearly with people who do not speak GIS or code and are attentive to detail with a sound sense of judgment to know when a deliverable is ready to ship. Cartographic judgment matters: your maps need to be accurate, readable, and are commonly a focal point of client reports.
• You thrive in a fast-paced work environment where no two projects look the same. You are wired to collaborate, and constantly looking for better tools and patterns, especially for work that recurs.
• Must possess technical skills to include ArcGIS Pro and ArcGIS Online for spatial analysis, web maps, and application development (Experience Builder, Dashboards, StoryMaps); able to configure field data collection tools (Field Maps, Survey123, Fulcrum); Python beyond arcpy (pandas, geopandas, rasterio, and similar libraries); SQL for querying and maintaining spatial and non-spatial databases (PostgreSQL/PostGIS a plus); and Git and GitHub for version control and code review.
• Additional skills that are highly valued include remote sensing and machine learning (imagery analysis, classification, OBIA workflows, and classifiers such as Random Forest), R for statistical or spatial analysis, JavaScript (and ArcGIS JavaScript API) for customizing Experience Builder or Dashboards, fluency with AI coding assistants such as Claude Code, Copilot, or Cursor, and familiarity with Pacific Northwest datasets and sources. Consulting experience is a plus.

What Will You Do for ESA

• The day-to-day work includes building and maintaining geodatabases for restoration, planning, permitting, and infrastructure projects, producing maps, figures, and spatial analyses for technical reports, NEPA and SEPA documents, and client deliverables.
• Configure field data collection tools for biological surveys, cultural resource inventories, and site assessments; and developing web maps, dashboards, and Experience Builder applications used directly by project teams and clients.
• You will write Python for automation, data pipelines, and custom tools, and manage code in shared Git repositories with code review and basic CI practices.
• You will also support remote sensing and machine learning workflows when projects call for them.
• You will collaborate closely with biologists, hydrologists, planners, cultural resources specialists, engineers, landscape architects, and other GIS analysts. The diversity of disciplines on the team makes the work engaging and underscores the importance of strong communication and time management alongside technical expertise.

What's Special About Our Geospatial Team in the Pacific Northwest

The Pacific Northwest geospatial team supports public agencies, tribes, and communities across the region. Recent and ongoing clients include the Bonneville Power Administration, Washington Department of Fish and Wildlife, Washington and Oregon Departments of Natural Resources, US Army Corps of Engineers, WSDOT, ODOT, Northwest tribes, port authorities, and local jurisdictions across Washington and Oregon.

Our work is embedded within ESA's core technical disciplines: Biological Resources, Cultural and Historic Resources, Environmental Planning, and others. Beyond the Pacific Northwest, our team regularly supports work from ESA's California Regions and Southeast Region, which brings exposure to challenges such as CEQA review and wildfire recovery in California, and sea-level rise and coastal resilience in Florida.

Our team is part of ESA's broader Technology Services Practice. For projects that grow beyond traditional GIS, we collaborate with in-house data engineers, software developers, and architects, allowing us to deliver more complex, integrated solutions.

What's Special About ESA

ESA is a 100% employee-owned environmental consulting firm. Every eligible employee receives an annual ESOP allocation, which means you build equity in the company through the work you do. Other benefits include medical, dental, and vision insurance with 70% of premiums covered for you and your family; a 401(k) with company match; paid vacation, sick leave, and holidays; tuition reimbursement; professional development bonuses; and support for attending conferences. Mentorship and career development are an active part of how the team works.

As a Hunter Solutions Architect on the Digital Natives team, you will shape the future of the big data landscape by working with the most sophisticated data engineering and data science teams in the world.

Reporting to the Field Engineering Manager, you will collaborate with customers, product teams, and the broader customer-facing team to develop architectures and solutions using our platform and APIs. You will guide customers through the competitive landscape, best practices, and implementation; and develop technical champions along the way.

The impact you will have:

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• Work directly with prospective, greenfield, customers on their 0 to 1 journey with Databricks 
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

What we look for:

• 5+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• Experience building distributed data systems at scale 
• Comfortable programming in, and debugging, Python and SQL
• Experience using agentic coding harnesses and demonstrable experience scaling your work leveraging them 
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Expertise in one of the following:
• Data Engineering technologies (Ex: Spark, Hadoop, Kafka)
• Data Science and Machine Learning technologies (Ex: pandas, scikit-learn, pytorch, Tensorflow)
• Available to travel to customers in your region
• [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
• Nice to have: Databricks Certification

NOTE: If your experience isn’t a perfect match for the job description, but you feel like you’re a good fit for the role, apply.  We want to work with smart, passionate, people who are good at their job, and, a lot of times, those people have non-linear career paths.

Applicants are encouraged to apply by May 13th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Bend Branch: 61490 S Hwy 97 Bend, Oregon 97702 (Branches). Travel is required.

Pay Range: The target annual pay range for this position is $62,744 - $71,300. The full annual pay range is $57,040 - $85,560.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position partners with Branch Manager to oversee sales and branch operations while assisting in the direct delivery of services to members. Handles daily operational tasks and ensures member service levels are met or exceeded. Leads branch team to deliver consistently high-quality sales and service by attracting new members and deepening relationships with current members. Mitigates branch controls and risk by adhering to required operational processes, standards, and regulations.

What You’ll Do: 

• Handles and oversees daily operations of branch, including cash and vault balancing, negotiable items, and audits.
• Partners with other business units to resolve member issues or grow member relationships; actively participates in cross-functional meetings.
• Maintains a thorough and comprehensive understanding of all retail products and services and sufficient knowledge of all credit union services to make effective referrals to other business lines.
• Engages with members by greeting, personalizing interactions, uncovering financial needs, making recommendations for financial services, and providing timely follow-up.
• Maintains and enforces systems, policies, procedures, and productivity standards.
• Understands and complies with federal and state regulations relating to financial products and services as well as credit union policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
• Resolves or makes decisions related to the service and operational functions within their authority.
• Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
• Partners with the Branch Manager while conducting employment interviews and making hiring decisions or recommendations.
• Trains and develops branch staff to provide high-level, consistent service to members while creating a relationship-based sales and service culture at the branch. Resolves employee problems and performance issues timely.
• Works in partnership with Branch Manager to coach, lead and motivate retail branch employees to meet or exceed sales goals and service standards.
• Performs all duties of a Member Service Specialist 2.
• All other duties as assigned.

When You'll Be Working: Monday- Friday: 8:45am - 5:45pm. Full-time 40 Hours a week. 

Qualifications: 

• Minimum three (3) years of experience in retail financial services, with past roles showing a progression of increasing responsibility including leadership/mentorship.

What You’ll Bring:

• Ability to motivate and develop employees through active performance management coaching, feedback, and mentoring.
• Excellent communication skills with customers (members) and internal team members required.
• Ability to be a strong advocate for the branch and credit union products and services.
• Ability to handle difficult or stressful situations with professional composure and maintain a high level of confidentiality.
• Ability to promote and maintain positive behaviors, team spirit and focus on the member.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 5th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Roseburg Kline Branch: 2335 NW Kline St, Roseburg, OR 97471 (Branches). Travel is required for this position.

Pay Range: The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission of Investing in People and Championing Success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of Authenticity, Boldness, Collaboration, Dignity, and Empathy, this role builds the foundation of lasting member relationships, helping individuals access the financial tools, resources, and confidence needed to achieve their goals. Through accurate transactions, meaningful interactions, and steadfast support, the Financial Solutions Guide 1 advances Peak’s vision of creating communities where everyone feels financially secure and ensures our purpose of providing everyone with access to financial empowerment and independence.

What You’ll Do: