Applicants are encouraged to apply by May 15, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Centralia Branch, 1320 S Gold St., Centralia, WA 98531. (Branches)

Pay Range: The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission of Investing in People and Championing Success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of Authenticity, Boldness, Collaboration, Dignity, and Empathy, this role builds the foundation of lasting member relationships, helping individuals access the financial tools, resources, and confidence needed to achieve their goals. Through accurate transactions, meaningful interactions, and steadfast support, the Financial Solutions Guide 1 advances Peak’s vision of creating communities where everyone feels financially secure and ensures our purpose of providing everyone with access to financial empowerment and independence.

What You’ll Do: 

When You'll Be Working: Monday- Friday: 8:45am - 5:45pm and rotating Saturdays: 9:00am - 1:45pm. Full-time 40 Hours a week. 

Qualifications: 

• Minimum of one (1) year of experience interacting with customers and handling cash, or an equivalent combination of work experience. 

Bonus Points If You Have: 

• Demonstrated skills including, bilingual skills, consultative sales skills to uncover member needs, make tailored recommendations, and build lasting financial relationships is preferred.

What You’ll Bring:

• Ability to perform in an environment with frequent changes and competing demands.
• Open to feedback and respond with professionalism and dignity, delivering information to members and co-workers.
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements. 
• Ability to learn how to timely problem solve and make decisions relevant to the role and experience.
• Ability to embrace and promote a positive, collaborative work environment.
• Ability to role model our core values.
• Maintain confidentiality with minimal supervision.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 13, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You will Work: 

• Office/workspace location will depend on the employee’s location. The role will cover the branches and areas throughout Washington. Travel will cover counties from Thurston, Pierce, Lewis, Clark and Grays Harbor.
• Travel is required. 

Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position provides leadership, operational oversight, and hands-on support to branches and departments across Peak’s footprint. Ensures continuity of operations during staffing shortages, branch transitions, and other operational needs. Leads the Branch Coverage Team, supports branch leadership, and maintains consistent service, risk management, and member experience standards.  

What You’ll Do: 

When You'll Be Working: 40 hours per week. Work hours align with branch operating hours (Monday–Saturday). The role requires travel, including longer distances, which may involve early morning departures or late evening returns.

Qualifications: 

• Minimum of five (5) years of experience in a retail banking management or leadership role, with demonstrated progression and increasing levels of responsibility. 

Bonus Points If You Have: 

• Previous experience in a credit union.
• Bachelor’s Degree in Finance or related field of study.

What You’ll Bring:

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 15th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This is a remote position based in or near Lacey, Washington, with periodic travel required for on‑site business needs.(Branches)

Pay Range: The target hourly pay range for this position is $24.92 - $28.32. The full hourly pay range is $22.65- $33.98.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview: 

This position is responsible for delivering comprehensive administrative and member support throughout the entire loan life cycle, ensuring seamless service at every stage. Assists credit union departments and members with expert knowledge of loan products, core credit union functions, policies, procedures, and compliance with state and federal regulations. Plays a critical role in the loan life cycle in driving operational efficiency and member satisfaction.

What You’ll Do: 

When You'll Be Working:  Monday - Friday 8:30am - 5:30pm and rotating Saturdays 9:30am - 2:00pm. Full-time 40 hours a week.

Qualifications: 

• Minimum three (3) years financial institution experience preferred.

What You’ll Bring:

• Highly skilled at identifying, troubleshooting, and resolving complex transactions while ensuring accuracy and efficiency.
• Knowledge of, or ability to learn, the credit union’s core and ancillary systems to perform the job, such as Symitar, Loans PQ, and Tenemos systems.
• Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction.
• Knowledge and skill of a variety of office administration systems, business communications and software programs.
• Knowledge of, or ability to learn federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
• Skilled in executing basic mathematics and basic accounting tasks.
• Ability to understand loan products, loan processing procedures, and regulatory requirements.
• Ability to suggest programs and processes to improve efficiencies.  
• Keeping current with industry and regulatory changes and trends.  
• Ability to handle sensitive member information securely, maintaining strict confidentiality.  
• Strong communication and interpersonal skills to effectively assist members with loan inquiries, issues, and information.  
• Use sound judgment to resolve member issues or escalate them appropriately to ensure member satisfaction.  
• Ability to manage multiple loan files simultaneously and meet deadlines in a fast-paced environment.  
• Proficient in inputting and managing data accurately in loan processing software.  
• Ability to prepare and review loan documents, ensuring all necessary paperwork is completed and compliant with regulations.  
• Ability to analyze loan details, recognize potential risks, and offer solutions to minimize issues during the loan process.  

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 14th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position a remote role based in or near Southwest Washington or Portland, Oregon, with regular travel required for on- site events.(Branches)

Pay Range: The target annual pay range for this position is $117,216 - $133,200. The full annual pay range is $106,560 - $159,840.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position is responsible for developing, growing, and managing a portfolio of quality, member business loan relationships in support of the credit union’s strategic goals within the Washington and Oregon market areas.

What You’ll Do: 

• Identifies and develops new member business loan opportunities through a variety of networking methodologies and community involvement within the credit union’s footprint.  
• Develops profitable and positive networks within the business community. Assumes the responsibility for establishing and maintaining effective and professional business relationships with existing/prospective members and Centers of Influence (COI’s).
• Builds a quality member business loan portfolio, by negotiating terms and conditions within the credit union’s prescribed framework and strictly adhere to all commercial lending policies and procedures while meeting federal and state regulations.  
• Maintains knowledge of competitor rates, programs, terms, and conditions in order to strategically present the credit union's programs.  
• Performs interviews and consultation with the prospective business loan member and assumes full responsibility for all aspects of the loan process, to include: collecting and reviewing the loan application and supporting financial documentation; collaboration with the Credit Analyst to provide a thorough analysis of the loan request; review of loan documentation; perform timely periodic annual term loan and risk reviews; monitor delinquencies and surface potential concerns with weakened credits.  
• Meets high level monthly loan production and/or profitability goals; as well as, sales activities and outbound calling goals.  
• Maintains the strong credit quality of the credit union’s member business lending portfolio through ongoing portfolio management.  
• Support a strong relationship banking culture acting as a subject matter expert in terms of product knowledge and promotion/marketing of a broad range of Peak Credit Union's products and services.  
• Attends and participates in all required meetings and work-related events.  
• Maintains the use of all assigned equipment (e.g., cell phones, desktop computers, laptops, etc.) in an acceptable manner and in accordance with the credit union procedures.  
• Ensures that work areas are secure and well maintained in accordance to member privacy regulations and credit union requirements.  
• Serves as a resource and develops positive relationships with credit union internal partners; as well as, branch personnel.  
• Complies with established State and Federal regulations as they pertain to transactions/tasks performed and completes necessary documentation and/or disclosures as required by law.  
• Acts as a mentor to commercial loan officers, assistant commercial loan officer, and other members of the department.  
• Performs other duties as assigned by the Regional Director of Commercial Lending.  
• All other duties as assigned.  

When You'll Be Working:  Monday - Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications: 

• Minimum of seven (7) years experience in a high-volume, production-oriented, commercial lending role or equivalent position. Requires valid driver's license to perform job duties.

Bonus Points If You Have: 

• Bachelor's Degree in Finance, Business, Economics or related field of study.
• Certifications: Risk Management Association (RMA) Lending Certifications.

What You’ll Bring:

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by April 30th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position a remote role based in or near Eugene, OR, with regular travel required for on- site events.  (Branches) 

Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This role is responsible for developing, growing, and managing a portfolio of quality, member business loan relationships in support of the credit union’s strategic goals within the Washington and Oregon market areas.

What You’ll Do: 

• Identifies and develops new member business loan opportunities through a variety of networking methodologies and community involvement within the credit union’s footprint.
• Develops profitable and positive networks within the business community. Assumes the responsibility for establishing and maintaining effective and professional business relationships with existing/prospective members and centers of influence (COI’s).
• Builds a quality member business loan portfolio, by negotiating terms and conditions within the credit union’s prescribed framework and strictly adhere to all commercial lending policies and procedures while meeting federal and state regulations.
• Maintains knowledge of competitor rates, programs, terms, and conditions in order to strategically present the credit union’s programs.
• Performs interviews and consultation with the prospective business loan member and assume full responsibility for all aspects of the loan process, to include: collecting and reviewing the loan application and supporting financial documentation; collaboration with the Credit Analyst to provide a thorough analysis of the loan request; review of loan documentation; perform timely periodic annual term loan and risk reviews; monitor delinquencies and surface potential concerns with weakened credits.
• Meets monthly loan production and/or profitability goals; as well as, sales activities and outbound calling goals.
• Maintains the strong credit quality of the credit union’s member business lending portfolio through ongoing portfolio management.
• Supports a strong relationship banking culture through superior product knowledge and promotion/marketing of a broad range of the credit union’s products and services.
• Serves as a resource and develop positive relationships with all credit union partners; internal and external.
• Complies with established State and Federal regulations as they pertain to transactions/tasks performed and completes necessary documentation and/or disclosures as required by law.
• All other duties as assigned.

When You'll Be Working:  Monday - Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications: 

• Minimum of five (5) years experience in a high-volume, production-oriented, commercial lending role or equivalent position. Valid driver's license to drive fleet vehicles in course of work.

Bonus Points If You Have: 

• Bachelor's Degree in Finance, Business, or Economics or related field of study.
• Certifications: Risk Management Association (RMA) Lending Certifications.

What You’ll Bring:

• Experience with investor commercial real estate, C&I lending, and business deposit products.
• Possess a knowledge and understanding of commercial lending guidelines, regulatory procedures, processes, and laws as they pertain to the acceptance and approval of member business loans.
• Strong networking and relationship management skills.
• High level of consultative selling skills, negotiation and presentation skills, with a history of successful outside sales experience.
• Ability to make recommendations on loan pricing, terms, risk grades, evaluate the liquidation value of collateral, specify sources of repayment, assess industry business and management risks, etc.
• Prepare written requests for approval of member business loans that cover all regulatory and credit union requirements.
• Ability to understand complex business loan requests, evaluate overall financial capacity of borrowers/guarantors, and identify strengths and weaknesses.
• Entrepreneurial spirit with the ability to work successfully in a collaborative manner with other staff members.
• Establish program goals and objectives that support the credit union’s strategic plan.
• Work extended hours as required or requested by management to complete assigned projects.
• Ability to maintain a positive attitude while actively looking for ways to helps members and co-workers.
• Direct experience in commercial lending and/or business development within the core market area preferred.
• Experience with and/or working knowledge of financial services loan and documentation systems (e.g. LaserPro) preferred.

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 14th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position a remote role based in or near Thurston or Pierce County, with regular travel required for on- site events.(Branches)

Pay Range: The target annual pay range for this position is $117,216 - $133,200. The full annual pay range is $106,560 - $159,840.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position is responsible for developing, growing, and managing a portfolio of quality, member business loan relationships in support of the credit union’s strategic goals within the Washington and Oregon market areas.

What You’ll Do: 

• Identifies and develops new member business loan opportunities through a variety of networking methodologies and community involvement within the credit union’s footprint.  
• Develops profitable and positive networks within the business community. Assumes the responsibility for establishing and maintaining effective and professional business relationships with existing/prospective members and Centers of Influence (COI’s).
• Builds a quality member business loan portfolio, by negotiating terms and conditions within the credit union’s prescribed framework and strictly adhere to all commercial lending policies and procedures while meeting federal and state regulations.  
• Maintains knowledge of competitor rates, programs, terms, and conditions in order to strategically present the credit union's programs.  
• Performs interviews and consultation with the prospective business loan member and assumes full responsibility for all aspects of the loan process, to include: collecting and reviewing the loan application and supporting financial documentation; collaboration with the Credit Analyst to provide a thorough analysis of the loan request; review of loan documentation; perform timely periodic annual term loan and risk reviews; monitor delinquencies and surface potential concerns with weakened credits.  
• Meets high level monthly loan production and/or profitability goals; as well as, sales activities and outbound calling goals.  
• Maintains the strong credit quality of the credit union’s member business lending portfolio through ongoing portfolio management.  
• Support a strong relationship banking culture acting as a subject matter expert in terms of product knowledge and promotion/marketing of a broad range of Peak Credit Union's products and services.  
• Attends and participates in all required meetings and work-related events.  
• Maintains the use of all assigned equipment (e.g., cell phones, desktop computers, laptops, etc.) in an acceptable manner and in accordance with the credit union procedures.  
• Ensures that work areas are secure and well maintained in accordance to member privacy regulations and credit union requirements.  
• Serves as a resource and develops positive relationships with credit union internal partners; as well as, branch personnel.  
• Complies with established State and Federal regulations as they pertain to transactions/tasks performed and completes necessary documentation and/or disclosures as required by law.  
• Acts as a mentor to commercial loan officers, assistant commercial loan officer, and other members of the department.  
• Performs other duties as assigned by the Regional Director of Commercial Lending.  
• All other duties as assigned.  

When You'll Be Working:  Monday - Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications: 

• Minimum of seven (7) years experience in a high-volume, production-oriented, commercial lending role or equivalent position. Requires valid driver's license to perform job duties.

Bonus Points If You Have: 

• Bachelor's Degree in Finance, Business, Economics or related field of study.
• Certifications: Risk Management Association (RMA) Lending Certifications.

What You’ll Bring:

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 13th, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position is based in or near Eugene, OR and requires frequent travel to all branches in Oregon.  (Branches) Travel is required for this position.  

Pay Range: The target hourly pay range for this position is $22.64 - $25.72. The full hourly pay range is $20.58- $30.87.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position delivers exceptional member service by meeting members’ needs through our sales and service culture. Actively recommends products and services to help members build valued financial relationships. Performs a variety of tasks including transactions, resolve member concerns, following proper procedures to minimize errors, reduce fraud, and promote the credit union philosophy of “people helping people” and objectives. Travels to multiple branch locations to fill critical staffing needs throughout the Branch Network.

What You’ll Do: 

Qualifications: 

• A minimum of two (2) years’ experience in a related field, including exposure to sales, service, cash handling, consumer loans, residential, business services, and operations in a credit union or other financial institution. Demonstrated ability to build strong relationships with members to identify member needs and cross-sell products and services. Must be fully proficient in all credit union systems and applicable hardware and able to adapt to consistently changing work environment, leadership, and role expectations.

What You’ll Bring:

• Working knowledge of the credit union products and services.
• Demonstrated ability to learn and grow in an environment with frequent changes and competing demands. 
• Demonstrated openness to feedback with the ability to respond with professionalism and dignity when delivering information to members and co-workers. 
• Demonstrated ability to timely problem solve and make decisions relevant to role and experience.
• Demonstrated ability to embrace and promote a positive, collaborative work environment.
• Demonstrated ability to role model our core values, maintain and confidentiality with minimal supervision.
• Ability to back up leadership (point of contact) and mentor of developing co-workers.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 5th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Travel is required for this position.

Pay Range: The target annual pay range for this position is $164,736 - $187,200. The full annual pay range is $149,760 - $224,640.

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview: 

This position leads the strategy and operations of the Contact Center, ensuring exceptional service across multiple communication channels, including phone, chat, and secure email. Collaborates with senior leadership and various departments to align the Contact Center’s goals with the overall objectives of the Credit Union. Leads all inbound teams, workforce management, quality assurance, systems administration, vendor relationships, and fosters collaboration across departments to optimize efficiency and enhance member loyalty.

What You’ll Do: 

• Develops and executes the strategic vision for the Contact Center, aligning with the Credit Union's mission, vision, values and objectives.
• Initiates and drives department and enterprise-wide projects.
• Leads and develops the Contact Center Team, establishing performance metrics/KPIs, sales goals, coaching and recognition practices, and a player lead culture of excellence, innovation, employee feedback, continuous learning and employee development, and process improvement.
• Champions a member-centric approach to deliver exceptional service and strengthen member loyalty across all channels.
• Establishes and maintains a quality assurance program, leveraging speech analytics and QA data to identify trends, remove member friction points and inform training and process improvement.
• Develops and implements standard operating procedures, ensuring consistency and efficiency in service delivery.
• Oversees the Contact Center budget, ensuring cost-effective operations while maintaining high service standards.
• Leads workforce management, including planning, scheduling, resource allocation, real-time adherence and forecasting to ensure appropriate staffing, coverage, and service levels.
• Leverages technology to streamline operations, improve service delivery, mitigate risk, ensure effective system integration and data flow across Contact Center platforms. Stays current on industry trends to continuously enhance tools and processes.
• Manages vendor relationships, service levels and costs, negotiates contracts and agreements to ensure best value and service.
• Serves as a key point of contact for Contact Center-related matters, representing the department in meetings and strategic discussions.
• Identifies and mitigates operational risks ensuring compliance with regulatory requirements and industry standards. Must maintain contingency plans to support business continuity.
• All other duties as assigned.

When You'll Be Working: The Contact Center operates Monday- Friday 8:00am - 6:00pm and Saturdays 9:30am- 2:00pm.

Qualifications:

• A minimum of seven (7) years of experience in contact center preferably in a credit union or other financial institution. Minimum of five (5) years in a management role overseeing workforce management, strategy, quality assurance, and systems administration. Equivalent combination of education and experience will be considered.
• Bachelor's Degree in Business Administration, Management, or a related field of study.

Bonus Points If You Have: 

• Master's Degree in Business Administration, Management, or a related field of study.
• Certifications: CUNA Management School

What You’ll Bring:

• Experience with multi-channel support, including phone, chat, and secure email.
• Strong understanding of contact center operations, best practices, and industry standards.
• Excellent strategic planning, organizational, and problem-solving skills.
• Proficiency in contact center technologies, including Ai, telephony, call routing, chat, secure email, QA and Workforce Management principles and software.
• Demonstrated commitment to continuous improvement and member satisfaction.

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 13th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Bend Branch: 61490 S Hwy 97 Bend, Oregon 97702 (Branches). Travel is required.

Pay Range: The target annual pay range for this position is $62,744 - $71,300. The full annual pay range is $57,040 - $85,560.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position partners with Branch Manager to oversee sales and branch operations while assisting in the direct delivery of services to members. Handles daily operational tasks and ensures member service levels are met or exceeded. Leads branch team to deliver consistently high-quality sales and service by attracting new members and deepening relationships with current members. Mitigates branch controls and risk by adhering to required operational processes, standards, and regulations.

What You’ll Do: 

• Handles and oversees daily operations of branch, including cash and vault balancing, negotiable items, and audits.
• Partners with other business units to resolve member issues or grow member relationships; actively participates in cross-functional meetings.
• Maintains a thorough and comprehensive understanding of all retail products and services and sufficient knowledge of all credit union services to make effective referrals to other business lines.
• Engages with members by greeting, personalizing interactions, uncovering financial needs, making recommendations for financial services, and providing timely follow-up.
• Maintains and enforces systems, policies, procedures, and productivity standards.
• Understands and complies with federal and state regulations relating to financial products and services as well as credit union policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
• Resolves or makes decisions related to the service and operational functions within their authority.
• Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
• Partners with the Branch Manager while conducting employment interviews and making hiring decisions or recommendations.
• Trains and develops branch staff to provide high-level, consistent service to members while creating a relationship-based sales and service culture at the branch. Resolves employee problems and performance issues timely.
• Works in partnership with Branch Manager to coach, lead and motivate retail branch employees to meet or exceed sales goals and service standards.
• Performs all duties of a Member Service Specialist 2.
• All other duties as assigned.

When You'll Be Working: Monday- Friday: 8:45am - 5:45pm. Full-time 40 Hours a week. 

Qualifications: 

• Minimum three (3) years of experience in retail financial services, with past roles showing a progression of increasing responsibility including leadership/mentorship.

What You’ll Bring:

• Ability to motivate and develop employees through active performance management coaching, feedback, and mentoring.
• Excellent communication skills with customers (members) and internal team members required.
• Ability to be a strong advocate for the branch and credit union products and services.
• Ability to handle difficult or stressful situations with professional composure and maintain a high level of confidentiality.
• Ability to promote and maintain positive behaviors, team spirit and focus on the member.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 5th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Roseburg Kline Branch: 2335 NW Kline St, Roseburg, OR 97471 (Branches). Travel is required for this position.

Pay Range: The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission of Investing in People and Championing Success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of Authenticity, Boldness, Collaboration, Dignity, and Empathy, this role builds the foundation of lasting member relationships, helping individuals access the financial tools, resources, and confidence needed to achieve their goals. Through accurate transactions, meaningful interactions, and steadfast support, the Financial Solutions Guide 1 advances Peak’s vision of creating communities where everyone feels financially secure and ensures our purpose of providing everyone with access to financial empowerment and independence.

What You’ll Do: 

When You'll Be Working: Monday- Friday: 8:45am - 5:45pm and rotating Saturdays: 9:15am - 1:45pm. Full-time 40 Hours a week. 

Qualifications: 

• Minimum of one (1) year of experience interacting with customers and handling cash, or an equivalent combination of work experience. 

Bonus Points If You Have: 

• Demonstrated skills including, bilingual skills, consultative sales skills to uncover member needs, make tailored recommendations, and build lasting financial relationships.

What You’ll Bring:

• Ability to perform in an environment with frequent changes and competing demands.  
• Open to feedback and respond with professionalism and dignity, delivering information to members and co-workers.  
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.  
• Ability to problem solve and make decisions relevant to the role and experience.  
• Ability to embrace and promote a positive, collaborative work environment.  
• Ability to role model our core values.  
• Maintain confidentiality with minimal supervision.  

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 5th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches)

Pay Range: The target hourly pay range for this position is $33.17 - $37.69. The full hourly pay range is $30.15 - $45.23.

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview: 
This position acts as the lead resource for other Fraud Team members as well as other operational areas within credit union. Minimizes the credit union’s exposure to loss from fraudulent activity. Handles a high volume of card fraud and merchant dispute-related issues and processes card fraud and card dispute claims. Follows all procedures and instructions for professional investigations and resolution of credit union fraud disputes and recommends procedure revisions.

What You’ll Do: 

• Processes complex VISA chargeback items, disputes and may include additional specialization including check, ATM, online banking, fraud and scams.
• Provides guidance on fraud trends affecting the credit union and financial industry, identifying and recommending fraud preventative measures and rules to management for review.
• Reviews daily vendor reports of fraud risks and provides management with recommended adjustments to rules and implements in systems if approved.
• Researches and analyzes aggregate account activity using various resources and tools to detect potentially fraudulent activity and takes appropriate action, including recommending Risk Services Manager (RSM) rules and other mitigation efforts to management for review.
• Assists with fraud case management processes in implementing new system processes and enhancements under the direction of management. Supports system testing efforts as directed.
• Responsible for updating Case Management System forms, letters and dispute questionnaires.
• Balances and reports fraud, dispute and charge-off related general ledger accounts and completes Card Claim Insurance reporting on a monthly basis.
• Analyzes members accounts to identify fraudulent card activity.
• Monitors Case Management System to include Reg E/Reg Z, regulatory, security, audit, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program requirements.
• Monitors digital chat channels for Fraud related cases and assigns appropriately.
• Refers Suspicious Activity Reports and file police reports/restitution requests when necessary.
• Act as support for other departments and branches regarding escalated and complex fraud concerns. Answers and solves more complex membership issues over various channels regarding fraudulent activity. Completes dispute forms applicable for various merchants and claim types.
• Identifies opportunities to perform Card Claim and Centrex training, for internal team members and branches.
• Creates training material that is utilized for front line staff.
• Maintains well-developed working knowledge of card and fraud services; keeps up to date and requests additional training and/or development as needed.
• Provides the highest level of member service, confidentiality, and discretion to effectively and efficiently resolve claims.
• Analyzes credit union practices to minimize losses due to fraud, forgery and unauthorized access.
• Assists with reporting relating to the Fraud and Financial Investigations and Risk Management departments, as directed.
• All other duties as assigned.

When You'll Be Working:  Monday- Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications: 

• Minimum of four (4) years of previous financial institution experience with Visa dispute and fraud claims.

• Association of Certified Fraud Examiners (ACFE), Certified AML and Fraud Professional (CAFP), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS), Visa Dispute Resolution Professional Certification, Advanced Visa Dispute Resolution Professional Certification.

What You’ll Bring:

• Effectively perform complex investigations relating primarily card fraud, merchant dispute cases, fraud trends, contained events, or individuals. Ability to explore and understand the subject of the complex investigations and being able to reach a conclusion based on the
  investigation and provide suggested next steps.
• In-depth knowledge of Reg E/Reg Z regulations, as well as compliance with the Bank Secrecy Act and Customer Identification Program.
• Demonstrated ability to apply complex investigative techniques: interviewing, validating information, and preparing clear and concise reports.
• Demonstrated ability to document, correlate, and present data as a report to summarize any investigation and support any conclusions reached and proposed next steps.
• Ability to understand and utilize assigned systems, including Verafin, VISA DPS, Falcon, Centrix and Fraud & Dispute processes.
• Demonstrated knowledge of principles and processes for providing member services, including member needs assessment, meeting service standards and evaluation of member satisfaction.
• Establishing and maintaining effective working relationships with department managers, branch managers, employees, vendors, and members.
• Performing job functions independently or with limited supervision and work effectively either on own or as part of a team as well acting as subject matter expert.

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 4th, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Vancouver Mall Branch: 8405 Vancouver Mall Drive, Vancouver WA 98662 (Branches). Travel is required for this position.

Pay Range: The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.70- $28.04.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission and values by delivering exceptional service, building trusted relationships, and providing personalized financial solutions that empower members to achieve their goals. Through consultative guidance, accurate transactions, and thoughtful problem resolution, this role strengthens Peak’s vision to create financially secure, empowered communities. Rooted in authenticity, boldness, collaboration, dignity, and empathy, the Financial Solutions Guide 2 advances Peak’s purpose of expanding access to financial empowerment and independence, ensuring operational excellence and consistent service across the branch network.

What You’ll Do: 

Qualifications: 

• Minimum two (2) years of experience in retail banking, customer service, or financial services. 

Bonus Points If You Have: 

• Bilingual skills preferred.
• FiCEP, Financial Counseling Certification.

What You’ll Bring:

• Ability to perform in an environment with frequent changes and competing demands.  
• Strong communication skills with the ability to engage members and build trust.  
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.  
• Ability to problem solve and make decisions relevant to the role and experience.  
• Ability to embrace and promote a positive, collaborative work environment.  
• Ability to role model our core values.  
• Maintain confidentiality with minimal supervision.  

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by May 4th, 2026 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Olympia Branch: 1020 5th Avenue Southeast Olympia, Washington 98501 (Branches). Travel is required for this position.

Pay Range: The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.70 - $28.04

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission and values by delivering exceptional service, building trusted relationships, and providing personalized financial solutions that empower members to achieve their goals. Through consultative guidance, accurate transactions, and thoughtful problem resolution, this role strengthens Peak’s vision to create financially secure, empowered communities. Rooted in authenticity, boldness, collaboration, dignity, and empathy, the Financial Solutions Guide 2 advances Peak’s purpose of expanding access to financial empowerment and independence, ensuring operational excellence and consistent service across the branch network.

What You’ll Do: 

• Engages members warmly and professionally, creating an environment that supports meaningful conversations and proactive discovery of financial needs.
• Develops and deepens member relationships by confidently uncovering needs, presenting tailored solutions, and originating or referring products across the full suite of Peak offerings, including consumer loans, specialty accounts, protection products, and advanced digital tools. Consistently meets or exceeds assigned sales and production goals, demonstrating strong consultative selling, follow-through, and closing skills.
• Provides advanced financial guidance and empathetic problem-solving, ensuring each interaction results in improved financial confidence and expanded relationship opportunities, not only resolving concerns but actively identifying ways to add value and grow the member relationship.
• Ensures precise execution of cash handling, vault operations, and transaction processing.
• Executes complex account openings, loan applications, underwriting support, and account maintenance with accuracy and care, while positioning complementary products that align with member goals and long-term financial well-being.
• Cultivates long-term member relationships through repeated follow-up, outreach, and intentional relationship management, ensuring members feel seen, supported, and guided toward responsible financial decisions.
• Provides expert support in designated areas such as consumer lending, account portfolio growth, or business development, leveraging sales acumen and product expertise to advance branch performance.
• Maintains accurate notes on all interactions, applications, and follow-ups to ensure continuity of care, support sales tracking, and enable relationship-building across multiple channels.
• Partners with branch leadership to support escalations, team coaching moments, cross training, and branch-wide sales initiatives, helping elevate overall sales culture and performance.
• Demonstrates professionalism through ongoing skill development, active participation in training and promotional initiatives, and engagement in community events, continuously building sales capability and product mastery to support personal and branch success.
• All other duties as assigned.

When You'll Be Working: Monday- Friday: 8:45am - 5:45pm and rotating Saturdays: 9:15am - 1:45pm. Full-time 40 Hours a week. 

Qualifications: 

• Minimum two (2) years of experience in retail banking, customer service, or financial services.

Bonus Points If You Have: 

• Bilingual skills preferred.
• FiCEP, Financial Counseling Certification

What You’ll Bring:

• Ability to perform in an environment with frequent changes and competing demands.
• Strong communication skills with the ability to engage members and build trust.
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.
• Ability to problem solve and make decisions relevant to the role and experience.
• Ability to embrace and promote a positive, collaborative work environment.
• Ability to role model our core values.
• Maintain confidentiality with minimal supervision.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Applicants are encouraged to apply by April 20th, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Yelm Safeway Branch: 1109 E Yelm Ave, Yelm, Washington 98597 (Branches).

Pay Range: The target hourly pay range for this position is $20.56-$23.37. The full hourly pay range is $18.70- $28.04.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission and values by delivering exceptional service, building trusted relationships, and providing personalized financial solutions that empower members to achieve their goals. Through consultative guidance, accurate transactions, and thoughtful problem resolution, this role strengthens Peak’s vision to create financially secure, empowered communities. Rooted in authenticity, boldness, collaboration, dignity, and empathy, the Financial Solutions Guide 2 advances Peak’s purpose of expanding access to financial empowerment and independence, ensuring operational excellence and consistent service across the branch network.

What You’ll Do: 

Qualifications: 

• Minimum two (2) years of experience in retail banking, customer service, or financial services. 

Bonus Points If You Have: 

• Bilingual skills preferred.
• FiCEP, Financial Counseling Certification. 

What You’ll Bring:

• Ability to perform in an environment with frequent changes and competing demands.  
• Strong communication skills with the ability to engage members and build trust.  
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.  
• Ability to problem solve and make decisions relevant to the role and experience.  
• Ability to embrace and promote a positive, collaborative work environment.  
• Ability to role model our core values.  
• Maintain confidentiality with minimal supervision.  

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

We're always looking for great talent to join Peak Credit Union! If you don't see an open role that's a fit for your experience and career goals, we'd still love to hear from you.