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PE

Loan Support Specialist

Peak Credit Union · Remote -WA

Consumer Loan Servicing Remote Posted May 8, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 15th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This is a remote position based in or near Lacey, Washington, with periodic travel required for on‑site business needs.(Branches)

Pay Range: The target hourly pay range for this position is $24.92 - $28.32. The full hourly pay range is $22.65- $33.98.

We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position is responsible for delivering comprehensive administrative and member support throughout the entire loan life cycle, ensuring seamless service at every stage. Assists credit union departments and members with expert knowledge of loan products, core credit union functions, policies, procedures, and compliance with state and federal regulations. Plays a critical role in the loan life cycle in driving operational efficiency and member satisfaction.

What You’ll Do:

Takes action to address both direct and indirect credit disputes by reviewing and validating data, such as the Metro 2 file, core and collection software to ensure loans are accurately reported. This includes identifying, analyzing, and resolving fatal errors and anomalies within the data to maintain compliance with FCRA and CDIA guidelines.
Oversees loan modifications, reconstructions, payment reversals, and payment processing with advanced expertise in the core system.
Communicates clearly and effectively with members and frontline employees, providing transparent explanations and support to maintain smooth loan servicing operations and enhance overall member experience.
Manages insurance functions, including CPI for consumer and commercial loans, GAP, PPP, Letters of Guarantee, and storage requests. Possesses in-depth knowledge of all insurance products and a strong understanding of each loan's unique insurance requirements to ensure accurate processing and full compliance with policies and procedures.
Collaborates with insurance carriers and dealerships throughout the insurance claim process to ensure efficient and accurate claims resolution.
Handles escalated member situations with professionalism, clear communication, and a focus on mitigating risks to the credit union, ensuring timely and effective solutions while maintaining positive member relationships.
Manages the charge-off process by preparing loans and shares for transfer to a third-party collection agency, ensuring accuracy and compliance throughout. Builds and maintains a collaborative relationship with the agency, supplying essential documentation to support legal actions and judgment proceedings.
Oversees the addition of collection-related expenses, such as repossession fees, legal costs, and recoveries from collection agencies, ensuring all charges are applied correctly and do not compromise the integrity of the loan’s structure.
Handles recoveries and updates ChexSystems records when accounts are paid in full, ensuring accurate reporting and resolution.
Identifies and resolves systemic core errors to maintain data integrity and ensure smooth operations.
Manages reporting and general ledger (GL) processes, addressing discrepancies to mitigate potential risks timely.
Audits enterprise content management systems, including loan terms, to ensure accuracy and maintain documentation integrity, while ensuring compliance with consumer loan documentation standards.
Regularly reviews daily, weekly, and monthly reports, detecting inaccuracies and implementing corrective actions to ensure the accuracy of member loans and reduce future risk.
Responds to Loan Support hotline inquiries from frontline staff and members, as well as requests via email, ticketing systems, and instant messages.
Leverages expert knowledge of the core system and loan products to effectively navigate complex transactions and handle escalated situations, providing accurate, timely, and professional support.
Handles the processing of payoff checks from insurance companies, dealerships, and title companies, ensuring vehicle titles are accurately released to the appropriate recipients. Additionally, processes checks for canceled ancillary products, trustee payments, and Debt Management Plan (DMP) payments with precision and efficiency.
All other duties as assigned.

When You'll Be Working: Monday - Friday 8:30am - 5:30pm and rotating Saturdays 9:30am - 2:00pm. Full-time 40 hours a week.

Qualifications:

Minimum three (3) years financial institution experience preferred.

What You’ll Bring:

Highly skilled at identifying, troubleshooting, and resolving complex transactions while ensuring accuracy and efficiency.
Knowledge of, or ability to learn, the credit union’s core and ancillary systems to perform the job, such as Symitar, Loans PQ, and Tenemos systems.
Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction.
Knowledge and skill of a variety of office administration systems, business communications and software programs.
Knowledge of, or ability to learn federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
Skilled in executing basic mathematics and basic accounting tasks.
Ability to understand loan products, loan processing procedures, and regulatory requirements.
Ability to suggest programs and processes to improve efficiencies.
Keeping current with industry and regulatory changes and trends.
Ability to handle sensitive member information securely, maintaining strict confidentiality.
Strong communication and interpersonal skills to effectively assist members with loan inquiries, issues, and information.
Use sound judgment to resolve member issues or escalate them appropriately to ensure member satisfaction.
Ability to manage multiple loan files simultaneously and meet deadlines in a fast-paced environment.
Proficient in inputting and managing data accurately in loan processing software.
Ability to prepare and review loan documents, ensuring all necessary paperwork is completed and compliant with regulations.
Ability to analyze loan details, recognize potential risks, and offer solutions to minimize issues during the loan process.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

Ready to apply?

Apply to Peak Credit Union

PE

Peak Credit Union

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PE

Commercial Loan Officer 3

Peak Credit Union · Remote- WA & OR

Apply now

Business Services Remote Posted May 8, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 14th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position a remote role based in or near Southwest Washington or Portland, Oregon, with regular travel required for on- site events.(Branches)

Pay Range: The target annual pay range for this position is $117,216 - $133,200. The full annual pay range is $106,560 - $159,840.

We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position is responsible for developing, growing, and managing a portfolio of quality, member business loan relationships in support of the credit union’s strategic goals within the Washington and Oregon market areas.

What You’ll Do:

Identifies and develops new member business loan opportunities through a variety of networking methodologies and community involvement within the credit union’s footprint.
Develops profitable and positive networks within the business community. Assumes the responsibility for establishing and maintaining effective and professional business relationships with existing/prospective members and Centers of Influence (COI’s).
Builds a quality member business loan portfolio, by negotiating terms and conditions within the credit union’s prescribed framework and strictly adhere to all commercial lending policies and procedures while meeting federal and state regulations.
Maintains knowledge of competitor rates, programs, terms, and conditions in order to strategically present the credit union's programs.
Performs interviews and consultation with the prospective business loan member and assumes full responsibility for all aspects of the loan process, to include: collecting and reviewing the loan application and supporting financial documentation; collaboration with the Credit Analyst to provide a thorough analysis of the loan request; review of loan documentation; perform timely periodic annual term loan and risk reviews; monitor delinquencies and surface potential concerns with weakened credits.
Meets high level monthly loan production and/or profitability goals; as well as, sales activities and outbound calling goals.
Maintains the strong credit quality of the credit union’s member business lending portfolio through ongoing portfolio management.
Support a strong relationship banking culture acting as a subject matter expert in terms of product knowledge and promotion/marketing of a broad range of Peak Credit Union's products and services.
Attends and participates in all required meetings and work-related events.
Maintains the use of all assigned equipment (e.g., cell phones, desktop computers, laptops, etc.) in an acceptable manner and in accordance with the credit union procedures.
Ensures that work areas are secure and well maintained in accordance to member privacy regulations and credit union requirements.
Serves as a resource and develops positive relationships with credit union internal partners; as well as, branch personnel.
Complies with established State and Federal regulations as they pertain to transactions/tasks performed and completes necessary documentation and/or disclosures as required by law.
Acts as a mentor to commercial loan officers, assistant commercial loan officer, and other members of the department.
Performs other duties as assigned by the Regional Director of Commercial Lending.
All other duties as assigned.

When You'll Be Working: Monday - Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications:

Minimum of seven (7) years experience in a high-volume, production-oriented, commercial lending role or equivalent position. Requires valid driver's license to perform job duties.

Bonus Points If You Have:

Bachelor's Degree in Finance, Business, Economics or related field of study.
Certifications: Risk Management Association (RMA) Lending Certifications.

What You’ll Bring:

Possess a knowledge and understanding of commercial lending guidelines, regulatory procedures, processes, and laws as they pertain to the acceptance and approval of member business loans.
Knowledge of federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
Experience with investor commercial real estate, commercial & industrial lending, and business deposit products.
Proficient use and understanding of Microsoft Office products (Word, Excel, Outlook) with the ability to learn and quickly adapt to new technologies.
Strong networking and relationship management skills.
High level consultative selling skills, negotiation and presentation skills, with a history of successful outside sales experience.
Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
Ability to make recommendations on loan pricing, terms, risk grades, evaluate the liquidation value of collateral, specify sources of repayment, assess industry business and management risks, etc.
Prepare written requests for approval of member business loans that cover all regulatory and credit union requirements.
Ability to understand complex business loan requests, evaluate overall financial capacity of borrowers/guarantors, and identify strengths and weaknesses.
Entrepreneurial spirit with the ability to work successfully in a collaborative manner with other staff members.
Establish program goals and objectives that support the credit union’s strategic plan.
Ability to make recommendations on loan pricing, terms, risk grades, evaluate the liquidation value of collateral, specify sources of repayment, assess industry business and management risks, etc.
Ability to generate a high volume of new loan originations and deposits, while managing a significantly sized loan portfolio.
Establish and maintain a good rapport with management, employees, vendors and members.
Strong knowledge of commercial credit analysis including analysis of borrower financial statements, CRE investor real estate, C&I lending concepts (and construction lending knowledge preferred).
Ability to maintain a positive attitude while actively looking for ways to helps members and co-workers.
Work extended hours as required or requested by management to complete assigned projects.
Experience with and/or working knowledge of financial services loan and documentation systems (e.g. LaserPro, LOS systems, spreading software, etc.) preferred.
Direct experience in commercial lending and/or business development within the core market area preferred.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

Ready to apply?

Apply to Peak Credit Union

PE

Peak Credit Union

View all jobs →

PE

Commercial Loan Officer 2

Peak Credit Union · Remote-OR

Apply now

Business Services Remote Posted May 8, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by April 30th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position a remote role based in or near Eugene, OR, with regular travel required for on- site events. (Branches)

Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440

Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This role is responsible for developing, growing, and managing a portfolio of quality, member business loan relationships in support of the credit union’s strategic goals within the Washington and Oregon market areas.

What You’ll Do:

Identifies and develops new member business loan opportunities through a variety of networking methodologies and community involvement within the credit union’s footprint.
Develops profitable and positive networks within the business community. Assumes the responsibility for establishing and maintaining effective and professional business relationships with existing/prospective members and centers of influence (COI’s).
Builds a quality member business loan portfolio, by negotiating terms and conditions within the credit union’s prescribed framework and strictly adhere to all commercial lending policies and procedures while meeting federal and state regulations.
Maintains knowledge of competitor rates, programs, terms, and conditions in order to strategically present the credit union’s programs.
Performs interviews and consultation with the prospective business loan member and assume full responsibility for all aspects of the loan process, to include: collecting and reviewing the loan application and supporting financial documentation; collaboration with the Credit Analyst to provide a thorough analysis of the loan request; review of loan documentation; perform timely periodic annual term loan and risk reviews; monitor delinquencies and surface potential concerns with weakened credits.
Meets monthly loan production and/or profitability goals; as well as, sales activities and outbound calling goals.
Maintains the strong credit quality of the credit union’s member business lending portfolio through ongoing portfolio management.
Supports a strong relationship banking culture through superior product knowledge and promotion/marketing of a broad range of the credit union’s products and services.
Serves as a resource and develop positive relationships with all credit union partners; internal and external.
Complies with established State and Federal regulations as they pertain to transactions/tasks performed and completes necessary documentation and/or disclosures as required by law.
All other duties as assigned.

When You'll Be Working: Monday - Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications:

Minimum of five (5) years experience in a high-volume, production-oriented, commercial lending role or equivalent position. Valid driver's license to drive fleet vehicles in course of work.

Bonus Points If You Have:

Bachelor's Degree in Finance, Business, or Economics or related field of study.
Certifications: Risk Management Association (RMA) Lending Certifications.

What You’ll Bring:

Experience with investor commercial real estate, C&I lending, and business deposit products.
Possess a knowledge and understanding of commercial lending guidelines, regulatory procedures, processes, and laws as they pertain to the acceptance and approval of member business loans.
Strong networking and relationship management skills.
High level of consultative selling skills, negotiation and presentation skills, with a history of successful outside sales experience.
Ability to make recommendations on loan pricing, terms, risk grades, evaluate the liquidation value of collateral, specify sources of repayment, assess industry business and management risks, etc.
Prepare written requests for approval of member business loans that cover all regulatory and credit union requirements.
Ability to understand complex business loan requests, evaluate overall financial capacity of borrowers/guarantors, and identify strengths and weaknesses.
Entrepreneurial spirit with the ability to work successfully in a collaborative manner with other staff members.
Establish program goals and objectives that support the credit union’s strategic plan.
Work extended hours as required or requested by management to complete assigned projects.
Ability to maintain a positive attitude while actively looking for ways to helps members and co-workers.
Direct experience in commercial lending and/or business development within the core market area preferred.
Experience with and/or working knowledge of financial services loan and documentation systems (e.g. LaserPro) preferred.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

Ready to apply?

Apply to Peak Credit Union

PE

Peak Credit Union

View all jobs →

PE

Commercial Loan Officer 3

Peak Credit Union · Remote- WA

Apply now

Business Services Remote Posted May 8, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 14th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: This position a remote role based in or near Thurston or Pierce County, with regular travel required for on- site events.(Branches)

Pay Range: The target annual pay range for this position is $117,216 - $133,200. The full annual pay range is $106,560 - $159,840.

We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position is responsible for developing, growing, and managing a portfolio of quality, member business loan relationships in support of the credit union’s strategic goals within the Washington and Oregon market areas.

What You’ll Do:

Identifies and develops new member business loan opportunities through a variety of networking methodologies and community involvement within the credit union’s footprint.
Develops profitable and positive networks within the business community. Assumes the responsibility for establishing and maintaining effective and professional business relationships with existing/prospective members and Centers of Influence (COI’s).
Builds a quality member business loan portfolio, by negotiating terms and conditions within the credit union’s prescribed framework and strictly adhere to all commercial lending policies and procedures while meeting federal and state regulations.
Maintains knowledge of competitor rates, programs, terms, and conditions in order to strategically present the credit union's programs.
Performs interviews and consultation with the prospective business loan member and assumes full responsibility for all aspects of the loan process, to include: collecting and reviewing the loan application and supporting financial documentation; collaboration with the Credit Analyst to provide a thorough analysis of the loan request; review of loan documentation; perform timely periodic annual term loan and risk reviews; monitor delinquencies and surface potential concerns with weakened credits.
Meets high level monthly loan production and/or profitability goals; as well as, sales activities and outbound calling goals.
Maintains the strong credit quality of the credit union’s member business lending portfolio through ongoing portfolio management.
Support a strong relationship banking culture acting as a subject matter expert in terms of product knowledge and promotion/marketing of a broad range of Peak Credit Union's products and services.
Attends and participates in all required meetings and work-related events.
Maintains the use of all assigned equipment (e.g., cell phones, desktop computers, laptops, etc.) in an acceptable manner and in accordance with the credit union procedures.
Ensures that work areas are secure and well maintained in accordance to member privacy regulations and credit union requirements.
Serves as a resource and develops positive relationships with credit union internal partners; as well as, branch personnel.
Complies with established State and Federal regulations as they pertain to transactions/tasks performed and completes necessary documentation and/or disclosures as required by law.
Acts as a mentor to commercial loan officers, assistant commercial loan officer, and other members of the department.
Performs other duties as assigned by the Regional Director of Commercial Lending.
All other duties as assigned.

When You'll Be Working: Monday - Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications:

Minimum of seven (7) years experience in a high-volume, production-oriented, commercial lending role or equivalent position. Requires valid driver's license to perform job duties.

Bonus Points If You Have:

Bachelor's Degree in Finance, Business, Economics or related field of study.
Certifications: Risk Management Association (RMA) Lending Certifications.

What You’ll Bring:

Possess a knowledge and understanding of commercial lending guidelines, regulatory procedures, processes, and laws as they pertain to the acceptance and approval of member business loans.
Knowledge of federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
Experience with investor commercial real estate, commercial & industrial lending, and business deposit products.
Proficient use and understanding of Microsoft Office products (Word, Excel, Outlook) with the ability to learn and quickly adapt to new technologies.
Strong networking and relationship management skills.
High level consultative selling skills, negotiation and presentation skills, with a history of successful outside sales experience.
Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
Ability to make recommendations on loan pricing, terms, risk grades, evaluate the liquidation value of collateral, specify sources of repayment, assess industry business and management risks, etc.
Prepare written requests for approval of member business loans that cover all regulatory and credit union requirements.
Ability to understand complex business loan requests, evaluate overall financial capacity of borrowers/guarantors, and identify strengths and weaknesses.
Entrepreneurial spirit with the ability to work successfully in a collaborative manner with other staff members.
Establish program goals and objectives that support the credit union’s strategic plan.
Ability to make recommendations on loan pricing, terms, risk grades, evaluate the liquidation value of collateral, specify sources of repayment, assess industry business and management risks, etc.
Ability to generate a high volume of new loan originations and deposits, while managing a significantly sized loan portfolio.
Establish and maintain a good rapport with management, employees, vendors and members.
Strong knowledge of commercial credit analysis including analysis of borrower financial statements, CRE investor real estate, C&I lending concepts (and construction lending knowledge preferred).
Ability to maintain a positive attitude while actively looking for ways to helps members and co-workers.
Work extended hours as required or requested by management to complete assigned projects.
Experience with and/or working knowledge of financial services loan and documentation systems (e.g. LaserPro, LOS systems, spreading software, etc.) preferred.
Direct experience in commercial lending and/or business development within the core market area preferred.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

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Director of Contact Center

Peak Credit Union · Remote - WA & OR

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Contact Center Remote Posted Apr 29, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 5th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches) Travel is required for this position.

Pay Range: The target annual pay range for this position is $164,736 - $187,200. The full annual pay range is $149,760 - $224,640.

Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position leads the strategy and operations of the Contact Center, ensuring exceptional service across multiple communication channels, including phone, chat, and secure email. Collaborates with senior leadership and various departments to align the Contact Center’s goals with the overall objectives of the Credit Union. Leads all inbound teams, workforce management, quality assurance, systems administration, vendor relationships, and fosters collaboration across departments to optimize efficiency and enhance member loyalty.

What You’ll Do:

Develops and executes the strategic vision for the Contact Center, aligning with the Credit Union's mission, vision, values and objectives.
Initiates and drives department and enterprise-wide projects.
Leads and develops the Contact Center Team, establishing performance metrics/KPIs, sales goals, coaching and recognition practices, and a player lead culture of excellence, innovation, employee feedback, continuous learning and employee development, and process improvement.
Champions a member-centric approach to deliver exceptional service and strengthen member loyalty across all channels.
Establishes and maintains a quality assurance program, leveraging speech analytics and QA data to identify trends, remove member friction points and inform training and process improvement.
Develops and implements standard operating procedures, ensuring consistency and efficiency in service delivery.
Oversees the Contact Center budget, ensuring cost-effective operations while maintaining high service standards.
Leads workforce management, including planning, scheduling, resource allocation, real-time adherence and forecasting to ensure appropriate staffing, coverage, and service levels.
Leverages technology to streamline operations, improve service delivery, mitigate risk, ensure effective system integration and data flow across Contact Center platforms. Stays current on industry trends to continuously enhance tools and processes.
Manages vendor relationships, service levels and costs, negotiates contracts and agreements to ensure best value and service.
Serves as a key point of contact for Contact Center-related matters, representing the department in meetings and strategic discussions.
Identifies and mitigates operational risks ensuring compliance with regulatory requirements and industry standards. Must maintain contingency plans to support business continuity.
All other duties as assigned.

When You'll Be Working: The Contact Center operates Monday- Friday 8:00am - 6:00pm and Saturdays 9:30am- 2:00pm.

Qualifications:

A minimum of seven (7) years of experience in contact center preferably in a credit union or other financial institution. Minimum of five (5) years in a management role overseeing workforce management, strategy, quality assurance, and systems administration. Equivalent combination of education and experience will be considered.
Bachelor's Degree in Business Administration, Management, or a related field of study.

Bonus Points If You Have:

Master's Degree in Business Administration, Management, or a related field of study.
Certifications: CUNA Management School

What You’ll Bring:

Experience with multi-channel support, including phone, chat, and secure email.
Strong understanding of contact center operations, best practices, and industry standards.
Excellent strategic planning, organizational, and problem-solving skills.
Proficiency in contact center technologies, including Ai, telephony, call routing, chat, secure email, QA and Workforce Management principles and software.
Demonstrated commitment to continuous improvement and member satisfaction.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

Ready to apply?

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Senior Fraud & Dispute Specialist

Peak Credit Union · Remote - WA & OR

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Fraud Services Remote Posted Apr 28, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 5th, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches)

Pay Range: The target hourly pay range for this position is $33.17 - $37.69. The full hourly pay range is $30.15 - $45.23.

Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:
This position acts as the lead resource for other Fraud Team members as well as other operational areas within credit union. Minimizes the credit union’s exposure to loss from fraudulent activity. Handles a high volume of card fraud and merchant dispute-related issues and processes card fraud and card dispute claims. Follows all procedures and instructions for professional investigations and resolution of credit union fraud disputes and recommends procedure revisions.

What You’ll Do:

Processes complex VISA chargeback items, disputes and may include additional specialization including check, ATM, online banking, fraud and scams.
Provides guidance on fraud trends affecting the credit union and financial industry, identifying and recommending fraud preventative measures and rules to management for review.
Reviews daily vendor reports of fraud risks and provides management with recommended adjustments to rules and implements in systems if approved.
Researches and analyzes aggregate account activity using various resources and tools to detect potentially fraudulent activity and takes appropriate action, including recommending Risk Services Manager (RSM) rules and other mitigation efforts to management for review.
Assists with fraud case management processes in implementing new system processes and enhancements under the direction of management. Supports system testing efforts as directed.
Responsible for updating Case Management System forms, letters and dispute questionnaires.
Balances and reports fraud, dispute and charge-off related general ledger accounts and completes Card Claim Insurance reporting on a monthly basis.
Analyzes members accounts to identify fraudulent card activity.
Monitors Case Management System to include Reg E/Reg Z, regulatory, security, audit, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program requirements.
Monitors digital chat channels for Fraud related cases and assigns appropriately.
Refers Suspicious Activity Reports and file police reports/restitution requests when necessary.
Act as support for other departments and branches regarding escalated and complex fraud concerns. Answers and solves more complex membership issues over various channels regarding fraudulent activity. Completes dispute forms applicable for various merchants and claim types.
Identifies opportunities to perform Card Claim and Centrex training, for internal team members and branches.
Creates training material that is utilized for front line staff.
Maintains well-developed working knowledge of card and fraud services; keeps up to date and requests additional training and/or development as needed.
Provides the highest level of member service, confidentiality, and discretion to effectively and efficiently resolve claims.
Analyzes credit union practices to minimize losses due to fraud, forgery and unauthorized access.
Assists with reporting relating to the Fraud and Financial Investigations and Risk Management departments, as directed.
All other duties as assigned.

When You'll Be Working: Monday- Friday 8:00am - 5:00pm. Full-time 40 hours a week.

Qualifications:

Minimum of four (4) years of previous financial institution experience with Visa dispute and fraud claims.

Bonus points if you have one or more of the following certifications:

Association of Certified Fraud Examiners (ACFE), Certified AML and Fraud Professional (CAFP), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS), Visa Dispute Resolution Professional Certification, Advanced Visa Dispute Resolution Professional Certification.

What You’ll Bring:

Effectively perform complex investigations relating primarily card fraud, merchant dispute cases, fraud trends, contained events, or individuals. Ability to explore and understand the subject of the complex investigations and being able to reach a conclusion based on the
investigation and provide suggested next steps.
In-depth knowledge of Reg E/Reg Z regulations, as well as compliance with the Bank Secrecy Act and Customer Identification Program.
Demonstrated ability to apply complex investigative techniques: interviewing, validating information, and preparing clear and concise reports.
Demonstrated ability to document, correlate, and present data as a report to summarize any investigation and support any conclusions reached and proposed next steps.
Ability to understand and utilize assigned systems, including Verafin, VISA DPS, Falcon, Centrix and Fraud & Dispute processes.
Demonstrated knowledge of principles and processes for providing member services, including member needs assessment, meeting service standards and evaluation of member satisfaction.
Establishing and maintaining effective working relationships with department managers, branch managers, employees, vendors, and members.
Performing job functions independently or with limited supervision and work effectively either on own or as part of a team as well acting as subject matter expert.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

Ready to apply?

Apply to Peak Credit Union

PE

Peak Credit Union

View all jobs →