PURPOSE OF POSITION:

This full-time position is responsible for overseeing warehouse operations and the flow of materials, from receipt of components through production support to final product shipment. The role ensures inventory accuracy, efficient material handling, and on-time delivery to support production and customer commitments.

RESPONSIBILITIES:

· Maintain control and accuracy over all inventories (raw material, WIP, finished goods), including material transactions, warehouse operations, and receiving activities.

· Coordinate with the Supply Chain Manager to ensure all components and materials are delivered to support the production process.

· Lead and coordinate daily warehouse operations, including receiving, inventory management, storage, and delivery to point of use to ensure efficient and accurate material flow.

· Establish and implement methods and best practices related to inventory control, material flow, and warehouse processes.

· Support production scheduling activities by monitoring material availability, tracking production progress, and identifying potential constraints.

· Coordinate with the Supply Chain manager and Quality Manager to implement, and manage systems to evaluate, monitor and report supplier scorecard performance.

· Coordinate with the Supply Chain Manager and Quality Manager to resolve vendor return material authorizations in a manner which supports the production schedule.

· Responsible for accuracy of inventory counts by implementing and managing, in conjunction with Finance, an inventory control system, capable of identifying discrepancies in inventory counts and taking corrective action to guard against future inconsistencies.

· Participate as a member of the operations team in making cross-functional operational decisions.

· Maintain a safe and healthy work environment by implementing, maintaining and aligning company policies that adhere to local, state and federal environmental, health and safety regulations.

QUALIFICATIONS:

· Bachelor’s degree in supply chain management, logistics, business or a related discipline.

· 4+ years’ experience in inventory control, warehouse operations, logistics, or supply chain within a manufacturing environment

· Demonstrated experience designing, implementing and managing lean warehouse and material replenishment systems 

· Experience working with ERP/MRP systems for inventory and materials planning (e.g., SAP, Oracle, Infor Syteline experience is a huge plus)

· Certifications optional but beneficial: APICS Certified in Production and Inventory Management (CPIM), Certified Supply Chain Professional (CSCP), Six Sigma or Lean Manufacturing certification

REQUIRED SKILLS:

· Strong understanding of inventory management systems and processes.

· Ability to work in and with an ERP/MRP system

· Strong analytical skills for inventory management, material tracking, and operational performance

· Familiarity with manufacturing processes and timelines.

· Demonstrated problem solving, quantitative analysis, and analytical abilities

· Proactive communicator who can clearly articulate business results and department needs

· Strong leader with a proactive, positive attitude, and a strong sense of self-motivations, accountability, and responsibility

· Proven ability to manage multiple projects with competing deadlines

SUPERVISION OF PERSONNEL:

· Warehouse Supervisor

· Stock Control Specialists

· Logistics Coordinator

· Logistics Specialists

· Woodshop personnel

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 90% Walking/Standing – 10%

Lifting: Occasionally lift up to 15 lbs.

Bend: Ability to bend, squat, crawl and climb.

Vision: Long periods of close work on computer screen

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space and exposure to outdoor conditions such as excessive cold, excessive heat, noise/vibration and dust.

PURPOSE OF POSITION:

The Occupational Health Nurse oversees employee health case management and coordinates care with providers to support recovery and return to work after injury or illness. Reporting to EHS, this role collaborates with HR, Worker’s Comp, and site leadership. Responsibilities include administering first aid, assessing the need for further care or medical assessment, case management, audiometric scheduling, reviewing respirator medical questionnaire evaluations,  fit-for-duty evaluations, ergonomic assessments, and health education initiatives. The nurse will follow defined occupational health programs and policies. Prior experience in occupational health within manufacturing or field operations is required. Strong clinical judgment, organizational, and documentation skills are essential. This is an on-site role based in Jacksonville.

ESSENTIAL FUNCTIONS:

• Provide medical care, triage for injured/ill employees in the Jacksonville facilities
• Coordinate care, follow-up appointments, restrictions and return to work between employees, HR and local established occupational health providers.
• Participate in evaluations with EHS for work-relatedness determinations
• Coordinate medical monitoring related to noise exposure or respiratory protection
• Wellness program coordination with HR including development wellness educational campaigns

COMPETENCIES:

• Works effectively and communicates clearly with HR, EHS, Worker’s Comp coordinators, and leadership.
• Manages sensitive health or return-to-work discussions with professionalism and empathy.
• Manages multiple cases and administrative duties efficiently.
• Keeps current with occupational health best practices and emerging workplace health trends.
• Upholds ethical nursing standards and builds trust with employees and management.
• Responds effectively to changing environments, priorities, and health challenges.
• Promotes a culture of health and safety across the organization.
• Designs and delivers employee health and safety education programs.
• Acts as a liaison between workers, supervisors, and healthcare providers to promote health and wellness.

EDUCATION AND EXPERIENCE:

• Registered nurse licensed in one of the Nursing License Compact states
• Occupational health nurse certification including COHN, COHN-S and/or CM
• 3-5 years occupational health experience

• Detailed case management, excellent observational and triage skills
• Able to maintain composure and work effectively under emergency situations
• Strong knowledge of OSHA Recordkeeping standard and industrial health standards
• Employee health experience
• Able to conduct evaluations or assessments of work activities in facilities wearing PPE (safety shoes, safety glasses, gloves as needed)
• Current, certified Red Cross First Aid and AED trainer a plus
• Experience in ergonomic evaluations desired
• Exempt employees are expected to work as many hours as is necessary to complete their job responsibilities. This may require they work more than eight hours a day and more than five days or 40 hours per week. Thorough compliance knowledge

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

            Activities:         Sitting – 50%               Walking/Standing – 50%

            Lifting:             Continuously lift up to 50 lbs.

            Bending:          Must be able to bend, squat, and climb.

Vision:             Long periods of close work on computer screens

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking a Quality Systems Technician for our Jacksonville FL. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations.

Please note: This position requires 100% in-office presence in our Jacksonville offices and does not offer remote work.

Key Responsibilities:

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and escalate recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality-related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
• Ability to develop & update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. 
• Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred.

Qualifications:

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• ⁠Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is considered an asset.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem-solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail-oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Working Conditions:

• Split between office and shop floor environments.
• May require light hands-on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking a Quality Systems Technician for our Surrey, B.C. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations. 

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities:

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and escalate recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality-related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
• Ability to develop & update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. 
• Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred.

Qualifications:

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• ⁠Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is considered an asset.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem-solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail-oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Working Conditions:

• Split between office and shop floor environments.
• May require light hands-on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation Range: CAD $25.00 - $33.00/hr] 

Position Summary

The AutoCAD Administrator is responsible for the support the development, maintenance, and continuous improvement of IEM’s AutoCAD standards, symbol libraries, and design blocks. Being part of CAD team that will own the AutoCAD library, drives standardization across the organization, and ensures CAD tools enable engineering efficiency, accuracy, and innovation. Response to any AutoCAD users request for help and deliver help in a timely fashion.

Key Responsibilities

• Part of team that will Manage IEM’s CAD library, including development of standardized symbols, design blocks, templates, and drawing tools to support engineering productivity.
• Able to create and edit documentation, and enforcement of IEM-wide CAD standards, consolidating best practices from all locations into a unified, well-documented system.
• Partner with engineering, mechanical design, and production teams to develop and maintain libraries of standard layouts for repeatable IEM products, panel arrangements, and wiring diagrams.
• Work with Documentation department to drive innovation in CAD workflows, identifying and implementing improvements to reduce design time, minimize errors, and improve manufacturing readiness.
•  Maintain and update physical component layout drawings, wiring symbols, and diagram standards to reflect current product offerings and best practices.
• Develop training programs and provide guidance to engineers and CAD users on best practices, new tools, and updates to CAD standards.
• Experience using SharePoint for documents and AutoCAD file management.
• Ability to create, edit, and maintain AutoLISP routines

Competencies

• Expert-level proficiency in AutoCAD and/or DRAFTSIGHT, including advanced Dynamic block creation and editing, attribute management, and template development.
• Demonstrated ability to create, document, and implement CAD standards across multiple teams and locations.
• Ability to install and configure AutoCAD using IEM-standard customized installations, including setup of company-specific file paths and resource mappings on new user workstations.
•  Experience with AutoCAD Electrical and/or SolidWorks Electrical is desirable.
• Excellent organizational skills with the ability to manage multiple initiatives concurrently.
• Effective communicator, able to train, mentor, and influence adoption of new standards and processes across all levels of the organization.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) for documentation, training materials, and reporting.

Qualifications

• Bachelor’s degree in technical field, engineering discipline, or equivalent professional experience.
• Minimum of 5 years’ experience in CAD management, library development, or related role in a manufacturing or engineering environment.
• Proven experience implementing and managing AutoCAD standards across multiple teams.
• Experience in electrical or mechanical equipment manufacturing is highly preferred.
• Familiarity with process documentation and training program development is a plus.

Position Summary

Industrial Electric Manufacturing (IEM) is seeking an experienced Director of Facilities & Infrastructure to lead facilities operations, maintenance programs, and infrastructure initiatives across a multi-site manufacturing network.

This role is responsible for executing facilities strategies that support operational performance, asset reliability, and workforce growth. The Director will partner with senior leadership to ensure consistency, compliance, and efficiency across all locations while driving continuous improvement and standardization.

Key Responsibilities

Facilities Strategy & Execution

- Support development and execution of a multi-site facilities strategy aligned with company growth objectives.

- Drive standardization of facilities management processes, systems, and performance metrics.

- Contribute to capacity planning efforts to support production demands and site expansion.

- Provide input on site evaluations, expansions, and footprint optimization initiatives.

Multi-Site Operations & Maintenance

- Oversee day-to-day facilities maintenance and infrastructure operations across multiple manufacturing sites.

- Implement preventative and predictive maintenance programs to improve uptime and reliability.

- Establish and monitor facility performance KPIs and reporting across locations.

- Support energy management, sustainability efforts, and cost optimization initiatives.

Construction & Capital Projects

- Manage execution of capital projects including facility upgrades, renovations, and expansions.

- Ensure projects are completed on time, within budget, and aligned with operational requirements.

- Coordinate with contractors, architects, engineers, and internal stakeholders.

- Track and report on capital expenditures and project progress.

Compliance, Safety & Risk Management

- Ensure facilities comply with OSHA, environmental, and regulatory requirements.

- Partner with EHS and Operations teams to maintain safe working environments.

- Support business continuity and disaster recovery planning.

- Implement and maintain infrastructure risk mitigation practices.

Financial Management

- Manage site-level and regional facilities budgets (operating and capital).

- Identify cost-saving opportunities through vendor management, energy efficiency, and process improvements.

- Support budget planning and forecasting activities.

Leadership & Team Development

- Lead and develop facilities managers and site-level teams.

- Drive accountability, performance management, and continuous improvement.

- Promote a culture of safety, reliability, and operational excellence.

Qualifications

- Bachelor’s degree in Engineering, Construction Management, Facilities Management, or related field.

- 8–12 years of experience in facilities, infrastructure, or industrial operations.

- Experience managing facilities across multiple sites or a large, complex site.

- Demonstrated success supporting capital projects and maintenance programs.

- Strong understanding of building systems, utilities, and regulatory compliance.

- Financial acumen with experience managing budgets and cost control initiatives.

- Willingness to travel to support site operations.

Core Competencies

- Multi-site facilities operations

- Maintenance & reliability programs

- Capital project coordination

- Process standardization

- Vendor & contractor management

- Regulatory compliance

- Continuous improvement

Position Summary 

The AI Implementation Lead is the Data Team's hands-on builder, deploying AI solutions where Data Team work meets the business. The ideas are coming faster than the implementation; this role exists to close that gap. The work spans agents, plug-ins, applications, integrations, and whatever form the use case calls for. You will scale IEM's existing AI-native infrastructure (Claude Code in daily use, multiple local MCP servers wired to production data systems, an internal multi-agent portfolio across analytics and operations, and an established AI-assisted development culture) from a director-led prototype into a Data Team production platform. This role works in coordination with IEM's Enterprise AI team, which sets enterprise AI strategy and policy; the AI Implementation Lead applies that framework to the solutions you build rather than authoring it. This is the first dedicated AI engineer on the Data Team, offered with track flexibility as either a principal individual contributor or a hands-on people leader managing 2 to 4 engineers as the function scales. 

Ideal Candidate Profile 

You have 5+ years of software engineering experience with hands-on AI and agentic system development. You have built agents, plug-ins, or AI applications that real organizations have used, not coursework or POCs. You think first about the use case and the user, then about the system, then about the model. You write production code yourself and pride yourself on building solutions that actually get adopted. You partner naturally with non-technical stakeholders, translating fuzzy AI ideas into deployed solutions and surfacing the questions behind the questions. You are comfortable working with modern agent tooling such as Claude Code, MCP, LangGraph, Mastra, or Pydantic AI, and you treat AI-assisted development as a daily multiplier for engineering, governance, documentation, and adoption work. You have a working knowledge of AI governance and security including prompt injection mitigation, data leakage prevention, and model risk. You are excited about defining a new function inside a Data Team that already has the foundation in place. 

Key Responsibilities 

• AI Solution Deployment: Build agents, plug-ins, applications, and integrations as use cases emerge from the Data Team's work and the partners it supports 

• Agent Development: Design and develop custom agents and agent harnesses, including MCP servers, orchestration logic, prompt engineering, and eval scaffolding. Agents are the centerpiece of the function. 

• Vendor AI Extension: Build on top of Salesforce Einstein, Tableau Pulse-AI, ETQ-AI, Fellow.ai, and the data-platform AI capabilities IEM brings on next 

• Solution Discovery: Run intake conversations with internal partners to surface high-value AI use cases, pressure-test feasibility against existing tooling, and prioritize the implementation roadmap 

• AI Governance and Security: Build with data leakage prevention, prompt injection mitigation, and model risk as first-class concerns, in alignment with IEM's broader AI policy framework 

• Adoption and Enablement: Train users, write documentation, and run enablement programs so the AI solutions you deliver get used by the people they were built for 

• Cross-Functional Delivery: Coordinate with the internal teams the Data Team serves through build and rollout, keeping stakeholders aligned as solutions move from idea to deployment 

• Documentation: Maintain design notes, integration docs, and runbooks for the AI solutions you deliver so the team can support and extend your work 

• AI-Assisted Development: Use modern AI coding tools such as Claude Code and Cursor as part of your daily practice, setting the standard for the rest of the Data Team 

• Team Leadership: If filling the people-leader track, hire, coach, and grow a small team of AI engineers as the function scales 

• Engineering Standards: Participate in code reviews, follow Git workflows and CI/CD practices, and contribute to evolving the team's AI engineering conventions 

• Continuous Learning: Stay current with the rapidly evolving AI tooling landscape, bringing ideas back to the team and helping raise the bar over time 

Qualifications 

• Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, or a related technical field, or equivalent professional experience 

• 5+ years of software engineering experience, with at least 2 years building AI or agentic systems used by a real organization 

• Direct experience building agents, plug-ins, or AI applications used in a real working environment, not coursework, prototypes, or POCs 

• Hands-on experience with modern agent tooling such as Claude Code, MCP (Model Context Protocol), LangGraph, Mastra, Pydantic AI, or comparable frameworks 

• Strong programming skills in Python, including async patterns, type hints, and testing 

• Working knowledge of large language model APIs (Anthropic, OpenAI, or comparable), with hands-on prompt engineering, evaluation, and iteration on production prompts 

• Working knowledge of AI governance and security including prompt injection mitigation, data leakage prevention, model risk, and vendor review 

• Track record of driving adoption of AI or technical solutions with users outside the immediate engineering team 

• Strong written and verbal communication skills with the ability to explain technical AI concepts to non-technical stakeholders and to gather requirements from business users 

• Comfortable with Git version control, code review, and modern engineering workflows including CI/CD 

• Self-motivated with the ability to work independently in a remote environment while collaborating effectively across a distributed team 

• Preferred: People leadership experience including managing 2 to 5 engineers and running technical hiring 

• Preferred: Experience extending vendor AI platforms in the data and analytics ecosystem (Salesforce Einstein, Tableau Pulse-AI, BI vendors, vertical SaaS) 

• Preferred: Mid-market or operational and manufacturing context, vs. a purely big-tech background 

• Preferred: Familiarity with manufacturing systems such as Infor Syteline, ERP platforms, or shop floor and quality systems 

Location 

Fully remote within the United States. May require up to 10% travel to IEM facilities for team collaboration, project kickoffs, and stakeholder meetings. 

Application Engineering Co-Op

Location: Surrey, BC

May 2026 – August 2026

Position Summary

Industrial Electric Mfg. (IEM) is seeking a motivated Electrical Engineering Co-Op student to support IEMs Applications Technical Services Engineering team. This is a hands-on opportunity to gain practical experience in electrical utility requirements and the effects on a manufactures design requirement. The Electrical Engineering Co-Op will assist our Technical Services Team with a complete review / overhaul of applicable utility standards that are documented within IEMs standard practices. These utility companies are primarily in America but will include limited Canadian Utilities. Other data management, and documentation, tasks can be assigned if time allows.

Key Responsibilities

1. Assist with the organization and maintenance of engineering documentation and reference materials.
2. Contact utilities to gain access to their latest Electrical Service Agreements.
3. Perform other duties as assigned by the assigned Engineering Manager.

Qualifications

• Currently studying Electrical Engineering at an accredited University

Location: US Remote

Reports To: Manager of Business Intelligence

Salary Range: $120,000 - $140,000

Position Summary:

We're looking for a BI Developer who speaks the language of the shop floor. You'll be embedded with our manufacturing teams in Jacksonville, Vancouver, and Fremont; turning raw production data into the dashboards and insights that plant managers and operations leaders rely on every day to keep lines moving and quality high.

This isn't a back-office analytics role. You'll be deep in throughput data, downtime root causes, scrap trends, and on-time delivery metrics, and you'll build the tools that make those numbers actionable in real time.

Key Responsibilities:

· Own end-to-end development of Tableau dashboards tracking manufacturing KPIs — throughput, cycle time, OTD, scrap rates, WIP, capacity, and backlog.

· Work with Data Engineering to build and maintain Snowflake/dbt data models that unify ERP, MES, and shop floor systems into a single source of truth for operations leadership.

· Sit alongside plant managers and production supervisors to understand their toughest data problems and build solutions they'll use.

· Design and lead Tableau training programs for manufacturing and ops staff, turning data skeptics into daily dashboard users.

· Support lean and continuous improvement initiatives with data, identifying waste, modeling capacity scenarios, and tracking kaizen results.

Qualifications:

· 3+ years of BI experience in a manufacturing or industrial environment, you understand production workflows, not just data models.

· Advanced Tableau skills. A plush would be to have a portfolio of manufacturing KPI dashboards (throughput, OEE, quality, delivery).

· Strong SQL and Snowflake skills; hands-on experience with ETL tools and ERP/MES data sources.

· Ability to translate shop-floor conversations into data requirements, and present findings back in plain language.

· Lean/Six Sigma exposure or genuine curiosity about operational efficiency is a plus.

· Bachelor's degree in Data Analytics, Operations, Engineering, or a related field.

Why IEM

At IEM, analytics isn't a support function, it's a competitive advantage. You'll have direct access to operations leaders and real influence over how our plants run. If you want your work to matter on the manufacturing floor, not just in a report, this is your role.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Position Summary

The Accounts Payable Specialist is responsible for performing basic accounting functions which require knowledge of accounts payable to print, review, reconcile and to allocate to job costs and vouchers into the accounting system expense reports and UPS weekly voucher billings, LTL freight invoices in a multi-site system. In this role you will also help with various audits, month-end and year-end close (as needed).

Key Responsibilities

• Review vendor invoices, match to purchase orders and packing slips, research and resolve discrepancies, and voucher into the accounting system.
• Reconcile and post accounts payable batches in accounting system.
• Print, review, reconcile, allocate to job costs, and voucher into the accounting system expense reports for field service jobs.
• Reconcile and voucher weekly UPS billings into the accounting system.
• Review and voucher LTL freight invoices, both internal and intercompany, into the accounting system.
• Review and voucher multi-site utility invoices into the accounting system.
• Assist purchasing department employees with transactions when required.
• Print and obtain authorized signatures on all accounts’ payable checks.
• Upload all AP documents to electronic filing system.
• Assist with month end and year end close as requested.
• Assist with various audits as requested.

Supervision of Personnel

• This role will not be responsible for supervision/management of other people.

Qualifications

• High School Diploma or GED required
• 2+ years of administrative support experience in an accounting-related role within a manufacturing, industrial, or site-based environment.
• Excellent written and verbal communication skills, with the ability to translate complex financial data into clear, actionable insights for non-finance stakeholders.
• High level of personal effectiveness with strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced onsite environment
• Strong understanding of accounting principles (GAAP) and their application within the Accounts Payable function.
• Demonstrated experience supporting cash flow management, payment forecasting, and working capital optimization.
• Knowledge of internal controls, audit compliance, and financial policies related to Accounts Payable operations.
• Proven ability to identify and implement process improvements, automation initiatives, and financial efficiencies within AP processes.
• Proficiency in ERP systems and accounting software (such as Infor SyteLine, SAP, Oracle, NetSuite, or similar financial systems).
• Demonstrated high level of ethical conduct, integrity, and professionalism in handling confidential financial and operational information
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications (e.g., Outlook, Word, PowerPoint), with demonstrated experience utilizing ERP and other accounting/financial systems to support reporting, analysis, and day-to-day financial operations.

Preferred

• 2+ years of progressive accounting experience, preferably within a manufacturing, industrial, or site-based environment, with demonstrated responsibility within Accounts Payable processes.

Location

• The position is a 100% on-site role in our Jacksonville, Florida facility, but may require up to 10% travel to IEM facilities, supplier sites, compliance audits, team off-sites or conferences. This position is not available for California residents.

Position Summary

Responsible for the Electrical Design Engineering team based in Jacksonville, FL driving excellence in the development of custom electrical switchgear solutions. This role is responsible in bridging design and manufacturing, ensuring that engineering outputs—primarily dual-purpose customer submittal and production drawings—meet the needs of our local manufacturing facilities.

Key Responsibilities

• Drives continuous improvement culture, driving up quality of engineering and product deliverables
• Assigns customer orders to engineering staff; works closely with engineers to ensure they are meeting deadlines and communicating delays.
• Reviews drawings and BOM to be built at the local manufacturing facility to ensure they are complete, accurate and contain all necessary information.
• Takes accountability for the performance of all design engineers. Instills and encourages a sense of personal and professional accountability in engineering staff.
• Provides instruction, training, coaching and mentorship for design engineers.
• Ensures engineers are following IEM processes and applying standard components/designs whenever possible.
• Works with the director of engineering and local management to promptly address staff or process deficiencies.
• Helps facilitate factory tours, witness tests, and technical meetings.
• Supports high level testing of IEM products and systems in the local test facility
• Routinely walks the factory floors at local plants to work with production teams and inspect equipment in progress. Follow up with necessary parties as needed.
• Travel to customer sites or other IEM facilities occasionally for engineering surveys, training, engineering department meetings, technical project meetings, or other project related business. Travel should not exceed 15%.

Qualifications

• Four year college degree in Electrical Engineering
• At least 5 years of experience in design engineering related to switchgear, power generation equipment, custom control systems or similar
• At least 2 years of experience in a leadership role providing mentorship to design engineers.
• Leadership
• Strong Technical Capability
• Power engineering as it relates to LV and MV switchgear from 120V to 38kV
• Design of custom control systems with automation elements within power products
• Understanding NRTL certifications and UL listings
• Functional testing

Purpose of the Position:

IEM is currently seeking a Continuous Improvement Engineer for our Surrey, B.C. locations and will report into our Continuous Improvement manager. Join our transformation journey as a lean professional supporting kaizen activities, standard work documentation, and data-driven process improvement. This is a hands-on role ideal for candidates with a passion for lean manufacturing and a desire to grow in a structured CI environment.

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities:

• Support cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving and strategic growth/ capacity initiatives
• Assist in the implementation of tools and processes across operations, supply chain, engineering, and commercial functions
• Develop internal capability by supporting the training and coaching team members/ leaders in lean thinking, daily management and continuous improvement practices
• Create improvement roadmaps based on assessments of the business system maturity
• Enable teams to embrace standardization, accountability, and data-driven decision making
• Identify and document internal best practices

Qualifications:

• Bachelor’s degree in Engineering, Business, Operations, or a related field; MBA or Master’s preferred
• 3-5 years of progressive experience in a manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment
• Deep understanding of Lean Principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem solving)
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives
• Understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong facilitation, project management and communication skills
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Purpose of the Position:

IEM is currently seeking a Senior Continuous Improvement Engineer for our Surrey, B.C. locations and will report into our Continuous Improvement manager. Join our transformation journey as a lean professional supporting kaizen activities, standard work documentation, and data-driven process improvement. This is a hands-on role ideal for candidates with a passion for lean manufacturing and a desire to grow in a structured CI environment.

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities:

• Plan & lead cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving and strategic growth/ capacity initiatives
• Drive the implementation of tools and processes across operations, supply chain, engineering, and commercial functions
• Develop internal capability by training and coaching team members/ leaders in lean thinking, daily management and continuous improvement practices
• Create and execute improvement roadmaps based on assessments of the business system maturity
• Enable teams to embrace standardization, accountability, and data-driven decision making
• Identify, document and disseminate internal best practices

Qualifications:

• Bachelor’s degree in Engineering, Business, Operations, or a related field; MBA or Master’s preferred
• 7–10+ years of progressive experience in a manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment
• Proven understanding of Lean Principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem solving)
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives
• Proven understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong leadership, communication, and project management skills, with a track record of cross-functional collaboration and mentoring junior engineers
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

PURPOSE OF POSITION:

The purpose of the Continuous Improvement Engineer, IEM360 role is to provide high-impact support role responsible for deploying and sustaining our enterprise-wide operating system across functions and sites. Modeled on world-class systems such as the Danaher Business System and Crane Business System, IEM360 is IEM’s framework for driving continuous improvement, lean enterprise transformation, and strategic execution. The IEM360 CI Engineer partners with functional and plant leaders to drive measurable improvements in Safety, Quality, Delivery, Cost, and Growth.

SUPERVISORY RESPONSIBILITIES:

• This position has no direct supervisory responsibilities.
• The position requires collaboration with other roles to drive measurable improvements in Safety, Quality, Delivery, Cost, and Growth.

ESSENTIAL FUNCTIONS:

• Lead IEM360 Deployment: Drive the implementation of IEM Business System tools and processes across operations, supply chain, engineering, and commercial functions, ensuring alignment with strategic objectives.
• Kaizen Facilitation: Plan, lead, and coach cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving, and strategic growth/capacity initiatives.
• Capability Building: Develop internal capability by training and coaching team members and leaders at all levels in lean thinking, daily management, and continuous improvement practices.
• Business System Maturity: Assess business system maturity across plants and functions; create and execute improvement roadmaps using tools such as maturity models, Hoshin Kanri, tiered daily management, and KPI dashboards.
• Change Leadership: Act as a catalyst for cultural transformation, enabling teams to embrace standardization, accountability, and data-driven decision-making.
• Performance Management: Partner with site leadership to embed IEM360 into key processes such as policy deployment (Hoshin), S&OP, new product introduction, and operational reviews.
• Best Practice Sharing: Identify, document, and disseminate internal best practices. Benchmark against external best-in-class organizations and adapt appropriately for IEM.

COMPETENCIES:

• Proven ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Hands-on leader and coach; thrives on the shop floor and in frontline engagement.
• High emotional intelligence with the ability to influence without authority.
• Comfortable navigating ambiguity and building structure in evolving organizations.
• Results-driven, with a bias for action and accountability.
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Excellent interpersonal and customer service skills.
• Excellent organizational and time management skills and attention to detail.
• Proficient in Microsoft Office Suite or related software

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in engineering, Business, Operations, or a related field; MBA or Master’s preferred.
• 3-5 years of experience in manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment.
• Deep understanding of Lean principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem-solving).
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives.
• Understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong facilitation, project management, and communication skills.
• Experience working in or with a formal business system (e.g., DBS, CBS, strongly preferred)
• Exceptional communication and interpersonal skills with the ability to influence stakeholders at all levels.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Willingness to travel (~25%) across IEM’s manufacturing locations.

Physical Demands: Activities: Sitting – 60% Walking/Standing – 40%

Lifting: Must be able to lift up to 20lbs.

Vision: Long periods of close work on a computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office and non-climate-controlled production floor.

Location: US Remote

Reports To: Manager of Business Intelligence 

Salary Range: $120,000 - $140,000

Position Summary:

This is not a dashboard delivery role. It's an analytical partnership role that requires you to build dashboards.

IEM's Engineering org - electrical, mechanical, applications, and enterprise engineering across three campuses - is operating with data that doesn't always tell a complete story, and a BI portfolio that surfaces numbers without always explaining what's behind them. We need someone who can close that gap: a person who understands how engineering actually works in a make-to-order manufacturing environment, can sit with SMEs across ERP, workforce, and engineering systems to get the underlying data right, and can walk into a leadership meeting and explain why weekly engineering efficiency is tracking at below or above its target - not just show the chart.

You'll own the analytics layer that connects customer order intake, engineering throughput, and production handoff. But the real job is understanding what you're looking at well enough to have an informed opinion about it.

Key Responsibilities:

· Be a thought partner, not an order-taker. Work directly with Engineering leadership and team leads to understand the operational problems they're trying to solve - then figure out what data is needed, whether it exists, whether it's accurate, and what it means.

· Diagnose, don't just report. When scheduling backlogs are growing, or mechanical lead times spike for certain product lines, or change notice on-time rates are lagging; your job is to get to the bottom of it, not hand back a chart and say, "that's what the data shows."

· Clean up the data foundation. Work hands-on with SMEs across ERP, HR systems, engineering milestone tracking, and drawing review systems to identify data quality issues, misaligned definitions, and gaps that undermine confidence in the numbers. Fix them, document them, and prevent them from recurring.

· Instrument the engineering process end-to-end. Track pipeline health, engineering phase lead times, and per-engineer performance metrics with enough context that leadership understands the drivers, not just the outputs.

· Support mechanical design operations. Give the mechanical team real-time visibility into scheduling KPIs; open order value, late orders, upcoming due dates, drawing review throughput, and help them understand what's causing delays when they occur.

· Build and maintain Tableau dashboards that give engineering teams what they need at the right level of detail - executive scorecards, operational queue views, and order-level drill-throughs - with the analytical narrative baked in, not left for the reader to guess.

· Work with data engineering to develop Snowflake/dbt data models that integrate ERP order data, HR workforce data, and engineering milestone data into a clean, trustworthy analytical layer that the team can build on.

Qualifications:

· 3+ years of BI or analytics experience in a manufacturing environment - engineer-to-order or make-to-order strongly preferred. You need to already understand what engineering transfers, change notices, and as-builts mean in context.

· Demonstrated experience working across multiple source systems and with the SMEs who own them, including getting into data quality issues, reconciling definitions, and building trust in the numbers before building dashboards on top of them.

· Analytical depth, not just visualization skill. You can take a metric that looks wrong, form a hypothesis about why, pull the data to test it, and communicate a clear finding to a non-technical stakeholder.

· Consultative instincts. You push back when the question being asked isn't the right question. You surface what leadership needs to know, not just what they asked for.

· Advanced Tableau, strong SQL, and familiarity with Snowflake and dbt or a demonstrated ability to get there fast.

· Background in electrical or mechanical engineering, or years of embedded experience working inside engineering teams, is heavily weighted in our evaluation.

· Bachelor's degree in Data Analytics, Engineering, Computer Science, or a related field.

Why IEM

IEM's engineering data tells a real operational story - multi-stage design handoffs across electrical and mechanical teams, 200+ engineers across three campuses, and constant pressure to release against customer production schedules. The numbers are live, the stakes are concrete, and there's meaningful work to do in getting the data foundation right before layering more analytics on top of it. If you want a role where your value is in what you understand, not just what you build, this is it.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Position Summary

The BOD (Basis of Design) Program Manager is responsible for the leadership, planning and execution of multiple high priority and/or strategic BOD Projects; high-flow production orders in an engineer to order environment. This role ensures that all Engineering-related milestones (Design Reviews, Design Releases, Production Readiness Reviews, etc.) are completed on time and to the highest standards of quality. The BOD Program Manager will lead, manage and collaborate cross-functionally among Sales, Engineering, Operations, and Senior Management.

Key Responsibilities

• Lead cross-functional Project Teams, successfully driving projects to completion.
• Collaborate and influence resources managers to implement, monitor, and maintain the resources capacity planning for their projects.
• Schedule, facilitate, and document kickoff meetings, design reviews, and Production Readiness Reviews.
• Track progress of design activities across electrical, mechanical, wiring, manufacturing and process engineering disciplines
• Coordinate follow-up communications after Engineering release, ensuring Quality, Operations, and Sales have required documentation
• Act as the central point of communication for Sales, Engineering, Operations, and Senior Management on BOD Project status and deliverables.
• Coordinate with Operations to ensure production readiness: run the meeting, create punch lists, and follow up to resolution and provide formal notification to relevant stakeholders
• Coordinate change management for customer-driven change notices and major design revisions.
• Notify Senior Management and Engineering Leadership of gate review readiness and assist in lessons learned sessions for continuous process improvement
• Report project performance to management stakeholders
• Influence and support Project Management team members on best practices

Qualifications

Competencies:

• Demonstrated ability to plan, execute, and oversee complex process milestones on time and in accordance with company standards
• Proficiency with Project Management tools for scheduling, task tracking, and milestone monitoring
• Exceptional organizational skills to manage multiple tasks, meetings, and priorities simultaneously
• Strong verbal and written communication skills to effectively lead and coordinate cross-functional stakeholders
• Excellent analytical and problem-solving skills to identify process bottlenecks and drive resolution
• Commitment to continuous improvement and implementation of best practices
• Exceptional ability to build and maintain collaborative relationships with key stakeholders, including Senior Management.
• Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint), and Microsoft Teams
• Familiarity with engineering review processes, production readiness protocols, and manufacturing process workflows.
• Strong ability to negotiate through conflicts; listening, understanding, problem solving, patience.

Education and Experience

• Bachelor’s degree in Engineering, Program Management, or related field
• 5+ years of project management or related experience within an engineering or manufacturing environment
• Demonstrated capability leading high complexity and/or strategic projects
• Experience facilitating technical design reviews and manufacturing readiness assessments
• Expert written and verbal communication skills
• PMP (Project Management Professional) or equivalent certification a plus

Workplace Conditions

• Flexible work location (on-site, hybrid, or remote based on business needs)
• Travel requirements based on Project and Stakeholder needs
• Collaborative, cross-functional team environment supporting Design Engineering delivery and Project Execution

Compensation

The salary range for this role is $130,000 -$150,000 per year, based on location, experience, and qualifications.

Position Summary

The Accounts Receivable Supervisor manages the day-to-day activities of the accounts receivable department, ensuring accurate invoicing, timely collections, and proper cash application. This position supervises AR staff, reviews aging reports, addresses complex customer account issues, and maintains compliance with company policies and accounting guidelines. Working closely with sales, customer service, and finance teams, the supervisor helps strengthen cash flow, reduce credit risk, and support positive customer relationships. The role also contributes to process enhancements, financial reporting, and month-end and year-end close procedures.

Key Responsibilities

• Lead, coach, and develop Accounts Receivable staff to drive high performance and continuous professional growth.
• Promote a culture of accountability, customer focus, and ongoing process improvement.
• Collaborate with Sales, Customer Service, and Operations to address and resolve billing-related issues.
• Ensure the team consistently meets departmental KPIs and established deadlines.
• Oversee the accurate and timely preparation and distribution of customer invoices.
• Evaluate billing procedures to ensure alignment with contractual terms and company policies.
• Investigate and resolve complex billing discrepancies and customer disputes.
• Maintain thorough documentation and ensure proper audit trails.
• Analyze aging reports and proactively manage delinquent accounts to minimize risk.
• Design and execute effective collection strategies to improve cash flow.
• Escalate high-risk accounts as necessary and recommend write-offs when appropriate.
• Ensure accurate and timely application of incoming customer payments.
• Supervise account reconciliations and resolve unapplied or misapplied cash.
• Review and authorize customer account adjustments in accordance with policy.
• Identify trends in past due balances and recommend corrective process improvements.
• Establish and maintain strong internal controls within the AR function.
• Streamline AR workflows to enhance efficiency and reduce errors.
• Support ERP upgrades, system implementations, and automation initiatives.
• Ensure compliance with accounting standards and internal policies.
• Assist with month-end and year-end closing activities.
• Provide audit support by preparing requested documentation and analysis.
• Generate and support ad hoc reporting requests as needed.

Supervision of Personnel

• This role will be responsible for supervision/management of the Accounts Receivable and Collections staff.

Qualifications

Required

• Bachelor’s degree in Accounting, Finance, business administration or a closely related field from an accredited institution.
• 7+ years of progressive accounting and financial leadership experience, preferably within large-scale manufacturing or complex, multi-entity environments.
• Strong in-depth knowledge and experience working with mechanics liens, regulations and enforcements.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications (e.g., Outlook, Word, PowerPoint), with demonstrated experience utilizing ERP and other accounting/financial systems to support reporting, analysis, and day-to-day financial operations.
• Experience with full-cycle accounting within a subledger/general ledger ERP system (prefer Infor SyteLine).
• Demonstrated high level of ethical conduct, integrity, and professionalism in handling confidential financial and operational information
• Strong knowledge of U.S. GAAP, and core accounting principles within a manufacturing or site-based environment
• Proven ability to collaborate cross-functionally with Sales, Operations, Finance, Supply Chain, and site leadership to support business decision-making
• Demonstrated leadership capability, mentoring junior staff, and driving accountability across finance processes
• High level of personal effectiveness with strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced, high volume Accounts Receivable environment
• Excellent written and verbal communication skills and actionable insights for non-finance stakeholders.

Preferred

• Accounting experience in a manufacturing environment.

Location

• The position is an onsite position at our Fremont, California facilities and may require up to 10% travel to IEM facilities.
• The California salary range for this position is $108,000 - $125,000 per year, depending on experience and qualifications.

Location: US Remote

Reports To: Director of Data and Analytics 

Salary Range: $130,000 - $170,000

Position Summary:

The Data Engineer is a core builder on IEM’s data and analytics team. This role develops and maintains the data pipelines and transformation models that power Tableau dashboards and business decisions across the organization. Working within an established modern data stack (Fivetran, Snowflake, dbt, Tableau. The Data Engineer turns raw source data into reliable, well-tested, and well-documented analytics-ready datasets. This is a hands-on individual contributor role with real ownership of production data models and growing influence on engineering standards.

Ideal Candidate Profile

You have 3–5 years of experience building data pipelines and transformation workflows in cloud environments. You’re proficient with SQL and Python, comfortable working in Snowflake, and have hands-on experience with dbt or similar transformation tools. You write clean, tested code and take pride in documentation. You’re curious about the business context behind the data and can translate stakeholder questions into well-modeled datasets. You work well on a small team, take feedback constructively, and are eager to grow your skills in analytics engineering, data modeling, and cloud data architecture. You’re excited about AI’s role in modern data work and comfortable using AI coding assistants and agents to accelerate your output.

Key Responsibilities:

• Data Pipeline Development: Build and maintain ELT pipelines using Fivetran and custom integrations that ingest data from source systems including Procore, Salesforce, ERP platforms, and internal databases into Snowflake
• dbt Transformation Models: Develop, test, and document dbt models that transform raw data into clean, reliable datasets for analytics and reporting across Finance, Production, Supply Chain, and Engineering
• Data Modeling: Build dimensional models and staging layers following team conventions, ensuring data is structured for optimal Tableau dashboard performance and ad-hoc analysis
• Data Quality: Write and maintain dbt tests, monitor data freshness, and investigate data quality issues when they arise, owning resolution through to root cause
• Source System Integration: Work with APIs and data connectors to integrate new data sources, troubleshoot ingestion issues, and ensure reliable data flow into the warehouse
• Documentation: Maintain clear documentation for data models, pipeline configurations, and business logic so the team can understand and extend your work
• Collaboration: Partner with business stakeholders to understand data needs, clarify requirements, and deliver datasets that answer real operational questions
• Performance: Monitor query performance and pipeline efficiency, identifying opportunities to optimize warehouse costs and model run times
• Engineering Standards: Participate in code reviews, follow Git workflows and CI/CD practices, and contribute to improving the team’s development processes
• Continuous Learning: Stay current with modern data stack tools and practices, bringing ideas for improvement back to the team
• AI-Assisted Development: Use AI coding assistants and agent-based tools to accelerate pipeline development, code generation, testing, and documentation. Manage AI agents as part of your daily workflow to increase throughput and quality

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or related field, or equivalent experience
• 3–5 years of experience in data engineering, analytics engineering, or BI development with hands-on experience building production data pipelines
• Strong SQL skills including CTEs, window functions, complex joins, and query optimization
• Experience with Snowflake or similar cloud data warehouses
• Working experience with dbt (data build tool) for building and testing data transformation workflows
• Proficiency in Python for data processing, scripting, and API integrations
• Experience with data integration platforms such as Fivetran or similar ELT tools
• Familiarity with Tableau or similar BI tools and understanding of how data structure impacts dashboard performance
• Comfortable with Git version control and modern development workflows including code review and CI/CD
• Strong problem-solving skills with ability to debug data issues systematically
• Clear written and verbal communication skills with ability to document work and explain technical concepts to non-technical stakeholders
• Self-motivated with ability to work independently in a remote environment while collaborating across a distributed team
• Experience using AI coding assistants (e.g., Claude, GitHub Copilot) and comfort directing AI agents to perform data engineering tasks such as writing SQL, generating dbt models, and debugging pipeline issues
• Preferred: Experience with manufacturing, construction, or project management data systems such as Procore, ERP platforms, or supply chain tools
• Preferred: Familiarity with dimensional modeling concepts (star schemas, fact/dimension tables)

Location

Fully remote within the United States. May require up to 10% travel to IEM facilities for team collaboration, project kickoffs, and stakeholder meetings. 

FIELD SERVICE TECHNICIAN – Level 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $40.70 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The EHS Coordinator is responsible for implementing and completing EHS initiatives in a production environment. This role requires a high level of understanding of OSHA Guidelines, general safety requirements and Globally Harmonized Safety Data Sheets.  Teamwork and Communication skills are essential skills for this role as it requires close interaction with the EHS, manufacturing and quality teams to ensure any issues get communicated and resolved in a timely manner.  The ideal candidate should be self-motivated, able to handle multiple project assignments and willing to learn and adapt within a fast-paced organization.  Occasional travel may be required, less than 10%.

Essential Functions:

• Maintains and completes routine safety inspections (fire extinguishers, cranes, emergency eye wash stations/showers, forklift, etc), including required electronic checklists, tracking audit findings, responses and audit close-outs.
• Completes JSAs and PPE assessments for new equipment and processes.
• Deliver training to employees including EHS new hire orientation.
• Maintains and updates facility emergency maps and emergency response plans.
• Responsible for safety shoe voucher program and organization.
• Support facility leaders with incident investigations and ensure incident management system is current.
• Communicate consistently and effectively to all cross-functional team members where needed to ensure EHS improvements and changes are understood, and questions are answered to move projects forward.
• Assist EHS leaders with completion of administrative tasks and record retention.
• Execute EHS initiatives at facility level with support from EHS leadership.
• Maintains chemical inventory database that cross-references GHS Safety Data Sheets. Responsible for ensuring that each SDS is current and approved within the system and accessible to all employees.
• Perform other related duties as assigned.

COMPETENCIES:

• Organization Skills Including Attention to Detail and Multitasking
• Thoroughness
• Working Knowledge of OSHA and other Regulatory Agencies
• Excellent Written and Verbal Communication Skills
• Proven experience with Microsoft Office suite, including Excel
• Ability to recognize and recommend solutions to streamline processes with the end user in mind
• Able to navigate conflict professionally and work towards resolution and knows when to seek support
• Capability to present information effectively to diverse audiences
• Ability to role model high standards of professionalism
• Must be driven and self-motivated with excellent follow-through
• Must possess the highest ethical standards and a commitment to excellent work quality
• Ability to manage complex projects

Education and experience:

• Degree (Associate's and Above); preferred focus in environmental health and safety is preferred; related years of experience will also be considered in lieu of a degree
• EHS internship or co-op experience is a plus! 
• 0 - 2 years of experience in production/manufacturing environment
• Working knowledge of data collection, record keeping and statistics a plus

Compensation: The hourly pay range for this position is C$ 33.65 – C$ 42.31

Fremont, CA

Position Summary:

IEM (Industrial Electric Manufacturing, Inc.) in Fremont, Ca is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company offering a competitive salary with excellent benefits.

The Environmental Health and Safety (EHS) Manager is responsible for supporting the development, implementation, and maintenance of a comprehensive risk management program that strives to go beyond regulatory compliance.  This role will ensure that IEM follows all applicable federal, state and local regulations, including but not limited to occupational safety and health, waste management, environmental regulatory compliance, workers compensation, chemical control and industrial hygiene. The EHS Manager also contributes to efforts that build a strong safety culture and ensure proactive measures to continuously improve IEM’s EHS program. The ideal candidate will be a self-starter who can work independently and is comfortable multitasking in a fast-paced manufacturing environment. This position requires a high level of interaction with all functions throughout the organization, including both verbal and written communication.

Key Responsibilities: 

• Serve as primary technical resource for employee questions and concerns involving Environmental Health and Safety issues 
• Lead the development, evaluation and upgrading of safety programs
• Develop, plan and implement safety policies and procedures in compliance with local, state and national regulations including those governed by OSHA (Occupational Safety and Health Administration) and the corporate EHS strategy
• Maintain EHS documentation including OSHA logs, policies, forms, chemical inventory, training records, inspection records and facility Safety Reviews
• Develop and deliver effective Environment Health and Safety training programs for covered facilities
• Lead and participate in the Safety Team meetings, including development, recruitment, and implementation of team meetings and activities
• Support facility recycling and waste management program
• Keep current the safety data sheet (SDS) management system
• Perform safety inspections and surveys; prepare reports of findings and make recommendations on preventative measures where necessary
• Set tone for a positive, learning Safety culture through a robust Injury and Illness prevention program, observations, concern reporting and leading Safety indicators
• Conduct post-incident investigations, prepare reports identifying possible incident causes and hazards; present recommendations for solutions to these hazards in the future
• Serve as backup for Facilities Management in routine and emergency response situations
• Support sustainability/corporate social responsibility efforts across the organization
• Advise leadership team on safety compliance concerns and preventative actions
• Perform other duties as assigned

Competencies:

• Able to interpret regulations and implement requirements in the work environment
• Knowledge and broad technical background with federal and state regulations (OSHA, RCRA, DOT, DEC)
• Ability to analyze information, develop and deliver training programs, adapts policies, create reporting and proven progressive experience to offer recommendations for continuous improvement
• Proven skill set with a variety of computer and software programs including: PowerPoint, Word, Excel, Outlook and others
• Capability to present information effectively to diverse audiences and stakeholders while responding to questions from groups of managers, employees and the leadership team
• Proven leadership, teamwork and flexibility to manage changes in projects and priorities
• Ability to write reports and procedural manuals
• Ability to manage complex projects and multi-task effectively
• Excellent follow-through

Qualifications:

• Bachelor’s degree in safety, industrial engineering or related field of study preferred
• Minimum of five (5-10) years of relevant experience in EHS compliance within a manufacturing environment or other industrial setting
• Experience leading a team of direct reports
• Professional EHS certifications including Certified Safety Professional (CSP), Industrial Hygienist (CIH) or other related safety certifications are preferred

IEM is currently seeking an EHS Specialist for our Jacksonville, FL, specifically for our second shift, and will report to the EHS Manager. The EHS Specialist is responsible for supporting and advancing environmental, health, and safety programs within a manufacturing environment. This role ensures compliance with OSHA regulations and internal safety standards while proactively identifying opportunities to improve workplace safety and environmental performance.

The EHS Specialist partners with operations, quality, and leadership teams to implement effective safety initiatives, conduct investigations, deliver training, and drive continuous improvement in safety culture. This role requires strong regulatory knowledge, analytical skills, and the ability to manage multiple projects in a fast-paced manufacturing environment. Occasional travel (<10%) may be required.

Please note: Second shift hours are from 3:00pm to 11:30pm ET. This position requires 100% in-office presence in our Jacksonville, FL offices and does not offer remote work.  

Key Responsibilities

• Support the development, implementation, and continuous improvement of facility EHS programs and initiatives.
• Conduct routine and compliance-driven safety inspections including cranes, emergency eyewash/showers, forklifts, and other regulated equipment. Track audit findings and ensure timely corrective actions and closure.
• Lead or support incident investigations, root cause analysis, and corrective action implementation to prevent recurrence.
• Perform Job Safety Analyses (JSAs), risk assessments, and PPE hazard assessments for new equipment, processes, and operational changes.
• Develop and deliver EHS training programs, including new hire orientation, regulatory training, and refresher safety courses.
• Maintain and update facility emergency response plans, evacuation maps, and emergency preparedness programs.
• Manage and maintain the chemical inventory system and Safety Data Sheet (SDS) database, ensuring compliance with Globally Harmonized System (GHS) standards.
• Collaborate with cross-functional teams to identify safety risks and implement practical engineering or administrative controls.
• Support regulatory compliance activities including OSHA requirements, recordkeeping, and environmental reporting where applicable.
• Analyze safety metrics, inspection data, and incident trends to identify improvement opportunities and recommend corrective actions.
• Assist with internal and external EHS audits and support the implementation of corrective actions.
• Support and promote a strong safety culture through employee engagement, communication, and leadership support.
• The candidate will be expected to perform additional duties as assigned to support the team and organization. 

Ideal Candidate Profile

• Strong knowledge of OSHA regulations and general manufacturing safety standards
• Excellent organizational skills with strong attention to detail and ability to manage multiple priorities
• Strong analytical and problem-solving abilities
• Effective written and verbal communication skills
• Ability to influence and collaborate with cross-functional teams
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to identify process improvements and implement practical solutions
• Strong interpersonal skills with the ability to navigate conflict professionally
• Ability to present safety information effectively to diverse audiences
• High level of professionalism, integrity, and accountability
• Self-motivated with strong follow-through and ownership of responsibilities
• Spanish language proficiency preferred

Qualifications:

• Bachelor’s degree in Environmental Health & Safety, Occupational Safety, Environmental Science, Industrial Hygiene, or a related field preferred.
• 3–7 years of EHS experience, preferably within a manufacturing or industrial environment.
• Working knowledge of OSHA regulations, hazard analysis, incident investigation, and safety program implementation.
• Experience with safety management systems, regulatory compliance, and EHS training programs preferred.
• Professional certifications such as ASP, CSP, CHST, or equivalent are a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Compensation offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. 

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

IEM is currently seeking a Facilities Maintenance Technician for our Jacksonville facilities and will report into the Maintenance Manager. The Facilities Maintenance Technician manages building and equipment maintenance schedules. Facilities Maintenance Technician responsibilities include scheduling preventative maintenance, respond to urgent maintenance calls and maintains the buildings and common areas in the best possible condition.

Please note: This position requires 100% in-office presence in our Jacksonville, FL offices and does not offer remote work. Shift hours are from 6am - 2:30pm ET.

Key Responsibilities: 

· Ensures that all safety equipment (Fire extinguishers, emergency lighting, etc.) are kept updated, meeting current building codes and in proper working order.

· Performs routine preventative maintenance on buildings, and safety and service equipment.

· Maintains records on company vehicles and insures proper maintenance is performed.

· Maintains records on equipment and facilities of maintenance performed by other qualified trades persons.

· Coordinates annual maintenance and inspection of engine generator.

· Establish and maintain maintenance procedures for facility fabrication and assembly equipment.

· Establish and maintain procedures for disposal of shop items and equipment waste of environmentally sensitive materials such as waste oil, shop rags, etc…

· Ensures facility equipment is installed and maintained in a safe manner.

· Manage janitorial and cleaning services.

· Track and manage scrap materials and recycling.

· Perform other related duties which may be required by supervisor.

Qualifications: 

· 4-6 Years in Facilities Management.

· Forklift certified and training authorized.

· Bachelor’s Degree in appropriate field of study or equivalent work experience.

· Previous experience in manufacturing preferred.

· Organization skills including attention to detail, multitasking, and time management

· Strong problem-solving skills

· Excellent written and verbal communication ckills.

· Bi-lingual (English/Spanish) is a plus!

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 20% Walking/Standing – 80%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

JOB SUMMARY:

The Senior Field Service Engineer – RUPS Systems will specialize in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels. Strong troubleshooting skills and a commitment to delivering high-performance power solutions in data centers, hospitals, industrial facilities, and utility-scale environments are essential.

This is not a typical UPS engineer or technician role. In fact, a strong background in traditional static UPS systems may not be advantageous for this position. The ideal candidate will have relevant experience with mechanical systems, generators, and rotary equipment, and be comfortable commissioning complex power systems in the field. You will act as the front-line expert for bringing large-scale RUPS systems online, resolving technical issues, and training others. This role will also provide technical software and hardware troubleshooting support to the IEM customer base on-site throughout North America while performing start-ups, retrofits, or preventative maintenance. The engineer will work closely with cross-functional IEM teams to integrate current and new technologies, commission complex generator and RUPS systems, optimize existing power infrastructure, and ensure seamless operation across our power products as defined by the customer's RUPS design and sequence of operations (SOO). This role will serve as the point of contact for all field service personnel related to RUPS startup, generator support, preventative maintenance, 24-hour emergency response, and remote technical assistance.

KEY RESPONSIBILITIES:

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies.

• Follows a scientific step-by-step process to troubleshoot equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
• Works directly with 3^rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Perform functional tests, load tests, synchronization, and RUPS system validation.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear and related control systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely. 
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols. 
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• As required, travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Assists with project start-up and resolving punch list items found at the jobsite.  Work with the customer site superintendents or project managers to update punch lists and ensure jobs are closed out correctly.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.   Works with production, service and engineering teams to help resolve any deficiencies that are found.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
• Proven ability to manage complex power distribution projects, obtains great technical aptitude and has good communication skills. 
• Performs other duties as required by supervisor.

Power System Integration:

• Lead and support field integration of new RUPS and generator technologies with existing infrastructure, ensuring system compatibility and optimal performance.

System Optimization:

•  Analyze system performance and implement improvements to enhance efficiency, reliability and scalability of existing power systems on customer sites.  

TECHNICAL SKILLS:

• Proficiency in Power/automation programming languages and ladder logic (IEC, Python, Java, SQL, HTML)
• Strong hands-on experience with rotating equipment, diesel generator systems, and mechanical diagnostics.
• Experience with electrical troubleshooting, including relay testing, load bank setup, and flywheel system commissioning.
• Experience with load bank testing, grounding systems and protective relay testing.
• Ability to read and interpret electrical drawings, schematics, and one-line diagrams.
• Proficiency with diagnostic and testing tools - (oscilloscopes, megohmmeters, etc.)
• Experience and proficient with industrial power system controls and monitoring technologies.
  • Communication Protocols-(Modbus/TCP, OPC, DNP3, ARP, IoT, DHCP, HTTP and IP)
  • Familiar and Experience with the TCP/IP suite
  • Experience with the utilization of Loop2k and Modscan 
  • Ability to analyze and interpret engineering documents, codes, standards and technical procedures
  • Experience with RUPS power system controls engineering, including ATO programming in PLC’s, Protective Relays and HMI’s 
• Strong technical ability related to verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. 
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex power systems with field service personnel remotely or in person to resolve technical issues on a customer site.

BASIC QUALIFICATIONS:

• BSEE or MSEE
• Minimum 4 years of field experience working with RUPS-UPS power systems, rotary systems, or generator-based power systems.
• Prior experience in commissioning engineering, power systems integration, or generator field service strongly preferred.
• 4 years’ experience as an electrical engineer
• Professional Engineer (PE) License a Plus
• Proficient in Microsoft Office applications
• A strong desire to grow and develop with a passion for providing excellent customer service
• OSHA 10/30 certification
• NFPA 70E certification

SUPERVISION OF PERSONNEL:

• None 

PHYSICAL/MENTAL/ENVIRONMENTAL: 

Physical Demands:

            Activities:        Sitting – 20%               Walking/Standing – 80%

            Lifting:             Must be able to lift a minimum of 25lbs.

            Vision:             Long periods of working in the field on IEM equipment.  

Mental Demands:   Requires the ability to maintain attention to detail and focus on tasks despite potential interruptions and a busy work environment.

Environment: Work duties will be performed in the field on construction sites in hot or cold environments. 

Travel:    100%

Compensation:

The hourly range for this role is $50 -$55 per hour, based on location, experience, and qualifications.

BENEFITS: 

• Competitive salary and performance-based incentives.
• Health, dental, vision insurance and 401K.
• Paid time off and holidays.
• Professional development and training opportunities.

This job description outlines the key responsibilities and qualifications for the Field Service Engineer-RUPS systems. We are looking for someone ready to contribute to the success of our field service operations by bringing excellent technical, organizational and interpersonal skills to the team.

JOB SUMMARY:

The Senior Field Service Engineer – RUPS Systems will specialize in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels. Strong troubleshooting skills and a commitment to delivering high-performance power solutions in data centers, hospitals, industrial facilities, and utility-scale environments are essential.

This is not a typical UPS engineer or technician role. In fact, a strong background in traditional static UPS systems may not be advantageous for this position. The ideal candidate will have relevant experience with mechanical systems, generators, and rotary equipment, and be comfortable commissioning complex power systems in the field. You will act as the front-line expert for bringing large-scale RUPS systems online, resolving technical issues, and training others. This role will also provide technical software and hardware troubleshooting support to the IEM customer base on-site throughout North America while performing start-ups, retrofits, or preventative maintenance. The engineer will work closely with cross-functional IEM teams to integrate current and new technologies, commission complex generator and RUPS systems, optimize existing power infrastructure, and ensure seamless operation across our power products as defined by the customer's RUPS design and sequence of operations (SOO). This role will serve as the point of contact for all field service personnel related to RUPS startup, generator support, preventative maintenance, 24-hour emergency response, and remote technical assistance.

KEY RESPONSIBILITIES:

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies.

• Follows a scientific step-by-step process to troubleshoot equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
• Works directly with 3^rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Perform functional tests, load tests, synchronization, and RUPS system validation.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear and related control systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely. 
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols. 
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• As required, travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Assists with project start-up and resolving punch list items found at the jobsite.  Work with the customer site superintendents or project managers to update punch lists and ensure jobs are closed out correctly.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.   Works with production, service and engineering teams to help resolve any deficiencies that are found.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
• Proven ability to manage complex power distribution projects, obtains great technical aptitude and has good communication skills. 
• Performs other duties as required by supervisor.

Power System Integration:

• Lead and support field integration of new RUPS and generator technologies with existing infrastructure, ensuring system compatibility and optimal performance.

System Optimization:

•  Analyze system performance and implement improvements to enhance efficiency, reliability and scalability of existing power systems on customer sites.  

TECHNICAL SKILLS:

• Proficiency in Power/automation programming languages and ladder logic (IEC, Python, Java, SQL, HTML)
• Strong hands-on experience with rotating equipment, diesel generator systems, and mechanical diagnostics.
• Experience with electrical troubleshooting, including relay testing, load bank setup, and flywheel system commissioning.
• Experience with load bank testing, grounding systems and protective relay testing.
• Ability to read and interpret electrical drawings, schematics, and one-line diagrams.
• Proficiency with diagnostic and testing tools - (oscilloscopes, megohmmeters, etc.)
• Experience and proficient with industrial power system controls and monitoring technologies.
  • Communication Protocols-(Modbus/TCP, OPC, DNP3, ARP, IoT, DHCP, HTTP and IP)
  • Familiar and Experience with the TCP/IP suite
  • Experience with the utilization of Loop2k and Modscan 
  • Ability to analyze and interpret engineering documents, codes, standards and technical procedures
  • Experience with RUPS power system controls engineering, including ATO programming in PLC’s, Protective Relays and HMI’s 
• Strong technical ability related to verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. 
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex power systems with field service personnel remotely or in person to resolve technical issues on a customer site.

BASIC QUALIFICATIONS:

• BSEE or MSEE
• Minimum 4 years of field experience working with RUPS-UPS power systems, rotary systems, or generator-based power systems.
• Prior experience in commissioning engineering, power systems integration, or generator field service strongly preferred.
• 4 years’ experience as an electrical engineer
• Professional Engineer (PE) License a Plus
• Proficient in Microsoft Office applications
• A strong desire to grow and develop with a passion for providing excellent customer service
• OSHA 10/30 certification
• NFPA 70E certification

SUPERVISION OF PERSONNEL:

• None 

PHYSICAL/MENTAL/ENVIRONMENTAL: 

Physical Demands:

            Activities:        Sitting – 20%               Walking/Standing – 80%

            Lifting:             Must be able to lift a minimum of 25lbs.

            Vision:             Long periods of working in the field on IEM equipment.  

Mental Demands:   Requires the ability to maintain attention to detail and focus on tasks despite potential interruptions and a busy work environment.

Environment: Work duties will be performed in the field on construction sites in hot or cold environments. 

Travel:    100%

Compensation:

The hourly range for this role is $50 -$55 per hour, based on location, experience, and qualifications.

BENEFITS: 

• Competitive salary and performance-based incentives.
• Health, dental, vision insurance and 401K.
• Paid time off and holidays.
• Professional development and training opportunities.

This job description outlines the key responsibilities and qualifications for the Field Service Engineer-RUPS systems. We are looking for someone ready to contribute to the success of our field service operations by bringing excellent technical, organizational and interpersonal skills to the team.

JOB SUMMARY:

The Senior Field Service Engineer – RUPS Systems will specialize in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels. Strong troubleshooting skills and a commitment to delivering high-performance power solutions in data centers, hospitals, industrial facilities, and utility-scale environments are essential.

This is not a typical UPS engineer or technician role. In fact, a strong background in traditional static UPS systems may not be advantageous for this position. The ideal candidate will have relevant experience with mechanical systems, generators, and rotary equipment, and be comfortable commissioning complex power systems in the field. You will act as the front-line expert for bringing large-scale RUPS systems online, resolving technical issues, and training others. This role will also provide technical software and hardware troubleshooting support to the IEM customer base on-site throughout North America while performing start-ups, retrofits, or preventative maintenance. The engineer will work closely with cross-functional IEM teams to integrate current and new technologies, commission complex generator and RUPS systems, optimize existing power infrastructure, and ensure seamless operation across our power products as defined by the customer's RUPS design and sequence of operations (SOO). This role will serve as the point of contact for all field service personnel related to RUPS startup, generator support, preventative maintenance, 24-hour emergency response, and remote technical assistance.

KEY RESPONSIBILITIES:

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies.

• Follows a scientific step-by-step process to troubleshoot equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
• Works directly with 3^rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Perform functional tests, load tests, synchronization, and RUPS system validation.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear and related control systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely. 
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols. 
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• As required, travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Assists with project start-up and resolving punch list items found at the jobsite.  Work with the customer site superintendents or project managers to update punch lists and ensure jobs are closed out correctly.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.   Works with production, service and engineering teams to help resolve any deficiencies that are found.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
• Proven ability to manage complex power distribution projects, obtains great technical aptitude and has good communication skills. 
• Performs other duties as required by supervisor.

Power System Integration:

• Lead and support field integration of new RUPS and generator technologies with existing infrastructure, ensuring system compatibility and optimal performance.

System Optimization:

•  Analyze system performance and implement improvements to enhance efficiency, reliability and scalability of existing power systems on customer sites.  

TECHNICAL SKILLS:

• Proficiency in Power/automation programming languages and ladder logic (IEC, Python, Java, SQL, HTML)
• Strong hands-on experience with rotating equipment, diesel generator systems, and mechanical diagnostics.
• Experience with electrical troubleshooting, including relay testing, load bank setup, and flywheel system commissioning.
• Experience with load bank testing, grounding systems and protective relay testing.
• Ability to read and interpret electrical drawings, schematics, and one-line diagrams.
• Proficiency with diagnostic and testing tools - (oscilloscopes, megohmmeters, etc.)
• Experience and proficient with industrial power system controls and monitoring technologies.
  • Communication Protocols-(Modbus/TCP, OPC, DNP3, ARP, IoT, DHCP, HTTP and IP)
  • Familiar and Experience with the TCP/IP suite
  • Experience with the utilization of Loop2k and Modscan 
  • Ability to analyze and interpret engineering documents, codes, standards and technical procedures
  • Experience with RUPS power system controls engineering, including ATO programming in PLC’s, Protective Relays and HMI’s 
• Strong technical ability related to verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. 
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex power systems with field service personnel remotely or in person to resolve technical issues on a customer site.

BASIC QUALIFICATIONS:

• BSEE or MSEE
• Minimum 4 years of field experience working with RUPS-UPS power systems, rotary systems, or generator-based power systems.
• Prior experience in commissioning engineering, power systems integration, or generator field service strongly preferred.
• 4 years’ experience as an electrical engineer
• Professional Engineer (PE) License a Plus
• Proficient in Microsoft Office applications
• A strong desire to grow and develop with a passion for providing excellent customer service
• OSHA 10/30 certification
• NFPA 70E certification

SUPERVISION OF PERSONNEL:

• None 

PHYSICAL/MENTAL/ENVIRONMENTAL: 

Physical Demands:

            Activities:        Sitting – 20%               Walking/Standing – 80%

            Lifting:             Must be able to lift a minimum of 25lbs.

            Vision:             Long periods of working in the field on IEM equipment.  

Mental Demands:   Requires the ability to maintain attention to detail and focus on tasks despite potential interruptions and a busy work environment.

Environment: Work duties will be performed in the field on construction sites in hot or cold environments. 

Travel:    100%

Compensation:

The hourly range for this role is $50 -$55 per hour, based on location, experience, and qualifications.

BENEFITS: 

• Competitive salary and performance-based incentives.
• Health, dental, vision insurance and 401K.
• Paid time off and holidays.
• Professional development and training opportunities.

This job description outlines the key responsibilities and qualifications for the Field Service Engineer-RUPS systems. We are looking for someone ready to contribute to the success of our field service operations by bringing excellent technical, organizational and interpersonal skills to the team.

 JOB SUMMARY:

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES:

This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout.

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 80% Walking/Standing – 20% Lifting: Must be able to bend, lift and carry up to 50lbs. 

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 30% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

JOB SUMMARY:

The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor 

KEY RESPONSIBILITIES:  

Administrative Support:

• Maintain and update service records, contracts, and customer/vendor information in the FS company database.
• Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
• Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
• Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations. 
• Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
• Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. 
• Assist in the RMA - (Return Material Authorization) documentation development process for FS. 
• Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
• Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.

Scheduling and Coordination:

• Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. 
• Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.
• Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. 
• Liaise with other IEM departments to ensure seamless coordination and support for field service operations. 
• Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.
• Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.
• Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.
• Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. 
• Collect data related to field service activities, performance metrics and customer feedback.
• Generate quarterly reports and presentations for FS management review, highlighting key insights and trends.

Inventory Management:

• Monitor and manage inventory levels of service parts, tools and test equipment.
• Coordinate with the procurement team to ensure timely replenishment of necessary supplies. 
• Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.
• Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility. 
• Assist in developing an asset tracking system for FS tools and equipment.

QUALIFICATIONS: 

• Education:
• Bachelor’s or Associate’s degree in Business Administration, Management, or a related field.

• Experience/Skills Required:
• Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to work effectively in a cross-functional team environment.
• Proficiency in working in ERP and CRM systems.
• Problem-solving mindset with the ability to handle complex issues.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills.
• Work well with others in a team environment.
• Willingness to travel occasionally to company manufacturing facilities and FS regional offices.

Reports To:  Sr. Manufacturing Engineering Manager, Automation Integration

Position Summary:

IEM is currently seeking a Control Engineering Technician for our Surrey, BC and will report into the Senior Manufacturing Engineering Manager for the automation integration team. The Technician is responsible for installation, calibration, maintenance, and troubleshooting automated manufacturing systems to improve safety, quality, and productivity. This role supports automation projects from concept through installation, validation, and production launch while supporting ongoing manufacturing operations.

Key Responsibilities:

• Assist in the design, development, and implementation of automated manufacturing systems and equipment
• Support automation projects through installation, testing, validation, and production startup
• Support programming, troubleshooting, and optimization of PLCs, HMIs, robotics, and vision systems, including assisting with root cause analysis for downtime events
• Assist in the creation and maintenance of process documentation, including work instructions, PFMEAs, and control plans
• Work closely with production, maintenance, quality, and supply chain teams to support daily manufacturing operations
• Collect and analyze production data to help improve throughput, reduce scrap, and increase OEE
• Assist with capital equipment projects, including vendor coordination and basic project tracking
• Follow and support compliance with safety, quality, and regulatory standards
• Participate in continuous improvement initiatives using Lean and Six Sigma methodologies
• Perform additional duties as assigned to support the team and organization

Qualifications

• Technical degree or certification in electrical or mechanical engineering technology
• 1-5 years of experience in manufacturing automation
• Hands-on experience with PLCs, robotics, HMIs, and vision systems
• Strong troubleshooting, data analysis, and problem-solving skills
• Experience leading projects and working with external vendors
• Working knowledge of Lean Manufacturing and Six Sigma principles
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Salary Range: $25-27.50CAD

JOB SUMMARY:

The purpose of the Field Service Support Specialist is to provide technical, operational, and administrative support to IEM’s Field Service team. This role is responsible for supporting field operations through emergency phone support, automation and networking assistance, troubleshooting coordination, technical documentation, reporting, and inventory tracking. The position serves as a key link between Field Service, manufacturing plants, engineering, production, procurement, and other internal teams to help resolve technical and operational issues and support the successful execution of field service activities. This role also assists with scheduling, project coordination, reporting, training materials, and other support activities that contribute to the overall efficiency of the Field Service organization.

SUPERVISORY RESPONSIBILITIES:

• This position has no direct supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Serve as the first point of contact for 24/7 emergency phone support.

• Provide automation and networking support, guidance, and training to Field Service Engineers and Technicians.

• Support Field Service Technicians with commissioning, troubleshooting, and issue resolution activities.

• Act as a liaison between Field Service and manufacturing plants to help address technical issues.

• Investigate critical problems in depth and collaborate with subject matter experts as needed to support resolution.

• Assist with the development and maintenance of technical documentation, including Methods of Procedure, Sequences of Operation, and training materials.

• Support the Field Service management team with data collection, reporting, and analysis.

• Partner with production, service, and engineering teams to identify and help resolve product or service deficiencies.

• Coordinate with IEM factory personnel to support efficient execution of Field Service operations.

• Assist in monitoring project progress, identifying potential risks or issues, and recommending corrective actions when needed.

• Gather and track data related to Field Service activities, performance metrics, and customer feedback.

• Coordinate with the procurement team to support timely replenishment of Field Service supplies and materials.

• Maintain accurate inventory records, including transaction tracking, documentation, and periodic system audits.

• Track the shipping and receiving of Field Service parts and test equipment delivered to the JAX1 facility.

• Assist in the development and maintenance of an asset tracking system for Field Service tools and equipment.

• Perform other duties as assigned by management.

COMPETENCIES: 

• Technical Troubleshooting: Applies strong technical knowledge to support troubleshooting and resolution of issues related to switchgear, PLC controls, generator controls, networking equipment, and field service operations.

• Problem Solving: Identifies issues, evaluates root causes, and works through practical solutions in a timely and effective manner.

• Communication: Communicates clearly and professionally with Field Service leadership, technicians, plant personnel, and cross-functional teams, both verbally and in writing.

• Customer Focus: Demonstrates professionalism, responsiveness, and a strong service mindset when supporting internal and external customers.

• Collaboration: Works effectively with Field Service, Engineering, Production, Service, Procurement, and other internal teams to support issue resolution and operational goals.

• Prioritization & Time Management: Manages multiple assignments, shifting priorities, and urgent support needs while maintaining quality and responsiveness.

• Attention to Detail: Ensures accuracy and completeness in technical documentation, reports, inventory records, and operational tracking.

• Documentation & Reporting: Organizes, maintains, and supports the development of technical documents, procedures, reports, and training materials.

• Operational Coordination: Supports the planning, scheduling, and coordination of field service activities to help ensure efficient execution and follow-through.

• Data & Reporting Acumen: Gathers, tracks, and reviews field service data, performance metrics, and related information to support reporting and decision-making.

• Adaptability: Adjusts effectively to changing business demands, technical challenges, and operational priorities in a fast-paced environment.

• Professional Judgment: Exercises sound judgment when responding to technical concerns, escalating critical issues, and supporting business needs.

QUALIFICATIONS: 

• Bachelor’s degree in Engineering or a related field, or an equivalent combination of education and relevant experience.

• Strong troubleshooting and problem-solving skills related to switchgear, PLC controls, generator controls, and networking equipment.

• Ability to manage multiple priorities effectively in a fast-paced environment.

• Excellent communication skills with a strong customer-facing presence.

PHYSICAL/MENTAL/ENVIRONMENTAL:

• Physical Demands:

• Activities: Sitting – 75% Walking/Standing – 25%

• Lifting: Must be able to lift and carry up to 25lbs.

• Vision: Requires extended periods of close visual focus and computer screen work

• Travel: Occasional travel (up to 25%) may be required to IEM manufacturing facilities, and regional field offices.

• Mental Demands: Ability to interpret, analyze, and research information, while managing multiple priorities and meeting time-sensitive deadlines.

• Environment: Work is performed primarily in an office setting, with occasional exposure to manufacturing or field environments as needed.

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout. 

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 80% Walking/Standing – 20%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 75% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

IEM is currently seeking a Continuous Improvement Engineering Manager for our Jacksonville, FL.  This role will lead site-based continuous improvement activities, focusing on kaizen event facilitation, lean training, and driving implementation of standard work. The CI Manager will partner closely with operations and engineering to improve productivity, quality, and flow using lean tools. 

Key Responsibilities:  

• Lead and facilitate kaizen events (labor productivity, layout, material flow, etc.)
• Develop and deploy standard work across production and support areas
• Train and coach operators, supervisors, and engineers on lean fundamentals
• Support site-level strategy deployment and KPI management systems
• Sustain improvements through layered process audits and tiered accountability
• Analyze process performance and identify opportunities for improvement 

Ideal Candidate Profile: 

Lean Manufacturing Expertise 

• Deep hands-on experience applying lean tools (standard work, takt time, value stream mapping, problem-solving, etc.)
• Proven ability to implement lean systems in high-mix, low-volume or complex manufacturing environments

Kaizen Leadership 

• Led numerous formal kaizen events (5–10+ per year ideally)
• Skilled in pre-event planning, team facilitation, event execution, and post-event sustainment
• Trained in or has led training in standard work development and implementation 

Strategy Deployment / Hoshin Kanri Experience 

• Demonstrated capability in translating company-level priorities into actionable functional goals
• Has experience facilitating X-matrix, catchball, and tiered management systems 

Academy Company Background 

• Worked in a structured continuous improvement environment (e.g., Danaher, Parker Hannifin, Crane, Fortive, Illinois Tool Works, etc.)
• Exposure to formal operating systems and cadence-based management practices 

Strong Change Management and Coaching Skills 

• Able to coach operators, supervisors, and executives on lean behaviors and systems
• Experience with resistance management and organizational transformation 

Results-Oriented and Metrics-Driven 

• Has delivered measurable performance improvements (e.g., labor productivity, inventory turns, lead time, quality) 

Cultural Fit for Fast-Paced, High-Growth PE Environment 

• Comfortable working with urgency, ambiguity, and high accountability 
• Flexible and pragmatic with strong bias for action 

Qualifications:  

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Operations, or a related field
• 7–10+ years of experience in manufacturing or operational excellence roles
• Experience planning and leading cross-functional kaizen events
• Strong working knowledge of lean tools: standard work, VSM, 5S, problem-solving
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Prior experience implementing lean in a hands-on, shop-floor setting
• Excellent facilitation and coaching skills 

S JOB SUMMARY:

The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor 

KEY RESPONSIBILITIES:  

Administrative Support:

• Maintain and update service records, contracts, and customer/vendor information in the FS company database.
• Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
• Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
• Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations. 
• Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
• Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. 
• Assist in the RMA - (Return Material Authorization) documentation development process for FS. 
• Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
• Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.

Scheduling and Coordination:

• Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. 
• Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.
• Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. 
• Liaise with other IEM departments to ensure seamless coordination and support for field service operations. 
• Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.
• Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.
• Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.
• Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. 
• Collect data related to field service activities, performance metrics and customer feedback.
• Generate quarterly reports and presentations for FS management review, highlighting key insights and trends.

Inventory Management:

• Monitor and manage inventory levels of service parts, tools and test equipment.
• Coordinate with the procurement team to ensure timely replenishment of necessary supplies. 
• Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.
• Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility. 
• Assist in developing an asset tracking system for FS tools and equipment.

QUALIFICATIONS: 

• Education:
• Bachelor’s or Associate’s degree in Business Administration, Management, or a related field.

• Experience/Skills Required:
• Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to work effectively in a cross-functional team environment.
• Proficiency in working in ERP and CRM systems.
• Problem-solving mindset with the ability to handle complex issues.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills.
• Work well with others in a team environment.
• Willingness to travel occasionally to company manufacturing facilities and FS regional offices.

S JOB SUMMARY:

The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor 

KEY RESPONSIBILITIES:  

Administrative Support:

• Maintain and update service records, contracts, and customer/vendor information in the FS company database.
• Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
• Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
• Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations. 
• Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
• Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. 
• Assist in the RMA - (Return Material Authorization) documentation development process for FS. 
• Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
• Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.

Scheduling and Coordination:

• Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. 
• Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.
• Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. 
• Liaise with other IEM departments to ensure seamless coordination and support for field service operations. 
• Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.
• Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.
• Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.
• Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. 
• Collect data related to field service activities, performance metrics and customer feedback.
• Generate quarterly reports and presentations for FS management review, highlighting key insights and trends.

Inventory Management:

• Monitor and manage inventory levels of service parts, tools and test equipment.
• Coordinate with the procurement team to ensure timely replenishment of necessary supplies. 
• Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.
• Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility. 
• Assist in developing an asset tracking system for FS tools and equipment.

QUALIFICATIONS: 

• Education:
• Bachelor’s or Associate’s degree in Business Administration, Management, or a related field.

• Experience/Skills Required:
• Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to work effectively in a cross-functional team environment.
• Proficiency in working in ERP and CRM systems.
• Problem-solving mindset with the ability to handle complex issues.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills.
• Work well with others in a team environment.
• Willingness to travel occasionally to company manufacturing facilities and FS regional offices.

Company Overview:

IEM is committed to fostering innovation and excellence in our workforce. We believe in investing in our employees’ growth and development, and as such, we are seeking a dedicated Technical Trainer to join our growing FS team. 

Job Summary: 

As a Technical Trainer, you will play a vital role in educating and developing our Field Service workforce. You will be responsible for delivering, teaching, evaluating, and developing the technical skills and knowledge of our FS employees in electrical system testing, equipment start-up & commissioning processes. 

This position is responsible for onboarding and training new field service employees during their 4-week orientation. In addition to new hire training, this position will train and qualify employees to work on or near energized electrical equipment. 

Key Responsibilities: 

• Manage the training itinerary to provide new FS employees with the skills required to enable their success in the field. Training areas include mechanical assembly, wiring, start-up testing, trouble shooting skills, software tools, networking and communications, report writing, and commissioning.
• Maintain all training records for Field Service personnel. 
• Communicate with production, field service leadership, engineering, and technicians to identify areas for improvement in the current program.
• Coordinates with shop leads and managers to facilitate production training.
• Evaluate the performance of Trainees' reports, strengths, and deficiencies.
• Maintain all training records for Field Service personnel. 
• Coordinate and facilitate practical exercises and lab sessions to provide trainees with real-world experience in working with electrical equipment, tools, and technologies.
• Evaluate trainees’ performance, comprehension, and skills development through assessments, quizzes, and practical exercises, providing constructive feedback and support as needed.
• Conduct engaging and interactive training sessions through various methods including classroom instruction, hands-on demonstrations, workshops, and online modules.
• Continuously review and help enhance the FS training program based on feedback, evaluation results, support employee development initiatives and alignment with organizational goals.
• Ensure training content remains current and relevant.
• Collaborate with the FS-Technical Manager and internal stakeholders, including FS management and department heads to identify training needs, help develop learning objectives and support employee development initiatives. 

Qualifications:

• Two-year Technical degree in Engineering or related field experience.
• Must be a team player and detail oriented.
• Power Product production, electrical testing, troubleshooting, commissioning, and problem-solving skills are desired.
• Efficiency in using training tools, software, and multimedia resources.
• Commitment to continuous learning and professional development.
• Ability to effectively engage and motivate trainees of diverse backgrounds and skill levels.
• Previous experience in training, teaching or instruction is preferred.
• Excellent communication, presentation, and interpersonal skills. 
• Proven experience in the electrical manufacturing industry, with a minimum 2 years 

of relevant work experience.  

• Travel up to 25% is required.

Compensation

The hourly range for this role is $31.90 -$41.90 per hour, based on location, experience, and qualifications.

Joining IEM means becoming part of a dynamic team dedicated to excellence and innovation. If you are passionate about technical training and driving employee development, we invite you to apply for the FS-Technical Trainer position and contribute to our mission of success. 

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout. 

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 80% Walking/Standing – 20%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 75% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout. 

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 80% Walking/Standing – 20%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 75% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

We are looking for an experienced Field Service Engineer to work within our Field Service team. The Field Service Engineer will provide electrical support to a wide variety of customers. In this role, you will carry out installation, maintenance, modifications, and troubleshooting both at customer sites and supporting remotely. We offer a hands-on training program with elements of production and Quality Control to give engineers the concrete and practical understanding of our equipment that is so essential in the modern world.

About the role

You will be responsible for commissioning, troubleshooting, analyzing/identifying causes of mis-operation and repairing instruments/products at customer’s location. In addition, when not working on site, this position will provide engineering, PLC/HMI programming and customer support services.

The successful candidate will also have solid communication skills, and strong technical, problem solving, and analytical abilities.

Aspects of this role will include but are not limited to:

• Commissioning of power products and control systems for power System integration with other vendors’ equipment may be required, including but not limited to generators, UPS’s and SCADA systems
• Performing preventive maintenance, field installations and modifications
• Technical product support and troubleshooting
• Working with project engineers and project managers to select and coordinate the replacement of parts
• Performing engineering site surveys on equipment to determine scope of field work
• Performing programming and service on complex automation and protective relaying systems
• Managing office workload post site Ability to prioritize and submit project documentation on time.
• Domestic and international travel will be required as the role will require hands-on support at customer sites
• Travel and work at site outside of regular work hours, as required

Requirements:

• A Bachelor’s Degree in Electrical Engineering or Equivalent experience with Power generation
• More than two years of experience in field services, working as field service engineer with complex electrical systems and Power Generation experience.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of Power equipment.
• Experience with multiple/paralleling generator control system start-ups utilizing multi-function protection relays (Basler, GE or Schweitzer) and multi-function engine controllers (Woodward & ComAp) a plus
• Knowledge of servicing industrial equipment and strong software
• The ability to make changes in the field to HMI screen & PLC ladder logic programming is highly desirable
• Being an excellent team player, having strong communication skills and an ability to work independently without supervision a must Current Passport/Work Permit valid in Canada and United States of America.
• Ability to travel within Canada and to the United States of America and must have and maintain a valid driver’s license.

About IEM Canada

IEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company!