FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.

• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

PURPOSE OF POSITION:

The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.

ESSENTIAL FUNCTIONS:

• Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination, customer support, and job closeout. 

• Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.

• Ensure successful completion, documentation, and closeout of commissioning and field service assignments in accordance with customer requirements, internal standards, and project timelines.

• Coordinate with Field Service leadership and associated internal team members to address staffing gaps, shifting priorities, escalation needs, and operational challenges that could impact successful execution.

• Work with clients and internal teams to address urgent or emergency service needs; coordinate dispatch of field resources when necessary and appropriate.

• Collaborate with Field Service Leads and administrative support staff to ensure service paperwork, reports, timesheets, expense items, and other required documentation are submitted timely and jobs are closed out efficiently and accurately.

• Provide product and field service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service-related guidance.

• Identify project risks, resource constraints, operational inefficiencies, and execution issues that may adversely affect service success, and escalate concerns appropriately.

• Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.

• Incorporate feedback from internal departments, field personnel, customers, and leadership to improve service delivery, communication, scheduling, reporting, and cross-functional coordination.

• Promote and reinforce culture of accountability, responsiveness, professionalism, quality, and safety across the field service team.

• Ensure compliance with company policies, procedures, quality standard, performance expectations, and safety requirements.

• Travel to IEM manufacturing locations, field service offices, and customer sites, as required, to support employees, business needs, and leadership coordination.

• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.

• Perform other duties as assigned by management.

COMPETENCIES:

• Leadership & Team Development: Provides clear direction, coaching, mentorship, and accountability to Field Service Leads and supports development of the broader field team.

• Operational Execution: Effectively manages scheduling, service delivery, resource coordination, and job completion in a fast-paced field service environment.

• Customer Focus: Responds professionally to customer needs, service issues, and escalations while balancing business priorities and operational realities.

• Technical Support Orientation: Demonstrates sufficient technical knowledge of commissioning, maintenance, troubleshooting, and power systems service work to support the field team and internal stakeholders.

• Communication: Communicates clearly and professionally with field personnel, leadership, customers, sales teams, and cross-functional partners.

• Problem Solving & Judgment: Identifies risks, evaluates options, and makes sound operational decisions in a timely manner.

• Organization & Priority Management: Manages multiple projects, staffing needs, service requests, deadlines, and competing priorities with strong attention to detail.

• Collaboration: Works effectively across functions and levels of the organization to improve execution and service outcomes.

• Continuous Improvement: Seeks opportunities to improve workflows, closeout practices, reporting processes, and department effectiveness.

• Compliance & Safety Mindset: Reinforces adherence to company policies, customer requirements, and safety expectations in all field service activities.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 80% Walking/Standing – 20%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Requires long periods of close work on computer screens, technical documents, drawings, and detailed service information.

Travel: Must be able to travel up to 75% to IEM regional field offices and vendor sites.

Mental Demands: Ability to interpret technical and operational information, analyze issues, prioritize multiple tasks, respond to urgent service needs, support team decision-making, and exercise sound judgment in a fast-paced environment.

Environment: Work is performed primarily in climate-controlled office environments, with regular interaction with field operations and occasional exposure to customer job sites, manufacturing areas, warehouses, and non-climate-controlled environments. When onsite, exposure to heat, cold, dust, noise, vibration, and other industrial conditions may occur.

IEM is currently seeking a MRB Coordinator for our Ashburn, VA location. This role is responsible for coordinating and supporting the Material Review Board (MRB) process across IEM manufacturing plant(s). In this position, you’ll help ensure the smooth and timely handling of non-conforming (NC) materials and products—including purchased components, parts, raw materials, and returned items—so they can be properly reviewed and resolved. You’ll work closely with cross-functional teams to keep things moving efficiently, balance priorities, and help drive timely resolution of NC material concerns. Strong collaboration and organizational skills are key to success in this role.

Please note: This position requires 100% in-office presence in our Ashburn, VA office and does not offer remote work.  

Key Responsibilities: 

• Coordinate MRB Processes: Track and manage all MRB materials, ensuring accurate and timely processing and disposition, both physically and within the ERP system.
• Document: Create and maintain non-conforming material records (MRR’s), ensuring all documentation is accurate and up-to-date.
• Collaborate: Work with internal teams, including Quality, Manufacturing, Engineering, Supply Chain and Supplier Quality, to resolve material issues.
• Inventory Management: Maintain inventory accuracy of MRB materials and ensure proper storage and handling.
• Report: Generate and analyze MRB reports. Monitor and report out on MRB process metrics.
• Compliance: Ensure all MRB activities comply with relevant quality standards and regulatory requirements.
• Source of Non-Conforming Parts: Manage non-conforming parts and materials found during incoming inspection, manufacturing and assembly, or during Quality Control and Test.

COMPETENCIES:

• Skills: Strong organizational and communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams. Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Software: Advanced proficiency with Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Technical Knowledge: Familiarity with quality management systems, CAPA processes, Lean manufacturing, continuous improvement initiatives and relevant regulatory standards (e.g., ISO 9001, ISO 13485). Must have strong Problem Solving and Analytical abilities.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

EDUCATION AND EXPERIENCE:

• MRB experience required.
• Bachelor’s degree in business, engineering, or a related field required; or equivalent.
• Minimum of 3-5 years of experience in a manufacturing or warehouse environment, preferably in a regulated industry..
• Prior experience in Quality Control and/or Quality Assurance is strongly preferred.
• Previous experience leading or managing teams a plus.
• Prior experience with Infor (Syteline) ERP system is a plus.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

            Activities:         Sitting – 25%               Walking/Standing – 75%

            Lifting:             Continuously lift up to 50 lbs.

            Bending:          Must be able to bend, squat, and climb.

Vision:             Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

 JOB SUMMARY:

Company Overview:

IEM is committed to fostering innovation and excellence in our workforce. We believe in investing in our employees’ growth and development, and as such, we are seeking a dedicated Technical Trainer to join our growing FS team. 

Job Summary: 

As a Technical Trainer, you will play a vital role in educating and developing our Field Service workforce. You will be responsible for delivering, teaching, evaluating, and developing the technical skills and knowledge of our FS employees in electrical system testing, equipment start-up & commissioning processes. 

This position is responsible for onboarding and training new field service employees during their 4-week orientation. In addition to new hire training, this position will train and qualify employees to work on or near energized electrical equipment. 

Key Responsibilities: 

• Manage the training itinerary to provide new FS employees with the skills required to enable their success in the field. Training areas include mechanical assembly, wiring, start-up testing, trouble shooting skills, software tools, networking and communications, report writing, and commissioning.
• Maintain all training records for Field Service personnel. 
• Communicate with production, field service leadership, engineering, and technicians to identify areas for improvement in the current program.
• Coordinates with shop leads and managers to facilitate production training.
• Evaluate the performance of Trainees' reports, strengths, and deficiencies.
• Maintain all training records for Field Service personnel. 
• Coordinate and facilitate practical exercises and lab sessions to provide trainees with real-world experience in working with electrical equipment, tools, and technologies.
• Evaluate trainees’ performance, comprehension, and skills development through assessments, quizzes, and practical exercises, providing constructive feedback and support as needed.
• Conduct engaging and interactive training sessions through various methods including classroom instruction, hands-on demonstrations, workshops, and online modules.
• Continuously review and help enhance the FS training program based on feedback, evaluation results, support employee development initiatives and alignment with organizational goals.
• Ensure training content remains current and relevant.
• Collaborate with the FS-Technical Manager and internal stakeholders, including FS management and department heads to identify training needs, help develop learning objectives and support employee development initiatives. 

Qualifications:

• Two-year Technical degree in Engineering or related field experience.
• Must be a team player and detail oriented.
• Power Product production, electrical testing, troubleshooting, commissioning, and problem-solving skills are desired.
• Efficiency in using training tools, software, and multimedia resources.
• Commitment to continuous learning and professional development.
• Ability to effectively engage and motivate trainees of diverse backgrounds and skill levels.
• Previous experience in training, teaching or instruction is preferred.
• Excellent communication, presentation, and interpersonal skills. 
• Proven experience in the electrical manufacturing industry, with a minimum 2 years 

of relevant work experience.  

• Travel up to 25% is required.

Compensation

The hourly range for this role is $31.90 -$41.90 per hour, based on location, experience, and qualifications.

Joining IEM means becoming part of a dynamic team dedicated to excellence and innovation. If you are passionate about technical training and driving employee development, we invite you to apply for the FS-Technical Trainer position and contribute to our mission of success.