At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking a Quality Systems Technician for our Jacksonville FL. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations.

Please note: This position requires 100% in-office presence in our Jacksonville offices and does not offer remote work.

Key Responsibilities:

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and escalate recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality-related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
• Ability to develop & update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. 
• Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred.

Qualifications:

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• ⁠Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is considered an asset.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem-solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail-oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Working Conditions:

• Split between office and shop floor environments.
• May require light hands-on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking a Quality Systems Technician for our Surrey, B.C. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations. 

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities:

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and escalate recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality-related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
• Ability to develop & update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. 
• Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred.

Qualifications:

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• ⁠Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is considered an asset.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem-solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail-oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Working Conditions:

• Split between office and shop floor environments.
• May require light hands-on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation Range: CAD $25.00 - $33.00/hr] 

PURPOSE OF POSITION:

This position is responsible for coordinating and executing the internal audit at the IEM manufacturing plant/s.

ESSENTIAL FUNCTIONS:

• Conduct internal audits across departments to assess risk and control effectiveness
• Develop audit plans, scope, and objectives based on risk assessments
• Analyze financial and operational data to identify discrepancies or inefficiencies
• Prepare clear and concise audit reports with actionable recommendations
• Collaborate with management to implement corrective actions
• Monitor compliance with internal policies and external regulations
• Assist in the development and refinement of internal audit procedures
• Stay current with industry trends, regulatory changes, and best practices

COMPETENCIES:

• Skills: Must have strong Problem Solving and Analytical abilities. Strong organizational and communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams. Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Software: Advanced proficiency with Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Technical Knowledge: Familiarity with quality management systems, CAPA processes, Lean manufacturing, continuous improvement initiatives and relevant regulatory standards (e.g., ISO 9001, ISO 14001, ISO 45001, AS9100).

EDUCATION AND EXPERIENCE:

• Education: Bachelor’s degree in business, engineering, or equivalent.
• Experience:
  • Minimum of 3-5 years of experience in a manufacturing or warehouse environment, preferably in a regulated industry.

• 2+ years of experience in auditing or related field
• Strong knowledge of auditing standards, risk management, and internal controls
• Excellent analytical, communication, and organizational skills
• Ability to work independently and handle confidential information with integrity

• Prior experience in Quality Control and/or Quality Assurance is strongly preferred.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

            Activities:         Sitting – 25%              

Walking/Standing – 75%

            Lifting:             Lift up to 50 lbs.

            Bending:          Must be able to bend, squat, and climb.

Vision:             Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

If you are interested in applying for this position and meet the qualifications, please complete a Job Posting Application and return to Human Resources no later than, March 31, 2026.

Compensation: The hourly pay range for this position is C$ 31.00 - C$ 42.00

IEM is currently seeking an MRB Coordinator for our Fremont, CA location and will report into the Quality Manager. This position is responsible for coordinating and executing the Material Review Board (MRB) Process at the IEM manufacturing plant/s.

The incumbent must ensure the efficient processing and disposition of non-conforming (NC) materials and products – this includes, but is not limited to purchased components, parts, raw materials and return items.

The position requires excellent ability to coordinate with cross-functional teams, manage demand requirements and ensure the efficient movement and resolution of NC material concerns.

Please note: This position requires 100% in-office presence in our Fremont, CA offices and does not offer remote work.  

ESSENTIAL FUNCTIONS:

• Coordinate MRB Processes: Track and manage all MRB materials, ensuring accurate and timely processing and disposition, both physically and within the ERP system.
• Document: Create and maintain non-conforming material records, ensuring all documentation is accurate and up-to-date.
• Collaborate: Work with internal teams, including Quality, Manufacturing, Engineering, Supply Chain and Supplier Quality, to resolve material issues and implement corrective actions.
• Inventory Management: Maintain inventory accuracy of MRB materials and ensure proper storage and handling.
• Report: Generate and analyze MRB reports to identify trends and areas for improvement.
• Compliance: Ensure all MRB activities comply with relevant quality standards and regulatory requirements.
• Incoming Inspection: Oversee the incoming inspection process to identify non-conforming parts and materials.
• Source of Non-Conforming Parts: Manage non-conforming parts and materials found during incoming inspection, manufacturing and assembly, or during Quality Control and Test.
• The candidate will be expected to perform additional duties as assigned to support the team and organization.

SUPERVISION OF PERSONNEL:

• None

COMPETENCIES:

• Skills: Strong organizational and communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams. Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Software: Advanced proficiency with Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Technical Knowledge: Familiarity with quality management systems, CAPA processes, Lean manufacturing, continuous improvement initiatives and relevant regulatory standards (e.g., ISO 9001, ISO 13485). Must have strong Problem Solving and Analytical abilities.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

EDUCATION AND EXPERIENCE:

• Education: High school diploma or equivalent required; bachelor’s degree in business, engineering, or a related field preferred.
• Experience: Minimum of 3-5 years of experience in a manufacturing or warehouse environment, preferably in a regulated industry.
• Prior experience in Quality Control and/or Quality Assurance is strongly preferred.
• Prior experience with Infor (Syteline) ERP system is a plus.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

            Activities:         Sitting – 25%               Walking/Standing – 75%

            Lifting:             Continuously lift up to 50 lbs.

            Bending:          Must be able to bend, squat, and climb.

Vision:             Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Compensation: The salary range for this position is $69,000 - $89,000

Reports To:  Quality Manager

Salary Range: $28 - $36 per hour

Position Summary:

This position is responsible for coordinating and executing the Material Review Board (MRB) Process at the IEM manufacturing plant/s. The incumbent must ensure the efficient processing and disposition of non-conforming (NC) materials and products – this includes, but is not limited to purchased components, parts, raw materials and return items. The position requires excellent ability to coordinate with cross-functional teams, manage demand requirements and ensure the efficient movement and resolution of NC material concerns.

Job Type: Full-Time, Permanent

Please note that this position will be 100% in office, no remote work.

Key Responsibilities:

• Coordinate MRB Processes: Track and manage all MRB materials, ensuring accurate and timely processing and disposition, both physically and within the ERP system.
• Document: Create and maintain non-conforming material records, ensuring all documentation is accurate and up to date.
• Collaborate: Work with internal teams, including Quality, Manufacturing, Engineering, Supply Chain and Supplier Quality, to resolve material issues and implement corrective actions.
• Inventory Management: Maintain inventory accuracy of MRB materials and ensure proper storage and handling.
• Report: Generate and analyze MRB reports to identify trends and areas for improvement.
• Compliance: Ensure all MRB activities comply with relevant quality standards and regulatory requirements.
• Incoming Inspection: Oversee the incoming inspection process to identify non-conforming parts and materials.
• Source of Non-Conforming Parts: Manage non-conforming parts and materials found during incoming inspection, manufacturing and assembly, or during Quality Control and Test

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

COMPETENCIES:

• Skills: Strong organizational and communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams. Ability to multi-task and prioritize in a fast-paced manufacturing environment

• Software: Advanced proficiency with Microsoft Office applications (Access, Outlook, Excel and PowerPoint)

• Technical Knowledge: Familiarity with quality management systems, CAPA processes, Lean manufacturing, continuous improvement initiatives and relevant regulatory standards (e.g., ISO 9001, ISO 13485). Must have strong Problem Solving and Analytical abilities.

EDUCATION AND EXPERIENCE:

• Education: High school diploma or equivalent required; bachelor’s degree in business, engineering, or a related field preferred.
• Experience: Minimum of 3-5 years of experience in a manufacturing or warehouse environment, preferably in a regulated industry.
• Prior experience in Quality Control and/or Quality Assurance is strongly preferred.
• Previous experience leading or managing teams.
• Prior experience with Infor (Syteline) ERP system is a plus.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 25% Walking/Standing – 75%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION: 

This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

The Quality Control Supervisor is a fully onsite role based out of our Jacksonville location and will report into our Test & Inspection Manager.

Second shift hours are 3pm - 11:30pm.

ESSENTIAL FUNCTIONS:

• Lead daily activities of Test Technicians and Inspectors supporting various product lines within the site.
• Align testing and inspection tasks with the production schedule and communicated priorities.
• Ensure adherence to UL standards, customer specifications, electrical testing requirements, and company policies.
• Oversee testing processes including hipot, megger, torque checks, functional testing, continuity inspections, and other required verifications.
• Verify all testing logs, data sheets, inspection forms, and digital entries are accurate and complete.
• Support root cause investigations and corrective or preventative actions for test or quality issues.
• Train and mentor team members on test procedures, safety practices, documentation, and equipment usage.
• Coordinate with Production, Engineering, Project Management, and Materials teams to resolve test failures, part shortages, or missing documentation.
• Maintain test equipment readiness including calibration, safety checks, and proper storage.
• Monitor daily performance indicators including first-time quality, test throughput, retest rates, and downtime.
• Communicate risk conditions, schedule conflicts, and equipment concerns to the Test and Inspection Manager.
• Support continuous improvement activities through accurate data collection and participation in process reviews.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

• Enforce escalation procedures for safety events, quality issues, and critical equipment failures.
• Manage workforce expectations related to attendance, conduct, performance, and company policies.
• Perform other duties assigned by the Test and Inspection Manager.

SUPERVISION OF PERSONNEL:

• QC Leads
• Team Coordinators
• QC Inspectors
• Test Technicians

COMPETENCIES:

1. Safety and Compliance • Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment. • Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists. • Consistent application of documented processes across all shifts.
2. Quality and Technical Expertise • Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis. • High attention to detail during inspections, data entry, and test result validation. • Ability to identify nonconformances, support root cause actions, and maintain proper documentation.
3. Leadership and Teamwork • Clear guidance and direction for technicians and inspectors. • Effective collaboration with cross-functional teams. • Strong communication with test leads, QC leads, and production partners. • Skills in addressing conflict and supporting a positive work environment. • Coaching, mentoring, and supporting team development.
4. Operational and Problem-Solving Skills Ability to resolve production and testing issues quickly. • Strong prioritization and task organization to maintain testing throughput. • Accountability for schedule adherence, quality performance, and consistent process execution. • Adaptability to shifting priorities or unplanned challenges.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

1. Growth and Development • Support training for new hires and existing team members. • Proactive approach to continuous improvement and professional development. • Commitment to improving test processes, documentation, and safe work practices.

Key Performance Indicators (KPIs): • Safety: Recordable events, near misses, PPE adherence, test cabinet safety compliance. • Quality: First-time pass rate, test failure accuracy, documentation completeness, rework reduction. • Delivery: On-time testing performance, test throughput, bottleneck reduction. • Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

EDUCATION AND EXPERIENCE:

• Technical Degree (Associates or BS) or Certification preferred; or 5 years’ experience in relevant manufacturing field.
• At least 2 years of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment
• Considerable experience with Measuring and Test Equipment is
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Lean Manufacturing and process improvement preferred
• Prior experience with ETQ Reliance and/or Infor (Syteline) ERP systems is a plus.
• Previous experience in manufacturing or production preferred.
• Thorough compliance knowledge for ISO 9001, NFPA, UL, and CSA

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 30% Walking/Standing – 70%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION:

The Quality Control Inspector is responsible for implementing quality control systems designed to ensure our products meet applicable industry quality standards. Quality Control Inspector responsibilities include making certain that the production and manufacturing processes are performed to meet quality standards, performing inspection of equipment and components at various stages of the production cycle, and maintaining ISO 9001 required documentation as well as regulatory listings and markings.

ESSENTIAL FUNCTIONS:

• Implement inspection criteria and procedures.
• Maintain electronic records of inspection documentation as well as equipment and component certifications.
• Investigate and correct customer issues and complaints relating to quality.
• Develop statistical tracking of QC issues and implement process improvement procedures.
• Provide technical expertise to teams.
• Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability.
• Performs final inspection on products and equipment when arriving and leaving the plant.
• Provide inspection activity for production throughout production cycle.
• Responsible for marking and applying regulatory labels as required.
• Perform other related duties as required by supervisor.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

SUPERVISION OF PERSONNEL:

• None

COMPETENCIES:

• Technical Capacity.
• Strong Mechanical Aptitude.
• Metal Fabrication.
• Problem Solving/Analytical.
• Strong Computer Skills.
• Leadership.
• Performance Management.
• Excellent Written and Verbal Communication Skills.

EDUCATION AND EXPERIENCE:

• High school diploma, or equivalent.
• Minimum of 2 years of experience with electrical wiring and fabrication in a manufacturing environment.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 10% Walking/Standing – 90%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on small fonts and fine print on drawings

And ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

IEM is currently seeking a Quality Engineer - Customer Account Manager for our Jacksonville, FL or Surrey, B.C offices and will report into the VP of Quality & Reliability. As a Quality Engineer – Customer Account Manager, you will be the primary point of contact for the Customer and Commercial Teams about quality-related issues. Collect root cause analysis data and provide corrective feedback due to quality issues. Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Support new product introductions to ensure the robustness of product. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Manage the customer specific requirements and coordinate technical support. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Work mostly independently under general supervision, reviewed at project milestones and/or on completion by Senior Management.

Please note: This position requires 100% in-office presence and does not offer remote work.

Key Responsibilities:

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
• Initiate containment of stock at all locations and prevent further nonconforming production
• Investigate the fault and extent of potential recall
• Examine defective part for conformance to engineering design drawings or specifications
• Identify anomalies on engineering drawings back to the design function
• Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
• Provide feedback to company on what the issues are
• Evaluate findings to formulate corrective action plan and coordinate implementation
• Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
• Organize any re-work of finished goods that may be necessary
• Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities
• Assist with training of quality awareness
• Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
• Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views
• Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators
• Keep up with current and developing manufacturing and engineering trends that concern the customer’s product
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Support and lead process improvement activities
• Write reports and present progress at project meetings and to clients
• Plan projects or subtasks so they may be tracked and presented
• Perform root cause analysis and resolve problems
• Provide advice and guidance to management teams as required
• Provide support to all internal departments to maintain and improve product quality
• Communicate efficiently with IEM and customer’s management
• Liaise and communicate with other departments, customers, and other service providers
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
• Develop quality relationships with the customer
• Comply with the Health, Safety and Environmental Policies both in-house and at the customer
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:

• Bachelor's in Business/Commercial or Manufacturing/Engineering degree preferred
• Minimum of 5 years of experience in Quality Assurance
• Demonstrated experience of 3 to 5 years in engaging with customers and suppliers
• Previous experience in a manufacturing environment
• Ability to work independently with minimal supervision
• Proficient in 8D, CARs, and quality systems
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
• Familiarity with ISO9001
• Understanding of engineering drawings and manufacturing processes
• Adaptability to diverse and dynamic environments
• Strong planning and prioritization skills
• Effective communication, negotiation, and presentation abilities
• Proficient problem-solving skills
• Understanding of Health and Safety practices
• Team player with analytical skills
• Awareness of cost and financial impacts
• Commercial and financial awareness is advantageous
• Understanding of customer expectations and of quality failure/cost
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Surrey, B.C. Compensation Range: CAD 34.62/hr - 56.25/hr] 
[Jacksonville, FL Compensation Range: $85,000 - 125,000] 

PURPOSE OF POSITION:

The Quality Control Inspector is responsible for implementing quality control systems designed to ensure our products meet applicable industry quality standards. Quality Control Inspector responsibilities include making certain that the production and manufacturing processes are performed to meet quality standards, performing inspection of equipment and components at various stages of the production cycle, and maintaining ISO 9001 required documentation as well as regulatory listings and markings.

ESSENTIAL FUNCTIONS: 

• Perform inspections throughout the production cycle, including receiving, in-process, and final inspection, before shipment. 
• Verify conformance to engineering drawings, schematics, BOMs, and applicable UL standards 
• Generate nonconformance reports, gather evidence, and support MRB disposition activities. 
• Investigate and support resolution of customer issues and complaints relating to product quality or workmanship. 
• Develop basic statistical tracking of recurring QC issues and contribute to process improvements that reduce defects and rework. 
• Provide technical feedback to production, engineering, and test teams to prevent quality escapes. 
• Coordinate inspection activities with production teams to support workflow, schedule, and maximize product reliability. 
• Perform final QC verification on all products and equipment entering and leaving the plant. 
• Apply regulatory and compliance labels according to UL and internal requirements. 
• Perform other related duties as required by the supervisor. 

SUPERVISION OF PERSONNEL: 

• None 

COMPETENCIES: 

• Technical capacity 
• Strong mechanical and electrical Aptitude 
• Metal fabrication knowledge 
• Problem solving and analytical ability 
• Strong computer skills (inspection software, ERP, MS Office) 
• Ability to interpret engineering drawings and schematics 
• Excellent written and verbal communication skills 
• Attention to detail and workmanship standards 
• Ability to work independently and collaboratively across value streams 

EDUCATION AND EXPERIENCE: 

• Associate's degree in engineering, science, or equivalent experience preferred. 
• Minimum of 4 years of experience in quality inspection, manufacturing, or production environments. 
• Experience in electrical assembly, switchgear, panel fabrication, or industrial equipment is preferred. 
• Familiarity with ISO 9001, UL standards, and basic quality tools is desirable. 

PHYSICAL/MENTAL/ENVIRONMENTAL: 

Physical Demands 

• Sitting – 10% 
• Walking/Standing – 90% 
• Continuously lift, up to 50 lbs. 
• Able to bend, squat, climb, and access tight spaces inside enclosures and assemblies. 
• Visual ability to read fine prints, drawings, labels, and inspect small components. 

Compensation: The hourly pay range for this position is $35.58 – $47.11

PURPOSE OF POSITION:

The Quality Control Inspector is responsible for implementing quality control systems designed to ensure our products meet applicable industry quality standards. Quality Control Inspector responsibilities include making certain that the production and manufacturing processes are performed to meet quality standards, performing inspection of equipment and components at various stages of the production cycle, and maintaining ISO 9001 required documentation as well as regulatory listings and markings.

ESSENTIAL FUNCTIONS:

• Implement inspection criteria and procedures.
• Maintain electronic records of inspection documentation as well as equipment and component certifications.
• Investigate and correct customer issues and complaints relating to quality.
• Develop statistical tracking of QC issues and implement process improvement procedures.
• Provide technical expertise to teams.
• Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability.
• Performs final inspection on products and equipment when arriving and leaving the plant.
• Provide inspection activity for production throughout production cycle.
• Responsible for marking and applying regulatory labels as required.
• Perform other related duties as required by supervisor.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

SUPERVISION OF PERSONNEL:

• None

COMPETENCIES:

• Technical Capacity.
• Strong Mechanical Aptitude.
• Metal Fabrication.
• Problem Solving/Analytical.
• Strong Computer Skills.
• Leadership.
• Performance Management.
• Excellent Written and Verbal Communication Skills.

EDUCATION AND EXPERIENCE:

• High school diploma, or equivalent.
• Minimum of 2 years of experience with electrical wiring and fabrication in a manufacturing environment.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 10% Walking/Standing – 90%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on small fonts and fine print on drawings

And ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION: 

This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

The Quality Control Supervisor is a fully onsite role based out of our Jacksonville location and will report into our Test & Inspection Manager.

First shift hours are 6:00am - 2:30pm.

ESSENTIAL FUNCTIONS:

• Lead daily activities of Test Technicians and Inspectors supporting various product lines within the site.
• Align testing and inspection tasks with the production schedule and communicated priorities.
• Ensure adherence to UL standards, customer specifications, electrical testing requirements, and company policies.
• Oversee testing processes including hipot, megger, torque checks, functional testing, continuity inspections, and other required verifications.
• Verify all testing logs, data sheets, inspection forms, and digital entries are accurate and complete.
• Support root cause investigations and corrective or preventative actions for test or quality issues.
• Train and mentor team members on test procedures, safety practices, documentation, and equipment usage.
• Coordinate with Production, Engineering, Project Management, and Materials teams to resolve test failures, part shortages, or missing documentation.
• Maintain test equipment readiness including calibration, safety checks, and proper storage.
• Monitor daily performance indicators including first-time quality, test throughput, retest rates, and downtime.
• Communicate risk conditions, schedule conflicts, and equipment concerns to the Test and Inspection Manager.
• Support continuous improvement activities through accurate data collection and participation in process reviews.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

• Enforce escalation procedures for safety events, quality issues, and critical equipment failures.
• Manage workforce expectations related to attendance, conduct, performance, and company policies.
• Perform other duties assigned by the Test and Inspection Manager.

SUPERVISION OF PERSONNEL:

• QC Leads
• Team Coordinators
• QC Inspectors
• Test Technicians

COMPETENCIES:

1. Safety and Compliance • Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment. • Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists. • Consistent application of documented processes across all shifts.
2. Quality and Technical Expertise • Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis. • High attention to detail during inspections, data entry, and test result validation. • Ability to identify nonconformances, support root cause actions, and maintain proper documentation.
3. Leadership and Teamwork • Clear guidance and direction for technicians and inspectors. • Effective collaboration with cross-functional teams. • Strong communication with test leads, QC leads, and production partners. • Skills in addressing conflict and supporting a positive work environment. • Coaching, mentoring, and supporting team development.
4. Operational and Problem-Solving Skills Ability to resolve production and testing issues quickly. • Strong prioritization and task organization to maintain testing throughput. • Accountability for schedule adherence, quality performance, and consistent process execution. • Adaptability to shifting priorities or unplanned challenges.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

1. Growth and Development • Support training for new hires and existing team members. • Proactive approach to continuous improvement and professional development. • Commitment to improving test processes, documentation, and safe work practices.

Key Performance Indicators (KPIs): • Safety: Recordable events, near misses, PPE adherence, test cabinet safety compliance. • Quality: First-time pass rate, test failure accuracy, documentation completeness, rework reduction. • Delivery: On-time testing performance, test throughput, bottleneck reduction. • Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

EDUCATION AND EXPERIENCE:

• Technical Degree (Associates or BS) or Certification preferred; or 5 years’ experience in relevant manufacturing field.
• At least 2 years of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment
• Considerable experience with Measuring and Test Equipment is
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Lean Manufacturing and process improvement preferred
• Prior experience with ETQ Reliance and/or Infor (Syteline) ERP systems is a plus.
• Previous experience in manufacturing or production preferred.
• Thorough compliance knowledge for ISO 9001, NFPA, UL, and CSA

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 30% Walking/Standing – 70%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

IEM is currently seeking a MRB Coordinator for our Ashburn, VA location. This role is responsible for coordinating and supporting the Material Review Board (MRB) process across IEM manufacturing plant(s). In this position, you’ll help ensure the smooth and timely handling of non-conforming (NC) materials and products—including purchased components, parts, raw materials, and returned items—so they can be properly reviewed and resolved. You’ll work closely with cross-functional teams to keep things moving efficiently, balance priorities, and help drive timely resolution of NC material concerns. Strong collaboration and organizational skills are key to success in this role.

Please note: This position requires 100% in-office presence in our Ashburn, VA office and does not offer remote work.  

Key Responsibilities: 

• Coordinate MRB Processes: Track and manage all MRB materials, ensuring accurate and timely processing and disposition, both physically and within the ERP system.
• Document: Create and maintain non-conforming material records (MRR’s), ensuring all documentation is accurate and up-to-date.
• Collaborate: Work with internal teams, including Quality, Manufacturing, Engineering, Supply Chain and Supplier Quality, to resolve material issues.
• Inventory Management: Maintain inventory accuracy of MRB materials and ensure proper storage and handling.
• Report: Generate and analyze MRB reports. Monitor and report out on MRB process metrics.
• Compliance: Ensure all MRB activities comply with relevant quality standards and regulatory requirements.
• Source of Non-Conforming Parts: Manage non-conforming parts and materials found during incoming inspection, manufacturing and assembly, or during Quality Control and Test.

COMPETENCIES:

• Skills: Strong organizational and communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams. Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Software: Advanced proficiency with Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Technical Knowledge: Familiarity with quality management systems, CAPA processes, Lean manufacturing, continuous improvement initiatives and relevant regulatory standards (e.g., ISO 9001, ISO 13485). Must have strong Problem Solving and Analytical abilities.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

EDUCATION AND EXPERIENCE:

• MRB experience required.
• Bachelor’s degree in business, engineering, or a related field required; or equivalent.
• Minimum of 3-5 years of experience in a manufacturing or warehouse environment, preferably in a regulated industry..
• Prior experience in Quality Control and/or Quality Assurance is strongly preferred.
• Previous experience leading or managing teams a plus.
• Prior experience with Infor (Syteline) ERP system is a plus.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

            Activities:         Sitting – 25%               Walking/Standing – 75%

            Lifting:             Continuously lift up to 50 lbs.

            Bending:          Must be able to bend, squat, and climb.

Vision:             Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION:

The top priorities of this position will be to support Quality and ISO 9001 in all areas of the IEM Organization at manufacturing site – both internal and external. Significant involvement with all areas of product and manufacturing, while also increasing visibility, communication and collaboration with key departments is instrumental in this position. This is a fully onsite role located in Fremont, CA, and will report into our Quality Manager. 

The main functions of the Quality Assurance role include (but not limited to):

Responsibilities:

• Collate, analyze and monitor company process & quality metrics against defined objective parameters
• Write/author technical reports to management depicting the quality levels, quality problems and cost of quality.
• Optimize manufacturability, assembly, testability, cost and quality of components (in-house and purchased) and final product
• Monitor product performance/quality through gathering relevant data and producing statistical reports.
• PFMEA and new program implementation including tooling and manufacturing processes to identify and mitigate risk identified
• Review, understand and ensure manufacturing process meets customer and industry specifications and requirements
• Identify/specify relevant quality-related and workmanship standards training needs.
• Offer technical expertise to company on statistics, Six Sigma methodology, tools, and best practices
• Define, develop document and implement manufacturing and assembly process and quality procedures in conjunction with department staff.
• Conduct Corrective Actions - Internal and External
• Understanding and knowledge of SolidWorks
• Maintain and report department KPI’s
• Facilitate problem solving techniques within production team (including suppliers).
• Set up and drive standard work and best practices
• Document clear project actions and enable timeline achievement
• Development of robust, predictive quality systems in production environment by applying world class techniques (Six Sigma, SPC, GRR, 5Y, CAR, etc.)
• Working with Engineering team on continuous improvement opportunities
• Knowledge of IPC-620
• Failure analysis to support production and assembly
• Collaborating with other divisions to identify and document best practice
• Perform Internal Audits, report and help solve non-conformances
• The candidate will be expected to perform additional duties as assigned to support the team and organization 

Qualifications:

• Experience manufacturing and quality process for a plant, division, or company with both design and production organizations. 
• Working knowledge of switchgear systems, including power distribution, protection schemes, and applicable standards (UL 891, UL 1558, IEEE C37), with the ability to support quality and manufacturing processes.
• Solid background in Six Sigma methodology (green belt minimum, black belt preferred)
• Experience with the development, manufacturing and testing equipment, fixtures and processes for electrical connectors, harnesses and/or equipment.
• Able to think creatively, logically, and independently to solve problems encountered in manufacturing, supply chain, engineering, regulatory compliance and the quality field.
• Able to identify opportunities for improvement throughout the organization’s processes and be able to delegate without formal authority.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

COMPETENCIES:

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliable with a respect to confidentiality

EDUCATION AND EXPERIENCE:

• Degree/Diploma in Engineering or related discipline
• 2-3 Years or more years related experience in quality assurance
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Experience with UL/CSA and ISO 9001 QMS Systems

PHYSICAL/MENTAL/ENVIRONMENTAL:

Vision:                         Long periods of close work on computer screen.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Climate controlled office space.

Compensation: The salary range for this position is $81,000 - 141,000