Position summary

The Technical Trainer will design, develop, and deliver technical training programs for IEM’s medium and low voltage OEM products, including switchgear, switchboards, panelboards, and related power distribution equipment. This role exists to elevate product knowledge and field competency across internal teams, channel partners, and customers, ensuring safe, compliant, and effective application of IEM solutions in support of IEM’s commitment to powering what is next.

Ideal candidate profile

The ideal candidate is a hands-on educator with strong power systems knowledge who enjoys translating complex electrical concepts into clear, practical training for diverse audiences. This person thrives in fast-paced manufacturing and project environments, collaborates closely with engineering and service teams, and is comfortable training in classrooms, at customer sites, and on the factory floor.

Key responsibilities

• Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences.
• Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting.
• Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements.
• Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems.
• Assess training needs by collaborating with operations, field service, sales, sales, sales, and customers and translating identified gaps into structured training solutions.
• Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods.
• Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules.
• Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles.
• Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations.
• Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams.

Qualifications

• Bachelor’s degree in electrical engineering, Engineering Technology, or a related field; or equivalent hands-on experience in power distribution, switchgear, or electrical systems.
• 5+ years of experience in medium and/or low voltage equipment, field service, applications engineering, or technical training in an OEM, EPC, or industrial environment.
• Strong understanding of power distribution equipment (switchgear, switchboards, panelboards, MCCs, breakers, relays) and basic power system concepts (protection, coordination, grounding).
• Demonstrated experience designing and delivering technical training, with the ability to adapt content for technicians, engineers, and non-technical stakeholders.
• Excellent communication, facilitation, and presentation skills, with a focus on clarity, engagement, and safety.​
• Proficiency with common training tools and productivity software (e.g., PowerPoint, LMS platforms, virtual meeting tools).
• Preferred: Experience in OEM manufacturing or data center/utility/industrial environments; relevant certifications (e.g., NETA, NICET, or similar) are a plus.

Workplace conditions

• On-site and field-based role with a mix of classroom, factory floor, and customer-site environments; hybrid arrangements may be considered depending on business needs.
• Travel up to IEM facilities, customer locations, and partner sites to deliver training.
• Frequent interaction with cross-functional teams including engineering, manufacturing, quality, sales, and field service in a collaborative, fast-paced environment.

Physical demands

• Ability to stand for extended periods while delivering training or conducting hands-on equipment demonstrations.
• Occasional lifting, carrying, and moving of training materials, tools, and components (up to lbs) in office and manufacturing environments.
• Willingness to use appropriate PPE and work near energized or de-energized electrical equipment in accordance with safety procedures.

Compensation

The salary range for this role is $110,000–$150,000 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Solution Architect Manager is a senior technical and people leader within IEM’s Application Engineering group. This role oversees a team of Solution Architects and drives the strategic development of power system solutions across industrial, data center, and enterprise applications. The manager ensures technical excellence, fosters innovation, and aligns architectural practices with business goals. This position plays a critical role in mentoring talent, scaling technical capabilities, and enhancing cross-functional collaboration across engineering and commercial teams.

Key Responsibilities

• Leadership & Team Management

  • Lead, mentor, and develop a team of Solution Architects.
  • Set performance goals, conduct reviews, and support career development.
  • Foster a culture of innovation, accountability, and continuous improvement.

  Strategic Architecture Oversight

  • Guide the development of scalable, standards-compliant power system architectures.
  • Ensure alignment with performance, reliability, and operational objectives.
  • Review and approve high-impact designs and proposals.

  Cross-Functional Collaboration

  • Partner with Sales, Product Management, and Engineering to align technical solutions with customer needs.
  • Facilitate communication between technical and commercial stakeholders.
  • Drive resolution of complex technical challenges across disciplines.

  Pre-Sales & Technical Enablement

  • Support strategic business development efforts with technical leadership.
  • Oversee RFI/RFP responses and ensure high-quality technical documentation.
  • Represent IEM in key customer engagements and industry forums.

  Innovation & Technology Strategy

  • Champion digital transformation and integration of emerging technologies.
  • Evaluate new tools, platforms, and methodologies to enhance solution delivery.
  • Engage with vendors and industry partners to stay ahead of trends.

Qualifications

• Bachelor’s degree in electrical engineering (master’s preferred)
• 8+ years in power system architecture, with 3+ years in leadership role
• Deep knowledge of UL, IEEE standards, and industry best practices
• Proven ability to lead technical teams and manage complex projects
• Strong communication, strategic thinking, and stakeholder engagement skills

Preferred Experience:

• Microgrid and advanced energy applications
• Power equipment sales or commercial collaboration
• Innovation leadership and vendor engagement

Workplace Conditions

• On-site, hybrid, or remote
• Travel up to 30-50%

Compensation 

The salary range for this role is $160,000 -$200,000 per year, based on location, experience, and qualifications.

Job Title: Intern, Productivity Data & Industrial Events

Location: Franklin, TN

Reports To: Applications Engineering Program Manager

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Overview
This intern will help strengthen data visibility and team development by tracking productivity metrics and mapping relevant industry events.

Key Responsibilities:

• Research and compile a catalog of relevant industry conferences, webinars, and technical events for the Application Engineering team.
• For each event, identify potential sponsors (internal or external) and align at least one activity or opportunity per team member (e.g., attending, presenting, training).
• Review existing dashboards and assist with refreshing visualizations and definitions.
• Explore current use of ServiceNow for AE-related workflows and identify opportunities to improve or standardize data capture.
• Support the refresh of dashboards by:
• Pulling quote drawing request data from Salesforce
• Supporting integration or data feeds into Tableau
• Spot-checking and double-checking data for accuracy and consistency
• Document data sources, field definitions, and any assumptions used in dashboards or reports.
•  

Capstone Deliverables:

• An “AE Events & Activities” catalog with recommended events and proposed assignments/sponsors for each team member.
• Updated or refreshed AE productivity dashboards (ServiceNow/Tableau/Salesforce inputs) with a brief data-validation summary.

Qualifications:

• Currently enrolled at an accredited university studying Computer Science / Data Analytics

Both capstone deliverables will be provided in a slideshow presentation format.

Job Title: Intern: Application Engineering Tools & Resource Catalog

Location: Franklin, TN

Reports To: Applications Engineering Program Manager

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Overview
This intern will help build out the Application Engineering SharePoint site as a central, easy-to-use resource hub for the team.

Key Responsibilities:

• Catalog existing Application Engineering training materials and engineering documents across current storage locations.
• Organize and upload content into SharePoint following a defined site structure and naming standards.
• Tag each resource by type, product, lifecycle phase, and audience to improve searchability and browsing.
• Cross-reference uploaded materials against a gap analysis to identify missing or outdated resources.
• Prepare an inventory summary (what exists, where it lives, and what is missing).
• Draft simple maintenance recommendations and suggest content owners (by manager/role) for each section to keep the catalog current over time.

Qualifications:

• Currently enrolled at an accredited university studying Electrical or Mechanical Engineering

Capstone Deliverable:

• A populated AE SharePoint resource catalog, including:
• Documented folder/section structure
• Existing application engineering materials in appropriate sections
• A short maintenance plan with proposed content ownership by manager/area

Application Engineering Co-Op

Location: Surrey, BC

May 2026 – August 2026

Position Summary

Industrial Electric Mfg. (IEM) is seeking a motivated Electrical Engineering Co-Op student to support IEMs Applications Technical Services Engineering team. This is a hands-on opportunity to gain practical experience in electrical utility requirements and the effects on a manufactures design requirement. The Electrical Engineering Co-Op will assist our Technical Services Team with a complete review / overhaul of applicable utility standards that are documented within IEMs standard practices. These utility companies are primarily in America but will include limited Canadian Utilities. Other data management, and documentation, tasks can be assigned if time allows.

Key Responsibilities

1. Assist with the organization and maintenance of engineering documentation and reference materials.
2. Contact utilities to gain access to their latest Electrical Service Agreements.
3. Perform other duties as assigned by the assigned Engineering Manager.

Qualifications

• Currently studying Electrical Engineering at an accredited University

Position Summary

The Power Solution Architect is a strategic technical leader within IEM’s Application Engineering group. This role focuses on designing and optimizing electrical power delivery systems across industrial, data center, and enterprise applications. Acting as a bridge between engineering and commercial teams, the architect drives innovation, supports digital transformation, and enhances technical capabilities across the organization.

Key Responsibilities

• Pre-Sales Support
  • Partner with Sales to provide technical expertise during business development and proposal efforts.
  • Interpret project specifications and guide estimation and design teams.
  • Contribute to RFI/RFP responses and technical documentation.
• System Architecture & Design
  • Develop scalable, standards-compliant power system architectures.
  • Ensure designs meet performance, reliability, and operational goals.
• Product & Technology Collaboration
  • Evaluate and select components based on technical and commercial criteria.
  • Recommend design optimizations and alternative solutions.
• Cross-Functional Engagement
  • Collaborate with electrical, mechanical, and thermal engineering teams.
  • Refine solutions based on customer and stakeholder feedback.
• Thought Leadership & Enablement
  • Represent IEM at industry events and promote technical solutions.
  • Mentor teams and support training initiatives to scale expertise.
• Strategic Impact
  • Influence technical and commercial strategies to differentiate IEM solutions.
  • Advocate for technology integration and digital transformation.

Qualifications

• • Bachelors in electrical engineering (Master’s degree preferred)
  • 5+ years in power system architecture
  • Expertise in UL, IEEE standards and industry practices
  • Strong analytical and communication skills

  Preferred experience:

  • Experience in OEM
  • Microgrid applications
  • Power equipment sales or commercial collaboration
  • Innovation leadership and vendor engagement

Workplace Conditions

• On-site, hybrid, or remote
• Travel up to 50%

Compensation 

The salary range for this role is $120,000 -$130,000 per year, based on location, experience, and qualifications.

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.