Job Details

• 💼 Growth Operations - Customer Operations
• 📍 Malaysia
• 🕜 Full-Time Remote

What you will do

You will join as a Customer Success Specialist for the growing APAC region. You will be responsible for managing your own portfolio of mid-market clients, ensuring their success from implementation to renewal. You will act as a trusted advisor, helping our hospitality clients maximize the value of our platform and achieve their full revenue potential.

Where you will have impact

• You will manage a portfolio of clients in the APAC region, building strong, lasting relationships.
• You will lead the implementation process for new clients, ensuring a smooth transition and rapid adoption of our products.
• You will identify and execute upsell opportunities to drive revenue growth within your portfolio.
• You will focus on client retention, monitoring account health and proactively mitigating churn risks.
• You will act as the voice of the customer internally, collaborating with product and sales teams to enhance our offering.
• You will provide exceptional service, managing client requests and becoming an expert in our products.
• You will contribute to team efficiency by actively seeking ways to automate processes and apply new technologies like AI.

About our team

Our Customer Growth team is led by one of the founders of Lighthouse. Our team has two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them. You will be part of our dynamic and growing Customer Success team for APAC. Our team has a strong hospitality background and understands the importance of delivering exceptional customer experiences.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Demonstrable experience in the hospitality industry.
• Previous experience in a Customer Success, Account Management, or similar role in a SaaS environment.
• Ability to manage a client portfolio.
• Excellent communication, negotiation, and emotional intelligence skills.
• Resilience and a proactive mindset for problem-solving and overcoming obstacles.
• Residency in the APAC region to understand cultural market dynamics.
• Fluency in English, both spoken and written.
• A strong collaborative spirit and a desire to grow within a team.

Valued

• Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
• Curiosity and interest in artificial intelligence and how it can improve efficiency and customer service.
• Previous experience working in a startup or fast-growing environment.

Job Details

• 💼 Customer Care | Customer Operations
• 📍 Kuala Lumpur - Malaysia 
• 🕜 Full-Time - Remote 

What you will do

As a Product Support Specialist, you will be a key member of our Customer Care team and the face of Lighthouse to our diverse customers. You will be entrusted with building strong relationships and ensuring our clients' success by guiding them through our platform. As an experience-maker for our customers, you will help hotels transform their business by becoming an expert on our products and their unique needs.

Where you will have impact

• Educate and empower our users to help them achieve the most out of the Lighthouse products.
• Respond to, investigate, and resolve cases logged by customers via chat or email in a timely and professional manner.
• Provide technical troubleshooting for client questions and escalate complex issues or bugs to the Engineering team.
• Help customers adopt and optimize their use of Lighthouse products efficiently.
• Prepare supporting materials and product user manuals to enhance the customer experience.
• Collaborate with internal teams, including Business Development, on customer-related questions to ensure a seamless experience.
• Develop a deep understanding of all Lighthouse products to assist our varied user profiles.

About our team

Join our global and collaborative Customer Care team, the dedicated faces of Lighthouse for our users. We are a passionate group of strategic-minded professionals who advise and guide a wide array of customers from around the world. Our team is entrusted with nurturing client relationships and ensuring product health. We are the first point of contact, focused on problem-solving and helping our clients achieve their goals by making Lighthouse the common thread that transforms their business.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Professional fluency in both English and Japanese (JLPT N2) is a mandatory requirement.
  
• Proven success in a customer-facing environment with a strong customer-first mentality.
  
• Exceptional written and verbal communication skills.
  
• An independent and accountable worker who can manage their own queue and escalate issues appropriately.
  
• Strong time management skills with the ability to prioritize across multiple open tickets and meet SLAs.
  
• Resourceful and adaptable, with proactive problem-solving skills and comfort working in a fast-pivoting environment.
  
• AI-savvy, with experience or comfort using AI tools to improve efficiency and resolution speed.
  
• Tech-savvy and proficient with business tools such as Google Apps.
• Knowledge of the hospitality industry 

About the Job

At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform.

In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes.

You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams.

This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment.

Minimum Qualifications

• 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
• Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion
• Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell)
• Ability to engage and influence senior stakeholders (VP, C-level) across both technical and business functions
• Strong understanding of technical products (e.g. APIs, integrations, payment flows) and ability to translate product capabilities into business value
• Demonstrated ability to operate independently and lead complex client engagements, including managing escalations and competing priorities
• Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients
• Experience working cross-functionally with Sales, Product, Engineering, and Operations teams
• Strong problem-solving and analytical skills, with a focus on driving measurable customer outcomes 

Preferred Qualifications

• Experience in payments, fintech, or financial infrastructure, particularly in high-growth or global environments
• Prior experience managing enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)
• Track record of delivering measurable impact (e.g. improving payment success rates, driving revenue growth, expanding product adoption)
• Experience in multi-market or cross-border client environments
• Background in consulting, solution engineering, or strategic account management
• Familiarity with data analysis or performance optimisation (e.g. transaction success rates, funnel optimisation)
• Experience building or contributing to customer success playbooks, frameworks, or segmentation strategies

Responsibilities

• Own a portfolio of Chinese-speaking enterprise accounts, driving adoption, retention, and growth across the customer lifecycle
• Develop deep understanding of clients’ business models, payment flows, and success drivers, and translate these into actionable strategies
• Drive Implementation of expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales
• Act as a trusted advisor to client stakeholders, including senior executives, on product usage, optimisation, and growth opportunities
• Lead solutioning discussions for new use cases, working closely with Product and Engineering teams
• Monitor and improve key performance metrics (e.g. payment success rates, volume growth, product adoption)
• Proactively manage risks, issues, and escalations, ensuring high levels of customer satisfaction and trust
• Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to deliver client outcomes
• Support strategic initiatives to scale Customer Success, including playbooks, segmentation, and operational improvements
• Mentor or support junior team members where needed, contributing to overall team capability

About the Role

Monks is hiring for a Senior Art Director.

We’re looking for someone to take the lead visual craft, creative expression and executional excellence of ideas across campaigns, content and brand experiences. This role is for someone who combines strong conceptual thinking and ideation with exceptional design sensibility and a sharp eye for detail. 

As a Senior Art Director, you will shape powerful visual narratives across multiple channels, from social and digital to film, experiential, print, and integrated brand campaigns. You will work closely with the Executive Creative Director, Copywriters, Designers, Strategists and Account Team to develop ideas that are not only visually compelling, but strategically sharp and culturally relevant. 

You should be someone who can think big idea, execute beautifully, guide junior creatives, and confidently present ideas to both internal teams and clients. 

Responsibilities

• Lead the visual development of creative concepts from ideation through to final execution.
• Create strong, original, and strategically grounded ideas for integrated campaigns, brand platforms, social content, film, digital, and experiential work.
• Partner closely with copywriters, creative directors, strategists, and account teams to build compelling creative solutions.
• Translate briefs into high-quality visual territories, storyboards, layouts, mock-ups, and presentation-ready creative work.
• Ensure a high level of craft, consistency, and attention to detail across all creative outputs.
• Present creative thinking and visual rationale clearly and persuasively to internal stakeholders and clients.
• Guide and mentor junior designers and art directors, helping elevate the overall creative standard of the team.
• Work collaboratively with production, design, motion, editors, photographers, illustrators, and external partners to bring ideas to life.
• Stay current with design trends, cultural movements, technology, and platform behaviors to keep work fresh, relevant, and forward-looking.
• Contribute proactively to the creative culture of the team through references, inspiration, and a passion for great work.
• Manage multiple projects and timelines effectively while maintaining creative quality under pressure.
• Ensure all work aligns with brand guidelines while still pushing for creative distinction and innovation.
• Partner with Executive Creative Director and Creative Directors.

About You

The Essentials:

• At least 7 years of high-level experience as a senior designer or art director, crafting digital ads and assets.
• A slick portfolio showcasing your mastery of Photoshop.
• Strong English communication skills for working with clients and teams across global markets.
• Experience managing the full design process: from conceptualizing ideas to finalizing layouts and adapting designs for various markets and formats.
• Expertise in creating balanced, visually appealing layouts.
• Knowledge of templating and process optimization to streamline production.
• Deep understanding of design fundamentals such as typography, interaction design, flow, and storytelling.
• Ability to present and sell your designs to both clients and internal teams.
• Ideally, you’ve had some experience in client-facing presentations.

Not a must, but a plus:

• Proficiency in Figma.
• Experience with printing and Out-of-Home (OOH/DOOH) design.

#LI-LL1

About Monks

Monks is a global, digital-first brand operating at the intersection of creativity, technology, and culture. We create integrated experiences, campaigns, content, platforms, and brand systems for some of the world’s most ambitious companies.

We’re looking for an Art Director to join our APAC Hub team based remotely in Kuala Lumpur, supporting AUNZ and wider APAC markets. This role sits between design craft and creative leadership, making it ideal for a senior creative who has evolved from strong executional design into conceptual art direction.

You’ll help shape visual territories, lead campaign thinking, guide designers, and bring modern creative workflows into the way we work. At Monks, we expect creatives to embrace emerging technologies and technology-enabled workflows as part of contemporary creative practice.

Role & Responsibilities

Conceptual Thinking & Art Direction

• Develop compelling visual concepts and creative territories across integrated campaigns, social, branding, digital, and content experiences.
• Translate strategy and creative direction into visually engaging narratives and scalable design systems.
• Create mood boards, mock-ups, presentations, and visual explorations that bring ideas to life.
• Push creative thinking beyond the brief by introducing new approaches, references, and contemporary visual culture.
• Present and articulate creative ideas clearly to both internal teams and clients.

Creative Leadership

• Guide and mentor designers across projects while helping elevate overall creative quality.
• Collaborate with Creative Directors and cross-functional teams to shape creative direction across multiple workstreams.
• Provide feedback and creative oversight throughout concept development and execution.
• Help maintain consistency across campaigns, platforms, and regional adaptations.

Craft & Execution

• Maintain a high standard of visual craft across digital, social, branding, campaign, motion-aware, and experiential outputs.
• Oversee and hands-on with design, typography, composition, imagery, and visual storytelling across multiple formats and touchpoints.
• Ensure concepts are scalable and production-aware across channels and markets.
• Integrate AI-powered creative tools into ideation, visual development, workflow efficiencies, and creative exploration while maintaining originality and quality.
• Apply strong creative judgement when evaluating AI-assisted outputs and emerging creative technologies.
• Support production teams with clear creative intent and thoughtful handoff processes.

Systems & Workflow

• Help improve creative processes, efficiencies, templates, and collaborative workflows.
• Balance creativity with operational thinking in fast-paced environments.
• Explore evolving workflows and emerging technologies that improve both creative quality and team efficiency.
• Contribute to scalable ways of working across distributed teams and markets.

Requirements

• 6–8 years of experience across design, campaigns, branding, social, and digital creative environments.
• Strong portfolio demonstrating conceptual thinking, art direction, and high-level craft execution.
• Proven ability to lead visual development from idea through execution.
• High proficiency across Figma, Google Slides, and the Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign.
• Strong understanding of digital platforms, integrated campaigns, social-first storytelling, and motion-aware design.
• Ability to guide designers and collaborate effectively across multidisciplinary teams.
• Excellent communication and presentation skills with fluent English proficiency.
• Strong understanding of creative systems, scalability, and production workflows.
• Comfortable managing multiple projects and priorities in fast-moving environments.
• Familiarity with AI-powered creative tools and emerging technologies such as ChatGPT, Midjourney, Firefly, Runway, Veo, Figma AI, or similar platforms.

Nice to Have

• Experience working across APAC markets.
• Automotive, luxury, technology, or lifestyle brand experience.
• Motion or film production knowledge.
• Experience working within distributed global teams.

What We Value

• Strong visual opinions backed by strong craft.
• Creatives who think beyond execution and influence creative direction.
• Curiosity, experimentation, and continuous evolution.
• Collaborative people who elevate the work and the team around them.
• A modern mindset toward technology-enabled creativity and innovation.
• Individuals who combine creativity, systems thinking, and cultural awareness.

#LI-LL1

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have:

• 8 to 11 years of related industry experience, ideally 3 years of experience in a customer facing role
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Thai language both verbal and written

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

As a Senior Solutions Engineer (Channel), you will expand SentinelOne’s technical sales presence across ASEAN, Hong Kong, and Taiwan by leading technical enablement, knowledge transfer, and evangelism within the partner community. You will support the full partner sales cycle—including demos, PoCs, and competitive intelligence—while training partners to effectively sell and launch SentinelOne-based solutions. By collaborating with partners, field sales, and internal SE teams, you will align with partner business models to identify and capture high-value opportunities through our cybersecurity platform.

What will you do? 

• Primary responsibilities can be broken into three main facets within the partner community.
• Relationship management
• Technical enablement
• Tech Marketing/sales activities
• Visit local/regional partner offices with regular cadence
• Attend and coordinate offsite social events with partners
• Attend internal sales and sales engineering calls
• Facilitate meetings with SentinelOne field sales and sales engineers and partner resources
• Support sales cycle of SentinelOne products to new partner prospects through demos, POCs, etc.
• Introduce partner sales and technologists to technology
• Deliver roadmap and product updates
• Train for demos and proof-of-concepts (POC)
• Provide regular market updates including competitive intelligence
• Set up regular best practices and how to sessions
• Enable partners to develop, launch and support S1 based Solutions

What Skills and Knowledge Will You Bring?

• Minimum 4 years pre-sales working expertise on one of the following technical topics: Cloud computing (private, public, hybrid) , Endpoint Protection / EDR, OT-IoT, Cloud SIEM solutions, Security Operations, IR, Mobile Security.
• Strong client facing skills (incl. C-level) and a successful track record of engagement management
• Having excellent technical Presentation Skills
• Fluency in English is a requirement for this role and a Second language in Thai, Chinese, and/or Bahasa is an advantage.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be char

Scope of Duties:

• To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.

• To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.

• To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.

• To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination

• To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.

• To analyze operational data and provide reports to management with actionable insights.

What you will need:

• BA/BS degree in Supply Chain Management, Logistics, or related field.

• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus)

• Professional proficiency in English is required; Mandarin language skills are an advantage

• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage

• High attention to detail and accuracy in documentation, billing, and data entry

• Effective communication and interpersonal abilities

• A proactive, organized team player who thrives in a fast-paced, collaborative environment

What we offer:

• Competitive base salary

• Quarterly performance bonus

• Daily complimentary lunch

• Comprehensive medical insurance, including coverage for dependents

• Restricted Stock Units — a stake in the company you're helping to build

Monks is looking for an experienced Marketing Data Specialist/Digital Analytics Specialist with enterprise-level client facing experience in analytics consulting and the deployment of marketing and e-commerce projects. This experience should specifically include helping clients to develop data strategies, complex measurement projects, and experience driving value with expert knowledge and client relationship skills.

You will be responsible for data & analytics initiatives relevant to marketing and audience data consulting, which includes managing relationships with a number of enterprise clients, building out their analytics frameworks, deployment of the required tools, developing insights through reporting and and understanding of needs-based recommendations and optimisations in both technology and data.

The ideal candidate has a history of working with Google Data Products (GTM, GA4 and BigQuery), Adobe Experience Cloud (Analytics, Launch, AEP) or Amplitude to help a variety of businesses, overseeing or directly having a hand in the implementation of their data collection, as well as finding ways to utilise this data to drive value for their clients through reporting and analysis. An understanding of the CRM & CDP landscape is a welcome addition.

This role  offers a huge opportunity for growth within our AUNZ team and APAC data team with clear channels of progression into leadership, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

What We Are Looking For

• We are looking for candidates that can wear two hats comfortably - “business” and “data” - with around 3-4  years marketing focused data & analytics experience with at least 2 years of that experience being client-facing. Ideally, this experience is with a digital marketing consulting firm, agency, or advertiser. 
• Beyond technical experience,  in our eyes the most important qualities are intellectual curiosity, autonomy, and proactivity.

Responsibilities Will Include

• Provide subject matter expertise in Data Analytics Platforms and Data Collection to your clients via overseeing the tagging and analytics framework, and a variety of analysis and insight initiatives.
• Develop analytics and data strategies for some of the largest brands in the world with a focus on measurably lifting their business. 
• Share your data and marketing analytics expertise with your clients and the Monks team; acting as a thought leader for your client through consultative discovery and recommendations, and be an active participant in the knowledge growth of the Monks team.
• Manage the relationship and projects for enterprise clients from a delivery perspective 
• Assist clients in understanding the importance of measurement, and provide best practice guidelines for their general data strategy, as well as specific technical implementations. 
• Assist the data team in propelling our practice forward with new go to market initiatives and solutions. 
• Client Onboarding: Perform digital audits for prospective clients and existing clients, recording findings and making recommendations across digital properties and data reporting environments.
• Data Management & Reporting: Manage Data Reporting Platforms (Analytics) and Aggregation tools (e.g. BigQuery) 
• Conceptualising and  building  POC-level AI based tools: Analysis & Insights, Conversational & NLP and the ability to connect these as agents.

Required Skills & Experience

• You have deep knowledge and experience using mainstream Digital Analytics platforms.
• You have a deep knowledge and understanding of the current state of the data, adtech, and martech industries.
• You have experience managing strategic projects and/or clients.
• You are self-directed, resourceful, and a critical thinker with attention-to-detail and problem-solving skills.
• You are someone who loves to collaborate within cross-functional teams.
• You have experience implementing, and utilizing the data from a variety of digital analytics tools and cloud platforms;
• You have experience with BI/Data analysis tools (Looker Studio, Tableau, etc.).
• Familiarity with cloud data (GCP / BigQuery, AWS, Snowflake, etc.) and how to leverage it in conjunction with marketing analytics data is a big plus in consideration.

#LI-CX1

Monks is looking for an experienced Marketing Data Specialist with enterprise-level client facing experience in analytics consulting and the deployment of marketing and e-commerce projects. This experience should specifically include helping clients to develop data strategies, complex measurement projects, and experience driving value with expert knowledge and client relationship skills.

You will be responsible for data & analytics initiatives relevant to marketing and audience data consulting, which includes managing relationships with a number of enterprise clients, building out their analytics frameworks, deployment of the required tools, developing insights through reporting and and understanding of needs-based recommendations and optimisations in both technology and data.

The ideal candidate has a history of working with Google Data Products (GTM, GA4 and BigQuery), Adobe Experience Cloud (Analytics, Launch, AEP) or Amplitude to help a variety of businesses, overseeing or directly having a hand in the implementation of their data collection, as well as finding ways to utilise this data to drive value for their clients through reporting and analysis. An understanding of the CRM & CDP landscape is a welcome addition.

This role  offers a huge opportunity for growth within our AUNZ team and APAC data team with clear channels of progression into leadership, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

What We Are Looking For

• We are looking for candidates that can wear two hats comfortably - “business” and “data” - with around 3-4  years marketing focused data & analytics experience with at least 2 years of that experience being client-facing. Ideally, this experience is with a digital marketing consulting firm, agency, or advertiser. 
• Beyond technical experience,  in our eyes the most important qualities are intellectual curiosity, autonomy, and proactivity.

Responsibilities Will Include

• Provide subject matter expertise in Data Analytics Platforms and Data Collection to your clients via overseeing the tagging and analytics framework, and a variety of analysis and insight initiatives.
• Develop analytics and data strategies for some of the largest brands in the world with a focus on measurably lifting their business. 
• Share your data and marketing analytics expertise with your clients and the Monks team; acting as a thought leader for your client through consultative discovery and recommendations, and be an active participant in the knowledge growth of the Monks team.
• Manage the relationship and projects for enterprise clients from a delivery perspective 
• Assist clients in understanding the importance of measurement, and provide best practice guidelines for their general data strategy, as well as specific technical implementations. 
• Assist the data team in propelling our practice forward with new go to market initiatives and solutions. 
• Client Onboarding: Perform digital audits for prospective clients and existing clients, recording findings and making recommendations across digital properties and data reporting environments.
• Data Management & Reporting: Manage Data Reporting Platforms (Analytics) and Aggregation tools (e.g. BigQuery) 
• Conceptualising and  building  POC-level AI based tools: Analysis & Insights, Conversational & NLP and the ability to connect these as agents.
  
  
  

Required Skills & Experience

• You have deep knowledge and experience using mainstream Digital Analytics platforms.
• You have a deep knowledge and understanding of the current state of the data, adtech, and martech industries.
• You have experience managing strategic projects and/or clients.
• You are self-directed, resourceful, and a critical thinker with attention-to-detail and problem-solving skills.
• You are someone who loves to collaborate within cross-functional teams.
• You have experience implementing, and utilizing the data from a variety of digital analytics tools and cloud platforms;
• You have experience with BI/Data analysis tools (Looker Studio, Tableau, etc.).
• Familiarity with cloud data (GCP / BigQuery, AWS, Snowflake, etc.) and how to leverage it in conjunction with marketing analytics data is a big plus in consideration.

#LI-CX1

Get to Know our Team  

Agoda’s Customer Experience Group (“CEG”) provides operational support to our customers and partners across the globe. CEG is one of the biggest teams in Agoda, consisting of customer support specialists covering 38 languages, project managers, analysts, and L&D specialists.    

CEG’s purpose is to provide peace of mind for customers and partners by supporting them when they need us. To make that possible, we have enabling teams within CEG that improve the quality and efficiency of our support across customer and partner journeys. These teams include professionals from L&D, Talent Management, Project Management, Workforce Management and Analytics who work in a data-driven environment, eager to move fast and learn through experimentation.  

As part of the Change & Communications (C&C) Team, we support CEG priorities by enabling successful change adoption across our global operations. We partner closely with Operations and enabling teams to plan and execute structured change management and communications—ensuring employees understand the rationale and impact of change, minimizing disruption, building trust, and keeping teams engaged throughout transitions. This includes driving adoption of new products, tools and processes, and ensuring change is embedded into day-to-day ways of working. 

The Opportunity  

CEG operates at high velocity across multiple sites and audiences. To keep teams aligned, engaged, and confident through changing priorities, we need strategic communications that are clear, targeted, and consistently delivered through strong operating rhythms. We are looking for a Strategic Communications & Engagement Specialist to partner closely with CEG Senior Leadership and Agoda Communications to deliver high-quality communications and flagship engagement moments—while continuously improving our communications approach, assets, and channels. 

This is a hands-on role with space for creativity: shaping how messages land, designing engaging formats, and turning complex updates into narratives and experiences that help CEG teams understand what matters and what to do next. 

In this role, you will get to:  

• Own end-to-end planning and delivery for CEG’s top-down communication rhythms (e.g. CEG Connect) shaping agenda, format, storytelling, and follow-ups to drive clarity, engagement, and action.
• Partner with Senior Leaders to craft and package key messages into audience-ready narratives, ensuring communications are timely, relevant, and aligned to CEG priorities.
• Support, design and enable international site visits for CEG leaders: Craft agenda, brainstorm activities, and create leader briefs to tailor Senior Leaders’ messages for its audience to ensure visits meet the intended objectives.  
• Curate and tailor Agoda-wide announcements for CEG: Identify what matters, adapt for frontline team relevance, select the right channels, and sequence communications for maximum impact. 
• Translate initiatives into communication objectives and audience outcomes; define who needs to know, what they need to believe, and the call to action after each communication. 
• Measure communication effectiveness using available to continuously improve prove content, channel mix, and formats. 
• Continuously improve comms assets and routines (templates, playbooks, measurement frameworks) to scale impact and efficiency. 

The ideal candidate has:  

• Relevant experience in internal/strategic communications, employee engagement, event communications, or related roles with strong delivery ownership.  
• Experience in planning and executing internal events/engagement programs (speaker coordination, interactive formats, post-event follow-up). 
• Ability to translate business priorities into crisp message architecture and audience-tailored comms that drive understanding and engagement.  
• Strong stakeholder management and collaboration skills across functions and seniority levels, with experience in briefing and coaching leaders. 
• Strong analytical ability: comfortable in interpreting engagement data, and making evidence-based improvements. 
• Excellent written and spoken English, with the ability to craft executive-level messaging and translate it into frontline-ready assets. 
• Hands-on, proactive and high-ownership mindset; comfortable with ambiguity and fast-paced environments. 
• Experience working with operations, customer service teams, or in multicultural environments is highly desirable. 
• Proficiency in Rise Articulate and Canva is a plus.  

What you'll need to succeed:

• At least 3 years of relevant experience in managing projects or project tasks; experience coordinating delivery across multiple stakeholders.  
• Strong command of English 
• Data-driven mindset with a scientific approach to decision-making and problem solving.  
• Strong stakeholder management skills. 
• Ability to maintain constructive working relationships across functions and levels.  

Why Agoda:

• Competitive compensation package with relocation benefits as applicable
• Exciting, high-impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly
• Dynamic and multinational Tech environment with colleagues of diverse educational and professional background
• Continuous learning and development opportunities through corporate learning programs

Company Overview

Join Monks, a leading marketing and technology consultancy specializing in data, creative and digital media services. We are committed to innovation and driving results through data-driven strategies that help to realise significant growth for our clients and partners.

Role Overview

We are seeking a Growth Marketing Specialist, APAC to spearhead our outbound marketing initiatives aimed at enhancing demand generation and funnelling sales-qualified leads (SQLs) to our sales and client teams across APAC markets. Reporting to the APAC Managing Director, you will play a key role in driving our outbound growth initiatives across our breadth of specialist services pillars - including data, media, technology, and creative workstreams.

Key Responsibilities

• Outbound Marketing Strategy: Create and manage effective outbound marketing campaigns to generate and increase our volume of MQL and SQL. 
• Events Management: Lead the organisation of events, focusing on using in-person activities as a tool to generate brand awareness and lead generation.
• Stakeholder Collaboration: Work closely with senior stakeholders to provide strategic guidance and recommendations for marketing investment.
• Performance Measurement: Develop and implement measurement frameworks to assess marketing effectiveness and prove value to the business.
• Content Planning: Collaborate on the creation of content plans to promote service offerings across social media, events, and technology partnerships.
• Thought Leadership Development: Support subject matter experts in building personal brands through thought leadership initiatives.
• APAC Collaboration: Collaborate with and support all APAC markets to align strategies and share best practices, as well as with global marketing teams.

Qualifications

• Experience: 3+ years of experience in a growth marketing role, preferably within professional services, ad-tech or mar-tech sectors, building or influencing the marketing strategy. Experience managing events and driving leads from events is highly valued.
• Knowledge: Strong understanding of outbound marketing techniques and demand generation strategies, including SEO and SEM experience.
• Technical Experience: Experience with a variety of online marketing tools and techniques such as Google Ads/SEM, SEO, Social Media, Email Marketing, and more
• Skills: Excellent communication and interpersonal skills; ability to manage multiple senior stakeholders.
• Analytical Mindset: Experience in creating measurement frameworks for marketing campaigns.
• Creativity: Innovative thinker with the ability to bring new ideas to improve marketing efforts.

#LI-CX1

We are seeking a Credit & Collections / Jr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritise their workflow to the team’s objectives. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR aging review, collections outreach, cash application, credit management, and reporting of customer collection activities.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 1+ years of billing/collections experience preferred
• Comfortable working in a fast-paced environment 
• Account Software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

We are seeking a Credit & Collections / Sr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritize their workflow to the team’s objectives and take on projects independently. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR Aging Review, Collections outreach, cash application, credit management, reporting of customer collection activities, process improvement, and documenting procedures.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Develop and document process and procedure improvements 
• Support the development of our C&C team members
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 4+ years of accounting/collections experience preferred
• Comfortable working in a high-paced environment, independently and collaboratively 
• Accounting software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

The Opportunity

Monks is a new breed of media consultancy that partners with global brands and agencies seeking transformative marketing results in a time of significant disruption and opportunity. Recognized as a global leader in advanced marketing and advertising technologies, MightyHive provides consulting and services in the areas of media operations and training, data strategy, and analytics. 

The Role

We’re seeking an Accountant to join the Corporate team. This busy, hands-on role will be a key part of the regional Finance team and offers a range of responsibilities including managing the day-to-day financial operations, month end accounting and compliance. This is a full-time position and you’ll enjoy being part of a collaborative, supportive and results driven team that thrives in a dynamic and fast paced environment.  

Responsibilities include(but not limited to):

Accounting and Reporting 

• Maintain the General Ledger Accounts
• Manage Fixed Asset/Prepayment/Expense Accrual schedules
• Manage Balance Sheet reconciliations
• Reconcile COGS accrual and bills on a monthly basis
• Manage month end closing and statutory financial reporting accurately to meet reporting deadlines
• Review and analysis of the Balance Sheet and Profit and Loss accounts
• Preparation and lodgement of payroll tax and BAS/IAS/GST/VAT
• Assist with consolidating quarter/half year/year end accounts and prepare papers for the S4 group
• Assist with financial analysis

Tax and Audit

• Liaise with the external tax advisory for any withholding tax (GST/CIT) implications in the existing and new markets
• Assist with statutory tax lodgement
• Assist with the Global and local statutory audit

Governance 

• Maintain and improve process and internal controls, following up the mitigating action of internal control weaknesses 
• Work with the external bookkeepers/vendors

Other 

• Assist with ad hoc tasks and any other activities directed by Management

What you bring to it

• Bachelors in Finance/Accounting or related fields 
• 3+ years accounting experience, 1+ years post qualification experience with a similar role
• APAC experience preferred
• CPA preferred
• Ability to work under pressure to meet deadlines
• Year-end reporting and audit experience
• Month-end experience involving complex accounting treatments
• Proven experience in consolidation to International Group Company financial reporting
• Experience in AdTech or technology startups preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments
• Ability to multi-task with attention to details and minimal supervision
• Available immediately (preferred)

#LI-LL1

Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable, and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a highly organized and proactive Event Specialist to support the planning and execution of marketing events across APAC. This role is ideal for someone with hands-on event experience who thrives in fast-paced environments and is looking to grow into a regional event management role. You will play a key role in delivering high-quality events, supporting both owned and partner events, while working closely with internal teams and external partners.

RESPONSIBILITIES 

1) Event Execution & Logistics

• Support end-to-end planning and execution of events across APAC
• Coordinate vendors, venues, and production partners
• Manage logistics including production, shipping, and on-site setup
• Prepare detailed run-of-show and ensure smooth on-site delivery
• Troubleshoot and problem-solve during live events

2) Event Coordination & Stakeholder Management

• Act as a key point of contact for event organizers and partners
• Coordinate with internal teams 
• Support speaker logistics including scheduling, briefing, and materials
• Ensure alignment across all stakeholders leading up to events

3) Post-Event Reporting & Follow-up

• Consolidate event outcomes including attendance and leads
• Support post-event reporting and internal recaps
• Coordinate with internal teams to ensure proper follow-up on leads
• Assist in repurposing event content for marketing and communications

QUALIFICATIONS 

• 3–5 years of experience in event management, marketing, or agency environments
• Proven experience supporting or executing events (conferences, brand activations, or corporate events)
• Strong organizational and project management skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong communication skills in English (written and spoken)
• Comfortable working in a fast-paced, collaborative environment

PREFERRED EXPERIENCE

• Experience in an agency or experiential marketing environment
• Exposure to regional (APAC) events
• Basic understanding of marketing, branding, or content production
• Experience working with cross-functional teams (PR, social, content)
• Familiarity with tools such as HubSpot, Salesforce, and Adobe Photoshop is a plus

WHAT SUCCESS LOOKS LIKE

• Events are delivered smoothly, on time, and within budget
• Strong coordination across internal and external stakeholders
• Clear and structured post-event reporting and follow-up
• Increasing ownership and independence over time

WHAT WE OFFER

• Opportunity to work on regional and global events
• Exposure to high-profile industry events and partnerships
• A fast-paced, collaborative environment with growth opportunities

#LI-LL1

Monks is a global creative production company that partners with clients across industries and markets to craft amazing work for leading businesses and brands. Its integrated production capabilities span the entire creative spectrum, covering anything you could possibly want from a production partner, and probably more. From creative campaigns and content to bespoke development and design, Monks works above the line and below the fold at the intersection of creativity and technology. Operating across teams, time zones, and technologies with an incredible in-house team of more than 5000!

The Role
The Financial Controlling team at Monks is responsible for financial controlling of the APAC entities and of the monthly consolidation of several practices and their divisional results. The team operates in an international environment, collaborates closely, and interacts with various departments, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc. The Finance Manager will have financial controlling responsibilities for various entities in APAC. Additionally, as part of the monthly consolidation the manager will work with local finance teams across the world, including US, LATAM, APAC, and EMEA. The role focuses on financial reporting, alignment, process improvements, and integration due to the company's acquisitions. This role will report into the APAC Financial Controller based in Singapore. 

Key responsibilities include:

• Supporting and mentoring the local APAC accounting team employees to ensure timely and quality financial reporting for entities that fall under direct responsibility.
• Analyzing and reviewing monthly reporting packages for entities within the different company groups and liaising with local finance teams.
• Leading the monthly consolidation process and intercompany reconciliations, reporting to the S4 group team
• Acting as the main contact for financial reporting tool and drive improvement of current working practices
• Liaising with various stakeholders, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc.
• Ensuring compliance with accounting and reporting standards, including preparing accounting position papers (IFRS).
• Overseeing the group audit process.
• Assisting with monthly board reporting to the management board.
• Playing a role in implementing new finance systems and driving process improvement and transformation projects 
• Contributing to process documentation and improvement, as well as building a future-proof finance and reporting structure.

Requirements

• Bachelor or Master’s degree in Finance, Economics, Accountancy or equivalent
• 6+ years of experience, preferably in a high growth, international company
• Experience within a transformation environment
• Experience using Netsuite is preferred but not required 
• Excellent communication skills, both with financial and non-financial professionals
• Ability to work in a dynamic environment and handle stressful situations with a positive attitude
• Strong analytical skills
• Proficiency in IFRS.
• Fluency in spoken and written English.

#LI-CX1

Job Summary

We are seeking a Finance Systems Analyst to support the administration and optimisation of NetSuite ERP and other finance technology systems. This role is ideal for a highly organised individual who can manage ticketing, user support, and system administration while ensuring smooth issue resolution. The role will involve coordinating between users, system administrators, technical teams, and external consultants to track and resolve system-related requests efficiently.

The role will be APAC focused however you may support global enquiries if they fall into the local time zone. 

Key Responsibilities

• Act as the first point of contact for finance system queries, ensuring efficient issue resolution.
• Manage and track tickets through the ticketing system, ensuring timely follow-ups and escalations.
• Provide day-to-day system administration for NetSuite ERP and other finance technology platforms.
• Handle basic troubleshooting (e.g., login issues, data entry errors) and escalate complex cases as needed.
• Work closely with finance teams, Tech teams, and external consultants to coordinate issue resolution.
• Ensure that tickets are logged, tracked, and resolved in an organised manner.
• Assist with finance process improvements, identifying opportunities to streamline system workflows.
• Support system upgrades, testing new releases, and documenting system changes.
• Assist users in creating and maintaining saved searches, dashboards, and reports in NetSuite.
• Support finance teams by ensuring data accuracy and reporting consistency across systems.
• Help document best practices and training materials for finance system users.

Key Skills & Qualifications

• Bachelor’s degree preferred in Finance, Accounting, Information Systems, or a related field (or equivalent experience).
• Strong organisational skills with the ability to manage multiple requests and priorities.
• Detail-oriented with a structured approach to issue tracking and resolution.
• Strong communication skills to work effectively with users, system managers, IT teams, and external consultants.
• Proficiency in Excel; familiarity with NetSuite ERP or other finance technology systems is a plus.
• Comfortable working with ticketing systems and troubleshooting basic system issues.
• A proactive problem solver with a willingness to learn and grow in financial systems administration.
• Hands-on experience with NetSuite ERP and finance technology systems.
• Exposure to finance systems administration, reporting, and process improvements.

#LI-CX1

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience. 
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Good to have:

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool

#MoneyHeroGroup #LI-RR1 #LI-Remote

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Procurement team plays a critical role in sourcing and managing digital rewards across key Asia markets.  We ensure a strong, competitive catalog of incentives by partnering with leading brands, platforms and retailers, enabling the business to deliver compelling rewards to customers at optimal cost and value.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a Senior Associate, Procurement to lead sourcing, negotiation, and supplier management for digital rewards across Singapore, Hong Kong, Taiwan and the Philippines. This role is focused on building a high-quality, market-relevant rewards portfolio by securing competitive commercial terms with global brands, digital platforms and regional partners.  The ideal candidate brings strong regional procurement experience across digital rewards ecosystems, including e-vouchers, gift cards, loyalty currencies (i.e. miles) and digital assets (i.e. stablecoins).

The Senior Associate, Procurement will be responsible for:

Strategic Sourcing (Digital Rewards)

• Develop and execute procurement strategies for digital rewards, ensuring competitive pricing and strong market relevance.

Supplier Negotiation & Management

• Lead commercial negotiations with global brands, digital platforms, and regional partners to secure best-in-class pricing, margins, and exclusive offers.  Build and maintain long-term supplier relationships.

Market & Category Expansion

• Identify and onboard new digital reward partners to expand and localize the rewards catalog across target markets, ensuring alignment with customer preferences.

Regional Procurement Optimization

• Drive procurement KPIs including cost savings, margin improvement, supplier performance, and contract optimization across all four markets.

Cross-functional Collaboration

• Partner closely with the marketing, product, and finance teams to align reward sourcing with campaign needs, customer demand, and business objectives.

Procurement Operations & Governance

• Ensure accurate documentation of procurement activities, including contracts, pricing structures, and supplier performance tracking.  Maintain compliance with internal procurement policies.

Project Management

• Lead the evaluation and onboarding of new digital reward platforms and design, implement, and standardize procurement processes to support these initiatives.

In this role, we are looking for someone with:

• 3-5 years of procurement experience, preferably in digital rewards, e-commerce, fintech, or loyalty programs.
• Proven track record in negotiating with regional or global brands for digital products (i.e. Apple, Grab, Telco, or e-wallet platforms)
• Strong network of suppliers across Singapore, Hong Kong, Taiwan and the Philippines.
• Experience managing multi-market procurement strategies and supplier portfolios.
• Demonstrated ability to drive cost efficiency, margin improvement, and supplier performance.
• Strong analytical and problem solving skills with a data driven approach.
• Excellent stakeholder management and communication skills across cross-functional teams.

#MoneyHero #LI-RR1 #LI-Remote

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025..

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As a Talent Acquisition Partner, you won’t just fill roles, you’ll be a strategic advisor to the business. You will own the end-to-end hiring journey, leveraging data-backed market intelligence and innovative sourcing to secure top-tier talent. 

This is a high-visibility role, based in Malaysia, where you will drive recruitment excellence and act as a brand ambassador across Southeast Asia.

The Talent Acquisition Partner will be responsible for:

• Strategic Advisory: Lead 360-degree intake sessions and use market mapping to design cost-efficient, data-driven strategies for diverse, top-tier talent.
• End-to-End Ownership: Manage the full recruitment lifecycle, from innovative sourcing and process design to complex offer negotiations.
• Active Sourcing: Build robust talent pipelines by proactively sourcing through social platforms, professional networks, and employee referrals.
• Recruitment Excellence: Support and lead strategic projects, drive hiring best practices group-wide, and deliver data-driven insights to business leaders.
• Employer Branding: Drive employer branding initiatives and coach hiring managers on objective, unbiased assessment techniques.
• Candidate Experience & Excellence: Deliver a high-touch candidate journey that prioritises engagement and serves as a direct extension of our brand identity.

In this role, we are looking for someone with:

• Proven Expertise: 2-3 years recruitment experience - Agency or In-house/RPO backgrounds.
• Regional Insight: Deep knowledge of Southeast Asia hiring best practices and the regulatory landscape.
• Sourcing Specialist: A high-level direct sourcer with a proven track record of headhunting passive talent.
• Strategic Communicator: Exceptional ability to influence and engage stakeholders across all seniority levels.
• Adaptable & Driven: Thrive in a fast-paced environment, managing high-volume requisitions with precision and a focus on exceeding expectations.
• Bilingual Capability: Fluency in English, Mandarin, and Cantonese is highly preferred to effectively partner with our teams in Singapore, Hong Kong, Philippines, and Taiwan.

#LI-Remote
#MoneyHeroGroup
#LI-AK1

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, Remote working arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

The Associate, Rewards Operations will play a crucial role in ensuring our customers receive their rewards efficiently and effectively. You will be responsible for managing the end-to-end fulfillment process, from coordinating with the procurement team to handling customer inquiries and resolving issues. This role requires a meticulous eye for detail, excellent organizational skills, and a customer-centric mindset.

The Associate, Rewards Operations will be responsible for:

• Support the end-to-end rewards fulfillment process, ensuring timely and accurate delivery of rewards to customers.
• Build and maintain relationships with vendors and redemption centers, ensuring timely delivery and quality of rewards.
• Track and update inventory levels, flagging low stock and supporting the Procurement team to maintain adequate supply.
• Collaborate with the Customer Service team to address inquiries and resolve escalations related to reward fulfillment within SLAs.
• Maintain fulfillment performance data and assist in generating reports to provide operational insights.
• Assist in identifying areas for optimization to enhance efficiency and customer satisfaction.
• Ensure fulfillment processes align with company policies and applicable regulations.
• Work with teams such as procurement, marketing, and customer service to ensure smooth operations.
• Provide support for weekly team updates, KPI tracking, and resolving blockers as needed.

In this role, we are looking for someone with:

• Experience: Minimum of 1-2 years of  experience in business administration, operations, or a related field.
• Fluency in written and spoken Hong Kong Cantonese is a must to work with local stakeholders in Hong Kong, along with strong English communication skills.
• Strong Microsoft Excel and Google Sheets skills to handle data
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Experience in using fulfillment and inventory management software.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proven ability to work independently and remotely, with strong self-discipline and time management skills.
• Embraces a startup culture and thrives in a fast-paced environment, taking initiative and ownership of tasks.
• Highly organized with meticulous attention to detail.
• Excellent verbal and written communication skills.
• Collaborative and flexible approach to work, able to contribute effectively as part of a team.
• Effective problem-solving skills, including decision-making, time management, and prioritization.

#MoneyHeroGroup #LI-RR1 #LI-Remote

Job Details

• 💼 Revenue
• 📍 Kuala Lumpur, Malaysia
• 🕜 Full-Time/Hybrid 

What you will do

As a Business Development Manager for Malaysia, you will be responsible for our international expansion by identifying and closing new business within the Malaysian market. Reporting to our Regional Sales Director, you will manage the full sales cycle, from initial prospecting and cold calling to contract negotiations. You will act as a consultant to our clients, creating proposals that meet their needs while supporting Lighthouse’s commercial goals. This role is for a proactive individual who enjoys building a territory and providing a feedback loop between the market and our Product Development team.

Where you will have impact

• Identify and secure new client opportunities through cold calling, email campaigns, and networking within industry groups across Malaysia.
• Manage the end to end sales process, with a strong focus on outbound prospecting, including reaching out to new prospects, conducting product demonstrations, and preparing tailored proposals.
• Create and execute a business development plan to meet sales targets and improve local processes.
• Act as a link between the Malaysian market and our internal Product teams by sharing client feedback.
• Find and close opportunities to upsell within our existing client base.
• Attend industry conferences and organize regional roadshows to build our presence in the APAC region.
• Help define the 'Lighthouse way' by using AI insights and automation within our CRM to improve forecast accuracy and daily efficiency.

About our team

You’ll be joining our Sales team within the wider Revenue department. We are a global team of over 150 sales professionals across 24 countries. You will be part of our APAC hiring department—a team of 36 people focused on growing our market share in both mature and emerging territories. We work closely with hotels and short-term rental providers to help them improve their revenue through our technology.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Proven years of experience in SaaS sales or business development, ideally within hospitality (tech).
•  A 'hunter' mentality with a strong track record of achieving and exceeding sales targets.
• Demonstrated drive, hunger, and proactivity; you are a self-starter who thrives in a fast-paced, challenging environment.
• Experienced managing the full sales cycle, lead generation, pipeline management, and delivering clear product presentations or webinars.
• Excellent relationship-building and negotiation skills with the ability to balance client value and commercial goals.
• Fluent in written and spoken English and Malay. Other Asian languages are plus.
• Interested in how automation and generative AI can improve your daily workflow, such as forecasting and deal execution.

We welcome

• Experience using Salesforce or similar CRM tools.
• A strong interest in the travel and hospitality industry.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are looking for a detail-oriented and execution-driven Senior Executive, People Operations, based in Malaysia. This role plays a key part in supporting payroll and HR operations for Malaysia and Singapore, ensuring accuracy, compliance, and a great employee experience. You’ll also help manage local office administration and collaborate on regional initiatives.

The Senior Executive, People Operations will be responsible for:

Payroll & Compliance (Malaysia & Singapore)

• Manage end-to-end payroll processes for Malaysia and Singapore, ensuring timely and accurate execution in collaboration with Multiplier and internal stakeholders.
• Oversee monthly payroll processing, including base salary, variable components, statutory deductions, and off-cycle payments, with a strong focus on accuracy and confidentiality and update employee records in line with local requirements, ensuring alignment between HR systems and payroll data.
• Administer employee benefits such as insurance, allowances, and statutory contributions in accordance with company policy and country-specific laws.
• Manage work pass applications and renewals for Singapore, including Employment Pass (EP), S Pass, and Dependant Passes, in coordination with relevant authorities and internal teams.
• Ensure full compliance with statutory regulations, including but not limited to:
• Malaysia: EPF, SOCSO, EIS, and PCB
• Singapore: CPF, IRAS, and MOM requirements
• Process final payments for resigning employees, including pro-rated salary, leave encashment, and tax clearance where applicable.
• Respond to employee queries related to payslips, statutory contributions, offboarding payments, and other payroll-related matters in a timely and professional manner.
• Coordinate closely with Multiplier on payroll calendars, monthly employee data updates, and accurate documentation submission to ensure smooth payroll execution.

Employee Lifecycle Support

• Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.
• Coordinate end-to-end onboarding and offboarding processes, including IT access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.
• Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.
• Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.
• Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.

Office & Vendor Administration (Malaysia ad-hoc)

• Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination
• Liaise with building management for facilities, security, and maintenance
• Support internal events and office activities in collaboration with regional teams

Benefits & Insurance

• Assist employees with enrollment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.
• Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Malaysia and Singapore.
• Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.
• Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.
• Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.

HR Systems & Data Management

• Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems such as Multiplier.
• Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.
• Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.
• Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.
• Ensure confidentiality and data protection protocols are strictly followed in handling employee information.

In this role, we are looking for someone with:

• 3–5 years of experience in HR operations or payroll, ideally in a regional or cross-border role
• Solid knowledge of MY & SG payroll, statutory filings, and EOR platforms (Multiplier experience is a plus)
• Strong proficiency in Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
• Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
• Strong attention to detail, organization skills, and ability to multitask
• Excellent communication skills and comfort working across teams and time zones
• A proactive, service-oriented mindset with a focus on continuous improvement

#MoneyHeroGroup #LI-BP1 #LI-Remote

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are looking for a technically strong and execution-focused HRIS Specialist based in Malaysia to manage and optimise our Workday HR platform across multiple markets.

This role will serve as the internal Workday subject matter expert responsible for ensuring the HR system operates efficiently, supports employee lifecycle processes, and provides reliable workforce insights for leadership. The role will focus on Workday configuration, governance, reporting, system optimisation, and cross-system integrations, while supporting People & Talent teams across Malaysia, Singapore, Hong Kong, Taiwan, and the Philippines.

You will play a key role in leveraging the full potential of the Workday system, strengthening system governance, and driving HR digital maturity across the organisation.

The HRIS Specialist will be responsible for:

Workday System Ownership & Configuration

• Manage and maintain Workday Core HCM modules, including Talent Management, Absence, and related configurations.
• Configure and optimize Workday business process frameworks, approval workflows, and system governance controls.
• Ensure accurate employee lifecycle management within Workday, including hiring, job changes, probation tracking, performance cycles, and offboarding processes.
• Troubleshoot system errors, workflow failures, and configuration issues, ensuring timely resolution.

HRIS Governance & System Optimisation

• Strengthen system governance and approval controls to ensure proper process flows within Workday.
• Review and refine workflows to improve process efficiency, compliance, and audit readiness.
• Identify opportunities to automate manual HR processes and improve system utilisation.
• Ensure consistent system usage across HR teams and markets.

Workday Reporting, Dashboards & Data Analytics

• Leverage the full potential of the Workday system by developing structured reporting and dashboards.
• Create and maintain Workday dashboards and analytics to support leadership with real-time workforce insights, including:
• Headcount reporting
• Attrition analysis
• Workforce planning insights
• Performance review completion tracking
• Support leadership decision-making through accurate, timely, and data-driven HR insights.

HR Data Governance & Data Clean-Up

• Lead HR data clean-up initiatives to ensure data accuracy and integrity across HR systems.
• Implement strong data governance standards to maintain reliable employee data.
• Conduct periodic audits to ensure data consistency between Workday and external systems.

HR Systems Integration & Enhancement

• Support Workday integrations with other enterprise systems, including payroll providers and internal platforms.
• Collaborate with IT teams and external system vendors on system upgrades, integrations, and enhancements.
• Identify system gaps and drive continuous improvement initiatives for HR digital processes.

User Support & Stakeholder Management

• Serve as the primary point of contact for Workday-related queries across HR teams and business stakeholders.
• Provide system support and guidance to HR, managers, and employees on Workday processes.
• Conduct training sessions and develop user guides to improve system adoption and user experience.

In this role, we are looking for someone with:

• 5–8 years of hands-on experience in HRIS or Workday delivery, with strong exposure to Core HCM modules.
• Proven experience working with Workday configuration, Talent, Absence, and business process frameworks.
• Experience managing HR system reporting, dashboards, and workforce analytics.
• Experience supporting HR system integrations and digital transformation initiatives.
• Strong troubleshooting and analytical skills.
• Ability to work effectively with HR, IT, and external system vendors.
• Basic understanding of regional payroll frameworks across Malaysia, Singapore, Taiwan, Hong Kong, and the Philippines.
• Experience working in a multi-country HRIS environment.
• Familiarity with HR compliance, data governance, and audit controls.
• Experience supporting HR digital transformation or Workday implementations.

This role will play a critical part in ensuring Workday functions as a reliable, scalable, and governance-driven HR platform. By strengthening system configuration, improving reporting capability, and optimizing workflows, the HRIS Specialist will enable better workforce insights, improved employee experience, and stronger operational efficiency across all markets.

#MoneyHeroGroup #LI-BP1 #LI-Remote

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, remote work arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As the (Senior) Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.

This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.

The (Senior) Associate, Marketing will be responsible for:

• Campaign Planning
• Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
• Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
• End-to-End Execution
• Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
• Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
• AI & Data-Driven Optimization
• Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
• Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
• Cross-Functional Collaboration
• Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
• Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
• Performance Management
• Track campaign metrics and contribution.
• Produce post-campaign analysis with insights and recommendations for continuous improvement.

In this role, we are looking for someone with:

• 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
• Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
• Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
• Strong cross-functional project management skills and proven ability to deliver on time and on budget
• Analytical mindset; able to link campaign metrics to P&L impact.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Success Metrics:

• Vertical campaign metrics and contribution to revenue/GP.
• CAC/LTV improvement and issued conversion rates.
• Partner satisfaction with campaign execution.
• Speed and efficiency of campaign delivery.

#MoneyHeroGroup #LI-BP1 #LI-Remote

Managing Principal – Financial Services (Malaysia)

Are you a senior consulting leader who wants genuine ownership to build, grow, and scale a consulting business? Do you thrive on opening doors, shaping client agendas, and turning relationships into long‑term partnerships?

At Capco, our Managing Principals are business leaders first. You will play a pivotal role in driving revenue growth, expanding strategic client relationships, and shaping Capco’s market presence in Malaysia, while providing executive oversight to complex programmes delivered by our consulting teams.

Role Overview

As a Managing Principal, you will be accountable for business development, account growth, and senior client relationships, while ensuring the successful governance and oversight of major transformation programmes across the financial services sector.

You will operate with a strong entrepreneurial mindset, combining commercial ownership with thought leadership and people leadership.

Key Responsibilities

Business Development & Growth (Primary Focus)

• Own and grow a portfolio of strategic client relationships across banking, capital markets, wealth, asset management and/or insurance
• Originate new consulting opportunities, shape client demand, and convert pipeline into sustainable revenue streams
• Develop and execute account growth strategies, including cross‑sell and upsell opportunities
• Represent Capco at senior client forums, industry events, and within C‑suite conversations
• Collaborate with regional and global leadership to scale offerings and capabilities in Malaysia

Executive Delivery Oversight (Secondary Focus)

• Provide executive‑level oversight for complex, multi‑stream consulting programmes
• Ensure delivery quality, commercial performance, and client satisfaction across engagements
• Act as a senior escalation point, supporting programme recovery or risk mitigation where required
• Work closely with Principals, Directors, and Senior Consultants to ensure effective delivery governance

Leadership & Talent Development

• Act as a mentor and role model for senior consulting talent
• Build high‑performing leadership teams and succession pipelines
• Contribute to Capco’s culture of feedback, collaboration, and professional growth

Skills & Experience

• 12+ years of experience in management consulting or advisory, preferably within financial services
• Proven track record of originating and growing consulting revenue (new logos and/or account expansion)
• Strong network and credibility with senior stakeholders (C‑suite / ExCo level)
• Experience overseeing large‑scale transformation programmes across banking, insurance, or capital markets
• Commercial acumen, with the ability to balance growth, margin, and delivery excellence
• Excellent communication and influencing skills, with confidence operating at board and executive level
• Strong understanding of delivery governance models (Agile, Waterfall, hybrid approaches)
• Fluent in English; additional regional language capabilities are an advantage

Why Capco

Capco offers senior leaders the autonomy to build, the platform to scale ideas into market impact, and the opportunity to influence the future of consulting within financial services. You will have access to a global network, strong brand credibility, and a culture that values entrepreneurship, accountability, and collaboration.

Job Details

• 💼 Customer Operations | Customer Success Team
• 📍 Malaysia 
• 🕜 Full-Time/Remote 

What you will do

As a Manager, Client Success, you will be the crucial link between our company's strategy and your team's daily execution. You will lead and empower a regional team of Client Success Specialists, coaching them to deliver outstanding results for our hotelier clients. Your focus will be on driving key success metrics, including client retention, churn prevention, and upsell performance. This role requires a blend of hands-on, empowering leadership and a sharp, data-driven approach to ensure your team and our clients succeed.

Where you will have impact

• Lead, coach, and develop a high-performing team of Client Success Specialists, empowering them to grow professionally and achieve their goals.
• Take full ownership of your team's key success metrics, including upsell pipelines, churn prevention, and client retention, using data to drive accountability and results.
• Manage your own book of business, overseeing the full client lifecycle for a portfolio of key accounts. From seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Ensure a world-class client experience by overseeing high-quality onboarding, continuous enablement, and proactive engagement strategies across both your own accounts and your team's portfolio.
• Act as the primary escalation point for complex client issues, coordinating swiftly with Product and Tech teams to find effective resolutions.
• Partner closely with the Sales team to ensure seamless client handoffs and identify commercial growth opportunities within your portfolio.
• Proactively identify and implement process improvements that enhance efficiency and elevate the performance of the entire global Client Success organization.
• Champion the voice of the customer internally, ensuring client feedback is channeled effectively to shape our product roadmap and service delivery.

About our team

You'll be joining our diverse, globally distributed Client Success team, a group of strategic advisors united by a passion for the tech and travel industries. Our team operates in regional pods, and you will be the anchor for your team, bridging company strategy with on-the-ground client excellence. We are driven by one shared goal: empowering hoteliers to succeed. This is a highly collaborative role where you will work closely not only with your direct reports but also with key partners in Sales, Product, and Tech to ensure a seamless and valuable client journey.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Deep knowledge of the hospitality industry and familiarity with hospitality SaaS solutions.
• Proven leadership experience with a track record of managing or leading a team.
• Proven experience in a Client Success or Account Management role within a SaaS or tech company. 
• A data-driven and commercially-aware mindset, comfortable tracking and acting on metrics like upsells, churn, and retention.
• Exceptional resilience and composure when handling client escalations.
• Excellent written and spoken communication skills in English.
• Legal right to work Malaysia.
• An interest in leveraging AI and productivity tools to improve team workflows.

We welcome

• Experience leading a remote or distributed team.
• Fluency in additional languages relevant to your region.
• Exposure to upsell or commercial targets within a Client Success of Account Management role.

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title:  Campaign Manager (Banking)

Role Overview

• The Campaign Manager is responsible for planning and executing targeted campaigns within Commercial Banking to drive product uptake, revenue growth, and client engagement across SME and Corporate segments. The role partners closely with Product, Sales, CRM, Analytics, and Compliance teams to deliver data-driven campaigns and enable Relationship Managers to achieve business targets:

• • Campaign Strategy & Planning

    • Translate business objectives into targeted campaign strategies.

    • Align campaigns with product priorities (e.g., loans, trade finance, treasury services, deposits).

    • Define and segment target customers (e.g., SMEs, mid-market corporates, new-to-bank clients).

    • Set campaign objectives and KPIs (e.g., leads, conversion rate, cross-sell rate, revenue, NIM impact).

    • Develop and manage campaign calendars aligned with product launches and seasonal trends

• • Audience Segmentation & Targeting
    • Partner with CRM and Data Analytics teams to identify high-potential customer segments.
    • Analyze RM portfolios to uncover cross-sell and upsell opportunities.
    • Generate eligible and pre-approved customer lists based on defined criteria.
    • Leverage behavioral triggers (e.g., balance movements, trade activity) to drive timely engagement.

• • Campaign Execution
    • Coordinate cross-functional teams including Product, Sales, Compliance, Marketing, and Technology.
    • Manage multi-channel campaign deployment (email, RM call lists, digital banners, events/webinars, digital acquisition channels).
    • Oversee creative development, messaging, and compliance approvals.
    • Ensure timely execution and delivery within agreed timelines.
    • Track and monitor campaign performance, recommending optimizations where required.

• • Sales & Relationship Manager Enablement
    • Provide qualified lead lists to Relationship Managers (RMs).
    • Develop sales enablement materials including pitch decks and product one-pagers.
    • Track RM follow-ups and campaign conversion performance.
    • Support internal sales initiatives such as competitions or incentive programs.

Experience & Skills

• • Degree in Business, Marketing, Finance, or a related discipline.

  • 5+ years of relevant experience in commercial banking, campaign management, marketing, business analysis, or project management.

  • Strong analytical and data segmentation capabilities with experience using CRM systems.

  • Proven ability to manage cross-functional stakeholders and campaign timelines.

  • Experience as a Change Manager, Business Analyst, or Project Manager will be advantageous.

• Language requirement: Mandarin and/or Cantonese

Why join us?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers –we operate with little hierarchy because we want all employees to feel that Capco is their firm. We warmly value diversity and inclusion and embrace our collective uniqueness –our culture is a strong, fresh, and invigorating difference from our competitors.

JOB OVERVIEW

The Senior Account Director / Group Account Director plays a leadership role overseeing a multi-market, dark-marketing business portfolio with strong growth ambitions across the account. Acting as second-in-command to the Business Unit Head, this role is accountable for both the strategic direction and commercial growth of the portfolio, while championing people-first leadership and operational excellence. The SAD / GAD will collaborate closely with multiple internal & external stakeholders to broaden and future-proof the business offering, deepen client trust, and elevate standards of work across the ecosystem.

JOB DESCRIPTION

1. Business expansion & CX growth

• Shape and grow CX as a new strategic business pillar within the portfolio.
• Partner with the Business Unit Head to architect portfolio growth, expanding upstream into business design, data-driven CX strategy and expand current market opportunities.
• Develop operational & commercial roadmaps that future-proof the client relationship beyond just business-as-usual tasks & campaigns.
• Translate emerging signals into revenue opportunities before they become briefs.

2. Strategic client leadership

• Serve as senior counsel to C-level and transformation stakeholders, influencing both marketing and broader enterprise strategy.
• Challenge constructively, advocate for progress, and elevate the agency into the role of trusted long-term partner.
• Navigate a dark-marketing environment with high confidentiality, low visibility and high strategic importance.

3. Commercial & operational ownership

• Oversee revenue forecasting, profitability, pricing and scope including QA & QC governance.
• Continuously refine ways of working to increase clarity, flow and velocity.
• Partner with internal stakeholder leads across multiple team disciplines to strengthen operating models as the account scales.
• Pre-empt risk and maintain trust through strong stakeholder alignment.

4. Talent & team leadership

• Develop and mentor future leaders; instill EQ, strategic opinions and QA & QC sharpness.
• Model “people-first” leadership that protects both growth and wellbeing.
• Create a reputation for a high-performing, respected team.
• Lead by influence, not title, taking the room without forcing it.

WHO THE ROLE IS FOR

• A business builder, not just an account custodian. Think in terms of growth, long-term value creation and portfolio evolution.
• A natural second-in-command, confident partnering closely with the Business Unit Head and stepping in to lead the business when needed.
• A people-first leader who builds trust, capability and empathy, while upholding high performance and craft standards.
• Fluent in CX, seeing it as a revenue and relationship growth frontier.
• Comfortable operating upstream with senior clients, shaping thinking and influencing decisions before briefs are issued.
• Commercially sharp, with strong instinct for whitespace, opportunity spotting and early-stage growth conversations.
• Calm, composed and decisive in fast-moving environments. Able to bring clarity in momentum and maturity in pressure moments.
• Motivated by building a team’s legacy and reputation, not just delivering work.
• Respected for executive presence with poise. Earn the room through maturity, judgement and character.

JOB SUMMARY

Are you a seasoned agency leader ready to drive significant client success and shape our strategic direction? We are thrilled to announce three immediate openings for Group Account Directors to join our rapidly expanding team.

The Group Account Director plays a leadership role overseeing a multi-market, dark-marketing business portfolio with strong growth ambitions across the account. Acting as second-in-command to the Business Unit Head, this role is accountable for both the strategic direction and commercial growth of the portfolio, while championing people-first leadership and operational excellence. GAD will collaborate closely with multiple internal & external stakeholders to broaden and future-proof the business offering, deepen client trust, and elevate standards of work across the ecosystem.

JOB DESCRIPTION

1. Business expansion & CX growth

• Shape and grow CX as a new strategic business pillar within the portfolio.
• Partner with the Business Unit Head to architect portfolio growth, expanding upstream into business design, data-driven CX strategy and expand current market opportunities.
• Develop operational & commercial roadmaps that future-proof the client relationship beyond just business-as-usual tasks & campaigns.
• Translate emerging signals into revenue opportunities before they become briefs.

2. Strategic client leadership

• Serve as senior counsel to C-level and transformation stakeholders, influencing both marketing and broader enterprise strategy.
• Challenge constructively, advocate for progress, and elevate the agency into the role of trusted long-term partner.
• Navigate a dark-marketing environment with high confidentiality, low visibility and high strategic importance.

3. Commercial & operational ownership

• Oversee revenue forecasting, profitability, pricing and scope including QA & QC governance.
• Continuously refine ways of working to increase clarity, flow and velocity.
• Partner with internal stakeholder leads across multiple team disciplines to strengthen operating models as the account scales.
• Pre-empt risk and maintain trust through strong stakeholder alignment.

4. Talent & team leadership

• Develop and mentor future leaders; instill EQ, strategic opinions and sharpness QA & QC.
• Model “people-first” leadership that protects both growth and wellbeing.
• Create a reputation for a high-performing, respected team.
• Lead by influence, not title, taking the room without forcing it.

5. Reputation, craft & excellence

• Uphold the highest standard of craft across creative, strategic, experience and operational delivery.
• Ensure the business shows up as “best in class” in every interaction, internally and externally.
• Protect the agency’s brand and reputation through quality, integrity and composure.

WHO THIS ROLE IS FOR

• A business builder, not just an account custodian. Think in terms of growth, long-term value creation and portfolio evolution.
• A natural second-in-command, confident partnering closely with the Business Unit Head and stepping in to lead the business when needed.
• A people-first leader who builds trust, capability and empathy, while upholding high performance and craft standards.
• Fluent in CX, seeing it as a revenue and relationship growth frontier.
• Comfortable operating upstream with senior clients, shaping thinking and influencing decisions before briefs are issued.
• Commercially sharp, with strong instinct for whitespace, opportunity spotting and early-stage growth conversations.
• Calm, composed and decisive in fast-moving environments. Able to bring clarity in momentum and maturity in pressure moments.
• Motivated by building a team’s legacy and reputation, not just delivering work.
• Respected for executive presence with poise. Earn the room through maturity, judgement and character.

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser. 

About this Role

Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization.

This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.

What You Will Be Doing

On a Day-to-Day Basis

• Driving Client Success
  • Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure Cialfo's solutions align with their desired outcomes.
  • Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders.
  • Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.
• Ensuring Client Satisfaction and Delight
  • Regularly conduct business reviews to assess progress, showcase impact, and gather feedback.
  • Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.
• Client Support
  • Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering.
  • Serve as the primary point of contact for high school clients, delivering fast and effective support.
• Maximizing Value and Expanding Relationships
  • Encourage deeper adoption of Cialfo's platform by highlighting new features that address evolving needs.
  • Identify opportunities for account growth through client expansion into Cialfo's broader product and service offerings.
• Operational Efficiency
  • Maintain accurate and up-to-date client records within the internal CRM system.
  • Log all interactions and key actions in a timely and consistent manner.
• Lead, Strategize & Develop Regularly
  • Providing World-Class Customer Experience.
  • Deliver every client interaction with professionalism, empathy, and attention to detail.
  • Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions.
  • Handle complex challenges with calm, discretion, and client-first thinking.
  • Build long-term, trust-based relationships that position Cialfo as a strategic partner.
• Cultivating Customer-Led Brand Advocacy
  • Foster loyalty by delivering consistent value across the customer journey.
  • Identify and support client advocates who are excited about Cialfo's impact.
  • Elevate their voice within the broader community and education ecosystem.
• Business Development
  • Develop long-term client strategies to increase retention, expansion, and partnership value.
  • Use data to create and execute growth plans that align with client goals.
  • Present compelling proposals and strategic solutions with polish and credibility.
• Relationship Development
  • Build strong relationships with senior stakeholders, including principals and school heads.
  • Position Cialfo as the preferred platform and trusted partner among decision-makers.
• Collaboration with Product & Marketing
  • Build compelling case studies and success stories that reflect the impact of Cialfo's solutions.
  • Actively share user feedback and insight with internal teams to support product development and iteration.

About You

• Qualifications
  • A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
• Experience
  • Familiarity with SaaS, EdTech, or technology solutions for B2B clients.
  • Experience within the high school and/or higher education industry.
  • 5+ years of success in customer success, client experience, account management, or strategic consulting.
  • Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.
• Skills
  • Consultative Approach: Ability to understand client goals and guide them toward strategic solutions.
  • Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences.
  • Analytical Thinking: Strong grasp of data and how to use insights for business and client success.
  • Efficient Communication: Clear, empathetic, and professional communicator across all levels.
• Qualities
  • Professional Presence: Poised, confident, and articulate with excellent interpersonal skills.
  • Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused.
  • Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity.
  • Relationship-Centric: Invested in building long-term partnerships with a value-first mindset.
  • Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role.

You’re a Notch Above If You Have

• An MBA or equivalent postgraduate degree in marketing or business.
• Familiarity with high school counselling workflows and challenges.
• Experience engaging directly with C-level education stakeholders.

This role will be based in Malaysia and the candidate will need to be based there.

1. Increase market share in the Malaysian market and ecommerce
2. Direct software sales to enterprises (Brand Principals, Distributors, 3PLs, Warehousing Companies, E-distributors, Retailers) to build strong B2B SaaS business in
3. Manage a Sales

• Lead generation for a funnel pipeline: Manage entire sales cycle (as individual contributor), steps include cold calls, LinkedIn, emails, personal networking, events etc.
• Understand Customers' current Business and Operational processes to propose the right fit of SaaS products and understand customers’ pain points.

• Demoing the Product/Solution: Product introduction SaaS platform demonstration, explanation of technical and functional capabilities like available integrations and flows, understand and consult on a strategic and business
• Contract Closure: follow-up calls/emails, writing proposals, pricing negotiation, contract signing, on-boarding and account handover to global account management teams.
• Structure and organised to manage and update the CRM tool for effective Sales Pipeline

1. Business and Commercial Skills

• Possess the technical ability to explain (not implement) Cloud/SaaS Solutions, Integrations, Retail, Omni-channel and eCommerce Fulfilment
• Create & articulate compelling value propositions around Retail
• Understanding of Value Based Selling and translate it into Commercial Agreements
• Work closely with the internal marketing team, PR team and top management to swiftly pickup lead/enquires / suspects to be put in sales

• Proactive to source leads from partners, own research and other
• Translate Sales collaterals/proposals in Malay if required
• Demonstrable research skills along with excellent Listening skills
• Self-starter and should be able to proceed with minimal supervision
• Excellent Verbal and written communication skills in English & Malay(Tamil/Chinese additionally preferred)
• Understanding and respect multi-cultural work environment
• Constantly give feedback to marketing on lead and funnel quality and re-align to target relevant segment
• Compile reports for management showing results (ROI) reports on customer needs, problems, interests, competitive activities, and potential for new products and
• Keep abreast of best practices and promotional trends for our products target segments
• Keep track of competition, pricing and promotions being offered by the competition in the market
• Exceed set business
• Work with partners (referrers, Sis, consultants, government agencies etc) to extend reach & drive adoption.

• Ability to generate qualified leads and excellent cold calling skills to engage accounts
• The right person will possess 1-2 years of experience in B2B sales. IT and SaaS sales preferable
• Prior experience in a revenue target holding role is absolutely necessity
• Direct field & management experience in working with corporate
• Would have consistently exceeded key performance
• Demonstrated ability to engage and influence C-level
• Strong presentation skills and the ability to articulate complex concepts to cross- functional
• Excellent written, and verbal communication skills, data analysis and presentation skills in both English & Malay(additional knowledge of Tamil/Chinese preferred)
• Experience with E-commerce Sellers, Brands and Retailers in Malaysia is an added advantage
• Ability to work with the global team in different geographies, cultures and time zones to solve customer problems and escalate as necessary

• The role will have geographical coverage of Malaysia

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Create and Optimize Processes: Identify the most efficient ways to run operations.
• Collaborate: Work with local operations and HQ teams to streamline processes and suggest improvements.
• Supply Management: Manage the driver acquisition, conversion, and activation processes autonomously.
• Data Analysis: Monitor supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization.
• Strategy Development: Develop and execute strategies to increase operational efficiency and solve operational challenges.
• Partnership Building: Form bonds with local businesses to enhance demand and support supply growth.

• You have 4+ years of experience in Operations, Startup, or other relevant organizations, ideally with experience in analytical tasks

• You are a strong collaborator with excellent communication skills (both verbal and written) in English and  Malay

• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, and you have hands-on operational skills

• You have a strong motivation to solve problems creatively and efficiently

• You thrive in a fast-paced environment

• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Role Title: KYC Senior Specialist/KYC Specialist 

Role Summary: The Customer Service and KYC Operations team (“CS & KYC Ops”) is responsible for managing the day-to-day client servicing and KYC events through the full life-cycle of a client’s relationship with the Bank. This includes the conduct of KYC/AML checks at initial client onboarding, new product onboarding, ongoing maintenance, periodic reviews; as well as the management of the customer service call center, handling customer queries and escalations.

The team works together with all internal teams to ensure all service event requests can be executed promptly without flow-back, and an overall seamless customer experience is delivered.

Primary responsibilities

A. Documentation Review 

• Review and ensure that all information and documents collected are good to satisfy regulatory requirements.

B. Enhanced Due Diligence/Event Driven Reviews

• Perform background checks and conduct interviews with customers.
• Assess the customer’s business and perform qualitative AML risk profiling.

C. Request for Information (“RFI”) 

• Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude.

D. Periodic Review 

• Full review of a customer’s profile, reaching out to customers to request for information where necessary.
• Perform adhoc screening, whenever required, assist AML team in discounting and mitigating screening hits, reaching out to customers to request for information where necessary.
• Assist AML team in reviewing transaction monitoring alerts, reaching out to customers to obtain relevant information to address transaction monitoring alerts.
• Evaluate the completeness of customer’s response and clarify where required.

E. Others

• Participate in system and process enhancement projects, User Acceptance Testing.
• Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc.
• Provide support for urgent requests, assist the team in completing ad-hoc projects.
• Preparation of data to track Book of Work completion and MI reporting.
• Senior Specialist should provide support to Team Leads in preparation of reporting data as well as to be backup for Team Leads in some cases.
• Provide support in training sessions including supporting to train new resources (onshore and offshore locations) by way of sharing practical experience on the execution of their roles.
• The Senior Specialist will have leadership responsibilities over their pod of Specialists. This includes communication of thematic issues identified through the Quality Assurance process, conveying new SOP requirements, enhancing Specialists’ knowledge by leading discussions on technical issues or complicated matters such as difficult conversations with customers, and contributing to overall development of Specialists to Senior Specialists.
• The Senior Specialist will also handle customer complaints with KL Team Lead, complete the Customer Investigation Report (“CIR”).
• The Senior Specialist will also propose amendments to SOP to the Team Leads to cover any new processes or practices adopted by the team, to enhance clarity and improve team’s adherence. Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement.

 Summary of Requirements:

• For Senior Specialist - minimum 5 years of KYC Ops experience working with Corporate Banking clients.
• For Specialist - minimum 3 years of KYC Ops experience working with SME/Corporate Banking clients.
• Client facing experience is preferred, AML certification is an added advantage.
• Proficiency in the Singapore AML/CFT regulations and guidelines.
• Good communication skills, proficiency in English and Chinese (verbal and written means).
• Ability to organize and prioritize workload, deliver all commitments on time under minimal supervision.
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers.
• Entrepreneurial mindset – overcome challenges with creative thinking and innovative solutions.
• Fluent in English and Mandarin (Read, Write - to support HK, Taiwan market).
• Candidate who can start immediately is highly welcome.

Hours of Operation

The hours of operation will be 9am to 6pm, Monday to Friday. Bank holiday will follow Singapore public holidays calendar. There may be shift and overtime required for weekends or national holidays according to business requirement. Both parties need to align and mutually agree on such changes and plan in advance. Overtime rates if any be charged only when productivity targets are met, and also when the personnel gaps in the team (if any) are duly filled.  

SENIOR CYBERSECURITY ANALYST (SOC)  APAC Region (Remote / Hybrid) 

WHO WE ARE 

S-RM is a global intelligence and cyber security consultancy.   Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.    

We’ve been able to do this because of our outstanding people.   We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.    

But we also know that work isn’t everything. It’s about the lives and careers it helps us build.   We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. 

We’re excited you’re thinking about joining us. 

WORKING IN CYBER AT S-RM 

Our Cyber Security team is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Managed Services,  Risk & Resilience, and Incident Response practices are in more demand than ever.  

We’re building a team to meet this challenge.   We’re quick to respond, innovate, and improve. We don’t get too hung up on hierarchy or bureaucracy.   If your ideas are good enough, we’ll empower you to implement them. If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. 

We also don’t believe there’s a typical cyber security professional.   We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.  

If that sounds like your kind of team, we’d like to hear from you. 

THE ROLE 

Our Security Operations Centre is a critical part of our Cybersecurity division’s success.  

As a Senior Analyst (SOC), you will add your cybersecurity expertise in a vital delivery role to our managed detection and response services.    

In this role, you will leverage the infrastructure and tools that power our Security Operations Centre (SOC) to deliver desired security outcomes for our managed services clients, with a particular focus on those in the APAC region.   The ideal candidate will be highly proficient in using security platforms such as SIEM, SOAR, EDR, and other advanced security technologies. You will have experience leading other analysts or sub-teams in a SOC environment and be comfortable acting as a point of escalation. As a senior analyst, you will be responsible for high-level incident management, process improvement, and mentoring junior analysts. This hybrid role involves both remote work and some in-office presence for collaboration, teamwork and development projects. In APAC we have office premises in Hong Kong, Singapore and Malaysia. 

Delivery 

• Cyber-Security Operations: Contribute to day-to-day SOC team-related activities, ensuring efficient monitoring, detection, and response to security threats across our clients’ estates.  

• Monitor Security Events: Continuously monitor and analyse security alerts from EDR, SIEM and other security tools to detect suspicious activities or potential threats. 

• Incident Response: Conduct investigations and respond to security incidents, executing containment, mitigation, and remediation steps as necessary. 

• Threat Detection: Use expertise to tune detection rules, automate workflows, and improve incident detection accuracy. 

• Log Analysis: Perform in-depth log analysis from firewalls, endpoint protection platforms, and other solutions to investigate complex incidents. 

• Incident Reporting and Documentation: Ensure all incidents are thoroughly documented, including timelines, analysis, mitigation steps, and lessons learned, and deliver regular reports to stakeholders. 

• Global Delivery Role: Act as second line escalation and support to the on-shift SOC Analysts in our 24x7 SOC team. 

• APAC Regional Client Focus: Support onboarding and service request activity for our regional MDR clients.    

• Threat Hunting: Proactively search for indicators of compromise (IoCs) and advanced threats within the environment, utilising both automated tools and manual analysis. 

• Threat Intelligence: Stay up to date on the latest cybersecurity threats, vulnerabilities, and attack techniques, and integrate threat intelligence into detection and response efforts. 

• Team Development: Provide guidance and mentorship to junior SOC analysts, fostering skill development and ensuring adherence to security best practices. 

Growth of the service 

• Continuous Improvement: Collaborate with the SOC team to develop and implement SOC strategies, improve processes, and introduce new technologies to strengthen our clients’ security posture. 

• Collaboration: Collaborate with SOC analysts, security engineers, and IT teams to ensure seamless operation of security tools and alignment with broader cybersecurity practices. 

• Security Enhancements: Identify areas for improvement in security monitoring and response capabilities, proposing and assist with implementing new solutions where appropriate. 

• New Clients: Our MDR service is growing quickly, you will be assisting with onboarding and configuring SOC services and technology for new customers. 

• Collaborating with Global Teams: Work closely with other cyber security service lines to ensure seamless integration of SOC operations with our broader cybersecurity initiatives and business units, especially Incident Response. 

• Contributing to Internal Technical Development Initiatives: When the schedule allows, you will have opportunities to participate in and contribute to internal technical development initiatives, enhancing our tools, processes, and overall incident response capabilities. 

WHAT WE’RE LOOKING FOR 

Candidates with the following qualifications and experience are likely to succeed in our Managed Services practice at S-RM.    

That said, if you don’t think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest, capabilities and willingness to learn in others. 

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. 

We’re looking for: 

• Qualifications: A Bachelors or Masters degree in a relevant subject, for example cybersecurity, computer science; relevant industry certifications are advantageous, including any of the following or evidence of working towards attaining these: Blue Team, CISSP, Security+. 

• Experience: 3+ years of experience in a SOC or cybersecurity operations role, with demonstrated team leadership / supervisory experience. 

• Technical Expertise: Strong understanding of EDR and Secops toolsets - with experience configuring and leveraging these tools for incident detection and response. 

• Leadership:   Experienced in mentoring junior SOC analysts, with good communication and team-building skills. 

• Customer Minded: We put our clients at the heart of everything we do, going the extra mile for them will be second nature to you. You should be comfortable in client facing situations and able to discuss cybersecurity issues in customer-friendly language. 

• Approach: An investigative mindset.   You should be comfortable solving problems with limited information and guidance and be curious to learn. 

• Reliability:  Our customers depend on us to manage their security and provide cyber-resilience; you must be dependable. 

• Personal Interest: Some demonstrable knowledge of cyber threat actors, and their tactics, techniques, and interest in cybersecurity matters, security monitoring and threat detection techniques..  
• Communication: Clear and concise communication skills, with the ability to work effectively across teams; you should be able to communicate your technical findings for a non-technical audience in a professional setting.   Able to vet and quality assure incident reports and summaries. 

The successful candidate must have permission to work in at least one of these locations: Hong Kong, Singapore or Malaysia by the start of their employment. 

To apply for this role, please submit an up-to-date CV through this link: Job Application for Senior Cybersecurity Analyst (SOC) at S-RM