• Welcome and assist drivers with inquiries, complaints, and requests politely and professionally
• Prioritize driver needs and deliver tailored solutions with empathy and patience
• Provide accurate, up-to-date information on Bolt’s products, services, and policies
• Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed
• Support our office-based CS Team when needed
• Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction

• You have C1 English proficiency and at least B2 proficiency in Malay
• You have excellent communication and interpersonal skills, with a natural customer-first mindset
• You demonstrate strong problem-solving skills and the ability to stay calm under pressure
• You are flexible and adaptable to changing needs in a fast-paced environment
• You are well-organized and capable of managing multiple priorities at once
• You have strong attention to detail and ensure accuracy when handling driver requests and cases

• Directly shape the driver experience and build long-term loyalty within our community
• Join a global team making an impact in 50+ countries and 600+ cities worldwide
• Work in an energetic, fast-moving environment with endless learning opportunities
• Accelerate your career growth with structured training and cross-functional exposure
• Competitive compensation and the opportunity to grow within Bolt
• Collaborate daily with a diverse, international, and inclusive team
• Be part of a company that is redefining mobility and making cities better for people

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Create and Optimize Processes: Identify the most efficient ways to run operations.
• Collaborate: Work with local operations and HQ teams to streamline processes and suggest improvements.
• Supply Management: Manage the driver acquisition, conversion, and activation processes autonomously.
• Data Analysis: Monitor supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization.
• Strategy Development: Develop and execute strategies to increase operational efficiency and solve operational challenges.
• Partnership Building: Form bonds with local businesses to enhance demand and support supply growth.

• You have 4+ years of experience in Operations, Startup, or other relevant organizations, ideally with experience in analytical tasks

• You are a strong collaborator with excellent communication skills (both verbal and written) in English and  Malay

• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, and you have hands-on operational skills

• You have a strong motivation to solve problems creatively and efficiently

• You thrive in a fast-paced environment

• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We’re looking for an experienced Senior Business Development Manager to join our Bolt for Business team in Malaysia. You’ll drive our sales growth, reach out to businesses, meet clients, pitch, negotiate, and close deals for large-sized businesses.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

As a Senior Business Development Manager, you’ll gain an in-depth understanding of our SMB and Enterprise clients, establish strong connections, and confidently communicate the features and benefits of our B2B product offering. You’ll be responsible for targeting top-tier organisations in your country, identifying potential clients, building a solid pipeline of opportunities, and working closely with the Business Development Managers to close the most lucrative deals.

This role is a good match for you if you’re a driven individual with sales experience in a high-growth organisation. You’re keen to be part of a team responsible for amplifying Bolt Business's success and supporting our ambitious growth plans and expansion.

• Managing the sales funnel, including processing leads, prospecting, cold calling, closing deals, and building up a well-balanced pipeline while ensuring qualitative top-of-funnel inputs and high conversion rates to meet the output goals.
• Leading the way in the local market by working on enterprise deals, negotiating and closing opportunities with major corporations, and mentoring and coaching junior teammates on best practices and sales skills.
• Developing outreach strategies to establish strong customer relationships with large businesses and assist with successfully closing newly acquired deals.
• Hitting sales targets (leveraging the benefits of an uncapped commission scheme) by implementing effective strategies, identifying and targeting potential customers, and analysing and optimising personal performance.
• Providing market feedback to the Product team and playing an essential role in developing our solutions based on the needs of new and existing businesses.
• Monitoring emerging markets, identifying new opportunities, and responding promptly to market shifts and challenges by removing existing obstacles.

• You have at least 4 years of experience in fast-paced B2B sales, and having a degree is advantageous.
• You have a proven track record of successfully negotiating and closing large, specifically SMB and enterprise-size deals.
• You excel in driving revenue growth and meeting sales targets through practical negotiation strategies and tactics, especially in B2B.
• You can effectively communicate in English and Malay, efficiently network, and build meaningful relationships with internal and external stakeholders.
• You demonstrate a highly data-driven, analytical mindset and are a CRM expert (preferably Salesforce) who can examine data to optimise your activities.
• You have a strong sense of ownership, and your hands-on work demonstrates a high level of initiative in actively seeking solutions to challenges.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.