What drives our operations? Our people! We’re looking for a data-driven and people-focused Operations Specialist (Driver Engagement) to strengthen driver relationships and improve engagement across our ride-hailing operations in Paraguay.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist in Driver Engagement, you will be responsible for building and maintaining strong relationships with drivers, ensuring they remain engaged, motivated, and successful on Bolt’s platform. Your work will directly impact driver retention, service quality, and supply reliability.

You will leverage data insights to design engagement initiatives, loyalty programs, and community-building activities that reduce churn and improve driver satisfaction. By collaborating with cross-functional teams and external partners, you will help strengthen Bolt’s driver ecosystem in Paraguay.

If you’re passionate about building communities, improving experiences, and helping drivers succeed — this is your opportunity to make a real impact.

• Designing and implementing strategies to increase driver loyalty, improve satisfaction, and reduce churn.
• Supporting and expanding loyalty and benefits initiatives (e.g., Bolt Rewards) by negotiating with suppliers and managing value-driven partnerships.
• Strengthening driver communities through events, workshops, and targeted communication campaigns.
• Identifying root causes of driver churn and executing targeted reactivation strategies.
• Monitoring service performance, gathering driver feedback, and collaborating on initiatives to improve ride quality and driver earnings.
• Delivering training and educational sessions for new and existing drivers on platform usage, quality standards, and new features.
• Using data to measure engagement program effectiveness, detect risks, and propose strategic improvements.
• Collaborating closely with Driver Growth, Vehicles, Marketing, Legal, and HQ teams to align engagement strategies with broader business objectives.
• Staying informed on local industry trends and regulatory developments impacting driver operations.

• You have 2+ years of experience in operations, partner management, customer engagement, or strategy, ideally in tech, mobility, or consulting.
• You are highly analytical and data-driven, with strong Excel/Google Sheets skills (SQL, BI tools, or Python are a plus).
• You are an excellent communicator and negotiator, fluent in Spanish with strong English skills.
• You are detail-oriented, structured, and thrive in a fast-paced environment.
• You are empathetic and people-focused, capable of understanding driver needs and translating them into impactful programs.
• You have a strong sense of ownership with a hands-on approach.
• You are proactive, creative, and motivated to make drivers successful.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the experience of thousands of drivers in Paraguay.
• Work with one of the fastest-growing tech companies in the world, present in 50+ countries.
• Collaborate in a dynamic, fast-moving, and high-impact environment.
• Accelerate your professional growth with unique career development opportunities.
• Receive a competitive compensation package aligned with your impact.

*Some perks may vary by location.

We’re looking for a Senior Operations Specialist (Driver Engagement and Growth - Communications and CRM) to support in raising awareness and adoption of Bolt and increase engagement among our driver community. This is a hands-on and impact-focused role where you’ll be responsible for the strategy, planning and execution with drivers across multiple channels and be expected to operate with agility and independence.

You’ll collaborate with local ops, local marketing and central marketing specialist teams to shape and execute end-to-end communication strategies and campaigns tailored specifically for our drivers across social media, WhatsApp, email, and in-person activations at local hubs.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As the Senior Operations Specialist for Driver Communication and Engagement, you will:

• Drive awareness and adoption through targeted communications during driver-facing product and feature launches.
• Build and maintain driver engagement, education and loyalty through consistent, localised, multichannel communication.
• Own our driver comms strategy, planning and execution, coordinating across teams for content and channels to drive impact and improve performance. 

  
  

• Collaborate with Central, Local Ops and Local Marketing in rolling out comms plans for new product and feature launches tailored to our driver audience.
• Lead and develop a communications strategy, plan and calendar to achieve quarterly and monthly marketplace objectives for driver engagement and growth.
• Draft and distribute clear, compliant driver communications related to legal, regulatory, and policy updates, ensuring timely delivery and alignment with local and regional requirements.
• Ensure high adoption rates by providing clear, persuasive and timely messaging.
• Manage day-to-day communications to drivers across channels.
• Create segmented campaigns working with our Lifecycle Teams based on driver lifecycle (onboarding, active, inactive, etc.).
• Continuously test and iterate on content formats, message timing, and delivery channels to optimise targeted campaigns.
• Coordinating with Local Marketing, Marketing and Legal team, create and adapt engaging and compliant content across all touchpoints - digital, social, and physical (e.g. hub posters, flyers).
• Create digital content from social videos to newsletter copy and assets.
• Maintain campaign calendars and ensure a consistent tone of voice, brand alignment and compliance across all channels.
• Build trust and a sense of community with the driver base through consistent, clear, transparent and engaging communication.
• Support the execution of on-the-ground driver engagement campaigns and initiatives.
• Collaborate with operations teams to gather feedback from drivers and iterate communication strategies accordingly.
• Measure the success of all communications and campaigns through data-driven reporting.
• Track and report on key metrics (reach, engagement, conversions) and apply learnings to future plans.

• 3 years+ experience in content creation, communications, engagement and social marketing, and campaigns.
• Experience with similar audiences, community building and/or marketplace environments (e.g. gig economy, platforms, logistics, mobility) a strong plus.
• Comfortable creating your own social video content.
• Hands-on experience with Braze, Mailchimp and Clever tap as well as managing and monitoring social/digital channels (WhatsApp, Facebook groups, email, etc.).
• Excellent copywriting skills and ability to adapt tone for different segments and platforms.
• Familiar with performance tracking, campaign reporting, and insight generation.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager – Safety & Driver Engagement with strong leadership and interpersonal skills to help us improve driver safety, engagement, and overall marketplace quality in Baku.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa—and it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Your role will have a direct and tangible impact on driver safety, engagement, and marketplace quality that you can see in real time. If you’re ready to take full ownership, drive meaningful change, and shape the experience of drivers and riders in Baku—this is your opportunity.

You will lead and execute local safety and driver engagement initiatives, working closely with cross-functional and HQ stakeholders to ensure a safe, reliable, and high-quality platform experience.

• Your daily adventures will include.
• Analysing data to improve driver safety, engagement, and overall marketplace health.
• Designing and implementing local safety initiatives to reduce incidents and improve platform trust.
• Developing and executing driver engagement programs to improve retention, satisfaction, and performance.
• Monitoring key safety and engagement KPIs, identifying trends, risks, and improvement opportunities.
• Ensure operational processes support excellent Rider experiences and satisfaction.
• Collaborating with Support, Policy, and Product teams to ensure effective incident management and continuous safety improvements.
• Building and maintaining relationships with local stakeholders, including authorities and regulatory bodies where relevant.
• Optimising local operational processes and implementing scalable solutions to improve efficiency and quality.
• Taking ownership of safety and driver engagement strategy in Baku, ensuring strong alignment between local and HQ teams.

• You have 3–5+ years of experience in Operations, Program Management, Consulting, or a related field.
• You have prior experience in an operations management or team leadership role.
• You are highly analytical with a data-driven mindset and strong Excel/Google Sheets skills.
• You are a strong leader and collaborator with excellent communication skills.
• You have professional fluency in Azerbaijani and English (both written and spoken).
• You are a problem-solver with the ability to structure complex challenges and drive execution.
• You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject.
• You have a strong sense of ownership with a hands-on approach.
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork..
• Take care of your physical and mental health with our wellness perks.
  
  

*Some perks may differ depending on your location.

We’re looking for a highly hands-on Principal Program Manager (Builder-Operator) to drive AI impact within Rides Central Operations.

This is not a traditional program management role. You’ll personally design, build, and deploy AI tools, agents, dashboards, and decision systems, while also driving prioritisation, rollout, adoption, and governance across Rides.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change in a complex operational environment.

 

• Personally build and deploy AI tools, agents, dashboards, and decision-support systems for Rides Operations, taking solutions from prototype to production-ready use.
• Identify high-friction operational problems across markets and turn them into scalable AI solutions that improve cost, efficiency, reliability, and growth.
• Work independently with internal data, APIs, LLMs, and automation frameworks, shipping usable tools with minimal reliance on Engineering, Data, or Product support.
• Drive solutions end to end: problem definition, prioritisation, build, pilot, rollout, adoption, and iteration.
• Create clear decision materials for leadership, highlighting trade-offs, risks, ROI, and operational impact.
• Define guardrails and governance for responsible AI use, ensuring solutions are explainable, compliant, and aligned with long-term platform standards.

• You have demonstrated hands-on experience personally building and deploying applied AI solutions, such as AI agents, workflow automations, dashboards, or decision-support tools.
• You are comfortable using Python, SQL, APIs, LLMs, and automation/workflow tools to build MVPs and production-lean solutions yourself.
• You understand how to move from prototype to production, including reliability, monitoring, rollout, and iteration in real operational environments.
• You can independently turn ambiguous business problems into structured execution plans and deliver measurable outcomes end to end.
• You are effective with senior stakeholders and can align technical implementation with business priorities and operational goals.
• You have experience working in scaled organisations where AI solutions are already live and embedded into core processes.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

We’re looking for an analytical and solutions-driven Operations Specialist to help us grow our ride-hailing operations in Ukraine.

Please note that this is a full-time permanent employment opportunity.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

• Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind.
• Developing strategies to strengthen the driver's value proposition, to grow our supply base, performance, and retention continually.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights.
• Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.

• You are a great collaborator with excellent negotiation and communication skills (both verbal and written) in English and Ukranian.
• You have an expertise in project management.
• You bring structure and can manage projects with multiple contributors.
• You have a strong sense of ownership with a hands-on approach.
• You thrive in a fast-paced environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 600+ cities across 50 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

We are looking for a skilled Fleet Operations Manager to join the Central Operations team. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This position will play a pivotal role in driving and managing the performance of Bolt's strategic fleet portfolio in Africa and Rest of the World markets. They leverage deep operational and commercial expertise, strong relationship management skills and a structured approach to performance accountability to ensure fleet partners deliver against contractual KPIs and growth targets. They build strong partnerships with fleet operators, foster collaboration across central and local teams, and ensure smooth fleet execution and measurable results across their assigned portfolio.

• Drive end-to-end performance management of an assigned portfolio of strategic fleets, ensuring vehicles meet contractual KPI targets and growth objectives
• Act as the primary central point of contact for fleet partners in scope, building strong working relationships with fleet leadership and ensuring alignment on performance expectations
• Lead structured operational review cadences (weekly and monthly) with fleet partners, providing performance analysis, market benchmarks and actionable recommendations
• Collaborate with central and local operations teams to ensure smooth activation, onboarding and ongoing operations of financed vehicles across assigned markets
• Identify and communicate performance risks, structural blockers and scalable improvement opportunities to central teams and other key stakeholders
• Support new strategic fleet launches in scope — mapping operational processes, establishing performance frameworks and enabling fleet partners to operate independently at scale

• You have a proven experience in account management, fleet operations or a related B2B operations role
• You have a demonstrated track record of owning a partner relationship and a performance metric simultaneously
• Experience working in or across Sub-Saharan African markets is strongly preferred for this role
• You have strong analytical and problem-solving skills; proficiency in Google Sheets and Looker or equivalent BI tools as well as AI tools and automation (e.g. for analysis, reporting, communication) to improve efficiency, generate insights faster, and enhance decision-making.
• You have excellent communication and stakeholder management skills
• Experience in mobility, ride-hailing, vehicle financing or fleet management is advantageous

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are seeking a customer-focused and detail-oriented Operations Intern to support our Ride-Hailing operations in Netherlands. As an Operations Intern, you will play a crucial role in the daily functions that impact supply growth and compliance.

This is a full-time internship opportunity, offering a monthly compensation of €800. You’ll be joining us on-site at our Amsterdam, Netherlands office — a great environment for learning, teamwork, and fast-paced collaboration.

As an Operations Intern, you’ll play a key role in keeping our Netherlands marketplace balanced and growing, ensuring thousands of drivers and riders enjoy seamless experiences every day. You’ll learn how to scale a fast-paced platform, make data-driven decisions, and execute projects that have a visible impact on Bolt’s business.

• Own key operational workflows across all of Bolt's business operations in the Netherlands.
• Monitor and analyze performance metrics (e.g., supply health, engagement, activation) to find bottlenecks and propose improvements.
• Contribute to local growth initiatives that boost driver supply, reliability, and satisfaction.
• Collaborate with Central Operations, Product, Commerce, and Customer Support to improve tools, processes, and communication.
• Test and optimize new processes, helping us find smarter, faster ways to operate.
• Investigate and solve driver issues across email, chat, and in-person interactions, ensuring empathy and speed in every response.

• You’re a student in Business, Economics, Operations, Data Analytics, or a related field.
• You have strong analytical skills and enjoy finding trends and insights in data.
• You’re curious and proactive, not afraid to challenge how things are done.
• You communicate clearly in English and enjoy working with people.
• You’re available 4–5 days per week for at least 5–6 months in Amsterdam.

Experience is great, but what we really look for is drive, curiosity, and ownership. If you’re excited to learn and contribute to one of Europe’s fastest-growing tech companies, we’d love to hear from you!

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Tender Pipeline: Build and prioritize a local public procurement pipeline; lead risk assessment and Go/No-Go decisions for all bid submissions.
• Gap Analysis & Out-of-Scope Mapping: Identify and evaluate tenders outside current capabilities, define internal action plans to close the gaps, and assess routes to market such as partnerships, subcontracting, or product expansion.
• Bid Management: Own end-to-end bid submissions, leading pricing strategy, ensuring all operational requirements are defined, commitments are realistic, and risks are properly mitigated.
• Contract Performance & Commercial Ownership: Set and monitor KPIs and SLAs; manage price adjustments, P&L, customer relationships, and compliance with legal and regulatory requirements.
• Cross-Functional Coordination: Work closely with internal teams to ensure supply readiness and alignment across contract submission and delivery.

• You have 5+ years of experience in Account Management, Project Management, or Public Sector Consulting, with a track record of managing government contracts. Experience in delivering transport projects is preferred.
• You have hands-on experience managing and executing public contracts and have knowledge about the overall bid process - from identifying opportunities and coordinating bid submissions to ensuring compliance and contract execution.
• You bring strong strategy, operational, and financial skills, with experience managing budgets, structuring offers, and delivering results in regulated environments.
• You work cross-functionally with Public Policy, Operations, Legal, and Finance to drive complex projects from planning through execution in complex contractual settings.
• You preferably have a background in transport, infrastructure, consulting, or other regulated industries.
• You speak the local language and English fluently.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for a Senior Operations Specialist to drive the growth and performance of our fleet partner network in Lithuania. This is a high-priority commercial role focused on building, enabling, and scaling fleets while ensuring our partners remain successfully integrated with the Bolt platform.

Reporting to the Supply & Growth Operations Manager, you will be the primary point of contact for our most strategic accounts. Your goal is to maximize fleet efficiency and drive expansion through strategic incentives and value-added services.

This role requires strong commercial acumen and the ability to personally build the P&Ls for growth programs, ensuring the financial deals necessary to secure new partnerships are commercially sound. You will act as a business consultant to our partners, helping them grow their operations within the Bolt ecosystem.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4000€ to 4800€ and will depend on your skills, knowledge, and experience.

• Key Account Management: Manage relationships with strategic fleet partners, leading regular business reviews, commercial negotiations, and performance improvement plans.
• Performance Optimization: Monitor fleet KPIs—such as utilization, acceptance rates, and quality metrics—and implement targeted actions to optimize operational results.
• Deal Structuring & P&L Ownership: Build the P&Ls for growth programs and design commercial deals using vehicle co-financing, incentive structures, and various perk schemes to secure fleet partnerships.
• Fleet Enabling & Growth: Identify and enable new fleets from scratch, providing the necessary support and structure to help them become high-potential partners on the platform.
• Partnership Development: Build and maintain strategic partnerships with third-party providers to offer value-added services (e.g., insurance, fuel deals, and accounting) that benefit our partners.
• Strategic Program Management: Design and implement non-standard scaling programs and initiatives aimed at expanding supply or entering new segments through the Fleets & Vehicles lens.
• Car Branding Oversight: Manage the performance of car branding program, ensuring high visibility and program effectiveness across the fleet base.

• Experience: 4+ years in Account Management, Business Development, or Operations—ideally within a high-growth tech environment or a commercially driven industry.
• Financial Literacy: You have a solid understanding of business finance and the ability to build P&Ls from scratch to justify deal structures and program budgets.
• Hands-on Mindset: You are hands-on by default. You understand that no task is too small if it moves the needle for our partners or the business.
• Commercial Acumen: You are a skilled negotiator who understands how to build trust-based relationships while securing favorable commercial terms.
• Strategic Thinking: You are capable of building programs from scratch and identifying growth opportunities that go beyond standard operational tasks.
• Ownership: You are result-oriented and highly proactive. You understand that supply is the backbone of the business and move with urgency to secure it.
• Communication: Professional fluency in Lithuanian and English. You can adapt your style to suit different audiences, from small business owners to senior management.
• Education: Bachelor’s degree in Business, Finance, Economics, or a related field.

Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the Role
We are looking for an Operations Specialist to join our Supply & Growth squad in Lithuania. In this role, you will be the engine behind our supply acquisition and engagement efforts.

You will have a direct, tangible impact on our daily operations, ensuring that our growth programs are executed with precision. We need someone who is as comfortable diving into a conversion funnel as they are speaking with independent partner drivers on the ground to understand their challenges and motivations.

Reporting to the Supply & Growth Operations Manager, you will execute the programs and processes that drive our supply-side growth. Your primary focus will be on the end-to-end acquisition funnel—onboarding new partners and keeping them engaged.

This is a hands-on, high-ownership role. You will be responsible for reading funnel indicators, identifying where partners are dropping off, and taking immediate action to fix it.

This position requires a rare mix of analytical thinking and interpersonal skill; you will spend your time both behind a screen analyzing performance and in the field gathering ground-level insights.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 3000€ to 3600€ and will depend on your skills, knowledge, and experience.

• Funnel Ownership: Monitor and analyze the partner acquisition funnel in real-time. You will identify conversion drop-offs and take decisive action to address them without waiting for direction.
• Process & Tool Optimization: Build and improve the operational infrastructure that supports our programs—from lead tracking and conversion workflows to performance reporting.
• Field Engagement: Engage directly with independent partner drivers to gather feedback and understand friction points. You will act as a credible and persuasive ambassador for Bolt’s programs.
• Partner Management: Cultivate trust-based relationships with external partners, acting as their primary operational contact and ensuring that all parties deliver on their commitments.
• Team Oversight: Manage outsourced teams, setting clear productivity indicators and evaluating their effectiveness in hitting acquisition targets.
• Driver Value Proposition: Support the development of local initiatives that strengthen our offering to partners and improve long-term retention.
  Performance Tracking: Set up and monitor key performance indicators (KPIs). You will proactively surface opportunities and flag operational risks before they impact our growth.
• Competitive Intelligence: Monitor competitor activity and collect benchmark data to ensure our offering remains the most compelling in the market.

• Experience: 2+ years in an operations role, preferably in a fast-paced environment where you’ve had to balance ground-level execution with analytical review.Communication: Fluent in Lithuanian and English. You are a natural communicator who can adapt your style whether you are presenting a data report or speaking with a skeptical partner at one of our hubs.
• Analytical Skills: Strong numerical skills and high proficiency in Google Suite (Sheets/Docs). You are confident using data to inform your daily actions.
• Proactive Mindset: You are "street-smart" and resourceful. You don’t need a playbook for every situation—when a process isn't working, you find a way to fix it.
• Hands-on Ownership: You hold yourself accountable for results, not just tasks. No job is too small if it helps us hit our growth targets or improves the partner experience.
• Adaptability: You thrive in a role that changes daily, moving between office-based analytical work and field-based engagement with ease.

Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

 
We are looking for a strategic and impact-driven Regional Domain Manager, Driver Operations to lead Bolt’s Driver Operations across multiple markets in the region. This is a high-impact role, accountable for driving the rollout and measurable impact of central Driver Operations initiatives at the regional level.  

You will ensure that central programs across Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Driver Experience, Funnel Management, and Community Engagement are executed with excellence. You will also channel structured market feedback to central teams to strengthen global program design
 

 
 
With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 
You’ll take the lead on regional Driver Domain KPIs, owning performance end-to-end and driving markets to hit ambitious OKRs. Acting as the critical link between local and central teams, you’ll cut through blockers, create alignment and keep execution moving at pace. This role is built for someone who thrives on accountability, loves bringing teams together, and is motivated by delivering meaningful results at scale.
 

 
 

• Drive execution excellence of central Driver Ops programs across the region, ensuring initiatives in acquisition, engagement, loyalty, quality, funnel management, and community engagement are implemented effectively and achieve defined targets.
• Translate global strategies into clear regional plans, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets.
• Own regional Driver Domain KPIs and OKRs, rigorously track performance, root-cause underperformance, and drive corrective actions to ensure delivery against acquisition, activation, quality, and engagement goals.
• Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design.
• Lead prioritisation and governance across the region, resolving trade-offs with GMs and central teams to focus resources on highest-ROI initiatives aligned with global objectives.
• Build regional capability and knowledge sharing, upskilling local Driver Ops teams, driving adoption of tools and playbooks, and fostering cross-market learning to scale best practices and improvements.

 
 

• 7+ years of experience in operations, program management, or category ownership with regional or multi-country scope, delivering measurable business impact.
• Strong expertise in operations or supply-side marketplace management, including acquisition, quality improvement, engagement, loyalty, and supply flywheel acceleration.
• Proven ability to execute global programs at scale, translating strategy into structured action plans with clear accountability and measurable results.
• Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to drive business outcomes.
• Excellent stakeholder management and communication skills, with experience aligning senior leaders, central teams, and local market operators around shared objectives.
• High ownership and execution drive, comfortable operating in ambiguity, setting structure where needed, and ensuring initiatives stay on track in fast-moving environments.

 
 
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 
  *Some perks may differ depending on your location and role.

 
We’re hiring a Senior Operations Specialist to drive performance across Bolt’s UK rides marketplace. This is a hands-on, commercially driven role for someone who goes deep into data, builds a clear case for action, and owns execution end-to-end.  You will have exceptional data analysis skills, the ability to independently build and interrogate datasets, break down complex problems, identify root causes, and drive action. You don’t pass insights on, you fix the problem.

Please note that this is a full-time, fixed-term contract for 12 months, with the possibility of extension subject to business needs.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 
 You will lead high-stakes analytical projects; analysing marketplace performance across supply, demand, pricing, and conversion, identify what’s broken and why, and lead the operational interventions to drive improvement. Analysis is the starting point, impact is the goal. You’ll work closely with Finance, Growth, Marketing, and Product to drive measurable improvements across the UK marketplace.

This role is ideal for someone who enjoys uncovering problems and opportunities, while also stepping back to understand the broader commercial and operational context

 
 

• Own end-to-end marketplace analysis: deep dive data, build models, and develop dashboards across supply, demand, pricing and marketplace health.
• Diagnose performance issues by forming hypotheses, running deep analysis, and investigating anomalies.
• Translate analysis into clear, commercially grounded actions, quantifying impact (rides, revenue, cost) and influencing senior stakeholders.
• Own execution: design and deliver operational interventions across pricing, incentives, driver engagement, and supply-demand balance.
• Build and improve scalable processes and hold yourself accountable for measurable outcomes.
• Monitor marketplace performance and proactively optimise KPIs

 
 

• 4-6 years in operations, strategy, or analytical roles (marketplace/mobility/tech preferred).
• Exceptional data analysis skills, you can independently build and interrogate datasets, break down complex problems, identify root causes, and drive action.
• Advanced Excel / Google Sheets modelling (forecasting, scenarios, unit economics) and have experience with BI tools (Looker, Power BI, etc.).
• Proven track record of owning problems end-to-end, from insight to execution
• Strong commercial acumen and understanding of marketplace dynamics.
• Clear, concise communicator, able to influence senior stakeholders.
• Action-oriented and self-sufficient.
• You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision.

 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50+ countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.
 
  *Some perks may differ depending on your location and role.

We are looking for an Operations Specialist - an analytical and solutions-driven professional to take full ownership of marketplace operations and drive sustainable supply and demand growth within Bolt's ride-hailing business in Poland.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This role involves managing business operations and collaborating with internal and external stakeholders. The Operations Specialist ultimately takes ownership as a marketplace manager, leading their assigned city. The position holds full ownership of metrics and forecasts, analyzes quantitative and qualitative data from various sources, and defines and executes the city's strategy.

• Be the lead of your city by constantly reviewing core metrics, forming bonds with key partners, and executing your supply, demand, and investment strategy.
• Creating, optimizing, or even removing processes – efficiency is our priority; you will help us find the smoothest way to run operations, solve challenges where others turn away, and influence the way Bolt is going in the future.
• Hands-on supply management - working autonomously and taking initiatives through the stages of driver and fleet acquisition, conversion, activation, and retention.
• Taking over own projects which contribute to our overall market performance and operational efficiency with the main goal to get Bolt rides in Poland to the next level.
• Act as an Account Manager for key Fleet Partners operating in your city, helping them resolve issues and scale their business with Bolt.

• You have a data-driven mindset, you approach problems methodically & have +1 years of experience in an analytical position.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Polish
• You are skilled in data analysis using tools like Excel/Google Sheets.
• You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.
• You have a strong motivation to solve problems creatively and efficiently.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We're looking for an analytical, solutions-driven Operations Specialist to take ownership of supply in our Poland ride-hailing market.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for an analytical and solutions-driven Operations Specialist to use the data provided to form business insights, spot potential for development, and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Poland. 

You will be working closely with Operations Managers, where your work will have a direct impact on business growth by achieving supply milestones and key metrics.

• Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
• Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
• Conducting and benchmarking market research to understand trends and compare company performance against competitors.
• Documenting and optimizing business processes to improve operational efficiency and customer experience.
• Developing and recommending scenarios and strategies to support strategic planning and forecasting.
• Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

• You have a data-driven mindset, you approach problems methodically & have +1 years of experience in an analytical position.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Polish
• You are skilled in data analysis using tools like Excel/Google Sheets.
• You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines.
• You have a strong motivation to solve problems creatively and efficiently.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for a dedicated Research Specialist to join our Central Operations Compliance team in Tallinn, HQ.
Please note that no relocation support is not provided for this role.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will conduct internal and external research across 52+ countries, gathering valuable insights that inform central decision-making. You will support product and operations teams by providing well-organised inputs for development and change initiatives.

• Conduct structured internal research across 52+ operational teams to map processes, compliance requirements, and operational nuances.
• Build strong relationships with local teams to gather accurate, complete, and context-rich information.
• Analyse and validate collected inputs, then translate stakeholder feedback into clear, standardised documentation.
• Identify gaps, inconsistencies, and risks across markets, and consolidate findings to support decision-making and impact estimations.
• Maintain a high level of rigour and consistency in documenting findings, ensuring clarity, traceability, and usability.
• Conduct targeted external research when needed and continuously improve research frameworks, templates, and workflows to increase efficiency and quality.

• You have proven experience in conducting structured research and turning complex inputs into clear, standardised outputs.
• You have strong stakeholder management skills, with the ability to build trust and gather accurate, context-rich information from cross-functional and local teams.
• You have excellent written communication and documentation skills, with a high level of rigour, clarity, and attention to detail.
• You have strong analytical thinking, with the ability to synthesise qualitative inputs, identify gaps or inconsistencies, and support decision-making with well-organised insights.
• You have ability to work across multiple markets, processes, and stakeholders while maintaining consistency and traceability in research findings.
• You have a proactive and structured approach to improving frameworks, templates, and ways of working to increase research quality and efficiency.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

   
    We’re looking for a strategic and results-driven leader to define and execute our Riders/Customer strategy in Thailand. In this role, you will drive growth, engagement and loyalty across the Rider lifecycle, while optimising performance through data-driven decision making and cross-functional collaboration. You will play a key role in shaping the local market strategy in Thailand, working closely with regional and global teams to deliver impactful initiatives that improve both customer experience and marketplace efficiency.

   
   
    With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

    We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

    Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
   

   
   
    In this role, you will be part of the Riders/Customer strategy, from acquisition to retention, ensuring sustainable growth and high-quality engagement. You will be responsible for translating strategic priorities into clear execution plans, driving continuous optimisation through experimentation, and identifying opportunities to improve efficiency at scale.

    You will collaborate closely with Product, Marketing and Central Operations teams to launch and scale new initiatives, while acting as the voice of the Thai market to influence broader business decisions.
   

   
   

• Defining and executing the Rider strategy across acquisition, engagement, rewards, funnel optimisation and communications.
• Owning key market KPIs including growth, quality, engagement and efficiency.
• Driving continuous optimisation through structured experimentation and impact measurement.
• Identifying structural inefficiencies and redesigning processes to unlock scalable performance.
• Translating strategy into clear execution plans with measurable outcomes.
• Raising the bar on quality, service delivery and loyalty across both sides of the marketplace.
• Partnering closely with Product, Marketing and Central Operations to deliver market-leading initiatives.
• Leading go-to-market planning for new Rider programs.
• Acting as the voice of the Thai market, influencing regional and global decisions.
     
  

   
   

• 5+ years of experience across operations, strategy and go-to-market roles.
• Proven experience leading and scaling teams in fast-paced environments.
• Strong analytical and commercial acumen (ROI thinking, incentive optimisation).
• A track record of turning strategy into measurable impact.
• Comfort operating in ambiguity and building structure where it doesn’t yet exist.
• Exceptional communication skills with the ability to influence senior stakeholders.
     
     
      Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
     
  

   
   

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
     
      *Some perks may differ depending on your location and role.
  

What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion across Kenya.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Kenya. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces.

• Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
• Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
• Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
• Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
• Identify and resolve bottlenecks across onboarding, compliance, and activation processes
• Support expansion into new and secondary cities by building and executing structured growth plans
• Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
• Run targeted initiatives to drive both driver activation and ride demand at the city level
• Monitor, analyse, and report on key performance metrics across driver growth and city performance
• Translate data insights into prioritised execution plans and support forecasting of supply needs
• Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance

• You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
• You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
• You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
• You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
• You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
• You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
• Experience in Kenya or similar markets is an added advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in scaling cities and building a high-performing marketplace.
• Own end-to-end driver growth and expansion initiatives with real business impact.
• Gain exposure to regional markets across East Africa.
• Work in a fast-paced, execution-driven team with strong ownership culture.
• Accelerate your professional growth with hands-on experience and learning opportunities.
• Enjoy a collaborative environment focused on solving real-world mobility challenges.

*Some perks may differ depending on your location.

The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Dar es Salaam. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Tanzania.

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa — and it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we hope you can help us make it happen!

As an Operations Manager, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

• Own and manage Bolt’s operations strategy for Dar es Salaam, with a focus on fleet performance, marketplace health, and supply engagement
• Driver Growth (Acquisition Engine) – Own and scale the end-to-end driver acquisition funnel (Leads → Activation → Active), delivering sustained net activations growth with strong early retention, efficient acquisition costs, and smooth onboarding processes.
• Fleets (Structured Supply Growth) – Build and grow high-quality fleet partnerships, increasing reliable multi-vehicle supply and fleet GMV contribution through disciplined B2B acquisition and strong partner account management.
• Vehicles (Quality & Compliance Backbone) – Own vehicle onboarding, inspection, branding, and compliance standards to ensure high tagging accuracy, strong category alignment, and adherence to operational requirements.
• Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners
• Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions
• Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement
• Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities
• Design and roll out city-specific growth campaigns and efficiency-enhancing initiatives
• Track and report on KPIs, ensure operational excellence, and continuously seek process improvements
• Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance

• You have 7+ years of experience in Operations, Startups, Strategy Consulting, Mobility, Logistics, or other relevant organisations
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 500+ cities across 45 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

We are looking for an Operations Specialist to join our Vehicle Team. You'll be responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities. As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

In this role, you will drive business growth on both the supply and demand side through our vehicle-related programs and incentives. You will play a key role in one of Bolt's largest operational initiatives — the Branded Cars program — contributing to its performance, operational excellence, and continued scaling.

This is a hands-on, operational role. You will own the full acquisition process end-to-end: you know how to read a funnel and act on indicators immediately, and you're just as comfortable analysing performance data as you are having a conversation with a driver on the ground to understand their perspective of the program.

• Funnel ownership — Monitor and analyse the acquisition funnel in real time; identify conversion drop-offs and take immediate, decisive action to address them. You don't wait to be told where the problem is.
• Processes and tools — Build and continuously improve the operational infrastructure that underpins the program: lead acquisition, tracking, conversion workflows, and performance reporting.
• Field engagement — Engage directly with drivers — in person where necessary — to understand friction points, gather ground-level insight, and act as a credible, persuasive ambassador for the program. You're able to get a driver across the line just through your interpersonal skills.
• Partner management — Cultivate close, trust-based relationships with external partners; act as their primary operational point of contact and ensure delivery on both sides. You follow through, and partners know it.
• Team oversight — Manage outsourced teams, set productivity and performance indicators, and regularly evaluate their effectiveness in supporting acquisition targets.
• Driver value proposition — Support the development of strategies to strengthen what we offer drivers and improve retention.
• Performance and KPIs — Set up and monitor the KPIs that matter; proactively surface opportunities and flag risks before they become problems.
• Competitive intelligence — Collect benchmark data and monitor competitor activity to ensure our earnings and offering remain compelling in the market..

• 2–3 years of experience in an operations role — ideally one where you've had to operate at both a strategic and ground level.
• Fluent in French and English; a natural communicator who can adapt your style whether you're presenting data to a central team or convincing a sceptical driver to sign up in one of our hubs.
• Strong analytical skills and confidence working with Google Suite.
• Street-smart and proactive: you don't need a playbook for every situation. When something isn't working, you figure it out and move.
• Ownership mindset: you hold yourself accountable to results, not just activity.
• Hands-on by default: no task is beneath you if it moves the needle.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We are looking for a solutions-driven Operations Specialist to oversee supply and demand & to optimize and strategically propose innovation for our ride-hailing operations in Romania.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for an ambitious Operations Specialist to analyze market, operational and financial data provided to form business insights, spot potential for development and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Romania. You will get to build models and run optimization projects for the continuous improvement of one of our key areas, ranging from Riders to Drivers, to Fleets, Marketplace etc.

You will be working closely with the Operations Manager(s), where your work will have a direct impact on business growth by achieving supply milestones and key metrics.

• Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
• Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
• Conducting and benchmarking market research to understand trends and compare company performance against competitors.
• Documenting and optimizing business processes to improve operational efficiency and customer experience.
• Developing and recommending scenarios and strategies to support strategic planning and forecasting.
• Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

• You have a data-driven mindset and you approach projects methodically, with a background of 1-2+ years of experience in either an analytical position or a project management one.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Romanian
• You are skilled in data analysis using tools like Excel/Google Sheets, with nice-to-haves like Looker and/or Tableau.
• You have demonstrated expertise in working with financial data and a proven ability to interpret and analyze numerical information effectively.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You can prioritize and manage multiple tasks simultaneously, staying well-organized and meeting deadlines.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for an analytical Operations Manager to lead the supply side of our business in Lithuania, specifically overseeing Driver Growth, Driver Engagement, Fleets, and Vehicles. In a mature market, success depends on maintaining a reliable base of independent partner drivers and fleet partners. This role requires a disciplined approach to analytical forecasting, operational process management, and the financial oversight of large-scale supply programs.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure the health of our marketplace by identifying supply trends and market risks. This position is built on three pillars: rigorous program management, efficient operational workflows, and professional partnership management. You will lead a local team and work closely with Regional, Central Operations, Legal, and Public Policy teams to navigate regulatory shifts and implement strategies that protect and grow our supply base.

• Forecasting & Analysis: Lead supply forecasting and review market trends daily to identify performance risks and suggest proactive growth and retention strategies.
• Budget Management: Own the planning and financial execution of supply initiatives, ensuring efficient ROI and disciplined budget allocation.
• Process & Compliance: Oversee core operational workflows—including partner registration, onboarding, and compliance—ensuring they are scalable and adhere to local and EU regulations.
• Partner Value Proposition: Develop and execute local programs that create tangible value for independent partner drivers to increase platform engagement and frequency.
• Fleet Partnership Management: Build and maintain professional relationships with fleet partners. Act as a point of contact to ensure their operational success and long-term loyalty to the Bolt platform.
• Supply Growth: Drive the strategy for attracting and activating new individual partner drivers and fleet partners.
• Regulatory Implementation: Translate legal and policy shifts into operational adjustments, ensuring the business remains ahead of compliance requirements.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. A background in Finance is a big plus given the scale of budget management required.
• You have at least 2 years of experience leading a team, coordinating complex, interconnected domains.
• You have expert-level proficiency in Excel/Google Sheets. You are comfortable building forecasting models to justify significant financial decisions.
• You have a proven track record in managing complex projects and process-heavy environments with a detail-oriented approach to maintaining operational quality.
• You are a professional communicator able to build trust with external fleet partners and present financial data clearly to senior management.
• You possess a strong sense of ownership and an entrepreneurial attitude, moving with urgency to solve problems without waiting for direction.
• You hold a Bachelor's degree or higher in Business, Finance, Economics, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We’re looking for an experienced Program Manager to join our Central Operations team.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong Scheduled Rides (SR) expertise, fosters collaboration across functions and leads the program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Own the SR strategy and quarterly OKRs; define a clear portfolio of bets and land measurable results on GMV, fulfilment and unit economics.

• Program operating model: Set global standards and guardrails (acceptance, on-time pickup, booking offsets, backup protocols) and ensure consistent adoption across cities.

• Performance management: Maintain a single source of truth for SR performance; run a weekly rhythm that surfaces top/bottom markets, root causes, owners and dated actions.

• Cross-functional orchestration: Align Local Ops, Product, Growth, LCM, Analytics, Support, Legal, and Policy on a simple RACI with clear milestones, risks and decision logs.

• Documentation and communication: Publish crisp RFCs and a living State-of-the-Union: problem, proposal, impact, success metrics, owners, and status; communicate progress at executive-level.

• City rollout engine: Provide scalable playbooks and readiness checklists (category coverage, airport handoffs, pricing buffers, driver comms) and convert pilots into global rollouts.

• You are experienced in program management or a related field.

• You have demonstrated expertise in a relevant program area.

• You have a proven track record of successfully delivering complex programs on time and within budget.

• You have strong leadership and interpersonal skills.

• You have excellent communication and collaboration skills.

• You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Riders Ops to lead Bolt's Riders Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Riders Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Airports, Venues, Categories, Scheduled rides, B2G, and Rider engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Rider Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Riders Ops initiatives in the region, ensuring every program (Airports, Venues, High-Value Categories, Low-Cost, Scheduled Rides, B2G, Rider Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Riders Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Riders Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. GMV share of airports, venues, categories, and scheduled rides; rider engagement and retention metrics; B2G pipeline) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods, supply availability) Upskill local Rider Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Driver Ops to lead Bolt's Driver Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Driver Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Driver Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Driver Ops initiatives in the region, ensuring every program (Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Driver Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Driver Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. new driver acquisition, monthly active drivers, rewards coverage and quality, speed of onboarding, driver quality and engagement etc.) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods etc.) Upskill local Driver Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Fleets & Vehicles to lead Bolt's Fleets & Vehicles Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Fleets & Vehicles Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Vehicle Financing, Branding, Electrification, Key Account Management, Fleet Support and Fleet Deals - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Fleets & Vehicles Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Fleets & Vehicles Ops initiatives in the region, ensuring every program (Vehicle Financing, Branding, Electrification, Key Account Management, Fleet Support and Fleet Deals) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Fleets & Vehicles Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Fleets & Vehicles Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. GMV share of financed vehicles, branding coverage & penetration, electrification mix, KAM coverage, fleet deal lock-in coverage, program profitability etc) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods, supply availability) Upskill local Fleets & Vehicles Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion in Dar es Salaam, Tanzania.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Tanzania. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces with sustainable supply-demand balance.

• Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
• Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
• Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
• Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
• Identify and resolve bottlenecks across onboarding, compliance, and activation processes
• Support expansion into new and secondary cities across Tanzania by building and executing structured growth plans
• Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
• Run targeted initiatives to drive both driver activation and ride demand at the city level
• Monitor, analyse, and report on key performance metrics across driver growth and city performance
• Translate data insights into prioritised execution plans and support forecasting of supply needs
• Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance

• You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
• You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
• You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
• You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
• You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
• You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
• Experience in Tanzania or similar markets is an added advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in scaling cities and building a high-performing marketplace.
• Own end-to-end driver growth and expansion initiatives with real business impact.
• Gain exposure to regional markets across East Africa.
• Work in a fast-paced, execution-driven team with strong ownership culture.
• Accelerate your professional growth with hands-on experience and learning opportunities.
• Enjoy a collaborative environment focused on solving real-world mobility challenges.

*Some perks may differ depending on your location.

We’re looking for a skilled Program Manager to join the Central Operations team, Ride-hailing

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The main objective of this position is to lead programs within the Efficiency domain to drive operational efficiency and operations risk management in Rides repetitive operations. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads programs to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Leading the Hub Management program to ensure the cost efficiency and structured lifecycle management of hubs dedicated to supporting our partner drivers. Ensure processes and tooling are built or sourced to support data and process integrity and automations.
• Leading the Automated Access Management program to ensure all in-house employees and outsourced agents operating within the Rides vertical have automated access to the tooling and databases required for their daily work while ensuring the risks and regulatory requirements around accesses are managed.
• Leading the discovery of and manage other programs to standardise operational processes and build relevant tooling to ensure the speed, quality and cost efficiency of the operational workflows in the Rides vertical.
• Defining the benchmark of operations within your programs by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc).
• Developing standard operating procedures (SOPs), design process flows and establish tooling to support said procedures. Conduct process audits where necessary.
• Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary.

• You have previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
• You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement.
• You are highly analytical and have a data-driven mindset with great Excel skills.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English.
• You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently.
• You are proficient in project management methodologies and tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

As a Senior Operations Specialist – Marketplace, you will play a pivotal role in shaping the performance and long-term health of Bolt's French marketplace. You will own pricing strategy across 50+ cities, making sure our value proposition remains compelling and competitively positioned — leveraging ongoing competitive intelligence to anticipate market shifts and sharpen our edge. Through recurrent city-level performance deep dives, you will turn data into action, identifying growth levers and addressing structural challenges across France. You will also drive investment decisions and partner closely with FP&A to co-lead planning cycles that define targets and forecasts — acting as a guardian of our value proposition by ensuring every strategic call is grounded in marketplace realities. 

Main Responsibilities:

• Take full ownership of pricing decisions across the city portfolio, acting as a value proposition guardian by ensuring every pricing call is grounded in data, competitive context, and measurable impact. Partner closely with Product and Analytics to ensure pricing logic translates into tangible operational results.
• Serve as the go-to strategic partner for local P&L owners — helping them understand marketplace dynamics, challenge underperformance, and make confident decisions. Ensure the value proposition remains strong and consistent across cities by bridging the gap between central pricing strategy and local execution realities.
• Establish and maintain a structured competitive intelligence framework: capture competitor moves systematically, publish focused market deep-dives, and translate insights into actionable pricing and marketplace strategy recommendations that keep Bolt ahead of the curve.
• Regularly engage (~2 days/month) with drivers, fleet partners, and hubs to keep decisions rooted in real marketplace dynamics. Use field insights to challenge assumptions, enrich competitive intelligence, and convert on-the-ground realities into measurable improvements in pricing, positioning, and compliance execution.
• Support new city launches by providing analytical and operational foundations during ramp-up, ensuring a strong value proposition from day one and a smooth handover to local P&L owners.
• Establish repeatable processes to capture competitor insights and publish focused deep-dives that influence pricing and marketplace strategy.
• Help bring new cities to life by providing analytical and operational support during launch and early ramp, ensuring strong foundations and a smooth handover to local P&L owners.

Requirements:

• Analytical and strategic thinking - you’re comfortable owning decisions from messy inputs and turning analysis into concrete action. 
• 3–6 years of experience in marketplace operations, strategy, business analytics, consulting, or similar.
• Professional fluency in both French and English.
• You are fluent in SQL and comfortable with spreadsheets/BI; you enjoy building lightweight automation to scale insights. Python is a plus.
• Strong stakeholder alignment skills, with the ability to collaborate closely with local P&L owners, central analytics, Product, Billing, Legal/Compliance, and Public Policy teams.
• Strong attention to detail and a process-driven, compliance-focused mindset.
• Strong ownership and accountability: You hold a high bar for decision quality, ensure transparency and rigor in how decisions are made, and follow through to operational execution.

We are looking for an analytical and high-ownership Operations Manager to lead four of our most important domains in Lithuania: Planning & Analysis, Marketplace, Riders, and Trust & Safety. This is a high-impact role at the intersection of strategy and operations, directly supporting how Bolt operates in a key European market.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the operational strategy across four interconnected pillars. Your focus will be on monitoring city performance, executing rider strategy, and ensuring compliance and safety standards across the platform. You will report to the General Manager and work cross-functionally with Growth Analytics, Central Operations, Legal, and Product teams.

• Performance Tracking & Planning: Monitor and track the business performance of cities within your region. Identify performance risks early and suggest corrective actions based on data.
• Marketplace Optimization: Develop analytical models to optimize marketplace health. Suggest and implement price changes, budget allocations, and competition defense mechanisms to maintain market position.
• Rider Growth: Lead the Rider domain with the primary objective of growing rider activity. Develop local programs to unlock new rider segments and expand Bolt's use cases beyond standard ride-hailing.
• Competition & Trends: Monitor market trends, competitor offerings, and partner earnings to ensure Bolt maintains a competitive advantage.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.
•  Regulatory Implementation: Work with Legal and Public Policy teams to translate local and EU regulations into scalable operational processes.
•  Advocacy: Navigate local policies and transportation sector trends to ensure internal processes remain compliant and ahead of requirements.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. Experience working within tech, mobility, or a highly regulated industry is an advantage.
• You have experience managing or leading a team for at least 2 years (a big plus).
• You have an entrepreneurial mindset – you spot opportunities, take ownership, and move with urgency without waiting to be asked.
• You are highly data-driven with excellent numerical skills. You are comfortable developing analytical and decision frameworks in Excel/Google Sheets to support your strategies and suggestions.
•  You have a strong sense of ownership and a hands-on approach. You are a problem-solver who can navigate obstacles independently and stay focused on results.
• You are an excellent communicator in both Lithuanian and English, able to present confidently to senior internal and external audiences.
•  You hold a Bachelor's degree or higher in Economics, Business, Finance, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Regional Domain Manager – Rider Operations

We are looking for a strategic and impact-driven Regional Domain Manager – Rider Operations to lead Bolt’s Rider Operations across multiple markets within the Western Europe region. This is an execution-focused role, directly accountable for driving the rollout and measurable impact of Rider Operations initiatives at regional level.

 
 
With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 
You will ensure that key rider programs across Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement are executed with excellence in your region. You will also channel structured market insights and data-driven feedback to central teams to strengthen global program design and iteration.

As the owner of regional Rider Domain KPIs, you will ensure markets track performance rigorously, identify root causes of underperformance, remove blockers, and drive corrective actions. This role suits someone who thrives on accountability, performance management, and delivering results at scale.
 

 
 

• Drive execution of central Rider Operations programs across the region, ensuring initiatives across airports, venues, categories, scheduled rides, B2G, and rider engagement achieve defined targets and measurable impact.
• Translate global strategies into structured regional action plans, defining ownership, timelines, governance, and KPIs to ensure consistent and scalable implementation across markets.
• Own regional Rider Domain KPIs and OKRs, tracking metrics such as GMV mix by segment, rider engagement and retention, scheduled rides penetration, and B2G pipeline performance, while driving corrective actions where needed.
• Act as the key interface between central and local teams, cascading priorities and frameworks while surfacing regulatory, demand-side, and operational insights to inform global program improvements.
• Lead regional prioritisation and governance, allocating resources to highest-ROI opportunities, resolving trade-offs with GMs and central teams, and ensuring alignment with both global and local objectives.
• Build capability and cross-market knowledge sharing, upskilling local Rider Ops teams, driving experimentation, scaling best practices, and embedding successful initiatives into repeatable regional playbooks.

 
 

• 8+ years of experience in operations, program management, or category ownership with regional or multi-country scope and measurable business impact.
• Strong expertise in Rider Operations, demand generation, category management, and performance optimisation within marketplace environments.
• Proven ability to execute complex programs at scale, translating strategy into structured action plans with clear accountability and measurable outcomes.
• Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to optimise growth and profitability.
• Excellent stakeholder management and communication skills, with experience engaging senior leaders and holding cross-functional teams accountable for results.
• High ownership and execution drive, comfortable operating in ambiguity, raising the performance bar, and ensuring initiatives stay on track in fast-moving environments.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 
  *Some perks may differ depending on your location and role.

 
Senior Operations Specialist (Driver Engagement) based in Bangkok, Thailand, responsible for delivering a consistently high-quality experience for customers and partners by strengthening operational standards, improving driver and fleet quality, and driving engagement across the marketplace.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
  You will be responsible for leading initiatives that enhance driver and fleet engagement while ensuring high operational standards across all touchpoints. This includes developing scalable processes and frameworks to improve quality, monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement, and driving continuous improvement 

• Drive initiatives to deliver a consistently high-quality experience for customers and partners by setting and upholding operational standards across all key touchpoints.
• Develop scalable frameworks and processes to manage and improve fleet and driver quality, while monitoring key performance metrics such as acquisition, onboarding, conversion, and engagement.
• Identify local bottlenecks and opportunities, designing and implementing effective solutions in collaboration with central and local teams.
• Build and manage strong relationships with fleet partners to ensure alignment on business goals, performance targets, and long-term success.
• Collaborate cross-functionally with Product, Support, Legal, and Marketing to localize and implement strategic projects that support growth and sustainability.
• Foster a culture of operational excellence by supporting internal teams and partners, taking on varied operational challenges with a startup mindset, and mentoring junior team members as needed.

 
 

• You have 5+ years of relevant experience in operations, consulting, mobility, or similar fast-paced environments.
• You’re highly analytical, with a data-driven approach to problem-solving and decision-making.
• You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do.
• You’re a clear and confident communicator, fluent in English and Thai.
• You’re comfortable managing and engaging multiple stakeholders while adapting priorities in a dynamic environment

 Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

  Operations Specialist (Driver Growth) based in Bangkok, Thailand, focused on strengthening the driver value proposition to grow supply, improve performance, and increase retention. This role involves hands-on supply management, operational execution, and close collaboration with cross-functional teams to ensure marketplace health and efficiency.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 
  You will be responsible for developing and executing strategies to grow and retain the driver base while ensuring strong operational performance. Working closely with the operations team, you will define and implement local processes, manage supply acquisition and activation, and ensure the best experience for driver and fleet partners.

• Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention
• Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
• Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.

• You have relevant experience in operations, consulting, mobility, or similar fast-paced environments.
• You’re highly analytical, with a data-driven approach to problem-solving and decision-making.
• You have experience managing complex teams and engaging multiple stakeholders while adapting priorities in a dynamic environment.
• You’re detail-oriented and have a strong sense of ownership – you don’t wait to be told what to do.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Thai
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 
 *Some perks may differ depending on your location and role.

We are looking for a Junior Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

• Acquire knowledge of internal programs and what it's used for
• Successfully support riders/drivers through multiple channels
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Hybrid work in rotating shifts: Morning shift (9:00 AM – 6:00 PM) and Afternoon shift (12:00 PM – 9:00 PM) require working from the office, unless the shift falls on a weekend or an official public holiday. Late Afternoon shift (3:00 PM – 12:00 AM) and Evening shift (6:00 PM – 3:00 AM) are worked remotely from home.

•  You have at least 1 year of work experience in any customer-facing role
• You understand what outstanding customer support looks like and be ready to go the extra mile
• You are always ready to put customers first, be passionate about helping others
• You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You have excellent spoken and written Georgian and English skills
• You are passionate about new technologies and ride hailing

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Take care of your physical and mental health with our wellness perks.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

Senior Operations Specialist

We are looking for a highly results-driven Senior Operations Specialist (Rides) to help scale Bolt’s rapidly growing business in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Senior Operations Specialist, you will own the operational excellence of rider use cases such as Airports, Scheduled Rides, Business rides, and Categories. You will translate business needs into clear processes and playbooks, partner with Local Ops and cross-functional teams, and drive measurable improvements in reliability, adoption and unit economics.

The Senior Operations Specialist will raise use case adoption and GMV through operational levers, as well as improve reliability and quality through clear standards and playbooks. In addition, the successful candidate will be responsible for surface insights and creating opportunities for Product, Growth, and Pricing.

• Architect the Experience: Map out end-to-end rider journeys to bridge gaps and turn risks into seamless, world-class user experiences.
• Write the Global Playbook: Build and own the operational gold standard for high-stakes categories like Airports, Scheduled Rides, and High-Value tiers.
• Drive Data-Led Growth: Identify and size massive improvement opportunities through rigorous cost-benefit analysis and strategic prioritization.
• Orchestrate Cross-Functional Wins: Act as the central nervous system between Growth, Pricing, Product, and Support to execute high-impact changes.
• Master the Metrics: Own the leaderboard by monitoring core KPIs and delivering actionable performance insights across global markets.
• TPilot & Scale: Lead high-visibility operations in priority cities, turning experimental wins into repeatable, global success stories.

• You bring deep, specialised knowledge and a proven track record of solving complex problems and refining processes.
• You don’t wait for permission; you take full accountability for your workstreams and hunt down solutions before issues arise.
• You translate complex data into compelling narratives that resonate with everyone from engineers to executives.
• You’re a master of execution, breaking down ambitious program goals into actionable steps with a relentless focus on impact.
• You thrive on elevating those around you, offering the kind of constructive feedback and mentorship that builds elite teams.
• You align every task with the broader business strategy, ensuring your work consistently moves the needle on organisational goals.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Data Analyst to join our Growth team to play a pivotal role in shaping the future of mobility in Georgia, fuelling growth, optimising operations and improving current analytical processes. Your journey with us will be one of continuous growth and challenges, you will be working closely with a high-performing team as well as with the central stakeholders at Bolt. 

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Please note that this is a full-time employment opportunity. The monthly gross salary for this role is 2120 GEL with an additional annual bonus.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

 Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

In the Growth team you’re not just crunching numbers—you’re fueling growth, optimizing operations, and guaranteeing top-notch service for our drivers & riders through actionable insights. In this role, you will work with big volumes of data and contribute to campaigns implementation in Tbilisi, Batumi, Kutaisi and other cities for riders and drivers. Additionally, you will help with improving current analytics processes, frameworks and infrastructure collaborating with other departments.

• Implementing incentive campaigns and conducting A/B testing
• Conducting data analysis to support campaign strategies and business analytics
• Support other departments in terms of the process automatisation; responding to Customer Support team requests on incentive campaigns
• Utilize Python and its libraries, including Selenium and Pandas, for data collection, manipulation, and analysis
• Maintenance of data models and reports to track key metrics and performance indicators
• Visualise and share your findings from Looker

• You have a degree in Computer Science, Statistics, Economics or another technical or business field
• You have great analytical skills with collecting, organizing, and analyzing big volumes of data.
• You are proficient in Python for data analysis and have experience with data visualization tools (Looker, Tableau etc.)
• You have experience in different statistical methods for predictive modeling, framing hypothesis, experimentation principles/AB testing to forecast & communicate results for core business and product KPI’s will be considered as a plus
• You are fluent in Georgian and English. Ability to communicate complex data insights in a clear and understandable manner

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and a bonus package package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.

*Some perks may differ depending on your location and role.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Create and Optimize Processes: Identify the most efficient ways to run operations.
• Collaborate: Work with local operations and HQ teams to streamline processes and suggest improvements.
• Supply Management: Manage the driver acquisition, conversion, and activation processes autonomously.
• Data Analysis: Monitor supply performance, quality, and city operations metrics to ensure solid supply coverage and utilization.
• Strategy Development: Develop and execute strategies to increase operational efficiency and solve operational challenges.
• Partnership Building: Form bonds with local businesses to enhance demand and support supply growth.

• You have 4+ years of experience in Operations, Startup, or other relevant organizations, ideally with experience in analytical tasks

• You are a strong collaborator with excellent communication skills (both verbal and written) in English and  Malay

• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, and you have hands-on operational skills

• You have a strong motivation to solve problems creatively and efficiently

• You thrive in a fast-paced environment

• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for an entrepreneurial, analytically sharp, and externally confident Senior Operations Manager to lead two of our most critical domains in Poland: Trust & Safety, Driver Engagement, along with overseeing City Performance Management in a dedicated region. This is a high-impact, highly visible role that sits at the intersection of strategy, operations, and stakeholder influence — and will directly shape how Bolt grows and operates in one of its key European markets.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the end-to-end operational strategy across three interconnected pillars. From driving long-term regulatory strategy and ensuring compliance, to designing non-monetary driver loyalty programs that keep supply on Bolt's platform, and ultimately holding accountability for the performance of cities in your region. You will report to the General Manager and work cross-functionally with Legal, Public Policy, Central Operations, and Product teams.

This is not a back-office compliance role. We're looking for someone who can walk into a room with regulators, city officials, or driver community leaders and be a credible, compelling voice for Bolt while also diving into supply data and running complex strategic projects.

• Define and drive Bolt Poland's long-term regulatory strategy in close collaboration with Legal and Public Policy teams. Own the implementation of new and evolving regulations (local, national, and EU-level), translating legal requirements into scalable operational processes.
• Monitor the regulatory landscape proactively and ensure internal processes remain ahead of compliance requirements.
• Design and lead strategic, non-monetary driver engagement initiatives — including loyalty programs, recognition schemes, and community-building efforts — that increase platform preference and long-term retention.
• Analyse driver supply data to identify trends, gaps, and opportunities across the Polish market.
• Hold accountability for the operational and business performance of cities within your region, identify performance risks early, and drive corrective action through data-informed decision-making.
• Build and maintain strong relationships with local business stakeholders, fleet operators, and city-level partners.

• 5+ years of experience in strategy, operations, consulting, or a related analytical role — ideally within tech, mobility, or a highly regulated industry. Experience working with external stakeholders: regulators, government bodies, public institutions, or industry partners.
• Strong understanding of regulatory frameworks; experience collaborating with Legal and/or Public Policy teams is a strong plus.
• Entrepreneurial mindset — you spot opportunities, take ownership, and move with urgency without waiting to be asked.
• Highly analytical and data-driven, with strong skills in Excel/Google Sheets and comfort with complex datasets.
• Excellent communicator in Polish and English — able to present confidently to senior internal and external audiences.
• Bachelor's degree or higher; economics, law, public policy, business, or related field preferred.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a Specialist in the Operations team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. 

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 gross with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist,  you will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality, and compliance. Working closely with a high-performing team along with the Operations Specialists and Operations Manager.

• Verifying, maintaining, organizing, and auditing driver and vehicle documentation.
• Finding resolutions to driver issues and questions.
• Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance.
• Supporting our CS team with fleet and driver concerns and suggestions.
• Assist with further operational duties as requested.

• You have 1+ year of experience in Operations, or other relevant roles, ideally with experience in analytic tasks.
• Excellent communication skills and a collaborative mindset.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.
• You thrive in a fast-paced environment, being detail-oriented and well organised.
• You have excellent spoken and written Georgian & English(B2).
• You are passionate about new technologies and ride hailing

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

We are looking for a Customer Experience Quality and Training Specialist for the Quality team at Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2930 with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Customer Experience Quality & Training Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

• Contribute to the continuous refinement of quality standards across Customer Support, Operations, and Business teams to ensure consistent, high-quality performance.
• Conduct structured quality assessments to drive operational consistency, service excellence, and strong customer experience.
• Turn quality insights into actionable improvements, identifying trends and supporting process optimizations that reduce recurring issues.
• Deliver focused feedback and coaching sessions to enable measurable performance improvement and skill development.
• Design and deliver targeted training sessions based on quality data, performance gaps, and evolving business needs.
• Support onboarding by equipping new team members with clear quality standards, tools, processes and expectations from day one.
• Maintain accurate documentation of evaluations, coaching, and insights, ensuring transparency and alignment with company standards.

• You have at least 2 years of experience in quality assurance, performance management, onboarding, operational excellence, or related roles.
• You understand what outstanding customer and operational experience looks like - and know how to measure, evaluate, and continuously improve it across the teams.
• You are structured and analytical, with the ability to identify patterns, perform root cause analysis, and turn insights into scalable solutions.
• You are confident in delivering clear, constructive feedback and partnering with stakeholders to drive measurable performance improvements.
• You enjoy mentoring colleagues, facilitating knowledge sharing, and strengthening onboarding processes to enable high performance from day one.
• You communicate fluently in Georgian and English (B2).
• You are curious about technology, operational efficiency, and the fast-paced ride-hailing environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

We are looking for an Expansion Lead – Franchise to own and scale franchise operations in one of our most critical markets. This role sits at the intersection of operations, partnerships, and strategy, acting as the key bridge between Bolt and its franchise partners.

You will ensure franchises are set up for success from day one, drive performance against clear KPIs, and build scalable processes that enable long-term growth across franchise markets.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 
We are looking for a Franchise Lead to own and scale franchise operations in one of our most critical markets. In this role, you will act as the key link between Bolt and its franchise partners, ensuring seamless onboarding, strong operational performance, and long-term partner success. You will combine strategic thinking with hands-on execution to drive KPI performance, optimize processes, and enable scalable growth across franchise markets.
 

 
 

• Lead the full onboarding lifecycle for new franchise partners — from documentation and training through to operational go-live readiness and first-week performance validation; develop and maintain partner-facing documentation, playbooks, and best-practice frameworks to accelerate onboarding and reduce dependency on central teams
• Own partner performance against agreed KPIs; implement structured performance improvement plans and escalation frameworks where targets are consistently missed
• Design, standardise, and continuously improve scalable operational processes that ensure SLA adherence and consistent service quality across all franchise markets
• Act as the primary interface between franchise partners and internal teams (Product, Engineering, Support, Legal), ensuring clear issue prioritisation, fast resolution, and closed feedback loops
• Conduct data-driven performance and market analysis to surface optimisation levers, growth opportunities, and strategic recommendations for partner expansion
• Proactively identify and escalate operational risks, performance gaps, and structural blockers before they become critical — driving accountability across stakeholders; collaborate with Regional Managers and country teams to ensure franchise operations align with broader market strategy and expansion timelines
   
  

 
 

• 3+ years of experience in operations, partnerships, franchise management, or marketplace operations — ideally in a high-growth, multi-market tech environment
• Proven track record of managing external partners or franchisees against performance targets, with experience designing and enforcing improvement plans
• Strong analytical skills with the ability to translate data into operational decisions; comfortable with Spreadsheets, dashboards, and marketplace metrics
• Excellent cross-functional communication — you can align Product, Engineering, and Support around partner needs without unnecessary escalation
• Experience building scalable processes from scratch in fast-moving, ambiguous environments
   
   
    Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
   
  

 
 
  •Play a direct role in shaping the future of mobility.
  •Impact millions of customers and partners in 600+ cities across 50+ countries.
  •Work in fast-moving autonomous teams with some of the smartest people in the world.
  •Accelerate your professional growth with unique career opportunities.
  •Get a rewarding salary and stock option package that lets you focus on doing your best work.
  •Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
  •Take care of your physical and mental health with our wellness perks.
 
  *Some perks may differ depending on your location and role.

 
We’re looking for a hands-on Principal Program Manager (AI Project Charter) to drive impact within Rides Central Operations. You’ll solve complex operational problems by designing scalable AI solutions that deliver measurable results across markets.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

You’ll personally design and implement AI tools, agents, dashboards, and decision systems, working cross-functionally while maintaining strong individual ownership. You’ll also help define how AI initiatives are prioritised and governed across Rides.

This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change.

 

• Build and deploy AI tools, agents, dashboards, and decision systems for Rides Operations, covering areas such as diagnostics, optimisation, forecasting, policy enforcement, and reporting automation, moving from prototype to production-ready solutions.
• Translate operational complexity into scalable AI solutions with measurable impact, identifying high-friction problems across markets and defining use cases that improve cost, efficiency, reliability, and growth.
• Deliver independently, minimising dependencies while partnering where scale or integration is required, using internal data, APIs, large language models (LLMs), and automation frameworks to ship usable tools even with limited Engineering, Data, or Product bandwidth.
• Create clear decision materials for leadership, highlighting trade-offs, risks, and impact, running structured AI reviews, and aligning priorities with operational and financial outcomes.
• Develop scaling playbooks and drive adoption across regions, guiding pilots through rollout to steady state, tracking performance, and iterating based on usage and feedback.
• Establish principles and governance for responsible AI use in Operations, defining guardrails to ensure solutions are explainable, locally compliant, and aligned with long-term platform standards.

• You have demonstrated hands-on experience building and deploying applied AI solutions, including AI agents and use-case-specific model fine-tuning.
• You have practical experience with enterprise AI ecosystems (e.g. Google Cloud, Gemini) and hands-on usage of tools such as GPT or Claude, including API and workflow integrations.
• You have strong programme delivery capabilities, translating business needs into prioritised execution plans and driving transformation initiatives end to end.
• You can manage senior stakeholders effectively, aligning technical implementation with business objectives.
• You have experience operating within scaled organisations where AI solutions are already live and integrated into core processes.
• You have 8–12 years of combined technical and business working experience. A broader machine learning background, Python and SQL proficiency, and vendor management experience are considered an advantage.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

We are looking for a Part-Time Customer Support Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 1060, with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Part-Time Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

• Acquire knowledge of internal programs and what it's used for
• Successfully support riders/drivers through multiple channels
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Hybrid work schedule with rotating shifts: 03:00-09:00 remote work from home and 09:00-13:00 work is required from the office, unless the shift falls on a weekend or an official public holiday.

•  You have at least 1 year of work experience in any customer-facing role
• You understand what outstanding customer support looks like and be ready to go the extra mile
• You are always ready to put customers first, be passionate about helping others
• You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You have excellent spoken and written Georgian and English (B2) skills
• You are passionate about new technologies and ride hailing

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Take care of your physical and mental health with our wellness perks.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

Bolt is one of the fastest-growing startups in the world with over 200M happy customers in 50 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient, and affordable for everyone, as transport should be.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for a Senior Operations Specialist to join our Fleets & Vehicles team in Spain. In this role, you will drive operational performance and profitability across our fleet ecosystem, supporting both independent fleet partners and captive structures.

You will help scale one of Bolt’s key supply pillars by tracking operational and financial performance, identifying improvement opportunities through data analysis, and leading cross-functional initiatives that drive growth, efficiency and contribution margin.

Working closely with the Operations Manager, you will support market-level P&L management through forecasting, analysing revenue and cost drivers, and turning insights into clear operational actions. You will collaborate with teams across Business Development, Finance, Marketing, Policy, and Product to ensure strong execution.

• Execute key supply initiatives to drive fleet growth, activation and retention.
• Monitor performance of fleet partners, tracking KPIs such as utilisation, driver productivity, supply hours, incentives and contribution margin.Identify performance gaps and implement structured action plans in collaboration with fleet partners.
• Support the optimisation of fleet lifecycle management, from onboarding and activation to engagement and retention.
• Support the Operations Manager in monitoring and improving market-level P&L performance.
• Analyse revenue, incentives, fleet costs and operational expenses to identify profitability levers.
• Build financial models and scenario analyses to assess the impact of operational initiatives.
• Partner with Finance to ensure accurate forecasting, tracking, and cost control.

• You have 3 - 6 years of experience in operations, strategy, consulting, investment or a high-growth startup environment, ideally within a marketplace, mobility or logistics business.
• You possess excellent analytical skills and are highly proficient in Excel or Google Sheets; you feel comfortable structuring large datasets and turning data into clear, actionable insights.
• You are hands-on, structured and execution-driven, with the ability to translate business objectives into concrete operational action plans.
• You have strong project and stakeholder management skills, and you are comfortable coordinating multiple cross-functional teams without direct authority.
• You are autonomous, proactive and results-oriented, with a strong sense of ownership and accountability for performance outcomes.
• You communicate clearly and confidently, both in writing and verbally, in Spanish and English.
• You are comfortable operating in fast-paced, ambiguous environments and are motivated by driving measurable impact on growth and profitability.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Impactful Role: Work closely with your team to contribute to shaping the future of ride-hailing in France.
• Global Reach: Join a company that impacts millions of customers and drivers across 500+ cities in 45 countries.
• Dynamic Teams: Collaborate with ambitious, fast-moving colleagues in an environment that encourages autonomy and innovation.
• Career Growth: Accelerate your professional journey with unique development opportunities and mentorship.
• Rewarding Package: Enjoy a competitive salary, stock option package, and wellness perks to support your physical and mental health.
• Community & Engagement: Be part of regular team events and a vibrant office culture.

*Some perks may differ depending on your location and role.

We’re looking for an analytical and solutions-driven Operations Specialist to help us grow our ride-hailing operations in Norway.

Please note that this is a full-time permanent employment opportunity.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

• Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind.
• Developing strategies to strengthen the driver's value proposition, to grow our supply base, performance, and retention continually.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights.
• Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.

• You are a great collaborator with excellent negotiation and communication skills (both verbal and written) in English and Norwegian.
• You have an expertise in project management.
• You bring structure and can manage projects with multiple contributors.
• You have a strong sense of ownership with a hands-on approach.
• You thrive in a fast-paced environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 600+ cities across 50 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

We’re looking for an experienced Senior Program Manager to join our Driver Growth domain. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams

• Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience.

• Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs.

• Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale.

• Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.

• Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one.

• You have a minimum of 7 years of experience in program management or a related field.

• You have demonstrated expertise in a relevant program area.

• You have a proven track record of successfully delivering complex programs on time and within budget.

• You have strong leadership and interpersonal skills.

• You have excellent communication and collaboration skills.

• You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for an experienced Senior Program Manager to join our Central Operations team

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics.

This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.

• Own and define the core set of business-level metrics across Driver and Marketplace, ensuring clear definitions and alignment with Central Operations and Product leadership.

• Establish city-level diagnostic frameworks and playbooks that enable Central Ops and local teams to interpret metric movements and conduct root-cause analysis following feature enablement.

• Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests.

• Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility.

• Implement closed-loop monitoring mechanisms to track the impact of configuration changes and ensure accountability post-launch.

• Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership.

• You have a minimum of 7 years of experience in program management, marketplace operations or a related field.

• You have a strong understanding of marketplace mechanics and operational governance.

• You have a proven experience building scalable cross-functional processes and operating models.

• You have demonstrated ability to work with data and translate metrics into structured action plans.

• You have excellent stakeholder management and communication skills.

• You have strong analytical and problem-solving capabilities.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!