What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion across Kenya.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Kenya. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces.

• Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
• Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
• Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
• Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
• Identify and resolve bottlenecks across onboarding, compliance, and activation processes
• Support expansion into new and secondary cities by building and executing structured growth plans
• Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
• Run targeted initiatives to drive both driver activation and ride demand at the city level
• Monitor, analyse, and report on key performance metrics across driver growth and city performance
• Translate data insights into prioritised execution plans and support forecasting of supply needs
• Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance

• You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
• You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
• You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
• You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
• You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
• You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
• Experience in Kenya or similar markets is an added advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in scaling cities and building a high-performing marketplace.
• Own end-to-end driver growth and expansion initiatives with real business impact.
• Gain exposure to regional markets across East Africa.
• Work in a fast-paced, execution-driven team with strong ownership culture.
• Accelerate your professional growth with hands-on experience and learning opportunities.
• Enjoy a collaborative environment focused on solving real-world mobility challenges.

*Some perks may differ depending on your location.

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Riders Ops to lead Bolt's Riders Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Riders Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Airports, Venues, Categories, Scheduled rides, B2G, and Rider engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Rider Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Riders Ops initiatives in the region, ensuring every program (Airports, Venues, High-Value Categories, Low-Cost, Scheduled Rides, B2G, Rider Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Riders Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Riders Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. GMV share of airports, venues, categories, and scheduled rides; rider engagement and retention metrics; B2G pipeline) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods, supply availability) Upskill local Rider Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Fleets & Vehicles to lead Bolt's Fleets & Vehicles Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Fleets & Vehicles Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Vehicle Financing, Branding, Electrification, Key Account Management, Fleet Support and Fleet Deals - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Fleets & Vehicles Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Fleets & Vehicles Ops initiatives in the region, ensuring every program (Vehicle Financing, Branding, Electrification, Key Account Management, Fleet Support and Fleet Deals) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Fleets & Vehicles Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Fleets & Vehicles Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. GMV share of financed vehicles, branding coverage & penetration, electrification mix, KAM coverage, fleet deal lock-in coverage, program profitability etc) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods, supply availability) Upskill local Fleets & Vehicles Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.