We are looking for a skilled Fleet Operations Manager to join the Central Operations team. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This position will play a pivotal role in driving and managing the performance of Bolt's strategic fleet portfolio in Africa and Rest of the World markets. They leverage deep operational and commercial expertise, strong relationship management skills and a structured approach to performance accountability to ensure fleet partners deliver against contractual KPIs and growth targets. They build strong partnerships with fleet operators, foster collaboration across central and local teams, and ensure smooth fleet execution and measurable results across their assigned portfolio.

• Drive end-to-end performance management of an assigned portfolio of strategic fleets, ensuring vehicles meet contractual KPI targets and growth objectives
• Act as the primary central point of contact for fleet partners in scope, building strong working relationships with fleet leadership and ensuring alignment on performance expectations
• Lead structured operational review cadences (weekly and monthly) with fleet partners, providing performance analysis, market benchmarks and actionable recommendations
• Collaborate with central and local operations teams to ensure smooth activation, onboarding and ongoing operations of financed vehicles across assigned markets
• Identify and communicate performance risks, structural blockers and scalable improvement opportunities to central teams and other key stakeholders
• Support new strategic fleet launches in scope — mapping operational processes, establishing performance frameworks and enabling fleet partners to operate independently at scale

• You have a proven experience in account management, fleet operations or a related B2B operations role
• You have a demonstrated track record of owning a partner relationship and a performance metric simultaneously
• Experience working in or across Sub-Saharan African markets is strongly preferred for this role
• You have strong analytical and problem-solving skills; proficiency in Google Sheets and Looker or equivalent BI tools as well as AI tools and automation (e.g. for analysis, reporting, communication) to improve efficiency, generate insights faster, and enhance decision-making.
• You have excellent communication and stakeholder management skills
• Experience in mobility, ride-hailing, vehicle financing or fleet management is advantageous

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Driver Ops to lead Bolt's Driver Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Driver Operations initiatives at Regional Level.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure that every central program - spanning Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Driver Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Drive the end-to-end execution of global Driver Ops initiatives in the region, ensuring every program (Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Driver Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Driver Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. new driver acquisition, monthly active drivers, rewards coverage and quality, speed of onboarding, driver quality and engagement etc.) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods etc.) Upskill local Driver Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.