We’re looking for an analytical and solutions-driven Operations Specialist to help us grow our ride-hailing operations in Ukraine.

Please note that this is a full-time permanent employment opportunity.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 200 million customers in 50+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

• Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind.
• Developing strategies to strengthen the driver's value proposition, to grow our supply base, performance, and retention continually.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights.
• Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.

• You are a great collaborator with excellent negotiation and communication skills (both verbal and written) in English and Ukranian.
• You have an expertise in project management.
• You bring structure and can manage projects with multiple contributors.
• You have a strong sense of ownership with a hands-on approach.
• You thrive in a fast-paced environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 600+ cities across 50 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

We’re looking for a motivated Operations Specialist (Business Development) to join our Bolt Rides team in Ukraine. You’ll acquire new fleets, develop relations with existing fleets, analyze performance, create initiatives and be involved in various aspects of Bolt Rides operations.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Operations Specialist (Business Development) manages, grows, and supports a portfolio of fleets while also contributing to new fleet acquisition. The role combines relationship management, performance analytics, operational execution, and acquisition, ensuring sustainable fleet growth and long-term partner success.

This role is a good match for you if you’re a driven individual with sales, account management or business development experience with strong proven analytical skills. You're keen to be part of a team responsible for amplifying Bolt Ride-Hailing success and supporting our ambitious growth and expansion plans.

• Own day-to-day relationships with assigned fleets, acting as the primary point of contact for operational, performance, commercial and other topics. Maintain strong, trust-based partnerships through regular communication and proactive engagement. Handle complex fleet issues.
• Analyze fleet-, city-, and market-level data to understand performance trends and root causes. Maintain fleet related reports.
• Contribute to weekly and monthly reports, deep dives, and performance reviews by preparing structured insights, and data-backed conclusions to support decision-making.
• Manage fleet participation in incentives, including development, negotiations, setup and tracking.
• Identify, qualify, and engage potential new fleets. Support end-to-end onboarding, including fleet setup, documentation, compliance checks, activation, and smooth transition into ongoing account ownership.
• Documenting and optimizing business processes to improve operational efficiency.
• Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

• You have at least 2 years of experience in B2B sales, account management or business development.
• You have at least 2 years of experience in data analysis and transforming complex datasets into clear, data-driven insights that support decisions.
• You are highly proficient with data and reporting tools (e.g.Google Sheets, dashboards, BI tools like Looker or similar).
• You excel at engaging with customers, pitching ideas, negotiating terms, and closing sales across various formats, including in-person meetings, phone conversations, and written communications.
• You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals.
• You’re fluent in English and Ukrainian and possess good communication, collaboration, negotiation and networking skills.
• Your hands-on work demonstrates a high level of initiative to challenges and a strong sense of ownership.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.