Revenue Operations Manager

The Role (Describe the role): In this role, you will work to develop and support solutions for complex, ambiguous and high-visibility business challenges leveraging AI with CRM data. You will partner with cross-functional and Sales leadership teams across various sales segments to develop and land solutions that meet their needs at scale through effective and efficient usage of CRM. You are deeply curious and persistent in gaining knowledge about adapting and aligning existing systems to a go-to-market strategy.

Key Responsibilities:

System Ownership & Optimisation

• Act as the primary Admin for CRM (HubSpot).
• Drive continuous system improvements, automation, process enhancements and governance controls.

Revenue Reporting & Analytics

• Partner with Finance to provide insights into revenue drivers and support forecasting.
• Ensure data integrity and accuracy across billing and reporting systems.

Change Management & Adoption

• Support rollout of new pricing models, billing rules, and system enhancements by preparing user communications, training materials, and process documentation.
• Act as the change agent to help finance and business stakeholders adapt smoothly to new revenue processes.
• Monitor adoption, gather feedback, and suggest improvements to maximize efficiency and user acceptance.
• 20% travel in SEA expected to support user adoption initiatives. 

Essential Requirements :

• (Required) HubSpot Super Admin Bootcamp : https://academy.hubspot.com/courses/super-admin-bootcamp-en
• HubSpot Reporting : https://academy.hubspot.com/courses/hubspot-reporting
• HubSpot Revenue Operations : https://academy.hubspot.com/courses/revenue-operations
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Candidates with up to 5 years of sales operations experience, preferably with exposure to finance operations, or systems administration with basic understanding of finance/accounting processes.
• Good with MS Excel and some experience with ChurnZero, ClickUp applications. 

Personal Attributes:

• Strong analytical mindset with high attention to detail and problem-solving ability.
• Strong communication and collaboration skills across Finance and technical teams.
• Interest in change management, process adoption, and driving operational improvements.

The Role :

We are seeking an experienced Marketing Manager to join our marketing team and lead marketing initiatives across Malaysia and Singapore markets. Based in Malaysia, you will work closely with our APAC Marketing Director to manage comprehensive go-to-market strategies across digital channels, events, and account-based marketing programs to drive qualified pipeline for our enterprise solutions. This role requires both strategic thinking and hands-on execution, along with cross-functional collaboration with Central Marketing and Regional Sales teams.

Key Responsibilities:

• Execute integrated marketing channel strategies across Malaysia and Singapore markets.
• Manage full-funnel demand generation programs from awareness through conversion, optimizing campaigns to generate high-quality leads across both markets.
• Adapt and implement country-specific and segment-specific key messaging in campaigns and marketing assets.
• Plan and execute events to create engagement opportunities with target accounts and drive pipeline.
• Collaborate with Sales teams on pipeline targets, report on pipeline performance, and implement ABM plays for target accounts.
• Track and analyze campaign performance, pipeline metrics, and conversion rates, and provide regular reports to stakeholders on market performance.
• Create, maintain, and optimize campaign landing pages, nurture sequences, and retargeting flows that convert awareness into qualified opportunities.
• Coordinate with Central Marketing Team for design, content production, local website updates, event branding, and campaign assets while maintaining brand consistency.
• Source and coordinate with local vendors for creative production and merchandising needs.
• Prepare, update, and maintain marketing reports and documentation on schedule and adhere to process workflows.

Required Qualifications:

• 5+ years of marketing experience, preferably in B2B marketing or SaaS environments.
• Experience executing multi-channel campaigns and events in Malaysia and/or Singapore with an understanding of local business culture.
• Proven track record of measurable results in lead generation and pipeline contribution.
• Proficient in English with excellent writing and communication skills

 Preferred Qualifications:

• Experience in e-commerce, supply chain, logistics, or omnichannel commerce technology sectors.
• Background in ABM and enterprise marketing targeting mid-market to enterprise accounts.
• Familiarity with HubSpot, Salesforce, or similar marketing automation and CRM platforms. 

1. Increase market share in the Malaysian market and ecommerce
2. Direct software sales to enterprises (Brand Principals, Distributors, 3PLs, Warehousing Companies, E-distributors, Retailers) to build strong B2B SaaS business in
3. Manage a Sales

• Lead generation for a funnel pipeline: Manage entire sales cycle (as individual contributor), steps include cold calls, LinkedIn, emails, personal networking, events etc.
• Understand Customers' current Business and Operational processes to propose the right fit of SaaS products and understand customers’ pain points.

• Demoing the Product/Solution: Product introduction SaaS platform demonstration, explanation of technical and functional capabilities like available integrations and flows, understand and consult on a strategic and business
• Contract Closure: follow-up calls/emails, writing proposals, pricing negotiation, contract signing, on-boarding and account handover to global account management teams.
• Structure and organised to manage and update the CRM tool for effective Sales Pipeline

1. Business and Commercial Skills

• Possess the technical ability to explain (not implement) Cloud/SaaS Solutions, Integrations, Retail, Omni-channel and eCommerce Fulfilment
• Create & articulate compelling value propositions around Retail
• Understanding of Value Based Selling and translate it into Commercial Agreements
• Work closely with the internal marketing team, PR team and top management to swiftly pickup lead/enquires / suspects to be put in sales

• Proactive to source leads from partners, own research and other
• Translate Sales collaterals/proposals in Malay if required
• Demonstrable research skills along with excellent Listening skills
• Self-starter and should be able to proceed with minimal supervision
• Excellent Verbal and written communication skills in English & Malay(Tamil/Chinese additionally preferred)
• Understanding and respect multi-cultural work environment
• Constantly give feedback to marketing on lead and funnel quality and re-align to target relevant segment
• Compile reports for management showing results (ROI) reports on customer needs, problems, interests, competitive activities, and potential for new products and
• Keep abreast of best practices and promotional trends for our products target segments
• Keep track of competition, pricing and promotions being offered by the competition in the market
• Exceed set business
• Work with partners (referrers, Sis, consultants, government agencies etc) to extend reach & drive adoption.

• Ability to generate qualified leads and excellent cold calling skills to engage accounts
• The right person will possess 1-2 years of experience in B2B sales. IT and SaaS sales preferable
• Prior experience in a revenue target holding role is absolutely necessity
• Direct field & management experience in working with corporate
• Would have consistently exceeded key performance
• Demonstrated ability to engage and influence C-level
• Strong presentation skills and the ability to articulate complex concepts to cross- functional
• Excellent written, and verbal communication skills, data analysis and presentation skills in both English & Malay(additional knowledge of Tamil/Chinese preferred)
• Experience with E-commerce Sellers, Brands and Retailers in Malaysia is an added advantage
• Ability to work with the global team in different geographies, cultures and time zones to solve customer problems and escalate as necessary

• The role will have geographical coverage of Malaysia

***NOTE: Not accepting applicants who need Visa sponsorship to work in Malaysia. ***

Business Development Representative (BDR) – Malaysia

The Role

Anchanto Malaysia is seeking a proactive, organized, and creative Business Development Representative (BDR) who will manage full-funnel outreach—from outbound and inbound lead generation to event-driven marketing and campaign coordination.

This is a non-closing role focused on activating opportunities and driving commercial visibility in the Malaysia market.

The ideal candidate:

• Is structured in prospecting and confident in collaborating with sales, marketing, and channel teams.

• Has strong understanding of B2B SaaS sales, eCommerce, logistics, or supply chain technology.

• Possesses excellent communication and prospecting skills.

Key Responsibilities

1. Sales Development (Inbound & Outbound)

• Execute outbound prospecting campaigns (lost leads, cold outreach, sequences).

• Qualify and engage inbound leads across multiple touchpoints (web, events, referrals).

• Apply ENCHANT Methodology based on Challenger Sale, and BANT qualification framework.

• Book meetings with qualified decision-makers and warm leads for sales.

• Maintain accurate tracking of pipeline activities in CRM (HubSpot or equivalent).

2. Event & Campaign Activation

• Identify relevant industry events and coordinate with the sales team for participation.

• Assist with planning, logistics, and follow-up for internal and external events (e.g., eTail, eCommerce Expo).

• Collaborate with industry bodies to co-host events or distribute EDMs.

3. Marketing Coordination

• Work with the marketing team to align campaigns with target accounts and outbound efforts.

• Help localize global marketing content for Malaysia (emails, landing pages, collaterals).

• Track performance of local paid campaigns and provide feedback to improve lead quality.

• Own feedback on content for landing pages, digital campaigns, and local website branding.

4. Market Intelligence & Lead Research

• Research and enrich contact lists for prospecting (decision-makers, partners).

• Monitor competitor activity and trends across eCommerce, retail, and logistics.

• Share insights with commercial and marketing teams to inform positioning.

5. Collaboration & Reporting

• Report weekly on pipeline activity, meeting conversion rates, and campaign effectiveness.

• Coordinate internally across sales, partnerships, and marketing to ensure outreach is aligned with business priorities.

Qualifications

• 4+ years of experience in Sales Development, Business Development, or a similar role (preferably in B2B SaaS, eCommerce, logistics, or supply chain technology).

• Proven experience with lead generation, outbound prospecting, and cold calling.

• Strong understanding of CRM tools and lead management processes.

• Clear evidence of results in:

  • Outbound prospecting

  • Designing sequences

  • Writing short/medium-form content

  • Using LinkedIn and social media for business development

• Excellent verbal and written communication skills.

• Ability to work independently and manage multiple tasks effectively.

• Strong analytical skills with ability to assess sales data and improve outreach strategies.

• Experience in handling objections and qualifying leads for software solutions is a plus.

Key Performance Indicators (KPIs)

Lead Generation & Sales Development

1. Meetings Booked (Irrespective of Channel)

   • Number of qualified discovery meetings scheduled for the sales team (weekly/monthly target).

2. Lead Qualification Rate (Inbound/Outbound)

   • Percentage of leads qualified and moved to opportunity stage.

3. Outbound Activity Volume

   • Number of sequences, outbound emails, LinkedIn messages, and cold calls made.

4. Meeting Conversion Rate

   • Ratio of MQLs/SQLs successfully converted into meetings.

5. CRM Hygiene & Data Accuracy

   • Consistency and accuracy of updates and tracking in CRM (notes, tags, statuses).

Marketing & Campaign Coordination

1. Event-Driven Lead Generation

   • Number of leads sourced or engaged through events, webinars, or partner activations.

2. Event Participation ROI

   • Number of meetings, MQLs, or SQLs generated per event (tracked against each activation).