Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!
This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser.
About this Role
Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization.
This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.
What You Will Be Doing
On a Day-to-Day Basis
- Driving Client Success
- Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure Cialfo's solutions align with their desired outcomes.
- Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders.
- Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.
- Ensuring Client Satisfaction and Delight
- Regularly conduct business reviews to assess progress, showcase impact, and gather feedback.
- Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.
- Client Support
- Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering.
- Serve as the primary point of contact for high school clients, delivering fast and effective support.
- Maximizing Value and Expanding Relationships
- Encourage deeper adoption of Cialfo's platform by highlighting new features that address evolving needs.
- Identify opportunities for account growth through client expansion into Cialfo's broader product and service offerings.
- Operational Efficiency
- Maintain accurate and up-to-date client records within the internal CRM system.
- Log all interactions and key actions in a timely and consistent manner.
- Lead, Strategize & Develop Regularly
- Providing World-Class Customer Experience.
- Deliver every client interaction with professionalism, empathy, and attention to detail.
- Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions.
- Handle complex challenges with calm, discretion, and client-first thinking.
- Build long-term, trust-based relationships that position Cialfo as a strategic partner.
- Cultivating Customer-Led Brand Advocacy
- Foster loyalty by delivering consistent value across the customer journey.
- Identify and support client advocates who are excited about Cialfo's impact.
- Elevate their voice within the broader community and education ecosystem.
- Business Development
- Develop long-term client strategies to increase retention, expansion, and partnership value.
- Use data to create and execute growth plans that align with client goals.
- Present compelling proposals and strategic solutions with polish and credibility.
- Relationship Development
- Build strong relationships with senior stakeholders, including principals and school heads.
- Position Cialfo as the preferred platform and trusted partner among decision-makers.
- Collaboration with Product & Marketing
- Build compelling case studies and success stories that reflect the impact of Cialfo's solutions.
- Actively share user feedback and insight with internal teams to support product development and iteration.
About You
- Qualifications
- A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
- Experience
- Familiarity with SaaS, EdTech, or technology solutions for B2B clients.
- Experience within the high school and/or higher education industry.
- 5+ years of success in customer success, client experience, account management, or strategic consulting.
- Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.
- Skills
- Consultative Approach: Ability to understand client goals and guide them toward strategic solutions.
- Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences.
- Analytical Thinking: Strong grasp of data and how to use insights for business and client success.
- Efficient Communication: Clear, empathetic, and professional communicator across all levels.
- Qualities
- Professional Presence: Poised, confident, and articulate with excellent interpersonal skills.
- Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused.
- Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity.
- Relationship-Centric: Invested in building long-term partnerships with a value-first mindset.
- Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role.
You’re a Notch Above If You Have
- An MBA or equivalent postgraduate degree in marketing or business.
- Familiarity with high school counselling workflows and challenges.
- Experience engaging directly with C-level education stakeholders.
This role will be based in Indonesia and the candidate will need to be based there.
