Company

OKX

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology.

Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.

We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

Notice: All official OKX vacancies are published on this job board. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Departments (23)

Offices (34)

Total jobs

open positions

Departments

hiring across

New today

last 24 hours

Worldwide

remote listings

2 positions

Director, AI & Chatbot

OKX

Kuala Lumpur, Malaysia Business Operations Support 2w ago

Senior Administrative Manager

OKX

Kuala Lumpur, Malaysia Admin Department 2w ago

Pick a job to read the details

Tap any role on the left — its description and apply link will open here.

Director, AI & Chatbot

OKX · Kuala Lumpur, Malaysia

Apply now

Business Operations Support Kuala Lumpur, Malaysia Posted Apr 24, 2026

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team

The Bot Intelligence is a core function within Global Business Services (GBS), responsible for building scalable, high-performance operational systems that power OKX’s global customer experience. They sit at the intersection of Customer Operations, AI & Data Systems (LLMs, NLP, GenAI platforms), Product & Engineering, and Knowledge & Content Systems.

This function is evolving from traditional chatbot operations into a data- and AI-driven intelligence layer, enabling automation, scalability, and consistent customer experience across 40+ markets.

About The Opportunity

As Director, AI & Bot Intelligence, you will own and scale OKX's conversational AI and bot intelligence capability globally.

You will lead the transformation of the function from performance management and annotation into a strategic, AI-driven capability that materially improves automation, efficiency, and customer experience at scale.

You will operate as a technical leader, a strategic partner to AI, Product, and Engineering teams, and a builder of high-performing, AI-native teams.

What You’ll Be Doing

Own end-to-end performance of OKX's global chatbot ecosystem, driving improvements in resolution rate, containment/deflection, fallback reduction, and response quality; define and implement global performance standards, and lead the shift from post-deployment stabilization to continuous optimization at scale.
Serve as the most technically credible AI voice within GBS — applying deep expertise in NLP, intent classification, entity recognition, RAG, prompt engineering, and model evaluation to diagnose issues across model behavior, annotation quality, content gaps, and flow design, and to partner with AI teams on model performance, training data strategy, and new capability evaluation.
Evolve the bot function into a data-driven intelligence system, including annotation and training data pipelines, intent architecture and taxonomy, knowledge and retrieval optimization, performance feedback loops, and integration with backend systems and knowledge management platforms.
Drive measurable gains in automation coverage, cost-to-serve, and operational efficiency; establish performance frameworks that connect bot metrics to business outcomes and surface clear drivers of improvement.
Act as primary GBS representative for bot intelligence across AI/Data Science, Product & Engineering, and Knowledge Management, translating operational insights into technical requirements and model behavior into actionable improvements, and influencing roadmap decisions through data-driven, technically grounded input.
Lead and develop Bot Operations Specialists and Bot Annotators, building capabilities in AI/LLM literacy, annotation quality, and performance analytics, while driving a culture of technical curiosity, data-driven decision making, and high accountability.

What We Look For In You

8+ years of experience spanning conversational AI/NLP/LLM systems and operations in fintech, crypto, trading, or high-scale digital platforms, with 4+ years in senior leadership roles managing technical or AI-adjacent teams.
Strong hands-on expertise in NLP and LLM systems, prompt engineering, RAG, training data and annotation frameworks, and model evaluation and performance diagnostics, plus working knowledge of backend systems (APIs, integrations, data flows).
Proven track record of improving bot or AI-driven customer experience at scale, delivering measurable gains in automation and efficiency, and building high-performing teams.
Strong cross-functional collaboration skills and the ability to influence technical and product stakeholders in global, fast-paced environments.
Strong analytical and problem-solving skills, with excellent English communication skills at both technical and executive levels.

Nice to Haves

Experience in crypto, fintech, or trading platforms, particularly in high-growth, high-complexity environments.
Hands-on experience establishing annotation standards (intent taxonomy, entity labeling, outcome classification) and partnering with Knowledge teams to optimize content for LLM retrieval.
Experience piloting emerging LLM and conversational AI capabilities in production operational contexts.
Fluency in Mandarin is preferred to better support internal stakeholders and partners across APAC markets.

Perks & Benefits

Competitive remuneration package (Base salary, Yearly bonus & incentive)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Ready to apply?

Apply to OKX

OKX

View all jobs →

Senior Administrative Manager

OKX · Kuala Lumpur, Malaysia

Apply now

Admin Department Kuala Lumpur, Malaysia Posted Apr 22, 2026

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity:

The Senior Administrative Manager oversees daily office operations across multi-floor premises totalling up to 80,000 square feet and supporting approximately 1,000 employees. This role ensures safe, secure, efficient, and scalable workplace operations through strong facilities management, physical security oversight, vendor governance, strategic expansion planning, and operational excellence.

What You’ll Be Doing:

Office Management & Facilities Oversight

Manage front desk, lead end-to-end daily operations across multi-floor office premises
Ensure smooth functioning of building infrastructure including air-conditioning, power, lifts, utilities, and shared systems
Oversee workspace planning, seating allocation, and capacity optimization to support business growth
Plan and manage renovations, fit-outs, relocations, and future expansion initiatives
Collaborate with global security teams on physical security policies and emergency procedures
Lead incident response and ensure adherence to building, fire safety, and security regulations
Drive continuous improvements in operational efficiency, safety standards, and workplace resilience, including through AI and automation-enabled initiatives

Vendor & Procurement Management

Oversee all local procurement processes, including vendor sourcing, contract negotiations and cost control
Manage office inventory, assets and non-laptop equipment, ensuring accurate record-keeping
Support audit readiness and ensure compliance with procurement and financial policies

Cross-Functional & Regional Business Support

Act as a liaison between Admin, HR, IT, Finance, Legal and business units to support operational and security needs
Act as the primary escalation point for workplace, facilities, and security matters
Provide regular reporting to management on operational performance, risks, and improvement plans
Provide admin support to nearby regional offices as required, ensuring alignment with company standards
Foster operational teamwork and collaboration within the team to ensure cohesive and effective administrative support

What We Look For In You:

Minimum 5+ years of experience in office administration or facility management, ideally in a regional or multi-entity setup.
Knowledge of local building, fire safety, and workplace regulations.
Demonstrated success in vendor negotiation, event planning & execution and employee engagement.
Solid experience in budgeting, tracking, and cost optimization, good at reporting and data analysis.
Results-oriented, self-motivated, high-ownership mindset and proactive.
Proficiency in office tools and platforms, bonus if skilled in visual content (photography/video editing/newsletter creation).
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation