About the role

We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Acquisition Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition.

About the Sales Culture

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What you’ll be doing

• Sales strategy and execution: Develop and implement strategic sales plan to achieve revenue goals in the Public Sector with strong focus in Defence, Home Affairs, Paramilitary Forces
• Relationship management: Build and maintain strong, long-term relationships with key Government Stakeholders - Senior Government Officials, Consultants, GSIs and Partners
• Business development: Identify new opportunities, generate leads, and pursue new government clients while also expanding business with existing ones
• Tender and proposal management: Work closely with Government Departments to make sure MongoDB is part of Tech Stack in tenders. Also to Monitor and respond to government tenders, RFPs, and RFQs, coordinating with internal teams to ensure timely and accurate proposal submissions
• Sales cycle management: Lead the sales process from lead generation and qualification through to contract negotiation and closure
• Performance and reporting: Set sales targets, monitor sales performance metrics, analyse market trends, and provide regular reports on activities and forecasts to senior management
• Internal collaboration: Work with internal teams, such as solution architects and delivery teams, to ensure seamless execution from contract award to delivery
• Internal Development: Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

What you will bring to the table

• BE/Tech/BCA/BS (Computers) required
• 10+ years of field experience of quota-carrying experience in Public Sector with a focus on new business
• Demonstrated ability to articulate the business value of complex enterprise technology in Public Sector Accounts
• A track record of overachievement and hitting sales targets annually
• Skilled in building business champions within Government Accounts and running a complex sales process within Government Ministries and Departments
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, devops and open source technology is a plus
• Driven and competitive: Possess a strong desire to be successful
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility. High EQ and self-aware
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products[1] 

Things we love

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

Why join now

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture - Learn more about what it’s like to work at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 3263283618

Reports To 

Sr. Manager - Embedded Systems / Sr Manager of Embedded Software 

What You Will Be Doing 

 As a Technical Program Manager, you will work to help the team understand requirements, help track and deploy embedded software solutions. 
 
Responsibilities 
 

• Working with product management, program managers, engineering managers, hardware, regulatory and other teams to understand and document technical requirements, ensure these are signed-off. 

• Ensure requirements are fully understood and implementation matches expectations. 

• Own and coordinate the embedded software release schedules and work with engineering managers to drive teams to meet committed delivery dates. 

• Actively groom the product backlog and ensure that the features and bugs are prioritized properly in a release 

• Help EPMs and EMs in managing scrum and agile methodologies 

• Evangelize and promote engineering best practices. 

• Work with customer support, QA and management to define errata for a release. 

• Actively work and influence next gen technology based requirements for the embedded software 

What You Will Bring to ChargePoint 

A Staff Technical Program Manager  drives successful delivery of complex, hardware‑software programs by aligning engineering execution with business goals. Through deep technical expertise and cross‑functional leadership, they proactively manage risks, dependencies, and quality across firmware, hardware integration, and regulatory constraints. At the staff level, they also scale impact by improving systems and processes, influencing technical strategy, and ensuring embedded platforms deliver long‑term reliability and customer trust.  

Requirements 

• Demonstrated ability to deliver and support embedded and/or cloud-connected software running on commercial/industrial hardware. 

• Demonstrated ability and inclination to make critical system-level design decisions to drive projects from start to finish 

• Experience with working through bring up and delivery phase of new embedded systems / technology products 

• 8+ years of experience working on embedded system products using C/C++ 
• BS in Computer Science or equivalent (MS preferred) 

Preferred 

• Exposure in connectivity architecture using Wireless (Cellular, Wi-Fi, Bluetooth and NFC), and wired (Ethernet, CAN) interfaces a plus 

• C/C++ coding in a Linux environment; modern C++ is preferred 

• Working with EV / EVSE products is a big plus 

Location 

Gurgaon, India 

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. 

The Role 

The Contract Analyst is responsible for managing client contracts and building relationships both with our clients and across the business.

This position is business partnering with one of our Business Units.

This is a hybrid working role reporting to a Commercial Affairs Manager.

Key Responsibilities

Business Partnering

• Foster excellent relationships with internal stakeholders.
• Provides regular status updates. 

Contract Management

• Collaborate with legal and agency teams to draft, review, and finalize contracts with clients in a timely manner.
• Ensures contracts meet quality and commercial standards.

• Manages the contract lifecycle using the HighQ system ensuring contracts repository is kept up to date.
• Supports business and clients with contracting questions

• Understands key operational and financial drivers of allocated Business Unit
• Works simultaneously on multiple contracts and contract amendments 

Business Metrics

• Track, manage and improve contract related metrics that demonstrate customer service. 

Relationship Management

• Build and maintain strong relationships with clients and business partners to ensure customer satisfaction and foster long-term collaborations. 

Problem Solving

• Analyse information to solve problems and present proposed solutions to Management with Manager support. 

Communication and Negotiation

• Demonstrate strong communication and negotiation skills in engagements with internal teams and external clients.
• Effectively convey complex information and negotiate deals that align with the company's objectives. 

What skills and experience you bring to the role 

• Keen eye for detail
• Excellent organizational, negotiation and communication skills
• Ability to solve problems, analyse information and achieve quality standards
• Good understanding of contract language
• Good analytical skills.
• Flexible and able to operate in a dynamic, fast paced environment
• Minimum of a bachelor’s level degree
• Proven experience in a commercial affairs / contracting role. Some background in working with Life Sciences / Pharmaceutical industry is preferable 

Who are Inizio? 

We help our clients navigate their clinical development and commercialization journey by connecting the best scientific knowledge, market intelligence, actionable data, technology, communication, and creative execution.

With a global presence and multiple career paths, the career possibilities are expanding at Inizio. We’re a growing global team of 11,700 - a $1.5bn revenue business working with the world’s leading health and life sciences businesses, and we have exciting growth plans. Whoever and wherever you are, we’ll empower you with the autonomy you need to experiment, learn, and grow. We’ll make sure that you feel valued, supported and, of course, because we’re helping our clients to transform healthcare and improve millions of lives you can feel pride in your work at Inizio.

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB's GTM organization runs on a portfolio of 100+ SaaS applications across Sales, Marketing, Legal, and Customer Service Management – representing $$$M in annual contract value. We are on a mission to reduce that footprint by 30–50% while ensuring our teams have exactly the tools they need. The GTM SaaS Portfolio Analyst will be the operational backbone of that effort, sitting within the IT Pillar and working at the intersection of business strategy, technology, and stakeholder engagement.

This role goes beyond traditional IT analysis. You will own the full lifecycle of app evaluation- from inbound new tool requests to rationalization of the existing portfolio- driving structured, data-informed decisions that directly impact how MongoDB scales its GTM technology investments.

The right candidate for this role will

• Have strong analytical instincts and the ability to evaluate whether an existing tool can cover a new capability request- and where gaps exist (~20%), determine whether they can be closed through configuration or lightweight build rather than net-new procurement
• Be comfortable facilitating discovery calls with functional owners across multiple business units, asking the right questions to understand usage, business value, and ROI
• Have experience with SaaS tools, vendor contracts, or software procurement- ideally in a GTM, RevOps, or IT context
• Be able to build data-driven business cases including cost-benefit and ROI analysis to support consolidation and rationalization recommendations
• Translate business requirements into clear, actionable specifications- and communicate trade-offs and recommendations effectively to both technical and non-technical audiences
• Conduct fit-gap analysis, process mapping, and system capability assessments to align business needs with technology solutions
• Analyze system usage, adoption, and performance metrics using tools like Lumos to surface underutilized licenses and consolidation opportunities
• Partner with TPMs and engineering teams to assess whether capability gaps can be addressed in existing platforms (e.g., Salesforce) before recommending new tool procurement
• Leverage AI and analytics tools to enhance reporting, analysis, and operational efficiency
• Manage multiple concurrent workstreams across different functional owners without losing track of timelines, renewal dates, or open decisions
• Identify patterns across systems and processes and recommend scalable improvements
• Be knowledgeable of and experienced with working in Agile/Scrum environments

Position Expectations

• Own end-to-end analysis for new app requests: assess whether an existing app covers the requested capability, evaluate whether it can be extended to the requesting team, and where coverage is partial, determine whether the remaining gap can be addressed through configuration or lightweight build
• Drive SaaS rationalization across active dispositions (Analysis Required, Consolidate/Migrate, Negotiate & Right-Size)- initiating discovery calls, producing recommendation documents, and tracking stakeholder alignment per app
• Build and maintain the SaaS portfolio tracker, ensuring renewal dates, dispositions, functional owners, and action items are current and visible to IT leadership
• Partner with BU champions across GTM Field Operations, Marketing, Management, and Legal to understand how tools are used and what the cost of change would be
• Facilitate cross-functional alignment discussions and communicate insights, risks, and trade-offs clearly- including escalating to leadership when decisions are blocked
• Produce executive-ready recommendation documents and summary materials ahead of renewal deadlines and governance reviews
• Support planning and execution of application consolidation roadmaps, including tracking dependencies, migration efforts, and go-live readiness activities
• Contribute to post-launch stabilization and enablement for any tool transitions or new implementations

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 8+ years of techno-functional experience in a business analyst, IT analyst, operations analyst, or similar role - ideally within a SaaS, tech, or high-growth company environment
• Experience working with SaaS tools, software vendor contracts, or technology procurement processes
• Strong analytical skills: comfortable pulling and interpreting usage data, building cost-benefit comparisons, and synthesizing findings into clear, actionable recommendations
• Excellent written communication - ability to produce well-structured documents for senior stakeholders that are clear, concise, and decision-ready
• Ability to manage multiple concurrent workstreams across different functional owners, keeping track of renewal timelines, open decisions, and action items simultaneously
• Proficiency in Excel or Google Sheets for data analysis, and familiarity with tools like Slack, Google Workspace, Confluence, or similar collaboration platforms

Nice to have

• Familiarity with Lumos, SaaS360, or similar SaaS management or ITAM platforms
• Exposure to GTM tools - CRM (Salesforce/Hubspot), sales engagement, data enrichment, or marketing automation platforms
• Prior involvement in software rationalization, vendor consolidation, or IT spend management programs
• Understanding of how SaaS contracts work: ACV, enterprise license agreements, renewal terms, and usage-based pricing structures
• Experience working in Agile or Scrum environments alongside engineering and product teams

Success Measures

• You’ll have fully ramped on the 100+app portfolio, established working relationships with key BU champions, and begun leading independent discovery calls and app reviews in 3 months 
• You’ll have measurably reduced the “Analysis Required” backlog, with at least 10 apps moved to a clear disposition with documented rationale and stakeholder sign-off. New app request turnaround will be running at 48–72 hours in 6 months 
• You’ll have contributed meaningfully to the 30–50% app reduction target, built a clean and well-maintained SaaS catalog, and established yourself as the go-to resource for GTM tool decisions across the organization in 12 months 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. 

MongoDB is an equal opportunities employer.

We are seeking a seasoned Senior Manager – Finance Technology to lead our India-based FinTech engineering organization supporting global Finance systems. This leader will own strategy, architecture, delivery, and operational excellence across core finance platforms including NetSuite, Coupa, SAP Concur, and RPA/AI-driven automation solutions.

This role requires strong functional expertise in Finance (O2C, P2P, R2R, FP&A, Treasury, Tax) combined with deep systems knowledge. The ideal candidate can bridge Finance, Engineering, and Business stakeholders while building a high-performing team in India.

We are looking to speak to candidates who are based in Gurugram or Bengaluru for our hybrid working model.

Key Responsibilities

1. Strategy & Roadmap

• Define and execute the Finance Technology strategy aligned to global Finance transformation goals
• Drive modernization of ERP, procurement, expense, and automation platforms
• Lead platform rationalization, technical debt reduction, and scalable architecture design
• Partner with CFO org to enable monetization, billing automation, compliance, and global expansion

2. Functional & Technical Leadership

• Act as the functional authority across
• Order-to-Cash (Revenue, Billing, Collections)
• Procure-to-Pay (Requisitions, AP Automation, Vendor Mgmt)
• Record-to-Report (GL, Close, Consolidation)
• Treasury & Tax systems
• Own solution architecture across NetSuite, Coupa, Concur, and RPA/AI
• Ensure systems are SOX-compliant, audit-ready, and scalable
• Lead integrations across CRM, Billing, Data Platforms, and downstream reporting systems

3. Engineering Leadership

• Build and scale a high-performing FinTech engineering team
• Manage Engineering Managers, Solution Architects, and Senior Engineers
• Establish delivery frameworks (Agile/Scrum), release governance, and platform SLAs
• Drive automation-first mindset using RPA and AI for Finance operations efficiency

4. Automation & AI Enablement

• Identify opportunities for RPA and AI-led transformation across Finance workflows
• Lead deployment of bots, intelligent document processing, reconciliations, and predictive analytics
• Implement controls and monitoring for automation reliability and compliance

5. Governance & Controls

• Ensure SOX, audit, and compliance alignment
• Own change management, environment strategy, and release management
• Manage vendor relationships and system integrators

6. Stakeholder & Executive Engagement

• Serve as a key FinTech partner to Finance leadership
• Present roadmap, risks, and investment cases to executive stakeholders
• Drive global alignment between India engineering and US/EMEA Finance teams

Required Qualifications

• 12–15+ years of experience in Finance Technology / Enterprise Applications
• 5+ years leading engineering teams (preferably global delivery model)
• Deep hands-on expertise in
• NetSuite (ERP, ARM, OneWorld, integrations)
• Coupa (P2P, sourcing, expense, invoice automation)
• SAP Concur
• Strong understanding of Finance processes (O2C, P2P, R2R, FP&A, Treasury, Tax)
• Experience implementing SOX controls and audit-compliant systems
• Experience leading ERP implementations or re-implementations
• Strong integration experience (APIs, middleware, iPaaS)
• Experience with RPA platforms and AI-based workflow automation

Preferred Qualifications

• Experience in SaaS or consumption-based billing models
• Experience scaling India GCC or captive engineering centers
• Familiarity with data platforms and Finance analytics ecosystems
• Exposure to M&A system integrations and global rollouts

Leadership Competencies

• Operates as both functional expert and engineering leader
• Strong executive communication and influencing skills
• Bias for automation and scalable architecture
• Builds teams with strong ownership and accountability
• Drives measurable business outcomes (close cycle reduction, automation %, DSO improvement, AP cycle reduction, etc.)

Success Metrics (First 12–18 Months)

• Reduction in manual finance workflows through RPA/AI
• Improved close cycle efficiency and system reliability
• Increased automation in P2P and O2C processes
• Platform stability (SLA adherence >99.9%)
• Scalable architecture supporting growth and new monetization models
• Strong bench of Finance systems engineering talent in India

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID :  4263321435

As the Sr. Manager of Marketplace Operations, you will own the end-to-end "Order-to-Cash" (OTC) strategy for MongoDB’s most critical growth engine. You are a "manager of managers," tasked with unifying the billing and collections functions into a single, high-efficiency Marketplace Center of Excellence.

You will own the daily financial operations of MongoDB’s cloud marketplace business across AWS, Azure, and GCP. Ensure seamless integration between partner portals and internal finance systems while safeguarding transaction accuracy, revenue integrity, and operational continuity. Proactively identify risks and implement scalable solutions as transaction volumes grow.

Based in our Gurugram office, you will sit at the intersection of Finance, Sales Operations, and Cloud Engineering. You aren't just managing a ledger; you are managing the financial health of our most critical growth channel, ensuring that high-volume marketplace transactions are billed accurately and collected with surgical precision.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What You’ll Do

• Strategic Leadership: Define the vision and operational roadmap for the Global Marketplace Finance team, ensuring that billing accuracy and collection velocity keep pace with our hyper-growth
• Oversee Marketplace Billing Operations: Lead the team responsible for the complex "Top of Funnel" financial activities. This includes ensuring the integrity of usage-based metering, validating private offer contracts, and managing the monthly invoicing cycle across all major cloud hyperscalers to prevent revenue leakage
• Oversee Marketplace Collections & Cash Application: Direct the strategy for the "Downstream" financial cycle. You will be responsible for the timely recovery of marketplace payouts and the surgical application of cash from AWS, Azure, and GCP. This includes resolving high-level aging discrepancies and optimizing the reconciliation between partner reports and our internal subledger
• Oversee Marketplace Fee Logic: Standardize the reconciliation logic for 'Net-to-Gross' cash application. Ensure marketplace fees are accurately tracked
• Architecture & Scalability: Design and implement scalable workflows that bridge the gap between hyperscaler portals and our internal ERP (NetSuite) and CRM (Salesforce). Also Includes the processing and handling of complex third (3rd) party reseller deals
• Support the development and operationalization of new business models: Partner with Product, Sales, and Finance to ensure offerings are scalable, compliant, and revenue-ready (e.g., enabling new partner and marketplace offerings)
• High-Stakes Stakeholder Management: Act as the primary Finance point of contact for Cloud Alliance and Sales leadership. Represent Marketplace Finance in quarterly business reviews and strategic project steering committees
• Process Transformation: Identify automation opportunities within the "Lead-to-Cash" journey. Partner with Business Systems to eliminate manual interventions in the reconciliation and payout process
• Audit & Governance: Serve as the final authority on SOX controls and compliance for marketplace revenue, ensuring all activities are audit-ready and adhere to global revenue recognition standards (ASC 606)
• Team Development: Recruit, mentor, and retain a world-class team in India. Foster a culture of "Make it Matter" and "Build Together," ensuring your managers have the tools to lead their respective sub-functions effectively

What You’ll Need

• Experience: 12+ years in Finance Operations or Revenue Ops, with at least 5 years in a second-line management role (managing other managers)
• Marketplace Expertise: Deep knowledge of the cloud marketplace "Merchant of Record" model and hyperscaler fee structures
• Technical Vision: Proven ability to oversee complex system integrations (NetSuite, Salesforce, and automated Cash App tools)
• Analytical Mindset: Comfortable using data to identify trends in revenue leakage or collection bottlenecks
• Executive Presence: Ability to simplify complex financial operations for C-suite stakeholders and global partners

Success Measures (The MongoDB Way)

• In 3 Months: Conduct a full "health check" of current Marketplace Billing and AR processes and establish strong working relationships with your reporting managers
• In 6 Months: Successfully implement an automation that reduces the month-end close cycle for marketplace revenue by at least two days
• In 12 Months: Build a self-sustaining Marketplace hub in Gurugram capable of supporting 2x transaction volume with high accuracy and minimal headcount growth

Why Join Us?

• Global Impact: Lead the finance strategy for the fastest-growing part of a public tech giant
• People First: 20 weeks of fully-paid gender-neutral parental leave and industry-leading benefits in India
• Innovation: We don't just follow industry standards; we set them

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273401518

We're building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you'll join while the team is still taking shape, with the opportunity to have real impact from the start.

You'll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you'll be working closely with engineers from the early days of the team.

We are looking to speak to candidates based in Gurugram for our hybrid working model.

What you'll own

You'll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence.

Day to day, that means:

• Defining product strategy and roadmap for your area, aligned with MongoDB's broader AI strategy and business goals
• Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it
• Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc
• Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement
• Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers
• Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact

You'll develop deep expertise in how companies build AI applications — including agentic workflows, retrieval and memory, evaluation, observability, and deployment patterns.

How we work

• Async-first. Documentation and written communication are how decisions travel across time zones
• Sync when it makes sense. When we need to discuss something live, we hop on a call to unbundle issues together
• In-person when it matters. The team gets together periodically for planning, relationship-building, and the kind of work that's better done face to face

What you'll bring

• 5+ years in product management (or equivalent) building platforms, infrastructure, or developer-facing products — ideally in cloud, data, or AI
• Proven end-to-end ownership of a product area: from framing the problem and vision through roadmap, execution, launch, and iteration
• Customer obsession: you're comfortable running discovery calls, digging into workflows, and turning messy feedback into clear product decisions
• Strong written and live communication: clear docs, productive meetings, confident stakeholder presentations. This matters more in an async, distributed team — writing is how you lead
• Technical depth sufficient to collaborate with senior engineers on distributed systems, cloud services, and AI/ML tooling, and to ask good questions when something is unclear
• Curiosity about AI: you follow how companies are building AI applications — agents, orchestration frameworks, RAG, fine-tuning, or other emerging patterns
• Comfort with ambiguity: you help define the problem, the success metrics, and the path forward. In an early-stage team, this is the job

Bonus points

• Experience building developer tools, AI platforms, or MLOps/LLMOps products.
• Engineering background or deep experience partnering with engineering on technical products.
• Experience with enterprise customers on mission-critical workloads.
• Comfort using AI tools (e.g., Claude, Gemini, Figma Make) to move faster and amplify impact.

How we'll measure success (30/60/90 days)

We need someone who can onboard quickly and start driving impact early.

In your first 30 days, you will:

• Ramp up on MongoDB products, AI application patterns, and how our teams work
• Shadow customer calls and internal forums to learn current strategy, open questions, and key stakeholders
• Produce a clear written overview of your product area: current state, key bets, and known gaps

By 60 days, you will:

• Take ownership of a set of customer relationships and run your own discovery conversations each week
• Own and socialize an initial strategy and roadmap proposal for your area, with clear problem statements and success metrics
• Partner with engineering and design to shape and drive at least one scoped initiative into execution

By 90 days, you will:

• Be the go-to owner for your product area, driving prioritization and day-to-day decision-making across functions
• Lead customer- and data-informed iterations on what you’ve shipped, adjusting the roadmap based on what you’re learning
• Contribute to the broader AI application platform strategy with perspectives from your domain, customers, and the field

Why this role

MongoDB is one of the most widely adopted database platforms in the world, used by tens of thousands of customers — including much of the Fortune 100 and a fast-growing set of AI-native startups. Our cloud platform, Atlas, runs across AWS, Google Cloud, and Azure.

This role puts you at the center of how MongoDB powers AI applications at scale. You’ll own a critical slice of that story, from strategy through delivery and adoption.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

What you’ll do

• We are looking for a Senior Salesforce Administrator – CPQ & CLM to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions
• Administer and support Salesforce CPQ and CLM processes, including product configuration, pricing rules, quote templates, approval workflows, contract generation, contract lifecycle workflows, and related business process automation
• Partner with Sales Operations, Revenue Operations, Deal Desk, Legal, and other business stakeholders to improve Quote-to-Cash and Contract Lifecycle Management processes
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience
• 6+ years of Salesforce Administration experience in a mid-to-large enterprise environment
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required
• Salesforce CPQ Specialist certification strongly preferred
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools
• Strong analytical, troubleshooting, communication, and collaboration skills

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273405394

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations.

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile:

Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 5+ years of experience in a similar role within a global revenue accounting team

• Knowledge of revenue operations, revenue recognition and reconciliation process
• Prior experience working with sales data, customer contracts and product offerings
• Intermediate to advanced in MS Excel & experience working with large volumes of data
• Previous experience in Software/SaaS industry
• Knowledge of ERP and CRM systems (NetSuite, Salesforce)
• Proficient knowledge of US GAAP and ASC 606
• Experience working in a SOX-controlled environment 

Strong analytical, research, and problem solving skillsAcute attention to detail and well developed organization and time management skillsMust be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervisionGood verbal and written communication skills, specifically the ability to articulate issues and present findings in a clear and summarized mannerAbility to adapt quickly in a rapidly scaling, dynamic environment, and align well with MongoDB’s core values

Position Expectations:

• Own month end close activities including cash activity, flux and other analyses, reconciliations and revenue recognition 
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Support review of different revenue streams for appropriate revenue treatments
• Perform analyses to assess the need for combining contracts pursuant to ASC 606
• Validate completeness and accuracy of SAAS usage and professional services data for revenue recognition
• Assist in calculation of self serve revenue from online credit card transactions 
• Assist in work papers, PBC’s and process walk-throughs for audits (internal and external)
• Prepare contract review write ups by identifying any non-standard terms and documenting accounting conclusions
• Maintain deferred revenue and contract asset schedule
• Prepare executive-level analytics for various internal and external presentations
• Partner cross-functionally with key internal business partners, such as GL, OTC, and Business Systems on ongoing issues and help drive to conclusion
• Assist in other ad hoc project work as required

Success Measures:

• A successful candidate must have the ability to operate effectively in a fast moving environment as well as have experience and a strong interest in operational processes.
• In 30 days, a successful candidate will become familiar with our business, product offerings, and revenue streams. 
• In 3 - 6 months, you’ll become familiar with our internal systems, operational workflows, and accounting close tasks assigned to you and would be performing them independently.  
• In 6 - 9 months, you’ll have established relationships with key business partners such as GL, Billing/OTC, and Business Systems/ERP and would be working directly with them as and when issues arise.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations.

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Candidate Profile

Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 3+ years of experience in a similar role within a global revenue accounting team

• Knowledge of revenue operations, revenue recognition and reconciliation process
• Prior experience working with sales data, customer contracts and product offerings
• Intermediate to advanced in MS Excel & experience working with large volumes of data
• Previous experience in Software/SaaS industry
• Knowledge of ERP and CRM systems (NetSuite, Salesforce)
• Proficient knowledge of US GAAP and ASC 606
• Experience working in a SOX-controlled environment 

Strong analytical, research, and problem solving skillsAcute attention to detail and well developed organization and time management skillsMust be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervisionGood verbal and written communication skills, specifically the ability to articulate issues and present findings in a clear and summarized mannerAbility to adapt quickly in a rapidly scaling, dynamic environment, and align well with MongoDB’s core values

Position Expectations

• Own month end close activities including cash activity, flux and other analyses, reconciliations and revenue recognition 
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Support review of different revenue streams for appropriate revenue treatments
• Perform analyses to assess the need for combining contracts pursuant to ASC 606
• Validate completeness and accuracy of SAAS usage and professional services data for revenue recognition
• Assist in calculation of self serve revenue from online credit card transactions 
• Assist in work papers, PBC’s and process walk-throughs for audits (internal and external)
• Prepare contract review write ups by identifying any non-standard terms and documenting accounting conclusions
• Maintain deferred revenue and contract asset schedule
• Prepare executive-level analytics for various internal and external presentations
• Partner cross-functionally with key internal business partners, such as GL, OTC, and Business Systems on ongoing issues and help drive to conclusion
• Assist in other ad hoc project work as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast moving environment as well as have experience and a strong interest in operational processes
• In 30 days, a successful candidate will become familiar with our business, product offerings, and revenue streams
• In 3 - 6 months, you’ll become familiar with our internal systems, operational workflows, and accounting close tasks assigned to you and would be performing them independently
• In 6 - 9 months, you’ll have established relationships with key business partners such as GL, Billing/OTC, and Business Systems/ERP and would be working directly with them as and when issues arise

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273410546

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The IT Go-to-Market organization is looking for a seasoned Staff Technical Program Manager to help drive technology initiatives that support Sales, Marketing, and deal strategy with a strong emphasis on high-impact Cross functional GTM and AI initiatives. The team partners closely with Go-to-Market leaders to enable revenue growth, improve seller and marketer productivity, and accelerate deal execution through scalable, data-driven solutions.

We are looking to speak to candidates who are based in Gurugram / Bengaluru for our hybrid working model.

Position Expectations

• Proactively keep stakeholders informed, connect inputs across documents and workstreams, identify gaps, and clearly articulate risks, tradeoffs, and recommendations
• Demonstrate expertise in creating concise briefs and presentations tailored to stakeholder needs, enabling effective decision-making at all level
• Excel at tracking workstreams, managing dependencies, and driving tasks to closure, ensuring accountability and timely delivery
• Lead the planning and execution of large, cross-functional programs, including pilots, go-live readiness, enablement, and post-launch stabilization
• Leverage technical acumen and analytical skills to drive technical programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to technical program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with key stakeholder groups across the organization
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in a PMO and/or engineering organization leading complex cross-functional technical programs
• Experienced with 3+ years of IT and/or engineering background
• Proven experience managing large, complex, technology-enabled programs supporting Go-to-Market (GTM) stakeholders
• Strong understanding of GTM functions, CRM platforms, and Lead-to-Quote processes
• Demonstrated ability to work closely with Product Managers and engineering teams, with a solid grasp of the capabilities, workflows, and processes that drive engineering excellence and productivity
• Skilled at partnering with business stakeholders to break down engineering challenges and translate abstract goals into clear, actionable plans
• Capable of participating in product reviews and design discussions, effectively articulating trade-offs, decisions, outcomes, and next steps
• Adept in use of AI in Program management for reporting, task tracking and day to day operations
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Smartsheet PPM, GSuite etc)
• Familiar with MongoDB or a comparable technology

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263324264

MongoDB, as a database software and consistently voted the #1 most wanted database preferred by developers, is continuing to attract the most demanding, innovative companies and development teams in enterprise software.

To meet this demand, we are looking for passionate DevOps professionals to join our growing Industry Solutions Team (IST), a remote/flexible, globally-dispersed team. As part of our strategic investment in demo infrastructure capabilities, this role is critical to maintaining, scaling, and optimizing our demo portfolio, enabling our Industry Solutions Consultants to focus on customer engagement, content creation, and industry expertise while ensuring world-class infrastructure reliability and security. Our objective is to align MongoDB as an industry solution and ensure we understand enterprise clients and their needs to modernize software legacies, transition to modernized solutions, and guide them through continuous data-driven modernization across various industries.

MongoDB Industry Solutions Consultants communicate the direction of MongoDB's platform to customers and industry partner communities through webinars, client presentations, blog content, video content, live/virtual events, and demos. Your role will directly enable these activities by ensuring robust, reliable infrastructure that supports seamless demonstrations and proof-of-concepts across various industry verticals, helping to showcase MongoDB's capabilities to enterprise clients worldwide.

You'll work with cutting-edge technologies including Kubernetes, multi-cloud environments (AWS/GCP), and MongoDB's complete product suite, while building the infrastructure foundation that powers MongoDB's industry solution demonstrations globally. You'll collaborate closely with the global IST technical team and product teams, playing a key role in supporting deals and driving the business forward through reliable technical infrastructure.

What You Will Do at MongoDB

Infrastructure Management & Optimization

• Design and implement infrastructure-as-code templates for consistent demo deployments across 65+ demonstrations
• Optimize and maintain our KANOPY Kubernetes platform with production-grade configurations
• Manage MongoDB clusters with automated scaling, standardized security configurations, and centralized monitoring
• Maintain mixed AWS/GCP deployment environments with focus on performance and cost optimization

Security & Compliance

• Implement comprehensive security scanning and automated vulnerability remediation
• Maintain Wiz vulnerability management and security compliance across all demo environments
• Establish and enforce enterprise-grade security standards and practices
• Monitor and respond to security incidents with systematic surveillance and optimization

Automation & DevOps Excellence

• Build and maintain CI/CD automation pipelines for seamless demo deployments
• Implement autonomous end-to-end testing frameworks across the entire demo portfolio
• Deploy centralized monitoring, logging, and alerting systems for proactive issue resolution
• Create self-service developer tools to enable rapid demo development and deployment

Operational Support

• Provide dedicated incident response and system monitoring to prevent disruptions to Industry Solutions Demos
• Establish unified data model frameworks for consistent demo experiences
• Support 20-25 new demo builds annually, including complex microservices architectures
• Collaborate with wider technical team on infrastructure requirements and optimization opportunities

As an Ideal Candidate, You Will Have

Required Experience

• 5+ years of DevOps/Infrastructure engineering experience in enterprise environments
• Strong expertise in Kubernetes orchestration and container management
• Hands-on experience with Infrastructure-as-Code tools (Terraform, CloudFormation, or similar)
• Proficiency in CI/CD pipeline design and implementation (Jenkins, GitLab CI, GitHub Actions, etc.)
• Experience with multi-cloud environments (AWS, Azure, GCP) and cloud-native architectures
• Strong background in monitoring and observability tools (Prometheus, Grafana, ELK stack, etc.)

Technical Skills

• Database administration experience, preferably with MongoDB or other NoSQL databases
• Security scanning and vulnerability management experience
• Scripting and automation skills (Python, Bash, Go, or similar)
• Experience with microservices architecture and service mesh technologies
• Understanding of networking, security principles, and compliance frameworks

Soft Skills

• Excellent problem-solving and troubleshooting abilities
• Strong communication skills for cross-team collaboration
• Self-motivated with ability to work independently in a remote-first environment
• Passion for learning new technologies and staying current with DevOps trends
• Experience mentoring junior team members and sharing best practices

As an Ideal Candidate, You May Also Have

• Master's degree in Computer Science, Engineering, or equivalent work experience
• MongoDB certification or experience with MongoDB Atlas
• Experience in SaaS or enterprise software environments
• Experience with service mesh technologies (Istio, Linkerd)
• Knowledge of data pipeline and ETL processes

What You Will Learn

Technical Growth

• Deep expertise in MongoDB's complete product suite and ecosystem
• Advanced Kubernetes and cloud-native architecture patterns
• Enterprise-scale infrastructure design and security best practices
• Modern DevOps methodologies and automation frameworks

Business Context

• How infrastructure enables customer success and business growth
• Industry-specific use cases and solution architectures across various verticals

Location & Work Arrangement

This role is based in India with flexible remote work options. The Industry SolutionsTeam operates globally with collaboration across time zones. Occasional travel may be required for team events, training, or MongoDB conferences.

Why Join Our Team

• Impact: Build the infrastructure foundation that powers MongoDB's industry solution strategy
• Growth: Join a global team with significant investment and leadership support
• Innovation: Work with cutting-edge technologies in a fast-paced, evolving environment
• Culture: Be part of MongoDB's collaborative, inclusive, and learning-focused culture

This role is part of MongoDB's strategic investment in demo infrastructure capabilities, offering the opportunity to build something new while working with industry-leading technologies and a world-class team.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273401871

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We are seeking an experienced and dynamic Operations Finance Leader to join our team in India. This newly created position will be responsible for leading and developing a high-performing team to deliver world-class services expected from a Centre of Excellence operation. You will also work closely with the broader FinOps India leadership team to drive culture and connectedness and be an active member of the global finance leadership team. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Responsibilities

• Lead and develop a high-performing team of cross functional professionals to deliver world-class services to internal customers
• Provide oversight for all finance and accounting operations and ensure timely delivery of services including relevant metrics and SLAs
• Drive process improvements, standardization, globalization and operational efficiencies that is expected from a Centre of Excellence operation
• Work collaboratively with other leaders in MongoDB to ensure alignment to functional strategy and consistency in service of our center of excellence provides to teams globally
• Foster a culture of continuous improvement and a customer-centric mindset within the shared services team
• Identify and mitigate operational and internal control risks Lead change management initiatives to drive adoption of new processes and technologies
• Establish and maintain relationships with key stakeholders, including internal customers, senior leaders, and service providers
• Develop and monitor performance metrics to track progress and ensure accountability
• Act as business partner to the Senior Accounting Leadership and support in carrying out the organization priorities and objectives
• Model ‘Growth Mindset’ at all times - show that improvement is always possible

Key Competencies Required

• Outstanding communication skills in English (both oral and written)
• Strategic, analytical and critical thinking skills
• Personal commitment to accuracy, excellence and quality
• Values driven and role model for the team
• Dynamic self-starter that demonstrates creativity and initiative
• Intrinsically motivated to learn and grow
• Honesty and integrity

Requirements

• A Qualified Chartered Accountant, MBA in Finance or any similar qualification preferred
• 15+ years of experience in shared services operations, with at least 10 years of leadership experience
• Strong understanding of shared services operations, including process improvement, standardization, and operational efficiencies
• Experience in change management and driving adoption of new processes and technologies
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders at all levels, from all disciplines, backgrounds and cultures - both in the region and across the globe.
• Act as a role model and be committed to model appropriate executive behavior at all times; consistently ‘live’ MongoDB’s organizational values.
• Ability to work effectively in a fast-paced, dynamic environment with a strong sense of urgency
• Strong leadership skills, with the ability to motivate and inspire a team, build trust, and drive results
• Demonstrated ability to develop and mentor team members, and to create a culture of inclusion, collaboration and accountability
• Global mindset and cultural sensitivity, with an ability to work effectively with diverse
  teams across geographies and cultures

If you are an experienced and results-driven operations leader with a passion for delivering world-class shared services and a demonstrated ability to lead high-performing teams, we invite you to apply for this exciting opportunity.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273373044

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

Role Overview

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions across our business systems landscape. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

What you’ll do

• Lead the architecture, design, and development of scalable Salesforce solutions, including custom applications, automations, and integrations
• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality solutions
• Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design
• Drive platform optimization across performance, scalability, usability, maintainability, and governance
• Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
• Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
• Maintain technical documentation, including architecture decisions, design specifications, and implementation details
• Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
• Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
• Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

Responsibilities

• Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices
• Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design
• Lead technical design sessions and identify gaps between current-state and future-state solutions
• Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate
• Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence
• Support team growth by coaching, developing talent, and helping build a high-performing engineering organization
• Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving
• Operate effectively in a fast-changing environment by managing priorities, driving accountability, and ensuring high-quality execution

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
• Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
• 5+ years of experience working with Salesforce CPQ and strong understanding of Quote-to-Cash / Order-to-Cash processes
• Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
• Salesforce Platform Developer II (PD2) and Salesforce CPQ Specialist certifications required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and technical landscape. Build trusted relationships with key stakeholders and engineering partners
• In 6 months, you will: Lead the technical design and successful delivery of critical Salesforce initiatives. Establish yourself as a trusted technical leader within the Sales Apps team
• In 12 months, you will: Be the go-to technical leader for Salesforce architecture, complex solution design, and platform strategy. Elevate team quality through strong technical leadership, mentoring, and scalable engineering practices

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273405377

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India  office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. 

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile

• Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company
• Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings
• Deep expertise in ASC 606 
• Experience in hiring, managing and mentoring high performing teams
• Proficiency in MS Excel and working with large volumes of data
• Knowledge of ERP and CRM systems (NetSuite, Salesforce) 
• Strong analytical, research, and problem-solving skills
• Acute attention to detail and well-developed organization
• Excellent time management skills and ability to work in a fast-paced environment
• Must be self-motivated, flexible, deadline-oriented, and have the ability to independently drive projects to completion
• Outstanding interpersonal, communication, and business partnering skills with demonstrated ability to work cross functionally at various levels within a company

Position Expectations

• Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606) and related financial reporting requirements
• Lead the execution of quarterly reviews and year-end financial audits by external auditors
• Participate in month-end close activities comprising various revenue analyses, booking JEs, account reconciliations and revenue recognition
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Review and validate different revenue streams for appropriate revenue treatments
• Review contract write-ups to ensure that revenue is recognized in accordance with ASC 606
• Assist with preparation and review of executive-level analytics for various internal and external presentations
• Work cross-functionally with key internal business partners, such as GL, OTC, FP&A and Business Systems on ongoing NPI initiatives
• Assist with special projects and ad hoc requests as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast-moving, global environment as well as have experience and a strong interest in revenue advisory processes
• In 30 days, a successful candidate will have become familiar with our business, product offerings, and revenue streams
• In 3 to 6 months, you’ll have become familiar with our internal systems, operational workflows and accounting close tasks assigned to you and would be performing them independently
• In 6 to 9 months, you’ll have established relationships with key business partners such as GL, OTC, FP&A and Business Systems and would be working directly with them as and when issues arise
• In 12 months and beyond, this role will be established as a key resource for GTM Ops and responsible for supporting all triage responsibilities

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273394186

We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India  office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. 

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile

• Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company
• Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings
• Deep expertise in ASC 606 
• Experience in hiring, managing and mentoring high performing teams
• Proficiency in MS Excel and working with large volumes of data
• Knowledge of ERP and CRM systems (NetSuite, Salesforce) 
• Strong analytical, research, and problem-solving skills
• Acute attention to detail and well-developed organization
• Excellent time management skills and ability to work in a fast-paced environment
• Must be self-motivated, flexible, deadline-oriented, and have the ability to independently drive projects to completion
• Outstanding interpersonal, communication, and business partnering skills with demonstrated ability to work cross functionally at various levels within a company

Position Expectations

• Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606) and related financial reporting requirements
• Lead the execution of quarterly reviews and year-end financial audits by external auditors
• Participate in month-end close activities comprising various revenue analyses, booking JEs, account reconciliations and revenue recognition
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Review and validate different revenue streams for appropriate revenue treatments
• Review contract write-ups to ensure that revenue is recognized in accordance with ASC 606
• Assist with preparation and review of executive-level analytics for various internal and external presentations
• Work cross-functionally with key internal business partners, such as GL, OTC, FP&A and Business Systems on ongoing NPI initiatives
• Assist with special projects and ad hoc requests as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast-moving, global environment as well as have experience and a strong interest in revenue advisory processes
• In 30 days, a successful candidate will have become familiar with our business, product offerings, and revenue streams
• In 3 to 6 months, you’ll have become familiar with our internal systems, operational workflows and accounting close tasks assigned to you and would be performing them independently
• In 6 to 9 months, you’ll have established relationships with key business partners such as GL, OTC, FP&A and Business Systems and would be working directly with them as and when issues arise
• In 12 months and beyond, this role will be established as a key resource for GTM Ops and responsible for supporting all triage responsibilities

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We’re looking for a hardworking, driven partner leader with superb energy, passion and initiative to join our highly talented India Partner Organization. This role concentrates exclusively on building executive and business leaders-level relationships, formulating and executing a pipeline generation strategy in the India market through our Global Systems Integrator (GSI) partners, resulting in aggressive pipeline growth and new customer acquisition.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Responsibilities

• Build strong and effective GSI partner relationships, resulting in growth opportunities 
• Proactively prospect, identify, qualify and develop a sales pipeline to and through our Global System Integrators partners
• Cultivate and manage a network of strategic champions at both the executive and architect levels to ensure deep engagement, influence adoption, and scale the partnership across targeted accounts
• Drive the development of mutually beneficial joint offerings, integrated solutions, and Go-to-Market (GTM) strategies with partners to create new revenue streams and expand market penetration
• Interlock with our Cloud and Ecosystem(ISV/OEM) partners do accelerate consumption of identified GSI pipelines
• Work with our Field Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs
• Have an in-depth and detailed understanding of MongoDB products to confidently provide mentorship for your Partner Sales team

Requirements

• 12+ years of quota-carrying experience in a fast-paced and competitive market with a focus on new business
• 5+ years of quota-carrying experience generating pipeline and selling through Global System Integrators
• Proven experience in managing, developing, and scaling multi-faceted strategic partnership with GSI ecosystem 
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting sales targets
• Skilled in building business champions and running a complex sales process
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, devops and open source technology a plus
• Driven and competitive: Possess a strong desire to be successful
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility. High EQ and self-aware
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273364550

MongoDB's Application Modernization Platform (AMP) team aims to grow the adoption of MongoDB by accelerating the rate at which legacy applications built on RDBMS can be modernized to MongoDB. The AMP team uses a combination of proprietary GenAI and deterministic tools combined with modernization techniques (methodologies) developed over numerous customer engagements to modernize legacy applications to MongoDB. This involves modernizing both the application tier by decomposing the legacy application into services and building modern services on MongoDB. Our modernization methodologies involve apply specialized tools that automate a wide variety of modernization tasks including analyzing legacy code bases to figure out how to disaggregate them, transforming legacy code (PL/SQL, T-SQL, Java, C#) to modern application frameworks on MongoDB, automated test generation, and side-by-side testing (legacy vs. modern).  

We are looking for a Principal Solutions Architect to support the sales and delivery of modernization engagements. Candidates must be located in Bengaluru, Mumbai or Gurugram  near an airport that will enable them to easily visit customer sites in APAC.

This role can be based remotely in Bengaluru, Mumbai or Gurugram.

Roles Responsibilities

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience with modern software development processes and application architectures including (not an exhaustive list): agile development, domain driven design, microservice architectures, test-driven development, event-driven architectures, operational data layers, test automation, etc
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Facilitate technical workshops and discovery sessions with customer architects, developers, and business leaders
• Experience installing and delivering complex demonstrations consisting of multiple applications deployed on Docker and Github Codespaces
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426250

Engineer 3, Business Systems (CPQ)

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About Team

The CRM Technologies Team plays a critical role in optimizing our sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce and Quote-to-Cash technologies, the team ensures that business users have the tools, automation, and operational support needed to effectively manage quoting, pricing, approvals, and downstream business processes.

With deep expertise in Salesforce development, CPQ, integrations, and platform operations, the team continuously enhances the CRM ecosystem to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Finance, Deal Desk, and Engineering to deliver scalable, secure, and reliable Quote-to-Cash solutions.

Role Overview

We are looking for a CPQ Engineer III to design, build, and support core capabilities in our Configure–Price–Quote (CPQ) stack that power how our GTM teams sell and price MongoDB offerings. As a senior individual contributor, you will own end-to-end delivery of features across configuration, pricing, discounting, approvals, and quote generation, working closely with Product, Deal Strategy, RevOps, and Sales.

You will translate business requirements into high-quality technical solutions on Salesforce CPQ and related platforms, spanning configuration, custom development (Apex/LWC/Flows), and integrations with downstream systems. This role is hands-on and delivery-focused: you will be responsible for implementing well-structured, testable solutions, improving performance and reliability of existing CPQ flows, and contributing to shared patterns, frameworks, and best practices within the CPQ & RevOps engineering team.

What you’ll do

• Design, build, and support Salesforce solutions across product modeling, pricing, quoting, approvals, amendments, and renewals
• Configure and enhance CPQ capabilities including product rules, price rules, bundles, product options, quote templates, discounting, and approval workflows
• Partner with Sales Operations, Revenue Operations, Finance, and Deal Desk to understand requirements, identify process gaps, and deliver scalable business solutions
• Develop and maintain Salesforce solutions using Apex, Lightning Web Components, Flows, SOQL, and platform APIs to support related processes
• Build and support integrations between Salesforce and external systems such as ERP, billing, payment, contract, and other enterprise platforms
• Participate in technical design, story grooming, sprint planning, testing, code reviews, release management, and production deployments
• Troubleshoot and resolve issues across CPQ configuration, pricing logic, automation, integrations, and system performance
• Support documentation, UAT, regression testing, and user enablement to improve adoption and platform reliability
• Ensure solutions align with security, data governance, and Salesforce platform best practices
• Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, GitHub Copilot, and similar capabilities to improve productivity, analysis, troubleshooting, and documentation, while using sound judgment around security, accuracy, and responsible AI usage

Responsibilities

• Technical Delivery: Translate complex business strategies into scalable technical solutions on Salesforce CPQ, utilizing a mix of declarative configuration and custom development (Apex, LWC, and Flow)
• System Architecture: Design and implement robust integrations between CPQ and downstream systems (ERP, Billing, Telemetry) to ensure data integrity across the Lead-to-Cash lifecycle
• Engineering Excellence: Drive high standards for code quality by implementing testable, modular solutions and contributing to shared frameworks and CI/CD best practices
• Performance Optimization: Proactively identify and resolve bottlenecks in existing CPQ flows, improving calculator speed and user experience for a global sales force
• Mentorship & Influence: Lead peer code reviews and contribute to the team’s technical playbook, fostering a culture of continuous improvement within the CPQ & RevOps engineering organization

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• 6+ years of Salesforce development experience, including strong hands-on expertise in the Salesforce platform
• Good understanding of Quote-to-Cash processes, sales workflows, and Salesforce best practices
• Hands-on experience with Apex, Lightning Web Components, Flows, SOQL, and REST/SOAP APIs
• Experience with product modeling, pricing rules, quoting workflows, approvals, amendments, and renewals
• Experience integrating Salesforce with external systems such as ERP, billing, payment, or other enterprise platforms
• Familiarity with Agile/Scrum, CI/CD, version control, and Salesforce release practices
• Strong understanding of Salesforce security, data governance, and implementation best practices
• Strong analytical, troubleshooting, communication, and collaboration skills
• Salesforce CPQ Specialist and Salesforce Platform Developer I or II certifications required

Preferred Qualifications

• Working knowledge of Salesforce Billing and its underlying data model
• Experience with Salesforce DX, Copado, Gearset, Git-based workflows, or similar DevOps tooling
• Familiarity with Visualforce, HTML, JavaScript, and CSS
• Experience preparing training materials, supporting UAT/regression testing, and guiding business users through solution adoption
• Practical familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them thoughtfully to improve delivery speed, analysis, documentation quality, and engineering effectiveness

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s CPQ implementation, product and pricing structure, Quote-to-Cash flows, and stakeholder processes.
• In 6 months, you will: Successfully deliver meaningful enhancements across Salesforce CPQ, support key pricing and quoting workflows, and become a dependable contributor to ongoing QTC initiatives.
• In 12 months, you will: Become a trusted technical SME for Salesforce CPQ and related Quote-to-Cash processes, helping drive scalable improvements across pricing, approvals, renewals, amendments, and downstream integrations.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
• Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Identify and qualify new accounts to support the team in managing territory bullpens globally
• Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Writing SQL queries to automate manual processes
• Create Sigma/Tableau dashboards
• Analyzing code segments regularly
• Working with internal customers across different time zones
• Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

• Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Experience - 3 yrs in SQL
• Strong Automation Skills with experience in SQL/BI
• Good Data warehouse knowledge
• Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
• Open-minded, creative, and proactive thinking
• Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer-Focused Mindset
• Problem-solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company-standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 425501

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About MongoDB

The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences.

About Team

IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

What you’ll do

• We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization.
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities.
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions.
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness.
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment.

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions.
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts.
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments.
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps.
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules.
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity.
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions.
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices.
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience.
• 8+ years of Salesforce Administration experience in a mid-to-large enterprise environment.
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required.
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms.
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools.
• Strong analytical, troubleshooting, communication, and collaboration skills.

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams.
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency.
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model.

As a Senior Engagement Manager, Professional Services Sales, you will be a key leader within the Sales organization and work cross-functionally with the Application Modernization Platform (AMP), Professional Services (Delivery), and Customer Success organizations to drive professional services sales and subscription renewals. This is a quota carrying position.

We are looking to speak to candidates who are based in Bengaluru or Gurugram for our hybrid working model.

An ideal candidate will have

• A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
• 7+ years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
• Experience owning their own PS quota, pipeline generation, and forecasting
• An understanding of the intersection of AI & Modernization
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
• An ability to scope and estimate projects
• Ability to travel up to 20% of the time

Other helpful skills include

• Experience with delivery of professional services (ie. Project Manager/Consultant, Pre-Sales or Sales)
• General knowledge of Databases (RDBMS, SQL, NoSQL)
• Knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
• Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, Azure, GCP, Kubernetes, Openshift

What you’ll do at MongoDB

• Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies
• Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work (SOWs)
• Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB
• Have a solid sense of ownership, driving all deals or technical scoping from inception to closure
• Manage the Professional Services pipeline for bookings and revenue forecasts for your region
• Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks
• Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
• Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
• Proactively seek opportunities to support and mentor other team members and share best practices
• Have situational awareness and react appropriately in group settings

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Job Description

PayPay's rapid growth necessitates the expansion of its product teams and underscores the critical need for a resilient Data Engineering Platform. This platform is vital to support our increasing business demands. The Data Pipeline team is tasked with creating, deploying, and managing this platform, utilizing leading technologies like Databricks, Delta Lake, Spark, PySpark, Scala, and the AWS suite.

We are actively seeking skilled Data Engineers to join our team and contribute to scaling our platform across the organization.

Main Responsibilities

• Create and manage robust data ingestion pipelines leveraging Databricks, Airflow, Kafka, and Terraform.
• Ensure high performance, reliability, and efficiency by optimizing large-scale data pipelines.
• Develop data processing workflows using Databricks, Delta Lake, and Spark technologies.
• Maintain and improve the Data Lakehouse, utilizing Unity Catalog for efficient data management and discovery.
• Construct automation, frameworks, and enhanced tools to streamline data engineering workflows.
• Collaborate across teams to facilitate smooth data flow and integration.
• Enforce best practices in observability, data governance, security, and regulatory compliance

Qualifications

• Minimum 7 years as a Data Engineer or similar role.
• Hands-on experience with Databricks, Delta Lake, Spark, and Scala.
• Proven ability to design, build, and operate Data Lakes or Data Warehouses.
• Proficiency with Data Orchestration tools (Airflow, Dagster, Prefect).
• Familiarity with Change Data Capture tools (Canal, Debezium, Maxwell).
• Strong command of at least one primary language (Scala, Python, etc.) and SQL.
• Experience with data catalog and metadata management (Unity Catalog, Lakeformation).
• Experience in Infrastructure as Code (IaC) using Terraform.
• Excellent problem-solving and debugging abilities for complex data challenges.
• Strong communication and collaboration skills.
• Capability to make informed decisions, learn quickly, and consider complex technical contexts.

• Leverage AI/LLM-based tools in daily workflows (e.g., code development, reviews, testing, debugging, documentation), while ensuring human oversight, judgment, and accountability drive the final product.

Remarks

＊Please note that you cannot apply for PayPay (Japan-based jobs) or other positions in parallel or in duplicate.

PayPay 5 senses

• Please refer PayPay 5 senses to learn what we value at work.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)
  

  ＊The development center requires you to work in the Gurugram office to establish the strong core team.
     

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role summary:

On-site
Full-time

We are looking for an experienced Global Procurement Manager – Employee Benefits to lead the setup and implementation of employee benefits across the globe. This role will focus on enabling new benefits, ensuring compliance, managing governance frameworks, and acting as an escalation point for complex benefits matters.

Key benefit areas include insurance, company-issued devices, co-working spaces, meal and other vouchers, car lease, background verification, and medical checks/health & safety programs.

This position will play a critical role in building scalable frameworks for global benefits delivery, ensuring consistent execution and alignment across countries

What you’ll do:

Global Benefits Enablement & Governance-

• Lead the implementation and setup of new benefits programs across multiple countries, covering health and life insurance, devices, co-working spaces, vouchers, and related offerings.
• Research and benchmark local market practices to design compliant, competitive, and cost-efficient benefits packages.
• Partner with HR Operations, Legal, Finance, and Payroll teams to operationalise benefits programs and ensure smooth rollouts.
• Develop and maintain standardised processes, documentation, and governance frameworks to support scalable and efficient global benefits management.
• Be responsible for end-to-end vendor/partner management, including onboarding, negotiation, contracting, invoicing, payments, and vendor reviews.

Escalation Management & Cross-Functional Collaboration-

• Act as the escalation point for complex or critical benefits-related queries, exceptions, or compliance issues.
• Collaborate with HR Operations on enrolment, de-enrolment, and vendor coordination, providing subject-matter expertise and guidance.
• Oversee vendor performance, vendor contracts, renewals, and benefit structures to maintain policy consistency and legal compliance.
• Provide structured recommendations and insights to leadership on program design, effectiveness, and improvement opportunities.

Reporting & Insights- 

• Monitor benefit utilisation, spend trends, and vendor performance to identify risks or optimisation opportunities.
• Prepare reports and insights for leadership on country-wise benefits of performance, compliance status, and upcoming renewals.

Who you are:

• 5+ years of experience in procurement, vendor management, partnerships, global benefits, or related fields.
• Strong understanding of international benefits, insurance programs, and compliance frameworks is a plus.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office Suite and AI tools like Copilot, ChatGPT, Claude, etc. (good to have)
• Ability to collaborate cross-functionally and operate independently in a global, fast-paced environment.
• High attention to detail with strong project management and organisational abilities.
• Agility, Speed of execution, and likeness to thrive in high growth environment as attributes for a candidate. We are like that :)

We’re looking for a Digital Account Manager who can build strong client partnerships, drive impactful digital work, and lead projects from pitch to execution.

In this role, you will work closely with clients and internal teams to understand business needs, solve challenges, and deliver high-quality, integrated digital solutions.

What you’ll do

• Lead end-to-end delivery of digital projects, from briefing to execution
• Build and grow long-term client relationships, identifying opportunities to expand accounts
• Act as the key point of contact for clients, with a deep understanding of their business and industry landscape
• Collaborate with cross-functional teams across strategy, production, and operations
• Drive responses to briefs and RFPs, shaping solutions with internal teams
• Manage project scope, timelines, and budgets to ensure seamless delivery
• Support sales efforts and contribute to business growth
• Coordinate across global teams to deliver integrated work
• Track and report on project performance, including sales and forecasts

What we’re looking for

• 5+ years of experience in account management within digital, advertising, or related fields
• Proven ability to grow client accounts and manage senior stakeholder relationships
• Strong understanding of the digital ecosystem and integrated marketing
• Experience managing diverse projects including digital, film, and experiential
• Excellent communication, planning, and stakeholder management skills
• Ability to work across teams, geographies, and time zones
• Calm under pressure with strong problem-solving skills
• Hands-on mindset with the ability to both execute and lead
• Experience working with large or global clients is a plus
• MBA or postgraduate degree in Marketing preferred

If this sounds like you, we’d love to hear from you.

#LI-Hybrid
#LI-PP1

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

Get to Know our Team:  

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team.

The Opportunity:      

Agoda is hiring experienced Software Developers to work on high-scale, mission-critical systems focused on the design and development of APIs that support millions of user search requests each day. This role is ideal for engineers who enjoy solving complex technical challenges, building reliable distributed systems, and influencing architecture at scale.

In this Role, you'll get to

• Lead the development of product features, experiments, technical initiatives, and complex systems.
• Act as a technical leader by shaping architecture decisions, mentoring engineers, and guiding technology choices.
• Continuously improve system architecture and drive better software design and engineering practices.
• Play a key role in strengthening agile and scrum ways of working.
• Collaborate closely with backend, client-side, and infrastructure teams to deliver the best technical solutions.
• Proactively identify opportunities to enhance products, code quality, and development processes.
• Write high-quality, maintainable code while supporting others in doing the same.
• Influence and drive important technical decisions across the organization.

What You’ll Need to Succeed 

• 10+ years of experience building performance-critical applications in production environments using Scala, Java, Kotlin, Python, Go, or C#
• Proven experience leading projects, technical initiatives, and/or engineering teams, with full ownership of the systems involved
• Hands-on experience with data platforms such as SQL, Cassandra, or Hadoop, and a solid understanding of selecting the right data solution for different application needs
• Strong knowledge of algorithms and data structures
• Demonstrated excellence in software development and coding
• A proven ability to improve team productivity and effectiveness through KPI-driven engineering practices
• Strong software architecture skills, with experience driving architectural decisions within a team
• A passion for software craftsmanship, continuous learning, and engineering excellence
• Excellent written and verbal English communication skills

It’s Great If You Have 

• Experience with Scrum/Agile development methodologies
• Experience building large-scale distributed products
• Core engineering infrastructure tools like Git for source control, TeamCity for Continuous Integration and Puppet for deployment
• Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB), Play framework, Akka library  

 #india #newdelhi #Bangalore #Pune #Hyderabad #Chennai #Kolkata #Lucknow #IT #ENG #4 #Mumbai #Delhi #Noida

Location Preference: Gurugram, Haryana

About Us:

Sauce Labs is the world's largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world's top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com.

The Role:

As a Graphic Designer at Sauce Labs, you will support the marketing team in producing high-quality creative assets across digital, print, web, and campaign channels. Working under the direction of our Senior Graphic Designer, you will execute on established brand guidelines, templates, and creative direction to help scale our marketing output.

This role is production-focused - you'll receive creative briefs, brand assets, and design systems to work from, and your job is to deliver polished, on-brand work efficiently across a wide range of formats. You will play a key role in enabling the marketing team to increase its creative bandwidth and take on more impactful projects.

This position is ideal for a detail-oriented designer who thrives in a fast-paced environment, can manage multiple concurrent requests, and is comfortable working across both digital and print mediums.

Responsibilities:

Digital Marketing Asset Production:

• Design email banners for campaign sequences, including pre-event, post-event, reminder, thank-you, and registration confirmation communications.
• Create static and video ad creative for LinkedIn, Reddit, and Twitter/X, adapting to each platform's specifications and compliance requirements.
• Produce social media tiles for LinkedIn, including event promotion and product launch assets.
• Design blog header images, in-post tool graphics, and thumbnail designs for ongoing content programs.
• Create monthly customer newsletter visual blocks and content assets.

Canva Brand System & Template Management:

• Build product and campaign-specific templates within our Canva brand system (e.g., Sauce AI for Authoring, Sauce AI for Insights).
• Help maintain and expand a library of 28+ marketing templates across 5 color variations.
• Review team-created assets for brand consistency, providing guidance to non-designers working within the template system.

Document & Long-Form Design:

• Design eBooks, guides, and long-form PDFs from provided copy documents.
• Layout product and industry data sheets, competitive comparison one-pagers, and sales collateral.
• Design case study PDFs formatted for sales use as email attachments and leave-behinds.

Event & Print Collateral:

• Design conference swag including t-shirts (full color and inverted versions), stickers, and branded merchandise.
• Create postcards, flyers, and event invite materials, including QR code integration for registration and raffle pages.
• Design packaging for promotional items such as mints, bottles, and vendor-produced merchandise.

Presentation Design:

• Design and polish slide decks for live and pre-recorded webinar presentations.

Web & CMS Content Updates:

• Update existing web page content in Contentful, including copy, images, hero sections, and tab carousels.

Campaign & Cross-Channel Operations:

• Create product icons, campaign illustrations, and branded graphics across marketing touchpoints.
• Produce full cross-channel asset suites for product and industry campaigns spanning web, email, social, and print.
• Package and format campaign content updates for sales enablement distribution.

Required Skills:

• 3+ years of professional graphic design experience, with a portfolio demonstrating range across digital ads, print collateral, document layout, and web graphics.
• Proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience with Canva, including brand kit management and template creation.
• Familiarity with CMS platforms; Contentful experience is a plus.
• Comfortable working from established brand guidelines and design systems, with strong attention to consistency and detail.
• Ability to manage multiple concurrent requests and meet deadlines independently, with work managed via Asana.
• Strong communication skills and responsiveness in Slack.
• Experience designing for B2B tech or SaaS audiences is a plus.

This position is required to work in the office 5 days a week.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employee and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Job Title: Full stack developer - Bangalore and Gurgaon

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Location - Bangalore, Pune, Gurugram

Experience - 5 to 8 Years

Skills and Qualifications:

About the Job: Mobile Application & Web Developer Detail-oriented and innovative Mobile Application & Light Web Developer with extensive experience building, optimizing, and supporting cross-platform native and hybrid apps and light web solutions. Proven ability to leverage modern frameworks for intuitive user experiences, integrate with critical APIs and backend services, and collaborate within agile teams. Passionate about delivering secure, customer-focused mobile and web experiences. Skills & Technologies

• Mobile: React, Angular, Ionic, Capacitor, Cordova, Typescript/JavaScript • (Swift (iOS), Kotlin (Android)) • Web: React, Angular, TypeScript, JavaScript (ES6+), Material UI, Redux • Testing & CI/CD: Jest, Jasmine, Karma, CodeMagic, AppFlow, GitLab Pipeline • Cloud & APIs: Firebase, AWS, RESTful APIs, GraphQL, MongoDB, SQL, Redis • Other: CSS3, SASS, HTML5, PWA, Offline-first/Local Storage, UI/UX Design • Workflow: Agile/Scrum, Remote collaboration, Unit testing, Code reviews

Technical Proficiencies Category || Technologies / Tools Mobile Dev || React, Ionic, Capacitor, Cordova, Swift, Kotlin Web Dev || React, Angular, TypeScript, UI Libraries (Material, Tailwind) APIs/Cloud || RESTful APIs, GraphQL, Firebase, AWS Testing/CI || Jest, Jasmine, GitHub Actions

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Overview:

As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, combined with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth.

Key Responsibilities:

• Client Relationship Management:
• Build and maintain strong relationships with key clients, serving as their trusted advisor.
• Proactively engage with clients to understand their business objectives and challenges.
• Act as the primary point of contact for escalations and issue resolution, ensuring timely and effective resolution of client concerns.
• Strategic Account Management:
• Develop and implement strategic account plans to drive customer success and maximize value for both the client and the company.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.
• Collaborate with internal teams, including sales, product management, and support, to align strategies and ensure seamless delivery of solutions to clients.
• Account Health Assessment and Risk Mitigation:
• Assess the health of client accounts by tracking product adoption and usage patterns.
• Identify potential risks to customer satisfaction and retention.
• Develop and implement risk mitigation plans to proactively address issues and minimize churn.
• Collaborate with internal teams to ensure the timely resolution of any identified risks or challenges impacting customer success.
• Customer Advocacy:
• Champion the voice of the customer within the organization, advocating for enhancements to products or processes based on client feedback and insights.
• Work closely with the product development team to prioritize feature requests and enhancements that align with customer needs and objectives.
• Performance Monitoring and Reporting:
• Track and analyze key performance metrics related to customer satisfaction, retention, and expansion.
• Generate regular reports and presentations to communicate VoC, performance trends, opportunities, and challenges to internal stakeholders and senior management.
• Team Leadership and Mentoring:
• Provide guidance and mentorship to junior members of the customer success team, helping them develop their skills and achieve their goals.
• Foster a collaborative and supportive team environment, encouraging knowledge sharing and best practices.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
• Proven experience (5+ years) in a customer success or account management role in a B2B SaaS environment (this is a must).
• Demonstrated track record of managing complex client relationships and driving customer success initiatives.
• Strong analytical skills with the ability to interpret data and trends to inform decision-making.
• Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences.
• Strategic thinker with a proactive and solution-oriented approach to problem-solving.
• Team player with strong leadership abilities and a passion for mentoring and developing others.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Flexible work arrangements, including remote options.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment with a focus on innovation and creativity.

Join our team and make a significant impact on the success of our clients while advancing your career in customer success management!

Location Details: Gurgaon, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

What you'll get to do...

• Own lifecycle email campaigns end‑to‑end, setting strategy and acting as a thought partner to define objectives, target audiences, segmentation, and messaging 
• Lead brief development, copywriting, and creative direction, and drive execution across build, QA, launch, and post‑campaign analysis for continuous optimization 
• Build and deploy campaigns in SFMC, including data extensions, dynamic/ personalized content, and basic automations
• Use basic SQL to define, validate, suppress, and measure audiences, ensuring accurate targeting and measurement readiness 
• Partner closely with Product, PMM/GTM, Design, Analytics, and Engineering to translate business goals into effective briefs, launches, performance insights, and an experimentation roadmap 

Your experience should include...

• 6+ years of experience in email/ lifecycle marketing, building campaigns from the ground up using a marketing automation platform (preferably Salesforce Marketing Cloud) for US audiences
• Proven end‑to‑end ownership from concept to launch (brief → copy/creative → build → QA → deploy), with strong project management and stakeholder communication skills 
• Strong copywriting, creative direction, and lifecycle marketing strategy mindset to deliver high‑quality, high‑performing email campaigns 
• Working knowledge of SQL for audience selection and validation (joins, aggregations, suppression, data QA) 
• Analytical and experiment‑minded, with the ability to define success metrics, interpret results (conversion, revenue, retention, CTR, deliverability), and turn insights into clear actions 

You might also have...

• Experience in MessageGears
• Experience in the payment processing or e-commerce industry

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Location Details: Gurugram

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our Team

If you are passionate about machine learning and want to make a difference for millions of small businesses, join our DnAI (Data and Artificial Intelligence) team at GoDaddy as a Senior Machine Learning Scientist. You will have the opportunity to build cutting-edge machine learning models and Generative AI solutions to build intelligent software that delight our customers. You will work with highly skilled engineers in building comprehensive solutions to challenging business problems in customer experience, personalization; as well as solve technical problems in model evaluation, simulation and more.

What you'll get to do...

• Develop and implement advanced machine learning algorithms. 
• Build Intelligent Software using Large Language Models (AI Agents). 
• Design and refine ML models to enhance their performance, scalability, and robustness. 
• Assess, design and curate comprehensive evaluations for open-ended GenerativeAI problems. 
• Collaborate with cross-functional teams to integrate ML solutions within broader product and platform initiatives. 
• Drive the exploration and adoption of cutting-edge ML technologies to maintain our competitive edge in the industry. 

Your experience should include...

• 6+ years of overall experience in machine learning related roles.
• Strong knowledge of machine learning algorithms, tools, and techniques, such as supervised and unsupervised learning, deep learning, computer vision, natural language processing, etc. 
• Familiarity with AI assisted coding tools like Cursor, Claude Code or VS Code. 
• Proficient in Python programming language with familiarity with software engineering best practices, such as version control, code review, CI/CD, etc. 
• Proficiency with prompt engineering and large language models (LLM) and Natural Language Processing (NLP).

You might also have...

• Experience building conversational systems. 
• Experience in designing comprehensive evaluations and verification methods. 
• Proficiency in Typescript is a plus.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

We are seeking a highly motivated Senior Analyst, Tools and Systems Administrator to manage the implementation and innovation of tooling initiatives across our Operations teams. In this role, you will join a growing team of administrative, incident management and product support teams in India, providing comprehensive tools and admin support to our global operations teams. You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional customer service.

You Will:

• Administer and configure applications to support 24/7 operations, including Zendesk, Absorb, Qualtrics, JIRA and other 3rd party and internally developed tools.
• Analyze and translate business requirements into technical requirements, coordinating with operations teams to evaluate new functionality and implement tooling.
• Support vendor team onboarding and off-boarding, including account creation, access provisioning, and the setup and troubleshooting of provisioned tools.
• Respond to and resolve ad-hoc tickets from internal and vendor facing teams via Jira, while monitoring Slack pings, emails, and collaborating with global operational teams.
• Work proactively with internal and external teams to identify, analyze, and resolve tool-related issues before problems arise, ensuring all incident management protocols are diligently followed.
• Maintain detailed documentation and provide regular reports on configuration, experience and support activities.

You Have:

• 7+ years of experience in tools and systems administration, focusing heavily on end-user support, alongside 2+ years of experience with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration.
• 2+ years of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications.
• The ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies.
• Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users.
• Leveraged AI / LLM based tools to solve complex problems.

You Are:

• Analytical & Innovative: You are excited to investigate large, ambiguous problems, measure solutions, and execute out-of-the-box ideas to mitigate emerging risks.
• A Proactive Problem Solver: You anticipate potential problems, take decisive action to solve them autonomously, and prioritize effectively.
• Customer-Focused: You are passionate about delivering exceptional customer service and resolving issues efficiently while managing conflicting priorities for internal and external customers.
• Team-Oriented: You lift up your peers, work effectively as part of a global team, and are able to work flexible hours to adapt to changing priorities.

As a Social Media Analyst you will be a strategic researcher who uses social data to translate real time and long-term shifts in the perception of Safety, Support and user experiences, and evolving user behaviors into high-level synthesis and escalations that informs Roblox's immediate response and long-term plan and product roadmap. You will leverage sophisticated investigation skills to validate trends online and translate them into meaningful, actionable insights. 

This role will report directly to the Senior Manager, Support Operations and is a full time hybrid position based in our Gurugram, India offices.

Shift: 2pm-10:30pm IST (Cabs will be provided)

You Will:

• Provide Deep-Dive Analysis: Move beyond engagement metrics to perform deep-dive research into specific audience segments 
• Long-term Sentiment Mapping: Track the evolution of platform sentiment over months and years, identifying the root causes of major shifts in user trust or affinity.
• Real-Time Monitoring & Signal Detection: Continuously monitor social platforms, forums, and influential voices for Roblox, our executive leadership, and emerging platform trends.
• Trend Forecasting: Use predictive modeling and social signal detection to forecast "the next big thing" in digital play and social interaction.
• Turn insights into action: by building formalized and detailed analysis into trends, escalations and user behavior on social media and escalating to internal stakeholders to do more detailed, on platform analysis.
• Feature Feedback Loops: Synthesize community feedback into structured "Insights Reports" for Product and Engineering teams to help prioritize the development of new platform features or to iterate and improve on existing.
• Reporting & Strategic Coordination: Develop and maintain digestible dashboards and trackers using data visualization tools to support editorial and leadership teams.
• Advanced Querying: Build and refine complex Boolean queries and "topic clusters" to capture nuanced conversations across fragmented digital spaces.

You Have:

• 5+ years of experience in a fast-paced technology company, with a focus on customer support or social media operations.
• 5+ years of experience leveraging social media and web based content for trends, analysis and insight to enable and inform internal stakeholders.
• A proven track record of supporting complex, cross-functional programs.
• Expertise in social media listening and support tools, with the ability to create clear reporting, actionable insights, and effective escalation paths.
• Experience working with online communities and a strong understanding of how to align on requirements with other operational teams.
• A comprehensive understanding of internal escalations, crisis management and customer experience principles.
• The ability to thrive in a dynamic, high-growth environment and drive results.

As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution.

This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation.

What You’ll Do

• Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy.
• Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows.
• You won't just complete tickets. You’ll find out why they happened. You will conduct deep-dive investigations into systemic errors, poor agent behaviors and other gaps, and advocate for fixes.
• Maintain high-integrity data on every case you handle, helping to turn raw ticket information into insights that we share with Product and Engineering teams.
• Partner directly with Product Support, Legal, Ad Ops, Developer Relations and more to provide updates on high-profile cases and emerging trends.

You Have

• 3+ years in a high-tier support, Trust & Safety, or operations role (Executive or Legal escalations experience is a massive plus).
• You enjoy "detective work." You’re comfortable digging through logs and data to find the needle in the haystack.
• You can translate complex customer challenges into clear, concise updates.
• You are comfortable with ambiguity and excited by the challenge of building and partnering with vendor teams to coordinate and execute on tickets.
• Bachelor’s degree in Business, Communications, Operations, or a related field.

You Are

• Discreet & Reliable: You understand the sensitivity of high-risk work and can be trusted with confidential information.
• Proactive: You don’t wait for a manual to be written; you help write it.
• Resilient: You stay calm under pressure, especially when dealing with tight deadlines and high-visibility cases.
• Collaborative: You’re a team player who is happy to mentor vendor partners today and help onboard new internal peers tomorrow.

The Logistics

• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis to ensure 24/7 coverage for high-priority risks.

As a Workforce Management Analyst, you will be responsible for the end-to-end workforce management lifecycle, including forecasting, scheduling, and real-time monitoring. You ensure that vendor staffing levels are optimized to meet fluctuating volume demands while maintaining cost efficiency and service level targets. You will work closely with the Workforce Management Lead and ensure the strategic vision of workforce management is implemented.

You Will:

• Develop long-term and short-term workload forecasts for moderation and customer support workstreams.
• Create and manage complex staffing models to ensure optimal coverage across global time zones and languages.
• Monitor real-time queue performance and direct vendor partners on intraday adjustments to meet service level agreements.
• Analyse shrinkage, occupancy, and attrition trends to provide recommendations for hiring and training schedules.
• Audit vendor schedule adherence and provides data-driven feedback to vendor leadership regarding staffing gaps.
• Partner with Finance and Operations to align staffing plans with quarterly budget allocations and growth projections.

You Have:

• 5-7 years of experience in workforce management or operational planning, specifically within a high-volume contact center or BPO environment.
• Deep understanding of multi-site operations, omni-channel routing, and the impact of intraday management on operational costs.
• Bachelor’s degree in Mathematics, Statistics, Business Operations, or a related field.
• Mastery of WFM processes and strong modelling in Excel or Google Sheets.
• Ability to translate complex raw data into actionable staffing strategies and efficiency gains.

As an Analyst, Vendor Assurance & Compliance, you will support the Compliance team in maintaining operational controls, executing compliance reviews, and ensuring smooth day-to-day operations with our Vendor partners. You will play a crucial role in data analysis, invoice verification, and user access management, helping to safeguard company assets and streamline vendor processes.

You Will:

• Assist in executing regular compliance reviews and operational audits to ensure vendors adhere to established policies and processes.
• Execute routine user access reviews and handle the day-to-day provisioning/de-provisioning of vendor agents across internal tools, systems, and databases.
• Gather, format, and maintain vendor performance metrics and compliance data. Highlight obvious inefficiencies or recurring errors to the Compliance Lead.
• Assist the Lead in coordinating with Global Scaled Operations, Moderation, Customer Support, Legal, Finance, and Engineering teams on routine operational tasks.
• Help in maintaining the BCP for all the vendors
• Support the testing and implementation of automation initiatives introduced by the technical and leadership teams.

You Have:

• 3-5 years of experience in operations, compliance, audit support, or a trust & safety-related role (experience interacting with vendors or customer service operations is a strong plus).
• Bachelor's degree or equivalent experience (candidates with ISO27001:2022 are preferred)
• High proficiency in spreadsheet software (Excel/Google Sheets) for data tracking and trend analysis. Familiarity with ticketing systems or access management tools is preferred.
• Exceptionally organised and detail-oriented, with a proven ability to spot numerical discrepancies and process errors.
• Clear written and verbal communication skills; ability to document processes clearly and interact professionally with external vendors.
• Proactive mindset with the ability to troubleshoot routine operational issues independently.
• Ability to thrive in a fast-paced, collaborative team setting. Flexibility in working hours to meet global operational needs, with a willingness to support critical incident management if required.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators!

The Product Support Specialist, International & Government Requests role will focus on responding to sensitive government and regulatory requests, collaborating with stakeholders across Public Policy, Legal, and safety leadership, and improving our tooling, processes, and workflows designed to scale Roblox’s compliance with regulatory requirements. This role will report to the moderation operations team manager.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support.

You will report to the Moderation Product Support team manager.

You will

• Act as policy enforcement subject matter expert and own high-visibility regulatory escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines
• Guide a large team of Roblox Compliance agents and staff, ensuring exceptional customer experience and meeting performance metrics
• Communicate effectively with internal customers (leadership up to Roblox c-suite) and cross-functional stakeholders, performing comprehensive analysis of ambiguous incidents and make business-critical decisions under time constraints;
• Maintain professionalism, confidentiality, and good judgement when handling government requests which may require direct correspondence with regulators;
• Manage, maintain, and develop a highly effective  processes that meets or exceeds relevant service level agreements;
• Coordinate with cross-functional partners and a large team of Roblox moderation agents and their respective staff;
• Implement and maintain standard operating procedures for moderation processes;
• Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement;
• Participate in an on-call or shift rotating basis to ensure our team has 24x7 coverage, may include weekends.

You Have:

• 3+ years of experience responding to incidents or escalations at a gaming, social media or other communications platform company.
• Experience managing regulatory requests and responses, or online safety issues in a compliance environment.
• Excellent communication skills to collaborate with cross-functional teams, including company leadership.
• Experience on a trust and safety team and/or have worked closely with policy or content moderation.
• An interest in online safety, policy development, regulations and emerging trends .

We are looking for a detailed-oriented and proactive Product Support Specialist to own the health and accuracy of our Text Filtering systems. In this role, you will sit at the intersection of Customer Support, Policy, and Engineering.

You will be responsible for ensuring our community remains safe while minimizing friction for our users. You will act as the first line of defense against new trends in policy violations and serve as the primary point of contact for users and developers experiencing filtering issues. If you are passionate about online safety, skilled in Regular Expressions (Regex), and enjoy solving complex linguistic puzzles, this is the role for you.

You will

Manage Incident Resolution & Support

• Handle Inquiries: Respond to user, developer, and internal reports regarding text filtering (both blocking and allowlisting) in a timely, empathetic, and professional manner.
• Resolve Escalations: Investigate false positives and false negatives, addressing user concerns and resolving blocking issues as quickly as possible to maintain a positive user experience.

Filter Optimization & Technical Implementation

• Regex Creation: Create, test, and deploy complex Regular Expressions (Regex) and logic rules to block policy-violating content or allow safe phrases that were inadvertently caught.
• Trend Response: Monitor platform trends and work with the team to adjust filters in real-time to react to new abuse tactics, slang, or bypass methods.
• Engineering Collaboration: Partner closely with the Safety Engineering team to maintain filter health, implement long-term updates, and ensure the stability of the text filter stack.

Participate in Policy & Process Improvement

• Subject Matter Expert (SME): Act as the authority on Roblox Community Guidelines. Use your deep knowledge of policy to make difficult judgment calls on what text should be blocked or allowed.
• Process Operations: Create, document, and optimize workflows to intake and resolve Text Filter escalations from all sources (developers, users, and internal stakeholders).
• Feedback Loop: Analyze support ticket data to identify systemic issues with the filter and propose long-term product improvements.

You have

• 4+ years of experience in Product Support, Trust & Safety, Content Moderation, or a similar operational role within a UGC (User Generated Content) or gaming platform.
• Proficiency in Regular Expressions (Regex) is required. You should be comfortable writing and debugging patterns.
• Excellent written communication skills with the ability to explain complex filtering logic to non-technical users and stakeholders.
• Strong critical thinking skills and the ability to interpret nuance in language, slang, and cultural context to apply safety policies correctly.
• Ability to work in a fast-paced environment where trends change daily; you are comfortable pivoting priorities to address urgent safety concerns.
• Experience in SQL or data analysis tools.
• Fluency in a second language (to assist with international text filtering).
• Previous experience working with developer communities or creator ecosystems.
• Familiarity with JIRA, Zendesk, or similar ticketing and project management tools.

As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes.

You Will:

• Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
• Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
• Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
• Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
• Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.
• Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams.

You Have:

• 3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
• Bachelor's degree or equivalent foundational experience in operational auditing.
• Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
• Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
• Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.
• Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently.
• Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs.

Research Associate – Guidepoint Insights 

Location: Gurugram (Delhi NCR) – In-office
Shift: US Hours (approx. 6:00 PM – 2:30 AM IST)

Overview

Guidepoint is launching a centralized Centre for Expert Acquisition (CEA) team to build and scale expert coverage across priority sectors, particularly within Private Markets.

This team will operate differently from traditional recruiting. Instead of reacting to individual client requests, the CEA team builds proactive, programmatic pipelines — mapping markets, identifying priority companies and personas, and continuously recruiting high-value experts aligned to Guidepoint’s long-term strategy.

This is a high-execution, outbound role with significant time spent on phone-based outreach and engagement with senior industry professionals.

The role is fully in-office during US hours and is part of a new, high-visibility team being built from the ground up.

What You’ll Do

As a Research Associate (Strategic Recruiting), you will play a key role in expanding Guidepoint’s expert network in targeted industries and functions.

• Identify and recruit senior industry professionals (executives, operators, customers, investors, subject matter experts) aligned to priority sectors
• Execute high-volume outbound outreach daily via phone, LinkedIn, and email
• Engage and communicate with senior professionals, clearly articulating Guidepoint’s value proposition
• Screen and qualify experts for relevance, depth of experience, and suitability
• Build and maintain accurate profiles in Guidepoint’s CRM systems
• Work closely with internal stakeholders to understand sector priorities and coverage gaps
• Meet and exceed weekly and monthly recruiting KPIs in a performance-driven environment
• Continuously refine outreach strategies based on response rates and conversion trends
• Support onboarding and early activation of newly recruited experts

What You Have

• Bachelor’s degree or higher with strong academic performance
• 0–2 years of experience in recruitment, B2B sales, inside sales, business development, lead generation, or similar roles
• Comfort with cold calling and outbound outreach as a core daily activity
• Strong written and verbal English communication skills
• Willingness and ability to work a fixed US-hours night shift from office (mandatory)
• Results-oriented mindset with a track record of meeting or exceeding targets
• Strong attention to detail and organizational skills
• Intellectual curiosity and willingness to learn about new industries
• Ability to work independently while collaborating closely within a team

Who Thrives in This Role

• Individuals who enjoy fast-paced, target-driven environments
• People comfortable speaking with senior professionals daily
• Self-starters who take ownership and operate with high accountability
• Candidates motivated by performance, growth, and building something from scratch

What Makes This Role Unique

• Direct exposure to senior executives, investors, and industry leaders globally
• Opportunity to help build a new, centralized recruiting engine from the ground up
• High visibility within Guidepoint’s global research and operations leadership
• Clear, KPI-driven performance structure with measurable impact
• Strong career progression into recruiting, strategic sourcing, and research roles

What We Offer

• Competitive base compensation with performance-linked incentives
• Comprehensive medical coverage
• Structured training and onboarding
• Collaborative, high-energy team environment
• Fast-paced, merit-driven growth opportunities

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

With a network of nearly 1.5 million experts and over 1,300 employees worldwide, Guidepoint delivers on-demand intelligence to leading organizations across industries.

We are committed to fostering a diverse and inclusive environment and building a culture where different perspectives drive better outcomes.

Team Lead – Strategic Recruiting (Centre for Expert Acquisition – CEA)

Location: Gurugram (Delhi NCR) – In-office
Shift: US Hours (approx. 6:30 PM – 2:30 AM IST)

Overview

Guidepoint is launching a centralized Centre for Expert Acquisition (CEA) team focused on building and scaling expert coverage across priority sectors, particularly within Private Markets.

This team will operate as a proactive recruiting engine — mapping markets, identifying high-value companies and personas, and continuously building pipelines of senior industry experts aligned to Guidepoint’s long-term strategy.

We are hiring a Team Lead to build and run this function on the ground.

This is a player-coach role with full ownership of execution, team performance, and day-to-day operations. You will be responsible for setting the tone, building team discipline, driving output, and ensuring consistent delivery against aggressive recruiting targets.

You will also serve as the on-ground representative for global leadership, acting as the eyes and ears for the Global Director of Research & Operations and ensuring the team operates with high accountability, energy, and execution rigor.

This role is fully in-office during US hours and requires strong leadership presence during late evening/night shifts.

What You’ll Do

1. Build & Run the Team

• Support hiring and onboarding of a team of 4 Research Associates during the pilot phase
• Establish daily operating rhythm, structure, and execution discipline from day one
• Set clear expectations on outreach volume, quality, and performance standards
• Create a high-energy, high-accountability team environment

1. Drive Execution (Player-Coach)

• Personally execute recruiting mandates alongside the team
• Lead by example in outbound activity (calls, emails, LinkedIn outreach)
• Step in on high-priority or complex recruiting situations
• Ensure consistent pipeline generation and conversion

1. Performance Management & KPIs

• Own team-level KPIs including:
• Outreach volume
• Response rates
• Recruit-to-activation conversion
• Productivity per associate
• Track daily and weekly performance metrics
• Identify gaps early and drive corrective actions
• Continuously optimize sourcing and outreach strategies

1. Coaching & Capability Building

• Train associates on:
• Cold calling and outreach techniques
• Messaging and positioning
• Objection handling with senior professionals
• Provide real-time feedback and structured coaching
• Build confidence and communication skills within the team

1. Stakeholder Coordination

• Partner closely with global stakeholders to align on:
• Target sectors
• Priority companies and personas
• Coverage gaps
• Ensure clarity and speed in execution against global priorities

1. Culture & Floor Leadership

• Set the culture for a night-shift, performance-driven team
• Maintain energy, motivation, and discipline during late hours
• Ensure strong team cohesion and accountability
• Create an environment where performance is visible and rewarded

1. Operational Ownership

• Ensure accurate CRM usage and data quality
• Maintain compliance standards in recruiting and onboarding
• Support implementation of tools, workflows, and process improvements
• Act as the first escalation point for day-to-day challenges

1. Leadership Interface

• Serve as the primary on-ground point of contact for global leadership
• Provide regular updates on team performance, challenges, and insights
• Surface risks early and propose solutions
• Translate strategic direction into day-to-day execution

What We’re Looking For

• 4–7 years of experience in recruitment, executive search, inside sales, B2B sales, or similar outbound-heavy roles
• Prior experience managing or mentoring teams (formal or informal)
• Strong comfort with high-volume outbound activity and phone-based engagement
• Proven ability to operate in target-driven, performance-oriented environments
• Strong written and verbal English communication skills
• Willingness and ability to work a fixed US-hours night shift from office (mandatory)
• High ownership mindset with ability to operate in an unstructured, build-from-scratch environment
• Strong organizational skills and attention to detail
• Ability to manage pressure, maintain composure, and drive outcomes

Who Thrives in This Role

• Individuals who enjoy building teams and systems from the ground up
• Leaders who are comfortable being hands-on and execution-focused
• People who bring energy and presence to the floor, especially during night shifts
• Candidates who take pride in driving results through others
• Those motivated by ownership, visibility, and growth

What Makes This Role Unique

• Opportunity to build and lead a new global recruiting function from day one
• High visibility with senior leadership across global teams
• Direct impact on Guidepoint’s long-term content and client strategy
• Combination of execution, leadership, and strategy in a single role
• Clear path for growth as the team scales

What We Offer

• Competitive base compensation with performance-linked incentives
• Comprehensive medical coverage
• Structured onboarding and training
• High-ownership role with real impact
• Fast-paced, merit-driven growth environment

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

With a network of nearly 1.5 million experts and over 1,300 employees worldwide, Guidepoint delivers on-demand intelligence to leading organizations across industries.

We are committed to fostering a diverse and inclusive environment and building a culture where different perspectives drive better outcomes.

About the Role:

We’re looking for a team player with excellent interpersonal skills & service oriented. Creative & out of the box thinker. An autodidact, quick, effective and versatile who’s able to change directions in midstream. Independent & Accountable.

What you’ll be spending your time on

• Create and maintain CI/CD pipelines for the company's products
• Building and maintaining high-performance, fault tolerant, scalable ALM system, from Version control, Builds and Deployments to Monitoring and configuration management
• Maintain the application layer of our public cloud and private cloud
• Develop and integrate infrastructure tools in support of our production system
• Automate the Provisioning and configuration of Windows/Linux environments
• Work closely with product, QA, developers and IT/operations departments to streamline their working methods
• As a core member of the team, you will participate in 'On-Call' duties on Payoneer production systems, working in non-conventional hours include weekends and holidays (from time to time)

Have you done this kind of stuff?

• BS degree in computer science, computer engineering, relevant technical discipline or equivalent practical experience
• At least 6 years’ experience as DevOps Engineer
• A minimum of 5 years of exposure running production workloads (AWS, Azure or GCP)
• Microservices architecture & container orchestration (Docker and Kubernetes)
• Experience with CI/CD tools and source control management tools (e.g., Git, Azure DevOps, SonarQube, Artifactory etc...)
• Experience with GitOps (e.g., ArgoCD or Flux)
• Experience with Configuration Managements tools like Chef, Ansible or Puppet
• Proven Scripting capabilities: PowerShell/Bash/Python
• High level Linux OS expertise
• Programming experience skills (C#, NodeJS - advantage)
• Experience managing application servers and web servers
• Strong troubleshooting skills
• Experience with monitoring and logging solutions (e.g. Prometheus, Grafana and ELK)
• Proactive by nature; internal drive for excellence and improvement

Not a must but a great advantage

• Experience in SQL
• Experience with software development and development frameworks
• Experience with event streaming and messaging platforms such as Kafka, RabbitMQ…
• Provisioning and operating NoSQL databases such as MongoDB, Redis, Elasticsearch …
• Knowledge and understanding Storage and Networking

#LI-PG1

The Community You Will Join:

As a senior member of our team, you will play a pivotal role in providing guidance and assistance to our Operation Specialists, ensuring they have the resources and knowledge they need to excel in their roles. Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities.

Additionally, you will have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you'll have a direct impact on enhancing efficiency and effectiveness within our operations. Your leadership in queue management for the entire pod will be instrumental in ensuring smooth operations and timely resolution of issues.

The Difference You Will Make:

• Strategic Guidance and Support: Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development.
• Process Optimization: Utilize your expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains.
• Proactive Problem-solving: Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness.

A Typical Day:

Luxe Onboarding & Visual Vetting:

• Along with having in-depth understanding of Luxe workflows, the incumbent will also be required to perform the following additional tasks
• Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases
• Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria.
• Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations.
• Unblock onboarding-related challenges by closely collaborating with Market Managers and other cross-functional teams.
• Assess walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations.
• Perform visual vetting of potential Luxe listings - assessing design aesthetics, property quality, and overall luxury appeal.
• Partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks.
• Act as a subject matter expert on Luxe design and brand positioning, ensuring consistency across all listings.
• Provide feedback and recommendations to refine property evaluation guidelines and Luxe onboarding processes.
• Mentor and coach Luxe Specialists on visual assessment and luxury experience standards.
• Identify and lead process improvement initiatives related to onboarding and quality assurance.
• Maintain strong collaboration across Luxe S&O, Product, and Design teams to enhance workflows and user experience.
• Participate in cross-functional reviews and calibration sessions with QA, Supervisors, and Leadership to ensure global alignment.
• Maintaining accurate and up to date contact information for the Home Consultants

Your Expertise:

• Bachelor’s Degree or equivalent.
• 6–8 years of experience in a customer experience, operations, hospitality, or design-led environment.
• Background in design, hospitality, architecture, or luxury segment strongly preferred.
• Proven ability to evaluate properties for luxury standards — including visual and experiential vetting.
• Exceptional communication, collaboration, and stakeholder management skills.
• Proficiency in Google Sheets, dashboards, and data analysis for reporting and quality tracking.
• Strong attention to detail, aesthetic sensibility, and understanding of premium guest experience.
• Leadership and mentoring abilities with a focus on quality and continuous improvement.
• Experience working with Luxe listings or premium hospitality products will be a plus.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

About Nanonets

Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document-related processes faster than ever before.

From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients. Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few enabling businesses across a myriad of industries to unlock the potential of their visual and textual data.

We recently announced a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital and YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.

Read about the release here:

https://www.forbes.com/sites/davidprosser/2024/03/12/why-enterprises-are-learning-to-love-nanonets-automation/?sh=6d79ec8f3ca1

https://techcrunch.com/2024/03/12/nanonets-funding-accel-india/amp/

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

Role Overview:

We are seeking a Product Generalist to take ownership of key metrics, reporting, and experimentation within Nanonets. Working directly with our founders, this role involves goal setting, tracking, and prioritizing features based on metrics-driven insights. As a Product Analyst, you’ll be critical to helping teams set data-informed goals, clarifying the key metrics that drive success, and enabling a hypothesis-driven approach to product development.

Key Responsibilities

• Metrics Ownership: Manage and report on company metrics, setting measurable goals and tracking progress against them.
• Outcome Definition: Help teams define data-backed goals and establish measurable outcomes, ensuring efforts align with strategic company objectives.
• Input Metrics Clarity: Identify and communicate the key levers that drive output metrics, providing teams with actionable insights.
• Hypothesis-Driven Development: Build systems that support hypothesis testing through product features, creating, running, and measuring A/B tests and experiments to validate customer behavior hypotheses.
• Product Development Optimization: Partner with product teams to establish high-quality goals, focus on the most impactful metrics, and support agile development based on data-driven decision-making.

What We’re Looking For

Education:

• Bachelor’s degree preferable from a Tier 1 college.
• 2-4 years of relevant experience, such as Data Analyst or Product Analyst, ideally within a B2B SaaS company.

Technical Skills:

• Proficiency in SQL (required).
• Strong analytical skills and understanding of key product metrics.
• Willingness to learn Python and enhance data engineering skills.
• Robust product sense, with the ability to interpret and act on data for feature prioritization.

Mindset: Curious, experiment-driven, and eager to tackle complex product challenges through data. Comfortable scrapping or iterating on underperforming features based on data.

Why Join Us?

• Innovative Culture: Be part of a forward-thinking company at the forefront of AI and ML innovation.
• Growth Opportunities: Nanonets offers ample growth opportunities, allowing you to make a tangible impact in the product features
• Flexible Work Arrangements: Enjoy a flexible hybrid work model with in-office time every quarter.

Thinking of applying? Try our resume builder— it's free, fast, and tailored to help you stand out.