Simpplr
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
An equal opportunity employer
Simpplr is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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Who We Are
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
Overview:
As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, combined with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth.
Key Responsibilities:
- Client Relationship Management:
- Build and maintain strong relationships with key clients, serving as their trusted advisor.
- Proactively engage with clients to understand their business objectives and challenges.
- Act as the primary point of contact for escalations and issue resolution, ensuring timely and effective resolution of client concerns.
- Strategic Account Management:
- Develop and implement strategic account plans to drive customer success and maximize value for both the client and the company.
- Identify opportunities for upselling and cross-selling additional products or services to existing clients.
- Collaborate with internal teams, including sales, product management, and support, to align strategies and ensure seamless delivery of solutions to clients.
- Account Health Assessment and Risk Mitigation:
- Assess the health of client accounts by tracking product adoption and usage patterns.
- Identify potential risks to customer satisfaction and retention.
- Develop and implement risk mitigation plans to proactively address issues and minimize churn.
- Collaborate with internal teams to ensure the timely resolution of any identified risks or challenges impacting customer success.
- Customer Advocacy:
- Champion the voice of the customer within the organization, advocating for enhancements to products or processes based on client feedback and insights.
- Work closely with the product development team to prioritize feature requests and enhancements that align with customer needs and objectives.
- Performance Monitoring and Reporting:
- Track and analyze key performance metrics related to customer satisfaction, retention, and expansion.
- Generate regular reports and presentations to communicate VoC, performance trends, opportunities, and challenges to internal stakeholders and senior management.
- Team Leadership and Mentoring:
- Provide guidance and mentorship to junior members of the customer success team, helping them develop their skills and achieve their goals.
- Foster a collaborative and supportive team environment, encouraging knowledge sharing and best practices.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
- Proven experience (5+ years) in a customer success or account management role in a B2B SaaS environment (this is a must).
- Demonstrated track record of managing complex client relationships and driving customer success initiatives.
- Strong analytical skills with the ability to interpret data and trends to inform decision-making.
- Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences.
- Strategic thinker with a proactive and solution-oriented approach to problem-solving.
- Team player with strong leadership abilities and a passion for mentoring and developing others.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Flexible work arrangements, including remote options.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment with a focus on innovation and creativity.
Join our team and make a significant impact on the success of our clients while advancing your career in customer success management!
Your Voice, Unfiltered:
We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview
Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!
If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.
Simpplr’s Hub-Hybrid-Remote Model:
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.
- Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
- Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
- Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.
Ready to apply?
Apply to Simpplr
Senior Product Marketing Manager- Employee Engagement & Frontline
Who We Are
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
The Opportunity
Simpplr is a recognized leader in the digital workplace and employee experience space, with a rapidly expanding product portfolio and a vision to redefine how work happens. As we continue to scale, we’re hiring a Senior Product Marketing Manager to own Simpplr’s employee voice, recognition, and frontline engagement experiences, driving insight, connection, and action across the workforce.
This role is responsible for the end-to-end go-to-market strategy and execution for these portfolio areas, including new innovations, feature evolution, and customer adoption. You will play a central role in shaping how these capabilities are brought to market, how they support customer outcomes, and how they contribute to Simpplr’s broader platform strategy.
Reporting to the Director of Product Marketing, this role partners closely with Product, Sales, Enablement, and Customer teams to drive successful launches and sustained market impact.
Your Responsibilities
What you will be doing:
Portfolio Ownership and Go-to-Market Leadership
- Own the end-to-end go-to-market strategy and execution for Simpplr’s employee voice, recognition, and frontline engagement portfolios.
- Lead planning and execution for new innovations and major enhancements, from early product shaping through launch, enablement, and adoption.
- Partner with Product to influence roadmap priorities and ensure market readiness for upcoming releases.
- Develop and maintain the core enablement assets required to support selling, expansion, and competitive differentiation, including decks, one-pagers, demos, battlecards, and RFP-ready narratives.
- Partner with Sales, Enablement, and Customer teams to support active opportunities, frontline-heavy deployments, and expansion motions within your portfolio.
Cross-Functional and Market Leadership
- Serve as the primary product marketing point of contact for your portfolio across Product, Sales, Enablement, Customer Success, and Analyst Relations.
- Maintain an up-to-date understanding of customer needs, market dynamics, and competitive activity across employee engagement, listening, recognition, and frontline solutions.
- Support analyst briefings, evaluations, and inquiries related to your areas of ownership.
Your Skillset
What makes you a great fit for the team:
- 4+ years of product marketing experience in B2B SaaS or enterprise software.
- Demonstrated experience owning go-to-market execution for products or portfolios, including launches, enablement, and adoption.
- Strong ability to partner cross-functionally with Product, Sales, Enablement, and Customer teams.
- Experience supporting enterprise sales cycles and complex buying environments.
- Proven ability to create effective enablement assets that drive understanding and impact in the field.
- Ability to balance strategic thinking with hands-on execution across multiple initiatives.
- Experience or strong interest in employee engagement, recognition, HR technology, or workforce platforms.
- Familiarity with selling to HR, Internal Communications, Operations, or frontline leadership audiences.
- Experience supporting or marketing to frontline-heavy enterprise organizations is a plus.
Benefits:
Simpplr provides a competitive compensation package along with full health, vision, and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work.
Your Voice, Unfiltered:
We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview
Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!
If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.
Simpplr’s Hub-Hybrid-Remote Model:
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.
- Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
- Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
- Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.
Ready to apply?
Apply to Simpplr
Who We Are
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
The Opportunity
Simpplr is a recognized leader in the digital workplace and employee experience space, with a rapidly expanding product portfolio and a vision to redefine how work happens. As we continue to scale, we’re hiring a Principal Product Marketing Manager to own Simpplr’s platform foundations and ecosystem, spanning the capabilities and services that enable enterprise customers to deploy, extend, and realize value from the platform at scale.
This role sits at the intersection of enterprise platform readiness and customer value realization, defining how Simpplr is deployed, governed, integrated, extended, and successfully operationalized across complex organizations. This seasoned PMM will elevate how Simpplr tells its story around enterprise platform services, extensibility, interoperability, ecosystem value, and professional services.
Reporting to the Director of Product Marketing, this role partners closely with Product, Partnerships, Services, Sales, and Enablement teams to craft powerful narratives and support launches and GTM programs.
Your Responsibilities
What you will be doing:
Enterprise Platform Foundations and Experience
- Own the positioning, messaging, and storytelling for Simpplr’s horizontal platform services and experience (e.g., user provisioning, audiences and segmentation, access controls, accessibility).
- Articulate how these foundational capabilities enable secure, personalized, scalable, and compliant employee experiences across the enterprise.
- Develop value narratives that resonate with IT, security, and architecture stakeholders while clearly connecting platform services to usability, adoption, and business outcomes.
- Position these capabilities as the foundation that enables enterprise adoption, extensibility, AI-driven experiences, and long-term platform scalability.
Integration and Extensibility
- Own the positioning, messaging, and storytelling around Simpplr’s integrations and extensibility capabilities (e.g., pre-built integrations, app tiles, extensibility center, APIs).
- Articulate how Simpplr connects with enterprise systems across HR, IT, collaboration, content, and line-of-business applications.
- Develop differentiated stories that explain how customers extend, automate, and orchestrate work on Simpplr without heavy customization.
Partner and Ecosystem Marketing
- Build and scale GTM narratives for Simpplr’s partner ecosystem, including technology partners, ISVs, and strategic alliances.
- Collaborate with the Partnerships team to develop joint value propositions, partner playbooks, co-marketing assets, and field enablement resources.
- Position Simpplr’s ecosystem as a force multiplier for platform value, extensibility, and customer outcomes.
Services and Customer Outcomes
- Develop positioning and sales assets for Simpplr’s professional services, accelerators, packaged offerings, and implementation frameworks.
- Partner with the Services organization to articulate ROI, customer impact, and the role services play in successful deployments.
- Position professional services as a core lever for enterprise readiness and value realization, not just implementation.
- Create customer-facing content that showcases methodology, best practices, and differentiated service delivery.
Go-to-Market Leadership
- Support launch planning and execution across integrations, ecosystem partnerships, and services.
- Create high-impact enablement resources including decks, one-pagers, battlecards, demos, and RFP-ready narratives.
- Partner with Product to influence roadmap alignment with customer needs, partner requirements, and competitive trends.
Competitive and Analyst Support
- Maintain a clear POV on differentiation across platform services, extensibility, ecosystem, and services.
- Collaborate with Analyst Relations to ensure Simpplr’s platform and ecosystem story is accurately represented in key evaluations and reports.
Your Skillset
What makes you a great fit for the team:
- 6+ years of product marketing experience in B2B SaaS or enterprise software, ideally with experience in platform services and/or integrations and extensibility frameworks.
- Ability to translate complex technical and platform concepts into compelling, business-relevant value stories.
- Experience positioning products for enterprise IT, security, and architecture stakeholders, and connecting platform readiness to business outcomes.
- Experience partnering with Product, Partnerships, Services, and Sales to shape roadmap priorities, drive adoption, and support enterprise opportunities.
- Strong understanding of enterprise sales cycles, RFP processes, and the needs of both business buyers and IT evaluators.
- Proven ability to build high-quality technical and sales enablement content that supports product-led and partner-led deals.
- Exceptional storytelling and communication skills, with the ability to connect platform-level capabilities to concrete customer outcomes.
- Systems thinker who can connect platform foundations, extensibility, ecosystem, and services to Simpplr’s broader platform and AI story.
- Curiosity and adaptability to quickly develop subject-matter expertise in areas such as identity, access control, APIs, enterprise integrations, and implementation methodology.
Benefits:
Simpplr provides a competitive compensation package along with full health, vision, and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work.
Your Voice, Unfiltered:
We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview
Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!
If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.
Simpplr’s Hub-Hybrid-Remote Model:
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.
- Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
- Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
- Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.
Ready to apply?
Apply to Simpplr
Who We Are
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
About the Role
We’re looking for a passionate QA Engineer who enjoys writing clean, reliable automation code and wants to work on next-generation test frameworks and internal QA tools.
You’ll collaborate with senior engineers to strengthen our Playwright + TypeScript-based automation ecosystem, helping improve reliability, coverage, and developer experience.
Key Responsibilities
- Design and develop UI and API automation tests using Playwright with TypeScript.
- Contribute to our in-house automation framework, enhancing utilities, fixtures, and reusable modules.
- Maintain high-quality, readable test code and assist in debugging and triaging issues.
- Partner with developers and QA leads to ensure smooth feature validation and stable releases.
- Participate in POCs and explore modern testing tools and best practices.
- (Optional) Contribute to performance testing using k6 or similar tools.
Must-Have Skills
- 1–3 years of hands-on experience in Playwright using TypeScript / JavaScript
- Strong programming fundamentals in TypeScript / JavaScript.
- Hands-on experience with Playwright
- Solid grasp of testing concepts — selectors, assertions, waits, test design, and debugging.
- Basic understanding of API testing (REST).
- Familiarity with Git and basic command-line workflows.
Nice-to-Have Skills
- Exposure to k6 or other performance testing tools.
- Basic awareness of test reporting, failure categorization, or test analytics.
- Interest in framework design and tooling to improve quality
Why Join Us
- Work on a cutting-edge QA automation framework built with modern tech (TypeScript, Playwright, Node.js).
- Go beyond writing tests — learn how frameworks, utilities, and tools are built.
- Collaborate with senior automation engineers who value clean code and engineering excellence.
- Great learning curve, modern tools, and ownership-driven environment.
Your Voice, Unfiltered:
We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview
Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!
If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.
Simpplr’s Hub-Hybrid-Remote Model:
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.
- Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
- Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
- Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.
Ready to apply?
Apply to Simpplr