Engineer 3, Business Systems (CPQ)

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About Team

The CRM Technologies Team plays a critical role in optimizing our sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce and Quote-to-Cash technologies, the team ensures that business users have the tools, automation, and operational support needed to effectively manage quoting, pricing, approvals, and downstream business processes.

With deep expertise in Salesforce development, CPQ, integrations, and platform operations, the team continuously enhances the CRM ecosystem to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Finance, Deal Desk, and Engineering to deliver scalable, secure, and reliable Quote-to-Cash solutions.

Role Overview

We are looking for a CPQ Engineer III to design, build, and support core capabilities in our Configure–Price–Quote (CPQ) stack that power how our GTM teams sell and price MongoDB offerings. As a senior individual contributor, you will own end-to-end delivery of features across configuration, pricing, discounting, approvals, and quote generation, working closely with Product, Deal Strategy, RevOps, and Sales.

You will translate business requirements into high-quality technical solutions on Salesforce CPQ and related platforms, spanning configuration, custom development (Apex/LWC/Flows), and integrations with downstream systems. This role is hands-on and delivery-focused: you will be responsible for implementing well-structured, testable solutions, improving performance and reliability of existing CPQ flows, and contributing to shared patterns, frameworks, and best practices within the CPQ & RevOps engineering team.

What you’ll do

• Design, build, and support Salesforce solutions across product modeling, pricing, quoting, approvals, amendments, and renewals
• Configure and enhance CPQ capabilities including product rules, price rules, bundles, product options, quote templates, discounting, and approval workflows
• Partner with Sales Operations, Revenue Operations, Finance, and Deal Desk to understand requirements, identify process gaps, and deliver scalable business solutions
• Develop and maintain Salesforce solutions using Apex, Lightning Web Components, Flows, SOQL, and platform APIs to support related processes
• Build and support integrations between Salesforce and external systems such as ERP, billing, payment, contract, and other enterprise platforms
• Participate in technical design, story grooming, sprint planning, testing, code reviews, release management, and production deployments
• Troubleshoot and resolve issues across CPQ configuration, pricing logic, automation, integrations, and system performance
• Support documentation, UAT, regression testing, and user enablement to improve adoption and platform reliability
• Ensure solutions align with security, data governance, and Salesforce platform best practices
• Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, GitHub Copilot, and similar capabilities to improve productivity, analysis, troubleshooting, and documentation, while using sound judgment around security, accuracy, and responsible AI usage

Responsibilities

• Technical Delivery: Translate complex business strategies into scalable technical solutions on Salesforce CPQ, utilizing a mix of declarative configuration and custom development (Apex, LWC, and Flow)
• System Architecture: Design and implement robust integrations between CPQ and downstream systems (ERP, Billing, Telemetry) to ensure data integrity across the Lead-to-Cash lifecycle
• Engineering Excellence: Drive high standards for code quality by implementing testable, modular solutions and contributing to shared frameworks and CI/CD best practices
• Performance Optimization: Proactively identify and resolve bottlenecks in existing CPQ flows, improving calculator speed and user experience for a global sales force
• Mentorship & Influence: Lead peer code reviews and contribute to the team’s technical playbook, fostering a culture of continuous improvement within the CPQ & RevOps engineering organization

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• 6+ years of Salesforce development experience, including strong hands-on expertise in the Salesforce platform
• Good understanding of Quote-to-Cash processes, sales workflows, and Salesforce best practices
• Hands-on experience with Apex, Lightning Web Components, Flows, SOQL, and REST/SOAP APIs
• Experience with product modeling, pricing rules, quoting workflows, approvals, amendments, and renewals
• Experience integrating Salesforce with external systems such as ERP, billing, payment, or other enterprise platforms
• Familiarity with Agile/Scrum, CI/CD, version control, and Salesforce release practices
• Strong understanding of Salesforce security, data governance, and implementation best practices
• Strong analytical, troubleshooting, communication, and collaboration skills
• Salesforce CPQ Specialist and Salesforce Platform Developer I or II certifications required

Preferred Qualifications

• Working knowledge of Salesforce Billing and its underlying data model
• Experience with Salesforce DX, Copado, Gearset, Git-based workflows, or similar DevOps tooling
• Familiarity with Visualforce, HTML, JavaScript, and CSS
• Experience preparing training materials, supporting UAT/regression testing, and guiding business users through solution adoption
• Practical familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them thoughtfully to improve delivery speed, analysis, documentation quality, and engineering effectiveness

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s CPQ implementation, product and pricing structure, Quote-to-Cash flows, and stakeholder processes.
• In 6 months, you will: Successfully deliver meaningful enhancements across Salesforce CPQ, support key pricing and quoting workflows, and become a dependable contributor to ongoing QTC initiatives.
• In 12 months, you will: Become a trusted technical SME for Salesforce CPQ and related Quote-to-Cash processes, helping drive scalable improvements across pricing, approvals, renewals, amendments, and downstream integrations.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The IT Go-to-Market organization is looking for a seasoned Staff Technical Program Manager to help drive technology initiatives that support Sales, Marketing, and deal strategy with a strong emphasis on high-impact Cross functional GTM and AI initiatives. The team partners closely with Go-to-Market leaders to enable revenue growth, improve seller and marketer productivity, and accelerate deal execution through scalable, data-driven solutions.

We are looking to speak to candidates who are based in Gurugram / Bengaluru for our hybrid working model.

Position Expectations

• Proactively keep stakeholders informed, connect inputs across documents and workstreams, identify gaps, and clearly articulate risks, tradeoffs, and recommendations
• Demonstrate expertise in creating concise briefs and presentations tailored to stakeholder needs, enabling effective decision-making at all level
• Excel at tracking workstreams, managing dependencies, and driving tasks to closure, ensuring accountability and timely delivery
• Lead the planning and execution of large, cross-functional programs, including pilots, go-live readiness, enablement, and post-launch stabilization
• Leverage technical acumen and analytical skills to drive technical programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to technical program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with key stakeholder groups across the organization
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in a PMO and/or engineering organization leading complex cross-functional technical programs
• Experienced with 3+ years of IT and/or engineering background
• Proven experience managing large, complex, technology-enabled programs supporting Go-to-Market (GTM) stakeholders
• Strong understanding of GTM functions, CRM platforms, and Lead-to-Quote processes
• Demonstrated ability to work closely with Product Managers and engineering teams, with a solid grasp of the capabilities, workflows, and processes that drive engineering excellence and productivity
• Skilled at partnering with business stakeholders to break down engineering challenges and translate abstract goals into clear, actionable plans
• Capable of participating in product reviews and design discussions, effectively articulating trade-offs, decisions, outcomes, and next steps
• Adept in use of AI in Program management for reporting, task tracking and day to day operations
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Smartsheet PPM, GSuite etc)
• Familiar with MongoDB or a comparable technology

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263324264

About the Role

We’re looking for a Sr Staff Engineer, Quote-to-Cash (QTC) to design, optimize, and scale our end-to-end Q2C architecture across Salesforce CPQ, Malbek CLM, and NetSuite ERP.

You will be the functional and technical bridge between Sales, Legal, Finance, and IT, owning the design of a touchless transaction flow — from quote and contract creation to billing, revenue recognition, and cash application. 

This role requires deep expertise in Salesforce CPQ, a strong understanding of NetSuite financial processes & Provisioning automations and proven experience integrating CLM systems to create an automated, compliant, and auditable QTC experience.

Key Responsibilities

Solution Architecture & Process Design

• Own the end-to-end Quote-to-Cash architecture & development spanning Salesforce CPQ, CLM, and NetSuite ERP
• Design and implement a touchless transaction processing model, minimizing manual steps across quoting, contracting, billing, and revenue recognition
• Collaborate with Product managers and business stakeholders to gather requirements and translate them into scalable system solutions that balance automation, control, and compliance
• Work closely with the engineering teams to design, implement and operationalize the Q2C Solutions

Business Systems

• Lead system design for Salesforce CPQ, including product catalog architecture, pricing and discount rules, quote templates, and approval workflows
• Optimize quote-to-order conversion ensuring accurate data flow into downstream billing and ERP systems
• Implement governance on pricing, discounting, and quote approval thresholds to maintain margin and compliance integrity
• Partnering with Quoting & RevOps s to streamline quote generation, renewals, and amendment flows
• Improve deal velocity by streamlining approvals, leveraging A  in Salesforce CPQ
• Integrate CLM (e.g., Ironclad, Conga, or DocuSign CLM) with Salesforce to automate quote-to-contract and contract-to-order workflows
• Define metadata, clause libraries, and approval paths that enable self-service contract generation and touchless handoffs
• Ensure contract terms and deal attributes are accurately synchronized with Salesforce CPQ for accurate billing and revenue recognition downstream
• Design and govern integrations between Salesforce and NetSuite for order management, invoicing, and revenue recognition
• Define mappings between CPQ orders and NetSuite Sales Orders to support automated billing and journal entries
• Ensure strong data integrity, reconciliation processes, and audit readiness across CRM and ERP
• Design and oversee integrations using iPass tools such as Celigo, Workato, Boomi, or MuleSoft to ensure reliable and auditable data exchange across systems
• Implement event-based or API-driven integration patterns to support near real-time synchronization
• Establish monitoring, error handling, and reconciliation frameworks for transaction-level traceability
• Maintain architectural documentation, system diagrams, and process maps
• Ensure all solution designs adhere to SOX, data governance, and security compliance standards
• Identify and drive reduction of technical debt and manual touchpoints in the QTC ecosystem

Qualifications

Required

• 10+ years of experience in QTC or Finance Systems Architecture, with a focus on Salesforce CPQ and NetSuite ERP
• Proven experience integrating CLM platforms (Ironclad, DocuSign, or Conga) with Salesforce
• Accelerate the development lifecycle by utilizing AI for daily tasks, including coding, testing, and debugging
• Proven experience in automating end to end Touchless transactions across Q2C platforms using tools like Klarity and UiPath 
• Deep understanding of Quote-to-Cash business processes — including quoting, ordering, billing, provisioning and revenue recognition 
• Strong working knowledge of Salesforce data model, CPQ configuration (pricing rules, product bundles, approval chains), and NetSuite transaction workflows
• Experience with integration middleware (Celigo, Boomi, MuleSoft, Workato) and API design
• Exceptional analytical and problem-solving skills with a hands-on approach to system design and delivery

Preferred

• Deep experience in SaaS or subscription-based business models with recurring or usage-based revenue
• Exposure to Salesforce Billing or external billing tools integrated with NetSuite
• Prior experience designing touchless QTC flows in a SOX-compliant environment

Success in this Role Looks Like

• Deals progress from quote → contract → order → invoice → revenue with minimal manual intervention
• Salesforce, CLM, and NetSuite operate as a cohesive ecosystem, with synchronized data and clear ownership boundaries
• Finance and Sales teams have trust in system-driven accuracy — reducing close timelines and manual reconciliations
• You’re recognized as the go-to solution architect for all Quote-to-Cash initiatives

Why Join Us

You’ll be at the heart of modernizing how we recognize and grow revenue — architecting a frictionless, automated, and compliant Quote-to-Cash experience across Salesforce, CLM, and NetSuite. Your work will directly impact business velocity, revenue predictability, and cross-functional alignment between Sales, Legal, and Finance.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273405378

The Head of Post Sales Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization.

This leader will design and execute a technology strategy where AI is not an add-on, but the foundation of how support operates — from customer self-service and intelligent routing to real-time agent augmentation and predictive service operations.

The role sits in the IT organization, and will define how emerging AI capabilities fundamentally reshape customer experience, agent productivity, and cost structure.

We are looking to speak to candidates who are based in Palo Alto / San Francisco or New York City for our hybrid working model.

Key Responsibilities

Partner with the Technical Support organization, Customer Success and Professional Services organization to understand the business objectives and chart out a technology strategy and roadmap to address their needs. 

1.  AI-First Strategy & Transformation

• Define and own a multi-year AI roadmap for post sales.  The capabilities should ideally include
• Suggested responses
• Knowledge article generation
• Case summarization
• Sentiment detection
• Next-best-action recommendations
• Reimagine support workflows assuming AI agents and copilots are default participants
• Lead transition from reactive case management to predictive, proactive service
• Establish governance for responsible and secure AI deployment

2. Autonomous & Conversational AI

• Architect scalable conversational AI platforms for chat, voice, and digital channels
• Lead implementation of AI solutions using modern AI native platforms
• Develop frameworks to measure AI containment rates, hallucination risk, escalation patterns, and customer trust
• Continuously tune models based on real customer interaction data

4. Intelligent Case Lifecycle & Automation

• Implement predictive case routing based on complexity and skill
• Automate repetitive workflows and approvals
• Use machine learning to detect systemic product issues and trigger escalation automatically
• Drive closed-loop feedback into Product and Engineering

5. Data, Insights & Predictive Analytics

• Establish unified support data architecture
• Build real-time dashboards with actionable insights
• Develop predictive models for:
• Volume forecasting
• Churn risk
• SLA breach risk
• Escalation likelihood
• Transform support data into a strategic asset

6. Platform & Architecture Ownership

• Own the support technology stack end-to-end
• Ensure integration with Sales, Customer Success, Billing, and Product systems
• Standardize APIs and data models to support AI training and analytics
• Ensure high availability, security, and compliance

7. Change Leadership

• Lead cultural transition to AI-augmented support
• Upskill agents and managers in AI collaboration
• Build trust through transparent AI governance and explainability
• Partner with HR and Enablement to redefine roles and career paths in an AI-native organization

Qualifications

• Track Record: 10+ years experience with proven success in leading AI adoption and implementation at scale in companies of comparable size and complexity
• Product Management experience - Experience working in IT as a product manager including but not limited to user interviews, discovery, scoping, product vision and roadmap definition, product execution and delivery against the roadmap and measurement of product adoption and definition and tracking of other success metrics 
• Technical Depth: Strong knowledge of post sales and customer success platforms, enterprise data platforms, RAG solutions, intelligent workflow automation, and enterprise integration
• Strategic Leadership: Demonstrated ability to set vision, build consensus, and drive measurable business value through AI
• Communication: Excellent stakeholder management, communication, and change leadership skills
• Education: Bachelor’s degree required (comp science preferred); Master’s or MBA preferred

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform please inform your recruiter. 

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 1273386617

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About MongoDB

The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences.

About Team

IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

What you’ll do

• We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization.
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities.
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions.
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness.
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment.

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions.
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts.
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments.
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps.
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules.
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity.
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions.
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices.
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience.
• 8+ years of Salesforce Administration experience in a mid-to-large enterprise environment.
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required.
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms.
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools.
• Strong analytical, troubleshooting, communication, and collaboration skills.

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams.
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency.
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

Role Overview

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions across our business systems landscape. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

What you’ll do

• Lead the architecture, design, and development of scalable Salesforce solutions, including custom applications, automations, and integrations
• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality solutions
• Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design
• Drive platform optimization across performance, scalability, usability, maintainability, and governance
• Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
• Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
• Maintain technical documentation, including architecture decisions, design specifications, and implementation details
• Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
• Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
• Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

Responsibilities

• Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices
• Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design
• Lead technical design sessions and identify gaps between current-state and future-state solutions
• Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate
• Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence
• Support team growth by coaching, developing talent, and helping build a high-performing engineering organization
• Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving
• Operate effectively in a fast-changing environment by managing priorities, driving accountability, and ensuring high-quality execution

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
• Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
• 5+ years of experience working with Salesforce CPQ and strong understanding of Quote-to-Cash / Order-to-Cash processes
• Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
• Salesforce Platform Developer II (PD2) and Salesforce CPQ Specialist certifications required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and technical landscape. Build trusted relationships with key stakeholders and engineering partners
• In 6 months, you will: Lead the technical design and successful delivery of critical Salesforce initiatives. Establish yourself as a trusted technical leader within the Sales Apps team
• In 12 months, you will: Be the go-to technical leader for Salesforce architecture, complex solution design, and platform strategy. Elevate team quality through strong technical leadership, mentoring, and scalable engineering practices

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273405377

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About the Role

We are looking for a Senior Workato Integration Engineer to join our GTMTech team. This critical role involves developing, deploying, and supporting GTMTech’s integrations, which are essential for core business operations.

The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI.

Key Responsibilities

• Automate, develop, and support integrations across various business systems, platforms, and tools
• Work closely with different business units and technical teams to gather requirements and design solutions
• Use your integration expertise to create scalable solutions and operationalize integrations.
• Implement and promote integration best practices
• Participate in on-call support rotation
• Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—as we scale globally and grow our presence in new regions and offices

Qualifications

• Bachelor's or Masters in Computer Science, Engineering or related field with 5+ years of enterprise integration experience
• At least 3 years of experience in integration development using platforms such as Workato, Mulesoft, Boomi, etc
• Deep understanding of enterprise integration design patterns, messaging, and event-driven architectures and Workato concepts like callable recipes, event streams, task optimization etc
• Proficient with various Workato connectors (but not limited to) like Salesforce, Netsuite, HRIS and Google AppSuite along with expertise in Python/Ruby scripting skills
• Strong development experience implementing Workato at scale - including automation, observability/monitoring, debugging skills in complex environments with multiple connected systems, implementing and managing devops process adhering to compliance, audit and our internal CI/CD processes
• Hands-on experience in implementing secure and scalable REST APIs, implementing Workato MCP and agentic workflows
• Strong problem solving and debugging skills in multiple connected systems with their respective environments. 
• Excellent analysis and design capabilities, with a focus on system design, flow, scalability, performance and mapping the business requirements into technical solutions.

Success Measures

• Deliver high-quality, scalable integration solutions (recipes/flows) within the Quote-to-Cash process and other high-impact GTMTech programs on time
• Successfully deploy and operationalize integrations, ensuring system stability, performance, and adherence to integration best practices
• Proactively identify and resolve complex integration issues, minimizing disruption to core business operations
• Effectively collaborate with business and technical teams, translating complex requirements into technical design.
• Become a champion and active participant in promoting MongoDB’s culture principles and best practices within the GTMTech team

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

What you’ll do

• We are looking for a Senior Salesforce Administrator – CPQ & CLM to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions
• Administer and support Salesforce CPQ and CLM processes, including product configuration, pricing rules, quote templates, approval workflows, contract generation, contract lifecycle workflows, and related business process automation
• Partner with Sales Operations, Revenue Operations, Deal Desk, Legal, and other business stakeholders to improve Quote-to-Cash and Contract Lifecycle Management processes
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience
• 6+ years of Salesforce Administration experience in a mid-to-large enterprise environment
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required
• Salesforce CPQ Specialist certification strongly preferred
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools
• Strong analytical, troubleshooting, communication, and collaboration skills

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273405394

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB's GTM organization runs on a portfolio of 100+ SaaS applications across Sales, Marketing, Legal, and Customer Service Management – representing $$$M in annual contract value. We are on a mission to reduce that footprint by 30–50% while ensuring our teams have exactly the tools they need. The GTM SaaS Portfolio Analyst will be the operational backbone of that effort, sitting within the IT Pillar and working at the intersection of business strategy, technology, and stakeholder engagement.

This role goes beyond traditional IT analysis. You will own the full lifecycle of app evaluation- from inbound new tool requests to rationalization of the existing portfolio- driving structured, data-informed decisions that directly impact how MongoDB scales its GTM technology investments.

The right candidate for this role will

• Have strong analytical instincts and the ability to evaluate whether an existing tool can cover a new capability request- and where gaps exist (~20%), determine whether they can be closed through configuration or lightweight build rather than net-new procurement
• Be comfortable facilitating discovery calls with functional owners across multiple business units, asking the right questions to understand usage, business value, and ROI
• Have experience with SaaS tools, vendor contracts, or software procurement- ideally in a GTM, RevOps, or IT context
• Be able to build data-driven business cases including cost-benefit and ROI analysis to support consolidation and rationalization recommendations
• Translate business requirements into clear, actionable specifications- and communicate trade-offs and recommendations effectively to both technical and non-technical audiences
• Conduct fit-gap analysis, process mapping, and system capability assessments to align business needs with technology solutions
• Analyze system usage, adoption, and performance metrics using tools like Lumos to surface underutilized licenses and consolidation opportunities
• Partner with TPMs and engineering teams to assess whether capability gaps can be addressed in existing platforms (e.g., Salesforce) before recommending new tool procurement
• Leverage AI and analytics tools to enhance reporting, analysis, and operational efficiency
• Manage multiple concurrent workstreams across different functional owners without losing track of timelines, renewal dates, or open decisions
• Identify patterns across systems and processes and recommend scalable improvements
• Be knowledgeable of and experienced with working in Agile/Scrum environments

Position Expectations

• Own end-to-end analysis for new app requests: assess whether an existing app covers the requested capability, evaluate whether it can be extended to the requesting team, and where coverage is partial, determine whether the remaining gap can be addressed through configuration or lightweight build
• Drive SaaS rationalization across active dispositions (Analysis Required, Consolidate/Migrate, Negotiate & Right-Size)- initiating discovery calls, producing recommendation documents, and tracking stakeholder alignment per app
• Build and maintain the SaaS portfolio tracker, ensuring renewal dates, dispositions, functional owners, and action items are current and visible to IT leadership
• Partner with BU champions across GTM Field Operations, Marketing, Management, and Legal to understand how tools are used and what the cost of change would be
• Facilitate cross-functional alignment discussions and communicate insights, risks, and trade-offs clearly- including escalating to leadership when decisions are blocked
• Produce executive-ready recommendation documents and summary materials ahead of renewal deadlines and governance reviews
• Support planning and execution of application consolidation roadmaps, including tracking dependencies, migration efforts, and go-live readiness activities
• Contribute to post-launch stabilization and enablement for any tool transitions or new implementations

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 8+ years of techno-functional experience in a business analyst, IT analyst, operations analyst, or similar role - ideally within a SaaS, tech, or high-growth company environment
• Experience working with SaaS tools, software vendor contracts, or technology procurement processes
• Strong analytical skills: comfortable pulling and interpreting usage data, building cost-benefit comparisons, and synthesizing findings into clear, actionable recommendations
• Excellent written communication - ability to produce well-structured documents for senior stakeholders that are clear, concise, and decision-ready
• Ability to manage multiple concurrent workstreams across different functional owners, keeping track of renewal timelines, open decisions, and action items simultaneously
• Proficiency in Excel or Google Sheets for data analysis, and familiarity with tools like Slack, Google Workspace, Confluence, or similar collaboration platforms

Nice to have

• Familiarity with Lumos, SaaS360, or similar SaaS management or ITAM platforms
• Exposure to GTM tools - CRM (Salesforce/Hubspot), sales engagement, data enrichment, or marketing automation platforms
• Prior involvement in software rationalization, vendor consolidation, or IT spend management programs
• Understanding of how SaaS contracts work: ACV, enterprise license agreements, renewal terms, and usage-based pricing structures
• Experience working in Agile or Scrum environments alongside engineering and product teams

Success Measures

• You’ll have fully ramped on the 100+app portfolio, established working relationships with key BU champions, and begun leading independent discovery calls and app reviews in 3 months 
• You’ll have measurably reduced the “Analysis Required” backlog, with at least 10 apps moved to a clear disposition with documented rationale and stakeholder sign-off. New app request turnaround will be running at 48–72 hours in 6 months 
• You’ll have contributed meaningfully to the 30–50% app reduction target, built a clean and well-maintained SaaS catalog, and established yourself as the go-to resource for GTM tool decisions across the organization in 12 months 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. 

MongoDB is an equal opportunities employer.

The IT Go-to-Market organization builds and operates the technology platforms that power Sales, Marketing, and Revenue Operations. These products enable scalable lead generation, pipeline management, deal execution, and revenue insights across the business.

As a Senior Product Manager on the IT Go-to-Market (GTM) team, you will own internal technology products that support critical GTM capabilities such as CRM platforms, lead-to-quote workflows, sales productivity tools, and marketing automation systems.

You will work closely with Sales, Marketing and RevOps  teams to define product strategy, prioritize initiatives, and deliver solutions that improve seller productivity, accelerate deal execution, and enable data-driven decision-making.

Responsibilities

Product Strategy & Vision

• Define and communicate the product vision and roadmap for GTM technology platforms
• Translate business strategy and operational needs into scalable product capabilities
• Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
• Align product strategy with enterprise architecture, security, and platform standards

Product Lifecycle Ownership

• Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
• Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
• Use user feedback and data insights to refine priorities and improve the product experience

Stakeholder Engagement

• Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
• Represent the voice of the user, ensuring solutions address real operational challenges
• Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
• Build strong partnerships with engineering teams, architects, and external vendors

Roadmap & Delivery

• Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
• Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
• Balance new feature development with platform improvements and technical debt
• Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders

Adoption & Change Management

• Partner with enablement and change management teams to drive adoption of new GTM capabilities
• Communicate product changes and new features across impacted teams
• Monitor KPIs and support incident or problem management when issues arise

Requirements

• 10+ years of experience in product management, ideally supporting enterprise or internal technology platforms
• Experience working with Go-to-Market systems such as CRM platforms, marketing automation tools, or lead-to-quote workflows
• Strong ability to translate business needs into clear product strategy, requirements, and roadmap priorities
• Experience working closely with engineering teams in Agile delivery environments
• Strong stakeholder management skills across business and technical teams
• Technical fluency in enterprise systems, integrations, and SaaS platforms
• Excellent communication skills with the ability to explain complex technical and business concepts to diverse audiences
• Experience with Salesforce or comparable CRM platforms.
• Familiarity with AI-enabled GTM workflows or automation tools
• Experience using product metrics and analytics to guide decisions
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273386451

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About the Role

We are looking for a Staff Integration Engineer (Workato & API Integration) to join our GTMTech team. This strategic role will lead the design, implementation, and governance of enterprise-grade integrations that power our core business processes across GTM systems, with a primary focus on Workato-based integrations and modern API management patterns.

You will own the architecture for critical integration domains such as Quote-to-Cash and other high-impact GTMTech programs, ensuring our integration landscape is scalable, secure, observable, and aligned with best practices for event-driven and API-first designs. You will partner with engineering, architecture, security, and business stakeholders to define standards, mentor other integration engineers, and drive continuous improvement in how we connect systems and data.

The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI.

Key Responsibilities

• Lead the end-to-end architecture, design, and implementation of Workato-based integrations and APIs across GTM systems (e.g., Salesforce, NetSuite, HRIS, Google Workspace) with a focus on scalability, reliability, and security
• Define and evolve integration standards, patterns, and best practices, including canonical integration patterns, error-handling strategies, observability, and operational runbooks
• Design and review complex, event-driven integration workflows leveraging technologies such as Kafka or equivalent messaging platforms, ensuring robust handling of topics, producers/consumers, durability, and retry mechanisms
• Drive API-first and MCP-native design for GTM integrations, leveraging RESTful APIs alongside MCP-based interfaces and AI-driven services, including robust authentication and authorization (OAuth2, JWT), versioning, lifecycle management, and integration with API management platforms such as Apigee or similar
• Translate ambiguous, cross-functional business requirements into well-structured technical designs, evaluating multiple solution approaches and recommending the best fit for scalability, extensibility, and long-term maintainability.
• Provide technical leadership and mentorship to other integration engineers—coaching on Workato concepts (callable recipes, event streams, task optimization), API design, and integration patterns, and performing design and code reviews
• Partner closely with GTM, Finance, Data, and Security teams to align integration designs with data governance, compliance, and audit requirements, including CI/CD practices and environment strategies for Workato and associated services
• Establish and enforce non-functional requirements (NFRs) for integrations (performance, resiliency, observability, security), and ensure they are met through design, testing, and monitoring
• Troubleshoot and resolve complex issues spanning multiple systems and environments by performing deep root-cause analysis and driving long-term corrective actions in partnership with system owners
• Conduct POCs to validate technology or pattern choices (e.g., new Workato features, API capabilities, event streaming approaches) and guide the team on when and how to adopt them
• Participate in and help mature the on-call and support rotation for integrations, ensuring robust incident response, escalation, and communication practices
• Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—while driving high standards for technical excellence and operational rigor within GTMTech.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with 10+ years of enterprise integration experience, including significant time in lead/architect roles
• At least 5 years of hands-on experience designing and delivering complex, enterprise-grade integration solutions using Workato, with deep understanding of the platform beyond low-code/no-code capabilities (e.g., advanced recipes, callable recipes, event streams, Workato SDK, task optimization, governance)
• Strong experience operating Workato in production at scale, including environment strategy, deployment automation, observability and monitoring, logging, and robust debugging in multi-system landscapes
• Solid understanding of event-driven architectures and messaging technologies such as Kafka or equivalents, including topics, producers/consumers, message durability, failure handling, and retry strategies
• Proficient with Workato connectors (including but not limited to Salesforce, NetSuite, HRIS, and Google Workspace), coupled with strong scripting skills (e.g., Python or Ruby) for advanced transformations and custom logic when required
• Demonstrated experience defining and enforcing integration standards, patterns, and NFRs across teams, including performance, scalability, security, and operability benchmarks
• Excellent analysis and system design capabilities, with a focus on system interactions, data flows, scalability, performance, and mapping complex business requirements into elegant, maintainable technical solutions
• Strong troubleshooting skills across diverse technologies and environments, with the ability to quickly isolate issues and drive cross-functional teams toward resolution
• Ability to mentor and upskill teammates, lead design and architecture reviews, and influence stakeholders through clear communication and well-reasoned recommendations
• Comfortable working in a fast-paced, highly collaborative, and hybrid environment, and open to occasional travel as needed for key workshops or stakeholder engagements.

Success Measures

In 3 months, you will have:

• Gained a deep understanding of the GTMTech integration landscape, including key Workato recipes, APIs, and event streams across Quote-to-Cash and adjacent domains
• Ownership of at least one critical integration domain, stabilizing existing integrations and addressing high-priority issues or technical debt.

In 6 months, you will have:

• Designed and delivered high-quality, scalable integration solutions (recipes/flows and APIs) for key GTMTech initiatives, with measurable improvements in reliability, performance, and observability
• Established or refined integration standards and NFR guidelines (including SLAs/SLOs, error-handling patterns, and monitoring dashboards) and gained adoption across the GTMTech integration team
• Led design reviews and architecture discussions for new integration initiatives, ensuring alignment with event-driven and API-first strategies and influencing technology choices where appropriate.

In 12 months and beyond, you will have:

• Become the go-to integration and API architecture leader for GTMTech, recognized for your ability to decompose complex business problems into scalable integration designs and to guide teams toward high-quality implementations
• Demonstrated a track record of proactively identifying integration risks, performance bottlenecks, and architectural gaps, and leading cross-functional efforts to address them with durable solutions
• Played a central role in elevating the overall maturity of GTMTech integrations—improving uptime, reducing incidents, shortening time-to-recovery, and increasing development velocity through better tooling, patterns, and governance
• Championed MongoDB’s culture principles within GTMTech, mentoring engineers, shaping interview and hiring standards for integration roles, and contributing to a high-performing, inclusive team culture

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

Role Overview

We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform.

What you’ll do

• Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations
• Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions
• Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support
• Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment
• Drive strong engineering practices across code quality, documentation, release management, and platform governance
• Identify opportunities to improve system performance, simplify architecture, reduce technical debt, and strengthen the overall Salesforce operating model
• Troubleshoot complex technical and production issues and deliver sustainable, long-term fixes
• Stay current with Salesforce platform capabilities, engineering best practices, and emerging technologies, and apply them thoughtfully to improve delivery quality
• Leverage AI-powered engineering tools such as GitHub Copilot, Agentforce, Claude Code, Cursor, and similar capabilities to improve productivity, code quality, troubleshooting and documentation, while using sound judgment around security, privacy, and responsible AI usage

Responsibilities

• Develop, test, document, and deploy high-quality Salesforce solutions aligned with business needs and engineering best practices
• Support enhancements, break/fix issues, and ongoing maintenance across Salesforce applications and related integrations
• Investigate technical and integration issues and work closely with development, operations, admin, and business teams to resolve them effectively
• Communicate clearly with stakeholders and teammates on delivery status, technical challenges, and solution options
• Manage multiple priorities effectively while ensuring high-quality and timely delivery
• Research new platform capabilities, prototypes, and engineering approaches that can improve the Salesforce ecosystem
• Provide mentorship and technical guidance to junior engineers and administrators where needed
• Build strong working relationships across teams and contribute positively to a culture of ownership, collaboration, and continuous improvement

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 9+ years of experience in Salesforce development and enterprise application engineering
• Strong hands-on experience with Apex, Lightning Web Components (LWC), JavaScript, Flows, SOQL, APIs, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, declarative automation, integration patterns, and scalable solution design
• Experience with CI/CD, deployment processes, code refactoring, and performance optimization in Salesforce environments
• Experience integrating Salesforce with enterprise systems using APIs, ETL tools, and automation platforms
• Salesforce Platform Developer II certification strongly preferred; additional certifications such as JavaScript Developer, Advanced Administrator, Application Architect, or System Architect are a plus
• Good understanding of AI-powered and agentic development tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them effectively to improve productivity, troubleshooting, documentation, and solution delivery

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and current implementations by working closely with senior engineers and stakeholders
• In 6 months, you will: Successfully deliver one or more critical Salesforce initiatives and establish yourself as a trusted technical contributor within the Sales Apps team
• In 12 months, you will: Become a go-to engineer for key Salesforce solutions, build strong cross-functional partnerships, and contribute meaningfully to the scalability, quality, and long-term evolution of the CRM platform

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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