This role is responsible for supporting core general ledger accounting activities, with a focus on ensuring accurate and timely financial close processes, account reconciliations, and financial analysis. The position involves ownership of intercompany accounting, monitoring variances, and maintaining compliance with accounting standards (US GAAP).

Key Responsibilities:

• Prepare and review journal entries for the month end and year end close process
• Ownership and reconciliation of various intercompany relationships
• Prepare and review balance sheet account reconciliations for monthly compliance
• Analyze variances and trends within certain accounts, cost centers, and entities
• Support AP, Financial Reporting, Tax, and Regulatory colleagues with requests
• Assist with external audit requests
• Work cross-functionally with colleagues in Treasury, Finance, Internal Audit, and Business
• Design and documentation of procedures
• Identify and implement process improvements
• Work on and lead projects as required
• Coach and review work of more junior staff
• Some overtime will be required

Qualifications:

• Fluent in English
• Bachelor's degree in Accounting or Finance required
• 4+ years of financial accounting experience preferred
• CPA, Public Accounting, or large company experience preferred but not required
• Strong familiarity with US GAAP
• Proven experience with large ERP and/or Settlement systems, Oracle Cloud / a plus
• International accounting experience preferred
• Strong analytical skills, organizational, and problem solving skills
• Excellent written and verbal communication skills
• Solid systems skills including advanced Excel and Word.
• Experience working in a complex multi-currency accounting environment / a plus
• Capacity to manage multiple priorities and work in a fast-paced environment
• Familiarity with AI-driven tools, automation, or emerging technologies in finance / a plus

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• Hybrid schedule with 2 in the office per week.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• Morning shift 8:00 a.m-5:00pm; with flexibility

Apply now if you’re ready to unleash your potential.

Este rol es responsable de apoyar las actividades clave de contabilidad del libro mayor general, con un enfoque en garantizar procesos de cierre financiero precisos y oportunos, conciliaciones de cuentas y análisis financiero. La posición implica la gestión de la contabilidad intercompañía, el monitoreo de variaciones y el cumplimiento de las normas contables (US GAAP).

Responsabilidades Clave:

• Preparar y revisar asientos contables para el cierre mensual y anual
• Gestionar y conciliar diversas relaciones intercompañía
• Preparar y revisar conciliaciones de cuentas de balance para el cumplimiento mensual
• Analizar variaciones y tendencias dentro de ciertas cuentas, centros de costos y entidades
• Brindar soporte a colegas de AP (Cuentas por Pagar), Reportes Financieros, Impuestos y Regulatorio
• Asistir en solicitudes de auditoría externa
• Trabajar de manera transversal con equipos de Tesorería, Finanzas, Auditoría Interna y Negocio
• Diseñar y documentar procedimientos
• Identificar e implementar mejoras de procesos
• Trabajar en proyectos y liderarlos según sea requerido
• Capacitar y revisar el trabajo de personal más junior
• Se requerirán horas extra en ocasiones

Requisitos:

• Inglés fluido
• Licenciatura en Contabilidad o Finanzas requerida
• Más de 4 años de experiencia en contabilidad financiera (preferido)
• CPA, experiencia en firma contable (Public Accounting) o en empresas grandes (preferido, pero no requerido)
• Sólido conocimiento de US GAAP
• Experiencia comprobada con sistemas ERP grandes y/o sistemas de liquidación, Oracle Cloud (deseable)
• Experiencia en contabilidad internacional (preferido)
• Fuertes habilidades analíticas, organizativas y de resolución de problemas
• Excelentes habilidades de comunicación escrita y verbal
• Sólidas habilidades en sistemas, incluyendo Excel avanzado y Word
• Experiencia trabajando en entornos contables complejos con múltiples monedas (deseable)
• Capacidad para gestionar múltiples prioridades y trabajar en un entorno dinámico
• Familiaridad con herramientas impulsadas por IA, automatización o tecnologías emergentes en finanzas (deseable)

Sobre Convera:
Convera es la empresa de pagos transfronterizos B2B no bancaria más grande del mundo. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas de pago para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a capturar más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que aportamos a nuestros clientes, lo que convierte a Convera en un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, ya que estamos construyendo nuestro equipo con personas orientadas al crecimiento y resultados, que buscan avanzar rápidamente en un entorno innovador.

Como una empresa verdaderamente global con colaboradores en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:
• Salario competitivo en el mercado
• Grandes oportunidades de crecimiento y desarrollo profesional en una organización global
• Modalidad híbrida con 2 días presenciales a la semana
• Excelente paquete de seguros (salud, discapacidad, vida)
• Feriados pagos, vacaciones y políticas de licencia para eventos de vida (maternidad, paternidad, adopción)
• Oportunidades de voluntariado pagadas (5 días al año)
• Horario matutino 8:00 a.m-5:00pm; hay flexibilidad

Aplica ahora si estás listo(a) para liberar tu potencial.

This position focuses on general ledger accounting and financial close activities, including preparing journal entries, reconciling accounts, analyzing financial data, and supporting audits. The role also involves collaboration across multiple finance-related teams and contributing to process improvements and projects.

Esta posición se enfoca en la contabilidad del libro mayor general y en las actividades de cierre financiero, incluyendo la preparación de asientos contables, conciliación de cuentas, análisis de datos financieros y apoyo en auditorías. El rol también implica colaboración con múltiples equipos relacionados con finanzas y contribución a mejoras de procesos y proyectos.

Responsabilidades Clave:

Preparar y revisar asientos contables para el cierre mensual y anual
Gestionar y conciliar diversas relaciones intercompañía

• Preparar y revisar conciliaciones de cuentas de balance para cumplimientomensual
• Analizar variaciones y tendencias dentro de ciertas cuentas, centros de costos y entidades
• Brindar soporte a colegas de AP (Cuentas por Pagar), Reportes Financieros,
• Impuestos y Regulatorio
• Asistir en solicitudes de auditoría externa
• Trabajar de manera transversal con equipos de Tesorería, Finanzas, Auditoría Interna y Negocio
• Diseñar y documentar procedimientos
• Identificar e implementar mejoras de procesos
• Trabajar en proyectos y liderarlos según sea requerido
• Se requerirán horas extra en ocasiones

Requisitos:

• Inglés fluido
• Licenciatura en Contabilidad o campo relacionado requerida
• Más de 2 años de experiencia en contabilidad de libro mayor (preferido)
• Conocimiento de US GAAP (preferido)
• Fuertes habilidades analíticas, organizativas y de resolución de problemas
• Sólidas habilidades de comunicación escrita y verbal
• Manejo de herramientas como Excel y Word
• Experiencia en entornos contables complejos con múltiples monedas (deseable)
• Capacidad para gestionar múltiples prioridades y trabajar en un entorno dinámico
• Familiaridad con herramientas impulsadas por IA, automatización o tecnologías emergentes en finanzas (deseable)

Sobre Convera:
Convera es la empresa de pagos transfronterizos B2B no bancaria más grande del mundo. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas de pago para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a capturar más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que aportamos a nuestros clientes, lo que convierte a Convera en un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, ya que estamos construyendo nuestro equipo con personas orientadas al crecimiento y resultados, que buscan avanzar rápidamente en un entorno innovador.

Como una empresa verdaderamente global con colaboradores en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:
• Salario competitivo en el mercado
• Grandes oportunidades de crecimiento y desarrollo profesional en una organización global
• Modalidad híbrida con 2 días presenciales a la semana
• Excelente paquete de seguros (salud, discapacidad, vida)
• Feriados pagos, vacaciones y políticas de licencia para eventos de vida (maternidad, paternidad, adopción)
• Oportunidades de voluntariado pagadas (5 días al año)
• Horario matutino 8:00 a.m-5:00pm; hay flexibilidad

Aplica ahora si estás listo(a) para liberar tu potencial.

El Gerente de Contabilidad es un líder práctico responsable de supervisar las funciones clave de contabilidad en un entorno de equipo pequeño y dinámico. Este rol requiere un equilibrio entre liderazgo y ejecución, con participación directa en las actividades contables diarias y mejoras de procesos. El Gerente de Contabilidad colabora estrechamente con la alta dirección, otros equipos contables y equipos multifuncionales para garantizar la precisión financiera y apoyar la toma de decisiones del negocio.

Responsabilidades Clave:

• Garantizar que los asientos contables para el cierre mensual y anual sean oportunos y precisos
• Gestionar y conciliar diversas relaciones intercompañía
• Revisar conciliaciones de cuentas de balance para el cumplimiento mensual
• Monitorear y analizar variaciones y tendencias dentro de ciertas cuentas, centros de costos y entidades
• Brindar soporte a colegas de AP (Cuentas por Pagar), Reportes Financieros, Impuestos y Regulatorio
• Asistir en solicitudes de auditoría externa
• Trabajar de manera transversal con equipos de Tesorería, Finanzas, Auditoría Interna y Negocio
• Diseñar y documentar procedimientos
• Identificar e impulsar mejoras y optimización de procesos
• Trabajar en proyectos y liderarlos según sea requerido
• Supervisar, mentorizar y desarrollar al equipo; brindar retroalimentación, establecer objetivos y actuar como modelo de los valores de la empresa
• Se requerirán horas extra en ocasiones

Requisitos:

• Inglés fluido
• Licenciatura en Contabilidad o Finanzas
• Más de 8 años de experiencia progresiva en contabilidad financiera
• Experiencia previa gestionando o supervisando personal
• CPA, experiencia en firma contable (Public Accounting) o en empresas grandes (preferido)
• Fuerte conocimiento de US GAAP
• Experiencia comprobada con sistemas ERP grandes y/o sistemas de liquidación, Oracle Cloud (deseable)
• Experiencia en contabilidad internacional (preferido)
• Habilidades analíticas avanzadas, organizativas y de resolución de problemas
• Alta atención al detalle y precisión
• Excelentes habilidades de comunicación escrita y verbal
• Sólidas habilidades en sistemas, incluyendo Excel avanzado y Word
• Experiencia en entornos contables complejos con múltiples monedas (deseable)
• Capacidad para gestionar múltiples prioridades y plazos en un entorno dinámico
• Familiaridad con herramientas impulsadas por IA, automatización o tecnologías emergentes en finanzas (deseable)

Sobre Convera:
Convera es la empresa de pagos transfronterizos B2B no bancaria más grande del mundo. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas de pago para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a capturar más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que aportamos a nuestros clientes, lo que convierte a Convera en un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, ya que estamos construyendo nuestro equipo con personas orientadas al crecimiento y resultados, que buscan avanzar rápidamente en un entorno innovador.

Como una empresa verdaderamente global con colaboradores en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:
• Salario competitivo en el mercado
• Grandes oportunidades de crecimiento y desarrollo profesional en una organización global
• Modalidad híbrida con 2 días presenciales a la semana
• Excelente paquete de seguros (salud, discapacidad, vida)
• Feriados pagos, vacaciones y políticas de licencia para eventos de vida (maternidad, paternidad, adopción)
• Oportunidades de voluntariado pagadas (5 días al año)
• Horario matutino 8:00 a.m-5:00pm; hay flexibilidad

Aplica ahora si estás listo(a) para liberar tu potencial.

Job Title: Lead Data Engineer

Key Skills: Snowflake, Azure Databricks, DBT, Terraform, SQL, ETL/ELT, Azure Cloud, CI/CD, Data Migration, Data Architecture

Experience: +8 YOE. 

Location Costa Rica

Mode: Remote 

We at Coforge are hiring Position (#20978) with the following skill set. 

Key Responsibilities 

• Lead and mentor a team of data engineers, ensuring best practices and high-quality deliverables.
  
• Own and drive the end-to-end migration strategy from Snowflake on AWS to Azure Databricks and DBT.
  
• Architect and oversee scalable, secure, and reliable data pipelines and infrastructure in Azure.
  
• Design and implement Infrastructure-as-Code solutions using Terraform and manage CI/CD workflows.
  
• Collaborate with cross-functional stakeholders to align data initiatives with business and technical goals.

Required Skills & Qualifications 

• 8+ years of experience in Data Engineering, including leadership or technical lead experience.
• Strong hands-on expertise with Snowflake, Azure Databricks, and DBT.
• Deep experience with Terraform and cloud infrastructure automation.
• Proven experience leading large-scale cloud data migration projects, preferably AWS to Azure.
• Advanced proficiency in SQL, data modeling, and ETL/ELT frameworks.
• Strong understanding of scalable data architecture and performance optimization.
• Experience with CI/CD pipelines and Git-based version control.
• Mandatory experience within the insurance industry and knowledge of insurance data domains.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to work effectively in fast-paced and collaborative environments.

Preferred Skills: 

• Experience with data governance and observability frameworks.
• Knowledge of security and compliance standards related to insurance or financial data.
• Familiarity with Kafka, Event Hubs, or real-time data processing solutions.
• Experience designing lakehouse architectures and cost-optimization strategies.
• Exposure to multi-cloud environments and advanced automation practices.

Posted On: 8-05-26 

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. 

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences. 

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required

What you'll need:

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills (advanced level required)
• Effective time management and prioritization abilities
• Professional, approachable demeanor under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI

We are looking for a Quote Support Advisor-Americas to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Quote Support Manager-Americas. Working collaboratively with Go-To-Market teams, the Quote Support Advisor supports Sales by ensuring appropriate quote structure and providing guidance with a focus on financial and revenue compliance. Our ideal candidate is a high-energy, team-first, value-add business partner who thrives in a fast-paced, ever-changing environment.

What you’ll do (Role Expectations)

• Be a ‘Subject Matter Expert’ on Salesforce CPQ, quote and deal process
• Collaborate with Deal Desk, Legal, Finance, Product, Pricing, and Sales to drive deal accuracy and efficiency through sales process
• Assist and guide Sales on sku/product configuration, quote structuring, standard corporate, financial, and sales policies
• Cultivate internal relationships at all levels of your coverage
• User acceptance testing when new quote processes and/or system functionality are implemented

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Demonstrated experience working cross-functionally with Go-To Market and System Support teams
• 3+ years experience in a Sales Operations Support, Quote Support or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid  #LI-DS9

We are looking for a Quote Support Manager to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Director, Global Deal Operations. The Quote Support Manager will support Sales and the deal process while managing the Quote Support team, ensuring successful execution of the quote process with adherence to strategy, commitments, and goals, as well as compliance with policies and procedures. You’ll be responsible for leading and developing an efficient and productive team while supporting the Sales organization.

What you’ll do (Role Expectations)

• Provide day to day leadership, providing guidance to a team of analysts on decision making and critical thinking, supporting the business in achieving long term goals
• Subject Matter Expert on your team’s activities and responsibilities and serve as an escalation point on Quote-To-Order processes, identifying cause, and ensuring appropriate resource(s) are engaged for resolution
• Partner with peer organizations and leadership to drive global best practices, refine policies, strategies, and processes
• Leverage reporting and analytics to mitigate potential contract and order issues as well as for measuring the team’s key performance indicators
• Work with your team members to create goals that support their career development objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated lead or management experience
• 5+ years experience in a Deal Desk, Sales Operations Support, Quote Support, or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual; able to explain complex 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid #LI-CostaRica  #LI-DS9

What is the Role

What You Will Be Doing

• Support the planning and execution of multiple strategic projects, building and owning timelines ensuring dependencies are clearly tracked
• Maintain project plans, documentation, and tracking tools to keep initiatives organized and on schedule
• Collaborate with cross-functional teams to ensure alignment and smooth execution of initiatives
• Help drive day-to-day execution of programs by following up on action items, managing timelines, and identifying risks when needed
• Translate high-level ideas or loosely defined initiatives into clear plans, timelines, and actionable tasks
• Adapt quickly to changing priorities, helping teams stay focused and aligned as plans evolve
• Find opportunities to improve workflows, coordination, and efficiency across teams
• Support team member communication by preparing updates, coordinating meetings, and documenting key decisions
• Help remove blockers by coordinating across teams and ensuring next steps are clear

What You Bring Along

• Previous experience managing cross functional projects in a marketing organization
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfort working cross-functionally with distributed teams, and the ability to build strong working relationships with them
• Excellent, proactive communication skills with an ability to lead meetings and drive alignment
• A love for process and an understanding of how to map out team processes/timelines, improve upon them, and iterate.
• Familiarity with project management tools (e.g., Workfront or similar platforms)
• 3–6 years of experience in project or program management

About the Role

The Product Support Representative is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures. This role emphasizes troubleshooting issues, providing proactive solutions, and ensuring customer satisfaction. Successful representatives will leverage product knowledge, communication skills, and available tools to resolve inquiries efficiently, meet performance metrics, and contribute to a collaborative team environment. 

Your Area of Focus 

• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries, utilizing skills to identify and address root causes of issues demonstrating effective troubleshooting skills.
• Communicate effectively with customers through phone, email and chat, asking targeted questions to gain a full understanding of their concerns and ensuring clarity and understanding. 
• Acknowledge and resolve customer inquiries by demonstrating active listening, understanding their concerns, and delivering tailored solutions that address their needs effectively.
• Gain and maintain in-depth knowledge of Tebra products, tools, and resources to guide customers effectively. 
• Document and maintain detailed records of customer interactions, transactions, comments, and complaints for effective issue tracking.
• Collaborate and communicate with team members and leadership to resolve complex or recurring issues and coordinate with colleagues as necessary.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. 
• Ensure customer satisfaction and provide professional customer support.
• Contribute to a culture of continuous improvement by identifying and advocating for process and tool enhancements.

Professional Qualifications

• Minimum of 12 months experience in Customer Support, preferably in SaaS or software/cloud-based environments.
• U.S. healthcare and /or U.S. healthcare billing experience is highly desired.
• Demonstrated ability to troubleshoot and resolve technical issues independently and effectively.
• Proven ability to remain calm, resourceful, and empathetic under pressure or in challenging customer interactions.
• Strong verbal and written English communication skills, with a focus on clarity and customer understanding.
• High school diploma, general education degree, or equivalent.
• Proficiency in multitasking by handling multiple conversations, systems, and tasks simultaneously while maintaining high-quality performance.
• Typing speed and accuracy sufficient to capture detailed notes and engage in real-time communication with customers effectively.
• Strong soft skills, including active listening, adaptability, and the ability to understand and respond to customer emotions effectively, contributing to a positive customer experience.
• Proficiency in using customer support tools, ticketing systems, and software applications.
• Strong initiative and performance-driven, with a track record or meeting or exceeding performance metrics.
• Team player with the ability to collaborate effectively while maintaining individual accountability.
• Desirable: Experience working in technical support or working with cloud-based software solutions. 

(For Recruiter use only) #LI-EH1 #LI-Hybrid 

Customer Success Manager - Description

Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.

Responsibilities

• Responsible for overall client satisfaction and retention.
• Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.
• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.
• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.
• Lead client calls and communications. Ensure and manage to outcomes and follow-ups.
• Manage client budget and forecast processes.
• Ensure compliance with SLAs.
• Promote and pursue client collections, when necessary.
• When issues are identified, work with team members to develop solutions and client communication. Escalate any major client issues, bringing in senior management as appropriate. 

Required Experience

• BS or BA degree, preferably in Marketing or Business
• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value
• Excellent communications skills and relationship skills
• Strong business acumen with natural aptitude for identifying risks and opportunities.
• Self-driven with the energy and resilience to perform consistently at a high level
• Proficient in MS Office: Excel, PowerPoint, and Word

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are looking for a highly skilled DevOps Tools Support Engineer to administer, support, and enhance our internal engineering platforms—Atlassian Jira, Atlassian Confluence, GitLab, Perforce and Code Collaborator. The ideal candidate will ensure these systems are secure, stable, scalable, and well‑integrated across the enterprise, while providing technical support to development, QA, and IT teams.

Responsibilities and Duties

• Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations;
• Manage Confluence spaces, permissions, templates, macros, and indexing;
• Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies;
• Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization;
• Manage Code Collaborator review workflows, SCM integrations, and user access;
• Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance;
• Handle incident response, root cause analysis (RCA), and preventive actions;
• Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required;
• Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles;
• Ensure adherence to organizational security and compliance standards;
• Plan, execute, and document version upgrades, backup/restore tests, and system migrations;
• Conduct post‑upgrade validation, performance checks, and regression testing;
• Maintain high availability, reliability, and performance tuning for all services;
• Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles;
• Define governance standards for project structure, branching models, permissions, and naming conventions;
• Educate teams on best practices and tool usage.

Essential Skills

• Experience supporting or administering DevOps/ALM platforms;
• Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator;
• Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls);
• Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning);
• Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines.

Highly Desirable Skills

• Knowledge of GitLab runner autoscaling or Kubernetes‑based runners;
• Perforce proxy/broker configuration and large‑binary workflow optimization;
• Exposure to compliance frameworks (SOC2, ISO27001, ITGC);
• Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Project Description

We are looking for an experienced Data Engineer with deep expertise in Databricks to join our advanced analytics and data engineering team. The ideal candidate will play a key role in designing, building, and optimizing large-scale data solutions on the Databricks platform, supporting business intelligence, advanced analytics, and machine learning initiatives. You will collaborate with cross-functional teams to deliver robust, scalable, and high-performance data pipelines and architectures.

Technologies

• Databricks (including Spark, Delta Lake, MLflow)
• Python/Scala
• SQL
• ETL concepts
• Distributed data processing
• Data warehousing
• Cloud Platforms & Storage

What You'll Do

• Lead the design, development, and deployment of scalable data pipelines and ETL processes using Databricks (Spark, Delta Lake, MLflow);
• Architect and implement data lakehouse solutions, ensuring data quality, governance, and security;
• Optimize data workflows for performance and cost efficiency on Databricks and cloud platforms (Azure, AWS, or GCP);
• Collaborate with data scientists, analysts, and business stakeholders to understand data requirements and deliver actionable insights;
• Mentor and guide junior engineers, promoting best practices in data engineering and Databricks usage;
• Develop and maintain documentation, data models, and technical standards;
• Monitor, troubleshoot, and resolve issues in production data pipelines and environments;
• Stay current with emerging trends and technologies in data engineering and Databricks ecosystem;

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field;
• 5+ years of experience in data engineering, with at least 2 years of hands-on experience with Databricks (including Spark, Delta Lake, and MLflow);
• Strong proficiency in Python and/or Scala for data processing;
• Deep understanding of distributed data processing, data warehousing, and ETL concepts;
• Experience with cloud data platforms (Azure Data Lake, AWS S3, or Google Cloud Storage);
• Solid knowledge of SQL and experience with large-scale relational and NoSQL databases;
• Familiarity with CI/CD, DevOps, and infrastructure-as-code practices for data engineering;
• Experience with data governance, security, and compliance in cloud environments;
• Excellent problem-solving, communication, and leadership skills;
• English: Upper Intermediate level or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Sep 25, 2025 12:50

Smartsheet is seeking a dedicated, experienced Third Party Risk Management (TPRM) Senior Analyst to join our Risk team. This is a high-visibility, cross-functional role that requires sustained focus and ownership; you will be a primary point of contact for vendor risk across the organization, interfacing regularly with cross-functional teams (Legal, Procurement, Privacy, and Information Security) as well as system owners.

This role is a meaningful commitment. You will own a portfolio of vendor assessments and help drive program maturity. We are looking for someone who brings deep focus and genuine investment to this work, the kind of professional who sees TPRM not as a checkbox function but as a critical enabler of trust for a global SaaS platform.

You will report to the Third Party Risk Integration Manager located in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.

^{You Will}

• Lead end-to-end Third Party Risk Assessments for new and existing vendors, including vendor tiering, scoping, questionnaire management, and findings documentation.
• Own the ongoing monitoring and tracking of vendor risk across Smartsheet's third-party portfolio, ensuring timely follow-up on remediation activities and risk acceptance decisions.
• Evaluate vendor security documentation including SOC 2 reports, penetration testing results, ISO certifications, and other control attestations — and translate findings into clear, actionable risk summaries for stakeholders.
• Drive process improvement initiatives within the TPRM program, identifying opportunities to scale and mature the program through better tooling, automation, and workflow design.
• Collaborate cross-functionally with Legal, Procurement, Information Security, Privacy, and business stakeholders to ensure vendor risk considerations are embedded in sourcing and renewal decisions.
• Leverage AI tools (including Claude and Microsoft Copilot) to increase efficiency in vendor reviews and documentation — while applying sound judgment to review, validate, and take accountability for AI-generated outputs.
• Contribute to broader risk program activities including risk reporting, policy review, and program documentation as part of a lean, high-performing Risk team.
• Support the development of TPRM metrics and reporting to provide leadership with meaningful visibility into the organization's third-party risk exposure.
• Other job duties as assigned

You have

• 5+ years of experience in third party risk management, vendor risk, GRC, information security, audit, or compliance — with direct experience conducting vendor or third-party risk assessments.
• Practical knowledge of one or more risk or regulatory frameworks such as NIST, ISO 27001, COSO, COBIT, AICPA SOC/TSP, PCI DSS, or similar.
• Familiarity with vendor security questionnaire frameworks, including SIG (Shared Assessments) and/or CSA CAIQ.
• Demonstrated ability to review and interpret SOC 2 reports, penetration testing summaries, and other vendor security attestations.
• Experience working in cross-functional environments involving Legal, Procurement, and/or Engineering stakeholders.
• Strong written and verbal communication skills in English, with the ability to translate technical risk findings into clear business language.
• Effective critical thinking and judgment — able to assess risk materiality, prioritize competing demands, and escalate appropriately.
• Comfort working with and evaluating AI-generated content, with a clear understanding of the need to verify outputs before relying on them in risk decisions.
• Adaptability to evolving regulatory requirements and a genuine interest in staying current on the third-party risk landscape.

Nice to have

• Experience with vendor risk management platforms such as AuditBoard, Archer, OneTrust, ServiceNow GRC, Vanta, or Coupa.
• Background in SaaS, cloud, or technology company environments.
• Familiarity with AI-assisted workflows in a GRC or compliance context.
• Experience supporting or contributing to audit processes (e.g., SOC 2, ISO 27001, BARR).
• Relevant certifications such as CISA, CRISC, CTPRP, or equivalent.
• Experience with operational risk across multiple business units, legal entities, or jurisdictions.

Teleworking options from any registered location in Costa Rica (role specific)

About the Role

We’re looking for a highly organized and proactive Executive Assistant to support the Executive Leadership Team. You’ll manage day-to-day operations for ~8 executives, including scheduling, travel, and expenses, while also providing backup support to the CEO’s office.

This role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and can confidently manage multiple priorities with minimal oversight.

What You’ll Do

• Manage complex calendars across multiple time zones
• Coordinate internal and external meetings, ensuring alignment across stakeholders
• Plan and execute domestic and international travel end-to-end
• Prepare and track expense reports in partnership with Finance
• Provide backup support for the CEO’s office during peak periods
• Support executive meetings, off-sites, and team events
• Draft professional communication (email, Slack) and handle sensitive information with discretion
• Identify and improve processes to make executive support more efficient

What You Bring

• 5+ years of experience in executive or administrative support
• Experience supporting multiple senior stakeholders (ideally 4+ at once)
• Strong organizational skills and attention to detail
• Ability to prioritize and manage competing demands in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with tools like Outlook and expense systems (e.g., Concur)
• A proactive mindset — you don’t wait to be asked

What Success Looks Like

• Quickly build trust with executives and manage their day-to-day operations independently
• Anticipate conflicts and solve problems before they escalate
• Deliver high-quality, accurate work with minimal oversight
• Become a reliable, go-to partner for executive support

Why Join Us

This is a high-impact role where you’ll work closely with senior leaders across multiple regions and play a key role in keeping executive operations running smoothly. You’ll have the opportunity to take ownership, operate with autonomy, and contribute to improving how the Executive team works.

You’ll be part of a fast-paced, collaborative, and global environment with strong exposure to executive-level decision-making.

Benefits

• Market Leading Compensation Package
• Wellness Programs to Support Health and Wellbeing
• Working with the latest tools and technologies in a fast-paced environment
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities

About the Role

We’re looking for a highly organized and proactive Executive Assistant to support the Executive Leadership Team. You’ll manage day-to-day operations for ~8 executives, including scheduling, travel, and expenses, while also providing backup support to the CEO’s office.

This role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and can confidently manage multiple priorities with minimal oversight.

What You’ll Do

• Manage complex calendars across multiple time zones
• Coordinate internal and external meetings, ensuring alignment across stakeholders
• Plan and execute domestic and international travel end-to-end
• Prepare and track expense reports in partnership with Finance
• Provide backup support for the CEO’s office during peak periods
• Support executive meetings, off-sites, and team events
• Draft professional communication (email, Slack) and handle sensitive information with discretion
• Identify and improve processes to make executive support more efficient

What You Bring

• 5+ years of experience in executive or administrative support
• Experience supporting multiple senior stakeholders (ideally 4+ at once)
• Strong organizational skills and attention to detail
• Ability to prioritize and manage competing demands in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with tools like Outlook and expense systems (e.g., Concur)
• A proactive mindset — you don’t wait to be asked

What Success Looks Like

• Quickly build trust with executives and manage their day-to-day operations independently
• Anticipate conflicts and solve problems before they escalate
• Deliver high-quality, accurate work with minimal oversight
• Become a reliable, go-to partner for executive support

Why Join Us

This is a high-impact role where you’ll work closely with senior leaders across multiple regions and play a key role in keeping executive operations running smoothly. You’ll have the opportunity to take ownership, operate with autonomy, and contribute to improving how the Executive team works.

You’ll be part of a fast-paced, collaborative, and global environment with strong exposure to executive-level decision-making.

Benefits

• Market Leading Compensation Package
• Wellness Programs to Support Health and Wellbeing
• Working with the latest tools and technologies in a fast-paced environment
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities

About the Role

We’re looking for a highly organized and proactive Executive Assistant to support the Executive Leadership Team. You’ll manage day-to-day operations for ~8 executives, including scheduling, travel, and expenses, while also providing backup support to the CEO’s office.

This role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and can confidently manage multiple priorities with minimal oversight.

What You’ll Do

• Manage complex calendars across multiple time zones
• Coordinate internal and external meetings, ensuring alignment across stakeholders
• Plan and execute domestic and international travel end-to-end
• Prepare and track expense reports in partnership with Finance
• Provide backup support for the CEO’s office during peak periods
• Support executive meetings, off-sites, and team events
• Draft professional communication (email, Slack) and handle sensitive information with discretion
• Identify and improve processes to make executive support more efficient

What You Bring

• 5+ years of experience in executive or administrative support
• Experience supporting multiple senior stakeholders (ideally 4+ at once)
• Strong organizational skills and attention to detail
• Ability to prioritize and manage competing demands in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with tools like Outlook and expense systems (e.g., Concur)
• A proactive mindset — you don’t wait to be asked

What Success Looks Like

• Quickly build trust with executives and manage their day-to-day operations independently
• Anticipate conflicts and solve problems before they escalate
• Deliver high-quality, accurate work with minimal oversight
• Become a reliable, go-to partner for executive support

Why Join Us

This is a high-impact role where you’ll work closely with senior leaders across multiple regions and play a key role in keeping executive operations running smoothly. You’ll have the opportunity to take ownership, operate with autonomy, and contribute to improving how the Executive team works.

You’ll be part of a fast-paced, collaborative, and global environment with strong exposure to executive-level decision-making.

Benefits

• Market Leading Compensation Package
• Wellness Programs to Support Health and Wellbeing
• Working with the latest tools and technologies in a fast-paced environment
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

CSQ326R204

RPA Support Developer

Greenlight is a Canadian-founded forward-thinking technology services firm specializing in Robotic Process Automation (RPA) Consulting and Technology Staffing. We have a high-performance mindset with a culture that is driven by our values, including kindness, ownership, transparency, and fairness.

This drives a collaborative workplace where we have fun, keep integrity in our work, and authenticity every step of the way.

What makes a star at Greenlight?

• Inherently inquisitive and driven
• Innovative, detailed, and process-oriented
• Passionate about all things Technology
• Outstanding communication and presentation skills
• We have plans for aggressive growth, and we’re looking for energetic team players to join us during this exciting time. If you are ambitious, results-driven and looking to fast track your career, Greenlight Consulting is where you need to be. Let’s talk!

The Role:

We are looking for an RPA Support Developer (MS Power Platform) to join our delivery team and provide operational support, maintenance, and continuous improvement for automations built on Microsoft Power Platform. The ideal candidate will have hands-on experience with Power Automate (cloud and/or desktop flows), Power Apps basics, and integrating connectors and APIs. This is a support-focused position: you will troubleshoot incidents, implement timely fixes, and collaborate with clients and internal teams to keep automation solutions stable and efficient. We value strong communication and stakeholder management—able to translate technical issues into clear, business-facing updates—alongside a collaborative mindset, empathy for end users, and a service-oriented approach. The right person is proactive, adaptable to changing priorities, organized in documenting runbooks and changes, skilled at problem-solving under pressure, and enjoys working closely with cross-functional teams to drive continuous improvement.

Key Responsibilities:

• Monitor and maintain production automations built on Microsoft Power Platform (Power Automate / Power Apps / Dataverse).

• Triage, diagnose, and resolve incidents and failures; perform root cause analysis and implement fixes.• Review flow run history, logs and error messages to identify and resolve exceptions.

• Implement minor enhancements and configuration changes to existing flows and apps.

• Manage versions, deployments and environment promotion (Dev → Test → Prod) following ALM best practices.

• Configure and troubleshoot connectors, gateway connections, authentication and service accounts.

• Document fixes, runbooks and change history; create clear, concise technical documentation for handover.

• Coordinate with business users, project managers and IT teams to validate fixes and deploy changes.

• Support performance tuning, monitoring and proactive improvements to reduce incidents and increase reliability.

• Ensure security, compliance and governance standards for automation solutions are followed.

Preferred Qualifications:

• 2+ years working with Microsoft Power Platform, especially Power Automate (cloud and/or

desktop).

• Practical experience with Power Apps and Dataverse or equivalent data stores.

• Knowledge of connectors, API integration and authentication (OAuth, client credentials).

• Familiarity with ALM processes, solutions, environments and deployment pipelines.

• Basic scripting skills (PowerShell, JavaScript) for automation support tasks.

• Troubleshooting mindset, attention to detail and good communication skills.

• Experience in a client-facing or support role is a plus.

We are committed to a diverse and inclusive recruitment. Greenlight is proud to always have and continue to be an equal opportunity employer. We believe in equal employment opportunity for all, regardless of ethnicity, culture, sexual orientation, religion, age, gender, and disability status.

We care. Greenlight supports the communities we work in. We have an employee-driven committee, Do GLood, that supports not-for-profit initiatives we are passionate about. Check out our website, Instagram, and LinkedIn to learn more about us! Greenlight is proud to have been recognized and awarded a

Great Place to Work™ Certification with a whopping score of 98%!

Remote in Peru, Ecuador, Mexico, Brazil, Argentina, or any EST time zone fitting location

We are seeking a Senior Full Stack Engineer (Contractor) to join our dynamic Engineering team. This role is fully remote, offering an opportunity to contribute to exciting projects with the potential to transition into a long-term contractor position. As part of our highly experienced engineering team, you’ll work closely with Dave Brennan and be part of his team, giving you the opportunity to collaborate with him directly, learn from his experience, influence design decisions, and drive innovation while keeping the customer’s needs at the forefront.

WHO YOU ARE

As a Senior Full Stack Engineer (Contractor), you will develop advanced solutions using cutting-edge technologies, including cloud-based services, containerization, AI-driven features, adaptive process automation, and more. We’re looking for a passionate and innovative developer eager to build and scale the next wave of Hyperproof’s capabilities.

This role is a great opportunity for engineers who thrive in a collaborative, fast-paced environment and enjoy working on both frontend and backend solutions.

WHAT YOU WILL DO

• Develop and design engaging user experiences using TypeScript and React, Java, C#; Go experience is also valuable.
• Design backend components, including REST APIs, queueing, storage systems, security layers (role-based access control, encryption), and more.
• Leverage AI-powered development tools (e.g., code assistants, automated testing, and analysis tools) to improve engineering productivity, code quality, and delivery speed.
• Contribute to and help evolve AI-driven product features, including intelligent automation and adaptive workflows.
• Collaborate with Product Managers to understand customer needs and translate them into software solutions.
• Own the quality and performance of the applications you build, ensuring they are reliable, scalable, compliant, and meet both customer and business expectations.
• Build reusable software components for other developers and business users.
• Implement automated testing and ensure code maintainability through documentation and best practices.

WHAT YOU’LL BRING

• 5+ years of experience in software engineering, focusing on design and coding at a component level.
• Professional level of English language proficiency.
• A strong customer-first mindset, with the ability to translate requirements into modern, flexible software solutions.
• Proficiency in FrontEnd and BackEnd technologies.
• Experience developing and integrating REST APIs using JSON and/or XML.
• Familiarity with cloud services (Azure or similar) for deployment and debugging.
• Expertise in asynchronous programming and scalable software development.
• Understanding of agile methodologies (Scrum/Kanban) and the ability to work effectively in agile teams.
• Bachelor's degree in Computer Science, Mathematics, or related experience.
• Excellent communication and collaboration skills, with the ability to mentor and take ownership of projects.

DESIRED DEVELOPERS SKILLS 

• TDD (Test Driven Development) and refactoring skills
• Experience in structuring the code for testability to separate unit-testable logic and integration-testable boundary code
• Nice to have: Pairing/mobbing experience and/or XP (eXtreme Programming) experience

This contract-to-hire arrangement provides a path to join the team permanently after successfully completing an exciting 6-12 month project.

CANDIDATE EXPERIENCE & INTERVIEW PROCESS

We value your time and aim to make the hiring process clear and efficient. The interview process includes:

1. 20-minute initial chat with our Senior Technical Talent Partner. 
2. Take-home technical assessment to showcase your skills. Utilizing Coderbyte platform.
3. Three 60-minute 1:1 interviews with our engineering team. One of them will be with the hiring manager. 

You’ll also have opportunities to ask questions and ensure this role aligns with your career goals.

LOCATION & WORK SETUP

This is a fully remote contractor position. We believe in hiring the best talent regardless of location and fostering a flexible work environment that allows you to thrive.

If you’re looking for an opportunity to work on exciting, high-impact projects with a growth-oriented company, we’d love to hear from you!

Location: This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 -4 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Technical Account Engineer II

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

We are seeking a highly skilled Technical Account Manager. As a trusted customer advisor, Technical Account Manager not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.

This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

• Flexible, but generally once or twice a quarter (10-25%)
  • Customer Visits
  • Corporate Visits for Training, mandatory meetings, etc.

Responsibilities

• Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
• Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
• Data Analysis: Ability to look at data and infer usage patterns

Required Qualifications and Skills

• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
• Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
• Curiosity to learn about the customer base and curiosity to continue learning
  

Desired Qualifications and Skills

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
• Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
• OSS skills in Otel, Prometheus, and Falco are a plus
• Sumo Logic experience is a big plus but not required
• 5-10 Years experience

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

We are looking for a Senior Full-stack Software Engineer who is excited to dive into engineering at Galileo and help us build credit and loan systems at scale. On our team, you will be in the middle of it all – implementing new functionality, squashing bugs, testing and deploying, monitoring and supporting mission-critical systems, and continually growing as an engineer. 

What you’ll do:

• Own and drive system design and architecture decisions
• Lead the end-to-end design and implementation of AI solutions
• Write, test, and deploy efficient, scalable code to a production environment that impacts millions of users.
• Generate ideas for process improvement, initiatives, and new technologies.
• Collaborate with product and design on new initiatives and features
  
  

What you’ll need:

• Bachelor's Degree in Computer Science or related field.
• 5+ years of experience with Python and Javascript (React and Node).
• Experience in AI/ML-focused roles is a plus
• Hands-on experience with Continuous Delivery principles and techniques, including unit testing and build & deploy pipelines.
• Demonstrated expertise with data store and cloud technologies, ideally within a microservice architecture (AWS, azure, mongodb)
• Good level of English (Mandatory)
• Experience in the banking or fintech industry is desirable.
• Strong problem-solving skills and good communication skills.
  
  

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

About the Role

A Team Leader is expected to bring a high level of technical knowledge of both third-party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge, and maintain a high level of customer satisfaction while maintaining morale and other major components of the workforce. A Team Leader is expected to perform periodic quality assurance checks of team workflow, provide necessary coaching to correct deficiencies, help address customer concerns directly, and arbitrate between technical levels and Product teams to ensure customers are receiving the best assistance available. 

What You’ll Do 

• Manage and direct a group of Technical Support Engineers to ensure successful customer experiences with issues or errors regarding product implementation, usage, and application or customer infrastructure, as outlined in the Veeam Support Policy. 

• Provide in-depth, expert technical support and troubleshooting for Veeam Software clients via telephone, email, and web conferencing. 

• Assist in escalation cases via internal and external distribution lists. 

• Analyze, diagnose, and provide solutions and or workarounds for virtualization software, operating systems, networks, and applications in relation to Veeam software product problems or questions. 

• Monitor ticket queues for SLA compliance, including updates to and work on assigned cases in a timely manner. 

• Maintain strong customer rapport and excellent, timely communication. 

• Communicate effectively with Sales Representatives and other internal teams. 

• Be a point of contact with on-call responsibilities for high-priority, highly complex issues. 

• Manage and reduce ambiguity. 

• Operate in an environment with frequent changes, including stressful situations. 

• Routinely train and mentor less experienced engineers. 

• Perform other duties as assigned. 

What You’ll Bring 

• Demonstrable strong technical knowledge and systematic problem-solving skills, sharing insights to elevate team and customer outcomes. 

• Ability to engage empathetically and communicate clearly with customers and colleagues, ensuring all interactions and documentation are professional, concise, customer-centric, and actionable. 

• Previous business-to-business (B2B) technical support experience with high-tech products or services is required, including virtualization, Windows infrastructure, and cloud-based storage or deployments. 

• Strong networking background required. 

• Three to five years of server administration and troubleshooting experience. 

• Five years of client or customer support experience at Level II or Level III with demonstrated problem resolution skills. 

• Exceptional communication skills, both verbal and written. 

Bonus Skills 

• Project management certifications or experience with productivity tools used at Veeam, such as Jira and Confluence. 

• Administration certifications for Amazon Web Services, Azure, or other similar cloud offerings. 

• Security certifications or equivalent work history involving management of certificate stores and cloud platform credential management. 

What You’ll Get 

• Two weeks of paid vacation, 12 statutory holidays, plus four extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares. 

• Paid parental leave: eight days for fathers, 122 days for birthing parents, and 92 days for adoptive parents. 

• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents. 

• Mental health support, therapy sessions, and virtual care through the Employee Assistance Program. 

• Retirement and social security contributions through Costa Rica’s statutory programs. 

• Life insurance equal to 24 times monthly salary, plus disability and funeral coverage. 

• Daily cafeteria subsidy. 

• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares. 

• Opportunities to learn and grow through on-demand libraries such as LinkedIn Learning and O’Reilly, mentoring, workshops, and learning events like the annual Global Day of Learning. 

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

#LI-FT1
#LI-HYBRID

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Project Operations Analyst to work onsite (once per week) in San Jose, Costa Rica with our global client. 

Overview:

We are seeking a Project Operations Analyst to join an exciting opportunity supporting the day-to-day management of international projects, ensuring that financial, operational, and compliance processes run smoothly. This role works closely with internal teams and external partners to track progress, manage documentation, and keep projects on schedule across multiple countries. The role offers exposure to impactful, mission-driven projects that support community innovation.

Responsibilities:

• Coordinate and track activities across a portfolio of international projects, ensuring deadlines, deliverables, and documentation are completed on time.
• Monitor financial processes, including budgets, disbursements, and reporting, ensuring accuracy and alignment with project plans.
• Review project and financial documentation to ensure completeness and compliance with internal guidelines.
• Drive consistent and persistent follow-up with internal teams and external partners to ensure timely submission of reports, financials, and required materials.
• Support project planning through the preparation and review of operational plans, budgets, and procurement documentation.
• Track project milestones and reporting requirements, proactively identifying risks or delays and escalating when needed.
• Assist with audit processes, including the review and submission of financial statements and related reports.
• Serve as a central coordination point across stakeholders in multiple countries and time zones, keeping projects organized and moving forward.
• Respond to operational, financial, and administrative inquiries from partners and provide guidance as needed.

Requirements:

• 2+ years of professional experience in project coordination, operations, finance, compliance, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail, particularly when working with financial and compliance-related information.
• Proactive and self-directed, with the ability to anticipate needs and take ownership of tasks.
• Strong communication skills, with confidence in following up persistently with stakeholders and managing high volumes of requests.
• Ability to work navigate time-sensitive requests across multiple teams.
• Comfortable working in a structured, process-driven, behind-the-scenes role.
• Must have be fluency in Spanish and professional working proficiency in English.

Nice-to-Have:

• Experience working with international teams, NGOs, financial institutions, or corporate environments is a plus.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

RPA Developer

Greenlight is a Canadian-founded forward-thinking and rapidly growing technology services firm specializing in Robotic Process Automation (RPA) Consulting. We have a high-performance mindset with a culture that is driven by our values, including kindness, ownership, transparency, and fairness.

This drives a collaborative workplace where we have fun, keep integrity in our work, and authenticity every step of the way.

What makes a star at Greenlight?

• Inherently inquisitive and driven
• Innovative, detailed, and process-oriented
• Passionate about all things Technology
• Outstanding communication and presentation skills

The Role:

We are seeking an RPA Developer to design, build and maintain automation solutions for a major client project. You will work closely with developers, business analysts and project managers to deliver high-quality, scalable automations. This role focuses on hands-on development and delivery (development, testing, deployment and hypercare).

What you will do:

• Design, develop, test and deploy UiPath automations and associated low-code solutions (Power Automate / Power Apps where applicable).

• Implement Document Understanding (DU) / IXP pipelines for document classification, extraction and validation.

• Integrate automations with external systems (APIs, databases, web applications, CUDL-like platforms).

• Build transaction-based processes using REFramework and Orchestrator queues; implement retry/backoff, poison-item handling and monitoring.

• Produce technical artifacts: PDD/SDD, runbooks, test cases and release notes.

• Participate in code reviews, version control and ALM practices to promote Dev → Test → Prod deployments.

• Troubleshoot production issues, support hypercare and handover to support teams.

• Collaborate with stakeholders to clarify requirements and deliver business value.

What will you need to succeed:

• 3–6 years of professional experience in RPA development, with strong hands-on UiPath experience (development in Studio and use of Orchestrator).

• Solid experience with REFramework, queue-based transaction processing and robust exception handling.

• Experience integrating with APIs and databases; familiarity with data mapping and error-handling patterns.

• Familiarity with basic scripting/programming; Python experience preferred.

• Experience producing technical documentation (PDD/SDD, runbooks) and participating in code review/ALM processes.

• Strong problem-solving skills, attention to detail and ability to communicate with technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with Power Platform components (Power Automate, Power Apps) and Power BI.

• Prior exposure to enterprise environments (credit union, financial services) and compliance/regulatory projects.

• Practical experience implementing Document Understanding / IXP or similar OCR/ML document-processing solutions is preferred.

What do we offer:

• Competitive compensation packages

• Paid time off, including vacation days and company holidays.

• Flexible work arrangements to promote healthy work-life balance.

• Employee recognition and development programs

• A culture of innovation and creativity

• Growth Opportunities

• A fun-loving and diverse team that celebrates each other's successes and embraces individuality.We are committed to a diverse and inclusive recruitment. Greenlight is proud to always have and continue to be an equal opportunity employer. We believe in equal employment opportunity for all, regardless of ethnicity, culture, sexual orientation, religion, age, gender, and disability status.

We care. Greenlight supports the communities we work in. We have an employee-driven committee, Do GLood, that supports not-for-profit initiatives we are passionate about. Check out our website, Instagram, and LinkedIn to learn more about us!

Greenlight is proud to have been recognized and awarded a Great Place to Work™ Certification with a whopping score of 98%! Learn more.

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us.

About the Role

We are seeking a Senior Back-End Engineer for our Computer Backup Back-End Team. This team focuses on the back-end services of our Computer Backup product. In this role, you will build and maintain systems to back up and restore exabytes of data.

We are looking for an engineer who is knowledgeable in high-performance, highly multithreaded architectures. We value versatility and are looking for someone comfortable designing and working across any technology as our needs evolve.

Responsibilities:

• Design and develop highly scalable, performant services and APIs in a Java ecosystem.
• Integrate AI coding agents and frameworks into your workflow to accelerate development, refactor legacy components, and improve code quality.
• Own the full technical lifecycle, including estimation, design, development, and delivery.
• Collaborate across the organization to ensure project success. You will often engage with QA, Data Centers, Marketing, Product Management, Support, Legal/Compliance, and Security to gather necessary context and requirements to implement solutions correctly, help customers, and solve problems.
• Diagnose complex issues and maintain the stability of large-scale production systems.
• Collaborate across functional teams and provide technical leadership to foster engineering excellence.

Required Qualifications:

• A strong track record of proven project deliveries and successfully shipping complex software systems.
• 7+ years of experience with Java and a deep understanding of backend architecture.
• Professional experience incorporating AI-assisted development tools (e.g., Gemini, Cursor, Claude Code) into your engineering workflow.
• Experience with…

- Relational databases, such as MySQL/Vitess and SQLite
- Observability tools, such as Prometheus, Grafana, and OpenSearch
- Data formats: JSON, XML

• Comfort working in a cross-platform environment (we develop on MacBooks for software that runs on Linux, and we use Windows for some testing).
• Filesystem expertise with Ext4, NTFS, and HFS+ (nice to have).
• Solid understanding of HTTP principles and security best practices.
• A strong desire to learn and adapt to rapidly changing technologies and tools.

Why Backblaze

• Build secure software used by companies worldwide
• Work at the intersection of AI, data, and cloud storage
• Collaborate with experienced engineering, security, product, and QA teams
• Competitive compensation and benefits
• Remote-first culture supporting work-life balance

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

What is the Role

We are looking for an organized and proactive Administrative Assistant, who is ready to thrive in a fast-paced, global environment. Our Administrative Assistants work independently while staying closely aligned with Senior Directors, Vice Presidents, and peers across the business. You take ownership, manage competing priorities effectively, and bring professionalism, discretion, and urgency to every task.

This role offers the opportunity to grow into expanded administrative and operational responsibilities as you build expertise and demonstrate strong performance.

What You Will Be Doing

• Manage complex calendars for multiple leaders spanning Pacific to Eastern time zones, ensuring precision, responsiveness, and alignment.
• Prepare, submit, and track expense reports accurately in Concur (required).
• Handle confidential information with discretion, sound judgment, and professionalism.
• Coordinate internal meetings and scheduling requests across multiple stakeholders and time zones.
• Partner with other administrative professionals to ensure smooth coordination across global teams

What You Bring

• Experience: 2–4 years of administrative or executive support experience, ideally supporting senior leadership.
• Highly organized and reliable: Excellent time management and attention to detail.
• Effective communicator: Clear, professional, and responsive in both written and verbal communication.
• Tech-proficient: Skilled in Google Workspace (Gmail, Calendar, Sheets, Docs) and Concur (required).
• Proactive and growth-minded: Able to anticipate needs, take ownership, and expand responsibilities over time.

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

About the Position

The Payroll Manager is a highly hands-on operational leader within the People Operations team, responsible for end-to-end processing of global payroll across North America, EMEA, LATAM, and APAC, as well as administering North American and international benefits programs.

Reporting to the Senior Director, People Operations, this is a true payroll practitioner role. You will be directly responsible for executing payroll cycles—not just overseeing them. The ideal candidate brings deep, hands-on expertise in Canada and US payroll processing and thrives in a detail-oriented, execution-focused environment.

Key Responsibilities

Global Payroll Execution (Hands-On)

• Personally execute end-to-end payroll processing, with a primary focus on Canada and US payroll
• Process payroll cycles across multiple regions, ensuring accuracy and timeliness
• Manage payroll inputs, calculations, adjustments, and reconciliations
• Support global year-end payroll activities, tax filings, and reporting

North American & International Benefits Administration

• Administer Canada and US benefits including health, dental, disability, life, retirement plans, wellness programs, and leaves
• Administer international benefits in partnership with global vendors and local brokers across EMEA, LATAM, and APAC
• Process enrollments, life events, terminations, and benefit updates globally
• Maintain accurate benefits data across payroll, HRIS, and vendor systems
• Ensure compliance with regional benefits regulations

Compliance, Controls & Governance

• Ensure compliance with federal, provincial, state, and international payroll legislation
• Maintain confidentiality and accuracy of payroll and benefits data
• Support audits and maintain internal controls
• Monitor and implement changes to global payroll and benefits regulations

Employee Support & Collaboration

• Act as escalation point for payroll and benefits inquiries
• Provide clear, accurate, and timely support to employees
• Collaborate with HR, Finance, and external vendors globally

Systems & Reporting

• Manage and optimize payroll systems such as UKG, Workday, CloudPay, ADP, or similar
• Maintain system integrity, audit integrations, and support enhancements
• Produce reporting and analytics for leadership, budgeting, and workforce planning

Who You Are

Experienced Payroll Practitioner (Mandatory)

• 10+ years of payroll experience, including 3+ years in a Payroll Lead or Manager role
• Mandatory: Hands-on experience processing Canada and US payroll (not just oversight)
• Proven experience as a payroll practitioner actively running payroll cycles
• Experience with global payroll (EMEA, LATAM, APAC) is preferred
• Experience administering North American and international benefits

Analytical & Detail-Oriented

• Strong numeracy skills with a high level of accuracy
• Advanced Excel skills (e.g., Pivot Tables, VLOOKUPs)

Organized & Trustworthy

• Ability to manage multiple time zones, deadlines, and complex data
• High level of confidentiality and attention to detail

Tech-Savvy & Improvement-Focused

• Experience with payroll/HRIS systems (UKG, Workday, CloudPay, ADP, etc.)
• Continuous improvement mindset with a focus on efficiency and accuracy

Skills & Qualifications

• Degree or diploma in HR, Business Administration, Accounting, or related field
• Payroll certification required (PCP, CPM, CPP, or equivalent)
• Strong written and verbal communication skills
• Proficiency in English; additional languages are an asset

Success in This Role

First 1–3 Months: Learning & Foundation

• Learn systems, workflows, and global payroll processes
• Begin processing payroll cycles with a focus on Canada and US
• Support benefits administration and employee inquiries

Months 4–6: Independent Execution

• Independently manage full-cycle Canada and US payroll
• Process international payrolls
• Lead benefits administration activities and reconciliations
• Support year-end payroll preparation

7+ Months: Ownership & Optimization

• Own global payroll and benefits operations end-to-end
• Lead compliance, audits, and year-end processing
• Drive process improvements and automation initiatives
• Act as subject matter expert for payroll and benefits

Interview Process

• Candidates will complete a practical payroll assessment/test to evaluate hands-on payroll knowledge and accuracy
• Interview stages will include recruiter screening, technical evaluation, and stakeholder interviews

About the Position

The Payroll Manager is a highly hands-on operational leader within the People Operations team, responsible for end-to-end processing of global payroll across North America, EMEA, LATAM, and APAC, as well as administering North American and international benefits programs.

Reporting to the Senior Director, People Operations, this is a true payroll practitioner role. You will be directly responsible for executing payroll cycles—not just overseeing them. The ideal candidate brings deep, hands-on expertise in Canada and US payroll processing and thrives in a detail-oriented, execution-focused environment.

Key Responsibilities

Global Payroll Execution (Hands-On)

• Personally execute end-to-end payroll processing, with a primary focus on Canada and US payroll
• Process payroll cycles across multiple regions, ensuring accuracy and timeliness
• Manage payroll inputs, calculations, adjustments, and reconciliations
• Support global year-end payroll activities, tax filings, and reporting

North American & International Benefits Administration

• Administer Canada and US benefits including health, dental, disability, life, retirement plans, wellness programs, and leaves
• Administer international benefits in partnership with global vendors and local brokers across EMEA, LATAM, and APAC
• Process enrollments, life events, terminations, and benefit updates globally
• Maintain accurate benefits data across payroll, HRIS, and vendor systems
• Ensure compliance with regional benefits regulations

Compliance, Controls & Governance

• Ensure compliance with federal, provincial, state, and international payroll legislation
• Maintain confidentiality and accuracy of payroll and benefits data
• Support audits and maintain internal controls
• Monitor and implement changes to global payroll and benefits regulations

Employee Support & Collaboration

• Act as escalation point for payroll and benefits inquiries
• Provide clear, accurate, and timely support to employees
• Collaborate with HR, Finance, and external vendors globally

Systems & Reporting

• Manage and optimize payroll systems such as UKG, Workday, CloudPay, ADP, or similar
• Maintain system integrity, audit integrations, and support enhancements
• Produce reporting and analytics for leadership, budgeting, and workforce planning

Who You Are

Experienced Payroll Practitioner (Mandatory)

• 10+ years of payroll experience, including 3+ years in a Payroll Lead or Manager role
• Mandatory: Hands-on experience processing Canada and US payroll (not just oversight)
• Proven experience as a payroll practitioner actively running payroll cycles
• Experience with global payroll (EMEA, LATAM, APAC) is preferred
• Experience administering North American and international benefits

Analytical & Detail-Oriented

• Strong numeracy skills with a high level of accuracy
• Advanced Excel skills (e.g., Pivot Tables, VLOOKUPs)

Organized & Trustworthy

• Ability to manage multiple time zones, deadlines, and complex data
• High level of confidentiality and attention to detail

Tech-Savvy & Improvement-Focused

• Experience with payroll/HRIS systems (UKG, Workday, CloudPay, ADP, etc.)
• Continuous improvement mindset with a focus on efficiency and accuracy

Skills & Qualifications

• Degree or diploma in HR, Business Administration, Accounting, or related field
• Payroll certification required (PCP, CPM, CPP, or equivalent)
• Strong written and verbal communication skills
• Proficiency in English; additional languages are an asset

Success in This Role

First 1–3 Months: Learning & Foundation

• Learn systems, workflows, and global payroll processes
• Begin processing payroll cycles with a focus on Canada and US
• Support benefits administration and employee inquiries

Months 4–6: Independent Execution

• Independently manage full-cycle Canada and US payroll
• Process international payrolls
• Lead benefits administration activities and reconciliations
• Support year-end payroll preparation

7+ Months: Ownership & Optimization

• Own global payroll and benefits operations end-to-end
• Lead compliance, audits, and year-end processing
• Drive process improvements and automation initiatives
• Act as subject matter expert for payroll and benefits

Interview Process

• Candidates will complete a practical payroll assessment/test to evaluate hands-on payroll knowledge and accuracy
• Interview stages will include recruiter screening, technical evaluation, and stakeholder interviews

About the Position

The Payroll Manager is a highly hands-on operational leader within the People Operations team, responsible for end-to-end processing of global payroll across North America, EMEA, LATAM, and APAC, as well as administering North American and international benefits programs.

Reporting to the Senior Director, People Operations, this is a true payroll practitioner role. You will be directly responsible for executing payroll cycles—not just overseeing them. The ideal candidate brings deep, hands-on expertise in Canada and US payroll processing and thrives in a detail-oriented, execution-focused environment.

Key Responsibilities

Global Payroll Execution (Hands-On)

• Personally execute end-to-end payroll processing, with a primary focus on Canada and US payroll
• Process payroll cycles across multiple regions, ensuring accuracy and timeliness
• Manage payroll inputs, calculations, adjustments, and reconciliations
• Support global year-end payroll activities, tax filings, and reporting

North American & International Benefits Administration

• Administer Canada and US benefits including health, dental, disability, life, retirement plans, wellness programs, and leaves
• Administer international benefits in partnership with global vendors and local brokers across EMEA, LATAM, and APAC
• Process enrollments, life events, terminations, and benefit updates globally
• Maintain accurate benefits data across payroll, HRIS, and vendor systems
• Ensure compliance with regional benefits regulations

Compliance, Controls & Governance

• Ensure compliance with federal, provincial, state, and international payroll legislation
• Maintain confidentiality and accuracy of payroll and benefits data
• Support audits and maintain internal controls
• Monitor and implement changes to global payroll and benefits regulations

Employee Support & Collaboration

• Act as escalation point for payroll and benefits inquiries
• Provide clear, accurate, and timely support to employees
• Collaborate with HR, Finance, and external vendors globally

Systems & Reporting

• Manage and optimize payroll systems such as UKG, Workday, CloudPay, ADP, or similar
• Maintain system integrity, audit integrations, and support enhancements
• Produce reporting and analytics for leadership, budgeting, and workforce planning

Who You Are

Experienced Payroll Practitioner (Mandatory)

• 10+ years of payroll experience, including 3+ years in a Payroll Lead or Manager role
• Mandatory: Hands-on experience processing Canada and US payroll (not just oversight)
• Proven experience as a payroll practitioner actively running payroll cycles
• Experience with global payroll (EMEA, LATAM, APAC) is preferred
• Experience administering North American and international benefits

Analytical & Detail-Oriented

• Strong numeracy skills with a high level of accuracy
• Advanced Excel skills (e.g., Pivot Tables, VLOOKUPs)

Organized & Trustworthy

• Ability to manage multiple time zones, deadlines, and complex data
• High level of confidentiality and attention to detail

Tech-Savvy & Improvement-Focused