WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Overview

We are seeking a detail-oriented Client Experience Operations Manager to support the execution and operational management of various media projects. This role sits at the intersection of media strategy, analytics, and data cloud, ensuring measurement solutions are executed accurately, tracking is implemented correctly, and documentation/project management is clear and communicated to responsible parties.

The ideal candidate has 3–5 years of digital marketing or media operations experience, understands digital tagging frameworks, and is familiar with customer journey attribution concepts across multiple marketing channels. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote. 

Key Responsibilities

Project & Dashboard Management

• Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
• Track campaign milestones, dependencies, and risks across cross-functional teams.

Digital Tagging & Tracking

• Support implementation and QA of tracking tags across media platforms and websites.
• Ensure campaign tagging follows established taxonomy and naming conventions.
• Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.
• Assist with documentation of tagging standards and best practices.

Attribution & Performance Operations

• Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).
• Support integration of media tracking data into attribution and reporting frameworks.
• Partner with analytics teams to ensure media data aligns with broader customer journey measurement.

Operational Excellence

• Maintain campaign documentation, workflows, and tracking implementation guides.
• Identify opportunities to improve operational efficiency across campaign setup and reporting.
• Ensure compliance with internal data governance and marketing technology standards.

Qualifications

Required

• 3–5 years of experience in digital media operations, marketing operations, or campaign management.
• Experience working with digital tagging and tracking frameworks.
• Familiarity with customer journey attribution concepts and multi-channel measurement.
• Strong project management and organizational skills.
• Ability to coordinate across media, analytics, and technology teams.

Preferred

• Experience with tag management
• Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics.
• Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk.
• Knowledge of marketing attribution tools or media measurement platforms.

Skills

• Digital media campaign operations
• Tagging implementation and QA
• Marketing analytics collaboration
• Project management and workflow coordination
• Data accuracy and troubleshooting

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $70,000 - $85,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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Customer Success Manager - Description

Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.

Responsibilities

• Responsible for overall client satisfaction and retention.
• Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.
• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.
• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.
• Lead client calls and communications. Ensure and manage to outcomes and follow-ups.
• Manage client budget and forecast processes.
• Ensure compliance with SLAs.
• Promote and pursue client collections, when necessary.
• When issues are identified, work with team members to develop solutions and client communication. Escalate any major client issues, bringing in senior management as appropriate. 

Required Experience

• BS or BA degree, preferably in Marketing or Business
• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value
• Excellent communications skills and relationship skills
• Strong business acumen with natural aptitude for identifying risks and opportunities.
• Self-driven with the energy and resilience to perform consistently at a high level
• Proficient in MS Office: Excel, PowerPoint, and Word