Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.
We are seeking a highly skilled Technical Account Manager. As a trusted customer advisor, Technical Account Manager not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.
This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.
Required Qualifications and Skills
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Ready to apply?
Apply to Sumo LogicTechnical Account Engineer / Technical Account Manager / Technical Customer Success Manager - located in central US
About the Job
Sumo Logic, Inc. empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. Our platform observes, monitors, and secures modern digital business solutions. As a true cloud-native SaaS solution, you will be working on the cutting edge of cloud technology to deliver a world-class technical experience to our customers, thus enabling them to meet their business outcomes.
What You Will Do
We are seeking a highly skilled Technical Account Engineer. As a trusted customer advisor, Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.
This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAE, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.
Travel Requirements
Flexible, but generally once or twice a quarter (10-20%)
What You Will Bring
What We Look For
Desired Technical Qualifications
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
The expected annual base salary range for this position is $119,000 - $140,000. Compensation varies based on a variety of factors which include (but aren’t limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards.
Must be authorized to work in the United States at time of hire and for duration of employment. At this time, we are not able to offer nonimmigrant visa sponsorship for this position.
Ready to apply?
Apply to Sumo LogicDon't see exactly the role you're looking for? No problem! At Sumo Logic, we're always on the lookout for talented professionals to join our team. By submitting your application here, you are expressing interest in potential engineering roles that may become available in the future.
At Sumo Logic, we believe the strongest teams are built before the hiring starts. If you're passionate about customer advocacy, problem-solving, and delivering world-class support—even if you're not actively job hunting—we’d love to connect.
By submitting your profile, you’ll be among the first we reach out to for upcoming openings in our Customer Support, Customer Success, or Renewal Specialist teams. This is your opportunity to stay top-of-mind as we grow our customer experience organization in India.
Let’s shape the future of customer-centric innovation—together.
At Sumo Logic, our mission is to make the digital world faster, more reliable, and secure. Our AI-powered SaaS analytics platform empowers global organizations to monitor, secure, and optimize their cloud-native systems. And behind that platform is a team of passionate support specialists and customer champions dedicated to helping our customers succeed.
Whether you're solving deep technical issues, managing renewal cycles, or proactively guiding customers toward value, you’ll play a critical role in building loyalty, trust, and long-term impact.
Our Customer Support and Success teams are recognized as some of the most technically adept and customer-obsessed teams in the industry—delivering real results across Dev, Sec, and Ops functions.
Areas of Focus
We regularly hire for roles such as:
Ready to Stay on Our Radar?
Submit your application today to express interest in future opportunities. We’ll keep your profile handy and reach out when a role opens that matches your skills and aspirations.
Let’s transform the customer experience together.
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About Us:
Sumo Logic, Inc., empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
The expected annual base salary range is unavailable for this posting as your application will be considered for several types and levels of positions. Compensation varies based on a variety of factors which include (but aren’t limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards.
Ready to apply?
Apply to Sumo Logic