Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity & About the Team

Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations.

Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

*This is a Hybrid position, so you’ll be working in-person in the Costa Rica office (Heredia) at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

About You

• Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
• Previous experience with subscription billing and/or revenue implementation projects is a strong plus. 
• Experience with SaaS-based implementation is very strongly desirable
• Strong client service and/or management consulting experience
• Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
• Demonstrated experience managing multiple, concurrent engagements
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication.
• Comfortable working with and managing ambiguity and uncertainty.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Have developed domain industry or business process skills
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience Drives adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team 

Technology experience or awareness in the following:

• ERP, CRM, accounting/revenue systems, provisioning systems
• Billing, payment and revenue systems
• SaaS-based subscription management systems experience a strong-plus
• SaaS based software implementation
• Knowledge of Web Services, XML, SOAP, REST
• PMI Certification is a plus

Travel needs: potential for up to 50% of the time (including possible international travel).

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Senior Revenue Advisor to join our Customer Solutions Engineering team, a critical function that helps prospects and customers transform how they manage revenue.

In this role, you will partner closely with Account Executives and solution teams to solve complex business challenges and deliver compelling solutions that demonstrate the value of Zuora’s platform.

Think of yourself as the “ZEO” (CEO) of your technical domain — guiding prospects through the full quote-to-cash lifecycle, showcasing Zuora’s capabilities, and helping organizations automate revenue accounting and accelerate growth.

This is a high-impact, customer-facing role that combines technical expertise, business strategy, and storytelling to win deals and build lasting partnerships.

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

What You’ll Do

Become a Zuora Expert

• Complete Zuora’s comprehensive onboarding and sales training
• Develop deep expertise in Zuora’s products, services, and solutions

Guide Customers Through Transformation

• Act as a trusted advisor on revenue recognition automation
• Lead functional discovery sessions to understand business needs and constraints
• Design and present tailored solutions aligned with customer objectives

Drive Technical Wins

• Deliver compelling product demonstrations and executive presentations
• Showcase how Zuora enables organizations to modernize revenue operations
• Handle technical objections and differentiate Zuora from competitors

Build Strategic Customer Relationships

• Own the technical health and adoption of accounts
• Define and monitor business cases and KPIs for customer success
• Identify opportunities to expand Zuora’s footprint across business units

Influence Product & Strategy

• Partner with Product Management to shape product roadmap based on customer insights
• Share feedback and market context to inform product innovation

Collaborate Across Teams

• Work closely with Account Executives, Solution Architects, Product teams, and partners
• Support RFPs/RFIs, marketing events, and field engagements
• Help resolve technical escalations and ensure customer success

Travel

• Occasional travel within your sales territory to support customers and events

About You

• BA/BS in Accounting or Finance (or equivalent)
• 5+ years of experience in Revenue Accounting
• Strong understanding of ASC 606 and IFRS 15
• Ability to translate complex business needs into compelling solutions
• Excellent presentation and storytelling skills
• Comfort presenting to audiences ranging from operational teams to C-level executives
• Strong curiosity and motivation to master the quote-to-cash lifecycle

Bonus Points If You Have

• Pre-sales or consulting experience
• Experience with Zuora Revenue (RevPro)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Technical Account Manager to join our team!

The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.

You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.

As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.

If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.

This is a location-specific position that requires you to come into the office regularly to be most effective.

Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

About You

Your experience

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
• Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
• Experience working directly with technical stakeholders to design data models, process flows, and system integrations.
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
• Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

About The Team

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
• Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
• Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

About the Team & The Opportunity

As an Implementation Consultant - Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.

Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles.

This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.

This is a location-specific position that requires you to come into the office regularly to be most effective.

*Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. 

25% travel required for customer on-site engagements in North America and Canada.

What you’ll do

Solution Design & Implementation Support

• Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations.
• Configure solutions, ensuring alignment with business processes and best practices.
• Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.

Requirements Gathering & Documentation

• Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements.
• Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs.

Testing, Troubleshooting & Support

• Support system testing, user acceptance testing (UAT), and issue resolution before deployment.
• Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues.
• Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions.

About You

• Bachelor’s of Science in Computer Science or in Business preferred.
• 3 to 5+ years of experience in consulting for Enterprise Software implementations.
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
• Experience working in all stages of the implementation lifecycle.
• Strong analytical skills and a customer-centric mindset.
• Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements.
• Experience working with enterprise-level customers in complex project implementations.

Nice to haves:

• Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
• Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
• Experience with data migration and system integration strategies.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Location & Work Arrangements

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
• Own the technical relationships with a deep understanding of customer needs and constraints 
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
• Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
• Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
• Establish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.
• Own adoption and the technical health of the customer
• Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries

About The Team

We are looking for a Customer Solution Engineer to join our team!

The Customer Solution Engineer (CSE) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform to become an expert, while also guiding customers on how to best architect and scale their subscription business.

You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Your background in Order to Cash, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape and demo solutions that drive measurable success.

As a CSE, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.

If you’re passionate about solving complex Order to Cash challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

About You

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
• Proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
• Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).