About Zuora

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Opportunity and the Team

Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale.. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period.

In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment.

This is a remote position. 

About You

AI Testing & Data Validation

• Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance.
• Compare AI outputs against source systems and documented business rules.
• Perform structured validations and track findings to support iteration and improvement.

Digital & Scaled CS Program Support

• Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
• Support campaign tracking and iteration based on results

Data Requests & Reporting

• Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs).
• Build and maintain reports in Excel (formulas, pivot tables, basic data modeling).
• Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports.
• Document report logic and data sources to ensure repeatability.

Operational Support

• Help manage and prioritize incoming reporting, analysis, and operational requests.
• Support the creation and maintenance of process decks, documentation, and written materials used by the CS team.
• Support quarter-end, planning, and initiative-related analysis as needed.

Your experience

• Currently pursuing a degree in business, operations, analytics, information systems, or a related field.
• Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing). 
• Strong Excel skills (formulas, pivot tables).
• Comfortable working with data across multiple systems and learning new tools quickly.
• Experience with Salesforce reporting is a plus, not required.
• High attention to detail, strong organization, and clear written communication.

Nice to Have

• Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows
• Exposure to CRM or analytics systems.
• Prior experience in reporting, analysis, or operations-focused roles or coursework.

Pay and Benefits

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for a strong technical contributor to drive AI/ML innovation and deliver real business impact through intelligent solutions.

You’ll:

• Identify high-impact opportunities using AI/ML to solve customer and business problems
• Partner with stakeholders and influence decisions through data-driven insights
• Build and deploy end-to-end ML models (including LLMs) using structured and unstructured data
• Collaborate with engineering teams to develop scalable data and ML pipelines
• Take full ownership from idea to production, delivering measurable business outcomes

This role is ideal for someone who can combine deep technical expertise with business thinking to simplify complexity and build impactful, production-ready AI solutions.

About You

1. 7+ years of experience in the data science/machine learning domain, preferably with hands-on end-to-end model building experience
2. Curious mind to learn, explore and identify biggest customer opportunities
3. Build strong relationships across both technical and business/product teams, earn trust with leadership
4. Driven towards forming opinions and conclusions through data and experimentation, rather than anecdotes and hearsay
5. Willingness to dive deep into the tech stack as well as hands-on coding
6. Experience in building end to end ML models, across the ML lifecycle
7. Strong communication and leadership presence
8. Technical skills- hands on with scripting required, with knowledge or willingness to learn tools/softwares. Knowledge of R, SQL, Python, Statistical modeling, experience with AWS/Azure/GCP ML suite
9. Experience in the following domains/industries preferred- SaaS, ecommerce, pricing or payments
10. Bachelors/Masters in a technical or natural sciences domain from a top university

Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives.

The Team

Zuora Platform Tech is at the forefront of technological and business transformation, tackling complex, ambiguous problems to drive innovation. As part of the AIMS team (AI, ML, and Science), you’ll work on applying advanced AI and data science to enable total monetization across Zuora’s product suite and beyond.

The team operates at the intersection of AI, business strategy, and product innovation, solving high-impact problems like pricing, forecasting, segmentation, and optimization. The tech stack includes Java, Spring, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, and AngularJS.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity & About the Team

Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations.

Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

*This is a Hybrid position, so you’ll be working in-person in the Costa Rica office (Heredia) at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

About You

• Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
• Previous experience with subscription billing and/or revenue implementation projects is a strong plus. 
• Experience with SaaS-based implementation is very strongly desirable
• Strong client service and/or management consulting experience
• Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
• Demonstrated experience managing multiple, concurrent engagements
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication.
• Comfortable working with and managing ambiguity and uncertainty.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Have developed domain industry or business process skills
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience Drives adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team 

Technology experience or awareness in the following:

• ERP, CRM, accounting/revenue systems, provisioning systems
• Billing, payment and revenue systems
• SaaS-based subscription management systems experience a strong-plus
• SaaS based software implementation
• Knowledge of Web Services, XML, SOAP, REST
• PMI Certification is a plus

Travel needs: potential for up to 50% of the time (including possible international travel).

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Senior Revenue Advisor to join our Customer Solutions Engineering team, a critical function that helps prospects and customers transform how they manage revenue.

In this role, you will partner closely with Account Executives and solution teams to solve complex business challenges and deliver compelling solutions that demonstrate the value of Zuora’s platform.

Think of yourself as the “ZEO” (CEO) of your technical domain — guiding prospects through the full quote-to-cash lifecycle, showcasing Zuora’s capabilities, and helping organizations automate revenue accounting and accelerate growth.

This is a high-impact, customer-facing role that combines technical expertise, business strategy, and storytelling to win deals and build lasting partnerships.

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

What You’ll Do

Become a Zuora Expert

• Complete Zuora’s comprehensive onboarding and sales training
• Develop deep expertise in Zuora’s products, services, and solutions

Guide Customers Through Transformation

• Act as a trusted advisor on revenue recognition automation
• Lead functional discovery sessions to understand business needs and constraints
• Design and present tailored solutions aligned with customer objectives

Drive Technical Wins

• Deliver compelling product demonstrations and executive presentations
• Showcase how Zuora enables organizations to modernize revenue operations
• Handle technical objections and differentiate Zuora from competitors

Build Strategic Customer Relationships

• Own the technical health and adoption of accounts
• Define and monitor business cases and KPIs for customer success
• Identify opportunities to expand Zuora’s footprint across business units

Influence Product & Strategy

• Partner with Product Management to shape product roadmap based on customer insights
• Share feedback and market context to inform product innovation

Collaborate Across Teams

• Work closely with Account Executives, Solution Architects, Product teams, and partners
• Support RFPs/RFIs, marketing events, and field engagements
• Help resolve technical escalations and ensure customer success

Travel

• Occasional travel within your sales territory to support customers and events

About You

• BA/BS in Accounting or Finance (or equivalent)
• 5+ years of experience in Revenue Accounting
• Strong understanding of ASC 606 and IFRS 15
• Ability to translate complex business needs into compelling solutions
• Excellent presentation and storytelling skills
• Comfort presenting to audiences ranging from operational teams to C-level executives
• Strong curiosity and motivation to master the quote-to-cash lifecycle

Bonus Points If You Have

• Pre-sales or consulting experience
• Experience with Zuora Revenue (RevPro)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Technical Account Manager to join our team!

The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.

You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.

As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.

If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.

This is a location-specific position that requires you to come into the office regularly to be most effective.

Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

About You

Your experience

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
• Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
• Experience working directly with technical stakeholders to design data models, process flows, and system integrations.
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
• Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

About The Team

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
• Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
• Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.

Key Responsibilities

Strategy Alignment

• Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals.
• Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs.
• Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes.

Strategic Advisory & Insights

• Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.
• Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.
• Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.

Workshops & Optimization

• Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.
• Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.
• Lead technical configuration and integration reviews and provide optimization recommendations.

About You

• 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions.
• 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite.
• Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs.
• Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems.
• Exceptional strategic thinking, analytical, and communication skills with a customer-first approach.

Preferred Skills

• Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect.
• Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition.
• Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries.
• Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings.
• Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency.
• Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success.
• Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision.
• Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

Location & Work Arrangements

This role is based in our Foster City, CA office and follows a hybrid work model. Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity.

This is not a fully remote position.

The Team & Role

The authentication and OneID team, which is the user management portal that acts as a hub to all the zuora products. It controls the entire user lifecycle management for Zuora users and create a cohesive user experience for both admins and users. This is a critical piece of the Zuora platform which supports all products.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, NodeJS, Postgress, AWS, Kubernetes, Terraform, ReactJS

What you’ll do

• Independently responsible for the entire lifecycle of projects or features including eng design, development, and deployment.
• Improve code structure and architecture in service of testability and maintainability.
• Write, co-write, and review technical design documentation.
• Participate in cross-team design reviews and provide technical oversight to improve execution and system robustness.
• Assists and mentors junior engineers on an individual basis.

Your experience

• 6+ years of experience in software engineering
• Working knowledge of modern web technologies including cloud-based APIs and protocols (REST, JSON, Protobufs)
• Knowledge and experience in the Payment domain
• Understanding of microservices frameworks (Spring Boot or Dropwizard)
• Experience developing SaaS/enterprise solutions with database and object modeling skills
• Experience with AI integrated tools such as Cursor or Claude
• Passion for exploring and experimenting with the latest application development technologies
• Expert level experience with Java / Spring, data structures and algorithms, building large-scale performance services.
• Excellent Problem Solving and communication skills
• Passion for exploring and experimenting with the latest application development technologies

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing 

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.

Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

Location & Work Arrangements

This role is based in our Foster City, CA office and follows a hybrid work model. Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity.

This is not a fully remote position.

The Opportunity

Zuora’s Integration Hub (IH) team is building the connective tissue of the Subscription Economy. Our mission is to enable seamless, secure, and scalable integrations between Zuora and the broader enterprise ecosystem — including CRM, ERP, payments, data platforms, and partner applications.

As a Software Engineer III on the Integration Hub team, you will design and develop high-performance integration services, event-driven systems, and extensible APIs that power mission-critical business workflows. You will play a key role in shaping a modern, scalable integration platform that supports real-time data exchange, automation, and enterprise-grade reliability.

You will:

• Design and build scalable integration services, APIs, and connectors.
• Develop event-driven and microservices-based architectures to enable real-time data flows.
• Partner closely with Product, Platform, Security, and external partners to deliver reliable and extensible integration capabilities.
• Improve system performance, observability, and resilience across distributed systems.
• Write clean, maintainable, and well-tested code aligned with engineering best practices.
• Contribute to architectural discussions and drive technical improvements across the Integration Hub platform.

About the Team

Modern businesses rely on a complex ecosystem of systems — CRM, ERP, billing, payments, analytics, and more. As companies adopt subscription and usage-based models, seamless data flow between these systems becomes essential.

The Integration Hub team is responsible for enabling:

• Pre-built and extensible connectors to third-party systems
• Event streaming and webhook frameworks
• Scalable APIs and integration services
• Secure, reliable, and observable data exchange across platforms
  
  

We are investing in a next-generation integration platform built on microservices, cloud-native architecture, and event-driven design principles to power Zuora’s ecosystem strategy for years to come.

Our Tech Stack includes:
Java, Spring Boot, REST APIs, Microservices, Kafka, AWS, Kubernetes, Terraform, Postgres, and distributed event-driven systems.

Your Experience

• B.Tech / B.E. in Computer Engineering or equivalent discipline.
• 5+ years of experience in backend or full-stack software development.
• Knowledge and experience in the Payment domain.
• Strong expertise in Java (preferred) or another modern programming language.
• Experience building RESTful APIs and distributed microservices.
• Familiarity with event-driven architectures (e.g., Kafka or similar messaging systems).
• Strong understanding of cloud platforms (AWS preferred).
• Experience with relational databases (Postgres, SQL, AWS RDS).
• Knowledge of system reliability, observability, and performance optimization.
• Strong debugging, problem-solving, and communication skills.
• Experience working on integration platforms, SaaS products, or enterprise systems is a strong plus.
• Curiosity and enthusiasm for exploring emerging technologies and AI-powered development tools.

About You

• You enjoy solving complex system integration challenges.
• You think in terms of scalability, reliability, and extensibility.
• You take ownership and thrive in collaborative environments.
• You’re comfortable navigating ambiguity and contributing to evolving architectures.
• You care about writing clean code and building systems that other engineers love to use.

Pay and Benefits

At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact.

We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other.

We offer:

• Competitive compensation, bonus opportunities, and retirement programs
• Comprehensive medical, dental, and vision coverage
• Generous, flexible time off
• Paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave
• Learning & development stipend
• Opportunities to give back, including volunteer time and donation matching
• Mental wellbeing resources and support

(Benefits may vary by location; details will be shared during the interview process.)

Location & Work Arrangements

Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission.

For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a relationship-focused, outcome-oriented Enterprise Account Executive, Expand with an entrepreneurial spirit to help us take on a huge market opportunity. In this role, you’ll focus on targeted $100M–$1B+ accounts across the region, helping some of the most successful software, hardware, media, telecom, and IoT companies sustain rapid growth and transform their entire business.

You’ll work closely with our existing customers as a trusted advisor, further pioneering business transformation while expanding Zuora’s footprint and value. You will be the CEO, aka “ZEO,” of your franchise and career – owning and driving the strategy, and leading the sales cycle with a cross-functional team, including our award‑winning customer service team. You’ll be challenged and supported as a salesperson to grow, surrounded by some of the brightest and most visionary people both in and outside of Zuora.

About You

• Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s messaging, products and services, and unique sales approach
• Develop your own account, territory, and opportunity plans to manage complete and complex sales cycles to drive maximum value and adoption of Zuora’s complete multi-product portfolio
• Identify and secure expansion / cross-sell opportunities within your assigned book of business
• Exceed your quarterly and annual sales quota; identify opportunities and create a pipeline that will fuel the ongoing growth of your business
• Meet and exceed annual renewal targets
• Work cross-functionally with our marketing, product, and customer service teams to deliver outstanding results
• Accurately forecast profitable and predictable territory performance through adherence to our sales process
• Advocate for your customers’ implementations and maintain customer satisfaction by ensuring timely resolution of any customer service–related issues

Your experience

• 5+ years of solution sales experience managing complex SaaS sales cycles with demonstrated ownership of territory and account management
• Proven track record of consistent over-achievement of quotas, revenue goals, and the ability to effectively identify and sell to C-level executives
• Passion for building long-lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
• Technologically adept and business-acumen focused, with outstanding communication (both written and oral), negotiation, and presentation skills
• Ability to work individually and on a collaborative team in a fast-paced and continuously evolving environment
• Technologically adept with strong proficiency in leveraging Generative AI tools (e.g., Gemini, Claude, Cursor) for prospecting, strategic account planning, lead qualification, and drafting customer communications, in addition to strong computer skills including G Suite and Salesforce.
• Bachelor’s degree (sales training methodologies is a plus)
• Ability to travel when required

About the Team

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning, and our Sales team is pivotal in sustaining our rapid growth across the globe. As part of this team, you’ll join a high-performing, collaborative group that partners closely with customers and internal stakeholders to drive meaningful business outcomes.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

Our Team - Check out this video that highlights our amazing ZBR team here at Zuora!

The Opportunity

Sales Development Representative (ZBR) – Your Career, Your Impact

At Zuora, we believe in the power of transformation. Our go-to-market team partners with some of the most innovative companies across SaaS, Media, and Complex Enterprises, helping them thrive in the subscription economy. We provide solutions that drive growth and innovation, and we need diverse, dynamic thinkers to help us shape the future.

Our Business Development team is at the heart of our strategy, connecting marketing and sales to break into key accounts and build long-term success. Your contributions will be critical, and we are committed to investing in your growth and career.

Why Zuora? A Place Where You Can Thrive

✅ We invest in your development – We offer comprehensive training, mentorship from industry experts, and career coaching to help you become a strategic sales leader.
✅ We equip you with the best tools & resources – We ensure you have cutting-edge technology, data-driven insights, and powerful messaging to succeed.
✅ We support your career path – Whether you want to grow in sales or explore other opportunities within Zuora, we are here to help you chart your course.
✅ We value collaboration & diversity – We believe in creating an inclusive, supportive team environment where different perspectives drive innovation and success.

Your Role & Impact

As a ZBR, you’ll play a crucial role in generating new business and building relationships with future customers. You will:

💡 Partner with marketing & sales – Work with our incredible marketing team to identify key accounts and engage the right prospects based on data-driven insights.
🤝 Build meaningful connections – Nurture relationships with potential customers and help them understand how Zuora can support their business goals.
📈 Develop strategic sales skills – Work alongside experienced sales professionals, learning how to communicate with decision-makers and influence top executives.
🚀 Own your success – Use cutting-edge tools like Outreach, Salesforce, AI-powered platforms, and multi-channel engagement strategies to drive results.
🌍 Contribute to a team-driven culture – Share ideas, support your peers, and help shape the future of our business development strategy.

About You

✅ Eager to learn & grow – If you have sales experience, we are excited to help you succeed. Ideally you've worked in a role that is target driven and involves cold calling.
✅ A natural relationship builder – You enjoy working in a team, connecting with people, and creating solutions that drive impact.
✅ A strategic thinker with a collaborative mindset – You bring fresh ideas, embrace challenges, and are always looking for ways to improve.
✅ Driven by purpose – You want to be part of a company that is shaping the future of business and creating opportunities for people worldwide.

Prior experience with sales methodologies, prospecting or in a SaaS environment is a big plus. SDR Internship experience (3-6 months) would also be advantageous.

If you're ready to take the next step in your career and be part of a supportive, high-energy team, we’d love to hear from you!

Benefits

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs

• Medical, dental and vision insurance

• Generous, flexible time off 

• Paid holidays, “wellness” days and company wide end of year break

• Paid parental leave 

• Learning & Development stipend

• Opportunities to volunteer and give back, including charitable donation match

• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other and to our customers. For this role, we offer the flexibility to work in a hybrid model, with your week split between Monday - Wednesday at our Foster City HQ and Thursday & Friday remotely or in the office its up to you!

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Zuora’s Sales Alliances organization is a critical growth engine, expanding our reach and impact through a global ecosystem of cloud, technology, SI, and channel partners. As a Sr Partner Account Manager, you will own and grow a portfolio of strategic partners, driving sourced and influenced pipeline, joint wins, and long-term, recurring revenue.

In this role, you will:

• Define and execute joint business plans with priority partners, aligning on target accounts, solutions, and routes to market that accelerate Zuora’s growth and deepen our footprint in key segments.
• Drive revenue through co-selling, leading partner pipeline reviews, deal strategy, and executive alignment to unlock multi-year, multi-product opportunities.
• Scale partner productivity by enabling partner sales and technical teams on Zuora’s platform, repeatable plays, and differentiated value in the Subscription Economy.
• Act as the voice of the partner internally, collaborating closely with Sales, Marketing, Product, Customer Success, and RevOps to remove friction and ensure partners can easily build, market, and sell with Zuora.

Over your first 12–18 months, success looks like: building 2–3 flagship partner growth stories, consistently exceeding partner-sourced and influenced pipeline targets, and establishing a predictable operating rhythm across your partner portfolio.

About You

You are a strategic, revenue-minded partner leader who knows how to turn alliances into measurable growth. You combine executive presence with operational rigor and are comfortable navigating both boardroom conversations and detailed deal reviews.

You may be a great fit if you:

• Have 8–12+ years of experience in partner / alliances, channel sales, or strategic business development in B2B SaaS or enterprise software, ideally within a complex, multi-product environment.
• Bring a track record of exceeding sourced and influenced revenue goals through cloud, ISV, SI, or channel partnerships.
• Are adept at joint business planning, including defining shared targets, routes to market, and investment priorities with partner executives.
• Excel at co-selling and deal orchestration, from early opportunity identification through negotiation and close, in partnership with direct Sales teams.
• Are comfortable working across matrixed organizations, influencing without authority and aligning multiple stakeholders (Sales, Marketing, Product, Finance, Legal, Operations).
• Have strong commercial and financial acumen, enabling you to assess partner economics, structure win–win motions, and prioritize where to invest.
• Communicate clearly with both technical and business audiences, and can translate Zuora’s platform capabilities into compelling value propositions for partners and joint customers.
• Thrive in evolving environments where you balance strategy and execution, test new approaches, and iterate quickly based on data and feedback.

Nice to have (but not required):

• Experience building or scaling partner programs with major cloud or SaaS platforms (e.g., hyperscalers, large SIs, or global ISVs).
• Familiarity with subscription, usage-based, or modern monetization models.
• Prior experience supporting multiple routes to market (direct, channel, marketplace, OEM, or co-sell) across regions.

About the Team

The Alliances team sits at the intersection of Sales, Marketing, and Product, and is responsible for building and scaling a global ecosystem that extends Zuora’s reach, accelerates deal cycles, and deepens customer value.

As a Sr Partner Account Manager, you will:

• Work side-by-side with Sales leaders and Account Executives to build joint territory and account plans with partners.
• Partner closely with Marketing on partner campaigns, co-marketing, and events that drive awareness, pipeline, and expansion.
• Collaborate with Solution Engineering and Product to define differentiated, repeatable solutions and industry plays with key partners.
• Coordinate with RevOps, Finance, and Legal on partner-facing processes, agreements, and reporting that support scale and data integrity.

The team operates with a high bar for collaboration, execution, and transparency, with regular partner pipeline reviews, QBRs, and shared metrics to ensure we are all rowing in the same direction. You’ll have opportunities to grow your scope across regions, partner types, and strategic initiatives as Zuora’s ecosystem continues to expand.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Do you love amplifying stories across channels as much as writing compelling copy? Can you turn complex product positioning into a scalable, repeatable content engine that powers web experiences, product marketing, and conversion journeys?

Reporting to the Director of Communications, the Content Manager partners closely with the Senior Content Manager to go beyond traditional copywriting. This is a hands-on role at the intersection of high-quality storytelling, product marketing, social media, web experience, and AI experimentation.

You will transform Zuora’s positioning into consistent, high-impact content across the website, social media, campaigns, and the full customer journey.

In this role, you will:

Be a Strategic Content Architect
Define the systems that make great content possible—not just the content itself. Partner with product marketing, growth, and web stakeholders to translate business strategy into clear frameworks, structured messaging, and scalable templates.

Drive Editorial Excellence Across Formats
Produce and refine messaging across articles, guides, data reports, web pages, conversion flows, social media (written and video), and campaign assets. Maintain exceptional quality across written, visual, interactive, and live formats, ensuring Zuora’s voice is consistent and differentiated.

Enable AI-Powered Content Scale
Transform core messaging into modular, reusable components for every stage of the customer journey. Build AI workflows, prompt libraries, and automation patterns to scale high-quality content creation. Establish governance, models, and guidelines to maintain consistency across products and audiences.

Own Content-to-Web Transformation
Partner with the web team to bring messaging to life across landing pages, solution pages, site architecture, and UX flows. Apply a conversion-driven mindset using data, experimentation, and CRO best practices. Ensure content is optimized for SEO, CMS integration, and personalization.

Lead Cross-Functional Collaboration
Work closely with Content, Communications, Product Marketing, Brand, Growth, Web, SEO, and Design teams. Help shape positioning, refine messaging, and align content with brand, engagement, and revenue goals. Collaborate across the organization to create breakthrough content and experiences.

About You

You’re an experienced content strategist who thrives at the intersection of storytelling, systems, and scale. You’ve worked closely with product marketing—ideally in SaaS—and know how to turn insights into compelling narratives that drive business impact.

You bring:

• 5+ years of experience in high-impact content roles (B2B SaaS preferred; journalism or newsroom background a plus)
• Exceptional writing and storytelling skills
• Proven ability to translate product positioning into high-performing web and conversion experiences
• Strong understanding of SEO, user journeys, and experimentation frameworks
• Working knowledge of AI content tools, workflow orchestration, and automated QA practices
• A high bar for content quality across formats: written, visual, video, and live experiences
• Sharp critical thinking, creativity, attention to detail, and cross-functional influence

Bonus: Experience writing for SaaS companies in finance or accounting.

About the Team

• The Communications and Content team is redefining how Zuora tells its story. This is not a traditional copywriting function—it’s a strategic, systems-driven team focused on building the next generation of storytelling.
• Together, the team is shaping how Zuora shows up across every touchpoint and how the market understands the future of monetization.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As a Regional Alliances Manager, North America, you will translate Zuora’s strategic partner ecosystem into tangible pipeline and revenue across the region. You’ll be the connective tissue between global alliance leaders, regional sales, and partners like PwC, Deloitte and key regional systems integrators & technology partners — ensuring joint opportunities are well-structured, visible in Salesforce, and progressing with clear next steps.

In this role, you will:

• Drive partner-sourced and partner-influenced pipeline by aligning the right partners to the right opportunities, coordinating joint pursuits, and tracking outcomes in a disciplined way.
• Own the operational backbone of alliances in NA, including partner-related Salesforce processes, dashboards, and Google Sheets that underpin reporting, attribution, and executive visibility into partner performance.
• Help AEs understand and leverage the partner footprint in their territories, making it easy for sales to know which partner to bring into which deal, when, and why.

Over your first 12–18 months, you’ll establish reliable regional cadences with priority partners, tighten data quality and attribution, and become the go-to expert for “what’s happening with partners in this account, segment, or region.”

About You

You may be a great fit if you:

• Have experience in alliances, channel, or partner management within B2B SaaS or enterprise technology, ideally in revenue-focused or sales-adjacent roles.
• Are strong at partner and stakeholder management: you know how to balance partner interests with sales priorities, create joint value propositions, and keep everyone aligned through clear communication and follow-through.
• Bring a track record of driving pipeline and bookings through partners — including sourcing new opportunities, influencing existing deals, and ensuring accurate attribution.
• Are highly proficient in Salesforce, Google Sheets and AI tools, and comfortable using data, dashboards, and trackers to drive decisions and cadences (not just report them).
• Thrive in environments where you balance strategy and execution: you can zoom out to define partner plays and priorities, then zoom in to clean up data, update dashboards, and prepare materials for the next pipeline call.
• Are naturally organized and detail-oriented, with a bias for action: you keep next steps clear, data clean, and stakeholders informed.
• Enjoy serving as the “face of Alliances” for sales in your region, building trust through reliability, expertise, and proactive communication.

Nice to have:

• Experience working with or for large consultancies or SIs (e.g., Big 4, regional SIs) in go-to-market or delivery contexts.
• Familiarity with quote-to-cash, billing, revenue recognition, or ERP/finance transformation programs.
• Exposure to AI or automation use cases in sales, operations, or partner management workflows.

About the Team

You’ll join the Global Alliances & Channels organization, with a focus on the North America region. The team’s mission is to extend Zuora’s reach and impact through a high-performing ecosystem of consulting and delivery partners who help our customers modernize revenue operations.

We partner closely with:

• Sales (AEs, RVPs) to identify where partners can unlock or accelerate opportunities, from early-stage pursuits through late-stage deal support.
• Global Alliance Directors who own top-of-house strategy and relationships with firms like PwC and Deloitte, translating their global priorities into concrete regional plays.
• RevOps, Marketing, BD, and Product to align on reporting, campaigns, BD programs, and joint initiatives that depend on accurate partner data and clear execution.

The team is distributed, highly collaborative, and operates with a mix of structured cadences (pipeline reviews, mapping sessions, QBRs) and agile, ad-hoc collaboration to unblock deals. You’ll have opportunities to expand scope across partners, segments, and initiatives as you demonstrate impact.

What You’ll Do

Partner Management – Regional & Business Development Partners

• Capture and track partner referrals and partner-sourced opportunities, ensuring accurate tagging, updates, and communication back to partners.
• Run or co-run pipeline and alignment cadences with these partners, keeping joint pipelines current and actions clearly assigned.

Strategic Partner Support – PwC, Deloitte & Other Priority Firms

• Support Global Alliance Directors by turning strategic plans into regional execution: account mapping, opportunity identification, and cadence management.
• Lead or support account and initiative mapping for priority accounts and programs, consolidating internal and partner intel into actionable pursuit lists.
• Build concise partner briefs and materials that articulate the partner story, their role in pursuits, and how teaming will work.
• Help manage joint pipeline calls and QBRs, ensuring data is accurate, agendas are structured, and next steps are captured.

Partner Operations

• Own the hygiene of partner-related fields on opportunities (and, where needed, accounts), ensuring clean attribution for partner-sourced and partner-influenced deals.
• Create, maintain, and refine Salesforce reports and dashboards used by AEs, RVPs, and alliance leadership to monitor partner performance and pipeline.
• Run or support internal partner pipeline reviews, surfacing key deals, risks, and actions for the region.
• Lead or support data clean-up, mass uploads, and attribution audits, working with RevOps and other stakeholders to maintain data quality.

Cross-Functional Collaboration & Enablement

• Partner with Marketing, BD, and Product to share partner and account insights that inform campaigns, content, and joint initiatives.
• Provide training and enablement for AEs and other internal stakeholders on alliances dashboards, reports, and partner engagement processes.
• Help prepare and support partner QBRs, regional plans, and program reviews, contributing clear data and narratives that highlight alliances impact.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued
  
  

Our Commitment to an Inclusive Workplace

Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, MySQL, Spring Framework, Hibernate, Apache Flink, Apache Hudi, Clickhouse and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, Kotlin, MySQL, Spring Framework, Hibernate and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.

Key responsibilities include:

• Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
• Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
• Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
• Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
• Create, update, and maintain Workday documentation with process guides and end-user training materials.
• Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
• Address incoming questions, requests, and issues while maintaining strong communication.
• Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms

About you

• Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
• 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
• Experience with Workday Absence Management and Security configuration preferred.
• Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
• Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
• Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
• Detail-oriented with excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with a proactive, customer-focused mindset.
• Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with system analysts, administrators, project managers, data architects, and developers to deliver robust, scalable business solutions.

The Sr. Business Systems Analyst – Technical is a key technical expert responsible for supporting system integrations and development across G&A business systems. This role functions as both a Business Systems Developer specializing in Finance platforms such as NetSuite and a cross-functional integration specialist, ensuring seamless data flow, automation, and scalability.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization supporting G&A functions, the Sr. Business Systems Analyst - Technical collaborates with Finance, HR, and Legal teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals

YOUR OPPORTUNITY

As the Sr. Business Systems Analyst - Technical, you will play a vital role in the development and integration of Finance, HR, and Legal systems. Combining your expertise as a core ERP developer and integration specialist, you’ll ensure seamless data flow, scalable automation, and system reliability. You’ll work closely with functional BSAs and development teams to prioritize initiatives, refine user stories, and deliver enhancements through agile sprints, while supporting testing and deployment activities. 

Key responsibilities include:

• Lead integration support across core Finance, HR, and Legal business systems, ensuring data consistency and process efficiency.
• Act as a NetSuite Developer, building and maintaining scripts, workflows, and integrations using SuiteScript, RESTlets, SFTP, and API-based connections.
• Develop and maintain custom solutions across platforms such as NetSuite, Coupa, and other enterprise applications to meet evolving business requirements.
• Collaborate with functional BSAs and business stakeholders to design, test, and deploy enhancements that align with operational goals and best practices.
• Support cross-platform data flows, troubleshoot integration issues, and implement scalable solutions to maintain system reliability.
• Ensure documentation, configuration standards, and SOPs are up to date and compliant with internal controls.
• Partner with IT, Security, and cross-functional teams to ensure secure, efficient, and sustainable integrations across systems.
  
  

OUR TECH STACK: SFTP, REST API, OAuth 2.0, SQL, JavaScript, NetSuite SuiteScript, Coupa, and Navan

WHAT YOU’LL ACCOMPLISH

• Deliver Seamless System Integrations: Ensure Finance, HR, and Legal applications communicate effectively by implementing secure, stable, and automated data connections across NetSuite, Coupa, and other platforms.
• Enhance Core Financial Workflows: Improve efficiency in processes such as Treasury Accounting, Procurement, and Month-End Close through scalable integration and system enhancements.
• Advance Automation & Data Reliability: Develop solutions that strengthen data accuracy, eliminate manual work, and increase system reliability across end-to-end business workflows.
• Drive Continuous Improvement: Partner with functional BSAs and cross-functional teams to identify optimization opportunities, refine user stories, and deliver impactful enhancements through agile sprints.
• Promote Secure & Compliant Operations: Collaborate with IT and Security teams to uphold data protection, access controls, and audit compliance across integrations and financial systems.
• Establish Sustainable System Practices: Maintain clear documentation, SOPs, and configuration standards to ensure long-term scalability and consistent operational excellence.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 5+ years of experience in NetSuite development and administration, including SuiteScript (1.0/2.x), SuiteFlow, and SuiteTalk.
• 8+ years of experience and Proficiency in system integrations, including SFTP, API, REST, and web services.
• Strong problem-solving, communication, and collaboration skills; able to work across technical and functional teams.
• Strong understanding of Finance processes including General Ledger, P2P, Q2C, and Reporting with the ability to translate functional needs into technical solutions.
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Experience with Coupa, Workday, Navan, or other connected systems is a plus
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora’s Application Security & Security Engineering team partners closely with engineering to embed security into the software development lifecycle through scalable tools, processes, and culture.

As a Senior Security Engineer, you’ll work hands-on with developers and architects to drive secure design, build security automation, and support critical projects across our cloud-native platform. This role is part of our growing presence in Sydney and offers the opportunity to shape and scale security practices globally.

This is a hybrid position, so you'll work both remotely and in the office.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Collaborate with teams across a global organization to support the adoption and implementation of secure software development practices and tooling.
• Contribute hands-on to critical engineering and tooling projects, working closely with technical leads and product owners to ensure security is a key part of successful project outcomes.
• Mentor engineers and influence architectural decisions to ensure security is embedded by design.
• Design and develop reusable, flexible security components and APIs to support scalable, secure application development across the company.
• Define and promote best practices to ensure software security without compromising functionality, usability, reliability, or availability.
• Participate in design and code reviews, providing actionable security recommendations as needed.
• Collaborate with project teams to design and prototype secure solutions, validating key assumptions and security objectives.
• Evaluate, implement, and support a range of security tools to improve visibility and reduce risk.
• Build strong relationships and communicate effectively with stakeholders throughout the SDLC, including Product, Engineering, and Operations teams.

Your experience

• 8+ years of experience in application security, software development, or a related engineering role.
• Strong understanding of secure software development practices, including experience working with developers to embed security into the SDLC.
• Hands-on experience conducting security design reviews, threat modeling, and code reviews for web and cloud-based applications.
• Familiarity with common application vulnerabilities (e.g., OWASP Top 10) and experience in identifying and remediating them.
• Experience working with security tools such as SAST, DAST, SCA, and container security scanners.
• Ability to communicate security concepts effectively to both technical and non-technical stakeholders.

Nice to haves:

• Experience with AWS security best practices and securing cloud-native architectures.
• Background in DevSecOps or building security automation into CI/CD pipelines.
• Familiarity with Bug Bounty triage or managing responsible disclosure programs.
• Experience with regulatory frameworks (e.g., ISO 27001, SOC 2, or GDPR) as they relate to product security.
• Programming or scripting skills (e.g., Python, JavaScript, or Go) to build internal tools or automation.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Attractive parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity & About the Team

As a Product Manager, AI Platform at Zuora, you will define and deliver the foundational platform that powers all of Zuora's AI capabilities. You'll own the end-to-end architecture—from the agent orchestration layer to user-facing interfaces—that enables intelligent, context-aware experiences across our product suite. Your work will directly shape how enterprise customers interact with AI agents that transform subscription management, billing operations, and revenue intelligence.

This role sits at the intersection of platform engineering, applied AI, and product design. You'll partner closely with engineering to build the infrastructure that connects AI agents to applications, manages conversation state and memory, and provides the tools layer that lets agents take meaningful action. Your decisions will determine how AI capabilities scale across Zuora's ecosystem while maintaining enterprise-grade security, auditability, and user control.

A critical dimension of this role is cross-organizational leadership. You will interface with application product teams across the entire Zuora suite—Billing, Revenue, Payments, CPQ, and Platform—to enable their AI capabilities and experiences. You'll collaborate across the Product Management organization to ensure a unified, coherent end-to-end user experience. Success requires building strong relationships, establishing shared standards and patterns, and balancing platform consistency with the flexibility teams need to deliver differentiated AI experiences for their domains.

*This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

What You'll Do

Own AI Platform Strategy – Lead the roadmap for Zuora's AI Platform, including the agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and the centralized tools layer that connects agents to Zuora's services and APIs.

Enable AI Across the Zuora Suite – Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities. Provide platform components, patterns, and UX standards that allow teams to build domain-specific experiences while ensuring a coherent end-to-end user experience across the product portfolio.

Drive Platform Architecture Decisions – Partner with engineering on critical technical choices across the stack: cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations that enable agent capabilities.

Build Intelligent User Experiences – Define how AI integrates into Zuora's applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities.

Establish Enterprise Controls – Own the product strategy for AI governance including permissions, configuration management, audit capabilities, and human-in-the-loop controls that give enterprise customers confidence in AI-assisted operations.

Evolve Platform Capabilities – Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time—including memory, context management, automation, and new interaction paradigms.

Lead Rapid Iteration Cycles – Establish product feedback loops combining quantitative analytics (usage instrumentation, in-app feedback tracking) with qualitative customer insights (structured interviews, session replay analysis) to enable frequent AI releases and continuous improvement.

Drive Cross-Functional Execution – Collaborate across engineering, design, and product teams to deliver cohesive AI experiences. Lead UX audits to ensure consistent component usage and establish decision frameworks for when custom experiences add value versus complexity.

Establish External Thought Leadership – Represent Zuora in customer advisory discussions, industry events, and analyst briefings to position Zuora as a leader in enterprise AI platform innovation.

About You

• 5-8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products
• Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies that power intelligent user experiences
• Strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures—comfortable partnering with engineering on decisions involving WebSocket protocols, agent orchestration, and memory management
• Proven success with platform products serving multiple internal and external consumers, including experience defining abstractions, establishing governance models, and balancing platform flexibility with product consistency
• Strong cross-functional collaboration skills with demonstrated ability to influence and align multiple product teams, establish shared standards, and drive adoption of platform capabilities across an organization
• Experience shipping AI features to enterprise customers, including navigating requirements around security, audit, permissions, and human-in-the-loop controls
• Data-driven product development approach with experience instrumenting features, analyzing usage patterns, and using feedback loops to drive rapid iteration
• Executive presence and ability to influence stakeholders across functions, including engineering leadership and C-level audiences
• Bachelor's degree in Computer Science, Engineering, or related technical field

Nice to Haves

• Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar)
• Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents
• Background in subscription billing, revenue platforms, or enterprise financial systems (Zuora, Salesforce, Oracle, SAP)
• Experience with real-time communication protocols and event-driven architectures
• Track record of building platforms that serve both internal product teams and external developers
• Advanced degree in Computer Science, AI/ML, or a related field

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity and The Team

We are looking for a Principal Product Manager – Payments to lead the next chapter of Zuora’s global payments platform and coverage strategy. In this senior individual-contributor role, you will be responsible for defining and driving the long-term roadmap for global payment acceptance, platform capabilities, and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world.

You will operate at the intersection of product, engineering, architecture, and partnerships, shaping how Zuora integrates with payment processors, acquirers, and orchestration partners globally. You have previously built and launched payments platforms and global payment features at scale with a prior company, and you bring 10+ years of hands-on payments domain experience building and scaling integrations across regions.

You will partner closely with product and engineering leaders, be the face to the customers, mentor other ZEOs in the payments area, and serve as a key thought partner to Zuora’s leadership on payments strategy. If you are passionate about building scalable, resilient payment platforms that power the Subscription Economy globally, this is the perfect time to join our team.

*This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

What you’ll do

• Lead the Global Payments Platform & Coverage Strategy
  Define, own, and execute the multi-year product strategy and roadmap for Zuora’s payments platform, including global acceptance, payment coverage, and core platform capabilities that serve all payment processors integrated with Zuora.
  
  
• Drive Complex Processor & Orchestration Integrations
  Lead the end-to-end lifecycle of complex integrations with payment processors, acquirers, and orchestration partners—from ideation, technical scoping, and design through launch, rollout, and ongoing optimization.
  
  
• Scale Global Payment Features and Functionality
  Design and launch global payment features (e.g., new payment methods, wallets, local schemes, risk and compliance capabilities, routing/orchestration patterns) that improve authorization rates, coverage, and resilience across regions.
  
  
• Optimize Payment Performance at Scale
  Analyze payment success rates and processing data across geographies and processors to identify opportunities to improve authorization rates, reduce transaction failures, and enhance redundancy and resiliency of our payment flows.
  
  
• Set Standards for Integration & Platform Quality
  Establish best practices, patterns, and reusable building blocks for payment integrations (APIs, configuration models, error handling, reconciliation, observability), ensuring new integrations and features are scalable, secure, and maintainable.
  
  
• Collaborate Cross-Functionally and Across Time Zones
  Work closely with engineering, architecture, design, data, and partner management teams—often across US, Beijing, and India time zones—to deliver robust payment solutions that meet the complex needs of global enterprise customers.
  
  
• Serve as the Payments Domain Expert
  Act as the internal subject matter expert on payment gateways, acquirers, schemes, alternative payment methods, and payment orchestration. Provide guidance to internal teams and customers on global payment best practices and regulatory considerations.
  
  
• Be the Focal Point for Customers and Partners
  Serve as a primary point of contact for strategic customers and payment partners for coverage, platform, and integration topics in the US time zone, while aligning closely with engineering and stakeholder teams in Beijing and India.

Your experience

• Deep Payments Domain Expertise (10+ Years)
  10+ years of experience in the payments industry with a deep understanding of the global payments ecosystem, including gateways, processors, acquirers, schemes, wallets, and alternative payment methods.
  
  
• Proven Platform & Global Feature Ownership
  Demonstrated experience building and launching payments platforms and global payment features at a previous company (e.g., PSP, payment gateway, payment orchestration provider, large-scale merchant/platform). You have owned platform capabilities and coverage expansions end-to-end, not just single integrations.
  
  
• Global Payments Integration Experience
  Extensive experience designing, delivering, and scaling payment integrations globally, including working with multiple acquirers/PSPs, local payment methods, and regulatory requirements across regions (e.g., EU, UK, APAC, LATAM, North America).
  
  
• Integration Management & Technical Fluency
  Demonstrated success managing complex technical integrations with payment processors and acquirers, including reading and working from API specifications, mapping request/response fields, handling retries, idempotency, 3DS/SCA, tokenization, and reconciliation workflows.
  
  
• Senior-Level Product Management
  Strong product management track record at a senior/principal level: owning multi-quarter roadmaps, making tradeoffs across platform, coverage, and customer commitments, and delivering features that drive measurable business impact for global customers.
  
  
• Technical Aptitude and Architecture Mindset
  Ability to understand the technical nuances of payment platforms and integrations, collaborate effectively with architects and senior engineers, and translate complex requirements into clear specifications and system behaviors.
  
  
• AI & Data-Driven Product Experience
  Experience using AI/ML to build value-added products that connect payments with revenue or accounts receivable (e.g., automated reconciliation, collections intelligence, cash application, forecasting, or churn analytics), bridging data silos to drive measurable business outcomes.
  
  
• Global Mindset
  Experience building products and platforms for a global market, with a good grasp of regional payment preferences, regulations, and operating constraints (e.g., PSD2, SCA, data residency, localization).
  
  
• Stakeholder and Partner Leadership
  Experience owning relationships with payment processors or strategic partners, and working directly with enterprise customers to prioritize coverage, manage escalations, and align roadmaps.

Nice to Have

• Experience working with recurring billing, subscription management platforms, or usage-based business models.
• Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS.
• Technical background or previous experience as a solution architect or engineer in the payments space.
• Experience with payment orchestration platforms or building multi-processor routing strategies.

Pay and Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

About the Team & The Opportunity

As an Implementation Consultant - Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.

Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles.

This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.

This is a location-specific position that requires you to come into the office regularly to be most effective.

*Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. 

25% travel required for customer on-site engagements in North America and Canada.

What you’ll do

Solution Design & Implementation Support

• Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations.
• Configure solutions, ensuring alignment with business processes and best practices.
• Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.

Requirements Gathering & Documentation

• Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements.
• Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs.

Testing, Troubleshooting & Support

• Support system testing, user acceptance testing (UAT), and issue resolution before deployment.
• Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues.
• Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions.

About You

• Bachelor’s of Science in Computer Science or in Business preferred.
• 3 to 5+ years of experience in consulting for Enterprise Software implementations.
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
• Experience working in all stages of the implementation lifecycle.
• Strong analytical skills and a customer-centric mindset.
• Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements.
• Experience working with enterprise-level customers in complex project implementations.

Nice to haves:

• Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
• Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
• Experience with data migration and system integration strategies.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Location & Work Arrangements

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for an Internal Communications Manager to be a key individual contributor driving our global internal communications programs. In this role, you’ll serve as a central point of contact for internal communications, partnering with senior leaders and cross-functional teams to plan, write, and deliver communications that keep ZEOs aligned, informed, and inspired.

You’ll shape the narrative of where Zuora is going and how we get there together, working across channels such as email, Slack, our employee newsletter, intranet, and live events. You’ll translate complex strategies into clear, human messages and help leaders communicate with clarity, confidence, and impact.

*This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

Plan and execute internal communications programs

• Partner with the broader Communications, Marketing, ZEO Success, and Strategic Operations teams to plan and execute internal communications programs aligned to company strategy, OKRs, people programs, and more.

• Own day-to-day management of the internal communications calendar for your programs, ensuring the right messages reach the right audiences at the right time and avoiding channel conflicts or duplication.

• Support coordination across regions and functions so global and local communications feel consistent, timely, and relevant.

Write and edit clear, compelling content

• Draft, edit, and polish internal content across channels, including A–Z newsletter blurbs, executive and functional emails, Slack posts, intranet articles, company enablement, talking points, FAQs, and event scripts.

• Translate complex strategies and initiatives into simple, human, and actionable messages tailored for different audiences (all ZEOs, people leaders, specific functions/regions).

• Maintain consistency with Zuora’s internal tone of voice: clear, candid, approachable, and aligned to our values.

Support executive and leadership communications

• Partner closely with senior leaders (including the CEO, COFO, CPTO, and functional SVPs) and their teams to support internal communications around strategy, business performance, and major announcements.

• Contribute to the development of All Hands and ZKO segments by drafting talking points, story arcs, and supporting materials that help leaders show progress, explain “the why,” and drive clear calls to action.

• Provide constructive feedback and light coaching on content and structure so leaders can communicate with clarity and confidence.

Help run high-impact internal events

• Support end-to-end communications for enterprise events such as Global All Hands, ZKO, APAC AMAs, Summer of AI, and targeted enablement sessions – including invites, run-of-show docs, presenter scripts, Q&A flows, enablement tools and resources, and recap communications.

• Partner with Operations, IT, and regional stakeholders on logistics and audience experience (e.g., Zoom configuration, recordings, translations/captions, follow-up resources).

• Capture and synthesize feedback from ZEOs and leaders to recommend improvements for future events and communications.

Build scalable processes and leverage tools

• Use and continuously improve templates, intake forms, and playbooks that make it easier for partners to request support and contribute high-quality inputs (e.g., Internal Comms guide, request details, AI prompt templates).

• Help maintain and refine AI-enabled workflows (for newsletters, MBR recaps, and other recurring updates) that reduce production time and improve consistency.

• Track basic engagement metrics (opens, attendance, Q&A/submissions, survey responses) and share insights and recommendations with the Senior Director and stakeholders.

Champion culture, inclusion, and global representation

• Ensure internal communications reflect and reinforce Zuora’s culture and values, highlighting examples of ZEOs and teams bringing our strategy to life.

• Intentionally elevate diverse voices and perspectives in company-wide forums by partnering with regional leaders and ERGs to feature stories, quotes, and segments that represent our global ZEO base.

• Help ensure key moments and messages land thoughtfully across regions, time zones, and cultural contexts.

About You

• Minimum of 5+ years of experience in internal/employee communications, corporate communications, or a closely related field, ideally in high-growth tech or SaaS environments (or equivalent work experience with a Master's or Bachelor's degree as specified).

• A quick learner with a keen interest in rapidly understanding the business, its strategies, and its complexities.

• Strong writing and editing skills with a portfolio that demonstrates your ability to craft clear, concise, and engaging content across multiple formats and audiences.

• Experience supporting C-suite and senior leaders on internal communications (e.g., emails, town halls, leadership meetings), with professionalism, discretion, and sound judgment.

• Comfort operating in a highly collaborative, fast-paced, and global environment, coordinating with multiple teams and stakeholders to get work over the finish line.

• Demonstrated ability to manage multiple projects at once—from recurring newsletters to one-off announcements and live events—while maintaining attention to detail and meeting deadlines.

• Familiarity with modern internal communication tools and channels (e.g., Google Workspace, Slack, intranet/CMS, Zoom/Vidyard, basic analytics dashboards; exposure to AI-assisted writing tools is a plus).

• A genuine interest in culture, employee experience, and business strategy, and helping people understand not just what is happening, but why it matters and what they should do next.

Nice to have:

• Experience working closely with or within Marketing to align internal and external narratives.
• Familiarity with modern internal communications tools and analytics (e.g., intranet platforms, town hall tooling, survey/feedback tools, video and visual content formats).

About the Team

Zuora’s Internal Communications team connects every ZEO to our strategy, objectives and key results (OKRs), and culture through clear, timely, and engaging communication. You'll sit within Marketing and we partner closely with executive leadership, ZEO Success, and functional leaders globally to shape the narrative of where Zuora is going and how we get there together.

You’ll join a highly collaborative, fast-paced, and global team that:

• Operates as trusted advisors to senior leaders across the company.

• Works cross-functionally to ensure messages are aligned, consistent, and relevant for ZEOs around the world.

• Experiments with new formats, tools, and AI-enabled workflows to continuously improve how we communicate.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

• Provide support to the GTM FP&A team leaders
• Create and maintain reporting and analysis for management and team leads
• Deliver detailed analysis of historical financials and variance explanations, along with reports that track budget trends and forecast future needs
• Partner with the business to provide analytical support and analysis for ad-hoc projects related to workforce planning, personnel expense, monthly budgets, and other items
• Improve and optimize the financial processes

*This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

About You

• BA/BS Degree in Finance, Accounting, Business, Economics, or related field
• 2+ years of experience in Finance
• Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis, and problem-solving
• Advanced Excel modeling skills
• Strong PowerPoint or Google Slides skills
• Understanding of Accrual-Based Accounting
• Well organized and goal oriented
• Demonstrated ability to work in a fast-paced, highly collaborative environment
• Intellectually curious, self-starter who is not afraid to seek out projects independently
• Team player with a strong work ethic
• Adaptive experience strongly preferred
• Experience using AI (including creating agents) to automate systems and processes preferred

About the Team

• Trust, integrity, and collaboration are the heart of our team culture. We are a data-driven team that drives to make a difference for those we support and in our results.  We strive to drive a world class high performing team by developing our people and driving growth opportunities.
• Go-to-Market FP&A partners with Sales and Marketing to drive profitable growth. We own the GTM financial plan and forecasting, build models to evaluate investments, and provide performance reporting with actionable insights to ensure leadership has clear visibility into risks, opportunities, and key drivers.

Pay and Benefits

At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact.

We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other.

We offer:

• Competitive compensation, bonus opportunities, and retirement programs
• Comprehensive medical, dental, and vision coverage
• Generous, flexible time off
• Paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave
• Learning & development stipend
• Opportunities to give back, including volunteer time and donation matching
• Mental wellbeing resources and support

(Benefits may vary by location; details will be shared during the interview process.)

Location & Work Arrangements

Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission.

For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Zuora is re-architecting CPQ for the next generation—moving beyond traditional configuration and pricing into AI-driven, agentic quoting systems that directly impact revenue growth and deal velocity. This role sits at the center of that shift, driving the core CPQ platform (DealDesk + pricing foundations) while unlocking high-leverage capabilities like agent-assisted quoting and pricing optimization (CPQ-x).

You’ll tackle hard problems at the intersection of distributed systems, pricing complexity, and applied AI—from building scalable pricing engines to embedding intelligent agents into quote workflows. You’ll define and deliver the technical foundation for agentic quoting, de-risk critical GTM and product gaps, and shape how Zuora monetizes AI to drive measurable pricing uplift and sales efficiency.

About You

You’ll be successful in this role if you can own complex systems end-to-end and translate ambiguity into scalable, production-grade platforms. You’re equally comfortable going deep on architecture (e.g., pricing engines, distributed systems) and driving alignment across product, GTM, and data teams to ship high-impact capabilities.

You may be a great fit if you:

* Have significant experience leading backend/platform engineering teams building large-scale SaaS systems (CPQ, billing, pricing, or similarly complex domains).

* Are strong at system design, technical judgment, and organizational leadership—able to make clear tradeoffs between flexibility, correctness, and scale.

* Can bridge deterministic systems and AI-driven approaches, knowing when to apply rules vs ML/LLMs to solve real business problems.

* Thrive in environments where requirements are complex and evolving, and where you’re expected to drive both long-term architecture and near-term execution.

* Bring a track record of delivering high-impact platforms—e.g., scaling pricing systems, simplifying complex workflows, or embedding new capabilities (like AI) into core products.

* Are effective at driving cross-functional outcomes, especially across Product, Data/ML, and GTM teams.

⸻

Nice to Have

* Experience with CPQ platforms (Salesforce CPQ, Zuora CPQ, Apttus)

* Background in subscription or usage-based pricing models

* Familiarity with LLM patterns (RAG, embeddings) or production ML systems

* Experience integrating with CRM/ERP systems or financial platforms

About the Team

The CPQ Engineering team owns the systems that sit at the center of Zuora’s revenue engine—powering how deals are configured, priced, and transacted across the Subscription Economy. The team is responsible for building scalable, high-correctness platforms that connect CRM, billing, and downstream financial systems.

We work closely with Product, Data/ML, Sales/GTM, and Finance teams to ensure pricing and quoting workflows are both flexible and operationally sound. This includes deep collaboration on DealDesk workflows, pricing strategy, and embedding AI-driven capabilities directly into sales and quoting processes.

The team operates as a distributed engineering organization, with a strong bias toward design-first development, async collaboration, and clear technical ownership. Decisions are driven by data, system constraints, and long-term maintainability rather than short-term patches.

Engineers on this team gain exposure to core revenue systems, AI-driven product innovation, and cross-functional problem solving, with opportunities to expand scope across CPQ, Billing, and broader platform architecture while developing as technical and organizational leaders.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As an Application Support Engineer (Level 2) on the Global Customer Support team, you will play a pivotal role in delivering high-quality technical support while leveraging emerging AI capabilities to enhance customer experience and operational efficiency. This role provides the opportunity to deepen your technical expertise in Zuora Billing, contribute to continuous product improvement, and adopt AI-driven approaches to modernize support workflows.

• Deliver Advanced Technical Support: Provide Level 2 support for Zuora Billing by troubleshooting complex customer issues through ticketing systems and live sessions (e.g., Zoom). You will take full ownership of cases from initial investigation through resolution, ensuring timely and effective outcomes that maintain high customer satisfaction.  
• Diagnose, Triage, and Resolve Issues: Analyze and prioritize incoming issues based on severity and business impact, applying strong problem-solving skills to identify root causes. Investigate defects, document findings, and either resolve issues directly or escalate with well-defined technical context.
• Leverage AI to Enhance Support Efficiency: Utilize AI-powered tools to accelerate issue diagnosis, improve response quality, and reduce resolution times. You will also contribute to refining AI-driven support workflows by providing feedback on tool effectiveness and identifying opportunities for automation.
• Collaborate Cross-Functionally: Work closely with Engineering and Product Management teams to advocate for customer needs, contribute to defect resolution, and influence product improvements. Your insights will help shape better product functionality and reliability.
• Enhance Knowledge and Support Operations: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining high-quality documentation, including solutions related to configuration, customization, and integrations. You will also manage critical escalations and ensure clear, proactive communication with stakeholders.

About You

The business outcomes you will impact include (but are not limited to):

• Provide high-quality technical support to Zuora customers via ticketing systems and live sessions (e.g., Zoom), ensuring an excellent customer experience.  
• Analyze, track, and resolve customer issues promptly to maintain high levels of client satisfaction.  
• Triage and prioritize issues based on severity, business impact, and customer urgency. 
• Collaborate closely with Engineering and Product Management teams to advocate for customer needs and drive product improvements. 
•  Investigate customer inquiries, document defects, and troubleshoot issues—resolving or escalating as needed.  
• Take full ownership of customer issues from initial report through to resolution and closure.  
• Build deep expertise in Zuora Billing from both technical and business perspectives.  
• Contribute to Knowledge-Centered Service (KCS) by documenting solutions, including configuration, customization, and integration scenarios.  
• Manage critical escalations effectively, ensuring timely communication and resolution.  
• Deliver Level 2 (L2) support specifically for the Zuora Billing product.  
• Act as a Subject Matter Expert (SME) in Billing, mentoring and guiding team members.  
• Continuously expand knowledge across the broader Zuora product suite.  Participate in a 24/7 global support model, including rotational shifts and weekend on-call duties.

Your experience and skills

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).  Minimum of 3+ years of experience in Application or Technical Support roles.  

• Experience leveraging AI tools to improve efficiency, productivity, and quality in daily work activities.

Hands-on experience with billing systems or financial enterprise applications.  Strong technical proficiency in SaaS-supporting technologies such as:  XML, REST APIs, SOAP APIs  SQL, Kibana  Web services, HTML  Java and/or JavaScript  Experience working in a 24/7 rotational shift environment.  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences.  Proven ability to collaborate effectively with global, cross-functional teams. Strong problem-solving mindset with the ability to remain composed under pressure.  Demonstrated eagerness to learn new technologies, tools, and processes in a fast-paced environment.  

About the Team

The Global Customer Support team plays a critical role at Zuora, serving as a primary point of contact for customers and a key advocate for their overall experience. The team comprises over 100+ ZEOs across multiple global locations, strategically organized by functional expertise and support tiers. These tiers are designed to address increasing levels of complexity, aligned with the corresponding skills and experience required to effectively resolve customer needs.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for a Solution Delivery Manager to lead end-to-end implementation delivery for enterprise customers.

You’ll:

• Own delivery of multiple projects, ensuring they are on time, within budget, and aligned to customer outcomes
• Lead and guide implementation teams across moderate to complex global projects
• Monitor project quality, financials, risks, and performance
• Proactively identify and mitigate risks before they impact delivery
• Manage project plans and multi-project execution simultaneously
• Leverage your experience in SaaS/ERP/Order-to-Revenue systems to drive immediate impact

This role is ideal for someone who thrives in a multi-project, high-impact environment, combining strong delivery leadership with proactive risk management.

About You

• Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
• Previous experience with subscription billing and/or revenue implementation projects is a strong plus. 
• Experience with SaaS-based implementation is very strongly desirable
• Strong client service and/or management consulting experience
• Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
• Demonstrated experience managing multiple, concurrent engagements
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication.
• Comfortable working with and managing ambiguity and uncertainty.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Have developed domain industry or business process skills
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience Drives adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team 

Technology experience or awareness in the following:

• ERP, CRM, accounting/revenue systems, provisioning systems
• Billing, payment and revenue systems
• SaaS-based subscription management systems experience a strong-plus
• SaaS based software implementation
• Knowledge of Web Services, XML, SOAP, REST
• PMI Certification is a plus

Travel needs: potential for up to 50% of the time (including possible international travel).

The Team

Zuora’s delivery organization is focused on driving successful customer implementations of enterprise SaaS solutions across global regions. The team works on complex, multi-project environments, ensuring high standards of quality, performance, and customer outcomes.

Operating in a fast-paced, client-facing setting, the team collaborates closely with cross-functional stakeholders while leveraging technologies like Java, Microservices, Kafka, AWS, Kubernetes, and Terraform to deliver scalable, modern solutions.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.

You’ll:

• Define and evolve SLOs, SLIs, and resilience patterns
• Build AI-driven automation for detection, remediation, and forecasting
• Lead cloud infrastructure and Kubernetes platforms
• Drive incident response and operational excellence
• Mentor engineers and influence org-wide reliability practices

About You

• 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
• Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
• Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
• Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
• Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
• Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
• Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
• Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.

AI & Automation Expertise

• Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
• Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
• Strong understanding of how AI can be safely and effectively applied in production environments.

Nice to haves:

• Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
• Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
• Experience influencing architectural decisions at a platform or product level.
• Prior experience operating in a 24/7, global, high-availability SaaS environment.

The Team

Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.

You’ll:

• Define and evolve SLOs, SLIs, and resilience patterns
• Build AI-driven automation for detection, remediation, and forecasting
• Lead cloud infrastructure and Kubernetes platforms
• Drive incident response and operational excellence
• Mentor engineers and influence org-wide reliability practices

About You

• 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
• Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
• Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
• Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
• Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
• Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
• Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
• Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.

AI & Automation Expertise

• Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
• Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
• Strong understanding of how AI can be safely and effectively applied in production environments.

Nice to haves:

• Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
• Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
• Experience influencing architectural decisions at a platform or product level.
• Prior experience operating in a 24/7, global, high-availability SaaS environment.

The Team

Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Design @ Zuora

For over 15 years, Zuora has led the way in subscription management. Our platform has evolved through multiple technology stacks and acquisitions, which means there’s incredible diversity in our application—and also a tremendous opportunity to unify and elevate our UX standards.

The Opportunity

Be our first dedicated UX researcher and make an outsized impact. You'll have the unique opportunity to establish user research practices from the ground up, uncover critical friction points through customer interviews, and deliver recommendations that will directly influence what we build next. This isn't a coffee-fetching internship—your research will shape real product decisions.

Over 3 months, you'll conduct 15-20 customer interviews, perform competitive analysis, synthesize findings, and deliver a prioritized roadmap of feature improvements. You'll work closely with our Head of Product Design while having the autonomy to drive your research independently.

What You'll Do

• Conduct in-depth customer interviews to identify friction points and unmet needs
• Analyze user behavior using Qualtrics and Amplitude to validate interview findings
• Perform competitive analysis to identify market gaps and opportunities
• Synthesize research into actionable, prioritized recommendations aligned with business goals
• Present monthly findings to product, design, and engineering stakeholders
• Deliver a comprehensive final report that influences our product roadmap

Who You Are

• Currently enrolled in a graduate program (HCI, UX Research, Psychology, Cognitive Science, or related field)
• Strong foundation in user research methodologies—you know how to conduct interviews, synthesize findings, and translate insights into recommendations
• Highly independent and self-directed—you can manage ambiguity and prioritize without constant oversight
• Excellent communicator who can present complex findings clearly to different audiences
• Analytical thinker who can balance qualitative insights with quantitative data
• Portfolio or examples of previous research work (academic or professional)

Bonus Points

• Experience with B2B SaaS products or fintech
• Familiarity with Qualtrics, Amplitude, or similar tools
• Track record of conducting remote user interviews
• Knowledge of competitive analysis frameworks

What You'll Gain

• Real impact: Your research will directly influence product decisions, not collect dust in a folder
• Ownership: Establish research practices in an organization without a dedicated research team
• Portfolio gold: Ship professional research artifacts you'll be proud to show in interviews
• Mentorship: Work directly with our Head of Product Design and cross-functional leaders
• Industry exposure: Deep dive into complex B2B fintech problems
• Network: Build relationships and get strong references for your next role

The Details

• Duration: 3 months (12 weeks)
• Compensation: $30/hour
• Work Model: Hybrid with more in-office time during the first month for onboarding, then flexible
• Start Date: May 2026 (flexible based on your availability)
• Reports to: Head of Product Design

How to Apply

Send us your resume, portfolio (or link to research samples), and a brief note about why you're interested in this role and what you hope to gain from the experience.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

The solution architect is a key member of the professional services team responsible for the  design and architecture of Zuora solutions. The position requires strong consulting skills with  the ability to effectively command a room. The solution architect plays a lead role during the  implementation, identifying and documenting client business requirements, mapping and  configuring the Zuora solution to meet the client’s requirements and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

WHAT YOU’LL ACHIEVE

• Solution design using the full Zuora product portfolio
• Design and validate that the proposed solution architecture supports the stated and implied business requirements
• Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
• Articulate and present different point of views on various technologies
• Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
• Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
• Deliver Expert Services to the Zuora Partners

About You

• Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology  consulting or product company, delivering moderate to complex ERP, billing,  revenue, procurement and/or CRM solutions.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with system design using configuration and/or customization, integration, testing and support
• Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover
• Experience in Waterfall and Agile methodologies
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to  deliver exceptional customer results in a rapid paced implementation environment
• Experience with accounting and be able to converse effectively with Finance teams
• Experience managing tasks on multiple projects simultaneously

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

The solution architect is a key member of the professional services team responsible for the  design and architecture of Zuora solutions. The position requires strong consulting skills with  the ability to effectively command a room. The solution architect plays a lead role during the  implementation, identifying and documenting client business requirements, mapping and  configuring the Zuora solution to meet the client’s requirements and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

WHAT YOU’LL ACHIEVE

• Solution design using the full Zuora product portfolio
• Design and validate that the proposed solution architecture supports the stated and implied business requirements
• Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
• Articulate and present different point of views on various technologies
• Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
• Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
• Deliver Expert Services to the Zuora Partners

About You

• Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology  consulting or product company, delivering moderate to complex ERP, billing,  revenue, procurement and/or CRM solutions.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with system design using configuration and/or customization, integration, testing and support
• Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover
• Experience in Waterfall and Agile methodologies
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to  deliver exceptional customer results in a rapid paced implementation environment
• Experience with accounting and be able to converse effectively with Finance teams
• Experience managing tasks on multiple projects simultaneously

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
• Own the technical relationships with a deep understanding of customer needs and constraints 
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
• Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
• Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
• Establish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.
• Own adoption and the technical health of the customer
• Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries

About The Team

We are looking for a Customer Solution Engineer to join our team!

The Customer Solution Engineer (CSE) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform to become an expert, while also guiding customers on how to best architect and scale their subscription business.

You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Your background in Order to Cash, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape and demo solutions that drive measurable success.

As a CSE, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.

If you’re passionate about solving complex Order to Cash challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

About You

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
• Proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
• Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity and About the Team

The VP of Revenue Operations (RevOps) / Sales Operations is a highly strategic business partner to the COO, CRO, CCO and the rest of the Executive Leadership Team, managing a global team responsible for building and optimizing the systems, processes, and analytics that drive predictable, scalable revenue performance across the customer lifecycle (Acquire, Implement, Expand, Retain). This leader is a strategic operator working along GTM, Customer Success and Services who turns strategy into repeatable execution, owning end-to-end forecasting for bookings and retention, pipeline and deal management, global analytics, territory design, quota setting, sales and services compensation, and field effectiveness .

The ideal candidate has 10–15+ years of progressive experience in Enterprise/ Global SaaS revenue operations or sales and services operations and is a proven operator capable of driving commercial excellence in Salesforce and across a modern, integrated GTM tool ecosystem.

What you’ll do

Revenue Planning & Forecasting

• Lead the end-to-end corporate sales forecasting process, partnering closely with Sales, Finance, Customer Success, Services, and Marketing leadership, ensuring a single source of truth for revenue prediction. 
• Build and maintain standardized forecasting methodologies, including pipeline inspection, data science-backed conversion modeling, services analysis, and scenario planning across regions and segments.
• Own the design and governance of global sales compensation plans that reinforce GTM strategy, drive collaboration, and ensure fiscal alignment with corporate targets.
• Deliver executive-level insights on forecast risk, upside, and key performance drivers to the Senior Leadership team and Board.

Territory, Segmentation & Quota Management

• Design and implement global territory models aligned to market potential, whitespace analysis, sales capacity planning, and service delivery constraints.
• Own annual quota-setting and allocation processes, ensuring fairness, scalability, and alignment with corporate targets.
• Monitor quota attainment trends and recommend proactive resource adjustments or strategic coverage changes.
  
  

Pipeline Management & GTM Analytics

• Oversee robust pipeline health analytics, identifying key drivers, bottlenecks, and opportunities for acceleration across regions, segments, and partners.
• Analyze sales and marketing data to identify performance trends, conversion drivers, and areas of inefficiency across the funnel.
• Build and govern actionable, executive-ready dashboards and KPIs to measure funnel conversion, sales cycle efficiency, pipeline and bookings health, renewals, services attach rates, deal complexity, delivery readiness, and rep productivity—segmented by geography, market, battleground, and individual performance.
• Partner with Marketing, Sales and Services Leadership to drive rigorous, data-backed weekly/monthly pipeline and deal reviews. 
• Collaborate with Sales, Marketing, and Product to translate product, market, and buyer-intent signals into prioritized workflows, GTM plays, and automated engagement strategies to accelerate pipeline creation and conversion.
• Own Global Services reporting and forecasting, including services revenue, P&L, budget vs. actuals, cost management, and go-live forecasting.
• Develop predictive and long-range models for pipeline, bookings, renewals, and churn, including multi-quarter (e.g., 9-quarter rolling) forecasts to inform strategic planning and investment decisions.

Customer Lifecycle & Renewals Insights

• Develop analyses and frameworks to understand renewals performance, customer health, churn risk, and expansion opportunities.
• Establish clear measurement and executive visibility into the impact of services delivery on long-term retention, expansion, and customer value realization.
• Partner with Customer Success and Account Management to create consistent health scoring and cohort-based analyses that embed value realization across the lifecycle. 
• Partner with Services to define, track, and operationalize implementation performance metrics (e.g., time-to-value) and embed them into lifecycle and renewal analytics.
• Implement system-driven monitoring and alerting to proactively identify and escalate at-risk implementations and customer engagements.
• Deliver insights that shape product, retention, and pricing/packaging strategy and renewal forecasting.

Systems Ownership & Process Excellence

• Serve as the executive owner of Salesforce—driving data quality, architecture, workflow design, and integration strategy.
• Ensure the GTM system stack (e.g. Salesforce, CPQ, Gainsight, Clari) is fully instrumented and governed to support scalable and efficient processes.
• Coordinate with IT on implementation and support of tools and analytics to support the organization. 
• Own Global Services opportunity processing, customer billing workflows, and internal services compensation programs.
• Lead data quality and governance initiatives across GTM systems, including historical data normalization (e.g., upsell and expansion bookings) and the design of scalable, automated mechanisms for capturing pipeline and bookings going forward.
• Lead cross-functional efforts to streamline and document sales processes, acting as a change agent to ensure alignment across Sales, Marketing, Customer Success, Services, and Finance.
  
  

Strategic Leadership & Cross-Functional Partnership

• Act as a trusted advisor to the COO, CRO, and CCO in translating data into actionable insights and strategic recommendations.
• Lead and mentor a high-performing, multi-disciplinary RevOps team across forecasting, analytics, systems, sales process, and services operations fostering a culture of operational excellence. 
• Drive successful onboarding, institutionalize best practices, and provide executive ownership of data governance, integrity, and accuracy across the end-to-end GTM operating model.
• Support board-level reporting and preparation of executive materials related to revenue performance and GTM efficiency and ROI. 

First Year Success Looks Like:

• Establish a reliable, data-driven forecasting process with increased accuracy, supported by clear operational cadence.
• Deliver a comprehensive data-backed global territory and quota model for the upcoming fiscal cycle.
• Improve pipeline visibility and implement a standardized methodology across all regions.
• Enhance Salesforce data integrity and streamline GTM processes.
• Build a cohesive RevOps organization with clear charters and operating cadence

Your experience

• 10–15 years+ of progressive experience in Revenue Operations, Sales Operations, or related GTM operations roles.
• Significant, demonstrated experience in a Global SaaS / subscription-based business model is mandatory, ideally mid-market or enterprise-focused.
• Deep expertise with Salesforce (data governance, complex architecture, reporting, process design, integrations).
• Demonstrated ability to design GTM workforce models Proven track record of owning and improving forecasting accuracy, pipeline analytics, territory/quota modeling, and renewals insights.
• Exceptional analytical and financial modeling mindset; expert in turning complex data into narratives that drive executive and board-level decision-making.
• Demonstrated ability to design, implement, and govern scalable processes in high-growth, multi-region environments.
• Excellent leadership skills with experience managing and developing multi-disciplinary, geographically dispersed operations teams.
• Strong cross-functional collaboration and executive communication skills; ability to influence without direct authority.

Nice to Haves

• Direct experience leading a RevOps function through a period of significant growth 
• Expert-level familiarity with advanced RevOps tools such as Clari, PowerBI, Gainsight,etc.
• Background in working with global sales teams and multi-region GTM motions with multiple routes to market (e.g. Direct, Partner,)
• Experience supporting complex revenue models (subscription, usage-based, multi-product portfolios).
• MBA or related advanced degree is highly valued.
• Preferred location in San Francisco Bay Area. 

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

As a Sr. SDET, you will be working with a team of talented engineers to drive quality, be the voice of the  customer and influence teams to build quality into every phase of the SDLC.  You will have a broad understanding of the zuora ecosystem as well as in-depth knowledge of the area you support.

You enjoy wearing multiple hats and thriving in a rapidly-changing, entrepreneurial environment. You have the capacity to be a significant contributor in building Zuora’s next generation product of Order, Billing, Payments, Finance, Revenue, and Platform.  If you are passionate about customers, SaaS and being part of a collaborative engineering team that continuously innovates then Zuora is the place for you.

This is a location specific position that requires you to come into the office regularly to be most effective. 

Our Tech Stack: Java, MySQL, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Drive quality best practices and set the quality standards/bar using metrics
• Influence product quality by surfacing risks, trade-offs, impact to customers
• Technical capacity to develop tools, frameworks, test automation & drive adoption of tools and frameworks
• Drive AI  initiatives to optimise the quality processes at different levels
• Proficiency on adapting to AI driven tools
• Drive quality focused discussions (test plan reviews, bug triage, customer issues)
• Partner & collaborate with customer facing groups to better understand how the product is used by customers
• Broad understanding of CI systems and ability to come up with improvements to drive efficiency

Your experience

• Degree in Computer Science or Software Engineering, or relevant education/experience.
• 8+ years in software testing, test automation or test development role
• Proven experience with delivering high quality software products within a full development lifecycle
• Experience with and good understanding of OO programming and concepts, preferably Java.
• Has worked with automated tools and testing frameworks to optimize test case development and execution
• Good verbal & written communication skills and demonstrates the  ability to collaborate across teams and organizations. 
• Good exposure to AI-driven tools
• Work well in an entrepreneurial, team environment and be willing to remain vocal with thoughts and ideas.

Nice to haves

• Experience testing in a distributed system, service-oriented architecture or SaaS product is a big plus
• Experience with CI systems and tools and good understanding of test pipelines
• Strong grasp of various QA and SDLC methodologies.  Experience with Agile Methodology is a plus.
• Working knowledge of Cloud technologies (Docker, AWS) is a plus

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

This is enterprise expansion strategy.

We are seeking a high-impact Enterprise Account Executive (Expand) to drive growth within an established portfolio of large enterprise customers across Northern Europe. This role is focused on:

• Deepening executive relationships
• Identifying new monetization initiatives
• Expanding product adoption
• Driving multi-year enterprise expansion strategies
• Delivering predictable ARR growth and renewal excellence

You will operate as the strategic commercial owner of your territory — building long-term growth plans for each account and positioning Zuora as a mission-critical platform for the Office of the CFO, CIO, and Digital Transformation leaders. This is not transactional account management. This is enterprise expansion strategy.

What You’ll Do

Drive Strategic Expansion

• Develop multi-year account growth plans for $100M–$1B+ enterprise customers

• Identify and lead cross-sell, upsell, and new use-case expansion opportunities

• Position additional Zuora products across billing, revenue recognition, CPQ, and monetization

• Align Zuora’s roadmap with customers’ digital transformation initiatives

Own Commercial Outcomes

• Exceed annual expansion ARR targets

• Meet and exceed renewal goals with disciplined forecasting

• Build and maintain a high-quality pipeline within your account base

• Deliver predictable territory performance through strong sales process adherence

Engage at Executive Level

• Build trusted advisor relationships with CFOs, CIOs, Heads of Monetization, and Transformation leaders

• Lead complex, multi-stakeholder enterprise sales cycles

• Architect commercial strategies that align pricing, packaging, and monetization transformation

Partner Cross-Functionally

• Collaborate with Customer Success/Solution Engineering, Product, and Services to maximize customer value

• Champion your customers internally to accelerate innovation and remove friction

• Ensure expansion initiatives translate into measurable business outcomes

What Makes This Role Exciting

• You inherit a strategic enterprise portfolio with significant whitespace opportunity.

• Northern Europe is a growth priority region.

• You operate at board-level conversations around recurring revenue strategy.

• You influence how some of the most innovative companies in Europe monetize their future.

• You build long-term franchise value — not one-off deals.

You are the growth architect for your accounts.

About You

• 7+ years of enterprise SaaS sales or account expansion experience

• Proven track record of overachievement in complex, multi-product environments

• Experience expanding within large enterprise accounts ($100M–$1B+)

• Strong executive presence and negotiation capability

• Experience selling into Finance (CFO, Revenue, Billing) and/or IT stakeholders is a major plus. 

• Commercial discipline in forecasting and territory management

• Ability to navigate multi-country Northern European markets

You must be comfortable balancing:

• Growth ambition

• Renewal predictability

• Executive engagement

• Cross-functional orchestration

You are:

• Relationship-driven but commercially sharp

• Comfortable operating at C-level

• Strategic in account planning

• Data-informed in forecasting

• Entrepreneurial in opportunity identification

• Energized by enterprise complexity

You see expansion as a structured discipline — not opportunistic upselling.

About the Team

Northern Europe is one of Zuora’s most strategic regions. It is home to some of our most sophisticated enterprise customers — organizations that are actively evolving their business models, entering new markets, and expanding subscription and usage-based revenue streams. Our opportunity is not just to maintain those relationships — it is to expand them.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

sustainable growth for our customers and our business.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity – Enterprise Account Executive (New Business)

Northern Europe (UKI, Nordics, Benelux) 

We are seeking a high-performing Enterprise Account Executive to drive new business across Northern Europe, targeting large enterprise organizations undergoing monetization and business model transformation. This is a pure new business, hunter role focused on:

• Opening strategic enterprise accounts
• Building pipeline from scratch
• Winning complex, multi-stakeholder deals
• Positioning Zuora as a critical platform for monetization transformation

You will operate as the commercial leader for new logo acquisition in your territory, creating demand, shaping opportunities, and closing high-value enterprise deals. This is not account management. This is enterprise new business creation at scale.

What You'll Do

Drive New Logo Growth

• Identify, target, and win new enterprise customers across Northern Europe

• Build and execute a strategic territory plan focused on high-value accounts

• Create and progress a self-generated pipeline through outbound, ecosystem, and marketing collaboration

• Lead full-cycle sales from first engagement to close

Own Pipeline & Revenue Creation

• Consistently exceed new business ARR targets

• Build a predictable, high-quality pipeline across your territory

• Drive disciplined forecasting and deal execution using structured sales methodologies

• Maintain strong deal velocity across complex enterprise cycles

Engage at Executive Level

• Establish trusted relationships with CFOs, CIOs, and Digital Transformation leaders

• Lead value-based conversations around monetization strategy, recurring revenue, and business model innovation

• Navigate complex stakeholder environments and align multiple decision-makers

Leverage Ecosystem & Partnerships

• Partner with SI’s (PwC, Deloitte, Workday ecosystem) to unlock new opportunities

• Align with marketing and partner teams to create warm, scalable pipeline generation

• Build influence across the broader ecosystem to accelerate deal cycles

Collaborate to Win

• Work closely with Solution Engineering, Customer Success, and Product teams to craft compelling solutions

• Drive alignment internally to support deal progression and remove friction

• Ensure strong handover for long-term customer success post-sale

What Makes This Role Exciting

• You’re joining at a time of proven new business momentum in Northern Europe

• You’ll have the opportunity to open and win strategic enterprise accounts

• You’ll operate in high-value, complex sales cycles with real C-level access

• You’ll be at the forefront of how companies transform their revenue models

• You’ll directly influence Zuora’s next phase of growth in the region

You are building the next generation of Zuora customers.

About You

• 7+ years of enterprise SaaS new business sales experience

• Proven track record of winning new logos and exceeding ARR targets

• Experience in complex, multi-stakeholder enterprise sales cycles

• Strong pipeline generation capability (outbound, ecosystem, partner-led)

• Executive presence and ability to sell to CFO/Finance and IT stakeholders

• Discipline in forecasting and territory planning

• Experience operating across Northern European markets

You are:

• A true hunter with a passion for winning new business

• Track record of selling complex, multi-stakeholder solutions to the C-level, ideally within ERP or other financial applications into the office of the CFO. 

• Commercially driven and energized by pipeline creation and deal closure

• Comfortable operating at C-level in complex environments

• Strategic in territory planning and account targeting

• Resilient, proactive, and highly competitive

• Motivated by building something — not just managing it

You see new business as a structured, repeatable discipline — not opportunistic selling.

About The Team

Northern Europe (UKI, Nordics, Benelux) is one of Zuora’s fastest-growing regions, with strong momentum in new logo acquisition and market expansion. We are now doubling down on that success.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora’s Application Security & Security Engineering team partners closely with engineering to embed security into the software development lifecycle through scalable tools, processes, and culture.

As a Senior Security Engineer, you’ll work hands-on with developers and architects to drive secure design, build security automation, and support critical projects across our cloud-native platform. This role is part of our growing presence in Sydney and offers the opportunity to shape and scale security practices globally.

This is a hybrid position, so you'll work both remotely and in the office.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Collaborate with teams across a global organization to support the adoption and implementation of secure software development practices and tooling.
• Contribute hands-on to critical engineering and tooling projects, working closely with technical leads and product owners to ensure security is a key part of successful project outcomes.
• Mentor engineers and influence architectural decisions to ensure security is embedded by design.
• Design and develop reusable, flexible security components and APIs to support scalable, secure application development across the company.
• Define and promote best practices to ensure software security without compromising functionality, usability, reliability, or availability.
• Participate in design and code reviews, providing actionable security recommendations as needed.
• Collaborate with project teams to design and prototype secure solutions, validating key assumptions and security objectives.
• Evaluate, implement, and support a range of security tools to improve visibility and reduce risk.
• Build strong relationships and communicate effectively with stakeholders throughout the SDLC, including Product, Engineering, and Operations teams.

Your experience

• 8+ years of experience in application security, software development, or a related engineering role.
• Strong understanding of secure software development practices, including experience working with developers to embed security into the SDLC.
• Hands-on experience conducting security design reviews, threat modeling, and code reviews for web and cloud-based applications.
• Familiarity with common application vulnerabilities (e.g., OWASP Top 10) and experience in identifying and remediating them.
• Experience working with security tools such as SAST, DAST, SCA, and container security scanners.
• Ability to communicate security concepts effectively to both technical and non-technical stakeholders.

Nice to haves:

• Experience with AWS security best practices and securing cloud-native architectures.
• Background in DevSecOps or building security automation into CI/CD pipelines.
• Familiarity with Bug Bounty triage or managing responsible disclosure programs.
• Experience with regulatory frameworks (e.g., ISO 27001, SOC 2, or GDPR) as they relate to product security.
• Programming or scripting skills (e.g., Python, JavaScript, or Go) to build internal tools or automation.

Note: Australia PR is a must. 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Attractive parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Location: London (Hybrid Working - 3 days per week office attendance)

About Zuora

At Zuora, we’re building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth — for their businesses, their customers and the planet.

Our platform powers some of the world’s most innovative companies across software, media, telecom, IoT and beyond, enabling them to monetise new business models, deepen customer relationships and deliver exceptional digital experiences.

The Team & The Opportunity

We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region.

This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling. You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes.

This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.

What You’ll Be Doing

• Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases
  
  
• Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models
  
  
• Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
  
  
• Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries
  
  
• Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value
  
  
• Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback
  
  
• Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs
  
  
• Help shape commercial strategy and identify expansion opportunities across business units and use cases
  
  
• Coordinate technical resources across Zuora and our partners to support successful outcomes
  
  
• Contribute to RFPs/RFIs, field events, and customer references where appropriate
  
  
• Support escalation management and collaborate cross-functionally to resolve issues and drive success
  
  
• Travel within your territory as needed
  
  

What We’re Looking For

You don’t need to tick every box — we value potential, curiosity and mindset as much as experience.

• 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture
  
  
• Strong interest in — or experience with — SaaS, Cloud and enterprise technology
  
  
• Comfort translating technical concepts into clear, business-focused value conversations
  
  
• Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences
  
  
• Familiarity with subscription or recurring revenue models (or a desire to become an expert)
  
  
• Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling)
  
  
• A general understanding of APIs and modern application architectures
  
  
• Bachelor’s degree and/or relevant FinTech or enterprise software experience
  
  

Our Technology Environment

You’ll work alongside teams using modern, cloud-native technologies including:

Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

Life at Zuora (#ZEOLife)

As a ZEO, you’re empowered to take ownership, think differently and make a measurable impact. We’re building an inclusive, high-performance culture where people can grow, learn and do the best work of their careers.

We support our people with:

• Competitive compensation and performance-based incentives
  
  
• Comprehensive health and wellbeing benefits
  
  
• Generous, flexible time off plus company-wide year-end break
  
  
•  Fully paid parental leave
  
  
• Learning & development stipend
  
  
• Volunteering opportunities and charitable donation matching
  
  
• Mental wellbeing resources and support
  
  

(Benefits may vary by country and will be discussed during the interview process.)

Flexible Working, Done Thoughtfully

Zuora teams are empowered to design ways of working that balance flexibility with collaboration. For this role, you’ll combine remote work with regular in-office collaboration in London at least 3 times per week helping you build strong relationships and maximise impact.

Our Commitment to Inclusion

At Zuora, everyone belongs. Different perspectives, experiences and backgrounds make us stronger. We’re proud to be an equal opportunity employer and encourage applications from all communities.

If you need adjustments or support during the application or interview process, we’re here to help.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for an experienced marketing leader to own and accelerate Zuora’s growth across Asia-Pacific & Japan (APJ). As Head of APJ Marketing, you will be the marketing face of Zuora in the region, responsible for driving brand awareness, demand generation, pipeline creation, and customer advocacy at scale.

This is a highly strategic and visible role that combines regional ownership with tight alignment to our global field and product marketing teams based in HQ (Redwood City, CA).

Key Responsibilities

• Develop and execute the annual APJ marketing strategy and plan aligned to regional revenue goals (new logo acquisition, expansion, and retention)
• Own regional pipeline generation targets in collaboration with APJ Sales leadership and centralized demand generation teams
• Build and scale awareness of the Zuora brand across APJ through thought leadership, PR, events, digital programs, partnerships, and localized content
• Lead customer marketing and advocacy programs in-region (case studies, references, user groups, executive roundtables, Zuora Subscribed events)
• Localize global campaigns and assets (product launches, industry solutions, ABM plays) for maximum relevance and impact in APJ markets
• Plan and execute high-impact owned and third-party events (Subscribed APJ, regional roadshows, industry conferences)
• Manage the APJ marketing budget, agency relationships, and a small regional team (with opportunity to grow headcount)
• Serve as the primary marketing partner to the GM APJ and regional sales leaders 
• Act as the voice of APJ into global marketing; provide market insights, competitive intelligence, and customer feedback to influence global strategy and product roadmaps

Who You Are

• 12+ years of B2B marketing experience, with at least 5 years in a senior regional marketing leadership role covering APJ
• Proven track record of building pipeline and hitting demand generation targets in complex, multi-country regions
• Deep experience in enterprise SaaS / software marketing; familiarity with finance, billing, or subscription business models is a strong plus
• Strong blend of strategic planning and hands-on execution – comfortable both building the plan and rolling up sleeves when needed
• Experience managing distributed teams and agencies across multiple APJ countries and time zones
• Exceptional stakeholder management skills; able to influence and align with HQ-based centralized marketing teams
• Data-driven mindset with proficiency in marketing analytics, attribution, and tools (Salesforce, Marketo or similar, Tableau, 6sense, etc.)
• Outstanding communication and presentation skills; fluent in English (Japanese language skills highly valued)
• Willingness to travel frequently across APJ (20%)

Why Zuora?

• Be part of a category-defining company that is shaping the future of how the world does business
• High-impact role with direct influence on one of Zuora’s fastest-growing regions
• Competitive compensation package including base, bonus, equity, comprehensive benefits, and flexible time-off
• Collaborative, high-energy culture that values bold ideas and ownership

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As an Enterprise Account Executive, you’ll be at the center of helping $100M–$1B+ organizations transform how they operate in the Subscription Economy.

This role offers a unique balance of:

• Expansion (70%) – deepening relationships with existing customers, identifying cross-sell and upsell opportunities, and driving renewals.
• New business (30%) – opening new doors, winning new logos, and expanding Zuora’s footprint in your territory.

You’ll have the full backing of our Sales Development team, but you’ll also roll up your sleeves and lead some of your own prospecting to expand into new areas of opportunity. If you love building trusted partnerships while hunting for the next big win, this role gives you the best of both worlds.

You’ll act as the CEO (“ZEO”) of your territory—owning strategy, leading the sales cycle, and collaborating across a high-performing, diverse team that includes marketing, product, services, and our award‑winning customer success organization.

What you’ll do

• Become an expert in Zuora’s solutions, market position, and value-driven sales methodology through our world-class onboarding.
• Own your book of business by developing territory plans, account strategies, and opportunity pipelines that balance expansion and new logo acquisition.
• Drive customer growth by identifying and closing cross-sell and upsell opportunities while ensuring renewals are seamless.
• Win new business by leveraging SDR partnerships, your own network, our ICP, and targeted outbound activity.
• Inspire confidence with C-level stakeholders by aligning Zuora’s technology to complex, multi-stakeholder business challenges.
• Collaborate across functions to deliver outcomes that delight our customers and fuel long-term partnerships.
• Exceed quotas for both renewals and new business, with accurate and predictable forecasting.
• And yes—get to P-Club and celebrate big wins with your peers.

About You

You are a strategic, consultative seller who loves building long-term relationships and closing complex deals. You’re equally comfortable in the boardroom and in the details of a multi-threaded sales cycle.

Your experience

• 7+ years of enterprise SaaS solution selling with a proven record of exceeding quotas; experience selling to the Office of the CFO is preferred but not required.
• Experience managing complex, multi-stakeholder sales cycles at the $100M+ account level.
• Confidence selling at the C-suite level, with the ability to navigate both strategic and technical conversations.
• A growth mindset—you thrive in fast-paced environments, adapt quickly, and embrace learning.
• Strong communication, presentation, and negotiation skills, with the ability to build trust and influence across diverse teams.
• Experience using Salesforce and modern sales tools (Google Workspace, Microsoft Office, etc.).
• A genuine passion for customer success, teamwork, and making an impact.

If you meet many, but not all, of the criteria above, we still encourage you to apply. We know that diverse experiences and perspectives make our team stronger.

About the Team

You’ll join a high-performing Enterprise Sales team that partners closely with:

• Sales Development – to generate pipeline and open new doors in your territory.
• Customer Success & Services – to ensure customers realize value, expand usage, and renew successfully.
• Product & Marketing – to position Zuora’s platform, influence our roadmap with customer feedback, and bring compelling stories to market.

We operate with a “ZEO” mindset—taking ownership of our business, supporting one another, and celebrating wins together. The team is collaborative, curious, and always looking for better ways to help customers succeed in the Subscription Economy.

Benefits

At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact. We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other.

We offer:

• Comprehensive health coverage – medical, dental, and vision (benefits may vary by location)
• Competitive compensation, bonus opportunities, and retirement programs
• Generous, flexible time off
• Paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave
• Learning & development stipend to support your growth
• Opportunities to give back, including volunteer time and donation matching
• Mental wellbeing resources and support

Details of the benefits package specific to your location will be shared during the interview process.

Location & Work Arrangements

Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission. For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community.

Our Commitment to an Inclusive Workplace

Think, be and do you!

At Zuora, different perspectives, experiences, and contributions matter. Everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

At Zuora Japan, our Sales team partners with leading enterprises to drive digital transformation through subscription-based business models. We work closely with customers to help them modernize their monetization strategies and optimize revenue through Zuora’s industry-leading subscription management platform.

This is an exciting time to join Zuora Japan. The subscription economy is accelerating rapidly, and Japanese enterprises are seeking flexible, customer-centric revenue models. As an Account Executive, you will play a critical role in expanding Zuora’s footprint in Japan by engaging with key enterprise customers, building trusted executive relationships, and driving complex sales cycles that lead to business transformation.

Work Arrangement

This role is based in Tokyo, Japan. We support a hybrid work environment, with flexibility for in-office collaboration and remote work depending on business needs.

Why Join Now

• Zuora is recognized globally as a pioneer in the subscription economy, and Japan is entering a key growth phase.
  
  
• You will work directly with executive teams from some of Japan’s most influential companies to shape their monetization strategies.
  
  
• You’ll have access to cutting-edge tools such as Salesforce, Clari, and Zuora’s own advanced analytics to drive performance and insight.
  
  

About You

• Deep expertise in subscription business models and SaaS transformation.
  
  
• Strategic selling at the C-level across multiple industries.
  
  
• Career growth into leadership roles within a fast-growing global organization.
  
  

What You'll Do

• Drive new revenue growth by expanding Zuora’s presence within enterprise accounts through strategic engagement and value-based selling.
  
  
• Build strong, trust-based relationships with key customer executives to support their subscription business transformation.
  
  
• Collaborate cross-functionally with Solution Engineering, Customer Success, and Marketing teams to deliver tailored business outcomes for customers.
  
  
• Achieve quarterly and annual targets by managing complex sales cycles and maintaining accurate forecasting in Salesforce and Clari.
  
  
• Represent Zuora as a trusted advisor in the subscription economy, identifying opportunities for innovation and long-term partnership.

Why Join Example of Milestones (3, 6, 12 months)

3 months: Understand key customers and target accounts, and identify opportunities for engagement.

6 months: Deepen relationships with existing customers and generate at least one new opportunity.

12 months: Achieve annual targets and establish long-term strategic partnerships with major accounts.

Your Experience

• Proven experience in enterprise software or SaaS sales, with a track record of consistently meeting or exceeding revenue targets.
  
  
• Strong ability to manage complex sales cycles, build trust with C-level executives, and deliver strategic value-based solutions.
  
  
• Deep understanding of subscription-based business models and digital transformation initiatives across industries.
  
  
• Excellent communication and presentation skills in both Japanese and English.
  
  

Experience using Salesforce, Clari, or similar CRM and forecasting tools.

Nice to Haves

• Experience working in a global or matrixed organization, collaborating across multiple regions and functions.
  
  
• Familiarity with Zuora’s product suite or related areas such as billing, ERP, or revenue management.
  
  
• A consultative mindset with the ability to translate business challenges into actionable technology solutions.
  
  
• Experience selling to industries undergoing digital transformation (e.g., manufacturing, media, or telecommunications).

Benefits

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

About Zuora

At Zuora, we’re building the monetization platform for the AI era.

As AI reshapes how products are created, delivered, and priced, businesses are moving beyond static SKUs and one-time transactions. They’re experimenting with usage-based models, hybrid offerings, and dynamic pricing—often across multiple channels at once.

Zuora sits at the center of that shift.

We help companies design, launch, and scale modern monetization strategies—powering everything from subscriptions to usage-based and AI-driven models. Our platform enables the full quote-to-cash lifecycle so businesses can iterate faster, reduce operational friction, and unlock new revenue streams.

The Opportunity

We’re hiring a Senior Product Marketing Manager to define and scale Zuora’s Commerce story.

Commerce at Zuora is how our customers sell and transact across channels, business models, and customer journeys. From self-serve checkout to sales-led quoting, from subscriptions to usage and hybrid models, Zuora enables companies to transact seamlessly across the entire customer lifecycle.

This role is about turning that breadth into a clear, compelling, and differentiated story and, critically,  bringing new commerce capabilities to market in a way that drives real growth.

What You’ll Do

Define the Commerce Narrative

• Shape how Zuora defines modern, omnichannel commerce in an AI-driven world.
• Build messaging and positioning that simplifies complex capabilities into clear customer value.
• Establish a strong, differentiated point of view in a crowded, diverse market.

Lead High-Impact Launches

• Own go-to-market strategy for new commerce capabilities
• Partner with Product on roadmap, packaging, and pricing decisions
• Drive alignment across Marketing, Sales, Customer Success, and Partnerships

Enable the Business to Sell

• Build high-quality, practical enablement (decks, demos, battlecards, talk tracks)
• Help sales teams confidently position our solutions across multiple buyer personas
• Translate strategy into tools that drive pipeline and close rates

Bring the Customer Voice to Market

• Capture and scale customer stories, use cases, and proof points
• Ground messaging in real-world outcomes across industries and business models
• Continuously refine positioning based on feedback and data

Drive Growth Through Clarity & Differentiation

• Identify where we win—and double down
• Track competitive trends and evolving buyer expectations
• Continuously evolve our story as the market shifts
  
  

About You

You may be a great fit if you:

• 5+ years of Product Marketing experience in B2B SaaS
• Proven success leading product launches from concept through GTM execution
• Strong storytelling and positioning skills—you can make complex things feel simple and compelling
• Experience partnering closely with Product on roadmap, pricing, or packaging
• Track record of building effective sales enablement that drives results
• Highly collaborative—you know how to align cross-functional teams and drive momentum
• Comfortable operating in fast-moving, evolving environments

Nice to have (but not required):

• Experience in commerce, billing, CPQ, or quote-to-cash ecosystems
• Familiarity with usage-based pricing or modern monetization models
• Exposure to AI-driven products or platforms

Location

• Bay Area: Hybrid (3 days/week in Foster City)
• Remote: Open, with occasional travel
  
  

About the Team

You’ll join Zuora’s Product Marketing team, which sits at the intersection of Product, Sales, Marketing, Customer Success, and Finance. Our mission is to define how Zuora wins in the market and to equip our GTM teams with the stories, strategies, and tools they need to succeed.

We:

• Partner closely with Product to shape roadmap, pricing, and packaging.
• Work hand-in-hand with Sales, Solutions, and Customer Success to refine messaging based on real-world feedback.
• Operate as a highly collaborative, globally distributed team, balancing async work with intentional moments for live collaboration.
• Offer meaningful opportunities for growth and development, whether you’re deepening your product domain expertise, expanding your ownership across new products, or leading high-visibility, cross-functional initiatives.

Team members who thrive here are curious, resourceful, and comfortable “connecting the dots” across functions to drive clear, cohesive execution.

Pay and Benefits

Compensation

This role offers a base salary range of $155,800 - $214,250 in our primary hiring locations, plus variable bonus. Actual compensation will be based on your experience, skills, and location in line with local market benchmarks and Zuora’s internal compensation framework.

(We will share region-specific details during the interview process and in accordance with local legal requirements.)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs.
• Medical, dental, and vision insurance.
• Generous, flexible time off, plus paid holidays, “wellness” days, and a company-wide year-end break.
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy).
• A Learning & Development stipend to support ongoing growth.
• Opportunities to volunteer and give back, including charitable donation matching where available.
• Free resources and support for your mental wellbeing.

Location-specific benefits and eligibility details will be shared during your interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions.
• Learn constantly and iterate often.
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued.

Our Commitment to an Inclusive Workplace

Think, be and do you.

At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Senior Partner Account Manager (GSI's & ISV) 

Company Overview

At Zuora, we power the companies leading the Subscription Economy. From SaaS and media to manufacturing and telecom, the world’s most innovative brands rely on Zuora to monetize recurring revenue, launch new business models, and transform how they engage their customers.

Following strong growth in EMEA  we are doubling down on partner-led sales as a core revenue engine.

The Role

We are hiring a senior partner account manager  (London Based) a sales-led individual contributor responsible for driving partner-sourced revenue and co-sell execution across the EMEA region.

This is a front-line commercial role, not a program management position.

You will:

• Create and close pipeline through partners
  
  
• Drive joint sales execution on strategic enterprise deals
  
  
• Align partners directly to territory sales priorities
  
  
• Position Zuora as a core monetization platform within partner-led transformations
  
  

You will work closely with GSIs (PwC, Deloitte, Accenture), Workday ecosystem partners, and strategic tech alliances (Salesforce, Microsoft, Adobe) to generate and win business.

Your success is measured by revenue—not activity.

What You’ll Do

Drive Revenue Through Partners

• Own and deliver partner-sourced ACV targets
  
  
• Generate pipeline by co-selling with partners on named accounts
  
  
• Identify, shape, and progress joint opportunities from early stage to close
  
  
• Actively participate in deals—this is not a referral model
  
  

Lead Joint Sales Execution

• Align with Account Executives on territory and account priorities
  
  
• Build and execute joint account plans with partners
  
  
• Engage in deal strategy, qualification, and progression
  
  
• Ensure partners are positioned to accelerate deal velocity and increase win rates
  
  

Build a High-Impact Partner Ecosystem

• Develop strategic relationships with key SI and consulting partners
  
  
• Influence partners to prioritize Zuora in their sales motions
  
  
• Help partners build repeatable Zuora-led offerings that drive pipeline
  
  
• Focus on quality over quantity—high-impact partners that generate revenue
  
  

Accelerate Enterprise Deals

• Engage directly with C-level stakeholders alongside partners
  
  
• Position Zuora within large-scale transformation programs
  
  
• Partner with Solution Engineering and Services to win complex deals
  
  

Own Forecast & Commercial Discipline

• Maintain accurate forecasts for partner-sourced and influenced pipeline
  
  
• Track partner contribution to bookings and pipeline health
  
  
• Drive accountability across partner and internal teams to deliver results
  
  

What Makes This Role Exciting

• You are at the center of Zuora’s revenue growth strategy in Northern Europe
  
  
• You directly influence and close high-value enterprise deals
  
  
• You leverage a powerful partner ecosystem to scale your impact
  
  
• You operate in a high-visibility, high-impact sales role
  
  
• You build a partner-driven pipeline engine from the front line
  
  

You are a revenue leader through the partner channel.

What You’ll Need to Be Successful

• 10+ years in enterprise SaaS sales, alliances, or partner-led selling roles
  
  
• Proven track record of closing or driving revenue through partners
  
  
• Strong experience working with GSIs (PwC, Deloitte, Accenture, EY, etc.) and Workday
  
  
• Deep understanding of co-sell motions and enterprise deal cycles
  
  
• Ability to engage and influence C-level stakeholders
  
  
• Strong pipeline generation and deal qualification skills
  
  
• Commercial rigor in forecasting and territory execution
  
  
• Experience in Northern European markets
  
  

Your Profile

You are:

• A sales-first operator who thrives on closing deals
  
  
• Commercially aggressive with a focus on pipeline and revenue creation
  
  
• Highly collaborative but able to drive outcomes without authority
  
  
• Strategic in account targeting, but hands-on in execution
  
  
• Comfortable in complex, multi-stakeholder enterprise environments
  
  
• Energized by partner-led selling and ecosystem leverage
  
  

You see partnerships as a force multiplier for winning business—not a coordination exercise.

Success Metrics

• Partner-sourced and influenced ACV vs. target
  
  
• Pipeline generated through partners
  
  
• Joint deal win rates and deal velocity
  
  
• Strategic account penetration via partner ecosystem
  
  
• Contribution to overall regional revenue growth
  
  

#ZEOLife at Zuora

At Zuora, we think like owners. We move fast, operate with accountability, and win together.

You’ll work alongside Sales, Solution Engineering, Services, and Partners to drive real commercial outcomes—not just build programs.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

Location & Work Arrangements

This role is based in our Foster City, CA office and follows a hybrid work model. Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity.

This is not a fully remote position.

The Opportunity

Zuora’s Integration Hub (IH) team is building the connective tissue of the Subscription Economy. Our mission is to enable seamless, secure, and scalable integrations between Zuora and the broader enterprise ecosystem — including CRM, ERP, payments, data platforms, and partner applications.

As a Software Engineer III on the Integration Hub team, you will design and develop high-performance integration services, event-driven systems, and extensible APIs that power mission-critical business workflows. You will play a key role in shaping a modern, scalable integration platform that supports real-time data exchange, automation, and enterprise-grade reliability.

You will:

• Design and build scalable integration services, APIs, and connectors.
  
  
• Develop event-driven and microservices-based architectures to enable real-time data flows.
  
  
• Partner closely with Product, Platform, Security, and external partners to deliver reliable and extensible integration capabilities.
  
  
• Improve system performance, observability, and resilience across distributed systems.
  
  
• Write clean, maintainable, and well-tested code aligned with engineering best practices.
  
  
• Contribute to architectural discussions and drive technical improvements across the Integration Hub platform.

About the Team

Modern businesses rely on a complex ecosystem of systems — CRM, ERP, billing, payments, analytics, and more. As companies adopt subscription and usage-based models, seamless data flow between these systems becomes essential.

The Integration Hub team is responsible for enabling:

• Pre-built and extensible connectors to third-party systems
  
  
• Event streaming and webhook frameworks
  
  
• Scalable APIs and integration services
  
  
• Secure, reliable, and observable data exchange across platforms
  
  

We are investing in a next-generation integration platform built on microservices, cloud-native architecture, and event-driven design principles to power Zuora’s ecosystem strategy for years to come.

Our Tech Stack includes:
Java, Spring Boot, REST APIs, Microservices, Kafka, AWS, Kubernetes, Terraform, Postgres, and distributed event-driven systems.

Your Experience

• B.Tech / B.E. in Computer Engineering or equivalent discipline.
  
  
• 5+ years of experience in backend or full-stack software development.
  
  
• Strong expertise in Java (preferred) or another modern programming language.
  
  
• Experience building RESTful APIs and distributed microservices.
  
  
• Familiarity with event-driven architectures (e.g., Kafka or similar messaging systems).
  
  
• Strong understanding of cloud platforms (AWS preferred).
  
  
• Experience with relational databases (Postgres, SQL, AWS RDS).
  
  
• Knowledge of system reliability, observability, and performance optimization.
  
  
• Strong debugging, problem-solving, and communication skills.
  
  
• Experience working on integration platforms, SaaS products, or enterprise systems is a strong plus.
  
  
• Curiosity and enthusiasm for exploring emerging technologies and AI-powered development tools.

About You

• You enjoy solving complex system integration challenges.
  
  
• You think in terms of scalability, reliability, and extensibility.
  
  
• You take ownership and thrive in collaborative environments.
  
  
• You’re comfortable navigating ambiguity and contributing to evolving architectures.
  
  
• You care about writing clean code and building systems that other engineers love to use.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

(Include any region-specific notes as needed, e.g., “Benefits may vary by location; details will be shared during the interview process.”)

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. 

Through our leading expertise and multi-product suite - including Zuora Billing and Zuora Revenue — we provide a unified monetization and revenue automation platform that connects quoting, billing, payments, and revenue recognition end to end. Our solutions give finance and revenue teams a single source of truth for subscription economics, streamline ASC 606-compliant revenue recognition, and enable real-time insights into growth, profitability, and customer lifetime value.

We are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Beijing Billing Core team is a specialized engineering powerhouse and the heartbeat of Zuora’s global platform. As a mission-critical core team, we architect the foundational systems that power the world’s most sophisticated enterprise businesses. We operate at the intersection of high-scale distributed systems and real-time data innovation, prioritizing long-term engineering excellence and robust, scalable design.

The Opportunity: Leading the Strategic Evolution

We are currently driving a high-stakes evolution from traditional enterprise architecture to an intelligent, event-driven ecosystem.

• Mission-Critical Impact: Your work sits at the center of the global economy, directly enabling the growth of industry-leading organizations.
• The AI-Augmented Frontier: We are pioneering the future of software delivery by embracing an AI-first engineering culture. Our team leverages advanced AI development environments to navigate complex architectural puzzles, allowing our engineers to focus on high-level systems thinking and innovation.
• Global Technical Leadership: This is a rare opportunity to bridge the gap between stable, world-class foundations and greenfield data engineering within a high-talent global hub.

The Mission: Architecting the Future of Billing

Your mission is to ensure our platform remains the definitive global standard for reliability and intelligence. You will solve the industry’s most challenging scale and consistency problems, building a self-healing, high-concurrency engine that defines the future of digital commerce.

This is a location specific position that requires you to come into the office regularly to be most effective. 

What you’ll do

• Architect Mission-Critical Systems: You will design and evolve high-performance, distributed services within our core Java environment. You will be responsible for the architectural stewardship of systems that process billions of transactions, ensuring they remain scalable, robust, and enterprise-grade.
• Drive Real-Time Data Innovation: You will lead the development of sophisticated stream processing pipelines and event-driven architectures. By bridging the gap between foundational data stores and real-time analytics, you will enable the "Intelligence Layer" that defines the future of our global platform.
• Pioneer AI-Augmented Engineering: You will embrace an AI-first development culture, utilizing advanced tools like Claude Code and Codex to navigate complex logic and solve deep architectural puzzles. You will champion engineering excellence, prioritizing disciplined, maintainable design over temporary workarounds.

What You’ll Achieve: Impact & Outcomes

Instead of a list of tasks, these milestones focus on your growth and impact within the team.

• In your first 3 months: You will develop a thorough understanding of our core engine and streaming pipelines. You will successfully use AI-assisted tools to deliver high-quality features and enhancements within our distributed environment.
• By month 6: You will take ownership of a specific service or functional area. You will implement complex streaming or backend features, ensuring they are performant and integrate seamlessly with our real-time data layer.
• Within your first year: You will contribute to the long-term reliability of our platform by resolving technical bottlenecks. You will collaborate with the team to adopt AI-augmented practices and play a key role in the transition toward a more responsive, event-driven architecture

Your Experience (Must-Haves)

To ensure an inclusive applicant pool, we have limited this to core skills essential for success in this role.

• Strong Java Foundations: Significant experience building and scaling services within large codebases using Modern Java, the Spring Framework, and ORM/Persistence Frameworks; committed to delivering clean, maintainable, and disciplined code.
• Distributed Systems & Data Engineering: Expert in architecting stream processing pipelines and managing data consistency in high-concurrency, data-intensive systems; proficient in leveraging Apache Kafka, Apache Flink, Apache Beam, and Change Data Capture (CDC) alongside MySQL, ClickHouse, and Redis to build scalable architectures that support evolving schemas and massive data growth.
• Infrastructure & Deployment: Proven ability to architect and manage cloud-native backend services using AWS and Kubernetes to ensure high availability and system resilience.
• AI-Assisted Productivity: Proficient in utilizing AI-assisted development tools such as Claude, Codex, and Cursor to solve complex engineering puzzles efficiently and increase overall technical leverage.

Nice to Haves

These are not required for application but are areas where you can add immediate value.

• Data & Analytics: Experience with relational database optimization or building real-time data synchronization solutions.
• Cloud Operations: Familiarity with deploying and monitoring services in cloud-native or containerized environments.
• Collaborative Approach: Experience working in a global engineering hub and a desire to participate in technical discussions and learning.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• More than 10 weeks  fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The Opportunity

Are you ready to launch your sales career at the forefront of the Subscription Economy®? As a Sales Development Representative (SDR) at Zuora, you’ll be a driving force behind our growth—creating meaningful conversations, building high-quality sales pipelines, and helping companies transform the way they monetize their products and services.

You’ll connect with some of the most innovative brands in the world, sparking interest in how Zuora empowers businesses to deliver seamless subscription experiences and embrace recurring revenue models. If you’re curious, competitive, and thrive in a fast-paced, collaborative environment, this is the perfect role to accelerate your career in tech sales.

Work arrangement: This is a hybrid working role with an expectation of 3 days per week in our Paris office to foster collaboration, learning and success! 

About Zuora

At Zuora, we power the world’s shift to Modern Business. We’re helping people and companies subscribe to a better way of doing business—one that’s built on recurring relationships instead of one-time transactions, creating more value for customers, companies, and the planet.

As pioneers of the Subscription Economy, our platform and expertise help the world’s most innovative organizations—from disruptive startups to global enterprises—monetize new business models, nurture long-term subscriber relationships, and optimize their digital experiences.

Join us as we transform industries and shape the future of how businesses grow.

About You

You’re an early-career sales professional (or aspiring one) who is excited about B2B SaaS, learning modern sales motions, and building a career in tech.

You may be a great fit if you:

• Have 1–2 years of experience in Sales Development or Business Development in SaaS or business application technology.
• Are strongly interested in building a long-term career in sales or sales leadership.
• Communicate clearly and confidently—positive, energetic, a great listener, and a strong writer.
• Are a collaborative team player who thrives in a high-energy, goal-oriented environment.
• Feel comfortable with cold-calling and outbound prospecting.
• Are a self-starter who takes initiative, overcomes challenges, and celebrates wins.
• Have passion for technology, innovation, and helping businesses grow.
• Have familiarity with tools like Salesforce and LinkedIn Sales Navigator (or similar) — a plus, not a requirement.
• 3 days per week office attendance (Soho, London)

About the Team

You’ll join a high-energy Sales Development team that sits at the front of Zuora’s go-to-market engine. The team:

• Partners closely with Account Executives and Sales Managers to design targeted outreach strategies and customized messaging for priority accounts.
• Uses research and insights to identify key decision-makers, understand their business challenges, and uncover the “why now” for Zuora.
• Owns outbound prospecting across channels—calls, personalized emails, and social selling—to create a strong, qualified pipeline.
• Operates in a collaborative, performance-driven environment where coaching, feedback, and growth are part of the daily rhythm.

What you’ll do:

• Create opportunity: Identify, engage, and qualify new business prospects to fuel Zuora’s sales pipeline and growth.
• Be strategic: Partner with Account Executives and Sales Managers to craft targeted outreach and messaging.
• Do the research: Use industry knowledge and account insights to find key decision-makers and understand their challenges.
• Own your outreach: Run outbound prospecting via calls, personalized emails, and social selling.
• Learn and grow: Build deep expertise in Zuora’s product suite and how it transforms customer business models.
• Track your success: Manage your activities and results in Salesforce, consistently aiming to exceed monthly and quarterly goals.
• Engage leaders: Conduct discovery conversations with senior executives (C-level, VP, Director) across your target accounts.

You’ll be supported with coaching, tools, and enablement to help you ramp quickly and progress in your sales career.

Pay and Benefits

Compensation

• This role offers a competitive base salary range in plus variable compensation tied to performance (e.g., commissions and/or bonus).
• Actual compensation will be based on experience, skills, and location, aligned with Zuora’s global compensation framework.

Benefits

At Zuora, we’re constantly learning, innovating, and growing. Our people known as ZEOs are empowered to take ownership, challenge the status quo, and make a lasting impact. We offer a comprehensive total rewards package, which typically includes:

• Competitive compensation, bonus opportunities, and retirement programs
• Comprehensive medical, dental, and vision coverage
• Generous, flexible time off
• Paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave
• Learning & development stipend
• Opportunities to give back, including volunteer time and donation matching
• Mental wellbeing resources and support

(Benefits may vary by location; details will be shared during the interview process.)

Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all and does not discriminate on any legally protected characteristic. We encourage candidates from all backgrounds to apply, and applicants in need of assistance or accommodation during the interview process or in accessing our website may contact us at assistance(at)zuora.com.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 The Team & Role

The solution architect is a key member of the professional services team responsible for the  design and architecture of Zuora solutions. The position requires strong consulting skills with  the ability to effectively command a room. The solution architect plays a lead role during the  implementation, identifying and documenting client business requirements, mapping and  configuring the Zuora solution to meet the client’s requirements and providing guidance to the  client to achieve a successful implementation. They must identify potential issues and risks  early in an implementation to develop mitigation strategies and contingency plans. A solid  candidate will have an innate ability to simplify complex technology concepts and to plan,  prioritize and seamlessly integrate all moving parts to deploy successful solutions.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

• Solution design using the full Zuora product portfolio
• Design and validate that the proposed solution architecture supports the stated and implied business requirements
• Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
• Articulate and present different point of views on various technologies
• Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
• Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
• Deliver Expert Services to the Zuora Partners

Your experience

• Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology  consulting or product company, delivering moderate to complex ERP, billing,  revenue, procurement and/or CRM solutions.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with system design using configuration and/or customization, integration, testing and support
• Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover
• Experience in Waterfall and Agile methodologies
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to  deliver exceptional customer results in a rapid paced implementation environment
• Experience with accounting and be able to converse effectively with Finance teams
• Experience managing tasks on multiple projects simultaneously

 #ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.