Zuora
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About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
We’re looking for a strong technical contributor to drive AI/ML innovation and deliver real business impact through intelligent solutions.
You’ll:
- Identify high-impact opportunities using AI/ML to solve customer and business problems
- Partner with stakeholders and influence decisions through data-driven insights
- Build and deploy end-to-end ML models (including LLMs) using structured and unstructured data
- Collaborate with engineering teams to develop scalable data and ML pipelines
- Take full ownership from idea to production, delivering measurable business outcomes
This role is ideal for someone who can combine deep technical expertise with business thinking to simplify complexity and build impactful, production-ready AI solutions.
About You
- 7+ years of experience in the data science/machine learning domain, preferably with hands-on end-to-end model building experience
- Curious mind to learn, explore and identify biggest customer opportunities
- Build strong relationships across both technical and business/product teams, earn trust with leadership
- Driven towards forming opinions and conclusions through data and experimentation, rather than anecdotes and hearsay
- Willingness to dive deep into the tech stack as well as hands-on coding
- Experience in building end to end ML models, across the ML lifecycle
- Strong communication and leadership presence
- Technical skills- hands on with scripting required, with knowledge or willingness to learn tools/softwares. Knowledge of R, SQL, Python, Statistical modeling, experience with AWS/Azure/GCP ML suite
- Experience in the following domains/industries preferred- SaaS, ecommerce, pricing or payments
- Bachelors/Masters in a technical or natural sciences domain from a top university
Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives.
The Team
Zuora Platform Tech is at the forefront of technological and business transformation, tackling complex, ambiguous problems to drive innovation. As part of the AIMS team (AI, ML, and Science), you’ll work on applying advanced AI and data science to enable total monetization across Zuora’s product suite and beyond.
The team operates at the intersection of AI, business strategy, and product innovation, solving high-impact problems like pricing, forecasting, segmentation, and optimization. The tech stack includes Java, Spring, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, and AngularJS.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
Zuora is re-architecting CPQ for the next generation—moving beyond traditional configuration and pricing into AI-driven, agentic quoting systems that directly impact revenue growth and deal velocity. This role sits at the center of that shift, driving the core CPQ platform (DealDesk + pricing foundations) while unlocking high-leverage capabilities like agent-assisted quoting and pricing optimization (CPQ-x).
You’ll tackle hard problems at the intersection of distributed systems, pricing complexity, and applied AI—from building scalable pricing engines to embedding intelligent agents into quote workflows. You’ll define and deliver the technical foundation for agentic quoting, de-risk critical GTM and product gaps, and shape how Zuora monetizes AI to drive measurable pricing uplift and sales efficiency.
About You
You’ll be successful in this role if you can own complex systems end-to-end and translate ambiguity into scalable, production-grade platforms. You’re equally comfortable going deep on architecture (e.g., pricing engines, distributed systems) and driving alignment across product, GTM, and data teams to ship high-impact capabilities.
You may be a great fit if you:
* Have significant experience leading backend/platform engineering teams building large-scale SaaS systems (CPQ, billing, pricing, or similarly complex domains).
* Are strong at system design, technical judgment, and organizational leadership—able to make clear tradeoffs between flexibility, correctness, and scale.
* Can bridge deterministic systems and AI-driven approaches, knowing when to apply rules vs ML/LLMs to solve real business problems.
* Thrive in environments where requirements are complex and evolving, and where you’re expected to drive both long-term architecture and near-term execution.
* Bring a track record of delivering high-impact platforms—e.g., scaling pricing systems, simplifying complex workflows, or embedding new capabilities (like AI) into core products.
* Are effective at driving cross-functional outcomes, especially across Product, Data/ML, and GTM teams.
⸻
Nice to Have
* Experience with CPQ platforms (Salesforce CPQ, Zuora CPQ, Apttus)
* Background in subscription or usage-based pricing models
* Familiarity with LLM patterns (RAG, embeddings) or production ML systems
* Experience integrating with CRM/ERP systems or financial platforms
About the Team
The CPQ Engineering team owns the systems that sit at the center of Zuora’s revenue engine—powering how deals are configured, priced, and transacted across the Subscription Economy. The team is responsible for building scalable, high-correctness platforms that connect CRM, billing, and downstream financial systems.
We work closely with Product, Data/ML, Sales/GTM, and Finance teams to ensure pricing and quoting workflows are both flexible and operationally sound. This includes deep collaboration on DealDesk workflows, pricing strategy, and embedding AI-driven capabilities directly into sales and quoting processes.
The team operates as a distributed engineering organization, with a strong bias toward design-first development, async collaboration, and clear technical ownership. Decisions are driven by data, system constraints, and long-term maintainability rather than short-term patches.
Engineers on this team gain exposure to core revenue systems, AI-driven product innovation, and cross-functional problem solving, with opportunities to expand scope across CPQ, Billing, and broader platform architecture while developing as technical and organizational leaders.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical Insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
We’re looking for a Solution Delivery Manager to lead end-to-end implementation delivery for enterprise customers.
You’ll:
- Own delivery of multiple projects, ensuring they are on time, within budget, and aligned to customer outcomes
- Lead and guide implementation teams across moderate to complex global projects
- Monitor project quality, financials, risks, and performance
- Proactively identify and mitigate risks before they impact delivery
- Manage project plans and multi-project execution simultaneously
- Leverage your experience in SaaS/ERP/Order-to-Revenue systems to drive immediate impact
This role is ideal for someone who thrives in a multi-project, high-impact environment, combining strong delivery leadership with proactive risk management.
About You
- Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
- In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
- Previous experience with subscription billing and/or revenue implementation projects is a strong plus.
- Experience with SaaS-based implementation is very strongly desirable
- Strong client service and/or management consulting experience
- Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
- Demonstrated experience managing multiple, concurrent engagements
- Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
- Executive presence and comfort. You have experience and are comfortable with C-level communication.
- Comfortable working with and managing ambiguity and uncertainty.
- Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
- Have developed domain industry or business process skills
- Demonstrated experience leading teams of architects, consultants, and developers
- Demonstrated experience Drives adoption through achieving business goals and innovation
- Demonstrated experience working with a cross-functional and geographically dispersed team
Technology experience or awareness in the following:
- ERP, CRM, accounting/revenue systems, provisioning systems
- Billing, payment and revenue systems
- SaaS-based subscription management systems experience a strong-plus
- SaaS based software implementation
- Knowledge of Web Services, XML, SOAP, REST
- PMI Certification is a plus
Travel needs: potential for up to 50% of the time (including possible international travel).
The Team
Zuora’s delivery organization is focused on driving successful customer implementations of enterprise SaaS solutions across global regions. The team works on complex, multi-project environments, ensuring high standards of quality, performance, and customer outcomes.
Operating in a fast-paced, client-facing setting, the team collaborates closely with cross-functional stakeholders while leveraging technologies like Java, Microservices, Kafka, AWS, Kubernetes, and Terraform to deliver scalable, modern solutions.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.
You’ll:
- Define and evolve SLOs, SLIs, and resilience patterns
- Build AI-driven automation for detection, remediation, and forecasting
- Lead cloud infrastructure and Kubernetes platforms
- Drive incident response and operational excellence
- Mentor engineers and influence org-wide reliability practices
About You
- 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
- Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
- Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
- Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
- Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
- Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
- Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
- Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.
AI & Automation Expertise
- Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
- Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
- Strong understanding of how AI can be safely and effectively applied in production environments.
Nice to haves:
- Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
- Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
- Experience influencing architectural decisions at a platform or product level.
- Prior experience operating in a 24/7, global, high-availability SaaS environment.
The Team
Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
The solution architect is a key member of the professional services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The solution architect plays a lead role during the implementation, identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the client’s requirements and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.
This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.
WHAT YOU’LL ACHIEVE
- Solution design using the full Zuora product portfolio
- Design and validate that the proposed solution architecture supports the stated and implied business requirements
- Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
- Articulate and present different point of views on various technologies
- Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
- Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
- Deliver Expert Services to the Zuora Partners
About You
- Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology consulting or product company, delivering moderate to complex ERP, billing, revenue, procurement and/or CRM solutions.
- Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
- Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
- Experience in data analysis, conversion and migration, interfaces and reports
- Experience with system design using configuration and/or customization, integration, testing and support
- Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover
- Experience in Waterfall and Agile methodologies
- Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to deliver exceptional customer results in a rapid paced implementation environment
- Experience with accounting and be able to converse effectively with Finance teams
- Experience managing tasks on multiple projects simultaneously
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
The solution architect is a key member of the professional services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The solution architect plays a lead role during the implementation, identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the client’s requirements and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.
This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.
WHAT YOU’LL ACHIEVE
- Solution design using the full Zuora product portfolio
- Design and validate that the proposed solution architecture supports the stated and implied business requirements
- Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
- Articulate and present different point of views on various technologies
- Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
- Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
- Deliver Expert Services to the Zuora Partners
About You
- Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology consulting or product company, delivering moderate to complex ERP, billing, revenue, procurement and/or CRM solutions.
- Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
- Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
- Experience in data analysis, conversion and migration, interfaces and reports
- Experience with system design using configuration and/or customization, integration, testing and support
- Experience in delivering end to end solutions through the entire SDLC - right from running the client facing workshops, design, build, test, deployment, UAT and handover
- Experience in Waterfall and Agile methodologies
- Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to deliver exceptional customer results in a rapid paced implementation environment
- Experience with accounting and be able to converse effectively with Finance teams
- Experience managing tasks on multiple projects simultaneously
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
Company Overview
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
As a Sr. SDET, you will be working with a team of talented engineers to drive quality, be the voice of the customer and influence teams to build quality into every phase of the SDLC. You will have a broad understanding of the zuora ecosystem as well as in-depth knowledge of the area you support.
You enjoy wearing multiple hats and thriving in a rapidly-changing, entrepreneurial environment. You have the capacity to be a significant contributor in building Zuora’s next generation product of Order, Billing, Payments, Finance, Revenue, and Platform. If you are passionate about customers, SaaS and being part of a collaborative engineering team that continuously innovates then Zuora is the place for you.
This is a location specific position that requires you to come into the office regularly to be most effective.
Our Tech Stack: Java, MySQL, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
What you’ll do
- Drive quality best practices and set the quality standards/bar using metrics
- Influence product quality by surfacing risks, trade-offs, impact to customers
- Technical capacity to develop tools, frameworks, test automation & drive adoption of tools and frameworks
- Drive AI initiatives to optimise the quality processes at different levels
- Proficiency on adapting to AI driven tools
- Drive quality focused discussions (test plan reviews, bug triage, customer issues)
- Partner & collaborate with customer facing groups to better understand how the product is used by customers
- Broad understanding of CI systems and ability to come up with improvements to drive efficiency
Your experience
- Degree in Computer Science or Software Engineering, or relevant education/experience.
- 8+ years in software testing, test automation or test development role
- Proven experience with delivering high quality software products within a full development lifecycle
- Experience with and good understanding of OO programming and concepts, preferably Java.
- Has worked with automated tools and testing frameworks to optimize test case development and execution
- Good verbal & written communication skills and demonstrates the ability to collaborate across teams and organizations.
- Good exposure to AI-driven tools
- Work well in an entrepreneurial, team environment and be willing to remain vocal with thoughts and ideas.
Nice to haves
- Experience testing in a distributed system, service-oriented architecture or SaaS product is a big plus
- Experience with CI systems and tools and good understanding of test pipelines
- Strong grasp of various QA and SDLC methodologies. Experience with Agile Methodology is a plus.
- Working knowledge of Cloud technologies (Docker, AWS) is a plus
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
- Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
- Medical, dental and vision insurance
- Generous, flexible time off
- Paid holidays, “wellness” days and company wide end of year break
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.
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